JCPenney Reviews

I tried to make a purchase on-line. After one hour I finally ended up calling in to place my order. 2 sales associates outright lied because they could not figure out why I could not access my rewards points. When I made my purchase on a purse the sales associate said, "Oh, you get 40% off. Do you want another one". 40% off did sound like a good bargain so I got another purse. I also bought an egg cooker thinking that this too was 40% off as the ad said. I was told that my rewards were used on the purchase too. I made my purchase and hung up after giving the sales lady an excellent review. I thought about the cost which didn't sound that much like a sale, and checked the prices online. There was nothing taken off the price of the purses and nothing off the egg cooker.

I submitted the $10.00 rebate paperwork for the Cooks crockpot that was offered Black Friday 2016. I read prior to purchasing that the rebate system was a joke at JCP which I didn't want to believe. Well, now I do! Paperwork submitted, no rebate. After tracking and contacting them they said I didn't provide UPC. I have since read other complaints on the same product. I would have NEVER bought that crockpot without rebate. I have better things to do than argue over $10.00, but JCP, I guarantee you will not get my business again! You should follow through with your rebates! Is it really worth losing a customer over $10.00? Should have gone to Amazon... And I will next time!

I went to JC Penney on 2/18/2017 for the first time in nearly a year. The cashier asked if I was a rewards member. I gave her my phone number and she confirmed it. The total purchase was $38.89. Then this lady asked me if I wanted to apply for a JC Penney credit card. Seemly to her surprise I already had one. I gave her the card then she asked for my I.D. I've shopped at JC Penney for years and I have never been asked for an I.D. and especially for such a small off named brand purchase! Beforehand I stood in line waiting to be served and she never asked any of the prior customers for their I.D. I confronted her and asked her why she asked for my I.D. She claimed it was for my protection. lol... Bull! If my friend didn't need the blouse for church I would had thrown it back in her face and gone to Belk or one of the other 15 stores where I have credit cards for.

I purchased 3 items online 01/30/2017 and 2 of them came within the 3-5 days promised but the Steam Cleaner that we really need since we have 3 pets didn't come. I called on 02/06/2017 and was told my item was leaving the warehouse and that if it didn't come Friday or Monday to call back. Needless to say my steam cleaner didn't come Monday so I called back and apparently my item was still sitting in the warehouse (they overlooked it somehow) and that they would put a 2 day express shipping on it.

I purchased 5 items during thanksgiving sale on 11/24/2016 and sent the rebate for, a copy of receipt and bar codes to the rebate address. I didn't hear anything so, I called them after 4 weeks and they said they have not received my envelope with those stuffs. They wanted me take picture of everything and upload, I did and now they are saying they can't see the date on the receipt. Of course because the receipt is too long and it cuts either the top or bottom. I near in the core of my heart that this is fake & scam that JCPenney wanted to give rebate. I send so many cards & letters, never get lost. I had the tracking & USPS says it was delivered to their PO Box. JCPenney is cheater & a thug store, It should be closed out from business for making customers foolish. Who will take actions against those? I am sick & tired with them & hate to my death.

Back in November we ordered a dishwasher and it was installed in December. While we could install it ourselves, we decided since it was a free installation promo, we'd take them up on that. Horrible decision. The person who did our installation completed flooded our kitchen and basement. He repeatedly told my husband the water didn't need shut off, just under the sink. My husband argued with him, but finally backed off. Bad decision. When I started getting out towels to mop up the mess in the kitchen and my husband grabbed towels to mop up the mess that was flooding into our basement he kept telling us he'd clean it up after he was finished. I kept telling him that, "No, this couldn't wait. Our basement, where all of our Christmas gifts were being kept as well as our computer, had water gushing down into it. We needed to take care of this mess NOW."

My husband purchased this ring in December 2012. I lost a diamond within 2 months. Since then I have lost about 10 stones, some of which are the same ones. I did purchase the lifetime warranty, thank goodness. I have had the ring in for repairs 8 times. They just keep replacing stones, which would be fine if they used the same quality stones as when we purchased it. I just picked up ring this week and I was in my office, which is very bright. I looked down at my ring and the stones that were replaced, (there were 4) are very dark in color. I almost thought the stones had fell out again, but after looking closer, I see they are just a darker color.

On 2/5/17 I took my 16 year old daughter to JCPenney in Spanish Fort, Al and after 3 days of shopping/searching for the right prom dress my daughter found a beautiful My Michelle Merlot long formal dress. We take it to the register to purchase and when the cashier rang it up the machine alerted an emergency recall on this dress. I asked to speak to the manager as the cashier could not tell me anything except I couldn't buy it. Now if that's the case why we're there over 15 of these dresses on the floor out ready to be sold.

Amazon is killing these stores online and these idiots have no clue why? You don't have speed delivery, you don't even email a tracking number to your customers, and you don't even have ALL YOUR PRODUCTS ONLINE.

Do not purchase ANYTHING from J.C. Penney that is for a rebate. You will never get it. I purchased a COOKS 3x1.5-qt. Triple Slow Cooker with Lid Rests. I purchased this item on Black Friday. 'Til this day they say they have not received a copy of my receipt, nor UPC code. I have confirmation through the USPS that the items I mailed off for my rebate arrived at their rebate center on NOVEMBER 28, 2016. Here it is 1/31/17 and the guy says they don't show anything. If I were you, I would not purchase a dog-gone thing from this store. They are scamming consumers by making them pay full price for the item. Go and buy the item from another store if you can help it. OH, by the way you can only email or chat with someone about your rebate. There is no phone number available.

Let me just begin by this. If you are paying cash for your purchases you will love this store- if you are making a large purchase and putting on their credit card you may want to read. My review talks about our large purchases we made using a JCPenney Credit Card. We bought a sofa and chair from their clearance which was under $2000.00; three years interest free. We then went back to the store and ordered a recliner to match the set which was around $1200.00 but the salesperson told us it was only one year interest free. I asked if I made large payments would they pay down the item whose promotional interest rate expired first and she said yes. My fault because I had made almost $3000.00 in payments when I noticed our balance was up to $3000.00 still. I called and they said I hadn't paid off the recliner and it accrued interest. I was shocked!! I reached out to JCPenney's to help resolve this mess but still not resolved.

JCPenney "20% off with store credit card". I went to the store to purchase a Bella Air Fryer. There were signs all over the store that say get an extra 20% off when you use your JCPenney credit card... Well I got to the register to use my JCPenney credit card to make this purchase and this sales representative tried several times to uses the code... then... the 'manager' comes up loud and ignorant and says, "You can use the 20% of anything you plug up." What? The sales rep and I along with everyone else in the line were like... "What, rude, loud Lady?" Now, why is this JCPenney?

1/11/2017 Tried to place an order on the JCP website. The website was NOT calculating items that were on sale, specifically, buy one and get the next at 50% off. I tried several combinations of items trying to do the math in my head since I had to also calculate shipping if under 100 bucks. The website simply wasn't working as expected, (like every other shopping website does) so I opened a chat window to find out what to do next. The cheerful person was happy to help and asked if I would like to have them (JCP) place the order for me. After a short amount of time, I was asked if I was ready to check out. I said, "uh yeah... but, I don't have visibility of the order." I was told the amount was 75 bucks and they would waive the shipping. This was a great deal and I was glad for chatting with someone.

We went to the home store in Las Vegas, NV and purchased a new table that we were told we would have by Thanksgiving. Well 3 months later and after being lied to several times that the table had shipped we finally received the WRONG table. So, I call the store and they tell me they can't help refund my money or help with picking the table back up. I call customer service and they tell me they can't help until Monday. Why is there a customer service line that's open on Saturday if they can't help until Monday? I will never purchase anything from JCPenney's again.

Went to JCPenney salon. People were rude. Tried to buy products, no prices were listed on product or the shelves. Had to ask the front desk who was rude and not pleasant. The location Novi Michigan place is a joke.

I have lost 40 lbs and needed to know my bra size. I checked the JCPenny instructions online, which also said 'Visit a Certified Fit Specialist at your local branch'. I opted for the personal and went to North East Mall, Hurst, Tx. I waited in the lingerie department for 30 minutes - not a soul in sight. Eventually I found someone in a different department who said, "Oh there's no one there at this time." So I went home. A week later same story, only this time I politely interrupted an assistant who was having a very loud conversation with a 'friend'. She said, "Oh I don't work in this department but I'll check if anyone can help you." Another long wait examining baby clothes, but she had disappeared never to be seen again. My third visit produced the same results. As for 'Visit a Certified Fit Specialist at your local branch' DO NOT go to North East Mall, Hurst, Tx. JCPenny anywhere certainly will not see me again.

