Lands' End Reviews

I am new to Lands' End. My daughter is starting at a school that requires uniforms so I purchased 1 of each style to check size. They took a crazy amount of time to arrive, but ok. I then received an email with a discount code so I was ready to order more! I did this at work and when I got home, realized that I had ordered the incorrect sizes for the tops. I called first thing this morning and was informed that I only had 60 minutes to change the order!

I am very disjointed in LE. I have been a loyal customer for many years and in the past few years have purchased three pair of the Women's Petite Starfish High Rise Flare Pants in Small/Petite. I recently purchased a fourth pair in Jute Brown and was surprised to see how long they are. I have checked the sizing chart online, which stated "inseam lengths: Regular 31"; Petite 28.5"; Plus 30". I expected the inseam to measure 28.5" but in reality it measured 30". I contacted customer service and was told that must have been an isolated incident and was allowed to exchange the pants for the correct size.

I just opened lady's shirt and immediately noticed a small apple seed size bug which is consistent with online descriptions of bed bugs. I sealed and double bagged the shirt and called Lands' End and was told there would be a $6.95 return shipping charge. After I said I would not pay that, I was put on hold and then told the shipping would be waived. That should have been an automatic response.

I paid $44.57 for a size 10/12 pair of pants. I carefully checked their size guide and it confirmed that since I usually buy a size 12, that these would fit me. When I received them, they were so huge they would have fit an elephant! Also, the supposed "corduroy" fabric was so thin and cheap it looked like it came from a cheap discount store. I sent them back, only to find out that they were going to keep an additional $9.00 of my money, because I requested a credit card refund. They offer to "refund" all of your money only if you leave it with them as credit on another purchase. I will never buy from Lands' End again.

I purchased a men's pajama set online for $41 [including shipping]. Only the top arrived. Customer service explained that even though all the pictures showed tops and bottoms, that the fine print somewhere said this is only the top! I tried to return my purchase and was told I would only get $25 back. WHAT A RIPOFF! Never again!

The starfish leggings were my go to for years, even though they are very expensive and the exchange rate is on top of that. But over the last 2 years the quality has diminished dramatically. Change in material - poor quality, fading after a couple of washes. Many of them haven't even been inspected... One calf wider than the other and one leg up to an inch shorter than the other on several pairs!!! I washed them as usual, not expecting a problem, so I couldn't return them. Huge waste of money and customer service would do nothing, even though I have been a long time customer. I tried one more order...same thing, that order I was able to return. I have now stopped buying from them.

Buyer Beware!!! I bought a Lands' End tote bag on Amazon.com. The merchandise I received does not correspond to what was depicted on the website so I am returning it and Lands' End will be deducting $15.30 from my refund. If this is not a rip off, I don't know what is!!! THIS IS THE LAST TIME I WILL PURCHASE ANYTHING FROM THIS COMPANY.

Purchased two pairs, 2 sizes boots and both were extremely too small. I ordered the larger size of what I normally wear and unbelievably small. Believe me, I know my shoe size! Then, they charged me $6.95 to ship them back. Called it processing fee but of course advertise free returns! Bad customer policy and makes me not want to order from them. Quality is good of all things I ordered. The prices were all over the place with different discount codes that made some items more than their magazine advertised. Couldn’t use the promo codes to get best prices and free shipping. Guess I like Amazon too much!

Terrible website. Customer support is totally worthless. An order I placed never received an email confirmation. When I spent 40 minutes on the phone requesting the email, I originally received an email that said thank you for your order. There was nothing specific relating to my order. Additional queries provided no useful info. Online chat support has a queue of 100. Order fulfillment is a pipe dream.

I clicked place an order, got an error message, then my bank card was charged for the product, even though the order was not even placed due to the error. The manager was unable to help me in any way.

Be aware that if you need to return an item, you pay return postage. But even worse, there is a 2 to 3 week wait until you get your money back, also even if you get a store credit and they send you emails that they see it has been sent and another that says it has reached them, they still make you wait!!! For your own money, bad bad business practice!!

Ordered towels for a gift. Lands' End sent two wrong colors - they were supposed to be a set that matched?! Now the gift recipient has the hassle of sending them back. I offered to send photos but they did not want to discuss a courtesy replacement. Bad customer service.

Unbeknownst to online purchasers who make a purchase after 8pm, there are no cancelations permitted. The only way you would know this is if you checked information about cancellations on their website before placing an order. User-hostile is the buzzword for their website. Even when you immediately send them an email and call the next morning at 8am to notify them that you have the item being sent to the wrong address, they're not into customer goodwill. Last Sunday night at 11pm I made a purchase. The next morning when I spoke to a live person, they said it couldn't be canceled because of the efficiency of their mail room in processing this order already. Now it is Thursday, 3 days later, and the item still hasn't been shipped, but it still can't be canceled. I just wanted to warn others so they'd be aware of this secret policy and Lands End's inflexibility.

I've ordered from Lands' End for several years and while their selection and delivery has always been good, please beware of their bad policy on returns. I submitted an order for a blind relative, using my credit card; instead of a credit back onto my card, they will only offer "store credit." That's pretty crappy so beware of that. But adding to the hassle, Lands End customer service won't even provide ME (the purchaser) with the store credit information- I had to get disabled relative on the call with customer service to confirm I could actually receive the store credit. Then they will only send the information and credit codes to the individual who made the return on my relative's behalf. We'll see if we ever get that. It was a fairly expensive order so this is a real problem. Just beware of this before making a purchase as a gift for anyone.

Seems to be everybody's experience. You sell things that you don't have and push the dates back. Your website says you have it. You get the email and everything's on back order. If you don't have it, don't try and sell it. Life is difficult enough. People don't need this garbage practice anymore, Amazon to the rescue. I guess you should take some notes instead of money.

You guys are the most unorganized and worst company I have ever worked with. Every year this nonsense happens. Good thing, our school has dropped you. I ordered from the new company 4 days ago and we received our order. Unbelievable. You should be ashamed of yourselves. When I placed this order in June the back order was not past Aug 8th originally. Then, there was a 2nd delay and a 3rd delay. Just close your doors. And to top it off you refuse to cancel and refund my order that is still delayed for the 3rd time. School has been in session for 3 weeks now...Horrible.

I've been a customer of Lands' End for years. My husband's 6'7', so finding good LT clothing can be tricky. Last month, I put in an order for rash guards for both of us for an upcoming trip. I placed the order a month ahead of the vacation, so this was not a last minute purchase. A few days after placed the order, I got an email saying that my husband's LT rash guard was actually out of stock, that the website was inaccurate. Okay! I did a search of their site to see if there were any similar items, and didn't find anything. And then, all of sudden, they became available in another color. In order to get reimbursed for the original price + free shipping, I had to send a detailed email. It seems overly complicated to me, but it is what it is. The item arrived in time, thankfully.

My experience with Land's End has not been good. One item I was attempting to order, sold out while it was in my cart. I had customer service on the phone at the time, trying to help me place my order. I realized I didn't need the dress anymore. My swimming suit is in a warehouse somewhere. I might get it by winter.

This company is a mess! They don’t check returns to verify the actual item returned. Appropriate tags are not attached to the clothing to help consumers identify what is what! Horrible experience!!!! I returned shorts that were more than the item I selected for the return. I’ve spoken to 3 people about this and they weren’t willing to refund me the $4 difference. I even proved myself by calling out all of the item numbers listed inside the shorts as requested and still the representative acted confused and didn’t understand the reason for my call. The team receiving items is not properly verifying what is being returned and the customer service team is not competent enough to understand a customer’s issue. Attaching an image of the shorts I received the credit for as I still have them. They weren’t willing to credit me for the actual shorts received.

Quality and sizing are inconsistent. Fabrics are, for the most part, not disclosed in their catalogs and some are flimsy and cheap. Returns are tricky. If mailing, it requires going to a confusing website and printing out the label. I’ve shopped Lands' End for decades and their overall quality has seriously deteriorated in the last few years.

Monday morning, I ordered bathing suits for a trip. Waited 4 days with no shipping updates. Chatted with customer service and got a tracking number. Finally on Friday, get notification that the items will be delivered while I am away... with an extra email that says one of my items is no longer available. This is 5 business days AFTER placing the order. There was no notification of shipping delays/times when the order was placed otherwise I would have purchased expedited shipping.

