JCPenney Reviews

I placed an on-line order with JC Penney for 7 items on 11/28 and utilized PayPal to process the payment. I received notice that the order shipped on 11/30 and tracked it. JC Penney's shipping partner is UPS. The UPS website showed it was to be delivered on 12/02 so I was happy, 5 days from order to delivery. Well, you know what they say about good intentions. It's now 12/05 and UPS lost the package. There is no activity on it since they picked it up on 11/30. They were willing to do a search but needed it to be initiated by JC Penney so I called Customer Service.

In 2008 we purchased Hunter Douglas Duette cell blinds for our back wall. Four large blinds with power lift. We had problems immediately that were reasonably taken care of. Recently one of the power lifts failed. We called the Reno store and we're told they did not handle service any longer and we're told to call the Salinas, California store, and they told us to call Hunter Douglas. Hunter Douglas said the local store should handle any service problems and would call to straighten things out.

I tried to order furniture on the computer. Couldn't get the order to process. I called JCP catalog for furniture and placed an order for 2400.00. I ordered the renaissance bedroom set. Gave the order to the girl and got a confirmation number. 15 days later we called catalog to check on the order. They said it was cancelled cause it was over the card limit. Penney's didn't have the courtesy to tell us there was a problem. They said the computer kicks the order out and nothing they can do.

I placed an order for a couch and cancelled it after reading two terrible reviews. Once I discovered 400 additional reviews on the couch most of which were very positive I called J.C. Penney back and replaced the couch order. When it never showed up I was told the order had been cancelled and never reordered. I then asked the sales associate to reorder the couch.

Been a customer for 35 years. Very disappointed. Went to place order that I had in bag which I place 3 days before online. All prices were up over 5$. This was for Black Friday sale, same for cyber Monday. What a joke. You think customers are too stupid to notice (sad to say I was). Always trusted jcp. Send coupon, raise prices. Will do shopping elsewhere.

I've been a credit card holder with JC Penney for ten years. If your payment is even one day late they charge 25.00. No grace period. I tore up my card. Do not use their credit card. They're heartless. My payment was 1 day late. I now have an extra 25.00 on my balance to pay.

This is my first time I have ever filed a complaint about anything in my life. Although I have had more than my share of reasons to do so. I am just not that kind of person. I feel bad in a way, because this is not my thing. I believe in people and we all make mistakes, but I just cannot let this go this time. I am 40+, and in all these years, I have only met one honest hair stylist. That was over 20-years ago. Since then, I moved several times and was unable to continue doing business with her.

I went to J.C. Penney on 26th November 2015 @ 10:00 PM. Asked a male sales associate for some help at the first floor. He was too rude on his answer. Next day he behaved even more rude at the counter when asked a simple question about the use of a coupon.

Fabric Possibilities - Purchased and it is the worst furniture. Less than a year old had to call JCP to have Fast Furniture Service come out. Cheap foam not holding up. CHEAP TERRIBLE NEVER BUY!!! It will not hold up and low quality. Have been dealing with US Quality Furniture to come replace cushions. Terrible customer service.

As a J. C. Penny shopper for over 35 years, I hate to say that I will never again order from J.C. Penny online or in the stores. I placed an order online today, using the help of a customer service person. After the order was placed, she was to provide a discount of $10.00 to the order and provide a new conformation number. I did receive the new conformation number, but no discount was provided and she changes the quantity from 2 items to 1. When I call customer service to correct this, they could do nothing. I ask for a supervisor and she told me that she could not modify my order or cancel it and that I would have to visit my local store for this correct. I have seen in the media, that J.C. Penny has been dropping in sales over the years and I now understand. Someone needs to restructure the online customer service department before this company goes down like the Titanic.

I have lost count of the times that JCP has locked me out of my online account(s). I always write down my passwords so I know what they are however the next time I try to get back in, I'm once again told that my info is wrong and I can't log in. I have to hit FORGOT PASSWORD once again and then most of the time even their secret code won't let me in. I have been a long time customer but have been shopping with other retailers due to the relentless crap JCP puts me through. Ridiculous doesn't even touch their horrible lack of professionalism involving their online business practices.

Very disappointed with customers service, came with my friend to shop at J.C. Penney in PG mall. My friend forgot her wallet at the fitting room. Came in back in an hour and was totally gone. No one seems to help us to find it. It has all my friends important documents include her driving license, credit cards, gift cards and $200. All they tell us is that they can't help with that. I ask for the video to see they can find the person that took it and they refuse. Worst experience. Will never shop here again.

We ordered a crib when I was 5 months pregnant. We were told 3 weeks for delivery. We also ordered the matching dresser a week later, also told 3 weeks for delivery. I am now 6 1/2 months pregnant, and during that time, J.C. Penney has lost the dresser. We called the day after the delivery was to happen and THAT'S when J.C. Penney said they lost the dresser. J.C. Penney couldn't even call and give us the update. We had to cancel the order, and reorder the dresser. All the while the crib is waiting to be delivered from the warehouse so that both items can be delivered at the same time.

I am seating outside a JC Penney optical store in St. Louis, 3 o'clock on a Friday. Sign in window says be back at 4:10. Terrible way to treat customers. Will never be back. This south county store should close for good. Store1373.

I called the JC Penny furniture today and a woman picked up the phone and yelled "WE ARE ON A BREAK." How incredibly rude. Here I am going to pay $1,000 or more and you tell at me telling me you guys are on a break? I bet you guys don't be on a break to collect your paycheck. I will never buy furniture from JC Penney with employees that nasty.

For the holidays I need to purchase a lot of stuff so I applied for the credit card and was approved. I received 15 percent off only on the first day of shopping. It was 8:30 pm at night so I should have waited until the next day early so I had time to use it. On the items I did use it on I was excluded from using any other coupon with it. Their sales are very confusing and I am a stock broker. You get 25 percent off this but only 20 percent on that and if you use a different payment you lose 10 percent of the savings but this is only one certain item. I brought item after item to the register after waiting in line to hear that does not get the discount find something else. Ok 22 different items later the store was closing and I received 15 percent off one item.

Really JCP? Are things that bad to where you need to shut the lights off on your customers 5 minutes before the store closes or are you simply saying "Get out!?"

DO NOT go to Stonecrest Mall JC Penney store in Lithonia, GA for catalog pick up!!! On Sunday 11/15 at 12n when store opened the computers were not up and ready; therefore it caused a long line to form. When computer came up one of the employee, older white lady, started a new line instead of taking the next person that was already in line. My receipt show I checked out at 12:49. RIDICULOUS!!! And talking to other frustrated customers in line they tell me this is a known issue at that store. This was my 1st and last time going there.

I selected a few pairs of pants on sale, then went to purchase them the next day, but got a message that ALL were out of stock. What a waste of time. I had also asked the online forum for the length of the petite size -- I received one answer that was just too vague. So I submitted the same question with a comment that the previous answer wasn't satisfactory. And now, I've gotten a message (just the latest of several from "no reply/JC Penney" - all totally useless) that says my question can't be posted because it is inappropriate!! I've actually had good luck with many JC Penney purchases, but the lack of an email contact is causing me a lot of frustration. Is anyone listening??

J.C. Penney should be ashamed of themselves. They have ruined Thanksgiving for me and my family. We have a long-standing family tradition that has been completed compromised due to extending hours into Thanksgiving Day. Their Corporate Governance and Upper Management should take a good hard look in the mirror and figure out what is really important in the world. J.C. Penney sucks as a retailer in 2015 and they could be open 24/7 and nothing will change. They are a dinosaur. Making good hardworking folks work on a national holiday to gain market share is shameful. The company can rot in hell.

I will never again order from JCPenny online. They don't have what you need in the store, so you go online hoping to find what you're looking for. You do and put your order in then they say something in not available, after the fact. Not only that I asked for it to ship to my residence, it shipped to store. Picked it up and all was wrong size, not only did they just pick my size for me instead of verifying. They sent it to where they felt I should pick it up from...

Never received any statement thru email. They keep saying they waive my late fee, what about my credit score??? Not trying to help. Customer service is not patient at all. All she wants is to hang up the phone. The customer service survey, says it will come after the phone. It was hung up immediately!!!

We bought a king size Sealy mattress set from J.C. Penney. We used the mattress for few days and every single day we have woken up with back pain. We contacted J.C. Penney and they sent someone for inspection. That inspection was a joke. The person who came for inspection took pictures of the mattress. I was told by the J.C. Penney customer service, the inspection would involve checking mattress structurally with some device. The only device the inspector came with was a phone to take pictures. We later receive a call from J.C. Penney stating there are no damages to the mattress and hence they cannot do anything about the issue. I understand the mattress was not damaged visibly, but there is a reason why me and my wife both experience back pain sleeping on the mattress. Please beware buying anything from J.C. Penney.

First off I believe the decorator Jasmine ** has little or no experience or she just is not a good designer. She came in with her swatches and as I looked over and chose a few to work with and changed my mind and asked her opinion, all I really got from her was agreement. Not a real opinion or custom reason why I should or should not use one or the other. Luckily I knew pretty much what I wanted and made my choices with no professional input except measurements. I then placed my custom order on second visit to confirm my choices in mid-August of 2015.

JCPenny reward program is a joke. I stop by JCPenny today (10/30) try to redeem my last $10 reward after purchased a pair of shoe and CS told me that my rewards are all redeem. A lady next to the checkout counter said she is experiencing same problems as well. After discuss my concern with the manager I realize that JCPenny reward is totally a joke. First any Customer Service works at the JCPenny can use customer phone number to redeem the reward for themselves. Second any customer heard the phone number from other customer and remember it can use that customer's phone number to redeem other's reward. That's why my reward was disappeared. Now I am cancel the JCPenny credit card and only use my own card. Or I will be totally leave JCPenny for good. Their Customer Service/reward system is the worst I ever seen.... Good bye JCPenny.

I ordered a mattress online. It was a bad mattress so I called to arrange a return. Four weeks later and the company has still not picked up the mattress, despite multiple calls (5 to date) to customer service and assurances that it has been taken care of. Money has not been refunded yet either.

I went to JCP to buy a dress for my daughter and a pair of shoes for me. I had asked the register to price a shirt and it was pricey so I told the cashier to forget about it but he still charged me. I had realized the charge once I got home but it was too late so now I have to go back and dispute something that I had never bought but charged. The worst workers I have seen.

Your website is the worst!!! I went to your Oxford and Tupelo MS store today and found curtains I wanted, neither had them in stock!!! And now I'm on your website trying to order them!!! I am a gold card holder!!! Should not be this difficult to order something!!! All the steps & to get it to pull up the colors!!! Ridiculous!!!

They give you a red bag that looks like a garbage bag to drag around and you're supposed to carry the clothes your kids are going to wear... Nice... They don't make enough money to give us something decent to carry our clothes around... Thank you JC Penney.

