Gap Reviews

A cashier was obviously doing her job wrong. Charged my gift card and then proceeded to give me money back, when I owed her 3 dollars and had it in my hand! Then she realized after me telling her multiple times, that she was wrong. Now, she thought she could void my gift card transaction!!! After I told her about 20 times that all she needed to do was take my 3 dollars... She voided it. And guess what? It wouldn't go through again! Obviously! Then!!!... I lost it. Said it was sheer stupidity, and she threatened me! Told me to meet her outside! Who does that?!?! I work in customer service and would be fired if I ever came close to doing that! The GAP needs to fire violent workers that obviously do not know how to do their job or even count money!!!

So I purchased a number of items at the Gap in Saugus, MA using my rewards points. When I went back after Christmas to exchange a few items, I was told I had to return the items and wait for a billing cycle or 2 (1 to 2 months) to get my points back to repurchase as oppose to just exchanging. Really now, how is that good customer service? Yep, this is their policy according to their customer service. Cancelling that credit card.

I am very disappointed with GAP. I thought they are a very reputable company. I bought a Robe to give as a gift, the price tag is $59.95 less 40% off which I thought was great, a good buy! Then, when I was about to wrap the gift, I removed the sticker price and it revealed a price of $49.95 (the price was blotted with black ink but you can see that it is 49.95). Is this even legal? I was so disgusted that I am just returning everything I bought at the GAP including the cheap socks for trying to fool me....

I made an order online with the promise of a 35% off coupon. I typed the coupon code in after verifying that everything was on target. But when I got my order confirmation... no discount. I immediately e-mailed order number, coupon promise and asked for assistance. Within minutes I got an auto-response that they would respond within 2-3 business days. After 2 days, I got an e-mail that explained a large unexpected volume of inquiries (no doubt others who in good faith shopped with a lousy coupon) and suggested "if your inquiry has not been resolved" (HOW would it?) I was invited to call them. For "fast customer service". Hm. I called, waited through 3 robo-messages only to get a recorded message that stated due to "high volume of calls" (no doubt others looped to this) it could be an extremely long wait, and while I was welcome to hold, I might want to call back at another time. Interesting. E-mail, no wait, don't e-mail..call....no wait, don't call????? I have responded to the e-mail with my suggestion.....apply the discount, or cancel the order at which time I will cut up my credit card and no longer do business with the chain. I gave them 2 business days to decide....

GAP sent me the VISA card that happened to be a new card account. My fault, I didn't realize it. Usually they sent the card renewal and I just activated it. This time by using it, I actually added a new credit card account without even realizing it. I made a purchase for $50 and paid to my old card account accidentally. The new card account charged $25 late fee. The old card sent me the credit for $50. Finally I understand I have two accounts. I call GAP, waiting patiently while automatic voice tells me about a lot of things I am not interested. It took about 15 minutes to connect to representative. Not too bad. Finally I am connected to human being. After telling my story about two cards, he's taking $25 fee off. I pay the balance of $50 on their website.

I went to the Gap on September 2nd to buy school clothing. Everything was on sale. I purchased many items but when I got home the clothing did not fit my children and husband. So I had to take a large portion of the clothing back. The clerk took everything back and stated "look now your balance is 70". With all the returns and exchanges. When I got the bill it was over 500.00. I went back to straighten out the mess and was told that I purchased more on the 2nd trip. Only to find out that some of the credits were credited to a card that I do not recognize.

I called Customer Service today to inquire about lowering my interest rate on the card. They said no. I then went back to make a payment and found out my card had been "closed by consumer," what? I called back and spoke to a Supervisor who stated she would have someone listen to her call. I told her I never authorized my account to be closed. No matter their clothing quality has gone downhill. Yes, holes in their tee shirts and sizes are off. I am done with this company.

I have been a Gap customer for many years, always happy with the quality. However within the last two years, I have found that every tee shirt that I have purchased, including Gap Body, have developed numerous holes in the lower part of the front of the tee shirt. This has happened to every tee shirt, which leads me to believe that there is a quality problem. I do not use harsh washing chemicals, such as bleach, so I know it cannot be that. Also, the rest of my clothes are okay. Is it in Gap's policy to make good on a customer’s complaint?

