Chubbies Shorts Reviews

First of all they have no phone number to call just a number you can text. No one gives you their name or title so you have no idea who you are speaking to. I asked for my tracking number and they texted a link that stated no tracking info available. I was told my item had not left the warehouse and I placed the order on 8/20/23. Very poor customer service, inconsistent info given by employee via text.

They refused to check for the parcel and then ship it out to me. instead for about 1/2 a year plus it sat in their shipments received. they don't process their inbound or returns. Gave me a bureaucratic runaround and it was pretty awful. If you care about good customer service and a company that offers decent experience. Avoid Chubbies at all costs. Seems like they are amateur hour.

3 weeks after placing my order, I had yet to receive any type of update from them regarding if my new order had shipped.

Ordered a shirt and the item got lost in transit. After multiple emails back and forth Chubbies support claim that they cannot issue me a refund. They can either send me a replacement item or provide me with store credit which is ridiculous. So I will need to buy anything and go through the trouble of returning it which doesn’t make any sense. Next time I will stick with the big chain stores.

These Chubbies shorts are complete trash. The material is junk the stitching is even worse and the price is WAY TOO HIGH for what they are. You can get the exact same shorts from any big box store for under $20 on any given day. Don’t waste your time or money on these. They also censor all the negative reviews customers put on the website, that’s says EVERYTHING about this company as a whole. They are only out for one thing and that’s to make money, they could care less about the quality of their product or their customer service. Save your money and go somewhere else.

Well what can I say - I heard a lot of great things about Chubbies until I went through the experience! I ordered over $400 worth of merchandise and it never was received. I immediately reached out to customer service and they claimed it was delivered... Well over a week later still nothing has been received and they won't issue me a refund.. They will only give me a credit to the store! Absolutely, terrible customer service on all levels! Will advise you not to order from them at all!

Shortly after I completed my order two weeks ago, I was informed that one of the three products I paid for was out of stock and was refunded - okay sure, things happen, fair enough (or so I thought). After a week of no further contact though, I received a second notice today that the other two products had also been refunded (presumably also out of stock). The only thing that actually has shipped is apparently the mask that was included as a free gift? It is not acceptable that these funds have ostensibly been withheld for no purpose. Very disappointing - the patterned shorts are almost as nice looking as this e-shop is bad at operating, it seems.

I bought a pair of 5.5 inseam shworts a year ago and they were really Fantastic. A year later bought the exact same thing. Not the same. Material was not the same. Inside was not fleecy like the first pair. Sizing was way too small (I compared the old and new, off by 2" on the waist). Instead of a really outstanding product it turned out to be something you can buy at Wally's or Target for 1/4 the price. They definitely changed the manufacturing. What WAS great is now crappy. What really ticks me off is that I wrote a very detailed review about this on their website with 2 stars which I verified was posted. Now it does not show up. Since then I wrote another review with one star. Maybe they will delete it, maybe not. I see that other people have also said their negative reviews were deleted too. So I am not the only one.

This company removes any negative reviews from their website. I placed 5 negative reviews, all for products I purchased, and they were removed. They also utilize "bait and switch" tactics with discount codes by first offering discounts and then offering "gifts" based on the volume of your purchase. These 'Gifts" then negate the discount without any clear notification that this is happening. These "gifts" are also worth significantly less than the original discount offered.

I nearly placed an order with Chubbies using their website h/ before noticing discrepancies that raised my suspicions of the legitimacy of their e-commerce website. Their website lists a physical address in which to send returns as: Nothing - They do not have a return address. This physical address does not exist. Secondly, their 'Terms of Service' link is producing a 404 Page Not Found error. Thirdly, the physical address of Chubbies that they list in their promotional email, 2720 Taylor St, Suite 310, San Francisco, CA 94133, does not exist.