THE HISTORY OF HOW I OBTAINED A REFUND FROM JC PENNEY: Beginning in APRIL 2015, my mattress was found to be defective, and I was entitled to a replacement at no charge. Selection of a replacement was allowed in early MAY. The requirement, pay upfront $1,469.58 (charged to my JCP credit card) and within 5 days of JCP receiving my defective mattress I would be reimbursed. The defective and replacement exchange took place the last week of MAY. Early JUNE, there is no paperwork indicating JCP received the mattress. Since the mattress is not marked received, I cannot get a refund.

I'm disgusted with the customer service of J.C. Penney. I placed 4 orders a while back. One was cancelled (without notifying me) and the other 3 were shipped. The shipping info came up as "invalid," so I contacted customer service. Someone informed me that my packages were at my local post office and would be delivered within the next day or so. After a week went by, I still didn't get my packages. Some of my money still shows as "pending" on PayPal. (For the cancelled order.) Don't order from J.C. Penney. They will lie, and steal from you.

I am filing this complaint about JC Penney. On September 24, I placed 9 orders online with JC Penny. On September 25, I received shipping confirmation and tracking numbers for 7 of those orders (I have both sets of these emails). The other 2 said that they were waiting on products to be transferred to ship them out. This never happened and the orders were later cancelled without reason and without my knowledge (to which the company was unapologetic and would not let me receive these items so I just gave up on those). On September 25, when the shipping confirmations were sent out, the money was taken from my bank account (not pending, removed. I have bank statements proving this).

I recently visited a JC Penney at Fallen Timbers in Maumee, Ohio. I was very excited because I had never been there before. It's actually a very far drive from my house. My mother has a charge card to this store, which has been used BY ME several times with my shown ID. Since the store is so far from my house, I had my mother call in advance to make sure I would be able to use the card because I am not a signer on the card. Upon arrival to the checkout line I had a cart full of items.

My last experience with JC Penney was the worst experience I have ever had with a business! I saw an item (flat iron) for sale on the JC Penney website and saw that it was in stock at my local store. I went into the store to buy it and it rang up as a different price in the store (about $50 more in-store). I showed the cashier the advertised price online, and the not-so-helpful lady told me in a matter-of-fact manner that JC Penney stores do not price match their website. I thought this was a bit odd, but said okay thank you and decided to buy it online. HUGE MISTAKE!

While waiting on hold for the 8th phone call to JC Penny in the last 3 months I was reading reviews. Seems like a common problem. No calls back, no record in computer, they say they are sending 'expedited emails' that go nowhere. I have been a loyal customer for 20 years. Wouldn't order from JCP again. This older review is basically the same thing I am going through.

OK so earlier this week I was on the Web and noticed the same deal on all my usual coupon sites for $10 off or anything $10 and more plus a code for free shipping. It also showed you that you could use it on mutable transactions. So being the coupon mom I am I ordered my son and daughter their winter clothes. Got 28 items for less than $50 dollars. Felt really good about it. Felt like I could of gotten more but they shut the code down at 10:30 that night but was very excited about the stuff I did get.

I registered online for the text alerts to receive the 20% off coupon that they offer. I never received the coupon. When I contacted customer service, they gave me another coupon code. When I tried to use it in the store the cashier said it was expired. I call customer service back again! They gave me another coupon code, and to no one's surprise, that one didn't work either! J.C. Penney never gave me my 20% off! I am done with them and I have deactivated my credit card account! Horrible, horrible customer service!!!

I ordered two items from JC Penney, and both were disappointing. But they were dirt cheap, so that in itself would not have inspired me to write in. You get what you pay for after all. My issue is the difficulty of returns. They do not include a return label. Not a free one (as has pretty much become the norm everywhere else) and not even one where they deduct postage from the refund. This makes returns very difficult. My assumption that this otherwise ridiculous policy must be an attempt to discourage returns, but in fact, as virtually every other retailer encloses a label nowadays, it is most likely to discourage future orders. Certainly it will for me. Furthermore, when I went online just now to find a way to email or chat with customer service, to see if there is some solution, I found that YOU CAN'T. Again, JC Penney, you are the only retailer I know that doesn't make this possible.

Tried for 2 hours to order 3 items. First coupon discount kept disappearing on final order page. Could not get deliver to store to work. Chat person said "Try Firefox, it is working today" (I was on my Ipad. Later it went through on PC with chrome but another email came saying jacket to suit not available). Tried to have chat cancel skirt to suit but she cancelled whole order (that's all she could do) and told me to go back and re-enter. Could not use coupon because it had been used on the previous (now cancelled by them) order. I had not shopped a J.C Penney before. Lots of shopping at Dillards, Macy's, Nordstrom, Amazon, Talbots, Ann Taylor etc. Never had problems like this - never again.

On August 25, 2015, I placed my first order online with JCP. I set the 4 items (2 khaki pleated uniform skirts and 2 khaki pairs of boys uniform shorts) to be delivered to the Meyerland Plaza store for customer pickup. Items are to be ready for pick-up within 5-7 days according to the website. On Sept. 9, I received a pre-recorded message stating that my order was ready for pickup and that I only had 10 days to pick it up. The store is located about a 30-minute drive from my house but I drove to get the items that same day.

I recently placed an order with JC Penney online and this will be my first and last time. I ordered a few nightgowns, and bras. When I received my order, everything else was fine but, the bras ran extremely small. So I shipped it back, and was told I would receive a refund once the item was received. It's been nearly a month. The shipped back item was received nearly 3 weeks ago (according to UPS tracking) - and no refund. My issue is not so much getting my back my 15 dollars (even though that would be nice), my issue is more the lack of care they show to their customers. I've spoken to countless C.S. representatives, and they either dismissed me and told me my refund was on the way, or told me to talk to the bank.

I purchased a chair from J.C. Penney in March. It was a special order, so I had to pay for it before it would be built or delivered. It was delivered to me as promised, but after using the chair for just a couple months, from March until June, the cushion started sagging to one side, and was bad enough that it started to bother my back. I called their customer service and was treated very rudely. After several calls and escalations, I finally got a service call scheduled. After waiting 4 weeks for the service call, the "technician" showed up, took pictures of the chair, and left. My complaint was that the chair cushion sagged, but he did not a sit in the chair or ask me any questions about the chair. I was told that the technician would repair the chair when he came, so when he just took pictures I thought he would go back to the store and let them know that it needed to be brought in. He told me I'd hear in 7-10 business days.

Eleven months after ordering a sofa and chair from JCP, the product was in poor condition. I thought I was stuck with it until a random convo with a JCP salesman prompted me to call about my warranty. I started the claim probably three weeks before the warranty was up. Replacement pillows were sent that did not fit properly. I contacted the store again and was told that because the issue was not resolved before the year was up, JCP would not refund my money. Their only option was to send me another set of replacement pillows like the first ones that were unsatisfactory. I was not comfortable with the product or the replacement product.

I am a retired associate and I shop at Penney often. Yesterday went there looking for shorts for my husband and they did not have his size. Went to another store in the Mall and returned to JCP to look for some things for me. Went to counter, asked sales girl if she could watch my packages - I wanted to go get a belt for my husband. She said since they were from a different store that she could not. I said "really, I just need to go get a belt." She said no that she could not. When I worked there customer service was number 1. This store has gone from good to worse in the sales people to the way they dress to the help one receives. I don't shop there that much but now I will stay away and shop elsewhere.

I would give JC Penney's zero stars if I could but had to give one star as the lowest. I tried placing an online order and it zeroed out my $100 gift cards with no explanation. I couldn't place the order so I called the order in and placed it over the phone. I was told they would charge my credit card $21.84 (and I have an email from Penney's stating this as well). When I checked my credit card statement - I had a total of 8 separate charges totaling $130.00.. and counting. I have spent over 3 hours of my time with first customer service and then customer relations being told MANY different things and false promises. Robin in consumer relations told me she would manually credit my card the full wrong amount almost 2 weeks ago and has not done so. Apparently after my 30 minute phone call with her today - she is not going to do it at all now and is totally going back on every part of our conversation we had previously.

On August 19 I purchased a Sealy® Avery Euro Pillow-Top - Mattress for my niece in IN. The reply e-mail stated she would be contacted prior to September 8 to set up a delivery date. She was never contacted. I contacted their customer service department today at approximately 9am CST. I was placed on hold for approximately 20 minutes. The representative that took my call stated she would connect me with the furniture division and once again I was placed on hold. Wait time - 10 minutes. When I was finally connected I spoke to a representative that stated the bed was waiting at MXD Delivery and their delivery service had attempted to make contact with my niece but received no answer.

I was in the JC Penney in Prince George's Plaza. I attempted to make a purchase and the cashier rang the item up and it rung up the item which was the regular price and I told the young man that the item was on sale for $19.99. Instead of him taking the money off he looks at me as if I am suppose to pay that. I double checked price as he should have, it was a labor day sale. I got back in line and received another cashier who took the money off, instead of the first cashier doing his job could have done the same. I wish I would have gotten his name at the time. It was a Hispanic cashier.

I do not even know where to start. We ordered the Charcoal Oliver sofa last spring, and it was supposed to arrive in June, but sometime in early June the order was cancelled (I called and was told it was not our fault, it was a "systems error"). No one bothered to tell us that our sofa was not coming, mind you, I had to make the call. When I did call in late June, expressing surprise that the sofa had not yet come, I was told that the order had been cancelled from their end, but that if I still wanted the sofa, they could still give it to me at the sale price. I agreed, and the sofa was supposed to come in August.

I purchased a bathing suit prior to going on my vacation to Sanibel Island, FL. When I got to the island I discovered that the security tag was still on. The nearest J.C. Penney store was over 35 miles away. The toll to get on the island was $6.00. The gas to get there and back was an added expense. I first tried several stores on the island but they could not remove the tag. The expense was one thing -- gas and tolls -- but the time I lost traveling to the store and back cannot be replaced. Seriously! Is it not the sales associate's job to remove the tags? Compensation in the form of a gift card would be a small compensation. Not to mention my husband and children's loss of vacation time as well. Not a good to way to start off a vacation that we had planned for over 2 years. I understand that this things happen but I am totally done with shopping at J.C. Penney.

JCP has changed very negatively. If you try to make an order through their website it doesn't let you. It doesn't let you save your items in the shopping bag. They used to have a chat and email contact, but they don't anymore. Horrible service! I had to place an order through them by calling. The person who took my order put a wrong billing address and NAME! She told me there was an item available, but it wasn't that item! I had ordered it before but they had told me it wasn't available... But they still have it as available in their website!

I placed an order with J.C. Penney and canceled it 20 minutes later due to some negative reviews I read on Google about the quality of the mattress. I was assured by the lady I spoke with that the charge would be reversed within 48 hours if it did show up on my credit card at all. The charge did show up and to make a very long story short, I had to call J.C. Penney a total of 13 times to cancel my order because they failed. Each time I talked to someone, they tried to ship the order, which I refused, they failed to issue the credit and I had to dispute the charge with my credit card company. I spoke with only two helpful representatives the entire time. The only one who knew how to reverse the charge was Toshia, but for some reason it still did not show up on my credit card so I took matters into my own hands.