I went for shopping at Gap store in Bullring on May 10, 2013 around 5:45PM. I picked up 2 sweaters/cardigan worth $42 and went to the counter to pay. The lady at the counter was polite, but as she was packing my stuff, I asked her to put 2 sweaters in 2 bags as they were meant for gifts. But as she was doing this, another store agent (short, lean built) came up and almost snatched the extra bag from this lady. He told me that, "We provide one bag per customer" and cannot provide 2 small bags for 2 items. I told him that I require 2 smalls bags as they were meant for 2 people as gift. He was adamant and would not just give me another bag. This is when the manager (tall, medium built) intervened and said that they really cannot provide 2 bags. But when I asked him what if 2 different customers bought 2 items, he agreed and gave me 2 bags.

I bought several sweatshirts for my family for the holidays. One that my husband put on had two large pin holes in the upper right side above the chest. I had him remove it and attempted to exchange it at the Gap. I had the bar code scan that it was $39.99. I paid for it on sale. I got the same shirt at the outlet in a different red to exchange it with. The bar code scan was $39.99 and again on sale. The girl wanted to refund me $11.99 and pay the difference. I paid more than $11.99 and I don't want money back. I want a sweatshirt of the same value and look. I left the store dissatisfied after the salesperson insinuated that a name tag must have been worn. We never had a name tag on.

The Gap was probably one of the last brick and mortar stores that my whole family shopped at (I am 47, my husband is 51 and sons are 18 & 20 years old). I have habitually bought clothes for the family without them all present and once in a while returned an item for a different size. The quality has declined over the years. The sales associates never stick around long enough to get familiar with the brand and the stores have become shabbier and less clean, but I continued to shop at The Gap as I had some nostalgia for when the brand was in its heyday and it was convenient.

We attempted to do a simple exchange after receiving a gift that did not fit. When we reached the register, we were told that we needed an ID. That was fine for us, but what about the people without one? Next, we were told we could not make an exchange because we would have to wait for our store credit to be mailed to us. In today's time, this is unacceptable and a complete waste of time and money. I feel bad for all the people who need to make returns or spend their hard-earned money at a company that obviously does not value their customers.

For years, I have been saving my American Express points to get gift cards at the end of the year to go shopping for clothes for my three children. As we all know, Gap isn't cheap and I have always shopped there because the quality for the most part is pretty dependable. Gift cards can only be purchased in $100 increments through AmEx so I usually end up with between 10 and 12 cards to use. I also like to shop online because really, who enjoys taking three kids shopping?! Well, after filling my cart today and starting the checkout process, I start adding my gift card numbers to my order.

I bought 2 dresses in size 10 and 12 for my daughter to see which dress would fit better. I wanted to wait until her birthday to give them to her. The lady at store told me to return which dress I did not like. After trying on, she did not like either. I had left tags and had receipt and also put it on the card. When I went to return, I guess it was a few days past the 60-day return policy. I had tags on dresses, receipt and she also could look up the receipt on the computer. The lady at the store told me I could only get the price they are marked for today which was about $3.00. I paid over $23.00 for each dress. I spent so much money at this store with 3 kids and it's easy for me to get there.

My sister and I bought winter jackets for our boys for $98 each on Sunday, in the Palisades Mall. We paid separately. I had a coupon for 30% off available starting Thursday, that would give each of us $30 savings. I asked if a price adjustment will be possible - they said sure! On Friday, I sent my husband with both jackets to Gap at Tice Corner in NJ. The cashier made a return of my sister’s jacket and gave my husband the receipt. Then, she made a return of my jacket and in that same transaction, charged both jackets with the new discounted price.

I recently was in Charlottesville, VA and made some purchases in that store. Since this was my first visit ever in a Gap store, I had several questions about the return policy. I told the clerk that there was not a Gap near my home. She stated I could return the items to any Old Navy or Banana Republic with no problem. I was okay with this since there is an Old Navy approximately 45 minutes from my home. When I attempted to return the items, I was told I had to return them to a Gap store. So, I called customer service. I am told I can mail the items in for a return and to print out the shipping label from the website. Well, that's okay but I have to pay $6.00! Not! No more Gap for me!

