Kay Jewelers Reviews

I have been a loyal Kay Jewelers customer since purchasing my bridal set and an additional band in 2015. Every six months, like clockwork, I bring my rings in for inspection to maintain the warranty and have them rhodium-plated annually. Today, I visited the Charlotte Premium Outlet location and was extremely disappointed by the treatment I received. Two sales associates insisted that only the bridal set and one band were originally purchased—essentially implying that I was trying to pass off an extra band that didn’t belong to me. This was not only incorrect but deeply insulting, especially considering my long-standing relationship with Kay and impeccable inspection record.

Kay's in Harrisonburg is awful! Do not shop there! I Go there. They are not even open! Manager and two other people talking about a stray dog when they should of been open. Gates still locked and put n out Jewelry when the store should of been open 15 min ago!

Great experience overall. The store manager Sujit is funny, and a great salesman. I got an INSANE discount from him. The customer service is off the charts, walked in and immediately got attended to. I will for sure be back in for more.

If only I could rate NEGATIVE STARS! I ordered an online gift for Mother's Day, paid for expedited service to be delivered on the same day. I was told it be delivered the following day, just to find out it will not be delivered until tomorrow! No communication on Kay Jewelers' part. I'll never again purchase anything from you guys again! You guys have failed me numerous of times... I learned my lesson.

Worst Jewelers ever.. We ordered necklace you did not arrive on time. Told us if we go to the store to pick it up that would give us a 20% discount. When we went to the store it would not. They would not give us the discount. They basically lie us

Me and my husband went here to find a ring as it was the only jewelry store in town that wasn't a pawn shop since we had to make sure it was a true white gold ring due to some allergies of mine. We got a great deal on a beautiful ring with sapphires and even sprang for the extra warranties. We were never informed we'd need to bring the ring in every 6 months for inspection or that missing one would void our warranty. We had even brought it in a few time over the last couple years for cleanings and repairs and even a resizing because my fingers swelled when I became pregnant and not once were we asked when we would be bringing it in for inspection or even sent a reminder email, nothing. I was doing housework and noticed my center sapphire is gone, and the bracket/ facet whatever is cracked and bent! Every time we had to take it in to repair it was for that stone and now it's lost to the void.

I’ve been a customer at Kay Jewelers Braintree, MA for years, and the team is always friendly and helpful. Rich, in particular, goes above and beyond. He helped consolidate my past purchases under one profile as that used to be a point of frustration. Recently, a sentimental piece of jewelry broke and Rich arranged to get it replaced, truly making my day. Exceptional service, thanks Rich.

I purchased a ring, I have it serviced every 6 months. One week after the inspection a diamond fell out. When I took it in for repairs I was told charges would be waived. Of course the rep wasn't at work. The rep called her at home. I could clearly hear her say she doesn't remember but give it to her. The rep insisted I pay for labor. I asked to speak with the manager. She attempted to speak to her before I did.

Do not get a credit card from them. We were supposed to have six months interest free. We did not. Paid off my account several times then did not use the card for a few months. Got a bill owe them more money. For a card to sit in my wallet.

My son bought me a Silver necklace from Kay Jewelers about 4 years ago for mother's day. I know at the time he paid about $125.00 for it. About a week ago I decided I wanted to wear it and when I opened the box my necklace had turned black. I put a magnet to it and sure enough it stuck, the necklace is fake! I'm mad my son tried to buy me something that I will keep for years to come with his hard earned money but they took advantage of his ignorance regarding jewelry. Shame on them!

Never order ship to store! Mine got lost with UPS and the store offers nothing to help or make things right in any way. They take absolutely no responsibility! Cindy was VERY rude. They won’t even give me a refund. Now I have to find a new ring for my special occasion.

I received the best customer service from management team at the Smyrna, TN location. They went the distance getting a new ring for my husband after his original ring couldn't be repaired. Will definitely be back

The ladies were very helpful in Lynchburg at River Ridge Mall. I recommend Kay's to anyone. They are always very friendly and helpful. They go out their way to make sure that you know all your options and what they can do for you. They run specials and have programs for you in order to get your jewelry that you would like. I wish Kay was bigger, but it does have selections in store it on their website. my family shops there all the time and so do a few friends.

Absolutely horrible company. I bought an engagement ring 3 months ago. I am now replacing a second Stone out of this ring and now they don't want to replace the stone even though again this is now the second time in 3 months since I've had it but I'm replacing stones. Talk about cheap garbage. Overpriced at that. I recommend nobody ever buy anything from Kay Jewelers.

Updated on 03/17/2025: I left a review and got a response by an email that doesn't exist. The email was **. Kay Jewelers is not to be trusted. They overcharge for their jewelry and falsely claim you paid late to charge you a late fee. Then respond with an email that doesn't exist.

We’ve done business with Kay Jewelers since early 2000. My wife and I had spent thousands and thousands of dollars to them. We recently on February 14, 2025 had to bring her certified diamond earrings in for repair. Kay Jewelers not only broke one of the earrings, but broke the other one as well. Their resolution was to give us certified diamonds with less quality than our original pair and a $275 gift card. This was all done at the Amsterdam New York store. Their regional manager is a joke just like the staff there in Amsterdam. Also the lady at the corporate office could not come up with a resolution.