Today I ordered 3 pair of Levi's jeans online. Mr. O'day (I think O'day is his first name) was the customer rep. I spoke with. He was very helpful and polite. I questioned whether or not I was eligible for the 10 percent off coupon I received in the mail yesterday. He explained that technically I'm not, but would grant me the discount as a one time courtesy since I called to question it. Mr. ** was so polite and professional in his dealings that I would not hesitate to order online again. I have had negative feelings concerning my dealings with JCP employees in the past, but am delighted with this recent experience. Since customer services is so vital to your company's success, please give Mr. ** a raise!!

I made a large school clothing purchase online with JC Penney's through PayPal on 07/31/2015. I then received an email stating that it was delivered on 08/05 to my local post office. I waited a couple days thinking maybe it was going to come to my house which it never did. After 8 days I called them and asked where is my package? They could not tell me anything not even what post office it was delivered to or anything. I was furious. I then asked to speak to a supervisor who then informed me I had to make the purchase all over again and could not use my PayPal credit and most of my items were on back order or out of stock.

What turned into a simple 150 dollars order was a complete disaster. It took at least over 20 phone calls and another to 8 supervisors to finally get my order after 2 weeks. Their online system has to be the worst there is. Their dumb coupon codes and their rewards are one big joke. Never again.

I bought my wife a jewelry box from JC Penney for her birthday. It was at a discount, but nothing was noted about the defect. Turns out the box will not lock because the mechanism does not line up with where the lock is supposed to attach. It was simply milled incorrectly. So she opens her present and finds we have been cheated. Now I have to drive 20 miles to return it and waste an entire afternoon because they thought it would be a good idea to just liquidate them instead of returning them to China to be replaced or whatever. And it pissed me off and disappointed her during what was supposed to be a happy occasion. Stupid, crappy management that sucks.

I had an appt in Plano, TX to get my hair cut and it was with a different salon, not at JC Penney. The salon there told me that they could not let me through @ 9:30 and I explained I needed to go to the other side of the mall to another salon and that due to my disability, it would be almost impossible to walk around to the other area to try to get in. My appt was at 9:30 am.

I filled out their online credit application and never heard anything from them. When I called customer service to see if it was approved or denied, they say I've never opened a Credit line with them, but I did open an online account and authorized them to spam the crap out of me with sales and coupons. Funny, I always save applications, bill pays, contact, etc to my desktop. It was definitely a JCPenney Card application I filled out! Thanks JCP.

I placed an order online with JC Penny. I received a confirmation email. I later received a follow up email stating that my order had been cancelled. I tried to call the number on the email and was told that the customer service center was closed and to call back during normal business hours. I called today and explained why I was calling, provided the order number, confirmed my personal information and then I asked why the order was cancelled. The representative told me that it was most likely viewed as fraudulent. I asked what would have made them think I was placing a fraudulent order. She started getting hateful with me and laughed at me. She said, "if I tell you what we look for you will be successful the next time you try to place a fraudulent order."

Biggest mistake I have done was order window treatments from J.C. Penney! The sales lady came in, took measurements and promised I will receive my window treatments within 7 weeks. I paid her half the bill which was $4000. They never updated me on the status. After 9 weeks of waiting I contacted the sales lady for status, "oh yeah they will be hung next week." When the installers came to hang them one of the Roman shades was wrong size, 3 cornices missing and two-panel draperies missing. So I contact the sales lady, "oh yeah we are on it." We ordered the cornices, I don't know what happened to them. And the fabric should be coming in next week in which I have to wait another two months. I will never trust JCP. I asked for a refund. What a waste of time.

I work at the J.C. Penney store in NH and I have been there for over 10 years. In that 10 years I have seen this store's business decline and I have seen a lot of employees let go for no reason but to SAVE MONEY. We work with skeleton crews and they expect us to get credit applications (MOST IMPORTANT TO THEM), TRY to give good customer service but cannot because there is not enough help there to do everything. We must ring out customers, straighten clothes, clean fitting rooms, dust racks, answer phones, do catalog orders (used to be a catalog dept for that, but that went too), retrieve catalog orders, help customers find things, straighten out the work area, do returns, and other numerous things. Sometimes one person has to do all this alone, and the pay is way below average. After over ten years, I still make about 9.00 p.h. for all this, my children make more than I do doing less.

Do not ever order anything from them. I shopped here for years. Recently relocated and ordered a bed. It has been a freaking nightmare. Very very disappointed in the customer service.

I bought a Rowenta travel steamer fall of 2014. It stopped working spring of 2015. I went to return without a receipt and the manager refused. I will NEVER EVER shop there again. EVER.

I purchased several pair of little girls' princess shoes and several pairs of pajamas. I had my granddaughters try on the shoes and walk around the living room. My daughter decided they would outgrow them very soon so I took them back, along with the receipt, tags and all. The sales clerk, a very old, redheaded woman was incredibly rude. She claimed that she could see dirt particles on the inside and even said she could detect an odor.

I'm going to start off by saying I live pretty far from a JCP so I do most of my shopping online when I go to buy from them. Lately (past 5 months) I've been trying to do some online clothes shopping. And every time I want to buy something or when I go add it to my bag it says "Oops we have encountered a problem", then says "please continue shopping". So I hit that, and I try saving it for later, then it says that item isn't available any longer. It says that for EVERY product. Which I know isn't the case. And then when I go to look at my account, It says my session is expired. And I have to relog in. It does this all the time. I literally can't buy ANYTHING on the website. I also have a credit card with JCP that I haven't been able to use due to this problem. Please resolve.

I bought a 3 piece bedroom set for my daughter prior to her birth in 2012. Today, was the BIG day for her and we were going to convert her crib into a "Big Girl" bed!!! I went to get the toddler rail to finish the conversion and discovered it was missing. After 45 minutes on the phone with JCP they confirmed that yes I should have received the rail, but it was too long ago to do anything. I explained that I spent over $700 and assumed that all parts were included. I had NO NEED to open all boxes back then as I only needed the crib.

I am just letting you all know don't do your back to school shopping at J.C. Penney. They don't honor their ads. I will never shop there as long as me and our family lives. I will make it my goal to let everyone I know that goes to J.C.Penney never to shop there again.

Had to wait 2 months to get furniture. Talked to someone on chat and got the runaround. Was told a lot of misinformation. Was told I would get a refund for delivery charge and that never happened. Called customer service - no help. So I guess no more shopping here.

I have been a loyal JCP card holder customer for over 20 years. My account has been in good standing, never missed a payment. Recently my credit limit was reduced. I strongly believe this so unfair, make my payment on time every month. l have also been @ platinum status for 3 years or more.

Signs were clearly posted in regards to items that were $14.99 now $7.99 and up to sale price of $17.99. However, according to the salesperson, there NEVER were items for the sale price of $7.99. We asked to speak to a Manager... which didn't do any good. The Manager said 'these are standard signs we use and not every price is there'. She had no excuse why everything on that rack was originally $30.00 and $34.00. Complete False Advertising. Will never enter another JC Penney's store. Their quality has gone down, prices have gone up and they have no idea what Customer Service is.

I purchased some clothing online and realized only after, that I had gotten the wrong size. I called customer service immediately, to see if I could cancel the order. Apparently you are unable to cancel orders, on anything, at anytime and have to wait to receive the product, only to return it to a J.C. Penney store. I think that's silly and pointless. Why not just cancel it on their end and return the money to my account. Now I have to wait a week for something I don't want, return it where I probably won't be refunded shipping and handling, just to purchase the correct size later.

Do not buy anything from JCP.com, they do not care or are incompetent, and can not deliver the product we ordered! Order process, I was quoted a price on a nursing glider chair with a 20% discount and free delivery, but I was charged full price plus delivery ($75). I finally, after several calls, got a 20% credit applied, but had to pay delivery!

I would like to update my earlier review. A manager from JC Penney phoned this evening, and they are sending me the complete bed that we had assumed we'd ordered. It will all arrive together this week at no extra charge.

This once awesome store has become nothing but a bunch of rubbish with incompetent employees. Just over a year ago I bought a queen size mattress set from the JC Penney store in Altamonte Springs, Florida. In less than a year the rubbish mattress set began to fall apart. After an insane number calls to customer service, they sent out a "Technician" to examine the mattress set, who determined that it was indeed a rubbish mattress set. I was assured he would send in his report that day and that I would hear from customer service shortly. And when I heard nothing, it was back to multiple calls to customer service, where finally, I had the option of having the set replaced with the same rubbish model or I could pick out a new mattress set at the store, pay full price for it up front and then be reimbursed for the cost of the original mattress set. I chose that option and paid around $1600 for the new set.

I recently purchased 12 new shirts and 12 new pairs of shorts and if anyone ever purchased big men's clothes know they are more expensive than normal. Now I bought the clothes and brought them home, cut the tags then packed them for vacation, get there and they have holes in the shirts on the seams. The shorts have excessive strings hanging off the pockets and I am just very disappointed in the purchase of the items.

I ordered a mattress online. When delivered and set up I was downstairs. Signed for delivery without checking (my bad). Within the hour I found the mattress was too hard and thin for my taste. Called for a return and was told it would be $125 return for a $210 mattress. Crazy! Obviously I had not slept on it. Advertisement did not say it was firm. I decided to send it back just not pay for it and close my account. But supervisor Tosha in furniture worked with me and I appreciate that. I can wear clothes for a month and bring back. But a mattress in my house for 45 min. that I couldn't "try on", I'm obligated to keep or pay a penalty.

I am very disappointed with J.C. Penney. I paid online for 2 skirts 7/15/15 which were to be sent to the Stonecrest store. After 12 days, noted the status was still pending. I called 1.800.322.1189 and spoke to a very mannerly service representative, who stated he was unsuccessful (after many attempts) in contacting anyone at the store, or his supervisor for help to resolve the delay. He offered to cancel the order and refund the money; then reorder the identical skirts, but the new cost with a "25% discount + 1 business day free shipping" would result in an additional $10 ($51+) in comparison to my initial ORDER TOTAL: $41.71. This is UNACCEPTABLE. I definitely DO NOT wish to reorder the skirts and will await my refund "in 3-5 business days."

I walked into a JC Penney store with a 95% certainty that I was going to get a recliner that I wanted. Little did I know, I started to ask question about the product but the sale rep was extremely disrespectful and wanted me away (not to bother her). I then asked her to close the deal (aka, write up an invoice for purchase), and she disrespectfully answered back to me along this line: "I work and earn hourly wage; I am not on commission; and I do not need to close a deal with you!"

12/11/14 We purchased a crock pot in full, but the Newberg, Oregon store had a rebate promotion attached. We submitted our Rebate Receipt Information by mail on 12/15/2014. We waited the 6-8 weeks as required but did not receive a rebate. I phone Valery at JC Penney's Rebate Center on 4/22/2015 and she asked that I scan my information and e-mail it to her. I did this the same day of my phone call.

