Kay Jewelers Reviews

My husband's ring is absolutely beautiful!!! We were so afraid that the design around his whole wedding band would be compromised after being resized. It looks totally new and fits very nicely. We love it and can hardly quit looking at it... lol. Also, our experience was above and beyond with Kristian who kicked off the repair at the Cypress Outlet store. Plus, we don't even have the words to express how pleased we are with how Nancy picked up the ball and made it all come together... and so quickly! Nancy, Kristian, and the jeweler who did the work are truly RARE assets for Kay Jewelers (or for any company). Again, our sincere thanks to Nancy and Kristian for caring and for their due diligence. We are beyond words with BIG smiles. Dropping the mike... way to go, Kay's!

I went in for my regular cleaning and inspection! They found a crack in my crown and was easily able to pull up my account with them and send the ring off for repair!! It is really cool how the Warner Robins location has a repair shop right in the store!! Everyone was very nice and Katie ** was very polite and I love the Warner Robins location!!! We’ve been with Kay’s for about three years now and they don’t disappoint!!!

The wonderful customer care I had during my recent visit made me very happy. The personnel was really friendly and very knowledgeable about their collection from the moment I went in. They gave insightful information on the various styles of black diamond earrings they had in addition to responding to all of my inquiries. Wonderful charisma was possessed by the store manager. My trip was made even more memorable by the wonderful service I got. If you're looking for gorgeous jewelry, I heartily suggest Kay Jewelry Store. Future purchases from me are something I'm excited to make.

I recently visited Kay Jewelry Store on Camp Creek Marketplace and was absolutely delighted by the exceptional customer service I received. The moment I walked in, I was warmly welcomed by Lynette **, who was not only friendly but also incredibly knowledgeable about their collection. Lynette was patient, answered all my questions, and provided valuable insights into the different pieces of black diamond earrings they had. Lynette is an outstanding Store manager, who has a beautiful smile and wonderful personality. The excellent service I received made my visit even more special. I highly recommend Kay Jewelry Store to anyone in search of beautiful jewelry. I look forward to returning for future purchases.

I went into Meriden Conn Kay's to pickup earrings I had backing bent and was waiting for my turn. Then I saw a bracelet I liked once I picked up the earrings. I asked the sale woman Muriel if I could see the bracelet and I tried it on but the other one was calling me. So she put that one on me and I fell in love with it. So we went to see if I could get it and l did. I am going to wear the bracelet to a Halloween party I am going to with my costume. I again want to say Thank you Muriel for helping me this bracelet is going to set the night out perfectly. I also want to say Thank you to Ben another Kay's salesman who I brought a watch last year from but he showed my Dad how to set his date. Thank you guys for making this a wonderful experience and day.

I bought an engagement and wedding band from Kay Jewelers in the South County Center in St. Louis and to make a long story short they lost my wedding band when joining the two rings together after I got married with them, rendering my engagement ring useless. I tried to wear the remaining ring, but got too many comments like "You're engaged?, I thought that you were married."! among other comments. I finally put it in my safe and only took it out for the 6 month inspections. It took that long for the shock of losing my wedding band for me to realize that my engagement ring is useless.

Be careful with this brand!!! I bought jewelry from them. Paid 4x what is due each month but charged me late fees 2x. I complained about it but told me that I did not make minimum payment during due date. For heaven’s sake, I paid it off in just in just 3 months!!! Until now, they haven’t returned the late fees. Very shady business… NEVER AGAIN!!!

I have not had a good experience with my wedding ring from Kay Jewelers. Diamonds falling out over 4 times in the span of less than a year and having to send ring back multiple times, leaving me without one. The customer service is also subpar.

I received beautiful Diamond stud earrings from my husband for Valentine’s Day. Unfortunately he was not thinking when he purchased them, because my ears are gouged out to 1 inch. Unfortunately with my other piercings the earrings are so large that if I were to get a second hole they won’t fit. I’m a busy person and didn’t realize that I wouldn’t be able to exchange them even though the tag is on it. So I was told that they have a good trade-in program. I came to my local store to trade them in. They have never been worn, but to trade in I have to buy something that is double the value of the earrings. I just want something smaller that will fit in a second hole.

Bought a birthday ring which was to be - "available next day at store". Next day found out it was being shipped to my home address (not great but still should have made the birthday). Yet 3 UPS reschedulings and of course missed the birthday. Very disappointing. Called to check on things today - 40-65 min wait. Never again. Will be returning this item.