Kay JewelersConsumerAffairs Unaccredited Brand
My wife and I purchased our wedding rings from Kay Jewelers in Spartanburg, SC on Feb. 14th. Her ring needed to be resized and mine had to be custom made through an online order. No problem. The store manager gives me a loaner ring in the meantime, although it is useless as it is several sizes too big... The store manager then tells us both will be back in two weeks. Two weeks rolls around... No rings. A few days later my wife calls the store and her ring is in. Mine, however, they have no idea about. Mind you the estimated DELIVERY date was supposed to be 3/1.
3-3 my wife calls the store to see if my ring is in. The associate very quickly says yes. Great! We drive over to the store. Oops, no, the lazy associate thought we were talking about my wife's ring... Which she had already picked up? Waste of time. At this point we call the customer service line, they tell us they will call back. Wishful thinking. We did however receive an email stating that my ring was delayed but that it will be in on 3-6 and it has been upgraded to next day air. Wonderful.
3-6 you guessed it! Still no ring! My wife calls the customer service line again. It seems as though my ring is stuck in New Jersey due to bad weather. Okay... Fine. It is now 3-11. Upon further investigation and finally obtaining a tracking number it seems as though my ring was DELIVERED on 3-9. So why didn't we get a phone call? My wife calls the store... They don't have it. She explains that it's been delivered and signed for. "Oh let me look, we all open those boxes. Nope sorry I don't have it." So who the hell does have it then because it sure as f isn't me. We get married in less than two weeks... This is supposed to be exciting and it's been a real circus. Kay Jewelers is the absolute worst. We will be requesting a refund tomorrow.
I walked into Kay Jewelers with my fiancé in 2013 and we each got approved for a $2500 credit line. We purchased our engagement and wedding rings. I set up auto pay and never missed a payment. Started at $160 per month and gradually declined from there because I never used the card again. I eventually received a $1500 credit line increase without my asking for it. I decided I was going to get my mother something ridiculously beautiful for her birthday, turning 60 is a big thing! I was thinking black diamonds. I went to the website and noticed my credit limit was back down to 2500. I couldn’t figure out why. I called and they said that I made my payment on the due date after the cut off time. So... I wasn’t even a whole day late. Just a few hours and they reduced my credit line back to 2500. I was so disgusted, I just didn’t even bother doing more business with them after that.
Fast forward to last month when I had change bank accounts so I took off my auto pay, I made my payment manually and then I called up to have them help me redo my auto pay because I couldn’t remember how. I specifically asked the woman on the phone (it’s now Genesis Financial, not Kay Jewelers anymore) and she said “not to worry, because your minimum payment is zero, your auto pay will not kick in until next month.” Two days later I have an overdraft fee in my checking account because the payment came out twice. I called them and pleaded with them to reverse one of the charges and they told me they would send me a letter in the mail within 10 days. No concern for anything that I was explaining to them. 13 days later I got a letter in the mail saying “outcome, charge will not be reversed“. No apologies, no reasoning. Just basically ‘screw you, you’re not getting your money back’.
I called my checking account and told them that it was a mistake and they reversed one of them. The very next day I look at my Kay account and my credit limit is now zero. Mind you, I am not overdue. My balance is perfectly fine and my minimum payment has been paid up to date. But they took away my available credit because I had the second payment reversed. I call just now, and I spoke to an obvious overseas outsourced agent and she told me tomorrow would be the earliest they could take the block off my account. I asked her to ask a manager, since I’ve never missed a payment in all these years, and she came back and said no. Who wants to do business with a company that has no concern for their customers? They just don’t give a ** at all. Little did they know that I’m filing bankruptcy next week and I don’t have a choice but to put this account in there. At first I felt bad. Not anymore.
Purchased a ring from Kay Jewelers before Christmas 2017. Was charge for a guarantee that I didn't not agree to. Kay Jewelers sent it to sizes, came back the wrong size. These two problems were corrected. Had the ring about seven weeks and a stone fell out. Because I didn't keep the guarantee, I have to pay for the repair, $300. Would not honor warranty on exchange because I had take it to another jeweler to be sized the second time. I wouldn't go back to any Kay Jewelers.
