Kay Jewelers Reviews

Let me start by saying that I've never dealt with a jewelry store that cares so much about their customers. I dealt with a pleasant worker named Ashley **!! Oh my God she was incredible. She helped me over the phone find my wife the perfect ring for her birthday!! I didn't stress over anything at all. Ashley made everything so smooth! I was amazed how she worked with sent me pics of rings and helped me according to my budget! I was so happy I told all my brothers and my sons lets get together and go to Kay Jewelers in Sanford NC! Ashley I hope you are there when I bring the crew with me! I promise I'll never shop at another jewelry store ever again!! I'm so happy with what I got and how I was treated!! Thank you Kay Jewelers and most thank you to Ashley ** for her incredible help of me making my dreams come true for my wife!!!! GIVE THAT WOMAN A RAISE FOR REAL!!!

I've been trying to talk to a human to complement an AWESOME experience that I had at their North Dartmouth location. The Associate named: Katie was Great. She Was very Personable, Knowledgeable, and Professional. She and the other associates acknowledged me before I even entered the store. Katie bent over backwards to get me the best price possible for the Movado watch that I Gladly purchased. I took my business there after dealing with a Rude experience at one of Kay's competitors who is also in the same mall. I am Very happy with my purchase and the way that I was treated. Not like a credit card but, like a person. I'd give Katie a 100 star review. Thank you Very much to Katie who I would Totally Recommend. More stores should learn from this. A simple "HELLO" goes a LONG way.

I was looking for a unique birthday gift for my daughter who became a first time mom. I found it online so I came to the Round Rock outlet store hoping to see and feel this jewelry as I like to do before I buy. The manager Lorena was great in helping me to find out if this was what I was looking for. Also to show me the size and look of item since it was not in stock. With her expertise, patience and charm I was able to make the right decision. I would recommend her for your jewelry purchases!

From the very beginning, Tammy and her team at Kay Jewelers in Pineville, NC created a warm, welcoming, and professional environment. Every step of the customization process was handled with remarkable care, attention to detail, and expertise. We deeply appreciated the time and patience Tammy showed in guiding us through design options, thoughtfully answering our questions, and ensuring that the finished ring beautifully reflected our vision. Not only did the team deliver a finished product that exceeded my expectations, but they also completed it ahead of schedule—adding an extra layer of joy and relief to such an important occasion.

Back in 2020 I bought a wedding band online from Kay Jewelers. I'm happy I chose to purchase a Life Time Warranty Protection plan. Over time I gradually lost so much weight, my wedding ring was so loose it kept falling off. I took it to Kay Jewelers in Salem NH to have it resized. The Sales representative who helped me was patient and had me try on different bands to ensure the right fit. The ring was sent out to be resized and in less than two weeks I got it back. To my surprise it was too small. Frustrated and confused we went through another refitting process. The ring was sent back to be enlarged.

First of all I have been a Kay’s customer since 2014. Mind you I have NEVER been late on a payment. I did mail my check on time in December but it DID NOT arrive until 4 days late. I called to ask to have the late charge be refunded, since I HAVE NEVER been late before. They would rather lose a 12 year customer than to refund me the late charge. So I cancelled the card. Shame on them for doing this to a long time customer.

Purchased a necklace and realized chain was too short. Went back to store to see if they could exchange for a slightly longer chain. Was told, "NO, you can purchase another chain for $50 and change it yourself." Went to a competitor jewelry store, purchased a replacement chain (same finish, quality, length) for $28 and they put the new chain on the necklace.

Very disappointed, will never buy from Kay’s again. I purchased 2 rings, both birthstone rings. 1 after my parents passed with their birthstone. I absolutely loved the ring so I bought one for my daughter with her son's birthstones. We had the rings about 6 month and noticed one of the stones fell out. I called to see about getting a stone put back in the ring and was told since I didn’t have the protection I would have to pay. The ring is still sitting in my jewelry box and angers me every time I see it.. I will buy another ring somewhere else before I every go back to Kay’s. I feel as if the stone should not have fallen out with just normal wear.. Very disappointed customer

My work place was looking for a gift to give a retiring coworker. I looked online at several places and decided on what appeared to be a beautiful silver bangle bracelet. I purchased the bracelet and when it arrived it was damaged with a dent and a scratch. The bracelet cost over $600 yet was on sale around the holidays at 50% off however, the piece was not advertised as damaged. I had a good experience with the local Kay jewelry store that helped me get it replaced. The employee helped me get someone on the phone in the store. The call to cooperate was awful: terrible connection and unprofessional and they wanted me to pay full price and then they’d refund me. No way. We finally got another bracelet ordered. It was in good condition. Then at the recipient’s retirement party when she put the bracelet on, the safety chain broke. My point is for a bracelet priced at over $600, you’d expect better quality.

Yeas ago I purchased watch battery warranties for Kay. Back then (early 2010's) it cost $10.00 to have a jeweler change your battery. I paid $25.00 for free watch battery changes for life. For more than a decade this worked well. My watch stopped, I went to any Kay, the replaced the battery on the spot for free. Over the years, I purchased 10 of these warranties.