Lands' End

Down vest is not down at all, 100% polyester lining, no logo in front, just look like regular jacket, very bad quality also sizing is not correct and much larger than claim to be. If you ship overseas they do not return tax or post expenses, do not recommend. I also like to add photos for proof.

Recently my company purchased business shirts from Lands' End. One of the three wrinkle free shirts was anything but wrinkle free. When I mentioned it to the sympathetic customer service rep, she had no choice but to bill me for the replacement shirt and at some time refund me for the defective one. I dont know any other supplier that will do that. And the shirt was frightfully expensive to begin with. I recommend that you think twice before using this company in the future.

Lands' End has provided quality merchandise across the four seasons: swimsuits, pants, men's pajamas, flannel shirts for men and women, down vests, etc. Easy returns with quick credit card refunds; very amicable phone staff who have gone the extra mile in assistance. Sales are valuable for me to be a dedicated patron. Catalog presentations are precise and helpful. Other companies could benefit by imitating this level of service and quality.

I returned the bad quality jacket at the same day after received it. I called to customer service and explained about problems with this jacket and required to receive credit because I returned it. But, Lands' End send me unwanted package with poor quality jacket again. I contacted with customer service and I received very bad, impolite responses from them. I very disappointed with Lands end. Now, I have responsibility to drive to post office again to send this package second time. It is not my responsibility. I believe customer services at Lands end are incompetent and provide bad customer service to us customers. We pay money to them and agents response to us with angry, resistible responses regarding orders and returns. I want resolve this problem because it very disappointed. I am very good customer and did not deserve bad responses that covered their incompetence.

Be aware that anything you purchase from LE that needs to be returned will be your responsibility. I support the quality of their clothing but not their return policy. I like their clothes but will not be ordering from them in the future. Their shipping rates are expensive and if you have to return the item, you get to pay again. In this day and age of free shipping, it is difficult to compete with that mentality. I felt like I got penalized for returning an item. I even have a $10 anniversary award that will not use due to their return policy.

Lands Ends is a preferred school uniform provider for my son's school. I have seen declining of shipping school uniform in a timely manner. I love Lands End's clothing due to the quality of their products; however, within the last 3 years I have seen declining of the quality of their clothing. Several orders had to be returned due to defect. Furthermore, you can't go by Lands Ends children's sizing chart. Lands End childrens runs a size smaller. I had ordered several sets of pajamas using their chart. I had to return them all for the next size up. When I received the new sets, top and bottom are two different sizes. Again, they will need to be returned. It's such a hassle and frustrating having to always making a return or an exchange due to either a defective products or error on their end.

Great selection, good values, excellent customer service; been a customer for more than 15 years, products are fantastic quality and their exchange or return policies are very flexible. Their catalogs always have the newest and I get them all the time.

Consistent quality in the clothes I have purchased. Good website & quick delivery. Good fit achieved from their measurements guide & sizing. Great for the whole family including fun gift ideas. Great customer service.

The clothes fit well. Any time there has been a problem it was fixed immediately. I had to return something that started to fray and they sent me a new item even though the item was over 2 years old. Great customer service.

Land's End always has quality clothing, durable and classic, with features like quality natural fibers and excellent fit. They often will monogram items as well. They cost more but it's worth it. I seek out Outlets and buy clothing as well as other items that way.

I've been shopping with Land's End for nearly 2 decades. Their regular prices are a good value for the quality of the product and the sale prices are GREAT. I've only returned a clothing item once because some of the stitches had begun to unravel after a month or so, I received a replacement without hesitation with free shipping both ways. You can't ask for better service than that. Especially for clothing.

I like a lot of their styles and when shopping their sales, I do find their quality in line with their pricing. However, I get annoyed with their sizing. At about 5'4" and approx. 138 lbs I wear semi fitted clothes so I don't look baggy being short. However, I am female and therefore do have breast I need to 'stick' somewhere. Their tops run small in the chest and long in length, so by the time I buy the size that fits me in the chest, the waist is baggy plus the item gets real long. When using petite sizes it gets even smaller in the chest and wider in the waist. This is the typical "Kohl's" or "JCPenney" type of sizing. I wished Land's End would move away from that or at least give some other options. Better yet, list the exact measurements in cm or inches. Amazon and Ebay sellers have done it for a very long time!!

Land's End continues, across the decades of its existence, to provide a proper amount of variety for someone who only shops bi-seasonally perhaps once every three years. I wear my clothes regularly and wash them normally. I do not have many one-occasion items nor many dry-clean pieces. Land's End lets me scale my wardrobe up or down without resorting to idiosyncratic and distracting clothes items. Land's End slots into the "upper middle-class" of clothing: not quite luxury, but definitely a step above Gap. I equate it with Patagonia. You pay more, but you get quality. The high-ish upfront cost pays for itself if one wears the clothes until noticeably worn. Fashionistas will not re-coup the cost.

