Kay Jewelers Reviews

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About Kay Jewelers

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Kay Jewelers provides a wide range of jewelry and watch options, including engagement rings, wedding bands and fashion jewelry. Established in 1916, Kay offers custom design services and operates numerous stores nationwide.

Pros
  • Friendly and attentive staff
  • Repair services
Cons
  • Quality control issues with products

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Kay Jewelers Reviews

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    How do I know I can trust these reviews about Kay Jewelers?
    • 4,658,490 reviews on ConsumerAffairs are verified.
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    Page 1 Reviews 0 - 5
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    StaffProcess

    Reviewed March 16, 2025

    Back in 2020 I bought a wedding band online from Kay Jewelers. I'm happy I chose to purchase a Life Time Warranty Protection plan. Over time I gradually lost so much weight, my wedding ring was so loose it kept falling off. I took it to Kay Jewelers in Salem NH to have it resized. The Sales representative who helped me was patient and had me try on different bands to ensure the right fit. The ring was sent out to be resized and in less than two weeks I got it back. To my surprise it was too small. Frustrated and confused we went through another refitting process. The ring was sent back to be enlarged.

    After about two weeks, my ring was ready for pick-up. Astonished, I found the ring was still too small to put on. Upon seeing me more confused and frustrated than ever, two Sales representatives (Nadia and Jaymie) decided to help. Using a ring size gauge they showed me the ring was enlarged to the size requested. They suspected the warmer weather may have cause my finger to swell and to increase the ring another 1/4'' to take into consideration for my fingers. I'm astonished on how professional, patient and understanding I had with each Sales representative encounter I had. Especially, something as a small no sales warranty repair. In summary, Kay's Jewelers stands by their Lifetime Warranty Protection plan. Even for a non sales warranty repair, their Sales agents are willing to help their customers find the right fit for their ring.

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    Staff

    Reviewed Nov. 30, 2024

    I have been losing weight for a while and lost my wedding band recently. After two days of diligent searching I looked online for men's wedding bands and found Kay Jewelers in Muskogee, OK, where we live. I looked over their rings and found a couple that interested me. They were running a Black Friday Sale with significant discounts so we went in. The young lady that helped us was very nice, knowledgeable, and helpful. She sized my finger and I ordered one that I really liked. She said it should be in the store no later than December 2 and to watch my email as they would let me know when it arrived at the store. Three days later, I cleared out emails and they had received it in the store and we picked it up today. That was a pleasant surprise as it was only a three day turn-around. I am very pleased with the store here in Muskogee and with their sales staff.

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      Punctuality & SpeedStaff

      Reviewed Sept. 5, 2024

      My husband's ring is absolutely beautiful!!! We were so afraid that the design around his whole wedding band would be compromised after being resized. It looks totally new and fits very nicely. We love it and can hardly quit looking at it... lol. Also, our experience was above and beyond with Kristian who kicked off the repair at the Cypress Outlet store. Plus, we don't even have the words to express how pleased we are with how Nancy picked up the ball and made it all come together... and so quickly! Nancy, Kristian, and the jeweler who did the work are truly RARE assets for Kay Jewelers (or for any company). Again, our sincere thanks to Nancy and Kristian for caring and for their due diligence. We are beyond words with BIG smiles. Dropping the mike... way to go, Kay's!

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      Customer ServiceStaff

      Reviewed Aug. 1, 2024

      The wonderful customer care I had during my recent visit made me very happy. The personnel was really friendly and very knowledgeable about their collection from the moment I went in. They gave insightful information on the various styles of black diamond earrings they had in addition to responding to all of my inquiries. Wonderful charisma was possessed by the store manager. My trip was made even more memorable by the wonderful service I got. If you're looking for gorgeous jewelry, I heartily suggest Kay Jewelry Store. Future purchases from me are something I'm excited to make.

