Bloomingdale's Reviews

Purchased the Garmin 265 through Bloomingdale's and they shipped through a third party seller, Rainforest Deals. Not only did they take forever to ship the product, they shipped the wrong item. I ordered the 265 and they sent me the 265S. Most likely it was already out of stock and they thought they could get by by sending a similar item. They also did the same to a friend who purchased the same item. On top of the site says you can do returns in person but in reality you can't because the item was incorrect and it's a third party seller, so wasted my time and everyone else's who order this item.

Horrible. 15 calls regarding delivery date and day of delivery they say they can't come. Escalation is infuriating. Still waiting to get resolved and at this moment not helpful. Supposed to be on top of things and they are not and have no power to be. It's no more than lip service.

I would give zero stars if I could. They advertise for up to $250 on your purchase when opening a credit card and then don’t honor it because your product doesn’t “qualify” even though I talked to multiple employees over the phone who told me I would earn the $250 off and $25 for every $100 spent. When I had the object in my cart, it specifically said under it that with this purchase, you would receive the $25 for every $100 spent. I had to call to put in my order due to not having the physical card are was reassured with both employees that I would receive the % off and the loyalist rewards.

Look out for racism. They are terrible. I was a longtime customer until their security guard harassed me. I believe it was racial in nature. Then Bloomingdale's management proceeded to tell me how great the person who harassed me was. Please don’t support any type of racism.

I’m very disappointed with my recent experience at Bloomingdale’s. I attempted to return an order that their system claimed was delivered on 10/23, but it was actually delivered on 10/28. Despite providing the correct delivery information, customer service refused to correct the error and denied the return based on an incorrect date in their system. I’ve been a loyal customer and expected better accuracy and accountability. The lack of willingness to fix a clear system mistake and assist a customer is extremely frustrating and reflects poorly on the level of service. Unfortunately, this experience has made me reconsider future purchases with Bloomingdale’s.

Deceptive, misleading advertising offering 15% discount for signing up. Then they don’t honor the discount by stating that the items in your online cart do not qualify. These are normal, regular-priced items. Multiple items attempted. Same result. Unethical business practices.

I placed an order with Bloomingdale’s yesterday. I received an email stating they canceled it. The order was for $99.00. I called customer service and spoke to a supervisor. She informed me that I could never order online and if I want to purchase anything from Bloomingdale’s I need to come into the store. She never gave me a viable reason other than the system rejected me. I am so upset and insulted. I am a Bloomingdale’s credit card holder as well as a loyalist. I am canceling this credit card and I will be posting negative reviews on every Bloomingdale’s site. Never have I been treated this way. Especially without an explanation. We are in business and never would I treat a customer this way. Thank you Bloomingdale’s for ruining my Christmas spirit!

Sent me a completely defective product and would not allow me a refund. Totally disappointed in their customer service and I feel ripped off, lost $360. Omorovicza cream- do not buy high end cosmetics from Bloomingdales.

Extremely disappointed with my recent visit to Bloomingdale’s Sawgrass outlet. I picked up a Lacoste polo clearly marked at $39.99, but the manager refused to honor the price and treated me with blatant disrespect. When I asked for her name, she ignored me completely. As a loyal customer, I expected better. This kind of behavior is unacceptable. I’ve requested a conference call with store leadership to address it..

My son bought two Bloomingdale's gift cards at a CVS for Mother's Day gifts. When I went to use they had 0 balance. Nothing had been scratched off. Bloomingdale's said, "So sorry but we can’t help you.." They are aware of the fraud problem. But they still stock their cards in these stores. Just want them sold. No accountability at all. They have lost several customers in my family.

Don't trust Bloomingdale's customer service script puppet readers. I ordered a leather pair of sneakers and they sent out a total different pair. Called customer service, had the guy tell me the correct shoe and he reassured he was sending out the correct pair. 3 days later!!!! These people send me the exact same shoe again!!!! No one looked to make the item numbers correct. Now back to customer service again and the supervisor was rude and had new solution base process besides returning my money and I fly out soon! Totally waste! I'm very glad it wasn't a more expensive pair of sneakers. He didn't choose to do his simple minded job like reassure the correct sneakers and offer a overnight send out! BLOOMINGDALES YOUR CUSTOMER SERVICE IS TRASH. Bring that job back to America!

What a shame their processes (ordering and customer service) are so poor. Their products are actually good and their prices reasonable. But they make it so painful to use their systems and processes. I'll think twice before ordering online again.

Customer service incredibly rude, I have never seen anything like this in the US. Refused to look for my package, made fun of my name, offered no apology, customer service line never answers the phone or calls back.

I ordered a car seat and they sent me the wrong one, a version that was similar but cheaper than the one I bought. They told me since I didn’t notice within 30 days (I bought when pregnant so of course I didn’t need to use the car seat yet or have time to evaluate the model number and detailed features of it that accounted for the price difference). They kept the extra money, kept the product they were supposed to send me, and left me with a car seat I didn’t order but they charged me for, anyway. Don’t trust this shady company. They also drop prices right after you buy something and don’t honor the price adjustment which is also poor business practice.

I am not sure where else to go for this so here I am. I have had fraudulent activity on my Bloomingdale's account where three different orders were processed on my card and for some reason mailed to me. So this happened and the next day I see a $1200 approximate amount deducted from my bank Acc for Bloomingdale's. So 2 completely different things. I have been calling Bloomingdale's multiple times and every time.

This is a virus of a company. Ordered items for gifts and the site said order was processed. Took the screenshots and never got the confirmation email. Apparently the order never went through and now I lost out on the sale and the bonus loyalist points. Called customer service and wasted 45 mins with no resolution.

