Kay Jewelers Reviews

December 14th 2019 was the third time I had to return my wedding set due to diamonds falling out. Each time my ring is sent to their shop it takes over two weeks to get it back. They continue to tell me that they will inspect and tightened the diamonds. The quality of that ring is not good. I have contacted corporate in hopes that they will upgrade to a better quality or replace the set and extend the service plan we have.

I placed an order on 12/5/19, and to this date it still shows pending on the website. I have followed up and contacted customer support 3-4 times already, and the agents have been telling me that it is "in process" and made it sound as if I have no business contacting them since it is within the "5 business days processing" which is not stated in their site. I contacted them on the 6th business day to check and I was told that it was only the 5th day, when it wasn't. I contacted them again the next day (7th day) and was told that it doesn't update until after the 5th business day, and to me that is very confusing and inconsistent to say the least. Finally, yesterday evening I contacted them again and was told that there has been an issue on their end processing the order, and it should ship no later than 12/16/19. I never got any form of notice, if I had not contacted them, I would've not known.

My fiance and I bought the engagement ring a year ago and we took it back to Bridgewater, NJ store for cleaning and finishing as we had purchase the warranty. The stone in my ring is certified with the certificate number in carved in it which we paid a lot to make sure we are getting real diamond. When I went back to pick up my ring they were not able to verify the certificate number that was suppose to be in carved on stone and ask me to show what number I have on my certificate. Also they are saying that there was never a number on the stone when I gave it to them.

I ordered a necklace as a gift over a week ago, it had a processing time of 4 days and then another 2 day shipping, it's a gift for Friday, and it's now Wednesday. I have called and spoke to people on chat and no one has an explanation. They say, "Sorry but there's nothing we can do about it." I'm just sick about it. You take the money out of my account and then have no answers for me when I ask where my merchandise is. Will never shop here again.

I ordered a necklace that takes 4 business day to process and then it’s shipped for me to pick up in store. I calculated the time with 2 days to spare, it’s a present so it was important to arrive in time. It’s been more than 4 business days and my order is still pending. Every time I contact someone gives me an excuse of why it wasn’t shipped or say it’s getting shipped next day. As of now I’m not even sure it will arrive in time anymore. I understand there might be a lot of orders due to the season, but don’t promise a delivery date that you can’t match.

My $600 necklace clasp broke within the first year of purchase. My husband bought it for my birthday and did not purchase the warranty. The manager Clif basically told me that’s too bad, and I should have paid for the warranty. While I understand that you take a risk when you don’t purchase the warranty, I also feel that a moderately expensive necklace should last more than a year before needing a $220 repair...which is what Clif quoted to buy the warranty and get the clasp fixed.

In May 2019 I got a necklace & earring set matching ring and bolo Mom bracelet for Mother's day. My ring had to be resized which we got the warranty for and they resized it and the ring looks great. In September I had broke my bracelet when it got caught on a table and my necklace broke as I was turning the chain. I took them both in to be fixed in late October and luckily they fell under the 6 month warranty. They were back after a week and I went to pick them up. The chain on my necklace wasn't fixed due to too many week link's in chain. Not sure why a brand new 4 month old chain has so many week links?

I went to the Conyers Ga. location. To experience a wait of over 45 minutes of a lady that in my opinion was TOO old and not knowledgeable enough for the job position. Just to find out after trying to take my watch apart to change the battery. That they were out of stock! Then went to the Stone Crest Mall location to get my wife and my own battery changed in our watches. Just to see them scratch both watches and tell us they didn't have the battery anyway!!! Then try to deny that she scratched it!!

We took my engagement ring back to the store on October 29th because it needed to be resized and a stone had fallen off. We were told that the "promise" date was November 14. I thought okay cool it seemed a bit long to me but I'm all new to this. Well, November 14 comes around and I go to the store to pick it up and guess what? They didn't have it and they needed to call the repair shop to see if they still had it. The repair shop still had it because they were waiting for a shipment of more stones to fix my ring that wouldn't be there until the following week and I should get my ring back on November 19. Well November 19 comes and we still hadn't heard anything, so my fiancé calls the store. He was told that the ring was finished but they weren't sure if it was going to be on the truck for that day or the next. They told my fiancé they would call the repair shop and then give him a call back.

I received non-existent customer service by Marshall's Plaza, DeWitt store manager Cody. Unlike previous dissatisfied customers I would assign a negative 5 stars. In a nutshell, I purchased a bracelet from Kay's site on-line, which came with a Full return and refund policy at ANY Kay's store as listed on-line AND on the shipping packing list.

On September 28th I ordered a ring for my husband for our 50th anniversary. They sent out for the proper size and engraving. I called and stopped by several times and was told it was out for engraving and would be ready before the end of October. I called on November 11th and was told that they “thought they saw it somewhere” and would look for it. I called the corporate office who called and had them find it. Thanks for turning a Joyful surprise into something stressful for me. Amy **.

I visited the Easton Location in Columbus, Ohio on 11/4/19, as my Forever Us Ring and Band needed a repair for the 3rd time. Needless to say, this is the LAST time I will visit any Kay Store, much less purchase anything from them. The Manager on Duty stated that he couldn't find record of me coming in for my prior 6 month inspection. After humiliating me in front of other Kay Customers, by asking to see my cell phone to look at my emails to make sure I was telling the truth about receiving emails from Kay, he blatantly called me a liar. I said, "Sir, can you please review the footage from the day that I was in the store?" He responded, "No, why would I go to that length for you? I am not in the business of giving things away." He said that he thinks that the Employee just got busy and forgot to log in my visit, but that it was my responsibility to wait at the store and make sure that he logged it.

One wedding band sent to replace diamond, engagement ring and another wedding band sent to have dipped. All size 7. One wedding band came back size 4! They insisted I had to sign their iPad that I received all rings and then they would send back one ring to have fixed. I insisted that they note what happened before I signed they said they couldn’t do that. Not even an apology! They said they didn’t do it, it was the place that did the repairs.

Amazed and touched by their generosity. Kay's had a National Cat Day post on Facebook, I replied with a collage of my kitties, they loved my post and gifted me with a free pair of black and white diamond paw earrings...just because! I had them shipped to me in TWO days...and it included a HANDWRITTEN note. I already buy all my good jewelry at Kay, that for sure won't be changing! Thanks Kay!!! That's some pretty awesome marketing and customer appreciation work!

My daughter's wedding ring came from Kay's. 1st Diamond fell out..2nd time loose prongs..3rd time loose diamonds. Had it back 2 days and NOW diamond fell out. They have had it longer then she has told her it's because she sleeps in it. Not their fault. Very rude. Told her no one can help her. Just take it back to the store see if they want to replace it.. I advise you really look at the customer service of the jewelry store before buying. They my have a lot of stars but do you want to be the next unlucky bride? Kay's is not very will to better the problem.

At the end of December, my partner bought me a topaz set which included ring, necklace, and earrings. He also purchased the extended plan which we thought would cover everything if something happened to the jewelry. I maybe have worn the set five times since he purchased it. One night after wearing it, I put the ring in my jewelry box without looking at it. A few weeks later I decided to wear the ring and discovered that the topaz stone was missing. I have no idea where it fell out.

Retuned diamond earrings on the next day of purchase, on 08/31/2019. After several calls and emails I got an answer that there was a glitch with the system and refund failed. According to representative, Heather **, second attempt was made. Another month passed and money have not been returned. The agent now does not respond to email. I had to open a dispute with MasterCard. Very disappointed at the whole experience.

On 2 other occasions that the ring needed repairs they always had a reason why I would have to pay.

Wedding ring upgrade. The manager at the Paddock Mall In Ocala FL was absolutely amazing. She spent three hours helping us along with another employee. We ran into a few issues. One ring I wanted they just ran out, then I found another one and went to purchase it and it sold online that quick. They did not give up and we finally found something that I love. Needless to say they were extremely helpful and tried their best to help me find exactly what I wanted. Thank you ladies, I can’t wait to come pick up my ring on a few days!!

I bought my ring a year ago, and 8 months ago I’ve already had to bring it to the store to be shipping out to be fixed. I waited two weeks exactly for it to come back not FIXED. The gem was still loose, so loose I could hear it move around. Like did they not even look at it?!? So then I came back a couple weeks later for it to be send out AGAIN. But this time a diamond fell out. A couple weeks after a “master craftsman” was looking at it. She said she put a rush on it but still hasn’t come yet. It’s really a shame. I get an email saying a “master craftsman” is looking at it but yet it comes not fixed.