I will never, ever step foot in a Penney store ever again in life. Their sales people lie to your face, enter your information incorrectly, don't enter your order correctly if at all. Furniture is delivered damaged. Billing Dept sends out threatening letters of intent to sent to Collections but have never sent you a bill or account. So-called supervisors hang up on you when you try to talk to them. Nightmare of a company to try to work with!!!

I recently ordered items for my husband and daughter from jcpenney.com and though I was satisfied with the quality of the items the return policy is horrendous. I would highly recommend purchasing through a different online company. I needed to exchange an item. I wanted the exact same item except my husband a size larger than what I had ordered. I was irate to find out that I had to pay shipping a second time in order to make an exchange. I often order from macys.com and they simply send out a return label and when they receive the returned item they reship the appropriate size free of charge.

I purchased a pair of jeans before Xmas 2016 on a promo sale (i.e. Black Friday or cyber Monday). They were for my husband who had open heart surgery a year ago. His doctor ordered him to exercise, namely to walk. Consequently he has been consistently losing weight. After the holidays, after trying on jeans, he said they were a size too big. We went to JCPenney on 1/19/2017 at Willowbrook Mall in Houston, TX to exchange them for a size smaller. We had the receipt, order confirmation, tags still on jeans and all paperwork etc.

I bought a mattress at JCPenney in Frisco, TX on 8 Jan. 2017 amount $1693.48, about 3 miles from their Corporate HQ in Plano, TX. After buying the mattress I was told the mattress had to be made before it could be shipped to our home and that it should take around 7-10 days at the most. Well it's past that. The delivery service which is located in California said it would be another week because they were backlogged. I called Penney's 800 # and was on hold about 30 minutes. When the rep answered the phone she had a sour tone in her voice and it only went south from there. Needless to say she was no help.

Wrong curtain size! Talked to female rep on phone. They do not have another curtain my size and don't know if they're getting any more in stock. She said best I can do is go to a store near me, ha ha. Near me! And see if I can find a curtain like the ones they sent me!!! Nope!!! It was clearance. Yeah!!! They suck!!! And I'm screwed...

This is my second experience like this one and my last. My last complaint went to Plano TX and did no good. I had ordered a winter coat and got the wrong size. I ordered a L and got a PM. I am not petite or medium so I returned the coat. There is no longer a catalog department. There is one register where one person is working. One person. The line for service was long, maybe 40 people. I stood in line while the clerk at the register helped each customer. One lady in desperation called out, "can't you call some help?" The clerk replied, "I'm not allowed".

Today my husband wanted to purchase a pair of men's jeans by Lee. He went to the store to buy them but they were not in stock so he went to the catalog department for help but I guess he was missing some information they needed, although he had a print out of the item from the online ad. He came home and said we had to order online. When I tried to order online it said the item was in stock and I was unable to order online because, although it gave me an option of picking the item up in the store or home delivery it never gave me a selection process to enable me to make the choice.

Purchased mattress and box spring in early December 2016. Since I didn't have sheets deep enough to fit the mattress, it wasn't used for a week after delivery. It was defective. The pillowtop of mattress was offset by 2 inches on top and 1 side. Have been trying to resolve this issue for 3 weeks now. Trying to get through to a real live person is next to "IMPOSSIBLE". My calls number 22 now and each wait was no shorter than 15 minutes, usually, it was 30 or more. So tired of hearing "Thank you for your patience. Your call is important to us. (yeah, right) Please remain on the line. A representative will be with you shortly." Just read that JC Penney is closing many stores around the country. I'm sure that's the reason. If they remain open, I certainly WILL NEVER purchase another thing from them. What a shame such an institution has fallen into such shambles. A sign of the times. No one really cares anymore!

I really like the glasses that I received in store. Great value and they fit perfect. If not you just go back and they fix them. I just wish that they would include more options for free such as glare resistant. They don't always have the best selection, which is small but doable for the price.

I ordered my item on Jan 2 and it is now Jan 11th and I still don't have it? Should I have spent the extra shipping to my residence to get faster service? I paid the bulk shipment fee already... I'm anxiously awaiting for my product. Where are you?

Order arrived damaged. I called, sat on hold for 30 minutes after navigating through a horrible automated system only to be hung up on as the rep was asking me my order number. I then contacted JCPenney though chat and was told I could take the busted liquid makeup back to the store. I'm definitely not driving 30 minutes for their mistake. I didn't hear the first "I'm sorry" through the entire order. They aren't sorry the item arrived damaged nor are they sorry I spent so much time on hold just to be disconnected. The chat representative then scheduled a pick up from UPS without consulting with me, just told me it would be the next day and of course I won't be home. Then I was told they were sorry if it was an inconvenience and that was it. No offer to reschedule or anything, so now the UPS man will be wasting his time. This place needs to just close down. I will stick to Amazon from now on.

Tried 5 days in a row to order, click submit order, goes to blank page, or says Error 400 or bad request. Called 5 times. They tell me to try everything BUT SHAKE A CHICKEN FOOT!!! Still doesn't work! What the hell!!!

I submitted all the required paperwork for the rebate -- receipt, proof of purchase bar code, application. They denied me saying I didn't send all the paperwork. That is a scam to buy their product then they deny you the rebate. I did not make copies of the paperwork.

We shopped at the Holyoke, MA Mall store for a Black Friday Sale (Nov 27th) for a new washing machine. Found a great deal on an LG model, so good in fact that we purchased the matching dryer. We were told that it was on backorder, but it would be delivered Dec. 29th. Never received a call from anyone regarding the actual delivery. On Dec. 30th, I called the Holyoke store to see if my delivery would be rescheduled because it had stormed on the 29th. I was told to call customer service. I called customer service, spent more than 30 mins being transferred around and trying to get an answer. I was finally told to call the store directly. I again called the store, spoke to a salesman who tried very hard to help me, but again referred me back to customer service. When I finally spoke to a human in the appliance customer service I was told my appliances would be delivered in February!!! It was a manufacturing problem.

I'm extremely angry regarding our experience with our refrigerator purchase. We purchased on 12/27 and still do not have our refrigerator. The delivery department showed up on the original ship date, came in our home and walked on our white carpet with wet, dirty boots. My husband was not home as they had called to move delivery time earlier in the day. The delivery man walked in, looked at the existing refrigerator and told me it was a tight fit. Really??? We know this, BUT the new refrigerator is the exact same size. The delivery driver sort of measured our fridge and immediately told me the new one would not fit. I questioned him, so he said he would go measure the new one. He came back in and told me it measured too large for the space. He handed me a paper and told me I needed to refuse the refrigerator as it was too large.

I tried to place my order and when I got to my basket it kept prompting me to ship free to store. It would never let me complete and kept charging me shipping. So I took the chat offer and they told me my order must be over $25. Nothing had told that before and my order was $24.99. After this the site wouldn't let me empty my basket or get out of chat. It was a total deceptive advertising scheme which cost me at least 30 minutes of my time for nothing. I'm very unhappy with JCPenney and will ship elsewhere even if it is more money. Very poor.

I have been a customer and cardholder of JCPenney for over 40 years. I always loved their clothes. I recently order a dress online in a 12. When I received it I realized I needed a 14. The return instructions says return or exchange (not true). I called them because there is a place for returns, but not exchange. I was told to send the dress back and I would have to reorder. Another $8.95 shipping and pay for the return postage. The dress was on sale for $39.99 now it is $49.99. I would told that when I reorder I would have to pay the $49.99. I asked why they could not just exchange it and was told they do not exchange anything bought online. I will send the dress back, but will not be purchasing another. I had three more dresses in my cart, but they will be deleted. I am sure that I will not be shopping at JCPenney anymore. One more credit card down.

Purchased washer from J.C. Penney but on delivery the kid glove delivery service noticed that the color was not what we expected. We did not take delivery and the delivery service gave us an exception form so that we should be able to get a refund or the correct color delivered. Contacted J.C. Penney many times including the manager Jordan at Hamilton Town Center who placed the order and put in the wrong color. Getting in contact with J.C. Penney has taken many hours over several days. However, we still have no refund for the washer and there is no "White Unit" available.

I purchased a refrigerator online August 26th. Worst mistake ever, story to follow but do not purchase an appliance from J.C. Penney, it took me three appointments to get it and four phone calls after it was returned to get a refund, horrible experience from start to finish. My refrigerator broke. It was scheduled for delivery Saturday, 9/10. We received a call that Friday, that it could not be delivered Saturday but would be there 8:00-12:00 on Sunday.

I took my children shopping on Jan. 2nd at the Parks Mall in Arlington, TX as they had Christmas money they wanted to spend. My teenage son chose a Nike jacket he wanted and proceeded to go stand in the line which only had one cashier working. After waiting on him for at least 20 minutes or more and there were still 5-6 people in front of him, I told him just to put it back, we didn't have that kind of time. It's a shame that on a holiday, they didn't have enough people working. It makes one wonder how much business they lose because people are not willing to wait in line for a long period of time and they are not appropriately staffed.

