JCPenney Reviews

I had joint account, got divorced in 2006. In 2010 when I was going to buy a house, this negative account showed up on my credit. My ex-husband had reopened the account and not paid a dime. We were divorced for 4 years. JC Penney said they closed the account. Now 2014 it's on credit report again. He still hasn't paid it. The recovery center trying to bully me to pay... I didn't sign the receipt nor did I charge the things to the card. I have tried everything, called customer service, they need some serious training. They could not find me in the system.. Said "you have no account." Really then why you turn me over to recovery center? She couldn't help me.

I cancelled an order I placed online on 8/2, and the temporary authorization refuses to fall off my new JCP store card, therefore my credit card shows at its limit. I have done two online chats with GE who assured me it would fall off in 3-5 business days. Today I called them, was transferred 3 times, (and even back to JCP) and still no one even understands what I am asking or how to help me. So frustrating! I wish I would have never opened this credit account! The lack of customer service is ridiculous.

I made an order to JC Penney very recently. At checkout, I was informed that my one pound package would be delivered by UPS and I was charged $8.95 for the shipping charge and sent a tracking number and the scheduled day of delivery. When I tracked the package, the updated UPS information stated that the package was handed over to U.S.P.S. without any U.S.P.S. tracking information. I was informed that UPS would deliver the package for an additional $3.50 which would increase the original shipping charge to $12.45. This practice is totally deceptive and I notice that many other companies are doing it. If the U.S.P.S. has tapped into the UPS delivery niche to increase revenues, then at least provide a tracking number to complement UPS's. This situation has annoyed me to the point that I no longer plan to order anything online with JC Penney.

Recently shopped at our local JC Penney with my daughter, aged 21, who was looking for a more professional wardrobe as she applies to graduate school. Note to JC Penney: This is the consumer you hope to attract. Your company should want this buying experience to be a positive one as your store would gain a repeat customer on the cusp of entering the professional world. She found a pair of dress slacks and three blouses to go with the pants. Signs on the clothing rack adjacent to the pants and shirts advertised: Worthington separates 40% off - signs abounded throughout the misses clothing area advertising Worthington separates 40% off.

It's 97 degrees outside and just as hot in the store. The store looked like it was closing down with empty shelves and racks. We were looking for jeans but look as we might, there was no one available to help us. Aha, let's go to the checkout, maybe someone is there. Wrong! We left. Might as well shut this place down. It was disgusting!

Last week I ordered online with JCP because the items I was looking for were not in either of the 2 local stores; either they did not have the colors, or the sizes, etc. So, I order online; still had stock issues with some colors and sizes but I ordered 18 items they stated were in stock. So far have received only 2 items of the 18. I received not email of shipment and no tracking information. When I received the items I saw the packing slip showed different item number than what was on the JCP website and even the items name were different although the items were correct. I deduced JCP now is using all 3rd party warehousing and distribution for the online product and apparently does not have a proper EDI setup to communicate with the suppliers to handle drop-ship info back to the customer ~ such as shipment tracking info.

I had a misapplied payment on my credit card account with J.C. Penney and I have been attempting for weeks to get it resolved. I have sent several faxes and letters. I still cannot get this problem fixed and they continue to contact me that my payment is late when in fact it is not. I am at an absolute loss how to get this fixed. I am at a point where I feel very frustrated by this company and their inability to respond timely to customer issues and complaints. Please help.

Your store in the Viewmont Mall in Scranton, PA has half the merchandise it used to have. There are huge areas of space devoid of merchandise. Why don't you go back to the way Penney's used to be? It obviously worked. You got rid of the crazy CEA but obviously not his policies. I have stock in JCP and it is down significantly. Can't you people see the handwriting on the wall; people want the old Penney's.

I searched online for a corner tv stand and decided to buy Penney's pricey $1335 Roxberry corner tv stand thinking I was getting good quality. I was SHOCKED when UPS delivered me a Homestyles Lafayette brand which WalMart sells for $297!!! The first associate I spoke to assured me it's the exact same product even though nowhere can you find that Penney's sells that product! As if I'm going to be ok paying quadruple the price!! I called again and the next associate was confused and had no explanation, but she could clearly see it stated on my receipt that I was given a brand Penney's does NOT even sell. She did arrange for UPS to come get this product. I'm just stunned that this happened. I will never order from JC Penney's again!

I placed an order at jcp.com for a queen size mattress on June 2, 2014. There was a sale and I had a good promo code to get an extra 10% off so I ended up with a great deal, or at least I thought so at that point. I received free home shipping which was a plus since this would save me from the trek of nearly forty miles to my JCP store to pick this up. My JCP card was charged immediately and I received an order confirmation immediately. The order confirmation was pretty straightforward. Said item will ship direct from the manufacture within two weeks (would be around 6/16) and I should allow an additional week to ten days for delivery (would be 6/23-6/26).

I used to think J.C. Penney was a brand name I could trust and that held quality to the highest. For my grandparents, parents, family and so on J.C. Penney was THE place to go for home items and clothes so naturally when I moved out of my childhood home, I went straight to J.C. Penney for everything, including my very first mattress, box and bed frame. The ladies was very nice and helpful and I had no doubt in my mind that I would be getting something that would last and even if it didn't I would be taken care of. It's been seven years since I bought the mattress and I started having some major back pain due to a "dip". I called, as it was under warranty, to get it fixed or replaced. This took a week just to schedule because I had bought it out of state, this I understood. Took another week for the tech to come out and another week for a call back. Three weeks I was out of a bed, sleeping on the couch, the floor, at my mother's house, and even just on my box frame if only to get a call saying that I had to clean my mattress before they can send yet ANOTHER TECH out. NO ONE told me I had to clean my mattress before they would do anything, not even the tech.

Well, where do I start? My wife used to work there and she work her ** off for 3 years. Then, one day she went in and they accused her of stealing which she has never done or would never do. She wouldn't put her job in jeopardy over pot metal jewelry. They couldn't prove it and they tried so hard, bullying and threatening employees who ever liked her, so they just let her go. I went in to get her something for Mother's Day. When I did go in, I was looking around and I heard one of the customers asking about her and 3 different employees said she no longer works here, she got fired for stealing. That made me so mad that I walked out. She never got fired, she never got a call or anything. The only way she found out she was no longer employed was when paperwork about her 401K came in. They are slandering our name and it is getting worst. One of the managers are stopping by our house, taking picture and saying things like she is sleeping with her bother. Please make this harassment stop. She has been gone from that Company for over 4 months, just have them stop and leave us alone. My friends, family and I will never go with a 100 ft of a J.C. Penney ever!

Well where do I begin... FIRST off, I will NEVER EVER step foot in JCP again and I will make sure EVERYONE I know does not as well! I ordered a couch from them March 1st which said delivery would be 6 weeks. Well, it is now May 19th and for the past 7 weeks, I have been told this couch was coming over and over and over again. They would call, schedule delivery and then the night before they would call and cancel always with a new excuse of why they had to cancel. Today, it was now because the couch was damaged and that it would take 7 more weeks to get here!!!!! I mean seriously. NO THANK YOU JCP!!!! I am beyond LIVID!!!

I purchased a sofa online in December and cancelled it in January. I had used the "Bill Me Later" that was on the website when I ordered the couch. I was approved for the "Bill Me Later" and cancelled the order. In February, I received a bill from "Bill Me Later" for the total amount of the sofa. I NEVER RECEIVED THE SOFA BECAUSE THE ORDER WAS CANCELLED. It was not delivered and then sent back. It was never delivered because it was CANCELLED. I called JCP and they were not able to find anything in February but finally found it when I called again in March. I was told that JC Penney would issue a credit to Bill Me Later.

I ordered 14 shirts from JC Penny and used their $9 shipping to Canada. 4 2X shirts were St John's Bay and fit perfectly. 10 were 2X Arizona brand and are at least one size or probably more smaller although tagged 2X. They were shipped postal and took a couple of weeks to arrive. To return the 10 small, 2X?? shirts, I am compelled to use DHL courier for a cost of $37.50 + $5.00 handling, or $42.50. The total value of goods returned is $64.31, leaving me $21.81.

I had an old account with JC Penney. To my understanding this account had been closed for years. One day there was a large debit from my bank account from the firm Pressler and Pressler LLC. When we called to find out what happened and request a statement from the JC Penney account that we believe to be closed we were told "No". Simply that because a judgment was entered that they (Pressler and Pressler LLC) did not have to provide us with proof. We were already upset at what is going is on and then a second charge hit our bank for a different amount but with the same docket number.

I went through the interview, which was very simple and the manager was nice. He said, "Everything looks good, let me just submit your background check and I will call you." Never received a call and I know for a fact there was nothing on my background check. I don't like shady companies. If you're not going to hire someone, don't say everything's good! I even tried calling them a week later to follow up and still no call back. They obviously don't have enough balls to tell potential candidates how it is.

Because of a quality issue, I had my furniture pick up scheduled for April 18. On Apr 17, I expected to get a confirmation call from the delivery, but nobody called me. Apparently my pick-up got lost and has not been scheduled. JCPenney apologized, and rescheduled the pick-up for Apr 25th, but the exact same thing happened again. JCPenney apologized, and rescheduled the pick-up for May 2nd. Yesterday, Apr 30, I called and was told everything was okay, delivery is scheduled for May 2nd. Today, May 1st, I called to confirm the pick-up hour, but it was not there again!!! I spoke to a supervisor AGAIN, and all I got was apologies and reschedule for May 9th. Is this a policy in order not to pay money back to a customer? I see it as a real issue, I have to plan my working schedule around this and I have already postponed my new furniture delivery for the 3rd time! Unbelievable!!!

IF YOU ARE AN INTELLIGENT CONSUMER DO NOT SHOP AT J.C.PENNEY. I recently bought a top-of-the-line Stearns and Foster mattress set from Penney's at Eastview Mall in Victor, NY (originally $3,400). I inquired repeatedly about the warranty since this was a floor model. I was assured I would get the full 25 year warranty starting on the date of my receipt.

On Monday, April 7, 2014, I ordered jeans to be shipped to the store in San Marcos, TX for my son in college. It shows they were in stock. They billed my card on Wednesday, April 9. On Friday April 11, it still showed "shipping pending" so I called the 800 number. She said it could take up to 7 days for it to reach the store. That was ok but why was it charged on Wednesday if they hadn't even shipped it yet. She said it would show "shipping pending" until it reached the store so it was on a truck since it was charged. She said it should be at the store over the weekend or Monday.

Had an appointment schedule for my 3-yr-old to take birthday pictures, called to inform them I was running late as it said in the voice mail that the rep left. About 10 minutes away, she said we would have to reschedule, she didn't want to have a short time for my portraits and have to be rushed. I told her it's okay since I'm the one running late. Got there. Was greeted by a manager who seem she had been waiting for me since my phone call. She told me on 27 minutes late and you have to reschedule me. I decided to reschedule for about two hours prior to my previous appointment. I patiently waited. I decided to walk the store since I had such a long time before my appointment.

I placed an order with JC Penney on 3/11/14. I was told that the order was put on truck to go the JCPenney store that I wanted to make the pick up at. On 4/1/14, I am told that the order was shipped on 3/12/14 and I should get a call when it arrives. I think they are full of baloney and they never processed the order at all. Last time I ordered from them, they sent me two of the same shower curtain rings when I ordered two different ones and they had a shower rod on back order for three months before they told me that the item was "no longer available". I am done with them. I hope they go bankrupt. Their customer service is poor and no one can tell me where this order is. I would like to tell them to shove it and refund my money. I could have bought this merchandise in a store for the same money weeks ago and had it. Instead they have been jerking me around.

After ordering 4 men's hats on JC Internet, I bought only one. I returned the other 3 to JC, as per their instructions. Credit for the 3 hats never appeared on my card so I called and talked with numerous JC reps over the phone. Each one assured me I would be reimbursed for the returned 3 hats. Not the case. However Penney's did credit my credit card account for 2 returned hats but the third? I am now out an extra $20+ for hat, plus return shipping costs of approx. $10. Having only but problems with JC Penney’s credit systems in the past, but I fell into their hands once again and now regret it.

We were in the Albuquerque Mall shopping for an engagement ring. We went into the JC Penney jewelry department and I saw a ring I liked. The saleslady let me try it on and they gave me a brochure on the ring that it was a man made diamond. She proceeded to explain that they take diamond shavings and grow diamonds in a lab. She assured us we were buying real diamonds. I ask her several times. Well after wearing my ring for a while, I noticed it was scratching. We took it to a jewelry store today and was told its not a diamond its not even a CZ. I bought cheap glass. So we paid $1300.00 for a fake ring. I would advise anyone buying diamonds from JC Penney to beware. When we called to store today, the jewelry manager said if we didn't have any documents that proved we were told that she could do nothing. So we were pretty much lied to buy the sales clerk just so she could make a sale. And I have nothing but a $1300.00 piece of glass. I will never shop JC Penney again. Big rip off. Please beware if you shop for diamonds there...