Bloomindale's Customer Service AND Credit departments (via phone) could NOT BE WORSE! (Has been for over 2 years now). Please save yourself future time & a TON of aggravation AND DO NOT APPLY FOR ANY OF THEIR CARDS. I did twice and it was a massive MISTAKE...

I ordered 15 of these for Christmas presents. Only 14 was shipped out to me! After several calls and emails to customer service, Bloomingdales REFUSED to replace the item. If I pay for something no matter how small I need the item delivered or refunded! Bloomingdales hasn't done either! Terrible service and representatives! If I could rate the service -50 I would.

I had the absolute worst experience with several of Bloomingdale’s customer service agents. First, the Bloomingdale’s automatic system is engineered to prevent you from speaking with anyone. Second, their agents don’t speak English well; one agent couldn’t understand the difference between 1 item and 8 items. I finally placed an order with an agent but couldn’t view it immediately as when I went into my account the order wasn’t there. I was able to view the order the next day and it was wrong. I phoned customer service again and was advised the cancellation window is only 30 minutes after an order is placed. The wait to speak to a supervisor was over an hour so I elected to place the correct order and will send the wrong items back when they arrive. don’t know how Bloomingdale’s actually stays in business with service like this. If I could give a negative rating to their website, which constantly froze, and to their customer service, I would do so.

I placed an online order, but it arrived with the wrong item. Either the item was returned or it had been used. Be cautious when purchasing expensive items online. I will never trust Bloomingdale’s online ordering service again.

The worst customer service in Bloomingdale’s Tysons Mall Virginia furniture store. The salesman lied about delivery date and the furniture was delivered 2 months after what was promised. Several phone calls to customer service was useless and response from the manager was “we didn’t guarantee the delivery date”. Very unhappy after spending $6k for a sectional.

What terrible customer service... You can't seem to get someone on the phone and when you do they say they can't help and passed to someone else. I was on hold thirty five minutes with no help. When you call they say at the end of the call you can take a survey but the agents just keep you on hold until you disconnect so you can't do a survey. Terrible experience. I will be shopping local from now on. This big store have no respect for their customers. On Sunday I ordered over $500 worth of items and when they arrive they are all being sent back. I do not do business with companies that have no respect.

Went to Bloomingdale's, Boca Raton before a sale. Asked that the salesperson hold garments for 1 day. DAH, they don't know how. LOL. Another department held 2 garments but when I went back the "sales" person said they were leaving for the day....so I guess Bloomindale's doesn't need to sell merchandise. OMG Wake up America. Go to Nordstrom where people respect you!!

On April 10, 2024, | purchased 2 items totaling $523 dollars, online. I paid for these items using a $300 loyalist gift card (in my bwallet online account) which I earned through a promotional where I spent thousand of dollars in order to receive it and it was good through April 10, 2024, a $100 personal gift card I received as a present from my niece, and the rest was charged to my American Express card.

I purchase a Tory Burch handbag from Bloomingdales $289.00, then I purchase a Burberry handbag from Neiman Marcus 1589.08..I totally made an error and shipped each bag to the wrong store. Neiman Marcus found the error and shipped the Tory Burch back to me, now I'm waiting for Bloomingdale's to ship back the Burberry handbag. No one can't find it. I have reach out to them countless of time with proof of delivery tracking # supporting documents. They still can't find my Burberry bag. I'm still making paying on a handbag I don't even have.

They use another country with people who keep you on hold and don't have an answer or can help you at all. They are better off using AI to do customer service, I'm canceling my card and never buying again from them, Please use Americans to handle calls from America!!!

TERRIBLE! I decided to buy online and they immediately offered me to join “Loyalist” club. The lure was $25 discount at the First purchase. I joined. Only to discover that it didn’t work. I called customer service for explanation and was told that I have to wait till tomorrow. Then I could cash the voucher either online or at the store. I went to the Boca Raton store to discover that it didn’t work AGAIN! Called again to customer service and was told again that it will work TOMORROW! Bunch of LIARS! CHEATERS! Will never show in Bloomingdale’s again!

I am compelled to share my deeply disappointing experience with Bloomingdale's, a retailer that has not only failed in its basic responsibility but has also demonstrated a shocking lack of empathy during a crucial time. In the midst of dealing with my son's chemotherapy, I placed an order with Bloomingdale's, hoping for a brief respite from the stress. Upon being notified of the package's delivery, I rushed home from the hospital, only to discover that it was nowhere to be found. This failure in the fundamental task of delivering a package has left me both frustrated and disheartened. My attempts to seek resolution from Bloomingdale's customer service were met with indifference and a complete lack of accountability. Instead of understanding the urgency and emotional strain, the representatives treated my concerns as inconsequential.

I wish I can give them a zero star, it's not about the store is about one of the perfume department manager, her name is Hayley **, she is very rude, very unprofessional, very disrespectful. I hope her boss will see this review and take disciplinary actions against her

I just spent a ridiculous amount of time trying to place an online order for store pick-up. I was having problems ordering because the system wanted me to re-enter my payment information for security reasons. I did, it took the reload however, still would not place the order for the same reasons. I called the number supplied on the screen and went through 4 reps one of which kept telling me the Web ID numbers I was reading off the checkout screen were not valid. I sarcastically asked, "I am speaking with Bloomingdale's correct?". I got an "Oh! You need assistance with Bloomingdales?" then the line went silent. I called back for my last attempt. The woman put the order through (although this was so many hours later, an item was no longer available).