Instant Checkmate Reviews
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About Instant Checkmate
Instant Checkmate is one of the leading public records search tools on the internet, providing instant access to millions of documents. Instant Checkmate’s information is generated by searching public records that include federal, state, and county databases and compiling them all into one report. Users can look up addresses, phone numbers, social media profiles, driving records, arrest records and more. Just enter a name and state to start your search.
Visit www.instantcheckmate.com- Unlimited reports with subscription
- Detailed reports
- Easy to use
- Use 30 data points for reports
- Not a traditional background check
- Subscriptions automatically renew
Instant Checkmate Reviews
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- 4,952,979 reviews on ConsumerAffairs are verified.
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Reviewed July 7, 2014
I found the info I was looking for... Helpful & detailed.
Hi Drew,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 6, 2014
I am sorry to say that I was extremely disappointed with this product. Most of the information in my personal report is useless or incorrect. It listed my parents' fax number as my land line phone number, my father as my spouse (reported in 2012) and almost all of my social media information from another person with my name. The vast majority of my social media information it just missed. How is that possible in the age of Google? As it happens, I connected with the other person with my same name on Facebook before, so I know who she is. She has never even lived in the same time zone as me and we have no relatives that we know of. There aren't even any driving or traffic violation records which the Secretary of State's website can provide me free of charge.
As for other contact information, I can find more detailed reports on instant sites and they don't charge a fee. The product and the information provided is not only not as advertised but vastly inferior/incomplete. And an extra $1.99 for a PDF file?! This is a scam. I will report it as such on every ripoff report and consumer review website I can find if I am not refunded. I sent an email to their Customer Service Department to request an immediate refund within minutes of purchasing it (that's how long it took me wait for the report to upload because to read my almost blank file took about 10 seconds). I will update this website when and if I hear back from them. I always do an extensive search on the internet before I purchase anything online. Why didn't I this time?!
Hi Alyssa,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Dec. 4, 2015
I was a bit unkind in my initial review and wish to rewrite it now! The recent reverse phone program you have has served me well. Though not all of the numbers that I've searched came up with a usable response, I realized (upon receiving more numbers with which to examine) that it was the service of the user that made it impossible for you to facilitate me with a response. I hope that makes sense?
As for your People Search feature, it has served me well and I do not have any complaint as far as that research tool is concerned! In fact, I was amazed at all of the information that I was able to obtain. I am, at this time, considering the purchase of the premium service you offer, in order to get a more in-depth view into the people with whom I wish to know more about.
In this day and age, I feel it is important to know just who you might be allowing into your life, or whom you had relations with in the past. This tool could actually save someone's life. Let's say you have decided to go out on a date with a man. Well, you could use the tool provided here and (perhaps) learn that person has a "past" it just might save you from an unhappy encounter! I, also, wish to add that your customer service is wonderful! I had to call a few times because I had placed the wrong service and they were not only helpful but very kind to both my needs and to me personally. Thank you for your time and attention!
Original Review: July 6, 2014
There are many numbers that have called my telephone that you could not provide information on, but a greater number that have been shown to me successfully. Therefore, I am happy with your service. I feel it could be a little cheaper, but that's life!
Reviewed July 6, 2014
Did a reverse search on a phone number that you were not able to find the person who the number belongs to, which means that I still don't know if the number I have really is for the person I've been told it belongs to. Also when I search this same person's name, you say you find 3 such people in Indiana, then not one of them has an Indiana address in your reports.
Hi Sharon,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 6, 2014
Luckily I only paid $1 for a 5-day trial because this does not have any information that isn't easily accessible on Google. Even when doing a search on myself, most of it was not correct.
Hi Tasha,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 6, 2014
I joined Instant Checkmate with a 1-month membership paying 24.86. I started searching my own details and I received no information that is relevant. Most of the information was incorrect. I tried the Premium Search at 19.99 PER CLICK and received useless information. My locations were wrong, my traffic violations were not provided, my related persons were incorrect, my business-related information was incorrect. I have been charged incorrectly, unethically and illegally. I called up to cancel just a half-hour of useless search and they are refusing to return my membership.
On the website they state that customer service is important. Another lie. I am taking Instant Checkmate to Small Claims Court and I would advise anyone who has been scammed thus to do the same. DO NOT SIGN UP FOR THIS SCAM COMPANY. You can get more information about a person from a google search or through Public Records. I am contemplating legal action against this business.
Hi Ramesh,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 5, 2014
I was searching "how to remove my information from the background databases" and ran across this Instant Checkmate and they have my information mixed up with someone else's. They have both mine and her information all as me. I am not related to any of these people and have never been to Virginia. I know about this lady Diane ** from Virginia Beach Virginia because she once lived in Las Vegas NV and so did I. And she wrote bad checks to several grocery stores and Equifax put this information on my TRW, but that was corrected in 1998. Her first name is the same as my middle name only spelled wrong and her last name is the same as my maiden name so how do they figure she is me????
Hi Leslie,
Thank you for reaching out. We appreciate your feedback, and a senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 5, 2014
I have found this Instant Search Checkmate very helpful, in finding the basics, & applying them to finding particular individuals, in an easy to read, & find. Very helpful, cheap, & convenient!!
Hi John,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 4, 2014
Shows nothing current & all it found was things you can find out free on Google!
Hi Lisa,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 4, 2014
I paid for the "private" record and notice that although the information said up to date as of a few hours before I accessed it, some of the information was not very outdated. Then I paid for the even more "private" record and it still was not current. I am extremely disappointed that I was cheated out of almost $45 and gained access to information that was basic and public knowledge. No, I would not recommend this site to anyone because I believe it is a rip-off. If I could get a refund I would do so ASAP!!!!
Hello,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 4, 2014
Absolute scam! When I realized how much they wanted to perform a background check I attempted to back out. A new screen appeared stating that you could receive one check for $1. A week later, I had recurring charges for $30 appearing on my account. When I called to demand my money back, they attempted to convince me that was receiving their amazing services. They then tried to placate me by saying they would give me 50% of my money back. After a battle and being put on hold time after time to speak to a supervisor, they reluctantly agreed to refund my money. Consumer beware!!! This is one of those companies that will try and scam you at every turn.
Hi Jennifer,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 3, 2014
I thought that Instant Checkmate was freeware and was surprised when I was charged for membership. While I appreciate that they agreed to cancel my membership and refund me HALF the initial charge, I want them to refund me ENTIRELY. Thank you.
Hi Philip,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better! We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 3, 2014
Reports are very informative.
Hi Silvester,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 3, 2014
The only problem I have encountered is that the phone number section says to check back later but get the same message each time. Also is the top address in the location section up to date as the latest address for the person I am checking?
Hi Fran,
We appreciate your honest feedback regarding your recent search results. We just recently put in place a fix for the phone number section showing up as "updating." A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 3, 2014
I have enjoyed using this product. It is easy and helpful.
