JCPenney Reviews

Ordered Nunn Bush Baker street oxfords on 6/15/16 @ 10:34 PM. Received email from JCP on 6/16/2016 with invoice number, tracking number and deliver expectation date of 6/24/16. Today, 6/23/16, I receive a snail mail correspondence from JCP to inform me that JCP is "unable to meet our commitment to ship all of the item on your order, the only item was the Nunn Bush shoes."

Customer service specialist is a waste of time and money!!! I order mini blinds. 4 times I called back to order some optional parts which didn't come with my order. Nobody had any knowledge of their own product!!! They told me to return all the blinds!!!

For Father's Day, I recently purchased an item online and got it today, which was good since Father's Day is on Sunday. But, when I got home and opened the package, it was the wrong order. Instead of the apron I ordered, I got 2 pairs of pants. This was not my order so I returned to the store to see if I could get them to return the pants and get what I ordered. They told me that the apron I ordered was out of stock and that they made a mistake but there was nothing they could do for me.

Please do not buy mattresses or furniture from JC Penney.

Bought expensive home window coverings and received significant rewards as well as 1 year no interest terms after I got a Penney's card and paid half down. Received statement from Penney and there was NO indication about interest free terms. Just total amount due. I called (so called) customer service and was put through to accounts receivable. They told me the amount I HAD to pay, which was interest free on only HALF of my purchase. I argued but got nowhere. I also got nowhere at the store itself. They said corporate had control.

After being a customer for nearly 15 years I will NEVER purchase furniture from J.C. Penney again. After visiting a store on April 19th in an attempt to purchase patio furniture (which they display in store even though it is not available, but that is another complaint) I was told by an associate that if I ordered that day I would have it before I needed it on May 1st. I went home and placed the order online and received a confirmation email stating I would be contacted for delivery (which I paid an additional $50 for) by April 29th. I started calling on the 28th because we were cutting it close and was told by 2 different associates that I would have it in time. Finally a third associate (who is either the only honest person or the only one who knows how to do their job) told me that I would not have it because it takes 3-4 weeks for delivery.

I purchased a swivel glider for the nursery of my first child based on the description/picture on their website. It was exactly what I wanted a light neutral color. It took forever for the chair to arrive after I had to arrange delivery with a separate company. The chair was ordered on 4/13 and was not delivered until 5/10! When the chair arrived at my house it looked nothing like the picture on the website! It looked like a burlap sack, same material and color. This was not at all what was described. I called not 20 min after the chair was delivered to arrange the return. My credit card was charged a $125 restocking fee before they would arrange for someone to pick up this chair and was told I would be contacted in 7 days by a moving company to pick it up.

I have been trying to order window treatments for my dining room. Strike 1) Receive decorative curtain rod damaged, in half of a box. Had to return and exchanged it. Strike 2) Three off white sheers were ordered, received three Royal blue polo shirts. Returned to the store, associate ordered the sheers again. Strike 3) Received three garnet panels today. I'm done! All I wanted were my sheers. Why can't they send me what I ordered? So lame...

I was NOT told how long delivery would take. The lady who waited on me also DID NOT advise me of the fact that a "standard" charge did not include set-up. Apparently there are two levels of delivery fees - one merely covers transportation and the other includes transportation and set-up. My daughter and former husband set up my bed. This company has no middle management, which means there is no communication, no instruction to employees, and certainly no efficient service. Do not make the mistake of buying anything from this company that cannot be carried out of the store. There are too many efficient furniture stores that will do a far better and fairer job of serving customers.

So I placed an online order for some Parsons chair slip covers. The price was decent so I ordered 4 in the color linen. I completed the order on April 24th and expected the items to arrive in 3 to 5 business days. After 14 days of not receiving the slip covers, I logged into my PayPal account only to be informed that the order was cancelled. Apparently, the color I chose was out of stock. J.C. Penney didn't have the courtesy to notify me that the order was out of stock or that it had been cancelled. I would have selected another color if they had given me the chance. No worries, Target has what I need. For a company fighting to remain in business, one would think they'd take a look with improving their customer service.

I purchased a dishwasher at J.C. Penney after hearing their campaign to generate an expanding appliance sales department. I purchased professional installation as an added cost due to plumbing and electrical requirements. Upon delivery, the technician declared that it would be impossible to install the dishwasher as promised in the bill of sale. He said the new power cord was too short to reach the existing electrical outlet. He made this assessment without ever removing the existing dishwasher or even attempting to install the new cord. After the technicians left we had a professional electrician install a longer electrical cord to the new dishwasher (believing that the JC Penney technician was correct).

It's not just once, it's 4th time and I swear to god. The credit card guys associated with JC Penney are the biggest buttheads you will ever talk to. I don't even have the capacity to write as it boils my blood thinking about them. They would hang up on you, anytime when they say, "We will be right back sir". I never got my 15% on the first buy. I had a bill amount of $294.28. They said the 15% would reflect in a few days and it never did. I called them again after the statement was generated and I was told to pay $250 something and rest will be credited.

Went to the Salon and stylist Jacibi is beyond rude and disrespectful. She applied based to my scalp and for some unknown reason decides not to continue, when and got manager, Larissa (see off and not 100% functional) and they pushed me out of the chair and showed me the door, with based still applied to my scalp. I asked several times for an explanation of what's going on and all Larissa said, without making eye contact "I will just refund you". Never in my life I have treated this way.

My custom curtains did not cover the window. JC Penney say the order was fulfilled correctly and refuse to refund me even though the designer clearly did not understand me.

I used to be a loyal JC Penney shopper but these days I'd rather go elsewhere to shop than waiting in line for 45 minutes to check out. The store manager Ken was my cashier as the store runs on a bare-minimum skeleton crew - most departments don't even have a person overseeing it to assist customers. Either everyone quit all at once or its under poor management. Dressing rooms were filled with clothes left on the floors by some customers and several racks of clothes sit outside them waiting to be put away. The store in Clermont FL looks almost abandoned with the few employees trying running it. Looks like it's the next big box store that will close following Sears and KMart down the spiral whirlpool.

The worst experience I have had from Julie at citrus mall. I came to buy some Kitchen utensils for my new kitchen, and Julie came to ask if I needed any help, which was nice of her but I said I was OK. After 5 min she comes back and says "Oh you should buy this. It's good." I said "Thank you. If I need your help will ask (with a smile)." Then she goes to the till and comes back recommending what I should buy. This happened in a space of 20 minutes that she kept coming to me 4 time even after I told her I do not need her help. I had to tell her "I know what I need. I just need some space." She did not take it well and mumbled something. Anything I picked up she overlooked. Wherever I went she followed me. I really felt stalked and distressed. I had to leave the store immediately without buying anything. I will not recommend anyone to shop there...

I have been a customer of J.C. Penney for years. I placed an order on JCP.com from the Sportsfanshop on 4/1/2016 for 2 Alabama Crimson Tide T-Shirts. Received the confirmation email that my order was complete and through the email it was said that I would receive the package on 4/11/2016. Well that didn't happen at all. I received an email on 4/8/2016 at 11:07 pm informing me that my order was cancelled and I received no prior warning to why my order was cancelled. I called JCP.com on 4/9/2016 @ 7 am to get more insight on why my order was cancelled.

My husband purchased my engagement ring from J.C. Penney. The ring is a nightmare and I have had to bring it in for repairs 3 times. The band cracked twice and it tarnished. Customer service would not help me. The associates and Manager of the Woodbridge, NJ store were rude and of no help. I feel cheated! This ring is poor quality and I have NEVER encountered a Company with such poor customer service. Nor have I been treated like much needs as a customer are not important. No one offered me an exchange or credit. All I hear is "send it back and they will fix it". Too bad after 3 times it's still not fixed. I am disgusted that I can't wear my ring. Even more disgusted with a company that doesn't value a customer or the customer's money.

I am a long time J.C. Penney customer. I have been a platinum member for a few years now. I have in the past received the special coupons/passbook but for about the last 5 months or so I have not received any. I called the credit card folks and I was told that I should be at least receiving the book of coupons. I am now convinced that the postal service folks are taking them. I filed a complaint with them, so I am just waiting to hear from them. My question to the company is what are they going to do if anything to ensure that the right customers are getting their coupons. We shop and use our credit cards knowing there are perks but if we can't get our well deserve coupons, then what's the point? I am hoping there's a way to either package them differently or maybe even create something to where it can be loaded to a card or something like the grocery stores do.