While the ring is beautiful, I would caution you in purchasing this ring from Kay Jewelers. It's available only online and not in the stores to try on. Therefore you only have a select few size options to choose from online, 6-8 are your size options. When buying directly from the site, it says you will receive free sizing, but this isn't true. When my ring arrived, I took it to the store to be sized and was told by the sales people in the stores, that they take the size 7 and then size it "free" to the other few size options offered when buying the ring. I wear a 4.5 which wasn't an option and to have it sized would cost me another fee as if we haven't already spent enough buying the ring in the first place. Kay Jewelers was unwilling to waive the resizing fee. I will not be a returning customer due to the principle of the circumstances! This is very deceiving and to me another way to make money off the customer.

The jewelry is gorgeous, but both the necklace and ring my boyfriend bought me have spent more time broken and apart than it has been worn. The ring is bulky and I worried I would lose the pearl, each time it broke I was lucky enough to find the small piece. I have got my ring back and broke it the following week. I ended up super gluing myself and haven't had a problem since. What glue are they using? My necklace chain just broke, which is exactly what happened to my other necklace. Thank god I had warranty, but will no longer be getting jewelry here, huge disappointment.

I have been going back and forth for 3 months with a manager named Kristy at Warwick Mall. I took a picture of a ring at Jared, we discussed having two bands just like the ring at Jared but the diamond and sapphire size would be the EXACT SAME as my engagement ring size AND larger sapphire under the halo part of my engagement ring. Kristy said this was no problem and gave us a price cheaper than Jared. We have had to go back and forth 4 times to fix the ring because it would look NOTHING like the one at Jared that she had a picture of the entire time. Finally after the fourth time I went in to try on a mold and it fit and the shape was right. If anyone knows what a mold looks like it is completely green so can’t tell the size of the diamond at all BUT when Kristy is saying they are the same size we agreed on and paid for, why would I question it?

I opened a Kay Jewelers Credit Card back in 2017 with the hopes of building my credit. I was approved for $300 which was not much, but I felt was sufficient as so not to overdue it. I had the card for a whole year without using it. In December of 2018 I used the card for the first time for a Christmas gift for my mother. I made the monthly payments give or take a few days overdue, but never close or past 30 days due from Jan-Jun 2019. Then I received an email alert from my credit monitoring account stating I had an account that was closed and did I close it. I looked up my credit account report and saw that the Kay Jewelers card had been closed.

So let me just start off with buy the insurance on ANY items purchased at this store. Got an engagement ring in March. Prongs broke 3 times so they told us they would reset the band in a new setting at no cost due to the insurance. Get the new ring. Huge flaw in the center stone and the center stone isn’t even center property. Not only has this taken over 2 month to address but the customer service is absolute disgraceful. They should be embarrassed of their company. They don’t even deserve one star.

I purchased a very expensive enhancer ring for my very expensive engagement ring. The ladies that help me were amazing. However, when I received the enhancer, it did not fit properly in my ring. I took it back to fix and the assistant manager, Kathy, was completely useless, inept and ignorant towards the issue and refused to get it fix. Please do not purchase anything from there, you will be sorry for the rest of your life.

This was the 4th jeweler I went to to have my wedding set repaired. Not only did they repair the rings to new, it was well above my expectations. The rings look as new as they did 25 years ago. On top of that, the store manager was so concerned with the delivery of my ring on schedule that she personally went to pick up the ring herself. Kay Jewelers will be the ONLY jeweler I deal with now because of their service and the trust I have in them. This is the Kay's at the Berkshire Mall, Wyomissing, PA.

My husband purchased my engagement ring in late 2014, we purchased our wedding bands from the same store in early 2015. Fast forward to late 2018, the diamond in the inside of my engagement ring falls out while at the store for a regular cleaning and inspection. I’m the one who notices. I’m informed at this time it will be 3 plus weeks and I have loose and chipped stones. I was concerned with the repair time and had it noted in the system. Left the store in the Sanford mall. I decided I would try the store in Orange City do their repair time was significantly lower 7-10 days.

I have been on a very long journey to getting 700 credit score. Long story short this company switched their Credit Card Merchant in the middle of a pay cycle for a set of earrings worth $120 as a mothers day gift for my wife. I could have bought them very easy just wanted to have a running credit payment. Well, now I have 1 missed payment of thousands at 100% because they didn't notify me and didn't transfer account info, just left the account to continue missed payments. WTF!!!. Genesis Financial will also be getting a review as they said they understood the misunderstanding, took the late charge off and promised a letter to the credit bureau saying it was an error. I have had a Kay Card for 8 years, they change vendors and I get the short end of the stick. I closed my account and will not be returning to Kay!

Someone went into a store at Kay Jewelers in Pineville, NC and used my information to purchase over three-thousand dollars in jewelry. The person that did this used my name, previous address, and a FALSE date of birth. They did not verify that all information was correct. If they had verified this, they would have caught this fraud. When I called them, they did not want to help me resolve this issue at all. They referred me to the creditor, Comenity Bank. They won't even assist the police department because they know they messed up.

My fiance and I visited Kay Jewelers on April 8th, 2019. We picked an engagement ring and wedding band. We also brought a solitaire ring that we decided to replace the diamond from and place it into the new ring as the diamond clarity and carat was better than what the current ring had. The associate stated that they would be able to convert the solitaire into a heart pendant, use the diamond that was being removed from the new ring and use it for the heart pendant. Brilliant idea as the solitaire ring held many sentiments. I was advised that a service fee would be charged which of course we agreed to pay. We were told that the rings would all leave their store that same day and we were given a receipt with a due date. Estimated a week or 10 days at most. We were excited for this and were awaiting our rings with much anticipation.

Long story short, Kay Jewelers (Comenity Bank) claimed they needed my address because they were receiving mail back as undelivered. I verified that my address was indeed correct - the same address that I have on a few other Comenity Bank cards. Two months go by and I notice my Experian credit score dropped by 40 points due to a delinquent account. Behold it is Kay Jewelers reporting that I am over 30 days late and the account is showing Negative on my credit report. I made an immediate payment and contacted their customer service through their message system. They issued a late fee reversal for the 2nd payment that "I missed."

I purchased a ring for in April got sent to get sized and when I got it back it was still too big so i went to another store and asked to get it sized smaller again and I was told that they were only going to size it according to how they wanted to even though i expressed that I wanted it to be tight on my finger. Well I get it back (now may 11th) and it's still too BIG. I feel like they did nothing to it and I had to pay for it. It's a $600 dollar ring and it slides right off my finger. I am so disappointed. If I'm paying for it then I should get it the way I want it. Since I have bought it I haven't had it on for more than a day.

My sister bought my daughter a ring from Kay Jewelers as a gift and paid $110.00 for it when purchased new. My daughter wore the ring occasionally but not daily. The ring was less than two years old. My daughter asked me to take it back and have it fixed because the entire front fell off the ring (pictures will be provided). I expected them to say no problem and fix the obviously defective ring. That’s not even close to what I got. When I took it into the store the employee said she didn’t know how to even describe the jewelry because she’d never seen anything like it before but she had to write a description on the service ticket so her own words that were used to describe the ring were “Top of ring fell off”. I had to pay $37.00 to have the ring soldered back together. That was more than a third of the ring's retail value and it was clearly defective. Should have been repaired free of charge. It was clear my daughter had not abused the ring. Beware!!

I purchased a Purchase A Le Vian luscious cushion-shaped Chocolate Quartz surrounded by swirls of 14K Strawberry Gold drizzled with Le Vian Chocolate Diamonds® and Vanilla Diamonds. It states that The ring has a total diamond weight of 1/10 carat. Le Vian®. Most natural gemstones pictured have been subject to an enhancement process or treatment (e.g. heating, oiling, diffusion, waxing, etc. ), which may not be permanent and may require special care. Generally, most treated gemstone jewelry should only be gently cleaned by rinsing in warm water and dried with a soft cloth.

I was gifted several pieces of jewelry for my birthday which is Feb 9th, three to be exact. I have had 4 repairs in the last two months to my brand new jewelry. When I shopped recently I purposely passed Kay’s and drove an extra hour to Jared’s only to have the exact same thing happen to two pieces I purchased from them!!! Both pieces broke! After clearly becoming very frustrated I began the task of attempting to reach out about my horrible experiences only to find out they are sister companies. I started with both storefronts...that was needless to say a joke.

The products are ok but not the best. I don’t like the warranty plans cause you have to keep coming into the store to have items inspected. We have lost stones in various rings. Store always had polite sales associates.

I went to Kay Jewelers to use my current wedding ring, of which I purchased from them, into a custom piece (new setting). When I came in to pick up the ring, one of the diamonds was yellow. They tried to blame it on the materials they had used from my other ring, but the picture they took proved NONE of my diamonds were yellow. I sent it back in to have it "swapped out" and waited 16 more days. I tried to call ahead to have them verify that it was repaired but they told me they were too busy to look. I drove 30 miles only to find out the diamond still didn't match. I was livid and they refused to do anything.