I had the worst furniture buying experience - probably the worst purchasing experience of any kind at JC Penney. I ordered a nursery set online. I had gift cards I was going to use for the purchase. It wouldn't let me enter all the card numbers online so I used my credit card to pay for part of the order. I then took my order to the store and tried to get the balance of the order taken off my credit card and put onto my gift card. I found out that is apparently impossible. I was eventually told the only way to use the gift card was to call the delivery service, and cancel or refuse the order, then call back and cancel the order with JCP and then rebuy the order and use the gift card. I was also informed there would be a $99 restocking fee for the furniture that hadn't been delivered yet. Also I could only use 2 gift cards on a phone order so I would have to combine them in store.

I ordered a backpack for my son and had it shipped to my local JCPenney store. I was charged $34.99 as was indicated online and there were no shipping charges because it was delivered to the store. It arrived in a timely manner and I picked it up. I quickly glanced at the package at the store to confirm that it was the correct order. When I got home, I finished opening it up and there was a JCPENNEY price tag attached to it that said $25. I called JCPenney and they could not help me so they referred it to someone else.

Alderwood Mall JC Penneys is a joke. They don't care about their customers at all, and will do nothing to help you if you have a concern or problem. They will just laugh at you and go about their day. I WILL NEVER SHOP HERE AGAIN. I have never seen such bad customer service and I too have worked in retail.

I placed 2 orders #** (November 23, 2013) AND #** (January 14, 2014). These were intended as Xmas and New year gifts. They charged both orders to my credit but failed to delivery both of the orders. I spent lots of time contacting them by email and their response was half baked! They could not tell me the status of my orders. I requested full refunds for both of my orders as all the festive occasions have already passed! 2 days ago, they gave me ONE tracking number for the order placed on November 23, 2013 which was placed more than 2 months ago!! What am I supposed to do with the items now since they were meant for Xmas? Of course obviously JC Penney would not care.

Went to J.C. Penney in November and purchased a sleeper couch. At the time the couch was to be shipped once the credit card company finally paid the full amount. On January 20, 2014 with calls to J.C. Penney and our Credit Union finally J.C. Penney Associate said that part was clear. On January 21, 2014 my husband called to find out when delivery would happen. The Associate told my husband and assured him that the couch would be delivered on Feb. 4, 2014 between 12 noon and 2 PM.

I had the same experience! I always wanted a classic round halo, but was sick of seeing that SAME ring on everyone! I finally listened to one of my friends and went to JCP where she got her ring and I found the perfect ring! It was exactly what I wanted and more, the same classic style, but more unique! It was already affordable, but my fiance got it on even more sale and was able to afford the lifetime care package! I would definitely recommend JCP to my friends!

Long rant, but read and learn!! On November 1st, I placed an online order for a sectional couch (possibilities line) for $2553. It said ship date was 12/13/13 - a long wait, but okay. Before placing order, I called and talked with customer service and asked why ship date was so long and was told because they were custom made, but it would be here before Christmas. 12/13 was the latest it would ship. Fast forward a week to 11/9 - I call because I was overcharged by $350 for the couch as I saw on my online invoice for the order. But they assured me when the couch shipped, and my card was billed, the money would be credited at that time. Well so I wait and 12/17 arrives and I've heard nothing from JCP by phone or email about the sectional shipping but my card was charged for the FULL AMOUNT!

I took my 12-year-old daughter to J.C. Penney Hair Salon at the Citrus Park Mall to get a relaxer/perm on 1/4/14. Apparently, the Stylist did not wash the chemical properly from her hair so it started irritating her that night and in the morning it had gotten worst. Her hair at the back was stuck to her scalp and it felt like plastic. I thought about bringing her to the ER but I decided to take her back to JC Penney. The Receptionist had a Stylist wash her hair gently in cold water and later the original Stylist was called in to finish the job with instructions from another Stylist. When we left, her scalp was not hurting but it was extremely sore... I thought JC Penney would follow up with a courtesy call to see how this 12-year-old scalp was healing, but it's over 1 week and we have not received any calls. SAD...

Tried to return a pair of unworn shoes with a receipt. Was told it was a thirty day policy. Asked where on receipt or counter then asked for manager. Man named JOHN came, said he was store manager of MEADOWS MALL in LAS VEGA,S NEVADA and said no return allowed, it's 30 days. I asked again where stated and he said on this card which it wasn't. Then he SAYS IT SAYS HE HAS THE RIGHT TO REFUSE SERVICE TO ANYONE so I ask, "Are you refusing service to me? And he says yes, so I leave and he proceeds to follow me thru store.

If I could rate JC Penney a 0 (zero) I would!!!! I have experienced 10 different credit card companies and never like this one. I recently lost my card so I called to cancel the old one and get a new one sent to me. I spoke to an agent, he waited on the phone so I could pay my bill online and I paid. I need to call them first because it was asking me for the account number and I didn't have it of course. So he gave me the info thru the phone with no problem!!! Nothing was secured!!! He said he was going to transfer me to the "lost or stolen" department. I said okay.

Some on this board, and others, have written of finding price labels that reflect conflicting original selling prices to what is NOW being promoted/advertised as a LEGITIMATE discounted "sale" price, etc. (i.e. Jacking up the "original" price to create the illusion of savings). JCP's deceptive pricing practices have been reported in the media over the past year. There is currently at least one class-action lawsuit I am aware of regarding this underhanded practice. The FTC has labeled this practice as "DECEPTIVE". Simply go to the Today Show website and search for the report of one of the NEWS INVESTIGATIVE REPORTS done on this sneaky practice. It first aired on NBC's Today Show 07/24/2013.

I purchased 2 sweaters for my mom who lives in California on JC Penney's website. When they arrived, my mom tried them on and they were too small. I emailed my online receipt to my sister who lives near my mom. Yesterday, my sister informed me that she went to JC Penney near her house to do an even exchange in a larger size. The cashier who was obviously hired for the holiday takes back the returned items and charges my sister for the new ones saying the refund will go back on my account. My sister spoke to a manager who was just as clueless as the cashier. She said they didn't do even exchanges and never had a problem like this before. My sister told her that many people buy gifts online everyday so what happens if the item doesn't fit. The manager gave her a blank stare and also a number for customer service which turned out to be another store branch. My sister found the correct number on her own and made a complaint which will be investigated. Neither me nor my sister will ever shop at JC Penney again. I will be sending my sister a check so she can purchase my mom a new gift at Macy's.

I called Jcp.com and on Christmas Eve, they assured me it would arrive before 7 pm which it didn't. It didn't arrive at all and I would advise anyone who plans on ordering online from Jcp to think twice because they are not very dependable and will stretch the truth. My wife didn't have her gift in time for the Christmas party and that would have been okay if they wouldn't have told me what they did just to get the sale. Don't shop Jcp.com.

I had decided to give JCP another chance after having purchased some merchandise that was of poor quality. I purchased 2 coats at JCP in Hadley, MA. The coats were on sale for 50% off. They were marked $150.00 so the price at checkout was $75.00 each. When we got home and all of the tags had been removed, I noticed that there was a peel-off sticker for the price. The $150 price sticker was placed over the original $100 price which had been blacked out with a marker. I contacted JCP customer service. I told them that I would rather they keep the original price and give me a 25% discount rather than jack up the price and give a false 50% discount.

I ordered four items online from J.C. Penney, but received only three. After multiple calls to their fraud department (they euphemistically call it "customer service") I was promised a refund for the missing item. Instead they claim they shipped it again (still not received) and charged my credit card - without my awareness or authorization - a second time. They now insist they will refund the item not received when I send it back (how???). As for the second shipment, they insist they were "completing the order". As for the duplicated charge, well they claim they sent the item twice. Bottom line, paid twice, got only part of what I ordered. J.C. Penney is a dishonest merchant scamming its victims. NEVER GIVE J.C. PENNEY YOUR CREDIT CARD NUMBER.

I placed a Black Friday order online and a couple of days later received a notification that my package with 16 items had been shipped and would be received within 4-7 business days. I received no package so I checked the tracking on the other and saw that a label had been created but no package was received for that label by UPS. As of today it still says the same thing. I've had several exchanges with the so-called Customer Care Center. Their only response is that if the package doesn't arrive tomorrow, I can cancel the order for a refund and place the order again, subject to availability, for the same price I originally paid plus an additional 15% discount will be applied to my order and they will expedite shipping. If they can expedite shipping why don't they just do that.

Over a week ago, I placed an online order with JCP...time passed and no confirmation. Finally emailed customer service and they asked for additional information. Two days have passed and nothing more from anyone. This is ridiculous and would never happen with any other business doing business on the net. Shame on JCP...No wonder everyone predicts they won't be around in 2014.

I have just had the very worst customer service in my lifetime and now understand the problems associated with the JCP brand! I ordered 3 tables that were set up for delivery on Nov. 26th by Exel delivery and as of today, the tables have still not been delivered. The delivery company has not been in touch about the status of the tables; the only information I have is they are locked in a trailer in Richmond and they can't get in to get them. I have called 6-7 times and been waiting weeks past the scheduled delivery date. I have spoken to customer services 800 number only to be told that I can reorder for a delivery date of Dec. 24th. I am beside myself with the lack of concern and the way I've been treated! This company deserves to have the doors closed tomorrow!

I bought an item with a JCPenney credit card. Even though I paid in plenty of time, I was charged a $25.00 late fee. I have read on the internet that many people are being charged fraudulent late fees. I wrote a letter within 60 days about the error, but the letter was ignored. I tried to call, but no live person answers the phone. I of course canceled my account immediately.

My husband and I went to purchase a sectional advertised in the Sunday paper. When we went to the store, We were told the flyer was printed ahead of time and we could not get the sectional that was advertised. We went back a week later to exchange a bed skirt that was labeled a king but contained a queen. Because we did not have our receipt with us, we were told we could not get a full refund. I did not want a refund, I wanted to exchange the queen size that was labeled wrong for a king size I had paid for. They said it was a manufacturer mistake and now I ended up paying $7.00 more for a bed skirt that was not my fault but the manufacturer's.

I used to shop in Jcpenney for years until lately I was spoken to in a nasty way. As a customer with questions, I asked about an item with St. John's bay to see if it was coming back. Jessica, the store manager of Hanover, swore and spoke down to me with an Angry way that made me guess myself on where I was, where did the respect go. If I may add also besides the store Manager the tall woman with dark hair, Dianne, I think her name was acting very cold and seemed like she had a bipolar disorder with the way she spoke to the associates. From now on, I am shopping at Macy's.

I have been a loyal JC Penney customer but I am ready to cut up my JCP credit card. I called customer service because in the mailer I received it looked like I would be able to get 20% off a Kitchen Aid mixer if I used my JCP credit card. However, customer service stated that kitchen electronics were excluded from 20% off. The mailer was full of kitchen electronics, 5 out of 6 items on the front cover fell in this category. The customer service representative said it stated the exclusion in the "fine print". When I said I thought it was deceptive. She said, "Everyone does it." I said, "Everyone can, but I expected more from JCPenney".

I made an online order and wanted it delivered to the Lehigh Valley Mall located in Whitehall, Pennsylvania. To my surprise the bill came however I did not receive my product. My product arrived and contained my order missing one item along with school uniforms - Yikes, I have no children who fits a kids size 12. The store has changed so much that when I went to a cashier I was instructed to go to catalog and returns - where is that located???? No help. I found the store clean but it has changed so much that I think this will be my last shopping experience in this store. Whatever happened the JC Penney that was friendly, polite, simple navigating to various areas. So sad for this icon to have slipped so far down!

Scheduled a portrait session for my daughter. Arrived and was advised that we were not entered in the computer (despite e-mail confirmation). Sales associate and photographer were beyond rude and unaccommodating in every way! They literally complained on how they were overworked, hungry, and tired! Eventually told to return in 15 minutes, and pictures would be taken. Waited over an hour as others who came after were taken in.

This is about your store in the Westwood mall, location, in Jackson Mich. For approximately the last five months, the quality of my shopping experience has declined at your store. The store is very dark, as most of your lighting is burned out. The store is overcrowded with unshoppable racks, and the signage is either incorrect or very confusing. In addition, I have noticed that many of my favorite sales people have left over the last few months and the ones who remain are not nearly as knowledgeable or happy to be there. It used to be my happy place to shop but I have chosen lately, to check out Kohl's at Jackson Crossing instead. What is going on in that store? Seems to be extremely mismanaged lately, and the whole mall has gotten more trashy and unsafe. Maybe, new management is in order.

