Bloomingdale's Reviews

I either wanted the original jacket which was advertised and ordered and believed I would receive, or a price adjustment on the one sent. The supervisor could not offer a price adjustment because there was no record of that particular merchandise! How can a piece of merchandise get sent, but no one has any information nor pricing on that item?

Did it come from an alien destination? This is false advertisement, misleading, and misrepresentation to me! Then she proceeds to tell me that they can't possibly package and catch everything correctly! This excuse is inexcusable! I want the original jacket which I ordered which they claim is discontinued! Or I want a price reduction on the one sent! This is false advertisement or bait and switch! I am appalled at Bloomingdale's! I have been a customer of Bloomingdale's and Macy's for decades! This is not acceptable!

On October 10, 2008, I have contacted the South Coast Plaza Bloomingdale's to request a new card to be sent. I spoke with Arika who can be reached at ** and discussed with her that it is unreasonable for me to travel 60 miles round trip to have a new card issued when Bloomingdale's made the error. Bloomingale's could easily replace with a new card or just remove my gift card from the purged list. Arika took my name down and said she would confer with her supervisor, Tanya, and return my call. Since I did not receive any response on that day, I called back today and was told that they are still conferring with the New York office. I am quite frustrated by Bloomingdale's unwillingness to replace the gift card and lack of prompt attention to quickly remedy the situation.

I DID RETURN BOTH ITEMS, the boots in the store, and the handbag by UPS, and once they were both returned, closed my account. I called the credit card co. prior to returning the handbag by UPS to make sure I wouldn't be charged, and the rep. recommended to do it in time for the statement ending 2/22/2008. The item was received by Bloomingdale's on 2/20, and then I called the credit card co. to make sure they knew it had been returned. However, they informed me at that time that I AM BEING CHARGED THE difference of the original price and the discounted price, 15% or $59.41 for the bag (received by Bloomingdale's on 2/20/08), and 15.95 for the boots (returned in-store on 1/19). IN ADDITION I AM BEING CHARGED FINANCE CHARGES. I talked to a 2nd Customer Service rep. to close the account on or around 2/28 AFTER MY BALANCE WAS STATED AUTOMATICALLY BY PHONE AS $0.00. Rep. stated that was wrong and I owed the difference, and that sometimes the automated system is wrong. I asked to speak to a supervisor. I waited and waited, and then was told one would call me back. They never did.

However, my latest statement reflects the 15% charges, plus original shipping for bag, which was supposed to be free. I called for the third time today, 3/21/08, to make sure a dispute was entered (it apparently was not the last time) and to try to resolve this. I was told there's a national holiday over the weekend in India or wherever I was patched into. The representative agreed to initiate a dispute and told me to call back a fourth time on Monday.

I'm out $119.85 total, plus continuing accrual of interest and late fees: $59.41 for handbag & $15.39 for boots (price of 15% discount they are calling new account savings); delivery fees of $22.95 for bag; and late payment of $29.00--EVEN AFTER RETURN OF BOTH ITEMS. I have a $8.82 finance charge, and $7.23 finance charge. Desired resolution: 0 balance on credit card and close account without bad credit report.

I will no longer buy from Bloomingdales.com after dealing with such incompetence.

When I phoned to inquire how I would be reinbursed, since I paid cash, I was told that my perchase was made with a gift card and they would send me a gift card. I informed them that it was a cash purchase and wanted the same in return which they said was not possible. Obviously the cahier rang the exchange as a gift card so in the event of a return, the store would still receive the money by forcing me to spend it in their store with their gift card. A very surprising business practice from such a large retailor.

Furhtermore, I inquired if the bride had been notified that her china was not available to which he replied it was not their responsibility to make such a notification. It only makes sense that if a bride chooses merchandise that you cannot supply, she should be informed.

I am forced to spend $200.00 dollars in a store I never want to do business with again. Furthermore, if the bride chooses another china pattern at Bloomingdales fine I'll use the card. However, if she changes her registry to another store, I'm out the new purchase amount.