WE received a lot of shirts from this company during my working days, shirts for show wear, other regular work days lasted a long time. Kept their shape well, best of quality material. All shirts were color fast. Never had to worry if you washed a colored shirt with a white shirt. Would buy again if these would be a available in Canada now.

I order slippers every year from Lands' End for gifts. I get them personalized. They always had boxes for their shoes and slippers. They no longer give a box for their shoes and slippers! They are shipped with just torn tissue paper! So you cannot give as a gift!! So when I called their customer service department about this, they stated they now charge $7 for shoe and slipper boxes?!!? Horrible. I have spent over $3,000 in 2019 alone with Lands' End. Will never buy another thing.

My experience with Lands' End has always been good. They guarantee their clothing and that’s what I like so much about this Company. If you have a problem with any of there merchandise, Lands' End will stand behind it.

Products are well made. They are also very functional. However, items are pricey when compared to other retailers. Yet REI carries items that are difficult to find elsewhere. Customer service is great.

I really love their selection of women's clothes. I especially like that they offer you so many different styles. And, along with that, they also, come in many different color choices. I've also found that their clothes are very true to their size.

Good product and prices. Be awesome if had even bigger varietal selection. Women’s products. Plus sizes. Thank you. Would order again.

Easy buy online, return in store plan. Quality. Well made clothing, accurately sized clothing and shoes. Reasonable prices and very knowledgeable sales people in the store when you ask for him. Store is always neat and well organized.

Good quality custom hemming. Usually have good sales which makes product more affordable. Some products description of color is a little off but they have a good return policy. Shipping is fast but expensive.

They have quality merchandise at a reasonable cost. Often they have free shipping and customer service is excellent. Size of last order was a lot larger than anticipated even though size guide available.

Lands End has great quality merchandise for a very reasonable price. They usually have a variety of colors and/or patterns to choose from. I recently ordered an outdoor set that included a scarf, ear muffs, hat, headband and gloves. I was very excited to get everything I needed for the cold winter ahead for such a great price. The scarf is long enough to wrap around my face on those really windy days when the cold bites your face as you walk. The good quality of the headband and gloves are very warm and the ear muffs are perfect for days when it's cold but you don't want to mess up your hair.

Generally priced slightly higher than similar items in dept. stores, but quality is always excellent. Company also stands by its products. I also like being able to order online or from catalog as I live in rural area

Always the best customer service. Rarely had any issues, but the couple of times I did it was handled quickly and professionally. Very high quality clothing with a decent selection of colors and styles.

Quality clothing perfect fit, and function. The material is also quality and the product does what it is made to do with many styles to choose from. The Company as a whole is very professional with prompt delivery.

Lands End is my go to for classic and quality clothing. The prices can be high but they often have sales that will significantly lower the cost. Lands End does color changes by season and stocks basics like T Shirts year round.

They are a really good buy. They last well. I love the fabrics. They are extremely comfortable. They also wash well, so they always look good. The styles suit my style and any function I attend.

I have purchased clothing from Lands End for 20 years. Their quality is superb, their sizes are true to the advertising, their customer service is excellent and their return policy is outstanding. I had occasion to return a bathing suit on one occasion, and that was accomplished with no hassle. Would heartily recommend.

Lands End sales are frequent, and the prices are good then. I like their outdoor jackets/coats, scarves, shorts, pants; they have pants that have the classic waistline (can't wear midway ones); wish they had lined jeans/pants.

Had to shop here due to the school changing uniforms to this website. Of the worst websites ever. The cloth for the uniforms is subpar and last three orders have always been delayed in processing and shipping. Give yourself a month to receive anything from them. Very poor.

Useful online retailer with a wide range of clothes and styles. Unfortunately there are so many of these clothing online retailers that the competition for them is immense and growing fast. With Amazon included amongst the competition is is going to be extremely for Lands End to sustain its market position and will have to attempt more of a differentiation not only in clothing design or ways of trading onLine.

Lands' End is a good old fashioned company! Online shopping is easy and efficient and if you need help, their representatives are courteous and happy to help. All merchandise has fit exactly as expected. Prompt shipping and returns are accepted and easy!!! Love them!

I generally appreciate shopping on Lands' End, but the person I spoke to on the phone to resolve an issue with a shipment not arriving was rude and condescending to me when I mentioned that the shipment did not arrive at the correct location. I think the quality of customer service has decreased over time as they become more focused on profits.

Purchasing process was great! It's the shipping department that am upset with. I purchased the express next day delivery. I talked to a Land's End representative on Friday 8/16/19 and was told that I should have it on Saturday which I paid for. Saturday came around and I received a email stating that I would get my shipment Monday the 19th which that's the day school starts. UPS said that the company did not indicate Saturday delivery since it was shipped on a Friday. I needed to call them and try to get a refund for next day delivery fee. I'm really upset!