I went to the jewelry department at JCPenney's and asked the associate to show me the white gold and diamonds selection. The associate showed me a pair of earrings that were included in the large diamond sale. After she confirmed the authenticity of the gold and diamonds I bought them right away. I buy my wife white gold and diamonds twice a year and when I gave her these fake earrings she immediately made me aware of the sterling silver and glass. I felt betrayed by JCPenney's after years of shopping there I guess they have changed their honesty and loyalty.

My experience in JCPenney was ABSOLUTELY TERRIBLE. I went to JCPenney on two separate occasions... spending nearly an hour there each time accomplishing NOTHING. My first trip to JCPenney at the Southern Park Mall in Boardman, OH, I was advised that their wedding registry was "down" and was told to download the JCPenney app on my smartphone and create my registry online. Nowhere in the app did it lead/prompt you to create a registry. Therefore I visited jcpenney.com on my regular internet browser. I created my registry and added a few items online.

I have utilized the JCPenney Panty Hose, "east 5th, Sheer Caress" Subtle Shapers, Super Shaper, Girdle Top Panty, Everyday Sheer Leg, Sheer Reinforced Toe, for more years than I care to count. I have abdominal scars from multiple surgical procedures that are bothered by center-seamed hosiery. For this reason as well as others, I simply loved this pantyhose style and recommended them to many of my friends with similar issues. My last order was in March of 2016 as I take very good care of my hosiery. Now, I find that you no longer carry this style and I am most distraught by my inability to order these. Why would you cease to carry this style and will you be resuming the manufacture of this item anytime soon?? I ask because I will need to seek this style elsewhere if I cannot procure them from JCPenney. Thank you for allowing me to provide you with my opinion!!!

Today I called inquiring about the rewards points I thought I should have that weren't showing up. Usually you earn 1 reward point for every dollar spent that ends up being a $10 reward for every $100 spent. Come to find out JCPenney changed the qualifying amount to earn the $10 reward towards future purchases to $200! Wow that's a big bump! $200! Especially for people who justify the rewards in order to shop at JCPenney.

We have been shopping for a KitchenAid professional 600 stand mixer on a number of different sites. The KitchenAid site, the makers told the product, has the product at full price at $599.99. When I came across the JCPenney site, the same product was at "41% off original price", with a sales price (after discount) of $499.99, stating an "original price" of $860.00. Are they falsifying the original price to make consumers think they are getting a deal? Screenshots are attached. This is pretty disappointing.

Visited store in Altamonte Springs, FL. Second trip to buy king-size bedding. Checkout for this item is in the custom drapery section. During both visits I encountered two of the most unprofessional sales clerks, ever. Finally purchased my items tonight after waiting in line for clerk to finish with customer in front of me. The clerk's name is Anita. She never looked up after the customer left, she proceeded to do her paperwork. I asked if she could check me out, she stated that I was in the custom drapery area and that was her priority!

My sister ordered 3 clothing items online and had them shipped to me for a Christmas present. I never opened any of them because I knew by the sizes that they would not fit. Took them back to the nearest store, stood in line forever and told the guy, "These were gifts. I'd like to exchange them for something else." He said okay, then ripped the neatly folded and pressed items out of their original bags, rolled them up and tossed them into a return pile. Then he fiddled with the register, printed a receipt and handed it to me. I asked him what it was for and where is the money and he said, "It was refunded back to your original form of payment." I told him AGAIN that it was a gift and I wanted to exchange it. He said that wasn't possible with online orders. Either keep it or it gets refunded. So now I no longer have a present from my sister. I don't know why she even shopped at J.C. Penney. I've only done it once in about 25 years and will never, ever do it again.

Purchased online. Spent almost $1000 for a Samsung gas dryer plus matching pedestal. Also ordered installation and the dryer installation components. When the installer demo'd the newly installed dryer for my wife, she noted that smoke was emitting from the dryer. "That's normal", he replied. Fortunately, my wife noted that there was smoke coming from the dryer on the delivery ticket. Of the course, the dryer does not heat up and dry clothing. After 25 minutes on hold, I was told that this was Samsung's problem, not J.C. Penney's. Still waiting for Samsung to contact us. Have repeatedly contacted J.C. Penney (been on hold for 28 minutes as I write this), to no avail. Feel like this has all been a scam. Recommend DO NOT buy appliances from J.C. Penney and DO NOT buy Samsung gas dryer.

Ordered online for the first and last time at J.C. Penney. First order didn't go through for some reason. Had to place my order again. Checking to see if the order went through the second time my online account stated that there were no orders even though it did. They shipped one item but have no clue as to when the other one will ship. Has to be the worst online shopping experience I have ever had.

Don't go to this store located in Coral Square Mall, Coral Springs, FL. The store needs to be closed down. They don't have help, their registers went down, the bathrooms are filthy, and they won't let you use a coupon and they demand it back. The escalators were down for 2 days. The help talks back to you and steals your coupons. They were reported to the corporate office for terminations.

I purchased an Air Rowing Machine (Stamina 1399 (Model #35-1399)). The purchase price was $379.00 from J.C. Penny online. I have paid $250.00 since September of 2016. In December 2016, my balance is $241.53. I closed my J.C. Penny Credit Card as the Credit Dept. would not give me the Purchase Price, Order # claiming that their credit acct. history doesn't go back to Sept. and before (2016). I opened a new account using my personal credit card to open a new account. I am able to view my account now.

Order was placed for Christmas gifts through JC Penney's online. A pair of men's jeans and a sweater both of which were in stock at the time of the order. The order was placed on Dec. 18th with an arrival date of 12/23/2016. The order is still not here and this is Dec. 26th. A p/c was placed to JCP and spoke with an obnoxious customer service Rep. named Sandy. After waiting on hold for 7 minutes to have the issue addressed, Sandy kept interrupting me so she could have her needs addressed. Needless to say, there was nothing resolved through this wasted contact. Another p/c was made and the order was canceled with a manager. DO NOT SHOP AT JC Penney's if you want customer service, it does not exist. I went online and placed an order with a more reputable company. Hopefully the order gets here.

I love J.C. Penney and the store in Antioch is one of my favorites. We have purchased appliances from there this year and not only was the price beyond great the customer service we received was excellent. We live in a town where J.C. Penney does not deliver on one purchase a freezer. The store manager and her husband personally delivered our freezer. I mean who does that these days!! From that experience we went back to that same store and purchased some my appliances. They are a wonderful store and customer service!! They go above and beyond.

I ordered a king size mattress. One with steel coils- 385 to be exact. Ultra firm they said in the information online. When it came UPS I was very suspicious. It was a box 16" wide and 8 ft long. It was NOT A steel coil mattress. Now I am faced with trying to get them to take it back and not charge me a restocking fee of $75 and up. This is the third time I have had terrible results with these people. Never EVER again will I order from them. When I called I got transferred all over and put on hold, finally when they sent me to the furniture department and I told them what was the problem, I got put on hold and then disconnected. 000 customer service. No wonder they are failing at their business.

I applied JCPenney Card as the store rep suggested saying that for 24 hours whatever you purchase you will be given 35%(20+15) discount. But when I actually placed an order I got only 20%. I tried to called the Customer Rep, the information is not true.

We ordered Refrigerator, washer, and dryer (All samsung Brand) during thanks giving. When we were ordering it will be delivered by 4 December. Later on somebody called and told that there was a recall on the washer so samsung cannot deliver it on 22 Dec. We requested them to at least deliver the refrigerator but they cannot do it as everything is placed in one order. To get the fridge I should cancel the existing order and place a new order separately for washer, dryer and refrigerator. If I do I new order they said the delivery data will be on Dec 28th which is too far.

I ordered a dryer on December 12 with a delivery date of the 21st. I spent 3.5 hours on hold with customer service to verify orders and delivery only to talk with agents who were terribly rude but quite incompetent. When the delivery men brought my dryer, they refused to stack it because they came without the stacking kit that was ordered with it. So we temporarily denied the dryer due to an incomplete order. I have been on the phone for a total of another 3 hours today trying to get things straightened out, and as it turns out, apparently the store I ordered at ordered me the stacking *service* but not the actual kit.

I ordered 2 comforter sets for my granddaughters with the understanding and written confirmation they would arrive before Christmas (Dec 21-23). I called twice to check on the order and both times had to wait for over 30 minutes. I finally got to speak with someone on the 2nd call and was told my order would arrive after Christmas (Dec 28 and 29). The representative told me to go buy something else and return the others for a refund. She couldn't care less. I asked to speak to a manager to file a complaint and was disconnected.

