Lands' End Reviews

I’ve been buying my Supima T-shirts from Lands’ End for years and just received two new ones recently. The quality has certainly gone downhill. These T-shirts are practically see-through and feel like rayon instead of cotton. At the price point of $30 per T-shirt I would expect better quality as in the past.

I am a long time Land's End customer. I recently received 2 pairs of pants, different colors, same exact size. The inseam on 1 was an inch and a half longer than the other. Since they charge for return shipping, I kept the item and will have it altered. Also, the products have become very expensive and of a lesser quality. I think I will be shopping elsewhere now.

Quality has disappeared. Newly and recently purchased items are thin, cheap and nowhere near the robust quality of some current items, many of which are over 30 years old and still are better made than the newer items. What once was a solid, heavy, mesh polo shirt is now an undershirt with a collar. Thin, stretchy, and cheap. VERY SAD!

I have purchased clothing from Lands' End for years, it's becoming increasing difficult to do business with them. The company offers free returns; however, they charged me a $8.95 restocking fee. So, if you purchase one of their overpriced items, let's say for $40, and it doesn't fit, and you mail it back again, now you're out $18 in restock fees. In my case, 4 returns, I'm out $36. So, I asked, why can't you just credit my credit card. Their relay is "Well you used a gift card to buy it initially". Nope. I used my credit card. (Who has Lands End Gift Cards)?? Here's the kicker, they count using the credit from the return, as a gift card so that's why they won't credit the full amount to your credit card.

I have had amazing experience with Land's End. Reviews clearly stated the pants were one size larger than customary, but I didn't heed and needed to do a return. The woman I spoke with made it as simple as ever could be and I am delighted with the experience of making an exchange. The quality of the several items I received is outstanding. LLBean has been compared and unfortunately I am finding problems in the quality of their products and service recently.

The quality of products from Lands' End used to be very reliable but I won't be ordering anything from them again. Not only is it hit or miss, they charge you $9.95 to ship to you and another $8.95 to return the merchandise. I'm returning a swimsuit and admittedly I knew the shipping charges before I ordered it but I thought the chances of needing to return it were small considering I've purchased swimsuits from them for many years. I don't know what changed but I'm very disappointed in the quality and now have just spent nearly $20 for nothing. Retailers can't possibly still wonder why people use Amazon so often.

I have purchased many children's size beach towels over the years as new baby gifts and have been so pleased. However the 3 that I just purchased (and had monogrammed by a friend... so I cannot return) are thin and flimsy. The stripes of dark colors show "white". I am fairly embarrassed to be giving these as gifts this year but cannot afford to "ditch" them. If I had opened up the packing before having them personalized, I would have returned them.

I have purchased clothing from Lands' End for years but I will no longer do so. The company offers free returns. I received a coat whose cut was not right and went to return it. I had to drive to a drop off location (time and gas) and then was charged $10 for Lands End to process the return. Free returns are merchandise credits. So if you purchase something that is poorly cut or defective either you get something else with the credit or you pay for it. I will no longer do business with them.

I am new to Lands' End. My daughter is starting at a school that requires uniforms so I purchased 1 of each style to check size. They took a crazy amount of time to arrive, but ok. I then received an email with a discount code so I was ready to order more! I did this at work and when I got home, realized that I had ordered the incorrect sizes for the tops. I called first thing this morning and was informed that I only had 60 minutes to change the order!

I am very disjointed in LE. I have been a loyal customer for many years and in the past few years have purchased three pair of the Women's Petite Starfish High Rise Flare Pants in Small/Petite. I recently purchased a fourth pair in Jute Brown and was surprised to see how long they are. I have checked the sizing chart online, which stated "inseam lengths: Regular 31"; Petite 28.5"; Plus 30". I expected the inseam to measure 28.5" but in reality it measured 30". I contacted customer service and was told that must have been an isolated incident and was allowed to exchange the pants for the correct size.

