JCPenney Reviews

We ordered Mom a dishwasher to be delivered. The 398.00 was taken from her acct. A day before it was to be delivered the money was returned to her acct. We called JCPenney & the rep said it was a backorder & was not available at this time. This was 3/6. We told her to cancel the order & she said she did. Now on the 10th JCPenney has taken the 398 from her acct again (she lives on SS). We called then another rep said the CANCELLATION WAS ONLY STARTED & COULD NOT BE DONE IN ONE DAY???

I ordered and pay for (took money out of my account) on Sunday and they took the money out before the scheduled delivery on Thursday. I needed a washer to replace a broken one asap. So I asked them to refund my money and they said it would take 3 to five days. It only took one day to take it out of my account and now it will take up to 5 days? What the **. I went to the store and the manager was very arrogant about not giving me my money back. 2 days to get the money for the appliance and 6 days later and I still haven't got the 105.99 back for the warranty. I go back to the store and the appliance manager tells me 7 to 10 days to get that back. Excuse me, it's my money and I have to put up with crap. Stay away from JCPenney. They don't mind taking your money but have all kinds of excuses. JCPenney's PA is the worst store I have ever dealt with. No wonder they are about to close!

Customer Service Reps are Incompetent. Your credit card statements when purchasing promotional items are too confusing. I don't like it that I can't easily apply a payment to non-promotional items to my credit card account. I am forced to call your customer service line and have to request my payment to be allocated to the non-promotional items. But the rep did not do their job and allocate as I requested on Feb 26th, 2018.

My bank detected fraud when I tried to buy a washing machine from the online store with JCPenney, they had tried charged me twice and I had to contact my bank to allow one charge through. Then, they turned around and charged me again, two days later well after I'd made my order, this one wasn't authorized by me. I called their customer service and this rude gentleman told me that there was nothing to show, that on their end I had only been charged once. To add insult to injury, it is now 3/6 and my bank account is overdrawn and I can't do anything until the process finishes. If you need new appliances, I'd suggest anywhere else, so as not to get overcharged, and not have the people installing the device STEAL from your home while there.

I purchased a couch for my son in the 3rd week of November 2017 on the JCPenney.com website. To date (3/02/18) the couch still has not arrived. The original 3rd party delivery company that they subcontracted the delivery to received the couch at the beginning of January. It was torture getting them to make an appointment with my son to actually deliver the couch.

Penney's has been my "go to" store for basics such as underwear and socks for more than 50 years. Also, it's my store for domestics, such as bedsheets and towels. Men's clothing, used to be better; but now, not so much, as the selection has weakened over the years.

I purchased a GE stackable washer and dryer (model GUD27GSSJWW from one of your store locations (2163, Calumet City) on 2/3/2018. The scheduled delivery date was 2/10/2018 Order number **. Spirit Delivery brought the unit and before the technicians left the premises. I inquired about them staying to ensure the unit functioned properly. The technician informed me that this is not a requirement but I can wash clothing and allow the dryer to run about 30 minutes to remove the new smell. I added clothes to the washer unit and the unit did not work. I called the technician back and the 800 number regarding the unit not working and was informed the technician had left the area and would have to come back next Saturday (only to repair/check unit for malfunctions).

My boyfriend bought me a ring for Valentine's Day. It was gorgeous and I was really excited about it. The first night I brought it home I realized one of the diamonds in it was missing, I brought it back the next day and they exchanged it no problem. A few days later I got the ring caught on something and the band as well as the setting were both deformed. I brought the ring back and because I had the care plan, they sent it off to be fixed. The lady working at the time told me it would take two weeks for the ring to be fixed.

JCPenney lowered my credit limit for no reason then restored it. They lowered my score 21 points. I have talked to Florida AG and Texas AG. They said it happens about a 100 times a day. It's almost dead anyway. Just die. Your stores close by hour not day.

Couldn't find the right size in Arizona jeans, but there were a lot of other choices. Gentleman at the register was very helpful and even notified me of an online coupon I could use.

I ordered an electric range from JCPenney. Was to be delivered 2/27 between 1 pm - 6 pm. It is 3:30. I just got a call NOT from Penney's but the delivery guy that the order has been delayed. It was the oven that went. Not the stove top. So I am pissed because I could have a least use the stove top but I can't because the old stove was removed already. Why wasn't I called before now? Good question. Wish I knew. That's a doggone shame. And I have a potluck tomorrow and my dish is one of the main dish. I am not happy and if they cancel the next delivery next Tuesday not sooner I am canceling my doggone order. 100... Why do they think it needs to be a Tuesday. It's their screw up. Not mine. Get it here sooner. Will that help me with my potluck? Heck NO.

I tried to place an order using the JCPenney app, and at the end it told me the order did not go through. (Not the first time I’ve had difficulties with the app.) So I switch to a laptop and did it from there. I noticed later that I received two order confirmations by email so apparently the first one HAD gone through, even though the app said otherwise.

I usually shop at the JCP in the Lakes Mall because it's bigger and has a Sephora. The associates are always friendly and helpful and on the floor actually working and not just hovering. That JCPenney is always clean and very well stocked. The layout is easy to get around and having a shopping cart so I don't have to carry everything.

I have shopped at Penney's for many years, and have found their stores to be neat and well-kept. The sales professionals have always been courteous and helpful. The store has a lot of merchandise on sale, and I have found the furniture, clothing and jewelry that I purchased to be of good quality. I have found some very good values on infant and children's clothing as well.

Need more of a selection in 2x women's coats. Also need a variety of colors and styles. I do miss the assistance in the shoe department. But the sales clerks in the women's department are super nice!

I shop at JCPenney quite often as they send me coupons for 10.00 off of 10.00!!! Wow, have I got some great deals this way. They are an awesome store.

We were shopping for clothing for the holidays. We visited the petite, women's and shoe departments. The employee in the shoe department was very helpful and the person checking us out was pleasant and professional (although she did type my phone number incorrectly that was later fixed by the shoe department employee). If there had been staff in the departments to offer help finding sizes in the clothing area you would have gotten great marks overall. The prices could not have been better.

Ordered online for ship to store. 3 weeks later the item is still not there; nobody knows if it will make it to the store. Customer service won't refund. I have to go IN the store to get a refund on an item I never received. To make matters worse I was lied to by a customer service agent that she was able to cancel the order and ship me a replacement. She did neither of those.

I go here when I want quality tee shirts or other quality clothes I can't find elsewhere. Target doesn't have the quality I want, neither does Walmart or anyone else. Here, I don't worry about price, I want quality.

In Ontario, Ca. the delivery service used is beyond irresponsible. They lied about the times they were coming. No one is held accountable for the lies they tell and misinformation, neither JCPenney nor GE delivery service is proactive to resolve the misinformation provided it’s just tough luck on the consumer. The fridge will be delivered whenever they want and we as the consumer need to just jump into place to conform to whenever they decide to deliver the product. If you're going to be making such an important larger purchase DO NOT USE JCPENNEY or GE delivery!!!

Customer service has improved tremendously. Check out personnel are more friendly and willing to help if there is an issue with a purchase. The appearance of the store is also more appealing.

Deafening industrial music makes it impossible to shop there, great for attracting teens, but I can do without it. I am not going back. Men. Falls. Wisc. I tried but it was too uncomfortable. Best drapes and cookware for those who can stand the noise.

Enjoy Penney’s coupons and most times goods are good quality... however help is nowhere to be found and checkout is slow. I am of an era where the customer is the gold.

I went in and the salesman (dept. manager) said, "If you buy two of these you get $100 rebate." He pointed out the Frigidaire refrigerator and stove. We asked if they were qualified for the rebate and he said "yes". He did the paperwork and off we went. He gave us the rebate forms and the other paperwork and made sure we knew to send these rebate forms in with the necessary documents quickly, to as not to be turned down for being too late. The items were delivered late, but delivered nonetheless. We did what was required for the rebates and sent them off in the mail. Later we found out they turned down the rebate due to us not sending in a copy of the receipt, etc. Now I know for a fact that we sent that information in the first time, but sent it in again. Went to the rebate tracking site and again was told it was turned down.

