Gap Reviews

I went to the Gap store Knoxville at West Town Mall a couple of months ago. When I went to the register I was offered a credit card by a large man with red hair. He told me that I would get a large discount whether I was approved or not and was told that it would be a soft pull on my credit. Not only was he not clear if I was approved and it was a hard credit check as well. I am upset I was lied to.

Gap Canada cancelled 4 orders "due to a potential fraud alert", all of them with Paypal payment. 2 were with my husband's account, 2 with mine. Finally I was able to speak with "Research", who refused to tell me why my payments were not accepted. I understand they prefer to be given a credit card, but if the Paypal option is offered and not honoured, no explanation given and no remediation except to go to a Gap shop and order from there... Apparently, they can refuse an order. To me sounds like they do not need our business.

I recently placed an order with GAP totaling $132.00, and unfortunately, it has been an absolute nightmare dealing with their customer service. Despite paying for my merchandise, I never received it. Firstly, the shipping process was excruciatingly slow. Weeks went by, and there was still no sign of my package. When I reached out to customer service for assistance, they were unhelpful and seemed indifferent to my situation. After multiple attempts to track down my order, all I received were generic responses and empty promises of investigation. It's clear that GAP lacks the basic courtesy of keeping their customers informed and addressing their concerns promptly.

Ordered 2 pair of jeans, different colors. One pair frayed at bottom and not hemmed. Best offer was to return item, wait 2 weeks for refund then they would ship new item! Not my fault item was defective!

I had received a Gap gift card from work from like a secret Santa at Christmas time and when I went on-line to use it, it was very difficult to navigate and then I never received my order and when I called customer service all they could say was sorry so I never got anything and no refund, no nothing!!! All she said was thank you for shopping at gap!! Horrible experience! Don't shop here, they will rip you off and not care! Waste of time and a horrible gift!

I have placed online orders with both Gap and Old Navy. Each time, 7-10 days after purchase I get an email saying items are out of stock. I don’t know how they don’t have better control of their inventory. There has to be a disconnect in their system to validate inventory before allowing an order to even process. This organization is way too large and has been in business way too long to have these types of disconnects. I’m done, no more purchases online or in-store for any of their products. They need to fix their system or discontinue online ordering. Horrible business processes. I’m returning the available items when I receive them!

I ordered almost $100 worth of organic cotton clothing from GAP that was on sale. They sent my package and didn't include the underwear I ordered. They refused to refund me or send me the product they did not include. They wouldn't even tell me why they denied me. So I'm returning all my items back. Most companies always reconcile something damaged or missing. Terrible company for robbing us working people of our hard-earned money and not giving us our product. I will NEVER shop at GAP and will encourage everyone else to stay away from them. A million-dollar business taking our money. They also told me to dispute it with the bank. I'm like this isn't a bank problem, you refuse to give me the money back for a product you didn't send me. Sad and I can see why they have such a low score here on this site. Terrible.

I'm done with Gap/Old Navy. I placed an order for 5 items, received 3. Sent a chat the same night I opened my package and was sent a link to file a claim. My claim was denied the next day. I called to find out why and the customer service agent said they don't have any information. So, I've just given them $46! Hope they send me a thank you. I will be returning the items I purchased because it makes me sick to even look at them.

Bought about 6 items and received a package that looked like bag but had shoe box with some returned shoes in it. After more than 2 hours on hold my issue cannot be resolved. They have people working for them that scam people. Will never shop online again.

I bought Jeans in December 30 and tried to return on January 31. The salesperson said I only had 15 days to return as they were a “holiday” special! Returning one day late and the manager would not even give a credit! Bad store policy. Wouldn’t ever buy anything from GAP again!!

My first order from Gap in at least a decade will be my last, and I haven’t even received it yet. Free 10-day shipping if you spend enough. Seriously? By the time I saw that update online, it was too late to cancel. What a joke.

I received GAP jeans that were oddly proportioned. I opted to return them using a QR code as I don't have a printer and our local GAP went out of business. I received a return label instead of a QR code and both chatted and called customer service with the same result. Both suggested that I 1) drive several hours to the nearest GAP store to return my item or 2) pay UPS to print the label they mistakenly sent me. Both told me that since I got a label the return was "closed" and they couldn't generate the QR code I had requested. Horrible service that I feel is designed to get me to give up and keep the item. I will NEVER purchase another item from GAP and likely won't from Athleta or Banana Republic either again since this is the same company. I feel like they are going down and are changing how they treat customers to try to stay afloat.

I have been buying Gap jeans for the last 30 years. My last two purchases. The jeans have ripped within 4 to 5 months along the areas where they were stitched. I love the way they fit, but the quality has led me to look elsewhere.

My wife purchased two items online for in-store pickup. The items were then split up between two stores which makes no sense. Went to store #1 to pick up and waited over an hour to only find out the item was not there. The other store closed by the time we got there for the 2nd item. Come to find out there is an expiration date to pickup the items which was the day we tried to pick them up. Refunds were issued although she wanted the products. The online chat offered a 15% coupon which any customer can find online or via an ad. There is no customer service for time wasted and not receiving a product which was paid for. Gap takes your money quickly but does not fulfill its end of the responsibility and cares so little for its customers. Will never shop here again.

I paid for 280 dollars worth of clothing and the delivery company Gap uses refused to deliver my packages. So they sent them back and gap still charged me saying I received my packages. They have no one in customer service that is fully competent to resolve or understand the issue. Stay away from this horrible company. I’m happy they are going out of business.

Ordered a hoodie. 60 bucks. 4 days later they mark it down 40% off. 26 and some change. Gap customer service refuses to price adjust even though it is within their 14 day period. Argue with me that the 40% discount doesn’t it count for me since I orders on the 12th and today is the 18th. And the discounted price ends on the 19th and I go, "Yes. Today is the 18th. It’s been 4 days." How ridiculous to have that policy and not use it. I definitely won’t shop with them again since they can’t follow their own policies. It is absolutely cheating. Hoodie is decent quality. I’ll go back to Target.

Bought jeans. Decided to return them. I brought the wrong bill. They couldn't even tell me it was the wrong bill. They said it wouldn't scan right and then I went out of my way just to return 20 miles and then I got home. I found the right bill, phone them back but I was short by 2 days on the date to return so they wouldn't even give me a credit or exchange. Very poor policy. They told me they just change this. They didn't tell me that when I bought the jeans and I see hundreds of bad reviews from people shopping online so I won't ever bother and I told them that, "You can't expect to stay in business when you don't have good customer service and satisfy customers. Your loss." and it will be.

Purchased an item online. Most of it came on time. Item I was trying to return was past 30 days from....when you order it?? They would not accept...even at a reduced price. I really will try to NOT buy here anymore.

I made an online order on 9/8/2023 and the delivery date was 9/14/2023. I called the customer service. They confirmed that it will be delivered on 9/20/2023 but now still not received. The customer service agent sent me an email as a special treat (10% discount) on next order but I told him that I will never buy anything thing from this bad store since they have a very bad service.

Tried to make a return or exchange for a duplicate item. The rep stated it was over 30 days and would not work with me. Other reputable online stores appreciate their customers. They actually count from the day the item is shipped. What a poor policy. I have made many purchases online and this is the first time I have been denied a return or exchange. Very unpleasant experience. So disappointed.

I bought some clothes online and didn’t try them on until 2 months later. After finally trying them on I don’t like a few of the items I bought. I didn’t realize their return policy is only 30 days. What reputable clothing company only accepts returns within 30 days?! This isn’t Forever 21 here! There used to be 2 Gap locations near me and now they’re both closed. The only way for me to purchase Gap clothing is online. This really hurts their business if they treat customers who purchase merchandise online this way, because no one is buying in their stores anymore either.

I want to start off by saying that I have never made a bad review. But I have used online shopping since my work schedule does not allow me time to go to stores. I am very saddened by their return policy. I have dealt with big companies to mom and pops and they always make sure to try to assist you with your concerns. So I tried returning unworn clothes to Gap but I was informed that their return policy is 30 days only. All they could do is offer me 10% or 15% for the next time I shop. I wasted $180 on this clothes and all they said was sorry. I am very saddened and I will never shop at Gap, Banana Republic or Athleta.

I called GAP again (they never bothered to reply to this complaint), and this time the representative gave me a refund for the missing item and placed a new order on my behalf (for the same price and waived the shipping fees).

When I tried to return maternity jeans that were purchased as a gift, I was told the window for returns was closed. They were delivered on May 4th and I tried returning them June 3rd. I was told that they started counting the 30 days from when I ordered. Firstly, the policy is not stated when ordering! You are expected to search for the return policy as you shop. If returning is not my intention, I am not looking beyond the items that I am shopping for. No one was able to help me with this. As far as I see it 30 days from when I received the items is a fairer policy.

I have had such a struggle communicating to Gap that I never received the $400 worth of items that were supposedly delivered. Lasership says that package was delivered to me in person but cannot provide proof of signature and refuse to clarify further when I said I was not the person they gave the package to. I have tried explaining that to Gap through chats, phone calls, and emails and they refuse to resend or refund the purchase. They used a company that fraudulently claimed delivery and are saying it is my error for losing package that was never handed to me. Their customer service is laughable poor and their handling of this situation proves that they're just a giant corporation who do not care about its customers. Four hundred dollars is a significant amount of money and their disregard for this situation claiming I should just accept their refusal for refund is atrocious. They even offered me a coupon for further purchase. What a slap in the face.

What other customers are saying is completely true. They have a 30 day return policy which counts after the SHIPPING date, not the DELIVERY date. Which means that if there is a delivery delay from their part, you have way less than 30 days to return your items. On top of that, there is NO EXTENDED HOLIDAY RETURN POLICY. Which is ridiculous given that there are guaranteed delays in shipping anything during the holidays. Never buying from them again.

Gap only gives 30 days from ship date to obtain a refund. I was just forced to take a gift card for a return for a Christmas gift that didn’t fit. If you are buying Christmas gifts in late October, you won’t get a refund from the Gap.

Do not order anything online from GAP because they have a “30 day return policy” that starts from the ship date NOT the delivery date, which is total B.S. so even if there is shipment delays on their part and you receive the items 10 days later and they don’t fit, and there’s no GAP store near you they don’t care. They will not honor a return or exchange from the date you received the items. It’s ridiculous honestly because the items aren’t in your possession until it’s delivered. I am a GAP/Old Navy credit card member and they have made a lot of money off of me from clothing/school uniforms etc. I will be closing my account and I will be boycotting all of their affiliate stores because their return policy and customer service is stupid. Also—why does the quality of the clothing not the same across the board? So disappointed in how they treat customers.

