Lands' End Reviews

We noticed that orders always took a lot longer than expected time to be delivered. Your card is charged, confirmation email sent... and then you wait. Usually I will send an email asking if the order was getting sent out, since I would see no movement. Now it's getting ridiculous... If you want to keep saying items are back-ordered or short in your inventory, then stop making them available to put in your online cart! Smaller (and better) companies do this all the time. We are looking at not getting either of two items in a timely manner. One is taking weeks, according to an email- and the other one is back-ordered so likely won't have it for most of the Summer. LL Bean gets orders out quickly and we never saw an email about something not being available after charging our card for money. Obviously this is just a standard reply that Lands' End uses; they actually believe their customers are stupid.

Ordered in stock item on April 2nd, it's April 25th and they can't even tell me when it will ship. They blame it on their new warehouse system. Does this mean they have not sent an order for 3 weeks. Avoid this vendor, you will never get you order.

We ordered about $100 worth of goods from Lands' End, who historically had had outstanding customer service. That ship has sailed. After multiple waits on hold, my wife surrendered, allowing me the honor of attempting to get an order (not yet shipped) canceled. The order was placed on April 2, and as of the 20th has still not shipped. I called to cancel the order, waited on hold for 30 minutes, and was then informed that they don't allow cancellations after 30 minutes after placing the order. Our only option? Wait until the order ships and return it upon receipt.

Ordered an in stock skirt and top in this line 4/5 and there’s still no estimate on when it may get to me (now 4/17). Lands' End—what happened? Y’all used to be like LL Bean. I understand there was an update to your shipping logistics system, but not being able to tell customers when an in stock order will arrive? Not “later this week?” NO shipping estimate for purchased items??? And nothing offered for our inconvenience but an explanation? Don’t think it was a wise move to update it, at least not without telling customers that anything they order may or may not arrive for weeks. Y’all got to do better. You won’t be in business long otherwise. 😞

I bought 4 men’s shirts. Large. They are running a bit small. Button holes are also small, it’s a fight to button. The worst part is the buttons are very fragile and are coming apart in pieces with each wash on all 4 shirts. Very disappointing that Lands' End quality cannot be trusted any longer

I am waiting for an order I placed towards the end of January 2026. I am stop waiting. I even check whether this store is legit or fraud. It is legit, but there are many complaints with customer service. I marked one star so that I can send this message but for me is rated -minor 5.

Sizes never match what is shown on the site. They are either too small or too large. Seldom do they actually fit. For this, you pay $8.95 to have it shipped to you and $8.95 to return something that was completely not as shown on the site. Never again!

I placed two orders of the exact same items within minutes of each other. One was charged shipping and one was not. They refused to cancel the shipping charged order previous to processing. They wanted me to pay two separate return fees even though they shipped both my orders in one box. I had to go the emailing battles with customer service to process my return correctly just for them to ultimately make up the items they were returning and shorts me $10. The quality of clothing may be very nice but I would absolutely never order from them online again. Only purchase in store.

Ordered a hat on Dec 1. Today's the 11th and still haven't received the hat or even a notice of shipping. When I tried to track the item, tracking came back with "Please enter a valid tracking #." I then contacted Lands' End customer service via chat and was told the item shipped on the 9th..... Really?! 9 days before the item is even shipped? That's insane! Asked where the item is now and was told it must be lost because she couldn't get any tracking info. Um.... shouldn't she have mentioned this a little earlier in the conversation? Needless to say, I'll not be ordering from them again. I don't care how nice their products are. You're only as good as the services rendered.

Ordered a couple of pairs of slacks. When received, the quality and style was not as expected, and size was much too large. I was shocked to be charged almost $9.00 to return the product, when I had to take it to a drop off spot. After years of ordering, I will not be likely to order from them, ever again! Although I live in a densely populated area, with a large shopping mall, they have no brick and mortar store closer than 15 miles away. These were returned shortly after receipt, in original packaging. This is merely greed and makes the decision to buy product unseen absolutely impossible!

Ordered a pair of slippers in my size from Lands' End for $53 including shipping. Returned them since they were too small and received a credit for $33. It cost $20 to TRY ON a pair of slippers to find out they don't fit. I won't be buying from Lands' End again!

I received excellent service from Anamaria, a store manager at Lands' End in the Congressional Plaza, in Rockville MD. She went out of her way to help me secure a shirt that the Lands End online incorrectly said was available in the store. Many thanks, Anamaria!

I am shocked at how long it takes to get ordered merchandise. The company bombards you with spam yet takes way too long to get the goods to you! Avoid! Avoid!!! There are way too many other retailers out there!!!!

Poor customer service. Within minutes of receiving my order confirmation, I realize the shipping address was incorrect. Contacted immediately and tried fix online, chat and phone call, refused to correct the address or cancel the order. Out $80.00 within no recourse. I will not purchase any Lands' Ends products ever again

Bad customer service. Can't get anyone on the 800 number. They say they will call you back, but they never do. Not sure what more I can say about calls not being returned. Their 800 line used to be wonderful, with helping people on the other end. No more.

Ordered long sleeve mock turtle neck size medium t-shirts, the cuffs on sleeves are very loose, at least an inch gap from wrist, also true for the quarter zip laid cuff flat, and measured it was 4.5in. across, how could a medium person have a NINE in. Circumference wrist.

I liked the style of their Supima Cotton Tunic Tops and ordered four. Two of them that were manufactured in India are definitely not cotton but a very stretchy blend with poly fiber. The one manufactured in Peru was definitely the real deal, i.e., cotton. Returns are easy but the quality control is not there. Unfortunate...

