Bloomingdale's Reviews

I had an incredibly disappointing experience with Bloomingdale's that I feel compelled to share. I placed two online orders, both of which were inexplicably canceled and never delivered. This alone was frustrating enough, but what followed was even more infuriating. When I attempted to resolve the issue over the phone, I found myself waiting on hold for over an hour. After enduring this excessive wait time, I finally had the chance to explain my situation, only to be met with further disappointment. I requested a call back, which I never received. What's particularly disheartening is that these canceled orders amounted to over $3,000 of my hard-earned money, which is now in limbo, waiting to be refunded.

My refunds take 7-14 days (a scam to hold my money). I placed 2 large orders last night. They charged me immediately, and then cancelled my orders within the hour. They sent me 2 emails to contact customer service via phone number. I did. They told me they will have to cancel my orders. My refunds will be processed within 7-14 days. Seriously it takes that long to refund my money. I called my bank. They told me that Bloomingdale's intentionally hold my payment for a long period of time and there is nothing they can do. I called Bloomingdale's back again multiple times but I received the same answer/ a lie that it is a standard practice for the refunds to be processed within 10-14 days even if my orders were cancelled within an hour by the company. I am intending to pursue legal actions.

They hardly, have people to serve you in the beauty department. The associates are not very helpful. The online returns take 14 days to process your return, even if they have the shipment. Poor customer service.

I ordered a jacket for $300, they sent it via UPS. Then the post office said that the address was incorrect, although it was correct! I said I would return that jacket back to the store. They returned it, and the store forgot to return the money. I called twice to get a refund, but they forgot. I wonder why such stupid people work there? It's been a month and a week since I haven't seen my funds yet. I am very dissatisfied with the service. My rating is not 1 star, but zero!

As the sales person looked me up and down- I asked for a size 12 in a $1500 dress- she said ‘we don’t carry your size’. And, the store doesn’t buy those large sizes anymore.? Guess they don’t like my Large Bills either? Palo Alto, Stanford Mall, 12 pm on Thursday, March 22, 2023.

If I could give Bloomingdale's Zero star, I would. I have a problem with an online order return/refund. I paid $372.16 for an Allsaints leather jacket with my credit card in full. After I returned the item, I received an email about the refund I will get, which is $297.48. The reason for the $74.68 refund reduction that Bloomingdale's (or whoever handled this case) gave is that my Bloomingdale's account has insufficient points. THIS IS RIDICULOUS. I placed this order on Dec 16, 2022, and only got a $25 reward card for it, and I used it for my Dec 26, 2022's purchase. I haven't exchanged the points for cash for any other purchases since then. If Bloomingdales wants to take the $25 back, that's ok. But it's not ok to use customers' refund to buy points. In this case, Bloomingdale's is imposing on customers, against customer's will to use $74.68 refund for a $25 reward card, which is absurd.

I’ve dealt with all major high end department stores customer service and Bloomingdale’s is the worst!! Their online system made a mistake by not applying their own advertised promo code which my order was fully eligible for, and afterward I had to speak with at least 5 people including 2 supervisors to make them correct it. No one cares!!! I didn’t get a promised discount, wasted hours of my time, very frustrating experience! Will be returning my whole order. Hope they get out of business!

Ordered pants 9/3. Emailed notification of delivery date 9/9. UPS Tracking # said delivery was made 9/3. Was told outright lies this morning by customer service rep "Sidney" who promised UPS would deliver today 9/10, and that she would call me back to confirm -- she didn't. I called again this afternoon and explained the situation to Juliana who severed the connection. Finally got to Wendy, who eventually said I could cancel the order and get a refund. We'll see. Will never order from Bloomingdale's again.

Hi, WORST SERVICE!!!! NEVER BUY HERE AGAIN!! I made an online purchase for which Bloomingdale's delivered part of the order which went missing and i immediately contact Bloomingdale's regarding this and instead of resolving the issue, they blocked me. As in my money is gone and I am not sure about the other part of the order whether they deliver it or not. Worst customer service I have seen. I don't understand how I am blocked. They Bloomingdale's made a mistake. They never contacted even UPS regarding the package. I want my money back.

I have been shopping at the store for years and generally have been happy with their customer service. This year however I’ve noticed a significant decline in the quality of their customer service, especially their phone service, not sure if it’s a shift in company culture or policy. For instance, I received a promotional gift card for $300 for a big purchase I made. The gift card was only valid for 30 days and I forgot to use it until a couple days after it had expired, I attempted to contact customer service to see if any of the value can be recovered but was rudely told there was nothing they can do. I understand that there was an expiration date, however, a 30 day valid period seems unreasonably short and the phone rep was also very rude, which is unacceptable.

Unfortunately, I had to pay an extra $47.20 customs tax at the entrance to my country because they invoiced me as 5 products in 3 pieces, although there were 3 products in my order **, which I placed on April 1st. I explained this to Bloomingdale's customer services 3 times, and again for the 4th time today, but unfortunately I still could not get a result. I always got the same answer every time. "Sorry, we will get back to you within 72 hours." I'm really tired, I don't understand why I'm being punished for wrong billing. If they couldn't do something, they could have said "there is nothing we can do" on the first day I wrote. It's really sad.

I purchased a $530 Le Mer gift set in February 2022 as a Valentine's gift from my husband. I put it in my closet and took it out last week, the moisturizer was yellowed around the edges and had a finger stuck in it, the plastic lid that is between the lid and cream was gone, the wand for application was not included, the serum was also used the bottle did not look full. I was not allowed to speak to anyone in the states and was told to send it back "maybe" they would refund my payment. I will no longer shop with them, the customer service was awful and how am I not allowed to speak to a manager or anyone in the US.

I received a pair of SCHUTZ boots as a Christmas gift, although they were purchased Nov. 9th. Love the boots, but the toe area wore so badly after just a few wearings. I called Bloomingdale's service number. They told me there was nothing they could do since it was after their 90 day return policy. (But I wasn't looking to return) They told me to email customer service. Two emails later - no response from them. Tried the "chat" but they gave me the same "it's past 90 day return policy." (Again, never asked to return) I am so disappointed in a store where I have been a long time, loyal customer. They absolutely did not stand behind their merchandise. I would suggest Nordstrom or Neiman Marcus based on customer service.

I had very bad experience with them and customer service are unprofessional dealing with My problem and until now they did not fixed anything… and the horrible part that they don’t care about customers at all.

I order a jacket for my dad birthday gift in size small on 3/7/2022. On 3/11/2022 my item arrived. I am very excited to receive item very early. But my happiness didn't last too long. I found out that Bloomingdale's sent me a wrong size. I went back to their website and found that size small is sold out and size medium that I received is only cost $46.88. I paid $62.50 for a small but received medium that cost a lot cheaper. Bloomingdale's is overcharge me!

I ordered a pair of shoes in September, a portion of which was to be used with a gift card. After months of it being delayed, and them saying now it would be delivered at the end of April, I finally cancelled the order. Then I am told, "Too bad on the promotional card balance, you are out of luck because it expired". Then trying to speak with customer service, they tried to claim the promotional card was only worth $50 even though I have it in front of me. They refused to allow me to send in pictures of what I had and just said, "Too bad, this is what is in the system and you are out of luck".

I returned an item that I purchased online with same day, 2 hour, store pickup - indicating that the item was stocked at the store. First the clerk told me it couldn’t be returned because it was an online purchase. Then he said it was out of the return range - which it was not. I have my original receipt with the date clearly on it. Then he said it had been used - which it had not. He said I should have had the box it came in. However, when I purchased the item it was not in a box. Basically he implied I was lying. Had to escalate it to a manager. I ended up getting store credit instead of a refund. I’m not sure why I didn’t get a refund but I didn’t feel like arguing with him any longer. So rude and over a $40 item. Give me a break. This was at the Fashion Valley mall in San Diego. He was not wearing a name badge but the return receipt says his associate number is **. I’ll stick to Nordstrom which is in the same mall and has excellent customer service.

I was on Friday 11/26/2021 and Sunday 11/28/2021. On Friday I did not have my card with me and the rude manager with the name Robing on Potomac Mills outlet Bloomingdale she treat me very unprofessional and rude. And on Sunday I come back to the store and the same manager was very unpolite and rude with me, discriminated because my accent on my voice. She is nasty with all employee. She speak to them like she the owner and not even that she is rude with customer.

Bought a pair of shoes online for my husband. They charged me the price online but when I received them, there was a sticker on the bottom showing that they were $100 cheaper than what they charged me. I called and asked them to honor the correct price but they said no.

I ordered over 5000 dollars of items for vacation which never arrived. They refuse to assist me and make a report. Their CSR are horrible and mocked me. I want my money back and they won’t help. They say, "We can’t do anything about missing items. " What kind of business is this? Do I have to do a lawsuit to get my funds back?

I have noticed that the packaging of orders is terrible and the customer service representatives are illiterate and cannot speak English properly. Further, there must be a problem with shipping and billing because the store sent me two shipments of bedding (I only ordered one shipment) and I have been waiting over a month to get my money back after they acknowledged that the returns were received. I have since reported this to my bank. Oh, and did I mention I cannot even get into my account because of their tech issues? I hope the store folds.

I am a college student. I ordered a scanpan set during March 2020 amid covid. Bloomingdale's sent me the wrong set and instead of sending the pieces that I ordered I got a extra small sauce pan in lieu of a frying pan, which looked used. A year later the nonstick coating started chipping away and scanpan is supposed to be made with ceramic titanium coating. Initially after receiving my incorrect set, I tried calling and emailing. No answer. When I made my way to a department store (after being closed due to covid), I was told that the time to return items had passed. The employees also did know the difference between a saute pan and a frying pan and told me that I got exactly what I ordered and it took me showing them pictures to prove otherwise. If this is the service and customer care that a luxury store gives, go somewhere else. I now stick to Amazon. When I call or email, Amazon will return my call or email.

Tried to buy a pair of Valentino online. My size is always not available however I found that it was so I immediately tried to purchase them. Well. It was one of the most frustrating experiences. Couldn’t get into my account and tried to reset the password, Unable to get the link with repeated requests. Finally requested live chat. The first person promised to help and will hang around to make sure, gets disconnected and still no link. 3 hours later contacted again. Another person the exact same thing.

Over the last 2 weeks I've connected to an amazing ethical and efficient woman in the EXECUTIVE offices that has helped me tremendously and she has restored my faith in this company and Amex. Company needs to give this lady a promotion, raise and an award for best employee. She dedicated to getting to the root of the problem. Took a lot of effort but the silver lining is that the problem was resolved thanks to her investigative efforts. I can now say I 100 % recommend this card and Bloomingdale's to everyone! Amazing job Donna S. Thank you for all your efforts and sincere concern. Great asset to this company.

DO NOT PURCHASE ANYTHING ONLINE FROM BLOOMINGDALES!!! Bloomingdales calls me one of their Top of the Line retail customers, and I will no longer be purchasing anything from Bloomingdales. I made the fatal mistake of buying an expensive pair of earrings online for an event that has long passed. I purchased a pair of Marco Bicego London Blue Topaz drop earrings from Bloomingdales for $2430 plus tax. They sent me the wrong earrings, a pair of pearl earrings. I immediately called and complained and sent in a return order form. They said the earrings were in stock and I'd receive them in 2 - 3 days. Then they sent me a UPS mailing label which I affixed to a package and shipped the pearl earrings back. They sent me a letter saying I would get the Marco Bicego London Blue drop earrings within 7 days. They did not come. Since then I have phoned and written to customer service repeatedly.

