JCPenney Reviews

I'm extremely angry regarding our experience with our refrigerator purchase. We purchased on 12/27 and still do not have our refrigerator. The delivery department showed up on the original ship date, came in our home and walked on our white carpet with wet, dirty boots. My husband was not home as they had called to move delivery time earlier in the day. The delivery man walked in, looked at the existing refrigerator and told me it was a tight fit. Really??? We know this, BUT the new refrigerator is the exact same size. The delivery driver sort of measured our fridge and immediately told me the new one would not fit. I questioned him, so he said he would go measure the new one. He came back in and told me it measured too large for the space. He handed me a paper and told me I needed to refuse the refrigerator as it was too large.

I tried to place my order and when I got to my basket it kept prompting me to ship free to store. It would never let me complete and kept charging me shipping. So I took the chat offer and they told me my order must be over $25. Nothing had told that before and my order was $24.99. After this the site wouldn't let me empty my basket or get out of chat. It was a total deceptive advertising scheme which cost me at least 30 minutes of my time for nothing. I'm very unhappy with JCPenney and will ship elsewhere even if it is more money. Very poor.

I have been a customer and cardholder of JCPenney for over 40 years. I always loved their clothes. I recently order a dress online in a 12. When I received it I realized I needed a 14. The return instructions says return or exchange (not true). I called them because there is a place for returns, but not exchange. I was told to send the dress back and I would have to reorder. Another $8.95 shipping and pay for the return postage. The dress was on sale for $39.99 now it is $49.99. I would told that when I reorder I would have to pay the $49.99. I asked why they could not just exchange it and was told they do not exchange anything bought online. I will send the dress back, but will not be purchasing another. I had three more dresses in my cart, but they will be deleted. I am sure that I will not be shopping at JCPenney anymore. One more credit card down.

Purchased washer from J.C. Penney but on delivery the kid glove delivery service noticed that the color was not what we expected. We did not take delivery and the delivery service gave us an exception form so that we should be able to get a refund or the correct color delivered. Contacted J.C. Penney many times including the manager Jordan at Hamilton Town Center who placed the order and put in the wrong color. Getting in contact with J.C. Penney has taken many hours over several days. However, we still have no refund for the washer and there is no "White Unit" available.

I purchased a refrigerator online August 26th. Worst mistake ever, story to follow but do not purchase an appliance from J.C. Penney, it took me three appointments to get it and four phone calls after it was returned to get a refund, horrible experience from start to finish. My refrigerator broke. It was scheduled for delivery Saturday, 9/10. We received a call that Friday, that it could not be delivered Saturday but would be there 8:00-12:00 on Sunday.

I took my children shopping on Jan. 2nd at the Parks Mall in Arlington, TX as they had Christmas money they wanted to spend. My teenage son chose a Nike jacket he wanted and proceeded to go stand in the line which only had one cashier working. After waiting on him for at least 20 minutes or more and there were still 5-6 people in front of him, I told him just to put it back, we didn't have that kind of time. It's a shame that on a holiday, they didn't have enough people working. It makes one wonder how much business they lose because people are not willing to wait in line for a long period of time and they are not appropriately staffed.

I went to the jewelry department at JCPenney's and asked the associate to show me the white gold and diamonds selection. The associate showed me a pair of earrings that were included in the large diamond sale. After she confirmed the authenticity of the gold and diamonds I bought them right away. I buy my wife white gold and diamonds twice a year and when I gave her these fake earrings she immediately made me aware of the sterling silver and glass. I felt betrayed by JCPenney's after years of shopping there I guess they have changed their honesty and loyalty.

My experience in JCPenney was ABSOLUTELY TERRIBLE. I went to JCPenney on two separate occasions... spending nearly an hour there each time accomplishing NOTHING. My first trip to JCPenney at the Southern Park Mall in Boardman, OH, I was advised that their wedding registry was "down" and was told to download the JCPenney app on my smartphone and create my registry online. Nowhere in the app did it lead/prompt you to create a registry. Therefore I visited jcpenney.com on my regular internet browser. I created my registry and added a few items online.

I have utilized the JCPenney Panty Hose, "east 5th, Sheer Caress" Subtle Shapers, Super Shaper, Girdle Top Panty, Everyday Sheer Leg, Sheer Reinforced Toe, for more years than I care to count. I have abdominal scars from multiple surgical procedures that are bothered by center-seamed hosiery. For this reason as well as others, I simply loved this pantyhose style and recommended them to many of my friends with similar issues. My last order was in March of 2016 as I take very good care of my hosiery. Now, I find that you no longer carry this style and I am most distraught by my inability to order these. Why would you cease to carry this style and will you be resuming the manufacture of this item anytime soon?? I ask because I will need to seek this style elsewhere if I cannot procure them from JCPenney. Thank you for allowing me to provide you with my opinion!!!

Today I called inquiring about the rewards points I thought I should have that weren't showing up. Usually you earn 1 reward point for every dollar spent that ends up being a $10 reward for every $100 spent. Come to find out JCPenney changed the qualifying amount to earn the $10 reward towards future purchases to $200! Wow that's a big bump! $200! Especially for people who justify the rewards in order to shop at JCPenney.

We have been shopping for a KitchenAid professional 600 stand mixer on a number of different sites. The KitchenAid site, the makers told the product, has the product at full price at $599.99. When I came across the JCPenney site, the same product was at "41% off original price", with a sales price (after discount) of $499.99, stating an "original price" of $860.00. Are they falsifying the original price to make consumers think they are getting a deal? Screenshots are attached. This is pretty disappointing.

Visited store in Altamonte Springs, FL. Second trip to buy king-size bedding. Checkout for this item is in the custom drapery section. During both visits I encountered two of the most unprofessional sales clerks, ever. Finally purchased my items tonight after waiting in line for clerk to finish with customer in front of me. The clerk's name is Anita. She never looked up after the customer left, she proceeded to do her paperwork. I asked if she could check me out, she stated that I was in the custom drapery area and that was her priority!

My sister ordered 3 clothing items online and had them shipped to me for a Christmas present. I never opened any of them because I knew by the sizes that they would not fit. Took them back to the nearest store, stood in line forever and told the guy, "These were gifts. I'd like to exchange them for something else." He said okay, then ripped the neatly folded and pressed items out of their original bags, rolled them up and tossed them into a return pile. Then he fiddled with the register, printed a receipt and handed it to me. I asked him what it was for and where is the money and he said, "It was refunded back to your original form of payment." I told him AGAIN that it was a gift and I wanted to exchange it. He said that wasn't possible with online orders. Either keep it or it gets refunded. So now I no longer have a present from my sister. I don't know why she even shopped at J.C. Penney. I've only done it once in about 25 years and will never, ever do it again.

Purchased online. Spent almost $1000 for a Samsung gas dryer plus matching pedestal. Also ordered installation and the dryer installation components. When the installer demo'd the newly installed dryer for my wife, she noted that smoke was emitting from the dryer. "That's normal", he replied. Fortunately, my wife noted that there was smoke coming from the dryer on the delivery ticket. Of the course, the dryer does not heat up and dry clothing. After 25 minutes on hold, I was told that this was Samsung's problem, not J.C. Penney's. Still waiting for Samsung to contact us. Have repeatedly contacted J.C. Penney (been on hold for 28 minutes as I write this), to no avail. Feel like this has all been a scam. Recommend DO NOT buy appliances from J.C. Penney and DO NOT buy Samsung gas dryer.

Ordered online for the first and last time at J.C. Penney. First order didn't go through for some reason. Had to place my order again. Checking to see if the order went through the second time my online account stated that there were no orders even though it did. They shipped one item but have no clue as to when the other one will ship. Has to be the worst online shopping experience I have ever had.

Don't go to this store located in Coral Square Mall, Coral Springs, FL. The store needs to be closed down. They don't have help, their registers went down, the bathrooms are filthy, and they won't let you use a coupon and they demand it back. The escalators were down for 2 days. The help talks back to you and steals your coupons. They were reported to the corporate office for terminations.

I purchased an Air Rowing Machine (Stamina 1399 (Model #35-1399)). The purchase price was $379.00 from J.C. Penny online. I have paid $250.00 since September of 2016. In December 2016, my balance is $241.53. I closed my J.C. Penny Credit Card as the Credit Dept. would not give me the Purchase Price, Order # claiming that their credit acct. history doesn't go back to Sept. and before (2016). I opened a new account using my personal credit card to open a new account. I am able to view my account now.

Order was placed for Christmas gifts through JC Penney's online. A pair of men's jeans and a sweater both of which were in stock at the time of the order. The order was placed on Dec. 18th with an arrival date of 12/23/2016. The order is still not here and this is Dec. 26th. A p/c was placed to JCP and spoke with an obnoxious customer service Rep. named Sandy. After waiting on hold for 7 minutes to have the issue addressed, Sandy kept interrupting me so she could have her needs addressed. Needless to say, there was nothing resolved through this wasted contact. Another p/c was made and the order was canceled with a manager. DO NOT SHOP AT JC Penney's if you want customer service, it does not exist. I went online and placed an order with a more reputable company. Hopefully the order gets here.

I love J.C. Penney and the store in Antioch is one of my favorites. We have purchased appliances from there this year and not only was the price beyond great the customer service we received was excellent. We live in a town where J.C. Penney does not deliver on one purchase a freezer. The store manager and her husband personally delivered our freezer. I mean who does that these days!! From that experience we went back to that same store and purchased some my appliances. They are a wonderful store and customer service!! They go above and beyond.

I ordered a king size mattress. One with steel coils- 385 to be exact. Ultra firm they said in the information online. When it came UPS I was very suspicious. It was a box 16" wide and 8 ft long. It was NOT A steel coil mattress. Now I am faced with trying to get them to take it back and not charge me a restocking fee of $75 and up. This is the third time I have had terrible results with these people. Never EVER again will I order from them. When I called I got transferred all over and put on hold, finally when they sent me to the furniture department and I told them what was the problem, I got put on hold and then disconnected. 000 customer service. No wonder they are failing at their business.

I applied JCPenney Card as the store rep suggested saying that for 24 hours whatever you purchase you will be given 35%(20+15) discount. But when I actually placed an order I got only 20%. I tried to called the Customer Rep, the information is not true.

We ordered Refrigerator, washer, and dryer (All samsung Brand) during thanks giving. When we were ordering it will be delivered by 4 December. Later on somebody called and told that there was a recall on the washer so samsung cannot deliver it on 22 Dec. We requested them to at least deliver the refrigerator but they cannot do it as everything is placed in one order. To get the fridge I should cancel the existing order and place a new order separately for washer, dryer and refrigerator. If I do I new order they said the delivery data will be on Dec 28th which is too far.

I ordered a dryer on December 12 with a delivery date of the 21st. I spent 3.5 hours on hold with customer service to verify orders and delivery only to talk with agents who were terribly rude but quite incompetent. When the delivery men brought my dryer, they refused to stack it because they came without the stacking kit that was ordered with it. So we temporarily denied the dryer due to an incomplete order. I have been on the phone for a total of another 3 hours today trying to get things straightened out, and as it turns out, apparently the store I ordered at ordered me the stacking *service* but not the actual kit.

I ordered 2 comforter sets for my granddaughters with the understanding and written confirmation they would arrive before Christmas (Dec 21-23). I called twice to check on the order and both times had to wait for over 30 minutes. I finally got to speak with someone on the 2nd call and was told my order would arrive after Christmas (Dec 28 and 29). The representative told me to go buy something else and return the others for a refund. She couldn't care less. I asked to speak to a manager to file a complaint and was disconnected.