I kept getting payment errors every time I attempted to pay for my Gap card with a VISA card. These jokers only accept MasterCard, Debit cards, or checks, but not Visa credit cards. I will be closing my account, for they made me lose a lot of points that I would have acquired if I would have used my Visa. They also made me compromise my account security by using a debit card online or over the phone.

I was shopping at the Gap at Chesterfield mall last week and this man was following me around, everywhere. I even went into the fitting rooms and he still followed and I’d swear he was trying to use his phone to watch me up above because I caught him for a brief second in my mirror and ran out saying you’re going down pervert! By the time I found an employee, he was gone. I complained to an employee who said I described their loss prevention guy, Josh. He’s white male with glasses and tattoos on his arms and he’s about 20/30s. If Gap is employing their security officers not wearing uniform to look under and above women changing their clothes, and to see if I would steal a bra and underwear, then they are going too far as I am concerned! Perverts! Perverts! This happened Wednesday around 3:30 in the afternoon. Ladies, beware of this predator in Saint Louis!

I was visiting the states and bought a couple of women t-shirts from Gap Cincinnati. As I returned to Egypt, I found out that one of them is torn out and has holes (I have photos for that). After washing the other t-shirt, I found the same holes in the 2nd t-shirt. Yesterday, I was visiting Gap Cairo. I found the same holes in the hanged t-shirt (I have a photo for that too). I asked the store manger who replied, "It happens sometimes out of bad hanging"? The same exact holes appear on all t-shirts. How can I attach photos? You have a big problem with the quality of cotton you are using in the t-shirts. I need a formal reply, please.

I went into the Gap Outlet in Terrell, Texas, which I do about once every two weeks and typically drop $50-$100. I went in this evening without my daughter and grabbed some clothes and took them up to the counter to put on hold (like I have done many times before) and told them I would be back in the morning with my daughter to try on and buy. They refused to put the clothes on hold even though there were about five other stacks of clothes on hold behind the counter. I called corporate and filed a complaint and they called the store manager and all she said she would do is I could call her in the morning and she would hold the clothes until I go to the store. Worst experience ever on a store that I drop about $200 a month at.

I was waiting to pay for some sandals. One guy was serving a lady who was returning items. It was taking forever, as she didn't have some receipts and tags for her shoes. The other sales assistant "Chen" was putting out some clothes. After about 10 minutes, she came over and told me she could "help" me. She seemed put out that she was having to "help" me. When I said thank you, she replied, "Uh huh," which I found extremely rude. She gave me no eye contact and snatched the sandals, and her whole attitude stank.

After reading all the complaints regarding Gap, I can understand the stupidity of how your company handles customers. I went to pay my bill at the Gap only to be told they do not handle payments and that I have to go to our local grocery store or Wal-Mart. Well, I dare you to send one of your executives to stand in line at the grocery store or our local Wal-Mart, which is a border town and all the Mexican Nationals are in the same line-up. I stood in the line-up and was charged $2.00 for paying my bill. What a bunch of **. Basically, what it boils down to is an item on sale for 20% off got eaten up by the $2.00 service charge. They also told me I could pay by phone for a $15.00 fee. I have at least 15 credit cards from other companies and not one single company has the stupid policies that you have.

I found a pair of pants on the sale rack and asked the manager to check the price. There was no bar code on the tag. The manager, Ethan, said they were $59.99. I inquired about how much they originally cost if that was the sale price. He said they weren't on sale and "it wasn't his fault some customer put them on the sale rack." I said I had not seen them in the store elsewhere. He found one other pair that was marked $32.99. He immediately tore the price sticker off and said that price was wrong and the computer was always right.

I was charged twice and was told that if I do not go back to the store for a receipt, I will not get my refund back. The cashiers made the mistake to charge me twice, but yet I have to drive back to the store and get a refund for something that was their mistake. I called and spoke to a manager, her name is Alley. She did not help me at all. She told me to go back to another store and get a refund there. I had told her what happened and she told me it was so complicated.