We purchase a complete set of LG kitchen appliances (microwave, dishwasher, stove, and refrigerator) from Penney's the first week of November 2016. We were told it could not be delivered until December 22 (over six weeks from the purchase date). We agreed to wait even though our current dishwasher was broken. We never heard from Penney's again and then called on December 21 to ask about the delivery. They told us they had rescheduled it for December 28 thus ruining our holiday travel plans. If we had not called we would have never even heard about the reschedule.

I went to my local JCPenney's store on Black Friday and purchased a washer/dryer combo, confirmed the delivery date and thought I was good to go. I checked my card account the same day and saw the pending transaction amount. No problems there. But then a few days later, the card company calls and says I have fraudulent activity on my account. My original transaction at JCPenney had disappeared and there were all of a sudden multiple transactions from JCPenney on my account. I came to find out that JCPenney had split my order up into multiple transactions for each item in the purchase (washer, dryer, hoses, vents, hookups, etc.). I've never heard of anyone doing that before (and my credit card company had never heard of it either)!

I ordered a total of 6 new appliances at the store during Black Friday month for a home we had just purchased. That transaction went well, but when the delivery date arrived, the appliances didn't, nor did I receive a call. I called the 1-800 number and was placed on hold for over an hour before a rep answered, then she put me on hold for another 20 minutes and then I was disconnected. She did call back about a half hour later, telling me that the appliances never left the warehouse and that the dryer was scheduled to be delivered on a different date than the rest of the order, which would be rescheduled two weeks later. I told her that I wanted all the appliances delivered on the same date and sooner, as we live 100 miles away and cannot move into the house until we have appliances.

Ordered a Samsung WA48H7400 washer online because JCPenney had the best price - about $100 less than the competitors. Called first time to try changing the delivery time - waited 42 minutes and eventually the call was cut off. Called 2nd time - got someone after 30 minutes but he was useless and suggested I call in the morning. Called 3rd time the next morning - got someone after 48 minutes and she said they need minimum 4 business days for delivery and now we are only 3 days.

I shop on behalf of my mother so ordered something for my brother advertised as buy one get one free. I ordered one pair, paid way too much postage for the item, but did it. (I ship on a regular basis so know what postage should be for a less than 1 lb package). I received only 1, not the free one. Called customer service. Got a man who sounded totally disinterested and not at all courteous, this was after I waited on hold for 35 minutes! I told him I didn't get the free pair. He said I needed to order 2 and second would be free. Long exchange, but ultimately I asked him just to send me the 2nd pair. He said "Ma'am I can't send you something for free", to which I replied, "it was supposed to be free anyway!" He said, "Yeah, I'm getting a lot of calls like this today with the same complaint..." but offered no adjustment or any apparent concern for my complaint.

I decide to buy some last minute Christmas gifts at JCPenney. A family of 5 were in line in front of me and one other customer, with one clerk open. Each of the 5 members of the family before me wanted to be rung up separately. Another clerk opened a register and asked the gal in front of us to step over to her line. As she got to the point of taking payment, and seeing the original clerk still had 3 more of the family members to ring up, we proceeded to the new clerk's line.

I ordered a watch from them online. It was a black Friday deal. It shipped the 26th and was supposed to arrive by Dec.12. So on the 13th I went into the store to check because I never received an email. They said to wait. So a few more days went by and nothing so I spoke with customer service and they said it probably got lost and to go to the store to get my money. But I will only get what I paid for not the total cost of the watch so I would have to pay even more to buy another one because the sale is over. This is ridiculous. I can't possibly buy another watch and they can't track to see where my watch was last. Apparently a lot of stuff people have ordered has gone missing according to their Twitter page.

I placed an online order on 12/4/16. Logged on and saw that the item had "shipped" on 12/5/16 using UPS. BUT no tracking number. I called and was told to wait 24 hours to see if the tracking number came up. I called two days later (still no tracking number), was told to wait until 12/14/16 and if I didn't receive it to call. I called tonight and was told it was a 41 minute wait. After an hour the phone hung up. Called back. Was told there's still no tracking number. She asked if I wanted it re-ordered. I said, "OK". She said it was out of stock. I said, "Cancel the order." She said, "We can't cancel the order. It already shipped." I said, "Then where is it." She said, "I don't know. There's no tracking number." She said "Delivery takes 4-7 business days." I said, "It's been 8 business days." No response.

In November 2016, I ordered a Samsung Washing Machine with JCPenney. We run into a unpleasant experience with a rude JCPenney delivery person. He was upset in a argument with my husband of how the connected hose supposed to work... And he cancelled the order and took off with the machine which still in his truck at the time. We contacted JCPenney Customer Services 3 different times right after that... I wanted to cancelled and money be refunded... No one take any immediate action or know what to do, how the process works.

I ordered a robe for Christmas for someone and while placing the order I told Daniel, if that's his real name, that I have been trying to place this order for 2 weeks and I would like it to arrive before Christmas, so what happens is that the gift that I paid for is scheduled to arrive at a store where I'm located for pickup instead of being delivered to the state in question. I called to cancel order, put on hold, hung up on, and never get anyone to talk to about this. I will be reporting to credit bureaus because this is so wrong. They need to close this store.

I ordered a washer from J. C. Penney on November 25th. Shows up dented. A replacement was ordered, however never showed up. I have been on hold for 1 hour, 11 minutes with the J. C. Penney hotline trying to get the status of my new 1K washer. I'd love to bill them for my time. NEVER AGAIN will I buy anything at J. C. Penney.

NEVER, NEVER, NEVER order an appliance from JC Penney. I ordered three Samsung stainless appliances worth $2,300 on Black Friday, and two of them don't work. In addition, they charged my credit card twice. I was on hold for 30 minutes before a Customer Service rep came on. She put me on hold for 28 more minutes trying to reach the Major Appliance department. I was disconnected after 58 minutes, and had to start all over. I have been on hold for 24 minutes again, and still haven't talked to anyone trying to get one of the charges taken off my account or getting appliances replaced. There is a reason this company was going out of business. HORRIBLE.

Ordered an item and decided immediately that I'd made an error, I should have ordered another size. Called customer service immediately, waited 25 minutes, was told "we can't cancel your order, you've missed the ***4 minute*** grace period (!!). But order the size you want and return the first item when it arrives for a full refund. We'll cover the return costs, just call." Called when I received the item, was told rudely that I "should have double checked my order" and that all returns are at my cost. Was told that I could return it to a store for free (30 miles from where I live), or pay the shipping costs. They didn't care that I was given false information. Didn't care that the 4-minute grace period means nothing when you wait 25 minutes for a customer service rep. Gratuitously rude. Terrible experience. Not buying from them again.

I ordered a coffee maker for my husband for Christmas. A few days after placing the order my husband comes walking into the house with the coffee maker as it was placed in-front on the door by the shipping service. The item was shipped without a protective box and shipping label stuck right on the coffee maker box. I called to complain about this and it was stated "Well how do we know it was a gift" and was told it is ok for me not to shop with JCP and hung up on. Of course I call back and not able to speak with the same person was told to bring it to the store and they will swap it out. If I was able to go to the store I would have done that in the first place. Also was given a $5 credit by making the second call. Still very dissatisfied.

I arrived at Penney's in Ann Arbor, Michigan this morning, two weeks before Christmas returning a space heater that was absolutely useless, to find the online return was in the Home Department on the second floor. I am carrying this big box across a cold and windy parking lot, across the store, up the escalator to the Home Department. There are two sales counters there but one sales person, working home and customer service for online orders. This is a good way to shut J.C. Penney down for good. I have always been a supporter of this company and actually have worked for J.C. Penney in the past. This type service is unacceptable and will keep me from doing business with them.

I have been a loyal JCP customer for years. I have a credit card through the company and I honestly did most of my Christmas shopping at the mall in JCP this year. On Black Friday, I happily ordered 10 items ($200 order) that were on sale. Within a week, I received two of those items. Then I received nothing else. I waited for an entire week before trying to call customer service and sat on hold for 20+ minutes before giving up. I scrolled through my email and found my order confirmation. I looked into the shipping information, but it was very difficult to understand. It said a lot about the order being transferred multiple times to different companies (UPS to USPS to JCP). Finally, I tried customer service again. 20+ minutes on hold before I gave up.

First of all, I am a long time customer of JCP. What got me piss was I order Nike sneaker 7 1/2 W and they send me a size 6 1/2M. Call customer care twice on different days and waited both over 30min and no answer. Call the local store and they will not honor the sell price. Their mistake not mine. What the **? They over sold their items with lousy inventory update just to mark up their $ score. Marvin, Mr. CEO, if you are reading any of this you better get on board and hire an internal customer care and not the 3rd party.

I have bought and washer and dryer from JCpenney and had problems with it with Samsung washer flooding my basement causing about 25k in damage. I called in for 3 months now trying to get new units and every time I call they tell me that someone will call me back and they never call me back - good luck with them.