I am always able to find items comparatively priced in all categories. There is also a nice selection of items to choose from in each category. The employees are always pleasant and eager to assist as well.

Purchased item, did not fit = returned for larger size which was not available in our store. Employee offered to check online availability which it was. Was told that original pricing would apply. Great buy. Arrived in store within 3 days.

All in all it was a great experience. Exchanges is soooo easy and here in Bakersfield California, they are located on Ming Ave. the ladies that helped me several times on trying to get what I was wanting and after many tries they did it. I say thanks to their in-house customer service. Thanks for letting me share.

JCPenney needs to go out of business. Criminal, fraudulent, unprofessional misconduct, bad faith business practices by company, stores, management, employees. Discriminatory, practices in violation of law. Need to sue.

I went to JCPenney to look for a dress. I was pleasantly surprised at the selection of dresses. The prices ranged from $30 to $150. I ended up finding a dress for $60 which I thought was reasonable. About a week later my daughter went there and purchased a dress.

I placed an online order at JCPenney.com in the amount of $438.00. On the website it says it was delivered on Monday but I never got the package. I called the customer service today and after 25 minutes waiting on the line they said that I have to call again tomorrow because the department that can help me is closed today. So tomorrow I have to go through the same process of waiting around 30 minutes. I also tried to send an email using their website and guess what? After writing everything and confirming, I got a message saying, "Our message system is currently unavailable". That was a terrible experience and I hope they give my refund and I'll never buy anything with them again.

We ordered at JCPenney on 4th January and showing was shipped on 17 January. We didn't not receive anything. They were unable to find after calling several time. Either no one pick or promise to call you back after finding it but no one contact. Tell them this is worst experience. When asked to reorder and deliver to home address they charge shipping price and they are unable to find when shipped to store. This is the worst store.

Customer service is horrible for this store. They are like a cold dead fish and not helpful at all. They shipped me a item that had the wrong product in the box. Yes I am the one that has to ship back to get a credit and deal with the headache of their mistake. Best to stick to Amazon as they would have told you to keep the product and then resend a new one of the right item. JCPenney wasn’t concerned about the customer and the bad review to follow. They will not be around much longer at this rate of service.

Went to Destiny USA in Syracuse to buy a new mattress set along with a new headboard. Salesperson ordered headboard online and the mattress set thru the store. Wanted all on one bill because I wanted the 18 months interest free. Was told I could go home and call JCPenney Credit and they would put everything on one purchase so I could get the 18 months interest free. JC Penny Credit told me on the phone that I would have to go back to store and have ordered cancelled and redo order as a Online Order. So went back to store and cancelled order and reordered the ordered along with adding a new bed frame. A few days went by and I received a bed frame from UPS. A few more days went by and I got (2) Headboards from UPS. Next day I returned to JCPenney with (1) headboard and told them I got (2) when ordered only (1). Found out on that day that the 1st Order was never cancelled.

I placed an order online for my niece's birthday. The item was due to arrive on or the day after her birthday, which was fine. I checked the shipping status online for 3 days but it had not been updated, so I called the automated line. It advised the order has been shipped. 2 days later (the day after my niece's birthday - the day it was due to arrive) I wake up to a text stating my order had been cancelled. I called the 800 number and spoke to a rep (she was very nice and professional) who advised the manufacturing company/factory cancelled the order because they ran out of stock.

The customer service and upkeep of this store has declined tremendously. Recently I started going to the JCP at Roosevelt Fields Mall on Long Island. I went to look for a pair of Nike sneakers. The shoe section was a complete mess! Different brands mixed together, Nike boxes open everywhere and all over the floor, the desk a complete mess and a sales rep nowhere to be found after waiting around for a while. Finally, I noticed another worker going to the desk, followed her, and a rep came out from the storage room. So someone was back there. When I asked about the shoes, the rep I followed was helpful enough, she said there was one pair of Nike's I was looking for left on the floor, but I was not going through that mess to search! She didn't seem like she was going to help either.

I would have gave them no stars, if I could have. Ordered item, paid extra $$ to have it within 2 days, only to now be told I will receive on Monday, which equals 5 days. Transferred 5 different times, customer service is terrible, they didn't care.

We purchased a (queen) mattress from JCPenney in San Bernardino, Ca. Our sales girl was Perfect! Her name is Andrea **. The store # is 0224. Her Sales # **. She went over & beyond to help us! Thanks Again for a wonderful purchase!

I bought a crockpot that was out of my price comfort on Black Friday because it had a $20 rebate. I waited until after Christmas and a card (instead of a check) finally came in the mail. I tried to use it FOUR TIMES and it was declined. I called the JCPenney reward center and they have a record of $20 being paid to a gas station and 7 cents being refunded a week later. I told them it was declined and we have bank records of paying for gas that day out of our bank account. The rep said I had to bring all the records to the gas station. They aren't going to dispute it. This is NOT the rebate I had expected.

Signs throughout the store 40% off if you spend 40.00. I spent 134.97 not one of my items was discounted 40% off. I did buy a bogo item (Lee jeans) when I asked a employee if they were included she said shrugged her shoulders and said, "I don’t know." So I guessed they were not. But I thought I had enough to get 40% off the other items. I was wrong. Not only did I not get a discount, I was overcharged on a clearance item. Too confusing and no explanation with the signs! I had to go home and go online to read the rules. Very deceptive!!

Some signs posted spend $40 on regular priced items & get 40% off. I got 2 items not on sale & it was over the $40. I didn't receive the 40% off since 1 item was an extreme value. As a customer I don't know all the sales & meanings behind them. I just know it was on sale as they wouldn't know all the meanings to my job at the hospital when they're written. So I asked for management. I get an older rude lady, nothing professional about her & I asked her how is a customer to know what's an extreme value or just a sale. Responds with a I don't care attitude it's what is. Dumb ** doesn't realize that it's a job & employees come & go. She's just there to earn a check she don't deserve.

I just tried to order some items of women's clothing from JCPenney on the phone. I told the person I wanted 9 of the items in white and 1 in beige. She selected those choices, along with size, etc. Then she took my contact info. I was THEN told that there was only one item in my size in white. I was told that their system tells you the availability of an item after they get your contact info, not before. Hmmm. Most, if not all, other places tell you before. I cancelled the order and asked the person to remove my data. I hope it's gone. Anyone have any thoughts about whether that really happened?

Stonecrest Mall. This ** woman who could not do basic math had a terrible attitude when I expressed that the items were not ringing up as posted. After she expressed in her ** way that she does not set the prices I asked for a manager who did not know any better. I refused the purchase and reminded them of how I foresee the store closing just like many other have. After research online it seems that the posted signs were outdated that's why the pricing was wrong in the first place but they were too DAMN dumb to figure it out. I am done with JCP and btw I am **. So no prejudice here. Some of us just tend to be ** and I am not afraid to say so.

I have never been so unsatisfied with an online purchase before. We ordered a mattress during Black Friday... and it never arrived. Calling JCPenney's ridiculous customer service support did nothing. Waiting on hold for hours got us nowhere, only to be informed it was up to the distributor to deal with our purchase. The distributor simply refused to deliver it. Every week they would say they were scheduling routes the next week. FOR TWO MONTHS. Finally we called to cancel it, and after months of waiting we were now without a bed for months, and screwed because we missed any opportunity for a sale. Unapologetic, they offered nothing but a refund, no acknowledgment of how much they put us through. I will never purchase anything ever again from them.

I purchased a $1000 LG washer from the store on January 10. It was delivered with a defective door and taken back and supposedly reordered. I have since spoken with at least 10 associates, been given 7 different stories, and still have yet to get a date for the delivery of the washer I already paid for. To date I have spent 327 minutes on the phone. This the worst customer service and most convoluted process. I requested a discount for my troubles but they don't offer discounts... I instead have to submit a "compensation request" via the phone but this can only be done AFTER my product is finally delivered.

