Kay Jewelers

For anyone who may read this, all I can say is DO NOT shop with Kay Jewelers! We have consistently had terrible experiences with them, at different locations since December. I have gotten nowhere with store managers, customer service, etc. They say one thing and then question you when they don’t hold up their end; when you try to hold them accountable to their word. They give your jewelry back to you in worse or the wrong condition than when your jewelry was sent out. We sent my rings out three times over a period of almost two months. They were only supposed to be gone for two weeks to be resized. They “accidentally” or CARELESSLY soldered them together after resizing them incorrectly twice. Apparently they don’t know how to size the rings they sell. (Finally after receiving them back, I saw that the metal has been scratched by a file, and I’m afraid to send it out again to be fixed).

Not only was she helping me she was also training two new employees. Very kind and helpful. She was very knowledgeable. I was looking for a birthday gift for my daughter and I am so happy with the necklace she helped me with!

I finally decided to get my engagement ring resized after wearing it for a year and a half with the sizer. No issues other than it was too big. First of all, it took THREE weeks to do the simple task of resizing the ring. You’d think they would do a careful job but no. Within two weeks of getting it back, two diamonds fell out of the band. I took it back to Kay where at first they said it would be another three weeks. However they put it in that it was Kay repair fault or whatever since it was so close to the initial repair and the guarantee date was 10 days later. Whew, no big deal.

Bought wife earrings for Christmas, purchased on 12/24, cost of $642. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Wife wore the earrings once in January. The earrings physically broke on second wear, in February. I returned the earrings to the store on 2/26. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Really?!? 30 days? Store manager wouldn't exchange or refund. Worst experience ever. Sorry I didn't listen to my friends. I will pay a private jeweler to fix the earrings. I will NEVER shop at Kay again. Suggest avoid at all cost.

Every time I find an good customer service representative at Kay Jewelers they seem to let them go. This is the 2nd employee they have let go that was a wonderful representative. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. That man was at that store every time I came in. He gave me 1000% great customer service!!! I have spent a ton of money at Kay's because of Chris. I absolutely will never shop with Kay's again!!! They are a disgusting corporation!! They treat their employees like numbers. They use them, abuse them and then let them go!!!! I will be sure to share this with everyone I know. I will continue to put this review everywhere I can! Do not buy from them. They treat their people like trash!!!

Recently my boyfriend lost his mother and inherited her belongings. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. He decided he was gonna get it appraised and wanted to wear it because it was so special. Unfortunately it was too small, so he took it to Kay's. His parents had purchased jewelry at Kay's for many years. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. When the associate looked at his father‘s ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. We bought a bracelet and an Opal ring for my daughter as well. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser.

I ordered two pairs of earrings online. Fun delivery. One pair was fine. Second pair one earring was broken. Contacted Kay Jewelers. Immediately receive the case number. Since then I've heard nothing from them. Of some multiple emails still have gotten nothing back. Not an email. Not a phone call. This customer service is it's terrible to say the least.

You should not buy your engagement ring from this jeweler. They said my return window (30 days) was closed even though my ring wasn’t delivered until 31 days after I ordered it. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Later I was told it was a custom order and not returnable for that reason. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. They have been horrible to deal with for a refund. So frustrating, the customer service rep said they’d escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didn’t know my order was custom might I add. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. The whole experience has been awful, do not shop at Kay!

Please do NOT purchase a wedding ring or any JEWELRY from this company. They will tell lies, not return phone calls and not measure your finger properly for the sizing. They are the WORST company to deal with for a refund. Please DO NOT SHOP AT KAY'S. I’m friends with the manager and she lied to me as well. They will only take your money and never fix your jewelry properly. Customer care will lie about resolving the issue. The Vice President, Bethany Spain will make up false information not to give a refund.

I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Well, then I asked to look for a replacement that is the same as the one got lost. I was they would call me by end of the day to let me know, off they did not calll. I called them and they told me that they had found and it would take another week to be ready for pick up. - did not follow up.