Kay Jewelers

Kay Jewelers Reviews

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About Kay Jewelers

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Kay Jewelers Reviews

Stars Rating

  • 19%
  • 0%
  • 0%
  • 6%
  • 75%

Popular Mentions

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    How do I know I can trust these reviews about Kay Jewelers?
    • 4,476,427 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Customer ServiceStaff

    Reviewed June 24, 2024

    I recently visited Kay Jewelry Store on Camp Creek Marketplace and was absolutely delighted by the exceptional customer service I received. The moment I walked in, I was warmly welcomed by Lynette **, who was not only friendly but also incredibly knowledgeable about their collection. Lynette was patient, answered all my questions, and provided valuable insights into the different pieces of black diamond earrings they had. Lynette is an outstanding Store manager, who has a beautiful smile and wonderful personality. The excellent service I received made my visit even more special. I highly recommend Kay Jewelry Store to anyone in search of beautiful jewelry. I look forward to returning for future purchases.


    Reviewed Oct. 18, 2023

    I went into Meriden Conn Kay's to pickup earrings I had backing bent and was waiting for my turn. Then I saw a bracelet I liked once I picked up the earrings. I asked the sale woman Muriel if I could see the bracelet and I tried it on but the other one was calling me. So she put that one on me and I fell in love with it. So we went to see if I could get it and l did. I am going to wear the bracelet to a Halloween party I am going to with my costume. I again want to say Thank you Muriel for helping me this bracelet is going to set the night out perfectly. I also want to say Thank you to Ben another Kay's salesman who I brought a watch last year from but he showed my Dad how to set his date. Thank you guys for making this a wonderful experience and day.

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      Reviewed Oct. 2, 2023

      3 months ago I went into Kay Jewelers in Wilkes Barre Pa to have my ring inspected & cleaned. A gift from my daughter several years ago. I cannot put into words how wonderful my experience was!! Stevie & Ashley were phenomenal!! Their knowledge, professionalism & willingness to help are exemplary!! They are a asset that cannot be replaced!! I love my rings, earrings & re-set of my Tanzanite engagement ring, with the expertise of these 2 wonderful ladies!! Thank you ladies from the bottom of my heart. I will go nowhere else!!


      Reviewed Aug. 15, 2023

      I walked into Kay Jewelers in Tilton, NH. David assisted me in cleaning my diamond ring and wrap. He looked up my information and asked if yellow gold to properly clean them. He informed me when to get the diamonds checked to keep my warranty. He is pleasant and informative. Thank you for your help, my diamonds and gold shine! Elaine

      Customer ServiceStaff

      Reviewed July 25, 2023

      I have been going to Kay Jewelers on 34th street for a while now. One of the main reasons is because of the sale agent Christianna. Since day one from entering this shop, Christianna has made each experience of shopping with Kay Jewelers a pleasurable one. I can literally text her and tell her what it is I'm shopping for and before I enter the shop I already know beyond a shadow of a doubt what it is I'm purchasing and everything about the product. My latest experience working with Kay Jewelers/Christianna only solidified why I'm not shopping anywhere else. My wife's bracelet popped and I informed Christianna and she told me to bring it into the shop and with no questions asked she had the bracelet repaired free of charge. This is top tier customer service, Kay Jewelers should be really proud to have such a representative working for their organization. Very professional and courteous...

      Profile pic of the author.

      Reviewed June 1, 2024

      Absolutely terrible experience! Horrible! I wish I would never have used kay and their financial institution #comenitybank #breadbank. I cannot say enough bad things about these thieves/companies. DO NOT use Kay/Comenity.

      Customer ServiceStaff

      Reviewed May 18, 2024

      The customer service that I received from the store manager May 11th, 2024 at the River City Station was very disappointing and unprofessional. The store manager accused me of complaining too much to the associate manager concerning my ring that had a missing diamond. She suggested that I get rid of the ring or risk this happening again.

      My ring has been repaired twice with the same unresolved issues, a missing diamond from the same area on the ring. The store manager seemed to care more about sale of another ring than my feelings resulting in no empathy or sympathy. I didn’t feel like a valued customer. The store manager constantly interrupted the sales associate as she tried to help. She proceeded by asking me inappropriate questions as she tried to rush me into buying another ring.

      The core value and trust in which Kay Jewelry stands on was broken. This experience left me feeling pressured and rushed to exchange a ring that may have less value than my original ring. I was also asked to pay an additional $700 towards the new ring to honor the full exchange. This experience has left me very disappointed with the quality of the jewelry and the customer service at Kay Jewelry. I am hoping this can get resolved in a more appropriate manner and it will be passed along to corporate.

      Sales & MarketingPriceStaff

      Reviewed May 15, 2024

      Full Review on why I am giving it two stars. Buying off Website was easy, and a fair price. I let my Partner pick out the ring and I surprised her on the when. She absolutely loved the ring. The engagement didn’t work out. I went to trade it in and was told I couldn’t because the Levian collection is considered junk. I was surprised because I was never informed that it was junk. On the Website it was advertised as this premier collection.

      I was a Kay Customer for years up until that point. I ended up selling the ring for half of what I paid for it. My issue was I felt hood winkled into the purchase as they advertise their trade in program. I was under the impression I was purchasing a diamond only to find out it was mostly Quartz. I’m not a Jeweler, my bad, should have researched more. Be careful with your purchase.

      Verified purchase

      Reviewed May 12, 2024

      Good day. I went in to purchase a pair of earrings. This was the price in front of the display. When I went to ring it up, they came up to 115. The sales lady said the signage didn't refer to those earrings but the ones beside them. Then when I said I wanted them instead, she said she was wrong. It didn't do that either.

      Customer ServiceStaff

      Reviewed May 2, 2024

      I placed an order with Kay jewelers online. I know I entered the correct shipping information but somehow, they got the old info on my order! I called customer service from the time I ordered the ring until the day it was delivered to the wrong address!! After I repeatedly called and called customer service to help, nobody would help and now my $6500 ring has been delivered to a state 6 and a half hours away that I don't live in. And they are telling me there isn't anything that they can do!! On several occasions I ask to speak with a supervisor, and they refuse to put one on the line!! Several said that a supervisor couldn't help me, and another said that I would have to call back in 24 to 48 hours to speak to a supervisor!! Someone signed for that package and got a free $6500 ring, but it wasn't me! Now I'll have to jump through hoops to get my money back!

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      Kay Jewelers author review by ConsumerAffairs Research Team

      Kay is a jewelry company owned by Signet Jewelers that was founded in 1916, and the company is headquartered in Fairlawn, Ohio. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products.

      • Design-a-ring: Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique.

      • Personalization services: The company personalizes jewelry for customers, including adding monograms or engraving special messages into jewelry pieces to make them one of a kind or tailored for a specific person.

      • Style finder: Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves.

      • Extended service plan: The company provides customers who purchase and own their jewelry a number of services, and by purchasing an extended service plan, these customers can take advantage of the jewelers' services for the life of the product. These services include cleaning, repair, watch tuning, damage checks, refurbishment and more.

      • Credit options: Kay offers customers credit options to help them finance their purchases.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Kay Jewelers Company Information

      Company Name:
      Kay Jewelers
      Year Founded:
      375 Ghent Road
      Postal Code:
      United States