I returned a package using their return label and box. The package never made it to them, it was lost or damaged in transit, as the tracking number was stuck for many months on the same status. I was able to reach out to USPS, and the postmaster himself called them personally to state that the package was lost. I called Lands' End and the customer service agent treated me like a criminal, stating she didn't know anything about a call (she didn't bother to put me on hold to check), and she said packages don't really get lost like this. She continued the entire call with attitude, saying she can't verify what was in the box, and I told her why would I lie about a few pieces of clothing?

As I was submitting my order I noticed at the last minute, as I was pressing the button to approve the order, the shipping changed from regular to expedited. I chatted with the agent and she changed it back, but I wonder how many times does this happen to other people and is this intentional?

I never received my products (pair of shoes and a dress). When I call customer service they told me that is not their problem, that I should fight it with my credit card company. Unbelievable. NEVER EVER will buy again from this company.

Land's End brags about their customer service but I have been waiting weeks for my exchange. They claim they will let you know when they have received your returned items but they don't. When contacted they tell you that it takes 2 to 3 weeks to get a return in their system. In the meantime they have recharged me for the two items I returned. I didn't even know they had received them! I don't know what is going on there but their system is NOT good and it shouldn't take 3 weeks to process an exchange when they somehow manage to get new orders out in one day. Buyer beware!

Coat made in Taiwan or Vietnam. Bought coat in Feb 2019. Expected delivery May 1 2019. It came months early. Lands’ End apparently outsourced this pc of garbage winter coat! The fake fur 1/4 inches long looks like rats ate it! Terrible terrible customer service! They will be out of business within 2 years.

So pleasant, professional and effective. From the voice on the phone system to the ladies you talk to, they make you feel and DO get taken care of. How one treats you AFTER the sale (even years) is the sign of a good company. If there were more than 5 stars to give, they would get it.

I ordered a Paisley canvas bag on March 2nd. I called the Lands' End customer service to change the Font on the writing of my name on the bag so the lady changed it. But when the bag came I did not like the color I picked so I called again and asked if they could re-do the bag. "Yes," the lady said. "Send it back and we will re-do it." So I sent it back and I wasn't seeing the bag yet and I called them twice to verify that I was getting the Paisley bag and I never got such a runaround with communication between all the customer service people.

"The customer is always a criminal." I think that must be their motto. I purchased a coat online and it was too big. I could have 100+ pounds on me and still fit in it. When I took it into the store to return Mary ** was rude about me returning it. She was not pleasant at all. It was as if she was skeptical of why I was returning it. I had an older item with a broken zipper to exchange/return/repair whatever and again Mary ** treated me like a criminal. "I can't even tell this is a Land's End item. I don't see tags." She actually said that. Well, she looked harder and found the tag on the item. Then was like, "You'll probably get $5, this is old." So I quoted the guarantee they have, the whole, return forever thing. And she gives me a weird look and just says, "Depreciation. You know what that means?" As if I'm some kind of idiot or dummy.

I have ordered Lands End clothing for 5 years. Dress code at work is business. I started out trying a dress shirt and now I'm in Lands End head to toe every day. Here's my review: Dress shirts: Supima and Optima with the only difference being material thickness, i.e., fall/winter vs spring/summer. Fit true to size. Great patterns. Solid buttons. Long enough to tuck in and stay tucked. No iron. Always looks sharp. LOVE them. I've tried Dillards Gold Label and they just don't compare in quality.

Purchased a Lands' End Winter squall jacket in late Dec 2018. Washed it once as recommended on hangtag in garment. Navy blue fleece lining color bled all over outer red shell. Defective quality. Called Lands' End and was told they would replace item, but they would have to charge for item until I returned defective item. I was told I would receive a return credit for the total charged amount back to the original card that I used for the replacement. I returned the item the same day I received my replacement.

I bought a down jacket from Lands' End. I washed it one time and all of the filling has moved to one end of the stitching. I have balls of stuffing/lumpy coat. I have rewashed it per their direction. I have used tennis balls in the dryer per their direction and it's the same, if not worse. They let me know that I can send it back to them... and get a replacement. But in a MN winter... you cannot be without a coat... And besides that, I cannot even get the same coat, as it is out of stock.

Lands' End refuses to evenly exchange product after 90 day period. We ordered an expensive Kids classmate backpack large for our son, believing the quality of Lands' End products would stand the test of time and be worth the extra money. The zipper to the main compartment stopped working after 4 months and they refused to exchange product, in spite of their misleading guarantees. If you think Lands' End will stand behind their products, think again!

Lands' End ships their stuff via UPS Surepost. It's slower than a lame three-legged mule! On routes where UPS Ground Service takes 2-3 days, the Surepost take over a week. It may be cheaper for Lands' End, but it's a huge inconvenience for customers.