We purchase a complete set of LG kitchen appliances (microwave, dishwasher, stove, and refrigerator) from Penney's the first week of November 2016. We were told it could not be delivered until December 22 (over six weeks from the purchase date). We agreed to wait even though our current dishwasher was broken. We never heard from Penney's again and then called on December 21 to ask about the delivery. They told us they had rescheduled it for December 28 thus ruining our holiday travel plans. If we had not called we would have never even heard about the reschedule.

I went to my local JCPenney's store on Black Friday and purchased a washer/dryer combo, confirmed the delivery date and thought I was good to go. I checked my card account the same day and saw the pending transaction amount. No problems there. But then a few days later, the card company calls and says I have fraudulent activity on my account. My original transaction at JCPenney had disappeared and there were all of a sudden multiple transactions from JCPenney on my account. I came to find out that JCPenney had split my order up into multiple transactions for each item in the purchase (washer, dryer, hoses, vents, hookups, etc.). I've never heard of anyone doing that before (and my credit card company had never heard of it either)!

I ordered a total of 6 new appliances at the store during Black Friday month for a home we had just purchased. That transaction went well, but when the delivery date arrived, the appliances didn't, nor did I receive a call. I called the 1-800 number and was placed on hold for over an hour before a rep answered, then she put me on hold for another 20 minutes and then I was disconnected. She did call back about a half hour later, telling me that the appliances never left the warehouse and that the dryer was scheduled to be delivered on a different date than the rest of the order, which would be rescheduled two weeks later. I told her that I wanted all the appliances delivered on the same date and sooner, as we live 100 miles away and cannot move into the house until we have appliances.

Ordered a Samsung WA48H7400 washer online because JCPenney had the best price - about $100 less than the competitors. Called first time to try changing the delivery time - waited 42 minutes and eventually the call was cut off. Called 2nd time - got someone after 30 minutes but he was useless and suggested I call in the morning. Called 3rd time the next morning - got someone after 48 minutes and she said they need minimum 4 business days for delivery and now we are only 3 days.

I shop on behalf of my mother so ordered something for my brother advertised as buy one get one free. I ordered one pair, paid way too much postage for the item, but did it. (I ship on a regular basis so know what postage should be for a less than 1 lb package). I received only 1, not the free one. Called customer service. Got a man who sounded totally disinterested and not at all courteous, this was after I waited on hold for 35 minutes! I told him I didn't get the free pair. He said I needed to order 2 and second would be free. Long exchange, but ultimately I asked him just to send me the 2nd pair. He said "Ma'am I can't send you something for free", to which I replied, "it was supposed to be free anyway!" He said, "Yeah, I'm getting a lot of calls like this today with the same complaint..." but offered no adjustment or any apparent concern for my complaint.

I decide to buy some last minute Christmas gifts at JCPenney. A family of 5 were in line in front of me and one other customer, with one clerk open. Each of the 5 members of the family before me wanted to be rung up separately. Another clerk opened a register and asked the gal in front of us to step over to her line. As she got to the point of taking payment, and seeing the original clerk still had 3 more of the family members to ring up, we proceeded to the new clerk's line.

I ordered a watch from them online. It was a black Friday deal. It shipped the 26th and was supposed to arrive by Dec.12. So on the 13th I went into the store to check because I never received an email. They said to wait. So a few more days went by and nothing so I spoke with customer service and they said it probably got lost and to go to the store to get my money. But I will only get what I paid for not the total cost of the watch so I would have to pay even more to buy another one because the sale is over. This is ridiculous. I can't possibly buy another watch and they can't track to see where my watch was last. Apparently a lot of stuff people have ordered has gone missing according to their Twitter page.

I placed an online order on 12/4/16. Logged on and saw that the item had "shipped" on 12/5/16 using UPS. BUT no tracking number. I called and was told to wait 24 hours to see if the tracking number came up. I called two days later (still no tracking number), was told to wait until 12/14/16 and if I didn't receive it to call. I called tonight and was told it was a 41 minute wait. After an hour the phone hung up. Called back. Was told there's still no tracking number. She asked if I wanted it re-ordered. I said, "OK". She said it was out of stock. I said, "Cancel the order." She said, "We can't cancel the order. It already shipped." I said, "Then where is it." She said, "I don't know. There's no tracking number." She said "Delivery takes 4-7 business days." I said, "It's been 8 business days." No response.

In November 2016, I ordered a Samsung Washing Machine with JCPenney. We run into a unpleasant experience with a rude JCPenney delivery person. He was upset in a argument with my husband of how the connected hose supposed to work... And he cancelled the order and took off with the machine which still in his truck at the time. We contacted JCPenney Customer Services 3 different times right after that... I wanted to cancelled and money be refunded... No one take any immediate action or know what to do, how the process works.

I ordered a robe for Christmas for someone and while placing the order I told Daniel, if that's his real name, that I have been trying to place this order for 2 weeks and I would like it to arrive before Christmas, so what happens is that the gift that I paid for is scheduled to arrive at a store where I'm located for pickup instead of being delivered to the state in question. I called to cancel order, put on hold, hung up on, and never get anyone to talk to about this. I will be reporting to credit bureaus because this is so wrong. They need to close this store.

I ordered a washer from J. C. Penney on November 25th. Shows up dented. A replacement was ordered, however never showed up. I have been on hold for 1 hour, 11 minutes with the J. C. Penney hotline trying to get the status of my new 1K washer. I'd love to bill them for my time. NEVER AGAIN will I buy anything at J. C. Penney.

NEVER, NEVER, NEVER order an appliance from JC Penney. I ordered three Samsung stainless appliances worth $2,300 on Black Friday, and two of them don't work. In addition, they charged my credit card twice. I was on hold for 30 minutes before a Customer Service rep came on. She put me on hold for 28 more minutes trying to reach the Major Appliance department. I was disconnected after 58 minutes, and had to start all over. I have been on hold for 24 minutes again, and still haven't talked to anyone trying to get one of the charges taken off my account or getting appliances replaced. There is a reason this company was going out of business. HORRIBLE.

Ordered an item and decided immediately that I'd made an error, I should have ordered another size. Called customer service immediately, waited 25 minutes, was told "we can't cancel your order, you've missed the ***4 minute*** grace period (!!). But order the size you want and return the first item when it arrives for a full refund. We'll cover the return costs, just call." Called when I received the item, was told rudely that I "should have double checked my order" and that all returns are at my cost. Was told that I could return it to a store for free (30 miles from where I live), or pay the shipping costs. They didn't care that I was given false information. Didn't care that the 4-minute grace period means nothing when you wait 25 minutes for a customer service rep. Gratuitously rude. Terrible experience. Not buying from them again.

I ordered a coffee maker for my husband for Christmas. A few days after placing the order my husband comes walking into the house with the coffee maker as it was placed in-front on the door by the shipping service. The item was shipped without a protective box and shipping label stuck right on the coffee maker box. I called to complain about this and it was stated "Well how do we know it was a gift" and was told it is ok for me not to shop with JCP and hung up on. Of course I call back and not able to speak with the same person was told to bring it to the store and they will swap it out. If I was able to go to the store I would have done that in the first place. Also was given a $5 credit by making the second call. Still very dissatisfied.

I arrived at Penney's in Ann Arbor, Michigan this morning, two weeks before Christmas returning a space heater that was absolutely useless, to find the online return was in the Home Department on the second floor. I am carrying this big box across a cold and windy parking lot, across the store, up the escalator to the Home Department. There are two sales counters there but one sales person, working home and customer service for online orders. This is a good way to shut J.C. Penney down for good. I have always been a supporter of this company and actually have worked for J.C. Penney in the past. This type service is unacceptable and will keep me from doing business with them.

I have been a loyal JCP customer for years. I have a credit card through the company and I honestly did most of my Christmas shopping at the mall in JCP this year. On Black Friday, I happily ordered 10 items ($200 order) that were on sale. Within a week, I received two of those items. Then I received nothing else. I waited for an entire week before trying to call customer service and sat on hold for 20+ minutes before giving up. I scrolled through my email and found my order confirmation. I looked into the shipping information, but it was very difficult to understand. It said a lot about the order being transferred multiple times to different companies (UPS to USPS to JCP). Finally, I tried customer service again. 20+ minutes on hold before I gave up.

First of all, I am a long time customer of JCP. What got me piss was I order Nike sneaker 7 1/2 W and they send me a size 6 1/2M. Call customer care twice on different days and waited both over 30min and no answer. Call the local store and they will not honor the sell price. Their mistake not mine. What the **? They over sold their items with lousy inventory update just to mark up their $ score. Marvin, Mr. CEO, if you are reading any of this you better get on board and hire an internal customer care and not the 3rd party.

I have bought and washer and dryer from JCpenney and had problems with it with Samsung washer flooding my basement causing about 25k in damage. I called in for 3 months now trying to get new units and every time I call they tell me that someone will call me back and they never call me back - good luck with them.

I just received a Shark steam mop I ordered. It looked like the box had been opened and was in very rough shape. This was to be a Christmas gift and it looks like I went to a yard sale and bought a used one. I was very disappointed.

Don't even try shopping during holiday because, they are understaffed. They don't answer phones, their online system does not get updated and you end up calling the store every day waiting to talk to someone for another 30 minutes to find out where the hell the package you ordered is. Can't believe with the new leadership this place is still as bad as it used to. I don't think anyone cares for customer service anymore, otherwise with such a bad rate someone would do something.

I order online because the closest JCPenney is 60 miles away. I had found 2 pairs of boots that I liked. One was out of stock, so I ordered my second choice the. After ordering my second choice, within 2 hrs the other became available (go figure, right?). So I ordered my first choice, and since it had been less than two hrs since I placed the order for my second choice, I thought I would cancel it, but couldn't find anywhere on the site to do so. So I called them. The guy said there was no way to cancel it because it was being process. He said once I receive it I could return it for credit or replace it with another. I told him I had already ordered another pair I liked better. He then paused and said "I'm sorry we can't cancel it." I would have to ship it back by more shipping cost or to take it to a store. I had this same issue when ordering jeans. I will not be screwed over for a third time. I will never order or buy from JCPenney ever again.

made online with a different address which I responsible until they investigate which last 60 days. In the meantime they do not replace the card. When I ask why I had not received a bill they said that it had been sent to a different address; so unlike responsible credit card institutions they let holding the bag for 60 days. When I first called they could authenticate my account because there a different zip code and addresses did not match. Now knowing this they are still holding me responsible for a purchase I did not made. Other card replace the credit card right away. They could see very well that I had nothing to do with the purchase. Highly disappointed customer.

My order was processed quickly and received within one week - satisfied, not today. My order for a white down blanket for Black Friday was $79.99 a wonder of a price... What I received was a cheap 'patch-work throw' - UNBELIEVABLE. The packaging showed down blanket, but what was shipped was incorrect. So, I knew customer service would take care of this problem, right? WRONG! 1-800-322-1189 Spoke with an unknown individual who would only state she was JCPenney customer service agent. She would 'not assist' with placing the correct order, nor with the grievance. She told me I had to ship the order back and if the down-blanket was in stock it would be shipped at the amount it was priced today... Not happy.

I placed a order. Realized it was wrong. Called jcp.com. Waited 18 minutes just to get disconnected... Called back. Waited another 40 minutes, just to be told that they can't cancel it because it is being processed. Well, if I didn't have to wait that long, or if I had the option to cancel it myself I wouldn't be having this problem. Now I have to wait til it arrives at the store... accept it and then return it... It's pretty ridiculous. If has no way of doing a online chat to Fix the problem. I for one and others as I saw will not be placing anymore orders online. Guess they have so many buying, it doesn't really matter to them. Very disappointing.

