Chubbies Shorts

Chubbies Shorts Reviews

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Overall Rating2.9 out of 5
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Chubbies Shorts Reviews

ConsumerAffairs has collected 26 reviews and 90 ratings.

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Page 1 Reviews 0 - 10

Reviewed Aug. 15, 2023

First of all they have no phone number to call just a number you can text. No one gives you their name or title so you have no idea who you are speaking to. I asked for my tracking number and they texted a link that stated no tracking info available. I was told my item had not left the warehouse and I placed the order on 8/20/23. Very poor customer service, inconsistent info given by employee via text.

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Customer ServiceProcess

Reviewed Oct. 3, 2022

I bought a pair of Terry cloth jackets. somehow they arrived when I was traveling and UPS sent them back to Chubbies. Was a nightmare dealing with Chubbies.

They refused to check for the parcel and then ship it out to me. instead for about 1/2 a year plus it sat in their shipments received. they don't process their inbound or returns. Gave me a bureaucratic runaround and it was pretty awful. If you care about good customer service and a company that offers decent experience. Avoid Chubbies at all costs. Seems like they are amateur hour.

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    Customer ServiceStaff

    Reviewed June 1, 2022

    I bought 3 items (2 stretch shorts + 1 swim shorts). When I received them I did not have to pay any extra duties or taxes. But the sizes were too big and I had to exchange. Their exchange procedure takes forever and it feels like they are making you jump through hoops. I finally returned them and placed a new order.

    3 weeks after placing my order, I had yet to receive any type of update from them regarding if my new order had shipped.

    Therefore I contacted them to inquire about my order, to which they replied the order had fallen through the cracks because they are moving, plus one of the items was no longer available in the size that I requested. No sorry, no solution, absolutely nothing. I told them to proceed with shipping on the items that they did have in stock. 10 days following this, I received my order to which I had to pay duties and taxes almost the same value that I had paid for the entire order. Yet I didn't have to pay duties and taxes on my first order. I was disgusted and appalled that I did not even want to wear these items, there I donated them to the salvation army. Bottomline is they are liars and thieves. Do not buy from this website! I had the worst experience ever with their customer service!

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    Customer Service

    Reviewed Nov. 19, 2021

    Ordered a shirt and the item got lost in transit. After multiple emails back and forth Chubbies support claim that they cannot issue me a refund. They can either send me a replacement item or provide me with store credit which is ridiculous. So I will need to buy anything and go through the trouble of returning it which doesn’t make any sense. Next time I will stick with the big chain stores.

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    Verified purchase
    Customer ServicePriceOnline & App

    Reviewed July 16, 2021

    These Chubbies shorts are complete trash. The material is junk the stitching is even worse and the price is WAY TOO HIGH for what they are. You can get the exact same shorts from any big box store for under $20 on any given day. Don’t waste your time or money on these. They also censor all the negative reviews customers put on the website, that’s says EVERYTHING about this company as a whole. They are only out for one thing and that’s to make money, they could care less about the quality of their product or their customer service. Save your money and go somewhere else.

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    Reviewed Nov. 23, 2020

    Well what can I say - I heard a lot of great things about Chubbies until I went through the experience! I ordered over $400 worth of merchandise and it never was received. I immediately reached out to customer service and they claimed it was delivered... Well over a week later still nothing has been received and they won't issue me a refund.. They will only give me a credit to the store! Absolutely, terrible customer service on all levels! Will advise you not to order from them at all!

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    Verified purchase

    Reviewed Sept. 17, 2020

    Shortly after I completed my order two weeks ago, I was informed that one of the three products I paid for was out of stock and was refunded - okay sure, things happen, fair enough (or so I thought). After a week of no further contact though, I received a second notice today that the other two products had also been refunded (presumably also out of stock). The only thing that actually has shipped is apparently the mask that was included as a free gift? It is not acceptable that these funds have ostensibly been withheld for no purpose. Very disappointing - the patterned shorts are almost as nice looking as this e-shop is bad at operating, it seems.

    Please don't be fooled like I was. Spend your money with reputable retailers who won't tie up your money like this for no reason and who will actually provide you with a product (or a timely refund, at the very least). I posted this to the Chubbies website prior to this site, but I'm sure it will be removed. Reading the reviews below makes me feel a bit better not to be receiving any product from them.

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    Reviewed July 30, 2020

    I bought a pair of 5.5 inseam shworts a year ago and they were really Fantastic. A year later bought the exact same thing. Not the same. Material was not the same. Inside was not fleecy like the first pair. Sizing was way too small (I compared the old and new, off by 2" on the waist). Instead of a really outstanding product it turned out to be something you can buy at Wally's or Target for 1/4 the price. They definitely changed the manufacturing. What WAS great is now crappy. What really ticks me off is that I wrote a very detailed review about this on their website with 2 stars which I verified was posted. Now it does not show up. Since then I wrote another review with one star. Maybe they will delete it, maybe not. I see that other people have also said their negative reviews were deleted too. So I am not the only one.

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    Reviewed June 3, 2020

    This company removes any negative reviews from their website. I placed 5 negative reviews, all for products I purchased, and they were removed. They also utilize "bait and switch" tactics with discount codes by first offering discounts and then offering "gifts" based on the volume of your purchase. These 'Gifts" then negate the discount without any clear notification that this is happening. These "gifts" are also worth significantly less than the original discount offered.

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    Reviewed June 27, 2019

    I nearly placed an order with Chubbies using their website h/ before noticing discrepancies that raised my suspicions of the legitimacy of their e-commerce website. Their website lists a physical address in which to send returns as: Nothing - They do not have a return address. This physical address does not exist. Secondly, their 'Terms of Service' link is producing a 404 Page Not Found error. Thirdly, the physical address of Chubbies that they list in their promotional email, 2720 Taylor St, Suite 310, San Francisco, CA 94133, does not exist.

    The final discrepancy is that the email address they list in which to contact their company for questions or customer service,, returns a delivery error. Please see the following delivery error I received after trying to email Chubbies using Sorry, we were unable to deliver your message to the following This website is likely a phishing scam! Please do not order from this website and risk having your credit card and personal information in the possession of criminals!

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    Chubbies Shorts Company Information

    Company Name:
    Chubbies Shorts