They allowed me to order items not in stock with zero warning. Because the order they split was paid for with a bank card, they charged once when I hit submit and again for each new shipment over the course of days. There are tons of information all over the payment page when you choose VISA. Warning, use our site with your bank card and we will randomly ding your tab for up to twice as much only to return the original amount as long as a week later. From now on, if the company doesn't allow PayPal, I'm not checking out.

Today, September 20, 2011, I was attacked by a security guard when I was living the store. The accident happened outside the store. I was with my 18 month old son on my hands and had no stroller. He came on to me and started pushing me into the corner without saying anything, grabbing my bag going inside. I started screaming for help and called the police. I had no idea who he was. I learned after that he was the security guard at the store. The police came but did nothing and just said this is a civil matter.

I went into the Gap store located at 437 Hillsdale Mall, San Mateo, CA 94030 today August 21st 2011. When I went to the cash register to pay for my purchase, the cashier asked me if I have their "Reward card" and I answer him no. Because I do not have any GAP card and I thought it was one of those store card that only accumulate points, he then asked me if I would like to have a reward card and is free. I confirmed with him if this reward card is one of those that you accumulate points and he said yes. So I agree to get a ''Reward Card" only later found out that it was actually a credit card.

Worst customer service experience at the main Gap store in Eaton Centre (Manager: Mike).

I was shopping inside the Gap Store with my 5 year old daughter. My boyfriend waited in the car because there was no parking. After I purchased my items, I left the store, there was a Brink Security truck double-parked in front of our vehicle. I was locked out of our vehicle because my boyfriend went in the store to find me and my kids because we were taking too long. As we are standing there, as my boyfriend approached the car, the Brink Security guard pulled her gun out on me, my kids and my boyfriend! She started saying, "Don't do it, you are going the wrong way." My boyfriend then went around the truck to proceed to our vehicle. She then put her gun back in the holster! She then went in the store.

I returned the item which was worth $39.00, and they said they would send me a check. It has been 3 months, and I have never received the check. I called, and they put me on hold for half an hour. I was told that I would receive it in 10 days. i have been waiting for 3 weeks and never received it.

I have three children and have shopped at Gap often using my Gap credit card. I went to make a return today to the East Cobb Avenues store and was told that I could not return, although I had my receipt and it was on my Gap card as it had been 35 days. I had no idea any retailer would have such a crazy policy especially on their credit card with the receipt!

I placed an online order for a $10 boy’s shirt. Instead of the $10 boy’s shirt, GAP sent me a maternity sweater (which I did not order). GAP charged me for the $10 shirt that it didn't send. I called and told them the situation. They refused to credit me $10 or send me the shirt until I sent them the maternity sweater (that they accidentally sent me). (They didn't know they had sent me the maternity shirt until I told them about it.) I told them if I had time to go to the post office to send the package, I wouldn't be shopping online. They still refused to credit me my $10 or send me the kid’s shirt for which they charged me until I corrected their mistake and mailed them back the maternity shirt. Plus, they lectured me.

Bad return policy. If you buy clothes for gifts at Christmas and they don't fit. They have to be returned within 30 days no credit no exchanges. Do your early Christmas shopping somewhere else.

Gap stores changed the return policy and with no notice to consumers. Gap has a final sale policy on their clearance items, which I didn't know what was the difference between sale and clearance items. The rack was marked sale not clearance so when I purchased various items, when I went home to try them on, they said it was final sale. The items were not even ticketed final sale and price purchased was not the price they rang up. I called Gap relations and they said that their policy changed since 2008 and that every store had a posting at the register. I advised them that I went to two stores and now had such postings. I want my money back on items that were purchased and they refused to give it back to me.

Be aware of Gap's extremely harsh policies toward customers! Be aware of the unfair and unreasonable Gap policies for returns or exchanges. They will not even exchange a merchandise for another size even with your receipt 2 weeks after purchase if you have worn the jeans, shirts, or jackets even once! In addition, the manager at this particular store is rude and ignorant toward customers.

At 5.15pm today (5 March) whilst in the fitting rooms of the Gap store in Columbus Circle NY. I asked if they had the jeans I was trying on in a smaller size. A woman employee said she would check. I waited and waited. I asked the fitting room attendant whether she was coming back with the size I requested, or if they even had them. She informed me the woman was helping her and she was waiting and would check.