Originally bought my wedding ring at Kay Jewelers. Religiously brought the rings to be checked every 6 months per their warranty. A prong broke off (for the 5th time!) so they sent it in. It was returned to me and they said they could not fix the prong because "the whole setting would melt" and that my engagement ring was unfixable. So I asked if they could at least separate the engagement ring and wedding band so I at least had my wedding band.

I am trying to return a necklace and receive a refund. I paid cash and I literally went to every Kay Jewelers store in my area and was told they don't have the cash to do a refund. What I don't understand is how a billion dollar company doesn't have $400 cash to refund for a product I am not satisfied with. They all say to call back to see if they made enough cash, or to wait till the weekend. My thing is I paid cash and I want my cash back immediately upon return. I will never deal with Kay Jewelers again. Merchandise way overpriced for the quality of the product.

Also, I tried removing my address from their system because I no longer want to receive any mail from them. They will not remove my address. I even called their corporate office and the woman hung up on me.

My husband bought my engagement ring from Kay in Montgomery Alabama, where he was told if he opened a case account he could save 10% oh, so he did. He said he was then given a Rewards Card saying to bring this back anytime and you will save $300 on her wedding band, when he went to purchase the wedding band at the Prattville Alabama location oh, they did not have it so they sold him a plain band that would do until the actual band could be purchased at a different location.

My fiance has a Kay's card. We love shopping for jewelry with Kay's always great product. However, the customer service seems to be slipping so much so that we have decided to no longer return to Kay for our jewelry needs. Reason being - every time we have gone in since my engagement ring was purchased we have been encouraged to spend our $500 Kay bucks. We were told it expired May 2019 by Pam... Then when my fiance went back to get a Valentine's gift he was informed that it expired just days before??? We are so frustrated with this. How can someone look at our account and see that we have credit of $500 and misread the date?? Talk about incompetence. With that being said we have decided to start shopping locally.

I returned a jewelry item that I was displeased with on the same day I purchased it and 2 months later, I’ve not received my credit. Furthermore, this error has impacted the details of my credit with all three credit reporting bureaus and that it’s showing I owe a higher amount on my available credit and interest is still accruing.

Like others I tried to make an online purchase. It failed said to try again. I tried again and it went through. Checking my bank account I saw that Kay had charged my account twice for the same order with the same order number. Called customer service they said they would do nothing about it and the charge would go away. Without thinking I let it sit and this might be my fault, but when the life insurance went through I got popped with a NSF charge thank you. No some days later Order Placed on February 2nd, I talked to customer service on the 2nd as well all was supposed to be fine. Now it's the 13th the day I was to get my order, and guess what, It says the order is pending. Now it cleared my band on the 6th so there is now holdup on my end.

I tried to order a mother's ring on their website on Saturday, they did a pre-auth on my bank account but the order never went through. I had to wait for that to fall off and went into the store and spoke to the manager and she tried to place the order on the website and got the same message I got Saturday. So she calls customer service and they tell her it's something with the website not accepting my debit card, so they told her for me to purchase a gift card and place the order that way. I specifically asked her if they were going to charge me twice since she ran my debit card again at the register this time not through the website, she told me absolutely not since the debit card wasn't accepted in the website, I said OK.

We bought my enhancer for my engagement ring in 2014. The sales person said once the ring was soldered the first warranty applied. Paid off the ring in 2015. Been taking in every 6 months actually every 3 months because the stones keep falling out. Well this last time 5 years later they say stones are loose in the enhancer and we have no coverage on the prongs etc. I called their corporate office to get records. Don't go back that far. They also send me a new credit card with the new logo. Same day I get the card they cancel it. When I call to ask about that they say "I could not verify my address." THEY MAILED ME THE CARD! This caused a hit on my credit report also. The repair service with them will make a killing without a warranty. 6 times had to fix the original ring. I don't trust them to work on it anymore. I took elsewhere and will never buy anything from them again. I was a loyal customer and bought numerous things through them.

Bought a 6500 ring. They said they could size it later once we were ready because I wanted to hide it for the big day. Everything went great, so we brought the LEO ring and they sent it out to be sized. (Never did they say anything about a sizing issue at the time it was sent to a 3rd party vendor). The ring is gone a month, and they call to say it can't be sized and we need to order you a new ring. Now not only do I have no idea what ring and quality they are sending, it now will take 2 full months longer for the ring to be done.

I would not recommend Kay Jewelers to anyone looking to resize a sterling silver ring. My experience was a huge waste of time and could have easily been avoided. Upon entering the store I asked, "Do you resize sterling silver rings?" I was told, “Yes.” It took them three weeks to realize that they do not in fact size sterling silver. No one called or emailed me (despite my being told multiple times that they would do so) and when we finally called and discovered it was ready to pick up, the store associates didn't realize that the ring had never been resized... We had already paid for the ring by the time they realized it, so they had to refund us our money. An associate was then able to recommend a local jeweler to us and called over to make sure they were open and could take care of us that day.

I bought a ring for my wife on our anniversary (about 3 months ago). At the time of purchase, they said the gemstones were protected under their lifetime guarantee: "We will replace, free of charge, any diamond, emerald, ruby or sapphire covered by this guarantee if it chips, breaks, or is lost from its original setting during normal wear." Well, guess what? The ring's diamond fell off during normal wear and when I took it there to replace it, I was charged for it, almost 1/3 of the original price of the ring. I am extremely disappointed with this very deceitful business practice and will not buy there again.

I had an absolutely terrible experience. Do not go to the store if you have kids or want to be treated as a person. I went to the Staten Island Mall location to look for a couple of pieces with my two boys. My younger son was fascinated with the telescope in the front of the store. While I was looking at the Jewelry a woman approached him not to touch it. Confused as to why she would not just tell me I proceeded to tell my son not to touch it. Then I turned my attention to continuing to look at the jewelry. A few minutes later I see a woman (Rabia) frustrated approaching my son, I told her that I will address my son and she proceeded to approach him telling me with attitude that he is still touching it.

I ordered a bridal set on 1-4-19. I paid extra for it to be here on 1-15 because I was getting married on 1-18. They printed a label for the ring on 1-12 to be shipped but it never went anywhere after that. The customer service was horrendous. Nice people, absolutely no help. They said that the post office never picked it up. Next person said UPS had it. I was told they would find the order and overnight it and then refund my shipping. If it wasn’t found, they would put out a critical search to find it. A lot of drama later, it was never marked as critical and they said that they never said they would refund my shipping.

I bought a necklace from the Kay store in Rosenberg Tx in May of 2018, well on Jan 8th I took it to a friend of mine that works in a pawnshop to clean my husband necklace. I told her to test it to make sure it was real. Well come to find out she told me the necklace must be plated because it was sticking to the magnet that they used, so I left from there and went to another pawnshop where I didn't know anyone to see if my friend was correct, well the young man at that pawnshop told me the same thing... Necklace is gold plated not 10k. Then I took it in to the Kay store and the young lady said she would send it to corporate so they could test it. Well now it has arrived at the store and they're telling me it's real just hollow. But I do not want this necklace or anything else from Kay Jewelers anymore or ever because it's not real. It's plate.

We bought our wedding ring 25 days in advance and when I was picked up, my wedding ring came in the wrong size with 5 days before for the wedding and the seller said that I can not do anything before my wedding date, this would have to marry a bigger wedding ring then return in the store to stay without a wedding ring for 15 days and then have to go search it again. I was extremely disappointed with the lack of solution and little case of the shop in solving the problem in time. Summing up I paid for another store to do the correct size and had no refund for that. I do not recommend purchase from this store, which is not cheap at all, let alone with good service to solve my case.

I purchased a mother’s ring from Kay. I paid $485. The peridot came out of the ring and was lost. I took it back to Wilkes-Barre store where I purchased it to inquire about getting it replaced. They sent it to their repair shop for an estimate and after a few weeks, I was told that it would be cheaper to buy a new ring! Hmmm a peridot was going to cost more than the ring? No way!

My fiancée purchased a tennis bracelet for me on 12/27/18 using cash as form of payment. After receiving the bracelet I decided I didn’t like how it fit or the quality of this bracelet so I proceed to go return the bracelet on 1/3/18 with receipt and bracelet in its original packaging only to be told that this multi-million dollar jewelry store cannot refund me $215.00 due to not having that much cash in register!! I proceed to ask if she could just put my refund on my debit card and she states “NO” because that’s not what form of payment I used to purchase the item.