Just placed an order with them for some PJs as presents for the upcoming holidays. Have not ordered from them in years. Order was placed 7 days ago and still no shipping confirmation. So, I called cust. service to see what's up. Then, a 16 min wait on hold to talk to someone (for an order update). Order still not shipped. When I ask what's causing the delay, they say holidays (2 months before Christmas). This will be the last order I ever place with them (they used to be good and on par with LL Bean, NorthFace, Patagonia, REI). I've also heard the quality of their products has declined in recent years. (I will judge that when the items get here, if they ever do).

Check return policy closely before ordering. I ordered an expensive cashmere sweater, which was on sale. It fits kind of, but not well enough for the price. I got online to schedule a return. 1st surprise was an $8.95 fee, but ok my bad for not checking that before ordering. 2nd surprise, FINAL SALE notice on the Happy Returns return page. I didn't see that anywhere during my order process because I wouldn't have ordered it. It may have been in the fine print somewhere. Or maybe not, because this item is still for sale (reduced even more) and nowhere on the current page does it list it as a final sale item. I've bought many items from Lands' End over the years, but this is my last one. No Happy Returns for me from Lands' End.

Lands' End has certainly gone downhill with respect to online shopping. Shipping is expensive and very slow. Returns for credit are atrocious! It takes over a week using drop off Happy Return and 2-3 weeks if you ship it back to get a credit. Then they don't credit your account, but send these email refund cards with numbers and PINs for each return. It's impossible to keep up with what's available on what "card". So you have to go through each one when you make a purchase. It's terribly frustrating. Even ordering a different size of the exact same item requires this effort. As soon as I use my credits, no more Lands' End for me. It's too bad because I love the quality and the sale prices for many items which is why I give them 2 stars instead of 1.

I accidentally purchased a coat and tried to contact Lands' End, their website gave a 404 error and their customer support number did not work. I spent hours trying to get ahold of someone when finally 8 hours later they replied to my email saying that they cannot refund me because it’s been longer than 1 hour. Their website and customer support was down that ENTIRE TIME!!! So I couldn’t get ahold of anyone and the customer service representative said here is a link to return the item when you receive it and there was NO LINK included in the email. They also let me know that orders placed after 5pm cst are not eligible to be refunded so if you are shopping after hours on their site you are SOL if you make a mistake and I could not find this information anywhere on their website because their customer support site is still giving a 404 error. This company is not honest or trustworthy. Spend your money elsewhere.

Will with his last name also **, was so patient and helped me so much with my order! I highly recommend Lands’ End to everyone, he helped a flustered parent get uniforms in time for their first year of school! I hope he sees this and give that guy a bonus!

I’ve been buying my Supima T-shirts from Lands’ End for years and just received two new ones recently. The quality has certainly gone downhill. These T-shirts are practically see-through and feel like rayon instead of cotton. At the price point of $30 per T-shirt I would expect better quality as in the past.

I am a long time Land's End customer. I recently received 2 pairs of pants, different colors, same exact size. The inseam on 1 was an inch and a half longer than the other. Since they charge for return shipping, I kept the item and will have it altered. Also, the products have become very expensive and of a lesser quality. I think I will be shopping elsewhere now.

Quality has disappeared. Newly and recently purchased items are thin, cheap and nowhere near the robust quality of some current items, many of which are over 30 years old and still are better made than the newer items. What once was a solid, heavy, mesh polo shirt is now an undershirt with a collar. Thin, stretchy, and cheap. VERY SAD!

I have purchased clothing from Lands' End for years, it's becoming increasing difficult to do business with them. The company offers free returns; however, they charged me a $8.95 restocking fee. So, if you purchase one of their overpriced items, let's say for $40, and it doesn't fit, and you mail it back again, now you're out $18 in restock fees. In my case, 4 returns, I'm out $36. So, I asked, why can't you just credit my credit card. Their relay is "Well you used a gift card to buy it initially". Nope. I used my credit card. (Who has Lands End Gift Cards)?? Here's the kicker, they count using the credit from the return, as a gift card so that's why they won't credit the full amount to your credit card.

I have had amazing experience with Land's End. Reviews clearly stated the pants were one size larger than customary, but I didn't heed and needed to do a return. The woman I spoke with made it as simple as ever could be and I am delighted with the experience of making an exchange. The quality of the several items I received is outstanding. LLBean has been compared and unfortunately I am finding problems in the quality of their products and service recently.

The quality of products from Lands' End used to be very reliable but I won't be ordering anything from them again. Not only is it hit or miss, they charge you $9.95 to ship to you and another $8.95 to return the merchandise. I'm returning a swimsuit and admittedly I knew the shipping charges before I ordered it but I thought the chances of needing to return it were small considering I've purchased swimsuits from them for many years. I don't know what changed but I'm very disappointed in the quality and now have just spent nearly $20 for nothing. Retailers can't possibly still wonder why people use Amazon so often.

I have purchased many children's size beach towels over the years as new baby gifts and have been so pleased. However the 3 that I just purchased (and had monogrammed by a friend... so I cannot return) are thin and flimsy. The stripes of dark colors show "white". I am fairly embarrassed to be giving these as gifts this year but cannot afford to "ditch" them. If I had opened up the packing before having them personalized, I would have returned them.

I have purchased clothing from Lands' End for years but I will no longer do so. The company offers free returns. I received a coat whose cut was not right and went to return it. I had to drive to a drop off location (time and gas) and then was charged $10 for Lands End to process the return. Free returns are merchandise credits. So if you purchase something that is poorly cut or defective either you get something else with the credit or you pay for it. I will no longer do business with them.