I opened a credit card with Bloomingdale's and was looking forward to become a loyal customer, but that will not happen. I ordered a stroller for a certain price and applied a 15% coupon on my purchase while placing the order on phone, which took long time, but that was fine, I understand it can take time. Two days after the purchase, stroller price dropped, and I was hoping that they can honor their 10 day policy for price drop.

I always shop from Bloomingdales especially from SANDRO, MAJE brand department, today was one of my common shopping days and went to get some items. So I asked this girl Nicki to help out with some items and sizes. She was very unprofessional and very rude she has absolutely zero knowledge and she was totally useless. I cannot imagine how this huge company can hire this kind of people and present to customers as PROFESSIONALS!!!! She was very rude and she was rushing me a lot so I can leave/ I went to store at 6:40 pm and it was 20 mins till closing, so I had time to check up on items, and plus I am very quick and once I walk in I already know what I want so I don’t waste time.

I am so sad to see Bloomingdale's behaving in such a fraudulent manner! I made a high value purchase that qualified me for a $300 gift card. I received an e:mail congratulating me for receiving a $300 gift card. Gift card never arrived but I assumed that it was registered to my account and went shopping. There was no gift card on my account, I was put on a phone call with Loyalty Help Line. I was on the phone close to an hour, after which I was told that they cannot help me.

Wow. Where do I even begin? December 2nd I decided to treat myself and buy a Gucci bag that I had been eyeing for a while. I placed my order online without issues and thought that would be the end of that- boy was I wrong. 20 minutes after I placed my order I received an email confirmation that said my order wasn't quite yet ready to be processed and that I need to call and verify some info. Ok cool, no problem. I called, verified my identity, personal info, card info, etc. Then my card was declined. Ok no worries...sometimes my bank declines big purchases or purchases from overseas.

I went to the Bloomingdales website today and was immediately greeted with a pop-up that promised me 15% off my first order if I signed up for their emails. I did this and had to wait over an hour for their promo code email. When it finally arrived, there was a link to "Exclusions." It was the LONGEST list of exclusions I have ever seen. It was ridiculous. It was single spaced, tiny font and went on for almost TWO pages! I felt like they should've provided a list of what was NOT excluded. It might've been shorter!

I bought $650 shoes and was to receive a promotional gift card for $120 for a September promotion they were running. The gift card would be sent first week of October after the promotion ended. After receiving the shoes I noticed that they were too big. I simply wanted to exchange the shoe for a different size. I had to order over the phone since they did not have the shoes in stock in any location, so I could not try these on prior. I called immediately and was on the line with customer serving for 52 minutes! The first person I spoke to I found out had been in training, so it is took 15 minutes alone to walk her through what I was trying to do. She did not understand what I was saying and I kept repeating it and walking her through it.

1. Received housewarming gift from a family member, multiple pieces came broken. 2. Called Bloomingdale's they said they would send a replacement item and sent a 30 dollar item instead of a 200 Dollar item we were gifted. 3. Called Bloomingdale's again, this time the said the item was out of stock, so they would send a gift card. 4. Bloomingdale's sent a 30 dollar gift card for a 200 dollar item. 5. Called Bloomingdale's again, they said they would sent another gift card. 6. Receive gift card on 7-7-20 go to use the gift card on 8.30.20, it says that the card has no balance. 7. Call Bloomingdale's and they say the gift card was used to buy another gift card?! It wasn’t, not by me, literally they offer no solution.

Hello, I had ordered a stroller with a bassinet and some of the items were missing! I ended up emailing just a few times and received a refund in a few days! They do value your feedback and want to make it right!!! There are a lot of negative reviews but I want to reassure customers, just be patient, it may take 1-3 days for someone to respond but your email will be addressed And your concern will be taken care of!

Hi everyone, Let's start off with this, I would give this zero stars if I could. This is directed at Arien who works in the Sandro section of Bloomingdale's. Body Shaming? Without consequences? The salesman had the audacity to tell a customer that they wouldn't fit in a dress and stretch the fabric. A wonderful representation of what a distasteful and disgusting department looks like, and I would totally recommend coming here if you want to get body shamed and embarrassed.

This is the first and last time I'll ever try to shop at Bloomingdale's. They sent their customer service overseas, and they do not care about anything. I wouldn't be surprised if the stores close, their customer service is so bad. The cs act like they are so entitled to their jobs. They are not going to have jobs if they don't pull it together and figure out what baseline customer service is all about. I thought Bloomingdale's was a high-end department store with excellent service. They must have gotten their cs people out of a prison work program or something. This is just unbelievable.

I had to change the delivery address, the day after I placed my order, so I tried to contact the customer service. It was impossible to reach out to them for 3 days, on the 4th days they told me "it was too late, they couldn't do anything now, I should have tried before." I explained to them that I tried, they said, "Sorry it's the policy, you should try to call UPS," I called UPS, UPS told me Bloomingdale's were the only one to be able to change the address, as they are the sender!! To finish no one is able to change the address. It will cost me 100$ of uber to get it to go back to my place!

I've been a Bloomingdale's customer for over a decade, and if I could give them negative stars I would. So often, you order something, and it's sold out and your order is simply cancelled. I was considered one of their "best" customers, so I had no problem getting through to customer service, and I was well aware of their shady practices. Lots of weird extra fees added here and there. I'd call and dispute them, and they'd "forgive" them, but I wonder about charges I missed. I opened a card with them years ago, and this past fall I cut it up.

I am very disappointed with Bloomingdale's. I have been a loyal customer for years. I have two black card accounts meaning I buy a lot in their stores and online. Recently I made a purchase online that was lost and I have never received it. We do not have a concierge in our complex to sign for the deliveries but somehow delivery person stated that concierge signed. I called the Bloomingdale's customer service twice and received a letter that they cant reimburse me or resend the package. I spent so much money in this store, won't be back. It is such a disappointment that they don't want to take care of their customers. It is not my fault if they contract with some unreliable delivery services.

Bloomingdales in Aventura Mall horrible customer service. I went to do an exchange of a shoe that was not worn. The shoe material easily mark up. The shoe I was going to exchange it for the same just different size had marks as well. It’s just how it’s made. I had to wait 30 minutes for a manager Michael approval to only not get the service of exchange I wanted with receipt. Comparing both shoe looked exactly the same. I also felt racially profiled because a different race of lady just did a return before with 5 different pair of shoes that were worn out!

I am a loyal Bloomingdale shopper and been so for many years. Purchased online the Tom Ford perfume $240. Upon receiving it, the scent was horrific! I called the Bloomingdale customer service phone line, and the representative stated I can return the perfume for another perfume or for a full refund; I stated, I wanted a full refund. I asked the representative if I can return the perfume if I had removed the plastic wrap and representative stated, “Yes, you can return the perfume without the wrap.” Representative went on to provide me options for the return which was either sending me a return label to ship back for free, and get full refund or I was able to go to any Bloomingdale store and return for a full refund. I chose to do to a Bloomingdale store within the Willowbrook mall in Wayne NJ.

One of the worst companies I've ever attempted to deal with. Tried to order online from them 3 TIMES. THEY KEPT CANCELLING THE ORDER. The Mean, and rude representation REFUSED TO USE THE SIGN UP EMAIL CODE WE HAD. They REFUSED TO HELP US ORDER EVEN ON THE PHONE. 3 phone calls, we finally give up. Absolutely ridiculous Company.

While shopping in store, we found some salad plates that we liked, but they only had one in stock, and we wanted more. After the difficult task of finding an associate in the store to assist us, we purchased the one, and were told we could order more for delivery to our home. So we did that, and a week or so later, the delivery arrived, but the plates that were shipped were not the ones that were ordered. So during the weekend I went to the store to try and straighten it out. The person helping could not figure out what to do so had to go find their supervisor.

I received promotional cards after purchasing in store on 9/17/19. The cards were expired in a month. So I made purchase online using the cards. One item was on hold then cancelled. I called customer service, stores, and even in store in person. Eventually Store manager said a replacement card would mail to me. After a few weeks, the card didn't show up. I called again, left messages to three store managers...the issue is still unsolved. Meanwhile, I returned some items, the promotional card value was deducted from the return amount.

There is a problem with their inventory control which translates to poor customer service and satisfaction! I ordered a Christmas gift on 11/23 and was on backorder and was informed it would ship 12/24 which was fine. I would just give the leather Tory Burch backpack to my daughter a few days late! Well ON CHRISTMAS EVE they CANCEL my order and state they can no longer fill! Really?? They could not have determined this 2 weeks ago to give me time to shop for another? That’s just a terrible way to treat a valued customer or does Bloomingdales not care about customer service?

We visit New York regularly from Australia and always shop at Bloomingdale's. My wife has a walking problem and we were greeted at the door by a very nice gentleman, Kyle ** and requested a wheelchair. This we do at each visit and normally one is made available. Kyle said no problem only to be told that none were available. We were offered a personal shopper to bring whatever we were interested in but this was not the same for us to shop. After some time a wheelchair appeared together with a personal shopper. This resulted in my wife purchasing four items from the ladies department. Full thanks and marks to Kyle ** who persisted with the wheelchair request. Without we would not have shopped at Bloomingdale's. Next visit I will call to see if a wheelchair is available.

I really like Bloomingdale's. They have a huge selection of clothing and shoes and when they have sales you can get some really nice things at a very good price. I don't live very near Bloomingdale's so I don't get to go there very often but when I do I find some great buys and I would recommend it to anyone who likes beautiful clothing, etc and go when they have a sale and you'll be very happy.

Lexington & 59th St Store is exciting to shop there. Employees are happy to help or assist me with my needs and wants. I felt very pleased to shop there. It has become my favorite store to shop...

My Bloomingdale's experience has been filled with skeptical customer reps whom appear reluctant to provide services. They action project people of color should not shop in their store. On several shopping trips I needed help with facial cleanser and moisture cream, the rep began quoting prices before naming the product. Rep states: prices begin at fifty dollars while smiling smugly.

Shopping in Bloomingdale's experience is like no others. Sure their prices are high but the quality of the merchandise is higher. When you wear something from Bloomingdale's you stand out. People can tell it is obvious that you have great taste and like the finer things in life.

This retail always have awesome customer service from helping you to find a item to checking out. There is always something new to see and I love the women clothing area is always neat. The trying on area is always neat and clean. You don't have to fumble over left over clothes.

Bloomingdale's is spacious, easy to move around, items attractive. Sometimes designers are hard to find items. There are too many overpriced clothing, choices limited, need more bathrooms, some designers have more attendants on the floor than others.

My advice: Pay attention to Bloomingdale's sales. Especially when shopping for something very very special. Got a gorgeous dress at a rock bottom price --AGAIN! Even if that occasion is still a while away. Many really good outfits can be worn in 3 or even 4 seasons.

Racial profiling and very rude. I will never buy a thing from this store again. It was very insulting not to mention embarrassing. Good luck because if they treat all their customers like that I'm sure they be out of business soon. Good luck.

I tried to use a gift card to make a purchase online. Payment failed to go through multiple times and eventually I called customer service. They said there was a technical problem and that they would call me back in 3 hours, they never called back. The following day I called again. The woman over the phone took me through the order and then said it had gone through. I got a confirmation email. 1 week goes by and I check on the website, where it says my order was cancelled. I never got any notification that it was cancelled.

I ordered a few other items, and they went on sale the day after. I called their customer support to get a price adjustment and they said they would. I later received an automated email saying I was not eligible even though according to their policy I clearly was. I could have easily reordered the items but by the time I dealt with the idiots running their customer service department, they no longer had any of the items I had ordered in my size. I wasted over $300 because of them and they did absolutely nothing to help. They even stopped replying to my emails which is completely disrespectful to the consumer. I will be taking my business elsewhere and advise anyone reading to not get this horrible company a cent.