I just received a Shark steam mop I ordered. It looked like the box had been opened and was in very rough shape. This was to be a Christmas gift and it looks like I went to a yard sale and bought a used one. I was very disappointed.

Don't even try shopping during holiday because, they are understaffed. They don't answer phones, their online system does not get updated and you end up calling the store every day waiting to talk to someone for another 30 minutes to find out where the hell the package you ordered is. Can't believe with the new leadership this place is still as bad as it used to. I don't think anyone cares for customer service anymore, otherwise with such a bad rate someone would do something.

I order online because the closest JCPenney is 60 miles away. I had found 2 pairs of boots that I liked. One was out of stock, so I ordered my second choice the. After ordering my second choice, within 2 hrs the other became available (go figure, right?). So I ordered my first choice, and since it had been less than two hrs since I placed the order for my second choice, I thought I would cancel it, but couldn't find anywhere on the site to do so. So I called them. The guy said there was no way to cancel it because it was being process. He said once I receive it I could return it for credit or replace it with another. I told him I had already ordered another pair I liked better. He then paused and said "I'm sorry we can't cancel it." I would have to ship it back by more shipping cost or to take it to a store. I had this same issue when ordering jeans. I will not be screwed over for a third time. I will never order or buy from JCPenney ever again.

made online with a different address which I responsible until they investigate which last 60 days. In the meantime they do not replace the card. When I ask why I had not received a bill they said that it had been sent to a different address; so unlike responsible credit card institutions they let holding the bag for 60 days. When I first called they could authenticate my account because there a different zip code and addresses did not match. Now knowing this they are still holding me responsible for a purchase I did not made. Other card replace the credit card right away. They could see very well that I had nothing to do with the purchase. Highly disappointed customer.

My order was processed quickly and received within one week - satisfied, not today. My order for a white down blanket for Black Friday was $79.99 a wonder of a price... What I received was a cheap 'patch-work throw' - UNBELIEVABLE. The packaging showed down blanket, but what was shipped was incorrect. So, I knew customer service would take care of this problem, right? WRONG! 1-800-322-1189 Spoke with an unknown individual who would only state she was JCPenney customer service agent. She would 'not assist' with placing the correct order, nor with the grievance. She told me I had to ship the order back and if the down-blanket was in stock it would be shipped at the amount it was priced today... Not happy.

I placed a order. Realized it was wrong. Called jcp.com. Waited 18 minutes just to get disconnected... Called back. Waited another 40 minutes, just to be told that they can't cancel it because it is being processed. Well, if I didn't have to wait that long, or if I had the option to cancel it myself I wouldn't be having this problem. Now I have to wait til it arrives at the store... accept it and then return it... It's pretty ridiculous. If has no way of doing a online chat to Fix the problem. I for one and others as I saw will not be placing anymore orders online. Guess they have so many buying, it doesn't really matter to them. Very disappointing.

I was shipped the wrong item for an order I placed online. The reason I placed an order online in the first place was to avoid having to go to the mall. I called customer service and after 10 minutes of being on hold was told I either need to pay for shipping or return it at the store. I tried to question the rep about having to incur the cost of shipping or the cost of my time even when it was completely the company's fault. She hung up on me. I tried to call back but after 10 minutes of being on hold was disconnected. Horrible customer service. The company certainly doesn't make it easy to contact JC Penney reps. Won't be shopping at JC Penney again.

Placed order online. Something not right w/ the website. It kept showing the wrong store location for p/u. I changed the store location, placed the order, and the confirmation email came up (again) w/ the wrong store location. I immediately called Penney (no) customer care line. Waited 15 minutes for a guy who sounded like I woke him up to answer. He was unable to assist in changing the location p/u... nor could he cancel the order. Could do absolutely NOTHING to assist. (If they think I'm going to drive 30 miles to p/u a couple of pillows I've got news for them). I've had more customer care at McDonald's. I will NEVER, EVER, shop this pathetic, disgusting store, online or in person, ever again. They've lost a lifelong customer forever, because they're too lazy to assist. I would give zero stars, but it won't let me.

I bought 2 griddles, along with a multitude of other items on Black Friday. The advertised price was $7.99 each. I bought one for my sister-in-law, which she took home to Texas. While reviewing all my receipts, I realized the store charged $20 each, I immediately called the store to alert them and get my $24 back. They said it was a 'rebate' offer - although it must have been microscopic on the sign... and I had to have both original UPC symbols from the boxes.

Terrible experience! Waste of my Time! Placed an order on CyberMonday totally approx $300. Received a order confirmation and went to work for the rest of the day. Followed up with emails later and Jc Penney's sent an email stating they canceled my order. Please call them. I did on Tuesday morning and waited on hold for 28 min. They stated they work with a third party company and randomly will cancel higher priced orders until they confirm with client verbally. I confirmed all my information and order to find out that most of what I ordered is not available anymore. Really! Asked to talk to manager and nobody was available. What's the point of CyberMonday if you don't accept online orders. This is absolutely ridiculous! Will never bother shopping or looking at their website again!

I wear 40W/30L pants. I bought 11 pair of JC Penney pants, received by mail yesterday. 10 pair for shipment, bought 1 pair in the store, all were similarly mis-sized. The waist size on all of the pairs was maybe 35", varying by an inch or more depending on which pair of the 11 I was trying on. The rise (crotch to waist) varied so much that on a couple pair, I felt like I was wearing hip huggers. In short, NONE of the pants fit.

My intent is not to offend anyone at all, so I will say what I have to say with due respect. JCPenney, why are you playing Spanish music? We are in the United States of America and the primary language is English. You are part of the problem as to why people do not associate nor adapt. If we were in China, we would be learning Chinese and listening to Chinese music. Complete turn off, I will never shop there again as I felt I was shopping at Cardenas Supermarket. Wow!!!

I am a 24 year cardholder/customer of JCP w/ zero prior account issues. During a 1-2 mos period of family crisis, I missed a payment for a total balance $11.20 on my card (because I had forgot I purchased this $11.20 girls bra prior to school & thought the balance was $). Synchrony Bank didn't have enough decency to phone me even once to resolve the matter, prior to reporting me, & decreasing my longtime $5600 credit to a mere $100. When I called JCP corporate to discuss, they refused to even listen to my complaint, just referred me to Synchrony. No respect, no service, no value to me as a fine customer after all these years (over $11.20). Typical cold corporate attitude. Those words "JCP cares...": meaningless, worthless lie.

I would like to start with that the sales team has been great to deal with. Now for the issue. I have had the delivery company to my home 5 times to pick up an appliance I need to return. I will not bore you with all the details as to why, but it boils down to lies and really bad excuses from the delivery crews as to why they haven't picked up item. I have spoke with the delivery company directly bi-passing JCPenney, and have gotten nowhere with their customer service. Because of who JCPenney uses to deliver their product, I would never recommend buying anything from JCPenney.

A month ago, I bought a lovely quilted bedspread from JCPenney. I put it on the bed And decided I wanted 2 shams and a throw pillow from the set. And that's how this started! So the first time my order arrived at my house I got one king sham and one standard sham. I paid for shipping because it was difficult for me to drive to the mall. I called customer support and they said they could open a case and have somebody call me but I really had to take this back to the store. OK that was not helpful. I had to drive to the store. There, a helpful girl tried to get me the right sham off the shelf, but brought the wrong color. This set comes in pink and green and I'm going for the green. So the pink was returned. The store then ordered another green standard sham for me online.

I am so disappointed. On their page they have a picture of a hutch for sale and that picture includes a changing table... However the changing table was not included. When the hutch came I was very disappointed to discover this. I looked to see if I could buy the changing table and what do you know, they don't sell it anymore, even though they keep a picture of it up. So when I asked to return it I was told I had to pay $75 dollars on top of the $75 delivery fee... So in order to get it returned I had to take a $150 loss. The hutch was $160. I am so mad and upset about this, I don't know if I will ever shop at JCP again. Also, the lady I talked to at JCP online was so rude.

I ordered a cotton nightgown online from J.C. Penney (JCP from here on in). Shipping was free if I picked it up in the store. I was called by a crazy dunning harsh sounding automated call that told me my order was in and if I didn't pick it up in a certain amount of time, it would be sent back. Okay, not the best way to contact your customers with the nasty voice, but still okay. I go to the store and they brought out a bag and asked me to check it. It was a pair of jeans. The clerk, who was struggling with a new computer system was having a horrible time trying to back this out and re-order the nightgown. Thank goodness an older, much more experienced employee was there and she credited the charge back to my card, re-ordered it, told me she would send it to my home for free AND took $10 off the price of the nightgown. I received it within less than a week.