Went to the Gap today in the Galleria Mall in Garden City today. Had an issue with a gift card I had, first the cashier kept scanning it over and over, she calls over the manager and she pretends she knows what she's doing but don't. I and my boyfriend even went step by step with the instructions on the back of the card, she just kept saying, it's not working, it's not working, it's not working. Let me add the card was not defective, I called the customer service number on the back. Either the store's scanner isn't working properly or the cashier and manager are clueless. If you're going to give someone the title as manager, they should know what they're doing. That wouldn't fly where I work. Plus the manager had an attitude.

I ordered school uniforms for my children and need to return 2 shirts and 2 pants, but their return policy changed in May 2022 and require returns be completed within 30 days of the shipment. The items I want to return were shipped on September 27, 2022 and it is October 31, 2022 and they will not accept my return. The kicker is that one item from my order has not even shipped yet!!! It’s ok for Gap to delay in getting products to us, but we cannot be 4 days past their “new policy” date to accept returns! Order from ANYWHERE else. If Gap can’t stand behind their products for 34 days, then I’ll spend my money elsewhere.

Purchased an $80 pair of jeans that fit great when I tried them on in the store. Washed in cold water and dried on low and now they are an inch shorter and I can't zip them. Woman at the store said no return because they were washed even though the product shrunk way more than I expected and planned. No more GAP clothes for me.

I placed an order with Gap that was assured to arrive within 5 business days. IT WAS A WEEK LATER when it finally arrived. I need the items for an event so I was left scrambling at the last minute to find the items and buy them. The GAP website continued to show the items arriving on time, but the UPS tracking showed the true delivery. The GAP online experience is horrible and deceiving.

I always shop at Gap store online. This month I ordered from Gap, 7 items and when I received my delivery they sent me Old Navy blouse that's not even in my order. I was so disappointed and frustrated because of the hassle and stress that it cost me from calling them, to returning the wrong items delivered and receiving my correct refund. Now I'm scared to order online because of this incident.

I ordered 2 dress online and received my order not only late but both dress still have the store plastic security tags attached!!! I spent hours trying to remove it and hurt myself so I contact customer service and request a printed return label to send to so I can return it. They refuse and said company policy do not send out printed return label to customer. I already told them the nearest store to me will be hours for driving so I need to return it by mail but I don't have a printer to print, they still refuse to send me the return label and demand me to drive hours to the store to have the plastic security tags remove from store. They are using overseas CS for online chat so they do not care how their customer felt and they don't care about return customer.

I ordered 900 dollars worth of clothes from Gap in May with the expectation that I could return them in May. Gap changed their return policy in May. Prior to May returns were accepted for 45 days. In May they changed it to 30 days BUT the small print is that shipping to and from the warehouse COUNTS as part of the 30 days. I also got COVID in May and so was not able to return the clothes until June. Gap is refusing to accept the returns even though they were all returned to the post office prior to the 30 day deadline. I have lost nearly a 600 dollars of money that I worked really hard to earn because of a policy change I did not know about at a time when I had COVID and could not return item.

My mother has been buying clothes online with GAP for 3 years and in Nov. 2021 she bought a $100 Gift card which I never received. I called on boxing day and after spending a painful hour speaking with 3 different persons, I was told someone else had used that gift card (even though I have never received it). I was also told they could clearly see on their system I had not received the card, but there was no money remaining on it. After that I was told I would receive an email from their fraud team, but I am still waiting 2 months later... No one managed to follow-up, nor took the time to fix this issue and get the problem sorted. I have just spent another 45 mins, spoken with 3 different teams, and again: no one is capable to fix it. They are asking me to send an email to customer service... There is absolutely no ending to this black hole. They are only interested in taking people's money and don't care about their customers.

I have been online shopping from GAP Inc. for over 12 years. They used to use UPS or Canada Post. I had almost no issues with my Gap and/or Old Navy orders in the past. Gap has recently started using Landmark Global for shipment. I have either (1) haven't received the items and had to ask for a refund (2) Landmark Global's tracking system showed the order "delivered" (no, I haven't received any order - contacted GAP and asked for an investigation, which is in process) (3) Landmark Global's tracking system said "delivery attempted" (no, I have been at home the day of the so called attempt and unsurprisingly, they didn't leave an attempted delivery notice!). I stopped shopping from Eddie Bauer a while ago due to this horrible, unprofessional, and unethical courier company. They don't do their job. I will now stop shopping from GAP although I like their stuff. If they choose being cheap, then they will lose their loyal customers.

Ordered the Yeezy Gap jacket around July, they provided updates that it would be shipped before December 25th. Just got a random email saying my order was cancelled. The customer service representative said it was cancelled because it's expected to be shipped on January, this is ridiculous. I could have used that money to short the stock.

I use my Gap credit card for all purchases so I can get rewards and use it towards my holiday shopping. I have spent TENS OF THOUSANDS OF DOLLARS this year using the GAP card to earn those $520 in rewards. Gap changed their rewards program this past August of 2021. When I logged into my account online, my rewards had disappeared. I called their customer service line and was told by their representative that he could not pull up my previous rewards information, even though the rewards program had just switched over 1 month prior. HOWEVER, I was also told that the old rewards would still be honored as long as they were not used - even any rewards that had expired because they could re-issue the expiration date (a courtesy which they had provided for several years). So with that information, I am now trying to use those rewards for the holidays.

I purchased a jacket 8/6/21. I was sent updates up to 10/4/21. I was told the jacket would be shipped 1/25/2022. I noticed that my address was not updated and showed an old address. I have moved waiting for this jacket. There has not been an update since October. I called to update address and I was told my order would be cancelled. I am livid. Why would you hold my money beyond the legal online shipping limit and then tell me that I now have to cancel my order. So if you want me to wait for 6 mos to receive my product change my address. I do not want a refund. I want my address updated and I want you to humble yourself on the amount of time you made me wait. Ord#**1 XL Red Yeezy Jacket. Shipped to; MaZoe **, **. Delivery Instructions: Package Must be signed for and left at carport door. It's illegal to make someone wait this long and hold their money and not be flexible.

Is 0 stars available? Reached out to this woman following up with an email sent from my boss. She literally said she had no availability for a 10-15 minute conversation until 2025. She was very rude and unprofessional. Hung up on me in the middle of our conversation. Will NEVER do business with GAP again.

Beware if you need to return or exchange. I return damaged clothes and it has been 4 weeks since they received. I am still waiting on refund. They are now expediting it. Supposedly I should have in five days. That’s expediting! I needed the item to have an even exchange. They don’t do that. You have to rebuy and they supposedly send refund. Now I have paid twice for the PJs.

I will never purchase anything from this store again. I purchased online and by the time I received it tried it on and figured out how to do a return. It was too late to return so now I'm stuck with clothing that has zero value to me and I can't even get a refund. When I tried to call their customer service I got stuck with someone who didn't even speak English and hung up on me. Horrible experience.

I ordered 8 items on clearance 8/26/21 that totaled approx $80.00 Because of the amount I was eligible to apply for a store credit card and free shipping. I applied and was approved. The next day all 8 items were canceled and I was told there was an error in pricing on the website. I personally think they should have to honor the prices that were advertised. Not a fan of their business practices.

I purchased clothes and a few days later returned the items but they had trouble putting it back on my cc. They decided to put the refund on my debit card and yes it worked but 3 weeks later I noticed Gap took money back out of my account without my knowledge so lost $242.00 and they won’t return it. Please don’t Gap steal from you.

At this point the second order was cancelled by Gap Factory. I still would not recommend this company due to their customer service policies and questionable offers such as stating free shipping over $15 then the offer was not available at check out.

I had the worst experience with Gap. I made an order and waited two months just to realize the order was returned to Gap. They didn't deliver as "UPS couldn't find my apartment number" even if there is my name on the buzzer of course. After that GAP didn't bother to send me email that the order was shipped back and even didn't bother to REFUND my money. So one month after they shipped the order back (and I was checking the tracking number meanwhile) I found out all of this. GAP customer support said they are sorry and offered 20% off for my next purchase! And that's not the end. I tried to apply 20% code for the next purchase and the code DIDN'T WORK. So there will be no new purchase at Gap, Old Navy and Banana Republic ever.

I like these brands so I use them and I want them all the time. I have no experience, I am new, I want to be by your side always. I can move forward if you help me. And I will try to help you enough. Thanks for helping me.

I placed my orders with Gap on Dec 7th. They didn't even process the order until the 13th I was told and my Christmas gifts for my children will not arrive until Dec. 28, if they are not delayed again. I will return everything once it arrives, since I have to go out and shop again. I will never order from them again and hope that they are one of the stores that does not survive the pandemic.

Placed two orders with Gap for Christmas gifts the first one was broken down into two shipments one package arrived, the other a $50 gift card got lost at the USPS post office in Los Angeles CA. After contacting GAP waiting for it to scan and it did not they finally refunded my money and then wanted me purchase another one online I refused I will buy it at the store and then I will mail it myself so I can make sure it gets there. I am waiting right now for GAP to process the refund then I will have to wait for my bank to post it!!

I have had and used a Gap Credit Card for many years. They give you Gap Reward $ and Gap Cash $. Also at times free shipping when order has reached monetary amount. I have had experienced several scams with these things. Whenever I place online order and tried to use Reward Cash$ or Gap Cash$ order would automatically process without allowing me to enter the codes. Also when placing orders and I tried to get free shipping it would stay on $7.00 shipping charge. Also whether shipping was free or I paid for it to expedite or couldn’t get out of free shipping choice, it took over 10 days to receive the merchandise. Recently I called to cancel order 1 minute after placing cause I wanted to use $100 Gap Cash and they refused to cancel. This is a SCAM.

I have been shopping at GAP for years. I called 11/30/20 about tracking my package. The customers rep. could barely speak English. I had to ask him multiple times to slow down and repeat what he said. I was already upset that GAP or my post office could not find my package. Then to talk to someone who could not speak English well was truly infuriating! AND to make matters worse he kept saying my package was at local post office! I went to post office and THEY DO NOT HAVE IT! They have pre shipping information but not the package. Whoever is running GAP is very incompetent!

