Kay Jewelers Reviews

Back in 2020 I bought a wedding band online from Kay Jewelers. I'm happy I chose to purchase a Life Time Warranty Protection plan. Over time I gradually lost so much weight, my wedding ring was so loose it kept falling off. I took it to Kay Jewelers in Salem NH to have it resized. The Sales representative who helped me was patient and had me try on different bands to ensure the right fit. The ring was sent out to be resized and in less than two weeks I got it back. To my surprise it was too small. Frustrated and confused we went through another refitting process. The ring was sent back to be enlarged.

I have been losing weight for a while and lost my wedding band recently. After two days of diligent searching I looked online for men's wedding bands and found Kay Jewelers in Muskogee, OK, where we live. I looked over their rings and found a couple that interested me. They were running a Black Friday Sale with significant discounts so we went in. The young lady that helped us was very nice, knowledgeable, and helpful. She sized my finger and I ordered one that I really liked. She said it should be in the store no later than December 2 and to watch my email as they would let me know when it arrived at the store. Three days later, I cleared out emails and they had received it in the store and we picked it up today. That was a pleasant surprise as it was only a three day turn-around. I am very pleased with the store here in Muskogee and with their sales staff.

My husband's ring is absolutely beautiful!!! We were so afraid that the design around his whole wedding band would be compromised after being resized. It looks totally new and fits very nicely. We love it and can hardly quit looking at it... lol. Also, our experience was above and beyond with Kristian who kicked off the repair at the Cypress Outlet store. Plus, we don't even have the words to express how pleased we are with how Nancy picked up the ball and made it all come together... and so quickly! Nancy, Kristian, and the jeweler who did the work are truly RARE assets for Kay Jewelers (or for any company). Again, our sincere thanks to Nancy and Kristian for caring and for their due diligence. We are beyond words with BIG smiles. Dropping the mike... way to go, Kay's!

The wonderful customer care I had during my recent visit made me very happy. The personnel was really friendly and very knowledgeable about their collection from the moment I went in. They gave insightful information on the various styles of black diamond earrings they had in addition to responding to all of my inquiries. Wonderful charisma was possessed by the store manager. My trip was made even more memorable by the wonderful service I got. If you're looking for gorgeous jewelry, I heartily suggest Kay Jewelry Store. Future purchases from me are something I'm excited to make.

I recently visited Kay Jewelry Store on Camp Creek Marketplace and was absolutely delighted by the exceptional customer service I received. The moment I walked in, I was warmly welcomed by Lynette **, who was not only friendly but also incredibly knowledgeable about their collection. Lynette was patient, answered all my questions, and provided valuable insights into the different pieces of black diamond earrings they had. Lynette is an outstanding Store manager, who has a beautiful smile and wonderful personality. The excellent service I received made my visit even more special. I highly recommend Kay Jewelry Store to anyone in search of beautiful jewelry. I look forward to returning for future purchases.

If only I could rate NEGATIVE STARS! I ordered an online gift for Mother's Day, paid for expedited service to be delivered on the same day. I was told it be delivered the following day, just to find out it will not be delivered until tomorrow! No communication on Kay Jewelers' part. I'll never again purchase anything from you guys again! You guys have failed me numerous of times... I learned my lesson.

Worst Jewelers ever.. We ordered necklace you did not arrive on time. Told us if we go to the store to pick it up that would give us a 20% discount. When we went to the store it would not. They would not give us the discount. They basically lie us

Me and my husband went here to find a ring as it was the only jewelry store in town that wasn't a pawn shop since we had to make sure it was a true white gold ring due to some allergies of mine. We got a great deal on a beautiful ring with sapphires and even sprang for the extra warranties. We were never informed we'd need to bring the ring in every 6 months for inspection or that missing one would void our warranty. We had even brought it in a few time over the last couple years for cleanings and repairs and even a resizing because my fingers swelled when I became pregnant and not once were we asked when we would be bringing it in for inspection or even sent a reminder email, nothing. I was doing housework and noticed my center sapphire is gone, and the bracket/ facet whatever is cracked and bent! Every time we had to take it in to repair it was for that stone and now it's lost to the void.

I’ve been a customer at Kay Jewelers Braintree, MA for years, and the team is always friendly and helpful. Rich, in particular, goes above and beyond. He helped consolidate my past purchases under one profile as that used to be a point of frustration. Recently, a sentimental piece of jewelry broke and Rich arranged to get it replaced, truly making my day. Exceptional service, thanks Rich.

I purchased a ring, I have it serviced every 6 months. One week after the inspection a diamond fell out. When I took it in for repairs I was told charges would be waived. Of course the rep wasn't at work. The rep called her at home. I could clearly hear her say she doesn't remember but give it to her. The rep insisted I pay for labor. I asked to speak with the manager. She attempted to speak to her before I did.