I was a loyal Lands' End customer until recently. I ordered a pair of Minnetonka slippers, women’s size 8 and received a men’s size 11 (a different style too). I was told not to return to the store. I have paid in full for the order. A return label has been sent to me to return the wrong slippers but I haven’t received my slippers. The Lands' End of old used to manufacture their own merchandise. The quality and customer service is terrible.

I usually have a good experience with LANDS' END purchases and products. This week I ordered a few linen materials and I have never been so dissatisfied with a product like this. First of all, some of the clothes came already worn/washed and did not have their proper labels on it. It was wrinkled and smelled musty. Second, sizing was not similar in the same size. Same dress but different color. Cut is crooked on the neck. Will return and probably think three times before I order anything again.

I have always been a customer of Lands' End. I’m reconsidering. Their sleeveless tanks were my staple. But this spring the material is so thin and the arm holes are huge and the trim on the arm holes is flimsy and doesn’t even lay on your shoulder. I should have returned them. Their return procedure now is a huge hassle.

Way back in the 1970’s Land’s End sold a pull on 88% cotton 12% spandex pant in black, chocolate brown, navy blue, grey and fuschia. They also sold a jacket and skirt in the same colors separately. As a teacher of young children -t hese wash and wear outfits were heaven sent. Believe it or not I still have many of the pants and jackets (I gave the skirts to charity as the style no longer suit me). That’s how good Land’s End used to be. My black starfish pants fade quickly and the last pair was so poorly made and thin I decided not to order them anymore.

I used to buy either Lands' End or L.L. Bean bathing suits. I received a single piece top today and not only is the size at least 2 sizes off. (Way smaller than it should be) The underwire bra portion is so lumpy and ugly. It’s a solid color so no disguising it. I went online to leave a review and the links don’t work. Had I read others reviews I would have steered clear. Obviously they don’t want the links to work as to not get lousy reviews.

Don't use Lands' End for uniform purchases. They don't send tracking numbers. When they mess up an order they try to blame the consumer and refuse to issue refunds on products not received. Use alternative sources. I DO NOT RECOMMEND LANDS' END AT ALL!!!! SCAMMERS!

I shop exclusively online for clothes at various retailers. My experience today with a customer service rep from Lands’ End has to be one of the worst encounters I have had. She kept interrupting me, talking over me, and telling me I didn’t understand. I had received a customer courtesy letter from Lands’ End to make a purchase of my choosing with a discount code and free shipping. I tried to explain to her what the email read and she would not stop talking long enough to listen to me, or allow me to read a very short paragraph to her, which I thought was very self-explanatory.

I ordered something on a Saturday and reaching out within hours to let them know I needed to change the size. I heard NOTHING until Monday evening when I received an email stating they apologize but my order already shipped. I can return the item at my expense. I will never be ordering from Lands' End again.

I ordered a packable down jacket from Lands' End on 11/01/23. It didn't ship until 11/06/23. Almost one week! DHL is the carrier. According to DHL tracking, nothing has been updated since that time, and it continues to be marked "in route". Today is now 11/13/2023. Called Land's End, Their customer service is horrible now. Land's End will not Refund my money for the expensive down coat and gloves as I will need to "GIVE IT MORE TIME". The coat and gloves are not marked "Undeliverable" so they will not ship me out another coat. So, needless to say, this will be my last order ever with Lands' End since this is how it is going to be! I'm out a good deal of money and no winter coat and gloves.

I bought a pair of shoes that were to be wide width. They were not wide, so I wanted to return them. I found that not only did it cost me to ship the shoes, but they want to charge me for the return. Who does this? I will never purchase again from them nor should anyone. Deceitful and scheming.

Never again will I purchase merchandise from Land’s End. I was a loyal customer for many years; I remember when Sears sold Land’s End clothing - the quality of the material was excellent. Eventually I started purchasing their clothes on-line, again, excellent quality. But now? Quality has gone down, while prices have gone up. I recently purchased two pairs of corduroy pants (weird cut), and a knit tank/cardigan sweater. The burgundy colored tank bled onto my white bra, and the sweater was shedding little burgundy fuzz balls. Very disappointed with my purchases. I sent the corduroy pants back (and Land’s End charged me for postage - $24.00). I’m done wasting my time and money.

I FINALLY am giving up on Lands’ End clothing after several disappointing purchases. The last six years have gotten progressively worse. Men’s T shirts have severe shrinking issues, color retention problems, and look like they are ready to be passed on for recycling after a few washes. I was previously able to get 2 years out of Lands' End clothes. This also applies to men’s shorts, and some of their dress shirts. I feel that I can get the same quality shopping at Walmart for much less money. What has happened to Lands' End quality??? Corporate GREED???

They wash used clothing and sell it at brand new prices open up the bag and smells like detergent very disappointed. Used to be a credible company. Go to complain and the employee was rude to me. Never again

08-05-2023 - I bought Lands' End shorts and short sleeved shirts exclusively all through the 1980's and 90's. No other every day clothing did I buy or wear, used in winter and summer. I kept about 15 shirts and a dozen plus shorts ready to use at any time. At least a half dozen never opened or worn of both on hand at any time. My shorts were NOT the shorts they advertise/sell but their swim trunks with the ventilated liner (a much better product at that time). Then their quality rapidly declined. The original country that manufactured their products changed to multiple countries. The material became thinner, the shorts draw string, cheesy thin (several broke) and to short.

This is the 2nd order from Lands' End in which items received were not the items ordered. Incorrect size sent in 1st order. Totally different item in incorrect size sent in 2nd order. Now the correct item is no longer available. Such a waste of time.

I purchased several items on Memorial Day weekend. My order didn't ship until the following Monday and wasn't delivered until 2 weeks (business days) after ordering. No notice was given when choosing shipping options, or I would have chosen the expedited shipping to have in time for a trip. It's been a long time since I ordered from a company that took a week to ship an order out.

Beware of buying On the Counter items! Bought a sundress. It was an On the Counter item. It came in defective. Called to see if they would refund or return. They would not. Final sale is all I was told. I thought they would replaced it at least. So just a warning if the item is defective you are stuck with it. Was also told most of the of buying On the Counter items are returns. Does not list that anywhere on the website. Wish I knew most items were returns, would have never bought the item.

Do not do business with this company. This is a horrible experience. The quality of the fabric felt like plastic. Legs and arms are made for very, very short people. First and last time we ever do business with Land's End. I love the pamphlet included in the Package that says" how impressed we will all be with how easy returns are". For the first 10 emails they didn’t even know who I was or where the package was even though I continuously put my email address and shipping address with each correspondence.

I ordered ball caps with our nonprofit logo in early November - was told they would be ready between Dec 20-27. Got a call today that the logo doesn't fit (we had ordered these caps with the same logo in the past). These were supposed to be given out as thank you gifts. Will not use Lands' End again - told them so and all I got was, "We are sorry for the delay".

Purchased bedding and the quality is great as was the fast shipping. Prices were good as well. Ordered again, swimwear and cotton tops, again same great experience. Not sure what all the complaining is about, Nothing negative here!

I placed an order for my child's school uniform over a month with nothing received. You're better off pounding sand than getting information from customer service about when orders will arrive. 15-20 day wait time? More like 30 days to unknown.

My grandson's school requires that uniforms be purchased through Lands' End. I placed an order for several uniform pieces that he needs for this school year on 8/13. It is now 9/9 and I still haven't received the order. I contacted customer support today and they can't promise, but they think the order may ship out early next week. By the time we get it, optimistically, it will have been six weeks or so from when the order was placed. He needs the items for school and is currently wearing last year's things which are too small and in need of replacement. I know the monogramming takes extra time, but it said a week or so extra. This is unacceptably slow.

I order school uniforms for my son through Lands' End on 8/11 as we started at the school late. The expected delivery was 8/30-9/6 and now on 9/9 we still have not received them. Tracking says they are still being processed. When I contacted them they say they are not ready yet and hopefully will be ready next week to be shipped out.

Buyers beware. DO NOT purchase your school uniforms from Land's End. The return policy is zilch as I have requested a return label for over 20 days now and I have received nothing. I honestly believe this is intentional so they don't have to issue a refund, and so they can only issue me store credit. Not to mention the School Uniform quality is a complete ZERO. Please beware and don't make the same mistake I did!