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      Customer ServiceStaff

      Reviewed June 24, 2024

      I recently visited Kay Jewelry Store on Camp Creek Marketplace and was absolutely delighted by the exceptional customer service I received. The moment I walked in, I was warmly welcomed by Lynette **, who was not only friendly but also incredibly knowledgeable about their collection. Lynette was patient, answered all my questions, and provided valuable insights into the different pieces of black diamond earrings they had. Lynette is an outstanding Store manager, who has a beautiful smile and wonderful personality. The excellent service I received made my visit even more special. I highly recommend Kay Jewelry Store to anyone in search of beautiful jewelry. I look forward to returning for future purchases.

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      Customer Service

      Reviewed May 13, 2025

      If only I could rate NEGATIVE STARS! I ordered an online gift for Mother's Day, paid for expedited service to be delivered on the same day. I was told it be delivered the following day, just to find out it will not be delivered until tomorrow! No communication on Kay Jewelers' part. I'll never again purchase anything from you guys again! You guys have failed me numerous of times... I learned my lesson.

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      Punctuality & Speed

      Reviewed May 12, 2025

      Worst Jewelers ever.. We ordered necklace you did not arrive on time. Told us if we go to the store to pick it up that would give us a 20% discount. When we went to the store it would not. They would not give us the discount. They basically lie us

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      Customer Service

      Reviewed May 9, 2025

      Me and my husband went here to find a ring as it was the only jewelry store in town that wasn't a pawn shop since we had to make sure it was a true white gold ring due to some allergies of mine. We got a great deal on a beautiful ring with sapphires and even sprang for the extra warranties. We were never informed we'd need to bring the ring in every 6 months for inspection or that missing one would void our warranty. We had even brought it in a few time over the last couple years for cleanings and repairs and even a resizing because my fingers swelled when I became pregnant and not once were we asked when we would be bringing it in for inspection or even sent a reminder email, nothing. I was doing housework and noticed my center sapphire is gone, and the bracket/ facet whatever is cracked and bent! Every time we had to take it in to repair it was for that stone and now it's lost to the void.

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      Staff

      Reviewed May 5, 2025

      I’ve been a customer at Kay Jewelers Braintree, MA for years, and the team is always friendly and helpful. Rich, in particular, goes above and beyond. He helped consolidate my past purchases under one profile as that used to be a point of frustration. Recently, a sentimental piece of jewelry broke and Rich arranged to get it replaced, truly making my day. Exceptional service, thanks Rich.

      PSB

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      Customer ServicePriceStaff

      Reviewed April 29, 2025

      I purchased a ring, I have it serviced every 6 months. One week after the inspection a diamond fell out. When I took it in for repairs I was told charges would be waived. Of course the rep wasn't at work. The rep called her at home. I could clearly hear her say she doesn't remember but give it to her. The rep insisted I pay for labor. I asked to speak with the manager. She attempted to speak to her before I did.

      Initially the manager said charge for the diamond only. I informed her it was just inspected. The rep kept saying she had to pay for the labor. I was informed via phone call and in person. I was at Ridgeland, the nonchalant attitude of you'll pay to get your ring was unprofessional. The manager was very short. NEVER AGAIN WILL I SHOP AT KAY'S JEWELRY. Poor customer service can make or break your business. I'll reach out to corporate and continue to discourage individuals from shopping there. Not to mention I need to take it back the repair was not corrected!

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      Kay Jewelers author review by ConsumerAffairs Research Team

      Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products.

      • Design-a-ring: Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique.

      • Personalization services: The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person.

      • Style finder: Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves.

      • Extended service plan: The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more.

      • Credit options: Kay offers customers credit options to help them finance their purchases.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Kay Jewelers Company Information

      Company Name:
      Kay Jewelers
      Year Founded:
      1916
      Address:
      375 Ghent Road
      City:
      Fairlawn
      State/Province:
      OH
      Postal Code:
      44333
      Country:
      United States
      Website:
      www.kay.com