Hi Barbie,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 3, 2014
I searched several people that I know the backgrounds of and about the only thing you have right is birthdays and old addresses. I am extremely unhappy with having to pay for information I could have gotten free from Google.
Hi Sherri,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 3, 2014
The reports I paid for with this subscription do not offer as much information as I have found myself from searching on the internet. The information that is there is largely inaccurate for the people that I have looked up and know the facts on. Seems like a total waste of money.
Hi Nancy,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 3, 2014
Don't use this service. It's a rip off. They say they have information and then they ask you for another 20.00 after you already paid 20.00!!!! Then they do automatic billing to your credit card - RIPPED OFF.
Hi June,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 2, 2014
I just wanted to say that I've had this site for a few years and have never seen any information on divorces. The advertisement says find out about marriages and divorces. I have not seen any info at all.
Hi Jim,
We appreciate your honest feedback regarding your recent search results. We're very sorry that you were unable to obtain marriage/divorce records for certain people. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 2, 2014
Very happy with results from my searches.
Hello,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 2, 2014
It's worth the money especially if you're looking through called # from the past several mths. of billing statement and to locate old friends.
Hi Vada,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 2, 2014
At this point it looks good, I haven't seen a report yet.
Hi Bill,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 2, 2014
I think this is a great toll to protect yourself against people who you might consider friending them.
Hi Nancy,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed July 2, 2014
I have checked the records of people I know have been arrested for crimes and spent time in prison, yet your service shows no record of them having even been arrested. I have run into this several times. One person I've checked on, Carl **, is a family member that is a convicted felon. You show no records for this. This service is really poor quality. It helps with some things but mostly the records are incomplete. Another person is Jonathan **, he's gone to jail several times, you show no record of it. Over and over again I find this and I feel you shouldn't charge for a service you don't provide.
Hi Barbara,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 2, 2014
This has helped me find some old friends. Thanks!
Hi David,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your old friends; that is great news!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 1, 2014
I have asked when will the phone numbers be available on the search by name and no one can give me an answer as to how long it will be before the update is complete.
Hi Joe,
Thank you for reaching out. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we are currently looking into the phone number issue, and we will have it fixed as soon as possible. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: Aug. 8, 2014
Instant Checkmate responded in an outstanding manner. After calling several times, they did finally reach me and I had a very satisfactory discussion with a most personable, pleasant and knowledgeable agent. Within 24 hours, the problem had been fixed to my complete satisfaction. I have regularly used their website since then and the issue has not appeared even once. I wish that all companies would respond as well and as quickly as Instant Checkmate did.
Original Review: July 1, 2014
I joined and have been paying in large part to get the phone numbers along with the addresses. When I joined, I got them most of the time as part of the Personal Information. I NO LONGER get them. As a result, I'm looking for a better site that would provide them along with the addresses and relatives. I've seen several and others have told me that they are no more costly. I'm becoming increasingly dissatisfied with your website.
Hi Jerome,
Thank you for reaching out to let us know about your recent experience with Instant Checkmate. We are currently looking into the phone number issue, and we will have it fixed as soon as possible. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed July 1, 2014
Let's take my information for instance, Sherry **. You have MY birth date incorrect. You have July 15. It's July 7th. You say that you offer information regarding marriages/divorces/licenses, etc. for the price I paid; however, you DO NOT. You want MORE MONEY for that information. Basically, it's bait and switch, which is illegal!!!
Regarding my husband, David **, you have a relative listed, Harold ** that does not exist. Actually, you have that relative listed on EVERY family members account. There is NO Harold ** in our ** family. You have incorrect phone numbers listed for me various times. I am exceedingly DISsatisfied with this service. You claim one thing that you do not completely provide and then want MORE MONEY to provide the service that you SAID you provided. Very POOR service, and very bad INTEGRITY.
Hi Sherry,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed July 1, 2014
Seems to be a lot of missing and incorrect info.
Hi Walter,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 1, 2014
From the beginning you said this site was free. As you know it's not. It's a complete rip off. Since i'm suing a firm for fraud, you may as well be included. See in court.
Hi Keith,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed July 1, 2014
Not happy with the outcome of any of my searches. Didn't give me the information promised. Your system has too little information. I have received more information from other sites for a lot less money. I will be ending my account within 30 days. Your information is poor and incomplete.
Hi Shelly,
Thank you for your honest feedback. We sincerely apologize for your recent frustrating experience. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in some reports. A senior member of our team will be contacting you within 24-48 hours to help resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed July 1, 2014
There are too many request for more money. Every time I need something it cost plenty. Well, the library still has phone books.
Hi Gregory,
We’re really sorry to hear you were frustrated by our billing system. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed July 1, 2014
All my inquiries were answered to a surprising amount of accuracy.
Hi John,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for your positive feedback and high rating!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 30, 2014
Marriages and Divorces information is not accurate. So far I am confirming a lot of valuable history and criminal potential that is essential when allowing someone to enter into a friendship or business relationship. Glad you are here!
Hi JT,
Thank you for your positive review and high rating! We're sorry to hear that you were unable to obtain marriage/divorce records for certain people, but we're very glad that you were able to use our service to verify information about your friends. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 30, 2014
The search on persons I knew and I showed information that is inaccurate or missing, so I don't have much faith in other searches.
Hi Alex,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 30, 2014
Sure I can find a person. Turns out to be a very expensive telephone book. OH wait, I tried to upgrade to get the telephone reverse search. Couldn't do it. But you systematically tap my account for $24.95 a month and I wanted to try the telephone upgrade but couldn't. My next bitch is you really don't have anything related to or associated with Arrests, criminal activity so I'm having a difficult time justifying $300 a year for Name, Address, City, State and zip. Thanks in advance, but will you read this and will you respond.
Hi Matt,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 30, 2014
Charged a fee for information. I expected this. What I did not expect was to be strung along with additional fees for every page I opened. There was the initial sign up fee, with a statement about upfront costs and no hidden fees. Next page a one time $1.99 administration fee, ok no big deal, next page; If you want anything more than name and address it's another $19.99. What a scam. I'm out $30.00 to find out my own name and address. I want my money refunded.
Reviewed June 30, 2014
I was able to obtain valuable information regarding histories and backgrounds; however, it would be very helpful to have up to the minute information regarding current residences.
Hi Gary,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thanks again, have a wonderful day!
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 30, 2014
Very difficult to get to correct site, kept being bounced around to "affiliated" sites that were similar, but YOU were what I wanted. Information is good when I get it, just not as user friendly as I would wish.
Hi Pat,
Thank you for reaching out to let us know about the technical difficulties you experienced while trying to navigate our site. A senior member of our member care team will be in contact with you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 30, 2014
Instant Checkmate has really disappointed me and falls very short of its marketing and claims. The information received from Checkmate is not anything in addition to what can be garnished from Google search. You also claim there will be no additional fees yet to get more information you need to pay extra. One month is all I paid and that is all I will pay. Good riddance.