Wife and I went to the Kay Jewelers Outlet store in Charlotte NC on 12/12/2018. Purchased a ring that my wife picked out. The ring needed sized so the clerk sized it and gave us a pickup list for 12/24. Great. It would be in before Christmas. Wrong. They call on 12/31 to pick up. We went in, tried the ring. Too small. This clerk asked us we gave the size. When we said no she asked my wife if she ate salt that morning. They sized it again and sent out (rush supposedly). Told us that it would be in Friday. That didn’t happen. We told them that we would like to take to another jewelry store for sizing. She said we would lose warranty. I told my Wife Merry Christmas 2019. By the time we get her ring the warranty would probably have ran out. Go to another Jewelry Store.

I go into the Vero Beach FL store a week before Christmas. They make a mistake with my card. I go back next day they assure me my kid's jewelry will go out next day service. Two day before Christmas I go back to the store to find out why my kids never got their gift... That's right you guessed it. They never shipped it. They forgot to tell me it would be shipped overnight January 1 when the piece was ready... I know they can care less but they ruin my kid’s Christmas and I will never buy from them again.

Kay Jewelers' customer service is average. I did not get accurate information regarding warranties but the jewelry is good quality and lasts. I will shop here again. There often is not enough sales associates to get help right away but getting credit here is an easy and simple process.

Kay Jewelers is a rip off... My husband and I both called Kay Jeweler in November 2018 for the payoff amount... They gave us the amount. We send a cashier's check to pay off our account. December 22, 2018 I got a bill in the mail... I called Kays... talked to a representative about my bill. The lady Ashley told my husband and I that they was a bank and they don't take interest off when you pay your account off early... She said we still owed the X amount... we told her she would be talking to our lawyer and Ashley said,"If that's what you want to do..." Kay Jeweler has lost a customer... We spent about $10,000.00 in that store... I will tell people not to shop there. Kays don't care about their customers!!!

Ordered earrings that my wife wanted for Christmas online with Kay Jewelers as I believed (falsely) that their reputation was very good. I even paid for expedited 2nd day delivery (15.95). Four days later (yesterday) I got an email that my order had been canceled. The email was sent at 11:24 p.m. I called customer service this morning, and waited on the phone 20 minutes to get a very affable CSR rep who "apologized for my trouble", and that they "could not source my order" in the 4 days. The apology is irrelevant to me, because now it is the Saturday before Christmas (Tuesday) and I'm not sure what to do.

Thanks to Kay I get no Christmas gift. My husband went into a store and what he wanted wasn't in that store so the associate supposedly placed the order for it online for him in the store and two weeks later still no ring. He calls and they have no record of the sale. He paid cash so that will be fun to try to get back. They did absolutely nothing to try to make this situation right. They don't care about their customers at all, not our first bad experience with Kay but will be our last.

(This company doesn't even deserve one star.) I've heard a lot of great things about Kay Jewelers and was even suggested to go here. I wanted to get my mom a mother's ring for Christmas so I went online and personalized the perfect ring for her. I filled everything out that was needed and ordered the ring. It came back saying it was unable to read my card so the order was unable to go through with my purchase. I waited a couple minutes and tried again thinking the website might be having technical difficulties, it came back and said the same thing. I went to the store the next day to see if they could help me work my problem out, unfortunately they had the same problem and did nothing further to try to solve my problem. The next day I went into my bank thinking there may have been a problem with my card and that's where many problems were found.

My husband bought me a 14k gold round stone engagement ring with total of 16 diamonds in October 2016. It has been 2.3 years that I have had this ring on my finger. I rarely take it off except when I go in to have it inspected. It still looks gorgeous and none of the stones are loose or have fallen out. I have never had a problem with Kay's yet and hope it stays that way!

I recently purchased an engagement ring for my girlfriend. Greatest day of my life! The ring not even on her finger for a week the stone falls out! Store offers a replacement. Upon me inspecting this replacement I notice the stone is placed crooked so I tell the jeweler and they say "Really?" And they proceeded to inspect it under the magnifying glass and say, "Wow! It is!" Now I see this without a magnifying glass? So I say, "I'm not taking this ring. Please send mine out to be repaired and sized." A week and a half later it's finally in so I have to call them and the women tells me, "It might be in. We've had a lot of boxes come in but we've been swamped! So we haven't had a chance to look through them but when I get to them I'll let you know if it's in!"

My experience fabulous. Good quality stones. Very happy with my purchase. Love my ring. No problems with stones. I would purchase more jewelry. They were so helpful and got a beautiful one carat diamond that I am very happy with.

Eye catching pieces but not a wide variety. But their item showcased many available some quite reasonably priced. Not for the person shopping for unique pieces but overall nicely displayed and salespeople ready available to assist you.

I purchased a 14K gold diamond and emerald ring while we were in ST Kitts. Alex the person that sold me the ring assured me that the ring was 14K and the emerald and diamonds were real. I did not check the inside of the ring to see what was stamped in it. My receipt states 14K gold. I was cleaning the ring only to find out that the ring is not 14K gold. It is 10K gold. This makes me unsure if the diamonds, and emerald is real or not. Trying to get someone to talk to me about this. Not sure about the outcome.

NOT KAY JEWELERS. www.kay.com. I urge all considering a jewelry purchase to do research in customer satisfaction with jewelry quality and durability before shopping at SIGNET JEWELRY COMPANIES, and many mall jewelers are their subsidiaries. If you are interested, here is my experience at Kay Jewelers: beautiful duplicate engagement rings purchased Feb 2016 with warranty. Small stone falls out of mine Aug 2017. Repair. Same stone falls out 3 days later. Repair. Same stone falls out a week later. Repair. This is a pattern. Store manager at Eastwood Mall Kay Jewelers suggests ring may be defective. Tries to get duplicate ring. Discontinued. He gets them to agree to make new ring in my size, tells me they will put my 3 big diamond in newly cast ring. Ring comes in to store in wrong size. New ring is made. It comes to store missing same stone my original ring keeps losing!

I have lost three diamonds out of my Leo ring in the past three years. We just spent the morning arguing with them about a diamond that is missing now. Apparently when they ask you at the store if you want them to "take a look at the ring", it does not mean they are inspecting it!!! What else would "take a look at the ring" mean? Seriously very upset at this point because they are saying that they will not honor their contract because it was not an inspection. In addition, we had very poor service in the store to explain all this. The 'store manager' laughed at my husband and mocked him. Then when I called, she pretty much told me I was stupid over the phone. What the heck happened to good customer service? We paid cash for this ring and it was not cheap!!!

My husband bought my ring at Kay Jewelers in 2016. Since then we have gone back to the store multiple times, none of which times have ever been a quick trip. Routine cleaning and inspection at the six-month mark takes an inordinately long time. However this is not the reason for my poor rating. When my diamond was sent out for re-dipping and engraving just prior to my wedding, the store was unable to verify using the photographs taken that the diamond was the same one in my ring before it was sent out as when it arrived back in store. This was due to a combination of poor photography on the way out and also the photography was not done in our presence when we arrived back in the store to pick it up and the photographs provided did not match but this was not brought to our attention.

This week I’m tired of poor and deceptive customer service! I hope that 2 reviews in a week does not minimize the validity or magnitude of the complaints of two separate companies. Not something I ever do but it’s the only voice I have apparently! Thanks to Kay Jewelers I have a red mark on my credit report for a purchase that was returned! I’m so beside myself over this situation. I can’t even pull it together to re-address this situation in person! My son made a purchase that he fell just short qualifying for credit. They don’t allow co-signers so it was suggested they ring me up as if I bought a $500 gift card, give it to him towards the purchase along with his jewelry trade in credit. Ok no big deal. He paid me back.

My husband and I trusted in Kay enough to drop my ring off on November 3rd to have sent off and soldered. My expected date back with my ring was suppose to be November 17th. My husband then informed me today on November 12th that my diamond fell out while being soldered and it would be another 3 weeks. I then contacted the Fairview Heights, IL store and spoke with A salesperson who then informed me of this incident. I asked her if there was any way to speed this up and she proceeds to tell me it will take anywhere from 6-8 weeks after she just told my husband only 3 weeks! I then got an email saying the estimated pick up date would be January 14th which is not no 6-8 weeks. I am absolutely angry with this!

My husband and I have been trying for over a year to unsubscribe from Kay Jewelers' emails by clicking 'unsubscribe' at the bottom of each email. I finally called and they told me it would all be taken care of. Nope! Still got 9 more emails and now they are not just coming from our local store, but from another store an hour away which we've never been to and from their corporate office. Just called again and was told that even though I click unsubscribe, each store had to unsubscribe me. WHAT?! Thank goodness we haven't had an account with them in years!

I’ve been a customer with Kay for 5 years. Had a $1000.00 limit on my card. I made purchases at the fraction of my limit and have always been faithful to my payments and haven’t missed one. Today I went into the store after putting my balance down to 0, to go buy a necklace, when I went into the store I asked the employee to review my card to make sure I can complete a purchase in the amount I wanted to buy, he reviewed my card and told me I was good for a 1,500 credit limit.