I just opened lady's shirt and immediately noticed a small apple seed size bug which is consistent with online descriptions of bed bugs. I sealed and double bagged the shirt and called Lands' End and was told there would be a $6.95 return shipping charge. After I said I would not pay that, I was put on hold and then told the shipping would be waived. That should have been an automatic response.

I paid $44.57 for a size 10/12 pair of pants. I carefully checked their size guide and it confirmed that since I usually buy a size 12, that these would fit me. When I received them, they were so huge they would have fit an elephant! Also, the supposed "corduroy" fabric was so thin and cheap it looked like it came from a cheap discount store. I sent them back, only to find out that they were going to keep an additional $9.00 of my money, because I requested a credit card refund. They offer to "refund" all of your money only if you leave it with them as credit on another purchase. I will never buy from Lands' End again.

I purchased a men's pajama set online for $41 [including shipping]. Only the top arrived. Customer service explained that even though all the pictures showed tops and bottoms, that the fine print somewhere said this is only the top! I tried to return my purchase and was told I would only get $25 back. WHAT A RIPOFF! Never again!

The starfish leggings were my go to for years, even though they are very expensive and the exchange rate is on top of that. But over the last 2 years the quality has diminished dramatically. Change in material - poor quality, fading after a couple of washes. Many of them haven't even been inspected... One calf wider than the other and one leg up to an inch shorter than the other on several pairs!!! I washed them as usual, not expecting a problem, so I couldn't return them. Huge waste of money and customer service would do nothing, even though I have been a long time customer. I tried one more order...same thing, that order I was able to return. I have now stopped buying from them.

Buyer Beware!!! I bought a Lands' End tote bag on Amazon.com. The merchandise I received does not correspond to what was depicted on the website so I am returning it and Lands' End will be deducting $15.30 from my refund. If this is not a rip off, I don't know what is!!! THIS IS THE LAST TIME I WILL PURCHASE ANYTHING FROM THIS COMPANY.

Purchased two pairs, 2 sizes boots and both were extremely too small. I ordered the larger size of what I normally wear and unbelievably small. Believe me, I know my shoe size! Then, they charged me $6.95 to ship them back. Called it processing fee but of course advertise free returns! Bad customer policy and makes me not want to order from them. Quality is good of all things I ordered. The prices were all over the place with different discount codes that made some items more than their magazine advertised. Couldn’t use the promo codes to get best prices and free shipping. Guess I like Amazon too much!

Terrible website. Customer support is totally worthless. An order I placed never received an email confirmation. When I spent 40 minutes on the phone requesting the email, I originally received an email that said thank you for your order. There was nothing specific relating to my order. Additional queries provided no useful info. Online chat support has a queue of 100. Order fulfillment is a pipe dream.

I clicked place an order, got an error message, then my bank card was charged for the product, even though the order was not even placed due to the error. The manager was unable to help me in any way.

Be aware that if you need to return an item, you pay return postage. But even worse, there is a 2 to 3 week wait until you get your money back, also even if you get a store credit and they send you emails that they see it has been sent and another that says it has reached them, they still make you wait!!! For your own money, bad bad business practice!!

Ordered towels for a gift. Lands' End sent two wrong colors - they were supposed to be a set that matched?! Now the gift recipient has the hassle of sending them back. I offered to send photos but they did not want to discuss a courtesy replacement. Bad customer service.

Unbeknownst to online purchasers who make a purchase after 8pm, there are no cancelations permitted. The only way you would know this is if you checked information about cancellations on their website before placing an order. User-hostile is the buzzword for their website. Even when you immediately send them an email and call the next morning at 8am to notify them that you have the item being sent to the wrong address, they're not into customer goodwill. Last Sunday night at 11pm I made a purchase. The next morning when I spoke to a live person, they said it couldn't be canceled because of the efficiency of their mail room in processing this order already. Now it is Thursday, 3 days later, and the item still hasn't been shipped, but it still can't be canceled. I just wanted to warn others so they'd be aware of this secret policy and Lands End's inflexibility.