Okay, so I bought 3 curtain panels from J.C. Penney online. First, the carrier left my package outside at the porch, (I live in building, so you can imagine...) as it is to be expected, it got lost (STOLEN). I contacted UPS regarding to the loss of my package, and UPS replied this to me: "Please be aware that your shipper sent the package using the SurePost service. These shipments are turned over to your local United States Postal Service for them to make the final delivery. Since we were not the the ones who delivered the package, we are unable to further look into this. If you have not received your package the next step would be to contact your shipper for assistance. Whenever there is a situation like this, the shipper prefers for you to contact them to follow up."

I've been trying to get ahold of a REAL manager, not another "call center" supervisor or manager. No one knows what they are doing & the same issue has been going on for way too many months! People say they have my account fixed but it never stays "fixed" because it was only "fixed" on their screen for that second. I have never been able to log in after each person has fixed the issue & then I always have to go over the whole story again with each new person I speak with & THAT person sees that I am a new member when NO - in fact I have been a member for many months & it's just that reps have to keep making new accounts for me but no one ever puts in good notes & even if they do the next one doesn't read them.

Why not have 0 stars as an option? My odyssey started 3 weeks ago with a chain of lies by the White Marsh, MD store to lure me in, lowball me on prices and commit to the Renaissance bedroom collection with missing pieces - discovered 2 hours after agreeing to place the order. The truck came 2 weeks later without the night stand, box spring and mattress and the driver did not have the manifest. A chain of calls to "customer service" included a Sophia who was rude and told me "sir, I told you 3 times there was nothing I could do". Bad omen. I then spoke to an escalation rep in Milwaukee who promised a "coach" to oversee and call me next business day along with $$$ compensation upon delivery. One week later (3 weeks total) guess what? No call and there are no notes in the system from the escalation rep.

On March 9, 2016 I placed an online purchase from J. C. Penney's. I receive an email confirming my order, then about 20 minutes later I got another email stating that I needed to contact customer care due to problems with my payment. So I immediately call customer care, but they were closed for the day. I live in PST Zone, so now I'm a little confuse because I knew the funds was available in my account.

I spent approx $150 dollars in a sale to buy 3 new vanity mirrors to be sent to my builder 350 miles away to install. The description was clear "from their website": distressed silver-bead inlay, black frame, can be hung vertically or horizontally, mounting hardware included, 21x31", imported. Within 1 minute of placing the order online I received the PayPal receipt and I noticed it said "black mirror with gold bead edging". I immediately phoned customer service at JCP's. They said the description they had was correct and could NOT change the order NOR could they verify it with the manufacturer as the order was already with the manufacturer! So this means basically they have no lines of communication with their manufacturers to stop an order once it's processed or even ask a question! They suggested I await the delivery of the purchase.

I ordered a Nathan Recliner from JCPenney. It does not fit the description of the picture. I called them. Got disconnected. Called back. Took me about 2 hours total, on hold again! Finally got a case manager on the phone, and she acted as if, this issue didn't matter to her. I asked for her supervisor, and she replied, she was the case manager! I told her I wanted her supervisor to call me! She said they don't give call backs! WOW! BAD CUSTOMER SERVICE!!! I wanted them to pick up the chair, since it did not fit the description I ordered! I've had it about 2 weeks, and have not used it! The case manager wanted $125.00 to pick it up!

I have shopped at Penney's for years and years. I see now why they are going down the drain! I had ONE question to ask about an online order I was trying to place. First I contacted the chat line and she knew absolutely nothing although it was a very simple question. What is she there for and why are you paying her??? So I called on the phone with my little question. After 18 MINUTES on hold listening to the worst music I have ever heard, I finally hung up and logged in as a guest. If I didn't REALLY want this item, I would have just forgotten the whole thing and gone elsewhere. Also, I shopped in the store last week... or tried to... everything in the 'womens' department is shoved in like a thrift store and the merchandise is much the same as one! The tops were all covered in flowers and if they weren't they were the most horrendous looking stuff I have ever seen.

My recent experience with J.C. Penney was so bewildering and horrendous that if others are having similar issues as mine (which based on reading other reviews I think so), I honestly do not believe this company will exist much longer. It is a shame, because I have been coming to J.C. Penney with my mother since I was a little kid - now I am in my thirties. My husband and I recently attempted to purchase a sofa on the J.C. Penney website. After scouring the internet for sofas, this was literally the only one that would fit in the room. We placed the order, received a confirmation email/order #, and then waited. And waited. And waited. And checked the order status and nothing was there. Called JCP, was transferred to about 6 different reps, all told me different things (order didn't exist/order still processing/can't find order/etc.) despite the fact I had a confirmation and order #.

On Oct 31st I brought my engagement ring to J.C. Penney to be serviced. I never received a call when it was done. I went in November to check and see and they could not find it. They were going to call be back. 2 wks went by and I had to call them. Days later they told me it was lost. They filed a claim with the insurance. They will only give me $2500 for my ring. The original value is $3607.00 before any discounts. That's what I want for it. I think that is more than fair. I have made several calls trying to have the store manager, Kelly, help me contact Corporate and she does not return my calls.

My payment was late by one day and was charged $25.00 plus .54 interest. This is the second time this has happened and they turn you over to their bank when you call to complain. I will never shop at Penney's again, even though I have shopped there for years and years. So long...

I placed an order on JCP.com almost 3 weeks ago and I was told my order would be shipped to my local J.C. Penney's store in 5-7 days. I called many times to check on my order and after weeks of waiting I was told that they should all be in my local store. Today I went to the store to pick up my order and the associate handed me 1 item and when I told her there were 3 items in my order she got really rude and went to the back room to check. She came out with 1 more item and told me that my 3rd item never came in and that I had to call customer service to get my refund on the 3rd item I never received.

I ordered a few items for my daughter on December 23, to be shipped to our closest store, which is about a 25 min. drive for me. Waited and waited for confirmation that it was there. Nothing. I called the 800 # provided on the customer service page. The person who answered was not very personable, kind of rude, and basically told me to wait until I got an Email confirmation that my order was at the store. I called back a few weeks later, same, but this person was more personable. A few weeks ago I was at the store anyway, decided to check. They pulled up my order, basically told me that since it had been so long, probably my items weren't available, sorry. They bordered on rudeness. If the items I ordered suddenly weren't available, shouldn't they have notified me??

I ordered a sleeper sofa on January 9, 2016. We were told it would be delivered in 4-6 weeks (that would put delivery the latest, the last week of February). We have company coming the beginning of March so we were ok with that time frame (a long time but settled). The couch was a "special order" due to upgrading of the mattress and I had to give a deposit. I called the number provided from J.C. Penney to follow up on delivery on three separate occasions. This past Monday I called, they stated the first week of March but I could call back on Friday to see if the status changed. I called back Friday and they then gave me a date of March 18 it would be ready to go out for delivery (at this point my company would have been already gone). I then asked them to cancel my order, that I would have to go to another store to purchase a sleeper sofa. They told me I had to go to the store to cancel the order.

Family room furniture was purchased 12/31/2011, anticipating the good faith brand of JC Penney. 2 couches and 1 recliner purchased with full 5 year warranty, delivered on January 10, 2012. Extremely poor workmanship, recliner frame repaired within 2 years - repairs made. All three pieces have nails through in between arms and cushions, shredding any hand that tries to retrieve remotes, phones or anything dropped in between the seat and cushions. Couch springs sprung in 2013 but warranty company would not repair as the coils did not penetrate through the fabric.

JCP advertised a close-out on various shirts. Price was right and I ordered enough to qualify for free shipping. Paid with Paypal and was immediately informed via my receipt that 3 of the 4 I ordered were out of stock but payment went through for ONE shirt with an $8.95 shipping cost. I never would have willingly ordered one shirt and paid $8.95 (about 3 times ACTUAL) shipping. There is no easy way to cancel as JCP which sells online does not accept emails. I COULD contact JCP thru social media but I do not do FB or Twitter. I COULD call their 800 number but had I wanted to hold and talk to somebody I would have ordered over the phone. Or I could chat EXCEPT it is ALWAYS busy.

I received dinnerware for a Christmas present this year. They were too heavy for me to handle. 2 boxes and 8 soup bowls which turned out to be serving bowls. It's the thought that counts. Needless to say I needed my husband's help to return these items. They were unopened and still had the sticker showing the date they were purchased. When I went to return them all I asked for was a gift card. I still needed soup bowls. What I received was a print out that stated. "You will not be able to make returns or exchanges for a period of 180 days on any non receipted items."

