JCPenney Reviews

I ordered a washer and dryer on Nov. 11, 2017. I was told it would be delivered on the 21st. Then received a call that said it would be the 28th. After travelling 200+ miles to meet delivery it never showed. I called and was told it had not even shipped. I called JCPenney customer service to find out what was happening and after waiting 30+ minutes on the phone, was told it had not shipped due to LG delay. The representative could not tell me when I would receive it, so I asked to speak with a supervisor. The supervisor got on the phone after another 40 minute hold, and was aggressive, rude and very unprofessional. She told me I wasn't the only person that had a delay and I would "get my order when I get it!"

I placed an order online and selected "ship to store". When in the store, they mentioned that they are not able to locate 1 item. I asked them if I can pick the remaining items and will the missing item get canceled automatically. They confirmed in positive and asked me to sign in the touchpad to complete my pickup. To my horror, the receipt that they gave me had all my items listed (even missing ones), when I told them, they mentioned that they cannot do anything and I need to call customer service. I even asked them that "when I asked you mentioned that receipt will have only the items that I am picking otherwise I would have cancelled all the items". Sales rep was pathetic. Instead of this, she mentioned, it's just $10.

On November 26 I placed an order online w/ JCP. I received my confirmation number stating shipping in 2 days. Later I received a email from JCPenney stating they canceled the order - they will not process it. Today Monday, November 27 I called JCP online to see why they canceled my order, no one would tell me why. So I spoke with Elma, a supervisor. Still no clear answer. I then requested to speak with a manager. After waiting on hold for 15 minutes, Sabrina, online manager stated information I entered was inconsistent, and there might be a problem with JCP card holder, she transferred me & Josh, from cardholder stated everything was fine on their end.

I ordered a pair of overalls then realized they were the wrong ones. I tried to cancel the order but was told that it was too late to cancel. First off I was on hold for 45 minutes and I had placed my order an hour or so before that I do not understand why the order could not be cancelled. I could understand if I tried to cancel the next day but the same day something is wrong with this picture. Now I have to go to the mall to exchange them, that defeats the purpose.

I have had several unpleasant interactions with the On-Line Pickup desk in two different stores. If there was such a thing as half a star, that's what I would give them. To make a very long story short, I received an email stating my order was available at the store for pick-up. When I went to pick it up, the clerk could not find the order and then told me I must have misunderstood the email and that the item was coming and would be in the next day. Five days later I received another email to remind me to pick up my order. So, I again drove another 30 miles to pick up my order, only to have my previous encounter repeated. After a very long, and not very pleasant "discussion" with the clerk, she issued a refund for that order. I will never, never, never shop on-line at JCPenney again.

Have lost trust in JCPENNEY. Visited Towne East Location on Saturday Nov 25th. Purchased a Melissa and Doug hand puppet set, a pair of Liz Claiborne sleep pants, and 2 fleece Disney blankets. After leaving the store I looked at my receipt and noticed I was overcharged by 5% on all except the pants. The other 3 items were advertised at 30% off. Rang up at 25% off, which is not much and only amounted to a refund of 3.63, but imagine how many customers over a day's time don't notice a small amount. This is probably resulting in significantly higher profits for the store.

Order was suppose to be at the store Nov. 17. Called online and said it was lost from UPS and in 3 to 4 days I would get a call so I could get a refund. WHAT. You know it was lost. Just refund me!!!

Ordered dresses on the 21st for a wedding on Dec 2nd. Website says 4-7 business days, I accounted for Thanksgiving so added an extra day. Received an email the day I ordered that estimated delivery was 27th-29th. Yesterday I received an email that they wouldn't be delivered until Sat Dec 2nd. That is an absurd amount of time for delivery, especially during the holiday season. It should be faster, not longer! I called Customer Service twice and both times they were no help at all. They clearly do not like their job or want to help people. I asked to speak to a "supervisor" who was also no help. The explanation I received is that if the package is under 10 pounds the postal service delivers it, not UPS, as stated on their website. She also claimed it is 4-7 business days from the time THEY ship it out, which was Friday so she claims Sat is an acceptable delivery date. NONE of this is stated on their website or made clear when ordering.

First of all let me say I order online from multiple sites all the time, JCPenney has been the worst by far. Nothing but problems. A few months ago I ordered a few things, the prices were good and I had a coupon. Delivery took forever, when it finally arrived it was a giant box full of someone's order with my shipping slip. So I called them, no one could tell me where my stuff was, they said the only way to get my stuff was to reorder it. So lo and behold over the next few days I received double of everything I had ordered. Ridiculous. Black Friday came around and I thought maybe it was a one time incident. I'll give them another shot. So I ordered a decent amount of things, over $200. It was probably 2 pm.

I went to JCPenney today on Black Friday. One item I wanted, a queen air mattress, couldn't get it because the saleslady was ‘holding’ the lady 2! What! I thought it was FCFS! I returned everything I bought!

I was waiting on a long line to get a coupon for $10 off 10 but the store associates skipped me and other people and selectively picked other people behind us and gave the coupons away. Isn't this supposed to be first come first serve? I was disappointed that I did not get my coupon for the first time while waiting in a long line. I always shop JCPenney and pick it over other stores like Macy's and Kohl's but I don't think I will shop here anymore. If Kohl's can send me a coupon at my mailing address why can't JCPenney do this for Black Friday? This will save the shoppers from arguing and fighting with each other and with the store associates. This is injustice to shoppers who are retired and are not employed. Mailing coupons to one per household will also prevent the same customer from going on the line to get another coupon again or multiple members from the same household from obtaining more than one coupon.

Everything I tried to buy on sale for Black Friday was no longer available even though I tried ordering before that day. They sold out weeks before and no longer available. Poor, poor service and app is terrible. Takes your money then says no longer available then have to wait to get money back. Way to go JCPenney for screwing more money out of us. You should be ashamed!!

On November 19, 2017 I ordered my mother and I a Women's 10K Gold 1 3/8 CT. T.W. Diamond Cocktail rings for $10 regular priced $1249.98. Then on November 22, 2017, JCPenney canceled my order for one of the rings. I called and spoke to customer services representatives who told so many lies, first lie was the ring wasn’t in stock, then another lie was all the rings in that same style are unavailable and out of stock. I knew that was a lie so after being put on hold for several minutes and the customer service representative speaking to a “supervisor”, she finally came to the conclusion that JCPenney made a mistake on pricing.

I bought the Serta iComfort Hybrid Expertise PillowTop Mattress from JCPenney a few months ago. The bed was extremely uncomfortable and lacked edge support. The quality was poor, the seams were loose. When I requested to return the item, I was informed that they would charge a $125 restocking fee. After a month of countless call to customer service, the bed was finally picked up. (They would not let me return it to the store.) I then submitted a review to warn others of the hassle it was to purchase and return a mattress from JCPenney. They refused to submit my negative review. It looks like they only allow positive reviews.

I bought a $5 on clearance...$8.95 to ship it! I refine my search to find items that are available for same day pick up at store to avoid hefty shipping costs... it's worthless. Couldn’t find 1 item eligible for same day pick-up, so that’s a worthless feature... All other stores have better shipping options and way less shipping charges! You would think I could pay online and go pick it up at the store. We have the technology! JCPENNEY, needs to get with the times! I know it doesn’t cost over $8 to ship a tshirt... and then they ship so slow.

Had to return a package, so I paid the shipping to return the package at the UPS store, and then JCPenney deducted shipping cost on my credit card. Actually paid twice to return this package. We called customer service they refused to help. Very poor way to treat customer. Last time I ever purchase from there again. So basically by the time I paid to have package shipped, charged twice to return, I have 30.00 invested and I have nothing.

I have called JCP customer service before to make them aware of the ongoing behavior at their GLEN BURNIE MD location. I was assured the situation would be handled and made better. NOT AT ALL! I love shopping at JCP. It's just the service provided in the location near me is UNBEARABLE. The prices advertised on the display are hardly ever correct at the register. So everyone is waiting on price checks. It's just too much. Someone really needs to do a secret visit and do something to make this better. I should never have to waste time online making complaints! I shop JCP for my entire family!

We have been royally hosed by JCPenny furniture and disrespected and lied to by their corporate office. Fair warning... NEVER ORDER YOUR BEDROOM OUTFIT FROM THEM. It was 5 weeks late. They claim that it is made in Texas once the order is placed yet there were stickers all over it indicating that it was made in Vietnam. Even the boxes that they came in said made in America which is a lie.

I have typically had positive experiences when shopping at JCPenney stores. So I thought buying online would be equally as positive. WRONG! The ordering was easy. They took my credit card number without any problems. I placed the order four days ago and it isn't even ready to be shipped. They said it could take up to TWO WEEKS to arrive! Kohl's: Three days to arrive. Old Navy: Five days. Gap: Five days. American Eagle: Three days. Amazon: Two days or less. JCPENNEY: TWO WEEKS! Ridiculous!

I placed an order on jcpenney.com on November 6th. I received an email that it shipped on November 7th to the store @ 800 Randall Rd., Algonquin, IL. I kept checking the status. All it ever said was ordered on 11/06 & shipped on 11/07. I did the chat line and was told worst case it would be at the store on the 14th. I went to the store and they said they did NOT receive it. They said it should be there on the 20th. I called customer service and they told me it was delivered to the store on the 13th. Called the store and was told again that they never received it. I’m stuck in the middle with no help.

I have an online account with JCPenney and when I went to place my order, I noticed that it had a previous address that it was going to ship to... so of course I changed the address to my current one. I placed my order and I had gotten a confirmation email and it said that it was going to ship to the previous address instead of my current one... even after changing it. After I saw the email, I thought maybe I had done something wrong so I went back to my account and looked under my addresses tab and my old address WAS NOT there. The correct address was, however. So I called customer service and the lady told me that there was basically nothing they could do because the order was already processed. I asked if it was too late to cancel the order because the items hadn't shipped yet and she told me that, yes it was too late. I was furious. I spent too much money for my items for them to not go to my address.

I went to JC Penney in Vincennes Indiana yesterday and purchased 2 shirts for my daughter. She didn't like them so I went back with my receipt and was going to get a refund. They refused to give me a refund because they said they had an odor of smoke which I know they didn't because I'm not a smoker and neither is my daughter and live in a smoke free home. I was very embarrassed and angry and would like to have something done about this issue please.

We have ordered a shampoo set (Shampoo and Conditioner) a month ago. We called after 21 days of not receiving it to cancel the order. JCPenney refused. I called the headquarter the first time. They refused to do cancel the order. I asked to speak to someone in the President's office or his secretary. They hung up on me. I called again to speak the someone in the president's office. They hang up again. I called their Ohio office and waited over 15 to speak to someone. I ended up speaking with a lady named Dorinda and she promised to put an end to this, take this case personally, as well as finding out who hang phone on me in the headquarters.

Ordered online 10/31. Very excited to get great deals. Nov 3rd found other great deal on men shoes. Ordered for same day p/up. Lady stated system issue but had my order. After 2hrs called to cancel shoe order. Meantime, I'm still waiting on 1st online that stated delivery by 11/7. Called store 11/8 to verify items. They stated items were cancelled. I'm very upset & disgusted. Later receive call that they found items & they would have to re-charge me again. Tonight 11/9 went to store and never did JCP do a return even though sales person stated items were cancelled.

This outfit is totally 101 percent bogus. They billed my debit card for 6 tall sized white shirts last May 2017. The local manager Kevin ** who actually lived next door to me stated he did not know what I could do to get my money back. He confabulated that they would need to ship my orders to my home address as their local outlet SSM, MI. 49783 was closing. Instead they shipped via U.P.S. to the local post office wanting me to pay double shipping and handling charges. I would not and the local post office apparently returned the order to JCPenny's last July. I never got my money refunded. They did other stuff like shipping V-neck t-shirts of which I never ever ordered. I ordered the regular neck tall sized T-shirts. Apparently Mr. ** has got plenty enough time to make babies, it is my belief he has got at least 5 or 6 children...

