About Lands' End
A link has directed you to this review. Its location on this page may change next time you visit.
- 3,849,671 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
In 40-plus years, I have never had anything but excellent transactions with Lands' End. I have purchased everything from winter coats to underwear. Wonderful merchandise. I have on occasion had to return or exchange an item, which I have usually done by phone because I get mixed up with the return slips. Little time on hold, friendly, competent staff, easy transaction. No overcharging, ever. Their prices are good, quality is terrific. The exchanges or returns are always due to a bad fit - my own fault, not theirs - and either they have the right size or they don't, but they are always courteous, reliable, and professional. I have never once been dissatisfied, either with quality or interaction.
I have ordered from this company for over 30 years. I raised four children and ordered extensively ski jackets etc expensive orders. I attempted to place an online order last night with a 40% off good/frequent customer discount and ordered at approximately 840-845 pm PST. Having a little difficulty finding a couple of items I went past the 11:59 PM Eastern time by the time I had completed my over $350 order and the system timed me out of my sale price.
Thinking this must be a computer glitz or erroneous, since I started my order almost 20 minutes prior to the close time, I phoned customer service and spoke of it to someone, who expressed not the slightest concern for my query, and didn't address the IT concern or clarify my question about the timing (shouldn't customers starting their online orders and not phoning in have their timing started when they sign on to purchase?). If this very old and reliable company fails to provide customer service they deserve the problems they are having since aligning with Sears and now Kohl's and it is sad indeed to see them falling.
Lands' End NOW charges for return shipping. They sent me the wrong size pants so I returned them, two months later I called back to find out what happened because I never heard anything from them. They stated they have all returns at FedEx and once they reach a certain amount FedEx will then send all returns to Lands' End. First of all whoever heard of this nonsense?!?! Then, three months later I called them back and spoke to a rude lady and she advised me they no longer have those pants available so they can only do a refund less $7.00 for the return shipping that they sent me and know where did it say we would pay for that. So the nuts to all this is when you hear Lands' End goes out of business because of Covid-19 that's **. I call it "SELF DESTRUCTION"! I HOPE THEY GO OUT OF BUSINESS SOON!
My wife bought a shirt. Wore it 3 times (only 3 mos old) and stitching became undone. Contacted Customer Service. Said would impose $6.95 fee to return a $10 shirt! To make things worse and to quote CS Rep “well it was bought last year, it’s old. What do you expect for $10”!!!! Never again would waste money here after years of being loyal!
I had 3 back ordered items which were to be shipped on 3/3 and 3/4. Today is 3/6. No communication from Lands' End. So I contacted Customer Service. They told me they can’t provide a shipping date for these items. What kind of business is this? Unbelievable!!
I purchased a swimsuit that do not fit well. After returning the suit, Lands' End took 16 dollars from my refund to cover shipping. There is no way a lightweight suit costs 16 dollars to ship back. I wasted 16 dollars on a crappy swimsuit. Will never shop Land's End again.
I bought perfect Yoga pants and wore them for 16 years. When I tried to replace them, I tried many pairs that just weren't right. Finally, I tried Lands' End! PERFECT! The right weight, flare, size!!!!
I ordered a men's belt following Lands' End's guideline for the right size. It was too long, so I returned it for an exchange. I was charged $14.95 total for the shipping with the belt costing $32.95. So, I paid 45% of the belt cost in shipping. Furthermore, my initial order was on October 5 with my receiving the replacement belt on November 24th, 1 1/2 months later. I will never again order anything from Lands' End.
I called customer service to inquire about teenage sizes. I was surprised at the answer I got from customer service as she said, "How do I know?" I was so nervous I ordered two night gowns and realized when they were delivered that they were too small. I paid $9.00 for delivery and to return, I paid $6.95. Lands' End use to be customer oriented - no more. I asked to be taken off the mailing list. There are too many good places to shop online. No more Lands' end. Horrible experience.
I will say that being harassed by two Lands' End staff was totally the worst day ever. I walked into the Wayzata, MN store while shopping for a winter jacket for my daughter. Two ladies approached me and told me that my mask was not acceptable to them and that they were a private company and could do what they wanted, which to included calling me out in front of my family, calling the cops on me and told me I had to leave their store. Why ... because they disapproved of my mask! Which I had on per MN mandate!