My boyfriend bought me an engagement ring almost 2 years ago from the Fond Du Lac, WI store and I had it in for repair 3 times because the diamonds kept on coming out so they ended up giving me a gift card for the amount he paid for the ring. I have been in the store and looking online for a ring and I found one for cheaper than the original price of the 1st ring. So I went to the Wausau, WI store as we were visiting family and they had the ring that I wanted in the store. So I asked the girl if I could have the comparable ring in exchange for my last ring and she said no, even though the price was $300 cheaper than the original ring. I told her that what good is the Lifetime Warranty when they will not refund your money (Not a gift card) or let you exchange it for something that has less stones in it or that you like? Whatever happened to the saying "Customer is always right?"

I called JCP for information about a possible purchase of a chest and nightstand; I was told there was minimal construction involved. I did not have enough credit on my account for the purchase so I made a large payment to cover it. They held the order for almost 3 weeks because the payment was more than usual. It took 7 calls the have this released. I was given multiple conflicting reasons and information. Upon receiving the furniture, it was realized that both items were in many pieces and not as stated by the rep. I have been trying to return these items since 10/23. I am told it takes 7 to 14 business days for the return to be noted. I cannot get a straight answer as to how long it will take for them to process the return, arrange a pick up, and actually pick the furniture up. I do not think it should take over a month to return an item. In addition, I have no idea how long it will take to credit my account.

I bought the Champion Rugby Shorts because the ad says, "Whatever your passion, Champion has your comfort covered with these soft cotton shorts." One of the bullet points even repeats the word cotton. No other fabric is mentioned. The TRUTH is that these are made of 50% cotton and 50% polyester! When I told this to JC Penney rep, Kenny, he just repeated what his subordinates said: "It doesn't say it's 100% cotton." My attempts to point out that no other fabric is mentioned and that any reasonable customer would infer 100% cotton fell on deaf ears. Apparently customers, such as myself, who DO infer that the shorts are ONLY cotton are deluding themselves or something. I wanted cotton shorts; I thought I was getting cotton shorts; I guess it was MY fault in thinking it was JUST cotton! I've been looking for inexpensive all-cotton shorts for some time.

I am advising all customers that shop at JC Penney to beware of some of their sale items. I just discovered they are marking over original price items that are pre-priced from the manufacturer with a higher price and then advertising in their store with 20% off. Example: The item came from their supplier at $25.00 and they priced over (black marker, another price tag), this price at $35.00 and a display sign said 20% off which made the item $27.99 at the register. I submitted a complaint online with Penney's about how this is fraud and bad business and they really didn't care.

July 2013, I ordered some rings as an upgrade to my wedding set. I didn't have my card in my possession, so I had to call in and a rep placed my order, verified my info and charged my JCP card. Thought everything was fine until mid August, still no rings, yet received my lifetime care plans I also purchased. Come to find out, UPS lost my set and JCP started their investigation as did UPS. UPS sent me a letter within 2 weeks of them starting their investigation stating they are at fault, apologized and offered to refund my money, etc. JCP was also emailed the same letter I was. I called JCP to get an update (numerous times throughout these 3 months) to see what was going on since they had proof UPS fudged up, still charging me interest on items I never received and has yet to do many things about it!

I went shopping in the Liberal store and couldn't find the item I wanted so asked a sales clerk where I could find this particular item. She directed me to a certain area. Still could not find it so I waited till she got done with her customer and I waited some more, and I waited a little longer but it seemed she was doing more visiting than checking out their items. So I decided to look for another sales clerk to help me. I did find another girl and she was more than willing to help me. I told her the first sales clerk seemed to be busy. So as we were walking to the area for the item I was looking for, we, the second clerk and I, did see the first clerk was visiting and laughing and hugging all of her customers.

We got behind on payments to JC Penney due to a family and financial crisis. JC Penney uses Portfolio Recovery Associates to collect, garnish, levy your bank account (freeze your money and bank account so you have no access to it), and threaten to take your possessions. They will stop at nothing to ruin your life. If you don't need a JC Penney credit card, don't get it. You never know when you will be faced with a financial disaster, and the collectors for JC Penney will make it far worse than you ever, ever imagined.

Unlawful late charges. Charged a late fee after payment was received and on time.

I was surprised to find a late charge on my account as I was at the store and made what I thought the amount due. So I went to my records and pulled my last month's bill only to discover that I had not paid the correct amount due. I had done as I always did for years, glanced at the due date and the amount next to the due date. That no longer works, if you notice J.C. Penney has moved the amount due box. It now sits on the other side of a "Late amount due box" which sits next to the due date. So if you glance at the due date box and made a part of a payment...at a glance you think that is what's due. It cost me two $35.00 late fees to learn this. Been a customer with J.C. Penney for forty years, no more!

Like so many others these days, my credit score is falling. JCP card holder since 1972. JCP sent letter to my home stating they were taking charge of my JCP account. I shredded that card years ago and no charges with them for 6 years. Any purchases go on my check card, Discover, etc. This is how I wanted it and why I shredded it. I expressed to the kid something to the effect that this was an exercise in futility, everyone knows they have their own financial problems, and why would they even take the time to do this. How could any store reasonably accept charges on a card this old? I am not a financial threat to them. He assured me this was financially a good thing for them to be doing. I think they unnecessarily further weakened my credit report. If I am being too sensitive about this, I will back down. I won't be paying any attorney, only wondering.

I placed an order and purchased the 3 day shipping. My order total was $148. The next day, I got a shipping confirmation email that my order was shipped and my receipt was $140. I called asking why it was $8 cheaper and they said they "forgot" to do 3 day shipping. The reason I asked for 3 day shipping was because UPS delivers my mail to my door where as USPS delivers it outside my apt. building where it gets stolen by anyone that walks by. I told her how upset I was and she said that she could redo the order this time with the 3 day shipping by charging me again but waiving the shipping cost. She said I'd get an order confirmation email and I never did. She also said I'd get a shipping confirmation email and I never did.

On August 8 I placed an order that was to be delivered in 4 to 7 business days. On August 21 I logged on to the JCP website and discovered that the order was canceled. I contacted customer service and replaced the order. The customer service person said they would ship 2 day for the inconvenience. On August 29 I logged onto JCP.com, to see that my order was in review. I called Customer Service and I asked the CS rep what the problem was. She said my credit card was denied. She asked if I would like to reorder. I said I would and verified the card number with her. There was a digit wrong on the card number. I asked if I could receive the complimentary 2 day shipping as had been offered on the 8/21 order date. Her response was "No, I have no record of the 2 day shipping." I could see the 2 day shipping on my order. The result, I'm furious! This is the last time I will ever shop at JCP. They need some way to notify customers of problems with orders. Other companies I patronize have efficient means to notify customers. JCP is in financial trouble and this is a reason or a symptom of that trouble.

The manager came through for us. He went above and beyond even though it wasn't his store. Thanks Josh! You are an asset to JCP.

This is our second Serta mattress warranty replacement. To obtain another mattress, you have to buy another and then JCP will reimburse you. Well it's been almost 2 months and still no refund. Spent hours on the phone still no refund. Contacted another store manager who seemed sincere and would call me by the end of the day with something, so I'm waiting. Hope he comes through. I quit JCP years ago when they dropped auto and sporting goods but the wife goes back sporadically and even less now that the sales have stopped. What is wrong with them?

My name is Kelli ** and I've been a customer of J.C. Penney for several years. Throughout those years, I have been a faithful customer and have made all payments on time. I have spent thousands of dollars at J.C. Penney throughout the years, and a lot of that went for interest. Everything was fine until I missed a payment. Once I missed a payment, J.C. Penney then decided to run a credit report.

I was in the Duluth store from out of town last Friday at around 5pm. I was in the children's department shopping for a baby shower gift. While being there, I grew extremely upset at how I noticed employees treating another employee. A very nice woman (I forget her name, but she had a thick accent) was assisting me and giving me great recommendations for gift ideas. She was extremely helpful and her customer service skills excelled. While she was helping me, the other two women working (one was named Kathy or Karen) were doing absolutely nothing. The women helping me stepped away for a moment to run to the bathroom, and that is when it all started.

JC Penney Support Team, the last two orders I received were poorly packaged. The tape that was used to close the box was not sticking and therefore the bottom of the box was completely open BOTH times. This last time I was missing an item P374-7546D girls flare jeans. I also am unhappy that whoever checked the merchandise failed to verify the shoe size. I ordered an 8 1/2 and I received an 8. The shoes were too small and I had to drive to the nearest JC Penney store to return the shoes since they didn't have a bigger size available. I am very unhappy with the service and am not looking at purchasing from JC Penney again.

I shopped online for many hours before finding the perfect ring for me. Other jewelry retailers and department stores just didn't have what I wanted, and they definitely didn't offer much when it came to prices. I found my ring after taking my mom's advice to check JC Penney's site, and there it was! The ring was unique but somehow still classic in style, it was of excellent quality, and it was totally affordable. I showed my (now) fiance and, needless to say, a few months later I was wearing the ring and planning our wedding!

I returned some merchandise to JC Penney by UPS. I contacted JC Penney regarding my refund and the rep told me it would be 7-14 days before a credit was issued to my account. When the 14 days had passed, I contacted JC Penney again and was told that I should have had a refund and they understood my frustration. I was later sent an email from JC Penney telling me that it would be 4 to 6 weeks before I would get a refund as they had to re-stock my merchandise. This is not only bad customer service from JC Penney but fraudulent as they have lied and misled regarding my refund. I doubt if I will ever get a refund from them and I will never shop with JC Penney again.

Since J.C. Penney staff refused to give me their corporate office's number, I decided to share my experience here. Let me start off with overhearing two workers having a conversation on how they enjoy smoking marijuana, and preferably a joint, before and after coming to work, glorifying how they love to get high! I was astonished with the topic. I was just on my way out of the salon when I heard this conversation. I decided to see who it was; maybe a client talking about it with her stylist on private. To my understanding, it was the receptionist, Crystal **, with half-side or red tint, and the other half-black, and another female stylist with a boy haircut. I was in complete shock that both ladies belonged to J.C. Penney.

To drop Paula Deen is unfair, shows lack of insight into consumer interest. You have made many mistakes lately. This one is over the top for me. To drop this line is a knee jerk decision that will not hurt Paula as much as it will hurt this company. This is the thought of my Mahjong group - 35 ladies, book club - 40 ladies, golf league - 20 ladies, swim group - 40 men and women. We are boycotting you until you shape up.

I haven't used my JCP credit card in a year or so. In May 2013, I received a phone from an agent of JCP in the fraud department. They asked me if I made a purchase online from the Jcp.com. I stated, "No! Why?" They stated that someone made a purchase for a vacuum for $166.75, which is going out of state. I told them, "No," and to please stop the order. The agent stated that the order was shipped out. I replied to him, "Why would you call me to verify an order that was already shipped out?" Now that's just stupid! I have my JCP credit card in my dresser. How in the hell DID they get my account #? This is an inside job. I closed my account. I will never do business with JCP ever again. They better clear my account asap!

I just got back from an interview with whoever the hiring coordinator is at J.C. Penney, Friendswood, TX location. I made it clear I was interested in the Service Lead Expert (setting the expectation that I was looking for a leadership role with J.C. Penney). Suuella, or however you pronounce his name, did the interview and then offered me a PT position and would call me to let me know about training time. My response was that I am interested in growth within the company and plan to work hard to show I am interested in hopefully moving up quickly. He then responds with pulling the job offer and tells me "I know people like you; you can't move up and you leave the company." My response is "What? You're pulling the job offer because I said I am interested in growth with the company?" His response: "Yes."

Wedding registry - Well, first off, JC Penney doesn't even deserve one star. I registered at JC Penney because I LIKED them. However, I have had nothing but issues with it and no results in fixing it. The issues started mid May. I have called at least 10 times along with my maid of honor, father and sister. They always say, "We will send it to our IT people and call you back." They never called me back. My father got a hold of a higher supervisor who said I didn't do this or that so it doesn't work. So I did as she said and she said it would work. NOPE. My bridal shower is Saturday and all I am getting is calls that it can't be accessed. I myself can't even access it. That is unacceptable. A registry shouldn't be that hard to work. How long have these been around? The worst part is there are no results about it being fixed and I hear the same thing every time I call.