I was told by customer service that my bathing suit order would be delivered 2 days ago. It was not and there is no record of my order in the Lands' End data base. I called and was told by a recording the company was closed.

I ordered 3 pr. of pants in my exact size all my other pants are. They did not fit and were not great quality. I returned them, which one has to pay for themselves no matter what. Stores selling Lands' End will not process the return as they will with other companies. It has now been 2+ weeks since I returned them and they had them back in just a couple of days from mailing (which was done shortly after getting them). I have contacted several times...no refund yet...despite promising this last times it would come in 2 days... It is now 7 days. I know of no company this lax. If I do not see it shortly I am going to contact the BBB and the company I paid via for resolution. Horrible customer service. I will never order from them again or likely buy their product in a store due to the poor quality and total lack of service.

I ordered a robe from Land's End thinking that if it did not work out I could return it easily as with most other companies who are serving Canadians. I received the item, it was poor quality (a surprise) and I wanted to return it. The return policy choices are 5, and one clearly states no free return shipping from Canada unless you ordered by phone. I had ordered online from the Land's End website. I got to a screen that showed a Canadian address for returns but gave no label. It indicated that one would take it to one's carrier of choice. Below there was the form for returns, but only for the USA.

Ordered 3 shirts, each with the same monogram and format. They changed the monogram on two of the shirts and will not own up to their mistake because it is already monogrammed (with their error)! In what universe is that logical! This is the last time I ever use Lands' End. It used to be a good quality, reputable company. However, now that Sears owns it, it is going down the tubes. It deserves to go out of business along with the parent company.

I purchased two items for a relative in Canada. The items shipped from a location in Canada and were returned to a location in Canada, yet I was charged duty. When the items didn't fit the first Lands' End rep said she would send me a prepaid return shipping label, but when it hadn't arrived by October 1st my family member just used the return label that was in the package and shipped on 10/01/2021. The parcel then dropped off the face of the planet on 10/12/21 and remains listed as delayed as of 10/29/21. When I called Lands End on the 10/24 I was told the package was in "covid quarantine and being sterilized." Honestly, I don't care what they do with those brand new coats, I just want my refund processed. Instead they are sterilizing and sitting on them.

I find it outrageous that your policy is to send by email an e-card as a refund which is not linked to the account. Specially as this so-called ecard is not connected to the item refunded nor the order number of the purchased made. So when we receive it, we have no idea to what item refunded it relates to nor to what order number it relates to verify amount is correct, for the correct item refunded. Your policy is to bank/bet that customer will end up forgetting the e card, lose it in the amount of junk email with promotion that they receive.

This company takes over two weeks to ship your order. Customer service staff are rude, unable to answer your questions, and unhelpful. If you pay these high prices you expect a better service. I would never buy at Lands' End again!

I placed an order with a Lands' End agent via the phone. My order was paid on the same date it was ordered. Two weeks later, I called Lands End to inquire about the date when my order will arrive. I was told by the agent that it is unknown when my order will leave their warehouse in Wisconsin and unknown when it will be delivered to me. The reason given is due to heavy customer demand, there is a problem processing all the orders due to lack of employees. I explained that when I placed the order, the agent never mentioned to me that my order would be delayed. Their business management policies need to be reviewed and revised as the end result is poor customer service.

I am utterly disappointed with this company and our school requirements. Our school is requiring uniforms only to be ordered from Lands' End. I ordered on 8/5 and they said to expect 4-5 additional days for embroidered items. It is 9/8 and now it states to expect an additional 30-35 business days for embroidered items. It is a requirement for them have their logos exclusively from this company and they can't meet the demands. They should not work with schools if they can't meet the demands. Many, many families are having to purchase additional clothing without labels while they wait months for clothes to ship. I hope that school board decides to go with a different company soon!

I had received a Land's End rash guard top as a gift. I had also ordered the same top for myself prior to receiving the gift. Both tops were the same size and were too small. I had the order number for the top I bought myself but the other top was a gift and did not have an order. They refused to give me any money for the gifted top so I am out a $35 top. In addition, I packaged the two return tops in the same return pack as another purchase and they deducted the shipping price twice. I am so disappointed, seems like someone could have helped me.

I have been purchasing 'LE' uniforms for ten years. This year was the worst, sizing was REALLY off, uniforms too small. 'LE' was horrible about product exchange/return. Quality of uniforms is not the same, but still over priced! Hate dealing with them because they simply don't care about the customer. They discarded the shirts I sent back, have me a minimal refund, and expected me to accept their self-serving terms, while keeping my items and leaving me without options.

Their refund policy says you get your refund how you paid. I got merchandise credit because I checked free returns. What? They need to state that more clearly. Won’t be ordering again. Customer service did resolve the issue and credited my PayPal account, but will deduct $6.97 for shipping from my refund. Will never order again.

In 40-plus years, I have never had anything but excellent transactions with Lands' End. I have purchased everything from winter coats to underwear. Wonderful merchandise. I have on occasion had to return or exchange an item, which I have usually done by phone because I get mixed up with the return slips. Little time on hold, friendly, competent staff, easy transaction. No overcharging, ever. Their prices are good, quality is terrific. The exchanges or returns are always due to a bad fit - my own fault, not theirs - and either they have the right size or they don't, but they are always courteous, reliable, and professional. I have never once been dissatisfied, either with quality or interaction.

I have ordered from this company for over 30 years. I raised four children and ordered extensively ski jackets etc expensive orders. I attempted to place an online order last night with a 40% off good/frequent customer discount and ordered at approximately 840-845 pm PST. Having a little difficulty finding a couple of items I went past the 11:59 PM Eastern time by the time I had completed my over $350 order and the system timed me out of my sale price.

Lands' End NOW charges for return shipping. They sent me the wrong size pants so I returned them, two months later I called back to find out what happened because I never heard anything from them. They stated they have all returns at FedEx and once they reach a certain amount FedEx will then send all returns to Lands' End. First of all whoever heard of this nonsense?!?! Then, three months later I called them back and spoke to a rude lady and she advised me they no longer have those pants available so they can only do a refund less $7.00 for the return shipping that they sent me and know where did it say we would pay for that. So the nuts to all this is when you hear Lands' End goes out of business because of Covid-19 that's **. I call it "SELF DESTRUCTION"! I HOPE THEY GO OUT OF BUSINESS SOON!

My wife bought a shirt. Wore it 3 times (only 3 mos old) and stitching became undone. Contacted Customer Service. Said would impose $6.95 fee to return a $10 shirt! To make things worse and to quote CS Rep “well it was bought last year, it’s old. What do you expect for $10”!!!! Never again would waste money here after years of being loyal!

I had 3 back ordered items which were to be shipped on 3/3 and 3/4. Today is 3/6. No communication from Lands' End. So I contacted Customer Service. They told me they can’t provide a shipping date for these items. What kind of business is this? Unbelievable!!

I purchased a swimsuit that do not fit well. After returning the suit, Lands' End took 16 dollars from my refund to cover shipping. There is no way a lightweight suit costs 16 dollars to ship back. I wasted 16 dollars on a crappy swimsuit. Will never shop Land's End again.

I bought perfect Yoga pants and wore them for 16 years. When I tried to replace them, I tried many pairs that just weren't right. Finally, I tried Lands' End! PERFECT! The right weight, flare, size!!!!

I ordered a men's belt following Lands' End's guideline for the right size. It was too long, so I returned it for an exchange. I was charged $14.95 total for the shipping with the belt costing $32.95. So, I paid 45% of the belt cost in shipping. Furthermore, my initial order was on October 5 with my receiving the replacement belt on November 24th, 1 1/2 months later. I will never again order anything from Lands' End.

I called customer service to inquire about teenage sizes. I was surprised at the answer I got from customer service as she said, "How do I know?" I was so nervous I ordered two night gowns and realized when they were delivered that they were too small. I paid $9.00 for delivery and to return, I paid $6.95. Lands' End use to be customer oriented - no more. I asked to be taken off the mailing list. There are too many good places to shop online. No more Lands' end. Horrible experience.

I will say that being harassed by two Lands' End staff was totally the worst day ever. I walked into the Wayzata, MN store while shopping for a winter jacket for my daughter. Two ladies approached me and told me that my mask was not acceptable to them and that they were a private company and could do what they wanted, which to included calling me out in front of my family, calling the cops on me and told me I had to leave their store. Why ... because they disapproved of my mask! Which I had on per MN mandate!