JCP.com has been a nightmare with exchanges and orders in general. Twice I have ordered items out of convenience but it's been far from convenient. Both orders have been incomplete and when I asked to be made whole they claim that they have to return the credit in whole and I would have to repurchase everything. The problem is that credit to the account is not instant and they do not take Paypal in-stores where they claim is the easiest way to return items. Sure they will return it back to Paypal, that does not credit right away so then I am forced to pay with a different form of payment or I leave with nothing. So in the end I lose out. Is this good customer service? I don't think so.

I ordered a bedroom furniture on December 25th and out of my order I received only bed rails, headboard and the foot rails. On the same order I have dresser, mirror and mattress which I have not received till February 13th. Now I feel helpless as I have called them nearly few times every week. First customer service picks call after 15 minutes and then they transfer to furniture department and furniture department requests me to wait for 15/20 min. to find out with trucking company. Then after nearly losing an hour they come back with an answer "You will get your delivery within a next week". I am not sure when is the next week for them as I am waiting for my bed to sleep. The representative are so rude and have no care for customer suffering. Some responsible person has to seriously act on the problems of customer if they wants to retain customer. I feel so helpless each and every time I call JCP.

You need to get in stock the Total Support Hose. I have called 2 or 3 times in the last 4 months and every time I call they are out of stock. The catalog item is: FC1216307D. I need those right away. You also need to get the color in of smoke gray. I have worn these hose for years and they are great. Please let me know when you get them in and hurry. My e-mail address is: ** or you can call me at **. Also you need to get suits and dresses in the Kennesaw store. I have quit shopping there because they never have anything but slacks. Thank you. I am so disappointed at how bad JCP has gotten.

Called to check to see if the 26.99% interest rate could/would be reduced. Have been a customer for over 30 years. The "customer service professional" was rude saying that it was my debt and I would have to just "deal." Found a different, cheaper card. Rolled over the balance from Penney's to the other card. Balance in full, still on my card. Called to see how to fix the above problem AND cancel my card. 2 people from the same typing pool, as above, put me on hold and then hung up on me.

Went to Sephora to purchase a few products... unsure exactly what or if they had what I needed. Three floor reps never approached me or asked if I needed help. One floor rep was so busy reapplying her eyebrows in the makeup mirror that she completely didn't see me. After ten minutes I found what I needed and proceeded to the register. Once there a very rude blonde employee rushed me along not even giving me eye contact. She was so busy it seems to be with a manager discussing a necklace that she was presently cleaning for her boyfriend. They had a full conversation about cleaning his jewelry right in front of me. I couldn't believe the poor customer service at this store. I will not return there. This is the Sephora in Middletown, NY at the Crystal Run Mall located in J.C. Penney. Don't go there. It's been four days since the purchase and I'm still very upset.

After many years of satisfied service w/ JCP, on 12/26/15, I made an internet purchase of 3 Euro pillows and 3 Euro Shams. Order total including S&H and tax = $115.64. Without email or other notice to me, 2 Euro shams were not available and my account was credited for the 2 Euro shams. 1 Euro sham and 3 Euro pillows were mailed to me (a resulting impossible purchase. I cannot use 2 euro pillows w/out shams). On 12/31/15 I called 1-800-322-1189, spoke with 'Ruth', inquired re the order and learned my account was credited for 2 shams ($45.13). On 01/04/16 I returned the entire partial order received (3 Euro pillows and 1 sham) to the Sacramento JCP Arden Way store (everything in its original packaging). There, the receiving clerk didn't know how to handle the sham, so she called 1-800-322-1189 for advice. And she only credited me for the 3 Euro pillows ($44.25).

The issue is that the person who they call the manager is being very rude and very disrespectful. Her name is Juanita at the fashion square mall, Orlando, Florida. A smile could have solved the problem, but her mean rude way talking to me is the main customer service issue I am having. Amazing how one manager's attitude can force me to close JCPenney credit card and hate going to shop at any of their stores. When I asked for the manager to complain, she called security who was very disrespectful as well saying, "You can wait for the manager 'till store close." Overall, it was such a great disappointment with the customer service.

I've attempted to email JC Penney for days to express my displeasure with the upcoming change to their rewards program. The email does not go through. I receive a message that the email service is down. It is apparent they do not want you to contact them this way and instead to speak to someone on the phone. I prefer to address my concerns via email to fully express my displeasure. I am a Platinum card holder and life-long Penney's shopper and do not appreciate the obstacles one must go through to reach them in this manner.

On Black Friday 2015 my boyfriend and I went into store with the intent of getting Black Friday deals. No such thing happened. The items we purchased each had their own rebate that the cashier gave us instructions on how to obtain online, fill out, and then mail in. 1) Cambridge 77 piece flatware set - $20 rebate, 2) Cooks 12 inch skillet - $10 rebate, 3) Cooks hand mixer - $10 rebate, 4) Pyrex storage set - $15 rebate. The next day I did just that using our receipt and UPC's as directed online. About 3-4 weeks later I get an email saying we are going to receive a $10 visa rebate card! In actuality it was supposed to be $55. I called customer service, got the rebates phone number, they looked up our rebates input, and the supervisor confirmed with me that the proper amount would be given but to allow 7-10 business days...

The item that you bought through online order then when you place the order from them. Then the start of the problem you dealing from this J.C. Penney online. A lot of statement they tells you but the main issue was not resolved, get the charges from you because of item that you bought from them, then they put the 100dollars gift card from the item you're purchased to hooked you up. After that they don't give it the 100 dollars gift card because of this/that or a plenty have been said that. They tell you like wait to send it to you after 7 days after you talked to them on the phone, telling you go the local store to sign up the form for gift card. But when you contacted to the local J.C. Penney store, they don't know about it. A lot of follow up since 2015 2 months ago and until now 2016 is not yet resolved.

I had to shop online for Christmas. That was very sad. I call CS to have my order place and CSR I spoke with (female) she place order, and at the time it was express shipping but when I did not receive my package I called, and the CSR I spoke with at that time told me, "Oh, part of your order is on back order," which were the 4 ladies' bangle watches, and they didn't know when I would receive but anyway I had so many different stories about the order. It was change at least 5 times and I was lied to about it. It came after New Year's but it was too late. My family was sad not about the order but how I was treated. I am a breast cancer customer and was unable to get out to the store to shop. I am a JCP customer from the heart!! But very dissatisfied with everything I had to deal with at that time. Thanks. A very sad customer!! Hope to hear from someone who cares about the customers.

I will never do online shopping with Penney's!! Worse experience EVER!! Ordered item 2 months ago and keep calling and checking status which gives no update, when I spoke with a very rude person they said it was on its way. Well this morning received email and it said my order was cancelled!!! Out of nowhere they took my money and my rewards points but now the order is cancelled. If you are thinking about ordering something from Penney's please read the reviews and think twice!!! Never again will I order from this awful place!!! You have been warned, don't do it!!

I bought a $5k diamond ring from J.C. Penney in Tigard, Oregon, for my wife. 3 months after purchase, one of the large diamonds fell out of the setting and we spent most of a day looking for it around the house. We found the diamond and returned all to the store, requesting a refund. Store manager, Alan ** refused to give refund saying that it is normal for diamonds to fall out of settings and that is what the Care Plan is for, and I was a month past the 45 day refund period. Now we are stuck with a ring that we constantly worry will lose another diamond. J.C. Penney will not stand behind the jewelry they are selling. I will not shop there ever again.

My fiance purchased an engagement ring for me in Nov. at JCP in Springfield, MO. They don't carry my size so they had to resize the one they had in stock. That's ok, except that my ring has lots of little stones around it, and I was not informed that if you size a ring down too much, the stones will fall out, which is what happened. After I ordered it, it took about 3 weeks for me to get it. Well two days after I wore it, a side stone fell out. Luckily we had purchased a lifetime warranty! But because I live an hour and a half away from the JCP we purchased the ring from, we took it to our local JCP and since it was so close to Christmas, the ring would take about 4-5 weeks for it to replace the missing stone.

Over the last 10 years I have purchased last three pair of glasses from JC Penney. Hidden trifocals, tinted, extra graded scratch proof glass, all HIGH dollar glasses - NEVER again. My current pair purchased Spring 2015 less than a year later completely scratched up, NEVER again!

I asked for help and they run off in differ direction. I am handicapped. I really don’t think it’s necessary to explain I have bad back shoulders and knees. The saleslady I asked in the shoe dept, I would ask her a question and right in front of me asked her boss questions. However she refused to speak English and I felt she didn't have my best interest to help otherwise she would speak English so I could understand. Also she refused to give 20% discount on J.C. Penney card.