On 11/28/2017 I purchased a Serta iComfort Blue 100 mattress set from the JCPenney store in Springfield, VA for $951.91. Delivery was not available until after 12/25/2017, so I chose Saturday, 12/30/2017 as the date of delivery to ensure that I would be at home. On 12/30/2017 the mattress set was delivered. It had snowed the night before but had started melting that morning, leaving a lot of dirty slush on the ground and streets. The delivery guys didn't even bother to wipe their feet (or to cover their shoes) and so tracked dirty slush through my house and onto my new off-white carpeting.

I bought a unitized Wash and dryer at JCPenney. It arrived on January 12. I tried to use my washer and dryer on the 13th with no luck. This brand was GE. Since then, I have been constantly calling trying to figure out how I can have this lemon replaced. The process has been very painful. The GE rep as well as a JCPenney rep should be coming to my home on the 23rd to half the machine checked. I am writing this review from a laundromat (my second time here). I've never used one until now. Why do I have to go through all of this to get a defective machine replaced? I was also advised by one of the representatives that I should have called within a 48 hour period after receiving the machine. Why only 48 hours?

I ordered an item on Dec 26, 2017 with a Visa gift card. (Order number ** ) Received order confirmation and waited for package. On January 9th, I contacted customer service and told them that my package had not arrived. They told me that they had issued me a refund on Dec 27th and that the order was out of stock and would not be coming. Only problem was NOBODY had contacted me to tell me that a refund had been issued or that the package would not be shipped. I had thrown the gift card away a week after I finished spending all the money on it, so I completely lost the refund. $40 down the drain. Customer service told me the item was back in stock and he could re-order it for me. I said fine. (Order **.)

I really have to laugh at myself for not looking at these reviews earlier. I can't see this company being around much longer... I was looking for a mini fridge for my room and saw a nice Haier 4.5 cu. ft fridge on sale. For the price & the size, it was an amazing deal. So I made the purchase on January 2, 2018 for a ship to store delivery, and I received an order confirmation email stating that it would be ready for pickup Jan. 8 - Jan. 11.

I contacted JCP Customer Service for to request a monthly paper statement on December 22, 2017. Since I have not received the requested statement I contacted JCP for the 2nd time today, to ask why I have not received my monthly statement. I was told that they did not have my street address and I explained when I had called and that my address had been given to Dan the CSR I spoke with on the first call to JcP. Today, I spoke with a manager named Tyler, and She was extremely impatient and rude. And basically hung up on me at the end of the call. She kept raising her voice and was not professional in any way, shape or form!! This experience has left me with a decision as to whether close my account and take my business elsewhere. I have shopped at Penney for 50 years. What a shame that this woman would be such a poor representation for an otherwise great company.

After Thanksgiving I decided to purchase the SAMSUNG kitchen appliance suite from JCPenney. The main reason for purchasing from JCPenney was to give business to the company, instead of using my usual home improvement store. The first delivery date was scheduled for December 23, 2017. That date was changed by SAMSUNG to January 3, 2017. On January 3rd I did not receive any kind of phone call from anybody in regard to what time of day the delivery would take place.

JCPenney have been giving most coupons to credit card holder. I usually shop there two three times a week and I have notice for about 3 to 4 months that all consumers are not receiving the same discount they give most of the $10 off $25 to credit card holders and this week they gave 20% off to credit card holder and did not give a coupon for clothing to regular consumers. I’m not liking what I see. They post $10 off $25 and get to the store and search web. No coupons and workers can’t explain. I will stop shop there and I will report to Better Business Bureau. Too very unhappy??? You can’t win doing underhanded things. It won’t last. Believe that.

I ordered a sofa and loveseat on JCPenney few days before Black Friday. Found that the money has been deducted from my credit card on Dec 16 last year. When I did not receive any update on the order after quite some time, I called up their customer service. It is probably the worst customer service I have called. After a long hold time, a woman picked up the call and told me that all she sees in my order is that the item has been shipped. When I asked where is it shipped to and that I have never received anything, she said most likely it has been shipped to some local trucking company.

For the 3rd time, Penney’s has lost my order, better yet, I have the $300 charge on my Penney’s cc for an order they can’t find, but want money for!! When you call customer. Service you get people giggling on the phone, not helping, lazy. They have not a clue what they are doing, and Corp. could give a rat’s ass. What happened to this once upstanding store? Sad.

NOT IN MY ENTIRE LIFE HAVE I EVER FELT THIS COMPELLED TO WRITE A NEGATIVE REVIEW ABOUT A COMPANY. That's how awful my experience was with everyone, with the exception of a few, at JCPenney's. I buy/consume a lot and I’m kicking myself for having ordered my washer and dryer from JCPenney. I ordered a washer and dryer over the Christmas break 2017 to take advantage of the sales and because my dryer broke. For multiple reasons, I am not only extremely dissatisfied, but I am going to request a huge discount on my product for the extra 7 hours of my time it took to track down, deal with and reorder my washer and dryer unit. Let's deal with each issue in turn:

Paid for a Samsung Hub refrigerator for $4,000, had delivery guy show up to tell me that he could not get it up my stairs and that I have to tell JCPenny to request 4 guys. Had to return the order just to change the delivery option and then rebuy which does not make sense. After rebuying the fridge, which I was forced to do because their system won't redeliver with 4 guys unless I rebuy, the delivery company used the excuse of the mud floods in Montecito to reschedule. The lady, Nicole, totally lied because we have 4 freeways that come to our house. She took advantage of a calamity and distressful situation that had no effect on them, as an excuse to not deliver.

Ordered pair of shoes online to be delivered to store for pickup. They were sent to wrong store in a different state. The customer service number on the order says that it is not their problem and must call store that shoes were delivered to. That particular store will not answer their phones - any of the departments that were called. I called the online customer service again and they still said "not their problem". There is also no email address to send concerns regarding the incorrect store. I will no longer shop at JCPenney.

I ordered 2 Malouf CarbonCool® + OmniPhase pillows in the "Standard" size, which the "Buyer's Guide" link above the selection on the JCPenney site, explained was a 20 x 26 size. As the general description of travel pillow did not change between "Standard" and "Queen" and they did not have a "travel" option, I relied on the Buyers' Guide. My receipt, attached shows "standard" on the order. I clicked on the "Track order" later and it said a "maternity Pillow" was ordered and would be sent.

My most disappointing experience ever at JCPenney’s in Carlsbad. Looked like the Black Friday shoppers returned and trashed the Big & Tall Men's department. Went to shop, left empty handed. Waste of time.

I want to say that I had purchased my ring on September 10, 2017. First I order the wrong size. Now I go back to the store on October 16th, 2017 to reorder the right size. I had to wait about 2 weeks for my ring to come back in. I go to the store to pick up my ring. So happy. Less than 2 weeks my stone fell out in November. Very disappointed. I call the store. Ask what can I do about my stone falling out. I didn't purchase the protection plan so the nice lady said, "Come in and I see what can I do". I come in. They said, "I'm going to send it out to the repair store. We will call you as soon we hear something." 2 weeks went by no phone call. I call asking about my ring. The people said, "Nothing yet." I call again a week later. I told the lady I lost my receipt. It's the holiday now so I know they are extra busy. They can't find my receipt or my name in the system so now I'm really upset.

I bought a fridge because it said they could deliver on Saturday. I started trying to contact them and after waiting to talk to someone for hours - not exaggerating. I have screenshots - I found out they NEVER deliver that fast so they lied from the outset. Every time I try to call and cancel they HANG up on me. They disabled their live chat and YOU CANNOT EMAIL THEM! How are they still in business? Why hasn't some state's attorney gone after these con artists?

I ordered a sofa and a loveseat at JCPenney Meyerland location in Houston on the 27th of November 2017 and fully paid for. This guy was so nice and friendly not knowing that were scamming us, told us it takes about two weeks for delivery, we were affected by the Harvey Hurricane and we don’t have any furniture. We have called and called always been given the runaround and the customer service people are so rude and hang up on you eventually after waiting for 2-3 hours. Today is the 5th of January 2018 and since haven’t heard or anyone called to let us know when our furniture would be delivered. Please we are the BBB or somebody in charge to help us see to the bottom of this nightmare and how this company is scamming innocent people out of their hard earn money.

