Kay Jewelers Reviews

I have been losing weight for a while and lost my wedding band recently. After two days of diligent searching I looked online for men's wedding bands and found Kay Jewelers in Muskogee, OK, where we live. I looked over their rings and found a couple that interested me. They were running a Black Friday Sale with significant discounts so we went in. The young lady that helped us was very nice, knowledgeable, and helpful. She sized my finger and I ordered one that I really liked. She said it should be in the store no later than December 2 and to watch my email as they would let me know when it arrived at the store. Three days later, I cleared out emails and they had received it in the store and we picked it up today. That was a pleasant surprise as it was only a three day turn-around. I am very pleased with the store here in Muskogee and with their sales staff.

My husband's ring is absolutely beautiful!!! We were so afraid that the design around his whole wedding band would be compromised after being resized. It looks totally new and fits very nicely. We love it and can hardly quit looking at it... lol. Also, our experience was above and beyond with Kristian who kicked off the repair at the Cypress Outlet store. Plus, we don't even have the words to express how pleased we are with how Nancy picked up the ball and made it all come together... and so quickly! Nancy, Kristian, and the jeweler who did the work are truly RARE assets for Kay Jewelers (or for any company). Again, our sincere thanks to Nancy and Kristian for caring and for their due diligence. We are beyond words with BIG smiles. Dropping the mike... way to go, Kay's!

I went in for my regular cleaning and inspection! They found a crack in my crown and was easily able to pull up my account with them and send the ring off for repair!! It is really cool how the Warner Robins location has a repair shop right in the store!! Everyone was very nice and Katie ** was very polite and I love the Warner Robins location!!! We’ve been with Kay’s for about three years now and they don’t disappoint!!!

The wonderful customer care I had during my recent visit made me very happy. The personnel was really friendly and very knowledgeable about their collection from the moment I went in. They gave insightful information on the various styles of black diamond earrings they had in addition to responding to all of my inquiries. Wonderful charisma was possessed by the store manager. My trip was made even more memorable by the wonderful service I got. If you're looking for gorgeous jewelry, I heartily suggest Kay Jewelry Store. Future purchases from me are something I'm excited to make.

I recently visited Kay Jewelry Store on Camp Creek Marketplace and was absolutely delighted by the exceptional customer service I received. The moment I walked in, I was warmly welcomed by Lynette **, who was not only friendly but also incredibly knowledgeable about their collection. Lynette was patient, answered all my questions, and provided valuable insights into the different pieces of black diamond earrings they had. Lynette is an outstanding Store manager, who has a beautiful smile and wonderful personality. The excellent service I received made my visit even more special. I highly recommend Kay Jewelry Store to anyone in search of beautiful jewelry. I look forward to returning for future purchases.

I purchased a ring in Dec. I told the salesperson that I was shopping from Canada, and that if I were to return the ring within 30 days, would that be fine and without any problems? I was conveyed that would not be a problem at all. Early Jan I went back to return the ring, but I was told that I would have to return back once again to pick up the refund cheque in 3 weeks, and that I was not getting a refund right away! I still patiently agreed and called back after 2 weeks to follow up. I was told to call back again the following week. They did say that they will call me, but they did not. I then called again today (3 weeks from the date I returned the ring!). They still told me that the cheque is not there and maybe next week. They also told me that have had this problem with lots of cross border customers! They also told me that I could contact the head office to follow up for my refund.

Placed an order online for a nice ring for myself for my upcoming wedding. The Delivery date was set for January 7th and I ordered in on December 18th to be delivered to the store. January 7th came and item not shipped. Made a call to customer service and was told not to worry it will be sent out soon. Few more days go by and they told me it would be escalated. A week goes by and no email or communication. Around January 15th I get an email from the Kay telling me they are reviewing my order. On the 22nd, a month after I Placed my order, that the item was not in stock and my order will be canceled. How does something like this happen and why is this email even sent.

Recently took my ring to Kay for resizing, they told me I had to pay for it because I hadn’t taken my ring for inspection for over six months, I tried explaining I was overseas on deployment and could not bring it in. They wanted me to pay $180 for resizing, I went two stores down to Helzberg Diamonds, they charged me $60 for resizing and had it done in two days. I regret buying my rings at Kay and paying for the warranty/service, I will never shop at Kay again. By the way, while I was at Helzberg, I bought my wife a $12,000.00 ring.

Took my watch to get a battery. The girl used a press to put the back on and crimped it too hard and broke the hand. Emily refused to acknowledge so I went to Jarred since they are under same umbrella. They repaired at no cost and showed me the broken parts and confirmed it was Kay Jewelers' fault.

I just recently had a ring sized. They did a fabulous job! Emily A. Helped me with the ring and some other jewelry. She is so professional and down to earth. I always ask for her. She does a great job. All the ladies are great, and help me find the best price for what I'm looking for.