Instant Checkmate Reviews
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
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- 4,952,979 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
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Reviewed June 14, 2014
Just checked out my personal records.
Hi Janelle,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 14, 2014
I gave them my credit card number for a $1 charge for a one week trial. Never saw anything about having to call to cancel the service. I logged in twice the first day and never again. Several months later, I noticed a $29 subscription charge on my credit card statement as well as 2 previous charges. After 30 minutes on the phone, the best I could do was get the current month cancelled. Pure billing scam.
Hi John,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 13, 2014
I, personally, feel like I got a bait & switch. I paid the membership fee and got access to basically the same information you would find in a phone book. To access any relative information, you have to pay more money. A second membership fee. My personal opinion is that there should be ONE fee (even if it has to be a bit higher than what it is now) for access to all available information.
Hi Michele,
We’re really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 13, 2014
I signed up for Instant Checkmate for the trial and felt totally ripped off as they charged my account after the trial. They said they were going to reimburse me half of the total, cannot for the full amount and then email me the confirmation of my cancelling but have not received that yet. Totally a rip off, they just want your money! I don't have the money to hire an attorney!
Hi Sue,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 13, 2014
Redundant process to get to the sign in screen.
Hi Michelle,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 13, 2014
I get what I am looking for.
Hi Tim,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 13, 2014
Two thumbs up!
Hi Tracy,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: July 23, 2014
Stateway resolved my issue by refunding all of my money. The data received wasn't good for much of anything, but I have my money back so I'm happy!
Original Review: June 13, 2014
I did a search and they said they found a complete list of things. I signed up and paid the fee then they said to access the data I had to upgrade my account, then if you wanted to print the data it was another $1.99. I paid all of the fees and received no current address, no phone number etc. The information was worthless. I call it legal theft. I would never do business with them again or recommend the company to anyone.
Hi Vern,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 13, 2014
I paid $25.00 to get info on a person that was arrested 2 months ago on child molestation. Instant Checkmate came back with "no criminal records found!" How current is this company. What a ripoff. I contacted them by phone to claim a refund and was told my payment has already gone through and they can only cancel any future payments!!!!! Are you kidding me. Is this a legitimate company or a SCAM ORGANIZATION. I'm going with the latter! Do yourself a favor and DO NOT FALL VICTIM TO THIS SCAM OPERATION!!!!!!!!
Hi Gary,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 13, 2014
What information there is is ok, however there isn't a lot.
Hi William,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 13, 2014
Hope you removed me from this search engine. I get crank calls at night and would rather sleep, OK?
Hi Timothy,
Thank you for reaching out, we have removed your info from our site. If you ever have another question, please feel free to contact us directly at (866) 490-5980. Have a wonderful day!
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 12, 2014
Signed up for a one month unlimited membership, since they have my credit card information they charged my card again. When you sign up for a one month membership you should not have to call and cancel. A one month membership means one month. When I called to cancel, they only offered to credit me 50% of the 2nd charge; charged on 6/9 cancelled on 6/12.
Hi Laura,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
I checked myself out of curiosity and found criminal records that definitely are not mine. Nor are those of people related to me accurate. I conclude that this site cannot be trusted to provide accurate sensitive information.
Hello,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
The only thing I like about Checkmate is the information on date of births, and addresses is good, but to get other information, you have to pay additional fees which I figure the amount I'm paying now should cover everything, phone numbers and etc. Thanks.
Hi Larry,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
This site and others like it are a load of crap. They say it's free and let you get almost there then ask for credit card. It's true, nothing in life is free!!!!!!!!!!!! BUT THIS IS A LOAD OF BULL **.
Hi Jimmy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 12, 2014
Search results based on search input requests are poor quality. Listing often do not match and return different names or other non-matching factors. This is why I have cancelled my membership.
Hi Chuck,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
I'm very disappointed with the "lack" of information you get when being charged a monthly fee for this service. I don't understand why you're having to charge for what little information you get when you hardly get any. I will not be renewing this subscription and I will be keeping the cancel service number very handy when time for my subscription to end comes.
Hi Michelle,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
Your ad does not tell that you need to upgrade if you want any real info. You give just enough to make it hard to find out any real info. I was told my nephew died but could not find any article on how or when. I would not recommend this site to anyone who is really trying to find someone. Besides you're not supposed to use it to keep from renting/hiring or anything like that so really what good is it?
Hi Ruth,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
I have a new Computer and advanced Windows, and you have changed your system from the one I used a year ago, so I stayed confused. I hope I can remember the new system from now on. Thanks.
Hi Robert,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We're sorry to hear that you've experienced problems with our updated site. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 12, 2014
Accurate but needs a little more up-to-date info. I'd recommend it.
Hi Noel,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 12, 2014
I found the male people ok but the female was hard because didn't know the married name when there was a divorce and not know what their new married name was and if you could go back futher in the address area would help finding the correct person.
Hi Marv,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 11, 2014
After posting the original review I received a call from the Representative of the company apologizing for not providing the information and I am receiving a full refund which I have not seen yet. The representative was very apologetic and I believe they were more than fair.
Hi Bill,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services Manager
Instant Checkmate
Reviewed June 11, 2014
After writing a review stating that I didn't get the information I'd hoped for, Instantcheckmate.com did the right thing and refunded my payment. I appreciate their kind response. They seem to be stand up people.
Hi Michael,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 11, 2014
Your site gave me NO information. I didn't obtain myself on line for free. You Brag about no hidden fees? Lies. Every step is a hidden fee. Upgrade this, Upgrade that. And NO useful info. I am going to tell EVERYONE this is nothing but a scam. $44.84 FOR NOTHING I didn't already know for free.
Hi Thomas,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 11, 2014
I purchased the Instant Checkmate program to gain access to marriage and divorce reports. I've not been able to access any.