Placed an online order. My card was charged. No merchandise, no answers to emails 5 sent, no reply to any of them regarding the merchandise ordered and using my credit card number. Called their customer service phone number - on hold for almost an hour. Finally someone answered telling my email address, name or order # do not exist. However, I am getting solicitation emails from jcp.com, then I got the explanation "we are having a glitch with the computer". Will have to dispute the charge on my credit card!

They're all cheaters in every possible ways.

JC Penney is by far the worst company especially their jewelry department! I WILL NEVER STEP FOOT INSIDE ANOTHER ONE! And I encourage anyone reading these too seriously take everyone's advice and run! My now fiance purchased a $6000 2 CT ring from here. Sent it out to get it sized, had it back in two days! YAY! NOT!!! The main center stone was falling out and crooked. Now, I just got engaged and didn't want to ruin the moment so we didn't do anything until we got back home. We went to JCP to get it looked at and find out what was going on. The advice Gloria gave my fiance after poking and prodding at it was to "Let the stone fall out and then bring it into us so we can send it out for 3-4 weeks"! Mind you I have only had this 1 week!

I ordered a mattress in early June. After hearing nothing for about 2 weeks, I checked my account. They showed the transactions as complete. On further follow up I found that complete meant cancelled because they were out of stock! They had not communicated this to me at all. Like a dummy, I chose another mattress and ordered it. They charged it to my card but 3 weeks later, still no mattress. I called today. I was transferred to 4 different "customer service" reps. Each transfer meant about 15 minutes on hold. The third one tried to tell me that they had called several times and I had not answered (this on a cell that I carry always)! Finally transferred to an outside moving company who had been given the wrong phone number. Supposed to deliver next week. We'll see! Obviously, I now understand why Penny's is going bankrupt. I would never use their service again.

I sat on the model before ordering, guaranteed delivery date, did not happen, excuses after excuses. Repeatedly telling me it must be inspected before delivery. Sofa came with large tear/hole on the inside back. The soft down wrapped seat cushions are hard rocks, the back pillows are missing half the fill leaving large gaps in the cover--it's a slipcover so the pillow covers aren't filled because there is not enough fill. This makes the seat depth very deep because the back pillows are so thin. Customer service over these issues has been a nightmare, rude, this issue is still not settled and I have put a claim against them with my credit card company. I will never buy another thing from this store.

Fighting over $125 faulty product. Restock fee for pickup of item. Online only item. Not to specifications listed. Dealbreaker, standard seat height of sofas, 18 inches as website stated, it is 14 in. A full bed, ludicrous, seat depth is 19 1/2 in. Twin? Faulty, shoddy product. Email to corporate next step, given up with customer service.

Worst store with the worst customer service! Stay away! I'm on a mission to warn everyone I know. I bought a mattress at the JCPenney in Dallas, TX that NEVER came and they never even called to tell me. This is the first and LAST purchase I will EVER make from this crap store. After I thought, on my own, to call in and make sure my order was set and all was still in place for delivery 2 days from that time, I had to wait on the line for over 3 hours to get someone to speak to because no one knew what was going on with my order.

So I am currently in the process of establishing good credit/score. So I decide I wanted to buy something nice for myself from JCP and to keep my card current, as I was told it will help my credit score. So before I could even order anything I received a letter in the mail from jcp. To my surprise they decided to shut my card down in 5 days, when I got the letter my 5 days were up! It was dated for July 2 right before a holiday and the weekend, being sent from Orlando and I'm in rural ny. Really! Why is it so hard to succeed in life, agh.

My daughter has been a long time purchaser of two styles of black pants for work which have consistently been priced at $18. She loved the price and the fit. Yesterday we went into the JCP in Cape Girardeau, MO, and those same pants were priced at $34, with a buy one pair get one 50% off "sale". Interestingly there were price stickers placed over the original price of $18 which was discernible through the sticker. One pair of pants on that rack didn't have a new price and was still priced with the original tag at $18. My daughter took a photo of two price hang tags, both with the original price and the "new" price.

I ordered custom made drapes and blind for my windows costing over $3000, I placed the order in February. After two month of waiting the scarf for the drape were too short, the ends weren't tapered properly, the brackets for door blinds weren't in the box so they wee unable to put the blinds up. The black out blinds were cut too shot therefore light still come through the windows. I had to pay the balance of the $300. I had to another month for the brackets for the shades. I was told the scarf would be redone. It's been almost three months now and I still have not received the scarf or the proper size shade. I contacted the sales person a month ago to find out the status of the window scarf, she said they were in transit. It's now July and they're still in transit!! Will NEVER USE AGAIN OR RECOMMEND!!

Penney's used to be able to look up a store return on the credit card that the item was purchased with. No need to keep track of the receipt. Well now they have changed their policy and can no longer look up receipts with a credit card. So if you have no receipt you're out of luck. Kohl's lets you look the receipt up with your credit card so I guess that's where I will do business from now on. Bye-bye Penney's... It's been a 50 year relationship but it's over now.

J.C. Penney is such a ** company. With my unpleasant experience with the lady I dealt with who had no idea what she was doing because that was not her department. Then I went another day and the guy who was there, who did a much better job, but still, it wasn't his department. I should not be making 4 trips to jc penny because they are careless about who works what department. I do have to make another trip because the lady told me to get the wrong rods even though dimensions were given and pictures were shown. Because of my horrible experience I refuse to step into J.C. Penney ever again. Unprofessional and careless. I guess their reputation isn't much of a concern.

I used to shop a JC Penney all the time, until... I had an outstanding balance of $23, sent the check for $23 but it arrived ONE DAY LATE. They promptly sent me a late fee bill for $23!!! I called customer service and they told me I am lucky it was $23 and not the usual $25! I told him that's a 100% late fee! First he kept excusing it and eventually after I kept pounding the fact that it's an outrageous 100% fee, he said "yes, basically it is." Needless to say I cancelled my card right then and there and after years of loyal shopping, I quit going there.

I am disabled can only walk with two canes and these nuts at JC Penney now want me to quit picking up my order at nearest to door and parking cus. service station but to walk all the way across store and then ride an escalator or elevator up to the second floor and walk all the way back across store and then wait in line 15 to twenty minutes while they have one very slow clerk both helping retail customers and retrieving online packages. Never again. Their online policy is outrageous with no accommodation for disabled. And on top of the terrible inconvenience they sent me the wrong merchandise, broken merchandise and I had to drive back up there and go thru all this again. Boy has Penney's changed. If they cannot do online right, which they cannot, they should get out of it.

On June 7th at 12:00 I went with my 10 yr old for getting her hair colored and straightened for a concert. I asked the lady at the desk, the price for coloring and straightening my daughter. My daughter was standing right there with her hair down. The lady told me $55 if it is not done by a master. I also asked her how long does it take. She told me 2 hours but we were asked to go back at 3:15 PM. We went there as agreed. We were taken inside by a staff (Last name **). She shampooed my daughter's hair and made her wait for her hair to dry. After about 45 minutes later she came back and put the color on and let her sit with the color for another 50 minutes. While we were waiting there, she finished another customer's hair washing and hair cut.

I had purchase 2 bra and the clips fell out and your store would not take them back...

Visited Longmont, CO store, 6/5/15, 7:15 PM. The only employee at the jewelry counter was holding a personal conversation with someone. When I approached, she made brief eye contact but did not otherwise acknowledge me. Waited politely for them to finish or put their chit-chat on hold. They did not wind up; I received no further acknowledgement. I left the store rather than attempt to deal with this rudeness. Haven't been shopping JCPenney much and they will now stay at the bottom of my list.

Recently I checked into my closet to find 10 unused XL golf shirts and realized they were the wrong size. Although I didn't still have the sales slips and couldn't trace the purchases I attempted to exchange them for XXL. This was at the Gulf Coast store in Fort Myers Florida. I was offered $.97 each for shirts that I had paid $10- $15 each and told that was their new policy and I told them that was unacceptable. I called back later, asked for the store manager. He was out and I was referred to the manager of the day who flippantly told me that was their policy. AFTER OVER SHOPPING THERE FOR OVER 50 YEARS, THEY WON'T SEE ANOTHER DIME.

My husband bought me a diamond ring 12-26-14. Received the ring late. Had it 3 days diamond fell out. Had them fix it. They had Kay's jewelry fix. JCP lost my paperwork and I didn't get my ring till weeks later. Told me that happens to floating diamonds and I have other jewelry and that never happened.

I was shopping online for a particular shirt in three different colors (1 shirt 3 colors). The size I needed was not available online, but was available at a few different stores, but not one that was close to my area of where I live (Well that's what online said). I contacted customer service and they said "If I opened a JC Penney's account at the nearest JC Penney's to me I could order the shirts from another store and they would ship it to my house. So, I drive 45 mins. to JC Penney's, open an account (which of course dings my credit), have the customer service lady call the three different stores (which said they had this shirt in store in the state I live in, on the Online system for Jc Penney’s) only to find out that none of the stores had these shirts (But online said they did).

Ordered a mattress top only online on May 7. On May 13 a utility delivery truck (not UPS or FedEx) shows up but the guys say they won't bother getting the package out of the truck because they know the order is wrong. They said they told the warehouse it would be wrong but they loaded a mattress bottom box spring anyway. So I call J.C. Penny telling them the problem. They said they had to wait till the item was returned to them and they would send out another. It would take a week. I call after the week is up to track my mattress. They can't give me tracking info cause they are using a new shipping company. This is the end of May still no mattress, no way of tracking, my J.C. Penny card is charged the price of the mattress and I am disgusted. How hard can it be to get the order straight?

I am a regular client and I love to go shopping very often to Orange Park JCPenney, but when I was there today I got the worse experience in customer service. ** who is the lady that assisted me, is the most rude associated that I have never met, in addition she didn't help me to solve a little problem that I got with my rewards. This kind of persons is the reason why we can stop shopping and don't recommend go to JCPenney. Unfortunately **, who always is ready to solve any situation is off Today.

I had opened a JC Penney card last month to get a 25% off on some stuff I was buying for my son. I received a statement for a payment of $64.11 due on 5/27/2014. I lost the statement and could not remember when the payment was due. I went online today, and found out my payment went up to $89.11. I called customer service and she told me my payment is late and I was charged $25 late fee after 3 days. She went on to explain to me JC Penney does not have a grace period. All I did, I made my payment and cancelled the card. I rarely go to JC Penney, now they will never see me again. Being charged $25 after 3 days, it is unacceptable. Good luck to you all customers, make sure you check your statement before making your payment!!!

Bought an expensive ring for my wife for our 15th anniversary. As it was so expensive, it was never in my mind that real gold was going to change color. My wife's beautiful gold ring change color to a pink copper color and one of her stones fell. No warranty, no nothing we were able to claim. In other words I found out in other Jewelry, it was a mixture of cheap bad quality gold. After many years of buying at J.C. Penney, never going back. Lost my money and so sad, because of my hard effort for this present for my wife.