I recently purchased some rings on Valentine's Day when they had a sale. I received the bridal set. But I have not received the wedding band as yet. I called, I went to the jewelry store and they were not trying to help me with my purchase at first. Then the manager called and said that corporate wants to call me. I don't know what for. I called customer service and they said it was at the store. The due date is March 1st and I still have not gotten my wedding band. I don't know what to expect. I want my damn wedding band!
I purchased a pearl ring with sapphires surrounding the pearl from a Kay in Louisiana in June of 2017. Initially, I was very happy with my purchase, but after having to repeatedly send the ring off for repairs, it became apparent that I was going to have some problems. I continued to have to send the ring off for repairs at least once a month for a total of 6 or 7 times. The store I usually purchase from in VA has tried their best to have the jewelers deem the ring nonrepairable, but they have not had success. I am usually pleased with my purchases from Kay, but after this experience, it will be very unlikely that I continue to shop here. They claim to stand by their jewelry, but refuse to make things right when their product does not live up to what it's supposed to. Very dissatisfied customer!
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I bought a ring from them for $130.00. I brought it in because several people as well as me see that diamonds are missing and all they keep doing is cleaning it and she looked at it under the microscope and she tells me nothing is missing. The screen was so big you can’t see anything and then she tells me "Oh it’s the metal you're seeing" and then has the nerve to call me the customer paranoid. That crosses the line. I will never go back here again and they won’t admit that diamonds are missing from the ring not to mention I also bought another ring costing me $485.10 which is over $600 with them that I’ve spent there and they won’t admit that diamonds are missing from the first ring I bought for $130.00.
I recently applied for a Kay Jewelers credit card and was issued one with a 2000$ limit, so happy to be able to have money to purchase Christmas gifts for my family I went to my nearest Kay Jewelers and surprised when I was told that I would have to provide 20% of my purchase with the credit card upfront, ok I was not informed that would be a requirement but I went ahead and paid the 20% upfront, fast forward to making a payment, I made a payment over the phone using my savings account information NOT my checking account information only to have my checking account debited for the payment which threw my account into overdraft...
So I have to call the company only to be told that they won’t help me with the overdraft because it wasn't their fault but they would be happy to issue me a check for the first payment, so I had to call my bank and have them request a letterhead from the company about the issue so they could reimburse me the overdraft fee. Fast forward next week and the same issue happens, I call the company again and am only NOW told that I couldn't make a payment using my savings account because it will automatically be processed through my checking account, and am told that the company would not issue me a refund for my payment OR issue a letterhead so that the bank can reimburse me for the overdraft fee.
I have had nothing but issues with this company and even when I call their customer service center when they first answer they give me a name that at the end of the conversation changes, so originally I was speaking to "Max" but by the end of the conversation Max has not turned into "Thomas." Just avoid Kay Jewelers cards and Comenity Bank in general, they are useless in providing me the information I need and they refuse to help me with a reimbursement for my overdraft fees due to their errors.
I inherited my mom's engagement ring which shortly after I got the band cracked. I took it in for them to fix. They told me that the prongs needed fixed also. The prongs in the beginning were flat against the stone. When I got it back the band was nice but the prongs were huge and stood really high above the stone. Also they had pits and one looked like it had a crack in it. I had them take pictures of it and send it back. When I got it the second time it still wasn't right.
I took it to a different Kay Jewelers to see what they said about it and they sent it back a third time. It came back and still is horrible. Their comment was that this was the best they could do and if I still wasn't happy I would have to buy a new setting which they quoted $1500. They said the $341 that I already paid would be taken off that price. My mom's ring is not the same and they don't care. The gold ring in the pictures they repaired two prongs which are taller than the rest of them and they filed on one which looks like it's going to crack. The white gold was my mom's. If this is the best that can be done, why do new rings look so good?
I bought a ring that required resizing so I purchased the warranty which includes resizing. Upon presenting the ring and receipt, they told me that I didn't purchase the warranty. I know I did but the salesperson run it up by adding the prices together and charging me that amount for the ring. They were very unhelpful as if they were accustomed to making this excuse. I will never shop at Kay Jewelers again and I hope they go out of business! Additionally, when I arrived to sort this out, they had two salespeople who were busy frustrating other customers and I watched for 20 minutes while they fumbled around and pissed off everybody they "helped".