I am widowed. I got curtains for my home and found out I did not need them. I took them back to the store and they would not give me any credit for them even though they were sealed in the original packaging. They promised to get back with me but I never heard from them. I have been a Penney's client since I was 13 years of age. If they cannot reimburse me, then I will never do business with Penney's again. I have been a faithful customer. There are other stores that will be understanding to do business with. This is truly a sad reflection of your company.

I bought sofa and chair at JC Penney. I was told the sofa was "all" leather but that the chair was only leather on the portions that touched the body. Salesperson suggested I purchase a warranty to cover tears/punctures or stains. I purchased as it sounded like a good idea. Recently, I noticed the underside of one cushion on the sofa is cracking. I filed claim w/ pictures to warranty company. Rep came to the house and informed me that the sofa is not "all" leather but the same as the chair. End result, the claim was denied. I feel I was misled and sold a product that is not what I was told it was and then sold a warranty that doesn't cover it.

I have been shopping JCPenney for over 25 yrs and now a change has come that is not good. There are no selection if choice. I love JCP but I don't think JCP loves their customers. I generally shop for my teen but if you don't get there on shipping day, you're out of luck. Why fix something that's not broken?

I received 5 gift cards for my birthday on May 19th. I ordered from Target, Saks Fifth Avenue, Macy's, Walmart and JC Penney. Today is June 4th. I have every item from all but JC Penney. I had to call them to find out what the hold up was. Finally, they called me. Now, they're saying my order is going to be held up another week. Really? I used to order from them but never again.

I ordered an item and kept waiting for them to contact me. After about two weeks (I thought that perhaps it was backordered), I contacted them and they apparently sent it to the store where they never bothered to call. Then after a few days, they just sent the item back. Now they are out of the item so I can't reorder. Really bad service. The local store looks like it is on the verge of closing all the time. This is not the first time that no one has bothered calling the customer at Penney's. Makes me think that I need to shop elsewhere.

I misplaced my receipt from JC Penny. When I took back the returns, they gave me a sale price plus took an additional 25% per item. I can understand sale price, but where does this 25% come in? I noticed the cashier was manually inputting the 25% deduction with a calculator and questioned this fact. He called over the manager who said this was policy. I asked her to please show me where this is written; however, she was unable to do so. There is nothing written on the back of the receipt nor is anything publicly placed to read. I called customer service who said they'd get back to me but never did. Basically, JCP is taking nearly half from a return without a receipt.

I was extremely disappointed when I shopped at the JCPenney store in the Garden State Plaza, Paramus, NJ on Monday of May 27, 2013, on Memorial Day. This prompted me to remember another uncomfortable experience I had previously. I will explain both situations. I am not so articulate... I hope the readers can understand what I am writing.

I placed an online order thinking that 2 weeks was enough time for an order to be processed and shipped to the store, especially given that they claim the order would be ready for pickup in 4 to 7 business days. I don't know what they count as a "business day" but at the bare minimum, I would suggest it be M-F. Even counting just that, I'm not at 8 business days and no one can tell me where my order is or when it might arrive. It just says "pending shipment" in the order status. I won't make the mistake of ordering from them again.

I am disgusted with JCPenney Optical in Chesterfield, Michigan. I purchased glasses in Oct. 2012. By March, one lens was so scratched you could not see out of it. Nothing was used on these glasses except the cloth provided with them. We purchased the useless insurance on them at the salesperson's suggestion. I returned the glasses in April and was then told I had to pay another 53 dollars even though I had the "insurance". After a heated discussion with the ill-informed saleslady, she refunded the 53 dollars back to my credit card. The glasses were then sent to the manufacturer. Three weeks later, we got a message: did we want to proceed with the lens replacement at a cost of $53? A call to head office on May 13 and I was told the district manager for the store would call me... I'm still waiting.

I attempted to order a gift card to be sent to my daughter at university for her birthday. First of all, the online ordering system would not accept the address. I ended up calling customer service with all the details. JCP instead addressed the gift card to me (the mom who does not attend the school). Of course, the gift card never made it. JCP's fix for the matter was to refund the gift card value and offer me a 15% discount on my next order. Like heck! I will not give them a second chance to foul up things. Birthdays are very special. The refund of the money just didn't cut it. I intended the gift to arrive. I need an organization that I can count on to help me when I need it. The JCP service was horrible.

I have been a customer of JC Penney for years and have a JC Penney card. I have never been late on my payments and every month, I was sending 2 to 3 times over the minimum amount due. Last year, I noticed that Stonebridge Insurance charged my card (3 policies) and I called JCP disputing the charges. I never gave them the authority to charge my card. l called Stonebridge months ago to demand they refund my card and to stop charging it. They only refunded one month. My acct was never overdrawn and JCP, all of a sudden, increased my minimum payment 4x to what it was without me knowing. I kept making payments and for the last two months, they have been calling me weekly to tell me my acct is overdrawn and I only made half the minimum payments.

We have been customers of JC Penney for years - 50 to be exact. Over the last couple of years, quality and service have taken a back seat. The quality of the men's underwear has gone away from the days of Towncraft. Very poor quality. Now the Staffords don't last but a few months - too thin of a material. We will buy no more from JC Penney.

I have been a customer at JC Penney since 1979. Since I moved to Northgate area in Seattle, Washington, there was difference in how African American customers were treated by certain sales people. Sunday, April 28th, I visited JC Penney to return some items but decided to look around for Mother's Day gifts. I stopped in the costume jewelry area for an orange bracelet to match an outfit I already have. I noticed only two sales ladies in the area, neither one ever acknowledge I wanted to purchase the items. One had finish waiting on a Caucasian lady and the other one was just walking around in the area.

Just another unhappy consumer who has issues with JCP.com. I placed two orders (one in the store and one online, the following day) using an e-gift card and a credit card. Both items were to be shipped within 4-7 business days. Here it is 7 business days later and the JCP website is unable to access either of my orders by my email address and telephone number, which is what I used when placing my orders. Thank goodness I happened to have the order numbers handwritten on a separate sheet of paper; otherwise, I could never find my orders in their system.

Yesterday in the Rockaway Mall in Rockaway, NJ, I purchased a beachwear garment that had a sticker over the original price on the tag which showed the new price at $32. When I checked out, I was informed it was on sale for $24, which I paid. When I got home, I peeled the $32 price sticker off the tag which revealed the original price underneath the sticker was $20! So JCP, you raised the original price and then put it on "sale" for $4 more than the original $20 price! A bit unethical, wouldn't you say!

I ordered a sofa online. The delivery company they used said they tried to call me 3 times but being that I have an answering service, there were no messages. If they don't leave a message, how am I supposed to know they have the couch? In the end, the sofa was returned back to the store and, after 2 months, my money was refunded. I waited 3 months for this sofa and could have purchased locally from someone else, instead I wanted to support what I thought was one of the great American stores I grew up. That was a mistake. Now they say the sofa is no longer available. I will never do business with JCP again. If they go belly up, it is their own fault having this bad service.

Why would I shop there? What have they got that I would want to buy? Do they carry the Levi brand jeans? How about a non-iron dress shirt with good girth like Brooks Brothers or until his fall from good manners and grace, Donald Trump brand shirt? There's a void to fill. Cuff links are coming back. Listen up Mr. Ullman, former Macy guru employee here.

I've shopped at JCP all my life and worked for them for 3 years when my children were small. Our closets have been filled with JCP clothes for years. We have moved to a semi-rural area in the Inland Northwest. I shop at our store probably once a month. Lately, the selection has been very limited. We jokingly say that what doesn't sell in the nearby larger city in Washington, they ship to us and try to get rid of it. I needed to buy several items for an upcoming event, items I would typically find at my nearby JCP. Wanting a bigger selection, however, I drove the 20 miles to the "big city" trusting that I would find a larger selection even though the sales tax is higher in Washington.

My husband bought my wedding ring in March of 2010, and from the start we've had problems with diamonds falling out. We purchased the lifetime care plan and the ring on our JCP Credit Card. The ring has been fixed 3 times, but on the third time, they broke the ring and horribly fixed it. They are now telling me all they will do is refund the purchase price of the ring back to our credit card. Since the card has horrible interest rates, we will lose $1,200 that we paid towards the ring. We are now going to sue because they refuse to give us our cash back. Any help would be appreciated!

Today, I went to the mall, straight to Penney's. It's been a while since I've been there. I usually buy bagfuls of clothes there. First, the store was bare. I'm 58 years old and all I see is junior stuff. There is no more checkout counter (except one that takes cash). There is no more Worthington, no more St. Johns Bay and the aisles have mannequins with tiny dresses on. I was in shock. I picked up one thing and a lady came over to me and said, "Are you ready to check out now?" She had a gadget in her hand. I said, "No, not yet." All I can say is I will never return. The clothes look small, ugly and cheap. Penney's, what have you done? What a shame. I'm so sorry the old JC Penney is gone.

I used to love JC Penney's misses clothing. However, for the past few years, the clothing is not even cute! There are no feminine type styles. Everything is geared to a young skinny person. Not a big selection on cute nice clothing for size 10 -12 misses clothing. The buyers you have now are terrible! I am not the only one that thinks this either. My huge family and relatives are saying the same. What happened the last 5 years? The clothes are going downhill everyday! Even for children! Very dissatisfied consumer. I don't even shop much there anymore unless it's to buy a purse or shoes, and even then, the shoes aren't cute like they use to be. What's going on with your buyers?

I've worked for JCP for months, almost close to a year. I'm a good sales specialist, got 1-2 icaps weekly. I'm kind to customers, a hard worker (depends on who I work with; I usually do most of the work - registers, put clothes back, straighten, spacing the racks(!), fitting rooms, etc. while my coworkers just stood there and talk crap about every customer and the managers, especially the co-workers). I asked off for a family emergency for Sat.-Mon. because my grandpa was extremely ill and they declined it. I didn't show up to work because it was a family emergency and they knew about it!

I enjoyed the make-up department but was very disappointed w/ the fine jewelry department. They have a nice selection of jewelry but the problem is they act like you are bothering them when you want to look at an item. Worst of all, I'd lost a ring recently, and I'm not saying anyone here took it, but I did go back (10) minutes later to speak with the girl who'd helped me. I left my name and # and asked is she could call me back. She never did, & still has not since 3/4/13. Finally, Jose called me (their manager) after I kept calling. Prior to this, I used to shop here, but considering Sears & Macy's are nicer when you have a question regarding merchandise or a lost item, Andrea ** will not be going back.

I went to the Penney's store in Myrtle Beach on March 11, 2013. The last time I was there was at Christmas time and noticed that the store was pretty empty. Yesterday, I noticed the same thing. However, I did see 1 or 2 people cutting through to get to the parking lot but not shopping. I did find a blouse, and I proceeded to find a cashier. Well lo and behold, there were no cashiers. I then stopped an associate and asked "Where do I pay for this?” She took out an iPhone and asked for my credit card. I stood there with my mouth open. I proceeded to say "Are you kidding, what is this all about?” She told me it was a new process now at Penney's. I have shopped at Penney's for years, and I don't like the change; now I know why.

I seriously thought JC Penney couldn't get any worse. Now JC Penney is requiring all receptionists at their salons to be hairdressers, which means that you will have a long wait if you want to buy a product! Don't you realize that customer service matters? From now on I will be buying my Biolage at Walmart! How can a responsible board of directors allow a CEO to completely destroy a once proud company in a few short years? Where is the stockholder outrage? If this trend continues, JC Penney will go the way of Montgomery Ward probably sooner rather than later!

Due to medical bills for my daughter, I recently was a month late on my bill. I was proactive and called them. I worked out a payment plan with the representative. The rep talked me through all the payment options and helped me chose the one that was best for me. What the rep didn't tell me was that even with the payment plan that they set up and agreed to, I would continue to be charged a late fee for every month that the account was not brought current. If I had the entire amount, I would have paid it in the first place. But that is why I called them and tried to work out a payment plan. After speaking with a manager, who told me if they would have told me that information in the beginning, it wouldn't have made a difference because I wouldn't have been able to pay the full amount anyways.

I have shopped at JC Penney for many years. I would always find what I needed - clothed three children, spouse and myself in one stop. The past two times within four months, I have visited the store and was very disappointed. Talking to some of the employees, I asked, "Why the big change?" If something isn't broken, then don't fix it. Apparently, the big new CEO decided to change the whole marketing aspect of Penney's. Prior to the change, I never left the store empty-handed. Now I just walk through it and don't waste my time looking at anything because I know the selection is very limited. I have been a JC Penney customer for many years and will not be returning.

Subtle shapers panty hose - I have been wearing these for 30+ years; they fit well and wear like iron. What happened to them? They are no longer carried in the store. I ordered some Jan. 5, 2013, to be picked up at the store. They are still on backorder. I used to love shopping at Penney's. I don't mind the redo of the store, but the catalog is for teeny-boppers! Get someone in there who knows merchandising!