I was told to call this number to get points from my purchase. I Called number given to me after 20 minutes & 3 times on hold. Was told I couldn’t get my points because it was supposed to be done at time of sale. Very disappointed with the confusion & I lose out. Thought Gap would better train their employees.

>5 hours on the phone as company messed up order. Csrs are rude. Hang up, transfer you without informing you. As a shareholder and a now previous customer I am utterly upset and quite frankly their ceo does not deserve his compensation. I will speak to that in the next shareholders meeting. I urge people to go to H&M or other companies.

It took 3 phone calls totaling about 90 minutes to get my refund after they made a mistake and twice sent me something I did not order. I ordered a t-shirt for my 9-year-old kid; instead, they sent a pair of baby shoes. When I asked them to arrange a UPS pickup (like Amazon does), they said I would have to drive to a UPS store and drop it off... even though this was their mistake! Wow. Then they sent another pair of baby shoes the week later. I called to request the refund again, and they said it was taken care of: I got an email saying the refund was processed, but the money never came. So I called them for the 3rd time... each call was over 30 minutes long. Unbelievable.

This is the worst customer service and clothing store I have ever had. First, I ordered $ 300 worth of clothes and 75% of them were canceled due to a backorder which was not showing on their website when I ordered. No one also contacted me to let me know that almost my entire order was canceled. Adding to that the refund was wrong, I had to contact them to get the correct amount for the refund.

Orderd 4 items online. One item was the wrong item, wrong size, wrong color - clearly they sent the wrong thing. I cannot reach anyone by phone or chat to get a return label - I should not have to pay to return the item or have the right one shipped to me. The website says they are too busy to have anyone chat, and the phone recording says they are too busy to answer. I have been trying for 10 days. Who do I contact for a return. They also own Athleta. I receive a refund on an item I had sent back 3 months ago and am waiting for 2 other items returned several weeks ago. I am wondering if they have gone out of business and left consumer hanging.

Is Gap even in business? I’ve asked myself this question numerous times over the past 7 weeks as I wait for Gap to refund my money on the order I returned. My emails go unanswered and after several calls where I was placed on hold for over an hour each time, I’m ready to concede I’ll never see my money again. I will never buy from this company again. Covid or not, this is by far the worst customer service I’ve ever experienced. Shame on you Gap!

I placed an order in June. Half of the order arrived in a timely manner. I have emailed and telephoned to determine the whereabouts of the rest of the order. UPS says it received a request for a shipping label but has not received a package. Emails have not been answered. Phones are not answered. I have waited for two hours on hold.

I ordered some clothes for my daughter and paid for expedited shipping. I received all but two items today. I called customer service and was on hold for 1hr and 15mins, I had to hang up because I couldn't wait any longer. Called again 30 minutes later and the same thing happened. I'm so upset. To top it off one of the pair of sandals I ordered in a size 13 came in a size 11. Now she can't wear them for 4th of July like intended. As much I love Gap, I'm really considering not shopping here anymore.

I sent in my return on May 26th 2020. My return reached the warehouse by June 18th. I spent 2.5 hours on the phone on hold, and ran out of time and had to hang up. I am trying to get a return on a pair of pants. All of my emails have not been responded to, I was recommended to call, where I spent 2.5 hours on the phone. Please give me my refund. Order #: **.

I’m never ordering from here ever again. I bought a shirt for my little brother that he has been wanting for a while now and I decided to order it early so that would come before his birthday. I placed this order on 6/19/20..... it’s is now 7/2/20 and I haven’t received it. I check online and it says my package has been shipped and is at a UPS near me and is ready to sent to my home. But when I go on to UPS it says it not been delivered to then that they are waiting on the shipment. This has been like that for a WEEK!! His birthday is in 2 more days and yet I haven’t received it and when I bought the shirt online it said it would have been here by 6/27/20 but still NOTHING!!! I’ve contacted customer service almost every day and not once have they talked to me. I’ve been on hold every day for at least 2-3 hours. GAP give me money back please I'M DONE.

I'm sorry customer service is not your strong point. Ordered a pair of leggings Jun 5/20 and was notified they were shipped. Upon trying to track Ups says they have not received these items. I am unable to track the order. I emailed Gap re this and was told as a last resort to call. I've been calling every day and on hold daily for several hours not response. No response to second email asking for help. I've been charged for this order but not received anything. Gap is the worst customer service company ever!

I ordered clothes online, it was sent back because the company did not put the full address on it. I have an account with them and they can see my address. I ordered the items on May 9, 2020. It is June 25th and have not receive my items. I have been on hold for at least 3 hours. I tried the online chat, the agent said that do not handle this situation and to call the customer service number. At least I get my orders faster overseas than with this company! Do not order online because you can not reach anyone at all. Very disappointed with Gap! This company seems like a scam because I paid for the merchandise on May 9th and have not receive the items at all! I know someone is working because every day I get emails about ordering from them. I even replied back and the email states to call the customer service number. I am an upset customer!!!

I made an online purchase for pj top and pj pants. I had paid for next day service. A total of $73.61 was debited out of my account. Shortly after I received an email from The Gap saying "Thank you for your order # **. We're sorry, but while processing your order, we found that the items(s) below are no longer available. Your order total has been adjusted to reflect any changes. If you paid with a credit card, you have not been charged for the item(s). If you prepaid for this order in a store or paid with a GiftCard, we will refund the amount promptly. We value your business and apologize for any inconvenience. We'd like to offer you 'Get 10% off your order' on your next order at the gapcanada.ca. Simple use the promo code ___ at checkout. If we may be of further assistance, please contact us at custservice@gapcanada.ca or 18004277895."

I will never place an online order again. I AM WRITING THIS REVIEW AS I'M ON HOLD NOW FOR 3 HOURS....I placed 2 orders from Gap factory and gap on the same day, April 2nd. I received one item from gap, then received my order from factory. I still have not received my order from gap and I cannot get through to anyone in customer service. Their shipping was horrible before covid, so I don't know what I was thinking ordering from them during this pandemic.

I increase. I have had my account several years with a low $200 limit. I have ALWAYS paid on time, never been late! This December 2019 I ask for a $50 increase and was denied..I was appalled! I am paying off this account and spreading the news of how their customers are treated!

Ordered a jogger set for my daughter for Christmas. Product arrived with a security tag on it. Ridiculous. Now it's a day before the holiday and I have to drive 20 miles to take the item to a store to have them remove the tag. So much for the convenience of online shopping. To make matters worse, I attempted to call customer service - the shipping invoice literally states "Call us using one of the phone numbers on the back of this invoice". Guess what - the back of the invoice is blank. Unbelievable. When I finally called them they didn't even care - told me they could send out a replacement.... that would arrive after Christmas, and that I would have to arrange to ship the first one back. Complete disregard for my time and no attempt to make it right.

Be aware. This company charges a steep shipping fee for delivery. Then if you need to return anything which is highly plausible the Gap store will not accept the return. Then when you return the item you are charged another steep shipping fee!!! Are you kidding me. Low Bar business. Count me out from now on. There are wonderful stores with great sales that do not even charge one shipping fee much less 2. No wonder they are going under.

I am not sure why my package was "undeliverable". Usually if I am not home, the package is left at a pick up point for me to pick up. It has become a real disappointment as those items I purchased were for gifts for my nephew. I should be expecting a full refund of over $110 But they emailed me saying I would be getting the refund in increments? I am very disappointed. Not only will I not be getting what I purchased but my money won't even be refunded to me all at once. Very disappointing. They offered me 10% off of my next purchase. Do you think I will make another purchase when my first purchase was not even delivered??? Very poorly handled. Not a happy customer. custserv@gapcanada.ca

I bought a gift online but it took 2 weeks before I was notified that the item was not in stock. They gave me a refund in the form of a gift card, despite charging my visa for the amount. I contacted them 3 times stating that I did not want a gift card of the amount owing to me and wanted it fully refunded to my visa. I had to get angry and ask to speak with management before they would properly refund the amount to my visa. Poor customer service overall and I would not trust them if you need a gift sent by a specific date.

I placed an order where everything was in stock on Dec 2. My order is not coming until Dec 16 and was updated 2x. This is not Gap’s fault but they need to use a different shipping carrier. My American Eagle shipment came in 6 days which is less than half the time. I am going to use AE more often if not solely. Sorry gap.

I order from Gap online store on November 20th and since then I did not receive anything. I was never contacted by the sender or deliver. I was wondering what happened and when I tracked the delivery I learned that they returned to the sender without giving me any notice. They use UPS to deliver and UPS did not notify me in any way. Now the products I bought were returned without my will and they say they will pay me back. What a waste of time I had shopping on Gap online store!

Too pricey and need to carry bigger sizes. Need more of a variety, something people can afford... Stop overcharging and making customers pay for the name. Customers would be able to afford and your sales would go up.

For years I bought my husband Gap jeans. The past few pairs I bought him were made so cheap they didn’t last. They are too expensive for what they are. The ladies tops are the same way. They don’t last like they use to.

The GAP is my go to store for all my casual clothes. Their clothes are affordable. The GAP's clothes are comfortable and fit well. You can shop for the whole family at one store. The GAP is one of my favorites places to shop!

Gap is my go to for casual wear, there are many times when I will buy a complete outfit on the way to a function/party. The problem I have with Gap is the quality of the clothing versus the cost. But the variety and easy of purchase outweigh the negative.

The Gap is great for basics like tees, sweaters, jeans. The fit is good and the prices are reasonable. I also shop for children's and toddler's clothes for my grandchildren there. The children's clothes are adorable but a little on the expensive side. That said, Gap has great sales.

The Gap has great jeans at a reasonable price and their styles and cuts are very versatile. And the quality is great. The jeans and t-shirts that I have purchase last for years. Let's just say that I outgrow them before they start to wear. I like that because my weight fluctuates and when I am able to fit back into them they look great and can still be worn. Because I am on a budget, I would like it better if they had coupons on a regular basis that I could utilize when I want to shop instead of having to wait for something to go on sale or clearances.

Bought man short for $18 2 weeks ago and was thinking I will have a better deal on Black Friday so let's hold on. Here is Black Friday and I am shopping again in Schaumburg Gap and I see same shorts 3 !! times more expensive with "Black Friday" discount %40. And the final price is around $25!! What a BS Black Friday for FOOLS!