My horrible experience with Kay Jewelers in Marquette Mi almost happened as soon as I walked through the door. I would be rating 0 if I could. My husband lost his wedding ring, as a surprise I went to Kay's to purchase a new one. The sales associate was trying to find my account as I looked around. After wasting 45 minutes of my time she come to me and say my account has been closed due to inactivity. Really, Kay's. That’s how you treat your customers. Against my better judgment I was there, I still wanted a new wedding ring for my husband, I’d just put it on another credit card, so I picked one out. I could of fallen on the floor when the sales associate says to me I’m sorry but there’s actually suppose to be a 1 in front of that price, it must of worn off. Still, biting my tongue after paying a thousand dollars more than what the price tag said.
Then there was some excuse as to why I couldn’t get a receipt, the sales associate ended up email mailing me a copy of my receipt. And, if this wasn’t enough I wanted one of my favorite pieces of jewelry cleaned, they told me the stone was chipped and had to be sent out for repair. This was the end of Nov 2017, I was promised my ring back by Dec 28th. I waited until about the Dec 30 and called. Was told issues with the holidays and shipping has things taking a little longer. Should just be a few more days. Waited another week, called spoke with Nicole. She was gonna call the company and call me back. I missed her call, she never followed up.
I called a few days later called and asked for Nicole, she’s not working. The associate answering the phone offered no assistance. Waited another week, called, asked for Nicole. She was not working but the gentleman answering the phone offered to call the company and see what was going on. He came back saying the store manager was going to look into it today and get back to me. NEVER A PHONE CALL BACK. I call again this evening and ask FYI talk to a manager and there’s not one on duty. So here it is Mid January and Kay's still has my beautiful Le Vian ring. Thoroughly disgusted and Kay's will never get my business again.
I ordered a necklace that was supposed to have a been shipped 2nd day air only to find out that they were going to take over a week to process it. Then once it makes it to the shipping department it sits there for no apparent reason. I called their customer service and they are literally the most helpless people I have ever dealt with. They could only tell me what was on the email I had already received. What is the point of having a live customer service if they can't do anything to help. This ruined the birthday gift for my girlfriend and I cannot state too much what useless customer service people they have there.
I recently purchase a ring on 12/29/17. Their salesman told me it was the wrong size but to come back anytime and he could get it sized for me. When I return they say I must buy an extended warranty and I could pick from a 34 or I believe it was 56$ package and that they would not resize it unless I lid extra even though I had the salesman word. He wasn’t in the store when I first came back but left when I arrived.
To make it short, I wanted necklace with a cross, so I bought one for myself. I noticed when I got home the 24" chain had been spliced about 3" from the clasp... I took it back and ordered another. The one they are going to exchange is 429.00 dollars, 10K Gold. GUESS what? A magnet will move the chain around like iron. I am very upset as the necklace I bought is worth about 10.00 dollars that they sold for 429.00 dollars. DO NOT BUY from this company!!!
My 81 year old mother purchased a diamond bracelet in September 2017. This bracelet was a Christmas present for me, yet she was not informed of your return policy of 60 days. Had she known this, she would not have made her purchase in September. Since neither one of us knew of the 60 day return policy, we met today in Las Vegas, Nevada in order to return the bracelet. My mother lives in Cedar City, Utah and I live in Blythe, California. Cedar City is 3 hours away from Las Vegas and Blythe is 4 hours away. Imagine how I felt when I was told I could not return the bracelet, and that I could not make an exchange unless I spent double the amount of the cost of the bracelet! My mother and I are both quite upset about this. I will never wear this bracelet for it will only remind me of the pain that I felt as my mother cried as we left the mall.
I've place an online order for a necklace/pendant on 12/21/17, the website indicate if I paid for the 2 business day delivery, my order will arrived on 12/26/17. It is now the 27th and my order has yet to be filled. What's worst is the website has no information on my order, no tracking information, and no activity. When I called customer service, they told me that the two business day start when the warehouse fills the order. WTF!!?? Absolute contradiction from the information during my order placement. I am still waiting on my product. No product updates. No status information.
I got a Kay's card several years back, almost 5 yrs now, put my wife's wedding ring/engagement band, promise ring, diamond earrings, another diamond ring, a diamond necklace over these years, the balance was paid in full over and over again, this was when it was Comenity bank services, I had basically had minimal issues logging into the Kay's website and being able to pay online. Well, sometime early this year of 2017 without knowing I was switched over to Genesis, and they handle all the credit stuff, and suddenly logging into the website was just about impossible, password/ log in info was wrong Every time, so, you would think you could just change your password have a text confirmation sent like they say they will, but for me, the text confirmation would never come, so then you would have to request an email be sent to the account they have, great, but more often than not I wouldn't get, or it would take a day to receive it.
