Kay Jewelers

Kay Jewelers Reviews

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Kay Jewelers Reviews

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Page 2 Reviews 5 - 35

Reviewed July 24, 2023

My wife had a warranty claim on a ring. They only covered the diamond and not the labor to fix the ring. They wanted to charge 400.00 for labor. She went to a jewelry repair shop and they did the same repair for 45.00 including the diamond.

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Reviewed July 20, 2023

My first visit was unpleasant, except for Audra. I honestly decided to go elsewhere when I left, but Audra took it upon herself to find a ring that I love and reached out to me. If it wasn’t for her, I wouldn’t have come back. We got my engagement ring and both wedding bands. Thanks Audra.

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Customer ServiceStaff

Reviewed July 9, 2023

Me and my lady went to Kay Jewelers to try on rings. Mrs. Jennifer ** was very helpful and patient with us. Mrs. ** did great with customer service. I highly recommend you to let Mrs. ** give you service when you go to Kay Jewelers.

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Reviewed June 19, 2023

I’m trying to buy a promise ring for my girlfriend, and the website keeps updating my address to a random person’s house! I update it when it asks, but it keeps going back to the same address. I’m giving you my money but you won’t take it like? Fix your page.

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Customer ServiceCoverageStaff

Reviewed June 10, 2023

I had the worst experience at Kay Jewelers today and will never return! Five weeks ago, during a medical emergency, my wedding rings had to be cut off my finger by medical personnel. I went to the Kay store in Columbiana Mall (Columbia SC) today to use my lifetime protection plan for the repair. I was immediately told by a male clerk that the protection plan was null and void because the rings were cut off. What was I supposed to do? Lose my finger or hand? What good is a protection plan when a customer is in a medical situation?

The man was unprofessional, rude, condescending and turned his back on me and went into the back office never returning. He never tried to help me and refused to bring up our plan in the computer to check the conditions. The man is WRONG--the plan does not say the rings were not covered-the only thing that is not covered is loss.

I am 68 years old and have never been treated so disrespectfully. I left the store very, very upset and went to a competitor, a few steps away, where I was treated like a queen! We will never buy from Kay Jewelers again and will 100% of the time go to their competitor. If I could give stars they would get in the negative numbers! You do not need to waste your time unless you want to be treated disrespectfully!

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Customer Service

Reviewed June 8, 2023

My husband bought me a Cuban link chain & bracelet to later find out that my jewelry wasn’t even real gold and I called the store to demand a refund and she refused to refund me or talk about the situation!!!

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Customer ServiceStaff

Reviewed June 1, 2023

Ordered a wedding band. Took several tries for the guy to get the order entered and e left with a receipt! The order canceled for incorrect info and the only notification we got was an email in our spam folder. I called and went thru 2 agents in over an hour and was on hold for another agent when I hung up and decided to find another jeweler. Not impressed.

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Reviewed April 19, 2023

For anyone who may read this, all I can say is DO NOT shop with Kay Jewelers! We have consistently had terrible experiences with them, at different locations since December. I have gotten nowhere with store managers, customer service, etc. They say one thing and then question you when they don’t hold up their end; when you try to hold them accountable to their word. They give your jewelry back to you in worse or the wrong condition than when your jewelry was sent out. We sent my rings out three times over a period of almost two months. They were only supposed to be gone for two weeks to be resized. They “accidentally” or CARELESSLY soldered them together after resizing them incorrectly twice. Apparently they don’t know how to size the rings they sell. (Finally after receiving them back, I saw that the metal has been scratched by a file, and I’m afraid to send it out again to be fixed).

Because we have the warranty they recommend with purchase, that we pay for monthly, we get unlimited resizing/etc, so they will not reimburse us for any of the mishaps they created, as we continue to pay monthly for their mistakes to be covered. We then tried to return a ring that we no longer wanted to keep (separate from the ones that were mishandled) in perfect condition/brand new. Returns are 30 days, but it was not clarified that if it was purchased in store, if that is from date of purchase or from the date of being received. It was sent out to be resized the day of purchase, for two weeks. We were under the impression that it was 30 days from the ring being in our possession.