Placed order with JCP in store. Associate assured me all items in stock. Find out via email not in stock and after phone calls back and forth for 2 weeks, corporate has no idea when items will be in stock.

I placed an order on JCPenney Sephora online on 9/26/17, when they had a beauty wow for $12 Anastasia Liquid Lipstick. I saw it on the actual Sephora.com website, however, I decided to buy it from the JCPenney Sephora since I have a JCPenney gift card. I checked online to track the order to know when they will ship it and when I will receive the item. It indicated to allow 1 to 2 weeks to schedule delivery since it will be shipped directly from the factory, so I allowed them an additional 2 weeks.

I received the wrong size pants. I ordered the correct size. Company error. I have a photo of the wrong size pants and would be happy to send them back once they correct THEIR mistake. If only it was that easy! I called JCPenney. I was instructed by Brian that he would need to charge my card for the pants and shipping (more than what I paid for them ) to send the right size to me. He will credit me the shipping cost. REALLY?

I place an order on the 20-21st of October order # **, called the store a few times which they have not as of yet receive my items. Finally called customer service yesterday 11/1/17 and they said my item was at the store that it has not been check in as of yet but was delivered on 10/31/17 at 2:30 pm. So I drive to the store 45 minutes away with traffic, kids at home and was told that my package was not at the store like customer service said it was. I am out over $220 dollars, no item in hand and don't know where it is at this moment. We are talking about over 13 days almost 2 weeks with no tracking number. This is really upsetting and will not be shopping at your website or store again.

I ordered the Liz Claiborne bath towels in soft grey online and it said all were in stock but the only part of the order that I have gotten are the hand towel and the 2 washcloths. When I try to find out when I will get the rest of my order I am told the 2 bath towels are on back order and they don't know when or if I will get them. I placed the order on Oct. 20th and wish I had never ordered them. I have been lied to and promised things that never happened. I would never ordered the items if I knew that they were not in stock. Well I am told they are on back order and…

I have shopped with JCPenney for many years. As a matter of fact, their credit card was the very first one I acquired as a teenager. Upon shopping there yesterday, used my card to pay for my purchases and the salesperson said it didn't recognize my account. Called the customer service dept and was told that my account had been closed the day before due to a $30 past due balance. My purchase there that day was over $100, which had to be paid by check. Told the representative that I had written a check a date in Sept for my balance due, which I later found out had not been processed and have no clue what happened to the bill that was sent.

I placed an order online for a pair of boots that I liked for my upcoming engagement pictures, when I placed the order I selected to pick them up in store so that I would be able to pick them up tomorrow and have them on hand since our pictures are next week and I would not have time to have them shipped to me. After I had paid I noticed on the confirmation it said it would arrive in the store between November 7 and November 10 – my pictures are on the 7th. I immediately called the help number it gave me not even a minute after I placed my order and since you only have ten minutes to cancel the order I figured I would be fine on time to get it cancelled and just replace my order to have it picked up in the store. They had me on hold for TEN MINUTES AND THIRTY SECONDS so I was told they would not be able to refund it.

No delivery after 3 weeks. Long wait on the phone then long time on hold with multiple failed trials to contact the delivery company (made by JCP customer service). Order requested to be cancelled and confirmed to be cancelled with courtesy call back to confirm it was actually cancelled. One week after no refund and CS rep that wouldn't listen but informed me the order was never cancelled after super long holding time (now we are one month from the original order and about 6 hours at least on the phone). Asked to speak to a supervisor and was hung up on. Next call just asked for supervisor and after a long wait I was told "No need for the feedback" as no one is interested to listen. This time I did get a confirmation number and will call AMEX to hold up the payment as I don't trust the order was cancelled for sure.

I placed an online order on 10/15/2017 for a pair of boots, I had a code for 20% off and it was free shipping when order was placed. I received an email confirmation that the boots were shipped on the 16th total cost was $38.99. I was to receive another email with a tracking number which I never did, first email estimated boots to arrive by latest Oct. 22, 2017. I never received another email and never received my order. I called JCP on Oct. 25 and spoke to a CS rep. I was told that the boots I had ordered were out of stock! My Visa card had been charged for the $38.99 on Oct.16, I asked how the boots were shipped if they were out of stock and she had no reasonable answer. I was put on hold while she spoke with a supervisor and I was told there was a technical error and I got an apology. I wanted the boots. I told her I wanted my Visa card refunded ASAP which it was, I would NOT wait 3-5 days.

Ordered a mattress (Serta iComfort hybrid) online from JCPenney on 9/5/17. It was delivered on 9/20 with a hole in it. Delivery service (XPO) took away my old mattress and was told by JCPenney that they would order a new mattress but to keep that mattress in my home. This mattress only took 15 days from order date to delivery. The new mattress was ordered 9/29/17 and it is now 10/29/17 (30 days later) and nobody knows where mattress is. I was told that mattress was shipped on 10/4/17 from the factory and it's on the way to the delivery service (XPO). When I call JCPenney's customer care on three different occasions I was told there is no way to track my order down that I just need to wait another few days. I called the delivery service myself and was advised that they have not received.

I had a JCPenney store card which was always paid on time though I did not run up a large balance. Recently they upgraded me to gold card status. About a week later they closed my card with the most ridiculous excuses! They tell us we can appeal the decision. When you try to appeal you are shut out!

I was barred from returning an $11 item due to excessive returns. My entire payment history was not taken into account, just too many returns within a two week period when I was trying to find an outfit for a special occasion. All of my returns had the original tags, receipts and were paid with a credit card. All of my receipts said the item could be returned. The manager could not explain or reverse the decision. I was referred to a third-party vendor who does the analytics. They were not helpful. How long am I prevented from returning an item? I do not know, so I have closed my JCPenney credit card and will not shop there in the future.

I ordered two appliances originally. Then next day I had to cancel one of the appliances due to the fact my landlord did not approve of it. Both the salesperson and the person who helped me with the cancellation were kind and helpful. The salesperson wasn't originally from the appliance dept so there are a few items that I don't need for the appliance I needed and things like the extended warranty were still on the bill and should have been taken off once the appliance was cancelled. There was no call and they did not deliver the appliance as scheduled. I tried to call several times to both JCP and delivery numbers neither number was successful. I spend at least an hour on hold (total of all calls) only to be hung up on several times. Given what I have been through, I would NEVER place an order from JCP again.

I purchased a gift card online for my cousin as a birthday gift. In error it was being sent to me. I called the online customer service and they said to replace the order and when the gift card arrives to call and they would cancel it. It has arrived and I have been given a runaround from department to department regarding the cancellation of it. I will NEVER buy another thing from JCPenney ever again. I will not pay for this card either.

I ordered luggage and when it came, it was not what I ordered. I checked my online order and yes I did order the correct one so I called JCP. They asked if I had a store near me and yes within 30 miles. So I continue to order again the correct piece of luggage and guess what...they sent me the same thing as the first time, a 24 inch carry on and I ordered the large one. Well I go to my nearest JCP in Martinsburg and guess what...signs on the door saying this store is closed. I live in WV so my choices are MD or VA. I am not happy that I had to travel twice to get to a store to return something that I did not order. I can see if I changed my mind or something but it was not what I ordered or wanted and it is poor customer service. They should have offered to send me a postage paid label or emailed me one to print. No wonder their stores are closing!

I have had the worst experience EVER with this store and their delivery company... Twin Cities delivery. Where do I start. The delivery co first told me my two queen mattress and box spring sets would be delivered on Saturday 9/23, then I got an automated message stating delivery is 9/26. This day didn't work for me so I called and was told they don't deliver Saturdays and it's coming 9/26, they refused to take it off the truck. My local JCPenney store called them and was told the same thing. She apologized and said she can't believe they won't take it off the truck. She stated they will call day before. I found someone who was willing to come, but never got a call. Thinking they may have taken it off the truck.

I've purchased in the past several thing from JCPenney. Lately I've tried to enter to the internet page and it says I'm not authorized to enter from this server. Has anything change since we could purchase? I'm located in Bogota, Colombia, but the purchases I've made are dispatched to my address in Miami USA. What should I do in order to enter the information of the stores and order several things I'm needing? The person who attended a telecom from me today was very poorly trained and did not offer any solution, either effort to give a satisfactory answer. This is a shame.

I have waited now 7-8 weeks for a sofa I ordered. No one can tell me when I will get it and when I call I hear all kinds of answers as to what the status is. Can anyone tell me for sure? Also why have I already been charged for the sofa I do not have? Order number is **. I would like to know what is going on and when I might get this sofa. I call and get put on hold for a long time and no one knows for sure. Also, I should not have to pay for a sofa that has not ever gotten to me! Charge it once shipped to me and not before!

I bought some appliances from JCPenney back in June. They offer rebate. I have called. I have resend papers work. They just refuse to give a rebate of 500.00. Why ask people to purchase for a rebate. Then don't want to pay up. It's like a scam.

Your delivery department in El Paso Texas is the worst there is. It has taken more than 28 days to get my stove (ranger) delivered due to negligence and poor notification planning. First I had to wait 11 days. When they were brought stove and dishwasher were damaged. I waited a whole week. After I had been told they would be delivered they came to delivered without being told. They took it back and made me wait 5 days. I was told they would be delivered next day from 3-6 and they came at two. Wasn't home and now they are telling me I have to wait five more days. Five more days. I have no gas to cook since 18 of September and have spent over 250.00 dollars eating outside.

For the last week, I have been having so many issues with JCPenney's website. I would find what I wanted, put it in my cart. I had two expensive items. It would show there were "2" things in my cart, but when I would actually click on my cart it would say "your cart is empty." I tried this over and over again numerous times over 5 days. I finally got it to pull up on my phone (I was using my tablet before). I went to check out and it kept denying my card saying it was an invalid number... I double checked it over and over and had it right in front of me. And I know there was MORE than enough money in there.

Non-existent ability to track, update status, or deliver items as promised. No tracking ability and even though I provided an email and phone number for status reports and tracking did not receive any. I called customer service with my phone number and account number. They were unable to track my package and unable to give me a delivery date or status. My credit card was charged and although website says 4-7 days guaranteed that is absolutely untrue. Customer service when questioned said, "Oh that's only an approximate." This is unacceptable. Surely someone knows where packages are and can track them. So from now on it will be Amazon, Overstock, and Wayfair for me. I have received zero information concerning order, its whereabouts and no one can find it or tell me when to expect it.

I purchased a king size mattress online. When I received the mattress it wasn't in my opinion at all what I had imagined from the description. I immediately called for a return. The customer service agent told me to plainly put the mattress back in the place it was delivered. I clearly ask about packaging, and details of the return. Oh did I mention this was only after waiting more than 30 min on hold. The second day waiting for pick up by UPS, I luckily was able to catch the driver for info that they were unable to pick up the item bc of the size. I immediately called customer service to try & resolve the issue. Basically got the run around by silly techs, assuring me not to worry, it would be taken care of.

I bought a coat on Monday and on Wednesday that very same coat was on sale for 1/2 off! Can't believe that the system didn't know this was going to happen and alerted me to it! I could have returned it and bought one at half price, but the JCP web page is always a problem. A simple order can take over a half hour. I'm a fan of Penney's and buy a fair amount of clothing online and in the store. I love their Big & Tall dept. It's not easy to find Big & Tall.

Ordered school uniforms for my daughters. They took the money out. I called to add a coupon. They then charged me again so I have been waiting for five days to get the money back from the customer services error. I was then notified they were out of some of the uniform shirts two or three days after the order. Why did they take my money and order if they were not in stock? I paid extra for shipping and the items arrived after the date, when the shipping would have been free. Called to ask what I need to do. Chris or Christy in Ohio was so nasty and told me I need to stop and listen to what she had to say after cutting me off and Talking in a condescending tone. Never been spoken to like that in my life. I just wanted my money back. I will NEVER order from there again. Worst experience ordering online. Ordered from Amazon and received my item in two days. Don't make the same mistake I did.

