Kay Jewelers Reviews

Absolutely terrible experience! Horrible! I wish I would never have used kay and their financial institution #comenitybank #breadbank. I cannot say enough bad things about these thieves/companies. DO NOT use Kay/Comenity.

The customer service that I received from the store manager May 11th, 2024 at the River City Station was very disappointing and unprofessional. The store manager accused me of complaining too much to the associate manager concerning my ring that had a missing diamond. She suggested that I get rid of the ring or risk this happening again.

Full Review on why I am giving it two stars. Buying off Website was easy, and a fair price. I let my Partner pick out the ring and I surprised her on the when. She absolutely loved the ring. The engagement didn’t work out. I went to trade it in and was told I couldn’t because the Levian collection is considered junk. I was surprised because I was never informed that it was junk. On the Website it was advertised as this premier collection.

Good day. I went in to purchase a pair of earrings. This was the price in front of the display. When I went to ring it up, they came up to 115. The sales lady said the signage didn't refer to those earrings but the ones beside them. Then when I said I wanted them instead, she said she was wrong. It didn't do that either.

I placed an order with Kay jewelers online. I know I entered the correct shipping information but somehow, they got the old info on my order! I called customer service from the time I ordered the ring until the day it was delivered to the wrong address!! After I repeatedly called and called customer service to help, nobody would help and now my $6500 ring has been delivered to a state 6 and a half hours away that I don't live in. And they are telling me there isn't anything that they can do!! On several occasions I ask to speak with a supervisor, and they refuse to put one on the line!! Several said that a supervisor couldn't help me, and another said that I would have to call back in 24 to 48 hours to speak to a supervisor!! Someone signed for that package and got a free $6500 ring, but it wasn't me! Now I'll have to jump through hoops to get my money back!

Buyer beware... My husband bought me a beautiful @levian_jewelry ring from @kayjewelers for Valentines Day 2018. I constantly take both this and my wedding ring in for inspection and cleaning multiple times a month since buying them. They closed the store that was an hour away from us and I then had to drive two hours each way to the next closest store- which I did monthly before moving to Arkansas. Since moving here two years ago, I have gone in bi-weekly if not monthly as it's so convenient and get them cleaned. In December my prongs broke and the stone fell out. I found it thankfully in the laundry. Get my ring back and it breaks again within a week.

To all customers, I strongly urge you DO NOT BUY FROM KAY. If you buy something with a "promo" they will not advised you of a 3 day grace period after the promo is up, to pay what you have in full, in return they will charge you 29% interest. KAY is WRONG and unprofessional for doing this. After 30 minute supervisor conversation, I was advised they just dot not let people know of the grace period. Which in fact are screwing the hard working people over that buy from KAY. KAY is a joke. If this place went bankrupt it would be for the best. KAY, go screw yourself.

Simply put…don’t waste your money here! I had a beautiful diamond ring set bought for my 15th anniversary. Well, found out husband cheated, divorce pending, tried to sell my set. Colorless, nearly flawless, solitary princess cut, 1.55 carat diamond ring, just for the one part of the set. Whole set cost JUST under $9000, on sale. Regular price close to $15,000. They boasted how great lab created diamonds are. Yeah well I’ve gone to countless jewelers and the most I’ll get for this set is for the weight of the gold! To get anything for this set the most I’ve been offered is $425! They’re fancy scammers that get to hide behind a big name! DO NOT BUY FROM THEM!!!

Hello. I'm visiting a friend in Kannapolis North Carolina. While my friend and I were shopping, I decided to stop in Kay's to purchase a birthstone bracelet to celebrate my upcoming birthday. Upon entering, no one acknowledged our presence. I'm a ** female and I noticed that there were no ** employees at this location. That's not an issue for me but since I wasn't greeted, I was trying to understand why no one even said hello to me. I'm a very outspoken person but my friend told me not to spend my money at an establishment where no one acknowledges my presence. We decided to visit the Kay's in Salisbury N.C. What a difference! When we entered, the staff were so friendly and welcoming. An associate named Cheryl approached me. She asked if she could help me with anything. I told her about my experience at the Afton Ridge store. She kept apologizing for the experience that I had endured.

KAY Jewelers offers a wide selection of beautifully crafted silver jewelry at affordable prices. The pieces are modern and stylish, with designs that range from delicate and understated to bold and statement-making. The staff are friendly and welcoming, creating a relaxed shopping experience that keeps customers coming back again and again.

Do not buy rings online through Kay! They all come with tags on the ring band reading MADE IN INDIA. These rings are either missing diamonds or the ring bands are not made of gold or silver! I recently returned two rings and about to return the third ring to my local Kay Jewelers. I am done!

I have purchased several expensive jewelry from Kay Jewelers in Chicago. I have had several disappointing cases. The jewelry is not worth the pricing. The warranty is pricey but you're going to need it because the diamonds do come out of the casing on more than one occasion. I did not purchase diamonds for them to keep being repaired. I would not recommend

I purchased a ring on 11/10/2016 at your Peru Kay's store. I went to the exact same store within the last 6 months to get it sized, and was told one of the diamonds was cracked. Kay's would NOT size it. But I could buy another diamond and replace the cracked one for a mere $1,000. I could not believe this was happening. I then went to a jeweler in a family owned store, they said they would size the ring, but it wasn't cracked. It was flawed! If this is your policy to lie and cheat your customers this all makes sense. I will ALWAYS be truthful when someone asks me my opinion on your stores! Customers beware!

I cannot express enough how great Kay Jewelers has been! Cynthia and Shelby helped me from day one when we purchased a ring enhancer for my engagement ring! They were absolutely wonderful!!!! We ended up having to send it off to have it sized and solder. It turned out perfect!!!! I love it!!!!