I tried to return it (35 days from the purchase date/16 days after having it in my possession). I asked for a return or credit, as I’ve had it with me for less with three weeks. They would NOT do ANYTHING, wouldn’t even listen! I’m a patient person, but I will tell everyone, friends, family, strangers, to never shop with them. They have lost customers for life.

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Reviewed March 28, 2023

Not only was she helping me she was also training two new employees. Very kind and helpful. She was very knowledgeable. I was looking for a birthday gift for my daughter and I am so happy with the necklace she helped me with!

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Reviewed March 24, 2023

I finally decided to get my engagement ring resized after wearing it for a year and a half with the sizer. No issues other than it was too big. First of all, it took THREE weeks to do the simple task of resizing the ring. You’d think they would do a careful job but no. Within two weeks of getting it back, two diamonds fell out of the band. I took it back to Kay where at first they said it would be another three weeks. However they put it in that it was Kay repair fault or whatever since it was so close to the initial repair and the guarantee date was 10 days later. Whew, no big deal.

BUT now it is a day after and I’ve called the last two days where they said it is probably coming in the mail. But of course the new story today is that they’re waiting to get a perfect match on the diamond of my band and they don’t know when it’ll be ready. I’m not sure why they call it a guarantee date when today they said it really is just an estimate. I would highly suggest changing the wording. So who knows maybe I won’t even have it for the wedding. I’m glad we purchased through Kay for it to just be at the repair shop for eternity. I really regret getting it resized at Kay and trusting them.

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Verified purchase

Reviewed Feb. 26, 2023

Bought wife earrings for Christmas, purchased on 12/24, cost of $642. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Wife wore the earrings once in January. The earrings physically broke on second wear, in February. I returned the earrings to the store on 2/26. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Really?!? 30 days? Store manager wouldn't exchange or refund. Worst experience ever. Sorry I didn't listen to my friends. I will pay a private jeweler to fix the earrings. I will NEVER shop at Kay again. Suggest avoid at all cost.

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Reviewed Feb. 26, 2023

Every time I find an good customer service representative at Kay Jewelers they seem to let them go. This is the 2nd employee they have let go that was a wonderful representative. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. That man was at that store every time I came in. He gave me 1000% great customer service!!! I have spent a ton of money at Kay's because of Chris. I absolutely will never shop with Kay's again!!! They are a disgusting corporation!! They treat their employees like numbers. They use them, abuse them and then let them go!!!! I will be sure to share this with everyone I know. I will continue to put this review everywhere I can! Do not buy from them. They treat their people like trash!!!

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Reviewed Feb. 19, 2023

Recently my boyfriend lost his mother and inherited her belongings. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. He decided he was gonna get it appraised and wanted to wear it because it was so special. Unfortunately it was too small, so he took it to Kay's. His parents had purchased jewelry at Kay's for many years. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. When the associate looked at his father‘s ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. We bought a bracelet and an Opal ring for my daughter as well. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser.

Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. We tell them why we’re there, and they start looking up our account. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. We were baffled because we have a Kay's credit card, and have been there several times prior. Already frustrated....We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. We were literally in shock, and appalled that the manager had no sympathy for a lost ring that meant so much to my boyfriend. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours....as if that made our loss less traumatic!

This situation became the most unprofessional experience of our lives! We were never notified about the incident. We were not given any insurance claim information. We were told the possibility of recovery was highly unlikely. The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. Beyond that, he took no responsibility for the monetary loss. It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated.

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Reviewed Feb. 4, 2023

I ordered two pairs of earrings online. Fun delivery. One pair was fine. Second pair one earring was broken. Contacted Kay Jewelers. Immediately receive the case number. Since then I've heard nothing from them. Of some multiple emails still have gotten nothing back. Not an email. Not a phone call. This customer service is it's terrible to say the least.

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Reviewed Feb. 2, 2023

You should not buy your engagement ring from this jeweler. They said my return window (30 days) was closed even though my ring wasn’t delivered until 31 days after I ordered it. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Later I was told it was a custom order and not returnable for that reason. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. They have been horrible to deal with for a refund. So frustrating, the customer service rep said they’d escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didn’t know my order was custom might I add. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. The whole experience has been awful, do not shop at Kay!