I've been a loyal customer for over 19 yrs. I recently order items online for a birthday present with 2-day delivery. 1st package arrived on time. The 2nd one never showed, after 7 days of not showing up I called and was told the order was sent back to the sender. NO ONE IN THE ENTIRE CUSTOMER SERVICE DEPARTMENT COULD ANSWER why this was taking place. I spent over 2 hours trying to figure out what happened to no avail.

1.Bought 2 pairs of Gucci at the store 2. Received $200 reward card (should have been $250) 3. Realized bought them with the wrong credit card (for mileage points) 4. Purchased same 2 pairs online ‘cause wanted the mileage point (large amount) AND used my $200 reward. All good so far! One pair of shoes was cancelled due to back-order but received the other. Problem started when I went to return the original shoes (still wanted to keep the one that was cancelled online). When they got returned, YES I know they should take back the $200 reward I used HOWEVER, they took $250 (what I should have gotten to begin with) and credit me back MY OWN MONEY less what I should have gotten. Promising me that I get that back in reward "money".

Worst experience with the new rewards program. They are actually making money out of customers. I had 0 points on my account. I recently purchased a dress worth 320 dollars, earned 10,000 points and hence 50 dollars rewards card (which I haven't even used). Week later I went back to return the dress as it didn't fit right. GUESS WHAT?! I got 289 dollars back, 10, 000 points were detected from my account and 50 dollars card was nullified. So Bloomingdale's made 31 dollars in profit. And I walked away with 31 dollars less back to me. The lady on the cash register had no clue about it. When I spoke to the customer service help line, they were super rude, and didn't really care about what I was trying to tell her or about the fact that I would NEVER like to shop at Bloomingdale's again.

On 5/3/19 I ordered a jumpsuit to wear to my son's High School graduation. I received the order but it was a dress and was the wrong item number. On 5/15/19 I contacted the company via email and was told that my correct item would be submitted for reshipment. I was emailed a return sticker and I immediately returned the incorrect order. On 5/23/19 I then again contacted customer service (responding to the original email as instructed!) and asked if the reshipment had gone out yet because I needed it for graduation on 5/31.

Those every 100 dollars spent you get $25 in rewards card does not work and you must call customer service every time. Live chat option is completely useless because they just all give you the customer service number. Loyalist rewards customer service is not available on weekends.

I bought the Gucci Bee sneakers ($620) from bloomingdales.com. They arrived and opened immediately to try on, I hadn’t tried them at a store. Noticed they seemed 2 sizes too small. Tried finding the size labeled in the sneaker and I noticed the shoes were clearly worn. Bottom of shoe dirty, sole insert dirty and worn. I was appalled the store would send clearly used and dirty shoes to me. Immediately called their customer service and said I needed to exchange for unworn pair. I continued to look for the size in the shoe and that’s when I realized they weren’t just used, they were total FAKE Gucci replica. Not even a well done replica. These were SO glaringly fake there is no reason the store’s warehouse could have been fooled. If these were really good replica shoes, I may never have known I paid $620 for designer replica. I was furious.

1. 5 different transfers for an address change for Bloomingdale's credit card, which did not reflect my update through the website. 2. Cancelled an order within 5 minutes of online purchase for change of color - service assured that the order had been cancelled. I ended up receiving 2 bags of same kind. 3. Bought 2 different bags online, both received bags looking like I bought pre-loved bags.

Never buy the WorryNoMore on your purchases. It's a total scam and Bloomingdale's customer service has to be the worst in the country. The voicemail never recognizes the entry so it either disconnects you or sends you to the wrong department. I spent $16,000 but I'LL never buy anything else ever again from any Bloomingdale's store. The absolute worst customer care I've ever encountered. They take your money, lie about their services and then give you no respect or answers while they push you from one department to the next. Beware... Spend your money elsewhere.

On Feb. 2 they have the Nespresso Inissia machine bundle listed prominently on their front webpage for $94.99. I thought that's a good deal so I added that item to my bag (cart), chose checkout, opened a new account with them, gave them all my information including D.O.B and address, enrolled in their Loyalist program by agreeing to be spammed, and after all that chores finally I was greeted with the message that "An item in your bag is no longer available, please remove it to continue the checkout process." What?! I thought the item was sold out during my lengthy checkout process, which took me a while. So I closed this window and returned to their front page to see that Nespresso Inissia bundle was still listed for sale.

On 12/16/2018 I earned a $100 (loyalty card), I went to the store located in Aventura Mall to purchase a Fitbit watch for my daughter to give for Christmas. They're not in the store but the salesperson ordered for me online Reservation # ** for the amount of $85.56. I received the watch before Christmas. When I opened My surprise was the watch has been used, scratched. Immediately called Customer service and presented the situation. The representative's name Paola apology for the inconvenience and offered me to send me another and she send me the receipt via email in order to send the watch back. That was on 12/21/2018 9:32 am. After that call the only email that I received was the receipt. Days later I received a letter said “the merchandise listed is no longer available... We have not charge your account..." But the money in the card still missing... No any email explaining the status of my Money back.

I ordered a pair of shoes online to be picked up in Huntington, I checked the order before I went and it said not available. I called to have it switched to another store. They told me I would have to pay for them again and wait for a refund. I don't know who has an extra 120.00 lying around to do that. Why could I not just change stores. I had to cancel the order and not have a Christmas present for someone until the money is refunded.

My search for MK combat boots took me to Bloomingdale’s at The Shops at Riverside. As I entered the department I was looked at but no one offered to assist me. There was one associate who spoke. I asked the other male associate if he had the boots. He was very dismissive. He pointed to another associate to assist me. She was just as rude when I didn’t have the model # and she quickly stepped away. I began looking for the picture to show the item I was looking for. Another female associate assisted me. She was cordial and found the boot. I have NEVER experienced such rudeness!!! Saks is very exclusive and they treat every person with a smile and offers assistance!

I believe they purposely make it next to impossible for you to use their Loyalist points or promotions. They'll make you jump through hoops, wait on the phone for over an hour, pretend to help solving your problem while in reality nothing happened. I've earned 10000 points ($50) in October and I've an email to confirm it. However on the email it states there is no email address linked to the Loyalist number (red flag! - How can you send email while telling me there's no email linked to the account). I can update the info or shop at the store. I called, the girl told me to update email using their phone system, or shop at store. I went to the store at Stanford Shopping mall and guess what, my Loyalist account shows 0 points.

I have been with Bloomingdale's for a while and honestly, they were not bad. Until recently beginning from Thanksgiving holiday shopping, every time I buy something online, I had to call customer service. The first 2 times were fine despite waiting time the customer service was able to replace my orders. But I tried to buy a Canada goose jacket yesterday, applied my reward card, of course, I had to call again. The rep asked for all the info and ended up telling me that my order was canceled due to mismatched information?? Excuse me?

Available even though when I placed the order it was in stock. In my experience when ordering in any website the item only lets you order of it is in stock. Although I realize this jacket was marked down considerably it was in stock when I placed the order and maybe the low price was not legitimate. In any event I the consumer a week later has no jacket and a smile I am sorry from Bloomingdales. No acceptable. I will shop elsewhere in the future.

After repeated attempts I noticed red lettering above the payment page online that said if your Gift Card has 15 numbers, please call Customer Service. Really? Isn't that ridiculous for a company of Bloomingdale's (diminishing) stature? It is 10:00 p.m. on a Saturday night. Customer Service not open. And why the rush anyway? It's a Gift Card. It should work without the hassle of calling Customer Service.

Ordered a pair of drapes. Received one. Customer service dispatched replacement of a pair. Received a single item again, contacted customer service and all should have been squared away, but instead they shipped me another single drape and posted unauthorized charges on my credit card for the previous two previous shipments. Have been a nightmare to deal with and I was even accused by customer service rep of trying to scam Bloomingdale's by requesting refunds. Horrible experience. Had to file fraudulent charges claim with my credit card and still pending outcome. Never shopping at Bloomingdale's again. Shame on them.

I had HORRIBLE customer service. They are totally rude and incompetent. I tried to buy a suit online and it was on sale. The credit card did not go through but Bloomingdale's did not notify me. About a week later, I called and the customer service person tried again and told me the purchase went through and they honored the sale price. I did not receive a confirmation so I called again. They had no record of the previous call. Finally, I was able to purchase the suit and at the sale price.

I was on the phone over 45 minutes yesterday. Today an hour. It’s unacceptable. I wasted so much time on hold and with incompetent reps. I’m done. I’ll keep my card and won’t spend a dime. They are also appear of Macy's. Some don’t speak good English and others don’t understand it. Left if hold and transferred several times.

This may have been more stars but after 3 phone calls I was still talking to the operator who could not connect me to the men's dept. This is Bloomingdale's, not Walmart I'm calling. I'm normally patient but this was way beyond any inconvenience I would expect from Bloomingdale's. I was connected to HR Bloomingdale's in South Coast after my 3rd attempt and of course my questions which pertained to the men's dept could not be answered. How ridiculous. Nordstrom... here I come.

I hold a credit card with Bloomingdale's. I've spent a few grand and always on time with my payments. A while back I tried opening a dispute on the phone explaining to Bloomingdale's I was sent something not as advertised. Story short later I found out they closed the dispute as RESOLVED without communicating with me for evidence. I was upset and let it go because they came out rude on the phone.

Beware of placing phone orders at the Costa Mesa Bloomingdale’s. I called the store to purchase two All Saints cardigans that were available at their store. For some odd reason, Bloomingdale’s will not allow other stores to order an item for you and have it delivered to you. YOU have to call the store and place the order and they take your credit card number over the phone. Well, I did that and guess what, I never got an email confirmation and now I'm calling the store directly to figure out what happened to my order. I bet the person taking my order screwed it up. The customer service number won't help you if you place a phone order as they will not have a record of it since it wasn't placed online.

My Bloomingdales.com account was breached twice and each time the security and fraud department gave me no information and very little guidance. I received an email alert. Someone made changes to my account and when I logged in I saw someone had changed my default address to somewhere in another state. When it happened the first time the security department just told me to change my password and delete the address. I asked if they would look into the incident and they just restated their initial guidance. When it happened the second time they gave me the same exact guidance because "that's what they were told to say". The security person told me they have received several calls about this. The two incidents were months apart and they still haven't found a way to prevent this from happening.

I was shopping in the men's department today, I went to the cash desk to pay, the two items were priced at 49 dollars each, when the salesperson put the items through one came up at 78 dollars, I asked the sales person if that was correct. He said they were priced differently because they were different colours. Anyway I paid and when leaving the store checked the price and they were both 49 dollars. Anyway to make this warning quicker it was sorted until I get back to my hotel to find a t-shirt which I have never seen folded up in one of the items with the security tag still attached, I phoned Bloomingdale, told them the story and I was cut off. This is a warning, check your bag before you leave, I can't imagine what would have happened if the alarm went off when I was leaving the store.

I received a gift which was on backorder. I called to find out the status and the agent told me she would send me a credit instead. I accepted the offer. The credit never arrived. I called back on 4 separate occasions and each time the representative told me either the credit was in process or it was in the mail. Last week I called again and I spoke to Sylvia and Josh and they both told me in a condescending and belittling manner that I will not be getting a credit and I should call the sender of the gift because the sender was not charged since the BLOOMINGDALE'S REPRESENTATIVE canceled the order when asking for my credit. All this was unbeknownst to me. Obviously, I am not going to burden the person who sent the gift, especially, since the offer of the credit was from a Bloomingdale's representative.