The variety is small but the quality makes up for it in the end. The clothing cost are reasonable. I really like the overall style for casual wear that has some accented urban wear tones within some of their high end pieces. I appreciate the choice of accessories available allowing me to complete an outfit without having to journey to another store which allows the buyer to stay coordinated within one brand from head to toe.

Good quality, good for the basic staple pieces in the closet. I like the gear without all the advertising. I appreciate the jean jackets and the flowing summer dresses. The sizes are easy and straightforward. I wish that I had a GAP near me.

Good quality garments for price and with proper use, they'll keep the shaps and forms like the new. One of the problem is the selection of the products is limited. Color selections are limited as well. I wish they had more store specially in Ventura County.

Gap and they are acquired company Banana Republic do not make their clothes in the United States, but choose to cheap labor in Korea then charge enormous prices. The quality is no different than something you would purchase at Target. Not a good value for your money.

With a large selection of Jeans the Gap can rival stores like Levi's. The selection of clothes and underwear are very stylish and it is a pleasure to shop at their stores. Good customer service and fitting rooms are spacious. I like the Gap.

Gap has cheaper clothing for a good value. They don't have a ton of variety, but you get your bang for your buck. Their cost is much less when compared to other companies producing similar clothes. They also have something for the whole family.

Ordered on 11/14. Got an email on 11/15 saying order had shipped which I thought was great since it was initially 5-7 days. I’m at work and see at 8:13 am it’s loaded onto vehicle for delivery but I find it odd there’s no carrier so I check the usual companies UPS, FEDEX, USPS and all say tracking number is invalid. The email says LaserShip so I assume maybe it’s one of those Amazon delivery services I see in the neighborhood all the time. Around 8pm I check and it's still out for delivery but then at 9pm it changes to being in Ashburn, VA with a delay in delivery due to late line haul whatever that is. I call customer care at 10 am to see if there’s a mixup and they say it’s still in Michigan but they have no idea when it’s coming and so I ask them to cancel it and he said he can’t because it hasn’t been the 5-7 days??? Gap just lost a customer.

I have ordered a bunch of maternity clothes as I'm heavily pregnant, going on a trip to Europe so I wanted to have enough clothing with me on my journey. I asked for a next day shipping as I didnt want to end up with no clothing at all. However 2 days placing my order I got an email that I have to verify my payment card, which I did. Then a day later I have been notified the order was cancelled, so I didn't just lose 3 days of my life waiting for a next business day shipping, I also ended up with no clothing at all. I can not express my disappointment enough!! No clothes to take for my trip! Will never shop here again!

My Gap credit card was closed due to no activity without sending me any notification. Any credit card that is closed will negatively affect your credit scores. This is unacceptable... that Gap can damage your credit rating, with no notification, because you are not using your credit card.

The Gap uses Synchrony Bank for their credit card bill payer services. This is the worst institution I have ever tried to work with. They keep no records of payments or phone calls (although the recording says they are recorded). I had a payment transferred from an inactive Gap credit card account to an active one in July, 2019. It's difficult to say if the payments were ever made because I kept getting bills with different amounts owed each time. When I called the representatives, including supervisors, had yet more, different amounts owed. They also had no record of my calling in July and August.

Very highly customer service, especially Jessica at Bayview Vil. I received through my email an extra discount of 25%, but I couldn't use it in this specific period of time, so when I am buying 2 shorts I asked Jessica if I can use this discount, she didn't let me down. I am impressed. Service excellent. George

I went into the Gap in the Sawgrass Mall in Sunrise, FL. There were several ladies in The Gap that were not helpful. I just wanted a few things for my daughter. Everyone ignored me. There were a few Spanish ladies that asked if I wanted to open a card. They didn’t ask how my day was or if I needed assistance. It was not until I got to the register that the young lady asked me if I was having a good day. She asked if I was helped. She rang up my stuff and listened to me talk. Once she was almost done she asked if opening a card would a good idea and all about the discounts if I got a rewards card instead. I couldn’t apply because my credit isn’t great. She empathized. She even made me laugh. I asked her name because I wanted to write a review. She almost didn’t give me her name. Anisa changed my mood. Anisa was a joy. Good shopping experience!!

I made a large order online, and for the most part, received my full order. However, I ordered a pair of black loafers and instead received a pair of blue sneakers not in my size (and I believe from Athletica). When I called customer service for help about receiving an incorrect item, I talked with a (very very nice) guy who although tried being helpful either reflected Gap's policy poorly or Gap's policy is very shady. They told me I would have to re-buy the shoes I originally ordered and then if I return the sneakers I will be reimbursed for them.

I accidentally put in my old address on my order and tried calling in to change my address. I was told that they would do everything possible to cancel out my order and if my order did ship out and wasn't cancelled then I'd be able to call back after my first promised delivery time. Sure enough it was shipped to my old address and when I called back they DID refund my shipping. They also placed a new order for me and waived my shipping even though it was my fault I input my old address and even gave me 10% off for the inconvenience.

I can see that over 70% of the reviews are bad on Trustpilot. This is not surprising as Gap have no respect for their loyal customers either. I have been buying Gap clothes for over 25 years now and recently bought three pairs of pyjamas worth £44. Unfortunately due to defective materials the garments have shrunk despite following correct washing instructions. When I wrote an email to their CEO Mr. Peck firstly he doesn’t believe in replying to customers directly, as he feels customers are not that important and he is beyond customer status. This is a guy is paid millions of dollars in salaries and bonus yet takes customers for granted. Eventually I got a reply from a disrespectful member of team who was only blowing Gap's trumpet in how good there are, and asked me to take the clothes to a Gap store.

I was so excited to find some great options for this coming summer at reduced prices. I had an extensive order of several things. However, a few days after I placed my order, I got an email that my entire order had been cancelled. No issue with payment, not notification other than the cancellation had already taken place. They did mention an option to reorder my things by calling Customer Service. I shop almost 100% online and have never had such a negative experience. Stay away - read all the negative experiences people have had. It's not worth your rise in blood pressure! Plenty other fabulous companies that understand and provide customer service.

Customer service experience was horrible! Wish I could give 0 stars! I placed an order for 4 items but only received 3. Contacted customer service to find out what was going on and the rep acted so nonchalant about the entire situation. I mean like I ordered like almost 7 days ago. This was someone’s Christmas gift!!! The rep then asked me what would I like for her to do?! Really! I nicely said, "Ok so you’re the rep, you tell me what you can do! I do not work for Gap!" Just rude as ever! I am so done with the Gap! I spend my hard earned money and this is the treatment I get! Ok I’m out! Keep your job and brand with that attitude! I can purchase other branded names of clothing! ✌???

On 12/3/18 I ordered 5 clothing items to be delivered for Christmas as a gift for my Godson who lives in another state. On 12/14/18 his mother informed me 3 items were received. Great. I check online to see what was up with other two items and I see a status of expected delivery 12/21/18. So on 12/21/18 I called customer service because the items weren't there. I was told that these items could never be filled as they were "out of stock" and they would reverse the charges for me. That's it. No other offer to make up for what just happened.

I bought a pair of Jeans at $70. Thinking I'm buying a quality product. I always thought by buying from a brand name company their product would be durable and lasting plus attractive. Even though I would love to write an essay about this because my last review actually made a Walmart in Westchester County to close. So I will conclude my review that the Jeans I bought after a year of wearing them only on weekends if not at all was the zipper broke off. I was getting dressed and about to put my zipper up on my jeans and the zipper came off. I felt ripped off after spending $70 on them. I tried getting them fixed at a tailor and he said it would cost $30 dollars to fix them. I felt horrible to know that a company as the Gap would make their products cheaply made. I fixed my problem everytime I walk by the Gap and I'm tempted to enter especially with their 50% off sales currently having. I think back on this and remind myself not to enter the Gap and waste my time.

Worst shopping experience with GAP! It was my first time shopping in GAP and worst ever experience. I ordered on Nov 23th, 2018. Ordered total 18 items and checked with GAP customer care on Dec 5th, 2018 for confirmation of delivery by Dec 11, 2018. After waiting for delivery until Dec 13th, 2018, I called GAP customer care and came to know that UPS is returning the package to GAP and UPS tracking number is not provided to me. When I connected with UPS for package, they were looking for UPS tracking number which is not provided to me by GAP. It’s really frustrating to coordinate with GAP and UPS for delivery of shipment. I have been forced to cancel the order. Never recommend anyone to use GAP products because of worst service experience!

Service was great! Jeans came in the mail fast! However, I will not shop here again because of the chemicals that are put into the jeans. The smell of formaldehyde doesn’t wash out. The blue dye turns the washer blue every time you wash. I’ve had a pair for a year now that still reeks of chemicals! Gap needs to change this issue!

My 13 year daughter wanted overall for picture day. We had a week to get them. I ordered Women’s small through the internet store. I paid 3 days shipping. They came in two days before picture day a kid’s size small. At first, they were going to overnight them at no cost. The supervisor decided that was too expensive. The nearest store is 45 minutes away. I couldn’t due to her activities. We brought something else. I told them how angry I was. A week later, we drove 45 minutes to the outlet store.

I don't usually write reviews but this just made me more than frustrated. Bought a pair of pants and signed up for their Gap card. I paid $17 for the pants and thought it went on my credit card but it went on the Gap card and they didn't mention that. So I get a letter a month later saying I owe $20 in late fees on top of what I bought the pants for. They were kind enough to waive the fees but I tried paying on their website and it didn't go through because they're site glitched so I got more late fees added on without warning which they wouldn't waive even though it was their website that glitched. Ended up paying $60 for a $20 pair of pants. I will never shop here again. Gap... you are the worst.

This company should go out of business especially since their return policy has changed from a whopping 90 days to a whopping 45! If you're smart, you will not buy their pants... Oh sure, it fits in the store but try wearing them 3 or 4 times and see that they go from a size 0 to a size 6 in no time flat. I will never ever buy another pair of any of their pants. The above pants were the absolute worse... Great fit in the store but after that those things made me look like bag lady! To top it off I just had to waste money on two pairs. Second never worn with tags and receipt... Nothing they will do about it! AGAIN, GET OUT OF TOWN GAP.

My order experience online order has been upsetting. They have emailed receiving party- without me EVER giving receiver's email or phone number- the confirmation that the order is coming. I have no idea where they have gotten private information about receiver, it is scary to know they do this. My phone conversation with customer rep and supervisor was useless, they never answered the question and were rude on the phone, just confirming useless info with me over and over. I will not shop at GAP anymore. I can't shop where I don't trust.