Ordered dining set by paying $75 for shipping. Shipping came 4 hrs late and the guy was drunk and could hardly lift the item. He just wanted me to sign the paper but upon requesting multiple times, he finally unpacked the items. I was expecting to get 0% Apr but JCP CSR never told me that I needed to make more than $500 transaction. My total was $485 and I just missed the 0% financing. Neither JCP nor Synchrony bank helped me. Very much unsatisfied.

Buyer beware! I bought over $8,000 dollars' worth of blinds and the cord piece breaks in half. When it breaks in half you cannot raise the shades. I was told initially to tape it. This was very disappointing after 2 months of having it installed. 15 years ago I bought blinds from them without a problem. Now everything they seem to make for the windows are with cheap material.

Placed an online order, called within 45 minutes to cancel the order, was told I can't. I noticed a skillet I purchased will not be shipped until March 8-10. This is November 9th., it was going to be a Christmas gift. Why can't I cancel??? Customer Service was no help. Going to cancel the order thru my credit card company and will not order again.

I have attempted to pull up www.jcp.com on my desktop, laptop and iPhone internet to do some Christmas shopping. I repeatedly get an error msg denying access with a reference number. Friends and co-workers have also attempted on different computers and devices with the same result. I contacted JCP cust serv and spoke with Rita from Columbus, OH. She told me that I would have to have my internet provider remove the block from my phone. I mentioned the other computers and devices involved, she did not have an answer. I explained that I wanted to do some shopping and make a credit card payment but would not be able to. She just chuckled and did not seem to care that nothing was resolved. Such frustration and disappointment from a company that prides themselves on longevity and great cust serv. Walmart, Belk and Target here I am. I'm going shopping!!!

I am a very frequent customer of JCP and I usually have no complaints. Today when I was shopping at your store in the Maine Mall in Portland Me, I had several items that I wanted to price check on your customer in-store scanner. I asked the gentleman in the shoe dept where it was located and he told me that they are broken and they weren't going to be fixed because kids keep playing with them. He said that a cashier could help me but that I would have to go to another department because the cashier in the shoe dept called out sick and there was nobody to replace her. HUH??

Sale paper for Nov.3-6-- IT'S YOUR DAY SALE. I am a plus size woman. In the past, I have purchased a variety of clothes from your company and was very satisfied. In the aforementioned sale paper, there are 2 pictures of plus size fashions on sale. In my opinion, they are far from flattering. I think there are a lot more styles that could have been used to sell your merchandise. I will, in the future, be considering where I will be purchasing my plus size clothes, maybe elsewhere.

Bought a ring with a service plan, returned to get correct size. Took his ring to get the same size, lady helping me sized it. Didn't know if she added service plan. Again wrong size. She had measured his ring wrong!! No service plan added! Our 20th anniversary Sept. 28. Received correct ring on Oct. 25th!!! Extremely unhappy, very disappointed. Need employees that know what's going on.

On November 1, 2016 my husband and I went to JCPenney appliance department store #2804 to purchase washer/dryer set. All was well until we were informed that we could not use a debit card for the purchase, it had to be credit card. That was the explanation given to us after the card decline. It was then that appliance supervisor, Philip, suggested we put the money on a JCPenney gift card and use it as a credit card to complete the transaction.

My recent experience with JCPenney was a very unsatisfied one. The items I questioned were not put into the system to ring correctly. When I questioned this the employee called and asked the lead to check. He stated that he was in the department looking and then came back saying that the ones I had were excluded from the price. I paid and checked myself, and this was incorrect information so I proceeded to ask for this employee so I could discuss the matter and was treated very disrespectful and basically told too bad so I returned the merchandise and will not be ever going to this store again.

I went to JCPenney today to get my hair trimmed and colored. I'm in the process of growing my gray hair out (go all natural). The hairdressers told me that she could bleach my hair and then put. toner in so that all my hair will be gray. After 2 attempts and three haircuts my hair was half gray and half orange. The hairdressers had no choice to cut my hair very short. My hair was shoulder length and now it's cut above my ears, about an inch long overall. This failed processes took 5 hours. JCPenney Salon should NOT be in business.

When trying to place an order in JCP.com order-line, the reps are quite unprofessional, not capable of being helpful, and sometimes even downright rude and hostile. I have been a JCP customer for 4 decades. Years ago all my orders would go thru smoothly and the reps were great; however that doesn't seem to be the case anymore. I'm hoping that with better customer service training that situation will improve.

I recently ordered some stuff online from JCPenney and I accidentally entered the wrong shipping address so I called customer care to see if they could help me out. I spoke to a few people and they all told me it was too late to cancel my order and I couldn't change the shipping address. I know this wasn't JCPenney's fault but they have NOT been helpful at all in helping me solve this problem. A lot of them hung up on me and was very rude. Then I was told to contact UPS but they couldn't do anything because all I had was an order number with no tracking number.

I ordered a washer and dryer during their labor day sale. The appliances arrived and as soon as the installers took the washer out of the truck we realized it was damaged so they put it right back on the truck. This was Sept 16th. Immediately after they left I went through 45 minutes of hold time on the phone to finally report the damage and ask when they would be sending a replacement. I was told it would be Sept 24th.

I returned a pair of girls boots today 10/2016 @ prices corner store. Randy was the manager. After my granddaughter wore the boots I purchased they literally fell apart. When I returned them they took them with no problem. They didn't have her size to replace them but I didn't want them anyway if they would fall apart again. She has boots I purchased for her from JCP last year so I know it was these boots.

Placed an order in the store with a customer service rep. Paid in person at the register and was provided a confirmation of purchase. I waited over a week for my order and decided to call the store to check the status of my order. The store had no record of my order anywhere, after waiting for some kind of information they gave me a 1-800 # to call for more information.

I applaud those stores that have decided not to open on Thanksgiving so their employees can spend Thanksgiving with their families. I have NEVER shopped on Thanksgiving and never will shop on that important family holiday. JC Penney and Macy's need to get on board and not open on Thanksgiving. I guarantee I won't be there if you are open and neither will any of my family members.

Recently I ordered a new mattress over the internet through JCPenney on my JCPenney card. When it arrived set it up on my bed. First night I slept on it it was very hard, wouldn't really know give. But I figured it was a new mattress, I give it a few nights to see if it broken. Here we are four nights later still just as hard as the first night.

I ordered an item and the item delivered was not the one ordered although the invoice reflected the correct information. The order received was incorrect as to size, color, and style. I know mistakes are sometimes made with high volume transactions but this is not an isolated incident. It has happened to me on more than one occasions -- usually when I make use of discounts and coupons. I usually return the item and am given credit for my purchase but not my shipping cost. (I am happy to say the customer service rep I just spoke to has agreed to refund my shipping cost and send me a return label for my most recent incorrect order received.)

At the store I ordered five blinds and then realized when I got home that I actually needed six. I ordered one more and was told I could not receive free delivery unless it was delivered to the store. I had it sent to the store and the associate assured me it would be 3 to 5 business days. After eight business days and no contact I went to the store and the blind had not arrived due to a flat tire on the delivery truck. The associate assured me that it would be delivered the next day - mind you this is a 40 minute drive each way to the store. My husband went the next day and it took them 30 minutes to find the order and they told him that they don't have delivery on Wednesdays. WOW this has taken a lot of time!

One by one, JC Penney has closed all their small, local stores. If I am going to go to a big mall, I am definitely not going to stop at JC Penney. I only went there because it was the only high end clothing available in a small town. Plus they used to have great coupons. Also beware: Although the clothing is better than Walmart, the jewelry is not. JC Penney jewelry is sub par and should not be considered fine jewelry. Over the years most of mine lost stones, broke, or is just not comparable to higher end jewelry. I don't shop here anymore. They closed most stores in WI except big malls. :((

I booked my outdoor session online with the knowledge that there was a $24.99 nonrefundable fee for Saturday 10/08. However if you are going to charge a customer you must ensure the photographer shows up. The experience left a very sour taste in my mouth. I received a phone call on Thursday 10/06 from Alexis the person that was going to do our session. She sounded in a hurry and asked me if she could reschedule my appointment until Sunday. This was a little inconvenience because I had to push some things around to make it happened. Regardless I agreed to change the appointment for Sunday at 12:30 p.m.

I ordered some dressers for my daughter's room. It would not work online (first clue) so I called and placed it over the phone. It came to more money than I thought so I waited to get an email receipt so I could break it down. Email never came. I called multiple times about the email the next day and still to this day never got an email (second clue). I ordered an Ashley dresser with a mirror and a baby hutch with a connecting chest underneath. The furniture arrived in a few weeks in boxes. When I got home and opened them it was the wrong dresser and the hutch was in pieces. The Ashley dresser and mirror did. It come. Called AGAIN. Told them they ordered me a chest that can't hold a hutch on top, hutch wasn't assembled and that I was missing two other items. I told them I'd keep the chest because I liked it but they need to return the hutch when the rest of my furniture arrives. The chest was double the price of the one I originally ordered.