I was looking for a replacement wedding band as my old one no longer fit. We went to Kay Jewelers because my old wedding band was purchased there many years ago. I had my finger measured, size 13 1/2, picked out a ring in the section that would come in my size. I was then told that It would have to be ordered as they didn't have that size in the store. I gave them $200.00 dollars down to order it and was told that it would take about 3 weeks for it to come in. We waited the three weeks and did not hear from the jewelers so we called to find out if the ring had come in. The sales lady put me on hold for a very long time and I had to call back because I was cut off. When she answered she informed me that the ring I had ordered only went up to size 13. Question; why did it take almost a month to find this out and why couldn't the salesperson take the time to check before taking my money.

We have bought from Kay for years. May of 2016 my husband purchase my wedding ring set. By August 2016 one of the main diamonds had fell out. He proposed in July, so I only wear the ring for a month. We took it back to the store and exchanged it for a Leo certified wedding set. Thinking it would be better. Wrong! I have now had the ring 2 years and have lost 3 diamonds!!! The quality of products is horrible. I called wanting my money back. And of course they say “we can fix it or exchange it”. Great. My options are a third ring or fix it for the third time. I will never buy from Kay again.

So where do I begin? I have been a Kay's customer for years and I built up my credit with them, my credit limit double since I first started with them. Over the years I have spent 10's of thousands of dollars with this company. Recently Kay's switch finance companies and they closed my account. Their reason was that they couldn't confirm my address, well I called their finance company and the lady confirm my address over the phone. They have my information and all she said, "Well sir you have to reapply." Why would I have to reapply? they have my information and since they closed my account my credit score dropped almost 20 points, and if I reapply it will ding my credit score again. And of course the manager at the Kay's store I go to said, "Sorry I can't help you." Is this a way to treat a loyal customer.? I will never go back to Kay's ever again.

Bought a little ruby pendant for my 17 year old daughter for Christmas. She only wears for special occasions. The chain broke after 3 months and she’d worn the piece maybe 5 times. I took it in with the warranty they supplied me in a big plastic sleeve with the date of purchase and receipt attached. They did nothing. Basically scoffed at me and said they could only help if the ruby had been damaged. Sadly, the chain was attached TO the setting and the ruby can’t be worn on another chain. It’s one piece. Still, they would not honor me or the fact that their jewelry is POOR quality. Stay away.

I always buy jewelry there but on August 25, 2018 was the worse day of my life. I went to get my jewelry inspected and cleaned. After she finished I put on all my jewelry back. I left. Didn't even take me 5 min when my husband realized he didn't get his ring back. We went right back. Lady says, "Let me look for it." So she knows she didn't give it back. I know the HV cameras. They can see I didn't get it back. So much $$ on ring and the warranty and they DIDN'T want to give my ring. They lost it. I know they can see on the cameras. Never again will I go again. Very sad.

Kay Jewelers is a first choice for a special gift. Prices vary and not all customers are treated equally by staff. Some reps give great discounts to regular customers but refuse to do the same for a new shopper.

I made a purchase on August 20 for more than $400 and received a coupon for $100 for the next purchase above $300 which is valid for 10 days till Aug 30th, which was written by the salesperson on the back side of the coupon. I came to the store on August 29th and for some reason the coupon code has expired. This is a cheap trick to get the customers back. I am very upset about such behavior of Kay Jewelers. Shame on Kay.

This company is terrible! Bought my wife an expensive diamond tennis bracelet, with extended warranty. The clasp broke and they can't figure out how to fix it. 3 times in, waiting on 4th fix. Don't waste your time or money with Kay Jewelers.

I took my jewelry in to be inspected on 08/09/2018. I went to the Kay in the Green Hills Mall located in Nashville TN. They inspected 9 pieces of jewelry. The man that inspected my jewelry refused to stamp my cards. We only send an email. I wanted my cards stamped. Again he stated that they do not stamp the individual cards anymore they send emails. So ok I go home to wait on my email. Got it. There were items missing and none of the warranty numbers in my inspection email matches any of my paperwork. I doubt it was even inspected at all.

In April 2018 I had taken my rings in at the Oak Park Mall Store to be cleaned and inspected, not professionally done, the little chic said they were fine. On June 16th I had lost a quad diamond out of my wedding ring in which they stated was fine, along with losing a black diamond out of one of my other rings which they said was fine. Took my rings into Kay Jewelers in Zona Rosa Kansas City, Mo to have diamonds replaced. Since the little associate at Oak Park Mall Kay Jewelers didn't do her job none of my information was updated so they wanted to charge me a price to get fixed. 20.00 for one black diamond and 189.00 to replace the diamond in my wedding band.

FRAUD! I was trying to purchase an engagement ring on Kay.com and pick up in store since they had a nice 20 percent off. I got up to the checkout and a pop up prompted me to call my bank to verify my card. I did call my bank to allow purchases from kay.com be approved. Went back to check out and the website crashed upon hitting "place order". I reloaded the checkout page and the item was still in the cart. Check my bank account to find that my card was charged. So I called Kay, they said they have no record of my order and my bank will just decline it. So I tried to place the order again and same thing happened, website crashed and item still in cart and my card was charged again. If this isn't fraud then I don't know what is. Called my bank immediately to report this as fraud. Now I'm waiting for my bank to issue me a new card.

I took my boyfriend's 22' 10k yellow solid gold rope chain into the Brighton Kay Jewelers to repair the lobster clasp that had broken. 2 weeks later we returned to pick it up, they charged us $65 and my boyfriend put his chain on and realized it was longer than before. The sales associate laughed and said they wouldn't just "add more gold" onto a chain. We got home, measured it to be 25.5'! We took it to 2 different jewelers in Brighton who confirmed it was 10k gold but it was HOLLOW! They actually swapped out his solid gold chain with a hollow one that was 3' longer thinking we wouldn't notice or look into it. After doing my own investigation I will be returning to the store tomorrow to depute my case, hoping to leave with a solid gold chain.

I needed to exchange my husband's ring because it's too big. In order to exchange it, they had to recharge my card to order it and then they would refund me the amount back after it came in. His ring was about $600 and I did not have that kind of money. Horrible customer service. Would not recommend this company. Kay Jewelers - you gotta step up your game or you're going to go out of business. Very frustrating.

So my diamond fell out of my ring in early April, I had the lifetime warranty on it from bringing it in to get cleaned every 6 months, so I went into Kay to see what they could do. The last time my ring was cleaned they didn't document it so they almost didn't do anything with my ring because my warranty wouldn't have held up. I demanded they did because I was prompt about getting my ring cleaned and clearly was not my fault the person didn't document it. So the guy said since I have such little fingers if I just got the same one and resized it chances are that the same thing would happen again, and it would be better to order a brand new custom sized one. So he did that, told me it would be done early July and he was going to try to rush it. I never heard anything, and it is now mid-July.

CONSUMERS BE CAREFUL! We purchased our wedding rings at Kay Jewelers. When we made the purchase, we also purchased the lifetime warranty which had the requirement of having our rings inspected every six months. We fulfilled this requirement for 15 years. Upon the last inspection, the technician knew that a prong was broken on the ring but said the stone was solid. Sadly, the 1/2 carat heart shaped diamond fell out of the setting and was lost seven months after this inspection. I called this store and continued up the chain, requesting that the care plan be honored.

They somehow exchanged a different wedding band with a cheaper one and soldered it to the ring hoping we wouldn’t know. Then fighting with them to get it fixed has been a battle and their compensation for the hassle was so minimal it was a giant slap in the face.

Hubby and I decided to purchase new bands for our upcoming 25th. We looked at Kay Jewelers and found something suitable. I marched over to the case with the female bands, my husband the male bands. The one I chose needed resizing to a 6.5, and we were told "NO PROBLEM." All rings were paid for upfront and we simply had to wait for my resized ring. THAT'S WHEN IT ALL WENT TO A MURKY WEB OF DECEPTION. We waited two months for news of my ring, luckily we weren't in a hurry. When contacted by the store we were told the ring arrived and it was a size 8. HUH? Then the web of lies started:

I got an opal ring in December of 2017. Come June only 6 months later there is a crack in the stone... I took it back to the Kays at the Fort Steubenville Mall where I got it and the manager refused to owner my warranty... I had to call customer service to get anything done. DO NOT shop the Kay Jewelers at the Fort Steubenville Mall. The manager will do everything in her power to NOT HELP YOU... But will jump to make a sale and take your money... She has no business being a manager. No jewelry should brake in just 6 months... I have 8 pieces of jewelry from there including wedding bands that cost us thousands, but they will see no more business from me.

I buy a bracelet from Kay Jewelers. The bracelet was no good. It stretch so much that turn into bangle. Kay Jewelers is not good at all. Pandora jewelry is much better. Take it from me. If I buy jewelry from Kay worst mistakes you ever make. Go to Pandora or Tiffany. They stand about their jewelry.

