Bloomingdale's Reviews

The agent who helped me was very nice but honestly could not confirm anything - I tried an online chat and the agent disconnected when she was done - this is a high-end store and this was a large purchase, receiving used items and old items is not a very good imagine nor is the trying to get a person to help me - I will be cancelling my Bloomingdale's card after this. I will never buy from them again.

For Bloomingdale's, if you wants to do online business, you have to handle inventory issues better than this. Why you sent out the item that customs didn't order and hope that customs will be accept it. Overcharge your customers and hope that they are not know it. You can just easily cancel the order and notify customer. No need to pay for shipping and retuning cost. No need to dealing with upset customers. Now I have to go through returning process, pack the item in the box, drive to UPS for drop off, and hope that Bloomingdale's will receive my package, so I can receive my money within 2 weeks.

So now after spending $700 in a promotion for the $125 gift card, I have $0 in value in that gift card. In this day and age when stores are hurting for business, and we have so many options on where to shop, you would think they would treat their customers better. I will be taking my business elsewhere from now on. Nice scam they have going here to steal money from customers.

Finally I complained and a supervisor came on to help. Well he says he can order for me without getting to my account and guess what. All sold out. I am so upset by then and he tells me I shouldn’t expect a reserved item to be available. I blew my gasket. I told him I didn’t reserve anything. I have been trying to buy them. He then said he will send me the link to set my password and sure enough nothing. They had Indian names. Bloomingdale's need to fire whoever is in charge of online orders, accounts and customer help. There are other online retailers who make it so easy to buy, I never leave reviews but this was ridiculous.

Original Review: May 21, 2021

Was approved for this card on 4/16. End of the month I called customer service to inquire about whereabouts of original 1st card and why it's not arriving in mail. Over 10 to 14 business days later. START TO CONTACT SUPPORT & speak with 16 (sixteen) representatives & supervisors. All giving me the wrong information. No one really solving issues. 4 different cards were sent out and not 1 (one) was delivered to my address. Told it was gonna be 2 day expedition of delivery 2 times and that didnt happen at all.  Never received any cards. After a month and half of struggling for answers and getting the wrong information and being told to wait. Some representatives telling me that it is coming in a plain white envelope others telling me it's coming FedEx or UPS.

OVER a month of waiting and inquiring and no answers or explanation. I was forced to close this account. Due to fact of internal investigation and mismanagement and disappearances of all 4 cards. No answers or zero support from the representatives and continually attempting to contact them for answers. Hours on top of hours spent calling waiting on hold. EXPLAINING the same situation to 16 different people with NO SOLUTION and none giving me answers about the location of these 4 cards and most giving me attitude and rushing me off the phone. Forced to close and to do was cancel and not deal with liability since no employee could give me clarification or take accountability. 

Also this is affecting my credit because it's being reported INACCURATE to credit bureau. 4 cards 16 representatives and supervisors could NOT resolve this matter. I was forced to close. I want answers and I need this to be properly handled and not hurt my credit. I did nothing wrong. I applied for this card, got approved and waited for it to arrive.... Unbeknownst to me this happened and it's an internal problem should not be mine. All days I contacted customer service: April 16, April 19, April 29, May 3, May 7, May 10, May 13, May 16, May 18, May 19, May 20, 16 (sixteen) representatives & supervisors. No answers. All recorded conversations and no type follow up from any supervisor or any type of concern about this situation. 4 cards floating out there.. Forces me to close account due to lack of proper efficiency of service and lack of follow up from this company. UNFAIR. Bad business/

5/19 after 40 minutes of waiting I spoke with Ed - a supervisor - only SUPERVISOR named Ed in Clearwater Florida works Sun thru Thursday 3 PM to 12am. Following day I called again, 5/20. Ed escalates it to Presidential status for investigation and he tells me they will contact me within 72 hours. He realizes that this situation is not typical and been going on too long. 5/19 Ed advises me to contact him and do so if card does not arrive. 5/20 He tells me that 4 cards were issued on these dates: April 21 account 1 original, May 10 account 1 replacement, May 14 account 2 after they cancelled acct 1, May 18 account 2 replacement. 4 cards without my knowledge. Should of been 2 - original card and then a replacement. 

I was NEVER once offered CERTIFIED MAIL or any form of delivery to ensure and track delivery of credit cards. I had to keep on calling and explaining this over and over again with no type of solution or CONCERN. Never have issues receiving my mail and have lived in this location for years. This company needs to figure out how to close this card and stop hurting my credit.

It's been almost a month and still I have not received the earrings or gotten my money back. And the last phone call I had I was told they were not going to reimburse me for their mistake, nor were they going to send me the replacement earrings. After waiting to receive the earrings as promised I contacted Bloomingdales again. Since then I've contacted them repeatedly. They responded to send the shipping tracking information for the pearl earrings even though they sent me the shipping label. I went online to the email they had sent me and got the tracking number from that and sent it to Bloomingdales. No response. So I contacted them again. Once again they sent the same request for tracing information so I sent them a picture of it. Nothing. Then I called two times and both times they asked again for my shipping label. I again gave them the tracking information they sent me.