I was shipped the wrong item for an order I placed online. The reason I placed an order online in the first place was to avoid having to go to the mall. I called customer service and after 10 minutes of being on hold was told I either need to pay for shipping or return it at the store. I tried to question the rep about having to incur the cost of shipping or the cost of my time even when it was completely the company's fault. She hung up on me. I tried to call back but after 10 minutes of being on hold was disconnected. Horrible customer service. The company certainly doesn't make it easy to contact JC Penney reps. Won't be shopping at JC Penney again.

Placed order online. Something not right w/ the website. It kept showing the wrong store location for p/u. I changed the store location, placed the order, and the confirmation email came up (again) w/ the wrong store location. I immediately called Penney (no) customer care line. Waited 15 minutes for a guy who sounded like I woke him up to answer. He was unable to assist in changing the location p/u... nor could he cancel the order. Could do absolutely NOTHING to assist. (If they think I'm going to drive 30 miles to p/u a couple of pillows I've got news for them). I've had more customer care at McDonald's. I will NEVER, EVER, shop this pathetic, disgusting store, online or in person, ever again. They've lost a lifelong customer forever, because they're too lazy to assist. I would give zero stars, but it won't let me.

I bought 2 griddles, along with a multitude of other items on Black Friday. The advertised price was $7.99 each. I bought one for my sister-in-law, which she took home to Texas. While reviewing all my receipts, I realized the store charged $20 each, I immediately called the store to alert them and get my $24 back. They said it was a 'rebate' offer - although it must have been microscopic on the sign... and I had to have both original UPC symbols from the boxes.

Terrible experience! Waste of my Time! Placed an order on CyberMonday totally approx $300. Received a order confirmation and went to work for the rest of the day. Followed up with emails later and Jc Penney's sent an email stating they canceled my order. Please call them. I did on Tuesday morning and waited on hold for 28 min. They stated they work with a third party company and randomly will cancel higher priced orders until they confirm with client verbally. I confirmed all my information and order to find out that most of what I ordered is not available anymore. Really! Asked to talk to manager and nobody was available. What's the point of CyberMonday if you don't accept online orders. This is absolutely ridiculous! Will never bother shopping or looking at their website again!

I wear 40W/30L pants. I bought 11 pair of JC Penney pants, received by mail yesterday. 10 pair for shipment, bought 1 pair in the store, all were similarly mis-sized. The waist size on all of the pairs was maybe 35", varying by an inch or more depending on which pair of the 11 I was trying on. The rise (crotch to waist) varied so much that on a couple pair, I felt like I was wearing hip huggers. In short, NONE of the pants fit.

My intent is not to offend anyone at all, so I will say what I have to say with due respect. JCPenney, why are you playing Spanish music? We are in the United States of America and the primary language is English. You are part of the problem as to why people do not associate nor adapt. If we were in China, we would be learning Chinese and listening to Chinese music. Complete turn off, I will never shop there again as I felt I was shopping at Cardenas Supermarket. Wow!!!

I am a 24 year cardholder/customer of JCP w/ zero prior account issues. During a 1-2 mos period of family crisis, I missed a payment for a total balance $11.20 on my card (because I had forgot I purchased this $11.20 girls bra prior to school & thought the balance was $). Synchrony Bank didn't have enough decency to phone me even once to resolve the matter, prior to reporting me, & decreasing my longtime $5600 credit to a mere $100. When I called JCP corporate to discuss, they refused to even listen to my complaint, just referred me to Synchrony. No respect, no service, no value to me as a fine customer after all these years (over $11.20). Typical cold corporate attitude. Those words "JCP cares...": meaningless, worthless lie.

I would like to start with that the sales team has been great to deal with. Now for the issue. I have had the delivery company to my home 5 times to pick up an appliance I need to return. I will not bore you with all the details as to why, but it boils down to lies and really bad excuses from the delivery crews as to why they haven't picked up item. I have spoke with the delivery company directly bi-passing JCPenney, and have gotten nowhere with their customer service. Because of who JCPenney uses to deliver their product, I would never recommend buying anything from JCPenney.

A month ago, I bought a lovely quilted bedspread from JCPenney. I put it on the bed And decided I wanted 2 shams and a throw pillow from the set. And that's how this started! So the first time my order arrived at my house I got one king sham and one standard sham. I paid for shipping because it was difficult for me to drive to the mall. I called customer support and they said they could open a case and have somebody call me but I really had to take this back to the store. OK that was not helpful. I had to drive to the store. There, a helpful girl tried to get me the right sham off the shelf, but brought the wrong color. This set comes in pink and green and I'm going for the green. So the pink was returned. The store then ordered another green standard sham for me online.

I am so disappointed. On their page they have a picture of a hutch for sale and that picture includes a changing table... However the changing table was not included. When the hutch came I was very disappointed to discover this. I looked to see if I could buy the changing table and what do you know, they don't sell it anymore, even though they keep a picture of it up. So when I asked to return it I was told I had to pay $75 dollars on top of the $75 delivery fee... So in order to get it returned I had to take a $150 loss. The hutch was $160. I am so mad and upset about this, I don't know if I will ever shop at JCP again. Also, the lady I talked to at JCP online was so rude.

I ordered a cotton nightgown online from J.C. Penney (JCP from here on in). Shipping was free if I picked it up in the store. I was called by a crazy dunning harsh sounding automated call that told me my order was in and if I didn't pick it up in a certain amount of time, it would be sent back. Okay, not the best way to contact your customers with the nasty voice, but still okay. I go to the store and they brought out a bag and asked me to check it. It was a pair of jeans. The clerk, who was struggling with a new computer system was having a horrible time trying to back this out and re-order the nightgown. Thank goodness an older, much more experienced employee was there and she credited the charge back to my card, re-ordered it, told me she would send it to my home for free AND took $10 off the price of the nightgown. I received it within less than a week.

Ordered dining set by paying $75 for shipping. Shipping came 4 hrs late and the guy was drunk and could hardly lift the item. He just wanted me to sign the paper but upon requesting multiple times, he finally unpacked the items. I was expecting to get 0% Apr but JCP CSR never told me that I needed to make more than $500 transaction. My total was $485 and I just missed the 0% financing. Neither JCP nor Synchrony bank helped me. Very much unsatisfied.

Buyer beware! I bought over $8,000 dollars' worth of blinds and the cord piece breaks in half. When it breaks in half you cannot raise the shades. I was told initially to tape it. This was very disappointing after 2 months of having it installed. 15 years ago I bought blinds from them without a problem. Now everything they seem to make for the windows are with cheap material.

Placed an online order, called within 45 minutes to cancel the order, was told I can't. I noticed a skillet I purchased will not be shipped until March 8-10. This is November 9th., it was going to be a Christmas gift. Why can't I cancel??? Customer Service was no help. Going to cancel the order thru my credit card company and will not order again.

I have attempted to pull up www.jcp.com on my desktop, laptop and iPhone internet to do some Christmas shopping. I repeatedly get an error msg denying access with a reference number. Friends and co-workers have also attempted on different computers and devices with the same result. I contacted JCP cust serv and spoke with Rita from Columbus, OH. She told me that I would have to have my internet provider remove the block from my phone. I mentioned the other computers and devices involved, she did not have an answer. I explained that I wanted to do some shopping and make a credit card payment but would not be able to. She just chuckled and did not seem to care that nothing was resolved. Such frustration and disappointment from a company that prides themselves on longevity and great cust serv. Walmart, Belk and Target here I am. I'm going shopping!!!

I am a very frequent customer of JCP and I usually have no complaints. Today when I was shopping at your store in the Maine Mall in Portland Me, I had several items that I wanted to price check on your customer in-store scanner. I asked the gentleman in the shoe dept where it was located and he told me that they are broken and they weren't going to be fixed because kids keep playing with them. He said that a cashier could help me but that I would have to go to another department because the cashier in the shoe dept called out sick and there was nobody to replace her. HUH??

Sale paper for Nov.3-6-- IT'S YOUR DAY SALE. I am a plus size woman. In the past, I have purchased a variety of clothes from your company and was very satisfied. In the aforementioned sale paper, there are 2 pictures of plus size fashions on sale. In my opinion, they are far from flattering. I think there are a lot more styles that could have been used to sell your merchandise. I will, in the future, be considering where I will be purchasing my plus size clothes, maybe elsewhere.

Bought a ring with a service plan, returned to get correct size. Took his ring to get the same size, lady helping me sized it. Didn't know if she added service plan. Again wrong size. She had measured his ring wrong!! No service plan added! Our 20th anniversary Sept. 28. Received correct ring on Oct. 25th!!! Extremely unhappy, very disappointed. Need employees that know what's going on.

On November 1, 2016 my husband and I went to JCPenney appliance department store #2804 to purchase washer/dryer set. All was well until we were informed that we could not use a debit card for the purchase, it had to be credit card. That was the explanation given to us after the card decline. It was then that appliance supervisor, Philip, suggested we put the money on a JCPenney gift card and use it as a credit card to complete the transaction.

My recent experience with JCPenney was a very unsatisfied one. The items I questioned were not put into the system to ring correctly. When I questioned this the employee called and asked the lead to check. He stated that he was in the department looking and then came back saying that the ones I had were excluded from the price. I paid and checked myself, and this was incorrect information so I proceeded to ask for this employee so I could discuss the matter and was treated very disrespectful and basically told too bad so I returned the merchandise and will not be ever going to this store again.

I went to JCPenney today to get my hair trimmed and colored. I'm in the process of growing my gray hair out (go all natural). The hairdressers told me that she could bleach my hair and then put. toner in so that all my hair will be gray. After 2 attempts and three haircuts my hair was half gray and half orange. The hairdressers had no choice to cut my hair very short. My hair was shoulder length and now it's cut above my ears, about an inch long overall. This failed processes took 5 hours. JCPenney Salon should NOT be in business.

When trying to place an order in JCP.com order-line, the reps are quite unprofessional, not capable of being helpful, and sometimes even downright rude and hostile. I have been a JCP customer for 4 decades. Years ago all my orders would go thru smoothly and the reps were great; however that doesn't seem to be the case anymore. I'm hoping that with better customer service training that situation will improve.

I recently ordered some stuff online from JCPenney and I accidentally entered the wrong shipping address so I called customer care to see if they could help me out. I spoke to a few people and they all told me it was too late to cancel my order and I couldn't change the shipping address. I know this wasn't JCPenney's fault but they have NOT been helpful at all in helping me solve this problem. A lot of them hung up on me and was very rude. Then I was told to contact UPS but they couldn't do anything because all I had was an order number with no tracking number.

I ordered a washer and dryer during their labor day sale. The appliances arrived and as soon as the installers took the washer out of the truck we realized it was damaged so they put it right back on the truck. This was Sept 16th. Immediately after they left I went through 45 minutes of hold time on the phone to finally report the damage and ask when they would be sending a replacement. I was told it would be Sept 24th.

I returned a pair of girls boots today 10/2016 @ prices corner store. Randy was the manager. After my granddaughter wore the boots I purchased they literally fell apart. When I returned them they took them with no problem. They didn't have her size to replace them but I didn't want them anyway if they would fall apart again. She has boots I purchased for her from JCP last year so I know it was these boots.

Placed an order in the store with a customer service rep. Paid in person at the register and was provided a confirmation of purchase. I waited over a week for my order and decided to call the store to check the status of my order. The store had no record of my order anywhere, after waiting for some kind of information they gave me a 1-800 # to call for more information.

I applaud those stores that have decided not to open on Thanksgiving so their employees can spend Thanksgiving with their families. I have NEVER shopped on Thanksgiving and never will shop on that important family holiday. JC Penney and Macy's need to get on board and not open on Thanksgiving. I guarantee I won't be there if you are open and neither will any of my family members.

Recently I ordered a new mattress over the internet through JCPenney on my JCPenney card. When it arrived set it up on my bed. First night I slept on it it was very hard, wouldn't really know give. But I figured it was a new mattress, I give it a few nights to see if it broken. Here we are four nights later still just as hard as the first night.

