Gap Reviews

After reading all the complaints regarding Gap, I can understand the stupidity of how your company handles customers. I went to pay my bill at the Gap only to be told they do not handle payments and that I have to go to our local grocery store or Wal-Mart. Well, I dare you to send one of your executives to stand in line at the grocery store or our local Wal-Mart, which is a border town and all the Mexican Nationals are in the same line-up. I stood in the line-up and was charged $2.00 for paying my bill. What a bunch of **. Basically, what it boils down to is an item on sale for 20% off got eaten up by the $2.00 service charge. They also told me I could pay by phone for a $15.00 fee. I have at least 15 credit cards from other companies and not one single company has the stupid policies that you have.

I found a pair of pants on the sale rack and asked the manager to check the price. There was no bar code on the tag. The manager, Ethan, said they were $59.99. I inquired about how much they originally cost if that was the sale price. He said they weren't on sale and "it wasn't his fault some customer put them on the sale rack." I said I had not seen them in the store elsewhere. He found one other pair that was marked $32.99. He immediately tore the price sticker off and said that price was wrong and the computer was always right.

I was charged twice and was told that if I do not go back to the store for a receipt, I will not get my refund back. The cashiers made the mistake to charge me twice, but yet I have to drive back to the store and get a refund for something that was their mistake. I called and spoke to a manager, her name is Alley. She did not help me at all. She told me to go back to another store and get a refund there. I had told her what happened and she told me it was so complicated.

They allowed me to order items not in stock with zero warning. Because the order they split was paid for with a bank card, they charged once when I hit submit and again for each new shipment over the course of days. There are tons of information all over the payment page when you choose VISA. Warning, use our site with your bank card and we will randomly ding your tab for up to twice as much only to return the original amount as long as a week later. From now on, if the company doesn't allow PayPal, I'm not checking out.

Today, September 20, 2011, I was attacked by a security guard when I was living the store. The accident happened outside the store. I was with my 18 month old son on my hands and had no stroller. He came on to me and started pushing me into the corner without saying anything, grabbing my bag going inside. I started screaming for help and called the police. I had no idea who he was. I learned after that he was the security guard at the store. The police came but did nothing and just said this is a civil matter.

I went into the Gap store located at 437 Hillsdale Mall, San Mateo, CA 94030 today August 21st 2011. When I went to the cash register to pay for my purchase, the cashier asked me if I have their "Reward card" and I answer him no. Because I do not have any GAP card and I thought it was one of those store card that only accumulate points, he then asked me if I would like to have a reward card and is free. I confirmed with him if this reward card is one of those that you accumulate points and he said yes. So I agree to get a ''Reward Card" only later found out that it was actually a credit card.

Worst customer service experience at the main Gap store in Eaton Centre (Manager: Mike).

I was shopping inside the Gap Store with my 5 year old daughter. My boyfriend waited in the car because there was no parking. After I purchased my items, I left the store, there was a Brink Security truck double-parked in front of our vehicle. I was locked out of our vehicle because my boyfriend went in the store to find me and my kids because we were taking too long. As we are standing there, as my boyfriend approached the car, the Brink Security guard pulled her gun out on me, my kids and my boyfriend! She started saying, "Don't do it, you are going the wrong way." My boyfriend then went around the truck to proceed to our vehicle. She then put her gun back in the holster! She then went in the store.

I returned the item which was worth $39.00, and they said they would send me a check. It has been 3 months, and I have never received the check. I called, and they put me on hold for half an hour. I was told that I would receive it in 10 days. i have been waiting for 3 weeks and never received it.

I have three children and have shopped at Gap often using my Gap credit card. I went to make a return today to the East Cobb Avenues store and was told that I could not return, although I had my receipt and it was on my Gap card as it had been 35 days. I had no idea any retailer would have such a crazy policy especially on their credit card with the receipt!

I placed an online order for a $10 boy’s shirt. Instead of the $10 boy’s shirt, GAP sent me a maternity sweater (which I did not order). GAP charged me for the $10 shirt that it didn't send. I called and told them the situation. They refused to credit me $10 or send me the shirt until I sent them the maternity sweater (that they accidentally sent me). (They didn't know they had sent me the maternity shirt until I told them about it.) I told them if I had time to go to the post office to send the package, I wouldn't be shopping online. They still refused to credit me my $10 or send me the kid’s shirt for which they charged me until I corrected their mistake and mailed them back the maternity shirt. Plus, they lectured me.

Bad return policy. If you buy clothes for gifts at Christmas and they don't fit. They have to be returned within 30 days no credit no exchanges. Do your early Christmas shopping somewhere else.