I talked to the customer service rep. She said she's cancel my order to reorder for faster shipping and there is no charge for that. After she cancel it she's telling me there's a $15 amount I have to pay. I asked her why she lied that there's no charge and asked to come to manager. He started talking to me with an ironic attitude saying that I should read about website shipping. So I told him so if I didn't read it means you employee has to lie? He continued being mean with attitude. I asked to talk to someone else he put me on hold forever. His name is Kelvin. Milwaukee Wi.

June 3rd 2017 I bought 6 appliances from JCPenney that had a rebate of $100.00 for each appliance up to 5 appliances. I have not received my rebate and have submitted and resubmitted in September. I do everything they tell me but I have yet to receive my rebate. I was told the first time they had received ALL papers from JCPenney showing I was entitled to receive the $500.00. So why did I have to send more than I was required to.

Do not order anything from this place. At this point they stole over $1,500.00 from me and no one can tell me where my furniture is and it's been over a month. You call customer service get put on hold for hours. I was on hold for 1 hr 15mins. Called back was a little frustrated when speaking to rep and then she hung up on me. These people do not care about you at all. Worst experience. JCPENNEY ARE CROOKS. DO NOT PURCHASE FROM HERE. I WILL GET THE WORD OUT! Considering legal help because of how wrongfully they are treating the situation. Like I said they do not care at all. I can see why they're going out of business!

Beginning of Set - ordered couch and loveseat. Told it would be delivered 10/3. I called on 9/28 to check on progress and status. 4.30 pm call - 6 pm - 7 transfers and 7 different conversations. 3 different stories - my order was canceled by factory, it was damaged and canceled by delivery company, and, "We don't know." Then I was transferred to corporate furniture to get 10 rewards back and when that happened - they hung up on me. I had to call the next day again and explain that it was my order that was canceled by JCP and no one told me or contacted me. Second it was bad practice to not discuss and or send me an option if truly the item was back ordered. I am now an without furniture and have to start the process again. Bad system in place and the poor staff have to deal with it and some are nice and really wanted to help and a couple were simply lying. JC Penney needs to design systems from the customer perspective and not theirs.

I went to JCPenney and paid in full for my dryer and we given the delivery date of 09/26/2017. I received a call the day before to confirm my delivery for 8 am -10 am and all was set, so I took off work for the next day and by noon there was no delivery. I called and was told someone cancelled my order without even talking to me because I never called or spoke to anyone about my order after the delivery call. I know I did not cancel so who would do it. I was told an email was sent yet it stated the company cancelled it due to no payment. Mind you I paid in full at the store and JCPenney tell me they have no clue what's going on. It shows paid so GE was wrong. At the end of that convo was told if not yesterday that today I should hear back from someone, if not call JCPenney back.

I ordered five pairs of pants online because I currently cannot drive and need to find a ride to the store. The delivery dates given were 9/11/17-9/14/17. To date, 9/23/17. I still do not have my purchase. I contacted the customer service number 4 times. Twice I was told one pair was at the store but the rest have been shipped. No one could tell me if the pants were at the store. I was told I would be called or sent an email when they arrived... Still waiting for those contacts. Two of the reps told me to go to the store to see if they were there even though I told them I could not drive. I did not want to find a ride unless I was positive the entire order was there.

Today I placed an order using the online app. I marked the button to pick up in the store. It seemed to have issues, so I tried again. So now the first one finally came through and now I have a duplicate order. I called JCPenney customer service right away to cancel the first order as I was charged shipping. The customer service rep told me I needed to call back in an hour as it was processing. I asked him several times, "Are you sure that's correct?" "Yes." "Ok." So I called back in an hour and the second customer service representative said "No, you have to cancel right away." So I asked for a supervisor and related to her what happened. Could she help? No. Would she refund the shipping charges? No. Very disgusted. She said she would located the first customer service representative and give him training! Maybe they need to put their customers first!

I mailed a return (shoes) on 8/3 and it was received by JC Penney on 8/9. I've called at least 10x during this to confirm receipt and they have confirmed receipt. A manager was supposed to call me by 9/8 and I never received a call. As of 9/20/17, I am still waiting for my refund (so no money or product). Horrible customer service.

I tried returning two pairs of shoes I bought which were the wrong size. Only wanted to exchange them but in the 20 days since I bought them I had read misplaced the receipt. The store offered me $15 total cash for both pairs of shoes. So this is because of the stores are going out of Business and they couldn't take the change they came from there. I came in there with good food and spent money and then they offered me $15 back for back for AN$140 order. I have always shopped at JCPenney and never had trouble like this before but you can bet I will never return to the store again. How insulting to spend that much money be off for $15 back because you were calling other stores whose fault is that mine or yours. I'm very very disappointed I have shopped at JCPenney's for 40 years or more but you never get it done on Monday again.

JCPenney is a true nightmare of a company to do business with and would highly recommend that anyone reading this cease purchasing anything else from them. I purchased a sofa online and set up delivery to my home. The couch was damaged in transit so the delivery company returned it to JCPenney so the sofa never arrived. Upon inquiring why the couch never showed up, I was advised of the scenario so I ended up requesting refund as this was already turning into a headache. For 3 months I have been waiting for a refund to my bank account. Each time I call they tell me it will take 5-7 days to post. I wait 7 days each time only to call back and ask why it hasn't gone through. I have placed my 7th call requesting a refund and they keep telling me to wait. My only option is to hire an attorney at this point.

I am going to write this as I am waiting on hold with JCPENNEY'S CUSTOMER SERVICE... AGAIN! My husband and I ordered a new bedroom set (King size), we were so excited to make this new upgrade. We ordered back in May, and by June, they had so many orders that we still have not heard about delivery, which was fine, we weren't in any rush, however, we were excited to get our new upgrade.

I placed an order back in May and it is now September and still have not received the complete order. Was just informed it could take an additional 3 months. After countless calls, they seemed uninterested in working with me and the delivery service they used, was the absolute worst. This has been the worst experience with a company ever and they will never get another dime out of me. If you order furniture here, don't be surprised if you have to wait a few months, or a half of a year for delivery.

Sent my jewelry to be clean to their local jeweler under the care plan you pay for through company, sent my 2 rings to out of town jeweler. When indeed I asked for in town jeweler from previous experiences of their handling my jewelry by sending someone else jewelry to damaging the jewelry one thing after another, call store, reach asst. mgr. I explained I'm looking for my jewelry. She replied it will be arriving in a couple of days. Went to store to pick up, went to the department, requested for mgr. asst mgr Amanda showed up & stated I didn't need to request for her that is what she pays the staff for, handed my rings to me in a bag looked in to find one of the rings had been damage, no explanation could she give. Contact the store mgr, Rhonda ** regarding her behavior & she was apologetic that she stated that she would give me another ring compared to the one I had & a gift card just let her know what is a good resolution.

I ordered online. It was to be ready for pickup within 4 hrs. So I called the store at the appropriate time to see if it was ready. The store rep said she couldnt find the order so put me on hold so she could find her Mgr to see if he could. He couldnt either and said it could take up 10 hrs for it to show. I hung up on him disgusted and called the JCP 800 customer service number. This Rep seemed helpful. She called the store to find out what was up and had me stay on the line. Then she said she helped him find the order. Then she said my wife was rather rude to him swearing and being obnoxious, but that I had been fine and she would be putting that in her report. Um I have no wife and he only spoke to me.

I purchased new appliances from JCPenney to replace the ones that had been in my condo when I purchased it in 2005. I am happy with all of the purchases with the exception of the washer/dryer. It has been defective since the day it was installed. I have made repeated calls to JCP and to GE and I have been unable to get any help.

If you need a mattress right away DO NOT order from JCPenney! After I ordered online, they shipped the mattress 2 weeks later, to a warehouse near my house called MXD (they are the trucking company who will deliver the furniture to you). They told me that they wouldn't be able to deliver it to me for 2 more weeks! If I would have known how long it was going to take to get a mattress from them, I would have NEVER ordered!! So be prepared to wait a month until you receive your order!

I will NEVER buy major appliances from JCP again… And why you should not either!!! JCP store customer service is very good, the JCP resolution team is engaged, but the major appliance section and GE Home Delivery Service have a broken process in addressing customer problems. GE Home Delivery Service has terrible customer service and holds no accountability for fixing the broken processes it has in addressing customer problems. For GE Home Delivery, here is the catch phrase to never use… "I want to speak to a manager to file a complaint”. At those words alone you will either be put on infinite hold (ex. 45 minutes on the line when they say "Please hold for 3-5 minutes while I get a manager or try to address your issue") or they will “accidentally” drop your call.

So I have 2 negative experiences ordering from this BS store. And they wonder why Amazon is taking all their customers and they need sales everyday just to stay afloat. 1st Order. I ordered on the 12th. Received an email on the 16th that part of my order was canceled. WTF? It takes 4 days for the system to realize that the product was sold out? Anyway went to pick up the rest of my package on the 18th, after receiving an email saying my order was ready. I tried on the clothes I bought and it didn't fit. I tried to return it but because I used PayPal, they gave me STORE CREDIT, which I will return as this store is BS and will NEVER be shopping there again.

The experience with JCPenny and the purchasing of an entire appliance package for my kitchen has been a complete nightmare. We waited over two weeks to get the order and when it did come, the microwave that was brought did not work. It then had to go back and a replacement wasn't going to be delivered for another week. When that day came, I was called and told that they never received the appliance and they would let me know when it came in.

My husband and I bought a new dining room set from JCPenney. At the original purchase time, we ordered 8 chairs, a table, and a china cabinet. We had to wait three weeks for delivery. The delivery day came and the gentleman delivering the furniture showed up. They started unloading the truck, at that point they called me out to the truck to show me that the box the table was in was damaged. No big deal, I took some pictures and told them to just take it back, I would straighten it out with JCPenney. Next, they unloaded the China cabinet. Only half of it was sent, and that half was also damaged. A piece of the wood near the bottom was cracked all the way through. Told them to also take that back with them and took delivery of the chairs.

I paid $25 for a 24-hour shipment on August 21 and I did not receive my order. Call to ask what happened and they told me that I have to wait until August 24th because the shipment is not 24 hours, it's 2 business days from the day when the warehouse finds the item. Is this a joke??? On top of not receiving my things, the employee on the phone was very grumpy and she spoke rudely. GOOD BYE JCPenney, I won't buy anything again in this store because the way how you treat customers and the lack of cordiality and lying about a 24 hour EXPEDITED shipment which is not true!

NEVER EVER BUY major appliances from JCPENNY. Their service is so bad. It's been a month and still they were not able to deliver the product. Each week, they schedule and I take few hours off from work and no one show up. Call the customer service. They apologize and things doesn't happen. I don't think JCP is good for appliances. I don't think that's their expertise. Stay away.

I tried to place an order at jcp.com with a spend $10 get $10 off coupon. My total order was $17.98. When I applied the coupon it said my order doesn't qualify for this coupon. I called customer service but they couldn't figure out why, One supervisor (Antoinette) started reading me the list of exclusions. I told her, "Just tell me the part that pertained to my order", there was none. She said, "I can't make it take the coupon if it won't." I told her, "I'm not asking you to. Just give me a legitimate reason", she had none. Called corporate on Monday. Also no help. Offered me the promo they have now %10-15% off (horrible).

I bought my whole kitchen appliances from JC Penney a few weeks ago. Fan range above cook top did not fit and neither did the microwave. I've called them to return multiple I mean multiple times and no one has helped me. They only picked up the microwave and they never returned my money... now they said wait another week to get appointment to pick up next appliance... Never again will I ever buy appliances from JC Penney!!!

They state your items will arrive in 4-7 business days. When you call, you are told it takes 4-7 business to ship the order, then 3-4 more days to receive. They say items have been released and are on hold??? Why??? I order a lot and get most things from other companies in a maximum of 4 days, most of the time 2-3. There is no reason to call customer service - their job is to read to you what you are reading on your order page on the website, and give you some lame excuse.

I have been a customer of JCPenney for years. The last 2 online orders I have done have been straight crap. I purchase shirts for myself and my son. I spent $175.15. I got an email that one of the shirts was out of stock. No problem, except I was NEVER refunded my money. I called and waited about 20 minutes and the problem was supposed to be fixed (IT WASNT).