Bought a diamond wedding band last year for husband, diamond fell out before 30 days. Got a replacement. He bought me a small diamond ring in Nov. 2017, diamond fell out before May. After a lot of hassle, got a replacement, different style this month, May 9th of 2018. Supposedly rose gold. The entire back of the band has tarnished and turned black. Three for three. Can't take it back because it's an exchange. DO NOT SHOP AT KAY. The jewelry is crap, substandard and cheap. Please heed this warning. The Kay at Brazos Mall in Lake Jackson also has rude employees and zero customer service unless they are selling you something. Worst jewelry I ever bought!

The reason for my review is I would like to let others know that I am very unhappy with a black diamond ring I am paying for through Kay Jewelers! Very displeased... I bought this on credit in Jan. This year, I have been back to Kay 5 times trying to replace this ring with the same, still finding each time that the black diamond does not test as diamond on the diamond tester in the store and also doesn't test on my tester. This was bought for my daughter because she wanted a real black diamond. So I order online from Kay that states real Black Diamond. I was told by a Assoc. at the store that black diamonds do not test on a diamond tester >>> NOT TRUE.

When advertising Mother's Day gift, this company do not make it easy for the recipient to receive. You as the purchaser must be present to pick up the gift - really in 2018! This company has so many elevations that requires immediate attention! Customer service is quick to tell you to cancel the order & place it over again! No empathy, relating statements or the ability to be an ambassador of their company to resolve customer complaints. I failed as a consumer by not reading the previous complaints. The fact this is repetitive issue, why not make this a priority for your company to resolve. To know better is to do better!

I went into Kay Jewelers today to buy a ring. I had it picked out from their webpage and had all of the information with me. I went to the counter and stood behind an associate. She was busy finishing up an order. I was willing to wait. However, I expected to be acknowledged and be told she would get with me in a moment. At one point she turned and looked at me. She did not acknowledge me, she did not smile, she did not say anything. I stood there a few more moments, and then left. I bought almost the same thing at a different store where I was greeted immediately and courteously. If you want waited on, don’t go to Kay Jewelers.

So my husband bought in Nov. of 2016 our rings. Mine was a bridal set. My ring supposed to came with a Engagement ring and two bands. However, we went into the store to buy a Anniversary ring and looked at the ring that he bought me and asked to see the one in the showcase and realized the ring on my finger was not that same as the one in the casing. Mine had two different bands. So we asked how did that happen and they said they didn’t know. Must of happen when my ring was sent to be sized. So we ask if they would correct what happen. They agreed to and order my bands that was purchased. So we informed Corporate because the bands that they order is not the same ones in the showcase with the ring. They said that they will correct everything and this time I asked to take my rings to get them Unsoldered and we will bring the bands to them after. That’s what we did.

Purchased an item and was informed by the salesperson that it will be 12 months interest free on my Kay's credit card. Nothing was mentioned of any type of downpayment. My first statement showed an interest charged. Interest free was the only reason I purchased an item anticipating paying it off in 12 months.

I travel for a living, purchased an item at the Colonial Heights, VA store in March 2018, item arrived on or around April 11th. During such time I relocated 30 minutes away from their area. During this time I was also assigned an unexpected project that took me away March 30th. I made three calls attempting to have the item shipped to my home address or to a store in my new area of residency. I was told they couldn’t ship to my home address, which I understood, but requested to have it shipped to the store in my area, they refused. I made three calls requesting they ship the item to the store in my area, and each time was told they had to check with Chase then it became an adamant no! I offered to pay to have shipped to their store, but they refused to do so.

I will let everyone know how horrible of company Kay Jewelers is. When we bought my engagement ring we were told we were being put on a plan that we didn't need a down payment, and wouldn't be charged any interest unless we missed a payment. Fast forward a few months, we have NOT been put on this plan because apparently this plan "isn't an option." Okay, well that's exactly what we were told. Have been arguing with the company for over a year, and will not give us our money back. This company is such a JOKE. I will be telling everyone NOT TO SHOP HERE. THEY ARE A BUNCH OF CROOKS.

So me and my wife went to the store in The Mall at Robinson Pittsburgh, PA. Since their website is horrible I can't place an order no matter what I do. We went there and looked for something we like. Their store attendant didn't even say "hi" or "I'll just get back to you" since there's another customer. That guy is already facing us but didn't even say anything to approach us. Very bad experience from them. They wouldn't know how much we could purchase in there. So we just walk out and we will try to find another Kay Jewelers store. I hope the store attendant of Kay's are more friendly.

It was wonderful! Sometimes I can’t get out and she help me out! Always been there! I always dealt with Jennifer! She has class dealing with customers! I say a very great saleslady! I will be doing business again with Kay’s in Auburn, MA and Jennifer **! Very great service! Thank you for having people like Jennifer work at Kay’s part of the team.

My wife and I purchased our wedding rings from Kay Jewelers in Spartanburg, SC on Feb. 14th. Her ring needed to be resized and mine had to be custom made through an online order. No problem. The store manager gives me a loaner ring in the meantime, although it is useless as it is several sizes too big... The store manager then tells us both will be back in two weeks. Two weeks rolls around... No rings. A few days later my wife calls the store and her ring is in. Mine, however, they have no idea about. Mind you the estimated DELIVERY date was supposed to be 3/1.

I walked into Kay Jewelers with my fiancé in 2013 and we each got approved for a $2500 credit line. We purchased our engagement and wedding rings. I set up auto pay and never missed a payment. Started at $160 per month and gradually declined from there because I never used the card again. I eventually received a $1500 credit line increase without my asking for it. I decided I was going to get my mother something ridiculously beautiful for her birthday, turning 60 is a big thing! I was thinking black diamonds. I went to the website and noticed my credit limit was back down to 2500. I couldn’t figure out why. I called and they said that I made my payment on the due date after the cut off time. So... I wasn’t even a whole day late. Just a few hours and they reduced my credit line back to 2500. I was so disgusted, I just didn’t even bother doing more business with them after that.

Purchased a ring from Kay Jewelers before Christmas 2017. Was charge for a guarantee that I didn't not agree to. Kay Jewelers sent it to sizes, came back the wrong size. These two problems were corrected. Had the ring about seven weeks and a stone fell out. Because I didn't keep the guarantee, I have to pay for the repair, $300. Would not honor warranty on exchange because I had take it to another jeweler to be sized the second time. I wouldn't go back to any Kay Jewelers.

I recently purchased some rings on Valentine's Day when they had a sale. I received the bridal set. But I have not received the wedding band as yet. I called, I went to the jewelry store and they were not trying to help me with my purchase at first. Then the manager called and said that corporate wants to call me. I don't know what for. I called customer service and they said it was at the store. The due date is March 1st and I still have not gotten my wedding band. I don't know what to expect. I want my damn wedding band!

I purchased a pearl ring with sapphires surrounding the pearl from a Kay in Louisiana in June of 2017. Initially, I was very happy with my purchase, but after having to repeatedly send the ring off for repairs, it became apparent that I was going to have some problems. I continued to have to send the ring off for repairs at least once a month for a total of 6 or 7 times. The store I usually purchase from in VA has tried their best to have the jewelers deem the ring nonrepairable, but they have not had success. I am usually pleased with my purchases from Kay, but after this experience, it will be very unlikely that I continue to shop here. They claim to stand by their jewelry, but refuse to make things right when their product does not live up to what it's supposed to. Very dissatisfied customer!

I bought a ring from them for $130.00. I brought it in because several people as well as me see that diamonds are missing and all they keep doing is cleaning it and she looked at it under the microscope and she tells me nothing is missing. The screen was so big you can’t see anything and then she tells me "Oh it’s the metal you're seeing" and then has the nerve to call me the customer paranoid. That crosses the line. I will never go back here again and they won’t admit that diamonds are missing from the ring not to mention I also bought another ring costing me $485.10 which is over $600 with them that I’ve spent there and they won’t admit that diamonds are missing from the first ring I bought for $130.00.

I recently applied for a Kay Jewelers credit card and was issued one with a 2000$ limit, so happy to be able to have money to purchase Christmas gifts for my family I went to my nearest Kay Jewelers and surprised when I was told that I would have to provide 20% of my purchase with the credit card upfront, ok I was not informed that would be a requirement but I went ahead and paid the 20% upfront, fast forward to making a payment, I made a payment over the phone using my savings account information NOT my checking account information only to have my checking account debited for the payment which threw my account into overdraft...

I inherited my mom's engagement ring which shortly after I got the band cracked. I took it in for them to fix. They told me that the prongs needed fixed also. The prongs in the beginning were flat against the stone. When I got it back the band was nice but the prongs were huge and stood really high above the stone. Also they had pits and one looked like it had a crack in it. I had them take pictures of it and send it back. When I got it the second time it still wasn't right.

