JCPenney

JCPenney will rip you off!! Do not order anything online. They will charge your card and then refuse to cancel the order! I keep asking to cancel my order and all they say is they can't. JCPenney has no customer service at all!! BOYCOTTING JCPenney from now on! Do not shop at JCPenney if you want to get good products and good customer service.

I ordered a shirt and pants from jcpenney.com for pickup at a local store. Both items were listed as in stock for pickup at the store. 5 hours later I get a message that the order is ready for pickup but the shirt portion of the order was cancelled. I called the toll free number at jcpenney.com to cancel the pants too because this was a matched set, but the customer service person told me that she could not cancel the order.

I live 60 miles away from the nearest store and have to drive all the way down there to pay my bill because "every" time I try to use the online banking I'm locked out even though I write down the new password every time. And every time I spent an hour on the phone with their computer labyrinth of questions only to end up with these people from a eastern country telling me that I'm not me again and again and again. I too will not be using my JCPenney card ever again. Their discounts for using are costing me more than what I saved. So for the last three days I have tried to pay my bill online Unsuccessfully and this goes on every time. And now I'm going to have this lousy 17 dollar balance reflect on my outstanding credit report as a late payment. 17 dollars. **.

My fiance and I fell in love with a $5900 ring at JCPENNEY. It originally cost about $9000 so I figured we were getting a good deal. Keep in mind that when it comes to DIAMONDS, unless you keep your eye on it 24/7- there is no true way of knowing if it has been tampered with. They DO NOT do repairs in-house. Your ring is received by the counter associate-shipped out via a carrier to a third party repair shop, returned to you via another carrier 4-6 weeks and later, and all jewelry department employees have unrestricted access to your jewelry until pick up. I read online that it takes longer to do a cleaning than it does to swap a diamond. NEEDLESS to say, when my ring came back, the center 2 ct stone was completely different.

I gave them my order number and I know what I ordered and they continued to say I only ordered four of a buy one get one free, when I actually ordered six of buy three get three free... I looked at my screenshot of what I ordered and it was buy three get three free and they continued to say it was buy one get one free. I paid for three and should have received my three free. Instead I paid for three and got one free. How do they justify this? This is the second time they have done this... I also had a buy one pair of shoes get two free and never received the free shoes at all... Never got refunded or helped on this either. Will never shop JCPenney again.

Purchased 4 piece bedroom set. The set arrived and delivery drivers brought all items in and begun to assemble all items. The 3 dressers were put together and the bed was the final item to be assembled. As the the pieces of the bed were removed from the box, the driver noticed that the side rails for the bed were dark brown instead of black like the entire rest of the set. I called JCPenney immediately to report that the wrong colored side rails were sent and wanted to request that the correct color side rails be sent instead. I was happy with the set, with the exception of the colors not matching. JCPenney stated that the side rails cannot be exchanged, but that the entire set needed to be returned. How frustrating already.

My furniture was scheduled for delivery on 4/16/2019 between the hours of 4-6 PM by Ryder Company. I took time from work and got home at 1:50 Pm only to receive a voice message from JCP that the delivery person was at my home at 1:30 PM and any no one is there. I called them back immediately and told them that I was at home for my schedule delivery, and the delivery person should not have showed up before the appointed time at 2:00 PM, and then left stating I am not home.

I have had a credit card with JC Penney for 10 years. I have never missed or been late with a payment! My credit limit was lowered from $1800 to $100 for no reason! Their reason was because I went through a rough patch this winter that caused my credit score to drop. I have several other credit cards, none of which took this step! I paid my balance off & cancelled my card. I won't do business with a company that penalizes me for no reason!

I ordered a dining table set with 4 chairs, three of the four chairs were damaged. The people who delivered the furniture told me to contact JCPenney to resolve the problem. JCPenney gave me the option to either return the item for a refund or they can send someone to fix them. I decided on the repairman option, he came out and could not fix them and stated we have to order new legs for the chairs. I called JCPenney to make sure they placed the order, they stated the order has been placed and said they would contact me when the legs are in and the repairman will come back out.

We ordered cellular shades from them a month and half ago. When the shades were delivered to our house, I called the store to schedule the installation. I was told the installation was going to be done by another company belongs to JCPenney based in Texas and they could only put in my request through the system because they were not allowed to call that company directly. And once the request is received, someone will call me to schedule the installation. I waited 2 weeks but nobody contacted me. I called the store several times and all they could tell me was "I will send them another email". Finally someone from the Texas company called me and scheduled the installation. I was given a 4 hour window. When the day came, I waited 4 hours but nobody showed up. I called the store but got the same response - they were not responsible for the installation and they weren't allowed to call the installation company.