I had commented before that the store here in Lubbock, Texas has almost a whole floor dedicated to college people. Yet, the majority of us who used to shop there have no products to choose from. Your large women department is a joke. My husband can't find the brand of pants he used to buy in your store. Your linen department got rid of American Eagle and sold a substandard Penney's brand now. There are more employees than shoppers. I have money and I plan on spending it, just not in your store. You have become the Kmart of retail stores. Good luck for running a once nice place into the ground and trying to be politically correct which if you read the news, most of America does not agree with.

To the big stockholders of JC Penney (if there are any left), hear us. You allowed this one CEO high-tech idiot to destroy what took a century to build. I am (was) a loyal JC Penney customer. I am 54 and ex-New Yorker who spent zillion hours shopping in my life while always hunting for a good sale, a good sale, which is something you took away! Why did you allow this to happen? Why did you stop the fun sales? You allowed this non-retail person to end fashionable and affordable lines for ladies (who are not 15 and a size 0). Those people don't shop in JC Penney’s anyway. You lost the middle age shoppers like me. You never had many of the 20 something’s; the 30's don't like what you did either. So who do you have shopping besides your employees? No one. Get rid of Mr. High Tech. Let him turn Best Buy around and hire a few of your 50-something female employees who know what we like before it’s too late. I won't be back until he's gone!

I bought a complete Van Heusen suit, shirt, and shoes for my 10-year old son online at JCPenney.com. The jacket to the suit were to be shipped about three weeks after ordering due to backorder. The rest of the items were shipped within a week. After more than 3 weeks of waiting, I received a cancellation email from JCPenney informing me that the jacket was no longer available. A visit to a local JCPenney showed the same jacket/size was available on the rack for a full price instead of the sale price, which was on sale when I placed my order. A call to JCP's customer service seemed like a runaround with no real solution to get it resolved. JCPenney just lost another loyal customer that had been shopping in their stores online for years.

I ordered some blinds online and it thanked me for my order. After a week, I went to check on the order but it said I had no order so I ordered the blinds again. My bank account showed a pending transaction for this order but eventually I was not charged. I checked my order status and no orders where displayed. After a month, I called JCP and they told me nothing was ever placed. I ordered my blinds somewhere else and received them within a week. Thanks for wasting my time, JCP. I am going to be livid if I end up getting charged for two sets of blinds that I now do not need.

I'm very disappointed with their current policies and the ethics shown by this company. Since when is a $10 off your order coupon prorated across items?! I bought 3 shirts and used $10 off your order coupon. Unfortunately, I had to return one item ... Unfortunately, they would not refund the full price of the shirt. They ended up taking away part of the discount and giving me a partial refund. I complained but got nothing more than, "It is the corporate policy." I still had two shirts. Why doesn't the $10 discount apply to those?! What kind of idiots are running their marketing departments? They have just trained me to never buy more than one item. At this point, I am planning on canceling my JC Penney credit card and I plan to tell as many people as possible about the lack of ethics and poor customer treatment by this company.

I have tried to keep an open mind about the changes being made at JCP, but I have reached the point that I am completely unable to see any improvements that have been made. All of the changes seem to be detrimental. I received a $10 coupon last week, so I thought I would give it one more try. I was shocked since my last visit in early January. The store was so empty it looked like it was going out of business. Many of the customer service centers (cash registers) had been closed. I didn't find anything that I wanted to buy even with $10 off. All of the brands that I loved are gone. Ordering on the website is a joke. It's hard to find anything in stock. If the coupon had been for $100, I still would not have been able to use it. I can't believe the damage that has been done to this company and cannot imagine how it will ever recover.

Service at store #2843 - Upon searching for several minutes for an advertised item, I started to look for a salesperson who also took several minutes. I asked in the fine jewelry department if the person would call someone to assist me. They pointed me in a direction and said, "It's in that area." After attempting to find the article, I saw two clerks chatting and folding items. I went over to them and asked again where I could locate the items. Of course, they had no time to show me. They were busy chatting about an upcoming birthday party but pointed again in the same area where I had been searching before.

What are the JC Penney executives doing? I tried for the second time to shop at your new store concept and could not find one associate to direct me. The store is confusing and sterile. I grew up with the JC Penney and Sears Roebuck catalog throughout my childhood and now as a 50-year old with a decent income and money to spend, you have lost me.

The new J.C. Penney is an injustice to middle America. The stores look like they are going out of business. Their most notable product lines have vanished, and the walls, shelves, and racks are depleted, stark and sterile. Survey your customers and respond to their feedback. The board of directors needs to wake up. New is less and the old is more!

Back in November of 2012, I made a payment on my JC Penney credit card account. After the due date for that month (the 23rd), I made what was supposed to be a payment for December. I made it on November 28th. I was accused of missing a payment for December even though all the other cards I have don't do this. I have 7 other accounts. They assessed me a late fee on top of that. I called and explained and they removed the late fee but insisted I make a double payment in February. They would not bend on this issue. I asked them to close my account. They couldn't have cared less. I said the word **. The woman said she was ending my call. I told her what to do. If I were doing as poorly as they are, I'd be a little more compromising. Making two payments would not be a problem, but I felt as if I were taking responsibility for screwing up when I didn't.

Since the change approximately 1 year ago, I have to say it has been for the worse. I used to shop JC Penney all the time, but now find it very unattractive when I walk in the store and somber. But the most change that truly has affected me is the price change. No longer are there any incentives or sales to get me wanting to come to the store. Personally for me, I like to know I am saving money and getting some good deals with incentives to draw me in rather than buy a flat price. That does nothing for me. Take some cues from stores like Kohls, which make me feel I'm getting the most out of my money and feel rewarded for using their store.

On Nov. 23rd, 2012, we purchased a bed frame, a mattress and a $900 couch. We got the bed frame and the mattress, but no couch. We paid a lot of money for the couch. When we called your store, there was no record; we called the suppliers, still no record. They said it's not in the system; yet, JC Penney didn't fail to take our money for the couch. We even have the receipt. My husband is on his way to the store now. He is very pissed; I am too. Sincerely, a customer who doesn't like her money being stolen, especially almost a thousand dollars. Not in the system, very funny!

I purchased a $2,259 mattress set from them on sale and with special discount, it costs $1,131.72. It lasted about 1 year when my back pain got unbearable. On 12/4/12, I contacted them about the warranty. They sent a technician on 1/17/13 and he deemed it defective. JCP told me that if I mailed them a check for $179 that I could pick out a new mattress set. The warranty clearly states that if the model is not available, that it will be replaced with same quality mattress. Then they told me that they did not have a similar quality mattress so they would credit me $1,131.72 and I would have to buy a mattress from them of that price line or pay the difference for a mattress of similar quality.

I recently purchased a pair of jeans online from JCP. I had asked for shipping directly to a local store to avoid the additional $8 shipping. After not hearing from the store, I contacted JCP and was told they were at the store. Service on phone was horrible. The person couldn't hang up fast enough! A week later, I was notified that my order had been returned to the warehouse - no calls, no notice! When I tried to find out what had happened, I was contacted by 7 different customer care people and none of them could find the order in their system. Never ever again will I buy from them.

Online I have repeatedly purchased items, which they have online, only to be told later they are not in stock. I am no longer doing business with JCP because I just can't actually make many purchases. The drill they use on everybody (check the Facebook page) is saying it's on backorder for a while and then finally saying the order is canceled. I do not understand how someone can stay in business by not having the inventory they say they have, the end result being no purchase. I am no longer shopping there because it is a waste of time. I have shopped there for over 20 years, and if they don't care, neither do I.

I had insurance paid monthly on Penny's card. I used paperless billing, and guess what? The JCP card decided not to bill me for three months and I just plain forgot. I recently had cervical spine injury. Very distracting. So they decided to muck up my credit over less than thirty bucks. They never called, emailed or sent letter. Of course, they did lie to me. Be very careful of their billing system. Do not expect any help when you call. Never again.

I wish I had read these reviews and the reviews on other websites before shopping online at JC Penney! One hundred negative reviews with the same theme: Items ordered were listed as in-stock when, in fact, they were on backorder or cancelled altogether. No timely emails to inform you of such. I ordered items sixteen days ago. Shipping was listed as 4-7 days. Nothing has come. The only email I received informed me that six items were on backorder. When I called, I was informed the items were not backordered but cancelled. The woman from the call center told me not to order items online but to order by phone for better results. I tried tracking my order but UPS told me the shipper has recycled an old tracking number, so the tracking number tells me my package was delivered two years ago. JC Penney sales are down and this subpar service can only hurt them. I will not be ordering anything online from JC Penney again.

I ordered a watch using a gift card I received for Christmas and had it shipped to my local JCP to avoid shipping costs. I received a confirmation email that said it would be three weeks for delivery! Okay, I can live with that, not happy, but whatever. Then I happened to call this week to check on the status and was pleasantly surprised to be told it would be here on Friday and I can pick it up then. Today is Friday, I called to confirm (gut feeling?) and much to my dismay was told, "Oh no, it's not here but it should be here by today or by next Wednesday." What? This is ridiculous. This isn't "free" shipping. It has cost me emotionally.

I placed 2 items in my shopping cart and before I could check out, they were both removed from my cart. I called the customer service number just to be told that if someone has the same item in their cart and checks out before me, then the items get taken out of my cart and sold to them. "First come, first served" is what she told me. What the heck? If the item runs out, then it should run out when put in your cart, not sold out from under you before you even get a chance to check out. That is terrible. What a horrible store! It used to be great years back, but has been going downhill quick. I cringe to use the word trashy but it applies here, sadly. A class action lawsuit might help them care more about the customer.

On Black Friday, I ordered hundreds of dollars worth of merchandise online from J.C. Penney. I did not receive seven of those items, and several of them I wasn't even notified that I wasn't going to receive! When I contacted JCP because I was having trouble looking at my order online, they told me I had the wrong email address even though I ordered from the email I've had for 2 1/2 years and they had emailed me countless times informing me of the status of my order to that email! I will not order from JCP again. The experience was so disappointing and frustrating that I've encouraged all my family and friends to avoid JCP at all cost.

Very bad customer service - I spent more than $2,000.00 on jewelry earrings and watches for Christmas. Yesterday afternoon, Saturday, December 29, 2012, I went to my store at Meyerland Plaza, Houston. I waited in line until my turn; I wanted 2 watches to be fitted (take out the links). When my turn came, the only lady who knew how to do this, refused to help me! She said she had enough with removing links and that she was going to help somebody else and for me to come back later. Unfortunately, I did not take her name. I was very upset. JCP is ready to take my money but not to help me! Another lady stepped in and was trying to help me, but she did not know how to take the links out. She was very embarrassed for the behavior of her co-worker. This is the last time I buy anything at your store! She should be put some place else where she is not directly dealing with customers. If you want a description of the lady, write back to me and I would be happy to give it to you!

After working a hard shift and dealing with a lot of customers, a lot of us employees have to close and organize every hanger and clothes in a special way that no customer really cares about. I'm really complaining about not getting out at the time we are scheduled to. For example, we are scheduled an hour after close and the managers have us stay for 4-7 hours more and expect some of us to open the next day. A lot of us employees have a life and are tired of staying later than we are scheduled to. A lot of us go to school and have a family to be with. For example, we're scheduled from 3pm-11pm but we won't get out until 3am-4am. The L.O.D. named ** makes us stay 5-6 hours after close and never helps us. He just walks around and complains. It must be nice to have his position and do nothing. The JC Penney store I'm complaining about is located in Coronado mall in Albuquerque, New Mexico.

I visited the JC Penney at NewPark Mall and was given 2 buttons. I arrived home and went online to enter the codes and they had already been entered. It's very disappointing. A nice concept, bad service.

I had ordered a Christmas present (coat) for my son on December 11, 2012. I happened to go online today to track it, only to find out that the order had been canceled (factory ship supplier cancel) without anyone telling me. Now it is a week before Christmas and I have to figure out what I'm going to do. I wonder when Penney's was going to notify me about this! It is horrible! I called Customer service and they offered me 15% off my next order, but there won't be one!

I will never shop at this department store again. The corporation itself has abysmal customer service! I placed an order on the 25th of November, got an email indicating shipping on the 9th of December. And when I still didn't receive any updates on shipping information, I called in to check, only to be told that they had cancelled my order and refunded me my money back because the warehouse had a shortage. Uh, where was my notification email? Are you seriously going to be providing such horrible service this close to Christmas? Now I have to scramble to find an alternative present because JCP was unprofessional and didn't think it was important to let their customers know about changes to their orders.