I bought a ring that required resizing so I purchased the warranty which includes resizing. Upon presenting the ring and receipt, they told me that I didn't purchase the warranty. I know I did but the salesperson run it up by adding the prices together and charging me that amount for the ring. They were very unhelpful as if they were accustomed to making this excuse. I will never shop at Kay Jewelers again and I hope they go out of business! Additionally, when I arrived to sort this out, they had two salespeople who were busy frustrating other customers and I watched for 20 minutes while they fumbled around and pissed off everybody they "helped".

My horrible experience with Kay Jewelers in Marquette Mi almost happened as soon as I walked through the door. I would be rating 0 if I could. My husband lost his wedding ring, as a surprise I went to Kay's to purchase a new one. The sales associate was trying to find my account as I looked around. After wasting 45 minutes of my time she come to me and say my account has been closed due to inactivity. Really, Kay's. That’s how you treat your customers. Against my better judgment I was there, I still wanted a new wedding ring for my husband, I’d just put it on another credit card, so I picked one out. I could of fallen on the floor when the sales associate says to me I’m sorry but there’s actually suppose to be a 1 in front of that price, it must of worn off. Still, biting my tongue after paying a thousand dollars more than what the price tag said.

I ordered a necklace that was supposed to have a been shipped 2nd day air only to find out that they were going to take over a week to process it. Then once it makes it to the shipping department it sits there for no apparent reason. I called their customer service and they are literally the most helpless people I have ever dealt with. They could only tell me what was on the email I had already received. What is the point of having a live customer service if they can't do anything to help. This ruined the birthday gift for my girlfriend and I cannot state too much what useless customer service people they have there.

I recently purchase a ring on 12/29/17. Their salesman told me it was the wrong size but to come back anytime and he could get it sized for me. When I return they say I must buy an extended warranty and I could pick from a 34 or I believe it was 56$ package and that they would not resize it unless I lid extra even though I had the salesman word. He wasn’t in the store when I first came back but left when I arrived.

To make it short, I wanted necklace with a cross, so I bought one for myself. I noticed when I got home the 24" chain had been spliced about 3" from the clasp... I took it back and ordered another. The one they are going to exchange is 429.00 dollars, 10K Gold. GUESS what? A magnet will move the chain around like iron. I am very upset as the necklace I bought is worth about 10.00 dollars that they sold for 429.00 dollars. DO NOT BUY from this company!!!

My 81 year old mother purchased a diamond bracelet in September 2017. This bracelet was a Christmas present for me, yet she was not informed of your return policy of 60 days. Had she known this, she would not have made her purchase in September. Since neither one of us knew of the 60 day return policy, we met today in Las Vegas, Nevada in order to return the bracelet. My mother lives in Cedar City, Utah and I live in Blythe, California. Cedar City is 3 hours away from Las Vegas and Blythe is 4 hours away. Imagine how I felt when I was told I could not return the bracelet, and that I could not make an exchange unless I spent double the amount of the cost of the bracelet! My mother and I are both quite upset about this. I will never wear this bracelet for it will only remind me of the pain that I felt as my mother cried as we left the mall.

I've place an online order for a necklace/pendant on 12/21/17, the website indicate if I paid for the 2 business day delivery, my order will arrived on 12/26/17. It is now the 27th and my order has yet to be filled. What's worst is the website has no information on my order, no tracking information, and no activity. When I called customer service, they told me that the two business day start when the warehouse fills the order. WTF!!?? Absolute contradiction from the information during my order placement. I am still waiting on my product. No product updates. No status information.

I got a Kay's card several years back, almost 5 yrs now, put my wife's wedding ring/engagement band, promise ring, diamond earrings, another diamond ring, a diamond necklace over these years, the balance was paid in full over and over again, this was when it was Comenity bank services, I had basically had minimal issues logging into the Kay's website and being able to pay online. Well, sometime early this year of 2017 without knowing I was switched over to Genesis, and they handle all the credit stuff, and suddenly logging into the website was just about impossible, password/ log in info was wrong Every time, so, you would think you could just change your password have a text confirmation sent like they say they will, but for me, the text confirmation would never come, so then you would have to request an email be sent to the account they have, great, but more often than not I wouldn't get, or it would take a day to receive it.

Went into Kay Jewelers to have a ring that was purchased there with a warranty to get cleaned and inspected per the warranty. While I was there I decided to drop off my ring that is a family heirloom to get repaired. Dropped it off in the 27th of November after they told me that they could have it finished by the 14th of December. I tried to call the store on the 15th after not receiving a call that the ring was finished on the 14th. They wouldn't answer their phone. I had to go into the store to find out that my ring still wasnt ready.

Bought my husband's watch from Kay Jewelers and bought the extended warranty. We ended up having to take it in to get repaired. They sent it off to their vendor at the beginning of November, it is now past the middle of December, so I checked my email, received an email that went to Spam, it stated that it was ready to be picked up. I come in to pick it up and they tell me that it's not here, that they had to send it back out because they sent it to the wrong place... This is absolutely unacceptable. Do not buy your jewelry from Kay Jewelers, go somewhere else my advice.

I went to Kay in Paramus Park and showed a picture of a ring I was interested in buying. The saleswoman said, "I don’t think we have that." So she checked the number and came back and said, "No we don’t have that." And pretty much dismissed me. I walked out then walked back in and said the customer service I was looking for is, "We don’t have that here but I can check another store. I can order it for you." I left annoyed at the level of service and purchased a ring at a different jeweler.

I would not buy anything from Kay Jewelers. It started in June 2017. I upgraded my wife’s ring for our anniversary. I bought it from them, then my wife went back to have it sized. They sent off to size and the jeweler damaged the diamond. They offered to repair or make new get new, and she did not get her ring back until November. I also, had my ring replaced, they shipped the wrong ring two times. The staff is nice, but they are not very good at what they do at the Oxmoor Mall location in Louisville, KY. I recommend that you not use this jeweler, they are not good at their job at all.

Ordered pendant online and representative indicated 2 day delivery for FREE. Arrived 4 days later. Worse than that, the pendant was shown considerably larger than what arrived. Very disappointed with Kay Jewelers. This item is a definite return. Don't put too much stock into their online pictures of jewelry.

I would recommend everyone in Nebraska to visit the Kay Jewelers store at Sunset Plaza. They are very polite and courteous to all of the customers. They will go the extra mile for customer satisfaction. I am a regular visitor there and always enjoy their way of making my concerns their number one priority.

My husband and I decided to upgrade rings and opened up a Kay’s card. We were told we would make 12 months worth of payments at a specific amount interest free. They warned if we did not make these payments everything would be charged interest. I get to my last month (yay!) and then realize I am charged over $300 interest. If you pay the amount they tell you to pay you apparently purposefully go into the 13th month and get charged interest! This is absolutely ridiculous since I paid every payment on time and I trusted their staff when they said if I paid that amount it would be covered. I will never purchase from them again because I honestly believe their company purposefully does this to get the interest at the end either way.

My husband bought me a Neil Lane engagement ring (the live store sample since it fit well enough) in late 2015, and gave it to me on January 31, 2016. He purchased it from the Kay Jewelers in Tuscaloosa, AL. I eventually got the ring sized down. I never actually had a problem with my engagement ring at all. It has many very small stones and one larger center stone.

My fiance took me to Kay Jewelers in Bartonsville PA for me to pick out my engagement ring (I'm 50 and this is a 2nd marriage), we did pick one out and ordered one, but it wasn't one that I was 100% on board with. While checking out we were told that there was another Kay in the next town over (Crossings Premium Outlets in Tannersville PA) that had a larger selection. We decided to drive over and check it out. As soon as we walked in the door it was like walking into a car dealer -- pounced on by numerous people, but there was one who was overbearing and took us over -- Andrea. She was all smiles and friendly and asked what we were shopping for. I told her that we were just at the Bartonsville store and had purchased a ring there that I wasn't 100% thrilled with and wanted to see what she had.

I just purchased a necklace from Kay using my credit card, because one item is 70% discount online shown from the Slickdeal but the Kay website did not show the discount code in a proper way and just let it pay after inserting my credit card number. Feeling like definitely ripped off and feeling terrible.

Received my engagement ring from Kay. After 12 days the diamond fell out. Purchased it at Kay Jewelry store at Chandler Mall. The manager Sue was extremely rude and did not offer any solutions. One of the most memorable things in a woman's life is the man of her dreams asking her to marry him. Kay Jewelry ruined it for me. Do NOT PURCHASE FROM KAY JEWELERS.