We ordered a 2nd set of curtains like the ones we ordered from them previously. When we received them we realized we did not need that size and took them back. They would only refund the amount of the curtains and not the whole purchase which included almost 10.00 in shipping. When asked why they said they provided a service to us and basically not their fault we couldn't use them. Nowhere did it say beforehand they would not refund all the charge. Will never order from there or shop there again if that is the way they treat their customers.

This company is terrible. Do not do any buisness with them... They will ship you defective items and refuse to send a replacement without charging you for it... Customer service is the absoulute worst and hung up 3 times on me when I was simply inquiring about the damaged necklace..... They have forced me to issue a chargeback on my card as they would not provide a replacement and me and my wife will no longer be ordering from them ever again... I can't believe how deceiving this company is. No wonder they will be going out of business in the next few years they have 0 respect for their customers.

They run too high with cost of everything extra, I mean charge glass and point of the what need is charge then add on stuff you probably don't need little thing like bright light should come with glasses. Frames are cheap and usually break, that a neglected, it just too much charge for people with low income, I think trying to get rich off seeing.

Customer Service transfer me to 'Corporate Relations'. Spoke with VETTA. She was Rude and Condescending, didn't make any attempt to clarify why I only got 50% of the amount charged when I returned the items purchased online to the Northridge store within 3 week from arrival. All she said is that she's in Ohio and I needed to go back to the store where I did the return because she wasn't there at the time of the return???

I purchased a clearance item online and by the time I picked it up the price had gone down. When I asked the clerk if I could get the difference she called a manager who denied stating they don't do price differences on clearance merchandise. So I called the customer sec # and was told the same thing. I went to their policies and in writing it says nothing to that effect and called back and after a conversation she gave me the corporate number. They didn't even hesitate and assured I would get the difference back in my account. Just to think how many people they have done that too. I cut up my charge and I will no longer shop there.

The last 2 times I've ordered online from JCPenney, I never get my order, or notifications regarding my order. This is twice now that I order and get an email saying is has shipped, but don't come to the store yet for pickup as the full order is not in yet. Then that's it. You never hear again. You finally call the 800 customer service number and they say that some are shipped but not others and to contact the store directly. You then contact the store and they say that most of the order was shorted and that they will have to return it all and try to reorder with no guarantee you will get your stuff.

I see why this company is struggling. Their service is HORRIBLE! I won't go into a long story but in the day of online shopping, Amazon and all, these people have fallen so far behind they are not even considerable anymore. I ordered several items from them, one showed up in the store. I spend the next 40 MINUTES!!! trying to resolve the issue. I gave them the benefit of the doubt and ordered again. One month later, no items AND THEY CHARGE YOUR CARD!!! I made several phone calls to resolve the issue. They promised a refund and here we are 9 days later - no refund. NEVER AGAIN!

I purchased a mattress from JCPenney 12/11/18. Delivered 12/28. I contacted the co. about the faulty sagging mattress 1/30/19. They wanted to charge $85 plus 15% restocking fee and they would return the purchase price. We don't have this money for a faulty mattress.

I bought a watch from JCPenney and was hard sold a jewelry care plan. Associate who sold me the watch told me her husband had the same exact one and that if the band ever got worn out they would replace it. That’s exactly what happened, and when I brought it in for replacements they told me that because it was cosmetic there was nothing they could do. Because of this experience I will never purchase another item from this company again. They lost me because they wouldn’t replace a $20 watch band. JCPenney is not a customer-focused business and they deserve to go bankrupt.

My fiance went into JC Penney about a month ago and paid 1500.00 for a engagement ring. He left the ring there to be sized which took 3 weeks. When he went to pick the ring up the ring was lost and management had to come help locate it. He purposed 2 days later. The first day I wore it two diamonds fell out. I DON'T CARE HOW MUCH YOU PAY FOR A RING YOU SHOULDN'T LOSE TWO DIAMONDS THE FIRST DAY YOU PUT IT ON. He called and spoke with management and was told since he didn't buy the extended warranty there was nothing they could do. IF YOU NEED TO BUY JEWELRY PLEASE DON'T GO TO JC PENNEY. THEY ARE A RIP OFF! Go to an actual jewelry store and get your money's worth.