My husband purchased me a pendant ($1600) for Valentine’s Day, but was unable to present it to me at that time because I was out of the state. He waited and gave it to me for my birthday, which was a month later. For several reasons, I wanted to return the necklace, but, before I could do anything about the necklace, I needed surgery. As soon as possible, I walked into Kay Jewelers in Lagrange Georgia, on crutches, to make the return. I noticed that they had a 30 day return policy, but was hoping they would give me a break, considering I couldn’t get in sooner due to surgery. The store had just opened about 15 minutes earlier, but I was NOT greeted warmly when I entered the store by a young man, who abruptly asked what I wanted. I stated I had a return and handed him the boxed necklace with the receipt.

Kay’s customer service was outstanding. Had some jewelry cleaned and ended up buying a new necklace. The people at the Shelby NC Kay Jewelers were very nice and Beverly was sweet and knowledgeable and patient to answer all my questions.

Donna, Lisa and Trinity are number 1! They continue to personalize my experience by letting me know when there is a special day or sale coming up. I can always rely on them to be knowledgeable about any piece of jewelry. Thank you! Michele **

Kay Jewelers trade-in verbiage is, "You may trade in your diamond for another diamond at least double the trade-in value." My diamond became cracked and loose so I used the life-time warranty we have and requested a repair. Kay Jewelry did great with repairing my color but they replaced my clear, cracked diamond with a diamond with two, huge, black specs and the new diamond isn't as shiny as the original one I had previously. I am upset that I received a less quality ring than originally purchased.

Absolutely no customer service to help me out. All I wanted was a quality chain. Thanks for nothing Kay.

I purchased a bracelet that broke within a month. My diamond necklace never sits properly on my neck. I'm constantly adjusting it because of how the clasp is made. The customer service department consistently directs you to someone else and no one can resolve the issue. I would never purchase anything from Kay Jewelers ever again. Lesson learned.

My husband has been buying me assorted jewelry pieces at Kay for many years and literally spent thousand of dollars. The quality has certainly gone down hill with repairs needed on several pieces multiple times over the last few years due to poor quality. Many of the pieces are beautiful but just not up to par and then add in the mostly horrendous customer service from our local store (Jefferson Valley Mall in NY) and it becomes a no brainer to go elsewhere. My husband has been treated like a stranger on the street with several employees from this store on more than one occasion, not like the loyal customer is he and has been for many years.

I took my diamond earrings in to be… I took my diamond earrings into the Kay Jewelers in Blaine MN be rethreaded and to get new backs, with a gold chain that needed another clasp. I was charged almost 400.00 dollars to only have my earring come back worse than what they were, and the chain clasp to break a week later. I been so upset and angry that I have not been able to go back to Kay, and I know I never will, and this was almost a year ago. As soon as I make my last payment with them, I'm done for good.

My now husband of not even a year bought my wedding ring from Kay jewelers. I have not even had it on for a year and the diamond fell out. My husband had bought a warranty and apparently you are supposed to bring it in every six months. My diamond fell out of my ring and they will not replace it. A diamond should not follow of a ring in less than a year. The company will not honor anything. Apparently they need to go back to school to learn how to set rings properly.

Beautiful collection of jewelry! Each and every piece is a work of art. Really love the unique designs of Kay Jewelers hand crafted jewelry! They will customize any piece with the stones or metals you like best - the customer service can’t be beat!

We purchased two heart shaped birthstone necklaces for our two granddaughters online. We called the store and asked if they stocked the item and they do NOT stock online items. These were real 10k gold at a cost of $150+ each. Upon receiving them, they arrived in a cheap jewelry bag and the necklace chains were all tangled. Plus, they didn't look anything like the picture. So, we returned them to the local store for a refund. The refund receipt did NOT have the value of the refund on it. When I questioned the clerk, he said that is just the way the return receipts are finalized and it was a full refund.

My boyfriend purchased an engagement ring for me after asking me to pick one out in the store. The sales lady said of yes give them my information and sent him over the website by text so she can get the sales credit. She promised that I can return in 4 days and pick up the ring. It has been two weeks and the ring which was paid for in full has shown up in the store. All we keep hearing, "We are sorry." Yes, they are sorry because the ring is nowhere to be found.

I bought 3 personalized dog tags online for my adult children as a gift for Christmas 2023 and the whole Diamond cross fell out of one of the necklaces. I am not happy at all. VERY DISAPPOINTED. VERY DISAPPOINTED. VERY DISAPPOINTED. VERY DISAPPOINTED.

I purchased an item online in January. I was charged twice for the item. No one wants to take responsibility for the error Kay’s customer service or the Comenity credit card company. Told it will drop off in a few days. Then told at the end of the billing cycle. It is now March and the charge is still on my account. Now a dispute has to be made and they’ll let me know what they find when it clearly shows the erroneous charge. Terrible business.

I ordered a ring a month ago to be mailed to a PO box, which was allowed, and UPS wouldn't deliver to a PO box and a month later, still waiting. I bought a $600 pair of earrings a week ago, wore them last night for 2 hours, and lost one. Obviously, it had a defective latch, and they will not even replace I can understand If I had them longer and wore them often, but only wearing them 2 hours in a week, they shouldn't have fallen off. I just want the one replaced, but they said I just have to buy new pair.

Was overcharged by $1000 and the product was delayed twice. I had to call multiple times to make a case number just so no one would contact me and close my case without my knowledge. I was still charged the full/extra amount after addressing the issue and the manager that called me after the second delay had poor management skills, she didn’t acknowledge the mistake and said all they could do was just get it to the “normal” price after I got the product even though I had to call about their overcharge and to find out they closed my case because “there was no phone number” and it was delayed a couple times. There was no attempt to truly resolve any issues and I felt more as simply being dismissed from all the mistakes Kay had made that I had addressed.

