Kay Jewelers Reviews

My son ordered a ring and when it arrived it was missing a diamond. Rita from Hamilton Place store went above and beyond the customer service to get him a new one. Not repair but a new one. Ask for Rita if you are shopping for that special someone in your life. Her sweet personality and service is outstanding.

We walked in to get my husband ring size and my wedding ring cleaned. After the inspection and sizing we learned that my ring need to be sent in for work. My husband had found a ring online he really liked since his had broke. While we were sitting there Kristy ** showed us wedding bands and let us try them on. There was a sale and Kristy provided us with all the information. She was very nice and this was the best experience we had at Kay Jewelers. We ended up deciding to buy the ring he tried on, and she made sure that we had all the information as it had to be ordered. She was so nice to us, and we plan to continue to return for more jewelry from her.

I can’t say enough good about the South Hill Mall Kay Jewelers in Puyallup WA. The selection was great, the price was great and the customer service was amazing. I bought a cross necklace for my wife for her birthday. Bella the sales associate was very knowledgeable and took her time with me. Overall a great experience and I’ll definitely be back.

In 2024, I visited Kay Jewelers for the fifth time to purchase jewelry. As a loyal customer, I chose to upgrade my diamond ring. They sold me a lab-grown diamond for $10,000 and told me I could use their credit card with no interest. However, I recently discovered that starting at least January 2025, they have been charging me $120–$140 in interest every month — with no notification whatsoever, and I am unable to access any statements prior to 2025. This made me realize that Kay Jewelers is a company that exploits people's busy lives and their trust to harm customers' financial interests. On top of that, the band of the ring I upgraded has already broken at the connection point twice. I sincerely hope no one else will be deceived by Kay the way I was — buying their products and being misled by their so-called "0% interest" program.

I will give it a 2 because of the good customer service I got a couple of times but if I could I would give a 0 for the piece I have been having a ton of issues with ever since I received it. I got a bracelet for Xmas, not cheap. This bracelet has fallen off since I received it and I would almost lose it multiple times. I brought it back multiple times and they sent it out a few times to have it fixed so it wouldn't keep falling off. The clasp still opened and the same chain they put on kept unhooking. I have asked many times for it to be exchanged for a whole different one and I was told no. Well, after spending a lot of money at that store. I will not be buying anything else, my bracelet is now gone. I can't find it anywhere and now we are out a few hundred dollars and warranty.

We got an engagement ring, we were told it was a real diamond but found out it was created in a lab. I paid the account 1,850 to close the account. Shook the hand of the manager and was charged another 645.41. I called and was yelling on the phone and now I'm banned from calling or to chat. Never buy anything from these liars, I'm reporting them to the Better Business because they have lied to both of US. Please do not shop at Kay's. We don't owe them money, I will never shop there ever again. Do not shop there,they will overcharge, and lie to you for their profit!

Bought a ring for my wife it in okay for a month then it broke. My wife has cancer and so I took it Cape Girardeau MO Kay jewelry to have it fix, okay it be about a month. If they can't fix it they will send a new one. Got a call, it can't be fix. It be 6 to 8 weeks and we have another. There was no order made to receive another ring then I told them that I will get a lawyer. I have no ring, just a high dollar payment. Then they said, "It be here today or tomorrow, we will call you." Still no answer.

My daughter went to Kay in Canton, OH, for an engagement ring, and the staff was rude to the extent that she, and her fiance, left and bought the tinder elsewhere. My wife and I have been Kay Jewelers customers for a few decades and were surprised by her experience. Today, we went to pick up a recent order and we were not acknowledged when we walked in the Wooster, OH store... We waited half an hour for service, then walked out, still no acknowledgement. We previously had excellent service at this store, but after this transaction, along with our daughter's recent experience, we're done with Kay Jewelers.

I ordered a engagement ring on sale in mid February and had it shipped in since no one had it local. After 3 weeks I got a email from UPS saying the ring was lost/damaged and they're waiting on more info from Kay to file a claim. I reached out to kay which they responded, "Wait until your ship day is reached due to it being early and call back then." I waited 2 more days and called back for them to say they see the claim and will start a case to get it fixed. I will have a answer in 5 to 10 days. I messaged back a week later and they told me to be patient and wait they're still waiting for a update on the case. I told them I can't keep waiting and if I dont have a update by the end on the next week I'll have to cancle the order because at this point I'm making payments through a loan I pulled out. They responded I can't cancel the ring but I'll have a update soon. I reached out a week later and they said they haven't had a update still but I'll have one end of day.

I am extremely disappointed with my recent experience at Kay Jewelers. I brought in three watches — two that needed batteries and one that possibly needed a battery replacement. The salesperson made the process sound quick and straightforward, explaining that the watches would be sent to a centralized location, serviced, and returned promptly. Although the price was higher than expected, we chose to move forward rather than go to another jeweler. At no point were we informed that the battery replacement process would take approximately one month. Had this been clearly disclosed, we absolutely would not have left the watches, as we had two upcoming vacations and intended to wear them.