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I availed the two plus one offer at Payless, I was content with my purchase only till I got home. When I unwrapped the box, both sides of my shoe were of a different size. When I went to get it exchanged, they refused to have the same size, which means some other customer still has a different sized pair and is unaware of it. Total carelessness on the part of the sales girls. On top of that I had a hard time looking for shoes that suited me and were in the same price range. All the shoes I have purchased have a terrible comfort level, leaving me with sore feet and shoe bites.
How do I begin. I'm a 57 year old grandma trying to get my grandchildren some Christmas shoes. I ordered on the 27th of November. They put a hold on the money immediately. Then I hear nothing. Yesterday I called on hold 20 min. Finally hung up and sent an email asking whats going on. Still says processing and it's been a week. No one writes back. So today when checking my bank I see two different charges to places I don't know. Panicked I call the bank and they canceled my card. Also a automatic payment didn't go through because of these charges.
Then in the meantime I look up these places and one said something shoes. So I go to call Payless and 30 min later on hold hang up again. Try to write email. After all is done couldn't submit. The email wouldn't work. So I had an experience with a less reputable company and they put a hold right away when I ordered then charged as they were sending all the while the initial hold is still pending. I don't have extra money just to be sitting in the bank. Barely could afford these shoes and now I don't even know if they will get them and if I was charged twice for nothing. In tears right now and can't sleep. Please save yourself this stress. Don't order online from this company.
I have gotten horrible service first from the store then from corporate, they false advertise then when you call because of their "mistake" they can't even match what they advertised and what is on their website and say "that's not a sale we have going on right now" ...and I have the pictures to prove they are offering this sale online and in store and then there was also a post on their Facebook page with the same offer that I was just told by corporate did not exist of the "BOGO free airwalk." I have 3 screenshots as proof and still am not even offered the equivalent of the sale they are advertising. The only thing I am told when I say this is horrible customer service for the company as a whole is "I'm sorry you feel that way but there is nothing I can do."
I pulled up the ad for Payless Shoe Source on 9/24/2018. I was trying to find a pair of girls Twin Gore Jazz Dance Shoes for my great-granddaughter. The
$29.99. There was no way to get the sales price on the shoes, so I tried it again and the only thing that changed was the number of shoes I was ordering. Now I have 2 pair ordered and still no sales price in sight. Why can I not get what I want, at the advertised sales price? Why do you make it so difficult to order shoes online, with a complicated form that will not pick up the sales price from your own advertisement??? Needless to say this order is out there in limbo, and will not be completed!!!
I have only ordered from Payless.com twice and will not order again. The first time, I was sent the correct order but the invoice in the packaging was for someone in another state who had a completely different order. One pair of shoes didn’t fit and I was only able to exchange it for another size because I could pull up the email with the order confirmation. The second time, I ordered 4 items during the BOGO sale and I also had a 20% off code that was combinable. Well, first I got an email that some of my items had shipped. Then I got an email that one of my items was cancelled. But when I went on the website, the same shoe in the same size and color was available to order and not listed as out of stock or anything.
I called customer service about it and they just said it must not have been available in the warehouse to ship. I asked if it could be shipped in half a half size bigger (since it is for a growing toddler anyway). The rep said he couldn’t tell what was available. All he could offer was a 40% off code. Well, the item was my “get one half off” item plus I had 20% off of that amount and had free shipping because of my order total. So now I’d just get 40% off and have to pay shipping and I still wouldn’t know if my order would be delivered or cancelled on me? Unacceptable!
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ON 5/24/18 I purchased a pair of shoes at Freewheel Center Garland, Texas. I returned them on 7/16/18, at your Buckingham Dr Garland, Texas, Instead of giving me a refund she charged me again. I did not notice until the next morning when I looked at my bank account. I returned to the store and explained my problem and I was told that they could only give a refund for the previous day and my purchase on 5/24/18 they could not do anything about. The associate called her supervisor and she said again they could not help. Then the associate called 1-800-426-1141 and started a claim INV ** and I have not heard from them.
I have been extremely busy and have just found time to contact you. I am going to show you the mess your employee has caused me by not refunded me my money in the first place and I don't understand what happened BUT I WANT MY MONEY BACK. Please review my documents to see what I am talking about. Thank you. Please call me if you have any questions.
Didn’t like the fact that I saw a price online which wasn’t just “online exclusive” that was advertised $10 online, the exact same pair (same brand, same color, same size, same model) was $34.99 in store, and lady insisted that I get them in store not online by using excuses such as “sold out” or “site under maintenance" instead of offering a price match since I am buying from the same company. I still bought them online.