I bought a Burberry purse, and I asked for another one because the pictures were different from the real thing on the Internet. While communicating with them, the first customer service said that I couldn't find my order number and had a bad attitude. Then I called another customer service and he said he could send me a new one. When I got the new findings exactly the same as the original one, then I called and asked for a refund. This customer service unexpectedly let me only return to the store inside, he does not give me label. I said I could pay the postage myself and let him tell me the return address. He still turned me down. Only way to return it is to return directly to store. I do not have this shop in this city, I am very very helpless. Finally, I had to send my friend from California to give me a refund!! This is one of the most spammy sites. I don't want to see this site and the mall anymore.

5/12/2018 went to the men's department of the King of Prussia location and attempted to purchase 5 items. We were approached before we had selected our items by a sales associate, Nancy, who later blew us off once she saw we had our items and she would get no commission or recognition for helping. Once we were at the register after we flagged her a second time, she claimed that the credit card was denied after the reader malfunctioned. We requested a supervisor as she said we "must have gone over our limit."

This is the 3rd (and last time) I have had a less than satisfactory experience with Bloomingdale's online shopping. I have no issues anywhere else - any site - no problems. Magically, my account suddenly didn't exist so when I went to check out - it said the email was never associated with Bloomingdale's - WHAT??? I have ordered numerous times (two other times there were issues with the order) in the last 3 years. I called customer service and was sent on a two hour nightmare of being switched to different representatives, all of whom had no answer and just kept sending me off to someone else - two times, they just hung up. I guess they really don't want the business and that's fine with me. I will never shop at Bloomingdales, whether in store or online.

On 4th March, the last day of B money season, I went to Newport Beach Bloomingdale's and bought four Burberry classic scarves as gifts. Actually they have none in the stock, but the Bloomingdale's salesgirl really wanted the deals, she acted so nicely and helped us for hours. And we are intrigued by the B money things. At last, she helped us order at her counter's computer two Burberry classic scarves, that they would be delivered to Newport Beach Bloomingdale's by my name. She promised that she would call me as soon as she received them and helped me wrapped in gift boxes. And she checked the stock saying that Century City Bloomingdale's may have several in stock, so we bought two other styles in their store and went to LA for later exchange. Okay! We did everything what she said! And we received four B money cards that day.

BEWARE! of purchasing fine jewellery from Bloomingdale. I have been a faithful customer primarily in their Miami The Falls store since the 1980's. I particularly have purchased many types of fine jewellery, consistently and giving the David Yurman collection much preference. For the first time ever I visited the Yurman display today in regards to problem because one of my wife's necklace clasp became loose. This is not the first time I have had a problem with their claps. I have a man's gold bracelet sitting in a drawer somewhere with the same problem.

On 4/18/2018, around 6 PM. My Wife and I had a Sisley product to return, unopened and un-used . She used the sample and did not work for her. The clerk (Steve) at the counter told us that he had to look for the cosmetic manager and left us at the counter for a long time. We had a bad experience with Steve at another counter long time ago and as soon as he saw us at the counter, he stopped helping his customer and told us he could not take anything back since we had some returns in the past. His rude behavior shocked me since I did not even say anything yet. There are no rules on the receipt or sign posted on the wall to confirm that.

My Thai girlfriend made an account and tried to purchase a purse online to try and take advantage of some deals! She filled out her order just like you would any order online, filling out her name, billing address, shipping address, and she submitted the order. She got an email saying her order was cancelled because they need to "verify" information. She could not get help because customer support likes to pick on perceived "weak" people, like those who don't speak English natively. So I called ** Bloomingdale’s and spoke to robot level 1 who kept saying that they cancelled her order claiming that they could not "verify" her phone number. Even though it was her first time signing up for an account and we provided her phone number and her other only phone number she's ever had (which logically would not have been on the account, but we tried it).

One of the worst customer service companies in the world. I will never shop here again and I am a top customer. The sales associates and managers are incompetent and demeaning. Not customer-service oriented whatsoever. I have reached out to store manager several times and still have not received a response. I buy Gucci, Tom Ford and other brands, but never again. I will take my business to Barneys, Saks and Neiman Marcus.

I purchase a burgundy dress online on the Bloomingdale's website for a wedding. I was given a tracking number and I received the dress on time. The only problem I had was the dress was a bit overpriced but overall it was a nice experience for me personally.

I bought a necklace from the online store on December 8th 2017. Not only did they send me the wrong item, it is now January 22nd 2018 and I have yet to be refunded my money. I have contacted customer support 4 times and each time they gave me the runaround. At this point I am very doubtful that I will ever see that money again. I will never buy anything from here ever again. I don't even waste my time writing complaints about companies but this is driving me up the wall. What kind of business is this where they let you go a month and a half without compensation? This is ridiculous.

I placed an order and realized I forgot to apply promo code. As you can see in the fourth paragraph from their instructions, I could just call and make changes on the phone. Therefore, I called but the lady on the other side insist she cannot do anything except for the "price match". If Bloomingdale's cannot do what they promised, they deserve at least a bad comment.

I specifically waited to purchase a particular item until the cyber Monday 25% off. I placed the item in my cart, began the checkout process, etc. and when I clicked submit, I received a message that the item was currently unavailable. I couldn’t believe it because I was already in the checkout stage and confirmed payment so I left the site and came back, and sure enough the item was gone. The next day, I went into the site, and the item was available.... at full price. I called customer service who confirmed that the item was available but said there was no way to enter the 25% off discount. The salesperson even admitted that Bloomingdale’s is known to do these kinds of things where you are in the process of checking out and the item suddenly disappears. It’s just plain bad business and seems like a scam to me, especially when the salesperson AGREES. During a time of hyper-competition online for sales dollars, how is Bloomingdale’s still in the game???

Order was due to be delivered today 10/7 via USPS after Bloomingdale's used UPS mail innovations to ship it. USPS didn't attempt delivery or leave a notice but stated they did and that it won't go out again for delivery until after the holiday. However, they left me a voicemail stating they have two packages with the same barcode and address and that if postage covers both they will both be delivered otherwise one will likely be sent back. Bloomingdale's customer service rep assures me only one package was sent and I don't have to pay USPS anymore for shipping although USPS's email stated a payment was due. I spoke with the most condescending rep via chat who told me to check the tracking as if I didn't do that first thing before hopping online to chat! She didn't actually read what I wrote and completely blew off multiple very specific questions I asked.

I went to Bloomingdale's in WP, NY. I asked the sales associate was behind the counter to do a return for me, no eye contact. Told me I had to wait and never came back to the register. I asked to speak with a manager from another sales associate and was told the manager could put my return on a gift card. The manager didn't want to come to the department to address my concerns. After waiting 5 minutes the manager listened to the first problem I had with the sales associate making me wait and never coming back to the register to complete my return.

I bought a Diamond ring online for my mother's birthday in Aug. They had a big sell over July 4th weekend. They also sent me a email, if you sign up for texting you get 20% off any item. (So I Did). The Ring was to be sent out on July 7th. Got a call on the 6th of July from customer service to if I was the one who purchased the ring. I asked if there was any problem getting the ring. She said no, that they had it in stock and it would be mailed out on the July 7.

I bought $1500 worth of Clothes from Bloomingdale's on 18th June 17. I took these up for Gift Wrapping. The Girl at the Gift wrapping told me that these could be dispatched to my daughter, NATASHA in CANADA through the STORE'S SHIPPING at NO COST since I was a Premier customer. I consented. I queried if there would be any Customs duty payable. The response from the Gift wrapping Girl was NO. She stated that the Goods would be received in TWO days.

After purchasing online a Burberry $550 coat for my son, he recently found a small rip on the right hand side of coat. I called their customer service and they advised that I need to take it to one of their local stores. I went to the local store Burberry section and explained to them that the item I bought is defective. They advised that their return policy is 1 year from purchase and since it is over a year they cannot accept the defective coat.

I am currently pregnant and my family wanted to make me a present with fine jewelry. We decided to do the shopping at Bloomingdale's. We tried THREE times to make the transaction and it didn't go through! Tried three different accounts via three different family members, and for every one of them the email to call back and "verify" information came back! After phone calls and phone calls, the people at the customer service were not only not helpful but also said that "the phone number did not verify", and according to him what that meant was that we did not provide a cell phone registered under our name, and we cannot have an order processed! We moved to Kosovo in 2011 and obviously that we don't have an active cell phone in the US, but all other information (Billing and shipping and bank account was registered in the US).

Today, I saw their advertisement on bloomingdales.com regarding the credit card application for extra 15% off to use within two days of approval. So I opened Bloomingdale's American Express Credit Card today. I got approved immediately and I was about to use this credit card to purchase items so I can get extra 15% off on top of Loyalist Rewards Points that they offer. However, they did not allow me to use Bloomingdale's American Express Credit Card right away and they even said that some items I placed are restricted to order and pay by this credit card.

I recently purchased an undergarment to wear under my wedding dress from Bloomingdale's. I researched their return policy to ensure that if I did not like it or if it did not fit, I would be able to return it, since I know that many stores will not allow the returns of any undergarments. Satisfied that I could return it if I was unhappy, I purchased and received it promptly. I tried it on over clean underwear and bra to be sanitary, I quickly realized it was way too small. I packaged it up and returned it just a few days later. Weeks went by and I finally received an e-mail that follows: "Recently, you sent us a merchandise purchased at Bloomingdale's to be processed for a refund or merchandise credit."

I placed my order on their website, got charged and got the email confirmation. They waited a while and then canceled the order. This product is available in their stores and also available from the manufacturer. I emailed their customer support and they have been unresponsive. This is a terrible company on the major decline and they are riding on their old legacy. I wouldn't shop here again or recommend them to anyone, especially when there are so many better retailers out there.

I placed an order 4/29/2017 ORDER # **. I ordered MICHAEL Michael Kors Jet Set Large Top Zip Tote, Color: LuggageGold for a sale price of $160. The next day they cancel my order saying it's out of stock. When I check the website. They have the exact same item under a different Web ID and they modified the title to MICHAEL Michael Kors Jet Set East/West Saffiano Leather Tote, Luggage Gold for $248. When I called they say that it's different item. Please note that these are exact same item as I have seen them in store. The pictures and description on the website will prove that its the same item. They just tweaked the words and created a new web ID to not honor the price. It's appalling that such a big company cheats on their customers. And when I showed them the example they were extremely rude. Buyer Please beware!! They are Fraud.

Today on April 30, $117.83 is suddenly taken away from my rewards. I called to check, and was told because of a $538.65 return I made on April 30, I need return 24,000 points associated with that order. Because those 24,000 points are pending, the $117.83 is taken. However, I cannot get the 24,000 points either. Thus, I'm losing both $117.83 and 24,000 points. This is a simple double counting problem. But it costs me 3 hours today but still cannot fix it. I talked to 2 agents, 1 supervisor and 1 manager. The first agent was super rude and even was yelling me. The supervisor only let me wait 72 hours so they can do an investigation.

On Thursday, April 27 I went to Bloomingdale's, located in Roosevelt Field mall in Long Island. I ordered a dress that I needed for April 30th and I was told that if I pay express shipping I would have the dress the next day. But, I was extremely disappointed that my dress didn't come the next day or the day after that. When I called, they told me the dress was going to arrive May 1, when I called to customer service they just apologized even though I trusted them to delivered the dress when they promised they would. I am very upset that not only did they promise the dress would arrive the next day, but that I pay for a service that didn't work.