Hi Nina,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 11, 2014
Purchased Premium Report for an addition $19.99 and did not get any info. Very basic info was provided, stuff I already knew. This person has a long rap sheet and it showed that this person had no records. I also ran a background check on myself and found so much incorrect information. This is not a good website and I wish to get reimbursed. How do I go about this?
Hi Jessica,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 10, 2014
Very disappointed with the service/info.... I know some people I have checked on have records, and they don't show up... or you have to pay extra... feel like it is misleading your customers... I never would have subscribed had I known, nor would I recommend your service.
Hi Kathy,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 10, 2014
Somewhat Satisfied, however... I have had some glitchy luck in getting what I need. I have seen things change when I have checked the same person, and I have seen the wrong or reversed name with a note about the wife's name being used in a identity theft, yet it isn't her name of 23 years but her old married name reversed.
My biggest complaint is that when I added the Telephone Lookup upgrade the money was taken from my Chase account, But unless I'm missing something I still am asked if I want to "Upgrade" for the Phone Lookup. Another thing is that I asked about that over a year or two ago and it was not available but you said that you were looking into it. Next thing I knew, you had added the feature and I quickly paid the upcharge for the year. First thing I noticed is that I seem to be forced to go into my full Instant Checkmate site to access it...a big waste of time, but...I suppose that was easiest for you guys to implement, however having already paid for the service, why am I unable to use it at the "prompt screen"?
Just now, immediately after I logged in, top of the page...says "want to look up by Phone Number"? but if I say yes, since I paid for this the site asks me to pay for this?? Very convoluted. Perhaps if ICM users "must use that feature from within ICM" a small note could be added right under that opening page? Even put a positive SPIN on it by saying "Attention ICM users, your phone lookup feature has been incorporated into your existing Instant Checkmate site, for your convenience."
See what you think and please let me know about my phone lookup feature. Is it working? If so, please walk me thru how to use it. Most times I have no name, just a random number and I need to plug that in a search window and get the information. Please don't say "we found it! Yeah! Now for only another $10 we will tell you what it says, BUT you will only be charged $10 one time, Yeah!" That would be insulting because I already paid an upcharge. Many sites do just that.
Now My BIG Compliment. Seriously! Great Job overall on the new Website Look. Tremendous improvement! Keep it up.
Hi Mark,
Thank you for reaching out. We really appreciate your honest feedback — it allows us to do our job better. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 10, 2014
I paid $26 that I want Checkmate to place back into my account. I can get more -- and more accurate info -- on Google. Checkmate did a basic background check on me and after all the bells and whistles were done, not much info and my address wrong. If checkmate disappoints you, I'll do the background check for you -- for half the cost.
Hi Lorraine,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 10, 2014
I have had this service now for approximately one year after my son-in-law told me about checkmate. He was a deputy/investigator in law enforcement and recommended the site. I have been a widow for 3 yrs after 29 yrs of marriage and everyone was just a little nervous. I had used a dating website "Christian Mingle" and over a period of 6 months had the following experiences, just to name a few:
1. Was asked by one gentleman (and I use the term loosely :)), to please allow him to borrow $10,000 dollars as he was in the oil business and having a problem getting through "customs" in England. He assured me, of course that the money would be returned just as soon as he returned to the states. I did report him to Christian Mingle ASAP.
2. Within weeks had another male contact me and we began messaging. He reportedly was an antique dealer who was in Italy and needed $5,000 dollars in cash as his son was in a bad accident and had to seek medical care! Also reported! Wow, was I ever happy to have subscribed to checkmate.
3. Within two months was receiving messages from a man in Kentucky...........who said he was moving to "Sunny Florida" and would love to meet me in person! Yeah Right! After researching him.....his "IP" address was from Ghana, and he was wanted for questioning in a murder case in Kentucky. His criminal/arrest history was longer than a football field. I also reported him.
4. One last note....... a very close friend of the family is a high-ranking officer in the U.S. Military. When he called to check on me, I updated him on the dating website and the activities/detective work that was all consuming. He was upset and did not like me taking the risk, while I assured him I was being very cautious and felt much safer with checkmate. During our conversation he asked me to look him up, just for fun (Ha Ha), and we were all shocked to find someone had been using HIS name as an alias. Still under investigation.
My daughters, close friends and family keep telling me to just keep looking at church, they assured me I could certainly find someone to meet. My response........."What and miss all this fun." I laughed and said this was certainly more entertaining then America's Most Wanted! Okay, not really funny :-)) Thank you again for the service you provide.
Hi Jami,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 10, 2014
It is an extra arm in finding lost relatives.
Hi John,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your relatives.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: July 25, 2014
Company issued a full refund. All is well.
Original Review: June 10, 2014
I just signed up for one month of unlimited searches and paid a fee of $22.86. I did a search on myself and it worked (although there was criminal record info for someone else). Every other search I've tried to do has given a "Website is offline, Error 520" message. It is not working at all for me. It is my hope that I can get my money refunded.
Hi Ty,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 9, 2014
It looked like the service would give me a lot of information. I tried myself and family members. Not much showed up and what did, was wrong. Parking ticket in Allentown, PA. I haven't been to Allentown since I was 9 years old. No marriage or divorce records, no college degrees, nothing about online profiles. Either my family is too boring or the service is no good. I asked for a refund and got a credit for half the amount paid. I was a user for less than 5 minutes. Avoid.
Hi Michael,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: July 8, 2014
They refunded the money. They also contacted me by phone.
Original Review: June 9, 2014
Most all information is no good. Phone number section has not worked. Much of the info has been linked together and is not the person being looked for. Relative section is a positive. Their information is also not up to date!
Hi William,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 9, 2014
I really love your quick and accurate process. Very good service.
Hi Marvin,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 9, 2014
I appreciate what I did find, but found the "in process" telephone contacts frustrating.
Hi Frank,
Thank you for your positive review and high rating! We really appreciate your honest feedback, and if there is anything we can do to provide further assistance, please let us know!
