Bloomingdale's Reviews

So I asked to speak to a supervisor and after being on hold for a long time a woman answered and I told her the problem. She told me that she had a shipping notification for me so she didn't see what the problem was. Only this was that her supposed shipping notification was from the exact same time I ordered it. She argued with me back and forth for a good five minutes. When I told her that I specifically ordered that for a party this coming weekend, she started trying to belittle me by saying, "It wouldn't have gotten there by this weekend anyway!!" Over and over. But let's do the math... shipped out on the 16th - 5 days would be the 21st and 7 days would be the 23rd. The party is on the 24th. So yes, it in fact would have been here before the party. I couldn't believe how rude she was to me. And her final solution? "Well, I'll try emailing the warehouse and hopefully they will reply."

Original Review: May 12, 2014

Since I can't give them 0 stars, 1 star goes to their generally polite C.S. reps. I ordered a North Face Stella Grace rain jacket about 3 weeks ago. It came in the mail rather quickly, packaged from the warehouse (no tags, in plastic) and it was too small, so I returned it and express-ordered the next size up. 5 days later (late), my package came and had the incorrect coat (the clearance version of this jacket, different fit and style, priced much cheaper). I called C.S. and they were very apologetic, express shipping the right coat at no charge.

3 days later (better, but not 1-day shipping as advertised) and it's the wrong coat AGAIN. I called C.S., very frustrated, and she didn't know how this was happening. (The different jackets share a web ID so the computer can't tell which is which.) She called the NY stores that were shipping the jacket to me and they all say they do not have the jacket in stock. The rep says the warehouse will ship the jacket to me and she gives me 15% off. She leaves a message for the warehouse explaining the different styles in the jacket (they look quite different) and tells them which one I ordered. I'm confident that jacket number four will be delivered as ordered and on time after this THREE-hour customer service call.

I ordered that jacket on Wednesday. It's Monday (five days later) and finally got the package... BUT IT'S THE WRONG JACKET. I'm fairly shocked that this has happened again. I called customer service and spoke with the supervisor. He says that they no longer have that jacket in stock and that he can't sell me a jacket that they don't have. I repeat that they already HAVE sold me a jacket (FOUR jackets) and I demand to have the jacket that I paid for, one way or another.

Bottom line, they still have not refunded the other jackets over the course of this process (because to express ship, I couldn't exchange) so I have almost $800 in VISA charges and still do not have the jacket I ordered. The C.S. supervisor was not helpful - rather rude, in fact - and has not provided me with a solution, any kind of appeasement for this trouble, or even called me back since we spoke a few hours ago. Worst retail experience I've ever had. If anyone has suggestions on methods of action, I'm all ears.

I requested a refund based on the defectiveness (sofa had been discontinued) and it was agreed to but in that process of arranging that, mgmt changed their mind and only offered foam inserts. I'm not sure why they went against their word. Many sofas offer a manufacturer warranty of a year for fabric and foam which I am looking into. I just don't understand the unwillingness of help from the store, thanks for taking my money, Evelyn (sales assoc). This isn't Value Vity and the reason why I shop at higher end stores, for service if it's needed! Would have been better off at Value City.

Lesson learned: I helped them to release their expired stock. What if I didn't know and used it and had allergy?! :( How nice that I have trusted Bloomingdale's would always sell goods with pride. Very very disappointed!

Next day, I get notice that my packages have been shipped! I called Bloomingdale's and they say they have no record of the cancellation. I asked if they could listen to the recording of my call with their customer service agent and they said they would not be able to. They outsource their customer service and it would be difficult to track. They said they were still charging me for the items even if they were lost.

They were of no help at all. I should have been able to cancel the order when speaking with the customer service agent. The order was being sent out the next day, yet they did not stop it from going. To make matters worse, their agent told me the order was canceled but it did not. According to them, this is not normal procedure. So basically, this person lied to me. Bloomingdale's is outsourcing their customer service to an agency that they do not hold accountable. I will never shop with them again.

I am a comedian and that was not the least bit funny. As she laughed and walked away, I stormed out with my boyfriend and told him about it. He was also appalled and we are looking into lawyers to go public about this cruel loose behavior from a supposedly high-end store (I think not). I do not appreciate this and I have told many people about what happened and they were all disgusted. You will be hearing from me and I hope she gets fired for this harassment. People have feelings and just because they are gay, they should not be disrespected in any way.

Please respond to this email --that the right person is handling this matter. I would like to know what actions of discipline should be taken. I would like her to be fired so that if I want to shop comfortably, I can go to Bloomingdale's men's floor. This is so ridiculous.