Ordered refrigerator, washer and dryer all to be delivered. First delivery date, driver called, be there in 20 minutes - 4 hours later JCP called to say they couldn't make it - just didn't have enough time that day. And that because it was Saturday. I would have to wait until Tuesday for delivery because they don't deliver on Sunday or Monday. JCP said they'd call Monday with delivery time - they never did. I called Tuesday morning - they don't have a delivery time - just sometime today. 430 pm Tuesday - no appliances - I call AGAIN - "oh they can't find your address so they won't deliver today" - will be first thing tomorrow am. I have had several other deliveries (furniture etc.) with no issue. They will "try" to deliver tomorrow. The best part - they won't refund me without a 24% restocking... for something I NEVER received...

When I realized that my living room furniture would not be ready or delivered for another month I cancelled the order. That was May 16 2017. I am still being haunted by the Store on a monthly basis to pay for the furniture. I am getting letters by the bank that handles their accounts called Synchrony Bank.

After several months of inactivity we attempted to place an order online with JC Penny using our JC Penny credit card. The first problem was that the order was rejected because "our address did not exist". This resulted in the first call to their customer service and a 35 minute wait for a callback. We were then told that the reason it was rejected was because there was no address in our file. Funny, they mailed us the credit card.

I ordered a twin size quilt online using the JC Penney app. Ordering using the app was a frustrating experience. I do most of my shopping online so using an app for shopping is not anything new to me. Firstly, the app is designed very deceptively. 'Place Order' button floats on the screen such that user's finger will hit it without user's knowledge. Secondly, after hitting the 'Place Order', user doesn’t get a summary of the order to assure or confirm that the order details are correct. I say app is scam because the price summary that a user sees before placing the order is not the same what the user sees when the summary is flashed for fraction of seconds after placing the order. Thirdly, order tracking is not updated immediately after placing the order. The user gets an email with order number however without price summary. Fourthly, the app defaults to its own selections after clicking the 'place order' button.

I tried to order over $3000 worth of kitchen appliances online. While ordering online, I was offered the chance to save 5% "today" by applying for a JCP credit card. I did that and was approved. But, the 5% would not show up. After calling the regular customer service number and being told it should apply, they transferred me to the appliance department to discuss it with them. That's when things went bad. The female rep was rude from the start and didn't seem to understand my issue. She kept saying I had to drive to a store with my credit card and order the appliances in the store to get the 5% discount. When I read what the online ordering page was saying, she got even more rude. After realizing she was not going to help, I asked for a supervisor. I was placed on hold for nearly 30 minutes and then the call was disconnected. I gave up and placed my order with Lowe's (for about the same price and with much better customer service).

I have been a regular JCPenney online shopper for many years. They have great sales, and have always has quick, and efficient customer service. Something has changed drastically! I recently purchased a comforter set, and some extra throw pillows to go with it. When it arrived there was not one thing correct in the order. NOT ONE THING! So I called customer service, and waited 40 minutes. They were able to re-order one item for me, but they hung up before I was finished with them. I called back, and was told it would be another 40 minutes. I don't know about you, but I don't have that kind of time or patience.

I had my JCPenney’s account for a couple of years and it’s almost paid off when I received a letter stating my account has been closed reason being that they put a payment through. When I called them and told them my bank card was lost or stolen so the agent told me, “Just come into one our stores and pay cash and it won’t go against you because you're paying on time. I will put it in my notes.” So I did what I was told, paid my bill into the store in Joliet Illinois and now I get a letter a week later stating my account is closed.

JCPenny has an ad on Facebook that reads "Free shipping every day at JCPenny!". Shipping is only free if your order is over $99 and according to other people’s posts, people are getting charged for instore pickup too. For me at least, shipping starts at about $9 which is kind of high, especially when it is supposed to be free. All they can say is send us a private message. I did and got a canned response stating their real shipping cost policy and statements that they would forward my concerns.

Worst furniture buying and customer service experience of my life and no I am not exaggerating. I ordered 8 pieces of furniture at the same time which came in 4 different shipments which I was not told about. There was some assembly required on 3 pieces which I specifically asked about and was told no assembly would be required. One piece came broken and had to be returned and replaced. My recliner ripped at the seam less than 2 months after receiving it. The 3 piece sectional couch was wrong when it was received and so I rejected it. The delivery people gave me a hard time about it and broke a picture on the way out because they were frustrated.

I placed an order by mistake on JCPenny app. I was browsing and added a product to see if the product is eligible for discount. In 1 click which I made by mistake the order was placed. Issues: The order was placed but will not show in my account. It says call customer care to get help with recent orders. I called and their phone system tells me to wait 52 minutes before anyone could speak to me. I believe they trick people so that people hang up as no one would want to wait 52 minutes on phone. They put me online in like 5 minutes though on my first call. The CSR put me on hold without even telling me. I waited for 10 min. He never came back.

The JCPenney mattress delivery system is incompetent beyond belief. Here’s our experience: July 2: We sign an order that specifies delivery on July 5. After the order is made out the sales lady tells us it will take two weeks, but that we will get a call before that to arrange delivery. July 12: We email the address given for “Customer Care” for an estimated delivery date. The address is furnituresupport@jcpenneyservices.com, but it turns out the email domain is no longer valid. Accordingly, I call the 800 number. After a lengthy wait on hold, I give up. I then call the store, leaving a voice mail message with my request. A sales person calls back and tells us delivery could take another week.

On June 28th I ordered a 30 inch wall oven. Was delivered a 27 inch. Finally received the right size on July 18th but refuse to give refund of the 27in that was ordered by Sales associate by MISTAKE! I'M NOW OUT $900. Beware... DO NOT BUY APPLIANCES HERE!!!

This was my first time using the ship to store option with the company. I will not use it again nor will I shop online with this company. They have failed to provide an estimated date of arrival at the store. The company provides a customer service number and provides an estimated time you can expect to speak with a representative. My estimated time was 62 minutes. It is going on two hours. My saving grace is my credit union will challenge the charges of no merchant is delivered in 30 days. Given the other reviews, I will need to challenge this purchase to get a refund.

I went to JC Penny to buy a stove for my son and his new wife, after a day on the phone (1 hour) and no satisfaction I cancelled my order. The next day I went back to the store which is an hour and 15 minutes away, where I met a saleslady named Denise. Denise not only got my problem solved but saved me more money as well, and was pleasant. This store about lost a customer but with her help and the store assistant manager they have made a new customer and went above and beyond. Thank you Denise. We need more people like you in this world.

I did not receive something I ordered. It was supposedly back ordered but when I checked it said it was in stock. I cannot contact them by email so called. The automated number did not recognize my order number or my phone number so decided to wait the supposed 39 minutes to talk to an operator, 45 minutes later still no answer! Done with this company!!! Will contact my bank to get a resolution (I hope)! This was for AX PRINT BULLET PEPL BLACK WHITE MEDIUM blouse.

I ordered a pillow for $11.46 using their stupid since they offered $10 off coupon if downloaded and use their app for the first time. Instead of paying for $1.46, I paid $20.41, I chose for store pickup. The app automatically switched to ship it home. I called JCP customer service immediately, hold on the phone for more than 1 hour. A JCP agent told me that she couldn't cancel my order nor waive the shipping cost. Plus, she told me $10 off coupon would show up on my JCP app within 20 minutes. Waited for 1 hour again, I didn't see any coupon. My only hope is that American Express would refund the difference. I am done with JCP and no wonder they are on the verge of bankruptcy.

I am being treated like a criminal for too many returns. I have had a receipt for every single return I have made, yet I was flagged. It's embarrassing to have a cashier then a manager tell you they can't return clothing that doesn't fit for 180 days. I always charge, which should be proof I am not shoplifting. Last year I spent $3000 on my card at Penney's. I am stuck with clothing that doesn't fit... Again I always have a receipt or bag the order comes in. I purchase for myself, my 3 children and my 3 grandchildren. I'm done with JC, we are building a new home, I'm buying my appliances and blinds elsewhere.

I went into the store. It was nice. I browsed for a while. I mean a good while. I went to every department. All but the salon. I went into the kids section. It was dead. No one was there to help me. I saw an associate. I asked might not get help. They told me directly "sure." But the ship sailed. I walked on. I went to the ladies lingerie. There was two seniors getting help. I saw hope. Well as soon as they got help. The associates had left too. I was like if there a no help sign on me or what?

I purchased a GE electric range July 11 with a delivery date of July 20. I was supposed to be called 24 hrs advance for delivery time. Got home from work. No message. Called cust service next day and was told it wouldn't be delivered until July 27! Apparently can't dial phone because they said my number was no longer in service. I've had this phone number since 1982! No one else seemed to have a problem reaching me. Demanded money back or substitute and they told me I would have to call Penney's because they were only GE customer service. Spoke to store directly. No satisfaction. Won't substitute another without charging me. Canceled order and will cancel my charge. They will be going out of business one day soon. I'm sure!

Bought a microwave, gas range, refrigerator, washer, & dryer. One delivery guy installed the microwave while the other guy is installed the washer & dryer. The guy who installed my microwave took over an hour to do so. He then says we have a problem, the cabinets are coming off of the wall. And gets an attitude with me when I told him they were not that way before. The other guy, who was installing the washer and dryer asked me did I want the washing machine removed from the house and the dryer stays. I told him yes as well as it was in the order of instructions he had on his clipboard. I specifically removed the dryer from the laundry room and set it to the side of the hallway.

I wouldn't buy a life jacket if I was drowning from JCPenny. The absolute worst experience I've ever had purchasing a pair of Nike sneakers. When I tried to pay for them the cashier talked me into getting a JCP credit card so I could save 10%. When I called to make a payment I couldn't understand the agent on the other end of the line and then she wanted a check number which I gave her. The payment never went thru. So after that, I had to drive back to the store to make a payment (convenient isn't it). After that, I had some health problems and had my niece TRY to make a payment for me. They WOULD NOT ACCEPT A THIRD PARTY PAYMENT, wtf I only owed $18.00 and now MCM collection agency wants $195.71. You got to be frigging kidding me!!! You will never see me or the money I owed. YOU HAVE RUINED MY CREDIT!!! I'm reporting this to the BBB.

I placed an order with JCPenney on 7/10, received a shipping confirmation on 7/11 that my order shipped and I would receive on 7/13. Today is 7/17 and UPS still does not show record of receiving this package!!! I called customer service at JCPenney and was told there was no way they could have shipped these items to me as they were out of stock.

I posted a scathing review about JCP furniture customer service. Well as I stated I was not letting it easily so I took my complaint to the corporate office and after a few days I received a phone call and I was not expecting much considering my previous experience with their furniture customer service which I let them know that their furniture line customer service was very rude and incompetent. To my surprise my complaint was heard and resolved to my satisfaction. I don't think I will ever order furniture again because of their furniture customer service but I will continue shopping in their store, so maybe if anyone who has a complaint you might want to go to corporate and see what happens. Persistence pays!

I purchased a Samsung refrigerator from JCPenney, they then ran a sale on the exact refrigerator that I purchased. I called within my 14 day window and was told that I would see the $400.00 refund on my credit card. It never was posted so I called back and was told to give it another couple days due to the 4th of July holiday. I called today 7-07-17 and now I am told that I am out of my 14 day refund window. How convenient. I then told them to return my refrigerator since I am within my 30 day return window and they want me to pay another 300 dollars for the return...

Similar to a previous reviewer, I was also FORCED to make a purchase on June 22, 2017. While browsing the JcP App on my iPhone, I received a call. Upon ending the call, I see a "Thanks For Your Order". Huh? I should've known better than to even be in the app because the same thing had happened to me while shopping in the app a month earlier, on May 12, 2017, but I thought it was just a fluke. Thankfully that time I had entered the coupon first and was almost ready to make my purchase. I did try to contact Customer Service right after because I felt "forced" but was informed an expected 18 minute wait. No thanks. I guess I'll just have to return the few items I wasn't sure about that may not work.