Sincerely,Member Services
Instant Checkmate
Reviewed June 8, 2014
I already had an account from a prior year. I had to call customer service to find out. I was unable to use the old account and that I would need to use another E-mail address and credit card to open new account.
Hi William,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 8, 2014
The information is out dated and inaccurate. Found this information to really be of no use at all, cancel asap.
Hi Barbara,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 8, 2014
I don't know what happened when I ordered, but I know I wanted the 6 month membership two days ago when I ordered. When I called your 1-800# the slightly rude customer rep told me that I only ordered the monthly one? I asked if I could change it because I just joined, but he said no. Anyway, I cancelled my membership as of about 28 days from now because of this experience. You know, I don't think I would have cancelled if your customer rep had been a little nicer or a little more compassionate about my problem, but he acted like I was a bother or an interruption on his evening!
Hi Rebecca,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 8, 2014
I searched for 3 different people with specific names, ages, and locations. Every search returned results with people from completely different states and ages. Names were similar but not the same. Your search engine is terrible, unless your website is just lacking in information. Terrible experience. Thank you for wasting my time.
Hi Anthony,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 8, 2014
I did several searches, both of people I know well, to verify accuracy of reports and people I wanted to check out. In all cases, I found that although the initial profile info was accurate, the premium report info was apparently a compilation of more than just the subject's information. My subjects held patents developed during their childhoods, military service served before their birth, degrees that were never received, etc. You also pay an additional $20 for each criminal report per subject, as well as other add ons.
I've seen enough! I've been trying for over an hour now to cancel my subscription, but the phone number is cancelled with no forwarding number, and I'm having difficulty finding them. If I could award no stars, I would.
Hi Susan,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 7, 2014
A trial offer should still let you look up everything. I don't need to know stuff I already know. I should have been able to see stuff for my five-day trial instead I get name and stuff I already know.
Hi Stacey,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 7, 2014
I signed up in march 2014. Instant check billed me two times for $22 total, $44 for NOTHING. I have not received one background review. They received my credit card info and then provided nothing to me nor explained to me how I would be able to access the background information I paid for. I continued to be charged $22 each month until June 2014 when I called to cancel my account.. I explained that I wanted a one-time transaction for only $22 but they said I was required to call and cancel because I had "enrolled in membership." I would not be complaining if I had received at least the one initial background check that I paid for. Their technical structure allows them to take my money and not give the product in return. I will never use this again.
Hi Thomas,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We sincerely apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 7, 2014
Are you kidding?? With a "dating" daughter, Instant Checkmate is an absolute necessity!! We have a lot fewer sleepless nights, that's for sure!!!
Hi Pamela,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helping you keep your daughter safe.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 7, 2014
I have not been able to pull up one record. When I put in the information, it does all of that "checking" for records and then tells me I am not a member and must check a box and pay for a membership. As a result I added an additional $19.95 onto my already misspent investment and still have not been able to use this site. I am asking for a refund of my money. I am very disappointed.
Hi Dianne,
Thank you for reaching out; we appreciate your honest feedback. A senior member of our team will be in contact with you privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 6, 2014
My son is missing. I was sick for two years and I lost track of him. I would like to know if he is all right. Thank you for giving me this chance to try and find my son.
Hi Gregory,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service has given you a chance to locate your son.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: June 13, 2014
I was very surprised by the customer service I received! Because I was unable to find the information I was looking for in their data base they were willing to give me a refund. Which I felt was a very fair offer and I would like to say THANK YOU!
Original Review: June 5, 2014
Even when I paid for a premium report, the information I received was not exactly current or accurate.
Hi Leonard,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 5, 2014
I was/am trying to contact a fellow musician friend of mine who I lost contact with since 201, because another fellow musician of ours died very recently. I was JUST looking for his phone number. Paid the 1.00 for the information. Checkmate did not supply the phone number so I agreed to the "next level" or "premier" but did not notice anywhere about being 19.99 MORE! Clicked the button and BAM! I get an email from my credit card company that I was just charged 19.99 AND STILL NO PHONE NUMBER!
Hi Glen,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 5, 2014
I can acquire the same data free from mugshot spokeo google. Checkmate gets you in, Then charges you to get what the others can't give you free. Checkmate wants to charge more and more and more. When I called checkmate, they would not refund my money even though it was less than 15 minutes after I signed up.
Hi Thomas,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 5, 2014
Received solicitation for "free" background check. Hit up for money, but not surprised. Paid $22.86 amount which was to include arrest records and unlimited searches for a month. Then hit up for $1.99 to be able to copy. Am aware only arrests with convictions can legally be provided, but none were. Hit up for additional $19.99 to get criminal convictions. None provided, even though aware of at least three. Wanted more money for criminal convictions of related persons. Called a customer service number and was told some counties don't reveal conviction data out of privacy concerns. Criminal convictions are public record and the records have been purchased by other businesses. Since the info we were seeking has been available through other sites that charge less, THIS IS A SCAM.
Hi Marilynn,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 5, 2014
Service is quick and easy to use.
Hello,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 4, 2014
Reports are seriously absent of information and seriously out of date. Cannot be used for skip-tracing as addresses are inaccurate. Marriage and Divorce information is all absent. Not one case established either marriage or divorce and in some instances, there were five marriages and divorces. You flash on people to cause additional searches and inflated prices but when information is received, it fails to disclose what you flashed as criminal in nature. WHY? I haven't a clue but this site cannot be used to locate people or for investigation purposes. Wish the experience had been better. I have requested that my account be closed but as of today, it hasn't been. Will call tomorrow to make correction on that.
Hi Karen,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 4, 2014
Information provided after initial payment of whatever the amount is, then another payment of $19.99. The information is Less than what you find with a basic Google search. Want a refund? They will offer to give you back half of what you paid. Beware of this scam. Do not waste your time. I will not be surprised when my personal email used to create Instant Checkmate gets flooded with spam mail as just like every other scam that steals your money and sells your personal information. Lesson learned to me, read the reviews first.