I recently purchased bracelet from Kay. This was for my wife for Valentine’s Day from their online store. When the product arrived it was the wrong bracelet. I contacted them via chat on their website that night and was told my inquiry would be sent to the e-commerce department and I would hear from them soon. I did not want to wait to be contacted so the next day I called and spoke with a man named Robert over the phone. Told him about my experience and that I wanted to return the bracelet that was incorrect and be shipped the correct bracelet. He was very short with me almost like sticking to the script. Didn’t seem overly concerned.

Ok on December 8th 2023 my husband took me to Kay’s Jewelers to purchase me a white gold chocolate diamond ring… we found the one we wanted, we purchased it and was told it would be back in time for Christmas, well guess what it wasn’t, so I reach out to them to see why it wasn’t back, then I was told it would be back on the 13 th of January cause they said it had to be sent to Le Vian to be sized cause of the warranty on ring…. Well ok I was ok with that, well fast forward to the 13th no ring again, then I was told that Le Vian was sending it back cause they don’t like sizing up rings they like to make them in your size, well back and forth me and my husband reached out to them and was being told different stuff each time…

We purchased an engagement ring (with the additional extended warrantee) in April, 2023. My fiancée wore it from July - Jan 2 when the entire mounting and diamond fell off. Thankfully I found the diamond and brought it right back to the store. After speaking to multiple salespeople that were not overly willing to assist, they informed me that they cannot repair it and that ring has been discontinued so it can't be replaced. After much persistence, all they could do was issue a credit but not for the warrantee. This is not acceptable as the warrantee provided no guarantee or warranty as they said it would when they sold the policy. I do not want to purchase another ring as an engagement ring should not fall apart after 6 months and then be unrepairable. As well as the fact that I purchased the one I liked and now I have to settle for something else. Customer service was not helpful at all.

On January 2, 2024, my husband and I went into the Williamsburg VA store to ring shop, it was our 18-year wedding anniversary! After viewing and trying on several rings we narrowed our selection down to one. It was a pear-shaped diamond white gold ring. I absolutely loved it! So my husband applied for the credit card and was instantly approved! We placed the order and was told it would be several weeks before it would come in, go out to be resized and then ready for pickup.

I ordered an engagement ring and an anniversary band to take with me on vacation instead of wearing my really expensive rings, I received a text message saying they would be in on January twelfth which was great because we were leaving on the 18 of Jan. I called the store to make sure they were in and was told oops. That was a mistake we accidentally said they were ready. So a couple of days went by and I received an email saying they were ready and another text saying they were ready. So I drove 35 minutes across town to go pick them up. Only to find out, "Oops we couldn't fix that in the computer. They're not in yet.." I told them I had contacted their customer service and their customer service assured me they were and again. I was told, "Oops that's a mistake." they don't know if they're in or not. Then why the heck have a customer service line.

I bought a wedding ring set two days ago. I purchased them online at 10 pm. The next morning as soon as they opened I called because I made a mistake with the ring sizes. They told me it was too late to change my order. I know the order hadn't been sent yet for anything due to my purchase and call timeline. They don't care. First and last time shopping here. I will write reviews where I can and tell everyone I can why not to shop at Kay's.

I bought jewelery from them about two months ago. They had to adjust the size of the bracelet. I bought the set mainly for the bracelet. The leftover piece of the bracelet was to be used to make a ring which I paid extra for. I gave them two separate phone numbers and emails to have them contact me when it was ready as I would fly in to pick it up since it’s only my vacation home in Colorado. They called, emailed and texted to assure me that my jewelry was ready to be picked up. When I get there to pick it up, they said they were confused and nothing has been done and not only that but they just realized that the type of bracelet it is can’t even be fixed.

Tiffani made my experience of buying an engagement ring totally painless and stress-free. She was so easy to talk to and very professional and friendly at the same time. I will definitely be back to give her my business on my next purchase from Kay. I wish her nothing but continued success in the future. Thanks again Tiff. YOU ROCK!!!

We purchased from Kay's, but never received the credit card. We requested it twice from customer services and the lady we spoke to was rude. We finally got the card months later. Then my husband tried to make a purchase online and they said the address didn't match the card. So he would have to purchase in the store. How inconvenient is this? We decided to close this account and move to another store that will appreciate our business. I would never tell anyone to shop at the store, please take your hard-earned money and spend it in a store that treats you well.

So I placed an order for earrings to be delivered to my mom and she wanted to be able to sign for them. The option was available, so I had them shipped to a UPS access point. I realized she wouldn’t be able to pick them up from there either, only I would. I called within 30 min and told them to cancel the order and was told the cancellation was submitted. Now, 8 hrs later I get an email saying that the order has shipped and is on its way.

Last Friday, December 1st 2023, I went into the Cambridge Ohio store. I have been a customer of Kay Jewelers over 40 years, all the way back to when they were Rogers Jewelers and my grandmother was purchasing from them. My first piece of jewelry came from them. I have never in my life been so humiliated, embarrassed and offended as I was last Friday. I had dropped off a chain and custom ring, both which have a lifetime extended warranties. The manager, Tiffany, had called me to tell me to come pick up my jewelry and they would not be dealing with me any further. This ring was compensation for a mother's ring I had taken to the store several years ago to have repaired and somehow had inadvertently been destroyed.

I went to Kay's in the Great Lakes Mall in Mentor Ohio. I worked with Vince. He was so nice and such a pleasure to work with. It is hard to find good customer service these days and he was a TEN OUT OF TEN!!!! So helpful, knowledgeable, patient, and kind!!! The BEST!!