I am currently on the phone with JCPenney Major Appliance delivery. This is the 8th time I have tried to get my order resolved. Having ordered a gas range and a refrigerator on Nov. 24, I have had to endure a long series of mistakes and botched deliveries. My first delivery in early December included a refrigerator with a large scratch on the front door, which I refused. It also included a gas range which the delivery men could not install because they were not authorized to install a gas range(?). They left the range in my kitchen and I hired a plumber to come and install it. When they came to pick up the old range, they did not have a refrigerator. Instead, they delivered another identical gas range. This was already 2 weeks into the process. They told me they would deliver the new refrigerator the next week, but when they did they realized that the new refrigerator would not fit into the same door being used to remove the old refrigerator.

My first ordered of blinds was damaged. The odd thing was outside package was not damaged. When I opened it damaged so bad they couldn’t be installed. Call JC Penney and they stated I would have to return the damaged product to one of their stores. We did. They credit our account and ordered a new set and didn’t charge us shipping for the replacement order.

I ordered a TV on December 21st order Number: ** with no tracking number in email. I got another email on the 27th saying it was shipping again (second email saying it was shipping but supposedly it was already shipped). Called about issue and was given a FedEx tracking number ** (which seemed weird. Everything is usually UPS says UPS In first email). Still nothing on December 30. Call today FedEx and they say I owe 723.83 at time of delivery for a TV I've already paid for. I've called all day and nothing even the Newnan, GA location where it shipped from! I've been on hold for a total of 3 hours and not to mention I'm without another TV! This is completely unacceptable and now I'm doing the work that someone in management needs to be doing.

Ordered furniture in November and it is now January and I have yet to receive my furniture. I've been billed for it and it's due next week but I'm not paying for something I do not have. Customer service hold times are 2 hours and then they hang up on you before speaking. I'm one of hundreds of people taking to social media to express the same situation. We need our issues resolved. They are stealing from their customers.

I ordered from JCPenney online on December 11th 2017. I paid for money order and waited to hear when the order would be shipped to the store. On the 19 I still hadn’t heard from them so I stopped by the store at the Melbourne Square Mall, and the woman at the online orders desk told me it wouldn’t be in until the 21st and that they would call me when my order arrives. On the 31st, still no contact, I went back to the store, and a gentleman at the same desk told me my order was not in the system and that I would have to call the online order hotline to see where my order was. When I called them a very rude woman assured me the order was shipped to the store and said to go back and tell the man to go look in the back. I called the same man at the store and he went in the back and looked while I waited on hold for 15 mins and said no such order was there in my name.

I placed an order of a sofa from JCPenney a few days before Thanksgiving Day. Today is Dec. 30th and I haven't received any delivery information from JCPenney. I have called Furniture Customer Service number. After patiently waiting for 45 minutes, I talked to one of the very rude male customer service. I asked for a full refund because either the delivery truck service or JCPenney contacted me for a delivery or have any idea where my sofa is located. The JCPenney website already listed my sofa was delivered on Dec. 21th.

Bought a tennis bracelet and they canceled it twice. The second time they didn't bother to notify us so we had to scramble for Christmas. The website kept saying the product was sent. Then we decided to buy diamond earrings instead. They sent 10 carat gold and we paid for 14 carat. When you call customer service they could care a less and are totally helpless. I will never buy another thing from them. The worst experience ever. We will be closing our JCPenney account and NEVER buying another thing. Buyer beware should be their saying. Can't stress strong enough DON'T DO IT THROW YOUR MONEY AWAY. DON'T GIVE IT TO THIS UNCARING COMPANY AND THEIR BAIT AND SWITCH TACTICS.

Ordered a microwave online from JCP and it was delivered in damaged condition. JCP website specifically states "Easy Returns". Well, over one month later, dozens of phone calls to customer service, hours of inconvenience waiting for the deliver truck and mounting frustrations beyond belief...need I say more! So, it turns out, you can order an appliance from JCP but you cannot return it to the store...you have to arrange to have it picked up again and then reordered and redelivered. What kind of customer service is that? Never had that policy at the other major competitors. Absolutely not worth the few dollars saved over other retailers in the area. NEVER AGAIN will I order an appliance or other major product from JCP. Take note: fair warning consumers!

Do not buy a gift card at Sephora in JCPenney. You can't use it at a standalone store. I bought a gift card there for a friend in another state who doesn't have a Sephora in their JCPenneys. I am embarrassed that she can use it. Sephora is no help then fluffed it off.

I actually frequent JCP fairly often (I am a platinum JCP credit card holder). I usually shop in the store. I tried to order an online item and that is where all my frustration began. I did not have any coupons and I did not want to pay for shipping, so I opted to have my order shipped to the store for pick up to save a few bucks. I ordered the item on 12/8/17. I was never contacted that the order was available for pick up. I tried to call and check on my order, but the hold times were ridiculous. I went to the store on 12/22/17 hoping that it would be there. I was told that it was not there. I asked to cancel the order and receive a refund since I wanted this item before Christmas. I was told that they could not cancel the order in the store because they had not received it yet.

I ordered large bean bags for my kids for Christmas before Black Friday. The first order was canceled on December 8. I re-ordered the items once again. I called multiple times. I'm home for hours to see what was going on with my order. Week before Christmas I was told my items were shipped and I should have them by December 28. Today is December 28 the items never came. I called JCPenney again to learn that the items were never shipped. The only thing they could do for me was re-order the items again. I do not have faith in JCPenney. It is very disappointing that my kids were waiting for a gift and is never going to show up.

I will never shop at JCPenney again. I ordered a sectional couch online in October, 2017. I paid in full on my credit card and was advised that I would be contacted by November 29 to arrange for delivery. Well, I never received the call so I phoned customer service in mid-December to determine the status of my order and arrange delivery. The lady said that one of her computers indicated that the order had been cancelled while the other computer said that it had been delivered to a shipper - but they didn't know who??? She suggested I call back in a few days. I called back a 2nd time, (another hour on hold) and the lady told me she had no idea what the status of my sectional was and I should phone back yet again.

I ordered a couch on 11/27/2017 and was sent an email stating that I would be contacted by December 13th to arrange a delivery date. Five customer service phone calls and internet messages later (unpleasant communication exchanges via telephone) I have decided to CANCEL my order (12/27) after I was accused that no email was ever sent to me saying that someone would contact me by December 13th. VERY DISAPPOINTED and I would never recommend buying furniture that needs to be shipped. You will be spending hours on the phone with customer service trying to locate your purchases. Very rude customer service.

I have had my Christmas completely ruined due to the lack of care and support from everyone I dealt with at this establishment. To begin, they charged my bank account two times for the same order. I couldn't get my money put back in my account for five business days. That made my account overdrawn and I was charged overdraft fees in the amount of $35 due to their mistake. After that was taken care of, I am still willing to wait for the items I purchased because I really loved the items I had picked out. They were unique and very beautiful. It was the only Christmas present I would receive for myself because I care for two special needs children and my funds are very limited.

I ordered sofa one month back. Still waiting for item. It’s been more than 6 weeks, no update. When I call JCPenney for update it takes 3 hrs to connect call to customer support. After 3 hrs waiting support team reroute to another department, again 3 hrs wait. IVR says, "We will call after some time" but they never call back. We can reach support team only from call, they don’t have any other communication channel except call which takes hrs to connect. Each time support team says different reasons, means lie just to cool down customer. Finally I’m still awaiting for my item.

Ordered curtains and rods for two windows. Curtains and 1 rod came in. Last rod was going to be shipped a week later. Not good but okay, I'll wait. Suppose to be shipped on the 18th and on the 20th. They called and said the order was canceled. WHAT THE HECK! I called and was told that they couldn't get that rod anymore. They said to pick one that was comparable and they would price match. So I searched their website and I got the closest one picked out. The windows are next to each other and we had already put the one up never dreaming this would happen.