I ordered 10 bottles of Matrix shampoo and conditioner. When the box arrived, it was completely soaked and falling apart. Everything inside was covered with shampoo and conditioner. None of the bottles had been sealed or taped and they were not inside plastic bags so the package was completely destroyed. They have no way to reach them by email so I chatted with a customer service agent who told me to put the box in a plastic bag and she would have UPS pick the package up. UPS did pick up the package and apparently discarded it and notified JCPenney. I disputed the charge with my credit card company after waiting 30 days for a refund. JCPenney has refused to refund my money and now after 3 months of this, my credit card company says that I have to try to file a claim with UPS.

I'm writing to complain of JCP furniture customer service. I placed a order of a queen bedroom set and a sofa on June 3rd. On the same night I received an email saying my order was cancelled. So I called in the second morning, and they re-ordered it for me. There was a mistake on the phone number when I first placed the order, and I asked the customer service to change it for me. He said it was changed in the system before delivery. They would call me on the right number. But when I check back, the number was still the same and the nightmare just began.

I had to give at least 1 star, but I would prefer to give none. I ordered a bedroom suite on 5/24/17. I called two days later to change the address on the order as my daughter was moving and had found housing. Customer service took my info and said no problem. After calling numerous times to find out where the furniture was, I located the same in the southern part of MY state, not where my daughter lives. I was on the phone every other day with the "furniture dept." and had to wait anywhere from 15 min. to 35 min. to even have my call answered each time. Every time I was told something different from they couldn't locate the furniture to they knew where it was and didn't know why it was there and couldn't tell me how long it would be before they could get it to one state over to where my daughter is living. I was told on numerous occasions that it was the trucking company's fault and that Penney's had nothing to do with it.

I wanted to get a new washer and dryer. I figured I could not go wrong with a big name place like Penney's and find that I was mistaken. The order was received and my old washer and dryer were hauled away. The new washer and dryer were not installed because they did not have the needed items to do so. I spent over 3 hours on the phone between the installing company and Penney's CS. The following Monday I was on the phone again with Penney's being told that the situation was taken care of. I was told that I had to wait another week because the machines sent were the wrong ones. In the mean time I had no washer and dryer because they hauled them away. I was informed that if I used the machines I would have to pay a fee for restocking so I had to travel 10 miles one way to get any wash done.

Purchased custom blinds and when they were delivered and installed they did not fit the windows as expected. Gaps on each side of blinds. Upon contacting the decorator and getting a run around, the thought from her was to make the blind fit by adding valances to it. It was explained to her that this wasn't what was wanted. Said she would get back with us and never did. Contacted store headquarters and main headquarters customer service and got more run around from one person (manager) another. Always taking us back to the root cause, the decorator. No one wanted to help us (they had gotten paid).

I received an email coupon stating 65% off orders over $100, I clicked the terms and exclusions knowing they can make it not worthwhile to waste your time, it did not bring me to any terms and exclusions. It brought me to the website to shop. I closed it and went to my app because it has all my rewards saved, and began to browse and add things to my cart. When I removed a couple items the app gave me error messages and they pop up right over the place order button, so when I clicked the close button on the error it placed an order! I hadn't chosen a payment method, added any coupons, I wasn't even sure of what was in my cart!

I ordered a fathers day present 6/14/2017. My order should had arrived today 6/22/2017. Online it kept saying pending shipment. I call 1800 number they said it's suppose to arrive today that online when it sends to store. It says that for me to check with store. 1st Lady very nice, 2nd person rude she said "Yes".. I replied "Good afternoon". She said "Huh uh.." I'm like "Yes". She replied "I'm waiting on your phone number". I responded "You never asked for it!" I call store they said "maybe get it tomorrow or til next week!" Like dont put 4 to 7 days delivery and not follow through if item would of been available in store. I would of drove there to get. How inconvenient!

I recommend that no one ever purchase a mattress from JCPenney online. I had purchased several items online from JCPenney's. Everything came in one shipment minus the mattress. The receipt stated that I would be receiving the mattress in a later shipment. I called them to enquire about my mattress and was told that the mattress was coming from the manufacturer and that they really couldn't locate it but that she thought I would receive it by June 1st. June 20... still no mattress, no number to call, no tracking number. So I called the help number on my receipt for JCPenney again. I was on hold for 28 minutes with the recording saying over and over again how important I was to them... I finally hung up. Then I called the local JC Penney and spoke to an employee who at first wasn't going to help me either. I wasn't hanging up so she finally took my number and said she would see what was going on. I didn't think she would call back. She did.

I purchased a pair of shoes online for my Husband (for our Wedding). We originally purchased a size 8.5 (his usual size) and the shoes were almost two sizes too big! We are on a time crunch, so I immediately ordered a 7.5 and an 8, so we could insure the perfect size. (I just spent $170 on the shoes, and $25 for all shipping costs). The photo clearly shows how horrible their shoe size description is (not our fault)!

My experience has not been a pleasant one at all. The order was suppose to ship to my home but went to the store instead. Well half of the order did. I never received an email just a recorded phone call telling me it was there and would be returned if not picked up in 3 days. The other order the day after I placed it I received an email saying it was back ordered no way for me to cancel.

Ditto to all you who have written a negative post of jcp.com. Customer service is rude and will do NOTHING to help you with a problem. I've shopped at JCPenney all my life but will never again. I needed to change an order one hour after I placed it and they wouldn't do it. I wanted to change the shipping to the store to avoid the $9 shipping charge and they refused to do it. I also wanted to change an order two minutes after I placed it and was told it was already in processing. The service reps were rude and openly hostile. JCP, you can't survive without good customer service. There are too many other merchants who want my business.

We recently purchased a refrigerator from the local Penney store. They were happy to price match and offered all the perks that the other stores offered including 18 months free financing. We were told that we would need to call each month to determine what we needed to pay. I told them that was a deal breaker because I have more to do than go through the agony of trying to contact someone in customer service each month. If you have ever tried it, you know what I mean.

I went to Fair Oaks Mall store to purchase curtains for my window. I saw one that I like and it was on sale. 9.99 each. When I came to pay for it the cashier told $130 for four of them. I said that's not what the sale price says. Finally I spoke to store general manager Philmcna ** and told her about the misleading ad, you not gonna believe the way she replied that, "Kohl's does it and so do we". I don't see anything wrong with it. Please be careful for this company's mislead advertisements.

I placed an order about 30 mins ago. I changed my JCP credit card address, I recently moved to a new location. When I clicked on "place order" I realized that the "ship to address" was an old address, so I tried to get a hold of customer service first by chat (that was a joke, it was "busy" for 15 mins) so I called 800 number. Well after being on hold for 15 mins, a real nice lady got on the phone (so no fault to her). She explained to me that "After you place the order there is nothing we can do." No canceling or no altering the shipping information. She suggested that I wait for the tracking number and call UPS to change the Ship to address.

Placed an order online for an air conditioner on 6/2 to be shipped to my local store. According to the follow-up message, my order would be ready for pickup in 4-7 business days. This is now the afternoon of 6/12 and my order status is "Pending shipment". I called this AM to ask if anyone could tell me WHEN it would be available for pickup. The CS system informed me that my call "will be answered in approximately 33 minutes". Gee... I should have waited. This is the 21st century. How long should it take for a major retailer to pull something from inventory and ship it? Would not be as much of a problem if it wasn't 95 degrees outside.

Ordered refrigerator and was told in email it would be delivered on Saturday. Monday was told it would be Tuesday. DO NOT ORDER ANYTHING from JCPenney. Cannot depend on JCPENNEY! Never again. Will tell everyone I know not to order from them! Pitiful!

Today I received my worst customer service treatment ever. The associate named Tyler (#**) who so rude and uncaring that he absolutely had no sense of the fact that he was in a retail business. I and my partner wanted to make three separate transactions (we customers do this for a variety of reasons). Before he completed the second transaction, he told us in a very coarse voice that we needed to go back to end of the line for our third transaction. I said this was the first time I was being told to do this and whether JCPenney changed its policy on customer services and his response was "no".

First of all, the customer service staff (I spoke with two) were very friendly and accommodating. It's the policy that I have a problem with! The reason for my complaint is it took me 45 minutes to get a single window curtain panel replaced without my paying for the shipping! I ordered 4 panels online. I have done this before with no problem. However, this time one of the panels was not in its original packaging. I didn't really mind. I opened it up, and it was stained! I put up the three others and packaged up the damaged item for exchange.

I ordered 5 wood blinds online from JCPenney. They sent me a confirmation email that the items had shipped and there would be multiple deliveries. I ordered on May 18, 2017. On May 22, 2017 I was in possession of 2 of the blinds. I called JCPenney 3 times wherein one customer service employee said she would look the matter up and call me back. I then called on another day to speak with Carmalita with whom (for some odd reason) I was disconnected. I called again and spoke with a supervisor who was very nice and said she would find out what happened with my order. To make a long story short, the blinds had never been "out for delivery." I was waiting for 3 additional blinds that would never be delivered.

I was looking for coupons on a vacuum cleaner and your system suddenly placed an order for one at $324.74. I never selected a billing or shipping address and never placed an order. I spent 1 hour on the phone trying to get this cancelled and they told me it is now my responsibility and they can't reverse the order. This is not my responsibility. Your system screwed up. I am not paying for this. If it is delivered, not even be at the address where it defaulted to ship, I won't have access to email to look for the shipping information and reverse the shipment. I explained all this. I am not paying for this product.

I just got the run-around for two days speaking with JCP Customer Care Service & their warranty company. I purchased a reclining sofa & matching recliner just over a year ago. The right-side of the Sofa Reclining mechanism broke. My furniture is not abused as I have no young children in my home. When furniture was purchased February 2016, the salesperson did not offer me an extended warranty nor did she sign the folder that all the papers came in that the warranty was declined. When the furniture was delivered, there were hang tags attached to the furniture. It states that the consumer has "LEGAL RIGHTS" and the mechanism is covered for a period of 5 years! As this sofa was supposedly made in China, this would be the Manufacturer's Warranty.

My order was cancel for no reason. Called their customer service number and gave her my order number. Shipping address, billing address and then SHE WANTED FULL CREDIT CARD NUMBER with exp date and security code just to "SEE" why it was cancel. It wasn't even to reinstate the order. I told her I don't feel comfortable giving her that info and she said she can't help me with that info. Oh well. Goodbye then. I'll just take my business elsewhere.

Exactly as I was reading from another complaint, no option to request to have delivery to store. I called within 10 minutes of placing the order to see if they could help me, she said it had already shipped. I wanted to cancel the order but was told as soon as I hit the order button I was responsible for that $9.75 shipping fee. Customer service tried to tell me it's because I had set a default for home delivery. I NEVER ask for home delivery. Not only was it $8.95 for delivery but also 80¢ for tax on that delivery charge. I used to love to go into the store and order online but I'm done. JCP must be desperate to get a few more dollars. Customer service was very rude. I'm done with that store.

I placed a simple order for a jacket and pants on JCPenney's website and paid extra for quick shipping. What I received was a variety of undergarments and a copy of my order (The copy correctly stated my order). I called and talk to a customer service rep who said I had to either return the incorrectly shipped items to a JCPenney's store or purchase an envelope to send the items back to them. This was the first time I had ordered from JCPenney and it will definitely be the last time.

I lost my original gold diamond wedding ring 3 years into my marriage. I then bought a beautiful one of a kind silver 3 black diamond promise ring that was on sale from $509.99 to $275.00 with lifetime warranty of $54.99 totaling $313.90 back in 12-31-11 at JCPenney. I made this purchase to make a promise to my wife that we would be having a family soon and we would be 3 soon in our family and I would take great care of our new son and that as a promise I would never lose this ring and would hang on to it through thick and thin. I held on carefully and safety to my ring taking great care of it. I had it resized and polished almost 2 years later on 1-25-14.

