Instant Checkmate Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
Filter by Rating
- (1,074)
- (382)
- (432)
- (698)
- (1,621)
Popular Mentions
- 4,952,979 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,952,979 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 23, 2014
This site has been very helpful finding old childhood friends that I had lost. Thank You!
Hi Catherine,
We’re so happy to hear that our service helped you locate your childhood friends. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 23, 2014
I never see an apt. # in the addresses you provide. That info would be helpful for me. Otherwise, I am fairly satisfied with your service.
Hi Joseph,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you weren't able to obtain specific apartment numbers. However, we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 23, 2014
Everyone I looked up I know for a fact the background on these people and if any information showed it was 95% wrong or didn't show at all. Some information was scrambled between different people that should have gone to the other. I feel like this was a waste of my money!!!
Hi Debra,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 23, 2014
I am a little disappointed in the records available for marriage/divorce and arrests. I was able to find my own traffic tickets, but was unable to view arrest records of individuals I know have been arrested. You have no record (can't find) info on subjects that I know are married or divorced, as well. Less than satisfied with the info I was able to access. I can find most of this info elsewhere on the net. This was a waste of my money and I will be cancelling when my month is up.
Hi Steve,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 23, 2014
Records don't seem to be displayed. Price is high for such few databases.
Hi Denny,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: April 29, 2014
Although they didn't have the information I was looking for I'm very impressed with the customer service from Instant Checkmate. I was contacted by member services the same day I cancelled my account and was issued a full refund.
Original Review: April 22, 2014
I paid for this service two weeks ago and I have already cancelled my account. It was only after I paid for the service that I was informed of the limited information Checkmate's service has available. I do not recommend this site.
Hi Aaron,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Updated review: May 30, 2014
Although the information I was looking for was incorrect the customer service staff contacted me and issued a full refund.
Original Review: April 22, 2014
Seems to have outdated and mismatched data. The basic report is very inaccurate. The premium report is more what I expected but cost an extra fee.
Hi Joseph,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed April 22, 2014
I can't believe how easy it was to find family that I hadn't seen or heard from in years. Thank you.
Hi Jada,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 22, 2014
I have found a lot of people I grew up with in the short time I have searched on checkmate. Thank you for your help. :)
Hi Anthony,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 22, 2014
I used them once to find information on a person living in NJ. The information was out of date. They continued to bill me for many many months because they must have a hard to find continuous billing note on their site. I view them as little better than scam artists. Shame on this company.
Hi Gary,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 22, 2014
I know I signed up for the possibility that the info would not be accurate, but the only thing they got right was my current address and mentioned my ex and his wife and son. The other inaccuracies are too numerous to count. This was not helpful for me at all. Hopefully since I am stuck with it now for a month, I can find something out that may be accurate for others, but now I have my doubts.
Hi Gail,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 22, 2014
We are a company that has been in business in Colorado for over 30 years. Our name is very similar to Instant Checkmate. We average 5 telephone calls per day from angry consumers looking for this business that we are mistaken for. Our employees have the contact information for Instant Checkmate at their desks so they can lead these angry consumers in the right direction. Not only do these calls disrupt the workplace but are getting to the point it's harassment. We have actually had a complaint filed with the BBB because we were mistaken for this business. Of course it was straightened out and removed from our file but the time spent defending our name and reputation was outrageous. Instant Checkmate's website makes it very hard to track down a phone number and contact information for consumer complaints. We spent a considerable amount of time locating their contact information.
Being associated with this business, by name only, is turning out to be a nightmare. I've never talked to so many angry and frustrated people in my life. Once we convince them we are not affiliated with Instant Checkmate, they are apologetic and frustrated that they can't find them. I feel for these people. I also am frustrated for the amount of time we spend deflecting their company complaints. Our productivity has decreased due to the phone calls received on a daily basis. Instant Checkmate is located in Arizona not Colorado! If they are as legitimate as they say they are, why don't they display their contact information in a more user friendly location on their website.
Hi Marcie,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 22, 2014
I ran a background check on someone I know. The website said it was compiling records from several sources such as marriage, divorce, criminal, social networks, etc. It cautions that the information may contain graphic criminal records, etc. then it charges a fee to join. After joining, it asks if you want to download reports in PDF format, if you say yes, then it will cost an additional $1.99. You finally get to download the reports after joining and paying their fees. The report I received did not include marriage and divorce records which I know are on file, bankruptcy records which are on file, or criminal records which are on file.
To get additional information is Premium Data and you guessed it, you will have to pay more for it. To me this is a SCAM they lead the user to believe they are getting much more information when the report is run, then after you pay the fee and download the report, they tell you the important information will cost more. They need to be upfront with web page that explains their fees and what is included prior to have the consumer wait while they say they are running the step by step reports which are time consuming. I joined tonight and am cancelling my membership tomorrow morning.
Hi Donna,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 22, 2014
No information before 1974. Missing names, previous addresses & relatives. Incorrect information. Information on People Not known showing as reported person. All in all I think this website is too expensive & too hard to use only to find misinformation.
Hi Judith,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 22, 2014
Instant Checkmate is one of the most accurate companies I have ever used. The ability to cancel at any time is convenient and accommodates my needs. Their sales associate Robert is so kind and efficient. I will be returning to this company as soon as need be. Thank You!
Hi Shasta,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 21, 2014
I conducted one search on a person whose background I know, and who I'm very familiar with. With the exception of the month and year of birth, none of the information given was accurate. All three records reported were incorrect, and the actual records I knew existed were not given. In other words, nothing that was promised was delivered. I bought snake oil. Embarrassed, I called and requested a refund immediately, and after 25 minutes of verbal judo with the customer service agent, I received one. Don't waste your money. This company does not (and CAN not, according to the customer service agent) deliver the service they are selling.
Hi Lisa,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 21, 2014
Advertising promises full and complete report if you join. Once you join you only get generic information available through other sites. You must pay extra if you want to see criminal, civil or license information. There is also an up charge to have the report in PDF type format for easy download. Otherwise you get an HTML document in a helter skelter format. It's a scam.
Hi Jeni,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 21, 2014
Have found reports helpful in locating associates whose location is unknown because one or both of us has moved at about the same time and contact has been lost.
Hi Robert,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 20, 2014
The information you can access on this website is very limited. If you are just looking for addresses, past and present, and phone numbers (including cell phone #s), I have found that it's pretty accurate. And it also includes social network information. All of this could be done without spending any money, however it is a time saver and I feel like I have gotten my money's worth. There isn't much as far as criminal background history, so I wouldn't suggest it for this. I paid the extra 20 bucks for info on one individual and it simply wasn't there at all. Google provided me with links for all of that. But I think it's unfair to say this site is a rip-off. You really can't expect too much for 14.95 and unlimited searches.