I ordered an item and the item delivered was not the one ordered although the invoice reflected the correct information. The order received was incorrect as to size, color, and style. I know mistakes are sometimes made with high volume transactions but this is not an isolated incident. It has happened to me on more than one occasions -- usually when I make use of discounts and coupons. I usually return the item and am given credit for my purchase but not my shipping cost. (I am happy to say the customer service rep I just spoke to has agreed to refund my shipping cost and send me a return label for my most recent incorrect order received.)

At the store I ordered five blinds and then realized when I got home that I actually needed six. I ordered one more and was told I could not receive free delivery unless it was delivered to the store. I had it sent to the store and the associate assured me it would be 3 to 5 business days. After eight business days and no contact I went to the store and the blind had not arrived due to a flat tire on the delivery truck. The associate assured me that it would be delivered the next day - mind you this is a 40 minute drive each way to the store. My husband went the next day and it took them 30 minutes to find the order and they told him that they don't have delivery on Wednesdays. WOW this has taken a lot of time!

One by one, JC Penney has closed all their small, local stores. If I am going to go to a big mall, I am definitely not going to stop at JC Penney. I only went there because it was the only high end clothing available in a small town. Plus they used to have great coupons. Also beware: Although the clothing is better than Walmart, the jewelry is not. JC Penney jewelry is sub par and should not be considered fine jewelry. Over the years most of mine lost stones, broke, or is just not comparable to higher end jewelry. I don't shop here anymore. They closed most stores in WI except big malls. :((

I booked my outdoor session online with the knowledge that there was a $24.99 nonrefundable fee for Saturday 10/08. However if you are going to charge a customer you must ensure the photographer shows up. The experience left a very sour taste in my mouth. I received a phone call on Thursday 10/06 from Alexis the person that was going to do our session. She sounded in a hurry and asked me if she could reschedule my appointment until Sunday. This was a little inconvenience because I had to push some things around to make it happened. Regardless I agreed to change the appointment for Sunday at 12:30 p.m.

I ordered some dressers for my daughter's room. It would not work online (first clue) so I called and placed it over the phone. It came to more money than I thought so I waited to get an email receipt so I could break it down. Email never came. I called multiple times about the email the next day and still to this day never got an email (second clue). I ordered an Ashley dresser with a mirror and a baby hutch with a connecting chest underneath. The furniture arrived in a few weeks in boxes. When I got home and opened them it was the wrong dresser and the hutch was in pieces. The Ashley dresser and mirror did. It come. Called AGAIN. Told them they ordered me a chest that can't hold a hutch on top, hutch wasn't assembled and that I was missing two other items. I told them I'd keep the chest because I liked it but they need to return the hutch when the rest of my furniture arrives. The chest was double the price of the one I originally ordered.

On Sept. 30, 2016, I ordered a few items on JC Penney.com to be shipped to the store. The items stated online that they were In Stock and my order will be available in 4-7 business days. I have called numerous times to check on the order that still hasn't arrived, so today I was headed that way & decided to stop in and maybe the item would be there. After talking with one of the sales associates, I told her to cancel the order because they could not tell me when my items would be available. I told her I didn't want to wait any longer & would like my order refunded since it was paid online thru PayPal.

They advertise that 30% or better discount on appliances and delivery included, but in reality when you get to the store they tell you on an order under $300 has a del. charge, which came out to $318, plus tax. "Ok I want to pick it up!" "No we don't do that; we only deliver appliances." Just to make sure my Wife went over and ask for them to get her the microwave and she would take it home with her. SAME STORY. "WE DON'T HAVE THEM, AND YOU HAVE TO PAY FOR SHIPPING! THAT'S WHAT CORPORATE SAYS!"

I have been a J.C. Penney customer for many years but must strongly recommend that you do not buy large appliances from them. Purchasing a kitchen suite of appliances several weeks ahead of time and scheduling delivery for September 30, I was confident of the service and delivery. On September 29th I did not receive a call of my delivery window but thought it might have been just an oversight. I had arranged to take off work to be home for delivery but no one ever showed on September 30 to deliver my appliances.

I ordered pants for my husband who is a large size person and hard to fit. He has health challenges, and it is difficult to take him shopping. I ordered them over two weeks ago to be shipped to store. I didn't expect it to take so long, and nobody could tell me where my order was, when it will actually arrive at the store (it was supposed to arrive already). Two days ago, the national customer service says only the store can issue a refund. The store says that they cannot issue a refund until my item arrives at the store. They charged my PayPal account 10 days ago... claiming that my item had been shipped. It must have been dispatched tied to a turtle's rear end! I have initiated a claim through PayPal and expect that they will give me a full refund. Based on this experience, I am highly unlikely to order through J.C. Penney again. My order has at long last turned up at the store, but the overall experience is not acceptable.

Purchased a couch and 2 chairs in May 2016. Was billed for all 3, only received one chair and when the couch delivered it was broken. Have returned couch since and have only received credit for chair.

I had ordered a men's Casio Atomic watch on Sept 15th 2016. When I went to checkout I had entered two coupons for a total of $20.00. The item was on sale for $31.96. Now you take $31.96 subtract the $20.00 in coupons the total came out to $11.96. Now here's where I believe I was overcharged. When I spoke to customer service I explained to the woman that I was charged the whole amount which was $21.66. I then said I had enough in coupons to cover the cost of the item which was $11.96 after the $20 in coupons. And that I should have only been charged the $8.95 + 0.75 cents not the whole $21.66.

I bought a bed from JC Penney in 2014. The box spring broke. It was under warranty, so JC Penney had a technician come out to look at it. It was determined to be a manufacturers defect. They no longer make that bed model, so I opted for a refund. It took almost 2 months to get the bed picked up. I've spent the last 2 months trying to figure out where the refund they supposedly processed is. No one I've talked to in the warranty dept or otherwise has been at all helpful, and I'm out almost $1000. I've been assured twice now by JC Penney, that my refund was successfully processed. My credit card company has no evidence of any attempts at a refund. I've spent almost 5 months dealing with this problem, and still can't get any answers. I'm considering legal action. Do not buy from JC Penney.

I've always loved shopping at J.C. Penney. They have the absolute best deals in town and the people who work there are friendly and very accommodating. I recently bought a pair of $70.00 Fila tennis shoes off the Clearance rack and they are so comfortable... I've needed a new pair of shoes for work for so long and haven't been able to afford them with all the bills and high cost of living. Thank you J.C. Penney! You are the Best!

This was the first experience with ordering online at JC Penney and now I know why not to do it again. I ordered navy chair cushions that were a definite grey. The packaging on the outside said navy but it sure was a grey color. I refused the order after going to the store for pickup and of course I lost my $10.00 rewards coupon that I used on the order. The salesperson could have cared less about the situation and no help was offered.

I wouldn't give it even one star but I have no choice. I recently was in Delaware in Christiana Mall and I purchased a diamond ring from the modern bride collection and I also opened up a J.C. Penney credit card as well. The people there were very nice and helpful. I was satisfied with my purchase. After I left the mall, I was driving back home to New York and I noticed that a tiny diamond in the ring was missing. I called the store and they said that I could take it to my nearest J.C. Penney to have it looked at and fixed since I had bought the care plan for the ring. That sounded reasonable to me. I got back to New York and I went to the J.C. Penney in Roosevelt Field mall in Garden City, Long Island. The service I was received was so disgusting and rude. I wish I never even set foot into that store. They were refusing to do anything except send my ring out for repair.

On Aug. 25th I ordered 2 pairs of pants from JC Penney. On Aug. 26, 2016 I received an email stating that they ready for UPS pickup and a tracking number was provided. I waited a few days and checked the tracking number to find that UPS had delivered the package on May 6, 2015 to someone in Buffalo, NY. I live in Texas and didn't place the order until 8/26/2016. I contacted UPS, the obvious choice and was told that it was a recycled tracking number and that the pkg was never picked up from JC Penney which was why the tracking info only says ready to pick up.

I purchased the Linden Street "Friday Collection" sofa and loveseat from the Roosevelt Field J.C. Penney Store in the fall of 2012. I do not have the paperwork but I paid for it with my J.C. Penney charge which I opened that day to take advantage of an extra discount for opening a charge. The main reason I bought this furniture was because it was not upholstered but came with custom slipcovers which looked like upholstery but could be removed to be cleaned and the big selling point in the ad, which is still running and I downloaded, was that you could change your decor simply by buying one of the many slipcovers that were offered with the furniture. To me this was why I purchased this furniture. I am a senior citizen on a fixed income and to be able to replace a slipcover instead of buying new furniture sounded excellent.

I have read their disclaimers on their coupons over and over. Never have I read anything that would not allow my purchases to qualify; however, I have NEVER been able to use any of their coupons for any purchase. I thought Kohl's was bad because hardly any of their purchases qualify for in-store pick-up, but I think J.C. Penney takes the cake on false advertisement. If you can't use a coupon, don't advertise them. They lure people in with the notion you're going to save money, but in reality you save nothing. This has been my experience as an online shopper.

Purchased sectional sofa 3 years ago. Cost me over $1500.00. Have only used it for a year and cushions are already flat. I don't have large dogs or any children, so I don't understand why this happened?

I bought a sofa in 2013, after a couple of months it started to fall apart so I went back to the same store and bought a second sofa. The salesperson said the first sofa would be picked up when the second sofa was delivered. The second sofa was delivered and the first one was picked up. A little while later the second sofa started to fall apart so I called the company and told them it was falling apart and to come and get it. It was picked up in Oct of 2015. There was a credit to my account for a portion of the second sofa, minus delivery fees and the payments that had already been paid to the account. The first sofa has never been credited back to my account.

I have usually been happy with my purchases from J C Penney but after this last experience I doubt I will order from them again. I ordered 3 sets of towels, 3 different sheet sets and a pair of shorts. I paid for them using PayPal. When the order was delivered I received the shorts, the 3 sets of different sheets but no towels. I also received an additional 3 sets of sheets that I did not order. Each package of incorrect sheets had a shipping label stuck on them referring to them as the towel sets I ordered.

I have been getting call everyday from their credit department. I never answered them because I said I am ALWAYS on time paying my bill. My payment every month was 25.00 then I went and bought 3 pieces of clothing and that I knew my payment would go to 28.00. Well now I finally called credit department and said "listen you have been calling me everyday, why is that when I am perfect on paying on time?" He said "let me look...oh yes the you did pay on time but our system did not recognize so we charged you a late payment." I screamed and said "what?" He said "no I will take the late fee off but your payment is now 53.00." I said "you know what, this is a scam. I am so fed up with you people." So when I pay off my card I will no longer be with J.C. Penney. Case closed!!! Sick of how they treat people and when they make a mistake they still penalize ya.

I place an order with JC Penneys for school uniforms. As always, when my order came they sent me the wrong merchandise. I called customer service and advised that I was going to return the items to the store but that I wanted to reorder in the correct size. When they attempted to reorder they told me my card was declined. Hmph... no it should not be because my card previous to my order had a zero balance. Follow me... credit limit - $500... beginning balance:0, initial charge: $386.02, I returned $127.17 in merchandise and attempted to reorder $86.00 in merchandise - it rejected my card.

I called the JCPenney closest to me about checking on an order I had placed that was to be shipped to the store. A lady answered and put me on hold. I waited for 30 minutes and then decided to hang up and call again, thinking that she had forgotten I was on hold. She answered and recognized my voice saying, "I told you I would call you back. I'm busy right now." She had never said she was going to call me back and never asked for my phone number in order to do so. It has been over 2.5 hours since I gave her my number and have yet to hear anything back.

I have ordered twice from JCPenney.com. Both times were well over the 3-5 days they claim, as well as both times I had items missing from my order. Running out of patience!