So I explained to them this was the only mask I had. It was for medical reasons and they both told me to leave their store 10 more times. After the situation with the cops ... they then proceeded to intimidate my kids and I as we got in the car thru the windows of the store. I have contacted customer service who was escalating my claim to management! I want others to beware before entering this store and I have asked for the employees to be educated and let go for harassment!!!! What these ladies did today was completely out of line and unprofessional!!!! Lands' End should be embarrassed to have staff like this!
I had a horrible experience with the uniform and credit card department. I called internationally from South Korea, trying to correct some redundant charges on my debit card. My call started at 2 am Korea time and ended at 5:09 am. I passed off to several different departments within Land’s End. They kept me on hold on 6 different occasions at an average of 20 mins per hold. It was the worst customer service I have ever encountered. I had to use my personal phone and got charged at the international billing rate. I will never do business with this company again only because of their horrible customer service.
Lands' End sent me an email promoting free shipping for one day. However, they don't tell you that if you want free shipping, you can't apply any other promo code. So really you have to choose between free shipping or a discount promo code. So free shipping is not really free. You can only get free shipping if you want to pay full price.
After receiving 2 shirts that were not as pictured or described, I contacted customer service. I was told I needed to package the items for return and would lose $6.95 on the return value because of charges they impose. The agent on the Live Chat ended the chat without a resolution. I cannot wear either shirt, as they have a slit that is far too revealing. Neither the picture or the item description on the website are accurate. I was told if I returned the items to the store, I would receive full credit. I do not have a store within 60+ miles of my home. Long time customer now will find a new store.
I have been a Lands' End customer for many years, but they have changed and I am not planning to continue with them as a customer. I received a $50 birthday discount for a $100 purchase. I found a pair of hiking boots for $99.95, just $.05 less. They would not honor the discount so I added a sleeveless top, on sale, but they would not honor the sale as that would be 2 promotions so I continued. Then they told me they now charged a fee of $6.95 for a return that did not fit or meet the expectations, and finally indicated their minimum to not charge a shipping charge had increased to $75 and this resulting charge after the $50 discount would be $69. That was the last straw. I did not make the purchase.
I ordered 4 items. We received none of the items we ordered. I called it in; The customer service person said we would receive our correct order 2 days later. It did not arrive; I called in and they had no good reason why but said it would not come in in time for what we needed it for. The way this impacted us was that now I am unprepared for an outdoor excursion for which I needed clothing for my children. Now we have to try to find the items elsewhere, at the last minute and at extra cost. They did not do what they said they would do. Lack of integrity.
I have been purchasing from Lands' End for years. I enjoy their discounts, free shipping. Even though I can no longer process returns at Sears I have continued to buy from them and pay the return shipping. However, the last two times I have sent back my returns, they acknowledge receiving my order but I never get a credit. 3 weeks have passed and when I followed up they said it takes 2-3 weeks for a credit and writhing 3 days of me following up they process the credit. Then I remember I had a return older than the one I just inquired about and no credit from a month ago. It is just not acceptable to take a month or longer to process a credit. By then your credit charge is due. I am very disappointed in their service.
Down vest is not down at all, 100% polyester lining, no logo in front, just look like regular jacket, very bad quality also sizing is not correct and much larger than claim to be. If you ship overseas they do not return tax or post expenses, do not recommend. I also like to add photos for proof.
Recently my company purchased business shirts from Lands' End. One of the three wrinkle free shirts was anything but wrinkle free. When I mentioned it to the sympathetic customer service rep, she had no choice but to bill me for the replacement shirt and at some time refund me for the defective one. I dont know any other supplier that will do that. And the shirt was frightfully expensive to begin with. I recommend that you think twice before using this company in the future.
Lands' End has provided quality merchandise across the four seasons: swimsuits, pants, men's pajamas, flannel shirts for men and women, down vests, etc. Easy returns with quick credit card refunds; very amicable phone staff who have gone the extra mile in assistance. Sales are valuable for me to be a dedicated patron. Catalog presentations are precise and helpful. Other companies could benefit by imitating this level of service and quality.