On Sept 12th my wife dropped off her wedding ring (under the diamond warranty) to our local Kay Store in Fort Worth TX to replace a small stone that fell out of the ring. The ring is worth over $20K - It is now Nov 29th -- She has been calling and going to the store for over 2 months and they keep telling her another 3 weeks. I called today and they say another 3 or 4 weeks. I want the ring back NOW and they say they can't send it back.

I placed an online order with Customer Care and gave them all my information and including my P.0 Box. I got a text when the items arrived that they couldn't be shipped to a P.0 Box. They should have told me that in the very beginning when placing the order. So then I talked to TWO people from Kay over the phone for a total of an hour and twenty five minutes and still got absolutely NOWHERE with either person about how to get my order to me. I will NEVER order from Kay Jewelers again because it's been a total nightmare and still have no answers.

My engagement ring cost $1,500. The huge diamond on top has fallen out twice now. This should not happen to an expensive ring. Their products are junk. My fiance also bought me an expensive necklace and it also broke. They're not willing to help me out with the price I still owe. I think they should cut me me a break since their jewelry is junk. I'll never go there again.

Kat is at the Desert Ridge Location seasonally and is so helpful. She takes initiative, has a can do attitude and is warm and a great problem solver. I came in with a last minute dilemma, and she delivered!

I Took my engagement and wedding ring of 32 years to be fix I pick them Because they supposed are a respectable company I did no care pay more than another jeweler. I took to then 10/19/23 at 11:00 am yesterday 11/7/23 at 5:11 pm the salesperson call me telling me that the Ups lost my ring I wasn’t able to believe that ring was priceless to me for 32 year is been always in my finger it represents all the love and all that me and my husband been I explain to the salesperson he said that he will informed the manager.

The sales associate could not be bothered to help us. As we were trying to look at necklaces she kept walking away, talking to other associates, and even eating. After we left, I realized she had put my order in someone else’s name. I called to get it corrected and she was rude on the phone, saying it’s because she had to leave for an appointment. Then why did she offer to help us when there were other associates available? When she corrected it, she then put the payment as gift card, even though I had used my credit card. When I tried to return it, she told me I couldn’t get a credit on my credit card because it had been purchased with a gift card, even though it hadn’t been purchased with a gift card. She was extremely unprofessional and rude. It is a disgrace that my order was put in someone else’s name and that she wouldn’t credit my credit card for my return. I will not be returning.

Kay Jewelers credit card charged $2500 in interest once the one year promotion was up. We were charged 29.99 interest rate. We will never buy anything from this company again. They lost a good paying customer. Greed!!!!

It all started in July when I needed to get my wedding and engagement ring to be resized. They had to cut off my ring because my finger was swollen. The initial price was quoted at $229 per ring. Each ring required an additional repair (per their repair team) and the price was now $449 per ring. Totally ridiculous but they are my most precious piece of jewelry. So It took until September to get them back and now they no longer interlocked together. How resizing could change my setting was beyond me? Very upset I contacted the customer care team (which doesn’t seem like a ‘care team’ to me). The girl explained that sometimes when rings are ‘traumatized’ they do not go back the way they were. Traumatized? Still not understanding how resizing can affect the setting. The girl said they would offer me some compensation but their repair shop could not fix them to interlock anymore.

Bought 2 watches. 3 days later saw same watch at Jared's. Online policy says they match Jared online if cheaper the Kay in store. Called Kay and was told I could return watches and repurchase online after I explained already gave watches as gifts. Had my receipt and difference was over $100.00 dollars. My receipt should have been enough to refund difference. Horrible customer service.

I went into Meriden Conn Kay's to pickup earrings I had backing bent and was waiting for my turn. Then I saw a bracelet I liked once I picked up the earrings. I asked the sale woman Muriel if I could see the bracelet and I tried it on but the other one was calling me. So she put that one on me and I fell in love with it. So we went to see if I could get it and l did. I am going to wear the bracelet to a Halloween party I am going to with my costume. I again want to say Thank you Muriel for helping me this bracelet is going to set the night out perfectly. I also want to say Thank you to Ben another Kay's salesman who I brought a watch last year from but he showed my Dad how to set his date. Thank you guys for making this a wonderful experience and day.

I went with my boyfriend to get a engagement ring to Kay Jewelers inside Northridge mall after looking Kay jewelers website, while we were waiting 10 min at the store all 4 employees saw us none of them came to help us or at least to tell us “we will be with you shortly”. This is disrespectful and worst customer service! You guys just lost the customer who came with cash to buy a ring! I will never ever again go that shop or suggest to anyone.

I took a chain I bought for my husband as an anniversary present and the repair was terrible! Not only did they remove an inch from the chain they never called to ask if that was ok. They depreciated the value of the chain and charged $250 to do that. I'm blown away. I escalated my issue because the clerk referred to a $3000 gold chain as being similar to a tin can that cannot be repaired well after we returned to pick up the repaired item and verbalized not being happy with it. They did nothing!! They took our money and said, "that's the best we can do." Do yourself a favor. Go anywhere but Kay Jewelers. They have no interest in making their customers happy. Unhappy Customer

After paying over $700 for a pair of ear rings and buying a lifetime warranty only to have the whole face of the diamond earring to separate from the stem. Upon taking to the store only to find that they won't honor warranty to replace the diamond cause I didn't warranty the stem (which I still maintained) but won't replace the diamond.

Kay Jewelers in Fallen Timbers (Ohio) has the best customer service. Any time we've had an issue they have been wonderful with resolving it right away. We will continue to purchase all our jewelry from them.

3 months ago I went into Kay Jewelers in Wilkes Barre Pa to have my ring inspected & cleaned. A gift from my daughter several years ago. I cannot put into words how wonderful my experience was!! Stevie & Ashley were phenomenal!! Their knowledge, professionalism & willingness to help are exemplary!! They are a asset that cannot be replaced!! I love my rings, earrings & re-set of my Tanzanite engagement ring, with the expertise of these 2 wonderful ladies!! Thank you ladies from the bottom of my heart. I will go nowhere else!!