I ordered 6 items on July 25th and kept 1, a black cardigan. I sent the 5 others back (4 dresses and a kimono). I received the order back in the mail a couple of weeks later with a return slip that was marked "wash/worn". I never even tried the items on but notice that one of the items, a yellow dress, smelled strongly of perfume, however I didn't notice when I received it the first time because all the items were in plastic bags. The yellow dress was never removed from the bag. Gap sent it to me that way. I don't even own perfume. I have very bad allergies. I returned the items again with a fresh return slip and they again returned the whole thing back to me.

I purchased a sweater. It shrunk. I returned it with the packing slip. It was returned to me with a note that said, “Can’t be returned: washed”. Are we not supposed to be able to wash sweaters? Are we supposed to just wear them over and over? There were no special instructions. It wasn’t cashmere. It didn’t say dry clean only. I hate this store.

I ordered a gray 4th of July dinosaur shirt for my grandson.This was 2 months ago and it arrived today. The package and shirt were damaged. Looked like burn marks. FedEx would not take it back because they said my return label was wrong. So frustrated that I trashed the package at the FedEx store. It was only 12 bucks but now my grand daughters get a 4th shirt and my grandson doesn’t... will never order from Gap again.

Called 1-800-427-7895 June 22 looking for an item. Vanessa was FANTASTIC looking in different areas (she thought it might have been in the US that I had seen it, while I am online in Canada). Unfortunately we got cut off. When I called back I saw MUDTAR who said, "IF IT'S NOT ON THE WEBSITE, THEN WE DON'T HAVE IT," & who couldn't switch me to Vanessa. WOW. How unhelpful was that? Customer DISservice, MUDTAR. Vanessa was looking around the site to see if she could find what I was describing (a matching top to a dress).

I ordered a couple shirts for my Dad for Father's day. I used the expedited 1 day shipping. I ordered them on a Thursday thinking that the order would be processed on Friday and delivered on Saturday, the day before Father's day. Well not so. Gap doesn't tell you an expected ship date until a couple days later and now I find out that the order won't make it in time for Father's Day. I called them and told them it never said the delivery date would be so much later than 1 day, they said I should have found their delivery policy online. I asked them to refund the expedited delivery and they said they would not do that.

I ordered a pair of sunglasses, confirmed the store for pick up and received an email stating that the item was being held for me to pick up. When I arrived at the store to pick it up, I was informed that they don't even carry sunglasses?!! The manager told me that it happens all the time and they don't even know if the item is at the store when they send you an email telling you to pick it up?! Same thing with Old Navy, charged me for an item, then sent me an email and said they don't have it and I'd get a refund within 3-5 days. Same Company, horrible system!

So, I ordered a pair of shorts from them online at the store as they didn't have my size at the store. It arrived within their 5-7 business days as they said it would. But, it came with a disgusting surprise...as I opened the sealed envelope I noticed a horrible smell and a closer look into the envelope revealed splattered pieces of feces. I ordered this item on Memorial Day-so if anyone else did so also, I recommend opening your package VERY carefully. I emailed customer service last night (June 4th) and am still waiting for a response from them.

My account with these businesses (Gap, Old Navy, Banana Republic) is under one credit card. The account is such a mess. I was told it’s due to “agent error”. My account and orders have been merged with other customers. I closed the account. Contact Visa directly. Don’t waste your time with these fools. Get the Visa company and number off of the back of your credit card and file a complaint. File with the BBB and Consumer Affairs. I’m blown away by ALL of the complaints here. Visa needs to deal with this immediately.

I shopped at the Gap for all my kids and friends kids all the time. So, annually we spent a lot, regardless of their sales. The employees always very friendly and extremely professional (especially at West Hollywood “The Grove” location and Santa Monica location). But today, I had second very unpleasant customer service experience at the Gap in Glendale Galleria Mall located in Glendale, CA. Steer clear of this location.

Had a few items in my cart that were on sale. Waited until today to use my GapCash voucher. What a joke. All the prices in my cart were no longer on sale. Not using the so called GapCash the day before was cheaper. Been a customer for many years. Shop for my 11 grandchildren often. No more. Done with Gap.

I just had one of the worst customer service experiences at the Gap in Bayshore Mall located in Greendale, Wisconsin. Steer clear of this location. The manager was horrifically loud and rude and did not know how to complete an online return.

My son's bookbag broke twice in one year. This is not a company to buy a bookbag for your kids to go to school. It is just as bad as Toys R Us selling bookbags that break in one month. They don't make my son's bookbag anymore, so they are giving me 15% off the next purchase. It is best to buy bookbags from L.L. Bean with a lifetime warranty.

Gap Factory Online Ordering IS HORRIBLE - The worse experience ever! The email & tracking process is horrible! After my Irena arriving a day late, it was not what I ordered! I called & finally the representative admitted that they were out of stock & sent me what they had. It didn’t matter that this is not what I ordered or that I already have 2 pair of what they sent. The representative tried very hard to convince me this what I ordered but luckily the receipt for the order showed the correct item. Admit fault! Don’t try and make your customers think they ordered the wrong thing! I’ll never order from them again! Liars! I clearly ordered the raw hem! Not the regular hem!

Gap Cash is a total scam. They advertise that you earn Gap Cash after making a purchase, but they are valid only for certain dates in the future. I put things in my cart before the Gap Cash validity dates. Once the Gap Cash validity date arrived, the same exact things I had in my cart actually ended up costing MORE even after applying the Gap Cash. They jacked up their prices for the Gap Cash dates. Complete scam.

I live in Charleston, South Carolina and this is the second time this has happened to me. I shopped at the Gap in Towne Center in Mount Pleasant. The employees always profile ** at this location. On two occasions this has happened. Well tonight was the final straw. I contacted the corporate office and I'm waiting for them to contact me. I just want to shop in peace without being followed throughout the store.

I placed an order in Dec 31st. Was so excited about my order. I had ordered workout tights and shirts to go with them. More than half of my ordered was canceled. They wait to tell me on Jan 3. After only 2 items were shipped. You should know if things are out stock before you place your order. No more GAP for me. I will stick with Nike!

I am really disappointed with Gap credit card. I have been using multiple different credit card. I never ever faced any problem. However, l have been still trying to delete any trace in gap account. They are not able to give good service. I used one or two times. However, it was full of problem. The website does not load well. Customer services always translate anyone else who they are, l do not even know. Always blaming another one. I was telling them l paid online and l have a confirmation number. They were told they do not have authority to canceled late fee or interest fees. It was not my fault. They said me last time you do not have any debts after this payment. Unfortunately, it was not processed it. They earned lots of late and interest fees.

If possible I would give negative stars. I will never buy from Gap again. Not only have they lost a loyal customer I will make sure my family knows how absurd they are. I made a purchase over 250 during the Gap Cash period. Meaning I'm entitled to 125 Gap cash promotion code. After have calling FOUR times and being put on hold for over an HOUR each time not including the normal hold when first calling, I'm talking about being transferred to multiple departments of Gap and agents. I was never generated a code, so I was then given a code however it was invalid so I then had to call again and be placed on hold for 53 Minutes while an agent reached out to her sup for help. The outcome was unacceptable. I then asked to speak to their main manager "MIMI." HORRIBLE!!!! I mean Horrible. She was rude and very understanding about the whole situation.

I have a Gap Visa and it accrues "rewards". We charge everything and pay off at the end of each month, so we have accumulated several hundred dollars worth of rewards at a time. In recent months, I see them in my statement and have let them build up to use for the holidays. When I went into the store, and they tried to ring them up. At first it accepted them, and then the site crashed. They tried repeatedly and then they wouldn't work. The cashier told me to call the credit company and ask them to reissue them. When I called, they said they couldn't help me and insisted I must have already used them, which I had not! I explained that the store took them and then the site crashed and that's likely why they appeared used. They instructed me to call the Credit Card rewards department. I called them and they said they didn't know why they wouldn't work in the store, but to try online and that should be fine.

I went GAP store to buy gift today and there one of the manager Jeneffer came to help me out and told me to open credit card to get good discount. I was with my father so I asked her if she could help me. Means my father took 15 total to purchase. She told me to place order for size which was not in store. She took more than hour to open a credit card and place a order. Took 10 times my license number and asked couple of time to enter my social. When she asked me is everything current in my license. I told her except my address everything is correct on my license. Then she was taking long time to figure out how to place order online and all the way end she told me it's done. I get out of store and thought that she did not ask my current address then how she has placed order?

I'm a regular shopper at Gap and Old Navy, almost always online from my iPhone. However, the past few times have been a horrendous experience, enough to make me close the browser and forget even ordering anything. I end up just wanting to throw my phone against the wall due to this complete ** of a website. Not only does the page reload all the time, the sales codes do not stay applied to the customer's bag while continuing to browse.

I purchased a dress from the sale rack at a local Gap that I have shopped at for years. I did not try the dress on as I would do it at home and return if not satisfied. I was unaware and never told it was a final sale due to the price ending in.97. I tried to return, exchange or get a store credit and was told that look at my receipt the policy is listed. How am I suppose to know a final sale policy if it's on the receipt after the purchase was made? The cashier never indicated this to me. Very unhappy and I will not be shopping at Gap any longer.

Today I went to Gap to make some purchases for my son only to be rejected by the sales representative at the point of payment. This lady asked that I provide a driver’s license for a 50 dollar signed gift card I was carrying. I was going to make a 90 something dollar purchase, 50 on my gift card and the remaining on my credit card. Funny enough I actually had to walk back to my office to grab the gift card only for the inexperienced sales girl to decline. Advice, don’t go to GAP downtown if you don’t have your passport/ driver’s license. Only go there if you can’t find what you are looking for in the entire mall.

The GAP apologized and generously gave me another reward to make up for the convenience.

I noticed after one season of wearing the tee shirts last year there were small holes in them. After reviewing the washing and drying instructions, I bought more this season and only washed on gentle and never put them in the dryer, leaving them to air dry only. What do you know? Every cotton tee shirt has holes in them. My recommendation: Don't buy Tee shirts from Gap.