Now they say the UPS never logged it in so they won't give me my money back and they won't ship me my earrings. Wait, I did everything exactly as they told me to. I affixed the label they sent me to the box and dropped it off at UPS. I have no control of what happens at UPS, and I trusted the label Bloomingdales sent me would get the wrong earrings they shipped to me returned to them as directed. I trusted they would send me the earrings in 2 - 3 days as promised, I trusted again they would ship me the earrings in 7 days as promised.

Now a month later they say too bad, we made a mistake, sent you the wrong earrings, despite you paying us for the Marco Bicego London Blue Topaz earrings, we are not going to send them to you. We can't find the pearl earrings and you're out of luck? Bloomingdales has treated me rudely and unprofessionally and worse they have pocketed my money and did not deliver the earrings I ordered as promised. I will NEVER order online from Bloomingdales again, nor will I shop with them ever again.

I contacted them and one of the customer representative told me on chat that yes they will adjust the price and I should receive the email in 24 hrs. that will have the confirmation and state that. Easy right!? NO, the same person right after he made that statement within seconds tell me after I asked him, what is the price refund I should be expecting, said, "No. We cannot make the price adjustment." I am still stunned and shocked, and I did try their phone customer service and email but I got same response that they cannot make that adjustment. This is just plain the worst experience that I ever had with a store. I guess they just don't value their customers.

Long story short She brought my items to register and as they didn’t have my sizes in stock she had to order them and I had 2 items she did one of them and I asked to wave the shipping fee she said she doesn’t know how to do it, how can she be working on that department if she doesn’t even know how to process multiple items at the same time and plus doesn’t know how to wave the shipping fee!!! And the funniest part is when she didn’t finished processing the check out she told me that I CAN GO ONLINE AND ORDER MYSELF WHATEVER ITEMS I WAS TRYING TO PURCHASE CUZ THEY ARE CLOSING SOON!!! I am very disappointed and honestly I hope no one asks for her help cuz she’s absolutely useless and she is VERY RUDE AND HAS THE WORST ATTITUDE EVER!!! She doesn’t belong there!!!

After a week or so, I called again and was on the phone close to two hours, passed over from one department to the other, who asked me the same questions again and again. At the end someone told me that the gift card had been mailed to me a few days before. Three weeks passed, still no gift card! I wrote them a lengthy message, explaining my problem, zero response.. Horrible, disgraceful, nothing you would expect from such a reputable company! Think twice before buying anything on a promotion..

I called them to let them know it was me and they said "No, your card was declined because of an incorrect security code". I had input all of my info correctly and told the CS worker at Bloomingdale's the correct code, so they had input it incorrectly. I figured I could call them back, have them enter in the right code and we could move on. How wrong was I. They ended up CANCELLING my order and said I had to order a replacement. This would be perfectly fine if the first order hadn't already placed a $2300 authorization hold on my bank account. I had specifically put enough money in this bank account to ONLY cover the costs of this purchase. So when they tried to order a replacement, my card was declined yet again (which would mean a SECOND hold of $2300 totaling $4600, not to mention my bank account has a daily spending limit of $3000 a day so even if the funds were there it would have declined regardless.

After 2 hours of getting the run around from Bloomingdales and my bank, I was told I had to wait 3-5 business days for the authorization charge to fall off so we could try again (At this point I had spoken to about 10-12 different people from Bloomingdales, reexplaining my situation without any resolution on an employee mistake. Finally I was able to speak with a supervisor who gave me free next day shipping to remedy the frustration. Awesome! We're not quite done yet.

Fast forward 6 days. The money was now available in my bank account and I could finally reorder my bag! Don't get too excited yet. I called the same number in the original confirmation email and explained the ENTIRE situation to avoid any confusion and reminded the CS worker twice about the free next day shipping that I was awarded. We verified my info, she placed my order. After that I asked a third time just to make sure if she had placed the next day shipping and then said that she forgot to and would transfer me to someone who could modify the order. (Come to find out I was charged for it as well!) I get transferred, they made the necessary changes and I thought I was home free. WRONG.

TWO HOURS LATER I get an email that my order was canceled yet AGAIN. This time I was actually furious. I called the number and demanded an explanation and was told that my card was "declined". I knew this wasn't right because we had processed the order this morning and the funds were yet again taken from my account as an authorization hold. I asked to speak with a supervisor who then told me that it was cancelled because a change was made to my shipping. I then explained that I had reminded the CS worker twice which shipping method I wanted and that it was still input incorrectly. I also asked why a change in shipping would trigger a cancellation and if that really was why, then why did the representative not know it would cancel automatically if this were the case?!

Expressing a lot of frustration I told them that if I did not receive some sort of store credit or coupon code I would easily go to Saks & Fifth to purchase the same item. After some back and forth I was finally able to haggle a measly $25 on my $2300 order (a whooping ~1% discount!) that was now being delayed 2 weeks (shipping included) over two separate instances of employee mistakes. Fast forward another 5 days (this morning December 12) the second authorization charge finally lifted from my bank account and I was able to attempt a third and final try. Yet again I called the number and explained I would like a supervisor on the line to make sure no mistakes were made in my order. All I requested was the free next day shipping and my $25 credit to be applied.