On April 1, 2017, I scored the BEST deal on a pair of sandals during the Friends & Family sale. The sandals are normally $188 and I got them for $43.88! I've been excitedly awaiting the delivery of my new shoes all week. I just checked my order status online and was shocked to see that my order had been cancelled without any notification to me. I called the customer service line and was told the order was cancelled due to a "pricing error" that "is against their pricing guidelines". I said that was completely their fault and they should send me the shoes for the price they sold them to me on their website.

Horrible customer service. I was checking online evening dresses for a wedding, I snap a pictures of the dresses I liked. When I got to the I showed the young man the pictures of the dresses I wanted to see. He got so upset that I didn't have the web ID and yelled at me saying "You could've gotten the web Id. Now I have to go thru so many pages because you couldn't get the web Id." I asked to speak to the manager. She came right away but the man still was arguing with me, I have never in my life experience such a bad service.

On December 24th, I came to Bloomingdale's to purchase a few Christmas gifts. Anaida **, a sales person, whom I know from my previous visits to the store, offered me her assistance. She helped me find the necessary items and told me about the various promotions. Anaida suggested opening a Bloomingdale's card that gave me an additional 20% off. I am thankful for getting the great deals and customer support. Anaida ** is very supportive, nice, helpful and she knows what she is doing. The customer service could not have been more friendly and helpful. I am now a big fan of Bloomingdale's.

On November 28th I placed an order online for 3 items meant as Christmas presents. A week later I had no update as to where my order was. When I looked online 2 items had shipped and 1 item was cancelled. Now in a bind for a Christmas present, I called customer service. They told me the item was cancelled due to the fact that when the order was processed for shipping, it was no longer available. After explaining how this is inconvenient for me, she placed me on hold and came back saying she found the item and will expedite the shipping 1 to 2 days (which is a lie because one time I spent $30 to expedite an item and it still took over a week). How a company can not contact a customer to tell them an item was no longer available (when it was apparently) is ridiculous.

I am, in fact was a fan of Bloomingdale's. While traveling from India always saw the logo of the store in 'Friends' cereal. With great enthusiasm I went to the store on the thanksgiving evening, where I bought a bag for my mother (indeed a pretty one). At the cash register, I gave my American Express travelers cheque. I was told to sign the cheque and fill in the Bloomingdale's name. And was waiting for the process, suddenly a gentleman came in and told me about a certain issue with cheque and they couldn't accept.

I had attempted to purchase a few Christmas gifts online from Bloomingdale's to take advantage of various promotions. I placed the order 3 times and each time received an email back stating they needed additional information. The first call I made required a 15 minute hold time to be connected with a man that barely spoke English. He advised me that there was a limit on my credit card and I had to replace the order the next day and said goodbye. I asked to speak with his manager since he did not resolve the issue. The manager said that the representative gave me incorrect information. She said my billing and shipping address did not match and I had to place the order again. I placed the order again. The same thing occurred. I called again to speak with a representative, sat on hold for 15-20 minutes and was told the same information - shipping/billing don't match. I gave up.

I tried to use my Reward cards to make a purchase through Bloomingdale's online. There was a problem with the codes so I called customer service. These are loyalist cards I receive after spending $2500 in retail. I spent an hour on the phone with them; they dropped the call, I called back and finally got to the correct rep after having to argue with the newer rep that I wanted my original person because I did not want to have to go through and explain the entire situation again. Bloomingdale's/Macy's does this on purpose. They do not want a customer to actually spend their reward card.

We bought a very expensive leather sofa sectional from Bloomingdale's NYC. The sales person convinced us to buy "Worry No More" extended warranty being leather furniture and because of cost. Recently one of the buttons on the sofa seat popped out. I called up Bloomingdale's and they arranged to send someone from Tri State Service to take a look. When the service guy came in he said that they needed to order a new button.

I placed an order online for a $75 gift card. I received an email stating that I needed to call Customer Service to have it processed. So I did. I was on the phone for 20 minutes. Since I live internationally, I was told to give a US phone number. I gave them my boyfriend's phone number, who was sent a voicemail with the reference #. I called back with the reference # and I was placed on hold for 20 minutes. I was told that my order had to be verified. After the "brief" hold, I was told that my order wasn't processed. When I asked why, the person told me that they couldn't say why and that I had to contact my bank and that the next time I was in the US, I should fix it.

I tried on an evening gown in a Bloomingdale's in Los Angeles, but didn't want to buy it there and haul it home to Michigan, so I waited 'til I got home and attempted to order it online. They were out of my size, so I took a chance on one size larger. When it arrived, I tried it on and it was way too big. I figured it would cost a lot to alter it, so instead I put it back in the original packaging and sent it back. They say they offer free returns. Imagine my shock when they sent me an email saying they would not accept my return, as the dress was "stained." That is flat out impossible. I tried it on, took it off, put in back in the box... maybe took 20 minutes. My only thought is that it was somehow damaged in transit, or in their own warehouse. I will NEVER order anything from them again. Does anyone have any advice? I'm stunned. They say they're mailing the dress back to me.

The Bloomingdale's American Express Card is absolutely the worst credit card I've own. The APR is 24% compared to other cards whose APR is much lower and additionally this is the first time I have a zero balance and still have to pay a MINIMUM INTEREST CHARGE OF $2.00 MONTHLY. Don't feel bad if you aren't approved for this credit card, they are a rip off!!! Still when I call to close out the account they tell me I have a balance due and as a one time courtesy they will waive the fee. RIDICULOUS!!!

For years I thought "Bloomingdale's" was an upscale department store with great products & service. WRONG! On July 12, 2016 I ordered over $77 worth of Clinique products so I could get the GWP {gift with purchase}. The gift was full of great colors for me and new products I was excited to use. My shipment came in 3 different packages. However, when it arrived I did not receive what was advertised - I got opposite. I need cool colors which they advertised - they sent me ugly warm that I cannot use. So I called thinking it was just a mistake. Their customer service number goes to Nicaragua. I was told they didn't have what was on the confirmation letter & picture they sent me. Disappointed I needed to return everything.

I received a gift card to Bloomingdale's from my brother 2 or 3 years ago. When I attempted to use the gift card last week, I was surprised to find out that there was zero balance on it. I was told that if a gift card goes unused, it just needs to be reactivated. When I called the Bloomingdale's gift card line, the representative told me that there was indeed zero balance. Since I didn't have a receipt for the purchase of the gift card, she could give me no further information. With persistent questioning, I was told that my gift card was used for a handbag in New York in January of this year. I was never in New York, and I never purchased a $495 handbag.

Recently, Bloomingdales.com had a system outage during a sale. Because I wasn't able to check out and make my purchase, I entered an online chat. The agent could not assist me. I wasn't able to call at that time. I screenshotted my bad and bag ID and chatted the next morning. Bloomingdale's would not honor the sale prices, despite all the proof that I provided, that I made every attempt to complete the purchase during the sale. This is unacceptable and it's just bad business. Why perform maintenance during a sale in the first place? Any other store would have honored the prices.

I bought on June 30 one pair of shoes for a wedding at Bloomingdale's in Huntington Walt Whitman mall. The counter sales person look at the shoes very fast over the plastic on the shoes. And did not told me that the shoes was used. On July 1 my flight was cancel because of a storm. So I want to return the shoes back. I never used them. I never opened the box because I am thinking they are brand new. When I went to the store and the sales person call the store manager, Marie **, she said that she will not give me the money back because it was used. I never used the shoes. Since my flight was cancel I left to Boston Children Hospital to be with my daughter. They know that they sell me a used shoes. I am a mother of a 3 years old daughter and a 2 twins baby. And one at the Hospital since July 31, 2015. This store should not get advantage and steal money from a mother who have small kids.

I am sick and tired of mailing Bloomingdale's. I have proof of delivery that they received my return item. They have not replying for more than a week now. The only mail I received says they are investigating it. Sorry this is not a criminal case. Refund my payment...

I placed an order for 2 sofas for 5K. Sale rep promised that my order will be processed and I will received an email confirmation and receipt. After 2 weeks, I noticed I haven't received anything from Bloomingdale's but my credit card already have pending payment to Bloomingdale's. A week later, I got a call from their delivery service to schedule delivery. I called the online number for furniture department. They blamed me that I deleted my order number email and that they usually sent it out the day after the order.

I've never written any bad review regarding any business/service but I feel that with big store like Bloomingdale's, this needs to be addressed. So last week, Bloomingdale's has a FRIENDS & FAMILY event online. So I bought a Burberry Brit Bowpark Single Breasted Trench Black, $795 & an automated "Get 40% off Burberry Brit Red" sentence appear, I was yay. I didn't know that I'm saving on my favorite coat, it went down to $596.25, I ordered right away using my credit card.

Received a small package via FedEx on March 23. Opened and found an expensive bottle of perfume that I never ordered, in fact have never done any business with Bloomingdales. Immediately called their "customer support" and was told to ship the item back and the money ($100) would be refunded to my account. I said, "How can you refund via debit card when you are not supposed to have my card data in the first place??" She said, "We now have your debit card on file". I said, I will file a claim with state attorney general's consumer fraud department. Then she said "Someone with your card information ordered this". If so, why on earth would they order it sent to me? Wouldn't they order it sent to their own mailing address?

Placed an order online for $500. I guess because the order was so high they had to call me to verify the information. (A call they claimed to make but I never received) Since I didn't return their call they cancelled the order! No explanation whatsoever. I had to call back 3 times before they told me why they cancelled the order. Again I never received a call from them. Now I have to wait an entire billing cycle for them to release the authorization hold they placed on the funds from my card.

I have not received any paperless billing statements since 10/20/15. Couple of days ago, I received a letter stating that my account was late charged. I checked my email and then I realized that I have not been receiving statement emails from Bloomingdale's. I called them. As it turns out I made purchase of $72 in November and had late charges of $149. I paid $72 immediately and asked them to waive fees. The representative waived partial charges and was not willing to take the responsibility that their email server had issues.

Bloomingdale's changed their credit card billing system in August 2015. I don't know when they became aware of problems with the system but they do know account holders who are signed up for paperless billing are not getting their bills. Did they tell account holders about the problem? Don't be silly, that would be the intelligent and legal thing to do. No, instead they wait until your account is 90 days past due, report you to the credit reporting firms, then robocall you and not leave a message. How are you supposed to discover and deal with fraudulent activity on your account when you don't know about it until after your credit's been ruined?

I ordered a gift card to be sent to my daughter. The next day someone from Bloomingdale's called our landline for confirmation and I was suppose to return the call @ 6:00pm. I work and since I could not make the call they canceled the order only to place the order the next day and then to cancel that order because I did not call @12:00pm to give them confirmation. My bank put a hold on my card because of the two orders and two canceled orders - they thought it was fraud behavior. I should have left well enough alone. I was suppose to be speaking to a Service Manager, but who knows. I was promised that they would send the gift card with next day delivery at no cost to me. The trace that I put on the order today noted it will be shipped in two days from today, Standard Shipping. NO MORE business from me... I get better service from Wal-Mart. Something needs to be done for this behavior. Civil Charges?

I was notified by my bank that I had received a fraudulent transaction to my debit card from an online order from Bloomingdale's for almost $500. So I talked to my bank to fix the problem. Later the store calls my house twice; as I was told by my mom. They gave her a phone number so that I could call when I was available and order number because the bank had notified them about the problem and wanted to speak to me. I called later to see what they needed to know so this could be settled. I called the number I was called from.

Had the WORST (and strangest) customer service experience in my life with Bloomingdale's yesterday. If I didn't have a $75 gift card to use there I would have just bought the item somewhere else... Placed an order online for a Le Creuset braiser and got an email confirmation. I've been a customer & credit card holder for decades, had my wedding registry with them, and have shopped in store and online thousands of times. About 15 minutes later a rep calls me about verifying the online order. Odd. Convinced that the number that called me was a scam call, I call the customer service number listed on their website and confirmation emails.