I opened an account recently at the J.C. Penney store in Palm Desert, CA. I just received my bill and was shocked when I saw it was all in Spanish. I do not read or write in Spanish. English is the language of our country. Why would J.C. Penny send a printed bill only in Spanish? This is not right, and for this reason I am canceling the new J.C. Penney card. This is disrespectful and an act of discrimination for those of us that speak English, our country's language.

We took family photos a week before Thanksgiving. We were told the pictures would come within a few weeks & would receive email confirmation. The week before Christmas my husband & I called about 4 times. No one ever answered. When we left a voice mail an automated message called us back. When we called back...No answer. It's now after Christmas & we're told the pictures were in. Why would you sell us Christmas cards when Christmas is over? When we told the lady on the phone she said nothing. You're going to make us pay for Christmas cards that we cannot send out? What a rip-off. I will not recommend this store to any of the other military families I live on base with.

Ordered 6 shirts for my husband for Christmas. It took 3 weeks for my order to arrive and they got my payment the same day I ordered. I unfortunately ordered the wrong size shirt but instead of giving me the same shirts in a smaller size they are refunding my money minus £27 for shipping and handling! So my husband's original gift is now down to probably 3 shirts as their prices have increased in the mean time. Please be absolutely sure you are ordering correctly if you are ordering from abroad... Should of used Jacomo.com instead!

I ordered a pair of women's pants via J.C. Penney online shopping. The size 4 selected were too large for me. I chose to return to the J.C. Penney store rather than mailing the item. I returned the item on December 22nd. I have been informed that will take between 10 to 14 days to credit my account. How can this be since the item was paid with a debit card? Item # is RP730-2536D. Invoice # is **. Order # is**. This situation has turned me off towards shopping at J.C. Penney. Most stores take only 48hrs to credit accounts.

Another order a gold ring to be delivery to the store. Same situation, it was marked as delivered on Dec 7 but on Dec 28 Customer Services at J.C. Penney Westland Mall does not have an answer and they no even provided any kind of customer support. They got the money from my gift card and forget it about the item.

My wife bought a ring from JCPenney's along with the lifetime care plan. When the lifetime care plan was purchase the salesperson clearly stated the not to worry if diamond falls out it will be replaced free of charge. Well she put this plan to the test. Here is what she experienced. When the ring came back from the company that performs the repairs there is a note that the ring could not be repaired to buy the customer out. It was the center stone, the largest on the ring that fell out. The prongs were not broken and ring was not damaged so she was surprised the ring came back not fixed.

Installer from the Del Amo Store, took measurements for draperies, charged a 75.00 fee. Based on installer measurements purchase draperies from the store/catalog. Installer install draperies do not close, left a mess. Horrible job.

I ordered a hair straightener on Black Friday, received a different one from what I ordered. I called customer service and was told I needed to purchase another one in order to reorder. I was unhappy about that but did it because I wanted my purchase. Once again I received something other than my order. I called again and was told someone would contact me and didn't hear from anyone. I called again and was told my original order was in transit, that was a lie. I have never yet received my purchase from Black Friday. I will never shop at J.C. PENNEY again!

Placed several orders with J. C. Penney on 12/8, 12/11, 12/12. There was no status on one of my orders for two weeks so I called customer service on two different occasions. Ignorant, uneducated people who have no right to be talking to customers. J. C. Penney really scrapes the bottom of the barrel when hiring customer service people. I was told my order was "stuck" in Nevada and I should just cancel the order, so I did. Won't be ordering from J. C. Penney again.

J.C. Penney advertised 30% off entire internet order. I had tried over and over, to do it on the internet, wasting a lot of time. I called them on phone. Representative could not figure it out either. Again wasted a lot of time. It turns out she finally figured it out. The coffee pot was excluded from this offer. Nowhere in the ad were there any exclusions mentioned. I will never trust Penney again. Probably shop at Walmart. They never pulled that on me.

I went to the store to pick up the item and they could not locate it and asked if they could call me when they find the item. A week later I went online to check the status of the item after not receiving it and it was marked as customer picked up. I called the customer service help line and they asked me to call the store and find out what is going on. I don't understand why I have to waste my time on a simple order (1 item) and call all over the place. The customer service should be able to help me with this and not push me off to the next person. Very, very poor service in this day of customer service oriented business.

Shopping for a toaster oven to give as gift 12/20/15. Had coupon for $10 off $10 or more and $10 bonus cash. Waited on line at least 30 mins. They wouldn't allow me to use either because it was electronics. Really?? A $40 toaster oven. Why give us bonus cash and then don't let us buy what we want??? I left it and got it for less at Walmart. No wonder they are gonna go out of business!! Hope they do. I'm not shopping there anymore. Been a customer since the 70's. Buh-bye. :-(

On December 19th I went shopping to JCPenney in Baychester Avenue in the Bronx. When I was getting ready to pay my purchases, I was encounter with a very disrespectful and unprofessional employee by the name of Alvin (associate number **). I explained to him that my cell phone didn't have no signal, and if he could give the $10.00 discount. He was so busy chatting with his coworker, that he ignored me. My husband was with me and tells Alvin, "are you going to help us or you here to chat?" At this moment Alvin got very angry and said he was no 5 yrs old, and old folks need to respect him. I was getting worried since my husband just this past Monday had a mild stroke and it was recommended by his doctors for him not to get agitated.

I placed an order on Black Friday through jcp.com and part of the order did not arrive. Apparently the order was cancelled and I was never even informed. It has been almost a month and my money has not been reimbursed to my account. I phoned several times and was hung up on three times. Various customers service reps gave me different information so I had no clue who to believe. I was told I would have my money in 2 days by Pamela in Milwaukee. It has not shown up on my account then I was told by Antonnette in Wisconsin that it actually take 5 business days. I am out one of my husband's Christmas presents and my niece's present as well as $50 bucks at this point and it is only days before Christmas. I was also told by a snotty representative named Sierra (Ciara) in Columbus that it was no wonder I'd been hung up on then as she was transferring me (to the wrong department - most likely on purpose) she mumbled "**".

Placed an order on 11/30/15 for Christmas gifts. Received 3 items on 12/16/15. The 2 remaining items were back ordered on 12/2/15 and I received 3 different emails pushing the shipment date back. The new shipment date is "expected" to be 12/27/15, but not expected to receive items until after the new years! Corporate told me the item is available right now in the store. However I would have to pay full price and they would not honor the online sale, even though I already ordered this items online and have been waiting for them. I understand that inventory is low due to the holiday, but customers should be notified of this, prior to purchasing an item; especially around the holidays. Their website is still saying that the 2 items I ordered are available for delivery. VERY DECEIVING TO CUSTOMERS!!

I ordered a Keurig online as a Christmas gift for someone. It was shipped without a box or invoice. Shipping labels stuck on Keurig box and the bottom was about to give out when it made it to my front porch. I called customer service and was told I would receive email with invoice which I never did. I found the order number, returned to local store without a problem. JCP manager said: "I can't tell you how many customers have come in complaining they didn't receive an invoice". I left JCP and went to another store to buy the coffee maker. I will never shop JCP again.

I ordered. It was late, I called, was told to wait a few more days. I call customer service again. There was a problem with my packages at the Westminster post office and I was directed to call the post office by JCPenney. The post office said the package had no address and it was returned to sender and part of the order was sent to Reno.

On a recent shopping trip for the holidays I purchased two men's shirts. After paying for items I was told there were no boxes. Really? A huge company has no boxes before Christmas. No wonder people are going to Walmart and the like -- one does not expect boxes from discount stores. Checked with another local Penney's and the same "No boxes in the entire store". Changing my mind about your company. In the future I will check at any department store where I am shopping if they have boxes. If not I will take my business elsewhere.

My husband and I purchased a bedroom set at a really great price on clearance. We ordered a dresser, 2 side tables, and a bed frame from JC Penney and then a mattress from Sears. When we got the furniture, I was about to put it together but something just wasn't right. We were missing the rails for the bed... Not a big deal right? Called JC Penney's customer service (time #1) and they put in the order and said it'll be about a week. This is where it gets crazy. The only thing we can think of is that the driver didn't see the rails on his truck until the end of the day because he called us to let us know he'll be delivering the rails the next day. We thought these were the rails that we called customer service about. Great! We received the rails 3 days later and when I was trying to put the bed together, we were missing hardware. Really??