I have other cards where it's a similar setup, but it actually works, the password is always right, if you need to change it the text confirmation takes seconds and paying is easy. So why are they trying to make it hard for us to pay our bills? Am I the only one who noticed this? You have to spend a half a day to take care of a bill. So today Dec 23rd, I decide to go buy my wife a new ring or some hoop earrings, spend 30mins talking to the staff, and setting up everything, but when Dave goes to run the card, he comes back looking shocked, he tells me it's been closed, and not by Kay's, but it's been closed. So, I call this Genesis place for the first time, can barely understand the guy, but the only info he was able to provide, was it was closed on the Dec 7th. All he could say was I would receive a letter about it. Well, if it was closed on the 7th, and now it's the 23rd you would think I would have it already right?
So anyways he can provide me with zero info, so I went from a 3k maximum line of credit, thousands of dollars spent there over the past few years, to Genesis closing my acct with no info but that I'm welcome to reapply for a new card in 6 months. That is utter garbage. This is some sort of scam, so now I will pay the remaining 400 some odd dollars which was up to date, and I'm welcome to apply for a new card in 6 months. I'm furious I was treated excellent and like person for the past 4 - 5 years and they switch me to Genesis without my consent or knowledge and within several months or however long it's really been this year anyways, they close my credit line entirely with no info.
Went into Kay Jewelers to have a ring that was purchased there with a warranty to get cleaned and inspected per the warranty. While I was there I decided to drop off my ring that is a family heirloom to get repaired. Dropped it off in the 27th of November after they told me that they could have it finished by the 14th of December. I tried to call the store on the 15th after not receiving a call that the ring was finished on the 14th. They wouldn't answer their phone. I had to go into the store to find out that my ring still wasnt ready.
They told me it would be ready on the 19th of December. Again, today, the 19th of December I called. No answer. I had to call customer service to get an update. I waited on hold 30 minutes. Once someone finally helped me all they could say was that it was at the repair shop still and will be ready by Monday. I asked about the holiday and they said they misspoke. So they revised their promise indicating it would be ready no later than Monday (the 25th of December).
Bought my husband's watch from Kay Jewelers and bought the extended warranty. We ended up having to take it in to get repaired. They sent it off to their vendor at the beginning of November, it is now past the middle of December, so I checked my email, received an email that went to Spam, it stated that it was ready to be picked up. I come in to pick it up and they tell me that it's not here, that they had to send it back out because they sent it to the wrong place... This is absolutely unacceptable. Do not buy your jewelry from Kay Jewelers, go somewhere else my advice.
I went to Kay in Paramus Park and showed a picture of a ring I was interested in buying. The saleswoman said, "I don’t think we have that." So she checked the number and came back and said, "No we don’t have that." And pretty much dismissed me. I walked out then walked back in and said the customer service I was looking for is, "We don’t have that here but I can check another store. I can order it for you." I left annoyed at the level of service and purchased a ring at a different jeweler.
I would not buy anything from Kay Jewelers. It started in June 2017. I upgraded my wife’s ring for our anniversary. I bought it from them, then my wife went back to have it sized. They sent off to size and the jeweler damaged the diamond. They offered to repair or make new get new, and she did not get her ring back until November. I also, had my ring replaced, they shipped the wrong ring two times. The staff is nice, but they are not very good at what they do at the Oxmoor Mall location in Louisville, KY. I recommend that you not use this jeweler, they are not good at their job at all.
Ordered pendant online and representative indicated 2 day delivery for FREE. Arrived 4 days later. Worse than that, the pendant was shown considerably larger than what arrived. Very disappointed with Kay Jewelers. This item is a definite return. Don't put too much stock into their online pictures of jewelry.
I would recommend everyone in Nebraska to visit the Kay Jewelers store at Sunset Plaza. They are very polite and courteous to all of the customers. They will go the extra mile for customer satisfaction. I am a regular visitor there and always enjoy their way of making my concerns their number one priority.