Hi Sherman,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 4, 2014
I have tried, without success to get a report on Richard **, age 43. System will only give me info on his father, age 70. I also attempted to get address data on Paul **. I cannot get the results of this search. What have I been doing wrong? Please advise!
Hi Harold,
We're sorry to hear that you are experiencing issues when trying to run your search. A senior member of our member care team will be in contact with you privately to help resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 4, 2014
With all the "downloading your report" screens and the "careful content is graphic" warnings they really rope you in to thinking the person you're looking up has decent record worth paying the $22 for. Initially I thought that the person I was looking up had hidden records or something, but then when I searched my own name and my brothers (who has had several arrests) I realized that this site is complete BS. It was saying my brother was arrested at six years old and I was arrested in Utah in 2006!? What? They show you info like "their horoscope", really?? That's what I paid for? I called and they offered half of my money back but I just don't have it in me to argue to get more. Sad that companies run scams like this. This review is for the $11 that you ripped me off for. DO NOT PURCHASE ANYTHING FROM THIS SITE.
Hi Kate,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 4, 2014
I Have Found People That I Been Looking For.
Hi Robert,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find who you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 4, 2014
There's no real info except for a name and address. This is fake and a scam to take people's money! I'm so angry.
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 4, 2014
Fast accurate response. Thank you.
Hi Marthena,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
We have loved the service provided with this site. We have found folks with whom we have lost touch over the years. Sadly, some of them have passed away. It is wonderful the site provides this information.
Hello,
Thank you for your positive review and high rating. We really appreciate your feedback. We’re sorry to hear that you uncovered sad news about your old friends, but we're glad that our service helped you find out this information.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
It wasn't quite what I expected and to me, information seems to be limited. The things I searched are things I already were aware of.
Hi Terry,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 3, 2014
So far I feel as though I've been "taken". The information on phone numbers is accurate, but the ability to give me a background check or arrest record for the right person is not. Not At All, Every Time I've tried. For that purpose, Checkmate is a scam.
Hi Leslie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
It wasn't accurate in that I've never been married and or divorced because I have, maybe if I had put in my maiden name. My birthday was wrong however the year and month were correct. Everything else address, etc was accurate.
Hi Jaidene,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 3, 2014
I use this site to do heirship research, and it is usually so helpful. It is especially helpful because it also includes other family members and locations.
Hi Colleen,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
Intrigued by the advertising, I bought into the basic subscription. I'm ashamed of myself - but I learned a valuable lesson for only $22! I can get far more information for FREE by just Googling a name. Instant Checkmate is not just deceptive - it borders on outright fraud and extortion. Good luck if you try to cancel or get your money back. Again, it was a cheap lesson in avoiding future temptations to satisfy curiosity.
Hi Richard,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
I'm too upset to respond at this moment. Send me another request to complete the questionnaire and I'll express my anger later. Primarily, however, you have represented yourself to be a a business charlatan and fraud. I'm furious. What a rip-off.
Hi Judith,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
I really like this application. It really helps filling in the blanks.
Hi Robert,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 3, 2014
Report sketchy & incomplete. No current address.... no phone number.....deceased??
Hi John,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 2, 2014
For the cost of $22.86 a month, this is not worth it. All I ever get is a birthday and maybe close relatives. Knowing others who are in jail or have been, it never can find that info. This is not worth the money for what little you get.
Hi Bonnie,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 2, 2014
I was extremely unhappy with Instant Checkmate right when I made my purchase. I called them immediately to cancel my purchase and "membership". The gentleman that I spoke with could not find my account information. He explained that he would wait until it had processed and refund my payment. Three months later, I look at my bank statement and I have been charged from the company on a monthly basis. Eventually, I was refunded my money but I was once again on the phone for over 30 minutes as they played a game of putting me on hold and speaking to their supervisor. Each time they came back to the phone after speaking to their supervisor, they gave me a little bit more of a refund (scam). They should have refunded me right away and apologized about their mistake in charging me when I had cancelled the day of purchase. I do not normally put negative reviews about a company but I really feel like they were trying to steal money from me. Do not use this company! Worst customer service I have experienced.
Hi Kelli,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 2, 2014
I have been happy with the results that I have found so far. Thank you.
Hi Audrey,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 2, 2014
I've felt very safe after coming to this site. I meet a lot of men all claiming to be one thing or another. I come here check them out then immediately stop their advances. Thank you.
Hi Marsha,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 2, 2014
2 people I know are deceased. The last one is blocked by this survey.
Hi Roy,
Thank you for your positive feedback and high rating. We're sorry that you uncovered bad news, but we're thankful that our service could assist you in finding out this information.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 2, 2014
Fast, easy, seems pretty accurate on background checks!
Hi Holly,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 1, 2014
I've had no luck with locating a few former friends based on their names when I knew them. One especially, had been married and probably either remarried or died. I never did know her maiden name. I've noticed with others that knowing parents or siblings will often lead to being able to locate them.
Hi Dave,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 1, 2014
I was UNaware of this whole topic before I discovered it, and I am absolutely loving it. I have told my brothers about it, recommended it & am like 94.88% happy with it. I would have given it a 100% happy rating IF it DIDN'T give my mythological description WRONG like it did once in the past, BUT it DID, correctly UNchange it. I am like SOOO HAPPY about how I can use it WITHOUT ANYBODY finding out about it.
Hi Don,
Thank you for the positive feedback and high rating! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 1, 2014
The only thing this report got right was 1) One siblings name; the other 4 were not included. Simple google search revealed more. 2) The date of birth was correct but the date of death included year only. 3) Address were incomplete. 4) It showed criminal records for other people with the same name and did not even include the 17 felony charges (can you say rip-off). 5) Did not include parents. Simple google search does! 6) Showed him as married, he was never married. Really, can you say ripoff? Again, DO NOT WASTE YOUR MONEY... I purchased both the standard and premium report and what I got was junk. I paid over forty dollars for a date of birth; this site should be shut down.