I've ordered from Lands' End for several years and while their selection and delivery has always been good, please beware of their bad policy on returns. I submitted an order for a blind relative, using my credit card; instead of a credit back onto my card, they will only offer "store credit." That's pretty crappy so beware of that. But adding to the hassle, Lands End customer service won't even provide ME (the purchaser) with the store credit information- I had to get disabled relative on the call with customer service to confirm I could actually receive the store credit. Then they will only send the information and credit codes to the individual who made the return on my relative's behalf. We'll see if we ever get that. It was a fairly expensive order so this is a real problem. Just beware of this before making a purchase as a gift for anyone.

Seems to be everybody's experience. You sell things that you don't have and push the dates back. Your website says you have it. You get the email and everything's on back order. If you don't have it, don't try and sell it. Life is difficult enough. People don't need this garbage practice anymore, Amazon to the rescue. I guess you should take some notes instead of money.

You guys are the most unorganized and worst company I have ever worked with. Every year this nonsense happens. Good thing, our school has dropped you. I ordered from the new company 4 days ago and we received our order. Unbelievable. You should be ashamed of yourselves. When I placed this order in June the back order was not past Aug 8th originally. Then, there was a 2nd delay and a 3rd delay. Just close your doors. And to top it off you refuse to cancel and refund my order that is still delayed for the 3rd time. School has been in session for 3 weeks now...Horrible.

I've been a customer of Lands' End for years. My husband's 6'7', so finding good LT clothing can be tricky. Last month, I put in an order for rash guards for both of us for an upcoming trip. I placed the order a month ahead of the vacation, so this was not a last minute purchase. A few days after placed the order, I got an email saying that my husband's LT rash guard was actually out of stock, that the website was inaccurate. Okay! I did a search of their site to see if there were any similar items, and didn't find anything. And then, all of sudden, they became available in another color. In order to get reimbursed for the original price + free shipping, I had to send a detailed email. It seems overly complicated to me, but it is what it is. The item arrived in time, thankfully.

My experience with Land's End has not been good. One item I was attempting to order, sold out while it was in my cart. I had customer service on the phone at the time, trying to help me place my order. I realized I didn't need the dress anymore. My swimming suit is in a warehouse somewhere. I might get it by winter.

This company is a mess! They don’t check returns to verify the actual item returned. Appropriate tags are not attached to the clothing to help consumers identify what is what! Horrible experience!!!! I returned shorts that were more than the item I selected for the return. I’ve spoken to 3 people about this and they weren’t willing to refund me the $4 difference. I even proved myself by calling out all of the item numbers listed inside the shorts as requested and still the representative acted confused and didn’t understand the reason for my call. The team receiving items is not properly verifying what is being returned and the customer service team is not competent enough to understand a customer’s issue. Attaching an image of the shorts I received the credit for as I still have them. They weren’t willing to credit me for the actual shorts received.

Quality and sizing are inconsistent. Fabrics are, for the most part, not disclosed in their catalogs and some are flimsy and cheap. Returns are tricky. If mailing, it requires going to a confusing website and printing out the label. I’ve shopped Lands' End for decades and their overall quality has seriously deteriorated in the last few years.

Monday morning, I ordered bathing suits for a trip. Waited 4 days with no shipping updates. Chatted with customer service and got a tracking number. Finally on Friday, get notification that the items will be delivered while I am away... with an extra email that says one of my items is no longer available. This is 5 business days AFTER placing the order. There was no notification of shipping delays/times when the order was placed otherwise I would have purchased expedited shipping.

I was a loyal Lands' End customer until recently. I ordered a pair of Minnetonka slippers, women’s size 8 and received a men’s size 11 (a different style too). I was told not to return to the store. I have paid in full for the order. A return label has been sent to me to return the wrong slippers but I haven’t received my slippers. The Lands' End of old used to manufacture their own merchandise. The quality and customer service is terrible.