I just like to tell you that in all my years that I been a customer of Gap, I think they have treated me very badly for not canceling the late charge. And I would like to tell them that they have lost a good customer. Maybe they don't care, but I would not recommend Gap to any one, because of the way I have been treated. Because of this, I have canceled my account.

I had a pair of paints on hold. An employee from the GAP Glendale Galleria, CA called the GAP store in Valencia, CA and spoke with **. When I went to pickup the pair of paints, they are stating that they did not call and ** states no one spoke to him. The manager was very rude, provided no customer service at all, and offered no apologies. There were 2 other sales reps, ** and **. They were the same: no meet and greet whatsoever. Even the manager had no class and offered no apologies. When I asked for the regional manager's phone number, they would not give it to me. Do not buy any stuff from GAP. They have one of the worst customer service ever. All the employees, including the manager **, were just lollygagging.

I work for The Gap so I am taking a big risk writing this... What the consumer does not know is we are given goals on how many Gap Credit cards we must open each day and if we are not meeting or exceeding those goals, we are harassed throughout the day by upper management to do so. It is even part of our annual review. As far as return policies go, customers ** and moan at cashiers who are practically the lowest on the old Gap totem pole, yet because we are just doing what we are told regarding store policies, we get the brunt of the customer's ire. Do yourself a favor and direct your complaints to the corporate bigwigs. They are the ones who formulate these policies.

I had formerly worked for Gap and have been a loyal shopper with their brands for years. I had return from the Gap Body store and had misplaced my receipt. However, I do know that I paid with my Gap credit card and knew they could look up my purchase with that card like it was as good as a receipt. Well I took in my item and had to track down Sylvia to get to the register to take my return. She left me at the register while she folded shirts as it was close to closing and I guess she was too busy to bother with me. I explained to her that I had misplaced my receipt and if she could look up my item with my gap card. She examined my return item which was a bra very carefully as if I was trying to pull a fast one on her, this bra had tags on it.

1/17/08 received call from Mike Mills, Pioneer Creditry Recovery 1-877-324-0406. He said I owed $203.62 with late charges on purchases made 12/31/06 New Years Eve. No info. Referred to April at Resurgent Capital Services 1-888-665-0374. Acct. 6018595205551563, $27.45 at GAP. Acct. sold 4 times. No info. Asked for ID Theft Affidavit, drivers license, picture, SSN, police report, other personal info & notarized. If I faxed info I MIGHT have charges removed. Negative report by GAP on my Equifax credit report.

I'm contacting you about the recent Gap Inc laptop debacle. I called the helpline they set up because my 16-year-old received her letter saying she was one of the people whose information was in the laptops which were stolen. They are offering one year of credit monitoring. It is plastered ALL over the internet that they have offered this.

I filled out a credit app in the store to get 10% or 20% off my purchase. I paid the cashier in cash for the clothes. A few weeks later I get the GAP card in the mail but the rate was too high so I cut up the card and tossed it. A couple of months go buy and I get a bill from the GAP for the clothes I paid for in cash. I contacted the GAP account rep and protested the charge.

I am wating on the refund... I HAVE SENT All the paper work they asked for it has been over a year and they have not done anything at all.

It's just a big waste of time. And stupid.

I opened a Gap Card to get the in store discount in 2005, I received a statement in August 2005 and paid the minimum payment. After that I did not receive monthly statements from GAP.

We get hounded 3-5 times a week with phone calls from India from people we can't even understand. I tell them to look at the file. We are being harrassed over a phony balance.

I make my payment trough internet for benefit for the company and myself. An now the are penalizing my account with a ten dolar fee afecting my consumer quality. The are apply this payment that I made it by phone which I didn't make it by phone instead a make it by a electronic device my computer.

I had applied for a gap card and was approved for it, I did 2 purchases on the account number which gets printed on the recipt. Till date I have not received my Gap Card. Nor did I received any statements, After 3 months from application I changed my address and also informed the customer care about the new address and about not receiving the card. She assured you will recive it soon. Now about 2 months ago I received a phone call saying that I had aroung $115 due on my card while the actual purchase was only about $30.