On Sept. 30, 2016, I ordered a few items on JC Penney.com to be shipped to the store. The items stated online that they were In Stock and my order will be available in 4-7 business days. I have called numerous times to check on the order that still hasn't arrived, so today I was headed that way & decided to stop in and maybe the item would be there. After talking with one of the sales associates, I told her to cancel the order because they could not tell me when my items would be available. I told her I didn't want to wait any longer & would like my order refunded since it was paid online thru PayPal.

They advertise that 30% or better discount on appliances and delivery included, but in reality when you get to the store they tell you on an order under $300 has a del. charge, which came out to $318, plus tax. "Ok I want to pick it up!" "No we don't do that; we only deliver appliances." Just to make sure my Wife went over and ask for them to get her the microwave and she would take it home with her. SAME STORY. "WE DON'T HAVE THEM, AND YOU HAVE TO PAY FOR SHIPPING! THAT'S WHAT CORPORATE SAYS!"

I have been a J.C. Penney customer for many years but must strongly recommend that you do not buy large appliances from them. Purchasing a kitchen suite of appliances several weeks ahead of time and scheduling delivery for September 30, I was confident of the service and delivery. On September 29th I did not receive a call of my delivery window but thought it might have been just an oversight. I had arranged to take off work to be home for delivery but no one ever showed on September 30 to deliver my appliances.

I ordered pants for my husband who is a large size person and hard to fit. He has health challenges, and it is difficult to take him shopping. I ordered them over two weeks ago to be shipped to store. I didn't expect it to take so long, and nobody could tell me where my order was, when it will actually arrive at the store (it was supposed to arrive already). Two days ago, the national customer service says only the store can issue a refund. The store says that they cannot issue a refund until my item arrives at the store. They charged my PayPal account 10 days ago... claiming that my item had been shipped. It must have been dispatched tied to a turtle's rear end! I have initiated a claim through PayPal and expect that they will give me a full refund. Based on this experience, I am highly unlikely to order through J.C. Penney again. My order has at long last turned up at the store, but the overall experience is not acceptable.

Purchased a couch and 2 chairs in May 2016. Was billed for all 3, only received one chair and when the couch delivered it was broken. Have returned couch since and have only received credit for chair.

I had ordered a men's Casio Atomic watch on Sept 15th 2016. When I went to checkout I had entered two coupons for a total of $20.00. The item was on sale for $31.96. Now you take $31.96 subtract the $20.00 in coupons the total came out to $11.96. Now here's where I believe I was overcharged. When I spoke to customer service I explained to the woman that I was charged the whole amount which was $21.66. I then said I had enough in coupons to cover the cost of the item which was $11.96 after the $20 in coupons. And that I should have only been charged the $8.95 + 0.75 cents not the whole $21.66.

I bought a bed from JC Penney in 2014. The box spring broke. It was under warranty, so JC Penney had a technician come out to look at it. It was determined to be a manufacturers defect. They no longer make that bed model, so I opted for a refund. It took almost 2 months to get the bed picked up. I've spent the last 2 months trying to figure out where the refund they supposedly processed is. No one I've talked to in the warranty dept or otherwise has been at all helpful, and I'm out almost $1000. I've been assured twice now by JC Penney, that my refund was successfully processed. My credit card company has no evidence of any attempts at a refund. I've spent almost 5 months dealing with this problem, and still can't get any answers. I'm considering legal action. Do not buy from JC Penney.

I've always loved shopping at J.C. Penney. They have the absolute best deals in town and the people who work there are friendly and very accommodating. I recently bought a pair of $70.00 Fila tennis shoes off the Clearance rack and they are so comfortable... I've needed a new pair of shoes for work for so long and haven't been able to afford them with all the bills and high cost of living. Thank you J.C. Penney! You are the Best!

This was the first experience with ordering online at JC Penney and now I know why not to do it again. I ordered navy chair cushions that were a definite grey. The packaging on the outside said navy but it sure was a grey color. I refused the order after going to the store for pickup and of course I lost my $10.00 rewards coupon that I used on the order. The salesperson could have cared less about the situation and no help was offered.

I wouldn't give it even one star but I have no choice. I recently was in Delaware in Christiana Mall and I purchased a diamond ring from the modern bride collection and I also opened up a J.C. Penney credit card as well. The people there were very nice and helpful. I was satisfied with my purchase. After I left the mall, I was driving back home to New York and I noticed that a tiny diamond in the ring was missing. I called the store and they said that I could take it to my nearest J.C. Penney to have it looked at and fixed since I had bought the care plan for the ring. That sounded reasonable to me. I got back to New York and I went to the J.C. Penney in Roosevelt Field mall in Garden City, Long Island. The service I was received was so disgusting and rude. I wish I never even set foot into that store. They were refusing to do anything except send my ring out for repair.

On Aug. 25th I ordered 2 pairs of pants from JC Penney. On Aug. 26, 2016 I received an email stating that they ready for UPS pickup and a tracking number was provided. I waited a few days and checked the tracking number to find that UPS had delivered the package on May 6, 2015 to someone in Buffalo, NY. I live in Texas and didn't place the order until 8/26/2016. I contacted UPS, the obvious choice and was told that it was a recycled tracking number and that the pkg was never picked up from JC Penney which was why the tracking info only says ready to pick up.

I purchased the Linden Street "Friday Collection" sofa and loveseat from the Roosevelt Field J.C. Penney Store in the fall of 2012. I do not have the paperwork but I paid for it with my J.C. Penney charge which I opened that day to take advantage of an extra discount for opening a charge. The main reason I bought this furniture was because it was not upholstered but came with custom slipcovers which looked like upholstery but could be removed to be cleaned and the big selling point in the ad, which is still running and I downloaded, was that you could change your decor simply by buying one of the many slipcovers that were offered with the furniture. To me this was why I purchased this furniture. I am a senior citizen on a fixed income and to be able to replace a slipcover instead of buying new furniture sounded excellent.

I have read their disclaimers on their coupons over and over. Never have I read anything that would not allow my purchases to qualify; however, I have NEVER been able to use any of their coupons for any purchase. I thought Kohl's was bad because hardly any of their purchases qualify for in-store pick-up, but I think J.C. Penney takes the cake on false advertisement. If you can't use a coupon, don't advertise them. They lure people in with the notion you're going to save money, but in reality you save nothing. This has been my experience as an online shopper.

Purchased sectional sofa 3 years ago. Cost me over $1500.00. Have only used it for a year and cushions are already flat. I don't have large dogs or any children, so I don't understand why this happened?

I bought a sofa in 2013, after a couple of months it started to fall apart so I went back to the same store and bought a second sofa. The salesperson said the first sofa would be picked up when the second sofa was delivered. The second sofa was delivered and the first one was picked up. A little while later the second sofa started to fall apart so I called the company and told them it was falling apart and to come and get it. It was picked up in Oct of 2015. There was a credit to my account for a portion of the second sofa, minus delivery fees and the payments that had already been paid to the account. The first sofa has never been credited back to my account.

I have usually been happy with my purchases from J C Penney but after this last experience I doubt I will order from them again. I ordered 3 sets of towels, 3 different sheet sets and a pair of shorts. I paid for them using PayPal. When the order was delivered I received the shorts, the 3 sets of different sheets but no towels. I also received an additional 3 sets of sheets that I did not order. Each package of incorrect sheets had a shipping label stuck on them referring to them as the towel sets I ordered.

I have been getting call everyday from their credit department. I never answered them because I said I am ALWAYS on time paying my bill. My payment every month was 25.00 then I went and bought 3 pieces of clothing and that I knew my payment would go to 28.00. Well now I finally called credit department and said "listen you have been calling me everyday, why is that when I am perfect on paying on time?" He said "let me look...oh yes the you did pay on time but our system did not recognize so we charged you a late payment." I screamed and said "what?" He said "no I will take the late fee off but your payment is now 53.00." I said "you know what, this is a scam. I am so fed up with you people." So when I pay off my card I will no longer be with J.C. Penney. Case closed!!! Sick of how they treat people and when they make a mistake they still penalize ya.

I place an order with JC Penneys for school uniforms. As always, when my order came they sent me the wrong merchandise. I called customer service and advised that I was going to return the items to the store but that I wanted to reorder in the correct size. When they attempted to reorder they told me my card was declined. Hmph... no it should not be because my card previous to my order had a zero balance. Follow me... credit limit - $500... beginning balance:0, initial charge: $386.02, I returned $127.17 in merchandise and attempted to reorder $86.00 in merchandise - it rejected my card.

I called the JCPenney closest to me about checking on an order I had placed that was to be shipped to the store. A lady answered and put me on hold. I waited for 30 minutes and then decided to hang up and call again, thinking that she had forgotten I was on hold. She answered and recognized my voice saying, "I told you I would call you back. I'm busy right now." She had never said she was going to call me back and never asked for my phone number in order to do so. It has been over 2.5 hours since I gave her my number and have yet to hear anything back.