I placed an order on 11/22/2012 of items that were listed in stock. I paid with my debit card. I got a confirmation email stating that I would receive my order in 4-7 business days. I called to follow up with them on 12/03/2012, seven business days later, in reference to my order. The customer service rep stated that my order shipped that day. Okay, on December 06, 2012, I get an email stating my order just shipped. So that proves the customer service rep lied, plus my bank card got charged on December 10, 2012 for an order that was placed 18 days ago! Wow, now my account is overdrawn and I am beyond mad! I will never ever ever buy from this company again. They suck and their representatives seem to have "I don't care" attitudes.

I ordered a dresser, which they said was in stock. It was not in stock. I found out after I notified them, wondering about a delivery date. I spent countless times on hold, only to find the dresser was not in stock and it would be a significant wait. When the dresser was finally ready to be delivered, JC Penny contacted me and said the back of the dresser was smashed and they would not be sending it. I said I did not want any product from JCP. They said they would cancel it. I spoke with the customer service staff. In the three days after this phone call, I had two phone calls to me from the shipping company attempting to set up the time and then a call from JCP saying they had reordered the dresser. I am presently on the phone as I write this review - waiting for some type of organization from them since my credit card still has not been credited. I will never order from them.

You have completely changed the way you do business, both in store, catalogs, and mailings. I do not like your new "catalogs" with teenie-boppers shown in your clothing. I no longer want to order from your catalog. There are not complete catalogs even in the store to look at and compare. It is all online with no way to see all the choices in a couple of pages. I tried to call Customer Service to ask for my mailings to stop and was on hold for 11 minutes while they repeated that my call was important to them so I hung up and went to the JCP website, where I discovered there was no way listed besides phone to contact JCP. There should be email and snail mail options on both the website, and in the "catalog" advertisements sent to my home of how to contact you. So, I am no longer interested in your store, in person, or by internet or mail order. Stop mailing me expensive junk mail!

I purchased a leather McArthur recliner on 04/07/10 and purchased a 5-year warranty and GreenGuard. The chair was not used much but showing dye wear on back. I contacted United North American store, and they would not come out. They said it was my fault without even looking at the product. Product sucks, and your extended warranty really sucks. It is a ripoff. Glad to spread the word about it!

My husband has been buying the Stafford t-shirts with pockets for over 30 years. We went into the store two weeks ago so he could buy some more and were appalled at the changes the new CEO has made. This guy might be a whiz from Apple but he's a lemon at JCP! There were no shirts in size large and maybe 30 in other sizes. We had to stand in line and order them and the salesperson had no idea when we would get them. I finally saw a charge on my bank card two days ago, called the store today and found out they were in. Had I not seen the charge, I still wouldn't know, but I haven't seen them yet so I am concerned the quality has changed and not for the better. There is hardly any stock in anything unless you're 17 and wear a size 10, then you might find something. You may be targeting a younger market but you've lost the bulk of your customers. Rest in Peace, JCP, as I doubt you'll survive this marketing fiasco!

The credit card payment phone reps lied to me - A week or so ago, I had a conversation with a JCP customer service rep in the Accounts Receivable department regarding the late status on my payments. I explained what the problem was, that I had been unemployed for a long term and was juggling priorities for making payments to my bills. He told me if I paid $153 by November 27, 2012 that I would receive $70 waived late fees that had been accessed to my account as a way JCP would help me out.

I went Black Friday shopping hoping to get the 5n1 blender. I arrived at the store 30 minutes before and there was no one waiting. Once it got closer to the time, more and more people arrived. They opened the doors and I went upstairs to get a blender and noticed there were only about 10 in the piles, which was immediately gobbled up by people. I think that's a little ridiculous for a department store Black Friday. I definitely won't be shopping there on Black Friday anymore.

I got a JC Penney credit card in early October. I made a first payment on Oct 16. I like to make at least two payments per month on all credit cards to keep my credit good. I didn't realize that they didn't count this payment as it was "outside the billing cycle." Their internet payment service didn't work. I made multiple attempts, and neither did their telephone pay service. When I finally reached a live person on Nov. 16, she gave me a lecture on paying bills late, said a late fee was assessed, then said she would give me a one-time fee waiver.

I visited the Redlands, California JC Penney's today (the Sunday before Thanksgiving) to pick up a set of sheets I ordered online five days ago with the option of free shipping to the store. JC Penney's website says the order takes four to seven days to deliver to the store. I was in the area and stopped by to see if they arrived yet. When I entered the store, I was surprised to see the Christmas decorations were pretty cheesy compared to years gone by, no classy garland type stuff, but instead large cardboard cut-outs of ornaments hanging from the ceiling. As I walked to the back of the store where the order desk had always been, I was surprised to note that the Lingerie dept. seems to have far less merchandise.

I have been a customer of JC Penney for 35 years and in previous times spent a considerable amount of money in the stores and online. The stores no longer have any appeal. Shelves and racks are empty. Selection is poor and all the clothing looked alike. I do not like the new pricing structure or advertising either. I have purchased the same panty hose from Penney for over 25 years and now they have quit carrying them. Also, I have tried purchasing several times online and they are either out of stock or no longer available. I am done with JC Penney and will take my money elsewhere. Better do something quickly or we'll be burying Penney like many of the other old, established stores.

I bought the optional insurance for a motorized reclining loveseat, because I was concerned that the mechanism might not be durable. I, unfortunately, placed it against a window and it was damaged when someone tried to return from a reclining position and it caught on the window sill. Unfortunately, their optional insurance only takes precedence after the 1 year of warranty, so first there is a game where neither wants to pay. Then the final decision is that the damage was too severe and had to have happened over a period of time. The warranty requires that you contact for repair within 1 week of damage, not that you notify them when you notice the damage. The insurance is just a ripoff as they really don't want to pay to repair anything! I intend to recommend to my friends and family to never shop at any JC Penny store again.

I have received numerous calls regarding late payments. I have proof showing that the payments were given and deducted from my bank account. Apparently they said I was late with my payments because of the amount given. Payments are given at the store and the clerk contacts credit and they tell me how much my payment is. Apparently they were telling me that I was short on my payment and that was why they added $35.00 to my balance, which was ridiculous. I have informed them that I give what credit is telling me. Please look into this practice. With the economy being so bad, you would think they would try to get money by selling merchandise, not frivolous charges.

I set an appointment with the decorating 800 number for 1PM on Monday, October 22nd. The decorator did not show up or call. No call to confirm the appointment either. I contacted the Shoal Creek store and was told they didn't have anyone in the department currently, as two people had recently retired. I was given the Oak Park store phone number and was told to call them because they had the only available decorator in the Kansas City area. I called and spoke to Roseanne (extremely nice and helpful). She told me the decorator's notes indicated she had called and left a message that she would not be able to keep the 10/22 appointment because of previous set appointments. She scheduled me for Saturday, October 27th at 10:30AM.

I have been trying to order online for 2 weeks, but their website is the pits. I can't click on the side bar to see any other choices, can't click on page 2, 3, etc. Error message says, javascript void! I have the latest updates. They keep telling me to upgrade Java! Pages fade out when I try to shop or sign in. When I did finally get to sign in, I could not get signed out. Finally, I got an email again wanting some info about my PC so they could send my info on to people who deal with tech problems. I have spent thousands of dollars at Penney's & always liked their merchandise, but I am so disgusted how they have let "everything go". When the site is actually working, they don't even have the sizes they say they do. Bring back the Old Penney or I will take my money somewhere else.

JCP has failed to ship my past two orders for jeans. The first time, they neglected to tell me via e-mail or phone that Arizona Jeans could not fill my order. The second time, they failed to contact me that my order was on backorder and would be delayed a long time in arriving. Pull the plug, JCP. You are realistically out of business.

I have been buying jeans from JC Penney for as long as I can remember. I've been getting bombarded by emails for months now saying how great the new JC Penney is. My daughter and I went to get some jeans last night and were shocked at an empty-looking store. I was even more shocked about the tiny selection of clothes there was to purchase. The jean selection was the worst. I wear boot cut even though I don't wear boots. All of the boot cut jeans were in one shade, almost black in color. My daughter spotted one pair in my size (and a lighter color) mixed in with the skinny jeans. And really, what grown man that's not a rock star wears skinny jeans? Ninety percent of the jean selection was skinny jeans.

I need to make a complaint about the Danbury, CT store. The manager, Alex, was supposed to have helped us last Saturday. My husband and I went there last Saturday with a gift card that was considered "inactive". We had to call the customer service line from our own personal cell phones because the staff would not do so. Once we got the customer service on the phone and explained the situation, the phone people were helpful and asked to speak to the customer service people. JCP's customer service said they would send us a new gift card to replace our 2 inactive cards.

About 5 months ago, I went to the local J.C. Penny store in California, Maryland. The store was in total disarray. I was looking for clothes for my husband. He is a big and tall customer. There were no new clothes there, so I tried to buy him some boxer shorts and found one package that had been opened and was dirty. They said they were revamping the store. This is a small store, so I went to Waldorf, Maryland to try there. It was as bad or worse.

I went into my local Penney's today because I got a birthday coupon in the mail. What a total shock to see the store I have loved for years turned into a cold and empty "warehouse" looking store. The displays of clothing I used to see was gone, replaced by racks and racks of "sale" and "fair and square" pricing. What? The reason we women used to love Penney's were the coupons! Take them away and what reason do we have to shop there? Oh, and what happened to those favorite brands and sizes of mine? I couldn't find them. You know they have taken the "fun" out of shopping. I actually hated the experience. I didn't use my coupon and probably will never go back. P.S. Remember those great Penney's catalogs where you could see what was on sale and for how long? I actually bought my bedroom set and all the bedding through one of their catalogs. I hate the slick new catalogs. Goodbye Penney's, it was nice knowing you.

I used to be an avid JC Penney customer, but the 'New' has completely discouraged me from shopping there anymore. First of all, they cancelled my charge card (opened in 1978) without any notification. Secondly, after hearing my low sales, I decided to go shopping for my sons, and could not find any associate to assist. It was like dead zone. Thirdly, I purchased a Liz Claiborne watch in December 2011 with the warranty. Well, the cover broke, and I returned it for repair. Guess what, according to JCP they cannot repair it, so they just wanted to refund the sale cost I paid.

I ordered a dress online paid from JC Penney with PayPal account. Not liking it, I returned it to a local store on 9/30/2012. On 10/8/2012, still no refund so I emailed PayPal, who advised me to contact JC Penney. I called JC Penney and was informed it can take up to billing cycles (2 months). This is absurd. The money is deducted from my account as soon as I ordered it and it takes them to up to 2 months to send PayPal information on the refund to my account.

I have been to J.C. Penney's a multiple times looking for long Levi's, size 8, but they only carry medium or short. I asked today if they had any in the back. I was told no. Longs are the most popular so when they come in, they go fast. My question is, why don't they order more if they go fast? It's odd to me that every time I go in, they don't have any. I have the same problem with my husband's size. I don't think it's us; I think it's because they are not ordering them.

I had been a faithful JC Penney shopper for numerous. Everyone that knows me always asks, "Where did you get that? JC Penney?" I went to my regular store to purchase as a gift a pair of rain boots. The size of boots that I needed was not available. The sales clerk was very nice and ordered the boots for me. The next day, I received a voice mail from JC Penney stating my payment did not process and the boots would not ship. I had used my Platinum JC Penney card. What?! I called the number and was being transferred to the credit department. After being on hold 7 minutes, I was disconnected. I then called Customer Service (held for 5 minutes). They promptly warm transferred me back to the credit department. The rep at the credit department told me there was no problem and the payment was completed. I had to beg him to contact someone to tell them the payment was completed so the boots would ship.

I haven't been to JCP in a couple of months until a couple of weeks ago. The prices of the clothes have taken a hike and I can't imagine paying all that money for clothes. Before, JCP would be the only department store I would go to and now, I won't even shop there. I miss their coupons and also their overall help in satisfying our needs as the public. Since the new manager took over this corporation, it has been crazy prices. I can't even buy a shirt without it costing US$25. This is ridiculous.

I went to JC Penney to buy Arizona carpenter jeans for men and found out y’all aren't carrying them anymore. The store as I knew it has gone from my favorite store to one that’s about to be belly up. I have to travel to this store if I wanted Lee or Levis I could go to KOHL's just down the street. I used to get the Christmas book, and I knew when that stopped, JC Penney was on its way out. Make some changes JC Penney or lose a lot of business. I don't like this store now and don't go in it for anything.

Products are shown in the website but all sizes and colors are out of stock. What is the point of showing them? Why do you not say when they will be in stock? This has been over several weeks.