Hi Rick,
We're sorry to hear that you were frustrated with the extra fee for the premium report option. While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed June 30, 2014
Last time I paid for this site, I got old info that was no help. I'm not paying for it again without proof that it's been updated and I'm sure I'm not the only one who feels that way. If you want customers back and you really updated this time you should offer free trials because people don't like to waste money
Hi Deborah,
Thank you for reaching out. We appreciate your honest feedback — it allows us to do our job better. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 30, 2014
I loved it because I could help my family clear up past records if not accurate and find out in-laws true, legal report not just what they said was their history. Thank you for this service!!
Hi Patricia,
We’re so happy to hear that our service helped you find out the truth about your family members. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 30, 2014
I've never found one marriage detail... all state never married, etc. I know many have been, and a lot of other details about searches are incorrect, or simply missing. Very important info. This is not a good site for full info.
Hi Nancy,
We’re sorry to hear you were unable to obtain marriage records for certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 29, 2014
Your service is good to a point.
Hi Benjamin,
Thank you for reaching out. Our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 29, 2014
I feel your website was a rip-off. Your site was extremely sparse with information. Then, to get any further detailed information, I was told I'd have to pay you more money. The old Bait & switch game! I'm Very unhappy and I would like my money back.
Hi Penney,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 29, 2014
Not Complete. There are several items not mentioned.
Hi Stephen,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 28, 2014
Lost contact with my cousin. I found her after 46 years. Thanks for being there and enabling me to bring the generations closer.
Hi Ed,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find your cousin after 46 years. That is wonderful news!
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 28, 2014
Looking for a classmate - cannot a I am pleased with the information given going through the premium search, no phone number, no work name, nothing was definite.
Hi Gale,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 28, 2014
I am outside US. I don't have a Visa card or Paypal or Mastercard. I want to pay my money through M-PESA so that I can view my report. It's impossible for me to access a Visa card or Mastercard or Paypal.
Hi Bonface,
We appreciate you reaching out to us. Unfortunately, we do not accept M-PESA as a payment option. We can only facilitate a membership with the authorized and currently available payment options. Please feel free to contact us directly if you have any additional questions.
Sincerely,Member Services
Instant Checkmate
Reviewed June 28, 2014
No one has seen or heard from my brother since last July 2013. It's very important that I find him. Our Dad is 87 years old and his health is failing. I am the only person to make all of the decisions about his health. I desperately need my brother. It's too much for me to handle alone. Bobby is his name. He is a veteran. He is in a state of depression, and he is an alcoholic on top of he has had triple heart by-pass surgery. I'm very worried about him. I found his name, some of our distant relatives, that's about it. No current address, phone #s, nothing to help me. I do feel that I have wasted my money. Thank you.
Hi Kim,
Thank you for reaching out to us. We're sorry to hear that you were unable to locate more information on your brother. A senior member our team will be in contact with you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 28, 2014
I feel you used bait and catch on me. The 1st few times I searched on your site, it gave me people home and cell phone numbers and then later when I search the same names and new names, it keeps saying that information is being updated and will never show me any numbers again, it does keep asking me if I want a more detailed information to upgrade for more money, I would do that but now I don't trust I will see anything more.
Hi Karen,
Thank you for reaching out, we appreciate your honest feedback. Thank you for reaching out. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 28, 2014
It seems that everything that is on your background check is stuff I've already found on the people. I feel that this is a consolidation of public records is all. Also, on the premium reports that cost extra. The only thing I've ever gotten extra was an email... which I already found elsewhere. I'm thinking of closing my account.
Hi Jody,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed June 27, 2014
I paid approximately $25 to find out what public records were available for myself. They advertised no hidden fees. After I paid by credit card they sent my information. It included my name, address, age but no phone number. If I wanted additional information including vital statistics, marriage or divorce records, criminal records and all other information they advertised I would receive for the charges, they wanted an additional $20. So for $25, I found out my name, address and age. THIS SITE IS OBVIOUSLY A SCAM.
Hi Fred,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 27, 2014
False advertising = no phone numbers available and you have to pay extra for every background check to get detailed information. VERY FALSE IN YOUR ADVERTISING WHEN SOMEONE IS SIGNING UP FOR YOUR SERVICES!!!!!!
Hi Thomas,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 27, 2014
I tried to order 6 months but the website would only let me pay for 1 month & then it wants me to pay a 1 time fee of $19.99 each time I want to view another report. I will be cancelling this membership this weekend. It is a waste of money!
Hi Pamela,
I see that your issue has been completely resolved. I'm very happy that our member care team was able to assist you. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day, 7 days a week.
Sincerely,Member Services
Instant Checkmate
Reviewed June 27, 2014
It's a good tool. It is not always accurate and doesn't provide phone numbers. However, it does give more names and locations to search in other web sites.
Hi Kimberly,
Thank you for reaching out — we appreciate your honest feedback. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 27, 2014
They lie to get money from you and then after you get sucked in they then tell you that you need to pay more to get the real deal. I'm so angry. I did get the lady on the phone to stop the auto billing from these scam artists.
Hi Pamela,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 26, 2014
I am curious as to why I cannot find someone who is absolutely a registered sex offender. Well actually... I found many different versions of them and the most confusing part is that all of the different pages of the same person, same age, but with their name spelled a little different.... Well why isn't all the info put together? How can anyone state 100% that it's the person they're looking for? And why don't any of the pages that I believe are the same person state anything about them being a registered sex offender?
Hi Stephanie,
Thank you for reaching out to us regarding certain records you were looking for. Our data providers are always updating their information, some state and local governments do not release certain records to the public, or they may not update them annually, and this can potentially create in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 26, 2014
The site is easy to use/ navigate. I found common names to be a challenge to narrow down, but I was able to do it.
Hi Patricia,
We're sorry to hear that you had initial difficulties navigating our site, but we do appreciate your honest feedback. A senior member of our team will be in contact with you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Updated review: June 27, 2014
I have been contacted by the company and a refund posted to my account. I would have felt better about the company and not written a negative review if I had not encountered such hard sell tactics and resistance to cancelling my account.
Is the service worth the price? That depends on the individual's needs and expectations. I would now say that Instant Checkmate is not a scam per se, but a company who's product and sales team need more development. Don't oversell what you can't deliver.
Original Review: June 26, 2014
Based on the advertised information services of Instant Checkmate, Inc., I signed up for a one month subscription. After logging on to my new account, I made one trial information request on a know person with known documents on line. Not only was the information out of date and almost nonexistent, the information touted in their ads was available only for a “premium” fee (downloading a report also cost extra). I contacted customer service to cancel my account.
After an extended conversation - turned - argument, the “customer service” rep agreed to “cancel” my account. Persistent questioning revealed that “cancel” meant not automatically renew at the end of the one month subscription (which I had never agreed to in the first place). “Refund” was a completely different conversation that must be referred to a supervisor.