In the meantime I went online to view the item in question and saw that it was now sold out. Great. All of that nonsense for actually nothing. I found the same item on Saks & Fifth and ordered it this morning with zero issues. I'll finally get the bag I wanted in a few days. This was my first experience with Bloomingdales and was hoping to do business with them for a lifetime but I will NEVER purchase any high ticket item from them online ever again. I advise all who read this to do the same.

I simply wanted to make sure I was going to receive the promotion still because it was just an exchange for smaller size. Realizing that this representative could not help, I asked to speak with a manager. I was now on the line with a manager who was apologizing for the situation. She understood what I was asking and said she could just give a gift card to my loyalist number if the first person screwed up the exchange and voided the promotional offer. This manager then transferred me to another representative who started from scratch.

Now 30+ minutes into the call I was repeating myself for the 3rd time to someone who was not a manager. After 5 minutes of back and forth I demanded to speak to a supervisor and not to be transferred again. Now on the line with the 4th representative and 49 minutes into the call, the person I was transferred to began telling me that they will not offer the promotion since it passed. I told them I was simply exchanging for one size down. They did not care and said my initial promotional gift card would be voided. I told them to cancel my loyalist card- return the shoes- and that I wasted 52+ minutes on the phone with 4 representatives.

This was the worst experience and most unprofessional customer service team I have ever dealt with. Nothing will give me back the time I wasted- as well as the aggravation. I hope to save everybody from having something like this happen to them over something so minor. I hope upper management is able to listen to the 52 minute call and realize what they are putting customers through. This is not customer service.

We had explained to them over and over again that the item was a gift, they canceled the gift card when they realized it was being sent to me instead of the purchaser, BUT THE ORIGINAL item was shipped to MY address, it was a gift, therefore someone else who lives at another address sent it to me, so it would make sense that the card in replacement of the damaged gift would be sent to me, how is that so hard to understand?! In summary Bloomingdale's has probably some of the WORST customer service I have ever seen. I would never recommend anyone purchase anything from them and I will never purchase anything from them again.

Being assisted by him, I wanted to try on one of the Sandro dresses that I originally owned and knew I FIT into. When I asked Arien to go into the back to get me a bigger size, he came back to tell me that he no longer had this dress. Why? Oh it's because he gave it to another woman who HE identified to be adequate enough to be wearing this dress. Just for your information, the dress I was planning to wear for my birthday. I have always been a loyal customer of Bloomingdale's but after this performance I would NEVER come back. If this man still works here just know that Bloomingdale's fully condones their employees to tell a customer whether or not they are fit enough to wear one of their dresses. Also Yelp is not the end of this and we will be contacting higher possessions to let them know of the disgusting and misogynistic behavior they are allowing at Sherman Oaks Westfield Bloomingdale's Mall within the Sandro section. Thanks!

My last order was a pair of $40 children's sneakers in September. In January, after not using the card for months, I paid off the complete balance. I checked the balance a month later to make sure, and it still said zero. Well, I forgot to check in March, and they'd charge me interest on I don't know what. Like I said, my last order was in September. Since I didn't see the interest charge, they started adding their mysterious "fees". The coronavirus happened, and I definitely didn't think to check.

I finally got a letter from them in April. Their fees on MY PAID OFF CARD had now amounted to over $138 and they informed me they were sending a collection agency after me. I called and paid off the amount and demanded they finally close the card 100%. They informed me there might be MORE owing on interest on interest... For what??? I'd stopped shopping there for almost a year and paid off my card in total. Just a completely shady, poorly run con job of a company. STILL waiting to close my card. AND they caused my credit to drop by 50 points on a card I'd fully paid off. I hope they go bankrupt. Will never shop there again. Signed, "One of our best customers". (If this is how they treat their best customers, good luck if you're not a shopaholic.)

When contacting corporate the manager Melony ** sided with the store manager. She was no help and didn’t make since when I asked her about the shoe in store that look exactly the same she stated it’s not up for sale. I state yes because I’m comparing and complaining and had nothing to say. Horrible company. Merchandise is too expensive to be treated so poorly. Will never shop there again in entire life!

As I waited patiently for a salesperson in the Tom Ford section at the Wayne NJ Bloomingdale store, I finally asked someone if they can help me; Bloomingdale store employee found the salesperson who was assigned to the Tom Ford section; Salesperson immediately states, "We cannot take that perfume back because the plastic wrap was no longer on the product, nor can you get a full refund." I explained to him that I checked with the Bloomingdale online representative before making this trip to the store and the online representative confirmed that I CAN return the product without the plastic wrap and get a full refund. Store Salesperson stated absolutely not. I left the store and called Bloomingdale online customer service and the representative sent me a return label and stated to return item for a full refund.

I am very thankful that the Bloomingdale online customer service was able to resolve my issue, but it was truly a waste of time and energy going to the Bloomingdale store in Wayne NJ. I will never go to that Bloomingdale store in Wayne NJ. Bloomingdale online service and Bloomingdale in-store need to have the same policies and services to avoid such confusion and poor customer service.