Racist Cashier: GAP IN 375 US-202 STE 24, BRIDGEWATER, NJ - Today I went to buy my kids some clothing, since is the beginning of the school year, and my parents went with me. My mom was taking care of my baby niece and she needed a restroom to change her diaper, and when she went and asked for the key, this lady was extremely rude to her. My mom asked the lady "Is everything ok?" And in a disrespectful way she says "I don't even understand you" and walks away. My mom is an older lady, why would you be rude to her? We go there and buy, not to walk around and hang out, we spend our money there, and you treat us like that? I will continue to call customer service, and talk to other people so that person can get fire.

What a bad service. I would not recommend to use GAP for an online purchases. I have ordered two items from USA Gap shop more than a month ago, but it was canceled as the order was held in the verification system for security verification. I responded in 24 hours as was requested providing all the required information. However, the order was canceled anyway. But the funds haven't been released back to my account within 30 days as promised. I contacted one of the customer care consultant with the necessary details (cardholder's name, billing address, etc.), after which I received the same message from another consultant demanding the same details (cardholder's name, etc). Seemed to be copied! So I would GAP to review their customer service work and reimburse my funds as soon as possible.

Ordered son's entire school uniform online with Gap. Used the same address I have used previously that has successfully delivered but they have changed something on post codes and it kept defaulting to the wrong post code and wouldn't accept the correct one, eventually it took my address as per my profile but my order has now been shipped to Germany and not Ireland where I live and where my address says I live. I mail first thing this morning and no one replied, I rang and was told the items were all out of stock and they would refund me the money but it would take 3/5 days. My son starts school on Wednesday and I now need to pay over the odds for a school uniform and am out of pocket until I get the refund. Will never use this store again online or off!

I placed a large order on Gap.com. I received confirmation that all my items had shipped, but when I received the package, despite the fact that all the items were listed on the package insert, one of the items was missing. I reached out to customer support for help figuring out how to handle this, and received absolutely no response, after three attempts. I was charged for the item, and have absolutely no way of actually getting it.

I purchase two items from Gap in store that were on sale. I get home and the items don't fit. I didn't try them on because I got what I know is my size is, little did I know Gap clothes are cut two sizes too big. I haven't shopped in Gap for myself in years but I do frequently buy there for my son which I no longer will be doing that; however, I tried to EXCHANGE for a smaller size but they were sold out of the exact items. I was told, "It was final sale and you are stuck with clothes you can't do anything with and you're out your money as well."

After many years of shopping with Gap and their sister companies, both in store and online, I recently had a disappointing encounter with them. I live overseas. One of the supposed convenience of online shopping is I can complete my back-to-school shopping online, send it to an address in the US and pick them up during my holidays or have my stuff forwarded to me. Trying to take advantage of the July 4 sale, I completed my shopping online as usual this year (2017), but got an error message. I had to call in the order and one at a time had to dictate the web ID # of each item (at least 25 items) to a customer service representative.

Gap cancelled my order twice and never followed up to make it right. I called and talked to a service representative to have the item reordered after it was cancelled and was told the item was in stock. Five days later the order was cancelled again, and nothing was done about it. They have since not responded to any of my emails. I'm pretty upset because I was looking forward to getting the item and the experience ended up being very frustrating and disappointing. I will not be buying from this company again.

I love shopping at the Gap and I have no problem with any of the other clothing. But the tank tops and tee shirts all get holes in the bottom of them. Pretty much after you wash it once. The quality is not worth the price. Old Navy is cheaper and their shirts don't get holes. It has happened so many times to so many of the Gap shirts I can't keep count. I have told the sale people too. I won't buy tops at the Gap anymore if this keeps happening.

Select cardholders were automatically upgraded to Gap Visa Signature cards in January. Due to a "glitch", rewards were not issued with the January statement. I contacted customer service and was told they would just be issued with my next statement. Great. I was bummed to wait, but I had a lot of rewards coming so thought I would go on a shopping spree the next month. Wrong. They have a limit of $250 in rewards issued each billing cycle. I use my card a lot and with reward promos have racked up a lot of reward points. So I got the $250 max, but more than $250 more rolled to the next month. The $243 I was supposed to get in January was included in this. The problem is that I earn so many rewards, unless I just stop using my card for a month I will in theory never get those rewards that were missing in January. However, I will forfeit earning the same amount for that month as well.

I have used a GAP Visa card for more than 5 years with no problems - paid in full every month, no overcharges, no interest. But last month I tried to use auto-bill payment from my checking account to pay my credit card bill. Apparently my bank failed to make the payment appropriately and that would have worked out ok if I received an email/text message from Synchrony Bank telling me no payment was applied. But instead I started receiving harassing phone calls at home and on my cell #. Once I realized what had happened I sent the full amount of the previous month plus this current month to Synchrony to clear the debt. But that did not stop the harassing phone calls. I shredded the card and canceled it, but the call continued. This bank and credit group are vicious and predatory and will not leave you alone even when you do the right thing. DO NOT USE THEIR CREDIT!!!

I have used Gap.com many times and even have their credit card but too many bad customer service and technology issues have me canceling the card and going elsewhere to do my shopping. Several times, I receive emails days or a week later indicating an item is no longer available. Typically when I shop, if an item is not available I know right away but not here! Also, it takes 2-3 billing cycles for any rewards points that I used to show back up in my account. So now I have to set an appointment on my calendar to make sure they've been restored to my account because last time this happened they were not and it took three phones calls to make the situation right. Customer Service couldn't care less and Corporate does nothing to make their Customer Service better.

Three times in the past few months I have tried to buy some shirts from GapFit. Each time, they had various promotion codes at the top which would have made the shirts' prices more affordable and appropriate. Each time, the promo code failed, with no explanation. No real solution from customer service, no explanation. I used to be a fan, but they just lost me as a customer.

After getting a GAP gift card, I ordered what I liked online - I thought. They sent something similar but not the same. Do their fulfillment staff think customers are too stupid to notice? When I called to straighten out the problem, the customer service agent was not helpful, so I asked to speak with her supervisor. The supervisor was able to find the item with a nation-wide inventory search. She says they'll send it to me. I hope so, I'll have to see. Bottom line, bad internet ordering experience with GAP, due to frustration and inconvenience. If you have to order through them and experience a problem, deal with the managers/supervisors if you want satisfaction.

We paid extra for delivery by 24 December. When we checked the shipping company it showed 27 December. A call to customer service, we were assured that it would arrive. It did not. It is very clear that the Gap only paid for delivery by 27 December, not the service that we were promised and for which we paid.

Ordered my niece two items on December 4. Was told I would get in 8-12 days. Today is the 12th day - December 16. I tried to call twice and held over 30 minutes first time, then got disconnected. Held even longer on 2nd call. I have no way of finding out if I am even getting this order. It still shows pending shipment. Not back order, not in stock. Terrible company. Should not be able to treat consumers this way. I will never use this company again. I finally got a hold of someone, who said that she would send a email to the warehouse to try and cancel. If successful I would get a email confirming it. I will fight with Credit Card company and not accept. They cannot guarantee delivery to a consumer, and then totally disregard the promise.

I have used Gap.com a couple of times... I did my last purchase on Nov 28th. 2 items out of the 28 got shipped... Remaining 26 items have been pending ever since. I have done numerous International phone calls to follow up on my shipment - Last time Customer Service answered me was a week ago and they promised the pending items will be delivered to my NY address by YESTERDAY! Funny enough, nothing got shipped yet and one of the items got cancelled as it was no longer available in stock. They send me an email with a 10% discount which I really do not care about. I have been trying to reach out to their customer service since yesterday and every time I call I get put on hold for ages and then I hang up. I sent a couple of emails yesterday... no response.

I wish I'd read the reviews prior to ordering and I would have skipped this adventure altogether. I shopped for a gift at the local Gap store but was unable to find the size jeans I was looking for. I decided to order at home. I ordered the wrong style and after completing the order (late in the evening), I immediately realized my mistake. The website had two locations for how to cancel or change an order, but they both led to the same page, suggesting either a phone call or an e-mail.

I made a purchase online and paid $17 for expedited shipping. I called to change the shipping address and spent an hour on hold and still never spoke to anyone. I emailed customer support and received an automated email stating I would receive a response within 24 hours. I never received a response. I received my purchase 4 days after the expected (and paid for expedited) delivery date. I never reached anyone for a refund on my shipping (standard shipping was free). But I received another automated email with 50% off my next purchase for my troubles (which I had to use within the week).

I have shopped at Gap for many years and LOVED their clothes, online purchasing process, and good deals, especially Gap Cash. Last holiday season I could first apply a % off coupon, and then use my Gap Cash. NO MORE!!!! WORSE THAN WORTHLESS!!!! You carefully select items for your cart.... time consuming!! Then they tell you you can't use it in combination with a % off coupon. In fact, feedback from the site said I was better off using the 50% off coupon. I'm taking my business to Abercrombie.

I have had issues with Old Navy and Gap before, this is even with original receipt, clothes not worn with tags, they will old give you depreciated value for items! I bought a pair of pants for my 15 month old with a $15 they gave me for issues I had a Gap, I paid $17 for pants the day before and today upon exchanging the pants for another one the girl at register wanted to only give me $1.94 towards my purchase! I was so annoyed I told her to call her manager and she did and he corrected her, it was right in front of her on the receipt!

I ordered a baby gift online to be shipped to a friend. The whole order was listed in stock. Four days later, I received notification that 1/3 of the outfit shipped, and that the 1/3 was on backorder and 1/3 was discontinued. Because this was a gift and ordered as so, I was extremely upset that the company would go and ship part of an outfit knowing that the rest was unavailable or on backorder. After many more calls and screw ups and frustration to rectify this situation, I was left with just a "sorry" and a ten percent discount on my next order. REALLY??? When talking to customer service, they seem to have no idea of their inventory and the order system is a catastrophe. I emailed the CEO, Art Peck about my experience and never received any response. I will never buy from this company again.

I placed an online order with Gap on a Sunday afternoon and then realized 2 minutes after placing the order that I needed to cancel it. I tried to cancel the order online but there was no option to cancel. I called customer service and was told that once the order was placed it could not be cancelled or changed. They said I could return it when I received it but it was being send as a gift to another address. I can't ask the person who is receiving to send it back as they will think it is a gift. I can't believe that they don't have a system that will allow an order to be cancel or modified. I will never order from them again.