I placed an order on 8/11/18. It's now Tuesday 8/14/18. I felt something was wrong, I called. The rep takes info then puts me on hold. (Goes to her spiel to hide me from a manager). Comes back with "3 of your items I see are not available in my notes?" But they were available when I ordered them? Mind you since order placed I received no call or email addressing the all of a sudden unavailable flippies and money immediately taken or put on hold to do so cuz unavailable to me... If flippies were not available, I should not have been able to place the order!!! MIND YOU, I HAD TO CALL TO GET THIS INFO, annnd then I say ok, just cancel the whole thing and am told they can't do that because I didnt cancel within 45mins of placing the order! WTF? Reallly! Why would I cancel if order went thru stating what I ordered was on its way!!! Confirmation order number and all... CAUTION... CAUTION... CAUTION PEOPLE.
I decided to try Payless online and I've rarely been so impressed with the way a company deals with a customer. They bent over backwards to make sure that I was happy with everything. I ordered 5 pairs of shoes altogether. I was really surprised at the quality of the shoes and the prices are just incredible! I wasn't charged shipping and I got a 30% discount on prices that were already low. So when I receive the shoes one pair didn't quite fit right and I was really worried because they were really popular and my size goes really fast so when I called customer service they looked at every single store that could find in the whole country to get me my shoes in the right size. And they found a pair.
The people I talked to in customer service every time I've called are so nice and professional and bend over backwards to make sure you're happy. I'm really busy and for me to take the time to come here and open an account to tell you how great Payless Shoes has been to me is huge for me. I don't do this very often. I don't have time for it normally but they made such an impression that I made time.
I purchased a pair of shoes for my son, the box was marked with a sale price. The sales clerk rang up the shoes at a higher price, and when I pointed out the box, she said she could discount them for me. She still charged more than what the box said. These were my last pair bought there. I will no longer be a Payless ShoeSource customer.
For what you paid this is okay and they are not very difficult to change or return items. Other than that it is not much to said as I never had bad experiences with them.
Payless has been a good resource for shoes for me. I can usually count on a good selection at a good price. I like their sales staff no matter where I go to find a store. I am a repeat customer as I really like shoes and can usually find what I like at Payless.
I placed an order on 5-14-18, on 5-15-18 I received an email that there was an issue in locating my order to be shipped and an update email would be sent later. On 5-18-18 I called their online customer service to check the status of my order and was told it had been shipped via USPS and she provided me with a tracking number. On 5-20-18, I tried to check the tracking status and there was no update so I called Payless customer service and she told me that the USPS site was down and she would call me back. On 5-22-18 I called customer service and requested a refund and was told she could not track the order and would need to check with the warehouse to verify it had been shipped and did not receive a response. On 5-25-18 I sent another email and requested a refund and never received a response.
On 5-29-18 I submitted a dispute resolution with PayPal who I had used to pay for this order, it was only after doing this that I finally received a response from Payless customer service that they would be refunding my money since USPS was having an issue picking up my order, odd thing is in the email the rep did not bother to provide a time frame on when I would receive my money so once again I had to call customer service and was told my refund was processed on 5-30.18. Normally I have had great experiences with Payless, this time was pretty bad and there was no excuse for this.
I have purchase shoes from lots of stores but none beat Payless to me. Good quality shoes, long lasting, perfect fit and love the different colors but love the price even more.
Payless Shoes at King's Crossing in Newton, BC - Looking for a pair of shoes for my Grandson. No help. Finally had to ask someone. They found a shoe and just left. The shoe did not fit again. No help. Had to keep asking. In the meantime they asked me to have him stop taking the tickets off the boxes. I said if I had any help this would not be happening because I had to try and find shoes on my own. The shoes for kids are not inexpensive so I think there should be more customer service. There were plenty of staff today May 3, 2018.
I am disappointed with the customer service from I received Payless.com. I placed an order from payless.com for three pairs of shoes today. I went to lunch and came back to find an email offering 35% off online orders today only. I called to see what could be done since the order was just a couple of hours old. The person I spoke with said that there was nothing she could do. I find that very disappointing since I had just placed the order before I went to lunch today. I work in the hospitality industry where we are always trying to make sure the customer is satisfied. I would think that they would be interested in keeping their customers satisfied. We're not talking about a large amount of money here. I'm sure there was something that they could have offered me so that I would be inclined to want to purchase from them again.
I like to shop at Payless shoe store where they have great quality shoes at affordable prices and they have different variety of style in shoes that you can choose from.