I furnished my entire house 8 years ago with the cordless accordion style blinds and almost none of them work anymore. They rely on the strength of the internal string or cord and for some reason they have all weakened over time and now I only have 4 (of the original 20!) blinds that I can push up. Most of my windows are all covered with broken blinds. They are cheaply made. You get what you pay for.

I ordered an electric blanket as a Christmas present. I received a shipping confirmation estimating the delivery date as 12/18/15. Exactly 5 minutes after placing the order, I received an email stating there "has been a change in availability" and the product is not in stock at all. The new estimated delivery date would be 1/11/16, if at all. Mind you, my PayPal account has already been charged. Even so, I was forced to cancel the order to find a gift that I could give in time for Christmas. The absolute worst part? JC Penney did NOT take the item off of their website. It STILL says available with an estimated shipping date of 12/18/15.

Not having any past experience with blog, I entered a contest by giving a review of a purchased product. I clicked in, and imagine my surprise when I find that my name is printed on the blog entry. I gave a nickname and did not give them permission to use my name. All morning today, and most of the afternoon, I tried to get in touch with anyone at J.C. Penney's that could help me with this. No one seemed to know how to help me...or put me in touch with anyone who could. Cheryl said that she would call me, or email me with information. I received no call. I chatted online with people, and no luck. I called every number and waited at least 45 minutes on each line. I am done being patient. I want my name off of the blog. I think anyone could understand why this is important to me. I do not want my name on any blog.

I ordered a box spring and mattress set on 11-14-2014 from jcpenney.com. After waiting Until 11-23-2015, I called the customer service number 800-322-1189. Talked to Mario and was transferred to Sophia. This was the wrong department, was transferred to Claudene, wrong department then was transferred to Emiley in the corporate office in Columbus OH for online services, because my credit card was charged on 11-19-2015 but the product didn't leave the manufacture until 11-23-2014, needless to say I was upset to be billed for something that wasn't made yet. Emiley did credit my credit card for 15% off due to the inconvenience, I was grateful for her actions and was told that if anything else was wrong to call back and anyone in corporate could help me.

I went to JCPenney on December 8, 2015 to return a pair of jeans Levi's and I went up to the jewelry counter and the young woman that was there by the name of Cristal. She asked me if I had a receipt and I said "No," but that I had bought the jeans about the first of the year but the tags were on jeans. She just needed to look on my card. She went back only 30 days. She told me since I didn't have a receipt she was going to put it on a gift card and I told her "No, put it on my JCPenney card." I told her "I have never had a problem returning anything back and putting it back on my card." So I ask for the manager and she call the manager and I do not know what the manager told her.

Would not recommend J.C. Penney at Polaris Mall near Columbus, Ohio. Could not get anyone at jewelry counter to wait on me-- clerks were very rude and passed over me to wait on others. Tried to call the store to get question answered but store operator kept hanging up the phone. Store is understaffed and dirty.

I purchased a sleeper chair on Oct 22 from JCPenney online. The estimated date for delivery was Dec. 2nd, I really didn't think it would take that long. I called just after Veteran's day to query when it would be delivered as I had received an email stating that my order had shipped. It took from November 10th to November 30th to make its way to California. Once it made it to California on November 20th it took a couple of days for MDX to contact me for a delivery date. The date set was December 7th.

For the past few months, I experienced difficulty logging into my account. I called J. C. Penney on this issue several times. For some reason, they weren't able to reset my password. It got to the point that I couldn't make my payment on time. This last time, my payment didn't go through. Once I found out, I promptly paid my balance in full. However, J. C. Penney wasted no time in reporting it to the credit bureaus. This is the only account that's dinged my credit. I've always paid on time, and the only reason I experienced delays here was because I wasn't able to log in, and J. C. Penney was useless in helping me access my own account. I've now closed my account with J. C. Penney . They lost a customer for life.

I ordered a pair of boots online that I was excited about. The order went through with no problem and received my confirmation. These same boots were available at the same time on other sites but were quickly selling out. I received an email from JC Penney - the order was being processed two days later. Two days before it was supposed to arrive I received an email that the boot order was cancelled due to it no longer being available. I am very upset as I could have got them on other sites but thought Penney's would deliver. Now I have no boots and will need to pay double for them elsewhere. These were supposed to be a gift. Thanks for nothing JC Penney. :(

I placed an on-line order with JC Penney for 7 items on 11/28 and utilized PayPal to process the payment. I received notice that the order shipped on 11/30 and tracked it. JC Penney's shipping partner is UPS. The UPS website showed it was to be delivered on 12/02 so I was happy, 5 days from order to delivery. Well, you know what they say about good intentions. It's now 12/05 and UPS lost the package. There is no activity on it since they picked it up on 11/30. They were willing to do a search but needed it to be initiated by JC Penney so I called Customer Service.

In 2008 we purchased Hunter Douglas Duette cell blinds for our back wall. Four large blinds with power lift. We had problems immediately that were reasonably taken care of. Recently one of the power lifts failed. We called the Reno store and we're told they did not handle service any longer and we're told to call the Salinas, California store, and they told us to call Hunter Douglas. Hunter Douglas said the local store should handle any service problems and would call to straighten things out.

I tried to order furniture on the computer. Couldn't get the order to process. I called JCP catalog for furniture and placed an order for 2400.00. I ordered the renaissance bedroom set. Gave the order to the girl and got a confirmation number. 15 days later we called catalog to check on the order. They said it was cancelled cause it was over the card limit. Penney's didn't have the courtesy to tell us there was a problem. They said the computer kicks the order out and nothing they can do.

I placed an order for a couch and cancelled it after reading two terrible reviews. Once I discovered 400 additional reviews on the couch most of which were very positive I called J.C. Penney back and replaced the couch order. When it never showed up I was told the order had been cancelled and never reordered. I then asked the sales associate to reorder the couch.

Been a customer for 35 years. Very disappointed. Went to place order that I had in bag which I place 3 days before online. All prices were up over 5$. This was for Black Friday sale, same for cyber Monday. What a joke. You think customers are too stupid to notice (sad to say I was). Always trusted jcp. Send coupon, raise prices. Will do shopping elsewhere.

I've been a credit card holder with JC Penney for ten years. If your payment is even one day late they charge 25.00. No grace period. I tore up my card. Do not use their credit card. They're heartless. My payment was 1 day late. I now have an extra 25.00 on my balance to pay.

This is my first time I have ever filed a complaint about anything in my life. Although I have had more than my share of reasons to do so. I am just not that kind of person. I feel bad in a way, because this is not my thing. I believe in people and we all make mistakes, but I just cannot let this go this time. I am 40+, and in all these years, I have only met one honest hair stylist. That was over 20-years ago. Since then, I moved several times and was unable to continue doing business with her.

I went to J.C. Penney on 26th November 2015 @ 10:00 PM. Asked a male sales associate for some help at the first floor. He was too rude on his answer. Next day he behaved even more rude at the counter when asked a simple question about the use of a coupon.

Fabric Possibilities - Purchased and it is the worst furniture. Less than a year old had to call JCP to have Fast Furniture Service come out. Cheap foam not holding up. CHEAP TERRIBLE NEVER BUY!!! It will not hold up and low quality. Have been dealing with US Quality Furniture to come replace cushions. Terrible customer service.

As a J. C. Penny shopper for over 35 years, I hate to say that I will never again order from J.C. Penny online or in the stores. I placed an order online today, using the help of a customer service person. After the order was placed, she was to provide a discount of $10.00 to the order and provide a new conformation number. I did receive the new conformation number, but no discount was provided and she changes the quantity from 2 items to 1. When I call customer service to correct this, they could do nothing. I ask for a supervisor and she told me that she could not modify my order or cancel it and that I would have to visit my local store for this correct. I have seen in the media, that J.C. Penny has been dropping in sales over the years and I now understand. Someone needs to restructure the online customer service department before this company goes down like the Titanic.

I have lost count of the times that JCP has locked me out of my online account(s). I always write down my passwords so I know what they are however the next time I try to get back in, I'm once again told that my info is wrong and I can't log in. I have to hit FORGOT PASSWORD once again and then most of the time even their secret code won't let me in. I have been a long time customer but have been shopping with other retailers due to the relentless crap JCP puts me through. Ridiculous doesn't even touch their horrible lack of professionalism involving their online business practices.

Very disappointed with customers service, came with my friend to shop at J.C. Penney in PG mall. My friend forgot her wallet at the fitting room. Came in back in an hour and was totally gone. No one seems to help us to find it. It has all my friends important documents include her driving license, credit cards, gift cards and $200. All they tell us is that they can't help with that. I ask for the video to see they can find the person that took it and they refuse. Worst experience. Will never shop here again.