The offer, after the hold time required for the rep to consult with his supervisor, one half month refund (since I had already “used” the service for my one test case). This was not acceptable to me so after another drawn out conversation including Better Business Bureau standards and federal “cooling off rules” on internet services and contracts, it was back on hold for the “supervisor consultation”. This time the rep stated that my paypal account had already been credited with the subscription fee and the reoccurring fee had also been removed but the supervisor would like to question me. Twice I was put on hold for 6min+ with no supervisor picking up - at which point I hung up.
The rep lied. My paypal account was not credited nor was the reoccurring charge dropped.
Bottom line: This is not a reputable company. These people are first and foremost professional scam artists. If you have had experience with high pressure time share selling programs, have a lawyer standing beside you to parse word definitions, and do not care that you can Google for free any of the information Instant Checkmate, Inc. provides -sign up. Just don’t say you haven’t been warned.
Hi Bruce,
Thank you for reaching out, a senior member of our team will be in contact with you privately to resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 26, 2014
A few of my search has returned without any address or contact information, so it is difficult to match with the record. I have to see if it is the same person.
Hi Rosana,
We appreciate your honest feedback regarding your recent search results. Our data providers are always updating their information, however, some state and local governments do not release their records to the public, or they may not update their databases annually. This can potentially create gaps in the data that is provided to us. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 26, 2014
Need phone number.
Hi Adelina,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 26, 2014
They charge you an upfront monthly fee and tell you that you'll get all this information on people and then once you sign up after thinking it’s a fair deal, they start charging you for everything. First thing after signing up they charge you $1.99 to access .pdf files, then they show you parts of the person's file then ask for another $19.99 for the full report, which you thought was part of the almost $23 monthly fee you signed up for. It’s a scam to get as much money from you as they can by feeding the fear that your friends and family might be hiding something from their past!!
Hi Anthony,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 26, 2014
This is an absolute RIP-OFF. Information known for years is NOT given. Info is inaccurate. Don't have phone numbers. Current address for years not known. Then if you want the "real Information" one must PAY more money for a Premium Report. I strongly recommend that one should not get involved with this organization.
Hi Tedd,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 26, 2014
There were a few address incorrect for myself.
Hi Martha,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 25, 2014
Information is NOT accurate, Many people Not listed, marriage is Not in. Arrest records not accurate or missing. VERY VERY disappointed, Definitely would not recommend. A rip off.
Hi Judi,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 25, 2014
Paid for premium, didn't give more info than w/o premium. Try to look up new person and box kept saying searching. Did not give me anything. Feel scammed.
Hi Irene,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 25, 2014
I paid an annual fee for phone # look up and get nothing the majority of the time. Pay a monthly fee for address and phone #'s and the phone #s are never available.
Hi Cynthia,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 25, 2014
I paid for 2 months of Instant Checkmate and was given no information that was very old and I was able to find better info on my own, googling the person and not paying any money. I was told that I wasn't able to get a refund on the money already paid and I feel totally scammed.
Hi Michelle,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 25, 2014
Checkmate is helpful, but somewhat incomplete. It would be helpful if addresses and phone numbers had dates associated with them.
Hi William,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 25, 2014
The findings of the report and the reverse telephone number look-up really helped me to align the facts with what was being told to me. Fact is always the best for guidelines.
Hi Valerie,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 25, 2014
Thank You for providing me the information I was searching for so many years..... I found out that the person I was searching (my father) has passed in 2011, nevertheless I have two siblings that I want to accurately locate. I hope I can. Sending good vibes from SAN JUAN, PUERTO RICO.
Hi Lryssa,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 25, 2014
I read your ad with bated breath. I then paid you the $9.00 to open the account, but when I entered the name it gave me basic information that I already knew. It did not give phone #'s like you promised nor did it give the divorce information. You just lied that is the only way I see it. I want my money refunded and please don't try to deduct this out of my cc next month or I will report it as fraudulent! Thank you.
Hi Diane,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 25, 2014
For a process that is so difficult, I found the information to be skimpy at best.
Hi Ellen,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 24, 2014
Today I received a call from Instant Checkmate Quality Assurance Representative and he addressed my initial complaint that I was unable to fully resolve with a regular service representative. Although it's unfortunate that I had to submit a poor review to Dept. of Consumer Affairs to get compensated appropriately, Instant Checkmate did make right on my initial complaint. The Quality Assurance Representative was polite and made me feel validated as he agreed to provide my FULL refund as I originally requested.
I do understand how their service works, however, I see numerous complaints regarding the same issues which tells me I am not the only one who perceived this service to be as great as they market. The best example I can come up with to explain my perception of the service is the same way Lysol markets killing 99% bacteria. You know it MAY NOT kill ALL of it, but you expected it to live up to its marketing claims. So when they use the disclaimer about not ALL information being accurate, you still expect decent results and not to be suckered into up-selling you for better results. So with all that said, I will not use this service again, but I appreciate the follow up and efforts to satisfy me with my full refund.
Hi Tara,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our member care team was able to resolve your issue.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 24, 2014
Watch out, they are very sneaky. They will charge you with every click!! I looked up myself and it is not accurate or has it been updated in 12 years!
Hi Sandi,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 24, 2014
Your information is pathetic, other than you got her birthday right. I know more about her than you do without paying a base charge and a premium charge. You can bet I will steer folks away from your site.
Hi Dick,
We hate to hear that you didn’t find the information you wanted in Instant Checkmate’s reports. Unfortunately, it looks like we don’t have access to certain records on the person you were searching for. A member care manager will reach out to you privately to resolve this issue.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 24, 2014
I have been pleased with most of what Instant Checkmate has to offer. For the last month or more, it no longer has provided phone numbers which I find problematic. I love your service but may need to cancel my membership if the phone number section isn't up and running soon (which I know it says will be). Overall very good.
Hi Kimberly,
Thank you for your positive review and high rating! We really appreciate your honest feedback, and we are currently looking into the situation. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 24, 2014
Of all the people that I looked up, even ones with known criminal records, not one showed up with arrest reports. I looked up people with known DUI, some that are currently in jail, some people that currently have been released from jail. NOT ONE SHOWED AN ARREST RECORD. The information on some was very inaccurate. Such as a birth year of 1985 with the age of 84. Obviously wrong. The only thing that was sort of accurate on some was the old addresses which I already knew and did not need that information. Thank goodness I only got the $1 trial. I will NOT recommend anyone to ever use this website.
Hi Sarah,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 24, 2014
Any info I looked up was incorrect.
Hi Carol,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 24, 2014
Was very disappointed. I thought my membership fee would include everything that was mentioned. Then I find there are extra charges to obtain some of that information. I think that is very deceitful and unprofessional. I would never recommend this site to anyone.