Updated review: June 4, 2014
Thank you for your prompt attention to the matter that was mentioned in my earlier post.
Original Review: June 1, 2014
This was my first time on this site and noticed some inaccurate information. It has my deceased father listed as my spouse. My name is also listed incorrectly, as my legal name is Elizabeth ** and I go by Elizabeth **, not Elizabeth **. There are also some people listed as related and there is no relationship; ex sister-in-law; ex-wife of my first husband.
Hi Elizabeth,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 31, 2014
I was very disappointed with this product. I didn't get thorough info about the individual I was researching then after an incomplete results, you have the nerve to ask for more money for a more advance search! I do not recommend this service. I knew more about the person I checked out than what they gave me... SCAMMMMMMMMM
Reviewed May 31, 2014
Some help finding reunion people - really tough that phone numbers not appearing.
Hi Donna,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 31, 2014
With arrest record this site usually says they are not available and will notify me later. They never get back with me.
Hi Claude,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 31, 2014
There are no phone numbers even for those in white pages. People who I know live at a given address still aren't listed under their true name. I'm very disappointed and in over 99% of the searches I have done have I learned anything new. I'm on the verge of asking for my money back and contesting the charge on my charge card. I won't give up on your service but one more week of what I have been thru and I will decide a new path. Thank you.
Hi Richard,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, and this can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 31, 2014
Awesome site. I've been searching for lost friends for several hour now. Will recommend it to all my friends. Thanks.
Hi Alonso,
We’re so happy to hear that our service helped you find your old friends. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 30, 2014
I have been with instant checkmate for some time now, and recently added the phone search service.... I have found that the info provided on searches that I perform is usually filled with less than accurate data.... I often run searches on people or numbers that I know personally, and using this as a baseline - the accuracy of the data is poor. I am not certain if I will stay with you much longer.....unless the degree of accurate info increases.
Hi Joseph,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 30, 2014
I think this is a bit overrated. I entered my own information and the data is wrong. It is overpriced for what the site claims to offer. I cannot remove my search history either. Not happy with that.
Hi Nancy,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 30, 2014
I do not like having to download before viewing. It was not like that a few months ago. I also paid to have the extra phone number search but several times when searching a number it could not be found. If someone calls me from a number it should be available to find out who the number belongs to.
Hi Delaine,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We want to let you know that we’re committed to making things right, and a senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 29, 2014
I don't like the fact that when I try to access information, this system wants me to upgrade my membership.
Hi Mavis,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed May 29, 2014
Unable to upgrade to get reverse phone lookup.
Hi Ronald,
Thank you for reaching out. We're so sorry to hear that you experienced difficulties when trying to upgrade. A senior member of our team will be in contact with you privately to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 29, 2014
The initial fee for getting on-board has been worth it. I am on a committee to find our 'lost' classmates for inviting to our 50th highschool reunion. Seeking additional info about any person was NOT necessary or needed. The Two Areas should always remain apart. Of the committee's success, having me go thru Instant Checkmates.com has been the most successful of all.
Hi Hardy,
Thank you for the positive feedback and high rating! We’re so happy to hear that our service helped you locate your high school friends in time for your reunion; that is great news! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Dec. 4, 2015
Made easy to use. Got information I needed fast. Very detailed. Thank you from this single girl who needs to be careful who she goes out with.
Original Review: May 29, 2014
It's a nice site. Sadly it's been wrong several times or doesn't have the information. It did help me with a couple of people which I'm thankful for. I hope it continues to improve so maybe I can get the information later that I'm not able to get right now. For me, I have paid a lot of money to get very little information. It's only been 2 days so I'm hoping for it to improved as it continues to say. Thank you so much.
Hi Terri,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: June 19, 2014
The company refunded my money since my search did not provide me the information that I needed. I am happy about this. They resolved my complaint.
Original Review: May 29, 2014
The website did not locate the person I was looking for, but I did not find that out until after I paid AND upgraded to premium (in hopes that premium would give me the information I needed). All the spaces for information on the person just said "Unknown and check back with us" (phone number, etc)! I completely threw away my money on this site. When I called to ask for my money back, the woman told me that the site offers no guarantees on the accuracy of the information.
Hi Emily,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 29, 2014
Phone Numbers - This section has had a message that it is being updated and to check back later. This message has been there for 6 days. That's 6 days that I have paid for that I have not been able to get this information. Therefore, I am dissatisfied.
Hi Lewis,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 29, 2014
Suggest adding date of verification for addresses. I noticed ours is out of date by six months. It's very difficult to keep up with a mobile society like ours, so giving the searcher an idea of how current the data are/is a difficult task, but it would be helpful.
Hi Glen,
Thank you for your positive review and high rating! We really appreciate your honest feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 28, 2014
Complete scam. After the 3rd request to pay another fee and after giving them credit card information, I decided I didn't want the service. Customer service told me they couldn't cancel the transaction, but they would make sure the account would be blocked from repeating my transaction in 6 months. After much yelling, the supervisor refunded 5 months of my "contract" and told me if I tried to dispute or block the credit card charge, I would have to pay it all. Take it or leave it. Don't listen to their sales pitch - especially any offer containing the word "FREE". Cannot and will not ever recommend this company.
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 28, 2014
Info provided is full of errors and inaccuracies. Correct info listed can be obtained from many other sources at no cost.
Hi Craig,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 28, 2014
I did a test search on my name and there was a repeated warning that my report is graphic. I find that suspicious and a way to get folks to subscribe. I was never arrested or involved in any crimes beyond traffic tickets.