We ordered a crib when I was 5 months pregnant. We were told 3 weeks for delivery. We also ordered the matching dresser a week later, also told 3 weeks for delivery. I am now 6 1/2 months pregnant, and during that time, J.C. Penney has lost the dresser. We called the day after the delivery was to happen and THAT'S when J.C. Penney said they lost the dresser. J.C. Penney couldn't even call and give us the update. We had to cancel the order, and reorder the dresser. All the while the crib is waiting to be delivered from the warehouse so that both items can be delivered at the same time.

I am seating outside a JC Penney optical store in St. Louis, 3 o'clock on a Friday. Sign in window says be back at 4:10. Terrible way to treat customers. Will never be back. This south county store should close for good. Store1373.

I called the JC Penny furniture today and a woman picked up the phone and yelled "WE ARE ON A BREAK." How incredibly rude. Here I am going to pay $1,000 or more and you tell at me telling me you guys are on a break? I bet you guys don't be on a break to collect your paycheck. I will never buy furniture from JC Penney with employees that nasty.

For the holidays I need to purchase a lot of stuff so I applied for the credit card and was approved. I received 15 percent off only on the first day of shopping. It was 8:30 pm at night so I should have waited until the next day early so I had time to use it. On the items I did use it on I was excluded from using any other coupon with it. Their sales are very confusing and I am a stock broker. You get 25 percent off this but only 20 percent on that and if you use a different payment you lose 10 percent of the savings but this is only one certain item. I brought item after item to the register after waiting in line to hear that does not get the discount find something else. Ok 22 different items later the store was closing and I received 15 percent off one item.

Really JCP? Are things that bad to where you need to shut the lights off on your customers 5 minutes before the store closes or are you simply saying "Get out!?"

DO NOT go to Stonecrest Mall JC Penney store in Lithonia, GA for catalog pick up!!! On Sunday 11/15 at 12n when store opened the computers were not up and ready; therefore it caused a long line to form. When computer came up one of the employee, older white lady, started a new line instead of taking the next person that was already in line. My receipt show I checked out at 12:49. RIDICULOUS!!! And talking to other frustrated customers in line they tell me this is a known issue at that store. This was my 1st and last time going there.

I selected a few pairs of pants on sale, then went to purchase them the next day, but got a message that ALL were out of stock. What a waste of time. I had also asked the online forum for the length of the petite size -- I received one answer that was just too vague. So I submitted the same question with a comment that the previous answer wasn't satisfactory. And now, I've gotten a message (just the latest of several from "no reply/JC Penney" - all totally useless) that says my question can't be posted because it is inappropriate!! I've actually had good luck with many JC Penney purchases, but the lack of an email contact is causing me a lot of frustration. Is anyone listening??

J.C. Penney should be ashamed of themselves. They have ruined Thanksgiving for me and my family. We have a long-standing family tradition that has been completed compromised due to extending hours into Thanksgiving Day. Their Corporate Governance and Upper Management should take a good hard look in the mirror and figure out what is really important in the world. J.C. Penney sucks as a retailer in 2015 and they could be open 24/7 and nothing will change. They are a dinosaur. Making good hardworking folks work on a national holiday to gain market share is shameful. The company can rot in hell.

I will never again order from JCPenny online. They don't have what you need in the store, so you go online hoping to find what you're looking for. You do and put your order in then they say something in not available, after the fact. Not only that I asked for it to ship to my residence, it shipped to store. Picked it up and all was wrong size, not only did they just pick my size for me instead of verifying. They sent it to where they felt I should pick it up from...

Never received any statement thru email. They keep saying they waive my late fee, what about my credit score??? Not trying to help. Customer service is not patient at all. All she wants is to hang up the phone. The customer service survey, says it will come after the phone. It was hung up immediately!!!

We bought a king size Sealy mattress set from J.C. Penney. We used the mattress for few days and every single day we have woken up with back pain. We contacted J.C. Penney and they sent someone for inspection. That inspection was a joke. The person who came for inspection took pictures of the mattress. I was told by the J.C. Penney customer service, the inspection would involve checking mattress structurally with some device. The only device the inspector came with was a phone to take pictures. We later receive a call from J.C. Penney stating there are no damages to the mattress and hence they cannot do anything about the issue. I understand the mattress was not damaged visibly, but there is a reason why me and my wife both experience back pain sleeping on the mattress. Please beware buying anything from J.C. Penney.

First off I believe the decorator Jasmine ** has little or no experience or she just is not a good designer. She came in with her swatches and as I looked over and chose a few to work with and changed my mind and asked her opinion, all I really got from her was agreement. Not a real opinion or custom reason why I should or should not use one or the other. Luckily I knew pretty much what I wanted and made my choices with no professional input except measurements. I then placed my custom order on second visit to confirm my choices in mid-August of 2015.

JCPenny reward program is a joke. I stop by JCPenny today (10/30) try to redeem my last $10 reward after purchased a pair of shoe and CS told me that my rewards are all redeem. A lady next to the checkout counter said she is experiencing same problems as well. After discuss my concern with the manager I realize that JCPenny reward is totally a joke. First any Customer Service works at the JCPenny can use customer phone number to redeem the reward for themselves. Second any customer heard the phone number from other customer and remember it can use that customer's phone number to redeem other's reward. That's why my reward was disappeared. Now I am cancel the JCPenny credit card and only use my own card. Or I will be totally leave JCPenny for good. Their Customer Service/reward system is the worst I ever seen.... Good bye JCPenny.

I ordered a mattress online. It was a bad mattress so I called to arrange a return. Four weeks later and the company has still not picked up the mattress, despite multiple calls (5 to date) to customer service and assurances that it has been taken care of. Money has not been refunded yet either.

I went to JCP to buy a dress for my daughter and a pair of shoes for me. I had asked the register to price a shirt and it was pricey so I told the cashier to forget about it but he still charged me. I had realized the charge once I got home but it was too late so now I have to go back and dispute something that I had never bought but charged. The worst workers I have seen.

Your website is the worst!!! I went to your Oxford and Tupelo MS store today and found curtains I wanted, neither had them in stock!!! And now I'm on your website trying to order them!!! I am a gold card holder!!! Should not be this difficult to order something!!! All the steps & to get it to pull up the colors!!! Ridiculous!!!

They give you a red bag that looks like a garbage bag to drag around and you're supposed to carry the clothes your kids are going to wear... Nice... They don't make enough money to give us something decent to carry our clothes around... Thank you JC Penney.

THE HISTORY OF HOW I OBTAINED A REFUND FROM JC PENNEY: Beginning in APRIL 2015, my mattress was found to be defective, and I was entitled to a replacement at no charge. Selection of a replacement was allowed in early MAY. The requirement, pay upfront $1,469.58 (charged to my JCP credit card) and within 5 days of JCP receiving my defective mattress I would be reimbursed. The defective and replacement exchange took place the last week of MAY. Early JUNE, there is no paperwork indicating JCP received the mattress. Since the mattress is not marked received, I cannot get a refund.

I'm disgusted with the customer service of J.C. Penney. I placed 4 orders a while back. One was cancelled (without notifying me) and the other 3 were shipped. The shipping info came up as "invalid," so I contacted customer service. Someone informed me that my packages were at my local post office and would be delivered within the next day or so. After a week went by, I still didn't get my packages. Some of my money still shows as "pending" on PayPal. (For the cancelled order.) Don't order from J.C. Penney. They will lie, and steal from you.

I am filing this complaint about JC Penney. On September 24, I placed 9 orders online with JC Penny. On September 25, I received shipping confirmation and tracking numbers for 7 of those orders (I have both sets of these emails). The other 2 said that they were waiting on products to be transferred to ship them out. This never happened and the orders were later cancelled without reason and without my knowledge (to which the company was unapologetic and would not let me receive these items so I just gave up on those). On September 25, when the shipping confirmations were sent out, the money was taken from my bank account (not pending, removed. I have bank statements proving this).

I recently visited a JC Penney at Fallen Timbers in Maumee, Ohio. I was very excited because I had never been there before. It's actually a very far drive from my house. My mother has a charge card to this store, which has been used BY ME several times with my shown ID. Since the store is so far from my house, I had my mother call in advance to make sure I would be able to use the card because I am not a signer on the card. Upon arrival to the checkout line I had a cart full of items.