Hi Irma,
We’re sorry to hear that you had a bad experience with Instant Checkmate. In an effort to keep our monthly membership costs down, we must charge a small, one-time access fee for premium reports. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: June 28, 2014
I was contacted by a representative from Instant Checkmate regarding my unsatisfactory review. The email was prompt and professional. I was issued an explanation and apology for their services not meeting my expectations. I was also issued a complete refund. Although their services were not specifically what I anticipated, I must say that they are definitely a company with integrity that responds to customers that are dissatisfied with their service.
Original Review: June 24, 2014
You pay the initial fee, but when you want additional information, there is an additional fee. I called immediately to cancel my account clearly stating I did not wish to continue the monthly (automatic) billing via PayPal. The customer service rep. was friendly and assured me my account was canceled and I would not be any more. Well, wouldn't you know, that didn't happen and I was billed. I called to cancel and was treated very rudely. I found an app. that delivers the very same service for background checks for a ONE time fee of $13. Sorry, I feel the advertising is deceptive and this service is not worth the money.
Hi Joany,
While we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 23, 2014
Since I started with a simple white pages search, I Was surprised that there are seldom any phone numbers.
Hi Jay,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 23, 2014
When I signed up, I expected to get everything for the price advertised. But you charge extra for everything important. If I want phone numbers, I have to pay extra and not just for the ones I need, but I have to sign up for the extra service for every look-up. I also paid for the Premier search but after 2 days, you try to charge me extra for every Premier search. I will not renew my account once the 6 months I have already paid for has expired.
Hi John,
We’re really sorry to hear you were frustrated by our billing system. Please accept our apologies for your troubles. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: July 17, 2014
I heard back from the company within a couple of days of my complaint. They fully resolved all issues I had with the company.
Original Review: June 23, 2014
I was reviewing the statement of a credit card that is rarely, if ever used and I saw a charge from Instant checkmate. I remember signing up for a "trial" membership, but did not remember signing up for a recurring membership. I was not at all impressed with the information provided. It did not locate records of people I knew had criminal records. When I called the company wanting to cancel, they were pleasant enough about it, but when I mentioned that I wanted backdated charges the person went into a legalize statement all about you signed up, tough for you.
I am sure that they can see I had not used the service in months. I checked my email and could find no record of the agreement being sent to me. I will take the blame for not being more diligent on my end, but if a company goes straight into the legalize part of an agreement, it must happen often. Not at all impressed with their product, nor their customer service.
Hi Scott,
We’re really sorry to hear you were frustrated by our billing system. We have the system in place because we want to make it easy for all our members to get unlimited access to our reports for one low monthly fee. Please accept our apologies for your troubles. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 23, 2014
They will open an account for anybody without verifying that the name on the credit card matches the info that was entered to open the account. They billed my credit card twice and I never opened account with these people. They offered 50% refund until I told them that I want all my money back and if not I would dispute all charges with my credit card company.
Reviewed June 23, 2014
I am helping with a 20 year spread reunion 1955-1975 for my high school. Lots of people's addresses had changed since high school. This has been very helpful. Of the 21 in my class, I found 19 - two are not listed. Thanks
Hi Jo,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 23, 2014
I don't like to be nickel and dime every step of the way. Be upfront with your pricing. I will make sure other will know how you price before I recommend this site.
Hi Lawrence,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We’re really sorry to hear you were frustrated by our billing system. Please accept our apologies for your troubles. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Updated review: Aug. 21, 2014
I received a full refund after posting a review here but not before.
Original Review: June 23, 2014
The reports are inaccurate and grossly outdated. I know of a person who had three divorces and none were listed. I had the account for three days and racked up charges that they do not tell you about. Unless you get the premium report and pay additional $19.95 per report, all you get is a name and address and not even a phone number. I can get as much from a phone book. I can get more information by doing a Google search than I could with Instant Checkmate. Do not waste your money on this service.
Hi Don,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 23, 2014
Instant Checkmate has helped me fill in the death dates for many of my recently deceased relatives. Great help for genealogy research.
Hi Vera,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 23, 2014
I was shocked by the fact that my brother-in-law has nothing on him, meaning everything has been whitewashed. I know about a DUI and hit-n-run offense in Cary, IL. I know he was once a drug dealer and tried to rob my home on Jun 1. Why no info? He and his wife showed up unannounced/uninvited and tried to break in while I was home. Only the threat of a temporary restraining order chased them away, which would have been filed with the Cary IL police dept.
Hi Andrew,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 22, 2014
It has been helpful and I plan on joining after my free week is up. Do wish you have it so we could do SSN check.
Hi Carolen,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 22, 2014
I've used Instant Checkmate to find people and addresses to notify with regard to my husband's passing. I've also used it most recently to find or confirm addresses to send invitations to my son's wedding. I'm almost 70 and it was easy to use and fast. I would certainly recommend it.
Hi Janet,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 22, 2014
Helped by getting numbers of boys who were harassing my daughter. Police report was filed for harassment with names and numbers. The boys were contacted by police and the problem went away.
Hi Linda,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 22, 2014
Paid the $25 plus $1.99 for 1 month Subscription and pdf in order to find out what my criminal record info for a job I'm trying to get and after paying the fee, surprise, they didn't "find" Any info regarding criminal history. But then say some info cost extra like $19.99 for a premium background report that will show protected or hidden criminal history so paid the $19.99 for that and guess it was the same info in the standard background report. So thanks for stealing $47.00 from me by leading me to believe you had all the info I wanted only to my name some 29-YR OLD ADDRESSES and the names of my immediate family members. You're bunch of thieves.
Hello,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 22, 2014
Many of my searches claim you are updating telephone numbers and this claim of yours has been in effect since I joined your service. If you're not going to update why claim you will???
Hi Gerald,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 21, 2014
Although some of the information is correct, much of the information is very outdated which is very discouraging if you want to locate a friend from the past. For example, I did a search on myself and the information was extremely old.
Hi Manuel,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 21, 2014
Signed up for their service and immediately received an up-sell that I needed to give them an additional $1.99 for a .PDF report. Really? Outrageous, but I did. Immediately couldn't log on to receive ANY information. Checked my banking online and noted they cleared my bank rather quickly with their fees. Now I am out of the money I paid them for no report and no .PDF. What a deal. Now have to wait until Monday morning to try to get my money back! What a WASTE!!!
Hi Joe,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 21, 2014
I had the account for 10 minutes under the impression that I could actually look up records. Well, they mislead you on their website and claim that you can see arrest records and all of the IMPORTANT stuff. Once you actually spend money with them however, you can only see basic info that hopefully you already know about that person. I got on the phone with a representative to discuss a refund and the woman spoke SO fast she wouldn't even let me speak and kept interrupting so I couldn't even explain WHY I wanted the refund. She "chatted with her supervisor" who told her because I used the site for approximately 10 minutes, then I could only get a 50% refund of $11.50 back.