I returned the bad quality jacket at the same day after received it. I called to customer service and explained about problems with this jacket and required to receive credit because I returned it. But, Lands' End send me unwanted package with poor quality jacket again. I contacted with customer service and I received very bad, impolite responses from them. I very disappointed with Lands end. Now, I have responsibility to drive to post office again to send this package second time. It is not my responsibility. I believe customer services at Lands end are incompetent and provide bad customer service to us customers. We pay money to them and agents response to us with angry, resistible responses regarding orders and returns. I want resolve this problem because it very disappointed. I am very good customer and did not deserve bad responses that covered their incompetence.
Be aware that anything you purchase from LE that needs to be returned will be your responsibility. I support the quality of their clothing but not their return policy. I like their clothes but will not be ordering from them in the future. Their shipping rates are expensive and if you have to return the item, you get to pay again. In this day and age of free shipping, it is difficult to compete with that mentality. I felt like I got penalized for returning an item. I even have a $10 anniversary award that will not use due to their return policy.
Lands Ends is a preferred school uniform provider for my son's school. I have seen declining of shipping school uniform in a timely manner. I love Lands End's clothing due to the quality of their products; however, within the last 3 years I have seen declining of the quality of their clothing. Several orders had to be returned due to defect. Furthermore, you can't go by Lands Ends children's sizing chart. Lands End childrens runs a size smaller. I had ordered several sets of pajamas using their chart. I had to return them all for the next size up. When I received the new sets, top and bottom are two different sizes. Again, they will need to be returned. It's such a hassle and frustrating having to always making a return or an exchange due to either a defective products or error on their end.
Great selection, good values, excellent customer service; been a customer for more than 15 years, products are fantastic quality and their exchange or return policies are very flexible. Their catalogs always have the newest and I get them all the time.
Consistent quality in the clothes I have purchased. Good website & quick delivery. Good fit achieved from their measurements guide & sizing. Great for the whole family including fun gift ideas. Great customer service.
The clothes fit well. Any time there has been a problem it was fixed immediately. I had to return something that started to fray and they sent me a new item even though the item was over 2 years old. Great customer service.
Land's End always has quality clothing, durable and classic, with features like quality natural fibers and excellent fit. They often will monogram items as well. They cost more but it's worth it. I seek out Outlets and buy clothing as well as other items that way.
I've been shopping with Land's End for nearly 2 decades. Their regular prices are a good value for the quality of the product and the sale prices are GREAT. I've only returned a clothing item once because some of the stitches had begun to unravel after a month or so, I received a replacement without hesitation with free shipping both ways. You can't ask for better service than that. Especially for clothing.
I like a lot of their styles and when shopping their sales, I do find their quality in line with their pricing. However, I get annoyed with their sizing. At about 5'4" and approx. 138 lbs I wear semi fitted clothes so I don't look baggy being short. However, I am female and therefore do have breast I need to 'stick' somewhere. Their tops run small in the chest and long in length, so by the time I buy the size that fits me in the chest, the waist is baggy plus the item gets real long. When using petite sizes it gets even smaller in the chest and wider in the waist. This is the typical "Kohl's" or "JCPenney" type of sizing. I wished Land's End would move away from that or at least give some other options. Better yet, list the exact measurements in cm or inches. Amazon and Ebay sellers have done it for a very long time!!
Land's End continues, across the decades of its existence, to provide a proper amount of variety for someone who only shops bi-seasonally perhaps once every three years. I wear my clothes regularly and wash them normally. I do not have many one-occasion items nor many dry-clean pieces. Land's End lets me scale my wardrobe up or down without resorting to idiosyncratic and distracting clothes items. Land's End slots into the "upper middle-class" of clothing: not quite luxury, but definitely a step above Gap. I equate it with Patagonia. You pay more, but you get quality. The high-ish upfront cost pays for itself if one wears the clothes until noticeably worn. Fashionistas will not re-coup the cost.
WE received a lot of shirts from this company during my working days, shirts for show wear, other regular work days lasted a long time. Kept their shape well, best of quality material. All shirts were color fast. Never had to worry if you washed a colored shirt with a white shirt. Would buy again if these would be a available in Canada now.
Lands' End Company Information
- Company Name:
- Land's End
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.