My husband and I decided to upgrade rings and opened up a Kay’s card. We were told we would make 12 months worth of payments at a specific amount interest free. They warned if we did not make these payments everything would be charged interest. I get to my last month (yay!) and then realize I am charged over $300 interest. If you pay the amount they tell you to pay you apparently purposefully go into the 13th month and get charged interest! This is absolutely ridiculous since I paid every payment on time and I trusted their staff when they said if I paid that amount it would be covered. I will never purchase from them again because I honestly believe their company purposefully does this to get the interest at the end either way.
My husband bought me a Neil Lane engagement ring (the live store sample since it fit well enough) in late 2015, and gave it to me on January 31, 2016. He purchased it from the Kay Jewelers in Tuscaloosa, AL. I eventually got the ring sized down. I never actually had a problem with my engagement ring at all. It has many very small stones and one larger center stone.
A few months later I decided to purchase TWO of the matching bands so that eventually they could be soldered together. I was informed that this particular set was now discontinued and they could sell me the ONE matching band as is (it would have to be sized down to fit), but the other one would have to be custom made. They needed my engagement ring to make sure the rings matched up, which was fine. I get the rings in and noticed one of the bands had a stone that was sitting lower than the other stones. To make sure I wasn't being picky (considering I worked for another international wedding ring manufacturer myself and my job was to pay close attention to detail), I asked friends if they noticed it, and they did.
They sent the ring in one time and it wasn't fixed even a little. The salesman helping us always seemed disinterested in trying to fix it. He sent the rings in a second time, telling me when he got them back in, he'd let me inspect it before they soldered them. Two weeks later the ring comes in and the stone looks untouched again, still sunken down, and they had ALREADY soldered them.
The same guy helped us, eventually apologizing ONLY for his bad attitude because he had been to a funeral that day. He told me he thought they might have put a smaller stone in as if that made it better... Excuse me?! I didn't pay $4000+ for a SMALLER STONE. I couldn't believe he thought he could just breeze past what he'd just said. We asked him to send it again. Once returned a week later, it looked a little better. I told the woman helping us that day what the other guy had said about a smaller stone, and she lazily looked under the magnifier and said "it's not a smaller stone." All while looking annoyed, barely speaking to us, and texting right in front of us.
A month or two later, sitting on my couch I was looking at my ring and noticed a different stone was on the verge of falling out. I took it back to the store and spoke to a different guy who was the manager. I explained my past frustrating situation and he was quick to help us. We also asked him if he'd get them to check on the other stone that was still sunken in and he agreed. He was very nice and we decided to ask for him from then on.
They fixed the loose stone and TRIED fixing the other. He told me they got new repair people in hopes of making things better. These new people had built HUGE prongs around this fixed stone. The manager disapproved and said he'd send it back if I wanted. I noticed also that the stone on the same ring at the very end was now sunken into the ring. Note that these sunken down stones aren't shiny like the others, and it looks almost like the stone is missing... very dark. I decided that I'd just take it since I was sick of the back and forth. It's been about four months since then (keep in mind I've only been married 8 months now), and I noticed during Thanksgiving with my family as I was showing off the ring that a stone had fallen out. I don't currently work, and even when I did, it was a desk job. I was not rough with my hands.
This is not to mention that we used a Kay credit card for this purchase, and recently we had gotten a letter saying they changed owners and our interest rate went front 19% to 26%!!! I plan on going to Kay tomorrow and demanding that the bands be remade or they give me my money back. To be fair, they have not charged me for any repairs so far, but this is the first time a stone is actually missing and I fear they are going to try to charge me. I have a feeling, after my past experiences in such short time, as well as all these other reviews, that I've got my work cut out for me. I am pregnant and moody, which is partially why I felt compelled to write a review... but I hope it keeps everyone from shopping here. SEE ATTACHED PHOTOS.
My fiance took me to Kay Jewelers in Bartonsville PA for me to pick out my engagement ring (I'm 50 and this is a 2nd marriage), we did pick one out and ordered one, but it wasn't one that I was 100% on board with. While checking out we were told that there was another Kay in the next town over (Crossings Premium Outlets in Tannersville PA) that had a larger selection. We decided to drive over and check it out. As soon as we walked in the door it was like walking into a car dealer -- pounced on by numerous people, but there was one who was overbearing and took us over -- Andrea. She was all smiles and friendly and asked what we were shopping for. I told her that we were just at the Bartonsville store and had purchased a ring there that I wasn't 100% thrilled with and wanted to see what she had.