I went to return a few items I had bought and I didn't have the receipt. I was told by LP I was a liar and I didn't buy the things at the store. I said how I used to work for this company and never in my life have I ever heard of someone being treated this way because I didn't have a receipt and the other store where I got it at says the items I was trying to returning WAS NOT BOUGHT THERE IN PAST 30 DAYS. Well I am getting older I may be wrong on the dates but I know where I bought it from. I was totally shocked by how LP treated a senior citizen. I don't return things. I am not a criminal. I don't even have a parking ticket in the past 25 years. Now it's not about money. It's about how I was treated. That man needs to apologize to me.

I placed 2 separate orders with JCpenney.com within a 2 day period (multiple items per order) and I paid extra for expedited shipping so I would receive my orders quickly before I left for a trip. When I never received any email for confirmation of shipment I decided to go to JCPenney.com and check the status on my own only to see that they added 2-3 WEEKS just for the items to ship!! I called customer service and after waiting on hold for over 45 minutes the rep hung up on me! I called back, waited another 30 minutes on hold & asked to speak to a manager.

I ordered items from JCPenney.com and I wanted the items shipped to the store. I tried calling the store like 8 times and not one department other than Sephora answered. I called customer service for jcpenney.com and its like they were rushing to get me off the phone. When I started to complain, the woman sucked her teeth and was so rude and hung up. I am too done with this company and their horrible service. How the heck are they in business still is unreal with this level of poor service. Worst is that when I called back they were still rude. This company other than Comcast has the worst customer service ever. Completely horrible.

I was very upset how the backing peeled off these rugs in sheets. I have never seen anything like this. Not even in cheap rugs. They never peeled like this. The rating on these rugs is F. I will be sure to tell everyone I know about them. I always thought JCPenney had good quality. Boy was I wrong.

After calling to initiate a return on a mattress, I had to call and follow-up THREE separate times before the mattress was picked up. These 3 calls spanned over the course of a month, but I was charged the $125 restocking fee right away (go figure). While waiting for this mattress to be picked up, I purchased a different mattress from a separate company. Their mattress came within a week so I was stuck with my JCP mattresses in my living room for over a month. Each customer care specialist was very kind, and each insisted returns should never have this many issues. When I asked about getting a refund on the restocking fee they told me it wasn't going to happen because they contract a separate company and that was their fee for picking the item up.

I called to let someone know I placed an order and it always gives me an option to have shipped to store. This time it went from order to check out. No option. I'm not paying 8.95 for delivery on an item that was 29.00 dollars. The woman said I must of done something wrong. It couldn't of been their website. I order through JCPenney all the time. I ordered twice the week before. Why didn't it do it then. Basically she told me I was wrong. Very rude no customer skills. Very bad for business. If she worked for me she would of been out of a job. Now I have to argue with someone when I return. I want my 8.95 shipping back. And I'll never place another order with JCPenney again. No wonder it looks like they're going out of business with employees like that. Watch out on their website it does mess up. My son's a computer programmer said it definitely can happen. Ohio has some real classy people. Not.

My husband and I scheduled an appointment for someone to come out and show us some samples and guide us in some window treatments. We were looking for blinds & curtains. This was all done in the beginning of October 2016. We placed our order and was told we should be seeing our order before Thanksgiving. Well that didn't happen! We were told it was on backorder. The order finally arrived in the middle of Jan 2017 & when it arrived the curtains were too short, the valances for the blinds were not measured correctly and one blind didn't fit correctly. They told us it would be corrected. We are still waiting for the corrected curtain. It's now the beginning of May 2017. It's been almost 7 months! They offered nothing for the inconvenience. I would never recommend them to anyone. The communication is very poor. You can never reach anybody and it takes forever before anyone returns your calls. Very disappointed!!!

When trying to make an online purchase, none of the items matched the coupons available. There is always exceptions to every coupon and it's so frustrating!!! It says 20% off when using JCP card. Not always true. Your items must "qualify". Shopping at JCP never used to be this way. I will now shop at Kohls or other retailers that make the shopping experience much more enjoyable.

1st order a couple of days ago went fine online. 2nd order today was a nightmare. They offered a 30% off discount. Picked out the items I wanted, tried to get the total amount. Could not do that until I committed to the order. When I did the discount wasn't there. I immediately contacted customer service. They wouldn't give me the discount or let me cancel the order. These are my choices. I have to contact them 5/2 (today is 4/29) to give them my order number, to ask for my 30% off. I can't cancel the order or adjust it, because it went to shipping as soon as I placed it. I'll have to wait until the order arrives, get in my car and drive across town to return it. If I knew that after the 1st order all subsequent orders would be set up like a trap, it never would have happened. This store was part of my childhood. I am truly disappointed. I have been purchasing and selling online for 10+ years.

I called to make an appointment for a trim for my teenage daughter. I told the girl on the phone that she had long layered hair and liked the ends to be razored rather than blunt. I asked the girl how much to send, and she told me that the price for an express cut (no wash, no style) was $22.00. I sent my daughter with $40.00, and they took all of it. I called the salon. They charged her $10.00 surcharge for having hair longer than shoulder length and kept the rest as a tip.

I'm receiving emails from J.C. Penney that I didn't request, which is ok but receiving 2-3 daily emails is excessive. I want them to limit these to one per month or one per week. Tried looking at the Customer service site and there is nothing about email there. Tried their Chat option, that wasn't working. Tried calling was on hold for too long. I had to unsubscribe. I've noticed that when I do shop at their Wareham store they never have many employees working there so finding help is hard and I'm not going to the checkout to wait in line to ask a question.

I ordered one blind, it was in stock and I was told 1 week it would be delivered to Eastwood Mall store (Niles Ohio). Email stated 4 to 7 business days blind will be shipped. Received this 04/16/2017. Called customer service 800 #. Waited 7 minutes then was disconnected. So I called store and talked to SARAH, SHE WAS RUDE, she said there was no way to know when item was coming or even IF it was coming. Just wait a few more days and if it did not show up then I could just reorder it. SO JUST TO BE CLEAR A STORE THAT DOES NOT KNOW WHEN OR IF YOUR ITEM IS COMING, WILL BE GLAD TO HAVE YOU DO IT AGAIN.

I placed an online order which I have never received. The tracking shows the order arrived at the Post Office 3 weeks ago and that it is still there. I've received a bill for the items and JCPenney says I'm responsible for the payment since the items were delivered to the Post Office and that I need to contact the post office myself to try to resolve the issue and then I can return the items for a refund. I feel that the company should track the package and be responsible for it until it shows it is delivered to my home. Now I'm stuck with a $150 bill for clothing I never received. More than dissatisfied.

JCPenney's return policy is terrible. I am upset because I bought some items less than 100.00 bucks and returned them using my debit card. My total was 37.00. I was told I have to wait 3 till 5 business day? That is crazy talk especially for such a small amount.

My mom made a purchase to you all in February. The sales associate Joey was very helpful and polite. However the day of my installation not only was I installed the wrong items but which is my microwave the three gentlemen didn't install my dishwasher leaving it in my den. I am very displeased. I am angry. I am unsatisfied with my services and I'd wish I had went somewhere else for my Appliances. It seems that you all do not have great communication with one another and you are blaming GE and GE is blaming you. Poor poor poor customer service. I will never shop here again. Over $2.000.00.

Three out of three of my wife's past three online orders had inaccuracies. The amount charged on the order was more than the amount shown on the receipt printed at the store. In addition there were multiple, questionable charges billed to the credit card.

I have had many perms in my lifetime, and this is the first time that I had experienced burns on my neck and extreme breakage. And to top it off the perm didn't even hold. When I went in to complain about the breakage and see if they would do a deep condition, I was informed that they only have a seven day policy. I didn't request my money back or a re-perm just a simple deep conditioning. As I stated before, I have gotten many perms from other salons and have always been informed if the perm doesn't hold, I was always welcomed back and they would fix it. JCPenney has been the first place to not stand behind their services. Never will I go back.

I purchased a recliner chair in June of 2015 to the tune of $900. At first, I liked it but then I noticed the reclining gear kept slipping and could not be tightened any longer. Finally 2 months ago (Feb. 2017) the right side of the chair broke completely. Their customer service is laughable. When I called to complain, I was told there was only a 1 year warranty on the product & sorry about my bad luck. They suggested that I contact the company who built the chair. So far, I've called 4 times and they keep telling me that someone will call me back but no one has yet. I am extremely frustrated & dissatisfied with this purchase. Any piece of furniture that cost this much should last longer than 1 1/2 years.

I purchased a glass curio cabinet with glass shelves in early part of February, 2017. Took almost a month to get it delivered. When I received it it looked nothing like photo & I wanted to return it. Contacted JCP on 3/2/17. They IMMEDIATELY charged my debit card $125.00 for "restocking" fee and promised to make arrangements with delivery company to pick up item. Said it would take about 7 days.

I was looking for an electric can opener. Purchased the wrong one. So figured it was only like 5 minutes ago I will cancel that order and purchase the right one. They have absolutely no way to cancel the order or edit it. Unfortunately I seen thousands of complaints from customers too late. It was like 2 a.m. so I went to sleep and called them in the morning when they start the day. She said it's already in the warehouse can't do anything about it. I got mad and said "give me a break, you can't cancel it? Then I'm going to stop payment from my bank." She says "then you will be in trouble for theft???" Then she disconnects the call. Now stuck with the responsibility of returning it to the store or paying for shipping and handling to send it back. This business shouldn't be in business anymore. If you are looking to get something on the internet you should never go through them.

I went to purchase a pair of workout capris. The only ones they had on sale were buy one, get another half off and I only wanted one pair, so I looked on the clearance rack. I found a pair of size XL but they had no sale or clearance sticker and the regular price was $29. I then found a pair of the exact same ones in a size Med. that had a clearance price for $12.xx, AND a 1X for $7.xx. I took all 3 to the checkout and was told I would have to pay the full price if I wanted the XL because everything is priced according to the size and not the item!

JCPenney decided to change my regular JCPenney card to a JCPenney card with a chip and MasterCard logo. I tried to order a pair of boots online and use a coupon. The coupon said 20% if I use my JCPenney card. But it was only giving me 15%. I called and the customer service line, they said because it's a MasterCard and I can use anywhere, it no longer is considered a JCPenney card. I was told this by 2 different people. I called again a week later to find out how to get my original JCPenney account back, with no MasterCard. I was told I would have to reapply, which I did, and I was told I already have an existing account. I wrote to the customer service email twice for assistance and never received acknowledgment or response.

I am disappointed with the customer service. I bought a washer and dryer via jcpenney.com. I was emailed a delivery date of 3/13/17 between 11-1. I waited for the delivery however, the delivery never arrived. I called JCPenney customer services line and was told that the delivery company GE reschedule my appointment. I was never notified. However, I was told that my appointment was rescheduled to Monday 3/20/17. However, they are not able to give me an expected time of delivery. This is unacceptable. I have to work. I can't take off another day to sit at home.

I placed an order from JCPenney on 2/28 and have not to date received my item. It was suppose to be at the store for p/u on 3/8. I have called the JCPenney.com, with no positive results. I asked for a refund. I was told "we cannot give you a refund, you will have to go to the store, when the items arrive", and when it is this suppose to happen? I am done with JCPENNEY'S. I had to call my bank, to investigate, and recover my money.

I am completely horrified by how JCPenney handles their issues. I was basically told that it's my bank's issue not theirs. I ordered a ship to store purchase on March 3rd. I picked it up the same day, realized they didn't fit and returned it the next day. I saw that the pending payment on my account was gone and thought that was the end of it, it wasn't. I was charged for the purchase today (a week later). Since I thought everything was squared away I didn't feel the need to keep almost $50.00 in my bank account. Since they charged me a week later I was over drafted. Now I have basically paid $70.00 for something I don't own. Once I spoke with them about this problem they said it was the bank's issue to deal with. I will not be stepping foot into a JCPenney again. I hope everyone who can reads this and is warned to stay very far away. This is a horrible company that is consumed with getting their money no matter how it affects other people.