I had a horrible experience with the uniform and credit card department. I called internationally from South Korea, trying to correct some redundant charges on my debit card. My call started at 2 am Korea time and ended at 5:09 am. I passed off to several different departments within Land’s End. They kept me on hold on 6 different occasions at an average of 20 mins per hold. It was the worst customer service I have ever encountered. I had to use my personal phone and got charged at the international billing rate. I will never do business with this company again only because of their horrible customer service.

Lands' End sent me an email promoting free shipping for one day. However, they don't tell you that if you want free shipping, you can't apply any other promo code. So really you have to choose between free shipping or a discount promo code. So free shipping is not really free. You can only get free shipping if you want to pay full price.

After receiving 2 shirts that were not as pictured or described, I contacted customer service. I was told I needed to package the items for return and would lose $6.95 on the return value because of charges they impose. The agent on the Live Chat ended the chat without a resolution. I cannot wear either shirt, as they have a slit that is far too revealing. Neither the picture or the item description on the website are accurate. I was told if I returned the items to the store, I would receive full credit. I do not have a store within 60+ miles of my home. Long time customer now will find a new store.

I have been a Lands' End customer for many years, but they have changed and I am not planning to continue with them as a customer. I received a $50 birthday discount for a $100 purchase. I found a pair of hiking boots for $99.95, just $.05 less. They would not honor the discount so I added a sleeveless top, on sale, but they would not honor the sale as that would be 2 promotions so I continued. Then they told me they now charged a fee of $6.95 for a return that did not fit or meet the expectations, and finally indicated their minimum to not charge a shipping charge had increased to $75 and this resulting charge after the $50 discount would be $69. That was the last straw. I did not make the purchase.

I ordered 4 items. We received none of the items we ordered. I called it in; The customer service person said we would receive our correct order 2 days later. It did not arrive; I called in and they had no good reason why but said it would not come in in time for what we needed it for. The way this impacted us was that now I am unprepared for an outdoor excursion for which I needed clothing for my children. Now we have to try to find the items elsewhere, at the last minute and at extra cost. They did not do what they said they would do. Lack of integrity.

I have been purchasing from Lands' End for years. I enjoy their discounts, free shipping. Even though I can no longer process returns at Sears I have continued to buy from them and pay the return shipping. However, the last two times I have sent back my returns, they acknowledge receiving my order but I never get a credit. 3 weeks have passed and when I followed up they said it takes 2-3 weeks for a credit and writhing 3 days of me following up they process the credit. Then I remember I had a return older than the one I just inquired about and no credit from a month ago. It is just not acceptable to take a month or longer to process a credit. By then your credit charge is due. I am very disappointed in their service.

Down vest is not down at all, 100% polyester lining, no logo in front, just look like regular jacket, very bad quality also sizing is not correct and much larger than claim to be. If you ship overseas they do not return tax or post expenses, do not recommend. I also like to add photos for proof.

Recently my company purchased business shirts from Lands' End. One of the three wrinkle free shirts was anything but wrinkle free. When I mentioned it to the sympathetic customer service rep, she had no choice but to bill me for the replacement shirt and at some time refund me for the defective one. I dont know any other supplier that will do that. And the shirt was frightfully expensive to begin with. I recommend that you think twice before using this company in the future.

Lands' End has provided quality merchandise across the four seasons: swimsuits, pants, men's pajamas, flannel shirts for men and women, down vests, etc. Easy returns with quick credit card refunds; very amicable phone staff who have gone the extra mile in assistance. Sales are valuable for me to be a dedicated patron. Catalog presentations are precise and helpful. Other companies could benefit by imitating this level of service and quality.

I returned the bad quality jacket at the same day after received it. I called to customer service and explained about problems with this jacket and required to receive credit because I returned it. But, Lands' End send me unwanted package with poor quality jacket again. I contacted with customer service and I received very bad, impolite responses from them. I very disappointed with Lands end. Now, I have responsibility to drive to post office again to send this package second time. It is not my responsibility. I believe customer services at Lands end are incompetent and provide bad customer service to us customers. We pay money to them and agents response to us with angry, resistible responses regarding orders and returns. I want resolve this problem because it very disappointed. I am very good customer and did not deserve bad responses that covered their incompetence.

Be aware that anything you purchase from LE that needs to be returned will be your responsibility. I support the quality of their clothing but not their return policy. I like their clothes but will not be ordering from them in the future. Their shipping rates are expensive and if you have to return the item, you get to pay again. In this day and age of free shipping, it is difficult to compete with that mentality. I felt like I got penalized for returning an item. I even have a $10 anniversary award that will not use due to their return policy.

Lands Ends is a preferred school uniform provider for my son's school. I have seen declining of shipping school uniform in a timely manner. I love Lands End's clothing due to the quality of their products; however, within the last 3 years I have seen declining of the quality of their clothing. Several orders had to be returned due to defect. Furthermore, you can't go by Lands Ends children's sizing chart. Lands End childrens runs a size smaller. I had ordered several sets of pajamas using their chart. I had to return them all for the next size up. When I received the new sets, top and bottom are two different sizes. Again, they will need to be returned. It's such a hassle and frustrating having to always making a return or an exchange due to either a defective products or error on their end.

Great selection, good values, excellent customer service; been a customer for more than 15 years, products are fantastic quality and their exchange or return policies are very flexible. Their catalogs always have the newest and I get them all the time.

Consistent quality in the clothes I have purchased. Good website & quick delivery. Good fit achieved from their measurements guide & sizing. Great for the whole family including fun gift ideas. Great customer service.

The clothes fit well. Any time there has been a problem it was fixed immediately. I had to return something that started to fray and they sent me a new item even though the item was over 2 years old. Great customer service.

Land's End always has quality clothing, durable and classic, with features like quality natural fibers and excellent fit. They often will monogram items as well. They cost more but it's worth it. I seek out Outlets and buy clothing as well as other items that way.

I've been shopping with Land's End for nearly 2 decades. Their regular prices are a good value for the quality of the product and the sale prices are GREAT. I've only returned a clothing item once because some of the stitches had begun to unravel after a month or so, I received a replacement without hesitation with free shipping both ways. You can't ask for better service than that. Especially for clothing.

I like a lot of their styles and when shopping their sales, I do find their quality in line with their pricing. However, I get annoyed with their sizing. At about 5'4" and approx. 138 lbs I wear semi fitted clothes so I don't look baggy being short. However, I am female and therefore do have breast I need to 'stick' somewhere. Their tops run small in the chest and long in length, so by the time I buy the size that fits me in the chest, the waist is baggy plus the item gets real long. When using petite sizes it gets even smaller in the chest and wider in the waist. This is the typical "Kohl's" or "JCPenney" type of sizing. I wished Land's End would move away from that or at least give some other options. Better yet, list the exact measurements in cm or inches. Amazon and Ebay sellers have done it for a very long time!!

Land's End continues, across the decades of its existence, to provide a proper amount of variety for someone who only shops bi-seasonally perhaps once every three years. I wear my clothes regularly and wash them normally. I do not have many one-occasion items nor many dry-clean pieces. Land's End lets me scale my wardrobe up or down without resorting to idiosyncratic and distracting clothes items. Land's End slots into the "upper middle-class" of clothing: not quite luxury, but definitely a step above Gap. I equate it with Patagonia. You pay more, but you get quality. The high-ish upfront cost pays for itself if one wears the clothes until noticeably worn. Fashionistas will not re-coup the cost.

WE received a lot of shirts from this company during my working days, shirts for show wear, other regular work days lasted a long time. Kept their shape well, best of quality material. All shirts were color fast. Never had to worry if you washed a colored shirt with a white shirt. Would buy again if these would be a available in Canada now.

I order slippers every year from Lands' End for gifts. I get them personalized. They always had boxes for their shoes and slippers. They no longer give a box for their shoes and slippers! They are shipped with just torn tissue paper! So you cannot give as a gift!! So when I called their customer service department about this, they stated they now charge $7 for shoe and slipper boxes?!!? Horrible. I have spent over $3,000 in 2019 alone with Lands' End. Will never buy another thing.

My experience with Lands' End has always been good. They guarantee their clothing and that’s what I like so much about this Company. If you have a problem with any of there merchandise, Lands' End will stand behind it.