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Reviewed Jan. 29, 2023

Please do NOT purchase a wedding ring or any JEWELRY from this company. They will tell lies, not return phone calls and not measure your finger properly for the sizing. They are the WORST company to deal with for a refund. Please DO NOT SHOP AT KAY'S. I’m friends with the manager and she lied to me as well. They will only take your money and never fix your jewelry properly. Customer care will lie about resolving the issue. The Vice President, Bethany Spain will make up false information not to give a refund.

I have purchased a second wedding ring and it was the WORST MISTAKE EVER! The size was incorrect! The diamond came out four days later! They tried to fault me for the diamond coming out. It came out because the JEWELRY IS NOT A GOOD QUALITY! Please read reviews from customers as myself or I promise you that you will regret going to Kays. This company is a SCAM with jewelry. I will have to take legal action to resolve my claim. They are professional liars for MONEY! Be Blessed and Take my advice Please

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Reviewed Jan. 29, 2023

I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Well, then I asked to look for a replacement that is the same as the one got lost. I was they would call me by end of the day to let me know, off they did not calll. I called them and they told me that they had found and it would take another week to be ready for pick up. - did not follow up.

I called the store to check if my ring arrived and they told it did. - how come they don’t call to let me know? I went to pick up and the associate could not find my ring- what a mess? How come they don’t keep it in a safe or a common place for pick up? Associate then call the manager and was able to find when I was about to leave the store.

The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. I asked another associate if everyone signs that and she said she was there just covering that she doesn’t work on that relocation. Well, every Kay policy should be the same. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldn’t sign that.

I said, I am more than happy to sign a receipt confirming I am picking up, but I won’t sign this general release. Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. How can they make sign that and don’t release my ring?

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Reviewed Jan. 27, 2023

I am only giving one star since you have to give a star to do the review. This is the WORST business to deal with. I ordered a necklace for my aunt for Christmas. She lives out of state so I ordered online in her name and shipped it to her. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip.

I call to have it fixed and was told no. Even though it didn't ship yet I was told they cannot change the city state and zip code. I then changed the delivery to a UPS drop-off location so it wouldn't get lost to an address that didn't even exist. Well since I put it in my aunt's name UPS couldn't give me the package. They had it sent back and returned on December 29th. This is where the fun begins! I got an email on December 29th saying I would get my refund in 7 days. 10 days later I have nothing. I email Kays and surprise surprise their "vendor" never even issued my return. Was told it would be expedited and will be issued within 7 days.

7 days later was told it WASN'T issued and will be in my account in 7 days. Guess what - NO REFUND! Chat support people have zero idea what they are doing. I sat ON HOLD for 15 minutes 27 seconds just to be hung up on this morning. No one will email me back and the support chat are reading my messages (2 checks means read) & not saying ANYTHING! This company is HIGHLY UNPROFESSIONAL. It should NOT be this hard to get my money back. The package was never opened by anyone and came back only a couple days after being shipped. All I get is a runaround. They are really refusing to give me My money back.

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Reviewed Jan. 3, 2023

I placed an order on December 23 and decided the same day I did not want to make the purchase. I contacted a representative, Katley M, and stated I wanted to cancel. They say I had 60 minutes and denied cancelation. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. This is the worst company to order Jewelry through.

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Reviewed Dec. 29, 2022

I customized a wedding band for my fiancé and it was a mess. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. It looked like they played soccer with the ring. After sending it back for the 5th time, my fiancé wore the ring for 24hrs and the black rhodium literally whipped off the ring. Horrible material and so over priced. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. That was not going to fly. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. I contacted my bank for a dispute and Kay finally refunded me my money. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS.