I ordered a recliner through JCPenney. I was told MXD had the order by 11/22/17 and would contact me to set up delivery by 12/8/17 (you did not); on the 18th, JCPenney promised a representative from MXD would call within 48 hours (10 days later, I had yet to receive a call). After probably 5 hours of trying to find my order, I found out today that it never made it to the warehouse and no one knows where it is! Then I was told to have a Happy Holiday. :)

I ordered furniture on sale on Black Friday. It is 12/26/17, and still no furniture. I have called JCP several times last week and they said they would refund the money, and I still have no refund. The trucking company that JCP uses in our area, AM/PM movers set up 4 appointments over a 2 week period and missed every appointment. I am so disappointed. I am paying interest on furniture I don't even have! I am ticked!! Done with JCP.

I did some last minute shopping on JCPenney.com on 12/18. I placed the order because the estimated arrival date was between 12/21 and 12/23. The order was split into 2 shipments, I knew because I received an email on 12/19 letting me know that part of my order had been shipped and showed how it was split up. That email showed that the items would arrive 12/27. The following day I received a second email stating that the rest of the order has been shipped and would arrive on 12/22. I then called customer service and the girl ended up telling me exactly what the email said... DUH! I explained that when I placed the order it had said the estimated delivery was no later than 12/23. I personally have never had anything I order online arrive after the estimated delivery date. I do order quite a bit online, maybe I’ve just been lucky. But I could tell the customer service girl was unhappy for whatever reason.

I don't understand how this is even legal, I returned a Christmas dress I got for my aunt because it wasn't going to fit her. And we figured we'd just look for a different one. But when I went to return It I couldn't find my receipt. I stood in line forever and when I got up to the counter the girl tells me without a receipt I'd only get a portion of MY money back??? I expected a gift card without a receipt and that was fine since we were going to get another dress anyway. But I spent 80.00 on this dress and they wanted to give me like 12.00 back!!?? This used to be one of my favorite stores. I've shopped here for years. But I will no longer spend my money here nor any of my family. I feel as if I was robbed. This is wrong.

I purchased a dining room from Penney's store on 11/20/17, with a promise delivery date within two weeks delivery date. LIES! LIES! LIES!. No one called me. Instead I have made numerous of calls including the "Customer relations executive office". Ha Ha. This office is a joke. To make matters even worst, I've written and faxed a letter to the corporate office, but haven't received so much as an acknowledgment. As of today, I don't have a set, but yet my credit card has been billed! Stay away from JCPenney. I wish I had read comments from this site before making my purchase. Very disappointing.

I ordered multiple items from JC Penney's on 11-22-2017. I got all but one item. I called probably 1/2 dozen times to only be told it is shipping. I called 12-24-2017, upset because I show they charged me for item I did not receive. They would not do anything but refund me what I paid for item even though I wanted it. They just refund me and then say if I want it I have to reorder through some email they will send and I have to call back. Then I can go through this scenario/nightmare again. I don't understand how they think it's ok to put something up for multiple orders and not track how many people purchased the item. They say, "oh, well we don't know because we aren't in the warehouse".

Put my order in on December 2 and received an email that said my order would arrive by Dec 11. Here it is Christmas Eve and it did not arrive. I did not get any email or response from JCPenney letting me know that my order would not arrive at the designated time. Tried to contact several times and just got the run-around.

Ordered four pillows to be picked up at my nearby store. Was told they would be available for pickup in 4-7 business days. After 8 days, I called customer service and was told they would not be available for another 5 days. So 4-7 was actually 14 days! These were Christmas gifts that did not arrive until 2 days after Christmas. I had to go out on Christmas Eve and look for replacements. Customer service at the call center and at the store could have cared less. I will not shop there again - especially online!

Purchased an order online for same day delivery. I went to the store prior to purchase to verify item was in stock. Made online purchase then proceeded to checkout. Order could not be found. Had to re-purchase item using credit card. Was told to call customer service to cancel order. Now called customer service and was told they could not refund. I need to drive back 20 minutes to store to get credit. Is this poor relations common practice?

Ordered a present in early December and shipping dates changed after I paid. I called and was told no worries it will get there on time. December 18-21. I finally got an email from JCPenney that my item shipped 5 days later. Then 1 day late Dec 22nd I call them and was informed that it would be here on time again. I then called UPS and was told JCPenney just sent them the package. 4 days after the email they sent me. Lied to me. Now my gift for someone won't be here until after Christmas. Very disappointed.

I bought online a diamond bracelet, paid for and supposedly to be delivered in couple of weeks. Well did not get anything. Called them, waited 45 min for somebody's to talk to me to see where my bracelet is. They said that I've being reimbursed. For no reason, or they don't know why. So we decided to give it another try after I talked to a manager, again I placed the same order.

I called 1 800-322-1189 regarding a refund because the order was cancel due to product being out of stock and money was still taken out. I was on the phone over an hour still waiting to be dealt with.

I ordered two sets of sheets on 12/13/2017 for company that is coming for Christmas. On 12/15, I got an email that they had been shipped. There is no tracking number, and it is now 6 days later, and I haven't seen the sheets. Called JCPenney, and they couldn't tell me any more than what I could see on my order status online. If they really were shipped via UPS (which the order says), why is there no tracking number? Pretty poor service.

First, no one, and I really mean NO ONE EVER CALLED ME TO ARRANGE DELIVERY. I was the one who had to call them.

After a couple of days working with their customer service team via their social media a resolution was reached that doesn’t totally fix the situation but did help moreso than calling their customer service had.

I went to take in my ring for repair and FRANKIE in that dept was very helpful and his appearance was up to par. He was dressed right ready for the job. People like him who I would prefer dealing with. He took the time helping me and that's great customer service is. THANKS AGAIN FRANKIE...

I ordered a sofa on 12/24/17. I received no email confirmation so therefore no confirmation number, I have tried calling the delivery dept many times, NO ANSWER. I finally get a delivery call for delivery today 7:45-9:45 AM. I have been waiting all day, no call, no show. I will never buy anything from JCP except what I can hold in my hand again. I found out that they are still in financial trouble after selling their Florida headquarters. Their Board of Directors take no phone call or emails. There is no accountability for complaints garnered by this company. Don't waste your time trying to speak to the store manager, or company headquarters, they will not answer. I will purchase elsewhere.

Place an order during Thanksgiving. Got an email said my order been ship, but did not see anything. No tracking # either. Try to call customer service, stop by store but no luck. When I try to call, I been put on hold for hours, finally the lady answers the phone and said, "Oop, wrong dept." and put me back on hold again. What's up with that.

If you are in dire need of an appliance find somewhere that does not ship. I ordered a refrigerator on December 4th with expected delivery date on the 14th. Date of delivery was informed. Merchandise was damaged. No further information was given. Called customer service after an hour of waiting. Was given a delivery date of 12-19. No call. No delivery on date. After waiting for 2 hours to speak with a representative I'm still on square one. No fridge. No answers. We have been without a fridge since December 4th and for a family of 6 that's not easy. Save yourselves the trouble and agony and either purchase where you can get merchandise then and there or where they follow through with dates.

Ok, so my Boyfriend went to Tuttle mall location and got me an engagement ring. They told him that they had to have the ring he wanted shipped to them and then they'll size it up to my size. When the ring came they all of a sudden wasn't able to size the ring up. Instead of taking ownership they had my boyfriend ask me if I mind putting a ring on my pinky. NOT ONLY was that disrespectful as hell, but they ruined my experience in being proposed to. That was the worst customer service I ever had in my life. That's not it though, they refunded my boyfriend and said he had to call the 800# for the protection plan of $90 to be refunded. Which he did and they're saying he has to go back to the store, so I called the store and they're saying the 800# has to do the refund... I'll NEVER shop with them again or recommend ANYONE!!!

Ordered Nike Shoes Online 11/27/2017 -- order placed on hold due to back order, out of stock, called 12/18/2017 to check status, was told by agent that the order had been cancelled and she needed to transfer me to a supervisor? Placed on hold and never returned to line. Horrible Experience, What happened to JCPenney?