I brought my wife’s ring in for repair. It had a diamond fall out of her anniversary ring. I wanted to surprise her with a repaired ring for Christmas. It was a couple weeks before when I brought it in. They said they send their jewelry out to be repaired, I thought they did it in house. Red flags went up in my head. But I thought they must do this a lot and I let them do it anyway. They took my information and said they would be contacting me with an estimate. I never was contacted. So with Christmas quickly approaching I tried calling them, over and over. They won’t even answer the phone. I drive back to the store, waited to talk to them. They said that I should have gotten a call and they looked into it. They told me how much it would cost to get it fixed, and agreed to the price. They said that they would call me when it was done. I was never call or contacted in anyway. I made 5 more trips to see if the ring was ready.

Horrible company to deal with. Do not buy from them. They are a scam. bought a necklace that broke within the 60 day exchange policy. They would not return, exchange, repair, or give store credit. I'm stuck with a broken $200 necklace. Never again. There are some reputable jeweler companies. Kay is NOT one.

My husband bought me a ring from Kay Jewelers for Christmas 2024. Within a month one of the diamond chips in the band had fallen out. I went back to the store and was told the diamond was covered but I would have to pay $59 to have the chip put back in the ring. What a rip off after only having for 1 month!!! I am not even bothering because there are a lot of diamond chips in the band and I can see this being an ongoing issue. What a complete waste of money, so disgusted they are allowed to sell such shoddy merchandise!!!

I bought a necklace for over $2100. It keeps breaking. It’s a piece of garbage. Please be aware. Don’t buy anything from Kay’s. It looks nice but it’s garbage. I had a credit card. I figure I use it on that. What a big mistake and frustrated.

I got an engagement ring on Thanksgiving 2024. Hate to say been a nightmare at Somerset store, took the ring to get size 6. Come back. Realized the band needed size. They had to have my ring to send back. Lo and behold did and well... they sized it to an 8, what human goes from a 6 in less than a month, so now they have my ring again. KAYS has had more than me and no one seems to care, so does not matter whom you complain to. They DO NOT care....I put his ring back, the kids earrings I will go to another store and NEVER recommend it! Not matters this is posted but good luck. You will get awful jewelry, don't expect to have you pieces sized.

My husband a diamond tennis bracelet. In 9 months it had been repaired twice. Standing in the store pick it up I put it on and another link broke. When they fix a link it is sdeed so the link has is rigid with no bend?? I trade it instead for a different $800 bracelet. Wore it 4 times and a link broke. Not quality jewelry.

I bought a cactus toy story necklace online for $250 back in September 2023, yes, it's been a few years ago. However, online it's at Walmart for $79 same necklace and picture details exactly the same description. I called customer service to see if I can get a price adjustment, they straight out said No! I would think being reputable they would at least adjust the price what Kay are selling it for $50 less. Never shopping here again and I am canceling my kay credit card.

I purchased a ring in Dec. I told the salesperson that I was shopping from Canada, and that if I were to return the ring within 30 days, would that be fine and without any problems? I was conveyed that would not be a problem at all. Early Jan I went back to return the ring, but I was told that I would have to return back once again to pick up the refund cheque in 3 weeks, and that I was not getting a refund right away! I still patiently agreed and called back after 2 weeks to follow up. I was told to call back again the following week. They did say that they will call me, but they did not. I then called again today (3 weeks from the date I returned the ring!). They still told me that the cheque is not there and maybe next week. They also told me that have had this problem with lots of cross border customers! They also told me that I could contact the head office to follow up for my refund.

Placed an order online for a nice ring for myself for my upcoming wedding. The Delivery date was set for January 7th and I ordered in on December 18th to be delivered to the store. January 7th came and item not shipped. Made a call to customer service and was told not to worry it will be sent out soon. Few more days go by and they told me it would be escalated. A week goes by and no email or communication. Around January 15th I get an email from the Kay telling me they are reviewing my order. On the 22nd, a month after I Placed my order, that the item was not in stock and my order will be canceled. How does something like this happen and why is this email even sent.

Recently took my ring to Kay for resizing, they told me I had to pay for it because I hadn’t taken my ring for inspection for over six months, I tried explaining I was overseas on deployment and could not bring it in. They wanted me to pay $180 for resizing, I went two stores down to Helzberg Diamonds, they charged me $60 for resizing and had it done in two days. I regret buying my rings at Kay and paying for the warranty/service, I will never shop at Kay again. By the way, while I was at Helzberg, I bought my wife a $12,000.00 ring.

Took my watch to get a battery. The girl used a press to put the back on and crimped it too hard and broke the hand. Emily refused to acknowledge so I went to Jarred since they are under same umbrella. They repaired at no cost and showed me the broken parts and confirmed it was Kay Jewelers' fault.

I just recently had a ring sized. They did a fabulous job! Emily A. Helped me with the ring and some other jewelry. She is so professional and down to earth. I always ask for her. She does a great job. All the ladies are great, and help me find the best price for what I'm looking for.

Bought earrings for my wife in December 2024 for that Christmas. Within two weeks the backs of both earrings totally fell apart. I purchased online but services told me to go to a nearby store and they will repair them. The only options given was for me to either purchase new backs or purchase an extended warranty. Online customer service was further worthless.

I went into your store and Beth was the associate that helped me design my mother's ring, It took forever because I couldn’t decide and she was great, so here’s a shout out to Beth!!! I will always look forward to working with you and no one else…. So if she ever leaves I will too.