I've been shopping at J.C. Penney at Eastridge for many years and I'm so disappointed that this company doesn't spend more time training their employees or at the very least screen them or possibly drug test them! I was in the woman's apparel department where I encountered an employee named **. She was quite possibly the rudest and absolute meanest woman I've ever had the unfortunate displeasure in meeting. First she yelled at me for asking if she could search in the system for a certain blouse I was looking for in another size. Then she insulted me by saying I was too overweight for the said blouse.

I placed an order on JCP.com & paid extra for the express 3 day shipping. When I checked out and paid for the order, it provided me with an arrival date of 3 business days. However, my order did not arrive in the 3 business days. Apparently, we are paying for the shipping method after it leaves the warehouse. However, nowhere on their website does it explain that. Nor does it explain it could take several days for the order to leave their warehouse and my 3 day shipping begins at that time - so providing us with an arrival date of 3 business days upon check out. It very misleading & quite a profit center for JCP.com since they don't seem to handle the orders any differently other than sending it 3 day once it ships out. Standard shipping is 4-7 days, so there is no benefit to paying for expedited shipment.

Had the card for over 15 years and guess what. They decided that some false credit score which isn't true at all (own my house no mortgage) and they are lowering my credit limit to what my balance is which is at this time $125.00 from $1200 dollars. Guess what? I am paying it OFF NOW and closing this ** DOWN. Will pay cash at Macy's and NEVER shop and JC PENNY'S again. Good bye and good riddance you piece of ** credit card from ** hell. BYE! FOREVER!

Your website is very user-unfriendly, complicated, repetitive, so bad you just give up. I like your store; however.

I had a hair cut at this salon. The cape she used on me had a terrible smell kind of BO. I asked her if the cape was clean? Asked for a clean one and she said it was clean. As far as hair cut I could have done the about the same. My hair was cut 4 inches shorter than I asked, and back of it was 2 inches longer than I wanted. I did take a picture to show her what I wanted, don't know what she would have done if had no picture. A good advice - "stay the ---- out of J.C. Penny all together."

I went to JC Penney salon in Kingsport Tn to have my hair highlighted. I waited 25 minutes before someone decided to do my hair. The employees were doing more cigarette breaks than worrying about if they can help me do my hair. I felt like they had an issue with me for some reason and I call back on Sunday to go back in and have some more things done to my hair. The young lady ** that worked there told me I couldn't it and it had to be ** person. Found out that this wasn't true anybody can do your hair. It doesn't have to be the same person. I felt like I wasn't good enough for them to do my hair and as well I was told that "you get a free gift when you spend a certain amount of money."

I ordered blinds for my entire house from J.C. Penney's website in mid February. I have spent way too much time on the phone and running back and forth to the local store picking up staggered backorders, and now, with just two window blinds remaining, I find out that an order that was re-ordered due to a "glitch" had to be re-ordered and BACKORDERED AGAIN. After two more weeks (three and a half months after the initial order) I discover that the order was CANCELED, and with no notice or explanation to me by J.C. Penney. I've had to reorder them AGAIN!!!

Ordered a jeans in Alamogordo JCPenney store on 5/1/2015. I received a phone call this morning about my jeans has been arrived, and I need to pick it up from local JCPenney store. I went to JCPenney to pick up my jeans after work. After the store worker searched my jeans for over 45 mins, they finally call a department to find out where is my jeans. They was told my jeans were not been shipped yet? My question is why I received phone call? Is JCPenney made a joke with me??? Unbelievable!!!! 5/8/2015

Went to JC Penney, had a 10.00 off coupon and save 10 percent on purchase. I was told that it does not apply to Clarks sandals and all sneakers that some of the companies do not want you to use coupons. I went to Bealls and they were more than happy to take 10.00 off. Will never shop at JC Penney ever again.

I have shopped at JCP since I was a teenager. I am now 60 years old. I have spent thousands of dollars at this store. In all those years, I was 30 days late with ONE payment, due to the fact that I had money stolen from me. It went onto my credit report and they promptly closed my account. For the 2 years since, I have made timely payments. I had one returned payment, but promptly made a follow up payment. I called recently to have my account reopened and they refused. Since then, I have used the service of a Credit Repair agency, who sent out a verification notice of the 30 day late payment. I got a letter in the mail, saying that the 30 day late payment was accurate.

Recently, I placed an order on JCP's website. I paid a little extra for the premium 3-business day shipping option. Well, here I am 2 weeks later and my shirts still haven't arrived. Growing quite tired of everyday worrying that I'm going to be out $40+ and never receive my items. I know I will never again order from their website. Should my shirts ever arrive, I'll update this post (though I'm new to this site and unsure if that's possible).

I've always been a loyal customers at JC Penney. My fiance purchased both my engagement and wedding rings from their jewelry department. The rings are absolutely gorgeous! When we took them back to be sized we were told that there is no information in their system to confirm that the rings were purchased there, even though we had provided both the receipt and the jewelry care plan. After about 30 min our information was finally located. We were then informed that it would take 3 weeks to size the rings, a completely unacceptable and ridiculous amount of time. I've had rings sized in other stores that took no longer than 5 days! Will NEVER purchase another piece of jewelry from this store again. Very disappointing.

I went to Pier Park JCPenney on Panama City beach, FL yesterday to exchange. ** at customer service did not greet, smile and had attitude. She act like she didn't want to do her job. If she was the customer I am sure that’s not how she wants to be treated. It was like she was just telling me “No, I can't go home!” I don't know what her problem was. I have worked as a customer service for awhile and this is not how my manager trained us to treat our customers. ** needs training and the store supervisor or the store manager should take care of this immediately.

Sadly, the extremely high interest rate that they give to everyone, no matter how good your credit is, makes this card worthless unless you do not carry a balance. They have high fees also if you are late by a time or two and will soak you. I've had other cards that do not do this, and have rescinded fees. Bottom line is that we're paying all this for bad management. My card will be paid off next month and I will be glad to see the back of them.

I went to JCPenney salon in PV mall Arizona. The hair stylist over there recommended me to do the very expensive hair straightening and promised it would remove 95% of the curls. After 1 week of doing straightening, my hair appears to be same as they were before. When I asked them to repair it or do it again they are refusing me by saying you may lose the integrity of the hair. I also bought very expensive products. The owner please help me to resolve the issue. I want my hairs to be straight or my amount back.

I worked during the season at JC Penney. I was harassed and treated with disrespect as an elderly person. You filed a complaint with EEOC but they didn't investigate. I went in after Easter because I'd tried all other stores in the area to buy what I was looking for. The store was a MESS and there were 3 people at one register talking to each other. I asked one female to help me but she wasn't much help. The merchandise was poor quality. I made a purchase and the other 2 women went to the cashier ringing me up and was telling her who I was. They were laughing and poking fun. I call these type women dumb Kentucky Hillbillys. Bad for business.

You end up paying way too much for a badly run company. I used to shop frequently there but between a number of mix ups, and poor products with high prices, I quit. The last time I did a small shopping run at Christmas, and will not do it again. Beware of the extortionate interest rates, poor products and bad management.

J. C. Penney refused to accept a check from me because of information provided by the fair credit act. So come to find out it was a false report from Check 'n Go Online that I had committed check fraud. I contacted Check 'n Go and they could not validate there being a debt to be paid. They took advice from a third party company that doesn't validate a debt. So in short, anyone can report you by just going online and putting your name in. I feel this is bad business to refuse to do business with you based on a false report.

I just had the worst customer service at JCPenney. I placed an order online on March 31 to be ship to the store for me to get it there. After no receiving any sort of communication about my order, I called their customer service on Wednesday April 8 to know about when I would be able to get it. They told me the order was shipped on April 1, that I need to wait one more day because they have a window from 4 to 7 business days for the store to get in touch with me to go and pick it up.

JC Penney's must think its customers are stupid. When they were doing their no sale just low pricing thing, I was buying my work shirts from there and I was paying 9.99 for them. And when they went back to their big sales they went up to 19.99 and now when they’re on sale they’re 14.99. I complained about it but it’s really not the associate's fault, so who do you complain to? You don't, you just find somewhere else to shop.

JCP website does not allow customers to input PO boxes and RFD addresses. For anyone who lives rurally and does not have to the house mail delivery, po box is our only alternative, we cannot input box #s on the orders!! Even if things come UPS, they usually "drop-ship" to the post office and without a box # and/or RFD information the post office has no idea what to do with it, so it gets returned to sender marked "undeliverable as addressed". JCP cannot tell you if it will come UPS to the door or dropped at the post office or USPS.

I purchased a 1.5 carat diamond ring for $4,828.00 (the value was stated as more than $7,200.00). I have a certificate of authenticity and the receipt of the purchase. I took the ring to a jeweler as the stone was getting loose. The jeweler wouldn't touch it after looking at it. "It is fracture filled and will fall apart" is what I was told. When I contacted ** the sales manager at J.C. Penny in Richland Washington I was informed they did not sell fracture filled diamonds but if I had insurance I could file a claim, and if not they could send the ring to their Texas lab to verify that the fracture filled diamond is not from J.C. Penny.

I have been a J.C. Penney Customer for many years but I am in the process of paying my account off. I will continue my shopping with Macy's department store because when they give you a discount slip there are no exclusions. I spent about $300.00 over the weekend (March 28,2015). I was given a $20 off JCP bonus cash but you have to spend $50 and it has to be housewares but has a lot of exclusions. I then received a $10 JCP bonus cash and it said could be used on handbags, women's accessories, shoes & etc., you had to spend $30.00.

I went shopping in J.C. Penney and as I was leaving I fell and my phone dropped out of my pocket. Without noticing right away I left the mall then later notice and immediately returned to JCPenney. The phone was turn in to them but they gave it away to another customer who said she was missing her phone. I was sure to ask the J.C. Penney associate just in case their manager asked her after I did, did she ask the young lady to describe the phone before giving it to her.

I placed some orders online, 2 on 3/19/15, 2 on 3/20/15 and 2 more on 3/36/15. I placed all orders but one for ship to store. I received my confirmation emails stating that all ship to store items will be available in 4-7 business days. I figure OK. The one item I shipped to myself was said to be coming from the manufacturer so it would not arrive for about 2 weeks. I didn't like it but I figured I could live with it.

My sister, who is a diabetic, and her family and I were shopping at Penney's on Saturday 3/21/2015. My sister's blood sugar dropped suddenly and she started getting sick and shaking. We rushed her to salesgirl at checkout telling her what is going on which she clearly see my sister was in distress. We noticed there was some candy for sale at register and we asked if we could buy the candy to raise my sister’s blood sugar. She pointed to us where the end of the line was (which was a long line). We had to sit my sister on the floor and feed her candy to raise the sugar which took awhile.

My complaint is with the way the company maintains your credit card status. The status of any other should not affect the current standing that you have with them. It's known with other cards to not make any advances while delinquent but JCP drops all activities including any other attached to this bank. Please READ FINE PRINT BEFORE SIGNING FOR A CREDIT CARD!!!