I ordered my wedding dress online to be shipped to store. When my dress arrived, I immediately headed to a dressing room to try it on! The first thing I noticed was a pink lipstick stain on the front and a large black hair dangling... I tried not to panic. Then I reached for the bow to tie around my waist, and it was nowhere to be found! When I went to customer service to exchange it, I was informed they were out of stock in my size. There was absolutely no resolution to the condition of the dress, nor my disappointment.

I bought these flip flops that are Mixit brand and I spent 25$ on them... Fell in love with them. I've only had them for 4 months and now they are broke!!!! Never again will I spend money on them again.

I ordered a dress that was in stock and was told it would be here in 3-5 days. I've been waiting two weeks and nothing. The employees don't know what they're doing and won't help at all. Never ordering through this company again.

I am extremely unsatisfied with all J.C.PENNEY's in Houston, TX. For years y'all play the same music over and over and now you are playing 50% of your music in Spanish. I'm not trying to be rude, but who as a shopper wants to come into your stores and have to listen to Spanish?? When we are in a primarily English country. You do not play any country music like Chris Young, Alan Jackson, etc. (and true country, not the Band Perry fake country). It is totally dissatisfying to say the least... If you're going to cater to all types of culture, and music of customers liking... Make sure you actually do that.

Me and my boyfriend decided to buy a ring for our anniversary from jc penney. There was a sale going on so we found a great deal. When we ordered the ring, it came on time but there was a diamond missing. I was very disappointed so we returned it and got a refund. We decided to just order the same ring again because maybe it was just a one time mistake. With the 2nd order, the ring got lost in transit!!! They just completely lost our order and gave us a refund. I'm very disappointed and shocked that a company would operate like this when online shopping is used more. Now, I don't really trust JC Penney anymore and will not be shopping there again.

J.C. Penney in the Columbia Mall, Columbia MO. I have shopped here for years. Recently they moved the plus size women's clothing to the second floor. The department looks worse than the worst bargain basement department I've ever seen. I was surprised I could even find the department. Absolutely no signage at all. Clothing racks crammed together, one shabbily constructed dressing room. I was really embarrassed. I really like the Liz Clairborne line. If I was the representative for this line I would pull the plus sizes from this store. You would be better off not having a plus size department at all. I worked in retail for years. I was disgusted and sad.

I will absolutely never put another dime into J.C. Penney. I have never had issues like this before with anyone! I placed a $1,200 order on 7/20 it took until the 22nd to process. Tracking numbers started being sent to my email. Then all of my items are being shipped separately which would be fine but there was absolutely no way to tell what was coming on what shipment. I am unsatisfied with the products I received. My very expensive silverware set came individually wrapped - not in manufacturer box but wrapped in bubble wrap and in a shipping box! My knife block from Oceanstar is supposed to be flat black - no it's graphite metallic silver which is not even an option on the website. I ordered a Croscill comfort set with matching valances and drapes.

This review is for a specific JC Penney store. Located at Tiffany Springs Market, in N Kansas City Mo. I have NEVER been treated so rudely than I was that evening at any J C Penney store. I am a retired penny's associate and had received a email alerting me to the asso. sale, and when it would be. I arrived, and was greeted at the door by, I assume, a manager. She said the store was closed. I showed her my circular and informed her that I was there for the asso. sale. Very rudely, I was told the store was closed and that I had all day to shop. I showed her where the circular stated that it was after the store closing. She still argued with me. Again I pointed out what it stated, she replied, "well I need to go ask my manager". She returned and asked me for my asso. card and another form of ID. Again taking my cards, locking the door and leaving me outside.

Took 5 working days for them to "complete" an online order... the order just kept saying "processing." Now the delivery date that is listing on the tracking is going to be 3 days later than they stated they would be delivered (3 days later from the LAST of the dates they said it would be delivered) - and this was listed at the time items were ordered otherwise I would not have ordered. Too late for what I needed them for. I LOVE Zappos and Macy's online service and their customer service. I order - I get it at no shipping charges and it comes as promised - if not earlier. No sale price items from Penney will ever persuade me to order from them again. I will never, ever sway from Macy's or Zappos again. Goodbye J.C. Penney!!!

My weight is 170 pound. My wife's weight is 117. I bought king size mattress and it started sagging on both sides after couple weeks and is getting worse every day. My previous mattress after 30 years had sagged 1/2 inch when we had it replaced with this one. We called JC Penney customer service and they sent an inspector to take some pictures. Pictures proved over 1 inch sagging on both sides but JCPenney has rejected this claim for replacement because sagging is not 3 inches deep. I asked JCPenney's customer service (Veronica) for hard copy of the pictures and documents send to my email, but she refused to send any documents.

Terrible Customer Service! I have placed several on-line orders with them over the past couple of months. Today I had some questions and called customer service. Had to call several times. The agents were rude, agitated, not friendly or pleasant at all. Twice they hung up the phone on me. I was asking about an order and first I gave them the right date and then I gave them the wrong date. They laughed mockingly at me and said I gave them the wrong date. When I said "I gave you the right date first" they rung up on me. I will NEVER order with this company again. Macy's has EXCELLENT customer service, very helpful and friendly, and even have free returns which JC Penney doesn't have. I will order from Macy's or other stores from now on. JC Penney, you lost my business because of your RUDE customer service.

I ordered six garments online from J.C. Penney. I expected to be treated fairly if I had to return them or exchange them for some reason. Instead, they charged exorbitant re-stocking fees. A order of $180 that was returned to the store, I received $93 in return. This is outrageous amount of money to require of a customer to restock simple everyday clothing. I will NEVER do business, of any kind, with J.C. Penney again. That may not matter to them, but I will also be spreading the word about this incident on every social media outlet I can find. They should be ashamed!

I needed some clothes for travel in 3.5 weeks; I have a budget for the clothes I need. I have never shopped online at jcpenney.com before, and I never will again. I placed an order in the middle of the night (1:45 PST). I realized shortly after I submitted the order that I had forgot to check the material in a blouse I ordered (I bought 3 colors of the same blouse). It was polyester; I can't wear polyester. "No problem," I thought, "I'll just cancel it." PROBLEM: Penney's does not offer the option to cancel an order online. Admittedly, the error in the order was mine, but I would expect to be able to cancel an online order shortly after placing it. (I order at Amazon.com all the time and can cancel an order online within a short period of time.)

Unbelievably horrid customer service. My very ill husband went with me to get out of the house on 12-24-16. I was in upper level getting last minute gift. He was supposed to wait in the car. He was dying from multiple myeloma, bone marrow cancer. On Nov 11, 2015, he was given 2 wks to 2 months. Our anniversary was Dec 31 & he came in with the use of his cane & was buying me a ring. He went into a coma on Jan 1 & passed Jan 3rd. I didn't wear the ring until the end of March when my girlfriend took me on a short vacation. I wore it 5 days.

How, in heaven's name, can one purchase upholstered or leather furniture - if, in fact, JCP has absolutely no availability of swatch(s) available - and NO stores to check out what furniture actually looks like, feels like, etc. This, IMO, is NO way to run a business or more importantly, be in the 'furniture-selling' business. I was told they do not have swatches and no place to check the furniture.

I have ordered through JCP numerous times over the last few years and never really had any significant problems. However, in the situation which I am about to disclose, it shows a company which made a packing error followed by a credit refund error that continues with excuses why they cannot perform the service of applying a simple credit to an account when they have been in possession of that proof for several weeks.

I can completely understand why these stores are closing at a record number. The lack of customer care with this company is unreal. From employees to supervisors you are lied to, belittled, hung up on, yelled at, and treated with complete disrespect. I have been a Penney's customer for probably 35 years. Stopping in the store now and then, especially at Christmas, to see what they had. I injured myself pretty badly, couldn't drive, so I decided to order online from them. HUGE mistake.

Ordered, purchased, placed custom made shades in my house. Most broke, replaced often, more broke, said to come out and replace, did not. Said would give total refund, never received refund, nor did anyone call back. I have tried to call, no returning of phone calls. I am requesting total refund to my J.C.Penney account, which I placed shades on.

Please teach your cashiers specially who worked at 7 pm at the customer service in the back of your store in Garden State Mall to be polite with the customers. If they have to ask for an ID of the customer who is using a credit card their attitude has to be polite and especially using the word PLEASE which doesn't exist in their vocabulary. I am also a cashier and I am sure that I would be fired at the moment if I would behave like the two cashiers in your store behaved. They have to learn that there is a customer in front of them and not a kid or a thief.

Ordered Nunn Bush Baker street oxfords on 6/15/16 @ 10:34 PM. Received email from JCP on 6/16/2016 with invoice number, tracking number and deliver expectation date of 6/24/16. Today, 6/23/16, I receive a snail mail correspondence from JCP to inform me that JCP is "unable to meet our commitment to ship all of the item on your order, the only item was the Nunn Bush shoes."

Customer service specialist is a waste of time and money!!! I order mini blinds. 4 times I called back to order some optional parts which didn't come with my order. Nobody had any knowledge of their own product!!! They told me to return all the blinds!!!

For Father's Day, I recently purchased an item online and got it today, which was good since Father's Day is on Sunday. But, when I got home and opened the package, it was the wrong order. Instead of the apron I ordered, I got 2 pairs of pants. This was not my order so I returned to the store to see if I could get them to return the pants and get what I ordered. They told me that the apron I ordered was out of stock and that they made a mistake but there was nothing they could do for me.

Please do not buy mattresses or furniture from JC Penney.

Bought expensive home window coverings and received significant rewards as well as 1 year no interest terms after I got a Penney's card and paid half down. Received statement from Penney and there was NO indication about interest free terms. Just total amount due. I called (so called) customer service and was put through to accounts receivable. They told me the amount I HAD to pay, which was interest free on only HALF of my purchase. I argued but got nowhere. I also got nowhere at the store itself. They said corporate had control.

After being a customer for nearly 15 years I will NEVER purchase furniture from J.C. Penney again. After visiting a store on April 19th in an attempt to purchase patio furniture (which they display in store even though it is not available, but that is another complaint) I was told by an associate that if I ordered that day I would have it before I needed it on May 1st. I went home and placed the order online and received a confirmation email stating I would be contacted for delivery (which I paid an additional $50 for) by April 29th. I started calling on the 28th because we were cutting it close and was told by 2 different associates that I would have it in time. Finally a third associate (who is either the only honest person or the only one who knows how to do their job) told me that I would not have it because it takes 3-4 weeks for delivery.

I purchased a swivel glider for the nursery of my first child based on the description/picture on their website. It was exactly what I wanted a light neutral color. It took forever for the chair to arrive after I had to arrange delivery with a separate company. The chair was ordered on 4/13 and was not delivered until 5/10! When the chair arrived at my house it looked nothing like the picture on the website! It looked like a burlap sack, same material and color. This was not at all what was described. I called not 20 min after the chair was delivered to arrange the return. My credit card was charged a $125 restocking fee before they would arrange for someone to pick up this chair and was told I would be contacted in 7 days by a moving company to pick it up.

I have been trying to order window treatments for my dining room. Strike 1) Receive decorative curtain rod damaged, in half of a box. Had to return and exchanged it. Strike 2) Three off white sheers were ordered, received three Royal blue polo shirts. Returned to the store, associate ordered the sheers again. Strike 3) Received three garnet panels today. I'm done! All I wanted were my sheers. Why can't they send me what I ordered? So lame...

I was NOT told how long delivery would take. The lady who waited on me also DID NOT advise me of the fact that a "standard" charge did not include set-up. Apparently there are two levels of delivery fees - one merely covers transportation and the other includes transportation and set-up. My daughter and former husband set up my bed. This company has no middle management, which means there is no communication, no instruction to employees, and certainly no efficient service. Do not make the mistake of buying anything from this company that cannot be carried out of the store. There are too many efficient furniture stores that will do a far better and fairer job of serving customers.