Products are well made. They are also very functional. However, items are pricey when compared to other retailers. Yet REI carries items that are difficult to find elsewhere. Customer service is great.

I really love their selection of women's clothes. I especially like that they offer you so many different styles. And, along with that, they also, come in many different color choices. I've also found that their clothes are very true to their size.

Good product and prices. Be awesome if had even bigger varietal selection. Women’s products. Plus sizes. Thank you. Would order again.

Easy buy online, return in store plan. Quality. Well made clothing, accurately sized clothing and shoes. Reasonable prices and very knowledgeable sales people in the store when you ask for him. Store is always neat and well organized.

Good quality custom hemming. Usually have good sales which makes product more affordable. Some products description of color is a little off but they have a good return policy. Shipping is fast but expensive.

They have quality merchandise at a reasonable cost. Often they have free shipping and customer service is excellent. Size of last order was a lot larger than anticipated even though size guide available.

Lands End has great quality merchandise for a very reasonable price. They usually have a variety of colors and/or patterns to choose from. I recently ordered an outdoor set that included a scarf, ear muffs, hat, headband and gloves. I was very excited to get everything I needed for the cold winter ahead for such a great price. The scarf is long enough to wrap around my face on those really windy days when the cold bites your face as you walk. The good quality of the headband and gloves are very warm and the ear muffs are perfect for days when it's cold but you don't want to mess up your hair.

Generally priced slightly higher than similar items in dept. stores, but quality is always excellent. Company also stands by its products. I also like being able to order online or from catalog as I live in rural area

Always the best customer service. Rarely had any issues, but the couple of times I did it was handled quickly and professionally. Very high quality clothing with a decent selection of colors and styles.

Quality clothing perfect fit, and function. The material is also quality and the product does what it is made to do with many styles to choose from. The Company as a whole is very professional with prompt delivery.

Lands End is my go to for classic and quality clothing. The prices can be high but they often have sales that will significantly lower the cost. Lands End does color changes by season and stocks basics like T Shirts year round.

They are a really good buy. They last well. I love the fabrics. They are extremely comfortable. They also wash well, so they always look good. The styles suit my style and any function I attend.

I have purchased clothing from Lands End for 20 years. Their quality is superb, their sizes are true to the advertising, their customer service is excellent and their return policy is outstanding. I had occasion to return a bathing suit on one occasion, and that was accomplished with no hassle. Would heartily recommend.

Lands End sales are frequent, and the prices are good then. I like their outdoor jackets/coats, scarves, shorts, pants; they have pants that have the classic waistline (can't wear midway ones); wish they had lined jeans/pants.

Had to shop here due to the school changing uniforms to this website. Of the worst websites ever. The cloth for the uniforms is subpar and last three orders have always been delayed in processing and shipping. Give yourself a month to receive anything from them. Very poor.

Useful online retailer with a wide range of clothes and styles. Unfortunately there are so many of these clothing online retailers that the competition for them is immense and growing fast. With Amazon included amongst the competition is is going to be extremely for Lands End to sustain its market position and will have to attempt more of a differentiation not only in clothing design or ways of trading onLine.

Lands' End is a good old fashioned company! Online shopping is easy and efficient and if you need help, their representatives are courteous and happy to help. All merchandise has fit exactly as expected. Prompt shipping and returns are accepted and easy!!! Love them!

I generally appreciate shopping on Lands' End, but the person I spoke to on the phone to resolve an issue with a shipment not arriving was rude and condescending to me when I mentioned that the shipment did not arrive at the correct location. I think the quality of customer service has decreased over time as they become more focused on profits.

Purchasing process was great! It's the shipping department that am upset with. I purchased the express next day delivery. I talked to a Land's End representative on Friday 8/16/19 and was told that I should have it on Saturday which I paid for. Saturday came around and I received a email stating that I would get my shipment Monday the 19th which that's the day school starts. UPS said that the company did not indicate Saturday delivery since it was shipped on a Friday. I needed to call them and try to get a refund for next day delivery fee. I'm really upset!

I returned a package using their return label and box. The package never made it to them, it was lost or damaged in transit, as the tracking number was stuck for many months on the same status. I was able to reach out to USPS, and the postmaster himself called them personally to state that the package was lost. I called Lands' End and the customer service agent treated me like a criminal, stating she didn't know anything about a call (she didn't bother to put me on hold to check), and she said packages don't really get lost like this. She continued the entire call with attitude, saying she can't verify what was in the box, and I told her why would I lie about a few pieces of clothing?

As I was submitting my order I noticed at the last minute, as I was pressing the button to approve the order, the shipping changed from regular to expedited. I chatted with the agent and she changed it back, but I wonder how many times does this happen to other people and is this intentional?

I never received my products (pair of shoes and a dress). When I call customer service they told me that is not their problem, that I should fight it with my credit card company. Unbelievable. NEVER EVER will buy again from this company.

Land's End brags about their customer service but I have been waiting weeks for my exchange. They claim they will let you know when they have received your returned items but they don't. When contacted they tell you that it takes 2 to 3 weeks to get a return in their system. In the meantime they have recharged me for the two items I returned. I didn't even know they had received them! I don't know what is going on there but their system is NOT good and it shouldn't take 3 weeks to process an exchange when they somehow manage to get new orders out in one day. Buyer beware!

Coat made in Taiwan or Vietnam. Bought coat in Feb 2019. Expected delivery May 1 2019. It came months early. Lands’ End apparently outsourced this pc of garbage winter coat! The fake fur 1/4 inches long looks like rats ate it! Terrible terrible customer service! They will be out of business within 2 years.

So pleasant, professional and effective. From the voice on the phone system to the ladies you talk to, they make you feel and DO get taken care of. How one treats you AFTER the sale (even years) is the sign of a good company. If there were more than 5 stars to give, they would get it.

I ordered a Paisley canvas bag on March 2nd. I called the Lands' End customer service to change the Font on the writing of my name on the bag so the lady changed it. But when the bag came I did not like the color I picked so I called again and asked if they could re-do the bag. "Yes," the lady said. "Send it back and we will re-do it." So I sent it back and I wasn't seeing the bag yet and I called them twice to verify that I was getting the Paisley bag and I never got such a runaround with communication between all the customer service people.

"The customer is always a criminal." I think that must be their motto. I purchased a coat online and it was too big. I could have 100+ pounds on me and still fit in it. When I took it into the store to return Mary ** was rude about me returning it. She was not pleasant at all. It was as if she was skeptical of why I was returning it. I had an older item with a broken zipper to exchange/return/repair whatever and again Mary ** treated me like a criminal. "I can't even tell this is a Land's End item. I don't see tags." She actually said that. Well, she looked harder and found the tag on the item. Then was like, "You'll probably get $5, this is old." So I quoted the guarantee they have, the whole, return forever thing. And she gives me a weird look and just says, "Depreciation. You know what that means?" As if I'm some kind of idiot or dummy.

I have ordered Lands End clothing for 5 years. Dress code at work is business. I started out trying a dress shirt and now I'm in Lands End head to toe every day. Here's my review: Dress shirts: Supima and Optima with the only difference being material thickness, i.e., fall/winter vs spring/summer. Fit true to size. Great patterns. Solid buttons. Long enough to tuck in and stay tucked. No iron. Always looks sharp. LOVE them. I've tried Dillards Gold Label and they just don't compare in quality.

Purchased a Lands' End Winter squall jacket in late Dec 2018. Washed it once as recommended on hangtag in garment. Navy blue fleece lining color bled all over outer red shell. Defective quality. Called Lands' End and was told they would replace item, but they would have to charge for item until I returned defective item. I was told I would receive a return credit for the total charged amount back to the original card that I used for the replacement. I returned the item the same day I received my replacement.

I bought a down jacket from Lands' End. I washed it one time and all of the filling has moved to one end of the stitching. I have balls of stuffing/lumpy coat. I have rewashed it per their direction. I have used tennis balls in the dryer per their direction and it's the same, if not worse. They let me know that I can send it back to them... and get a replacement. But in a MN winter... you cannot be without a coat... And besides that, I cannot even get the same coat, as it is out of stock.

Lands' End refuses to evenly exchange product after 90 day period. We ordered an expensive Kids classmate backpack large for our son, believing the quality of Lands' End products would stand the test of time and be worth the extra money. The zipper to the main compartment stopped working after 4 months and they refused to exchange product, in spite of their misleading guarantees. If you think Lands' End will stand behind their products, think again!