We visited the Clarksburg location on Saturday, 9/16/23, to make an inquiry. There were two staff present, Jo and Michelle, helping other customers. Neither employee acknowledged our presence to say that they would be right with us. Minutes passed by, and we left. Unfortunately, we've had problems with both employees in the past. They've been rude and shown that they don't care about ** and ** people. We've spoken with a District Leader who seemed to take our complaint lightly. We suggest shoppers steer clear of this location.

I took my watch to Kay jewelers in Orangeburg SC for a battery replacement. The worker took the watch in the back, after a few minutes she came out and said it's not the battery, she said she tried 4 different batteries and it wouldn't work. She said it must be a problem inside the watch and could send to their watch repair shop. I said, "Ok but let me know the cost before fixing it." About two weeks later they said it would cost a little over $260. I said, "No and return the watch to me." A few days later I picked up my watch. I took it to another jeweler for a second opinion, they put a battery in it and it worked. I went back to Kay jewelers, they did'nt understand why I was mad. I said, "You were going to rip me off $260 for a battery." She kept saying she was happy I got a battery for $15. She also said she would never open 4 different battery packages. I wonder if they have done this to other people.

This is the worst company to purchase jewelry from. I attempted to apply for credit and was denied due to too many recent inquiries. I have an 800 credit score and minimal debt and have never been denied for any kind of no interest plans from a retailer in 20 years. The customer service folks just deflected, and passed the buck. They use third party companies to avoid taking ownership over their shady credit practices. On the bright side I saved myself 1400 dollars and will just purchase from another company. I will never purchase from them again, and I do not recommend anyone purchasing from Kay Jewelers. It's sad because my first wedding band and set was purchased through them, and 23 years later when I much better off financially, I can't get approved. The only kiss that begins with Kay will be a kiss goodbye and good ridings.

I walked into Kay Jewelers in Tilton, NH. David assisted me in cleaning my diamond ring and wrap. He looked up my information and asked if yellow gold to properly clean them. He informed me when to get the diamonds checked to keep my warranty. He is pleasant and informative. Thank you for your help, my diamonds and gold shine! Elaine

First I got the wrong size engagement ring. Ordered a 7 but got a 9. The chat help was worthless and less than friendly. So I took it to the store the next day. I was told it would be a free resizing. That was a lie and $298 later my ring was sent out to be resized. Unfortunately, I had to change my proposal plans because they couldn't rush their screw up and my plane left 2 days before it was ready for pick up. But upon inspection of ring, they are real diamonds and gold. So I guess that's only positive.

Eight month after purchasing, the ring just broke like some glamorous costume jewelry. The salesperson had the nerve to ask if my fiancee wanted to replace with a larger band since all gold and silver does this; it would be better. If the smaller band broke same gold why would a larger band be any different?! Trying to increase sales, after all the ring was around 4K... Girl bye, make your commission on someone else!!!

I have been going to Kay Jewelers on 34th street for a while now. One of the main reasons is because of the sale agent Christianna. Since day one from entering this shop, Christianna has made each experience of shopping with Kay Jewelers a pleasurable one. I can literally text her and tell her what it is I'm shopping for and before I enter the shop I already know beyond a shadow of a doubt what it is I'm purchasing and everything about the product. My latest experience working with Kay Jewelers/Christianna only solidified why I'm not shopping anywhere else. My wife's bracelet popped and I informed Christianna and she told me to bring it into the shop and with no questions asked she had the bracelet repaired free of charge. This is top tier customer service, Kay Jewelers should be really proud to have such a representative working for their organization. Very professional and courteous...

My wife had a warranty claim on a ring. They only covered the diamond and not the labor to fix the ring. They wanted to charge 400.00 for labor. She went to a jewelry repair shop and they did the same repair for 45.00 including the diamond.

My first visit was unpleasant, except for Audra. I honestly decided to go elsewhere when I left, but Audra took it upon herself to find a ring that I love and reached out to me. If it wasn’t for her, I wouldn’t have come back. We got my engagement ring and both wedding bands. Thanks Audra.

Me and my lady went to Kay Jewelers to try on rings. Mrs. Jennifer ** was very helpful and patient with us. Mrs. ** did great with customer service. I highly recommend you to let Mrs. ** give you service when you go to Kay Jewelers.

I’m trying to buy a promise ring for my girlfriend, and the website keeps updating my address to a random person’s house! I update it when it asks, but it keeps going back to the same address. I’m giving you my money but you won’t take it like? Fix your page.

I had the worst experience at Kay Jewelers today and will never return! Five weeks ago, during a medical emergency, my wedding rings had to be cut off my finger by medical personnel. I went to the Kay store in Columbiana Mall (Columbia SC) today to use my lifetime protection plan for the repair. I was immediately told by a male clerk that the protection plan was null and void because the rings were cut off. What was I supposed to do? Lose my finger or hand? What good is a protection plan when a customer is in a medical situation?

My husband bought me a Cuban link chain & bracelet to later find out that my jewelry wasn’t even real gold and I called the store to demand a refund and she refused to refund me or talk about the situation!!!

We just wanted to say Maria the Assistant Manager at Millcreek Mall was amazing! My wedding band was broken due to some yard work so my husband wanted it fixed. We stopped in this Kay’s since we were having dinner in Erie and just looking. So I thought. Maria greeted us with a welcome to Kay’s and smile. As we looked around she asked questions about how she could help us. She showed me some of the rings that I looked at! Well with her doing so my husband upgraded my wedding set! She was so happy for me and worked so hard to make sure I got the ring and enhancer I wanted. She told us how she loved that we were high school sweetheart and wanted to get to know us and our story. It felt like we were talking with a friend not just a sale! She was overall amazing and made his surprise perfect! Thank you Maria

Ordered a wedding band. Took several tries for the guy to get the order entered and e left with a receipt! The order canceled for incorrect info and the only notification we got was an email in our spam folder. I called and went thru 2 agents in over an hour and was on hold for another agent when I hung up and decided to find another jeweler. Not impressed.