I have ordered twice from JCPenney.com. Both times were well over the 3-5 days they claim, as well as both times I had items missing from my order. Running out of patience!

I ordered my wedding dress online to be shipped to store. When my dress arrived, I immediately headed to a dressing room to try it on! The first thing I noticed was a pink lipstick stain on the front and a large black hair dangling... I tried not to panic. Then I reached for the bow to tie around my waist, and it was nowhere to be found! When I went to customer service to exchange it, I was informed they were out of stock in my size. There was absolutely no resolution to the condition of the dress, nor my disappointment.

I bought these flip flops that are Mixit brand and I spent 25$ on them... Fell in love with them. I've only had them for 4 months and now they are broke!!!! Never again will I spend money on them again.

I ordered a dress that was in stock and was told it would be here in 3-5 days. I've been waiting two weeks and nothing. The employees don't know what they're doing and won't help at all. Never ordering through this company again.

I am extremely unsatisfied with all J.C.PENNEY's in Houston, TX. For years y'all play the same music over and over and now you are playing 50% of your music in Spanish. I'm not trying to be rude, but who as a shopper wants to come into your stores and have to listen to Spanish?? When we are in a primarily English country. You do not play any country music like Chris Young, Alan Jackson, etc. (and true country, not the Band Perry fake country). It is totally dissatisfying to say the least... If you're going to cater to all types of culture, and music of customers liking... Make sure you actually do that.

Me and my boyfriend decided to buy a ring for our anniversary from jc penney. There was a sale going on so we found a great deal. When we ordered the ring, it came on time but there was a diamond missing. I was very disappointed so we returned it and got a refund. We decided to just order the same ring again because maybe it was just a one time mistake. With the 2nd order, the ring got lost in transit!!! They just completely lost our order and gave us a refund. I'm very disappointed and shocked that a company would operate like this when online shopping is used more. Now, I don't really trust JC Penney anymore and will not be shopping there again.

J.C. Penney in the Columbia Mall, Columbia MO. I have shopped here for years. Recently they moved the plus size women's clothing to the second floor. The department looks worse than the worst bargain basement department I've ever seen. I was surprised I could even find the department. Absolutely no signage at all. Clothing racks crammed together, one shabbily constructed dressing room. I was really embarrassed. I really like the Liz Clairborne line. If I was the representative for this line I would pull the plus sizes from this store. You would be better off not having a plus size department at all. I worked in retail for years. I was disgusted and sad.

I will absolutely never put another dime into J.C. Penney. I have never had issues like this before with anyone! I placed a $1,200 order on 7/20 it took until the 22nd to process. Tracking numbers started being sent to my email. Then all of my items are being shipped separately which would be fine but there was absolutely no way to tell what was coming on what shipment. I am unsatisfied with the products I received. My very expensive silverware set came individually wrapped - not in manufacturer box but wrapped in bubble wrap and in a shipping box! My knife block from Oceanstar is supposed to be flat black - no it's graphite metallic silver which is not even an option on the website. I ordered a Croscill comfort set with matching valances and drapes.

This review is for a specific JC Penney store. Located at Tiffany Springs Market, in N Kansas City Mo. I have NEVER been treated so rudely than I was that evening at any J C Penney store. I am a retired penny's associate and had received a email alerting me to the asso. sale, and when it would be. I arrived, and was greeted at the door by, I assume, a manager. She said the store was closed. I showed her my circular and informed her that I was there for the asso. sale. Very rudely, I was told the store was closed and that I had all day to shop. I showed her where the circular stated that it was after the store closing. She still argued with me. Again I pointed out what it stated, she replied, "well I need to go ask my manager". She returned and asked me for my asso. card and another form of ID. Again taking my cards, locking the door and leaving me outside.

Took 5 working days for them to "complete" an online order... the order just kept saying "processing." Now the delivery date that is listing on the tracking is going to be 3 days later than they stated they would be delivered (3 days later from the LAST of the dates they said it would be delivered) - and this was listed at the time items were ordered otherwise I would not have ordered. Too late for what I needed them for. I LOVE Zappos and Macy's online service and their customer service. I order - I get it at no shipping charges and it comes as promised - if not earlier. No sale price items from Penney will ever persuade me to order from them again. I will never, ever sway from Macy's or Zappos again. Goodbye J.C. Penney!!!

My weight is 170 pound. My wife's weight is 117. I bought king size mattress and it started sagging on both sides after couple weeks and is getting worse every day. My previous mattress after 30 years had sagged 1/2 inch when we had it replaced with this one. We called JC Penney customer service and they sent an inspector to take some pictures. Pictures proved over 1 inch sagging on both sides but JCPenney has rejected this claim for replacement because sagging is not 3 inches deep. I asked JCPenney's customer service (Veronica) for hard copy of the pictures and documents send to my email, but she refused to send any documents.

Terrible Customer Service! I have placed several on-line orders with them over the past couple of months. Today I had some questions and called customer service. Had to call several times. The agents were rude, agitated, not friendly or pleasant at all. Twice they hung up the phone on me. I was asking about an order and first I gave them the right date and then I gave them the wrong date. They laughed mockingly at me and said I gave them the wrong date. When I said "I gave you the right date first" they rung up on me. I will NEVER order with this company again. Macy's has EXCELLENT customer service, very helpful and friendly, and even have free returns which JC Penney doesn't have. I will order from Macy's or other stores from now on. JC Penney, you lost my business because of your RUDE customer service.

I ordered six garments online from J.C. Penney. I expected to be treated fairly if I had to return them or exchange them for some reason. Instead, they charged exorbitant re-stocking fees. A order of $180 that was returned to the store, I received $93 in return. This is outrageous amount of money to require of a customer to restock simple everyday clothing. I will NEVER do business, of any kind, with J.C. Penney again. That may not matter to them, but I will also be spreading the word about this incident on every social media outlet I can find. They should be ashamed!

I needed some clothes for travel in 3.5 weeks; I have a budget for the clothes I need. I have never shopped online at jcpenney.com before, and I never will again. I placed an order in the middle of the night (1:45 PST). I realized shortly after I submitted the order that I had forgot to check the material in a blouse I ordered (I bought 3 colors of the same blouse). It was polyester; I can't wear polyester. "No problem," I thought, "I'll just cancel it." PROBLEM: Penney's does not offer the option to cancel an order online. Admittedly, the error in the order was mine, but I would expect to be able to cancel an online order shortly after placing it. (I order at Amazon.com all the time and can cancel an order online within a short period of time.)

Unbelievably horrid customer service. My very ill husband went with me to get out of the house on 12-24-16. I was in upper level getting last minute gift. He was supposed to wait in the car. He was dying from multiple myeloma, bone marrow cancer. On Nov 11, 2015, he was given 2 wks to 2 months. Our anniversary was Dec 31 & he came in with the use of his cane & was buying me a ring. He went into a coma on Jan 1 & passed Jan 3rd. I didn't wear the ring until the end of March when my girlfriend took me on a short vacation. I wore it 5 days.

How, in heaven's name, can one purchase upholstered or leather furniture - if, in fact, JCP has absolutely no availability of swatch(s) available - and NO stores to check out what furniture actually looks like, feels like, etc. This, IMO, is NO way to run a business or more importantly, be in the 'furniture-selling' business. I was told they do not have swatches and no place to check the furniture.

I have ordered through JCP numerous times over the last few years and never really had any significant problems. However, in the situation which I am about to disclose, it shows a company which made a packing error followed by a credit refund error that continues with excuses why they cannot perform the service of applying a simple credit to an account when they have been in possession of that proof for several weeks.

I can completely understand why these stores are closing at a record number. The lack of customer care with this company is unreal. From employees to supervisors you are lied to, belittled, hung up on, yelled at, and treated with complete disrespect. I have been a Penney's customer for probably 35 years. Stopping in the store now and then, especially at Christmas, to see what they had. I injured myself pretty badly, couldn't drive, so I decided to order online from them. HUGE mistake.

Ordered, purchased, placed custom made shades in my house. Most broke, replaced often, more broke, said to come out and replace, did not. Said would give total refund, never received refund, nor did anyone call back. I have tried to call, no returning of phone calls. I am requesting total refund to my J.C.Penney account, which I placed shades on.

Please teach your cashiers specially who worked at 7 pm at the customer service in the back of your store in Garden State Mall to be polite with the customers. If they have to ask for an ID of the customer who is using a credit card their attitude has to be polite and especially using the word PLEASE which doesn't exist in their vocabulary. I am also a cashier and I am sure that I would be fired at the moment if I would behave like the two cashiers in your store behaved. They have to learn that there is a customer in front of them and not a kid or a thief.