She was very positive and said she could help us find something I'd love and that she was glad we were there because they were an "outlet" and could offer 40-70% off the other store prices (our budget was $3,000). So we spent about 35-40 minutes trying to find "the one". It basically came down to 4 then to 2 (one of which was the one we had ordered from the other store). Andrea basically told me that the one I had already picked "simply must be the one" and she began calculating pricing -- her "outlet" pricing was MORE than the price we paid in the other Kay store -- so I told her they gave us an extra 5% for Black Friday and she deducted that... Now that's where I was confused, I mean why is she calculating that when we already bought that ring??
The only reason we went to another store was because I wasn't completely happy and wanted to see a bigger variety, but she calculated away and I said to my fiance "well you have the receipt so see if it's the same price". That's when she flipped out! She looked at him pulling the receipt from his jacket pocket and she yelled out so that everyone in the store could hear, "you already bought one??!!" and I sat there looking very confused because I had already told her that as soon as we walked in the door when she greeted us. So, I reiterated to her, 'I told you that we bought one at the other store and that I wasn't happy with it', she JUMPED out of the chair and walked away! As she walked away she yelled at us "I spent A LOT of time with you!" Shaking her head back and forth and she put the rings away that we were looking at.
Everyone in the store stopped and stared at us and one other gentlemen associate just smiled awkwardly at us as I said that she was extremely RUDE. My fiance and I packed up our belongings and started to walk out. I'm FURIOUS and I figure there are 3 ways to handle this: 1- could stoop to her disgusting level and yell at her and walk away like the toddler she behaved as; 2 - I could cause a scene or 3 - I could 'kill her with kindness'. I chose #3. As we were passing her on our way out I said to her, smiling, "I'm sorry that you didn't understand what I said when we came in here, I thought I was perfectly clear"...all the while she was shaking her head "no" the entire time... I continued "thank you for your time and you have a lovely evening" and we left.
By the time we got to our vehicle I was near tears and furious at the same time. This was supposed to be a happy time for us and this person, ANDREA, was the biggest fake, phony, opportunistic, vile, callous, disgusting excuse for a human being who treated us like we didn't matter at all! Had we found a ring at her store that was better than the other, our plan was to cancel the other order (we were told there was a 60 day return policy and a 90 day exchange) and purchase a new one, but instead she chose to be RUDE to customers.
We are 50 years old and neither one of us has EVER experienced being treated like this by anyone in retail EVER. She ought to be ashamed of herself and she definitely should not be dealing with the public in a customer relations position because she clearly does not know how to deal with customers in a proper way. Shame on Kay for employing people like this!! This was supposed to be a wonderful happy time for us and SHE degraded it and us!
I called their customer care and placed a formal complaint and asked for a phone call back from someone. I would LOVE to get to their corporate offices. (I used to be assistant to the VP of Customer Relations for a telephone company years ago -- I KNOW customer relations and I know that the big guys don't like it when their employees treat their customers poorly!) I've told my fiance to cancel the Kay order completely now and we'll shop elsewhere for my ring. I don't want to give our money to such a company that employs and/or promotes such rude employees and I really don't want the negative event associated with our positive joyful one.
I just purchased a necklace from Kay using my credit card, because one item is 70% discount online shown from the Slickdeal but the Kay website did not show the discount code in a proper way and just let it pay after inserting my credit card number. Feeling like definitely ripped off and feeling terrible.
Received my engagement ring from Kay. After 12 days the diamond fell out. Purchased it at Kay Jewelry store at Chandler Mall. The manager Sue was extremely rude and did not offer any solutions. One of the most memorable things in a woman's life is the man of her dreams asking her to marry him. Kay Jewelry ruined it for me. Do NOT PURCHASE FROM KAY JEWELERS.
I purchased a wedding ring set on credit w/ Kay Jewelers. The sales manager told me that my first payment would be on 12/01/2017. I received my November statement on November 2, 2017 indicating that the amount due for November was $0.00. On November 6, 2017, I received an email from Kay/Comenity bank indicating that my account was 2 months past due and I owed $347.00. I called the credit card company and told them what the sales manager and my statement said. They told me the sales manager didn't know what he was talking about and they changed credit card companies and I needed to pay the full amount to keep my account current. They have also listed my payment as late and charged me a late payment fee. This is wrong in so many ways!
