Kay Jewelers

Kay Jewelers Reviews

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Overall Rating2.3 out of 5
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Kay Jewelers Reviews

ConsumerAffairs has collected 762 reviews and 1,076 ratings.

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Page 1 Reviews 0 - 5

Reviewed Aug. 15, 2023

I walked into Kay Jewelers in Tilton, NH. David assisted me in cleaning my diamond ring and wrap. He looked up my information and asked if yellow gold to properly clean them. He informed me when to get the diamonds checked to keep my warranty. He is pleasant and informative. Thank you for your help, my diamonds and gold shine! Elaine

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Customer ServiceStaff

Reviewed July 25, 2023

I have been going to Kay Jewelers on 34th street for a while now. One of the main reasons is because of the sale agent Christianna. Since day one from entering this shop, Christianna has made each experience of shopping with Kay Jewelers a pleasurable one. I can literally text her and tell her what it is I'm shopping for and before I enter the shop I already know beyond a shadow of a doubt what it is I'm purchasing and everything about the product. My latest experience working with Kay Jewelers/Christianna only solidified why I'm not shopping anywhere else. My wife's bracelet popped and I informed Christianna and she told me to bring it into the shop and with no questions asked she had the bracelet repaired free of charge. This is top tier customer service, Kay Jewelers should be really proud to have such a representative working for their organization. Very professional and courteous...

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    Reviewed July 20, 2023

    My first visit was unpleasant, except for Audra. I honestly decided to go elsewhere when I left, but Audra took it upon herself to find a ring that I love and reached out to me. If it wasn’t for her, I wouldn’t have come back. We got my engagement ring and both wedding bands. Thanks Audra.

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    Reviewed June 3, 2023

    We just wanted to say Maria the Assistant Manager at Millcreek Mall was amazing! My wedding band was broken due to some yard work so my husband wanted it fixed. We stopped in this Kay’s since we were having dinner in Erie and just looking. So I thought. Maria greeted us with a welcome to Kay’s and smile. As we looked around she asked questions about how she could help us. She showed me some of the rings that I looked at! Well with her doing so my husband upgraded my wedding set! She was so happy for me and worked so hard to make sure I got the ring and enhancer I wanted. She told us how she loved that we were high school sweetheart and wanted to get to know us and our story. It felt like we were talking with a friend not just a sale! She was overall amazing and made his surprise perfect! Thank you Maria

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    Reviewed Nov. 5, 2022

    I buy 90 percent of my jewelry from our local Kay Jewelers and I have so much shock to see the negative reviews on this site. Our local store is absolutely awesome, they know me, they know what I like, they are very helpful, be it anything from repair to sizing to looking for presents for people, they are always so helpful and that if they don't have it in store, they will order it for me. Doesn't matter how much time I spend looking, they are always very patient and very helpful each and every single employee is wonderful!!! I have been shopping there for years and will continue to do so!!! Thank you, Kay Jewelers for always being there for everything I need!!

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    Customer ServiceStaff

    Reviewed Sept. 22, 2023

    We visited the Clarksburg location on Saturday, 9/16/23, to make an inquiry. There were two staff present, Jo and Michelle, helping other customers. Neither employee acknowledged our presence to say that they would be right with us. Minutes passed by, and we left. Unfortunately, we've had problems with both employees in the past. They've been rude and shown that they don't care about ** and ** people. We've spoken with a District Leader who seemed to take our complaint lightly. We suggest shoppers steer clear of this location.

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    Reviewed Sept. 13, 2023

    I took my watch to Kay jewelers in Orangeburg SC for a battery replacement. The worker took the watch in the back, after a few minutes she came out and said it's not the battery, she said she tried 4 different batteries and it wouldn't work. She said it must be a problem inside the watch and could send to their watch repair shop. I said, "Ok but let me know the cost before fixing it." About two weeks later they said it would cost a little over $260. I said, "No and return the watch to me." A few days later I picked up my watch. I took it to another jeweler for a second opinion, they put a battery in it and it worked. I went back to Kay jewelers, they did'nt understand why I was mad. I said, "You were going to rip me off $260 for a battery." She kept saying she was happy I got a battery for $15. She also said she would never open 4 different battery packages. I wonder if they have done this to other people.

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    Customer ServicePrice

    Reviewed Aug. 24, 2023

    This is the worst company to purchase jewelry from. I attempted to apply for credit and was denied due to too many recent inquiries. I have an 800 credit score and minimal debt and have never been denied for any kind of no interest plans from a retailer in 20 years. The customer service folks just deflected, and passed the buck. They use third party companies to avoid taking ownership over their shady credit practices. On the bright side I saved myself 1400 dollars and will just purchase from another company. I will never purchase from them again, and I do not recommend anyone purchasing from Kay Jewelers. It's sad because my first wedding band and set was purchased through them, and 23 years later when I much better off financially, I can't get approved. The only kiss that begins with Kay will be a kiss goodbye and good ridings.

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    Reviewed Aug. 4, 2023

    First I got the wrong size engagement ring. Ordered a 7 but got a 9. The chat help was worthless and less than friendly. So I took it to the store the next day. I was told it would be a free resizing. That was a lie and $298 later my ring was sent out to be resized. Unfortunately, I had to change my proposal plans because they couldn't rush their screw up and my plane left 2 days before it was ready for pick up. But upon inspection of ring, they are real diamonds and gold. So I guess that's only positive.

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    Sales & MarketingStaff

    Reviewed July 29, 2023

    Eight month after purchasing, the ring just broke like some glamorous costume jewelry. The salesperson had the nerve to ask if my fiancee wanted to replace with a larger band since all gold and silver does this; it would be better. If the smaller band broke same gold why would a larger band be any different?! Trying to increase sales, after all the ring was around 4K... Girl bye, make your commission on someone else!!!

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    Kay Jewelers author review by ConsumerAffairs Research Team

    Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products.

    • Design-a-ring: Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique.

    • Personalization services: The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person.

    • Style finder: Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves.

    • Extended service plan: The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more.

    • Credit options: Kay offers customers credit options to help them finance their purchases.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Kay Jewelers Company Information

    Company Name:
    Kay Jewelers
    Year Founded:
    375 Ghent Road
    Postal Code:
    United States