Hi Hamjat,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 28, 2014
Started to check into it, decided not to, then up popped a 1.00 fee for 5 days free use. I filled out the paper work and gave my credit card number. Then I went to use it, and they wanted another 1.99 to use pdf then they wanted 19.99 to look at anything else. The only information I receive was my name, address, of which I already know. What a bunch of scammer. I will tell everyone about this site. They are stealing money and hiding the truth. You get nothing for 1.00. I am pissed that I was used.
Hi Ronald,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 28, 2014
I like to be able to see who is calling. That’s why I need the service.
Hi James,
We’re so happy to hear that our service helps you find out who is calling your phone. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 28, 2014
First of all, I paid a dollar $1.00 to start and then they charge me $29.00 to use this site and to date I cannot log in with the email and password of mine. I called and they refunded $14.00 and said I had until the 16th of June to use this site. I can't get on so how does that help?? I have called 3 time and they say it is fixed ... Another run around to screw YOU!!!
Hi Doug,
We're so sorry to hear that you experienced technical problems when you tried to log in. A senior member of our member care team will contact you privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 28, 2014
There was not a lot of info available...namely, marriage / divorce records.
Hi Jenn,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 28, 2014
I do not have questions. I have nothing to hide. Being a retired Ordained Minister since 1948. I have 4 children, 7 grand-children, 10 great-children, 1 great-great-grand-daughter. They live in Missouri, Colorado and California. Mostly Sons. I worked all my working days for 42 years as a Truck Driver, Greyhound Bus Driver over 25 years Retired 1982 @ 60 years old. My wife is Frances, her name has come up in this report. These are HI-lites.
Hi Gladstone,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 28, 2014
I love it. I find out things that keep my family safe.
Hi Greg,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service is helping you keep your family safe!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 27, 2014
Well I'm upset because updating system info and I'm on a trial basis and feel should have said prior to paying.
Hi Vic,
We're so sorry to hear that you experienced technical problems during your time on our site. A member care manager will be in touch with you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 27, 2014
I have had very good experience with this program.
Hi Charles,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 27, 2014
This site was a bit more informative than I had expected. I was able to find out a few more bits of information than what I already had. The ordering process went well as one of the representatives stayed on the phone with me & helped walk me through the process so I would not mess things up. Thank you again for your time, patience, & the opportunity to use this site without a lot of frustration or headache. Have a great day! :)
Hi Darlene,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 26, 2014
Background checks and location of friends. This site is easy to use.
Hi Wanda,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you locate your old friends.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 26, 2014
A good and efficient service. Surprised at some of the things I discovered.
Hi Michael,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 26, 2014
I was excited about this service, as I had pd. for it! My experience was like ordering & paying for a new car & receiving a box with the steering wheel & mirror! Most of the content I got, I got free from Google. False advertising. Buyer Beware!
Hi Mary,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 26, 2014
This is a bogus company that not only provides false information but randomly adds charges for unauthorized upgrades. Looks enticing, but not worth 2 cents.
Hi Sarah,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 26, 2014
For basic background information, I am very satisfied with the basic package. Tempted to get deeper information but it's really not necessary at this time.
Hi Carol,
Thank you for the positive feedback! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question about upgrading to a premium report, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 26, 2014
Thanks! I am excited to get your input.
Hi Michael,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 26, 2014
I use this site to look up long lost family members and it is wonderful and easy to use.
Hi Linda,
We’re so happy to hear that our service helped you find your family members with whom you'd lost contact. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 25, 2014
Always so helpful & finding lost friends!
Hi Cipriano,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you locate your old friends; that is great news!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 25, 2014
I found the ease of access an absolute breeze. The site is well-thought out, laid out, worked out. My hopes were high when I upgraded to premium for an added $20. Based on the lack of information in most areas, it was worth no more than $3. What would make it worth it and what I signed up to upgrade specifically for, was that your resources would somehow dredge up access to Shawn's e-mail address. Let me know if this happens and I'll remain customer. Thanks.
Hi Karon,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: May 28, 2014
To my surprise, Instant Checkmate Member Services contacted me directly, regarding my recent experience with their website. I originally gave the company an unfavorable review, because I received incomplete results about a person I was looking up. Although, I am still not satisfied with those results. I am completely satisfied with the company's integrity! The customer service demonstrated by this company is top notch. I feel they genuinely care. They issued me a refund, which I didn't ask for. and they explained to me in detail how the searches produce certain results. I, as a consumer, appreciate being valued as a customer and a person.
Original Review: May 25, 2014
I was very disappointed with this product. I didn't get thorough info about the individual I was researching then after an incomplete results, you have the nerve to ask for more money for a more advance search! I do not recommend this service.
Hi Aubria,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 24, 2014
Called to cancel right away because I did not get what was promised. Anyone can get birth and death dates! Name and address! That is all I got, for the information that I was led to believe I paid for I had to sign another offer AND PAY MORE! Will file a claim with PayPal to get my refund.
Hi Rebecca,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 24, 2014
I have been very pleased with the service. Very rarely, have I not found what I was looking for.
Hi Stella,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 24, 2014
When a search is entered, and information pops up into the blue bar at the top, none of the sub-tabs work (Personal, Location, etc.).
Hi Mike,
Thank you for reaching out. We appreciate honest feedback! A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 23, 2014
I check myself out knowing what should show up. I was surprised to find that Instant checkmate was only %50 right.
Hi James,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! A senior member of our member care team will be in contact with with shortly.
Sincerely,Member Services
Instant Checkmate
Reviewed May 23, 2014
Have not heard back from person looking for but all info found on her is matching up. Hope can say others looking for.
Hi Sandra,
Thank you for your feedback! We're so happy to hear that you were able to locate records on your old friend. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed May 23, 2014
I used this service just once one time for what they claimed was a $1.00 fee yet, they continued to charge my credit card $29.00 every month thereafter.
Hi Gina,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 23, 2014
This is a good site, a little misleading in the advertisements but that's marketing.... Very difficult to find links to opt out form and cancellation....EXTREMELY FRUSTRATING.