Lands' End ships their stuff via UPS Surepost. It's slower than a lame three-legged mule! On routes where UPS Ground Service takes 2-3 days, the Surepost take over a week. It may be cheaper for Lands' End, but it's a huge inconvenience for customers.

I had paper gift certificates that were given to me by my mom before she passed away. Per their website they still honor them. I called and asked to have the gift certificates verified. Was told they were still good and could be used. I placed my order and was told that my order would be delayed by one day. I waited and my order was not delivered. I called back to see what the hold up was since they issued a gift card for one of the certificates. I was then told that they WOULD NOT HONOR THE CERTIFICATES. So the order I placed for Christmas is now ruined and I have no gifts. No one will help because the legal department is saying I can't use them, even though nothing about the money being sent back is on their website NOR was it mentioned when I called to use them. I was told the money was there and they were good to use. Will never order from them again.

I have bought products from Lands' End in the past and always found them to be high quality. I called Lands' End and asked about the sizing of this item before I ordered it online. I was told it was true to size. I am somewhere between Medium and Large. This jacket is huge. I am swimming it. I could literally put at least one pillow in the front and still zip it (Yes. I tried it!). It also is paper-thin without much insulation. I wore it outside on a 45 degree day and was a little chilly. It is supposed to be rated for Zero degrees.

I qualified for their "free shipping" on a recent order that was shipped UPS Surepost. The pkg sat in Wisconsin for a week and only after the target delivery date had passed did UPS reassign another date - a week later! The pkg had not moved out of Wisconsin the entire week! I called customer service and the rep seemed surprised that it had happened and said she would pass the info on... I was stupid enough to place another order thinking this mishap was just an anomaly... Well, you guessed it...same thing again.

I cannot get my money that was supposed to be refunded after repeated calls to LE so now I have my bank credit card working to help me. Going into the 2nd month at this point. Total comes to almost 200.00 dollars for 2 separate returns. I would like to find some dept with more information besides customer service to help me. I need my money.

I had ordered a crew neck pullover. They never had a intention to ship this item as I was given multiple dates, even the promise of sending it UPS next day air when I call for the fourth time to complain. The order was placed on 10/05. The package never arrived and they even included a bogus UPS shipping number.

One of the reasons I started shopping at Lands' End was the guarantee. I have 3 boys and I know they can be rough on things. The products themselves are amazing! Unfortunately, they didn't hold up - the backpack I would say was normal. The jackets, we only had for about 6 months. The ribbing at the sleeves and collar was coming off. I went through the process to exchange the items - well I thought I would be exchanging. I was not happy that #1 I had to return my things and then wait to get a credit to then buy something and then wait again to have it shipped. These are kids items that they use every day. I think that process could be streamlined into something like online credit.

I have been a Lands' End shopper for about 30 years. I am not a whiner... I am here to praise Lands' End, not to bury it. They sell amazing Family Clothing, Luggage, Linens, and Tabletop / Home Furnishings. Most of the stuff is a great value... Some of the stuff Sears made them sell is bad, but it's disappearing, along with Sears stores. LE is a Midwestern retail outfit that started out selling sailing clothes in Chicago, and kicked butt with its Prep style, thoughtful design, durable fabrics, Wisconsin customer service and "Guaranteed Period" policy. It all led to Multi-Billion dollar success.

However, they got a delayed, because of their own fault/procedures/systems and I did not received the uniform on time. I had to send my daughter on her first day of school without a uniform because of Lands' End fault. When I contact them, their only solution was to offer me a $15 GIFT CARD!!! I even had to get to a point to NEGOTIATE with them, when clearly it was not my fault, and begged them for a refund of my order, not even a full refund, but a 70% refund at least... their answer was that they were only able to offer me A $15 GIFT CARD!!!

I placed an order in store for an upcoming vacation. Unfortunately when the package arrived, one item was the incorrect size. However, I called Land’s End, and my experience could not have been more pleasant. The lady who helped me informed me that she would immediately put my new/correctly sized item in that mail and would express ship so that it would arrive in time for our vacation. I was provided a label and shipping package to return the incorrect item! Thanks so much for making this right!

I ordered a dress from Lands' End and after waiting 2 months for it to arrived, it didn't fit properly. I attempted to return it only to discover that my local Sears store had closed during that 2 month period of time. Now I have to pay to have it shipped back because there is nowhere local (nearest store 45 minutes away) to return it. When I called, the customer service person basically said, "Too bad!" Lands' End has lost a loyal customer!

Lands' End carries good quality everyday staples. I especially like their "like sweats only better" pants which are polished but feel like pajamas. I also like free shipping and free returns to Sears.

We got the menus quick and then watched the bartender stand around and chat with her friends while we waited. I had to approach an employee to actually get our server to come out of the back room. We will never return this overpriced hole.

My dealings with Lands' End are beyond a farce. Lands' End closed down their Australian returns centre. I sent my return back to the US, by which time it was longer than 6 months after purchase and they no longer had my credit card details, they said. First lie. I'd bought an item from them only two months earlier, so they certainly do have my details. They wanted me to call during business hours - which with the time difference is 11 pm to 8 am our time. I tried when I woke up at 6 am (3 pm US time). Line very busy and I had to go to work. I emailed them my details.

It took over a week to get to the bottom of what happened to my gift card. People in customer service who assured me that they would call me back never did. I had to place multiple over MANY days to get to the bottom of the problem. It turns out my gift card was stolen from my server. I do not recommend anyone purchase email gift cards from Lands' End because there is no recourse if the card is stolen except to file a complaint with the FTC and the State Attorney General's office.

Lands' End has the worst website. Quantities are not updated. I purchased a pair of jeans that stated they were in stock. Paid for my jeans and got a phone call an hour later stating that the jeans I ordered were out of stock. As of 8:57 AM on 11/27/2017, most of the women's coats are also out of stock. Even though the page states the color and size you picked out states the coat is IN-STOCK. Click on ADD TO BAG and a stupid message pops up stating "sorry we're out of stock." Never again will I place an order. Oh wait! It's impossible to place an order, because Lands' End is sold out of everything.

They used to make their clothing in the US because my mother was a quality control inspector who checked the garments to make sure that stripes and checks lined up, and that the material looked ok. Back then I could rationalize spending more money to get quality goods. Now most of the stuff is made overseas so WHY is it so overpriced? Also when they do have a sale, things gets sold out (or I suspect that they are holding inventory back so they can hike the price back up). I have a coupon for 60% off and had gotten 40% off so I asked if I could use the one for 60 instead - NOPE. They want every little dollar they get.

While they do not have a wide range of products, the quality and durability is superb. They have frequent sales and have incentives. Shipping is quick and service excellent.

I placed an order on the 15 of August for $208. I was browsing through my mobile banking and it turns out that they took off $89 on the 17 of August. I never place any additional orders. So I contact my bank and let them know that there was a purchase from this store that was not me. They told me the website got hacked or that one of the employees took my information down. I was livid at this point.

My husband has purchased many products from Lands' End over the years, however this will probably be his last order if I have anything to say about it. The last shirt he purchased was about $60... a short sleeved plaid. The plaid on the side seam was 2" off and VERY obvious because it was a large plaid. The sleeves were not the same matching the plaid and even the buttoned front was off about a half an inch... very obvious! I would have flunked sewing in home economics in high school if I had done that bad of a job. Guess what??? Made in China... DUH!!!

In the past, I looked to Lands' End as one of the "go to" places for quality staple-type clothing. I had been wondering why both quality and customer service seemed to be gradually tanking over the past decade... In a recent Sale purchase, when I asked why I didn't receive the advertised sale price, I was told "their sale start times vary - sorry." What a way to keep your customers!!! Sears purchased Lands' End in 2002, they did the name and product great harm. Oh well... that's capitalism. It's got LLBean "dancin' in the streets" but I do wish LLB could do some work on their "back woods styling" issues. Give us something stylish enough to dance in the streets in LLB!!

Long time customer. Just went through a lengthy order. Asked for delivery within a one week window. Not worried about paying extra delivery charge if needed. Didn't fit into their schedule and "policy" prevents " holding" the items. I suggested holding the order to satisfy their rules. They just said "no". I am somewhat mad but more questioning how they can profess to be customer friendly. I did request removal from mailing lists as I have no intention of buying from them again.