Hi Amy,
Thank you for reaching out. We appreciate your honest feedback — it allows us to do our job better! Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 20, 2014
I did not receive any information for my trial offer or one month paid subscription. As a consumer I would not recommend using this source for information because nothing is offered that can't easily be found with a Google search. The only very positive thing I have to say about my experience is that I was able to cancel my subscription after paying the first month. My suggestion: Don't waste your time or money on this site.
Hi Judy,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 20, 2014
Old man of 70+ hearing impaired. My call center man took me to site to help me spontaneously to have information about a known person. I got immediate response. Though I was charged $3; however I got phoned through someone and lady on other side cancelled my membership without a fuss. It shows class and culture and alert staff of Checkmate. I wish them all the best for their quick lightning response if you like to know information of your nearest and dearest. Wish all the best and may God bless you.
Hi Ramesh,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 20, 2014
You promised for all the data but have another upgrade and even that did not work and got error. I knew more than what you show about people. I want my money back.
Hi Hus,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 20, 2014
Love it. Was a member last year. Looking for friends.
Hi Michael,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find information on your friends. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 20, 2014
I wanted to check out information on myself because of alleged identity theft, and on my family to see how accurate it is. Well, my mother has been dead for almost 33 years, but not here. My daughter supposedly has three arrest records, but they don't even match the part of the country she was living in. I also paid the premium on my nephew twice, because the first one should have been his dad, but no useful or accurate information on either one. The arrest records are totally ridiculous, i.e., wrong race, wrong part of the country, etc. There are no marriage or divorce records, and apparently none of us have any social life, at least not online. This is a total waste of money website. I spent about eighty dollars and got about ten cents worth of accurate information. Save your money. Just ask Professor Google.
Hi Robert,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 20, 2014
I subscribed for a month (no one-time reports available) to get reports they claimed to be "detailed". But if I wanted something useful, I would have to upgrade. Oh, and if you want to download the report in a pdf... extra money please. You can get more information by googling the subject and looking on Facebook. Took me 5 minutes to find them on Facebook, where Instant Checkmate found NOTHING!!! I think it is a scam company.
Hi Sylvia,
We're sorry to hear that your recent experience with our site was not positive. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us directly with any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 20, 2014
I signed up earlier today and have already located six of my classmates from the class of 1964! And, 3 of those were women, which we all know are harder to locate years later because of name changes, etc. I'm very excited and ready to get back to my search.
Hi Kristi,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you locate your former classmates in time for your reunion!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 19, 2014
Checkmate is great for locating old friends and former acquaintances. My only issue is with the search field results where the state or other jurisdiction - in every case so far, returns zero on marriage/divorce records. Suggest Checkmate provide a link or other menu pick that illustrates at least the current state/territory law(s) for this important search point. Thanks!
Hi Robert,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We want to let you know that we’re committed to making things right, and we will definitely take your suggestions into account. A senior member of our member care team will contact you privately to provide further assistance in this matter.
Sincerely,Member Services
Instant Checkmate
Reviewed April 19, 2014
I have been a subscriber with Instant Checkmate twice now. When I signed back up the other day I was able to get the actual DAY someone was born, now I can only get the month and the year. When I was a subscriber back in January I was able to get the actual day they were born all month; now I find I was only able to get it for the first day or two, and now no longer. Why?
Hi Julie,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible. However, since our reports do reference different data sources, the information may vary slightly depending on the source of the records. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 19, 2014
There is minimal if no information i.e. driver’s license, criminal, etc.
Hi Pat,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 19, 2014
I paid for a full year with full access for reports on background included but the last two months each time I attempt to access the background report, the screen shoots up a new upgrade offer to get the said background info when I already paid for that service.
Hi Kathy,
We're so sorry to hear that you've experienced technical problems on our site. A member of our team will contact you privately to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed April 19, 2014
Very misleading, does not provide complete information and everywhere you turn more charges. Will cancel immediately!
Hi Carmen,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 19, 2014
I went to this site to look myself up, as I am interviewing for jobs currently, and I was curious to see what might be out there. This site practically gave me a heart attack when it warned that my search results contained "VERY GRAPHIC INFORMATION." Apparently, my date of birth is very graphic? I am extremely concerned that employers are seeing this absolutely FALSE, DECEPTIVE, AND MISLEADING STATEMENT about me, and that it is costing me opportunities. Putting this statement on its search box without discretion is completely defamatory. The statement is untrue and it is published with knowledge of its falsity and/or reckless disregard as to whether it is false. I don't understand how this company still exists. It operates in a manner that violates several consumer protection provisions of every state. They should not be allowed to do business.
Hi SJ,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us directly with any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 17, 2014
There was no helpful information. Many of the individuals I searched for had a birth year of 2014, including myself!!!!!! I did not understand the purpose of showing the criminal records of every individual that had the same name as the original person I was searching for. It makes it look like the person's criminal history is a mile long, when really some of the offenses belong to another individual with the same name!!!!!!
Hi Nancy,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 17, 2014
I am rarely gullible enough to be caught out by charlatans, but I goofed this time. I needed, needed, needed a phone number for an old biz acquaintance. Instant Checkmate made it appear that an extensive search was being done with bar graphs that update over a long span of time. This added to the illusion. While the bar graphs were updating, I checked my computer network adapter throughput to see if my computer was being invaded. I don't think it was, but I don't trust this company. When the search was done, I was finally offered the report for a fee. Oh, big surprise! I was informed that the search revealed some graphic details about the individual I was looking for. This added legitimacy to me and I fell for this up selling ploy.
I am out $22.86 at this point, but there's more. In order to retrieve the report in PDF format another $1.99 is needed. All in all, I spent $24.86. You know what I got? Antique data, nothing current. I found less info here than at the county recorder's office. As I said, I really wanted a phone number. Here's the kicker. There's another fee required: about $11 more. This is the best bait and switch I have seen. This company is a fraud in my opinion. Go elsewhere!!!!!!! They are getting away with this fraud because of the disclaimer at the bottom of their page that states, "The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence..."
Hi Eric,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 17, 2014
This is bogus. I tried looking up two people I know are convicted felons and there's nothing on here. So I looked up my name and several family members and nothing is accurate on them either. It's ridiculous. When people have been married for 30 yrs or more there's no records of that. Also it's a scam. You pay a lot to get information and you're lead to believe you will get everything for that price, then you have to pay more money and so I paid another twenty dollars for one person's criminal record through the premium and there was nothing when I know there is one. This is a scam. You can go to the county you live in and get a person's record for free. I want my money back.
Hi Courtney,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 17, 2014
You sign on and pay based on information your claim to have, only to find out you have to pay even more to get what you want. I cancelled my subscription within an hour of buying it.