My last experience with JC Penney was the worst experience I have ever had with a business! I saw an item (flat iron) for sale on the JC Penney website and saw that it was in stock at my local store. I went into the store to buy it and it rang up as a different price in the store (about $50 more in-store). I showed the cashier the advertised price online, and the not-so-helpful lady told me in a matter-of-fact manner that JC Penney stores do not price match their website. I thought this was a bit odd, but said okay thank you and decided to buy it online. HUGE MISTAKE!

While waiting on hold for the 8th phone call to JC Penny in the last 3 months I was reading reviews. Seems like a common problem. No calls back, no record in computer, they say they are sending 'expedited emails' that go nowhere. I have been a loyal customer for 20 years. Wouldn't order from JCP again. This older review is basically the same thing I am going through.

OK so earlier this week I was on the Web and noticed the same deal on all my usual coupon sites for $10 off or anything $10 and more plus a code for free shipping. It also showed you that you could use it on mutable transactions. So being the coupon mom I am I ordered my son and daughter their winter clothes. Got 28 items for less than $50 dollars. Felt really good about it. Felt like I could of gotten more but they shut the code down at 10:30 that night but was very excited about the stuff I did get.

I registered online for the text alerts to receive the 20% off coupon that they offer. I never received the coupon. When I contacted customer service, they gave me another coupon code. When I tried to use it in the store the cashier said it was expired. I call customer service back again! They gave me another coupon code, and to no one's surprise, that one didn't work either! J.C. Penney never gave me my 20% off! I am done with them and I have deactivated my credit card account! Horrible, horrible customer service!!!

I ordered two items from JC Penney, and both were disappointing. But they were dirt cheap, so that in itself would not have inspired me to write in. You get what you pay for after all. My issue is the difficulty of returns. They do not include a return label. Not a free one (as has pretty much become the norm everywhere else) and not even one where they deduct postage from the refund. This makes returns very difficult. My assumption that this otherwise ridiculous policy must be an attempt to discourage returns, but in fact, as virtually every other retailer encloses a label nowadays, it is most likely to discourage future orders. Certainly it will for me. Furthermore, when I went online just now to find a way to email or chat with customer service, to see if there is some solution, I found that YOU CAN'T. Again, JC Penney, you are the only retailer I know that doesn't make this possible.

Tried for 2 hours to order 3 items. First coupon discount kept disappearing on final order page. Could not get deliver to store to work. Chat person said "Try Firefox, it is working today" (I was on my Ipad. Later it went through on PC with chrome but another email came saying jacket to suit not available). Tried to have chat cancel skirt to suit but she cancelled whole order (that's all she could do) and told me to go back and re-enter. Could not use coupon because it had been used on the previous (now cancelled by them) order. I had not shopped a J.C Penney before. Lots of shopping at Dillards, Macy's, Nordstrom, Amazon, Talbots, Ann Taylor etc. Never had problems like this - never again.

On August 25, 2015, I placed my first order online with JCP. I set the 4 items (2 khaki pleated uniform skirts and 2 khaki pairs of boys uniform shorts) to be delivered to the Meyerland Plaza store for customer pickup. Items are to be ready for pick-up within 5-7 days according to the website. On Sept. 9, I received a pre-recorded message stating that my order was ready for pickup and that I only had 10 days to pick it up. The store is located about a 30-minute drive from my house but I drove to get the items that same day.

I recently placed an order with JC Penney online and this will be my first and last time. I ordered a few nightgowns, and bras. When I received my order, everything else was fine but, the bras ran extremely small. So I shipped it back, and was told I would receive a refund once the item was received. It's been nearly a month. The shipped back item was received nearly 3 weeks ago (according to UPS tracking) - and no refund. My issue is not so much getting my back my 15 dollars (even though that would be nice), my issue is more the lack of care they show to their customers. I've spoken to countless C.S. representatives, and they either dismissed me and told me my refund was on the way, or told me to talk to the bank.

I purchased a chair from J.C. Penney in March. It was a special order, so I had to pay for it before it would be built or delivered. It was delivered to me as promised, but after using the chair for just a couple months, from March until June, the cushion started sagging to one side, and was bad enough that it started to bother my back. I called their customer service and was treated very rudely. After several calls and escalations, I finally got a service call scheduled. After waiting 4 weeks for the service call, the "technician" showed up, took pictures of the chair, and left. My complaint was that the chair cushion sagged, but he did not a sit in the chair or ask me any questions about the chair. I was told that the technician would repair the chair when he came, so when he just took pictures I thought he would go back to the store and let them know that it needed to be brought in. He told me I'd hear in 7-10 business days.

Eleven months after ordering a sofa and chair from JCP, the product was in poor condition. I thought I was stuck with it until a random convo with a JCP salesman prompted me to call about my warranty. I started the claim probably three weeks before the warranty was up. Replacement pillows were sent that did not fit properly. I contacted the store again and was told that because the issue was not resolved before the year was up, JCP would not refund my money. Their only option was to send me another set of replacement pillows like the first ones that were unsatisfactory. I was not comfortable with the product or the replacement product.

I am a retired associate and I shop at Penney often. Yesterday went there looking for shorts for my husband and they did not have his size. Went to another store in the Mall and returned to JCP to look for some things for me. Went to counter, asked sales girl if she could watch my packages - I wanted to go get a belt for my husband. She said since they were from a different store that she could not. I said "really, I just need to go get a belt." She said no that she could not. When I worked there customer service was number 1. This store has gone from good to worse in the sales people to the way they dress to the help one receives. I don't shop there that much but now I will stay away and shop elsewhere.

I would give JC Penney's zero stars if I could but had to give one star as the lowest. I tried placing an online order and it zeroed out my $100 gift cards with no explanation. I couldn't place the order so I called the order in and placed it over the phone. I was told they would charge my credit card $21.84 (and I have an email from Penney's stating this as well). When I checked my credit card statement - I had a total of 8 separate charges totaling $130.00.. and counting. I have spent over 3 hours of my time with first customer service and then customer relations being told MANY different things and false promises. Robin in consumer relations told me she would manually credit my card the full wrong amount almost 2 weeks ago and has not done so. Apparently after my 30 minute phone call with her today - she is not going to do it at all now and is totally going back on every part of our conversation we had previously.

On August 19 I purchased a Sealy® Avery Euro Pillow-Top - Mattress for my niece in IN. The reply e-mail stated she would be contacted prior to September 8 to set up a delivery date. She was never contacted. I contacted their customer service department today at approximately 9am CST. I was placed on hold for approximately 20 minutes. The representative that took my call stated she would connect me with the furniture division and once again I was placed on hold. Wait time - 10 minutes. When I was finally connected I spoke to a representative that stated the bed was waiting at MXD Delivery and their delivery service had attempted to make contact with my niece but received no answer.

I was in the JC Penney in Prince George's Plaza. I attempted to make a purchase and the cashier rang the item up and it rung up the item which was the regular price and I told the young man that the item was on sale for $19.99. Instead of him taking the money off he looks at me as if I am suppose to pay that. I double checked price as he should have, it was a labor day sale. I got back in line and received another cashier who took the money off, instead of the first cashier doing his job could have done the same. I wish I would have gotten his name at the time. It was a Hispanic cashier.

I do not even know where to start. We ordered the Charcoal Oliver sofa last spring, and it was supposed to arrive in June, but sometime in early June the order was cancelled (I called and was told it was not our fault, it was a "systems error"). No one bothered to tell us that our sofa was not coming, mind you, I had to make the call. When I did call in late June, expressing surprise that the sofa had not yet come, I was told that the order had been cancelled from their end, but that if I still wanted the sofa, they could still give it to me at the sale price. I agreed, and the sofa was supposed to come in August.

I purchased a bathing suit prior to going on my vacation to Sanibel Island, FL. When I got to the island I discovered that the security tag was still on. The nearest J.C. Penney store was over 35 miles away. The toll to get on the island was $6.00. The gas to get there and back was an added expense. I first tried several stores on the island but they could not remove the tag. The expense was one thing -- gas and tolls -- but the time I lost traveling to the store and back cannot be replaced. Seriously! Is it not the sales associate's job to remove the tags? Compensation in the form of a gift card would be a small compensation. Not to mention my husband and children's loss of vacation time as well. Not a good to way to start off a vacation that we had planned for over 2 years. I understand that this things happen but I am totally done with shopping at J.C. Penney.

JCP has changed very negatively. If you try to make an order through their website it doesn't let you. It doesn't let you save your items in the shopping bag. They used to have a chat and email contact, but they don't anymore. Horrible service! I had to place an order through them by calling. The person who took my order put a wrong billing address and NAME! She told me there was an item available, but it wasn't that item! I had ordered it before but they had told me it wasn't available... But they still have it as available in their website!