Purchased a Chef'n palm zester. The picture is NOTHING like the product. This was something my daughter wanted for Christmas so I spent $8.95 for shipping for a $8.49 product since it was the only place I could find this style. I was shocked when I opened the package only to see that it was nothing like the picture. So I am out not only the merchandise but shipping too.

Placed an order for desk hutch. Concerned about the product description and photo of item I called JCP to be sure I was getting what was in the photo. I was assured. Delivery came finally after little over 30 days and I only got have of the item in the photo just as I thought would happen. After many phone calls and being moved around from one rep. to another and explaining my story over and over again I was to return the piece of furniture and get a refund but 1st had to wait another 30 days for the delivery co to call and schedule a pickup. It's been over 30 days now and I can't even get in touch with anyone in furniture to check on the status. No one will answer the phone now. I have sent a letter to the CEO, I have e-mailed customer relations and no reply from anyone.

I ordered a sofa on 10/8/17. I was told it was to be delivered on 12/10/17 which was great so I could have it for Christmas. On 12/12 I got an anonymous call at 8:23 pm which I did not answer. The next day I learned it was from the shipping company who were notified the sofa had been received in the warehouse. When I told them my address, they could not schedule a delivery because I lived outside their delivery area and they would call me back in 48 hours. Well, 4 days later (I started calling JCPenney on the 3rd day to no avail) I got an automated call telling me delivery would be made in JANUARY!!! I called several times before I finally got a representative (one of those phone loops were press 2 and 2 got me back to the initial menu) who could change a thing. Frankly, if I couldn't get the sofa before Christmas, I'm not sure I would have bought. Don't believe their delivery promises.

I placed an order through Black Friday and about a week or two later received an email saying it was cancelled due to being out of stock. The order was purchased with a gift card and a credit card (half and half) and I received a refund on my JCP card but never on the gift card or the CC that was used to purchase the gift card. I have contacted customer service every single day for over a week and when I am not on hold for over an hour I am being bounced around from dept to dept because apparently no one can assist me. This is a lot of money that has just gone missing -500 DOLLARS- to be exact. This is absolutely unacceptable. I cannot believe that this is happening.

3 different JC Penny's stores. 3 different family members during December have shopped at their stores in their areas. What a terrible company for the reason of their customer service. Then I checked JCPennys reviews on several sites after my relatives experiences. OMG! Unbelievable! How is this company even still in business!?!? Or? Where do they get the sad individuals they hire???

I placed two orders online at JCP recently. The first item I never received and the second item I received was not the item I ordered. When I called customer service, the man was very short with me and told me that I needed to go to a JCP store to exchange the item and call UPS to submit a claim for the item that I did not get. I asked if there was anything else they could do for me given that this was the company's error and I don't have time to run around fixing their mistake. I also said that an apology would have gone a long way to acknowledge the inconvenience. He replied "I don't have to give an apology" and then he disconnected me. I'm incredibly disappointed in this experience and will not be ordering from JCP again.

This is completely by far the WORST customer service I have ever dealt with. I ordered Bar stools online... They were delivered the wrong size. Calling the 800 # I waited for like 40 minutes to get a person then they put me on hold & never came back to the phone. This happened no kidding 6 times. Then, they reordered them telling me the size I wanted WAS available, I called back immediately & said just cancel them & they said it was too late. So, I got them again & they were the wrong size. So, as I write this I am on my 3rd attempt to return them. First 2 times nobody ever picked back up. This time, the girl put me on hold in spite of me asking her not to. She yawned several times into the phone during the interaction. She was so lazy & talked as such & was almost inaudible. Once these stools go back, NEVER AGAIN will I order anything from JCP... It made my head want to explode.

I ordered a pair of 14k gold 1CT. TW diamond earrings for my wife. Finally the product came as a pair of broken gem stones earrings (not diamonds) and they are held on a piece of paper inside a "made in China" paper box. They look like a 3$ pair of earrings you can get everywhere online. This order costs me over $700 (included life care plan). I tried to contact customer service but no hope since there was no one to pick up the call. I want my money back seriously! It’s completely fake.

I recently placed 2 separate orders each containing several items each. First order, they sent all but ONE of the items. When I called to inquire about the missing item, Customer Service was of NO help. When I told them my order had an item missing, they basically just said, "it says it was delivered." On the second order, they overcharged me by 13 dollars. I added everything up, including shipping, and it should have come to one amount, but it was 13 dollars OVER. I also asked them about this as well, but they said they "didn't know why." That was the end of that, no offer for replacement or refund. When I asked to talked to a supervisor, I got "disconnected." When I called back, after waiting 25 minutes, got disconnected again. I knew I should have stuck to Amazon, never have problems with them. I will NEVER order from JCPenney again. Lesson learned.

I ordered furniture on 11/20/17, with an expected delivery date of 12/13/17 as promised. On 12/11/2017, I received an email via JCP stating "Great News Kathy, your order has been shipped out as of 12/11/2017". It also stated that I should receive a call via the delivery company within the next 24 hours to schedule a delivery date/time. That was 4 days ago. I contact the number provided, only to be told by a customer rep, 2-floor managers, and an operations manager that my order had not been shipped out. "There is a glitch in our computer system that sends out incorrect information, and your items are still at the manufacturer, and it may take up to 8 additional weeks, due to staffing shortage."

I don’t usually shop here but when I was looking for specific sneakers for my nephew as a Xmas present, they had it and I decided to order online from them on 12/7, along with another item to qualify for free shipping. The order confirmation said both items were in stock and delivery around 12/13-12/15. I received email on 12/10 that order shipped and expected 12/16. On 12/16, I received an email that the shoes were cancelled and only the other item was processed. Mind you, they had told me it was in stock. And they kept telling me order was in progress and 9 days later I lost a lot of time looking elsewhere and will need to pay extra to get the shoes in time. When I tried to call for an explanation, the automated system said the wait is 76 (yes 76) minutes. Now I understand why JCP is going out of business. Do not shop here ever.

I tried placing an order on line and wanted to use a $20 JCP reward card I had. Customer service told me I couldn't use it. I placed the order with another credit card. The 5 items I ordered were all in stock when I placed the order. They were supposed to be for Christmas. Now I get an email saying 3 of the items are backordered and not sure when they will be in. I have been on hold over an hour at least 3 times in the past 2 days and no one is available to help. I tried to cancel the order and it says I can't cancel it. In the meantime I had to buy the items from somewhere else to make sure I would get them by Christmas. When I just tried to email JCP about it, it said the system is not available right now and to try again later. What lousy customer service. JCP really needs to do us all a huge favor and go out of business if they can't provide adequate customer service.

JCPenney had an advertisement for a 4 piece GE kitchen appliance package. I attempted to purchase the set, but was informed that they listed the wrong price in error and would not honor it. Shame on this company, the consumer should not be punished for their mistake. Poor customer service and bad business practice. No wonder they are closing stores... Customer is not a priority. Additionally, I missed out on other sales for the same set due to their slow response. Shame, buyer beware!!!

First it took three weeks to schedule a delivery. On the day of delivery it was inclement weather. Now they have moved my delivery day out two more weeks. What happened to the next day! Poor service! Now I’m without appliances. Taking my money elsewhere.

I placed an online order on 11/27/17 to be delivered to the local store. On 12/1 I got an email that they were processing the order. On 12/9 I had heard nothing further so I called my local store in St Augustine, FL. They indicated that the order had been expected on 12/8 and should be coming in soon. A couple days later I stopped at the store to find that no one worked behind the order desk and stood in line by a cashier's counter. I was informed that the order was still not in and that if it was not received by 12/22 I would be reimbursed.

Purchased all new GE kitchen appliances from JCPenney middle of August and Saturday Dec 9th my stove made a loud bang and threw the breaker and was smoking like burnt wires. Contacted GE and was shuffled around to different people. They then tell me the soonest they could have someone out to check the stove was the 18th of December. Can't be without stove for over a week. GE finally says they will have someone locally come out on the 13th. They never showed up so I call the place that was supposed to show up and they tell me that GE never contacted them so I call GE back and GE tells me that the place that was supposed to come out rejected the order.