I had paper gift certificates that were given to me by my mom before she passed away. Per their website they still honor them. I called and asked to have the gift certificates verified. Was told they were still good and could be used. I placed my order and was told that my order would be delayed by one day. I waited and my order was not delivered. I called back to see what the hold up was since they issued a gift card for one of the certificates. I was then told that they WOULD NOT HONOR THE CERTIFICATES. So the order I placed for Christmas is now ruined and I have no gifts. No one will help because the legal department is saying I can't use them, even though nothing about the money being sent back is on their website NOR was it mentioned when I called to use them. I was told the money was there and they were good to use. Will never order from them again.

I have bought products from Lands' End in the past and always found them to be high quality. I called Lands' End and asked about the sizing of this item before I ordered it online. I was told it was true to size. I am somewhere between Medium and Large. This jacket is huge. I am swimming it. I could literally put at least one pillow in the front and still zip it (Yes. I tried it!). It also is paper-thin without much insulation. I wore it outside on a 45 degree day and was a little chilly. It is supposed to be rated for Zero degrees.

I qualified for their "free shipping" on a recent order that was shipped UPS Surepost. The pkg sat in Wisconsin for a week and only after the target delivery date had passed did UPS reassign another date - a week later! The pkg had not moved out of Wisconsin the entire week! I called customer service and the rep seemed surprised that it had happened and said she would pass the info on... I was stupid enough to place another order thinking this mishap was just an anomaly... Well, you guessed it...same thing again.

I cannot get my money that was supposed to be refunded after repeated calls to LE so now I have my bank credit card working to help me. Going into the 2nd month at this point. Total comes to almost 200.00 dollars for 2 separate returns. I would like to find some dept with more information besides customer service to help me. I need my money.

I had ordered a crew neck pullover. They never had a intention to ship this item as I was given multiple dates, even the promise of sending it UPS next day air when I call for the fourth time to complain. The order was placed on 10/05. The package never arrived and they even included a bogus UPS shipping number.

One of the reasons I started shopping at Lands' End was the guarantee. I have 3 boys and I know they can be rough on things. The products themselves are amazing! Unfortunately, they didn't hold up - the backpack I would say was normal. The jackets, we only had for about 6 months. The ribbing at the sleeves and collar was coming off. I went through the process to exchange the items - well I thought I would be exchanging. I was not happy that #1 I had to return my things and then wait to get a credit to then buy something and then wait again to have it shipped. These are kids items that they use every day. I think that process could be streamlined into something like online credit.

I have been a Lands' End shopper for about 30 years. I am not a whiner... I am here to praise Lands' End, not to bury it. They sell amazing Family Clothing, Luggage, Linens, and Tabletop / Home Furnishings. Most of the stuff is a great value... Some of the stuff Sears made them sell is bad, but it's disappearing, along with Sears stores. LE is a Midwestern retail outfit that started out selling sailing clothes in Chicago, and kicked butt with its Prep style, thoughtful design, durable fabrics, Wisconsin customer service and "Guaranteed Period" policy. It all led to Multi-Billion dollar success.

However, they got a delayed, because of their own fault/procedures/systems and I did not received the uniform on time. I had to send my daughter on her first day of school without a uniform because of Lands' End fault. When I contact them, their only solution was to offer me a $15 GIFT CARD!!! I even had to get to a point to NEGOTIATE with them, when clearly it was not my fault, and begged them for a refund of my order, not even a full refund, but a 70% refund at least... their answer was that they were only able to offer me A $15 GIFT CARD!!!

I placed an order in store for an upcoming vacation. Unfortunately when the package arrived, one item was the incorrect size. However, I called Land’s End, and my experience could not have been more pleasant. The lady who helped me informed me that she would immediately put my new/correctly sized item in that mail and would express ship so that it would arrive in time for our vacation. I was provided a label and shipping package to return the incorrect item! Thanks so much for making this right!

I ordered a dress from Lands' End and after waiting 2 months for it to arrived, it didn't fit properly. I attempted to return it only to discover that my local Sears store had closed during that 2 month period of time. Now I have to pay to have it shipped back because there is nowhere local (nearest store 45 minutes away) to return it. When I called, the customer service person basically said, "Too bad!" Lands' End has lost a loyal customer!

Lands' End carries good quality everyday staples. I especially like their "like sweats only better" pants which are polished but feel like pajamas. I also like free shipping and free returns to Sears.

We got the menus quick and then watched the bartender stand around and chat with her friends while we waited. I had to approach an employee to actually get our server to come out of the back room. We will never return this overpriced hole.

My dealings with Lands' End are beyond a farce. Lands' End closed down their Australian returns centre. I sent my return back to the US, by which time it was longer than 6 months after purchase and they no longer had my credit card details, they said. First lie. I'd bought an item from them only two months earlier, so they certainly do have my details. They wanted me to call during business hours - which with the time difference is 11 pm to 8 am our time. I tried when I woke up at 6 am (3 pm US time). Line very busy and I had to go to work. I emailed them my details.

It took over a week to get to the bottom of what happened to my gift card. People in customer service who assured me that they would call me back never did. I had to place multiple over MANY days to get to the bottom of the problem. It turns out my gift card was stolen from my server. I do not recommend anyone purchase email gift cards from Lands' End because there is no recourse if the card is stolen except to file a complaint with the FTC and the State Attorney General's office.