I placed an order with J.C. Penney and canceled it 20 minutes later due to some negative reviews I read on Google about the quality of the mattress. I was assured by the lady I spoke with that the charge would be reversed within 48 hours if it did show up on my credit card at all. The charge did show up and to make a very long story short, I had to call J.C. Penney a total of 13 times to cancel my order because they failed. Each time I talked to someone, they tried to ship the order, which I refused, they failed to issue the credit and I had to dispute the charge with my credit card company. I spoke with only two helpful representatives the entire time. The only one who knew how to reverse the charge was Toshia, but for some reason it still did not show up on my credit card so I took matters into my own hands.

Today I ordered 3 pair of Levi's jeans online. Mr. O'day (I think O'day is his first name) was the customer rep. I spoke with. He was very helpful and polite. I questioned whether or not I was eligible for the 10 percent off coupon I received in the mail yesterday. He explained that technically I'm not, but would grant me the discount as a one time courtesy since I called to question it. Mr. ** was so polite and professional in his dealings that I would not hesitate to order online again. I have had negative feelings concerning my dealings with JCP employees in the past, but am delighted with this recent experience. Since customer services is so vital to your company's success, please give Mr. ** a raise!!

I made a large school clothing purchase online with JC Penney's through PayPal on 07/31/2015. I then received an email stating that it was delivered on 08/05 to my local post office. I waited a couple days thinking maybe it was going to come to my house which it never did. After 8 days I called them and asked where is my package? They could not tell me anything not even what post office it was delivered to or anything. I was furious. I then asked to speak to a supervisor who then informed me I had to make the purchase all over again and could not use my PayPal credit and most of my items were on back order or out of stock.

What turned into a simple 150 dollars order was a complete disaster. It took at least over 20 phone calls and another to 8 supervisors to finally get my order after 2 weeks. Their online system has to be the worst there is. Their dumb coupon codes and their rewards are one big joke. Never again.

I bought my wife a jewelry box from JC Penney for her birthday. It was at a discount, but nothing was noted about the defect. Turns out the box will not lock because the mechanism does not line up with where the lock is supposed to attach. It was simply milled incorrectly. So she opens her present and finds we have been cheated. Now I have to drive 20 miles to return it and waste an entire afternoon because they thought it would be a good idea to just liquidate them instead of returning them to China to be replaced or whatever. And it pissed me off and disappointed her during what was supposed to be a happy occasion. Stupid, crappy management that sucks.

I had an appt in Plano, TX to get my hair cut and it was with a different salon, not at JC Penney. The salon there told me that they could not let me through @ 9:30 and I explained I needed to go to the other side of the mall to another salon and that due to my disability, it would be almost impossible to walk around to the other area to try to get in. My appt was at 9:30 am.

I filled out their online credit application and never heard anything from them. When I called customer service to see if it was approved or denied, they say I've never opened a Credit line with them, but I did open an online account and authorized them to spam the crap out of me with sales and coupons. Funny, I always save applications, bill pays, contact, etc to my desktop. It was definitely a JCPenney Card application I filled out! Thanks JCP.

I placed an order online with JC Penny. I received a confirmation email. I later received a follow up email stating that my order had been cancelled. I tried to call the number on the email and was told that the customer service center was closed and to call back during normal business hours. I called today and explained why I was calling, provided the order number, confirmed my personal information and then I asked why the order was cancelled. The representative told me that it was most likely viewed as fraudulent. I asked what would have made them think I was placing a fraudulent order. She started getting hateful with me and laughed at me. She said, "if I tell you what we look for you will be successful the next time you try to place a fraudulent order."

Biggest mistake I have done was order window treatments from J.C. Penney! The sales lady came in, took measurements and promised I will receive my window treatments within 7 weeks. I paid her half the bill which was $4000. They never updated me on the status. After 9 weeks of waiting I contacted the sales lady for status, "oh yeah they will be hung next week." When the installers came to hang them one of the Roman shades was wrong size, 3 cornices missing and two-panel draperies missing. So I contact the sales lady, "oh yeah we are on it." We ordered the cornices, I don't know what happened to them. And the fabric should be coming in next week in which I have to wait another two months. I will never trust JCP. I asked for a refund. What a waste of time.

I work at the J.C. Penney store in NH and I have been there for over 10 years. In that 10 years I have seen this store's business decline and I have seen a lot of employees let go for no reason but to SAVE MONEY. We work with skeleton crews and they expect us to get credit applications (MOST IMPORTANT TO THEM), TRY to give good customer service but cannot because there is not enough help there to do everything. We must ring out customers, straighten clothes, clean fitting rooms, dust racks, answer phones, do catalog orders (used to be a catalog dept for that, but that went too), retrieve catalog orders, help customers find things, straighten out the work area, do returns, and other numerous things. Sometimes one person has to do all this alone, and the pay is way below average. After over ten years, I still make about 9.00 p.h. for all this, my children make more than I do doing less.

Do not ever order anything from them. I shopped here for years. Recently relocated and ordered a bed. It has been a freaking nightmare. Very very disappointed in the customer service.

I bought a Rowenta travel steamer fall of 2014. It stopped working spring of 2015. I went to return without a receipt and the manager refused. I will NEVER EVER shop there again. EVER.

I purchased several pair of little girls' princess shoes and several pairs of pajamas. I had my granddaughters try on the shoes and walk around the living room. My daughter decided they would outgrow them very soon so I took them back, along with the receipt, tags and all. The sales clerk, a very old, redheaded woman was incredibly rude. She claimed that she could see dirt particles on the inside and even said she could detect an odor.

I'm going to start off by saying I live pretty far from a JCP so I do most of my shopping online when I go to buy from them. Lately (past 5 months) I've been trying to do some online clothes shopping. And every time I want to buy something or when I go add it to my bag it says "Oops we have encountered a problem", then says "please continue shopping". So I hit that, and I try saving it for later, then it says that item isn't available any longer. It says that for EVERY product. Which I know isn't the case. And then when I go to look at my account, It says my session is expired. And I have to relog in. It does this all the time. I literally can't buy ANYTHING on the website. I also have a credit card with JCP that I haven't been able to use due to this problem. Please resolve.

I bought a 3 piece bedroom set for my daughter prior to her birth in 2012. Today, was the BIG day for her and we were going to convert her crib into a "Big Girl" bed!!! I went to get the toddler rail to finish the conversion and discovered it was missing. After 45 minutes on the phone with JCP they confirmed that yes I should have received the rail, but it was too long ago to do anything. I explained that I spent over $700 and assumed that all parts were included. I had NO NEED to open all boxes back then as I only needed the crib.

I am just letting you all know don't do your back to school shopping at J.C. Penney. They don't honor their ads. I will never shop there as long as me and our family lives. I will make it my goal to let everyone I know that goes to J.C.Penney never to shop there again.

Had to wait 2 months to get furniture. Talked to someone on chat and got the runaround. Was told a lot of misinformation. Was told I would get a refund for delivery charge and that never happened. Called customer service - no help. So I guess no more shopping here.

I have been a loyal JCP card holder customer for over 20 years. My account has been in good standing, never missed a payment. Recently my credit limit was reduced. I strongly believe this so unfair, make my payment on time every month. l have also been @ platinum status for 3 years or more.

Signs were clearly posted in regards to items that were $14.99 now $7.99 and up to sale price of $17.99. However, according to the salesperson, there NEVER were items for the sale price of $7.99. We asked to speak to a Manager... which didn't do any good. The Manager said 'these are standard signs we use and not every price is there'. She had no excuse why everything on that rack was originally $30.00 and $34.00. Complete False Advertising. Will never enter another JC Penney's store. Their quality has gone down, prices have gone up and they have no idea what Customer Service is.

I purchased some clothing online and realized only after, that I had gotten the wrong size. I called customer service immediately, to see if I could cancel the order. Apparently you are unable to cancel orders, on anything, at anytime and have to wait to receive the product, only to return it to a J.C. Penney store. I think that's silly and pointless. Why not just cancel it on their end and return the money to my account. Now I have to wait a week for something I don't want, return it where I probably won't be refunded shipping and handling, just to purchase the correct size later.

Do not buy anything from JCP.com, they do not care or are incompetent, and can not deliver the product we ordered! Order process, I was quoted a price on a nursing glider chair with a 20% discount and free delivery, but I was charged full price plus delivery ($75). I finally, after several calls, got a 20% credit applied, but had to pay delivery!