So I placed an online order for some Parsons chair slip covers. The price was decent so I ordered 4 in the color linen. I completed the order on April 24th and expected the items to arrive in 3 to 5 business days. After 14 days of not receiving the slip covers, I logged into my PayPal account only to be informed that the order was cancelled. Apparently, the color I chose was out of stock. J.C. Penney didn't have the courtesy to notify me that the order was out of stock or that it had been cancelled. I would have selected another color if they had given me the chance. No worries, Target has what I need. For a company fighting to remain in business, one would think they'd take a look with improving their customer service.

I purchased a dishwasher at J.C. Penney after hearing their campaign to generate an expanding appliance sales department. I purchased professional installation as an added cost due to plumbing and electrical requirements. Upon delivery, the technician declared that it would be impossible to install the dishwasher as promised in the bill of sale. He said the new power cord was too short to reach the existing electrical outlet. He made this assessment without ever removing the existing dishwasher or even attempting to install the new cord. After the technicians left we had a professional electrician install a longer electrical cord to the new dishwasher (believing that the JC Penney technician was correct).

It's not just once, it's 4th time and I swear to god. The credit card guys associated with JC Penney are the biggest buttheads you will ever talk to. I don't even have the capacity to write as it boils my blood thinking about them. They would hang up on you, anytime when they say, "We will be right back sir". I never got my 15% on the first buy. I had a bill amount of $294.28. They said the 15% would reflect in a few days and it never did. I called them again after the statement was generated and I was told to pay $250 something and rest will be credited.

Went to the Salon and stylist Jacibi is beyond rude and disrespectful. She applied based to my scalp and for some unknown reason decides not to continue, when and got manager, Larissa (see off and not 100% functional) and they pushed me out of the chair and showed me the door, with based still applied to my scalp. I asked several times for an explanation of what's going on and all Larissa said, without making eye contact "I will just refund you". Never in my life I have treated this way.

My custom curtains did not cover the window. JC Penney say the order was fulfilled correctly and refuse to refund me even though the designer clearly did not understand me.

I used to be a loyal JC Penney shopper but these days I'd rather go elsewhere to shop than waiting in line for 45 minutes to check out. The store manager Ken was my cashier as the store runs on a bare-minimum skeleton crew - most departments don't even have a person overseeing it to assist customers. Either everyone quit all at once or its under poor management. Dressing rooms were filled with clothes left on the floors by some customers and several racks of clothes sit outside them waiting to be put away. The store in Clermont FL looks almost abandoned with the few employees trying running it. Looks like it's the next big box store that will close following Sears and KMart down the spiral whirlpool.

The worst experience I have had from Julie at citrus mall. I came to buy some Kitchen utensils for my new kitchen, and Julie came to ask if I needed any help, which was nice of her but I said I was OK. After 5 min she comes back and says "Oh you should buy this. It's good." I said "Thank you. If I need your help will ask (with a smile)." Then she goes to the till and comes back recommending what I should buy. This happened in a space of 20 minutes that she kept coming to me 4 time even after I told her I do not need her help. I had to tell her "I know what I need. I just need some space." She did not take it well and mumbled something. Anything I picked up she overlooked. Wherever I went she followed me. I really felt stalked and distressed. I had to leave the store immediately without buying anything. I will not recommend anyone to shop there...

I have been a customer of J.C. Penney for years. I placed an order on JCP.com from the Sportsfanshop on 4/1/2016 for 2 Alabama Crimson Tide T-Shirts. Received the confirmation email that my order was complete and through the email it was said that I would receive the package on 4/11/2016. Well that didn't happen at all. I received an email on 4/8/2016 at 11:07 pm informing me that my order was cancelled and I received no prior warning to why my order was cancelled. I called JCP.com on 4/9/2016 @ 7 am to get more insight on why my order was cancelled.

My husband purchased my engagement ring from J.C. Penney. The ring is a nightmare and I have had to bring it in for repairs 3 times. The band cracked twice and it tarnished. Customer service would not help me. The associates and Manager of the Woodbridge, NJ store were rude and of no help. I feel cheated! This ring is poor quality and I have NEVER encountered a Company with such poor customer service. Nor have I been treated like much needs as a customer are not important. No one offered me an exchange or credit. All I hear is "send it back and they will fix it". Too bad after 3 times it's still not fixed. I am disgusted that I can't wear my ring. Even more disgusted with a company that doesn't value a customer or the customer's money.

I am a long time J.C. Penney customer. I have been a platinum member for a few years now. I have in the past received the special coupons/passbook but for about the last 5 months or so I have not received any. I called the credit card folks and I was told that I should be at least receiving the book of coupons. I am now convinced that the postal service folks are taking them. I filed a complaint with them, so I am just waiting to hear from them. My question to the company is what are they going to do if anything to ensure that the right customers are getting their coupons. We shop and use our credit cards knowing there are perks but if we can't get our well deserve coupons, then what's the point? I am hoping there's a way to either package them differently or maybe even create something to where it can be loaded to a card or something like the grocery stores do.

Okay, so I bought 3 curtain panels from J.C. Penney online. First, the carrier left my package outside at the porch, (I live in building, so you can imagine...) as it is to be expected, it got lost (STOLEN). I contacted UPS regarding to the loss of my package, and UPS replied this to me: "Please be aware that your shipper sent the package using the SurePost service. These shipments are turned over to your local United States Postal Service for them to make the final delivery. Since we were not the the ones who delivered the package, we are unable to further look into this. If you have not received your package the next step would be to contact your shipper for assistance. Whenever there is a situation like this, the shipper prefers for you to contact them to follow up."

I've been trying to get ahold of a REAL manager, not another "call center" supervisor or manager. No one knows what they are doing & the same issue has been going on for way too many months! People say they have my account fixed but it never stays "fixed" because it was only "fixed" on their screen for that second. I have never been able to log in after each person has fixed the issue & then I always have to go over the whole story again with each new person I speak with & THAT person sees that I am a new member when NO - in fact I have been a member for many months & it's just that reps have to keep making new accounts for me but no one ever puts in good notes & even if they do the next one doesn't read them.

Why not have 0 stars as an option? My odyssey started 3 weeks ago with a chain of lies by the White Marsh, MD store to lure me in, lowball me on prices and commit to the Renaissance bedroom collection with missing pieces - discovered 2 hours after agreeing to place the order. The truck came 2 weeks later without the night stand, box spring and mattress and the driver did not have the manifest. A chain of calls to "customer service" included a Sophia who was rude and told me "sir, I told you 3 times there was nothing I could do". Bad omen. I then spoke to an escalation rep in Milwaukee who promised a "coach" to oversee and call me next business day along with $$$ compensation upon delivery. One week later (3 weeks total) guess what? No call and there are no notes in the system from the escalation rep.

On March 9, 2016 I placed an online purchase from J. C. Penney's. I receive an email confirming my order, then about 20 minutes later I got another email stating that I needed to contact customer care due to problems with my payment. So I immediately call customer care, but they were closed for the day. I live in PST Zone, so now I'm a little confuse because I knew the funds was available in my account.

I spent approx $150 dollars in a sale to buy 3 new vanity mirrors to be sent to my builder 350 miles away to install. The description was clear "from their website": distressed silver-bead inlay, black frame, can be hung vertically or horizontally, mounting hardware included, 21x31", imported. Within 1 minute of placing the order online I received the PayPal receipt and I noticed it said "black mirror with gold bead edging". I immediately phoned customer service at JCP's. They said the description they had was correct and could NOT change the order NOR could they verify it with the manufacturer as the order was already with the manufacturer! So this means basically they have no lines of communication with their manufacturers to stop an order once it's processed or even ask a question! They suggested I await the delivery of the purchase.

I ordered a Nathan Recliner from JCPenney. It does not fit the description of the picture. I called them. Got disconnected. Called back. Took me about 2 hours total, on hold again! Finally got a case manager on the phone, and she acted as if, this issue didn't matter to her. I asked for her supervisor, and she replied, she was the case manager! I told her I wanted her supervisor to call me! She said they don't give call backs! WOW! BAD CUSTOMER SERVICE!!! I wanted them to pick up the chair, since it did not fit the description I ordered! I've had it about 2 weeks, and have not used it! The case manager wanted $125.00 to pick it up!

I have shopped at Penney's for years and years. I see now why they are going down the drain! I had ONE question to ask about an online order I was trying to place. First I contacted the chat line and she knew absolutely nothing although it was a very simple question. What is she there for and why are you paying her??? So I called on the phone with my little question. After 18 MINUTES on hold listening to the worst music I have ever heard, I finally hung up and logged in as a guest. If I didn't REALLY want this item, I would have just forgotten the whole thing and gone elsewhere. Also, I shopped in the store last week... or tried to... everything in the 'womens' department is shoved in like a thrift store and the merchandise is much the same as one! The tops were all covered in flowers and if they weren't they were the most horrendous looking stuff I have ever seen.

My recent experience with J.C. Penney was so bewildering and horrendous that if others are having similar issues as mine (which based on reading other reviews I think so), I honestly do not believe this company will exist much longer. It is a shame, because I have been coming to J.C. Penney with my mother since I was a little kid - now I am in my thirties. My husband and I recently attempted to purchase a sofa on the J.C. Penney website. After scouring the internet for sofas, this was literally the only one that would fit in the room. We placed the order, received a confirmation email/order #, and then waited. And waited. And waited. And checked the order status and nothing was there. Called JCP, was transferred to about 6 different reps, all told me different things (order didn't exist/order still processing/can't find order/etc.) despite the fact I had a confirmation and order #.

On Oct 31st I brought my engagement ring to J.C. Penney to be serviced. I never received a call when it was done. I went in November to check and see and they could not find it. They were going to call be back. 2 wks went by and I had to call them. Days later they told me it was lost. They filed a claim with the insurance. They will only give me $2500 for my ring. The original value is $3607.00 before any discounts. That's what I want for it. I think that is more than fair. I have made several calls trying to have the store manager, Kelly, help me contact Corporate and she does not return my calls.

My payment was late by one day and was charged $25.00 plus .54 interest. This is the second time this has happened and they turn you over to their bank when you call to complain. I will never shop at Penney's again, even though I have shopped there for years and years. So long...

I placed an order on JCP.com almost 3 weeks ago and I was told my order would be shipped to my local J.C. Penney's store in 5-7 days. I called many times to check on my order and after weeks of waiting I was told that they should all be in my local store. Today I went to the store to pick up my order and the associate handed me 1 item and when I told her there were 3 items in my order she got really rude and went to the back room to check. She came out with 1 more item and told me that my 3rd item never came in and that I had to call customer service to get my refund on the 3rd item I never received.

I ordered a few items for my daughter on December 23, to be shipped to our closest store, which is about a 25 min. drive for me. Waited and waited for confirmation that it was there. Nothing. I called the 800 # provided on the customer service page. The person who answered was not very personable, kind of rude, and basically told me to wait until I got an Email confirmation that my order was at the store. I called back a few weeks later, same, but this person was more personable. A few weeks ago I was at the store anyway, decided to check. They pulled up my order, basically told me that since it had been so long, probably my items weren't available, sorry. They bordered on rudeness. If the items I ordered suddenly weren't available, shouldn't they have notified me??