Lands' End has the worst website. Quantities are not updated. I purchased a pair of jeans that stated they were in stock. Paid for my jeans and got a phone call an hour later stating that the jeans I ordered were out of stock. As of 8:57 AM on 11/27/2017, most of the women's coats are also out of stock. Even though the page states the color and size you picked out states the coat is IN-STOCK. Click on ADD TO BAG and a stupid message pops up stating "sorry we're out of stock." Never again will I place an order. Oh wait! It's impossible to place an order, because Lands' End is sold out of everything.

They used to make their clothing in the US because my mother was a quality control inspector who checked the garments to make sure that stripes and checks lined up, and that the material looked ok. Back then I could rationalize spending more money to get quality goods. Now most of the stuff is made overseas so WHY is it so overpriced? Also when they do have a sale, things gets sold out (or I suspect that they are holding inventory back so they can hike the price back up). I have a coupon for 60% off and had gotten 40% off so I asked if I could use the one for 60 instead - NOPE. They want every little dollar they get.

While they do not have a wide range of products, the quality and durability is superb. They have frequent sales and have incentives. Shipping is quick and service excellent.

I placed an order on the 15 of August for $208. I was browsing through my mobile banking and it turns out that they took off $89 on the 17 of August. I never place any additional orders. So I contact my bank and let them know that there was a purchase from this store that was not me. They told me the website got hacked or that one of the employees took my information down. I was livid at this point.

My husband has purchased many products from Lands' End over the years, however this will probably be his last order if I have anything to say about it. The last shirt he purchased was about $60... a short sleeved plaid. The plaid on the side seam was 2" off and VERY obvious because it was a large plaid. The sleeves were not the same matching the plaid and even the buttoned front was off about a half an inch... very obvious! I would have flunked sewing in home economics in high school if I had done that bad of a job. Guess what??? Made in China... DUH!!!

In the past, I looked to Lands' End as one of the "go to" places for quality staple-type clothing. I had been wondering why both quality and customer service seemed to be gradually tanking over the past decade... In a recent Sale purchase, when I asked why I didn't receive the advertised sale price, I was told "their sale start times vary - sorry." What a way to keep your customers!!! Sears purchased Lands' End in 2002, they did the name and product great harm. Oh well... that's capitalism. It's got LLBean "dancin' in the streets" but I do wish LLB could do some work on their "back woods styling" issues. Give us something stylish enough to dance in the streets in LLB!!

Long time customer. Just went through a lengthy order. Asked for delivery within a one week window. Not worried about paying extra delivery charge if needed. Didn't fit into their schedule and "policy" prevents " holding" the items. I suggested holding the order to satisfy their rules. They just said "no". I am somewhat mad but more questioning how they can profess to be customer friendly. I did request removal from mailing lists as I have no intention of buying from them again.

I ordered a swimsuit two weeks ago. It never came. Then I received an email from the post office saying there was an incorrect address. I called Land's End on a Sunday stating the problem. She said to go pick up my package across town at a post office in a diff. zip code. I went there, they had shipped it back to Land's End. I called them again. They stated that I should be more careful because I had entered the wrong address. I did no such thing. They told me to check my computer and correct my address for future purchases. There was nothing wrong with my computer, and I told her there would be no further problem because I will never order from Land's End again. I order from about 12 different catalogs, and I certainly know my own address. I was surprised by the rudeness of this company, especially when their phone greeting expresses how friendly they are. I will encourage others not to waste their time on them.

I bought 5 pairs of socks ($57.61) and shipped them to a rented vacation apartment where I was going to be for 1 week. I started tracking the package because I was leaving for a trip and had to take those socks as a present for my niece. Package was late for 3 days because according to them there was a fire at the USPS facility (now that I read all this complaints about Land's End shipping and delivery dates, I assume the fire was not true).

I ordered a Squall park in black xs and a Squall hooded jacket in red xs on the 21st of January. I paid for expedited shipping so that it would come in time for my trip to Vancouver, Canada. I expected my package to arrive by Tuesday or Wednesday, so when it did not show up I called their contact number. The woman told me that my order never went through because they tried to charge my card four times and it didn't work. They had four days to email me or call me and let me know that the order did not go through and that I needed to use a different credit card, and yet I received no notifications. I did not even find out until I notified them that the card didn't go through! That is terrible customer service. I shouldn't even have been able to complete an order on the site if my credit card didn't work. I am now SOL and am flying to a cold country tomorrow because they failed to inform me of any of this and instead ignored my order.

I placed an order on December 6, 2016 for my daughter school uniforms. I was told that if I used my VISA card I would get a free 2 day expedited shipping. In my order I had 2 polo T-shirts, 2 dresses, and a pair of pants. Prior to this order I place a similar order and I was sent out items that did not need a logo first, then the rest of my order came in (items that had a logo). On this particular order none of my order was shipped out to me "expedited" like they said or by the 3-5 days they stated for logo prints.