I ordered an item on Bloomingdales.com and paid using my PayPal account. I returned the item on 1/22/16 and I checked the status a few days later. I immediately noticed they set the refund to be in the form of a gift card. I immediately called and spoke to someone in Customer Service to rectify that. I specifically selected refund to original form of payment. So, I thought everything was set straight and was told to look out for my refund in next 7 business days. It is now 20 days later and I have yet to receive my refund on PayPal. I have called both Bloomingdale's and PayPal several times to check on this status. I was then told it would take up to 14 business days (I was originally told 7 days).

I inadvertently mislabeled returns to Bloomingdale's and Sak's 5th Avenue. Sak's promptly returned the incorrect item to me with a letter stating it was not their item. This is when I was first made aware of my mistake. Thinking it would not be long before Bloomingdale's would do the same thing with the incorrect items they received. When that did not happen, I contacted Bloomingdale's customer service via email which generated an incident number **. An auto generated response said I would hear from them within 48 hours.

I placed an order online on December 12, 2015 and 10 days later I received an email that my order was cancel because the item was not longer available for shipping 4 day before Christmas Eve - seriously. Every time I want to place an online order and purchase something with Bloomingdale's their system is temporary unavailable specially when it's time to exchange the bmoney cards. What a coincidence. Their service is always down when you want to redeem their bmoney cards.

I saw a glimmer of hope with Bloomingdale's. My wife needed a 1/2 size larger in a Tory Burch sandal and the customer service email reply was so prompt and courteous. "Yes we will send you a new pair of sandals as you requested." Stupidly the store sent me the same size and also sent a return label to return the original purchase. What a waste. I thanked them for the courtesy and quick reply, but then was told they changed their policy and would not do exchanges. What?? 4 shipments of sandals later and I do not have the sandal I requested and Bloomingdale's paid the shipping charges x4. I will not waste my time with this store again!

Beware! If you shop at Bloomingdales.com, you're not going to get a credit card refund! Same thing happened to me happened to reviewers Dominique of San Jose, CA on Dec. 2, 2015 & Kathy of Sonoita, AZ on Sept. 21, 2015. Mailed back returns. Did not get a credit card refund. Received gift cards by mail. Called customer service. Spoke to 2 different persons. Said they could not help. All they could do was to make a request to a 'specialist' dept. At that point knew I would never see my $ again. Lucky that I used AMEX. Called AMEX for help.

I purchased an Burberry rain jacket as a surprise Christmas gift for my spouse. When I was checking out online, I selected that I wanted it gift wrapped for a $5 charge. The item arrived rolled up poorly in a brown box and not gift wrapped. Thank goodness I was home to receive it but I didn't have the correct box size at home. I called to get the $5 refund. They offered to ship the supplies but they wouldn't arrive in time so I passed on that. They are sending me a $10 gift card for the inconvenience but it doesn't change the fact that it was a very bad experience. I've had much better experiences purchasing items that are a fraction of the cost. I would recommend that at the very least tissue paper and a correctly sized box be supplied for free around this time of year.

I wish I could leave a negative star rating. I ordered a Pandora Ring from them on 11/30 which said I would receive it by 12/9. It was a birthday gift, not a Christmas gift. Well it's December 22nd and I still have not received the ring. I had to buy another gift. This is because they shipped it through FedEx Smart Post (very cheap way of shipping) which first goes out through FedEx then sits in their warehouse for God knows how long (mine sat for 2 weeks), then gets sent to the US Postal Service and that's another whole process as it has already been 5 days and they still do not have it.

I placed an order for a pair of men's Gucci shoes for my husband's Christmas gift from Bloomingdales.com and received an email confirmation and three hours later received an email saying that my order was "pending review" and I needed to contact Customer Service. I waited on hold for 30+ minutes for them to tell me that my billing address could not be verified. Mind you, I've made several purchases with the same card and same billing address and have NEVER had an issue.

I placed an order of a pair of Stuart Weitzman boots in Oct. Back then, it was scheduled to be shipped on Dec 8. I even called a couple of times to check on my order in Nov just to make sure they will be shipped on time. All I got was "Yes, it's scheduled to be shipped in early Dec." On Dec 3, I noticed an amount of over $600 was charged on my credit card by Bloomingdale's, so I called their customer service. They were like "Yes, your boots are shipped and scheduled to be delivered on Dec 9."

I bought three large Ralph Lauren area rugs on sale during Thanksgiving cyber sales. I received two of the three rugs, yet the invoice included stated that three rugs had been shipped and I was billed for three. The invoice stated that two rugs were packaged together - which is nearly impossible to roll two 9 x 12 rugs into a thin, shippable package. I called Bloomingdale's to check and see if the third might somehow be on the way. I first went through 10 minutes of automated garbage, telling me that according to the UPS website, the order was delivered in full.

I returned an item back to Bloomingdale's through mail. When returning the item online and they ask how would I like the refund back, I requested that it went back to my Bloomingdale's account. Submit. I receive an email saying they sent me a gift card for the refund. No, that's not what I requested. I sent an email reply back, stating that's not what I wanted. I wanted a refund. I called Customer Service and spoke with a rep. They told me the gift card has already been sent. I said again, "I don't want the gift card. I want it credited back to my account just like how I paid for it." They said it would take up to 15 days to reverse the gift card and to credit my account. I said, "Ok." I receive an email back saying they saw I spoke to a rep and I agreed to receive the gift card." No!!! I did not!!! Wow, really frustrating. They can't do a simple refund for $78.10.

Ordered six 5-piece place settings and a large platter for Thanksgiving on 11/16 with a delivery date of 11/25. Received a message on 11/19 that my order has shipped showing all seven pieces. I received three boxes on 11/24 each with two of the 5-piece place settings. At no time during this process did I receive any notification that the large platter was unavailable, would not be shipped, or was not included. Some type of notice during that eight-day process should have been sent so that I could have tried to obtain from a different vendor.

I placed the order thru live chat, because I want to ship the item to US address and I am using my country's billing address. After I gave out all of my credit card information, they said my credit card declined the payment. They requested me to tell them the credit card information again and call the bank, so after I gave them my credit card information again, I called and spoke with credit card department team member. The lady told me that they approved the payment but Bloomingdale's reverse the money back to credit card twice.

Four months ago I received a bill from the Bloomingdale's Loyalist program for a magazine I never ordered. I contacted them to rectify and they obliged. I continued to get billed (with late fees) and was told I had to submit paperwork to the fraud dept - I did so and asked them to close out my account as the process of merely getting these people to live up to their word, let alone getting a human being on the phone. Four months in, after I was told everything was taken care of and to ignore future bills - to no surprise, a new bill arrives, 25% APR, late fees, my $44 unauthorized charge was now in the upwards of a $150 balance. They now wanted me to re-submit the fraud documents they claim they never received and then they went as far as to tell me that this had to be handled by "Bloomingdale's Magazine", not Bloomingdale's Fraud, a route I was already deceived into taking months earlier.

I called in over a year ago because I had one credit card, but got two separate bills. One was for Bloomingdales Amex and the other was for the store. I couldn't determine when I was paying through my bank which account was getting paid. The customer service rep said she would fix the issue so it never happened again. I frequently go to Bloomingdales without my credit card and I use my drivers license. I've never had an issue before this representative "Fixed" my account. I didn't realize she closed my account. I don't have the luxury of shopping in store without the card. I've wasted my time calling customer service to see if they could fix the issue. I've talked to the retail manager at Bloomingdales. The customer service reps advice was rather annoying. "You should try and take your Bloomingdales Credit card with you." No **, really?

I have ordered from this company for over 10 years. I use the same email, same credit card, same ship to address, same billing address. Same everything. Yet, at least 50% of the time, I get a call from their Consumer Protection Department trying to verify details. When you place the order, it asks for a contact number they can reach you. I list my cell phone. Yet, when the Consumer Protection calls, they always call my home number. They give you 4 hours to respond. I am at work, and generally do not get home until after 5 pm. If you do not call within 4 hours, they cancel your order.

A few months ago I received an email from Bloomingdale's thanking me for paying my bill. However, I had not scheduled my online payment yet. It was not due for another 5 days. When I checked I saw it was for the entire balance of $6,0000. I did not have this money in my account. I immediately called Bloomingdale's and my bank and stopped the process. But I had to pay many fees. After about 10 long painful phone calls they said someone went into my account on a Friday at 6 am and scheduled the payment. BUT I do not awaken that Friday morning until 7:30 am. At some point, after a week of calls their tone changed and they credit me $134.00 in interest and waived all fees for all of my time and trouble.

I ordered Burberry Scarf cost $995 at Bloomingdale's.com. Item arrived with authenticity tag. Like NO tags at all on the scarf. The item looks like a piece of **, but Bloomingdale's charged it for $995. I took it to Bloomingdale's in Palo Alto to return it. First Sale associate took it in and issued a gift card to me. 1 week later, I came to pick up my other order, the shoes manager Marrisa approached me and said they cannot process the return because this item is not authentic Burberry, it has no. This is the item I received from online order, this manager said the item is fake. They placed security hold on my gift card and alert fraud. WTF!!! Instead they have responsible on their end, they put the claim on customers so they wouldn't have to refund their money. I then called the 1800 customer service and informed of the issue. This Lead customer service go by the name of Sarah inform me that she will coordinate with the store manager to find out what happen.

I purchased two items for a total of $1,429.50 on 9/21/15 and just found out today (9/24/15) that my order has been cancelled due to some verification issues, which Bloomingdale never brought to my attention (a simple E-mail reminder or a phone call won't hurt). "I SUCCESSFULLY WENT THROUGH ALL THE PURCHASE PROCEDURES AND EVEN GOT A CONFIRMATION E-MAIL." If you need additional information, all you have to do is ask!!!

I had two separate orders of which neither worked out. I called Customer Service and asked for return labels. He emailed these to me immediately and I packed up the shipments and dropped at UPS the next day. I kept watching my account for the credit to appear every day. After 3 weeks I called and they said they had no record of my returning anything or calling for a return label. This worried me since the amount of the returns was over $900. I waited another week and called again. They said they had received them and it would take another 7 days to process. Sheez! Then, 7 days later I get an email stating I would be receiving gift cards!!! I immediately called and stated I did not want gift cards and that I want my account credited. They said they would make that change.

I ordered two of the same dresses (different sizes) from Bloomingdale's for a wedding that I was going to be in, but was unhappy with the look and fit of both, so I returned them. I received a notice (6/22/2015) that one of the dresses was returned, which confused me as they were both in the same box. Apparently, the other dress had to go back to the store, but it still hasn't been received and it's been 5 weeks... 5 WEEKS!!! I can't get anybody to call me back or get help following up on my order and I'm PISSED OFF!! This company has gotten too big - so big that it can afford to ignore and mistreat its customers. As my first purchase, it's certainly been memorable... and will be my ONLY purchase from them.

I placed an order with Bloomingdale's via cell phone using the internet. I received an email letting me know that order cannot be processed - need additional information, and I need to call customer service. Upon calling customer service, I learned that Bloomingdale's cannot internally verify the information I provided. I asked them how we can fix it, and the answer was that we cannot. I asked what exactly they could not verify, and they responded that for the security purposes they can't share this with me (!!!) More than that, they said that I cannot use online service anymore and can shop in store ONLY (!!!) I asked to transfer me to supervisor - and from the supervisor I received the same answer.