Hi Jack,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We're very sorry to about your recent experience on our site, but we want you to know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 22, 2014
I want to mention that although I find Instant Checkmate inadequate at providing all the services they claim (Marriage/Divorces/Arrest Record, etc.) they are very good to follow up. Two days after my review, the company (Julian) called me personally (in the afternoon) and asked if he could provide me with anything to satisfy my disappointment in Checkmate’s Service. We talked for a lengthy amount of time and tried to explain, etc. I still don't believe they can search all of what they claim or even have the ability to do it, but I don't think there are any other sites (of this nature) that are any better. They claim searches of (9) categories, and the first (3) they are very good at. Therefore, if all you want is a Name & Address & Relatives, & Living/Dead, then I would recommend this site. At least it is legitimate as opposed to a scam, and that's always nice to know when you are dealing with businesses on the internet. BTW: I kept my account (at least for a while) or until I hear of a better one.
Hi Pat,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 22, 2014
Well, it's not worth the money to check myself out, because I hardly recognized the dull person portrayed. But that's OK.
Hi Catherine,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 22, 2014
Caveat Emptor. "let the buyer beware." Site reports to provide considerable back ground information in many categories of interest: Problem is once you sign up and agree to a monthly fee and access your reports, you find that you must agree to multiple fees to access reports you thought were included.... I was told that the reason for the additional fees was because they had to pay for them. Wish I had been told this in advance. Once you sign up for a trial prior you must cancel or monthly fee will continue.
I called and canceled my subscription, ask for a refund and received a 50% refund. Wish I have read something like this before I signed up. You do not get what they lead you to believe you will receive and this is simply not right. Will see if they cancel my billing and only refund the 50% as promised. It doesn't surprise me that another report claims that they sell you email address so look out for an onslaught spam in you in box. Caveat Emptor!!!!
Hi Edwin,
We’re really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 22, 2014
So frustrating to be on the correct person, and then have this site constantly have incorrect information show up... especially for social media, arrest records, etc. If we have clicked on a certain person, the person shouldn't change when we click on the different options like arrests, etc. Goodbye!
Hi Susan,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 22, 2014
When I type in a name, specific city and state, it shows names that are not correct. It shows the first name which is correct, but not the full name or correct city/state. Report should state "No records" for the name I am searching. To rate my experience, I feel none of the above. I just feel confused at times.
Hi John,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: May 23, 2014
I would like to thank Julian for refunding most of what I paid for instant check mate and being very polite. I did not expect to get a full refund because I did use the product for a day. Thank You again!
Original Review: May 22, 2014
I would not recommend this to anyone. I am very good in searching for people and I find that Instant Checkmate gave me all the same information I can find for free. I paid for 6 months and used this service for one day (my account was active for one week or less). I thought I would get an arrest record and I was not able to retrieve it. I called to cancel and to get a refund. I am getting a 50% refund (I am getting charged for more than a month's use) when I will never use this again. I was willing to pay the month fee! I just did not feel I should pay more for something that is worthless.
On the positive side it is easy to use. If you have time and patience you can find all of the information on these reports for FREE. I wish I read these reviews first. I would have saved a ton of $. This is my first review I have ever written. I have been dissatisfied with other products. I just feel that this is a scam and people should be aware. Also most information was not accurate!! Buyers BEWARE.
Reviewed May 21, 2014
I tried getting info on someone who I know went to jail for child abuse (they beat up my brother), signed up. Was told twice the file HAD important free information paid them and got NOTHING! So I tried one more person with a record and also got nothing! You get more from GOOGLE for free! It's a scam site with no information, I had to call to cancel and was basically TALKED at saying I did not read the fine print. Threatened to write a bad review and after two talks with "management", they refunded my money. Complete crap site!! I used an abbreviated name to sign up and have TONS of junk mail in my mail box with the abbreviated name I used on this site!! I got my money back because I'm strong, but they were reluctant and I'm sure they will take advantage of anyone who will give them the chance!!! Beware!!! Checkmate give me my hour back!
Hi Brandi,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 21, 2014
I wanted to run a check on myself just out of curiosity so I used Instant Checkmate. I paid the initial $23 and much of my information was missing. What was there was seriously outdated. It said my current address was an address I lived at over 7 years ago. It showed a vague arrest/traffic in my criminal report. I stupidly paid the extra $20 to upgrade and "see what they can't show me in the basic report." It was exactly the same thing, absolutely nothing changed. It did not elaborate on the arrest/traffic (I assume was for a ticket from years ago). My address was still wrong, no marriage record shown, did not show my professional license (I'm a nurse practitioner) although it did show my astrological sign (how fricken stupid). I called to cancel right away, waiting for the confirmation. Luckily I paid via paypal so hopefully if I'm charged again paypal will deal with them. This site is for pathetic stalkers, not for people interested in a serious check. Avoid it. $43 wasted to read my horoscope. Total frauds.
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 21, 2014
Staff member bought one report, but in essence they sign you up for reoccurring billing. Additional, the one report bought had little or no information dispute requesting a full report. The site gives you one or two pieces, then proceeds to up sell you for more and more information. They advertise a criminal check, however, you must pay EXTRA to get that information. The information sold to people is obtained through free sources. Customer service is not helpful, they will ask for private information in an effort to "verify an account". However, I suspect that is when an account is established. DO NOT USE INSTANT CHECKMATE.
Hi Danica,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 21, 2014
So easy to use.
Hi Marcia,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 21, 2014
Can't see any information for my search!
Hi Mary,
We're so sorry to hear that you experienced technical issues during your search. Thank you for reaching out; we will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 21, 2014
I signed up wanting info on potential new family member as advertised. I got no nothing. I sent email to cancel. They did not cancel and charged me for three months before I 'caught' them. Refund was refused. Be careful. Be very careful.
Hi Rusty,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 21, 2014
This person is on the National Sex Offender Database, but did not appear on my report. I want a refund.