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Reviewed Dec. 27, 2022

I purchased a ring online on November 13th and had it shipped to my local Kay’s store. As of today 12/27/22, I’ve never received the ring. It obviously got lost or stolen in shipping. I was given a case number of Dec. 5th and told it would take 10 to 14 days to complete the investigation. As of today, customer consultants keep telling me the case is still pending. They won’t refund me for a purchase that I never received. I have purchased thousands of dollars worth of Kay’s jewelry in the past and have never experienced anything like this. There was a time when you could contact consumer relations directly and they immediately solved your issue. Now, you can only contact customer service reps who can’t really help or solve the issue. After I seek legal advice for this issue, I will be tearing up my credit card. Kay’s has lost a valuable customer.

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Reviewed Dec. 26, 2022

Ordered online a necklace and didn't receive it. Called customer service 12/9/22. They gave me a case # and said escalation team will take of notifying me and no contact has been made. I have attempted 10 times and different numbers and get no further than the first time. I have been scammed by Kay they have my money but I have no product. Someone at the top like Gina Drosos needs to take care of customers like me.


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Reviewed Dec. 16, 2022

Never buy jewelry from Kay's, especially if you are thinking of investing in an engagement ring, because they will rip you off. My fiance gave me his mother's ring, purchased in 1999. The stone cracked in 2022 because it was heavily included (meaning a poor quality stone). Kay's replaced the 1 carat diamond (SI2 rating) with a 0.85 carat. We called them out in the store and had to make a scene before the manager agreed to do anything. She replaced the diamond with a 1.03 carat of worse quality, I2 rating.

Please only buy diamonds with certs, and don't do it at Kay's or any of the companies that also exist under the same parent company. Diamonds from Kay's without certifications will all be of poor quality/near worthless, and Kay's have somehow found a way to legally sell you "1 carat" diamonds that are actually much smaller. Educate yourself on the 4 Cs of diamonds and understand what you are buying. Instead of educating their customers, Kay's take advantage of their lack of knowledge in an attempt to get them to pay MUCH more for a very poor quality stones that other jewelers wouldn't even touch. Their certification (GSI) is also a scam. It is only used by companies owned by the parent company of Kay Jewelers. The only thing accurate about a GSI cert is the diamond's size. No other jewelers use this company to certify their stones because it rates stones too favorably.

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Reviewed Dec. 15, 2022

STAY AWAY!!! They do NOT stand behind their products at all. Bought my wife a ring. She wore it 4-5 times and the diamond fell out. We have been dealing with this for months promising phone calls back to us and speaking to multiple people. The verdict was we could send it in to get a free estimate to repair and replace the diamond. Before this we were told the new diamond would be free but the repair would be about $500. That is more than the ring. Why would we do that? They NEVER offered us any other solution. Not a trade in, a discount for an upgrade, NOTHING! So I said then just get me the free diamond and I will take elsewhere for them to repair the ring cause $500 is ridiculous. They said they can't do that unless it gets repaired by them. Lol. What a bunch of scam artists.

I hope this store closes down. They have idea how to take care of customers and the product they sell are probably 2nds. I mean why would a diamond fall out only being worn 4-5 times with no damage to the ring. After Kay's looked at it and made that statement of it not being damaged. For your own good go somewhere else oh and buying online with Kay's is no different because the local store will make the ultimate decision of what to do with your product. Spend the extra or go somewhere else this company is a JOKE!!!

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Reviewed Dec. 13, 2022

I ordered a ring 2 weeks ago. They have done nothing with the order since...except refuse to update it (size), cancel it, or provide shipping information!! They refuse to provide any concrete information at all....just loop their clients through endless bots.

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Verified purchase

Reviewed Dec. 8, 2022

A week after getting engaged to my high school sweetheart I excitedly went to Kay Jewelers on Westminster Drive in Carlisle PA (now out of business). It was 1/16/2019. I don’t remember much about the experience except that I remember the salesperson’s name was Bree and it felt like everything that we asked her was an inconvenience and it felt like she really didn’t want us there. Despite the poor service we were excited and ended up buying my wife’s wedding wrap band and my wedding band as well. At the store I was sized for a 9 which felt big but she assured me that it would be the right fit to prevent it from getting stuck. So I believed her because she’s the professional right?