My fiance received a Hugo Boss dress shirt as a gift for his birthday 2 months ago. He went to put it on today and there was a stain underneath one arm. The tags were still on including the return barcode. I went to Bloomingdale's to see if I could return it and the cashiers first reaction was to huff and puff and shake his head rudely. Another cashier came over and refused to take the shirt back because apparently it had been purchased 5 years ago. I didn't not know this, but had no control over when the person purchased it. As a customer with a Hugo Boss item with tags I should at least get a store credit. After 5 minutes of repeating this and asking for a manager, the cashier called one and they said I could get a store credit for the sale price which was fine. The rude behavior exhibited by the cashier was unacceptable.

I would like to share humiliating experience with the store. I am shocked and never expected this from my favorite store. I spend over an hour at the store trying to redeem my gift card. After long conversations with customer service, I was told that my card is blocked and cannot be redeemed without any reason or explanation why. I was asked to send a proof of purchase in order to redeem my card. This is so weird because it defeat a purpose of the gift card. I use and give gift cards to people all the time and never heard of such a requirement to keep original receipt. Even on the back of my card, fine print does not say it. I hope people will see my post and think twice before dealing with this store.

I went to Sherman Oaks Fashion Square and I ask for a name brand bag and this Armenian lady said, "We don't have it," didn't bother to ask, "How can I help you?" or even look if they have any stock. But I checked online and Bloomingdale's has it. The saleslady just want to attend to all white customers or the same nationality as she is. I don't recommend coming to this store....

I ordered 2 bras (April 27) that I planned on taking with me on vacation (May 4) this week. It's not going to happen. After ordering, I found out BLOOMINGDALE'S standard, UPS schedule requires 6 WORKING DAYS FOR DELIVERY or 8 calendar days! Items shipping from Connecticut to Florida which is a 3 day standard UPS schedule. From other suppliers, Nordstrom, Home Depot, Amazon suppliers, Barneys, Net-A-Porter, Gilt, etc. I usually get items within a 3- 5 day from ordering date.

I saw a shoe on sale for 270 dollars on website, I put in the bag, chose my size 12 and my credit card was charged. That was 4/9/15. I received an email 5 days later 4/13/15 saying my order is not available. I checked my account, bloomingdale was still holding on to my money. This the second time on Bloomingdale's online at least the first time my order did not go through online. Can I sue them?

We placed an order from Bloomingdale's online for boat shoes. The shoes were shipped via UPS. Unfortunately, we were not home when the package arrived. The permanent note on the door says to leave packages with a neighbor (we work during the day). UPS chooses to deliver the packages to an "access point" in Northbrook, Illinois, which is 31 miles from downtown Chicago. We have called and called. We have called UPS. We have called Bloomingdales. We wait. We paid to have our merchandise delivered to our home. As of 10 days later, we have not received our order and store manager keeps saying "they're working on it". Horrible delivery service. This is the 3rd time this year. We will NOT order from Bloomingdales again. Waaay too much a hassle!!

I recently placed an order with Bloomingdale's for Beauty Products. The items were placed with my valid credit card which I use frequently for online orders and day to day usage. However, my order was canceled without notice. It was only until I called Bloomingdale's that my order was canceled due to me not verifying if I placed the online order. BUT, they were unable to call me to verify because it was too late so they canceled the order anyway!!!!

A gentleman by the name of ** is shaming the Chanel brand name at Bloomingdale's. It is quite an embarrassment that he even acquired a job for the brand. Chanel is obviously one of the most upscale designers in the world and Bloomingdale's is supposed to provide world-class service. I had my hands physically wrapped around a beautiful Chanel wallet today when two women decided they wanted it (after I had already made it very clear that I wanted to wallet). ** went ahead and bypassed my request and gave the last wallet to the other two women. I am appalled for both the Bloomingdale's and Chanel brands. He then proceeded to pace back and forth in front of me and sarcastically apologize. What a sad human being. If you want something from Chanel, I suggest you steer clear of this man.

I placed an order on a watch head from ** after it had gone on sale. I placed item in cart and wanted to use a promo code and inquire about the points and how to use them on this purchase. After waiting for over 40 minutes on hold, I finally got a hold of an overseas sales rep and when I went back to the page since I already proceeded to the checkout, the item apparently sold out (as I see majority of reviewers complaining on this website regarding Bloomingdale's).

Why don't you have 0 star please? I purchased some items months Since they gave me a good deal for the items only if I apply for a credit card which I did. But I've never received my credit card or statements or phone calls from them. And then I totally forgot about this credit card that I owed money for. Last month I was packing my stuff and found the receipts and realized I might need to make the payment because the card number is different so I tried to contact the customer service. Of course I waited forever to talk to them. A lady who told me that I owe around 438 dollars.

I have placed order ** online over two months ago. Just recently I learned that it never went through. After calling customer service I was unable to resolve or understand the issue as the woman on the phone could not give me any information. She was very unhelpful, saying she can't process the order at this time and can not give me any additional information.

My sister recently applied for a job at the Bloomingdales in Florida. She was asked to come in for an interview and got the news that she was hired. She participated in the two day orientation where it was required for her to open a credit card. She went out and bought the all black attire she was told to wear, and now they have not contacted her since with a schedule after telling her they would. She has called numerous times only for the phone to keep ringing. Apparently Bloomingdales has the highest rate for credit cards lines it's no wonder how they Scam innocent people looking for jobs and get them to open a credit cards. I'm putting this out there to people who are looking for a job, DO NOT APPLY to Bloomingdales!!! They should be ASHAMED!!!

Placed an order for a surprise gift card for a birthday on Monday. Today is Thursday. Bloomingdale's deducted $1,000.00 from my CC, did not send it. 2 hours spent since Monday on phone with reps. Birthday is passed, surprise ruined. Still no gift card.

I purchased the Andrew Marc Mercer Chevron coat from Bloomingdales (**). The description of the coat states that the fur collar is real coyote fur, origin USA. When I received the coat I looked at the inner tag and it says faux fur, made in China. I further researched and found that the Marc New York site itself as well as Nordstrom and Bluefly all have the same incorrect description. It is a blatant lie and I would like this issue to be looked into, as I'm sure many customers have purchased because they thought the fur is real.

I ordered 2 chairs from Bloomingdale's in July 2014. They told me they would arrive in 2 months. I called after 3 months they were back ordered, I called the next month, the same answer. Called again and they said they didn't know where they were. After Thanksgiving they said they were back ordered but they would sell me the floor models at a discount. I said OK a month later still had not heard from them, called again they said they came in damaged. All the time I was paying on the down payment on my account.

I received a gift from Bloomingdales.com. Unfortunately the product did not work out for me so I returned it using the prepaid shipping label they provided. It took an entire month for them to receive the package and an extra week to process the return. After the return was processed I had to wait an additional week for the gift card they return balance was on.

I wanted to buy a coat for my wife's birthday. Saw a nice Maximilian shearling coat. The item was available in her size. I added it to my bag and applied the promo code that was active at the time. Not until I pressed the final confirmation button, was I notified that the item is unavailable. I went back to the items web page and saw that that coat is not available in the size anymore. I called to customer service, which did not yield any results. Macy's had a similar coat but the exact same thing happened. Today, I went on Bloomingdale's site and the coat is available. Put it in my bag, go to check out and same thing - item unavailable. I can't figure out why they would do something like this. Is it an attempt to make their catalog look more impressive? Whatever the reason, I don't think I will be buying anything from Bloomingdale's again.

I bought a Mitchell Gold upholstered bed for a total price of $3,000. The footboard is coming apart at the seams. I called customer service and they told me that it is over a year since I bought the bed and the warranty period is over. They would do nothing for me. I found out that the warranty period is not calculated from the day of delivery but from the day of purchase, sometimes it takes weeks or months for delivery. This is a deceptive practice. The stitching is obviously faulty.

I have not received couple of my last statements because I moved and forgot to update my new address. When I realized that I have not been receiving bills from Bloomingdale's I called them. As it turns out I missed two payments. I asked them to waive fees. The representative was rude. In a rude voice, and annoyed, she told me since Bloomingdale's did not receive any return mail from me, I am lying to her, and I have all the statements. Therefore, she would not waive any late charges. I told her again that I did not receive statements and no need to be rude to me. She is like, "I will waive a partial $18 out of one $35 late fee, and another late fee will stay." I asked to talk to manager, after which, she just hang up. I call again, get another rude representative, who tells me that they have my email address on file, therefore, I was getting email notifications about my bills, so she will not waive any late fees.

2 times Bloomingdales ran an extra 20% off sale promotion, I tried to purchase earrings. When I placed them in my cart it said in stock; however both times I tried to check out it said they were out of stock. In between promotions, I had checked for the earrings and they of course had them when it was full price. I did contact Bloomingdales about this and their response was 'Sorry ma'am, you missed out on that item by a few seconds.' Both times. So don't waste your time looking at their sales because they won't allow you to buy the products until they are full price.

I received a damaged/used bady moncler jacket for a full price. I had bought this jacket as a Christmas gift for my mother and when I did reach my hometown Delhi, India and gave it to her, I got the shock of my life that this was a used old and damaged piece shipped by Bloomingdale's. It really ruined my Christmas and on top when I wrote my concern to the customer service department, I did not get a reply for more than a week! I am now shocked to see that their offer is only 25% Discount on a USED jacket (which is probably anyways worth less than that). Despite sending me an old damaged piece at such a high price, they are not even willing to exchange it for a new piece! They are telling me to repurchase it later when it becomes available! The LEAST they could have done is exchanged this old worn out piece of jacket that I paid full price for, with a brand new piece. The customer service department has been absolutely ridiculous with the service they have provided. They replied after a week and have barely given any compensation. Extremely rude and disappointing. All I would say is never purchase anything from Bloomingdale's (specially online) and their customer service is the worst kinds I have experienced living in the United States.

I bought a handbag for my friend on Bloomingdales.com, and I used her card and her name to purchase it. After a couple days of purchasing the handbag, they sent an email to me saying that my order was cancelled for no reason, so I emailed them back... I didn't get a reply until 3 days later, the guy said that he doesn't have any idea of why my order was cancelled. So I called the customer service, the wait time is about 5 minutes. They asked me what the order number was, and which name is on the account, so I said my friend's name. Then they ask me what my name was, and after I said my name, the customer service were not able to help me anymore, because for some reason my name didn't match the one that is on the order.

Ordered a piece of jewelry for a family member, only to have it canceled a few days before Christmas. By the time it was canceled, I had no time left to find it somewhere else. They offered a 20% off coupon in return "for my inconvenience." How gracious of them. Do not order here! Use Amazon.

I have purchase "Carrol Boyes ‘On the Brink’ Decanter Set" online for one of my client as Christmas gift. First the customer service provided wrong UPS tracking number. When I complained about the tracking number they asked me to contact their logistic department. I left several voice message, but no response. Anyhow at last my client got the shipment and I found out that they sent wrong product. When I complained to the customer service, they want my client to call them and complain them to provide exchange. This is ridiculous policy. Even though I placed the order and paid for the item, they didn't want to consider my complaint, but wanted my client to call them. Each time I have to waste 20 to 30 min to get hold of somebody from customer service department. Therefore I have decided not to request my client (which may piss him off) to call them. Worst company to do business and worst customer service.

Do not order online. I did, was told one amount, received email with a different amount, called and was on hold, got an overseas person, was told I had to cancel within 30 mins. Attached is how old I was on hold. I was on hold 40 mins and could not cancel. NEVER ORDER FROM THEM ONLINE!! Requested to speak to a supervisor in the USA and she told me I should place the order then call my bank to see what they charged really! BEWARE!! Don't place an order with Bloomingdales online!! NEVER!!