For anyone who may read this, all I can say is DO NOT shop with Kay Jewelers! We have consistently had terrible experiences with them, at different locations since December. I have gotten nowhere with store managers, customer service, etc. They say one thing and then question you when they don’t hold up their end; when you try to hold them accountable to their word. They give your jewelry back to you in worse or the wrong condition than when your jewelry was sent out. We sent my rings out three times over a period of almost two months. They were only supposed to be gone for two weeks to be resized. They “accidentally” or CARELESSLY soldered them together after resizing them incorrectly twice. Apparently they don’t know how to size the rings they sell. (Finally after receiving them back, I saw that the metal has been scratched by a file, and I’m afraid to send it out again to be fixed).

Not only was she helping me she was also training two new employees. Very kind and helpful. She was very knowledgeable. I was looking for a birthday gift for my daughter and I am so happy with the necklace she helped me with!

I finally decided to get my engagement ring resized after wearing it for a year and a half with the sizer. No issues other than it was too big. First of all, it took THREE weeks to do the simple task of resizing the ring. You’d think they would do a careful job but no. Within two weeks of getting it back, two diamonds fell out of the band. I took it back to Kay where at first they said it would be another three weeks. However they put it in that it was Kay repair fault or whatever since it was so close to the initial repair and the guarantee date was 10 days later. Whew, no big deal.

Bought wife earrings for Christmas, purchased on 12/24, cost of $642. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. Wife wore the earrings once in January. The earrings physically broke on second wear, in February. I returned the earrings to the store on 2/26. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Really?!? 30 days? Store manager wouldn't exchange or refund. Worst experience ever. Sorry I didn't listen to my friends. I will pay a private jeweler to fix the earrings. I will NEVER shop at Kay again. Suggest avoid at all cost.

Every time I find an good customer service representative at Kay Jewelers they seem to let them go. This is the 2nd employee they have let go that was a wonderful representative. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. That man was at that store every time I came in. He gave me 1000% great customer service!!! I have spent a ton of money at Kay's because of Chris. I absolutely will never shop with Kay's again!!! They are a disgusting corporation!! They treat their employees like numbers. They use them, abuse them and then let them go!!!! I will be sure to share this with everyone I know. I will continue to put this review everywhere I can! Do not buy from them. They treat their people like trash!!!

Recently my boyfriend lost his mother and inherited her belongings. He was elated to find the beautiful ring that his deceased father had worn daily and was designed and made by his mother. He decided he was gonna get it appraised and wanted to wear it because it was so special. Unfortunately it was too small, so he took it to Kay's. His parents had purchased jewelry at Kay's for many years. We went to Kay's off hwy 20 on January 2 and dropped it off to have it appraised and sized. When the associate looked at his father‘s ring under what appeared to be a microscope, she made a comment that all seven diamonds were impeccable, and that it was a truly amazing ring. We bought a bracelet and an Opal ring for my daughter as well. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser.

I ordered two pairs of earrings online. Fun delivery. One pair was fine. Second pair one earring was broken. Contacted Kay Jewelers. Immediately receive the case number. Since then I've heard nothing from them. Of some multiple emails still have gotten nothing back. Not an email. Not a phone call. This customer service is it's terrible to say the least.

You should not buy your engagement ring from this jeweler. They said my return window (30 days) was closed even though my ring wasn’t delivered until 31 days after I ordered it. Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Later I was told it was a custom order and not returnable for that reason. I was never informed that the diamond and plain diamond band I wanted that they ordered for me was custom. They have been horrible to deal with for a refund. So frustrating, the customer service rep said they’d escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didn’t know my order was custom might I add. When I checked in 3 days later they told me they were now escalating it and it would be another 7 days from that date until someone reached out. The whole experience has been awful, do not shop at Kay!

Please do NOT purchase a wedding ring or any JEWELRY from this company. They will tell lies, not return phone calls and not measure your finger properly for the sizing. They are the WORST company to deal with for a refund. Please DO NOT SHOP AT KAY'S. I’m friends with the manager and she lied to me as well. They will only take your money and never fix your jewelry properly. Customer care will lie about resolving the issue. The Vice President, Bethany Spain will make up false information not to give a refund.

I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Well, then I asked to look for a replacement that is the same as the one got lost. I was they would call me by end of the day to let me know, off they did not calll. I called them and they told me that they had found and it would take another week to be ready for pick up. - did not follow up.

I am only giving one star since you have to give a star to do the review. This is the WORST business to deal with. I ordered a necklace for my aunt for Christmas. She lives out of state so I ordered online in her name and shipped it to her. Immediately after ordering, I realized my phone auto-corrected the address to her address but my state and zip.

I placed an order on December 23 and decided the same day I did not want to make the purchase. I contacted a representative, Katley M, and stated I wanted to cancel. They say I had 60 minutes and denied cancelation. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. This is the worst company to order Jewelry through.

I customized a wedding band for my fiancé and it was a mess. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. It looked like they played soccer with the ring. After sending it back for the 5th time, my fiancé wore the ring for 24hrs and the black rhodium literally whipped off the ring. Horrible material and so over priced. They tried to say since it was a custom ring I could not get my money back after spending thousands of dollars. That was not going to fly. I called their customer service to file a claim, a manager never gave me a call back after numerous attempts. I contacted my bank for a dispute and Kay finally refunded me my money. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS.