I ordered a sleeper sofa on January 9, 2016. We were told it would be delivered in 4-6 weeks (that would put delivery the latest, the last week of February). We have company coming the beginning of March so we were ok with that time frame (a long time but settled). The couch was a "special order" due to upgrading of the mattress and I had to give a deposit. I called the number provided from J.C. Penney to follow up on delivery on three separate occasions. This past Monday I called, they stated the first week of March but I could call back on Friday to see if the status changed. I called back Friday and they then gave me a date of March 18 it would be ready to go out for delivery (at this point my company would have been already gone). I then asked them to cancel my order, that I would have to go to another store to purchase a sleeper sofa. They told me I had to go to the store to cancel the order.

Family room furniture was purchased 12/31/2011, anticipating the good faith brand of JC Penney. 2 couches and 1 recliner purchased with full 5 year warranty, delivered on January 10, 2012. Extremely poor workmanship, recliner frame repaired within 2 years - repairs made. All three pieces have nails through in between arms and cushions, shredding any hand that tries to retrieve remotes, phones or anything dropped in between the seat and cushions. Couch springs sprung in 2013 but warranty company would not repair as the coils did not penetrate through the fabric.

JCP advertised a close-out on various shirts. Price was right and I ordered enough to qualify for free shipping. Paid with Paypal and was immediately informed via my receipt that 3 of the 4 I ordered were out of stock but payment went through for ONE shirt with an $8.95 shipping cost. I never would have willingly ordered one shirt and paid $8.95 (about 3 times ACTUAL) shipping. There is no easy way to cancel as JCP which sells online does not accept emails. I COULD contact JCP thru social media but I do not do FB or Twitter. I COULD call their 800 number but had I wanted to hold and talk to somebody I would have ordered over the phone. Or I could chat EXCEPT it is ALWAYS busy.

I received dinnerware for a Christmas present this year. They were too heavy for me to handle. 2 boxes and 8 soup bowls which turned out to be serving bowls. It's the thought that counts. Needless to say I needed my husband's help to return these items. They were unopened and still had the sticker showing the date they were purchased. When I went to return them all I asked for was a gift card. I still needed soup bowls. What I received was a print out that stated. "You will not be able to make returns or exchanges for a period of 180 days on any non receipted items."

JCP.com has been a nightmare with exchanges and orders in general. Twice I have ordered items out of convenience but it's been far from convenient. Both orders have been incomplete and when I asked to be made whole they claim that they have to return the credit in whole and I would have to repurchase everything. The problem is that credit to the account is not instant and they do not take Paypal in-stores where they claim is the easiest way to return items. Sure they will return it back to Paypal, that does not credit right away so then I am forced to pay with a different form of payment or I leave with nothing. So in the end I lose out. Is this good customer service? I don't think so.

I ordered a bedroom furniture on December 25th and out of my order I received only bed rails, headboard and the foot rails. On the same order I have dresser, mirror and mattress which I have not received till February 13th. Now I feel helpless as I have called them nearly few times every week. First customer service picks call after 15 minutes and then they transfer to furniture department and furniture department requests me to wait for 15/20 min. to find out with trucking company. Then after nearly losing an hour they come back with an answer "You will get your delivery within a next week". I am not sure when is the next week for them as I am waiting for my bed to sleep. The representative are so rude and have no care for customer suffering. Some responsible person has to seriously act on the problems of customer if they wants to retain customer. I feel so helpless each and every time I call JCP.

You need to get in stock the Total Support Hose. I have called 2 or 3 times in the last 4 months and every time I call they are out of stock. The catalog item is: FC1216307D. I need those right away. You also need to get the color in of smoke gray. I have worn these hose for years and they are great. Please let me know when you get them in and hurry. My e-mail address is: ** or you can call me at **. Also you need to get suits and dresses in the Kennesaw store. I have quit shopping there because they never have anything but slacks. Thank you. I am so disappointed at how bad JCP has gotten.

Called to check to see if the 26.99% interest rate could/would be reduced. Have been a customer for over 30 years. The "customer service professional" was rude saying that it was my debt and I would have to just "deal." Found a different, cheaper card. Rolled over the balance from Penney's to the other card. Balance in full, still on my card. Called to see how to fix the above problem AND cancel my card. 2 people from the same typing pool, as above, put me on hold and then hung up on me.

Went to Sephora to purchase a few products... unsure exactly what or if they had what I needed. Three floor reps never approached me or asked if I needed help. One floor rep was so busy reapplying her eyebrows in the makeup mirror that she completely didn't see me. After ten minutes I found what I needed and proceeded to the register. Once there a very rude blonde employee rushed me along not even giving me eye contact. She was so busy it seems to be with a manager discussing a necklace that she was presently cleaning for her boyfriend. They had a full conversation about cleaning his jewelry right in front of me. I couldn't believe the poor customer service at this store. I will not return there. This is the Sephora in Middletown, NY at the Crystal Run Mall located in J.C. Penney. Don't go there. It's been four days since the purchase and I'm still very upset.

After many years of satisfied service w/ JCP, on 12/26/15, I made an internet purchase of 3 Euro pillows and 3 Euro Shams. Order total including S&H and tax = $115.64. Without email or other notice to me, 2 Euro shams were not available and my account was credited for the 2 Euro shams. 1 Euro sham and 3 Euro pillows were mailed to me (a resulting impossible purchase. I cannot use 2 euro pillows w/out shams). On 12/31/15 I called 1-800-322-1189, spoke with 'Ruth', inquired re the order and learned my account was credited for 2 shams ($45.13). On 01/04/16 I returned the entire partial order received (3 Euro pillows and 1 sham) to the Sacramento JCP Arden Way store (everything in its original packaging). There, the receiving clerk didn't know how to handle the sham, so she called 1-800-322-1189 for advice. And she only credited me for the 3 Euro pillows ($44.25).

The issue is that the person who they call the manager is being very rude and very disrespectful. Her name is Juanita at the fashion square mall, Orlando, Florida. A smile could have solved the problem, but her mean rude way talking to me is the main customer service issue I am having. Amazing how one manager's attitude can force me to close JCPenney credit card and hate going to shop at any of their stores. When I asked for the manager to complain, she called security who was very disrespectful as well saying, "You can wait for the manager 'till store close." Overall, it was such a great disappointment with the customer service.

I've attempted to email JC Penney for days to express my displeasure with the upcoming change to their rewards program. The email does not go through. I receive a message that the email service is down. It is apparent they do not want you to contact them this way and instead to speak to someone on the phone. I prefer to address my concerns via email to fully express my displeasure. I am a Platinum card holder and life-long Penney's shopper and do not appreciate the obstacles one must go through to reach them in this manner.

On Black Friday 2015 my boyfriend and I went into store with the intent of getting Black Friday deals. No such thing happened. The items we purchased each had their own rebate that the cashier gave us instructions on how to obtain online, fill out, and then mail in. 1) Cambridge 77 piece flatware set - $20 rebate, 2) Cooks 12 inch skillet - $10 rebate, 3) Cooks hand mixer - $10 rebate, 4) Pyrex storage set - $15 rebate. The next day I did just that using our receipt and UPC's as directed online. About 3-4 weeks later I get an email saying we are going to receive a $10 visa rebate card! In actuality it was supposed to be $55. I called customer service, got the rebates phone number, they looked up our rebates input, and the supervisor confirmed with me that the proper amount would be given but to allow 7-10 business days...

The item that you bought through online order then when you place the order from them. Then the start of the problem you dealing from this J.C. Penney online. A lot of statement they tells you but the main issue was not resolved, get the charges from you because of item that you bought from them, then they put the 100dollars gift card from the item you're purchased to hooked you up. After that they don't give it the 100 dollars gift card because of this/that or a plenty have been said that. They tell you like wait to send it to you after 7 days after you talked to them on the phone, telling you go the local store to sign up the form for gift card. But when you contacted to the local J.C. Penney store, they don't know about it. A lot of follow up since 2015 2 months ago and until now 2016 is not yet resolved.

I had to shop online for Christmas. That was very sad. I call CS to have my order place and CSR I spoke with (female) she place order, and at the time it was express shipping but when I did not receive my package I called, and the CSR I spoke with at that time told me, "Oh, part of your order is on back order," which were the 4 ladies' bangle watches, and they didn't know when I would receive but anyway I had so many different stories about the order. It was change at least 5 times and I was lied to about it. It came after New Year's but it was too late. My family was sad not about the order but how I was treated. I am a breast cancer customer and was unable to get out to the store to shop. I am a JCP customer from the heart!! But very dissatisfied with everything I had to deal with at that time. Thanks. A very sad customer!! Hope to hear from someone who cares about the customers.

I will never do online shopping with Penney's!! Worse experience EVER!! Ordered item 2 months ago and keep calling and checking status which gives no update, when I spoke with a very rude person they said it was on its way. Well this morning received email and it said my order was cancelled!!! Out of nowhere they took my money and my rewards points but now the order is cancelled. If you are thinking about ordering something from Penney's please read the reviews and think twice!!! Never again will I order from this awful place!!! You have been warned, don't do it!!

I bought a $5k diamond ring from J.C. Penney in Tigard, Oregon, for my wife. 3 months after purchase, one of the large diamonds fell out of the setting and we spent most of a day looking for it around the house. We found the diamond and returned all to the store, requesting a refund. Store manager, Alan ** refused to give refund saying that it is normal for diamonds to fall out of settings and that is what the Care Plan is for, and I was a month past the 45 day refund period. Now we are stuck with a ring that we constantly worry will lose another diamond. J.C. Penney will not stand behind the jewelry they are selling. I will not shop there ever again.

My fiance purchased an engagement ring for me in Nov. at JCP in Springfield, MO. They don't carry my size so they had to resize the one they had in stock. That's ok, except that my ring has lots of little stones around it, and I was not informed that if you size a ring down too much, the stones will fall out, which is what happened. After I ordered it, it took about 3 weeks for me to get it. Well two days after I wore it, a side stone fell out. Luckily we had purchased a lifetime warranty! But because I live an hour and a half away from the JCP we purchased the ring from, we took it to our local JCP and since it was so close to Christmas, the ring would take about 4-5 weeks for it to replace the missing stone.

Over the last 10 years I have purchased last three pair of glasses from JC Penney. Hidden trifocals, tinted, extra graded scratch proof glass, all HIGH dollar glasses - NEVER again. My current pair purchased Spring 2015 less than a year later completely scratched up, NEVER again!

I asked for help and they run off in differ direction. I am handicapped. I really don’t think it’s necessary to explain I have bad back shoulders and knees. The saleslady I asked in the shoe dept, I would ask her a question and right in front of me asked her boss questions. However she refused to speak English and I felt she didn't have my best interest to help otherwise she would speak English so I could understand. Also she refused to give 20% discount on J.C. Penney card.

I opened an account recently at the J.C. Penney store in Palm Desert, CA. I just received my bill and was shocked when I saw it was all in Spanish. I do not read or write in Spanish. English is the language of our country. Why would J.C. Penny send a printed bill only in Spanish? This is not right, and for this reason I am canceling the new J.C. Penney card. This is disrespectful and an act of discrimination for those of us that speak English, our country's language.

We took family photos a week before Thanksgiving. We were told the pictures would come within a few weeks & would receive email confirmation. The week before Christmas my husband & I called about 4 times. No one ever answered. When we left a voice mail an automated message called us back. When we called back...No answer. It's now after Christmas & we're told the pictures were in. Why would you sell us Christmas cards when Christmas is over? When we told the lady on the phone she said nothing. You're going to make us pay for Christmas cards that we cannot send out? What a rip-off. I will not recommend this store to any of the other military families I live on base with.

Ordered 6 shirts for my husband for Christmas. It took 3 weeks for my order to arrive and they got my payment the same day I ordered. I unfortunately ordered the wrong size shirt but instead of giving me the same shirts in a smaller size they are refunding my money minus £27 for shipping and handling! So my husband's original gift is now down to probably 3 shirts as their prices have increased in the mean time. Please be absolutely sure you are ordering correctly if you are ordering from abroad... Should of used Jacomo.com instead!

