Payless ShoeSource

Bought 4 pairs of shoes. We used to love Payless and was excited to see it online. So we went ahead and bought 4 pairs. Not a single pair of shoes was true to the size. My pair size 6 was like a 5. My daughters 3 pairs size 12 was like a size 1. Okay whatever we will just exchange and get a smaller size. Nope. To do this we have to pay shipping. Went down it’s $37 to return these shoes when I only paid $52 for the shoes to begin with. In the end I will keep the shoes. My pair is a complete waste. But we will never purchase another item from this company again. They intentionally do this knowing people won’t return so they can make more money. Not a company I want to support.

I ordered 3 pair of shoes from this company and then they send me a cancellation notice and did not give me a reason. So after trying for 2 days to find out what happened I got to chat to someone about it and they said they do not have any of the shoes that I ordered in stock even though the website showed they had all of them in stock. So I went back to the site and it still shows they have all 3 pairs in stock. I bought my shoes from this store when they had walk in stores and love their shoes. I will not be ordering any more from this place.

I have gone through 3 orders and 3 different customer support tickets trying to place a single order. I was told my card could not be processed, yet I was charged. I was then told my items were out of stock, so I placed a new order with different items (despite the “out of stock” items still showing as available online). The second order was cancelled. My Customer Support inquiry gave me the same response. My card couldn’t be charged, however THIS time, I paid via PayPal, no card info supplied. Caught in their lie, they said the name was different. I supplied the correct name and was assured the items from this order were in stock and that if I placed the same order, it would not be cancelled. Lo and behold, 6 hours after placing the order, I receive a cancellation. This business WILL NOT ship your items. DO NOT trust them! Their Customer Support team will use the same excuses with zero effort to resolve the matter. This is fraudulent.

I purchased 6 pairs of size 7 shoes for my 12 & 14 yr old girls. The shoes arrived & were too small. I spent 20.00 to return them & reordered the exact 6 pair in a size 8.5. Received shoes, again fit exactly the same as the 7. I reached out to Payless & said, "I'm spending 40.00 on returns when these shoes are not true to fit, and there is no return location. Can you all at least grant me free returns." They said no! I asked for corporate #. I was told they don't have a corporate #. They can only be reached by email or live chat....costly returns, unable to verbally speak to a representative, shoes are not true to size.

I purchased a pair of shoes from payless.com several months ago. I took them out of the box to wear today (they were white so out of season when purchased) and I had 2 left shoes. Payless will provide a refund but I have to pay for return shipping. Before I pay $10 to ship them back to them I will throw them in the trash and never shop there again. I would caution you to not shop there either as this is UNACCEPTABLE customer service.

They can't be contacted by numerous phone numbers they provided and they did not send the merchandise I ordered and paid for. The company may be out of business but they still advertise online and take orders. I have also tried to contact the walk-in stores with no success. My e-mails to their customer service message dept. goes unanswered.

I bought these costly shoes from Payless store in Surrey. But these shoes are utter waste. How they are getting US Patent. How the Government of US given the patent for these dirty waste shoes. These shoes for only 2 months. I never seen like these dirty waste shoes before. This is the first time to see US Patented shoes. My sincere suggestion - don't buy. Looks beautiful. Not worth. It's not even for 2 months. No durability.

I entered into the location in Roseville, CA to make a purchase. I inquired about checking balance on my gift card. The young associate explained they were no longer able to accept gift cards but I could contact corporate. I continued to look around & came to the counter with items I intended to purchase. I asked the young lady if there was any way I could check the balance to see if it was even worth the hassle of dealing with corporate. She approached the manager to ask. She came back w/ manager & manager was telling about how it doesn't even matter because no gift cards will be honored after March 12th & corporate won't do anything because they wiped the money off the cards. So it's a complete loss. Her delivery & attitude for a manager is completely unacceptable.

I bought a rainboots and Jojo bow for my daughter in Payless Promenade but then I asked the saleslady to put in the plastic bag. She told me when item that can be hold should not give a plastic bag. Really??? PS she saw me that I have a 2 yrs old that I need to hold too. And I asked her if I can change the size if not fit to my daughter, she told me, "Don’t buy if you're not sure with the size" with tone of voice. She’s look like not happy with her work, come on girl resigned if you're tired and not happy with your work.

This is the first time I am reviewing any product but Payless made me do this. I got their shoes which are soo uncomfortable to walk even till another room. I am never buying any shoe from this brand. Please stay away from this brand. Better pay little more and get something you can walk on.