I purchased a ring online on November 13th and had it shipped to my local Kay’s store. As of today 12/27/22, I’ve never received the ring. It obviously got lost or stolen in shipping. I was given a case number of Dec. 5th and told it would take 10 to 14 days to complete the investigation. As of today, customer consultants keep telling me the case is still pending. They won’t refund me for a purchase that I never received. I have purchased thousands of dollars worth of Kay’s jewelry in the past and have never experienced anything like this. There was a time when you could contact consumer relations directly and they immediately solved your issue. Now, you can only contact customer service reps who can’t really help or solve the issue. After I seek legal advice for this issue, I will be tearing up my credit card. Kay’s has lost a valuable customer.

Ordered online a necklace and didn't receive it. Called customer service 12/9/22. They gave me a case # and said escalation team will take of notifying me and no contact has been made. I have attempted 10 times and different numbers and get no further than the first time. I have been scammed by Kay they have my money but I have no product. Someone at the top like Gina Drosos needs to take care of customers like me.

Never buy jewelry from Kay's, especially if you are thinking of investing in an engagement ring, because they will rip you off. My fiance gave me his mother's ring, purchased in 1999. The stone cracked in 2022 because it was heavily included (meaning a poor quality stone). Kay's replaced the 1 carat diamond (SI2 rating) with a 0.85 carat. We called them out in the store and had to make a scene before the manager agreed to do anything. She replaced the diamond with a 1.03 carat of worse quality, I2 rating.

STAY AWAY!!! They do NOT stand behind their products at all. Bought my wife a ring. She wore it 4-5 times and the diamond fell out. We have been dealing with this for months promising phone calls back to us and speaking to multiple people. The verdict was we could send it in to get a free estimate to repair and replace the diamond. Before this we were told the new diamond would be free but the repair would be about $500. That is more than the ring. Why would we do that? They NEVER offered us any other solution. Not a trade in, a discount for an upgrade, NOTHING! So I said then just get me the free diamond and I will take elsewhere for them to repair the ring cause $500 is ridiculous. They said they can't do that unless it gets repaired by them. Lol. What a bunch of scam artists.

I ordered a ring 2 weeks ago. They have done nothing with the order since...except refuse to update it (size), cancel it, or provide shipping information!! They refuse to provide any concrete information at all....just loop their clients through endless bots.

A week after getting engaged to my high school sweetheart I excitedly went to Kay Jewelers on Westminster Drive in Carlisle PA (now out of business). It was 1/16/2019. I don’t remember much about the experience except that I remember the salesperson’s name was Bree and it felt like everything that we asked her was an inconvenience and it felt like she really didn’t want us there. Despite the poor service we were excited and ended up buying my wife’s wedding wrap band and my wedding band as well. At the store I was sized for a 9 which felt big but she assured me that it would be the right fit to prevent it from getting stuck. So I believed her because she’s the professional right?

On December 4th, I saw an item online and wanted to buy it, texted online with a Kimberly from Kay Jewelers. It was beautiful and she highly recommended the item. I bought it online, and On December 5th, I saw an email later in the day saying they did not have the item. I decided to go back online on December 6th, and ask about the item again to Kimberly, she obviously didn't remember me, but that wasn't a big deal she probably talks to a lot of people. I asked if they had it in stock, she said yes, I sent her a copy of my email and said, "Well this email says otherwise." She said she didn't understand, it shows they have it. I asked who I can talk to, to find out if this is something they actually have. She talked to her lead, and her lead said they had it. I said, "Ok," and proceeded to do everything again.

Attempted to purchase a specific ring my wife had her heart set on for Christmas. Found ring easily on site. Checking out was a different story. Now, I have to say, this was 5 am on Black Friday. Perhaps there was so much site traffic that the servers were unable to keep up, however, I was redirected to my shopping cart (bag in Key Jeweler lingo) at least five times during various stages of trying to pay for this ring. Im guessing I spent 30-40 minutes trying to give Kay my money. Frustrating.

Straight up lied about the resizing policy on engagement rings. I bought the ring for my fiance and they never asked for the size. They gave me the default size and was told that we could just come back for FREE resizing. Sure enough we needed to resize the ring. Came back to them after proposing and was told that I need to pay a fee. I don’t mind paying the fee but they lied and gave false promises.

I buy 90 percent of my jewelry from our local Kay Jewelers and I have so much shock to see the negative reviews on this site. Our local store is absolutely awesome, they know me, they know what I like, they are very helpful, be it anything from repair to sizing to looking for presents for people, they are always so helpful and that if they don't have it in store, they will order it for me. Doesn't matter how much time I spend looking, they are always very patient and very helpful each and every single employee is wonderful!!! I have been shopping there for years and will continue to do so!!! Thank you, Kay Jewelers for always being there for everything I need!!

I brought my wedding and engagement ring in for repair because the rings' center stone was loose. The store sent it to be repaired. I got a call 2 weeks later saying it was lost and they would try and replace it. I am devastated.

Entrusted them to replace lost diamond in wedding ring. After 1 week they had ring back. When returned home, the diamond fell out within 10 minutes. I returned immediately to store to complain. They took ring back to redo. It has now been 2 weeks. They keep putting me off when I call to ask where ring is. Their excuse is they are busy or haven't heard back from jeweler. They promise a day it is to be back and then I call and it is not back. Wondering if they lost the ring now. They just keep saying they are doing the best they can and do not acknowledge that they screwed up to start with by faulty setting of diamond.