Somehow a JC Penny's Credit Card account was placed on my credit report. I have contacted them twice and now placed a BBB complaint on them. The account was opened 3 years before I was even born. Not my SS#. I can only assume people’s personal credit information is not important to them being how I have to go to these measures to attempt to correct this.

Customer service agreed to notify the credit report bureau and tell them that I didn't receive the bill so I wasn't delinquent on the payment. They however didn't volunteer to refund the two months late fees for which they billed me and I paid.

J.C. Penney really disappointed me, and I hate that they have lost me as a customer but I would be dumb if I continued to do business with them. So I order a jacket in February. So to the free shipping to the store, I decided to choose the Ship to Store option. Estimated delivery date to that store was Mar 2nd. So when I checked online to see if the item was shipped. It stated 'pending shipment'. So I called the store and was advised that my item was damaged or discontinued and that I would receive my order by the 6th of March.

Just received an ad last night with a beautiful outfit that everybody likes and wants including me. I want this for a cruise that I'm going on however I just received it yesterday, and you do not have it online, you do not have it in your stores. Why do you send out an ad when you don't have the clothes to back it up? This is a very poor business practice to just to try to get people in your store. I didn't buy thing, I'm very disappointed with JC Penney and I have an account with you for a very long time. I'm done.

I’ve been working at JC Penny for almost a year now and I have had nothing but problems - almost calling the hotline on several occasions and went home crying a lot of nights. I can write and will write several stories I’ve experienced. They may not be in order but I will write most of them. This incident happened two days ago. I went to the doctor and had strep so I asked my manager if I should stay and she told me it was my choice. I called out and decided to just walk around the mall instead of drive home. I just didn't wanna get co workers sick. The next day two of my managers ** and ** pulled me into an office and yelled at me calling me an embarrassment to the company and that I let my fellow team mates down. I was also told that I didn't have strep throat by **. To have two managers sit me in a room and say that I must not want this job that much is disturbing. I have gone to the head store manager about ** and nothing has ever been done about it.

January 18, 2015 I placed an order for blinds. It is now March 6, 2015 and I still have not received my order. I never received any updates on my order. I am the one who had to inquire about the order. I just received an email stating my order is held up in customs. I decorated my bathroom and have been waiting for these blinds over a month now and they never even had the courtesy to keep me updated. I just called them and asked them to refund me. They told me they could not, my order is at the dock (I don't know what that means) and they could not tell me when I will receive it. The only way I could get my refund is wait till I get it and go over to a JC Penny and get a refund. Which since it is custom made I don't believe I will be able to get a full refund. I am very disappointed in the customer service from JC Penny and will never order from them again!

I ordered online. Credit card was billed. I received an email saying CONGRATULATIONS YOUR ODER SHIPPED and it gave me a UPS tracking number. I checked with UPS online. It says the tracking number can't be found. Not happy!

I've been a loyal customer with JCPenny for about 14 years and spent thousands of dollars through the years. I was a couple of months late because of miscommunication but was told when I called in Dec if paid in full, it would stay off my credit and I could use the card the next day. They lied to me. They marked it on my credit and cancelled my cards and I had never been late. What a nice way to be treated but I could reapply for a new card, what a laugh. JCPenny treat me horrible.

On 10/13/14 I placed an order for nursery furniture. The 4 drawer dresser was shipped to me 4 separate times because each time it was damaged. On a 5th time I had all the furniture returned. Each time required me to be home from work to accept the delivery and each time the drivers were late to my house. Throughout this time I was promised by JCPenney customer service that they would contact me and help with the process but that never occurred requiring me to call JCPenney over 10 times for this issue.

I saw an advertised sale for a Hoover WindTunnel 2 T-Series Rewind Vacuum Cleaner web ID: 8691076., 02-21-2015, Original price $220 Sale price: $129.99 supposed to be 40% off. I went to the Carson store #0246 and purchased one with my JCPenney Credit Card. Upon getting home I checked the receipt and noticed they had charged me $149.99 instead of $129.99 as advertised. I contacted customer service via chat and was given the run around and then "dropped" from chat line. After 15 mins I was able to get back on chat line but with someone else. I asked if I could get back with "Jewel" whom I was chatting with earlier. The chat person said that "management" said to go back to store. When I asked for a name of management, she replied JCPenney.

I am a long time JC Penney second generation customer. Paid off card in full and had $3,000 credit limit. I went to the store yesterday to use my card for an important purchase and was deeply embarrassed when card would not work. As there are only a fee JC Penney stores left wasted several hours and time traveling to the store and was unable to attend a function as it took forever for the customer associates to find out the problem. She called and was on hold and finally informed me that my card was in good standing but cancelled a couple days ago for inactivity. I never received any notice or contact. My phone number never changed yet JC Penney failed to call me or email or mail me any information.

Have used my JCP card on several occasions, and whenever I have had a sizable balance, I split the payment up into multiple installments, and schedule them via the website. I get paid every other Friday, and have scheduled payments for those days. Twice now I have been hit with overdraft charges by my bank as a result of JCP payments being charged to my account on Wednesdays - two full days before the date authorized.

I remember the day I got hired at JC Penney, at the time I was so excited to work for their salon. I was finally moving up in my career path. I was hired on as a senior stylist and was only one of two young stylists. My coworkers were basically my second family. I enjoyed coming to work and liked being there. We all felt like a family so this is why I'm still so baffled about this situation.

I was given a bracelet for Valentines Day. It came with a service agreement. The bracelet had an issue with a "tooth" breaking so I brought it in to be repaired under the service agreement. After 2 hours that day several phone calls, my bracelet came back damaged in two areas, (much worse than the condition I originally hoped to fix). The sales person was cavalier about the damage.

I have called corporate offices to lodge a complaint against the Ft. Smith, Ark. store. The man is very rude and should not be in charge of anything to do with the public. I have personally seen and heard him berate his employees on the sales floor in front of customers. I have been shopping at this store for over twenty years and the past five to six years it has really gone down hill. Not only does he berate his employees by yelling at them, but he also makes foul remarks about them so that the customer can hear (such as an employee's thighs rubbing together when she walked because of her size). I'm shopping and can hear him talking to these employees.

Worse shopping experience of all time. I went in to JCP around 12 pm. I signed up for a credit card because of Sephora and my love for makeup. I went in there several times to return a concealer. I got naked concealer the first time and lost my receipt. As soon as I walked in and asked If I could exchange it, she told me no. I know for a fact we can't return but can exchange the product especially in the original box and barely used. Anyway I let it go and continued to shop. After I purchased my items I was stopped by the loss prevention who grabbed me and rudely asked me to go to the back to check my items. He found nothing and I went home.

I have proof of purchases of 500.00. My last purchase of the year was 76.98. I received a post card that I had been billed for jewelry, that would have put me over 500 dollars for the year. This is what they advertise. After I made 500 dollars in purchases, they are refusing to send me my Gold Card. They are misleading the customers. I have paid my bill on time for years. I will be sure to let my friends and family know that they are misleading customers.

I received some coupons in the mail around New Year's. When I went to use one today, it said I had redeemed in Dec. 22. I got coupon, and put it into my purse. Hadn't been in J.C. Penney since Dec 24!!! Don't send out coupons if they can't be used!!!

J.C. Penney - Staunton VA. I wanted to buy a pair of black slacks. The clerk wasn't sure of the price as a sale was starting today. She scanned the ticket and said the price was $36.00 and showed the computer screen to me. It also had a sale price of $18.99. The sign stated $19.99. The clerk said that the sign hadn't been pulled yet and scanned again. This time (didn't show me the computer screen), she said the price had just changed and the pants were $38.00!! Ripoff!! I left and went to Belk where there is one price only and no Ripoff!

The account profile page online will not allow me to type in a different (post office box) for my billing address, therefore I could not complete order. I called the 800 number for customer help. I was told that my computer is faulty because it isn't the right brand. (Can't use an apple computer). This, I told the clerk is preposterous because I shop on many websites regularly. I want to know if others are having this same problem which I am certain they are, and what they are doing about it?

I wanted to write to let customers know they are not alone & I know exactly what they went through when they ordered from jcpenney.com and received an email confirmation of shipment but the order was never actually shipped. I stopped ordering from JCP a couple of years ago after this happened to me several times. I would shop, order item that stated IN-STOCK and place my order. I then would first receive the email that order was received and would be shipped, next email order, shipped. Then the third email would be the clincher! "The items in order # ** are no longer available" - like what? They were suppose to have already been shipped, how could they have been shipped if they are not available? I went through this and also the back order scam several times, when the items were clearly available when I placed my order. It's like they pull you in so they can charge your credit card.

Charging $125.00 to deliver a dresser that costs $250.00 is outrageous especially since I live less than 10 minutes from a distribution warehouse.

My sister and I both had our credit cards changed. Sis's card was reduced from a high to a very low amount and my account was closed because of a late payment. We've both been with JCP for many years and we are treated like this! I ask to speak to someone in the USA and get hung up on, try to go online to make payment can't get through! I get a 35.00 dollar charge at no fault on my part.

We purchased our wedding set February 2013, put them away in closet 'til our wedding day May 5th 2013. Since then I have wore the ring every day, only taking it off to clean it with a sensible jewelry cleaner and soft cloth. I feel naked without it. That brings me to today, January 14th 2015. I go to J.C. Penney's at Castleton Square in Indianapolis, Indiana, was told to speak with Kyle the jewelry manager. I tell him that the ring has dulled and does not have the shine, instead it looks dull with bare metal showing in spots and small diamonds missing. I also showed him my ring finger where it has cracked & split open, with burning blisters! I told him the doctor said that it was made with platinum-type substance overlay which was inscribed inside of the ring. He wasn't sure nor am I exactly what that is, but he said it looks as if it's been coming off and the metal underneath is causing this problem with my skin.

Tried to buy a dress and some pants this am; the sales clerk (snotty) said my debit card was declined. I immediately called my bank; JC penney debit my acct and then immediately credited it back. Guess they don't want people to buy their stuff!

January 4th: I submitted a complaint about jcp.com delaying my December 17th order for a coffeemaker until January 15th, and a subsequent call to customer care that went nowhere.

This used to be a awesome company to work for until recent store leadership changes in the recent months. I was a 10 year employee that had moved up in several positions, had opened many stores and trained staff and had several merit increases within my years there. The store was always in the top quartile and I helped achieve several best presentation awards. I was devoted and loved working for this company. Then the old store manager and the merchandise manager left seeking a new ones, they hired Mr ** and Miss ** . Mrs. **'s lack of communication, unprofessional demeanor and consistent harassment of employees made it very hard for us to do our jobs. I tried to discuss this with Mr ** and he did nothing. Weeks went by the abuse continued making it very uncomfortable for all of us to work there.