Hi Nicole,
We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 17, 2014
Would be nice if it were for free since this is all public info anyway. If it is not public info that they get, how is that legal? They should at least be upfront about the cost before having you do the whole search. Just someone making money off of scaring people rather than really trying to help - in my opinion of course.
Hi John,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 16, 2014
Cannot load reports. Gets as far as personal then it doesn't go any farther.
Hi Thomas,
We're so sorry to hear that you experienced difficulties on our site. A manager will contact you privately to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed April 16, 2014
I have tried to download complete background checks on four people in the last hour. Two of these people have criminal records, namely NM state DUI records, that are not listed on this website. I'm angry. Your website sucks! Get with it, please. I am paying $15 a month now for the next three months for really washed out information. I hate to say this..... but even the record on myself is incomplete.
Hi Sophie,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 16, 2014
I was suckered in with their flashy website and against my better judgment paid for a 1 month membership. Site said I would get a detailed report, including criminal, but gave out entirely wrong info on my girlfriend. I immediately called to cancel and was told I would get 50% back. I used the site and paid for a specific service that was not rendered to me. I should be entitled to a FULL refund not a partial one. So, I used a search engine to find out if it was a scam and low and behold, not only are they not BBB accredited but there are hundreds on top of hundreds of consumers who have complained about being scammed, promised a partial refund and never receiving it.
Good luck getting your money back, let alone getting any accurate information on yourself! Always check for the rip-off report before handing over your hard earned money to people like this! Legal action is going to be taken and I'm calling my financial institution as soon as I post this. Lesson learned, even if it seems legit always (ALWAYS) check to make sure!
Hi Josh,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 16, 2014
This is a scam! I purchased a membership and was informed that I could run unlimited background checks for one month. I ran reports on myself, my siblings, and a friend. The only information I was provided with was all of our names, addresses, and birthdates. Then an advertisement notified me that I could contain all the additional information, which I should have already received, for an additional $19.99 per person. I fell for that scam and paid the $19.99 for one person. The only additional I received was the SEV on his home. I called to complain and request a refund less than 1 hour after paying for my membership. After a half hour of haggling with the representative, he finally agreed to cancel my account, issue me a refund of the $22.86, and send me email confirmations of both.
This turned out to be just a lie, as I did not receive my refund, nor did I receive an email confirmation that my account was closed, nor did I receive an email confirmation that I would receive a refund. The representative lied to me. The representative also told me that under no circumstances would I ever receive a refund of the $19.99 that I paid to receive additional information that I received on that individual, even though Instant Checkmate did NOT provide me with the information they promised to provide me. This is a SCAM!!!
Hi Matthew,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 16, 2014
I found my name and I am very pissed right now!! You have totally WRONG info. associated with me!!! You don't even have my middle name OR initial right!! I am actively seeking employment and even though it states your site can't be used for determining employment, how do you really expect people to abide by that!?!?!?! I might very well be a victim of identity theft and of course, your site is just to make money! There is no recourse actions on your site if you feel the info. about yourself is wrong or not even you!! And it's VERY WRONG how you repeatedly spray WARNING-VERY GRAPHIC all over the damn place!!! Of course people want to see that... then you pay $ only to find out your VERY GRAPHIC report includes a damn speeding ticket!?!?!?!
Hi Cyndi,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 16, 2014
I will find a person but then I do not even get a phone number? This site is linked by White Pages but no phone numbers, so what good is it?
Hi Joseph,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 16, 2014
Thank you, but your report is not free nor does it include any arrest records, which is why I searched for background check. I've paid your for absolutely nothing and now what am I to do about getting my report? Possibly paying another company.
Hi Eric,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 16, 2014
The accuracy is not the greatest, but that was expected. My real issue comes with downloading the PDF files. It's hit and miss. Some will download and some won't. This is a recent issue and I've submitted a fix request already. Aside from that, the site is usable and operable.
Hi Brad,
We're so sorry to hear that you experienced difficulties when trying to download the PDF version of your report. A manager will contact you privately to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed April 16, 2014
I have looked up people that I know have arrest records but nothing shows up on them. And some have case codes and nothing saying what the arrest was for so I know nothing more than when I started.
Hi James,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 16, 2014
I'm very pleased to have access to this company's ability to make it safer for all of us. Thank you very much.
Hi Marlene,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 16, 2014
Thank you for your services.
Hi Rudy,
Thank you for the positive feedback and high rating! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 16, 2014
On 4/15/2014 at about 9:00 pm central, I purchased a one month's access for background checks through Instant Checkmate. Their ad was misleading as it indicated that it would be up to date and accurate information. I paid my fee of $22.86 and was prompted to input the name of the person I was searching. After it found information it prompted me to pay $1.99 for a PDF copy. After doing so, I got information that was more than 3 years out of date. The person I was checking has been living in Mississippi for the past 3 years and Instant Checkmate indicated that she was in Michigan.
The web site then prompted me to upgrade to Premium for an additional $19.99 for more detailed information, so I did and only got names of possible relatives. I contacted the company and spoke to customer service, and explained that I had paid for a service and not received any information. I got the run around and double talk about information that is public record. While on the phone I told the customer service agent that I told her that I was going to do a search of myself. I input my information and a different Michael ** came up. What is strange about this is in the information it ask for your city. The city of the Michael ** that came up wasn't even in Gulfport, Mississippi. Customer service agreed to refund my first fee of $22.86 within the next week to 10 days. I told them that I wasn't happy that I wouldn't get a full refund as their service wasn't provided.
Hi Michael,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 16, 2014
I was curious to see what may be "out there" regarding my personal history. I signed up for Instant Checkmate and found that my own information was accurate with some minor inaccuracies, i.e., very old addresses, old places of employment, etc. I called and cancelled my 5-day free trial within two days of signing up. I was told over the phone that I was all set; my account was cancelled. After that, I did not think about Instant checkmate again until today.
I was looking through my bank account statement and found that Instant Checkmate never cancelled my account and had billed me for 4 months at $29.95. I called and explained that I cancelled the account months ago. Instant Checkmate disagreed and would not refund my money even after I brought up my phone records and provided them with the exact date and time of the call. The day I cancelled, we were on the phone for 4:00 minutes, however Instant Checkmate said there is no way to know what that call was about and they did not have any record of my cancellation. Do not use Instant Checkmate. It is a complete scam. And if you cancel, ensure you get a confirmation number/proof that you cancelled... Buyer beware!
Hi Eric,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 16, 2014
Your company made an entire $11.43 from a person on SSD! Every penny counts to me! Word of mouth about you will get around. I have read much already about people's experiences with you. NOT good at all. I wish I read them BEFORE I joined for a month. How nice of your supervisor Ashley to credit me back half of my money after being a member for an entire 10 mins. then cancelling.