Here's the review that I tried to post twice. As of today, 12/1/16 it wasn't posted, however others later than mine were. I can't trust them. "Item #474987AFX Smells Like Gas, Made in China. I'm waiting for an MSDS from Allied Feather and Down, the company that supplies the hyper dry down. Not sure if it's the down or the fabric that smells like gas. The label says it has no PFOA or PTFE, but I'm wondering if what they are using to waterproof the down is worse. If I don't get an MSDS, I will return it. Aside from the gas smell, the coat is ok. Easy to pack, light weight, nice length, not too many pockets and reasonably warm for what it is. I have not tested the water repellency since it may go back. Unless it has some chemical known to be highly carcinogenic, it will probably end up in a SHTF bag I plan to put together. This seems like a nice coat for an emergency bag, not so sure if I would wear it on a daily basis without a SHTF scenario because of the chemical smell. With the 50% off coupon, it's an ok value. I don't think it's worth $170 though, especially since it's made in China."

Yeah, so I paid extra money to get my son's uniforms delivered on time and when they didn't arrive in the mail, I called up Customer Service to find out where my order was. My paid printed order specifically states to please allow 1-2 business days from when order was processed (1-2 days), so ok I waited patiently. I called them the day it was due to arrive and when a customer rep answered and then suddenly transferred my call to her Manager without my knowledge. I was a bit taken aback but gave him my order # nonetheless, only to find out that my ordered items never left the warehouse as of yet and manager says I can expect to receive them in about 7-10 days. Told him it was not acceptable, given that I paid for expedited delivery so should be 4 days at most and were past that!

Do not waste your time or money. How do you advertise being great at customer service just to be the opposite? Seems like this call center is full of bitter, old, mean hogs that have no real remorse for customers and no real ability to provide good customer service. They will get your order wrong and then act dry and nonchalant when you call in for resolution. If you want your card charge 3 times just to be running around returning merchandise or waiting forever to get it then good luck shopping with Land's End.

Land's End likes to claim that it is dedicated to customer service. Based on my latest interaction with them, I think that's just false advertising. I returned a box of clothing because I cannot wear Land's End items after the company's complete betrayal of women when it decided to bow to political and religious pressure and remove Gloria Steinem's interview from their website. I will not patronize a company that involves itself in discriminatory politics.

I was a Land's End customer for more than 20 years, and have purchased numerous swim wear items over the years. I ordered and began wearing a new swimsuit in mid-Jan 2016, and was dismayed when the fabric across the backside began to disintegrate in late Feb. I ordered a replacement on March 3, only to have the same thing happen again after less than four weeks of use. This time the fabric began disintegrating not just across the backside, but along both side seams as well.

It used to be that when I needed new clothes, I'd just go into about 3 different local stores in malls and purchase what I needed. Then, from about 2010 to 2013, I began to notice that the quality in all 3 stores had significantly declined to a point where I just refused to pay good money for such low quality items anymore. I really didn't know what I was going to do because I just couldn't seem to find any place that sold good quality clothing anymore. I was looking for clothing online to purchase as gifts and I came across Land's End website. I bought some things and had them sent to the recipients. They liked the gifts, so I thought I would order from Land's End and see whether I'd like their clothing too. That was 3 years ago and I haven't looked back. I purchase all my clothing from Land's End now. I've never had to return anything for any reason.

I received a letter 3 days ago from Land's End after returning back from my vacation that they shipped a product to me and I did not pay. Order number **. I called them this morning and was told that the credit card holder whom it was used to make the purchase actually made a fraud claim against the company saying that he/she never ordered it and does not know the shipping address. They then charged the products against me and said that my name is already in collection. Prior to calling them, I had no ideas what Land's End is until the representative explained to me that it is an online fashion shopping website.

This is my first experience with Land's End and it has been by far the worst ever. I ordered my son's uniforms a week ago. Called today and they said it will take another 3 or 4 days before it even ships, keep in mind school started a week ago so my son has to spend another week without a uniform. Customer service is BUST and between what they give you and what the website says nothing is consistent. When I placed the order, the website says 3-5 business days, but when you call customer service, they say 3-10 business, totally false advertising on the time frame.

Clothing material is very THIN, why is that? I have purchase your product for years and in the last 5 years, it seem like it is paper anymore. My question is WHY.

I grew up wearing Land's End clothes in the 1980s. I started shopping there again when my kid was born in 2006. Over the past 5 years, the quality and design of the clothes has plummeted, and their once very flexible return policy has become rigid. There was a time, around 2009, when they had gorgeous, sturdy mix-and-match girls' outfits (the "Knit Kit" -- plaid twirl skirts, matching long-sleeved tees with coordinating graphics, and patterned tights. So cute!) Now the stuff looks like a dorky version of Target and doesn't last. I don't know what Sears is doing, but I think they have ruined a company with a long-term, sterling reputation.