I opened an acct in June and never received a card. I hadn't thought about it. Then in December I shopped putting over $400 on my card. The next day I returned approximately $75 worth of merchandise then saw a bracelet at the jewelry counter that I wanted to purchase. I explained to the saleswoman at jewelry that I'd like to buy the bracelet but didn’t have, and had never received, the original card. I told her I'd like to know my exact balance after now charging the bracelet so that I could pay the card off in full. She called customer service explaining my situation and the gentleman from CS asked to speak to me. I verified that I'd never received the card and that I needed my present balance so I could pay the card off in full. The gentlemen, after much conversation, told me I had zero balance. When I explained that wasn't possible, that even if he couldn't yet see the return and purchase I'd just made, he should have seen yesterday's purchase; could he give us that amount. He told me I had zero balance. I told the saleswoman I believed he just didn't understand what we were asking.

Spoke with a Dingbat named "DIAMOND" at the JCP customer line: 800.322.1189 today, 12/28/14, 2:45 pm PST. I told her that the order I sent to my sister not only arrived without wrapping (which I paid for), but there was no note or invoice with it. I wanted my measly $4 back. She told me Dearfoam Slippers are not eligible for gift-wrapping! When I asked where she was calling from, she said that was none of my business; then hung up on me. JCP wonders why their profits are so low? Calling Corporate next. To no avail, I'm sure.

I placed an online order for furniture December 10th, on December 14th I received an email stating my item has shipped and would be contacted to schedule delivery. On the date I had scheduled the delivery, I got a call saying the item never actually shipped and it would come in three days later. Three days later I received an email saying my item was now actually on backorder for another TWO MONTHS. When I asked JCP customer service how they could send me an email that the item has shipped when it clearly hadn't, the lady on the phone just said, "I don't know, that's weird". Now, I'm a whole month past the date I ordered this furniture and will not be able to get that item from another company in the time that I need it.

I placed an order on December 13, 2014 at JCP.COM. The order was processed same day and was given an expected delivery time of 4 to 7 business days. Item was to be picked up at a JCP store. I was at my local JCP store from day 4 through 7. My item had not shipped. I also called JCP.COM 1-800 number throughout these waiting period to check to inquire about my order. I wasn't able to speak to a customer service personnel because I was kept on hold for more than 15 minutes, each time I called. I went to the local JCP store on December 24 with hope of striking a Christmas eve luck. My order had not shipped, I was told. I checked the order status online and it still gave the "4-7 business day" delivery info. I checked again online, early Christmas morning and the order status had been updated, "Pending Shipment." What's going on JCP. You screwed up my Christmas. Thank you. I am deeply disappointed.

I ordered a diamond tennis bracelet (not really expensive one) on dec.11. Well I received an email saying I could expect my order to be at the store for pickup in 4 to 7 days. So tomorrow is Christmas Eve. For days they have told me to keep checking as trucks deliver each day or so. Today they track it and tell me it won't be here before the 29th of this month.... Days after Christmas! It was just plain WRONG the way they don't say when you order that the order might be here AFTER Christmas! I just like honesty.

I did not realize how rude, unprofessional JCP could be: Just really rude, I could not believe it! I'm saying JCP because any and all employees are representatives of JCP. This includes the department that delivers furniture. My friend purchased furniture for me (dining room set, $1600 - only 4 chairs/$248). The driver realized that the legs were missing and 3 chairs broken. (Nobody checked before the order came out.) Fine, whatever! The first rep (very rude - again I couldn't believe it) in the middle of our conversation abruptly placed me on hold for 16 min. The delivery department finally pick up while I was on a phone with a different customer rep, and tells that person that I should be placed on hold while and I quote, "I don't have time for this, customer or no customer, people gotta wait!" Needless to say that person cost JCP 1600$ + 29.99% interest fees. First time I ever attempted to purchase furniture from JCP and my last. I am going to write this complaint and forward it to MACY's HOME, GARDNERS, to name a few to remind them this is not the way to speak to a customer.

Ordered a table & chair set end of Nov. Was charged the full amount Dec 3. After 7 phone calls I learned they shipped the table only & am still waiting for its actual delivery. Was told the chairs & bench I paid for are out of stock & they'd refund for them. What exactly is the point of a table without chairs? Asked for a manager on the 7th call & the rep sent me back to the original phone prompt to get a rep. Not a manager. 45 mins on average per call. 7 calls. No table. No chairs. And they have our $.

I placed an order and received notification that the boots that were in my order were "no longer available". Funny, because they're still on the website as available. That wasn't the issue though. When my shipment arrived, the slippers were missing. So I call, and I get NO explanation as to what happened, only "they are not available". There was no solution offered, only a diluted apology and a "have a great day" at the end of the phone call. If I decide to spend money at JCP in the future, I guess I will have to physically go into the store to make sure I get my purchase. Poor business practice, poor service recovery. The prices they offer do not make up for this.

I was shopping for a comforter at JCP in Woodfield, but wanted to open the container for a better view. Clerk opened one. I helped her repack it and she said "I can't be opening all of them!" Really? Why was she there? I know why I won't be again!

I placed an order with you on the 1st of the month for some presents. After receiving one of three items, I called to check on the other two and was told that they were being shipped by the manufacturer and I should receive them this Monday or Tuesday. I didn't and I called again. After being put on hold for 13 minutes (my phone tells me such things) I was informed that my order was cancelled because they ran out. I told them the item still showed on your website (and still does show) and if they didn't have it, they should have told me when I called before. It should not have allowed the order to go through and it should no longer be listed on your site. I got a snotty attitude from the woman on the line and these things happen this time of year and I need to just accept that. If I place an order with Amazon, they tell me right off the bat if it's backordered and ask if I want to keep it. I will be posting this on the web. This will be my last order with JCP. So much for cyber Monday savings! From Penny, they seem to be a scam.

The J.C. Penney’s store at the Mall of Georgia has the most unfriendliest management and employees of any store I have ever shopped at. Long Lines. No one to help you. If they do help you they hate helping you. They always make mistakes when ringing up items or returning items. The store owner and managers are the worst. The clerks just hang out talking. The older clerks hate their job. The management will lie right to your face. Go to North Point in Alpharetta you will have a much better experience. They need to close the Mall of Georgia’s J.C. Penney’s or fire all of the management. Because the management is the worst. A few years back they had the nicest people working there. But they must have fired all of them. Or like me they couldn't stand the management so they quit.

One would have hoped that by doubling my order, I would have received a little higher service. However, here's the order of events: Dec. 1, order placed for two men's Claiborne coats. Price was too good, so I purchased two. Dec 5, email from JCP.com, "Your jcp.com order is ready for pick-up!" Dec 6, 30 min drive to Owings Mills, MD location - "Sorry your item is not here, you were supposed to wait for a call." I called corp. headquarters in the parking lot, spoke to a manager - she said items would be mailed to me.

I've had natural hair since 2004. I am very hesitant about putting chemicals on my hair, but I gray around my temples and roots and normally use a semi permanent color to cover the gray, which only last 2-3 weeks, and then my gray is back, and I really don't like coloring my hair that often. I went to JC Penny's to get an expert opinion regarding what to use to make the color last longer. I was told that I would need a permanent color, a master beautician suggested a dark brown that she just used on her previous client (african american client), that turned out beautiful. I agreed to the color and it was applied. I paid for the service with my credit card, and left a tip. Two weeks later, I noticed that my gray was starting to show around my temples and on my roots and no trace color. I had no time to contact the salon, busy with the holidays.

I went to the store to make a purchase. My card (since about 1960) was too old. The clerk phoned a request for a new one. Got new card in the mail; it did not work online, used Discover. When I went to Pickup, I inquired. My new card had been cancelled. The location of pickup was now at the very back of the store and no chairs. I am disabled and it hurt. Shopped in store - no pants my size. Tried shopping online today. Took an hour. After typing in the discount code, I tried to change an item and the whole order got lost. No sale. Not going to risk my credit rating on yet another card. GOODBYE.

I decided to do some black Friday shopping on JCpenneys online website. I went to check out and I had noticed that it changed the items in my checkout bag to items I had previously deleted after I had already checked out completely! I called a lady in the Columbus Ohio location to tell her the items had been changed midway through checkout and to delete that order. She told me she could not even pull up the order and that it had definitely NOT gone through. I then tried ordering again, I noticed the same problem as I tried to checkout. Before I had completed the order again, the items in the bag changed AGAIN! I called back to speak with Janet in Columbus Ohio to have her place the order for me since the website was not working correctly. She placed the order and told me that she could NOT include the Shop Fanatics t-shirt I had in the bag & she didn't apply the savings code which she has clearly stated "was applied." I then notice my bank account has been hit twice. Once for the order that was first place, that I had been told was "cancelled."

Jcp is a place that does not offer comfort for families shopping with kids. They don't have the convenience of baskets to push. At just about every store the worker seem as if they hate their job. No one smiles and they barely greets you. The shipping is awful. I ordered 1 day delivery many times and it never came in one day, not one time. They always had to refund my 1 day shipping back. It's just a store that really needs to get it together and do what they say they will. It's a shame the whole company is like that no matter what city or state I'm in. That is my experience including online with the shipping.

Recently ordered "custom" draperies from penny's. Without going into long detail, they were not even close to specification. The "manager" in the drapery department at the local store is rude and anything but accommodating or helpful. I tried to be very patient and tactful but received less than like treatment in return. The cornices, which were painfully oversized, were eventually remade, but the panels I am stuck with. Panels, that hang like something I pulled out of a plastic bag from any discount store. I became very upset with hearing "industry standard" from everyone from the installers to the individual who took the original order. If this is "industry standard" we have sank very low in the quality department in this country. When I am paying nearly $3,000 for two small windows for "CUSTOM" draperies, I don't really care what the "industry standards" are. What I want is what we talked about and supposedly ordered for my particular window settings. Isn't that what "custom" means? If I wanted "standard" I would have purchased something premade at about one/tenth the cost.

Bought white gold wedding set on 6/8/2014. Now the one with the one carat stone, the band is tarnished. Should not be doing that for the price you pay, they will not work with you.

I would like to give a very positive comment on the dept. Manager of the drapery dept at J C Penneys store in Florence KY. The managers name is Dean. He went way beyond his job to find the solution to the issue I was having with my curtains. I really appreciate his positive customer service.

On 121400 Nov at the Manassas, VA mall, my wife and myself approached sales clerk in the bed and drapes department. We had selected a certain curtain. Clerk was rude and did have time to immediate service us. She was training a new clerk and departed the scene with promise to return. We waited 15 minutes - no clerk and departed the store. We will never visit JC Penney's again. Love sales and merchandise but treatment of customers is unacceptable.

JCP online website, I checked the "pay current balance" button and hit NEXT. On the new page the minimum amount due $25 was selected. If I had not noticed this, 25.99% APR interest would have been applied to my account. I will monitor & update.

Actually I have no basic complaints with JCP. They have good products and make coupon codes easy to apply when shopping online. I hope they stay in business.

A new bed. Not happy at all. I wanted a Firm Mattress but I got a soft one. They would not exchange it for a firm one. All they will do is exchange for what I have. My Advice to you is not to buy at JC Penney. Customer service is bad, manager not good.