I usually have a good experience with LANDS' END purchases and products. This week I ordered a few linen materials and I have never been so dissatisfied with a product like this. First of all, some of the clothes came already worn/washed and did not have their proper labels on it. It was wrinkled and smelled musty. Second, sizing was not similar in the same size. Same dress but different color. Cut is crooked on the neck. Will return and probably think three times before I order anything again.

I have always been a customer of Lands' End. I’m reconsidering. Their sleeveless tanks were my staple. But this spring the material is so thin and the arm holes are huge and the trim on the arm holes is flimsy and doesn’t even lay on your shoulder. I should have returned them. Their return procedure now is a huge hassle.

Way back in the 1970’s Land’s End sold a pull on 88% cotton 12% spandex pant in black, chocolate brown, navy blue, grey and fuschia. They also sold a jacket and skirt in the same colors separately. As a teacher of young children -t hese wash and wear outfits were heaven sent. Believe it or not I still have many of the pants and jackets (I gave the skirts to charity as the style no longer suit me). That’s how good Land’s End used to be. My black starfish pants fade quickly and the last pair was so poorly made and thin I decided not to order them anymore.

I used to buy either Lands' End or L.L. Bean bathing suits. I received a single piece top today and not only is the size at least 2 sizes off. (Way smaller than it should be) The underwire bra portion is so lumpy and ugly. It’s a solid color so no disguising it. I went online to leave a review and the links don’t work. Had I read others reviews I would have steered clear. Obviously they don’t want the links to work as to not get lousy reviews.

Don't use Lands' End for uniform purchases. They don't send tracking numbers. When they mess up an order they try to blame the consumer and refuse to issue refunds on products not received. Use alternative sources. I DO NOT RECOMMEND LANDS' END AT ALL!!!! SCAMMERS!

I shop exclusively online for clothes at various retailers. My experience today with a customer service rep from Lands’ End has to be one of the worst encounters I have had. She kept interrupting me, talking over me, and telling me I didn’t understand. I had received a customer courtesy letter from Lands’ End to make a purchase of my choosing with a discount code and free shipping. I tried to explain to her what the email read and she would not stop talking long enough to listen to me, or allow me to read a very short paragraph to her, which I thought was very self-explanatory.

I ordered something on a Saturday and reaching out within hours to let them know I needed to change the size. I heard NOTHING until Monday evening when I received an email stating they apologize but my order already shipped. I can return the item at my expense. I will never be ordering from Lands' End again.

I ordered a packable down jacket from Lands' End on 11/01/23. It didn't ship until 11/06/23. Almost one week! DHL is the carrier. According to DHL tracking, nothing has been updated since that time, and it continues to be marked "in route". Today is now 11/13/2023. Called Land's End, Their customer service is horrible now. Land's End will not Refund my money for the expensive down coat and gloves as I will need to "GIVE IT MORE TIME". The coat and gloves are not marked "Undeliverable" so they will not ship me out another coat. So, needless to say, this will be my last order ever with Lands' End since this is how it is going to be! I'm out a good deal of money and no winter coat and gloves.

I bought a pair of shoes that were to be wide width. They were not wide, so I wanted to return them. I found that not only did it cost me to ship the shoes, but they want to charge me for the return. Who does this? I will never purchase again from them nor should anyone. Deceitful and scheming.

Never again will I purchase merchandise from Land’s End. I was a loyal customer for many years; I remember when Sears sold Land’s End clothing - the quality of the material was excellent. Eventually I started purchasing their clothes on-line, again, excellent quality. But now? Quality has gone down, while prices have gone up. I recently purchased two pairs of corduroy pants (weird cut), and a knit tank/cardigan sweater. The burgundy colored tank bled onto my white bra, and the sweater was shedding little burgundy fuzz balls. Very disappointed with my purchases. I sent the corduroy pants back (and Land’s End charged me for postage - $24.00). I’m done wasting my time and money.