The experience has been so bad that you've burned me once, shame on you, but you won't burn me again! I bought several items and played the game, 2 rebates per item, and carefully sent them in, keeping copies. You got your originals and I got the copies. I got damaged boxes and no original receipts. Now you've invalidated them because I didn't send them in the mail with a postmark within 33 days (never did find that rule or directed by the CHAT person as to where it could be found) told "The system will not validate submission that have more than 33 days from the postmark date." "But we do have to follow the guidelines of the promotion." One item he said wasn't up for the promotion. That's funny because the sign sure said it was and I pulled the rebate form off the computer.

After being transferred 2-3 times and over 52 minutes on the phone, finally getting to a supervisor (AMY) I had to repeat myself, 2-3 times prior of my situation. I have been a PLATINUM member with JCP for over 4 years. In the past, never a problem, always resolved. Amy continued to ask questions that are never asked. I tried to explain to her, my reasons of questioning her, which I did, because she brought up different scenarios. I even apologized to her on 1 occasion and then mentioned to her I was wrong. Did I get a Thank you at all. NO. I then explained to her being in customer service for 23 years I have never continue to push buttons when still not getting the answers of the questions provided.

All I can say is I will never shop there again. There was a sale online so I ordered online but decided to pick up in store. I ordered 4 things on 2/13, the items finally all were available to pick up on 2/22. I go to the store to pick them up and all of the items were there so I thought everything was fine. First on the Discovery toys microphone I bought, the demo button did not work and when I took it apart it had drained batteries inside (even though it said batteries not included). Was it a floor model? Was it a return? Who knows. Then upon closer examination of a necklace that I purchased in the same order. I realized it was a different theme than what I had ordered (I ordered Shopkins but it was "Pets").

I tried to make a purchase on-line. After one hour I finally ended up calling in to place my order. 2 sales associates outright lied because they could not figure out why I could not access my rewards points. When I made my purchase on a purse the sales associate said, "Oh, you get 40% off. Do you want another one". 40% off did sound like a good bargain so I got another purse. I also bought an egg cooker thinking that this too was 40% off as the ad said. I was told that my rewards were used on the purchase too. I made my purchase and hung up after giving the sales lady an excellent review. I thought about the cost which didn't sound that much like a sale, and checked the prices online. There was nothing taken off the price of the purses and nothing off the egg cooker.

I submitted the $10.00 rebate paperwork for the Cooks crockpot that was offered Black Friday 2016. I read prior to purchasing that the rebate system was a joke at JCP which I didn't want to believe. Well, now I do! Paperwork submitted, no rebate. After tracking and contacting them they said I didn't provide UPC. I have since read other complaints on the same product. I would have NEVER bought that crockpot without rebate. I have better things to do than argue over $10.00, but JCP, I guarantee you will not get my business again! You should follow through with your rebates! Is it really worth losing a customer over $10.00? Should have gone to Amazon... And I will next time!

I went to JC Penney on 2/18/2017 for the first time in nearly a year. The cashier asked if I was a rewards member. I gave her my phone number and she confirmed it. The total purchase was $38.89. Then this lady asked me if I wanted to apply for a JC Penney credit card. Seemly to her surprise I already had one. I gave her the card then she asked for my I.D. I've shopped at JC Penney for years and I have never been asked for an I.D. and especially for such a small off named brand purchase! Beforehand I stood in line waiting to be served and she never asked any of the prior customers for their I.D. I confronted her and asked her why she asked for my I.D. She claimed it was for my protection. lol... Bull! If my friend didn't need the blouse for church I would had thrown it back in her face and gone to Belk or one of the other 15 stores where I have credit cards for.

I purchased 3 items online 01/30/2017 and 2 of them came within the 3-5 days promised but the Steam Cleaner that we really need since we have 3 pets didn't come. I called on 02/06/2017 and was told my item was leaving the warehouse and that if it didn't come Friday or Monday to call back. Needless to say my steam cleaner didn't come Monday so I called back and apparently my item was still sitting in the warehouse (they overlooked it somehow) and that they would put a 2 day express shipping on it.

I purchased 5 items during thanksgiving sale on 11/24/2016 and sent the rebate for, a copy of receipt and bar codes to the rebate address. I didn't hear anything so, I called them after 4 weeks and they said they have not received my envelope with those stuffs. They wanted me take picture of everything and upload, I did and now they are saying they can't see the date on the receipt. Of course because the receipt is too long and it cuts either the top or bottom. I near in the core of my heart that this is fake & scam that JCPenney wanted to give rebate. I send so many cards & letters, never get lost. I had the tracking & USPS says it was delivered to their PO Box. JCPenney is cheater & a thug store, It should be closed out from business for making customers foolish. Who will take actions against those? I am sick & tired with them & hate to my death.

Back in November we ordered a dishwasher and it was installed in December. While we could install it ourselves, we decided since it was a free installation promo, we'd take them up on that. Horrible decision. The person who did our installation completed flooded our kitchen and basement. He repeatedly told my husband the water didn't need shut off, just under the sink. My husband argued with him, but finally backed off. Bad decision. When I started getting out towels to mop up the mess in the kitchen and my husband grabbed towels to mop up the mess that was flooding into our basement he kept telling us he'd clean it up after he was finished. I kept telling him that, "No, this couldn't wait. Our basement, where all of our Christmas gifts were being kept as well as our computer, had water gushing down into it. We needed to take care of this mess NOW."

My husband purchased this ring in December 2012. I lost a diamond within 2 months. Since then I have lost about 10 stones, some of which are the same ones. I did purchase the lifetime warranty, thank goodness. I have had the ring in for repairs 8 times. They just keep replacing stones, which would be fine if they used the same quality stones as when we purchased it. I just picked up ring this week and I was in my office, which is very bright. I looked down at my ring and the stones that were replaced, (there were 4) are very dark in color. I almost thought the stones had fell out again, but after looking closer, I see they are just a darker color.

On 2/5/17 I took my 16 year old daughter to JCPenney in Spanish Fort, Al and after 3 days of shopping/searching for the right prom dress my daughter found a beautiful My Michelle Merlot long formal dress. We take it to the register to purchase and when the cashier rang it up the machine alerted an emergency recall on this dress. I asked to speak to the manager as the cashier could not tell me anything except I couldn't buy it. Now if that's the case why we're there over 15 of these dresses on the floor out ready to be sold.

Amazon is killing these stores online and these idiots have no clue why? You don't have speed delivery, you don't even email a tracking number to your customers, and you don't even have ALL YOUR PRODUCTS ONLINE.

Do not purchase ANYTHING from J.C. Penney that is for a rebate. You will never get it. I purchased a COOKS 3x1.5-qt. Triple Slow Cooker with Lid Rests. I purchased this item on Black Friday. 'Til this day they say they have not received a copy of my receipt, nor UPC code. I have confirmation through the USPS that the items I mailed off for my rebate arrived at their rebate center on NOVEMBER 28, 2016. Here it is 1/31/17 and the guy says they don't show anything. If I were you, I would not purchase a dog-gone thing from this store. They are scamming consumers by making them pay full price for the item. Go and buy the item from another store if you can help it. OH, by the way you can only email or chat with someone about your rebate. There is no phone number available.

Let me just begin by this. If you are paying cash for your purchases you will love this store- if you are making a large purchase and putting on their credit card you may want to read. My review talks about our large purchases we made using a JCPenney Credit Card. We bought a sofa and chair from their clearance which was under $2000.00; three years interest free. We then went back to the store and ordered a recliner to match the set which was around $1200.00 but the salesperson told us it was only one year interest free. I asked if I made large payments would they pay down the item whose promotional interest rate expired first and she said yes. My fault because I had made almost $3000.00 in payments when I noticed our balance was up to $3000.00 still. I called and they said I hadn't paid off the recliner and it accrued interest. I was shocked!! I reached out to JCPenney's to help resolve this mess but still not resolved.

JCPenney "20% off with store credit card". I went to the store to purchase a Bella Air Fryer. There were signs all over the store that say get an extra 20% off when you use your JCPenney credit card... Well I got to the register to use my JCPenney credit card to make this purchase and this sales representative tried several times to uses the code... then... the 'manager' comes up loud and ignorant and says, "You can use the 20% of anything you plug up." What? The sales rep and I along with everyone else in the line were like... "What, rude, loud Lady?" Now, why is this JCPenney?

1/11/2017 Tried to place an order on the JCP website. The website was NOT calculating items that were on sale, specifically, buy one and get the next at 50% off. I tried several combinations of items trying to do the math in my head since I had to also calculate shipping if under 100 bucks. The website simply wasn't working as expected, (like every other shopping website does) so I opened a chat window to find out what to do next. The cheerful person was happy to help and asked if I would like to have them (JCP) place the order for me. After a short amount of time, I was asked if I was ready to check out. I said, "uh yeah... but, I don't have visibility of the order." I was told the amount was 75 bucks and they would waive the shipping. This was a great deal and I was glad for chatting with someone.

We went to the home store in Las Vegas, NV and purchased a new table that we were told we would have by Thanksgiving. Well 3 months later and after being lied to several times that the table had shipped we finally received the WRONG table. So, I call the store and they tell me they can't help refund my money or help with picking the table back up. I call customer service and they tell me they can't help until Monday. Why is there a customer service line that's open on Saturday if they can't help until Monday? I will never purchase anything from JCPenney's again.

Went to JCPenney salon. People were rude. Tried to buy products, no prices were listed on product or the shelves. Had to ask the front desk who was rude and not pleasant. The location Novi Michigan place is a joke.

I have lost 40 lbs and needed to know my bra size. I checked the JCPenny instructions online, which also said 'Visit a Certified Fit Specialist at your local branch'. I opted for the personal and went to North East Mall, Hurst, Tx. I waited in the lingerie department for 30 minutes - not a soul in sight. Eventually I found someone in a different department who said, "Oh there's no one there at this time." So I went home. A week later same story, only this time I politely interrupted an assistant who was having a very loud conversation with a 'friend'. She said, "Oh I don't work in this department but I'll check if anyone can help you." Another long wait examining baby clothes, but she had disappeared never to be seen again. My third visit produced the same results. As for 'Visit a Certified Fit Specialist at your local branch' DO NOT go to North East Mall, Hurst, Tx. JCPenny anywhere certainly will not see me again.

I will never, ever step foot in a Penney store ever again in life. Their sales people lie to your face, enter your information incorrectly, don't enter your order correctly if at all. Furniture is delivered damaged. Billing Dept sends out threatening letters of intent to sent to Collections but have never sent you a bill or account. So-called supervisors hang up on you when you try to talk to them. Nightmare of a company to try to work with!!!

I recently ordered items for my husband and daughter from jcpenney.com and though I was satisfied with the quality of the items the return policy is horrendous. I would highly recommend purchasing through a different online company. I needed to exchange an item. I wanted the exact same item except my husband a size larger than what I had ordered. I was irate to find out that I had to pay shipping a second time in order to make an exchange. I often order from macys.com and they simply send out a return label and when they receive the returned item they reship the appropriate size free of charge.

I purchased a pair of jeans before Xmas 2016 on a promo sale (i.e. Black Friday or cyber Monday). They were for my husband who had open heart surgery a year ago. His doctor ordered him to exercise, namely to walk. Consequently he has been consistently losing weight. After the holidays, after trying on jeans, he said they were a size too big. We went to JCPenney on 1/19/2017 at Willowbrook Mall in Houston, TX to exchange them for a size smaller. We had the receipt, order confirmation, tags still on jeans and all paperwork etc.

I bought a mattress at JCPenney in Frisco, TX on 8 Jan. 2017 amount $1693.48, about 3 miles from their Corporate HQ in Plano, TX. After buying the mattress I was told the mattress had to be made before it could be shipped to our home and that it should take around 7-10 days at the most. Well it's past that. The delivery service which is located in California said it would be another week because they were backlogged. I called Penney's 800 # and was on hold about 30 minutes. When the rep answered the phone she had a sour tone in her voice and it only went south from there. Needless to say she was no help.