Hi Lisa,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 16, 2014
The information is not up to date. It is at least three years ago. I checked my own information and I moved over three years ago and you do not show my current information. I did like how you showed satellite location with current time. Did not like how I kept having to pay more & more to keep getting information.
Hi Shawna,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 15, 2014
This is so easy & quite accurate. I'm GLAD that I started using this for multiple reasons!
Hi Don,
Thanks so much for the positive review and high rating! We really appreciate your business, and we're happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 15, 2014
Saw the article on AOL so I thought it was worth looking into. I wanted to see what others would see if they looked up my name. Was it correct and how much is out there. I clicked into the website. It advertised that you see everything when you do a background check. First request was a $22.95 monthly fee. Fair enough to see what is there. I paid and put my info. in to get the report which says it has name, birthdate, licenses, location, tickets/arrests, etc.
Clicked to download the report and it said it would charge $1.99 to download report and no more fees would be asked. The report came through with my name and birthdate. If I wanted to see anything else I would have to pay another $19.99 for the "Premiere Membership". I canceled the service within 5 min. of opening the account (because it has to go on an auto pay) but they couldn't return any money. What a waste of time and money. They should spell out what you get for what price so you can decide whether it's worth it.
Hi Brenda,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 15, 2014
I found the site to be adequate in the information that was available. It was quick and easy to find what I needed. It is worth a try before signing up with any other information service.
Hi Derek,
We're so glad that our service helped you find what you were looking for. Thank you for the great review and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 15, 2014
I like being able to locate information on people who I am doing business with. Makes it nice to review a person's history and know that they are not lying about who they are.
Reviewed April 15, 2014
It would be helpful if the reports included a phone number with them at the top under the address instead of having to click on the social tab to see if one is available! Sometimes y'all won't have a phone number and I can go on whitepages.com and find one myself. If I can go to other sites and get the info (free sites and that), then what's the point of paying y'all? Also, I do think it's a huge rip off to click on a premium report and it gives you no further useful information on someone and you're still charged for it. That is a total rip-off. Other than that the site is pretty helpful.
Hi Tim,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that you experienced difficulties on our site, and we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 15, 2014
I joined this and when I clicked on my husband's name in a list, it brought up 2 arrest records. He has never been arrested or been in trouble with the police, and never lived in the state where these arrests supposedly took place reports. Since we have been together since before these arrests took place, I think I would know if my husband was at the other end of the country! It is grossly inaccurate and could cause extreme upset in people's lives. Luckily, I know for a fact these reports are either fabricated, or relate to someone else with the same name, born the same day. Surely it cannot be legal to attach this sort of thing to a person's name without absolute proof they are genuine and pertain to that particular person. Shocking!
Hi Anna,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 15, 2014
I have done advanced searches and never see Marriage records. Not 1 Marriage record.
Hi John,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release certain records to the public, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 15, 2014
Found most everything I was looking for; definitely recommend!
Hi Stephanie,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 15, 2014
Was suspicious about my sister's past and grew suspicious when I received calls from my bank telling me that someone had tried to use my credit card without my authorization. This is a great service you provide. Thank you.
Hi Gregorio,
Thank you for your positive feedback and high rating! We’re so happy to hear that our service helped you find the information you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 15, 2014
Able to determine who is who with the help of Instant Checkmate. Thanks.
Hi James,
Thank you for the positive feedback and high rating! We’re so happy to hear that our service helped you find out more about the people in your life. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 19, 2014
I must admit. My very first time I used this service, my experience was not a good one. However, after having called customer service someone called me immediately to see what, if anything they could do to help me. That was over a month ago and I have been using the service daily. I am working on locating my high school classmates whom I have not been able to locate until now. Thank you to Instantcheckmate.com for a most helpful site.
Original Review: April 15, 2014
While I was able to find some information, it was not all that I thought I would be allowed to access. You have to pay more money for more information. I thought I would be able to get address, phone numbers, e-mail address, employment, marriage, divorce, and death records. If you all really had an "unlimited search" site, there would not be another charge for additional data. I was able to find a small portion of the information I was seeking.
Hi Billie,
Thank you for your feedback. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed April 14, 2014
I have been looking for my son, David, for over 2 yrs & your info has not shown me anything new.
Hi Rex,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 14, 2014
This site gave me absolutely no more information than what I had already found for FREE! How do I cancel my subscription!? This site is a rip-off! Can't locate marriage records. Can't locate jail reports that are factual. Can't locate divorce records. Can't locate any more information than I could on any other site for FREE!!!
Hi Christina,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 14, 2014
Find the site confusing at times and unable to find the info I'm looking for.
Hi Jim,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 14, 2014
I am turning 60. I left my hometown a long time ago, but I always think about my friends. So before I call, if I have some input to their life, would be nice for our old age get together.
Hi Holly,
We’re so happy to hear that our service helped you locate your old friends. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 14, 2014
The site gives NO information. I can get better results by googling someone rather than being ripped off paying for NO information. MY information is incomplete... WHAT A RIP OFF.
Hi Timothy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 14, 2014
There just is not enough information on people. For one thing, you don't use social security number so it is hard to pinpoint who you are looking for. And every time I put a name, the message that show up does not tell me anything except if I want more information that I need to pay more. I called for support and they told me the message means is that's all they could get on that person. I explain to him that when I first started using this site it gave me more to go on. He stated I could always stop using this service if I was not happy. And that was no help at all.
Hi Carol,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 14, 2014
I pay a monthly fee but for the last 2 months, I have not been able to access any reports that I have run. All I get is the name and when I click on one of the tabs - all that happens is that it just keeps trying to open but never does. I get the Found A Bug icon on the side and I have reported this problem numerous times but I don't get a response or the problem fixed.
Hi Robin,
We're so sorry to hear that you are experiencing problems with the site. A member of our team will contact you as soon as possible to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed April 14, 2014
I signed up. Started a search and realized through the process they kept adding upgrade costs for services advertised as included. Very misleading. I called them immediately to cancel and complain. The lady spoke with her supervisor and agreed to half the cost. No deal. I would settle for nothing but a full refund as this is a scam. She went to supervisor again and agreed to a total refund but it would take up to five days to process. What a rip off.
Hi Larry,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 13, 2014
Looking for relatives for my family tree.
Hi Ralph,
Thank you for your feedback! We'd love to help you locate public records for your family tree. A member of our team will be contacting you privately to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed April 13, 2014
My son and husband, I have not heard from them for 18 years.