Paid my bill in full online in May and two weeks later received a letter from CC company saying my payment didn't work and I now had a late fee. I called and they removed the late fee and let me pay via phone for free. In September I paid the bill in full online and the same thing happened (I checked my bank this time and nothing had posted). So I called them and had a late fee and again the payment had failed. THIS time, I learned that it was because I put a check number in WHICH THE WEBSITE MADE ME DO. Again, they let me pay by phone for free and reversed the late fee. Today I discovered I had interest due. I called, they reversed the interest and I canceled the card.

It was the worst experience in customer service that I had, oh my God. I've paid my statements twice and it has been returned and they have not sent me announcement and now they've closed my account without informing me!!!

Brought beach pants along with other clothes from Gap factory store on July 4 sale. Original price of $29.99. The pants got completely torn as I stretched myself while playing in beach. This happened within a week and it was such an embarrassment. Store: 07723, valid no: 4633, sale: **, beach pants: 097220 0202.

I placed a last minute online shopping order with Gap.com and paid for overnight shipping. Unfortunately, two days beyond when I should have received the package, there was no sign of the items I had ordered. I am going out of town and ordered a lot of the items specifically for this trip. I tracked the package, whose status was listed as "delivered". Yet there was no sign of any package or delivery slip, and I was home all day Friday to receive it. Slightly panicked, about packing and about a missing package bound for my home, I emailed and then called Customer Service right away.

Worst customer service!!! I had a few orders different over time that was missing items... the most recent is a chambray dress. I received several packages as the order was split (worst idea). I kept looking thinking my item would arrive... two days ago I sat at my computer and went back online - checked my order to see if I had really placed the order or it was shipped separately. Gap is showing the item shipped but I never received the item in the package. I called. They said they were out of stock. I however need to contact my credit card company and dispute the missing item. I found that very distasteful and fraud. My credit card company had nothing to do with the order. Gap got paid for something they never delivered. Gap stores too. Unhelpful associates and management. Never go back again!!!

I wish if I can give 0 stars. Worst customer service and worst card that I ever had. If you need to do dispute for transaction, it will take more than 6 months, and still not done yet. They cancelled it without letting me know. 0 stars for Gap stores too. Unhelpful associates and management. Never go back again!!!

I fell behind on my credit cards this year and naturally Gap called me to settle the payment. I went along with it, set up a payment plan to get my small balance taken care of within a few months or so. Yesterday I opened a paper statement I got in the mail from gap. I had to double check the date because after 4 months of payment (my balance should be completely paid off) it said I still owed $173. That was about how much I started with when I STARTED paying. I paid 40-45 a month the last 4 months to get that paid off. They had been charging me a $35 late fee every month!! When I called customer service today to get answers, all they said was that it is their policy to charge us late fees even when we have a payment plan because they "don't ever say we will be paying off the balance" when setting up a payment plan.

With great sadness I have been disposing of some of my nice tops bought at Gap as they became no good to go out with. After having washed my tops twice or more, some small holes appear in the lower front part of the top at the level of the upper stomach/waist. I thought it would be moth that have infested my clothes. But if there were moths the damage to the garments would been anywhere in the garments. And the series of small holes I have found in my Gaps tops are always in the same area. As the situation persisted even with a new lot of Gap tops I am wondering if something is wrong with the factory system -- as the holes are always in the same area. Then talking to a friend about this she said that she has got the same problem.

I order my family some things from the Gap the Sunday before Christmas only because they were advertising if you order before Monday December 21st, the items will be delivered by Christmas eve. My family still have not received the gifts and when I tracked the package it will not be delivered to Wednesday December 30th. I understand everyone shipments were backed up but to take 9 days to ship, that's ridiculous! I will never order from GAP again. I would like to receive some kind of compensation for the inconvenience.

I was just on the phone with Gap customer service, and at the beginning of the call it said that I would be asked to take a customer service survey at the end of the call. When the customer service agent was helping me, I was confused by what she had said and asked her to repeat it on two different occasions. She became angry and had a VERY rude tone. I waited so I could report that on the customer survey at the end of the call. She said "Goodbye" but never hung up. I waited awhile but was not going to sit on the phone, until she hung up who know when that would happen! I didn't want to waste my phone minutes so I finally hung up. I guess that is one way for a bad agent to avoid getting a poor review. I will be looking at other Visa alternatives and close this account.

Placed an order with "free shipping". Order placed 12/6, shipped 7 days later and arrange for arrival an additional 8 days. A total of 15 days between order placement and delivery date. Called the order department and customer service as well as their complaint department and in each case it was "how we do business" and it was a "take it or leave it" but of course they already charged our credit card. And GAP wonders why Lands End and Joseph Bank are affecting their business not to mention that I will never ever do business with GAP again.

Stay away as far as possible... Rude customer service for 1. Called me saying they reduced my credit limit because my credit score went down. I told them that's not fair I always paid on time. I asked my balance, paid in full and closed my account... Three months later I looked at my credit score and they listed my Gap account as three months late and that they closed it. What a bunch of crock... In the process of contacting an attorney... again.

I am appalled at I could not cancel an order I placed online directly after it was submitted. I accidentally hit 'place order' and realized what I had done. I quickly found FAQs/Customer Service on their site and it said to please call some number as fast as possible, so that the order could be canceled, because their order process goes through pretty fast. I ordered online at 8:50. I called this number and 'tried' to cancel it at 8:53. The rep took about 45 seconds to verify all of my info, and directly afterwards told me 'unfortunately, I know you were quick and all, but we cannot cancel your order... And here's an alternative... Would you like for me to go ahead with this?' Ummm, I have no other choice now, do I? 3 Minutes. THREE. And I was still told I could not cancel my online order.

We had two unpleasant experiences at this location today. The item that I was buying had an additional 50% off. Once we got to the register, the manager told us that it was 40% my friend pointed to the manager where the sign said 50% off. However, the manager told us that she could not see that far. First of all, as a manager you should know the items that on sale or tell the customer that let me scan to be sure. Instead we got the attitude of, how poor her eyesight might be. The second incident was when I used one card and provided my ID. Then I was told to show my ID again upon giving the sales person another card. All of this within seconds for each other. This was not a pleasurable shopping experience, and to make matters worse there was no information on my receipt to write about my shopping experience. I will not be going back to this location.

I have been a consumer of Gap retail for years. Unfortunately, I made the mistake of opening a GAP Visa credit card a couple years ago and have been dealing with billing and fraud issues since then. In addition to having my credit card information stolen, I have been trying for the past 10 months to close my account due to continued fraudulent charges. Every time I close my account, due to fraud, Gap Visa then opens up another account under my name, without my consent and then I receive a statement on another account with fraudulent charges.

I used to be a very loyal customer at the Gap. Not so much anymore. Quality has been going downhill for years. Let's talk GapCash... Hmmm, I needed to spend $150 to receive $75 GapCash. So I did. I went to use my $75 dollars of GapCash. I was told I needed to spend $150 to be able to receive my $75 discount. So let's face it. You really need to spend $300 to be able to use the $75 GapCash. VERY MISLEADING. GapCash should have no strings attached once you earned it. Maybe they need to take a note from how the other retailers do the cash program.

You CANNOT(!) EXCHANGE something bought online at their store for a different size (as their receipt says you can). You must return it, re-buy the correct size, and wait for your credit to show back up. "Our registers will only allow us to handle it as a return". So infuriated that after returning the item and emailing them, they issued me credits above what I paid for the dress, so cost them more $ than if they had done the right thing. I paid off my Gap and Banana cards in their entirety tonight, and will use my rewards credits, and then cut them up and never spend a penny with that company. Breaks my heart. Love BR, but, nope.

I paid off my card and then get a letter saying I was due a refund and how do I want it. I asked for a check. They mail the check and a month later send me another letter saying they made a mistake and charged my card. Wondering if it's happened to others so they get you trapped and start charging interest and fees again. I worked hard to pay that off.

The employees were very helpful in key west.

I am so sick of being a victim of the incompetent Gap customer service and fraudulent departments! I called in to Gap 2 months ago when my account was locked online and was then told that my account had a fraudulent charge and my card was cancelled and sent a new one. They never even notified me. I had to go on vacation so I made sure that I paid all I owed so I wasn't charged a late fee. I spend nearly 6 hours on the phone that week with GAP online purchase department and went line by line of all my orders and credits and made sure I paid the exact balance minus the fraudulent charges. I just logged into my account online with the new card only to find that they never even submitted my fraudulent charge for investigation, charged me late fees for my fraudulent charge and the balance minus the fraudulent charge is also off by another $18 or something.

Horrible website. Very bad company, they switch your store credit card without notifying you. Very poor customer services. After many year being Gap customers, I will never shop at Gap and make sure my friend and family never shops at gap.

I have been a loyal customer for years. Clothes shopping for my entire family and me has been done online within Gap brands. About every 3-6 months, I was placing online orders of 30+ items at a time. My young boys are constantly in need of a new wardrobe. This worked really well for me, as shopping in a store is impossible with small children.

First of all, I would like to say I have been a loyal customer of Gap since my son was born and he is 22 years now. My children will go naked before I give Gap any more of my money. I visited the store in Dogwood Festival Market in Flowood, MS on Sunday, June 7, 2105, to buy my 8 year old her summer wardrobe. After shopping for awhile, I noticed they had two different signs up, one that said 40% on shorts today only and the other ones just said 30% off. Didn't say selected styles or anything. So I asked the sales guy which one was actually the right one, he said it's currently 30% not 40% that the sign just wasn't taken down. Of course, like anyone else, I asked that they honor the sign. And what he said next just blew my mind. He stated "you probably found that sign on the floor and put it up there." I mean really!!

Shadyside store in Pittsburgh - I had to return an online purchase to the closest store. When I was arrived I was greeted with helped employees but was given merchandise that was very wrinkled and I had asked for another pair. I could tell it bothers it. Why give me something I need to iron? Then I was coldly informed that the price wasn't the same on another exact pair that was the same item... It was a print and it was the same price. When they didn't do an even exchange and returned them, they maxed out my credit card so I had to leave the store empty handed. I didn't bring cash. I was treated rudely and they yelled at me "that's our policy!" in a rude manner so the other shoppers could hear it all. They followed me to the door like I was going to steal something.

Overall I have only used my GAP credit card twice. I have not made any purchases using my GAP credit card in over three months. So three months later as I am at work, I received an automated voicemail from GAP fraud department claiming fraudulent activity in my account. I assume a hacker duplicated my GAP credit card, since I tend to carry the card in my wallet. I was told over the phone within three days the credit card was maxed out making such purchases of gas, I do not even have car (I live in NYC).