Rudy helped me off with the coat and started to tear the cuffs down with his bare hands. I was shocked. My coat cuffs were anchored up. He continued, in a feverish pace, to tear the cuffs down. He was dragging my coat on the carpet and shaking it by one cuff. He was having difficulty getting the last two anchors torn away and was shaking my coat by its cuff in frustration. Fur was flying off my coat when Eda raced up and offered him something to saw the last two anchors with. Eda could see that I was shocked (actually, horrified) and she said that is what they do. Rudy then took my coat and rushed to the desk after he hung my coat up by the desk with the cuffs torn down.

He sat at the desk and started writing, put in shoulder pads, put wool on cuffs then, he looked at my coat and crushed both front collar stays. He got up from the desk and went behind my coat and with both hands stretched the back collar and sat back down. He said my back collar was worn. He said it would be $500.00 to repair everything. He got up, walked away and started talking to someone. Then Eda sat down and started writing up a work order. I was spinning.

There was nothing wrong with my coat when I came in there. I just wanted shoulder pads possibly added. I questioned the charges and Eda got Rudy again. He sat down and wrote up a work order that he said was $650, but he would give me 20% off for $500.00. Eda sat down nervously, started writing up the work order. I wanted to know what I was being charged for. Rudy came back replacing Eda and Eda told him to break down the charges. He feverishly wrote $299, $299, $299 and said $750, but I will do it for $500. I was flipped out because Rudy damaged my coat right in front of me. I said something to Eda about the collar. She brought me another customer's coat, showed me the back collar and said that is the first thing to go on a coat. The two coats she showed me looked like stretched collars, not worn collars.

Rudy said I had to pay upfront. I started to leave, got in the parking lot and realized what had happened. I called and said I was picking up my coat. I went back and Eda said take it. I left in shock. I took pictures of the damage to my coat and called Bloomingdale's management. I told Debra ** what happened. Diane from Maximilian called me and told me to bring the coat in. I did and she said she would clean my coat, repair cuffs, put wool on cuffs, replace the stays in the front collar and repair the stretched back collar. I left.

After several weeks, I called and my coat was back. I went to pick it up. It looked different. The collar was different; smaller in height, width and length. The collar was still stretched and some of the white skin was still showing. The front collar was pointed looking and not laying down. There was no clasp on it. The cuffs were sewn badly and there was no wool on the cuff. The fur was not repaired. Eda said I would have to speak to Diane. I called and Diane was almost instantly defensive. I was upset that my coat looked altered and there was no wool on the cuff. The collar was messed up and I asked Diane who worked on my coat. She said "otoway" or something.

Back East, I said I would like to see the paperwork and she blew up on me saying she would not let me see it. She said I was welcome to pick up my coat and take it out of there. She told me they had bent over forward and backward for me and they were not going to put wool on cuffs. Diane said Maximilian is their own company and they do not work for Bloomingdale's. Their manager said they were not doing anymore for me. I called Debra ** back and she had Kim ** call me. Kim assured me that my coat would get the wool cuffs on them and it would be sent out the next day. If it would take several more weeks, they would call me. I waited and waited.

I called after 3 weeks and they said my coat was ready again. I went in and the cuffs did not have wool on them for grip as I was told several times. The thread was undone and Diane said she was mistaken and the wool was on the inside of the cuff. I said, "how does it grips on the inside of the cuff?". She said that is how they do it. The thread on the cuff was undone. I could see inside the cuff that there was no wool in it, just facing and some poly material. I showed Diane the unsatisfactory collar repair, told her that the collar in front and back was altered by their repair, my clasp was gone from the front of the collar and the collar no longer had lapels. I showed them pictures, but Diane and Kim ** would not view the pictures or discuss them.

Diane said she would talk to Frank, Milan and who ever worked on the coat. She wrote up another work order. I said, "who worked on the coat?". She said, "Back East then Calif". I again asked for paperwork and she said they just write notes. She then gave me what was supposed to be done, dated Dec. 30 by Calif. I said, "what about Back East?". She just changed the subject. I said there was no wool in the cuff. She kept saying that she was upset that she got this dumped on her. I said, "you are the manager". I was concerned that she was changing her stories constantly. I was very upset that my coat was messed up. She said they would fix it again. I left.

I faxed a letter to the management because I wanted more things clarified about the repair on work order. I got a call from Diane, saying she wanted to discuss the fax. I called back several times and could not get a hold of her. Finally, when I called Ada, she said they had set up an appointment with Rudy, Eda, Diane and Kim on the 25th. I went to meet them, Rudy and all of them basically denied anything happened to my coat. Rudy again said there was 100% virgin wool in my sleeve. I said it was not wool. I said, "how is fabric inside the sleeve supposed to grip the cuff and keep it up?". He wiggled the cuff in my face and said, "is it falling down?".