Hi Christy,
We’re so happy to hear that our service helped you find information on your son and husband. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours a day Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 13, 2014
This was the most wasted money I had ever spent. You all need to have on hand what you advertise. VERY VERY POOR SERVICE. Will report site as con.
Hi Sherril,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 13, 2014
I don't think we are given enough information for what you say we would be given. No marriage info and a lot of information that I just don't care for. Horoscopes who cares about that? And we can get some of the info without paying for it on other sites like address, phone numbers etc. And when I go under the same person a week later sometimes, it's very different from the last time; I don't get it and what to trust.
Hi Sharon,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 13, 2014
This site is easier than some other search sites!
Hi Kathleen,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 12, 2014
I have paid 30 dollars for incomplete non updated reports. My son died 2001 Adriel ** in his teens.
Hi Sonya,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 12, 2014
PDF DOWNLOAD FEATURE NOT WORKING.
Hi Rick,
We're so sorry to hear that you are experiencing problems with the PDF feature on our site. We'd be more than happy to assist you so that you can download your PDF report as soon as possible. A member of our team will be contacting you shortly.
Sincerely,Member Services
Instant Checkmate
Reviewed April 12, 2014
I signed up for their $1 five day trial membership in order to conduct one search. The search produced no more valid information than is available from white pages and google searches but also generated a bunch of incorrect data. When you take out a trial membership, you also agree to automatic renewal at $30 per month thereafter. I should have immediately processed a cancellation. Unfortunately, I did not print the contact data from the website and therefore my credit card began being charged the monthly membership fee.
When I tracked down the contact info (on my cc statement) and called them, they agreed to cancel my membership but resisted issuing a refund. After waiting 23 minutes on hold to speak to a supervisor and being told that I had signed a contract with them (for which they admitted they could not produce a copy), the floor supervisor reluctantly agreed to issue a refund. I will be watching carefully to ensure that the credit issues. Folks, this outfit is not like an upstanding internet purveyor like Amazon or eBay - they over promise, under deliver and resist making the situation right.
Hi Bill,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 12, 2014
It doesn't really tell me anything I do not already know or cannot find for free. Example: I typed in names I knew had records and your site did not inform me of them. Another example... I am looking someone up from "State A" then I decided to look up the same person from "State B" and your site would not let me do that. It would automatically take me to a person on the list and that was it. IT would not refine to the next state I was requesting.
Hi Bernard,
We know how frustrating it is when you don’t get the information you were expecting. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 12, 2014
I wanted to get the current address of Daniela **. You got ** ; ** and ** but none of those address are a current one. If I can get the current one I will be very satisfied and happy. Thank you.
Hi Yasmin,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 12, 2014
I came across this company while checking a phone number on WhitePages.com. They are sneaky and deceptive. I would not want to do business with them. They lead you on, thinking you will get info about the phone number of the guy who has been making harassing hangup phone calls. Several pages show a green progress bar which is just there to waste your time. They do not mention their $30.00 per month charge for this information until you sign up, giving them your name and email address.
Hi Robert,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 12, 2014
So far, I have paid for this several months now and have yet to get any relevant current info. I keep giving it one more chance hoping it will be useful but my patience is about to run out and I will be giving another service a chance.
Hi David,
Thank you for your feedback. We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 12, 2014
I find names with partial & a lot of incomplete info & accuracy. The main one I have been looking for Instance, the birth date is incorrect, yet the family members are generally accurate. The arrests are all in the wrong State (yes I verified this out our county courthouse) and the address is usually a couple of years old. So this has been exhausting not to even come close, I would say, to finding what I am so desperately trying to VERIFY.
Hi June,
We’re sorry to hear you didn’t find what the records you were looking for. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 12, 2014
I am very happy to be able to get general info regarding people in my life.
Hi Jerry,
We’re very happy to hear that our service helped you find out more about the people in your life. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 11, 2014
A few years ago, someone physically threatened my son, and then went to federal jail for some sort of unrelated crime. His wife wanted to divorce him. I wanted to know if he was out of jail and divorced by now - safety concerns - and zeroed in on him and his name and address accurately. I was told to be prepared for terrible news, and that I might be shocked and distressed if I learned the truth about friends and acquaintances who might be criminals or sex offenders. I had to promise I was over 18. Having paid for 2 "prime" searches on top of my membership, I learned absolutely nothing. They said they had no access to jail time, or marriage/divorce records. In my opinion, the owners of the site should spend a little time inside to see how it works (after being taken to court, of course). How are they allowed to continue this scam business?
Hi John,
We’re sorry to hear you didn’t find the records you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 11, 2014
Looking for divorce records as you promised. Can't download PDF reports.
Hi Al,
Thank you for your feedback. We're sorry to hear that you experienced problems when trying to download your PDF report. A member of our team will contact you to provide assistance and get this issue resolved as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 11, 2014
Really thought I would be getting a lot more personal info for the money. Was really nothing in report that I could not have found for free online.
Hi Linda,
We're sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed April 11, 2014
I really expected a little more information with the membership, and disappointed that the website asked for more money to obtained that information. To be fair, this website does give you just the "basic" information... incomplete, or missing family members makes me wonder where they get their information which I found a little strange.
Hi Teresa,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 11, 2014
I was led to believe that I signed up for a 30-day membership only. My credit card company shut down my card because the account was compromised. They couldn't tell me which merchant compromised the account but it was easy to figure out it was Checkmate because I don't use the account often. Checkmate told me that reoccurring change per month would occur if I didn't call and cancel the membership. A 30-day only membership is just 30 days! No charges should reoccur each month thereafter.
Hi Cheryl,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 11, 2014
I was doing a random search about my name in Google. And I found out "1 results found for 'my name' with possible criminal records". I was freak out and made the payment and registered. There was no criminal records under my name. They even do not know my birthday. I called the service line to cancel. The representative said they say this for everyone. She said they use this frame "1 results found for 'my name' with possible criminal records" for everyone. I recorded the conversation by the way. This is totally spam. After couple of minutes of registration, I started seeing some spam e-mail in my e-mail account. They apparently sold my e-mail address to the 3rd party. Now you can say how you can be sure. I used a nickname that I have not used before. And the spam e-mails just arrived using my nickname that I have not used before after my registration. I am totally disappointed. Please do not use this company. I am looking for legal ways to get my money back (I am not a native English speaker, sorry for potential grammatical mistakes).
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 11, 2014
I found out that a friend and his sister both died over 18 years ago because I decided to try this.
Hi Jordan,
We’re glad that our service helped you find what you were looking for. Thank you for the positive feedback and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 11, 2014
Went on Checkmate.com. After reading promises of getting criminal info on a person. Approximately $60 later, nothing but address, email... Don't do it. THEY ARE FRAUDULENT. Called and complained, but they were rude... and didn't even want to have me explain. IT'S A TOTAL SCAM. DON'T GIVE your $$$$ to this company.