I don't even know where to begin. Well let's start with I could have been sobbing all day! I have had my Neil Lane set for 6 years and it's been one thing to another that needs to be fixed. My original place of purchase was wonderful but it is 2 hrs away. It starts with Xmas shopping 1 month after getting my ring. What should have been awesome time turned horrid.
We went to a Kay Jewelers in Burlington VT still about 2 hrs away from us. I was inquiring about getting my new ring sized to fit, the lady there actually tried to tell me I couldn't size down from like a 7 to a 5. I then said "well can it be ordered in my size and we switch?" She told me we would have to buy a new ring in order to do this. Are you kidding? She try every sales pitch she could to get us to open a Kay's credit line OMG again in years thinking how the heck am I going to keep this thing on my finger?
She went further to say it's not a big deal. Her daughter bought the same set for a right finger ring. You don't just buy this set for a casual wearing! Disgusted we walk out. But before I demanded to speak to her manager to whom was standing nearby (I didn't realize this or I would have walked to her) she actually left the floor and told her to tell me she was busy and there was nothing she could do to help us! That's #1 if many other store visits seemed to go. Our original place of purchased not only fixed the problem but did it without any hassle.
Since I have had let's see prongs reset, some of which weren't even required on the day of inspection. I got my ring back from the Kay's in Lebanon NH and it was sent out to get soldered together and within a week, I noticed my center diamond was rolling all over! They assured me it would be taken care of. They again soldered my center diamond in the setting and swore, you will never lose this diamond it's very secure. (I just had it inspected. It didn't move before this.) Then last April I got it inspected and hmmm needed a ridiculous amounts of new prongs, again not sure I really needed them during inspection.
There were like 4 maybe. The smaller ones that I believe we spoke about, a 3 weeks later after going to the store upon because my ring was supposedly finished only for me to get there to find it's not at the store. Can't find it! Awesome. Apparently they sent it back without telling me for more prongs. After losing all my humor with this very very incompetent store and demanding my ring back (we were leaving for vacation the following week I was assured it would be back before) it took a month to get this back.
And now today, I was working at a big equine affaire, and sometime with me lifting and moving saddles I happened to look down and guess what my frigging center diamond GONE!!! The whole thing! I am beside myself right now! To be able to find it where I am is beyond a needle and haystack! I am so disappointed in Kay's and poor customer service, poor repairs! And a big huge disappointment in Neil Lane!
Pooooooor quality!!! I've had nothing but poor results with my ring, and now because things weren't done effectively or efficiently I am sobbing because my treasured piece of jewelry is missing a very large piece of it! Now I get to have the dreaded conversation with yet another incompetent salesperson desperate for a sale for commissions!
The "manager" "gemologist" Melissa is a scam artist at the Smith Haven mall in Lake Grove location. My fiancé had purchased a ring from her in August 2017. From the beginning everything went wrong. First she tried selling him a wedding band that couldn't be made into a engagement ring. Then from there she tells him he's "instantly approved" and that his monthly payment would be $160 for a 2 year loan. Then when he went to pick up the ring they said "they couldn't find it." She didn't give him any paperwork and he has still to this day (November, 8 2017) not received anything in the mail regarding his account.
She charged him way more than what the ring appraised for and had a few random charges on the account that even the manager didn't know what they were for. The ring price was $5400 and she had him approved for $4000 and put the deal through anyway without telling him his account was automatically overcharged for the remaining $1400 which is now messing with his credit. She set him up with a loan for 8 years at 24.99 interest with over $260 a month payment which is nowhere near what she had told him in the store. Dealing with her was an absolute nightmare and she has completely ruined the fun in being engaged. This woman should NOT be a manager in any way.
Kay Jewelers expert review by ConsumerAffairs
Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products.
Design-a-ring: Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique.
Personalization services: The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person.
Style finder: Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves.
Extended service plan: The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more.
Credit options: Kay offers customers credit options to help them finance their purchases.
Best for: Couples getting engaged and customers looking to buy a luxury gift.
Kay Jewelers Company Information
- Company Name:
- Kay Jewelers
- Year Founded:
- 375 Ghent Road
- Postal Code:
- United States
- (800) 527-8029