Like many others here, I tried to place an order several times on the Payless website. However, each time I received an error that the payment did not go through. But when I check my checking account, there are pending charges for each attempt I tried to make the purchase. I tried with another card with the same result. I also tried PayPal with the same result. Luckily, the pending charges fell off of all of my accounts, but there was still a hold totaling over $200 on my account for several days which reduced my available balance. I tried calling customer service and they could see my attempts to make the purchase but the overseas rep made it seem like it was declined due to lack of funds. I tried calling again the next day and the overseas rep said that this was a known issue and that I should try again in a few hours.
I contacted Payless through Facebook this morning in hopes I would get in touch with someone more knowledgeable and two reps got back to me. One suggested I try going in store to buy a gift card to use for my online purchase. The second rep said this workaround no longer works and that I should go to the store to place a special order. They both gave me some canned replies about the security and authorization system they have in place. I ended up taking my business elsewhere, even though I had to pay more. Sometimes getting things for cheaper isn't worth the hassle. They really need to address these ordering issues as it seems to be a common occurrence.
I have no idea how this company is still in business. Every time I buy from them there's an issue. Earlier this month I purchased boots and used a 20% coupon. However when I got the confirmation, they took away the discount. I emailed and called, which no one ever answers, to cancel, 3 days later they tell me they can only cancel within 45 minutes and that I should return the boots. So I got angry. Finally someone said they'd give me the discount. 2 weeks later I call, and the person I spoke with kept saying "I don't see where the discount was applied". Yea...that's why I'm calling because it wasn't. "Well you can go to any Payless to return them to get a full refund." Obviously they don't want my business and I completely wasted my time.
If I could give negative stars I would. I've never dealt with a more incompetent company. I ordered three pairs of boots for my daughter on Dec 7, 2017 and paid extra for rush shipping. It's now the sixteenth and still nothing. Supposedly it's been "shipped" but FedEx only has the label for it. I get the runaround every time I call. I'm a single mom and could of used that $80 for something else and gotten the boots at a reputable company.
I was shopping at this location a few days ago. So far it was nice but as I went to check out there was a young lady at this store I was at the HIP mall. She was a the store manager. I know this for the reason being that I had asked another worker as I walked out and I was told that she was the store manager. I was complete shock in the way she would speak to her workers as well as the customers with the worst attitude ever like as if the employee didn't have the right to help out or even ask a question. Just in the demeanor of her words were just wrong as he would help the customer with the same un-happy attitude. Completely unprofessional.
On 11/26/2017 at approximately 5:15 pm in the Payless store in the South Park Mall in Moline, Illinois my wife attempted to purchase a pair of boots size 6 for one our nieces for a Christmas gift. The sales associate and assistant manager would not sell the boots to my wife. My wife was told that the boot were on penny clearance and forgotten on the shelf and they would not sell them to her. So she left with no apology or remorse from the two employees.
I was also in the store looking to possibly buy some shoes and saw my wife leave. So pursued her and asked what was wrong. She proceeded to tell me and I went back into the store and calmly asked the employees why they would not sell the boots to my wife and the explained due to policy they could not. So I asked for the store manager number so I called (Sandy the store manage) and she regurgitated the same story that sometimes it happens where an item gets missed. Again she did not apologize for our time wasted in the store or for our inconvenience. I told Sandy that it was poor business practice and hung up, left the store. I have worked retail for year past and I guess the ideology that the customer is always right is dead and gone. No wonder Amazon is taking over. I will never shop Payless again.
The shoes are reasonably priced and stylish. The convenience of not having to search for sales help, but having them available and the fact they're ready to help, even order items not in stock is a very big plus.
I ordered 2 pairs of boots and my checking account was debited. A week went by and still no boots. I called and was told that the order was never made and that their website said it was pending. I then asked how could they take money out of my checking account if what they are telling me is true? This makes no sense. I got the runaround, could barely understand what any rep or manager was saying because they are in the Philippines. Again, I was told that I never actually placed the order so as far as they are concerned there is no order and that they didn't charge me. I have always liked this place but recently every order I place has some issue or problem but this one, taking my money and then telling me "Well, tough luck, no order" is unacceptable.
I wasted minutes on my phone, had to call my bank and explain what was going on. Supposedly a manager was given my number and I was told I would receive a call back during the day. Well, it's nighttime in the USA!!!! Unbelievable. I cannot add my order number because they never issued it but THEY TOOK MY MONEY!!!
We tried to order boots online and never received confirmation. Next day there were three pending charges on the credit card. I tried to solve the issue with them on the phone but after waiting and talking to them they told me to call the bank. The bank told me to ask Payless representative to call them. Payless refused to talk to the bank. What a bad service... They can't even charge a card... How are they doing business? Their phone message says that you can complete survey after the call... Never got one?!