Hi Teri,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 11, 2014
Quick and surprisingly accurate, so far as I have been able to ascertain.
Hi Robert,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us directly at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 10, 2014
I had a credit card compromised and replaced it. It may be the one I used to pay for this in the first place. I am trying to buy it again but every attempt fails and does not even allow me to enter a different credit card. Please call me at ** to help me straighten this out.
Hi Ruth,
We're very sorry to hear you had a bad experience, but we’re happy that our member care team was able to get that issue resolved for you. If you need help with anything else, please don’t hesitate to contact us at (866) 490-5980. Our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends.
Sincerely,Member Services
Instant Checkmate
Reviewed April 10, 2014
Checkmate billed my Visa for $90.00 for "premium access.” It is the biggest scam on the internet. I found more info on my own than Checkmate found. Their excuse was "different jurisdictions have different laws for access to records.” I found quite a bit on my own and went to Checkmate to find the rest. But Checkmate said "No Records Found.” This site is run by THIEVES and their only purpose is to scam you out of your hard earned money. Run away fast. Do not give them your credit card number. I had to cancel my Visa to keep them from taking any more.
Hi Helen,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 10, 2014
This company promotes nothing but a scam. When I called to get my money back they wouldn't do it and said they ARE NOT qualified to do the criminal checks. Clearly when I started to try and look someone up it said criminal charges and backgrounds were being searched. DON'T CHOOSE THIS COMPANY. Go elsewhere for your background and information needs.
Hi Crissy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 10, 2014
Spent $22 for 1 month and it's a joke. They didn't have records of most of the people I looked up and the information they did have is free on other sites. I cancelled the account 20 minutes after I signed up for it. Don't waste your money!
Hi Robin,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 10, 2014
I subscribed to this site to ensure my safety in the new dating world of online dating. This site has provided me with information on subjects that I was pursuing me as a potential date. This site is awesome!!!!!!
Hi Lisa,
We’re so happy to hear that our service helped you ensure your personal safety and find out more about your potential dates. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 10, 2014
I find that some of the search result(s) birthday's reflect the current day the search was performed upon which I know for certain that some of the results are not that date of birth.
Hi Sean,
I’m sorry that you weren’t happy with our service, but glad to hear that our member care team could help you out. Please feel free to contact us again if you need anything else. Our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed April 10, 2014
You guys just removed the phone contact from search results and asked for more money to supply with premium but that is false. I paid more but got same results. Will definitely not renew my sub. You have downgraded your service… unhappy user. You know that.
Hi Surendra,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to assist you in this matter.
Sincerely,Member Services
Instant Checkmate
Reviewed April 9, 2014
I was conducting a periodic background check/credit check on myself, and the Instant Checkmate program came up in a search. I entered basic information, and was shocked to see a notice of warning for "dangerous/shocking information." When I was prompted pay in order to continue, I chose the cheapest plan (that is far from cheap at ~$22.00 a pop). When my "report" loaded, I discovered what anyone could by conducting a basic/free internet search and, as I hoped, I found nothing whatsoever that was "dangerous/shocking."
While the customer service agent was helpful in immediately canceling the service, I was still disappointed to be paying half the cost of one month's membership when I was a "member" for only a few minutes for the sole purpose of uncovering the "dangerous/shocking" information that they misled me to believe existed. They claimed that prompt was included because the report also conducts a search to notify you of registered sex-offenders in your area based on your address. I could have found that for free through a local government search, had I known that was the "dangerous/shocking" information they were concealing prior to payment. Needless to say, I am disappointed in the site and its advertising lure, but did find their "hassle-free" cancellation policy was helpful.
Hi Brandon,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 9, 2014
Your service isn't current as I've entered deceased members from last year (checking current addresses for VFW Auxiliary members) and there isn't info on them...
Hi Freya,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 9, 2014
The system is very easy to use. Advise all to be very careful for typos because there is NO WAY to delete anything. Sometimes the system will not come up with the exact name ordered and there is no way to remove that. Other than that, I would say extremely easy to use.
Hi James,
Thank you for your positive review and high rating! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 9, 2014
I just got my statement and found that I was charged for each time I went online and looked up a person and wanted the premium.... I was completely unaware that they would charge 10.00 for each person... Not 10.00 for the added feature!!! I've talked to several people and they were charged extra too and didn't realize they would be.. Why can't they be honest with what the charges will be.. I was charged to sign up $23.40, then an added fee of $22.86 for I don't know what and then 10.00 for a premium of each person I looked up... I will tell all I know not to sign up for this rip off!!!!!!
Hi Marcia,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 8, 2014
I never got One piece of information on marriages or divorces. I don't care about horoscopes - don't use. Very seldom anything about licenses. Very seldom anything about arrests. I will not pay extra for premium data.
Hi Gigi,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release marriage and divorce records to the public, which can create gaps in our data. However, we are currently in the process of obtaining new data sources for these records. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 8, 2014
Very often I look up someone by name and address and need a number but have to pay more just to get a number. I find more info on White Pages for free than I do on this site.
Hi JoAnn,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 8, 2014
You present with providing any/all info available for subject name requested, but then you send a mediocre return, and then say for more info, I need a "premium" option for MORE money. I will be watching my c/card, and IF there are charges that are not acceptable, then, we will take appropriate action.
Hi Harry,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed April 8, 2014
I have been fooled as some information I already knew about someone was not correct and also did not display as advertised. I want my money back! I would not recommend purchasing CheckMate!
Hi Michael,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 8, 2014
I purchase checkmate for 22.95 for 1 month. I check someone that I know has a criminal record and it came back nothing. I check someone with another name that I know has a criminal record too - nothing. I used it for 7 min and I can't get my money back.
Hi Celibee,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 8, 2014
I found the whole site to be confusing and very disappointed with reports, because I know the people I looked up all had been arrested several times and there wasn't information of those arrest. I'd like to know how much I paid and for how long!
Hi Connie,
We’re sorry to hear that you had a difficult time with our site. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 8, 2014
Every time I have used Checkmate it has been fast and easy. Results have been accurate. Would recommend it highly.
Hi Mary,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 8, 2014
Awesome and accurate most of the time.
Hi Dian,
Thank you for the positive feedback and high rating, we really appreciate it! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 7, 2014
I paid $20 extra, but still could not get info. I needed to get someone's phone no.
Hi Audrey,
We're sorry to hear that you were unable to obtain the records you were searching for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A member care manager will reach out to you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 7, 2014
I am disgusted. Nothing that I have researched was up-to-date. I couldn't even find my own number. I rate this negative -5.