Hi Angela,
We hate to hear that you didn’t find the information you wanted in Instant Checkmate’s reports. Unfortunately, it looks like we don’t have access to certain records on the person you were searching for. A member care manager will reach out to you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 21, 2014
Attempted to update report in the past 3 weeks. Called customer service twice and all they could say or do was that they had been having technical issues. I should be offered an immediate "free" updated report. This website is misleading customers of full disclosure. Instant Checkmate has failed to perform and produce "FULL DISCLOSURE".
Hi Ramona,
We're very sorry to hear that you experienced problems with our site. A member care manager will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed May 21, 2014
I bought a subscription to Instant Checkmate and performed a search of my own background. I found myself, yes ... BUT my personal profile was merged with that of my brother's ... had my bro's name listed as an alias for me, and vice versa. Listed both of our addresses (present/current) AND contained references to potential criminal records that don't exist. I had to contact Customer Service at this lame site, get reimbursed,and have their skewed information removed from the site. I do NOT recommend this as a reliable source of information whatsoever. Actually, it's sort of a big joke - with potentially damaging consequences. This site needs to be closed down since it cannot deliver what it says it will.
Hi Kevin,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 21, 2014
I paid because you say information will be made available. This isn't so. To get some of the info that you say is available, you have to pay MORE money. This is bull. I paid for something that you don't make available. This is a ripoff.
Hi Judith,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 21, 2014
This was most disappointing... your advertisements over promise. Nothing is available without paying $25 and that information is general knowledge through online Google searches at no charge. Then, if I want more detailed information, there is an additional $20. I will let others know.
Hi Joyce,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed May 21, 2014
Sure... it can find 90% Names & Relatives is real good....... BUT AFTER THAT there is very rarely a telephone number... reverse look-up is nonexistent... ARREST RECORDS must be just a "Come-on" with you folks as with the MARRIAGE & DIVORCE RECORDS. I found only (1) person with a LICENSE of some sort. I signed for (6) mos... but I won't renew unless you get your act together. Personally, I just think you don't even have the capability to provide what you claim... Disappointed because I saw a review claiming you were the highest rated; that doesn't say much for the whole lot of you. You've got to be making the "Bucks" but that's really how most folks find success.
Hi Pat,
Thank you for reaching out. We appreciate honest feedback. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2014
This was sort of a waste of money. Everything available I could easily find out online by myself. It seems pretty dishonest how in order to get the type of information one would expect on this site, you have to purchase multiple levels of "access". What makes it so frustrating is that it is not clear upon first purchase that you are receiving so little for the money you expect to pay.
Hello,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2014
They do not cancel upon telephone request. They ruse you to believe it may be sent to junk mail and lost but if you track you JM box, you will see it was not sent at all. Cancels are not sent to confirm or evidence the cancellation. You are then billed on auto for months until it is brought up again. Site has no way to remove credit card or bank card info. They have it and only choice is to go to your bank and to unauthorized their charges through chargebacks.
Add my name to any FTC lawsuit. Glad to participate.
Hi Carlos,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 20, 2014
This company and along with many others has false advertising. They have their service quoted in any web search "FREE". Their service is not free. Once you put in your number to obtain a name, the database comes back with information saying they have it. To get it, you must pay!!! Why are you letting all of these companies put the words FREE in their service description. They should NOT BE ABLE to do that. FALSE advertising. You put in a search on the internet for Free telephone reverse look up so you can obtain the person's name who calls you. Practically all the listed services state FREE. They are require payment for that information. This is just like the scheme that Free Credit Reports followed in which the gov't or whomever got them to stop!
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 20, 2014
(arrest record) I've never been arrested.
Hi Theresa,
Thank you for reaching out. A member care manager will be in contact with you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2014
When I first subscribed to your services, I was given more information than what I have been getting in the last 2 months or more. One name in particular gives the address and age of the person but when I click on it the name and information that shows up is for the son whose address is actually different and the information is about him. I did double checks on others who, in the beginning gave much info and now all I get is just the name and address and not much else. Phone numbers - forget that. 98% of the time, a message pops up and says no information on this number. I am going to call and stop my subscription. Also I think the premium package is a waste of money.
Hi Charlotte,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2014
It is doing a fantastic job locating people we have not seen in years. Kudos!
Hi Martha,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 20, 2014
This website is just like the others. Although it states that they don't believe in hidden fees and blah blah, it is a lie. I would have paid whatever the price and renewed and remained a loyal customer if I was given a single fee with nothing extra to buy, no premium content and info that I have to pay extra for.
Hi Amelia,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2014
This site was advertised to have background information. I searched myself and while it does have SOME correct information, it in no way depicts information that I know to be true about myself. For instance, there should be a marriage and divorce that is not listed under my current, former or under my former spouse's name. NOT worth the money!!!!
Hi Sally,
We’re sorry to hear you were unable to obtain the information you were seeking. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed May 20, 2014
Instant checkmate revealed absolutely nothing on me. I am a veteran and get VA care and Compensation and I am disabled and get Social Security Disability and I own a house in California and yet Instant Checkmate found zero information on me, ha ha ha, use it and lose it. What a ripoff...
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed May 20, 2014
Worst customer service ever! I went through the searches, created an account, then when I was comparing prices, they charged three months to my paypal! Called immediately to cancelled and was yelled at. Told them that the whole thing was an accident, and they pretty much called me an idiot. I clicked one of the memberships to see what the total price was going to be, and then I am directed back to website with a brand new membership. After the horrible phone call, I went to look at what I just HAD to pay for (cause they don't do refunds), and the results were horrible. I even searched myself, and the information was wrong. Please, use another site.
Reviewed May 20, 2014
I was wanting a phone number of someone. When I went to their name it said they were updating. It has told me this for three days. What's going on? I may want my money back. Please call me.
Hi Gil,
Thank you for reaching out. We're so sorry to hear that you experienced technical problems on our site. Someone will be contacting you privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
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