Gap stores changed the return policy and with no notice to consumers. Gap has a final sale policy on their clearance items, which I didn't know what was the difference between sale and clearance items. The rack was marked sale not clearance so when I purchased various items, when I went home to try them on, they said it was final sale. The items were not even ticketed final sale and price purchased was not the price they rang up. I called Gap relations and they said that their policy changed since 2008 and that every store had a posting at the register. I advised them that I went to two stores and now had such postings. I want my money back on items that were purchased and they refused to give it back to me.

Be aware of Gap's extremely harsh policies toward customers! Be aware of the unfair and unreasonable Gap policies for returns or exchanges. They will not even exchange a merchandise for another size even with your receipt 2 weeks after purchase if you have worn the jeans, shirts, or jackets even once! In addition, the manager at this particular store is rude and ignorant toward customers.

At 5.15pm today (5 March) whilst in the fitting rooms of the Gap store in Columbus Circle NY. I asked if they had the jeans I was trying on in a smaller size. A woman employee said she would check. I waited and waited. I asked the fitting room attendant whether she was coming back with the size I requested, or if they even had them. She informed me the woman was helping her and she was waiting and would check.

I just like to tell you that in all my years that I been a customer of Gap, I think they have treated me very badly for not canceling the late charge. And I would like to tell them that they have lost a good customer. Maybe they don't care, but I would not recommend Gap to any one, because of the way I have been treated. Because of this, I have canceled my account.

I had a pair of paints on hold. An employee from the GAP Glendale Galleria, CA called the GAP store in Valencia, CA and spoke with **. When I went to pickup the pair of paints, they are stating that they did not call and ** states no one spoke to him. The manager was very rude, provided no customer service at all, and offered no apologies. There were 2 other sales reps, ** and **. They were the same: no meet and greet whatsoever. Even the manager had no class and offered no apologies. When I asked for the regional manager's phone number, they would not give it to me. Do not buy any stuff from GAP. They have one of the worst customer service ever. All the employees, including the manager **, were just lollygagging.

I work for The Gap so I am taking a big risk writing this... What the consumer does not know is we are given goals on how many Gap Credit cards we must open each day and if we are not meeting or exceeding those goals, we are harassed throughout the day by upper management to do so. It is even part of our annual review. As far as return policies go, customers ** and moan at cashiers who are practically the lowest on the old Gap totem pole, yet because we are just doing what we are told regarding store policies, we get the brunt of the customer's ire. Do yourself a favor and direct your complaints to the corporate bigwigs. They are the ones who formulate these policies.

I had formerly worked for Gap and have been a loyal shopper with their brands for years. I had return from the Gap Body store and had misplaced my receipt. However, I do know that I paid with my Gap credit card and knew they could look up my purchase with that card like it was as good as a receipt. Well I took in my item and had to track down Sylvia to get to the register to take my return. She left me at the register while she folded shirts as it was close to closing and I guess she was too busy to bother with me. I explained to her that I had misplaced my receipt and if she could look up my item with my gap card. She examined my return item which was a bra very carefully as if I was trying to pull a fast one on her, this bra had tags on it.

1/17/08 received call from Mike Mills, Pioneer Creditry Recovery 1-877-324-0406. He said I owed $203.62 with late charges on purchases made 12/31/06 New Years Eve. No info. Referred to April at Resurgent Capital Services 1-888-665-0374. Acct. 6018595205551563, $27.45 at GAP. Acct. sold 4 times. No info. Asked for ID Theft Affidavit, drivers license, picture, SSN, police report, other personal info & notarized. If I faxed info I MIGHT have charges removed. Negative report by GAP on my Equifax credit report.

I'm contacting you about the recent Gap Inc laptop debacle. I called the helpline they set up because my 16-year-old received her letter saying she was one of the people whose information was in the laptops which were stolen. They are offering one year of credit monitoring. It is plastered ALL over the internet that they have offered this.

I filled out a credit app in the store to get 10% or 20% off my purchase. I paid the cashier in cash for the clothes. A few weeks later I get the GAP card in the mail but the rate was too high so I cut up the card and tossed it. A couple of months go buy and I get a bill from the GAP for the clothes I paid for in cash. I contacted the GAP account rep and protested the charge.

I am wating on the refund... I HAVE SENT All the paper work they asked for it has been over a year and they have not done anything at all.

I opened a Gap Card to get the in store discount in 2005, I received a statement in August 2005 and paid the minimum payment. After that I did not receive monthly statements from GAP.

I make my payment trough internet for benefit for the company and myself. An now the are penalizing my account with a ten dolar fee afecting my consumer quality. The are apply this payment that I made it by phone which I didn't make it by phone instead a make it by a electronic device my computer.

I had applied for a gap card and was approved for it, I did 2 purchases on the account number which gets printed on the recipt. Till date I have not received my Gap Card. Nor did I received any statements, After 3 months from application I changed my address and also informed the customer care about the new address and about not receiving the card. She assured you will recive it soon. Now about 2 months ago I received a phone call saying that I had aroung $115 due on my card while the actual purchase was only about $30.