When she came back from putting me on hold and told me this, I tried to explain why I was even requesting the refund and found that the site was extremely misleading. She still continued to interrupt me and claimed "because I hadn't stated my reasons for the refund that's why I'm only getting 50% back." So I said, "Well that's because you're literally interrupting me every time I try to speak." Eventually I settled for the 50% refund because clearly the customer service is quite used to getting these same complaints day in and day out. Otherwise she wouldn't have perfected her speed talking/interrupting habits at this point. Don't waste your time or money with this site.
Hi Ashlee,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 21, 2014
Looked up my ex-wife and only got business address. My criminal records shown within her search are incorrect. You have me as murder charge in Alaska????
Hi Peter,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 21, 2014
I felt like I was tricked by seeing the report on myself with a fair amount of information. After I joined, everything was extra. Additional for PDF format, additional for phone numbers, additional for more than just basic information. Shame on you!!! I will be cancelling when my time is done.
Hi Andrea,
We’re really sorry to hear you were frustrated by our billing system. Please accept our apologies for your troubles. A manager from our member care department will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 21, 2014
Excellent address search tool. Found exactly what I was looking for to send out a letter to someone.
Hi Kelly,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 21, 2014
Searched several family members incl. husband and found inaccurate data and incomplete data: e.g., - alias listed incorrectly, DOB not complete; marriage licenses not avail, simple telephone numbers not listed, missing related persons. Believe your site is misleading in what type of information is reported - unless, that is, you upgrade the record for, of course, an additional fee and I suppose that isn't a onetime fee - very disappointed.
Hello,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 21, 2014
I thought I would get divorce or marriage lic. info?? No, you keep asking for more $$$$$$ to upgrade.
Hi Ronald,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 20, 2014
I signed up for an account with the impression I was paying $9.95 a month and could cancel at any time. They charged me $59.00 upfront (which apparently was in the fine print) and calculated that as $9.95 a mo. for 6 months. As SOME of the information was correct, MOST of it was outdated and inaccurate. I had better results on Google WITHOUT a ridiculous membership. I had my membership for less than an hour and determined it to be useless and unhelpful. I realize they collect public information and do not create it, however, I searched people whom I knew well and realized that most of their information was incorrect and inaccurate. Therefore, I found this site unreliable for any other personal search. Why would I PAY for a service that MIGHT be accurate instead of a service that IS accurate?
After requesting my refund, I was told they would only give me 50% back. I basically paid for a service I will NEVER use again. I disputed the 50% stating their site was misleading, unreliable, and I had only had the membership for approximately 30 minutes. They proceeded to decline my FULL refund and charge me the difference between the 1 month and 6 month service, which still doesn't make sense because I ended up paying $21.95 for the second package, only allowing me one month of service. This site is a joke and waste of money. I don't care what endorsements they have from the media.
Hi Tara,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 20, 2014
So far, this site has helped tremendously in locating people who have moved or are now deceased.
Hi William,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 20, 2014
The free site provides limited but useful information, but has some inaccuracies. To dig deeper, I had to pay for a 1 month subscription, which I cancelled as soon as I used the functionality. I did a search for my own information and it came up with what looked like my profile in that it had my city of residence, age, spouse, etc... It did, however, have an alias attached to my profile that I have never used. In many ways, I can see how this would be a useful program, but I also see how it could do harm through the posting of errant aliases.
Hi Joseph,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We’re sorry to hear that you weren’t happy with your report. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 20, 2014
Your records are not up-to-date. This was a total waste of my time. I am calling to cancel this.
Hi Connie,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 20, 2014
I have checked on numerous people I "knew" specific facts about, yet I have yet to see these facts on site. I remain hopeful the records are updated in the near future.
Hi Mr. Smith,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Updated review: July 16, 2014
I gave a poor review earlier. However, it has been resolved and the representative explained the service very well in a polite manner. Thank you for fixing my issue. The service is one that takes publicly available information and makes it easy for you to find. It can't find any info that's sealed or anything.
Original Review: June 20, 2014
I had my account for about five minutes, because I only wanted info on one person. After the info was not there, I called customer support to ask for a refund, and they refused. I had no intention of using the account for anything else. $22 down the drain and gone.
Reviewed June 20, 2014
What a waste of money! I know for a fact of someone who has an extensive criminal record and yet it doesn't come up! Paid $59.16 upfront. Doesn't cover much other than light basics (name, date of birth, etc.). Paid $23.40 to get extra info (which is NOTHING MORE).
Hi Amy,
We hate to hear that you didn’t find the information you wanted in Instant Checkmate’s reports. Unfortunately, it looks like we don’t have access to certain records on the person you were searching for. A member care manager will reach out to you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 20, 2014
General research tool.
Hi Robert,
Thank you for your feedback! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed June 20, 2014
No info found on this website that you can't find on your own for free. I could actually find more arrest records than this site shows. Not at all impressed.
Hi Melissa,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 19, 2014
Very fast retrieval of information at a low cost.
Hi Bob,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 19, 2014
This is a must for genealogists - really helps me find relatives to put in my tree.
Hi Kath,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 19, 2014
Not a problem with search.
Hi Greg,
Thank you for your feedback! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Services
Instant Checkmate
Reviewed June 19, 2014
I honestly thought I would receive information that was accurate but I have yet to find any solid information. There are holes in your information.
Hi Sandy,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 19, 2014
There is not tons of information, but I have found there to be enough to satisfy the need to know. It is a tool to be used to locate people, which it does just fine. It is not a gossip line, it is simply informational. I have located a couple of people who fell through the cracks, whether they wanted to be found or not... You can run, but you cannot hide. It's not one stop shopping... You will do further investigations with the information obtained. Maybe you will get the whole story, maybe you won't, but I found enough to quell the snooping gene.
Hi Deborah,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 19, 2014
It is Total False Advertising!! Bait and switch!! First you are lead to believe you are getting a service, then you must purchase a membership. While on the website I called them and was reassured I would get unlimited reports on as many people as I wanted!! I wrote down the phone number, paid for the 6 Month Plan plus everything was ADDED CHARGES!! $59 in Total!! I got no INFO and was told on phone I would get criminal & arrest records for this individual and mother whose name was listed!! I got the name I provided and an address!!!! Nothing else!!
Told on site I would have to be willing to pay another $19.99 for each record I requested!!! Went to BBB site, Checked Out ALL Complaints... Not ONE positive comment!!! Called back the number to cancel 866-490-5980 and was told I had paid for the six month program so therefore at the end of my paid subscription I would no longer be charged!! I told them that was TOTALLY UNACCEPTABLE!! I wanted to speak to a manager.
The man on phone put me on hold and said he had spoke to his manager and they decided to credit my Mastercard $29. I refused and Informed that I was checking out their WEBSITE because I believed they were ripping people OFF and I do this thing often to protect the LITTLE People, and I would pursue this to the fullest extent of the law... ended up being told I would get all my money back within 3 business days!!! I'm waiting!! If I don't I will a follow through!! NOT AN IDLE THREAT!! Anyone else who feels wronged by this company please contact: Kristy **.