Hi Misty,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 7, 2014
I wondered why many people I requested weren't "there". It's a nice site. I didn't find my people, and they hadn't moved. Which was puzzling.
Hi Vicki,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 7, 2014
Know several people that have criminal felonies. The background searches I did, none of them came up with their actual criminal charges. Wish I could get money back.
Hi Roman,
We’re sorry to hear you didn’t find what you wanted. Our data providers are always updating their information, but some state and local governments do not release certain records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 7, 2014
Sometimes difficulty coming up with some numbers.
Hi John,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. We do apologize that you experienced minor difficulties pulling up certain numbers, and we will definitely look into this issue.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 7, 2014
Our class of 1963 Class Reunion last year was excellent. We were able to find several classmates that we were not able to find in the past 30 years. Thank you for your great service .
Hi Richard,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your old classmates in time for your reunion!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 7, 2014
I entered name, city, state, and 9 segments were run through rapidly. Next, I was to login, etc., and thought I would immediately receive access to the report, but was routed to Instant Checkmate again and now am filling in "Your Experience". If this is a report I have to pay for, I am not interested. This person attends our church and an issue came up today that seems to indicate he may have a criminal background and I wanted to check him out. Thank you. Your website seems to be incredibly fast and accurate, but IF I have to pay for the info I must refrain. Limited funds.
Hi Jan,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced difficulties with our service, but we want to let you know that we’re here to assist you. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 6, 2014
This loser app only finds people with only social media accounts. Ancestry search provides more content than this CRAP APP!!!!
Hi Guy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 6, 2014
I am writing this review because I am very dissatisfied with this service. It advertises that you can see all this information on here but in my experience all you get is very basic information, once you get your credit care information in, it tells you if you want to see more information it will cost you more money, that angers me, and makes me feel like I got ripped off and feel it`s very misrepresented. I looked one person up and some information was right but under the arrest record there was clearly a totally different person's name there.
Hi Marie,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 6, 2014
I am finding a little info on the people I'm looking for... I think it needs to be 100 percent free... A lot of people can't afford it or have debt cards... Thank you all for having the info out there for people to look up...
Hi Monica,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you were unable to find information on certain people. A senior member of our member care team will contact you privately to assist you as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 6, 2014
I did a trial for InstantCheckmate, Inc on their website promising to provide public records which include death certificate, marriage certificate, birth certificate, etc. but the only thing that popped out was the name (even the birth date is wrong). Funny thing was that the person I am looking for is a family member that has a unique name and location that the chances of it to be mistaken is very low.
However InstantCheckmate did not provide the service and only pulled the information that was already on the internet. Their promises of public records is more likely pulled off from internet records (like social sites). Their website is full of False Advertisements. I can't believe I fell for it. I immediately called the company's representative and cancelled the account which all happened within 20 minutes of the service. Do Not, I say again, Do Not pay for their so-called fake services. I am a very disappointed man that this kind of business is allowed to run.
Hi Khristoffer,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 6, 2014
The records found were nothing and that's not what you're promoting. I found out more just searching the name on the web. I would think a paid service should be able to provide more. My subject shows 2 arrests yet no data is showing up in the report. When the subject's name is searched they come up and there again is Instant Checkmate available to get the arrest data, but once you pay I guess that makes you ineligible, right.
Hi Nicole,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 6, 2014
You advertise everything in the premium package as being a part of the purchase package of unlimited backgrounds. That's the only reason I joined your site. I would prefer my money back if that is an option. I have too many people to find and verify that I cannot waste a single ounce of my time if it goes nowhere, which is exactly where you take me on every search! It's a scam and you continue to do so because you are not regulated well enough!
Hi John,
We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed April 6, 2014
David ** date of birth was 4/4/2014, age 61??? Your computer was very slow!!!! No one was married, even if I know I attended the wedding. The only information available was name, address, date of birth and relatives. Vincent ** had no arrests and died in 1988. GIGO. I really had a ball today relaxing and although I did not check my personal information because nothing was available, I got what I paid for.
Hi John,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 6, 2014
This sucks. These records are OLD!! Can't even get a valid phone number. I want my money back.
Hi Jessica,
We’re sorry to hear that you were unable to obtain certain records. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 5, 2014
Could be better, especially as now you do not show any telephone info, but when I started the service you did show the phone numbers.
Hi Mike,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to assist you.
Sincerely,Member Services
Instant Checkmate
Reviewed April 5, 2014
I got ripped off! I can get much more information on my own and it would be accurate.
Hi Dawn,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
instant Checkmate
Reviewed April 5, 2014
I was searching for my Mother. When I put in her maiden name it came up with someone by a different name. So, no luck here. But I have had success finding other family members.
Hi Mary,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you were unable to obtain more information on your mother. Occasionally, state and local laws prevent us from getting as much information as we’d like to provide to our members. But we want to let you know that we’re committed to making things right, so please let us know if there is anything we can do to assist you.
Sincerely,Member Services
Instant Checkmate
Reviewed April 5, 2014
Divorce and marriage records do not show up on anybody. There is no place to change email address.
Hi William,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced problems during your recent experience with Instant Checkmate. But we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to assist you.
Sincerely,Member Services
Instant Checkmate
Reviewed April 4, 2014
Lots of wrong or no information at all. Most of what you provide is on the net if you look for yourself and I add for free.
Hi Albert,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 4, 2014
The first subject you provided was, per your records, tied to my brother's father, wife and daughter. However, he lived in Port Jefferson, NY. My brother lives in Ballston Lake, NY. On the second attempt to look at my brother's records, you did get the correct man. However, several of the relatives listed are not related to my brother. I noted that on the non-relatives profiles by using the rating section. I do think that when someone first enters a name for a report, they should be given the opportunity to provide more detail about the person they are looking for, if they have it.
On my very first search, all I was asked was for a name and state. In the subsequent search, I was asked for additional information and that helped reach the correct records. I do think that I should have been given the opportunity to select the Premium version at the time of initial enrollment. The list of information included in a Premium membership and NOT included in the original enrollment, should have been made clear at the time of enrollment. I think your service is worthwhile and the price of the initial enrollment seems reasonable, especially if one is in need of several searches.
Hi Mary,
Thank you for reaching out. We appreciate your honest feedback — it allows us to do our job better. We apologize that you experienced some difficulties during your searches, but we want to let you know that we’re committed to helping you out in any way possible. A senior member of our team will contact you privately to assist you.
Sincerely,Member Services
Instant Checkmate
Reviewed April 4, 2014
Saw Publishers Clearing house record saying I had possible 2 arrests - never been arrested. Want to hunt down mis-info and correct/remove. It wants complete name, but gives me no opportunity to enter it and you won't even collect but one middle name initial, nor allow a two word first name.