I ordered two pair of shoes for my granddaughters. Payless website kept saying check your payment method and try again. Like a fool, I did and I even used another card as Payless site indicated my order did not go through. I called and spoke with a customer person who said "Dont worry, it will all work out". I pulled up my bank account and saw I was charged 5 times then checked my other account and saw it was charged twice. Customer service said "Don't worry it will take 48 hours and will be all fixed". I told him this was not sufficient and asked for a supervisor.and was told there was no supervisor there. A short while later when he couldn't answer my questions, he asked me to hold while he got a supervisor. 10 more minutes and I hung up. Charged me over $200 for a $27 purchase. One way or another I will get this fixed. On to calling my banks.
HORRIBLE customer service and I am pretty sure it is illegal to sell the same shoe twice. I placed an order on 6/28/17, as of today I still have not gotten any communication about why I have not received my order. After a LOT of time spent calling, emailing and trying to find my order, which is not showing up in the history on my account, I found out that the order it was sent back to the warehouse as undeliverable. I said great. Just contact the warehouse and have them resend it to the correct address listed in my account. They cannot do that because instead of contacting me and re-sending the order that I had paid for they put the items back on the shelf and resold them.
Customer service promised to call me back on Monday and again today, nothing from them. The only reason I know about the issue is that I have called several times. The emails I have sent have still not been responded to at all. Shoes are no longer available so I cannot even reorder them, not to mention getting the great discounted price. I am so unhappy with this company that I have been using for years. They just lost a customer today and I will do my best to spread the word. Horrible customer service and illegal practices.
I have been attempting to reach a satisfactory resolution with Payless Customer Service for days and days. It has been going on for weeks without a resolution because a different person emails me each time and you obviously don't know what I have already been offered!! Does anyone actually read the emails??? I had been dealing lastly with Tiffani ** Why isn't she writing? Shall I post again on twitter or the Payless complaint site? To date, I have received generic "form" letters from: Violeta **, Kelvin, Tiffani **, Jean **, Marsha.
The only difference between the letters is that Tiffani ** offered me one amount while others offered a different amount. Who is in charge? Why doesnt a supervisor email me? Besides the difficulty with the Queen and Airport Store, Brampton, ON, Canada (Bobby) Payless Customer Service is non-existent!! Is it any wonder that the company declared bankruptcy in April and is currently closing stores and trying to restructure?! The CEO is W. Paul Jones and his email is W.PaulJones@paylessshoesource.com.
I walked to the counter with 2 pr of shoes. There was no one at the counter. I started looking up and down the aisles. My mom saw someone and asked if we could get some help. The young lady looked so mean and started walking towards us very slow. It was 3:00 on June 7th at Mayfair Mall in Wisconsin. After I paid for the shoes, my mother said that young lady had an attitude. I hope they have a way to provide a survey.
I have never had a problem with a Payless Shoe Store. In fact, every pair that I tried on and purchased really were the most comfortable I ever had because of their foam cushions, and it's the only thing I can afford anyway. The staff and cashiers were nice, but I did feel for one Mexican woman who claimed she touched earrings and put them back then was accused of stealing. Looks can be deceiving because she had more than enough money on her.
Payless ShoeSource expert review by ConsumerAffairs
Payless ShoeSource was founded in 1956 and is headquartered in Topeka, Kan. The shoe retailer has nearly 4,500 retail locations and an online store, and they sell shoes for adults and children.
Customer service: Consumers with questions or problems can reach a customer service representative by phone or email. Representatives are available between 7:30am and midnight every day of the week.
Store locations: Consumers can have their payless.com purchases shipped to their local Payless store and pick them item up in as little as 3 days. They can also return items ordered online to a brick-and-mortar location.
Selection: Payless has boots, dress shoes, sandals, sneakers, heels and other styles for women, children and men. Consumers can find most styles in some extended sizes. Women’s sizes 5 to 13 are available on payless.com.
Sole Style Blog: Consumers can read about fashion and see tips on styling their purchases on Payless’ Sole Style Blog. They can also follow the blog on Twitter and Facebook.
Deals: Payless offers inexpensive shoes and frequently has sales and other discount events. Their prices mean fashion lovers and budget-conscious shoppers can purchase multiple pairs for the same amount they might spend on a single pair elsewhere.
Best for: Payless ShoeSource has shoes for adults and children and is best for fashion lovers, budget-conscious shoppers and deal-lovers.
Payless ShoeSource Company Information
- Company Name:
- Payless ShoeSource