I ordered a swimsuit two weeks ago. It never came. Then I received an email from the post office saying there was an incorrect address. I called Land's End on a Sunday stating the problem. She said to go pick up my package across town at a post office in a diff. zip code. I went there, they had shipped it back to Land's End. I called them again. They stated that I should be more careful because I had entered the wrong address. I did no such thing. They told me to check my computer and correct my address for future purchases. There was nothing wrong with my computer, and I told her there would be no further problem because I will never order from Land's End again. I order from about 12 different catalogs, and I certainly know my own address. I was surprised by the rudeness of this company, especially when their phone greeting expresses how friendly they are. I will encourage others not to waste their time on them.

I bought 5 pairs of socks ($57.61) and shipped them to a rented vacation apartment where I was going to be for 1 week. I started tracking the package because I was leaving for a trip and had to take those socks as a present for my niece. Package was late for 3 days because according to them there was a fire at the USPS facility (now that I read all this complaints about Land's End shipping and delivery dates, I assume the fire was not true).

I ordered a Squall park in black xs and a Squall hooded jacket in red xs on the 21st of January. I paid for expedited shipping so that it would come in time for my trip to Vancouver, Canada. I expected my package to arrive by Tuesday or Wednesday, so when it did not show up I called their contact number. The woman told me that my order never went through because they tried to charge my card four times and it didn't work. They had four days to email me or call me and let me know that the order did not go through and that I needed to use a different credit card, and yet I received no notifications. I did not even find out until I notified them that the card didn't go through! That is terrible customer service. I shouldn't even have been able to complete an order on the site if my credit card didn't work. I am now SOL and am flying to a cold country tomorrow because they failed to inform me of any of this and instead ignored my order.

I placed an order on December 6, 2016 for my daughter school uniforms. I was told that if I used my VISA card I would get a free 2 day expedited shipping. In my order I had 2 polo T-shirts, 2 dresses, and a pair of pants. Prior to this order I place a similar order and I was sent out items that did not need a logo first, then the rest of my order came in (items that had a logo). On this particular order none of my order was shipped out to me "expedited" like they said or by the 3-5 days they stated for logo prints.

Here's the review that I tried to post twice. As of today, 12/1/16 it wasn't posted, however others later than mine were. I can't trust them. "Item #474987AFX Smells Like Gas, Made in China. I'm waiting for an MSDS from Allied Feather and Down, the company that supplies the hyper dry down. Not sure if it's the down or the fabric that smells like gas. The label says it has no PFOA or PTFE, but I'm wondering if what they are using to waterproof the down is worse. If I don't get an MSDS, I will return it. Aside from the gas smell, the coat is ok. Easy to pack, light weight, nice length, not too many pockets and reasonably warm for what it is. I have not tested the water repellency since it may go back. Unless it has some chemical known to be highly carcinogenic, it will probably end up in a SHTF bag I plan to put together. This seems like a nice coat for an emergency bag, not so sure if I would wear it on a daily basis without a SHTF scenario because of the chemical smell. With the 50% off coupon, it's an ok value. I don't think it's worth $170 though, especially since it's made in China."

Yeah, so I paid extra money to get my son's uniforms delivered on time and when they didn't arrive in the mail, I called up Customer Service to find out where my order was. My paid printed order specifically states to please allow 1-2 business days from when order was processed (1-2 days), so ok I waited patiently. I called them the day it was due to arrive and when a customer rep answered and then suddenly transferred my call to her Manager without my knowledge. I was a bit taken aback but gave him my order # nonetheless, only to find out that my ordered items never left the warehouse as of yet and manager says I can expect to receive them in about 7-10 days. Told him it was not acceptable, given that I paid for expedited delivery so should be 4 days at most and were past that!

Do not waste your time or money. How do you advertise being great at customer service just to be the opposite? Seems like this call center is full of bitter, old, mean hogs that have no real remorse for customers and no real ability to provide good customer service. They will get your order wrong and then act dry and nonchalant when you call in for resolution. If you want your card charge 3 times just to be running around returning merchandise or waiting forever to get it then good luck shopping with Land's End.

Land's End likes to claim that it is dedicated to customer service. Based on my latest interaction with them, I think that's just false advertising. I returned a box of clothing because I cannot wear Land's End items after the company's complete betrayal of women when it decided to bow to political and religious pressure and remove Gloria Steinem's interview from their website. I will not patronize a company that involves itself in discriminatory politics.

I was a Land's End customer for more than 20 years, and have purchased numerous swim wear items over the years. I ordered and began wearing a new swimsuit in mid-Jan 2016, and was dismayed when the fabric across the backside began to disintegrate in late Feb. I ordered a replacement on March 3, only to have the same thing happen again after less than four weeks of use. This time the fabric began disintegrating not just across the backside, but along both side seams as well.

It used to be that when I needed new clothes, I'd just go into about 3 different local stores in malls and purchase what I needed. Then, from about 2010 to 2013, I began to notice that the quality in all 3 stores had significantly declined to a point where I just refused to pay good money for such low quality items anymore. I really didn't know what I was going to do because I just couldn't seem to find any place that sold good quality clothing anymore. I was looking for clothing online to purchase as gifts and I came across Land's End website. I bought some things and had them sent to the recipients. They liked the gifts, so I thought I would order from Land's End and see whether I'd like their clothing too. That was 3 years ago and I haven't looked back. I purchase all my clothing from Land's End now. I've never had to return anything for any reason.

I received a letter 3 days ago from Land's End after returning back from my vacation that they shipped a product to me and I did not pay. Order number **. I called them this morning and was told that the credit card holder whom it was used to make the purchase actually made a fraud claim against the company saying that he/she never ordered it and does not know the shipping address. They then charged the products against me and said that my name is already in collection. Prior to calling them, I had no ideas what Land's End is until the representative explained to me that it is an online fashion shopping website.

This is my first experience with Land's End and it has been by far the worst ever. I ordered my son's uniforms a week ago. Called today and they said it will take another 3 or 4 days before it even ships, keep in mind school started a week ago so my son has to spend another week without a uniform. Customer service is BUST and between what they give you and what the website says nothing is consistent. When I placed the order, the website says 3-5 business days, but when you call customer service, they say 3-10 business, totally false advertising on the time frame.

Clothing material is very THIN, why is that? I have purchase your product for years and in the last 5 years, it seem like it is paper anymore. My question is WHY.

I grew up wearing Land's End clothes in the 1980s. I started shopping there again when my kid was born in 2006. Over the past 5 years, the quality and design of the clothes has plummeted, and their once very flexible return policy has become rigid. There was a time, around 2009, when they had gorgeous, sturdy mix-and-match girls' outfits (the "Knit Kit" -- plaid twirl skirts, matching long-sleeved tees with coordinating graphics, and patterned tights. So cute!) Now the stuff looks like a dorky version of Target and doesn't last. I don't know what Sears is doing, but I think they have ruined a company with a long-term, sterling reputation.

When buying online it is possible to find that item does not fit or it does not look as nice as it was on the screen. I tried to return two blouses and this proved impossible. As these items came from Borderfree I had to pay duty, so relatively reasonable price does not seem to be that reasonable after all. To return I had to post it back to USA address and after 10 days parcel returned.

My favorite online clothing store! I have shopped online from Land's End for a decade, and I rarely have problems. If anything does not fit, I return the item to my local Sears and obtain a refund - no questions asked. At 6 ft tall, their women's clothing fits me, especially their tall size women's items and their shoes. 90 percent of my clothing and about half of my children's clothing comes from Land's End.

I recently purchased a winter coat online at Lands End, I have had many lovely Items from them but have never bought on line, and now will neither buy online or instore. They advertised the backorder date for the 14th of November, I purchased it on the 11th willing to wait until then to have it in the color I liked, then on the 14th it got back ordered to the 28th, so I contacted customer service and the rep assured me I would have it shortly after and that it could actually come earlier than the new expected date. I declined at that point to change to the next color choice because I was under the impression it wouldn't be long and I loved the color. I told them that the wrong back order date was still on the website on the item's description page so anyone purchasing would be under the same assumption that I was.