When buying online it is possible to find that item does not fit or it does not look as nice as it was on the screen. I tried to return two blouses and this proved impossible. As these items came from Borderfree I had to pay duty, so relatively reasonable price does not seem to be that reasonable after all. To return I had to post it back to USA address and after 10 days parcel returned.

My favorite online clothing store! I have shopped online from Land's End for a decade, and I rarely have problems. If anything does not fit, I return the item to my local Sears and obtain a refund - no questions asked. At 6 ft tall, their women's clothing fits me, especially their tall size women's items and their shoes. 90 percent of my clothing and about half of my children's clothing comes from Land's End.

I recently purchased a winter coat online at Lands End, I have had many lovely Items from them but have never bought on line, and now will neither buy online or instore. They advertised the backorder date for the 14th of November, I purchased it on the 11th willing to wait until then to have it in the color I liked, then on the 14th it got back ordered to the 28th, so I contacted customer service and the rep assured me I would have it shortly after and that it could actually come earlier than the new expected date. I declined at that point to change to the next color choice because I was under the impression it wouldn't be long and I loved the color. I told them that the wrong back order date was still on the website on the item's description page so anyone purchasing would be under the same assumption that I was.

I own several Land's End items and never had any issues with any of them. I got out my squall gloves and noticed a ripped seam on one of them. Land's End return policy states "if you're not satisfied with any item, simply return it to us at any time for an exchange or refund of it's purchase price." They would not exchange the gloves because this years squall gloves have different product number, they did offer a refund of 25% of what I paid (lowest price sold for). I do not believe they stand behind their products and I will never buy from them again. The return policy at best is very misleading and at worst a bold lie.

I am returning two sweaters and a pair of snow boots with a zipper on the side. I have noticed quality in fabric content slipping to the point that this return ends my very long term, happy relationship I had with land's end. Their catalog states imported (not the country it is from). This last order was China. Not my desire to wear something made in China. I will only shop from companies where Made in America means something. Goodbye, Land's End!

Every item I would purchase was not carried in plus. I have come to rely on the fabulous consistency of having so many great choices in all colors and always equally in plus sizes. This catalog did not have any plus options for all of the choices I hoped for. I really hope this is not the direction Land's End is going. I have come to count on all the choice in my size, and colors! Please work on providing plus women with all of the great clothes and colors everyone else gets to choose, or frankly I will search out companies that do. Thank you for your consideration.

I placed an order with Lands' End and it happened to be free shipping, which I really did care about, but I figured why not. Well come to find out every time you get free shipping it comes through the US Post Office and we all know how reliable they are. SO BEWARE IF YOU DON'T PAY THE UPCHARGE OF $5.00. It will take well over a week to get your order! So it isn't really free shipping - it is JUST PAY $5.00.

This company doesn't even deserve one star. I feel like any five star reviews are either fake or paid for by the company. I'm a first time customer and I feel like I've been cheated. Their customer service is horrendous. I called them twice to try to exchange. One lady told me I have to pay for shipping on the exchange despite the fact that the website says reorders are free. She also gave me a very snooty attitude with no apologies. I called a second time a week later and this lady gave me an even bigger attitude, but she at least apologized when I pointed out how she was complaining about my aggravation. I'm sorry. I thought you were working for the customer - not the other way around. I have a recording of that conversation. I'm debating on posting it everywhere. They have definitely lost me forever as a customer. That's too bad because I expected more from them with my first order.

Poor customer service experience. Shipping is slower than expected even when paying extra. If the cust service team is any indication of how much this company cares for its product & customers, then it clearly won't mind losing this buyer.

Placed an order on 12/23 and paid extra money for two day shipping anticipating my order would be processed on 12/24 and arrive on 12/27. Found out my order was not processed until 12/26 since Lands End (I assume their warehouse) was closed on 12/24 for the holidays. Now my package will not arrive until Monday, when I will just turn around, return all items ordered because I needed it Friday for a ski trip. Items will be outgrown by next year and won't be used this year except for this trip. Extremely disappointed that the closure was not disclosed anywhere on the website or that the delay in processing my order was not noted prior to my final purchase on-line. In today's digital age, and during a major retail shopping period, I would have anticipated better notification.

I've given up on the turtle necks. The new ones have huge sagging necks. Fabric not the same and no more 40/60 cotton poly. I've just about given up on Lands' End but one of my daughters wanted a couple of fleece lightweight jackets. I went to Sear's Lands' End (so if they weren't the right size she could return them easily). I couldn't believe the price and the thin fabric. I went directly across the aisle in Sears and bought much better jackets and vests for a third of the price of the Lands' End. Go figure. I really am so disappointed with Lands' End, it is like the end of an era.

I ordered a shirt several years ago and it was excellent in every respect. I recently ordered a couple more on sale and the material was so thin that it would be pushing the English language to call it corduroy. Recent reviews mentioned the same thing but I ignored them. Methinks that Sears, as their holding company, is just squeezing them to take poorer and poorer suppliers while still trying to maintain their good time tested reputation, while taking them down the toilet in the meantime.