I used to do most of my shopping at JC Penney but since their new fair and square program started, I have not bought much of anything. It is getting kind of scary when I walk in there. The store is half empty, registers are disappearing. There are more employees in the store than customers. I went in there today to buy a birthday gift for my mother-in-law, but I didn't see anything she would like. They used to have a nice selection of sweatsuits but they didn't have any. I didn't even see any sweaters she would like. The selection is getting very slim. Even the department with the towels looks empty. I usually do most of my Christmas shopping at JC Penney but there isn't anything good to buy anymore. I will probably shop at Kohl's this Christmas. If JC Penney wants to stay in business, they better bring back the coupons and special sales or they are not going to be around much longer. It may already be too late!

I ordered a custom blind for the bathroom of my new home. It took so long to get manufactured that we moved into the new home. The blind was ordered on 7/24/12 and shipped around 9/14/12 - that's almost 2 months. I called to request the shipping address be changed. I received confirmation that the manufacturer will ship the blind to the new address. That didn't happen. The product got shipped to the old address. The response I received: “Go pick it up from the old address.” Really? Luckily, it is only a 15-minute drive. There’s not even a "we're sorry" message. It’s just a flat out, "Go pick it up.” Unbelievable. If I did my job that way, I would be fired.

I am a (or was) faithful customer of JC Penney. Last month I received an email from the store's corporate location stating I won a $500 gift card from a back-to-school sweepstakes I had entered. I was very excited and happy to learn this news. Today I got the gift card via UPS, nothing had been tampered with at all. I go to my local JCP store (Gainesville, FL), collected $340 worth of merchandise, went to the front counter and to my surprise, there was nothing on the gift card. Of course they created some excitement, especially when the "team leader" showed up and treated me like I was a criminal trying to defraud the store. So now I am in a battle between the corporate office and my local store to try and fix this situation. I am very disappointed in how I was treated today and I feel bad for my children that were excited about the new clothes they were going to get. The most embarrassing experience ever!

I have been a customer for nearly 45 years and have come to a recent conclusion that Penney's is no longer the store it used to be. Whoever has taken over as CEO has no idea how to run a store and is literally destroying a great dynasty! It is a sad day to realize the great store name brand may go out of business due to so many legitimate complaints. My grandparents and parents were customers of Penney's and when I got married, I used Penney's for most of my needs to furnish a home.

You must want JC Penney to go belly up! You discontinued plus size clothing for the Omak, WA JC Penney's store 98841? Half the population in this rural area is plus size? Plus, the store is half empty? I don't know who your CEO is but they need a wake up call. This is the only good clothing store we have within 100 miles. And it is discrimination against plus size women, is it not? You should let the store manager choose what sizes & brands to carry. They are the ones who know their customers, not someone hundreds of miles away! I will be sad to see the store close. I'm very unhappy!

The website has gone downhill big time! I have been a loyal customer of JC Penney for ten years or more. I have always been able to buy plus pants in stalls in the Worthington brand. Ever since the store has switched over to this "new" system, every time I log on to purchase pants, they are never available. Also, items that are on sale are never available! Why on earth have items listed on sale but when customers click on them to purchase, all choices of the items are unavailable! What sense does that make? Absolutely none and it is a complete waste of people's time!

I had to return poor merchandise. I purchased two St. John shirts for my son's birthday. After washing them, they were so thin and wrinkled. I was shocked. I've been buying this product for years and never saw quality like this before. What has happened? When I went to the store, I couldn't locate a cash register that was open. I walked around the store for thirty minutes trying to locate a sales representative and cashier. Finally, I located one in the back of the store in the women's department. I explained my problem and was immediately helped, but I was told that even though I had paid cash and had a receipt and it had only been two days since purchase, I would have to take a card in return. Okay.

I was in total shock to see my favorite store go downhill so fast. I always bought my bedding, drapes and clothing from J.C Penney. For me to buy something nice would mean a trip to the store where I could buy a quality piece. I went to three J.C Penney's store to try and put a a bedroom set together (Palme by Chris Madden). Finally, it was ordered online by the sales associate. What in the name is going on with this store? My husband will not buy suits here anymore after 20 years. He gave me the gift certificate back and said, "They have junk!" There are no stocks and the store is a mess. It reminds me of a Kohl's or Marshall's, very little cashiers, no catalog dept, and no stock in the store or online to put a whole window together for my living room. There are no colors in stock, nothing. I am so disappointed that they are turning into a junk store. The help with what is left is overworked and you cannot find anyone if they leave the area you are shopping in. Shame on you, J.C. Penney. Mr. Penney would be upset if he were alive to see what you have done!

Orders in the wrong system, missing beds and a sofa order that was canceled for no reason. Penney’s has wasted 4 weeks of my life. For a store that puts themselves out there as “Focused on making the customer experience better every day, JCPenney is dreaming up new ways to make customers love shopping again.” I have to laugh. I had made 2 orders with this less then fun to shop company. The 1st was made up of a chair, a TV stand, an end table, a full bed with a box spring, a queen bed with a box spring, a bed frame and a couch. The 2nd was made up of a 2nd couch to replace the first one.

Recently, I purchased furniture from Jcp.com. The delivery is free (great), but we won't get the furniture for at least 6 weeks. It should say this directly on the page where the item is shown that it will not take delivery before 6 weeks. I would not have purchased the items. Also, I guess they are bombarded by complaints because there is no way to complain to them other than speaking to the people that cannot make any changes. JC Penney has lost my 20+ years of loyalty. Here I come, Kohl's and Target.

I experienced the same thing as Mary. The sofa in the store was very comfortable but when mine was delivered, the foam used in the cushions was definitely not the same. When I made inquiry about it, I was told it would soften up over time. It never did. It's hard as a brick. I firmly believe the furniture delivered is not equal in quality to the furniture on display.

JCPenney now became an awful and cheap imitation of Target. The quality of everything is way down - shoes, clothing, jewelry, everything. The styles are awful teenage styles that are designed to be worn once and thrown away. I've been shopping there for about 20 years, but no more. No self-respecting woman over 30 would wear this junk. It was good till it lasted but now I wouldn't care if it goes out of business.

JCP has gone completely downhill! I have been a loyal JCP customer for years! In the past, I would recommend JCP to everyone! That has all changed. I gave this new fair and square program a chance, but I am no longer a JCP customer. The prices are not so fair and square - they are high! I was accustomed to using their coupons. If you are not going to allow me to use coupons, then I have no reason to go shopping there. The few times I did go into the store, it was a complete disgrace, every time! They have eliminated half of the registers and you can never find a sales person to actually help you. The store looks like it’s in shambles - worse than a low class department store. It is beyond trashy! Wal-Mart has a better appearance and better customer service. There is so little merchandise on the floor; it looks like they could condense everything onto just one floor instead of having two. I hope the new CEO or whoever made these changes is happy with the results - I don’t see how he could since the stock has significantly dropped. May want to rethink this? Not such a smart idea. It would not surprise me if they end up closing for good. Maybe that was the goal? I've moved on to Kohl’s. I am a proud Kohl’s shopper now who won't ever go into JCP again!

I have been a long-time customer for 12 years at the hair salon in Boise Towne Square Mall. When I try to get my hair cut this month, you could not get me in because of your back-to-school free haircuts. You lost me as a long-time customer for the hair salon and clothes shopper. When I talked to your manager, she acted like she could care less.

The local store in Exton, PA has gone way downhill. I tried to buy some shirts and jeans for my son. Absolutely none in his size in stock in the store and the online catalog claimed they are no longer available. Ridiculous, considering that he is of average size. Unacceptable that there are so few store associates that you have to go from one end of the store to the other to find one and sometimes, to a different floor. The place looks like a half-empty dollar store. The selection is getting worse and the atmosphere is like the final weeks of a going-out-of-business sale. Small wonder why their stock price is down from $43.16 in February to $19.06 in July. Their stock is losing $2.50 per share and their dividend is suspended. These are facts listed on the New York stock exchange website. From what I've read here, I'm not the only one to notice their nosedive in quality and service.

I checked my bank statement on 08/21/12 and saw that you withdrew $112.73 that I paid in full on this account and also withdrew $110.92, which I do not owe. I called to complain, and of course, I got a recording telling me that you are sending me a check for the $110.92 and that it will take 8-10 days before I receive the money that you wrongly took from my account. It's bad enough to pay the charge once, but twice, it outrages me. What if I did not have the money to cover the fraudulent withdrawal of the $110.92? I should be given some kind of monetary compensation for this error on your part. I'm a very dissatisfied long-time customer.

I came into the store to purchase a pair of athletic shoes. They did not have my size so the sales associate placed the order in store online that was on 8-2-12. They were supposed to call you when the order comes into the store. I never got that call. On 8-17-12, I contacted the store; they said that my shoes had arrived. She went in on 8-19-12 and the person that assisted me was the manager, came back from checking on my shoes and said that they had been returned.

The "Get Ready" commercials are not inappropriate; in fact, the lyrics to "Get Ready" are happy and harmless. The chorus is, "And I'm bringing you a love that's true. So get ready, so get ready I'm gonna try to make you love me, too (not ‘I'm going to try to make love to you’). So get ready, so get ready 'cause here I come." J.C. Penney has enough problems, as chronicled in detail in these postings, without adding things that are untrue. This is a Smokey Robinson song first done by the Temptations; and I assure you that Smokey Robinson is not only "not a pervert," he is one of America's most prolific, most honored, and most loved songwriters. (BTW, the Temptations' version of "Get Ready" is way better.)

The prices are too high, first of all; and there is never anybody at the checkouts to ring you up. The new president who changed everything really did a number on the store and especially the customers. Our local J.C. Penney had about half the checkout counters removed. And every time I've been in, it's been a horrible experience. The local store needs new management as well as the whole company needs new direction. I don't plan on shopping there anymore - I tried 3 or 4 times since the change and each time is worse than before. Merchandise is way overpriced and associates are not friendly.

The new JC Penney back to school TV ad is very inappropriate. The ad shows young children. The music in the background Get Ready by The Temptations. Just as we see a very young girl, we hear, "I'm going to try to make love to you. So get ready, so get ready because here I come." What kind of pervert does JC Penney have working for them? This is outrageous and should be removed from TV immediately if not sooner!

Being a retired hairstylist, I always ask for a master stylist. I took a picture to show her what I wanted. My hair was short and I knew this cut would work for me and was possible to achieve. Before she started cutting, I again asked her if she could do this cut for me, and the answer was yes. Leaving for a business convention the next day, I was looking forward to this haircut and wanted to look my best. I saw her go back and forth on the sides, cutting one shorter than the next, and turning me away from the mirror. The top started getting shorter and shorter - too short to match the photo. When she was done and asked me what I thought of it, I told her that it wasn't like the photo and I showed it to her again. I also pointed out that one side was longer than the other.

Wow, I love the new JCP. The brands and displays that have been installed are so striking and pleasant. The clothes are so much cuter. The prices are really low. I like the new pricing. The only thing I would recommend is to keep increased quantities of popular items in stock such as the turquoise jeans. We would have purchased them, but size was all sold out.

I wanted info about free children’s haircut. I understand needing an appointment, but I can't understand being told they are booked up for the rest of month. I didn't see anything in the ad that said limited number of haircuts. I’m disappointed.

I decided to get a haircut for my son at JC Penney at Montebello, CA. I did take advantage of the free haircut they have been announcing for back to school for kids. I decided to take my son there since times are hard and he starts school in a few days. I asked for a simple fade hair cut (zero on the sides and 2 1/2 on top). So this salon professional (what JC Penney calls them) starts to cut his hair. At first, I noticed that she went up little high on the sides but I was okay with it. I did step away for a bit since I was trying to get my other boy a hair cut too. When I came back, she had gone up so high on the sides that it looks like a Mohawk. Then this is where I got so angry. Another professional walks by and she asked her in Spanish, "Can you help me with this haircut? I don't know how to do it." She was thinking that I did not speak Spanish. At that point, I asked her to bald my son's head and I just wanted to walk out of that store.

I don't like the way the saleswoman treated me yesterday, August 3, 2012, at JC Penney (Tuttle Crossing Mall) Dublin, OH. She was harsh when she told me not to talk on my cell phone while looking around for some diamond rings at the counter. I was talking to my husband on my cell phone because I was consulting him about purchasing the diamond ring. Considering that it is their policy not to talk on my cell while viewing the rings, she could have told me that in a very nice way and manner. The male manager came over and tried to ask for an apology on behalf of that saleswoman (a 50-year-old plus looking woman), which she should have done. I was waiting for the saleswoman to apologize to me, but she did not.