I own several Land's End items and never had any issues with any of them. I got out my squall gloves and noticed a ripped seam on one of them. Land's End return policy states "if you're not satisfied with any item, simply return it to us at any time for an exchange or refund of it's purchase price." They would not exchange the gloves because this years squall gloves have different product number, they did offer a refund of 25% of what I paid (lowest price sold for). I do not believe they stand behind their products and I will never buy from them again. The return policy at best is very misleading and at worst a bold lie.

I am returning two sweaters and a pair of snow boots with a zipper on the side. I have noticed quality in fabric content slipping to the point that this return ends my very long term, happy relationship I had with land's end. Their catalog states imported (not the country it is from). This last order was China. Not my desire to wear something made in China. I will only shop from companies where Made in America means something. Goodbye, Land's End!

Every item I would purchase was not carried in plus. I have come to rely on the fabulous consistency of having so many great choices in all colors and always equally in plus sizes. This catalog did not have any plus options for all of the choices I hoped for. I really hope this is not the direction Land's End is going. I have come to count on all the choice in my size, and colors! Please work on providing plus women with all of the great clothes and colors everyone else gets to choose, or frankly I will search out companies that do. Thank you for your consideration.

I placed an order with Lands' End and it happened to be free shipping, which I really did care about, but I figured why not. Well come to find out every time you get free shipping it comes through the US Post Office and we all know how reliable they are. SO BEWARE IF YOU DON'T PAY THE UPCHARGE OF $5.00. It will take well over a week to get your order! So it isn't really free shipping - it is JUST PAY $5.00.

This company doesn't even deserve one star. I feel like any five star reviews are either fake or paid for by the company. I'm a first time customer and I feel like I've been cheated. Their customer service is horrendous. I called them twice to try to exchange. One lady told me I have to pay for shipping on the exchange despite the fact that the website says reorders are free. She also gave me a very snooty attitude with no apologies. I called a second time a week later and this lady gave me an even bigger attitude, but she at least apologized when I pointed out how she was complaining about my aggravation. I'm sorry. I thought you were working for the customer - not the other way around. I have a recording of that conversation. I'm debating on posting it everywhere. They have definitely lost me forever as a customer. That's too bad because I expected more from them with my first order.

Poor customer service experience. Shipping is slower than expected even when paying extra. If the cust service team is any indication of how much this company cares for its product & customers, then it clearly won't mind losing this buyer.

Placed an order on 12/23 and paid extra money for two day shipping anticipating my order would be processed on 12/24 and arrive on 12/27. Found out my order was not processed until 12/26 since Lands End (I assume their warehouse) was closed on 12/24 for the holidays. Now my package will not arrive until Monday, when I will just turn around, return all items ordered because I needed it Friday for a ski trip. Items will be outgrown by next year and won't be used this year except for this trip. Extremely disappointed that the closure was not disclosed anywhere on the website or that the delay in processing my order was not noted prior to my final purchase on-line. In today's digital age, and during a major retail shopping period, I would have anticipated better notification.

I've given up on the turtle necks. The new ones have huge sagging necks. Fabric not the same and no more 40/60 cotton poly. I've just about given up on Lands' End but one of my daughters wanted a couple of fleece lightweight jackets. I went to Sear's Lands' End (so if they weren't the right size she could return them easily). I couldn't believe the price and the thin fabric. I went directly across the aisle in Sears and bought much better jackets and vests for a third of the price of the Lands' End. Go figure. I really am so disappointed with Lands' End, it is like the end of an era.

I ordered a shirt several years ago and it was excellent in every respect. I recently ordered a couple more on sale and the material was so thin that it would be pushing the English language to call it corduroy. Recent reviews mentioned the same thing but I ignored them. Methinks that Sears, as their holding company, is just squeezing them to take poorer and poorer suppliers while still trying to maintain their good time tested reputation, while taking them down the toilet in the meantime.

Men's Regular Plain Front Comfort Waist No Iron Chino Pants - These NO WRINKLE, NO IRON pants are a bad dream. If I were to wear these pants directly out of the dryer without them being ironed, I'd look like a hobo. The "no cuff" hemming job by Lands' End looks like Hellen Keller is their seamstress. Fabric is bunched up and crudely sewn. They apparently no longer have a quality control person or department. Their former quality and concern is long gone. Shame on you, you've taken a grand old name and dumped it in the toilet.

I found a swimsuit I wanted that Lands' End offered online. I ordered it at once. When I got the suit it was DEFECTIVE (One leg opening was much wider than the other)!!! When I went to return this item, I learned I either have to drive all the way to the mall/Sears to return it for free, or I have to pay for shipping MYSELF! For their DEFECTIVE product!!! (through USPS a reduction of $6.95 is made in my refund; through any other method of shipment I'd have to pay for shipping up front!) Think about it. I could return the item to them, they could repackage it, then they could send the product out to YOU! They get to take $6.95 from every customer who goes through this process!!! I WILL NEVER MAKE ANOTHER ONLINE PURCHASE FROM LANDS' END AGAIN. Anything you buy there "could" be defective. Think twice before making any purchases. I wish I had known this earlier. RIDICULOUS!!!

I was a long time Land's End customer. Recently I placed an order. When the package arrived, one of the items was not available. It was an item that was "on the counter." In the past I may have an item in my shopping bag but when I go to complete the purchase it is no longer available. In this instance, the item was in my shopping bag and was part of the completed order. However, I did not receive it. Additionally, I placed my order very early in the morning when items are first online in the "On the Counter" section.

Over the last two years, there has been a significant drop in the quality of their products. I purchased a long, power-down coat. The original retail price was $149. At that price, twill tape should not have been used as edging on sleeve cuffs. Poor construction methods and low quality fabrics are being used on all of their clothes, and we have gone from being regular buyers to maybe one item a year. I’m very disappointed. Better hang onto that guarantee.

I recently visited the Land's End store inside Sears at the Polaris Town Center in Columbus, Ohio. I was planning on buying quite a few winter clothes; a new coat, a long parka, and some dresses for work. However, I left without buying a single item.

I purchased a squall jacket for my husband approximately 3 years ago. Unfortunately, he put it away after 2 wearings due to the zipper splitting. He didn't tell me about it until this year when I took it out and questioned why he wouldn't wear it. I called Lands' End, hoping they would honor a request for a new jacket based on their Guaranteed Period statement on their website as quoted below. I was told by customer service that without proof of purchase price, I would get the last known price, perhaps $5 or whatever it last sold for. They searched their computers and couldn't find a record of my purchase. I asked for an after holiday sale jacket which was similar and with the discount would be reasonable.

Actually - experience below a one star. Placed order on 12/26 - didn't leave them until 12/28 where it sat at UPS for their 5-day holiday. Won't receive for 10 days. Customer service said it's my fault because I didn't select "over night mail" which would have taken 3 days (not exactly overnight!). Customer service could not have been less interested.

Land's End Website on 12/17 began running a sale stating in large type: "Buy before 12/20/11, Free Delivery before Christmas Guaranteed." Also, it stated everything 30% off. We ordered some clothing items but did not receive them by the 24th of December. I checked and found they were not shipped until December 22 and would not arrive until 12/29/11 via UPS. I contacted Land's End on 12/24 and spoke with customer service who informed me that shipment was delayed due to a pair of pants needing an inseam! Pants were standard 36x32 size. They offered a $30 gift card in compensation for the problem. I declined. Prior to 12/17/11, Land's End website stated (if you looked long enough!) that shipping took from 2-5 days to process and that no order was guaranteed by Christmas if placed after 12/15.

The site offered free shipping with minimum purchase. The site also stated shipping 2-5 business days though I'm not sure why there is such a spread.

Twice now, I've received a Land's End catalog, phoned them to place orders and have been told that they are out of the products. The catalogs have arrived in my mailbox within the specified period requested by Land's End. I emailed a complaint to Lands End customer service, and got a canned corporate response about needing to order conservatively. I find this very aggravating and disrespectful to a customer. I feel very much fooled here. If they don't want to account for people who call in once they receive the catalog, then they shouldn't send out the catalog. I sent another email to customer service and have yet to hear from them. So is what they send really a catalog or a ploy to get people to call and perhaps order something else? It's hard to say but if they won't stock items to fulfill orders, then they shouldn't solicit phone calls by sending out catalogs. Actually, I saved money by being royally aggravated by Land's End inventory management and customer service. They are telling me that my time selecting product is not valuable to them.

They treat their temporary part time employees like trash, even though most of these people have worked for them for years and years and years without benefits or a schedule.