Men's Regular Plain Front Comfort Waist No Iron Chino Pants - These NO WRINKLE, NO IRON pants are a bad dream. If I were to wear these pants directly out of the dryer without them being ironed, I'd look like a hobo. The "no cuff" hemming job by Lands' End looks like Hellen Keller is their seamstress. Fabric is bunched up and crudely sewn. They apparently no longer have a quality control person or department. Their former quality and concern is long gone. Shame on you, you've taken a grand old name and dumped it in the toilet.

I found a swimsuit I wanted that Lands' End offered online. I ordered it at once. When I got the suit it was DEFECTIVE (One leg opening was much wider than the other)!!! When I went to return this item, I learned I either have to drive all the way to the mall/Sears to return it for free, or I have to pay for shipping MYSELF! For their DEFECTIVE product!!! (through USPS a reduction of $6.95 is made in my refund; through any other method of shipment I'd have to pay for shipping up front!) Think about it. I could return the item to them, they could repackage it, then they could send the product out to YOU! They get to take $6.95 from every customer who goes through this process!!! I WILL NEVER MAKE ANOTHER ONLINE PURCHASE FROM LANDS' END AGAIN. Anything you buy there "could" be defective. Think twice before making any purchases. I wish I had known this earlier. RIDICULOUS!!!

I was a long time Land's End customer. Recently I placed an order. When the package arrived, one of the items was not available. It was an item that was "on the counter." In the past I may have an item in my shopping bag but when I go to complete the purchase it is no longer available. In this instance, the item was in my shopping bag and was part of the completed order. However, I did not receive it. Additionally, I placed my order very early in the morning when items are first online in the "On the Counter" section.

Over the last two years, there has been a significant drop in the quality of their products. I purchased a long, power-down coat. The original retail price was $149. At that price, twill tape should not have been used as edging on sleeve cuffs. Poor construction methods and low quality fabrics are being used on all of their clothes, and we have gone from being regular buyers to maybe one item a year. I’m very disappointed. Better hang onto that guarantee.

I recently visited the Land's End store inside Sears at the Polaris Town Center in Columbus, Ohio. I was planning on buying quite a few winter clothes; a new coat, a long parka, and some dresses for work. However, I left without buying a single item.

I purchased a squall jacket for my husband approximately 3 years ago. Unfortunately, he put it away after 2 wearings due to the zipper splitting. He didn't tell me about it until this year when I took it out and questioned why he wouldn't wear it. I called Lands' End, hoping they would honor a request for a new jacket based on their Guaranteed Period statement on their website as quoted below. I was told by customer service that without proof of purchase price, I would get the last known price, perhaps $5 or whatever it last sold for. They searched their computers and couldn't find a record of my purchase. I asked for an after holiday sale jacket which was similar and with the discount would be reasonable.

Actually - experience below a one star. Placed order on 12/26 - didn't leave them until 12/28 where it sat at UPS for their 5-day holiday. Won't receive for 10 days. Customer service said it's my fault because I didn't select "over night mail" which would have taken 3 days (not exactly overnight!). Customer service could not have been less interested.

Land's End Website on 12/17 began running a sale stating in large type: "Buy before 12/20/11, Free Delivery before Christmas Guaranteed." Also, it stated everything 30% off. We ordered some clothing items but did not receive them by the 24th of December. I checked and found they were not shipped until December 22 and would not arrive until 12/29/11 via UPS. I contacted Land's End on 12/24 and spoke with customer service who informed me that shipment was delayed due to a pair of pants needing an inseam! Pants were standard 36x32 size. They offered a $30 gift card in compensation for the problem. I declined. Prior to 12/17/11, Land's End website stated (if you looked long enough!) that shipping took from 2-5 days to process and that no order was guaranteed by Christmas if placed after 12/15.

The site offered free shipping with minimum purchase. The site also stated shipping 2-5 business days though I'm not sure why there is such a spread.

Twice now, I've received a Land's End catalog, phoned them to place orders and have been told that they are out of the products. The catalogs have arrived in my mailbox within the specified period requested by Land's End. I emailed a complaint to Lands End customer service, and got a canned corporate response about needing to order conservatively. I find this very aggravating and disrespectful to a customer. I feel very much fooled here. If they don't want to account for people who call in once they receive the catalog, then they shouldn't send out the catalog. I sent another email to customer service and have yet to hear from them. So is what they send really a catalog or a ploy to get people to call and perhaps order something else? It's hard to say but if they won't stock items to fulfill orders, then they shouldn't solicit phone calls by sending out catalogs. Actually, I saved money by being royally aggravated by Land's End inventory management and customer service. They are telling me that my time selecting product is not valuable to them.

They treat their temporary part time employees like trash, even though most of these people have worked for them for years and years and years without benefits or a schedule.