I purchased a wedding ring set on credit w/ Kay Jewelers. The sales manager told me that my first payment would be on 12/01/2017. I received my November statement on November 2, 2017 indicating that the amount due for November was $0.00. On November 6, 2017, I received an email from Kay/Comenity bank indicating that my account was 2 months past due and I owed $347.00. I called the credit card company and told them what the sales manager and my statement said. They told me the sales manager didn't know what he was talking about and they changed credit card companies and I needed to pay the full amount to keep my account current. They have also listed my payment as late and charged me a late payment fee. This is wrong in so many ways!

I don't even know where to begin. Well let's start with I could have been sobbing all day! I have had my Neil Lane set for 6 years and it's been one thing to another that needs to be fixed. My original place of purchase was wonderful but it is 2 hrs away. It starts with Xmas shopping 1 month after getting my ring. What should have been awesome time turned horrid.

The "manager" "gemologist" Melissa is a scam artist at the Smith Haven mall in Lake Grove location. My fiancé had purchased a ring from her in August 2017. From the beginning everything went wrong. First she tried selling him a wedding band that couldn't be made into a engagement ring. Then from there she tells him he's "instantly approved" and that his monthly payment would be $160 for a 2 year loan. Then when he went to pick up the ring they said "they couldn't find it." She didn't give him any paperwork and he has still to this day (November, 8 2017) not received anything in the mail regarding his account.

My now husband and I went to the Kay Jewelers in Champaign, IL to find a wedding ring for him before our wedding. We went in about a month and a half before the wedding date. Haylee (not sure the spelling of her name) was helping us pick it out and she was very helpful at the time, especially since they were pretty busy. We picked out the ring, and paid for it and she said that she would order the correct size for us later that day and it would be in the store in 9-14 days, and she would call and let us know when it was in. So we would have plenty of time before the wedding! 2 weeks went by and I hadn’t heard anything, so I called to see where the ring was.

During the first week of August 2017 my boyfriend picked out a ring during a business trip and surprised me. He was told to bring it to any Kay to have it sized. We dropped ring off immediately and was told 7-10 days. It was the most exciting time of my life. I never saw the ring again. It's now the end of October. We have been told it had to be remade twice and then wouldn't pass quality control amongst many other excuses. I could go on all day about the many different stories from many different Kay employees. We also were told we would be compensated for the trouble but never were. We ended up asking for our money back and told "you're not the only ones." Please never ever buy from this shady company. It's been a true nightmare to say the least.

My husband and I have purchased several pieces throughout the years from Kay, but lately we have had nothing but problems after the sale. For instance we have two watches that were purchased and was told we have their "ultimate watch plan" that covers the watch for 3 years, however when it comes down to an issue it's only battery replacement that we have and they want to charge as much as the watch cost to fix it. Unbelievable! I will be finding another jeweler to do business with! I do not mind spending the money it's just when I do I expect what I am told to be honored.

Received a phone call today from a wonderful representative of the company. We identified where the situation went pear shaped and have been promised my refund by the end of the week. Thank you Kay Jewelers. I probably won't visit that particular store again but I know of several other locations that will definitely get my business. Well Done!

My fiancé bought my engagement ring from Kay on August 4, 2017 and the salesman at a different location told him that he didn’t need insurance. Two and a half weeks later, one of my tiny diamonds fell out. We took it to the Kay Jewelers in Cullman, AL on August 29, 2017 to get it fixed and to size it down. They couldn’t make a claim because we didn’t have the insurance. So, $180.00 later, they were able to file a claim.

My fiancée bought a ring in August 2016. Within 1 month a diamond had fallen out, it was quickly replaced. Within another 2 months, a second diamond fell out. They attributed this to being resized initially. So they give us an entirely new ring. Here we are, 7 months later and a diamond FALLS OUT. We went to the location which we purchased from, and after the salesman giving us a speech about how I should just wear the wedding band, and only the engagement ring for special occasions, I asked for the manager. The assistant manager tells me she can have that diamond replaced. We asked for a different style ring entirely, because clearly there is a design flaw with the style we have. The store manager informed me that this is why they offer the care plan (which we have) so that diamonds can be replaced.

Went to Kay Jewelers to have my grandma's ring cleaned and check if diamonds were real. The sales associate showed me that there was a loose diamond in the ring. Wasn't secured and loose. He then told me it's not a good thing. I asked if it's secured enough. He said yes, and went to clean it in the clean machine and put it in a ring box. I came home to inspect it in the box and I noticed a diamond is missing. The sales associate never told me there weren't any missing just one was loose. I have reasons to believe the cleaning machine made the diamond fall out. This ring was my grandmother's and she's passed on since July 9, 2017.

I recently got engaged, however my Fiancé wanted me to be able to pick out a ring because I'm pretty particular. Due to Kay Jewelers name being pretty popular, I decided to look there. I'm a young person but have always been very responsible with my credit, so I have a pretty good credit score, so I applied for credit with their credit program to be able to get the ring of my dreams. I got approved right away, and I got an email with the credit card #, a letter saying that I could use the store right away, etc, and they were also having a sale on the ring that I had picked out, so I bought it right away with the credit that I was approved for. The item processed and I got an order confirmation. Their credit program also made me put 20% down on the ring, which was taken out of my bank account. The next day, however, I got an email that my order had been cancelled with no other information.

So, my fiance bought me the two sapphire and diamond ring from Kay's at our local store. Most beautiful ring I could have imagined. The day he went in the sales rep tried her hardest to find the two blue diamond and diamond ring I had noted I liked to my fiance but they were no longer selling this ring but was still on the site. Props to her trying. Now, I have always worn a 5& 1/2 because I have skinny fingers but my knuckles are wide. He had it sized at 5&1/2 before proposing. After about a month I finally worked up the courage to take it off and have it taken down to a 5 because it was too loose and I didn't want to lose it. They told us two weeks or less. He has called a few times and it was still out. The last he spoke with someone they said they would call to have it rushed, which they did.

I've bought an necklace, earrings, and bracelet from Kay's for someone. They went on vacation. So I said there's no need for it. I took the jewelry back to get a refund. Why am I getting the runaround about my refund. Go tell me they could send it in the mail. But it'll take ten business days. Or I can come in the afternoon after they've made some money. So I give them two days to make so money. They still haven't made no money. What kind of business is this?

My husband purchased me the 5/8 ever us band to go with my diamond he had already purchased. It was expected to be here by 6/16/17 which it was. I have the ring 14 days and I noticed a diamond was missing in the ring, mind you this is a 1149.00 Diamond ring. I took the ring into Kay’s for the man to look at it there. He did in fact look at it, the ring had to be sent off. They don't have that large size diamond in the ring in that style ring I was told. I was asked if I wanted one made or wanted that one repaired, after he further inspected the diamond ring he found a second diamond lose and advised me Not to wear the ring.

My fiance purchased an engagement ring for me on a Friday. By the next Monday I heard the main diamond moving. I didn't think anything of it because he literally just bought the ring. By Wednesday, the noise was louder. When I took the ring in, the woman working the counter told me that there is nothing wrong with it. I shook the ring and told her to listen to the noise. She proceeded to tell me that the diamonds usually do not get loose until a year into wearing them. After I insisted she look at it, she discovered that they put the bracket on the wrong way and the diamond was barely hanging on. I had the ring less than a week and had to give it up to them to fix.

My husband bought me a diamond ring. I've had it expected couple times (every 6 months). March 2016 inspection, I was told they're all snug, 3 weeks later, the biggest diamond fell off. They said it will be replaced with my warranty, gave me promise date of June 23rd. I patiently waited til that date, and never heard back from them. When I called the store, I was just told "Oh, it can take up to 3 months." I requested that they check on it and give me a follow-up.

I would like the share my most recent experience with Kay Jewelers. Here's a little background. I lost my bracelet which I had repaired twice, not even a week after I picked it up for the second time it broke again. Resulting in losing the bracelet outside in the street. At first, the store said they would not replace it. I wrote to their company, let them know about my lost and after they investigated and since my bracelet was just recently repaired, they stood by their guaranty repairs and replaced my lost bracelet (because it wasn't properly repaired). I am extremely grateful for all the efforts made by the company and understanding my loss and replacing my favorite bracelet. Kay Jewelers really made me an exceptionally happy customer.

I purchased a ring for my fiance in November last year. Working with the company has been a pain ever since as we have had many, many problems. The ring we bought was a beautiful Neil Lane two toned (white gold/rose gold) intertwined band. We sent it off with Kay's to be sized. It came back with the rose gold barely visible on the band. We sent it back again as they said "cleaning product" was left on, making it look that way. The second time we got it back, it was even worse. There was absolutely no rose gold left visible on the band. They said oh, we will make you a new one in your size that it would take about 2 months. We said okay. We waited the two months, went back and got "oh it's not ready yet, it should be done in about two more weeks."