I had two items in my cart. When I went to pay, only one item was placed to my order. To avoid any extra shipping with two different orders, I called to see if they could either cancel the order and start over again or if they could combine the order with the two items needed. I have now been on hold with the customer service for over an hour. I have tried to submit an email online, twice it was rejected, first stating that I don't have permission, and the second time stating their email services are down. I have a newborn and thought ordering online would be less stressful. I probably would have been better off taking my newborn out to the mall. I will never order from this store again!

It doesn't matter if you order something to be delivered to the store or to your residence. There is always going to be a problem if it's through JCPenney! If you have it sent to the store they won't call you and tell you when it's there, if you order online it will get held up at some post office and not be at your residence on time and they expect you to know this and call to find out where it is? Or else you'll pay for something you won't receive?

Although I cancelled a chair purchase at least one week prior to the delivery date and I spoke to at least three representatives who assured me that the item was cancelled, the chair was still delivered (Luckily I wasn't home to receive it.) And I was still charged for the furniture protection plan fee although I cancelled the furniture purchase. I had to make an extra phone call to get the protection plan fee removed and I'm still waiting for the refund.

I ordered several items on Black Friday weekend. I received most of my order, except for an NFL jersey and an NFL hat. I called customer service and was told the items were ready to be shipped. When I didn't get notification, I called back and was told that they would reorder the items and send them to me with free expedited shipping. Once I got the confirmation email, I noticed there was no detail, no sizes listed, so I called back. After being on hold for 2 hours, I was told by a supervisor that she had to cancel my order and the item was out of stock. Did I mention I had been charged a second time for these items? So now I am out $200 and have no gifts to give my son for Christmas. The people I talked to did nothing to rectify the situation. When I expressed my dissatisfaction, I was met with silence. I will never order from JCPenney again.

First the hold time is over an hour, and it is always disconnecting. The representatives say they are going to do something but never follow through. They won't ever send an email to confirm the phone call or transaction that is suppose to take place. I honestly don't know how they are still in business. The WORST customer service right next to AT&T.

I order hand blender on Black Friday, when I ordered blender they had in stock. After 15 days they send my money back without any explanation. When I called I wait for 76 minutes to speak with representatives, and she was very rude, And she didn’t even explain my question properly. Very bad poor customer service.

My visit to JCPenney this past Monday was my first and last this holiday season. Three main reasons for this are: the store was a disorganized mess, the Christmas music piped throughout the store was in a foreign language, not English; and lastly they have very few cashiers available therefore there were extremely long lines to check out. Never again!

Where do I even start with this ridiculous store? On Nov. 26, 2017 I ordered 2 items: a 3-pot slow cooker and a KitchenAid mixer. On Dec. 3 I got an email stating my order was ready for pick-up, but when I pulled up the detailed info, it still had “pending shipment” on my mixer. I kept checking it for days and the status never changed to delivered. Just a bunch of variations of “it still hasn’t shipped for some reason or another”. Mind you, I’m waiting for the mixer to come in so I can just pick them both up at the same time.

I went into JCPenney Meyerland on 11-15-17 and purchased washer/dryer set. Scheduled delivery on 12-9-17. Appliances delivered on 12-9-17 but instead of an electric dryer with washer, I received a gas dryer with washer. The delivery driver indicated probably best to refuse entire order to ensure receive a matching set upon reorder. It has been a nightmare since 12-9-17. The store operator not the appliance department answers the phone. I finally got a person on the line after back to back 5 hour calling 8:00 on 12-9-17 (Atis). He indicated if I request correct appliance would have to wait for credit to account to show then delivery would be after 12-28-17. Atis, stated to call back on Monday 12-11-17 at 10:00 am and speak to store manager Kevin (Meyerland Store) to garner assistance relative to this matter.

I ordered perfume online and received a text message that it was delivered to my home on 12/5. I was home all day and did not receive this delivery. I have been on the phone with your customer service department now going on 45 minutes and still no one has answered the phone. If you try to chat online there is no one available. I have never had this type of experience with any customer service ever. I will never order another item from JCPenney. So unreliable.

I purchased a couple of different brands of socks. One part of the order was correct. The second part wasn’t in my package. I was instead given a pair of men’s shoes! I called JCP.com and was told they could have UPS pick up the shoes. That was to have been done yesterday. No one has showed up. In addition, I was told I cannot receive a refund on the items they failed to send until they get the shoes back. So instead of waiting for UPS, I decided to call to let them know they can send me a label and I’ll take the shoes to the UPS store. I called JCP.com and waited over a half hour. Thinking there may be a glitch in the phone system, I hung up and called again. I was shocked to hear an automated voice say that the wait time is now 49 minutes! NEVER wasting time or money on JCP again. Now I have no choice but to drive out of town to the nearest store and explain this all over again. Very unhappy.

Purchased ring and lifetime warranty. They sent me ring that stones fell out and piece broke off within 4 weeks. They refused to fix or exchange and would only give me money back. Money minus what I spent on the warranty and minus the reward dollars I used. Pitiful company with pitiful customer service.

I have been under the impression that supervisors are trained to help resolve issues and have significant customer service training. My experience with a JCPenney supervisor was the worst I have ever experienced or heard about from my friends or family. This issue occurred when I called the JCPenney.com contact number on Saturday December 29th at 12:58PM. After waiting way over an hour on the phone to speak to a representative for a JCP online order, I spoke with an agent but wasn’t able to resolve my issue with my orders. So I asked to speak to a supervisor to see what options I might have to help resolve my issue. I was put on hold again to wait for a supervisor. When she answered the call, she was immediately rude. I ignored it at first, giving her the benefit of the doubt. But then it escalated and continued so I asked if I may speak to a different supervisor or her supervisor. She told me no. Her tone was very rude.

I ordered some clothing from JCPenney.com. When it arrived, the two pairs of jeans I ordered were both the wrong size AND the wrong color. The paperwork included gave me the options of returning to a local store (closest store to me is an hour away-- why do you think I ordered online) or to mail it back at my own expense. Searching the website gave the same options -- no email contact for customer service, no internet return form.

I order Christmas gifts on 11/24. I received the order confirmation. A few days later I received the shipping information and expected delivery dates. One week later I received an email stating sorry part of my order was cancelled. No explanation, no offering a discount coupon. Their system should be updated to know when they are out of products. Never again would I order from them.

Furniture Nightmare at JCPenny. This started in early October, we ordered a custom couch, we knew it would take 6 weeks, that was normal... weeks and weeks, nobody knows the answer, they say it's at the shipping dock, for a month? Finally we had it. We went in store to get our money back, and now they say, it's going to take WEEKS! We said, "HELL NO! we give you one week..." After all the calls over and over... getting hung up on, no answers, somebody is running a bad business. I will be sure to tell ten of friends to stay away from this "Gimmick" they have going on! VERY UPSET!

I order boots online at Penney's. I wasn't happy with them and decided to return them. I thought that I could return them at any check out which is the case at most stores. Unfortunately, I could only return them at one check out which was located on another floor, way in the back. Once I got there, I had to wait 20 minutes just to return my boots. The transaction itself took less than 5 minutes. What I thought would be a quick in and out turn out to be almost a 30 minute chore. I will never order anything online from Penney's again.

On Nov. 29th I purchased a dress. Dec. 3rd received an email that my dress had shipped with a UPS tracking #. 5 days later there is no tracking available on UPS website or jcp.com, they both state is ready and will be available shortly even though a label was created on the 30th! I called customer service and there was a 22 minute wait time so I entered my phone number to be called back, 45 mins later received a callback only to be on hold 10 more mins and no one ever picked up the line.

I spent hours finding exact gifts on sale (33FORYOU) for my daughter's Christmas gifts. Page froze me out at least six times. I kept at it. I placed order with PayPal button on their site. My page said sale complete. Next day PayPal said waiting for JCPenny to take payment. I spent over an hour on the phone and JCPenny wouldn't sell me my order for sale price even though they saw all items in cart before sale ended. No help at all. I will not shop with them again. Don't customers count at all? So much wasted time, I could have been shopping at places that care about their customers!