I came out of our local Penney's store and was met with the toxic tobacco smoke from a horrible-looking smoker using his tobacco drug. When I told him he couldn't smoke there and that it was against the city law, he laughed and blew smoke at me. I responded by clubbing him but good with my umbrella, which made him drop his little toxic waste dump and grab his head, as if I had really injured him. He went crying to the store manager but was told that I was only protecting myself from his deadly assault of toxic tobacco smoke and that he needed to leave. The tobacco drug needs to be banned and Penney needs to make sure no one is smoking near their doors. Tobacco is terrorism.

We have been shopping at JC Penney for years at Hawthorne Mall Vernon Hills, IL. We got Lovely Easter dresses as our flower girl dresses back in 2009 and we had our registry there. Loved the sales. My husband bought all his suits there and they were tailored there, but they stopped doing the tailoring. It used to be our favorite store. Now with this new change, it's our least favorite store. I do not like the new JCP. This April of 2012, My 79-year-old mom received a lovely pantsuit for her birthday from another JCP, but it was too big so I took it to return it there. I walked in and all the fun jewelry and accessories had been replaced with huge make-up counters and the music was loud.

This is more of a complaint than a review. First, I went to the JCP site to leave them feedback and they have no links for this anymore. I googled it then and was routed to suggestionbox.com for JCP. They give you 140 characters, which means sound bites, no details. After you type your sentence, there is no link to submit it. You can hit preview and then you are asked to sign in or to send the feedback anonymously. After that, it takes you back to where you were, still with no option to submit. So I came here. I used to be one of JCP's best customers. First, don't ever expect the population to learn your specific language in order to determine when to shop. Whenever JCP has one of their big sale days (whatever they are called), our local store hides all of the newest clothing in the back storage area.

I wish I had read Shawna of Marietta's review before I placed an order for a bed on July 12. Like Shawna, I am still awaiting the arrival of my furniture. I called the local store following the required 4-7 days after I placed my order and my card was charged. I was told that they only received shipments on Mondays and I would get a call the next week. The following Tuesday, I went to the store and noticed that the catalog department was gone and was told any cashier could help. The young lady was of no help. All she could tell me was that it wasn't at the store and to track it. She gave me my order number and that was that. I went home and realized there is no tracking number! I called the 800 customer service and she did apologize for the lack of service at the store. She offered to call herself but after being put on hold for ten minutes, she said there was nothing more to be done and maybe the bed would turn up the following Monday. I am at my wit's end but willing to wait another week. What other choices do I have? I am really fed up with JCPenney and the downward turn this once well-respected company is taking.

On July 12, 2012, I ordered two twin headboards for my new home. I received an email that they both shipped on July 13th. One headboard arrived on July 16th. The second headboard never arrived. I called JCP customer service on July 17th and was told that the second package shipped on July 13th separately and I should be receiving it any day. I waited several days and never received it. On July 22nd, I became concerned that my order was lost so I called customer service again. I was told on this call that my second headboard never had shipped, that a shipping label had been created on the 13th but it hadn't shipped yet but I could expect it in the next couple of days.

On June 30, 2012, I ordered a baby gift online for my niece's shower. The order was to arrive in around two weeks or so. I have called about 3 to 4 times about the order and given the runaround each time. When I placed the order, I also called customer service to be sure the order went through and your rep verified it had. Several days ago, I called and was placed with 3 different people. The last one told me to call at the end of the week and they would know something. I called today (Friday) and the woman told me she would call me at the end of next week! I will never order from J.C. Penney again. At the rate this is going, the baby will arrive before the gift which was over $50. I might understand had it been a $10 item. Still, it's not good business, but would be a little different. And, it is my niece who probably thinks I lied about her gift. Shame on you for not caring about customers who spend money with you. Never again!

I purchased the Lane chocolate brown leather sofa from J.C. Penney on 2/16/2009 along with a warranty on the sofa. The sofa was delivered on 2/28/2009. I recently noticed that the leather on the seat cushions has been wearing away and looks like it has tiny cracks in the leather. When I called the warranty people, they told me I was not covered because I didn't notify them within 7 days. Had I lied and told them this just occurred, I would have been covered. What is the point of paying for a warranty when the store you purchased it from does nothing? I don't have small children in the house and the sofa is only getting normal wear and tear. I am so angry and dissatisfied with the treatment that I have been given that I will no longer purchase anything from J.C. Penney.

Warwick mall store - The last 5 or 6 times I go, I want to run out screaming. Each department has music going at a pretty high volume and so all of it is conflicting. I'm talking at least four to five different types of music. Wherever you stand, I can hear it all. I know I am not the only person noticing this. I can't even think straight, my mind is bouncing off the walls and my eyes are hardly seeing the product. Thoughts of hurrying up and getting out of there all consumes me. I have shopped there for years, spent some good money. This issue is within the last year or so.

I took my 90-year-old aunt and 88-year-old mother to your store (in Strongsville, OH) to buy slacks that they have been purchasing at JC Penney’s for years. We were told that the store no longer carries them in the store and that they can only be purchased online. Do you realize how difficult it is to take the elderly shopping in the first place, only to find out it was a huge waste of time? I can see your future, JC Penney, and it is a very short one. If you last through Christmas, I will be amazed. We have been faithful customers for many, many years but this last crazy change to your store has done it for us. We will no longer be shopping at JC Penney.

I was at the Vernon Hills, IL JC Penney's with my mother yesterday and we were shoe shopping for the impending vacation to South Carolina we will be going on at the end of the month. I found a super cute pair of overpriced boat shoes. So, of course, I slipped my foot into it! To my surprise, something sharp jammed itself straight into my foot! Ouch! As I peeled this shoe off my now hurt foot, I noticed not only one but two staples that were stapled to the bottom of the shoe holding on the price tag. Who in their right mind staples a thin soled shoe?!

My mother and I were in our local Keene, NH JCP store today shopping for outfits for my niece. Well, while shopping, a woman in her mid 40's, hair tied back and a JCP tag on started screaming to another co-worker. She continued screaming to him until he came over to her. We both were standing almost right next to them both, and they both started to just chat. Not talking about work, but about their personal lives that I felt was not just unnecessary but also crude for the workplace. We then decided to leave that department and walk into luggage/home department; until we found out we couldn't really enter that section since it was blocked off by two gabbing employees who felt they were getting paid to gossip and not to help the customer. No one asked if we needed help which we did. No one even asked how we were! It seems like JCP employees need to go through a mannerism class or five.

I ordered items on sale; paid purchase went through. I waited for a month and nothing. Later, I finally got my item after spending weeks tracking down the items myself, only to find out now I am charged full price because they reordered the items they lost; they did not honor the sales price and did not notify me. I wasted much time tracking down the items and they did not honor their price. What a letdown. They should have paid me for all my lost time tracking down their mistake and correct it. Shop here at your own risk.

I've been a customer with J.C. Penney for 42 years and have lived in Jefferson City that long. A few months ago I began noticing a lot of changes in your Capital Mall store - and not for the good. I quit receiving coupons and there are generally no sales. I just visited there earlier today and am still highly disappointed. It looks like a second hand store. And, again there are no sales. The clerk says everything is always at a low price. Well, this isn't going to work in J.C. I need to talk with your marketing person. I haven't bought anything there in 4 months. I’m not even interested in going back. I used to go at least once a week. You need to do something different - fast! I've talked with other people in other cities saying the same thing.

Two bloopers! A) Feb 2012. Husband bought me a cultured pearl necklace at the store in Strongsville, OH. Within a month, the silk cord had stretched and the necklace was unwearable. He had bought the extended warranty (Thank God). Long story short, the clerk did not know the return policy and wanted to argue about what my personal options were. What I wanted was an even exchange for one in the showcase. She insisted I was only allowed to send it out for repair. It finally came in, but a week later than promised. Now, the 2nd necklace's clasp is looking bent and I've worn it twice.

I'm extremely disappointed with JCP's decision to remove registers and clerks from men's suit department. You have scaled department down so there really is no selection at Town West (big and tall). I guess I'll have to take my business elsewhere.

In April, a payment on my JCPenney card was due on the 14th. I pay the majority of my bills through bank transfers and do not have problems with being credited before the due date so, because it was due on a Saturday, I paid it on Friday, April 13th. $150 was withdrawn from my account on that day but JCPenney did not credit it to my account until the 15th, making me a day late and giving me a $25 late charge. When I called, they removed the charge and told me to send my next month's amount due a couple of days before it was due to be certain it arrived in time. (Please note: this payment is still a bank transaction!) This time, it was sent on May 11th although it was due on the 14th. You would have thought it would be credited to my account somewhere between the 11th and the 14th, wouldn't you? Nope, again not credited until the 15th of May making me a day late and $35 short!

JCPenney shows items on its website and allows you to purchase those items until the very end and the items just disappear. The website does not tell you the items are not available until after you hit submit. Those items have always been of good value (price). Last week, I tried to order a jacket for $10.00 and a blouse for $10.00. I called customer service and was "thanked for my call". I will now shop at Macy's online or Kohl’s online.

I have been with J.C. Penney's credit card services for the past eight years and have never had any credit problems with them until now. I started out with $500 credit limit and worked my way up to $2,200 credit limit with J.C. Penney's. I have always made a payment. Once in a while, my payments may be late but, never more than a month and have never had any punishments for it other than late fees. I paid a minimum payment for May 2012 then went shopping for my daughter's birthday on the first week of June. A few weeks later, I went back to purchase a bra but my credit card would not authorize transactions. I have tried to call customer services several times to figure out what's going on with my account. I had a hard time talking with one of the customer services as they kept putting me on hold.

I was a loyal, full-time JC Penney consumer for over 45 years, but with this so-called new wave, updated JCP, I'll be turning in my JC Penney credit card. For all of these years, JCP has been my store for home furnishings, bedding, throw rugs, curtains and drapes, lamps, gift items, Christmas shopping, etc. I was a walking, talking, proud customer of JCP and now this new CEO has ruined my store for me. There's no longer a catalog to browse through and to keep an eye on pricing via sales catalogs. Instead, there is a stupid, glossy colored "magazine" that they are spending tons of money on and most of us simply cycle it into our recycling bins. It is useless. I've already written a letter to Mr. Ron Johnson and the board about the mess he's made of what once was a great store and, to date, have not received any answer. Shows you what kind of customer relations he wants for his store. Thanks a lot JCP and Ron Johnson for making a huge mess out of a really great store.

Please return to your old advertising methods, the new is boring and not very informative. I have been a loyal customer for more than 45 years. I used to receive your newspaper ads on Thursdays and Sundays in my local newspaper along with coupons. It was exciting to see all the different merchandise on sale and plan my shopping experience. I am no longer motivated and very sad about what has happened to the company. My guess is these are new people who aren't tuned in to the needs of the masses. With everything being so unpredictable and rather scary in the world we live in, people want familiar, they want to feel a connection they know they can count on, a warm "fuzzy” feeling like a pair of worn but comfy slippers. That's how the old J.C. Penney made me feel and I share that view with many I've spoken to. Are you sure you want to continue on this path? Look what happened to Sears! Please give us back our old but reliable J.C. Penney. We'll be waiting and hoping. Thank you.

I ordered a pair of shoes on June 2, and was told that the store would call when the order came. I did not receive a call. How I found out the shoes were here was that I called the 800 number and I was told that the shoes were at the store. When I went to pick up the shoes on the 8th, they were the wrong size and color. My receipt shows the shoes were in stock. The persons puling this order need to make sure the order is right. I ordered the shoes again on the 8th and I'm still waiting for them to come in. I called the store and was hung up on several times, poor service. Also, my husband ordered a belt and was not told that he could pick up the belt at the store. He paid $8 for shipping which is ridiculous for a $20 belt.

Prices/quality of merchandise: I just want to voice my opinion! That being said, I used to love to shop at JC Penney's, but that is no longer the case. I am a woman, and I can speak for a good majority of us! The pricing is not at all near a shopping deal, like we used to experience before this so-called wonderful change! I'm just saying to please change it back to our wonderful JC Penney's we once loved and once enjoyed with the wonderful sales with coupons a woman so desire! We live for sales and coupons. What were you at the round table thinking?

I ordered Gloria Vanderbilt jeans online from JCP, and 4 weeks went by without a confirmation email that they were at the store, and ready to pick up. When I went to the store to check to see if they had arrived, I was told that the catalog department no longer existed, and I could pick up my order at any register. I asked where the GV jeans were located in the store and was informed that they no longer carried them. Just like that. What exactly is the store's new strategy? If it is to drive away and anger customers then I would proclaim to all my friends that JCP has succeeded, and I will never shop there again! It used to be the best store. How well they succeeded in ruining what was once a great place to shop!