I ordered online on bloomingdales.com. First I forgot to fill in all required info when paying and so I went back and fill in the info. Then they said it's declined. So I tried a couple of times until I gave up. Then I checked my credit card and finding out I have 3 pending items for that amount I'm trying to purchased so the following morning I called their customer service and I was told there's nothing they see I order. But she was kind enough to hold the item for me so I don't lose the Cyber Monday deals that they're having. Then I called my credit company and let them know the situation and they contact bloomingdale's and got some cancellation confirmation so they can bring back my balance back to normal. So then I called back bloomingdale's customer service and placed an order with her for the same item.

I placed an order online using a promo code, which I received when registering an account. However, the order didn't go through because of a billing address problem. I wanted to replace the order but obviously I still want to receive the discount since I had that promo code. I tried the same promo code on their website but it said "unrecognizable". I assumed that the promo code is one time only so I called their customer service and thought I could get another promo code since my order didn't go through. However, she said she can't give me one. I don't understand what's the reasoning behind it because I know the promo code is a one time thing but I wasn't successfully using it! So should I not get another one to replace the old one? I bet all other stores can do it!

I received 2 gift cards from Bloomingdale's as my birthday gifts in 2012. As I didn't really need to purchase anything from Bloomingdale's at the time, I decided to keep them for a larger ticket item (Burberry coat, I had my eyes on for long time). I made sure that gift cards do not expire, and gave a hint to my friends that I'm saving up for something from Bloomingdale's, so gift cards are welcome. Over two years, I received a few more cards and was very close to my dream purchase. Last week, during friends and family event, I was browsing the online sale and saw something I wanted to purchase, so I decided to redeem one of my cards. To my surprise, when I entered the card number at checkout, the balance on the card showed zero. I called customer service to find out why. First, they told me was that the balance is zero due to the card not being used within the first year. But why I questioned I had been told in the past the cards do not expire. Then the representative put me on hold and said she needed to look something up. Upon her return, she said that the card had been used.

I received a credit of $72.01 on my account for over payment which was there over a year, so I charged $82.61 in August of this year which was $10.60 over my credit. I figured I would receive a bill for the $10.60 overage but no, I received a bill for the entire amount of $82.61 to my amazement. I immediately called the credit department to dispute the overcharge on my account and at that point I was informed they had sent me a refund check in the amount of $72.01 over a year ago. I told them I didn't receive a refund check so they told me they would send me a document to sign and send back stating that fact.

This is the 5th time I've had significant issues with Bloomingdales.com. The wait time is the LONGEST in customer support. They refuse to give you their ext. and yet, do not answer things and 'disconnect' calls. When I call back in, the frustration of having to re-tell my story to another associate before waiting another 45 minutes to get a supervisor is disgusting.

I was carrying a balance on my Bloomingdale's account. Sept of 2014 my statement stated a total of $41.53 was due by Oct 18, 2014 which included a $2 interest fee. I paid the statement in the amount of $41.53 which cleared my bank on Sept. 26,2014 (payment included the $2 interest fee). I then received my Oct 2014 statement which had an additional $2 interest charge on it and the balance on account was $2. I called the credit department and was told since I had carried the balance since June 2014 they have the right to charge me interest for the entire cycle between my Sept statement (that was paid in full by Sept 26th) up to Oct 18th which is when the Sept 2014 payment was due. So they charged me for 21 days in interest from Sept 27-Oct 18. How greedy is that!

I placed on order online from the Bloomingdale's website. I was so thrilled that i finally found what i was looking for. I received a confirmation email, estimated delivery date and I check my credit card and the amount was authorize. The following day I received an email telling me that my order was incomplete so phoned them to give missing info. I was told that my phone number did not match the phone number on the credit card. So I called my credit card and the phone number was fine, plus I was told that they gave them authorization for the amount. So I called again Bloomingdale's telling them what the rep from my credit card told me. Too long for an online order, but it has more.

Purchased a recliner from Bloomingdale's, $2,000. I contacted the store that it was damaged. A technician was sent after many calls. The technician told us this was a manufacturer's defect. When I called to get a report I was told the tech said there was nothing wrong with the chair. I asked for a second opinion which never happened. I contacted the store so many times. I sent them pictures showing the defects. I was given a special email to send my documentation. It's 2 months and they don't return calls. This is the worst shopping experience I have ever had. I was given a return authorization but nothing happened. Please help.

Unpleasant shopping experience caused by rude and unhelpful customer service. Employees were not properly trained, speak with a nasty tone and even hang up on my call. I was patiently on it for more than 1 hour waiting for address verification and at the same time chalking up on international phone billing cost. They were unable to process international credit card to a US billing address - complete waste of my time! After which he mentioned my purchase is out-of-stock... and he is not able to process it even if I had a US credit card..

I have been a Bloomingdale's customer both online and in stores for years, but I agree with the HUNDREDS of online review where people say the customer service is driving them to shop elsewhere. Bloomingdale's employees are rude and not interested in helping the customer. Orders mistakenly cancelled because a phone number didn't match, assuring that order was reinstated so my daughter could receive an electronic gift card in time for her birthday (which she never did -thanks Bloomingdale's, as I promised her a present was on its way in her e-mail and she got NOTHING for her birthday despite that fact that you assured me it would be sent to her e-mail).

I purchased an pair of shorts online using a gift card and my bank card. I did not receive an automated order confirmation email (like most companies send) and several days later, received an email that my order was shipped. It was then that I noticed that the entire amount had been charged to my bank card. When I call customer service, they said there was nothing they could do since the order had already been shipped. I asked why no order confirmation email had been sent, and she claimed they had sent two confirmation emails. Unfortunately, only the shipping confirmation email arrived in my inbox. I'm sure I am suppose to say oh well, I guess I'll use the gift card to buy something else. Yuk! I have more respect for a criminal who sticks a gun in may face to rob me.

I wish I could give a zero star review. This was the first time I ever ordered anything from Bloomingdale's and it will be the last! On Wednesday of last week, I ordered something for a bridal shower that is happening this coming Saturday. It said that the estimated shipping date was that Friday - 2 days later. Now one week from when I ordered it, it still has not been shipped. I emailed them asking about it and the response was, "We are having delays. Sorry". So since that was the most useless response they could possibly have given, I called them and the CS rep literally read my receipt to me and said it was going to ship on May 16th - like she somehow thought that was in the future.

My partner lost his David Yurman waves ring (our everyday wedding rings). He went online to Bloomingdale's and purchased a replacement. The waves ring is available 3 different ways, 7 mm $300.00, 11 mm $350.00 and wide band $550.00. He purchased the $350.00 style, which matches mine, in size 11. Two days later, the ring arrived. It was so tarnished it looked used and abused. It also was not the correct style. It was the 7 mm $300.00 ring in size 11. It was tagged as the 11 mm ring with a $350.00 price tag. After calling customer service and not able to speak with anyone, I called our local store in Aventura, Florida. I was told I could return the ring however the ring that was ordered was not available in any Bloomingdale's store and could not be special ordered. After a brief conversation the call ended with the sales woman yelling it was not her fault and she apologized on behalf of Bloomingdale's. To fulfill my order, they simply took the 7 mm $300.00 ring put on a tag belonging to the 11 mm $350.00 ring, sent the ring and charged $350.00 plus tax. Outrageous! The ring is being returned to Bloomingdale's as soon as possible. i will never buy online from this store again.

UPDATE: The representative from Bloomingdale's called back shortly after this was posted and took great steps to resolve this issue, apologizing profusely and acknowledging that this situation was handled terribly. While I still can't believe their warehouse/stores managed to send me the incorrect item so many times, their customer service was very helpful.

I ordered online...They cancelled my order after few days claiming I've requested to cancel. I never did!!! This is awful misrepresentation. In the first place they should at least own their own faults not put them on customer. Customer Service rep said item out of stock finally and could not fetch supervisor to talk to me... promised they'd call me back. I am still waiting for Call from them!! I want my merchandise and want to be treated with respect not made to feel like a fool and I want my order to be shipped to me ASAP.

The purchasing experience at the store was pleasant but if you have any issues, don't expect any service going forward. I bought (what we thought was) a very nice sofa in May and after a mere 4 months, the cushions were failing and I'm not sure why, couldn't be my 110-lb body! I called the store, lots of back and forth and they sent a specialist out to take a look. He surveyed it and agreed it was defective. Offered to insert foam to help support them but being such a new sofa I was concerned about the overall quality of the piece.

Ordered 2 Clarins items, received them quickly, was happy then upset. One of my order which was Clarins concealer stick #4 Deep beige had been expired a long time ago. Its batch code is 902720. As a Clarins' fan, I have known that their first number in the batch code range is the manufactured year. Even on many checking batch code websites and Checkcosmetics.com gave me the same results. Makeup items normally have 24 months shelf life, so my item had been through its shelf life plus 2 years expired but they still posted it on and sold it by normal price. After I figured it out, I checked their post again and that item wasn't unavailable.

I received a gift order from my registry and instead of a quilt on the packing label, When I opened the bag, it contained a bath mat (not from registry). I spent an extremely frustrating 15 min on the phone with someone who could not understand the problem. She transferred me to her manager and the phone was hung up. I am extremely angry. My cousin spent $135 and they shipped bathmat to me. No one responded for well over 24 hours when I emailed. The call center was totally useless. If my wedding had not taken place, I would immediately cancel my registry. I will never recommend Bloomingdale's to anyone. I called and emailed yesterday and have heard nothing. Completely unacceptable.

I used Bloomingdales.com to purchase a gift for a friend from her wedding registry. I was aware there would be a debit authorization/hold for the cost of the item, until it shipped. However, most reputable businesses will not charge for the item until the hold is released. Bloomingdale's policy is to charge again as soon as the item ships. The "hold" will not be dropped for another 72 hours from today (today is Wednesday). I placed the order last Friday. For the hold to remain for an entire week, with a charge already processed, is unacceptable. Customer service did not seem to understand my frustration, and told me "I should have known there was a hold". Of course I understood there would be a hold, but I don't think the hold would not be dropped upon putting through the charge. This policy is unacceptable.

I bought $250 worth of merchandise at their presale day. They said that because it is presale, I could not bring it home. I have to pick it up after several days. When I went to the store to pick it up, they could not find it. But it was not just on hold, I already paid for it! I don't know why they did not give the items to me on the day I bought it. They wasted my time and gas for two days!

II put in an order for 2 items online and went through the express checkout. What I didn't realize is that the delivery address listed was an address I used over 2 years ago. I tried to cancel the order but did not see that option online. I tried to call Bloomingdale's customer service but it was closed after 9 pm. I then called Bloomingdale's the next morning at about 9 am as per their customer service hours. I was told that the package could not be rerouted. I asked if I could cancel the order and was told my order was canceled and my credit card would be credited within 5 days.

I went to Bloomingdale's to buy an area rug since they were having a 75% off retail price. The sales person, Arlene, had the audacity to send me an e-mail that they could do 75% off the retail price which she claimed was $21,000. I looked up the rug online and the same rug on the Tufenkian website had a retail price of $12,000. I gave her the chance to correct the mistake. Maybe she wrongly switched 12 for 21?! But no, she claims that is the retail price and asked if I was interested. I responded to her e-mail by saying no, I am not interested in dealing with anyone that tries to deceive me or mislead me. I also said that she might want to tell someone at Bloomingdale's that this practice is unethical and illegal. So I strongly recommend to anyone buying a rug at Bloomingdale's to check out the real retail price online. You most likely will get a much better deal than buying at 75% off a completely inflated retail price by Bloomingdale's. I will as a result of this experience shop a lot less at Bloomingdale's.