Wrong curtain size! Talked to female rep on phone. They do not have another curtain my size and don't know if they're getting any more in stock. She said best I can do is go to a store near me, ha ha. Near me! And see if I can find a curtain like the ones they sent me!!! Nope!!! It was clearance. Yeah!!! They suck!!! And I'm screwed...

This is my second experience like this one and my last. My last complaint went to Plano TX and did no good. I had ordered a winter coat and got the wrong size. I ordered a L and got a PM. I am not petite or medium so I returned the coat. There is no longer a catalog department. There is one register where one person is working. One person. The line for service was long, maybe 40 people. I stood in line while the clerk at the register helped each customer. One lady in desperation called out, "can't you call some help?" The clerk replied, "I'm not allowed".

Today my husband wanted to purchase a pair of men's jeans by Lee. He went to the store to buy them but they were not in stock so he went to the catalog department for help but I guess he was missing some information they needed, although he had a print out of the item from the online ad. He came home and said we had to order online. When I tried to order online it said the item was in stock and I was unable to order online because, although it gave me an option of picking the item up in the store or home delivery it never gave me a selection process to enable me to make the choice.

Purchased mattress and box spring in early December 2016. Since I didn't have sheets deep enough to fit the mattress, it wasn't used for a week after delivery. It was defective. The pillowtop of mattress was offset by 2 inches on top and 1 side. Have been trying to resolve this issue for 3 weeks now. Trying to get through to a real live person is next to "IMPOSSIBLE". My calls number 22 now and each wait was no shorter than 15 minutes, usually, it was 30 or more. So tired of hearing "Thank you for your patience. Your call is important to us. (yeah, right) Please remain on the line. A representative will be with you shortly." Just read that JC Penney is closing many stores around the country. I'm sure that's the reason. If they remain open, I certainly WILL NEVER purchase another thing from them. What a shame such an institution has fallen into such shambles. A sign of the times. No one really cares anymore!

I really like the glasses that I received in store. Great value and they fit perfect. If not you just go back and they fix them. I just wish that they would include more options for free such as glare resistant. They don't always have the best selection, which is small but doable for the price.

I ordered my item on Jan 2 and it is now Jan 11th and I still don't have it? Should I have spent the extra shipping to my residence to get faster service? I paid the bulk shipment fee already... I'm anxiously awaiting for my product. Where are you?

Order arrived damaged. I called, sat on hold for 30 minutes after navigating through a horrible automated system only to be hung up on as the rep was asking me my order number. I then contacted JCPenney though chat and was told I could take the busted liquid makeup back to the store. I'm definitely not driving 30 minutes for their mistake. I didn't hear the first "I'm sorry" through the entire order. They aren't sorry the item arrived damaged nor are they sorry I spent so much time on hold just to be disconnected. The chat representative then scheduled a pick up from UPS without consulting with me, just told me it would be the next day and of course I won't be home. Then I was told they were sorry if it was an inconvenience and that was it. No offer to reschedule or anything, so now the UPS man will be wasting his time. This place needs to just close down. I will stick to Amazon from now on.

Tried 5 days in a row to order, click submit order, goes to blank page, or says Error 400 or bad request. Called 5 times. They tell me to try everything BUT SHAKE A CHICKEN FOOT!!! Still doesn't work! What the hell!!!

I submitted all the required paperwork for the rebate -- receipt, proof of purchase bar code, application. They denied me saying I didn't send all the paperwork. That is a scam to buy their product then they deny you the rebate. I did not make copies of the paperwork.

We shopped at the Holyoke, MA Mall store for a Black Friday Sale (Nov 27th) for a new washing machine. Found a great deal on an LG model, so good in fact that we purchased the matching dryer. We were told that it was on backorder, but it would be delivered Dec. 29th. Never received a call from anyone regarding the actual delivery. On Dec. 30th, I called the Holyoke store to see if my delivery would be rescheduled because it had stormed on the 29th. I was told to call customer service. I called customer service, spent more than 30 mins being transferred around and trying to get an answer. I was finally told to call the store directly. I again called the store, spoke to a salesman who tried very hard to help me, but again referred me back to customer service. When I finally spoke to a human in the appliance customer service I was told my appliances would be delivered in February!!! It was a manufacturing problem.

I'm extremely angry regarding our experience with our refrigerator purchase. We purchased on 12/27 and still do not have our refrigerator. The delivery department showed up on the original ship date, came in our home and walked on our white carpet with wet, dirty boots. My husband was not home as they had called to move delivery time earlier in the day. The delivery man walked in, looked at the existing refrigerator and told me it was a tight fit. Really??? We know this, BUT the new refrigerator is the exact same size. The delivery driver sort of measured our fridge and immediately told me the new one would not fit. I questioned him, so he said he would go measure the new one. He came back in and told me it measured too large for the space. He handed me a paper and told me I needed to refuse the refrigerator as it was too large.

I tried to place my order and when I got to my basket it kept prompting me to ship free to store. It would never let me complete and kept charging me shipping. So I took the chat offer and they told me my order must be over $25. Nothing had told that before and my order was $24.99. After this the site wouldn't let me empty my basket or get out of chat. It was a total deceptive advertising scheme which cost me at least 30 minutes of my time for nothing. I'm very unhappy with JCPenney and will ship elsewhere even if it is more money. Very poor.

I have been a customer and cardholder of JCPenney for over 40 years. I always loved their clothes. I recently order a dress online in a 12. When I received it I realized I needed a 14. The return instructions says return or exchange (not true). I called them because there is a place for returns, but not exchange. I was told to send the dress back and I would have to reorder. Another $8.95 shipping and pay for the return postage. The dress was on sale for $39.99 now it is $49.99. I would told that when I reorder I would have to pay the $49.99. I asked why they could not just exchange it and was told they do not exchange anything bought online. I will send the dress back, but will not be purchasing another. I had three more dresses in my cart, but they will be deleted. I am sure that I will not be shopping at JCPenney anymore. One more credit card down.

Purchased washer from J.C. Penney but on delivery the kid glove delivery service noticed that the color was not what we expected. We did not take delivery and the delivery service gave us an exception form so that we should be able to get a refund or the correct color delivered. Contacted J.C. Penney many times including the manager Jordan at Hamilton Town Center who placed the order and put in the wrong color. Getting in contact with J.C. Penney has taken many hours over several days. However, we still have no refund for the washer and there is no "White Unit" available.

I purchased a refrigerator online August 26th. Worst mistake ever, story to follow but do not purchase an appliance from J.C. Penney, it took me three appointments to get it and four phone calls after it was returned to get a refund, horrible experience from start to finish. My refrigerator broke. It was scheduled for delivery Saturday, 9/10. We received a call that Friday, that it could not be delivered Saturday but would be there 8:00-12:00 on Sunday.

I took my children shopping on Jan. 2nd at the Parks Mall in Arlington, TX as they had Christmas money they wanted to spend. My teenage son chose a Nike jacket he wanted and proceeded to go stand in the line which only had one cashier working. After waiting on him for at least 20 minutes or more and there were still 5-6 people in front of him, I told him just to put it back, we didn't have that kind of time. It's a shame that on a holiday, they didn't have enough people working. It makes one wonder how much business they lose because people are not willing to wait in line for a long period of time and they are not appropriately staffed.

I went to the jewelry department at JCPenney's and asked the associate to show me the white gold and diamonds selection. The associate showed me a pair of earrings that were included in the large diamond sale. After she confirmed the authenticity of the gold and diamonds I bought them right away. I buy my wife white gold and diamonds twice a year and when I gave her these fake earrings she immediately made me aware of the sterling silver and glass. I felt betrayed by JCPenney's after years of shopping there I guess they have changed their honesty and loyalty.

My experience in JCPenney was ABSOLUTELY TERRIBLE. I went to JCPenney on two separate occasions... spending nearly an hour there each time accomplishing NOTHING. My first trip to JCPenney at the Southern Park Mall in Boardman, OH, I was advised that their wedding registry was "down" and was told to download the JCPenney app on my smartphone and create my registry online. Nowhere in the app did it lead/prompt you to create a registry. Therefore I visited jcpenney.com on my regular internet browser. I created my registry and added a few items online.

I have utilized the JCPenney Panty Hose, "east 5th, Sheer Caress" Subtle Shapers, Super Shaper, Girdle Top Panty, Everyday Sheer Leg, Sheer Reinforced Toe, for more years than I care to count. I have abdominal scars from multiple surgical procedures that are bothered by center-seamed hosiery. For this reason as well as others, I simply loved this pantyhose style and recommended them to many of my friends with similar issues. My last order was in March of 2016 as I take very good care of my hosiery. Now, I find that you no longer carry this style and I am most distraught by my inability to order these. Why would you cease to carry this style and will you be resuming the manufacture of this item anytime soon?? I ask because I will need to seek this style elsewhere if I cannot procure them from JCPenney. Thank you for allowing me to provide you with my opinion!!!

Today I called inquiring about the rewards points I thought I should have that weren't showing up. Usually you earn 1 reward point for every dollar spent that ends up being a $10 reward for every $100 spent. Come to find out JCPenney changed the qualifying amount to earn the $10 reward towards future purchases to $200! Wow that's a big bump! $200! Especially for people who justify the rewards in order to shop at JCPenney.

We have been shopping for a KitchenAid professional 600 stand mixer on a number of different sites. The KitchenAid site, the makers told the product, has the product at full price at $599.99. When I came across the JCPenney site, the same product was at "41% off original price", with a sales price (after discount) of $499.99, stating an "original price" of $860.00. Are they falsifying the original price to make consumers think they are getting a deal? Screenshots are attached. This is pretty disappointing.

Visited store in Altamonte Springs, FL. Second trip to buy king-size bedding. Checkout for this item is in the custom drapery section. During both visits I encountered two of the most unprofessional sales clerks, ever. Finally purchased my items tonight after waiting in line for clerk to finish with customer in front of me. The clerk's name is Anita. She never looked up after the customer left, she proceeded to do her paperwork. I asked if she could check me out, she stated that I was in the custom drapery area and that was her priority!

My sister ordered 3 clothing items online and had them shipped to me for a Christmas present. I never opened any of them because I knew by the sizes that they would not fit. Took them back to the nearest store, stood in line forever and told the guy, "These were gifts. I'd like to exchange them for something else." He said okay, then ripped the neatly folded and pressed items out of their original bags, rolled them up and tossed them into a return pile. Then he fiddled with the register, printed a receipt and handed it to me. I asked him what it was for and where is the money and he said, "It was refunded back to your original form of payment." I told him AGAIN that it was a gift and I wanted to exchange it. He said that wasn't possible with online orders. Either keep it or it gets refunded. So now I no longer have a present from my sister. I don't know why she even shopped at J.C. Penney. I've only done it once in about 25 years and will never, ever do it again.

Purchased online. Spent almost $1000 for a Samsung gas dryer plus matching pedestal. Also ordered installation and the dryer installation components. When the installer demo'd the newly installed dryer for my wife, she noted that smoke was emitting from the dryer. "That's normal", he replied. Fortunately, my wife noted that there was smoke coming from the dryer on the delivery ticket. Of the course, the dryer does not heat up and dry clothing. After 25 minutes on hold, I was told that this was Samsung's problem, not J.C. Penney's. Still waiting for Samsung to contact us. Have repeatedly contacted J.C. Penney (been on hold for 28 minutes as I write this), to no avail. Feel like this has all been a scam. Recommend DO NOT buy appliances from J.C. Penney and DO NOT buy Samsung gas dryer.

Ordered online for the first and last time at J.C. Penney. First order didn't go through for some reason. Had to place my order again. Checking to see if the order went through the second time my online account stated that there were no orders even though it did. They shipped one item but have no clue as to when the other one will ship. Has to be the worst online shopping experience I have ever had.

Don't go to this store located in Coral Square Mall, Coral Springs, FL. The store needs to be closed down. They don't have help, their registers went down, the bathrooms are filthy, and they won't let you use a coupon and they demand it back. The escalators were down for 2 days. The help talks back to you and steals your coupons. They were reported to the corporate office for terminations.