I had order a 3 piece suit with jacket, vest and pants for my son. My receipt for the order clearly showed the order but when order showed up, pants was missing. When I called they said it was not delivered because it was not available in stock. I had to hold phone for the representative for 35 minutes and then after that when I asked for the supervisor there was additional 20 mins. Supervisor said she cannot do anything and they have processed refund to my card.

It’s a huge hassle to find out where any of your stuff is. I call the store. They give me an est date of the Dec. 4th, items are still not there. Then they tell me to call jcpenney.com so first off anytime you calling them the wait time is 30 mins and above. They must literally only have 1 person answering the phones there. Then she can’t tell me anything. She’s just as clueless as everyone else. They don’t have any tracking numbers, all she can say is it’s on its way. It’s been on its way. 3 days later I still don’t know where my stuff is at. It’s so ridiculous. No one knows anything. I don’t even really shop at JCPenney but I know for a fact I will never shop there now. They have a track order status on the site but that literally tells you nothing. What’s the point of you all selling anything online if you can’t offer a basic tracking number like any other site does.

On Nov. 27th (Cyber Monday) I placed an online order that has become the worst online shopping experience I've ever had in well over 10 years of purchasing online. As a result, I will no longer shop at or order from JCPenney. I'm finished with them for good although I don't expect them to be around much longer considering how far they've fallen in so many aspects of retailing.

I had an issue with JCP charging my credit card 3x's for a furniture warranty today. I tried for 9 HOURS straight to contact the customer service number so they can credit back my account. I called 17 times! I was on hold for 40 to 50 minutes each time and then get disconnected at 45 minutes and would have call back & start all over the wait time. I was only offered the option twice to leave a callback # and when they called back & I pressed #1 to chat I was disconnected!! Finally at 4:05 pm someone did answer. She could not get understand why I was charged that many times & tried to connect me through to the furniture dept (she had no luck) and told me she had to hang up with me because she would get in trouble for being on the phone too long with me, the customer who needed help!!

We ordered some bedding from JC Penney on Black Friday online and they had it online but then later did not. I called to see if we could get a different kind for the same price and they said no. Because they did not charge us for it that they could not make the adjustment. So if you are planning on getting anything from JC Penney online for Black Friday don't. Kohls' and Macy's have great deals and won't screw you over like this. We have to wait for Black Friday next year to get deals like this again...

I ordered a refrigerator online for a tenant and paid the 15.00 for the haul away of the old appliance. Somewhere along the line, it wasn't put on my service order. I stay on hold for over 30 minutes, trying to get this taken care of and never got a person, just the, "Your call is important to us," recording. Now I'm stuck trying to get rid of a fridge, out the money, can't talk to a person, and know I will never buy from them for any of my other units again. Now I see why they are in financial trouble and need to steal my 15.00. They can use it more than me, I'm sure.

I'm disappointed in the delivery and refund of my purchase. I waited over 2 months for back order and delivery of the Larchmont dining table only to have it damaged. When I refused the damaged table they stated I would receive a refund, however, they didn't tell me the delivery fee wasnt refundable. I feel the delivery fee should have been refunded. I would have gladly accepted the table had it not been damaged. I've made several calls and have been told the fee will not be refunded. I feel the delivery crew knew that it was damaged but had to deliver anyway. It's the last furniture I'll ever order from JC Penney and I urge anyone reading this to be cautious.

I placed an online order Monday, Nov. 27. It indicated 4-7 days for shipping which was fine. It is now Friday and my item has not shipped. Per customer service, items will not ship for 10-12 days and UPS will not deliver until 4-7 days after that. That means customers placing orders may receive their items anywhere from 14-19 days from the date of their order. I would strongly advise shopping online somewhere else or picking up in store if you are needing your items by or before Christmas. The rep I spoke with was unsympathetic. They should really put a disclaimer to customers on their website instead of blindsiding them like myself. The items I purchased were for a Christmas party gift exchange. Due to the lack of funds and time, it is looking like I will not be able to attend the party. Thanks JCPenney. Merry Christmas.

Bought a few items on Thanksgiving, online, to beat the Black Friday crowd. Found a great deal on a king size bedding set, $40 shipped free to my house by Dec 4th. A week later it hasn't been shipped and I had to search to see it is on backorder. Since when do Black Friday sales get back ordered?? If I don't get the set I paid for I will be so mad. I missed out on buying similar deals literally anywhere else on Black Friday. False advertising!

For Black Friday, they were offering a buy one package of boxers ($29.00), get one free. They refused to send me the free package. I called and they said I had to order two. The woman was very rude and who wouldn't want the free package!

My whole experience was a nightmare. I made an order of a coat, and then I tried to cancel it to make changes to my order. I contacted JCPenney by phone and was told by the representative that I cancelled successfully and would have my money refunded within 24 - 48 hours. Then she asked whether I wanted to make a new order. I did, buying the coat again with a couple of other things to get free shipping. However, the next day, I learned that, my original order failed to be cancelled, so I ended up with two orders.

I ordered a bunch of furniture from them back in June, two of the pieces were damaged. I called over 10 times to have it picked up and replaced just to be told that the person/people I had talked to before them hadn't done their job, like they said that had, so I had to start back at the beginning every time I called. After about 3 months they finally picked up the damaged things and brought new ones with a promise to compensate us for the issues. It has now been 5 months and about 30 calls later and still no refund. I've never had to deal with such an awful company before and wouldn't recommend buying anything from them.

All I can say is I can see why stores are closing all around us due to online shopping. I went into JCPenney's last night to do some shopping which I found the parking lot very empty and hardly anyone in the store. After spending 30 minutes finding what I needed I went to the register to pay. No one was there to check me out so I waited for about 5 minutes and then went to the jewellery counter to find out if I was at the right register which the lady did confirm I was so, I told her I had been waiting which she replied that she would call for someone to come help me. After waiting again and two other ladies joining me in line I went back to the jewellery counter and told the same lady that there was a line forming and that we all were very irritated that they were taking so long to find someone to check us out. Needless to say I finally gave up and left what I had come to purchase on the counter and left. I think this will be my last time going to this JC Penney Store.

I ordered a washer and dryer on Nov. 11, 2017. I was told it would be delivered on the 21st. Then received a call that said it would be the 28th. After travelling 200+ miles to meet delivery it never showed. I called and was told it had not even shipped. I called JCPenney customer service to find out what was happening and after waiting 30+ minutes on the phone, was told it had not shipped due to LG delay. The representative could not tell me when I would receive it, so I asked to speak with a supervisor. The supervisor got on the phone after another 40 minute hold, and was aggressive, rude and very unprofessional. She told me I wasn't the only person that had a delay and I would "get my order when I get it!"

I placed an order online and selected "ship to store". When in the store, they mentioned that they are not able to locate 1 item. I asked them if I can pick the remaining items and will the missing item get canceled automatically. They confirmed in positive and asked me to sign in the touchpad to complete my pickup. To my horror, the receipt that they gave me had all my items listed (even missing ones), when I told them, they mentioned that they cannot do anything and I need to call customer service. I even asked them that "when I asked you mentioned that receipt will have only the items that I am picking otherwise I would have cancelled all the items". Sales rep was pathetic. Instead of this, she mentioned, it's just $10.

On November 26 I placed an order online w/ JCP. I received my confirmation number stating shipping in 2 days. Later I received a email from JCPenney stating they canceled the order - they will not process it. Today Monday, November 27 I called JCP online to see why they canceled my order, no one would tell me why. So I spoke with Elma, a supervisor. Still no clear answer. I then requested to speak with a manager. After waiting on hold for 15 minutes, Sabrina, online manager stated information I entered was inconsistent, and there might be a problem with JCP card holder, she transferred me & Josh, from cardholder stated everything was fine on their end.

I ordered a pair of overalls then realized they were the wrong ones. I tried to cancel the order but was told that it was too late to cancel. First off I was on hold for 45 minutes and I had placed my order an hour or so before that I do not understand why the order could not be cancelled. I could understand if I tried to cancel the next day but the same day something is wrong with this picture. Now I have to go to the mall to exchange them, that defeats the purpose.