They switch me to electronic statements against my request for paper statements therefore it results in me not getting my statements! So no bill no payment - this has screwed up my credit and I have asked who told them to place me back on electronic statements and they avoid that question!!! This is infuriating! I got a paper bill in January - paid 100.00. The remaining balance according to Gap's customer service today was only 30.00. They switched me to paperless statements therefore I never got another bill (husband does bills) and now they want to collect 120.00! Outrageous, not only are they making billing decisions on their own they are in my opinion purposely trying to gouge consumers!

Wanted to return pants bought for grandson I purchased in December. Recently found item I misplaced. I paid 58.95 for item but would only receive 4.19 for item. I had original receipt & all tags were still attached! Horrible return policy! I could see if I had no receipt or original tags attached. There is always something that can be done so that customer will return!

Gap is worst card company I ever use!! I didn't shop at Gap for long time, suddenly few day ago I receive call for a bill company, said I owe gap $295. I call Gap customer service to find out what's happening to my acct. I wait on the phone line for 10 to 15 min. A girl answer the phone name **, can't even answer any question I ask, and they don't even have a statement can provided where all the bill from. Only things she do is provided me a phone number that even not from their company. I'm not try to run away from my bill, if that's the money I spent. I never receipt my bill statement from 2014. I just want to find out but all they do is ask me for the money, by without tell me and show me a detail statement I ask, the answer is they don't have!!

Gap does not transfer payments directly from your checking account. What kind of credit card company in this day and age still cannot do that? I've missed payments almost 3x now since they can't seem to figure out how to take my money. I get it, they just want to charge me more interest and take more of my $$ while on their end there is always the excuse that "we currently do not transfer over payments directly from your bank account."

I have the Gap credit card and the default billing is electronically. I haven't received a bill in 3 months. Today I get a letter saying I am delinquent and if I don't pay it will go to collection. I have scoured my email and never got a statement. Ever. Only emails with "Congrats you have earned reward dollars!" then in small print, check your statement. I have to be proactive and guess that I have a statement due?? $50 in fees plus finance charges later, I will never use this card again. Use your regular cc and get some air miles at least....

Horrible website. Tried to place an order several times and each time I am told my password is incorrect. Reset many times. Even customer service could not help me. I have given up ordering on line. Useless.

I opened a new Gap card in December '14. In just that month, I spend over 1,000 just about the limit I was approved for on the card. Yet online on "my account" when you look at the tracker of how close you are to the upgrade to Gap Silver card (which you need to spend 800 in a year to get) say I am barely at 185! I personally am just trying to get the most perks that they claim to offer with the card yet they decide to poorly track and aid their own programs. I call it in and instead of admitting that they are wrong they say it's Safari, so while on the phone I try all other (Chrome, Firefox) not true. Company is unwilling to admit fault.

I have $20 earned in rewards which means I have spent a good amount at the Gap. They really support the program poorly. I have been at the store with my Gap card and asked if I had rewards available and they can't tell. Then if you don't have your card can't use the reward. That's zany.

Hi, I placed an order with GAP online on 1st December for my little boy items. It has been more than 2 weeks, still I have not received my ordered items. I made inquiry to GAP customer service and they blamed delivery company and told me that they will delivery within next 48 hours. Then, I waited but still no delivery of the items. Then, contacted again GAP customer service and they asked me to contact the delivery company as they don't care of the delivery items and now, it is my responsibility to follow up with the delivery and get ordered items from them. GAP debited amount next day once the item placed an order but do not care if the items get delivery to customer or not. I will warn everyone not to order anything from GAP online.

I've never paid late. I was just trying to use my reward points and was never able to. The first few months I had tons of points and then after that, it's much harder to earn rewards ($1 for every dollar spent). It takes two months sometimes to get the points for BC/Gap etc. Most recently, I used my points at Gap and the woman over the phone (who was incredibly sweet and I could understand her), never verified my address (it was very late at night) and she sent my items to a former address. I saw the receipt in my email 10 minutes after I hung up the phone and I called back and Gap said it was too late and I would have to cancel my order and I would no longer be able to use those points. They were going to have reissue my rewards and I would have to wait another MONTH to use them. I had to pay for over half of my order, when otherwise it would have been free. Synchrony Bank was awful and unhelpful. I saved those reward points for over 5 months for Christmas and now I wasn't able to use them. Nothing should take a month with the internet. My advice is get a Barclay card.

I earned $125 in cash rewards. When I tried to use them, it said I had to spend a total of $250. In other words, I have to spend another $125 out of pocket if I want to use my already earned $125 cash points. How is this a reward? Sounds more like a scam. I am done with Gap and all of its affiliated stores.

I have bought about 10-12 t-shirts made of "pima" cotton and each and every one has immediately sprouted tiny holes above the belt line. I searched the internet and found a thousand excuses since there were ten thousand people who've had the same problem. I've spoken to salespeople in GAP stores and with the exception of one they have denied it's a problem. The one who agreed and understood was wearing one with the exact same problem and acknowledged she and many others knew of it but weren't allowed to discuss it.

I signed up for a Gap store credit card six months ago in the hopes of receiving their cardholder discounts. The company estimated that it would take about ten days for my card to arrive in the mail. When the card didn't arrive after a month of waiting, I called the company and reported that the card had not been received and had likely been lost in the mail. They were kind enough to void the card and send out another. After another month of waiting I received a card in the mail and assumed that the issue was resolved.

I have worked with Gap Outlet and to put some helpful tips to future customers and explain to current complaints. I apologize for rude employees, I understand some should not be working there. I've had my fair share of bad coworkers. Anyways for the rewards issue of not being able to exchange immediately: if an employee were to exchange the item right away the points are going to be returned to you regardless, so it would be as if you got the item for free. It's not bad customer service, the way she may have said it was rude, but her job is on the line and there are people who check every transaction and if something is wrong they will be terminated. Now for the email and coupon issue: you do need to show an email or physical copy in order to receive an additional discount, that is an employee policy. If we give the coupon to someone without it then we would have to for everyone else. Although the way she approached you was very wrong, I'm sorry to hear of rude managers. Now for the credit card and violent employee issue: I'm not totally unaware of where to get corporate phone numbers, but those kind of issues are unacceptable, and I hope you two get that problem resolved, keep trying!

Shopping online, banner ad at top of screen saying to sign up for emails and receive a 40% off coupon on your order. I signed up for emails and got a screen saying that "Your welcome offer is on its way". I waited and waited for it to show up in my email inbox. It never showed up. So I went through the whole checkout process thinking that the discount would show up when I got to the Place Order page. But no. No discount applied.

I close my account at GapCard on February 12th, 2014, and GapCard close my account on February 14th, 2014. My balance was $258.91. I started sending GapCard $30 to $35 dollars a month up until July 2014 towards my balance when I realized that my payments has been applied to late charges that the company kept putting on me. When I tried to tell customer service about this problem on 9/25/2014, they referred me to a Supervisor who says her name was Debra **, I really didn't believe that was her name, then she gave me a phone number that had nothing to do with my problem. I still haven't had this problem resolve yet. I haven't been able to get the Corporation phone number.

I shopped at the Gap at Oakridge Mall On July 10th 2014. The lady who served me by the name of Jeanne was so helpful and went out of her way to find the items I was looking for and had great suggestions. I always look for her whenever I shop there and have never left without finding what I need. She is always pleasant and never pushy. One can tell Jeanne loves her job. She is a big asset to that particular store.

Employee and/or manager that rang me up was very snotty rude. I was trying to redeem Credit vouchers I had got from using my Old Navy credit card and I did not have my credit card with me. So I told her I needed to call my daughter who had my card to get the number and she proceeded to continually tell the women behind me she was so sorry for them having to wait. Told them she would ring them on the other register and proceeded to tell them three more times how sorry she was, my transaction did not take over five minutes while the whole time breathing heavy like she was just disgusted. She had a real snotty attitude and terrible customer service skills. Will not go back to that store. There are too many other places to shop. Cashier #**. Woman about 40-50.

I walked in a store today Saturday May 10th, 2014 at around 3:30 pm at Del Amo Fashion Center in Torrance, California and asked an associate - later on I realize she was a management member. I asked her about an email I have received, because I didn't see any signs that said an additional 40% off so I said “Excuse me I received an email that says a 40% off.” And she said with a rude tone “Yes, but only off full price items NOT on sale items.” First of all I never asked if the sale items had an additional off, like I couldn't afford to paid full price and she said with a rude tone “AND YOU HAVE TO SHOW ME THE EMAIL FIRST.” Since when you show associate your personal emails??...

It's not the first time that I bought some clothing for my kids and had a bad experience in Gap. I hear some parents comments, and I agree too. The store staff think they are doing a favor to you for buying in Gap. Believe me if any parent go to the store to buy clothes is because we need the items for our children. We do not go to the store to steal or any other scam. Today I went to the store and I asked if they have any sweater or clothes for this cold weather. The cashier and the other lady, they didn't bother to check or assist me. Both answer me, "No, we do not have any." So I went and look and I found some staff, and when I went to pay with the credit card because I haven't sign it, she was asking me for a piece of identification. I was very disappointed because I was in hurry to pick up my daughter. In my personal opinion the staff is racist, and if anybody else agree with this, please make a comment.

A cashier was obviously doing her job wrong. Charged my gift card and then proceeded to give me money back, when I owed her 3 dollars and had it in my hand! Then she realized after me telling her multiple times, that she was wrong. Now, she thought she could void my gift card transaction!!! After I told her about 20 times that all she needed to do was take my 3 dollars... She voided it. And guess what? It wouldn't go through again! Obviously! Then!!!... I lost it. Said it was sheer stupidity, and she threatened me! Told me to meet her outside! Who does that?!?! I work in customer service and would be fired if I ever came close to doing that! The GAP needs to fire violent workers that obviously do not know how to do their job or even count money!!!

So I purchased a number of items at the Gap in Saugus, MA using my rewards points. When I went back after Christmas to exchange a few items, I was told I had to return the items and wait for a billing cycle or 2 (1 to 2 months) to get my points back to repurchase as oppose to just exchanging. Really now, how is that good customer service? Yep, this is their policy according to their customer service. Cancelling that credit card.