Horrible saleslady in Home Goods, Eastview Mall N.Y. She never acknowledge me, when I asked if there was anyone I could speak to, (she was talking to a lady for about 10 min., before I asked her this, she never even looked at me!!!!). She said and I quote, "no there isn't", turned her back and walked away. Is this a person J.C. Penney's wants to represent their store. I'll be staying away from there for a long time. I'll be sure to tell anyone that will listen about my experience.....

Store Management in this store (J.C. Penney) is beyond incompetent. Seems like the store manager did not make it beyond middle school with the vocabulary of a 6th grader. Anger management is the way to go when you find yourself being frustrated with the policies and procedures deployed many chains above your pay grade. If you have an issue or a questions about products in this store, looked to the masculine red-headed monster that calls herself a leader to not have the answer. Note to upper management - please perform psych assessment in management before labeling an individual a "leader" because they will lead the great associates down the wrong path.

I have a very close friend that is employed at a JCP, the location of the store is irrelevant. The young women in which I am acquainted with was and is still frequently being harassed physically and verbally, while on duty at work. And she has tried to speak with management and received no aid in the removal of the disrespectful and repulsive customers who make her scared to come to work. This is an outrage and it will be fixed. You as a corporation are responsible for employees safety. I am reporting this because she's afraid of losing her job for speaking out. But I will and can not hold my tongue. Fix the problem. Fast.

I ordered 13 items on 10/19/14 to be delivered to the store for pick up. It's been 11 days and I haven't heard neither from the store nor jcp.com about my order so I called the store and asked if it's ready to be picked up and guess what?! I was told by the guy on the phone that ALL OF MY ITEMS ARE DAMAGED EXCEPT FOR 1! How careless could you be and damage all 12 items?! Huh! I was so disappointed I told them why they did not communicate with me through phone or email about my items. What's the point of giving my contact information whenever I order stuff and they couldn't even hit me a message to let me know about what's going on!

I took my friend to J.C Penney's to be fitted for bras. She had lost lots of weight and didn't know what size to look for. We asked the clerk if she could fit her, she said yes and started to measure her in the open over her clothes. I asked if she wasn't suppose to measure without clothes. She said no, give her a size and said she was busy with something else and left. I tried to find bras but none fit because the size was wrong. She had said 40 d. She never came to ask us if we needed help or anything. So we left and came to Dillard's, got Great service, fitted correctly 38 dd and bought 3 bras. This was Northeast Mall Hurst tx on October 28, at about 2:30.

I'm writing to tell everyone that if you do not use your JCPenney credit card they will close the account. I had my credit card since I was 19 years old. I am now 39, they closed my account because I did not use it which Intel bend my credit because the oldest credit card I had was from JCPenney so if they required for me to open a new one it would be considered new credit which would lower your credit score. Thanks a lot JCPenney. For me being a loyal customer, now I will no longer shop for you or with you.

I went online to purchase a 4 piece bedroom comforter set along with blinds for my new home. When I went to check out the comforter, I noticed that it was not available in the Aqua color that I originally wanted. I did see that my local store carried this and it was in stock. I called customer service for the online store and spoke to a young man about my situation. Online was offering free shipping and 25% off purchases of 150$ or more and my local store did not. I wanted to see if they could honor this. I was placed on hold several different times.

I purchased a $1000 sofa from JCP. With that transaction I opened a charge account to take advantage of the rewards program. Over the past 7 weeks I have had many conversations with in-store sales associates, store managers and multiple phone customer service representatives. At each interaction the individual was either uninformed or the conversation ended without resolution. No one in the store, sales or management, is informed of the rewards program. Once I was able to figure out the program, redeeming the points is awkward. It seems set up to de-incentivize the customer from taking full advantage of the program. I ordered my sofa on Sept. 3. Have heard nothing from the store. I called to inquire about the status, was told I was called on Oct. 17. No call was ever received on my mobile phone. No offers have ever been made by any customer service rep to amend this series poor service, lack of communication or poor management on the part of JCP. My suggestion, run from doing any business with JCP. Ever!

I placed an order on 10/10/14 of 3 blouses shipped to the store in 4-7 business days. Here it is 10/23/14 and I still don't have the order. According to my internet account, my order has been completed and of course my credit card has long since been charged. I called the store and was told that the problem was a result of UPS or FedEx shipments being backed up for 2 weeks. LOL! Items are not even shipped to the store via UPS or FedEx but by J.C. Penney's very own truck! Then the store employee said it was possible the items were misplaced and she would go look for them. After a long hold she returned to tell me that one item had shipped but she did not know the whereabouts of the other 2 items nor when I could expect them. She also said I could not pick up the one item but would have to wait until all 3 items were available.

I've placed the order online with J.C.Penney but after five days I've received an email saying that my order didn't go through and that I should contact their customer service number which I did. The customer service personnel verified everything (including my payment details) and told me that I should be all set. But four days later I checked their website and found that my order was cancelled, yet I haven't received any notification from them. I called customer service again and asked them the reason why my order was cancelled and requested to re-new my order. Customer service person said that my order has been renewed again but since I used a discount code she put me on hold for 15 minutes as she was trying to find a new savings code but never got back to me. So I called them again after 2 min and this time they told me that this item is no longer available. I strongly recommend to do business with jcp.com

My account was blocked when I tried to purchase glasses and I didn't have my card, even though I entered my social security number and presented my driver's license and other ID. Then I was unable to make a payment online or even close my account until talking to four people for an hour over the phone. I'll take the hit to my credit by cancelling this card, but I shouldn't have to spend so much time and aggravation to accomplish this. I'd rate no stars, but this isn't an option.

We thought we were making an investment on some furniture when we paid $1,000 on a set that was supposedly normally $2,000+, haha yeah right! 2 years later this crap is falling to pieces from just normal usage. I have never in my life sat on more uncomfortable couch, loveseat or chair! The quality of this junk is just terrible! I will never shop at JCP again! The worst part is now we are in a bad spot with a not so good job and stuck with this junk because we thought we were making a good investment. I grew up in a poor house we had the same couch for 20 years. It was ugly and dirty, but my gosh it was 1,000 more comfortable than this garbage! The springs are out of place stabbing me and the material ripped and is falling apart on the cushions.

Went to JC Penney at the Charleston Town Center, had 3 of the kids with me shopping alone. They all had sunglasses and a few other items they carried from the car. Went to customer service desk, asked for a small bag so I could condense the items from the car and continue shopping. Was told I had to purchase first. What a joke. Took my money on thru the mall. Will never shop there again and by the way, me and the kids had a hard time carrying all the stuff we bought. Way too many bags from courteous stores.

I placed an order for a king bed frame, a king size mattress and king size box springs. Before the order was delivered, I canceled the order for the bed-frame due to poor ratings for the linear bed frame on the internet. I was told I would be called by the delivery people and a delivery would be set up for my box springs and mattress. After almost a week, no one contacted me. On Saturday I reached out to my salesperson and she said they "lost" my order because I canceled the bed frame order. She called the delivery people and told them to reach out to me to schedule the delivery of the mattresses because the entire order was not cancelled, just the bed frame. On Monday I requested a Friday delivery as I was entertaining company for the weekend and needed the bed.

What a joke. I placed an order for a Gift card for my daughter's birthday @ 7:55 PM. The site says they will deliver the eCard via email to my email address (stupid why can't they just send it direct to her) within 12 hours (12 hours? What? I can do it on Amazon in about 12 seconds). Well 22 hours later... no email and no eCard. I called. They said they had to verify my information to avoid fraud. They also said they tried to contact me... BS no missed calls, and if they were going to send the eCard to my email address, then why not send me an email asking me to call with additional information. They had no problem send me several emails within minutes for other offers. This is customer dis-service. I will not recommend JCP to anyone.

I placed an order for a mattress through JC Penney online system. After 11 days I received an email saying I needed to contact them regarding the order. I called them and was told due to an error in the system they had cancelled my order. The rep did not really have an explanation other than the word "glitch." My order was cancelled, but my funds were not refunded. I cancelled the order and am still waiting on my refund. I would not trust using JC Penney again if their only explanation is a glitch. They need to work on the system and the customer service. Waste of time and hold up on funds to purchase elsewhere. I tried to do a review and they locked me out and it would not let me change the nickname. I am sure they did not want to post it.

For years I have had a JC Penney credit card as long as I can remember. My account was paid and I had no outstanding bill. Never late on a payment. I recently received a letter in the mail stating the company was canceling my credit card due to "serious delinquency". I was very upset because everything with the account was up to date and never had a problem. When I called the company to ask why I had received the letter the representative advised that a recent credit check showed delinquency with a different company not even affiliated with JC Penney. I explained that I had my identity stolen and was dealing with the aftermath with that issue which has nothing to do with JC Penney which I have never had any issues till now. The rep apologized but said there was nothing they could do.

I purchased a leather sofa from J.C. Penney and after approximately one year the recliner broke. I called JC Penny to see if I could have it repaired and was told they no longer deal with that company. The woman on the phone was very nice and told me to order a new sofa and that they would use the credit from the original couch towards my new one. The original couch was $1300.00 (which I paid off), the new one was on sale for $800.00. I was also told I would receive a ck. in the mail for the remaining $300.00.

I have been to this optical center multiple times. Each time that I have gone, I have encountered additional problems. The first was 3 months ago. I dealt with a woman named Ruth. She was rude and was on a private phone call while at work. There were multiple customers in the store waiting to be helped. She left her other associate to handle everything. I came back on another day and Ruth had her husband and son in the store waiting on her while she was again on a private call. There were customers at the register and being helped by her associate. I was also waiting for help for 20 minutes. I have called this location multiple times and was asked to give my phone number so they could call me back because they were busy. I never receive a call back.

I had an appointment this afternoon at JCPenney salon in Northtown Mall located in Spokane, WA 99208 with a hairstylist. Her name is Raven. I asked Raven to clean up my eyebrows, but she damaged my whole eyebrows leaving me with very embarrassing shape that I can't go out with. I had to go to another salon to get a hair bang to hide my eyebrows. She was so mean to me and damaged my eyebrows. I used to have a great shape but not anymore. She was so stupid and unprofessional with me. She kept telling me, "Yeah I got what you mean and what you want me to do" BUT it seems like she never did what I asked her for because she waxed almost all my eyebrows. SO I don't recommend Raven to anyone. DON'T get any services with RAVEN. She is the worst hairstylist I've ever got. I ask the company to fired her. She doesn't deserve to work in a company like JCPenney.

I placed an order on Aug 15th. After a week (Aug 22nd), when I received another order that I had placed after this one, I was wondering what happened to my first order. I went on the website to track my order. There was no order under my account! I had to call in and wait on the line for almost 20 min to talk to a person. Finally, she found my order and told me that my credit card has been declined. First of all, that is highly unlikely, because I placed my second order right after the very same day and used the same credit card and it apparently had gone through, because I received that order.