So we check out and she tells me that the ring I chose was tungsten carbide which means that it can’t be resized. If I want to get it resized ever I need to purchase a warranty (for $59.99 on top of the $399 spent for the ring). She assures me that this is a lifetime warranty but that the resize can only be used once since it basically means replacing the ring. I chose to go to a jeweler instead of buying it online because I wanted a quality product with a warranty that I could be assured would last for life (the length of our planned marriage) so I purchase the warranty (especially since I already wasn’t confident about the size of the ring). So we check out and I immediately am bothered by the size of the ring.

I never wore rings before so I didn’t know what was to be expected but I found that many regular activities resulted in me almost dropping the ring off my finger. It bothered me so much that I bought a rubber ring in order to prevent losing my nice ring and to make it more comfortable for me. This lasted me a little more than three years before it broke and I returned to my oversized ring. After a few days I decide enough is enough. I’m going to go to the jeweler and just use my one time warranty to get it resized. I decided to go back to Kay now at the South Center Mall in Tukwila, Wa. A long way from its original home but that’s why I chose such a well established nationwide brand. I go in, explain my situation and after looking me up, the sales associate (Johnathon) explained that the warranty that was sold to me was a 3 year warranty and was no longer valid.

This was 11/13/2022, a mere ten months after the expiration of this warranty that I was lied to about. The sales associate clearly stated that this was a lifetime warranty that was only to be used once. Johnathan was nice and offered me the information on my sale and the customer service number to attempt to correct the issue but effectively had no other options for me. So I call the customer service number in the store still with high hopes that we can come to a solution and I spoke with Jenifer. Like Johnathan, Jenifer also offered me essentially no solution. She stated that she couldn’t do anything on her end but that she would reach out to e-commerce who would respond to me by email or phone call in 7-10 days.

With no resolution and almost 2 hours of my day wasted I leave defeated but still with high hopes for a resolution. Those high hopes diminish after those 7-10 days come and go. 11/29/22 I finally give them a call back to check in. I’m greeted by Fahmia who immediately greeted me with hostility and demeaning nature. On multiple occasions while trying to explain my situation I found him literally yelling over me. He told me that my case was closed and that there was nothing to do. He said that there was no one else who could help me. Was extremely reluctant to let me escalate the situation any further.

Finally he stated to let me speak to his manager but similar to my previous situations he would not let me speak with a manager immediately and made me await another call back. He assured me that a manager would call me within the next 24 hours. To give him credit I did get a call the next morning but unfortunately the supervisor did not give me a personalized number and I was working night shift so I missed her call during the day. To be fair they did call me one other time but the same situation occurred and not leaving a resolution or personalized number in the voicemail I was left only to start from scratch calling the main number, explaining my situation, and hoping they would let me speak to a manager.

Finally I call them back on 12/8, go through the whole process of automated messages and then a general associate explaining my case. After explaining my case she asks me to give a number to have the supervisor call me back. I insist on speaking to a supervisor right now and she says that she can’t give me a supervisor but she can read the note on my file. Finally I get the resolution which offers me a 10% discount on another ring and refuses refunding me my warranty or honoring the warranty that was sold to me. After almost a month I was effectively told that they wouldn’t help me.

It’s not only frustrating because I was lied to, but the only reason I went to a large Jeweler was because I wanted to be sized and I wanted a warranty to be able to keep the same ring (neither of which were fulfilled). Now I plan to go to Amazon and buy the same quality ring for $19.99. Luckily if it ends up being the wrong size I can buy literally buy 23 different rings and sizes to be able to cover the cost of my one ring and warranty that I only got a few months of use out of. I recommend doing yourself a favor and going right to Amazon or non-jeweler. These big companies neither offer the assurance of the brand or additional quality and the markup is astronomical.

Also PS: Kay Jewelers is owned by a parent company called Signet which owns over 2,800 stores including Kay Jewelers, Zales, Jared, Banter by Piercing Pagoda, Diamonds Direct, Blue Nile, JamesAllen.com, Rocksbox, Peoples Jewellers, H. Samuel and Ernest Jones so don’t think you can screw over one by going to a different store. They’re all the same.