Hi Kristy,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 19, 2014
You have to upgrade, everything misleading. Also info incorrect on several people I looked up. No help at all.
Hi Mary,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 19, 2014
I have searched for people that I know and your addresses, information is all wrong. I have moved 3 times and you still have an address for me that is from 2005 nearly 10 yrs ago. People that I know have current or past criminal records are not indicated. Why even bother having this website when you can not provide the information? I can go to local law enforcement webpages and find the information or use other websites that give more information.
Hi Rene,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
I feel deceived by your service. Pretty much a rip-off. And no contact email or phone number to express such? That's convenient, wouldn't you say? The information you provide is less than basic. I've searched numerous people with known, long police and arrest records. Nothing appears. This scam, you call a business, along with your up charges to get more info (haha, that's a joke) is exactly what's wrong with the American psyche. No honor, no shame and will not do what's right when no one is watching. A pox on your business and associates... I pray you reap what you have sown.
I see in your "Guidelines for reviews" please exclude profanity, threats or personal insults... are you stupid or what? Of course you get profanity, insults, threats and the like...you're RIPPING PEOPLE OFF! And for what it is worth, I would like a full refund/credit for my 3 month subscription and I won't trash you on every blog and review at my disposal.
Hello,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 18, 2014
Very quick and easy.
Hi Louis,
We’re so happy to hear that our service helped you find what you were looking for. If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980. Thank you for your feedback!
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
How come there are no phone numbers listed for individuals? This is not very helpful.
Hi Beth,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
Trial membership to check out the site. Was disappointed in the lack of information provided.
Hi Karla,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
I did not want to pay for their service. So they offered me a trial offer for $1.00. I accepted that offer and the results were not acceptable. In the terms of agreement in small print, It says that if you do not cancel the trial membership within 5 days you will be automatically be charged $29.00 per month until you cancel the membership.
Hi Rod,
We’re sorry to hear you didn’t find what you wanted. While our data providers are always updating their information, some state and local governments do not release their records to the public, which creates gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
This site says that my mother and I were married to each other when I look myself up.
Hi Sam,
We know how frustrating it is when you don’t get the information you were expecting. We are constantly working with our data providers to get the best information possible, but due to some states’ laws regarding public records, and slow electronic processing times in certain counties, there may be gaps in our data for some jurisdictions. We sincerely apologize, and will contact you privately to work out a resolution.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
Your data is so out of date and there are NO addresses or phone numbers. If this is all I'm going to get, it's not worth the money. Hopefully, you will improve quickly.
Hi Marcy,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 18, 2014
Have been very satisfied with this report. I would recommend this website to friends. I do not have an image to include or know how.
Hi Barbara,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 18, 2014
I need to change to another credit card but cannot find on the site how to do that. Therefore, I am unable to update my account.
Hi Stacy,
Thank you for reaching out. We're so sorry to hear that you experienced difficulties when trying to update your account. A senior member of our team will be in contact with you privately to provide assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 17, 2014
Unable to get in touch. I rec'd an e-mail notice from Paypal/Bill me later telling me that my cash back was ending on June 30. I do not have an account, and I have no password. I am unable to get any information. I would like to know if I have any cash back.
Hi Anne,
Thank you for reaching out. We apologize that you experienced technical issues, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 17, 2014
If you choose not to pay for their services and close the window/page that you are on, a special offer will appear for trying their site for only $1.00 for 5 days. After 5 days you will begin being charged a recurring monthly fee of a much higher price, and this is all stated in their terms before proceeding. You are led to believe that you will get the report, that originally started out to be free, that you inquired about the full report. BUT.. BEWARE.. This is the very furthest from what you will get.
Your will most likely the name and address, which you already knew the name and quite possibly the address. All the other fields will indicate that the information is either being updated and to check back later or will be listed as being available as their premium service, which cost you even more money if you want that information. Every piece of information you want will first lead you to an acceptance page of paying more money. I even did a search on myself and the limited information was very outdated.
If someone was looking for me, they would have found an address that I had 2 moves ago... They may give you information for what you pay for, but it seems it is old information. I called immediately to cancel my subscription in order not to be charged any additional fees and they laughed at my disappointment and didn't even apologize or try to keep me. They were all to happy to take my $1.00 and it seemed like it was a common occurrence. I know the person I spoke with didn't work for free. Hopefully, my post will keep someone from giving them more undeserved money.
Hi Mark,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Updated review: June 19, 2014
The company contacted me and agreed to refund my money since the information I wanted was not available. They explained that it was not their fault that the phone number was not part of the public record, so they could not obtain it. I guess that makes sense. I am very happy that they took the initiative to contact me and resolve my complaint.
Original Review: June 17, 2014
I was looking up an old friend, and all I really wanted was a phone number. I paid $1 for a free trial membership for 5 days. There was no phone number. It said that I could upgrade the search for $20 and promised phone numbers. I paid, and to my dismay, again no phone number. What a waste of money.
Hi Rebecca,
I’m sorry you didn’t find the information you were looking for. We’re always working with our data providers to ensure that the information in our reports is as up-to-date and complete as possible, but sometimes the data just isn’t available to us. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 17, 2014
The only thing I would change is that all advanced fees should be upfront. I was a little confused as to whether all the information is on the final Web page or whether it would be on my E-mail address.
Hi Carol,
Thank you for your positive review and high rating. We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 17, 2014
I use this site as a last resort because other free sites are much easier to navigate. Sometimes on this site, info is promised but not provided. Over the past two - four weeks I've used Instant Checkmate more often only to become frustrated when I found out that the info contains things I don't need or want but a phone number has not been provided.
Hi Gayle,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 16, 2014
The PDF reports worked for a couple of days. Now for the last four or five days, the PDF reports start to process and after a lengthy delay, I get an error message to try back later. This happens on every attempt to process a PDF. I've sent a couple of bug alerts, but the problem still isn't fixed. I paid for this?
Hi Mark,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 16, 2014
We are trying to better our living conditions and your reports will help us to do this, thank you.
Hi Gregory,
Thank you for your positive review and high rating! We really appreciate your feedback, and we’re so happy to hear that our service helped you find what you were looking for.
If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 16, 2014
At the present time PDF reports will not download. Addresses for Utah are not complete on the report or download. When an address looks like 300 West 2100 North the report and downloads the address as 300 2100.
Hi Howard,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 16, 2014
When I first got the service in March, phone numbers came up. For the past 2 months, they haven't, which is a big part of why I use the service. The social media area can be useful, but often it doesn't get specific to the person I am searching. More often, the information is of limited or no use.
Hi Jeremy,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. While our data providers are always updating their information, some state and local governments do not release their records to the public, which can create gaps in our data. A senior member of our member care team will contact you privately to provide further assistance.