I went over how he damaged my coat on Dec. 2 right in front of me. I said, "you tore my cuffs down with your bare hands". Eda said he used a scissor. They all lied. He denied stretching my collar and crushing my front collar. Kim said, "what do you want?". I said, "my coat back to the way it was". She said, "we are not going to do that". She said we will give you $100.00 to replace the clasp on the collar and sew up cuffs. I said, "You are all being dishonest. You ruined my coat and I am leaving with my coat. You will be hearing from me". Then, I realized that Maximilian was creating business by damaging my coat. I am more than shock that they would damage my coat in front of me. I am sure I was not the only coat owner they have created business on. I saw two other stretched out collars, they were not worn. Neither was mine.

My coat is ruined and Bloomingdale's is trying to cover up. Maximilian is engaging in dishonest business practices. They are trying to create business for themselves. They need to be investigated. My coat has holes in cuffs where Rudy pulled the anchors through. The collar has been altered. The back collar has been sewn in so much that it does not lay down. It still is stretched out where Rudy stretched it. There is no wool in the cuff. Maximilian's practice is fraud and they need to be investigated. it is outrageous that Bloomingdale's is helping to cover this behavior up and that they would have Maximilian affiliated with them.

I either wanted the original jacket which was advertised and ordered and believed I would receive, or a price adjustment on the one sent. The supervisor could not offer a price adjustment because there was no record of that particular merchandise! How can a piece of merchandise get sent, but no one has any information nor pricing on that item?

Did it come from an alien destination? This is false advertisement, misleading, and misrepresentation to me! Then she proceeds to tell me that they can't possibly package and catch everything correctly! This excuse is inexcusable! I want the original jacket which I ordered which they claim is discontinued! Or I want a price reduction on the one sent! This is false advertisement or bait and switch! I am appalled at Bloomingdale's! I have been a customer of Bloomingdale's and Macy's for decades! This is not acceptable!

On October 10, 2008, I have contacted the South Coast Plaza Bloomingdale's to request a new card to be sent. I spoke with Arika who can be reached at ** and discussed with her that it is unreasonable for me to travel 60 miles round trip to have a new card issued when Bloomingdale's made the error. Bloomingale's could easily replace with a new card or just remove my gift card from the purged list. Arika took my name down and said she would confer with her supervisor, Tanya, and return my call. Since I did not receive any response on that day, I called back today and was told that they are still conferring with the New York office. I am quite frustrated by Bloomingdale's unwillingness to replace the gift card and lack of prompt attention to quickly remedy the situation.

I DID RETURN BOTH ITEMS, the boots in the store, and the handbag by UPS, and once they were both returned, closed my account. I called the credit card co. prior to returning the handbag by UPS to make sure I wouldn't be charged, and the rep. recommended to do it in time for the statement ending 2/22/2008. The item was received by Bloomingdale's on 2/20, and then I called the credit card co. to make sure they knew it had been returned. However, they informed me at that time that I AM BEING CHARGED THE difference of the original price and the discounted price, 15% or $59.41 for the bag (received by Bloomingdale's on 2/20/08), and 15.95 for the boots (returned in-store on 1/19). IN ADDITION I AM BEING CHARGED FINANCE CHARGES. I talked to a 2nd Customer Service rep. to close the account on or around 2/28 AFTER MY BALANCE WAS STATED AUTOMATICALLY BY PHONE AS $0.00. Rep. stated that was wrong and I owed the difference, and that sometimes the automated system is wrong. I asked to speak to a supervisor. I waited and waited, and then was told one would call me back. They never did.

However, my latest statement reflects the 15% charges, plus original shipping for bag, which was supposed to be free. I called for the third time today, 3/21/08, to make sure a dispute was entered (it apparently was not the last time) and to try to resolve this. I was told there's a national holiday over the weekend in India or wherever I was patched into. The representative agreed to initiate a dispute and told me to call back a fourth time on Monday.

I'm out $119.85 total, plus continuing accrual of interest and late fees: $59.41 for handbag & $15.39 for boots (price of 15% discount they are calling new account savings); delivery fees of $22.95 for bag; and late payment of $29.00--EVEN AFTER RETURN OF BOTH ITEMS. I have a $8.82 finance charge, and $7.23 finance charge. Desired resolution: 0 balance on credit card and close account without bad credit report.

I will no longer buy from Bloomingdales.com after dealing with such incompetence.

When I phoned to inquire how I would be reinbursed, since I paid cash, I was told that my perchase was made with a gift card and they would send me a gift card. I informed them that it was a cash purchase and wanted the same in return which they said was not possible. Obviously the cahier rang the exchange as a gift card so in the event of a return, the store would still receive the money by forcing me to spend it in their store with their gift card. A very surprising business practice from such a large retailor.

Furhtermore, I inquired if the bride had been notified that her china was not available to which he replied it was not their responsibility to make such a notification. It only makes sense that if a bride chooses merchandise that you cannot supply, she should be informed.

I am forced to spend $200.00 dollars in a store I never want to do business with again. Furthermore, if the bride chooses another china pattern at Bloomingdales fine I'll use the card. However, if she changes her registry to another store, I'm out the new purchase amount.