Hi Cecily,
We’re sorry to hear that you experienced problems when you tried to enter your data into our site. We apologize, and we want you to know that we're committed to assisting you in any way possible. A senior member of our team will be contacting you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed April 4, 2014
After paying for the so-called "Premium Report" (on myself), as well as the extra $1.99 for PDF, I was extremely disappointed in the missing information not contained within this report. For example - Related Persons only showed my ex-wife, deceased father and current wife. Yes, I have been arrested, however not 1 arrest record was found. Business Affiliations; 24+ years in Engineering related work and I previously owned my own business - nothing listed. Assets; I own several parcels of land and my own home - nothing listed. Marital/Divorce records - Married twice, divorced once - "no records found". I believe that I made the wrong choice in using this service. By what I have experienced it is my belief that Instant Checkmate business practices border on the line of fraud - but who am I to say, I'm not a lawyer.
Hi Philip,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 4, 2014
Not satisfied; can only access basic information... Not what I thought it would be... Keeps prompting me to give more money. I want to cancel.
Hi Najullah,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed April 4, 2014
I have looked at two of these sites, but did not join because I read all the fine print.
Instant Checkmate: After going through several green bars sliding left to right (making it seem as if it was gathering information) for personal info, arrest records, marriages/divorces, etc, this site wanted $22.86 to subscribe for a month and up to $59.16 for six months of "unlimited reports". It almost got me until I read their privacy statement which states it will share your personal info with other (3rd party) businesses. After reading the privacy statement in detail, I returned to the page with the charges and found out I was selected to get unlimited data reports for 5 days at a cost of only $1.00. I believe they simply wanted my credit card number.
Peopleverified.com: This site offered a 7-day free trail of unlimited searches of (1) $0.99 basic data (age, previous addresses, etc. ) or (2) $19.99 unlimited comprehensive searches which includes criminal records, and other similar info. I am not sure why they think these are free since they both have a charge. Note that it does not say reports only searches, so I expect that any reports will cost additional money. It also has a similar privacy statement to the one at Instant Checkmate.
It is best to leave these alone unless you simply want to give away your money.
Hi Richard,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Services
Instant Checkmate
Reviewed April 3, 2014
I am astonished that marriage reports are not included. Sometimes Location is not updated. Rest is fine.
Hi Rita,
Thanks so much for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. We are currently working on revising our marriage records, and we will be leveraging many new sources for this data in the future.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you again for your feedback!
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 3, 2014
I registered a basic account and I knew more information about the people I looked up than Instant Checkmate did. So I decided to do the Premium account, wouldn't work. It was like the program was frozen. I called Instant Checkmate to terminate entire service. They told me that they could only do partial refund. I utilized their services for 30 minutes! I filed a dispute through my bank.... Instant Checkmate is submitting claim for full payment now! I'm not paying them one thin dime. This company is a SCAM!
Reviewed April 3, 2014
I didn't even have to purchase anything to know this is a scam... Every time I went to click out of the page it would engage a pop-up saying 'Don't go, we'll lower the price for you blah blah blah'.. at one point it was down to a dollar but I still didn't give in. I entered my email address and now I have junk mail ALL over my inbox. IF you go to this site just because you're curious, do not give out any information, not even your email. You will get scammed.
Hi Sarah,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 3, 2014
Some things I knew to be accurate were not found on this site; others I found easily. I had assumed at the first inquiry, that I would get all the information on this person. I did not realize I would need to look up each individual subject to inquire. I do think the explanation of what you get when you purchase this needs to be more accurate as I had understood ALL the information including legal records would be able to be found. Most of the information I could have gotten out of the phone directory or other free services. Thank you.
Hi Jean,
We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed April 3, 2014
You advertise that with the $20 a month, I would be able to get phone numbers, but I have to pay an extra $20 for each person I search. Very disappointed, very misleading.
Hi Bryce,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 3, 2014
I like it. You only get so much info yet still good.
Hi Rodney,
Thank you for your positive feedback and high star-rating, we really appreciate it! We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed April 3, 2014
Looking into my own record I found a long list for a white blue eyed female, not me. However, she has my address and my relatives not really accurate. My baby sister is listed as 94 yrs old. My neighbor who is younger than me is also listed as 74 yrs old. All wrong and someone who did malicious destruction of property, he has no record at all?
Hi Dawn,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed April 3, 2014
I am married to the man. No marriage records. He was arrested last year, that was not included. The ONLY thing I learned for the approx $40 I spent was the lien information. Your site said his info had been updated in the last 24 hours??? There was NOTHING on your site... not even the fact that he has a FACEBOOK account, which should be the easiest thing to find.
Hi Harriet,
We’re sorry to hear about your recent experience with our service. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 3, 2014
The information was vague. I ended up getting all kinds of junk mail. I assume you sold my email! It was hard to log on and I never did get my last report. Also after looking myself up I do NOT have traffic tickets in Texas!
Hi Sioux,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed April 2, 2014
They offer you up a free report which then leads you to select a $ package. You give up your data and DO NOT get anything back under the free option which is highly misleading, false advertising and basically a scam - BEWARE!
Reviewed April 2, 2014
I saw on AOL on how you can find information on someone, so I decided let me join for one month. Well after I paid and I'm thinking, "great now I get to see what this person is about." Nothing. All I got was his name and address and age that I already knew. Click to see if he was marry which I know he is and it didn't give me any information. I want a refund and I decided to do a check on myself. They had me like I was born today and that I'm 63, which I'm not. This is all false advertisement. I want a refund. Why charge $22 for no information. It just wants you to keep adding money. I don't think that's right.
Hi Carmen,
We’re sorry to hear that you weren’t able to obtain as much information as you'd hoped. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed April 2, 2014
I saw the "story" on the AOL homepage about Instant Checkmate and thought I'd check it out. As soon as I put my name in, up popped a notice that people who may be related to me had "graphic" and disturbing arrest records. I went ahead and signed up for the $22.86/month with the intention of checking them out and cancelling, but didn't even get past the first 5 minutes. As soon as they processed my payment, I was sent a "report" which contained nothing but my name, address (from 6 years ago, I might add) and my age. When I wanted to access these "graphic and alarming" arrest records, I was informed it would cost an additional $19.99. They claim to have disturbing information on my kids and my ex too, yet all they could show was their addresses.
I really wish I'd taken a moment to check this out before jumping in, but I got caught up in reading all the glowing reviews they published. I called and spoke with poor Mary in customer service who didn't even try to argue that it was a rip off, just said she would cancel my account. Nice. Lesson learned on my part, but I'm going to do everything I can to shout from the rooftops what a rip off this company is. DO NOT USE INSTANT CHECKMATE!!!
Hi Kim,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
Media