Sincerely,Member Services
Instant Checkmate
Reviewed June 16, 2014
I received an email at 2:35 pm on 6/16 of a receipt of $22.86. I was wanting to search for me, knowing what is on my record. I then requested a full refund. Checkmate will only refund half of my money and I called them before 3:00. Crazy, and the things on here are crap. I have never lived in Milwaukee, WI. If anyone asks me about the services Checkmate provides, I will be the first to say THE COMPANY DOES NOT STAND BEHIND THEIR WRITTEN CONTRACT. NOT HAPPY.
Hi Trina,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that your recent experience with Instant Checkmate was not positive, but we want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 16, 2014
I find that Instant Checkmate has the most up to date data when searching for missing classmates. I am in the process of looking for missing classmates for my 60th class reunion in 2018. There were 500 graduates in my class and I still am looking for about 100.
Hi Phyllis,
We’re so happy to hear that our service helped you locate your old classmates in time for your 60th reunion; that is wonderful news! Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 16, 2014
I haven't found any of the information I was looking for and the information that they have about me is grossly inaccurate. The information that I see about friends of mine are inaccurate as well because one says that he is the spouse of his mother. He is a disabled man and she claims him on her taxes. This is the only way that I can figure they got that information. They have me listed as both black and white, young and old and arrests from all over the country with pics of me being both black and white, as a young woman, today, but an old woman several years ago. I'm very frustrated with this site.
Hi Christina,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 16, 2014
I am so disappointed. I went onto "peoplefinder.com" and I found the person I was looking for. Then it asked me to click on "Instant Checkmate" to get full report. I don't know why I couldn't go through peoplefinder but I decided to give it a try. I paid $22 something for a full month. No where does it say that it's a continual membership. The only reason I found out was because I called this morning to complain that my report had absolutely NO INFORMATION!!! No phone number, no home address. It was an address of a business. Then I googled the business and it was owned by someone who was not the person I was searching. Why in the world would this business be associated with him then? Also, I searched a few other people and exactly the same thing, got nothing. However, when I searched for myself... I got a butt-load of information. That's so odd. So after arguing with one of the thieves in their customer support team, I got half my money back. Better than nothing right? I'm going to write a few more reviews to make up for the $11 I lost. =D DON'T USE THIS COMPANY, YOU WILL REGRET IT!!!!
Hi Ann,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 15, 2014
I was thought this would be a legitimate company because AOL news had it as one of their articles. I know see AOL uses its web articles to help push the products of its advertisers. I'm not a lawyer but I wonder how liable AOL would be in a lawsuit brought against them along with Instant Checkmate.
I entered my name and it told me how much it would cost and I went to close the out the web page and a small box opened saying I could try it for $1 for 5 days. I ended up being charged $1 and an extra $1.99. I tried maybe 10 names and not one came with anything with law enforcement information or anything but address for last 20 years. I think it's illegal to give out LE information, therefore making this company a fraud. I then found that after 5 days, they charged me another $29.63 to my credit card. This they told me was in the terms agreement, however I was not notified in the usual manner of a box listing what I was buying.
After a 40 minute phone call they said they will refund the $29.63 - we will see. I hope a lawsuit is filed against these misleading people. They are making millions without supplying you with anything. DO NOT USE THIS service, you will feel ripped off. They give a bad name to legitimate companies. I wouldn't be surprised if you saw them being exposed in the courts and media as a fraud.
Hi Michael,
I'm sorry that you had a negative experience with our site. Our management team is currently looking into this issue. In the meantime, feel free to reach out to us if you have any additional questions or concerns.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 15, 2014
Pay to see the important info. Most of the information you can get by searching the internet yourself, for free, if not all of it....
Hello,
We’re sorry to hear that you weren’t happy with your report. Our developers are always working hard to integrate current data into our reports, but due to variables like clerical errors, slow processing times, and discrepancies between states over what is considered “public record,” some reports may be incomplete for people living in certain counties. We apologize, and will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Reviewed June 15, 2014
I can log in, find the names - but no records of any kind come up. Is my subscription not up-to-date? I really can't use a service that no longer provides any info.
Hi Curt,
Thank you for reaching out. We appreciate honest feedback — it allows us to do our job better. We apologize that you experienced technical issues during your search. We want to let you know that we’re committed to making things right. A senior member of our member care team will contact you privately to help resolve this issue as soon as possible.
Sincerely,Member Services
Instant Checkmate
Reviewed June 15, 2014
My member care rep was EXCELLENT and solved my issue with patience and professionalism.
Hi Charles,
I'm very happy to see that our member care team was able to assist you. I see that your issue has been completely resolved, and that you have increased your star-rating. Thank you again for your feedback, and please feel free to contact us at any time if you have additional questions or comments. Our US-based member care team can be reached at (866) 490-5980 24 hours a day Monday-Friday, as well as 5am-10pm on weekends.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 15, 2014
Exemplary Service, Smooth to navigate, Impressively Fast. The customer Service personnel were Courteous, Highly Efficient, Knowledgeable. Yes, I could go on but you're probably thinking that I was Happy with the service at Instant Checkmate: then you were right. They must be compensated very well and managed with skilled, Intelligent, respectful people.
Hi William,
We’re so happy to hear that our service helped you find what you were looking for. Thank you for the positive feedback and high rating! If you ever have a question, or need help with our website, our US-based member care team is standing by 24 hours Monday-Friday and from 5am-10pm on weekends. You can reach us at (866) 490-5980.
Sincerely,Member Care Manager
Instant Checkmate
Reviewed June 14, 2014
Was led to believe I could get a full report on myself. After signing up and trying to get information, it told me to pay more for the info I wanted to see.
Hi Mike,
while we try to provide our members with as much information as possible in our standard reports, we can’t show everything because some records are simply more expensive to access. Therefore, we must charge a one-time fee to compile premium reports for our users. I want to sincerely apologize for your frustrating experience. A member care manager will be in touch shortly to help you.
Sincerely,Member Services
Instant Checkmate
Reviewed June 14, 2014
There are several people that have no information on them at all OR their information is obsolete. There are several people wherein I should be part of family but I am not. It is not all that accurate many times.
Hi Pamela,
We’re sorry to hear you were unable to obtain information on certain people. Our data providers are always updating their information, but some state and local governments do not release their records to the public, or they may not update their databases annually, which can create gaps in our data. A manager from our member care team will contact you privately to resolve this issue.
Sincerely,Member Services
Instant Checkmate
Instant Checkmate Company Information
- Social media:
- Company Name:
- Instant Checkmate
- Company Type:
- Private
- Year Founded:
- 2010
- Address:
- 3110 Camino Del Rio N Suite 400
- City:
- San Diego
- State/Province:
- CA
- Postal Code:
- 92108
- Country:
- United States
- Website:
- www.instantcheckmate.com
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