Kay Jewelers Reviews

Let me start by saying that I've never dealt with a jewelry store that cares so much about their customers. I dealt with a pleasant worker named Ashley **!! Oh my God she was incredible. She helped me over the phone find my wife the perfect ring for her birthday!! I didn't stress over anything at all. Ashley made everything so smooth! I was amazed how she worked with sent me pics of rings and helped me according to my budget! I was so happy I told all my brothers and my sons lets get together and go to Kay Jewelers in Sanford NC! Ashley I hope you are there when I bring the crew with me! I promise I'll never shop at another jewelry store ever again!! I'm so happy with what I got and how I was treated!! Thank you Kay Jewelers and most thank you to Ashley ** for her incredible help of me making my dreams come true for my wife!!!! GIVE THAT WOMAN A RAISE FOR REAL!!!

I've been trying to talk to a human to complement an AWESOME experience that I had at their North Dartmouth location. The Associate named: Katie was Great. She Was very Personable, Knowledgeable, and Professional. She and the other associates acknowledged me before I even entered the store. Katie bent over backwards to get me the best price possible for the Movado watch that I Gladly purchased. I took my business there after dealing with a Rude experience at one of Kay's competitors who is also in the same mall. I am Very happy with my purchase and the way that I was treated. Not like a credit card but, like a person. I'd give Katie a 100 star review. Thank you Very much to Katie who I would Totally Recommend. More stores should learn from this. A simple "HELLO" goes a LONG way.

I was looking for a unique birthday gift for my daughter who became a first time mom. I found it online so I came to the Round Rock outlet store hoping to see and feel this jewelry as I like to do before I buy. The manager Lorena was great in helping me to find out if this was what I was looking for. Also to show me the size and look of item since it was not in stock. With her expertise, patience and charm I was able to make the right decision. I would recommend her for your jewelry purchases!

From the very beginning, Tammy and her team at Kay Jewelers in Pineville, NC created a warm, welcoming, and professional environment. Every step of the customization process was handled with remarkable care, attention to detail, and expertise. We deeply appreciated the time and patience Tammy showed in guiding us through design options, thoughtfully answering our questions, and ensuring that the finished ring beautifully reflected our vision. Not only did the team deliver a finished product that exceeded my expectations, but they also completed it ahead of schedule—adding an extra layer of joy and relief to such an important occasion.

I had recently broke my chain for my open heart necklace that is over 20 years old almost and was heart broken, I went to the Kay in Bridgewater and had a wonderful experience! The assistant manager Chris ** greeted me with a smile and asked all the right questions, And was able to help me find a chain that would work better with my necklace and able to send my original chain out for repair. Chris showed me options that would help make my charm stand out. I love my experience and will definitely be back! Thank you Chris!!

Bought a ring for my wife it in okay for a month then it broke. My wife has cancer and so I took it Cape Girardeau MO Kay jewelry to have it fix, okay it be about a month. If they can't fix it they will send a new one. Got a call, it can't be fix. It be 6 to 8 weeks and we have another. There was no order made to receive another ring then I told them that I will get a lawyer. I have no ring, just a high dollar payment. Then they said, "It be here today or tomorrow, we will call you." Still no answer.

My daughter went to Kay in Canton, OH, for an engagement ring, and the staff was rude to the extent that she, and her fiance, left and bought the tinder elsewhere. My wife and I have been Kay Jewelers customers for a few decades and were surprised by her experience. Today, we went to pick up a recent order and we were not acknowledged when we walked in the Wooster, OH store... We waited half an hour for service, then walked out, still no acknowledgement. We previously had excellent service at this store, but after this transaction, along with our daughter's recent experience, we're done with Kay Jewelers.

I ordered a engagement ring on sale in mid February and had it shipped in since no one had it local. After 3 weeks I got a email from UPS saying the ring was lost/damaged and they're waiting on more info from Kay to file a claim. I reached out to kay which they responded, "Wait until your ship day is reached due to it being early and call back then." I waited 2 more days and called back for them to say they see the claim and will start a case to get it fixed. I will have a answer in 5 to 10 days. I messaged back a week later and they told me to be patient and wait they're still waiting for a update on the case. I told them I can't keep waiting and if I dont have a update by the end on the next week I'll have to cancle the order because at this point I'm making payments through a loan I pulled out. They responded I can't cancel the ring but I'll have a update soon. I reached out a week later and they said they haven't had a update still but I'll have one end of day.

I am extremely disappointed with my recent experience at Kay Jewelers. I brought in three watches — two that needed batteries and one that possibly needed a battery replacement. The salesperson made the process sound quick and straightforward, explaining that the watches would be sent to a centralized location, serviced, and returned promptly. Although the price was higher than expected, we chose to move forward rather than go to another jeweler. At no point were we informed that the battery replacement process would take approximately one month. Had this been clearly disclosed, we absolutely would not have left the watches, as we had two upcoming vacations and intended to wear them.

Scam. I opened a Kay card with 0% interest for a year. I paid off the amount in 3.5 months then closed out the account but now I am getting a $88 bill for interest on $0. It doesn't make sense. I called Corporate Kay from a Kay store with the manager on the phone and they said nothing they can do and can't explain and I just need to pay. This is robbery. The BIGGEST SCAM! It is not about the amount. It is the principle of it!!! How can they do this?? I wonder how many other people they do this to?? I don't want my credit affected for something I took care of. THIS IS NOT RIGHT! DO NOT OPEN A KAY CARD. IT IS A SCAM!!