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Reviewed Dec. 7, 2022

On December 4th, I saw an item online and wanted to buy it, texted online with a Kimberly from Kay Jewelers. It was beautiful and she highly recommended the item. I bought it online, and On December 5th, I saw an email later in the day saying they did not have the item. I decided to go back online on December 6th, and ask about the item again to Kimberly, she obviously didn't remember me, but that wasn't a big deal she probably talks to a lot of people. I asked if they had it in stock, she said yes, I sent her a copy of my email and said, "Well this email says otherwise." She said she didn't understand, it shows they have it. I asked who I can talk to, to find out if this is something they actually have. She talked to her lead, and her lead said they had it. I said, "Ok," and proceeded to do everything again.

Later the same day, I received another email saying they do not have it. I checked today December 7th, and the item is still shown online. The troubling part is not that they have their inventory in disarray, but the fact that I've been authorized on my credit card three times for an item I am not going to get. Granted I have plenty of credit on the card, but if you are someone who doesn't have a lot of credit on a card, I would highly suggest you not order anything from this company until they have their inventory under control. Kay Jewelers have fine jewelry, but only buy in store, when you can have the product in your hand that day and know they have it in stock. I am very disappointed with this company, and I will most likely never do business with them again.

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Reviewed Nov. 25, 2022

Attempted to purchase a specific ring my wife had her heart set on for Christmas. Found ring easily on site. Checking out was a different story. Now, I have to say, this was 5 am on Black Friday. Perhaps there was so much site traffic that the servers were unable to keep up, however, I was redirected to my shopping cart (bag in Key Jeweler lingo) at least five times during various stages of trying to pay for this ring. Im guessing I spent 30-40 minutes trying to give Kay my money. Frustrating.

Next; The entire time I was fighting the website, I had a huge banner across the top third of my screen, further complicating the process. But wait! The banner says I've "unlocked" a $25 discount off this purchase! All I have to do is enter an eighty-six digit code at checkout! Wow! Maybe this billboard I've been struggling to work around will be worth the hassle. Not so much. I enter all of my credit card and shipping info (half a dozen times) and scour each page of the checkout process for just where it is I'm supposed to enter this code. After all, I have $25 dollars worth of discount I could apply to the diamond ear rings my wife mentioned that go with the ring. I search. I hunt. I scour. I take screenshots and send to friends, "Do you see a place to enter a coupon code anywhere here?" Nothing.

The veritable alphabet soup discount code that Kay was throwing in my face the entire time I was trying to checkout (that d#@m code appearing across my screen was THE ONLY thing that consistently worked during the checkout process) was but a tease? There was nowhere to enter that code. I tried clicking on the banner, to which the banner said,"Don't panic! Your code has been copied!" I combed the site for how to use the code. I was expecting to find the typical disclaimer: Code not valid for sale items, rings, necklaces, bracelets, ear rings, post-sale services, any goods sold on even numbered days, odd numbered months, full moons, half moons, harvest moons, or any day ending in "ay" unless member is Platinum level customer at which code can be applied to minimum purchase of $10,000.

Nope. None of that. I saw nothing qualifying or disqualifying this discount code. All I saw was the banner telling me Kay was offering me $25 off my order for the simple act of copying and pasting this Enigma-like code into the appropriate box at checkout....which didn't exist. Typical checkout chicanery I expect to see from shady fly-by night websites, not a website associated with one of the biggest jewelry stores in the world. That, ladies and gentlemen, told me everything I never wanted to know about Kay Jewelers. I will not be back to a Kay Jewelers site or store.

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Reviewed Nov. 15, 2022

Straight up lied about the resizing policy on engagement rings. I bought the ring for my fiance and they never asked for the size. They gave me the default size and was told that we could just come back for FREE resizing. Sure enough we needed to resize the ring. Came back to them after proposing and was told that I need to pay a fee. I don’t mind paying the fee but they lied and gave false promises.

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Reviewed Oct. 23, 2022

I brought my wedding and engagement ring in for repair because the rings' center stone was loose. The store sent it to be repaired. I got a call 2 weeks later saying it was lost and they would try and replace it. I am devastated.

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Kay Jewelers Company Information

Company Name:
Kay Jewelers
Year Founded:
375 Ghent Road
Postal Code:
United States