I purchased a new mattress at JCPenney for $1,400.00 at the Dadeland store on January 20th 2019. The same day I found a better mattress at Macy’s for less money. So I went back to JCPenney and found the same salesman and told him that I wanted to cancel the order. JCPenney charged my credit card for the full amount and was told by the furniture department that I needed to file a dispute with the JCPenney credit card department. Today is February 4th and they have not credited my account. I was told by the credit department that it will be a good idea to make the minimum payment when due on February 20th. Pay for something that I never received, and never delivered and the cancellation was done the next day. I will never buy a pair of socks at JCPenney. And I will copy this notice and publish it on all the online means.

I recently visited JCPenney in Forestville MD to buy bday gift for a friend and I went to several stores before I came to JCP. I found after 10 mins. What I was looking for/men's Under Armour shirts & pants individually wrapped of course. There was several to choose from but only 2 in the XXL sizes for bottoms/tops. I took all 4 packs (2 tops/2 bottoms thermals). The cashier in customer service location scanned the items but 2 wasn't scanning so she told me I couldn't get them. I told her just scan the other 2 that do scan. Went through and that should take care of that. She said no.

Purchased a microwave and a refrigerator. They both needed to be serviced within a year. Having someone to come and service them is a hassle. They send you to many different departments. Please do not purchase anything from Samsung.

Bought 2 appliance from JCPenney store in Clermont FL only to told that delivery is out of their hands and it is a 3rd party provider name GE Enterprise that will call you couple hrs before and said that they will be between 2 and 6 pm to deliver, call the delivery office and ask for a specific time because customers have a lot of things to do or either working, ask for 3.30 pm I be home but guy shows up before 2 pm and said, "If you are not home it goes back to warehouse although you paid JCPenney for the appliance." Their service sucks, in these ages where their are Amazon, FedEx, UPS, USPS, deliver without signature. I would not buy again anything from JCPenney appliances or either GE products from JCPenney.

I have been a lifelong customer to JCPenney for various purchases. Unfortunately, it is with great disgust that I am writing to provide future shoppers a "heads-up" before they purchase ANY appliance from JCPenney. Their staff at the Deptford, NJ store, I feel do truly care for their customers. However, once you make your purchase you can expect to be left to fend for yourself. The people behind the retail store aka "customer care" do not care in the least as to what problems you may face with your purchase. Once they have your money they will do nothing to assist you in any way.

I ordered a Beverly Curio Cabinet on December 10, 2018 for my parents. The JCPenney website listed the item's shipping info to be delivered by December 24. On Dec.13, I received an email stating that "your item has been shipped". So I thought everything was going on schedule. As the days got closer to Christmas, I didn't get any more updates/no tracking number (which is odd). I contacted JCPenney NUMEROUS TIMES and was told that furniture orders are usually 4-6 weeks!!! They don't know why the website said Guaranteed Christmas delivery and that many people were upset for these same reasons. They weren't even sure where the location of the cabinet was!!!

I have called and spoke with several of your customer care reps as well as the Escalation Department as well as the corporate line and have gotten NOWHERE!! We ordered our nursery furniture on December 7th and have gotten the runaround ever since. Apparently it shipped out on December 11th from a 3rd party but no one can actually locate our order and put their hands on it.

I ordered some XL snow pants. When I picked them up (Toms River, NJ) they were size 2XL so I returned them. They didn't refund me all the money, they still charged me the delivery fee even though it was their fault. I tried to reorder them and they were out of stock. I just looked them up and the price doubled. My order number was ** just in case you don't wanna lose a customer and member. I hope that you guys can send me the same pants in an xl size for the same price of $23 dollars and same color. Have a good one. I expect an apology.

I previously ordered a sport coat and was a little disappointed in the quality, but it was ok. You get what you pay for. So I decided to order another sport coat, but this time I decided to pick it up at the store. Thought maybe the product would not be as wrinkled as the previous one. I had to wait longer than the specified time of 4-7 BUSINESS days. I called and went to the store and they said to give it another few days. Ok, was patient. Then they called yesterday and I traveled 50 miles to the store. They went to the back and brought it out, and it was wrapped nicely as if they took good care of it. I did not check it other than to make sure it was the size I ordered and color.

I have been a loyal fan of JCP for over 35 years and have also been a JCP cardholder for that same time. I recently received my new card in the mail and activated it. I later realized it was a CREDIT CARD which I did not want and which was obviously sent to me on purpose so I would mistakenly activate it (exact same platinum color and lettering as my regular JCP store card). I called to cancel it and was told that my regular department store card would not be reinstated and that it was a credit card or nothing. Unbelievable!!! After all these years and all money I have spent it was, "Sorry Charlie, we don't care." I will not be shopping at JCP again!