I trusted Kay Jewelers with my late mother's ring. This ring meant a lot to my mom and when it was passed to me after her death. This ring started with all CZ's when my mom got it. Over the years she replaced each stone with beautiful diamonds. She has one large stone in the center which she did not get to replace before she passed. In my mother's memory I bought a diamond from Kay's to finish the ring. The ring came out beautiful! I was so happy I actually cried when I picked the ring up from Kay's. I decided to take the ring to have it appraised and get the proper paperwork for it now that it was finally everything my mom would have wanted. To my surprise, the jewelers I took it to all said the diamond which Kay's put in it, wasn't worth a dime. Apparently it had a huge dark spot in the center.

We purchased a diamond necklace and earrings as a graduation gift for our daughter. This was our first time shopping at Kay's (and will be the last after our experience with them). Our daughter did not care for the necklace/earrings, so we attempted to return them for a store credit. We missed the 90-day exchange policy by three days. They refused to give us a store credit. Poor, poor customer service. It would have cost them absolutely nothing to I recommend shopping at Costco or Sam's Club who have a generous return policy, higher quality and better prices.

Be careful going in. I went in today to get my ring cleaned and get a sizer. The lady short, short brown hair comes back and tells me that I have 3 loose stones in my center one which was just done 6 months ago. She then told me to tighten them and clean it would be $250!!! I said no and walked out. Went to another jeweler in the mall. They said no loose stones. Took it to the jeweler that fixed my center stone and they said not one was loose and if it was they charge $35. Yea so I paid my jeweler to resize it, clean it and polish for $45 all together. Such scammers.

I applied for financing since I was working on building my credit. The amount of times they gave me misinformation on the charges is amazing. No one knows how the programs work. No one can waive charges even after they LIED to you and told you they would be waived. The store sales person misinformed me as well as the credit card company. I work in finance so it’s not like I misunderstood. My questions were clear. I even told them to listen to the recorded conversations since they are being recorded. I was told by a manager that it did not matter what I was told. That they would just “handle it internally”. I am absolutely livid. And due to this misinformation I ended up having to pay a lot of interest. Unbelievable. Go to another store unless you are planning on paying cash.

So we ordered at $15,000 engagement ring through Kay Jewelers. Once we received the ring it was the wrong size. We ordered a size 5 and they sent a size 7. Not even close to the same size. One would think when you spend this kind of money there would be some quality control. So we call their customer service to get the correct size and we get the run around and refusal to get us a supervisor on the phone. They are telling us we need to now go into a store and return that one and make a new purchase. Absolutely not!!! They made the mistake. They can send a new ring and we send the incorrect one back. At this point we are returning the ring and will find a better place to spend $15,000!!!!

I purchased an engagement ring and wedding ring from Kay. I found out my now ex cheated on me and left me for the guy after saying yes to me. I was hospitalized for being suicidal and can’t return it.

We bought an engagement and an enhancer. We were told the two rings could not be sent out together to be sized. When I went to go pick up my engagement ring and drop off the enhancer to be sized, a staff member told me that they could have been sent out together. I was told the enhancer would be back June 15th and it is not. So now I have to wait 4 weeks + and make 2 trips to get my rings. We will not be making any other purchases from Kay Jeweler.

I've bought a necklace and it burst. I didn't purchase the protection plan so I paid out of pocket. Within a week the chain burst again so I threw it in the garbage where it belong. Next was a pair of hoop earring, they're charging me half the cost to repair, I left it to be repaired but after the chain burst again I decided I wasn't about to keep repairing, so I authorize them to throw it away, that's $500 lost. You're better off buying cosmetic jewelry than shopping at Kay's, at least you know what you're paying for.

I purchased a very expensive 9 diamond engagement ring for my wife. I did an upgrade and purchased the warranty. She took it in several times for cleaning and inspection. The large centerpiece diamond fell out. Instead of honoring their warranty, they came up with all types of reasons that the warranty should not be honored. You did not bring it in for inspection, (lie) you did not bring it in every 6 months, (no one told us that). I've spent a lot of money with them for my wife and daughter. I will NEVER spend another dime with them. Every kiss with Kay is a kiss of DEATH!. To your wallet. I will get my wife's diamond replaced elsewhere.

Purchased a ring enhancer as a wedding band! Months later, when I finally got married and put on the enhancer with my engagement ring, it did not fit properly causing my finger to swell! Called customer service to try to rectify the problem! Was advised the manager at the location I purchased the ring from would not return the ring, but only offer a trade in, after explaining that when I took the ring to another jewelry, I was advised the enhancer didn't and wouldn't fit properly with my engagement ring, hence that's why my hand was swelling. I'm now stuck with a ring, that I can't wear!

I've only had my ring one week and it has already tarnished. I only paid $32 for it but didn't expect for it to our a torrent after 1 week. Will never purchased anything else from Kay Jewelers. I'd rather go to the beauty supply house instead of purchasing from you Kay Jewelers.

Had my engagement ring for just about a year. Took it in for a cleaning and the employee discovered that there were 9 stones loose. They did not give me the option to take it somewhere else for service. They sent it in on March 11th and promised it would be back within a week. Got notice that the ring had returned to the store and I called to see if I could come get it. The employee on the phone said that they never received it.

Payments are due on the first of each month, I make payments beforehand, more than required, payments are not posted on time, was told it is my fault. I go into the sometimes a week, or two before the 1st, they consider my payments late, and being charge interest on a 6 month deferred plan, still have 3 months to go. The extra money that I pay is not being put towards this plan, will pay balance, close the account.

We bought our ring from the Novi store and the customer service we have received from the staff has been horrible. They have not gotten us our certification for our ring and it has been 11 months since the purchase. Every time we call and ask they have no news on where it's at and can't find it. We have had multiple stones fall out of the ring and have had to send it in 3 times now for stones falling out. Just this last time a stone fell out so we sent it in and they sent it back with a crack in the main diamond so now we have to send it in again and it's going to be 1 to 2 months before we get it back.