I ordered a pair of women's pants via J.C. Penney online shopping. The size 4 selected were too large for me. I chose to return to the J.C. Penney store rather than mailing the item. I returned the item on December 22nd. I have been informed that will take between 10 to 14 days to credit my account. How can this be since the item was paid with a debit card? Item # is RP730-2536D. Invoice # is **. Order # is**. This situation has turned me off towards shopping at J.C. Penney. Most stores take only 48hrs to credit accounts.

Another order a gold ring to be delivery to the store. Same situation, it was marked as delivered on Dec 7 but on Dec 28 Customer Services at J.C. Penney Westland Mall does not have an answer and they no even provided any kind of customer support. They got the money from my gift card and forget it about the item.

My wife bought a ring from JCPenney's along with the lifetime care plan. When the lifetime care plan was purchase the salesperson clearly stated the not to worry if diamond falls out it will be replaced free of charge. Well she put this plan to the test. Here is what she experienced. When the ring came back from the company that performs the repairs there is a note that the ring could not be repaired to buy the customer out. It was the center stone, the largest on the ring that fell out. The prongs were not broken and ring was not damaged so she was surprised the ring came back not fixed.

Installer from the Del Amo Store, took measurements for draperies, charged a 75.00 fee. Based on installer measurements purchase draperies from the store/catalog. Installer install draperies do not close, left a mess. Horrible job.

I ordered a hair straightener on Black Friday, received a different one from what I ordered. I called customer service and was told I needed to purchase another one in order to reorder. I was unhappy about that but did it because I wanted my purchase. Once again I received something other than my order. I called again and was told someone would contact me and didn't hear from anyone. I called again and was told my original order was in transit, that was a lie. I have never yet received my purchase from Black Friday. I will never shop at J.C. PENNEY again!

Placed several orders with J. C. Penney on 12/8, 12/11, 12/12. There was no status on one of my orders for two weeks so I called customer service on two different occasions. Ignorant, uneducated people who have no right to be talking to customers. J. C. Penney really scrapes the bottom of the barrel when hiring customer service people. I was told my order was "stuck" in Nevada and I should just cancel the order, so I did. Won't be ordering from J. C. Penney again.

J.C. Penney advertised 30% off entire internet order. I had tried over and over, to do it on the internet, wasting a lot of time. I called them on phone. Representative could not figure it out either. Again wasted a lot of time. It turns out she finally figured it out. The coffee pot was excluded from this offer. Nowhere in the ad were there any exclusions mentioned. I will never trust Penney again. Probably shop at Walmart. They never pulled that on me.

I went to the store to pick up the item and they could not locate it and asked if they could call me when they find the item. A week later I went online to check the status of the item after not receiving it and it was marked as customer picked up. I called the customer service help line and they asked me to call the store and find out what is going on. I don't understand why I have to waste my time on a simple order (1 item) and call all over the place. The customer service should be able to help me with this and not push me off to the next person. Very, very poor service in this day of customer service oriented business.

Shopping for a toaster oven to give as gift 12/20/15. Had coupon for $10 off $10 or more and $10 bonus cash. Waited on line at least 30 mins. They wouldn't allow me to use either because it was electronics. Really?? A $40 toaster oven. Why give us bonus cash and then don't let us buy what we want??? I left it and got it for less at Walmart. No wonder they are gonna go out of business!! Hope they do. I'm not shopping there anymore. Been a customer since the 70's. Buh-bye. :-(

On December 19th I went shopping to JCPenney in Baychester Avenue in the Bronx. When I was getting ready to pay my purchases, I was encounter with a very disrespectful and unprofessional employee by the name of Alvin (associate number **). I explained to him that my cell phone didn't have no signal, and if he could give the $10.00 discount. He was so busy chatting with his coworker, that he ignored me. My husband was with me and tells Alvin, "are you going to help us or you here to chat?" At this moment Alvin got very angry and said he was no 5 yrs old, and old folks need to respect him. I was getting worried since my husband just this past Monday had a mild stroke and it was recommended by his doctors for him not to get agitated.

I placed an order on Black Friday through jcp.com and part of the order did not arrive. Apparently the order was cancelled and I was never even informed. It has been almost a month and my money has not been reimbursed to my account. I phoned several times and was hung up on three times. Various customers service reps gave me different information so I had no clue who to believe. I was told I would have my money in 2 days by Pamela in Milwaukee. It has not shown up on my account then I was told by Antonnette in Wisconsin that it actually take 5 business days. I am out one of my husband's Christmas presents and my niece's present as well as $50 bucks at this point and it is only days before Christmas. I was also told by a snotty representative named Sierra (Ciara) in Columbus that it was no wonder I'd been hung up on then as she was transferring me (to the wrong department - most likely on purpose) she mumbled "**".

Placed an order on 11/30/15 for Christmas gifts. Received 3 items on 12/16/15. The 2 remaining items were back ordered on 12/2/15 and I received 3 different emails pushing the shipment date back. The new shipment date is "expected" to be 12/27/15, but not expected to receive items until after the new years! Corporate told me the item is available right now in the store. However I would have to pay full price and they would not honor the online sale, even though I already ordered this items online and have been waiting for them. I understand that inventory is low due to the holiday, but customers should be notified of this, prior to purchasing an item; especially around the holidays. Their website is still saying that the 2 items I ordered are available for delivery. VERY DECEIVING TO CUSTOMERS!!

I ordered a Keurig online as a Christmas gift for someone. It was shipped without a box or invoice. Shipping labels stuck on Keurig box and the bottom was about to give out when it made it to my front porch. I called customer service and was told I would receive email with invoice which I never did. I found the order number, returned to local store without a problem. JCP manager said: "I can't tell you how many customers have come in complaining they didn't receive an invoice". I left JCP and went to another store to buy the coffee maker. I will never shop JCP again.

I ordered. It was late, I called, was told to wait a few more days. I call customer service again. There was a problem with my packages at the Westminster post office and I was directed to call the post office by JCPenney. The post office said the package had no address and it was returned to sender and part of the order was sent to Reno.

On a recent shopping trip for the holidays I purchased two men's shirts. After paying for items I was told there were no boxes. Really? A huge company has no boxes before Christmas. No wonder people are going to Walmart and the like -- one does not expect boxes from discount stores. Checked with another local Penney's and the same "No boxes in the entire store". Changing my mind about your company. In the future I will check at any department store where I am shopping if they have boxes. If not I will take my business elsewhere.

My husband and I purchased a bedroom set at a really great price on clearance. We ordered a dresser, 2 side tables, and a bed frame from JC Penney and then a mattress from Sears. When we got the furniture, I was about to put it together but something just wasn't right. We were missing the rails for the bed... Not a big deal right? Called JC Penney's customer service (time #1) and they put in the order and said it'll be about a week. This is where it gets crazy. The only thing we can think of is that the driver didn't see the rails on his truck until the end of the day because he called us to let us know he'll be delivering the rails the next day. We thought these were the rails that we called customer service about. Great! We received the rails 3 days later and when I was trying to put the bed together, we were missing hardware. Really??

I furnished my entire house 8 years ago with the cordless accordion style blinds and almost none of them work anymore. They rely on the strength of the internal string or cord and for some reason they have all weakened over time and now I only have 4 (of the original 20!) blinds that I can push up. Most of my windows are all covered with broken blinds. They are cheaply made. You get what you pay for.

I ordered an electric blanket as a Christmas present. I received a shipping confirmation estimating the delivery date as 12/18/15. Exactly 5 minutes after placing the order, I received an email stating there "has been a change in availability" and the product is not in stock at all. The new estimated delivery date would be 1/11/16, if at all. Mind you, my PayPal account has already been charged. Even so, I was forced to cancel the order to find a gift that I could give in time for Christmas. The absolute worst part? JC Penney did NOT take the item off of their website. It STILL says available with an estimated shipping date of 12/18/15.

Not having any past experience with blog, I entered a contest by giving a review of a purchased product. I clicked in, and imagine my surprise when I find that my name is printed on the blog entry. I gave a nickname and did not give them permission to use my name. All morning today, and most of the afternoon, I tried to get in touch with anyone at J.C. Penney's that could help me with this. No one seemed to know how to help me...or put me in touch with anyone who could. Cheryl said that she would call me, or email me with information. I received no call. I chatted online with people, and no luck. I called every number and waited at least 45 minutes on each line. I am done being patient. I want my name off of the blog. I think anyone could understand why this is important to me. I do not want my name on any blog.

I ordered a box spring and mattress set on 11-14-2014 from jcpenney.com. After waiting Until 11-23-2015, I called the customer service number 800-322-1189. Talked to Mario and was transferred to Sophia. This was the wrong department, was transferred to Claudene, wrong department then was transferred to Emiley in the corporate office in Columbus OH for online services, because my credit card was charged on 11-19-2015 but the product didn't leave the manufacture until 11-23-2014, needless to say I was upset to be billed for something that wasn't made yet. Emiley did credit my credit card for 15% off due to the inconvenience, I was grateful for her actions and was told that if anything else was wrong to call back and anyone in corporate could help me.

I went to JCPenney on December 8, 2015 to return a pair of jeans Levi's and I went up to the jewelry counter and the young woman that was there by the name of Cristal. She asked me if I had a receipt and I said "No," but that I had bought the jeans about the first of the year but the tags were on jeans. She just needed to look on my card. She went back only 30 days. She told me since I didn't have a receipt she was going to put it on a gift card and I told her "No, put it on my JCPenney card." I told her "I have never had a problem returning anything back and putting it back on my card." So I ask for the manager and she call the manager and I do not know what the manager told her.

Would not recommend J.C. Penney at Polaris Mall near Columbus, Ohio. Could not get anyone at jewelry counter to wait on me-- clerks were very rude and passed over me to wait on others. Tried to call the store to get question answered but store operator kept hanging up the phone. Store is understaffed and dirty.

I purchased a sleeper chair on Oct 22 from JCPenney online. The estimated date for delivery was Dec. 2nd, I really didn't think it would take that long. I called just after Veteran's day to query when it would be delivered as I had received an email stating that my order had shipped. It took from November 10th to November 30th to make its way to California. Once it made it to California on November 20th it took a couple of days for MDX to contact me for a delivery date. The date set was December 7th.

For the past few months, I experienced difficulty logging into my account. I called J. C. Penney on this issue several times. For some reason, they weren't able to reset my password. It got to the point that I couldn't make my payment on time. This last time, my payment didn't go through. Once I found out, I promptly paid my balance in full. However, J. C. Penney wasted no time in reporting it to the credit bureaus. This is the only account that's dinged my credit. I've always paid on time, and the only reason I experienced delays here was because I wasn't able to log in, and J. C. Penney was useless in helping me access my own account. I've now closed my account with J. C. Penney . They lost a customer for life.

I ordered a pair of boots online that I was excited about. The order went through with no problem and received my confirmation. These same boots were available at the same time on other sites but were quickly selling out. I received an email from JC Penney - the order was being processed two days later. Two days before it was supposed to arrive I received an email that the boot order was cancelled due to it no longer being available. I am very upset as I could have got them on other sites but thought Penney's would deliver. Now I have no boots and will need to pay double for them elsewhere. These were supposed to be a gift. Thanks for nothing JC Penney. :(

I placed an on-line order with JC Penney for 7 items on 11/28 and utilized PayPal to process the payment. I received notice that the order shipped on 11/30 and tracked it. JC Penney's shipping partner is UPS. The UPS website showed it was to be delivered on 12/02 so I was happy, 5 days from order to delivery. Well, you know what they say about good intentions. It's now 12/05 and UPS lost the package. There is no activity on it since they picked it up on 11/30. They were willing to do a search but needed it to be initiated by JC Penney so I called Customer Service.