Bloomingdale's Reviews

Bloomingdales in Aventura Mall horrible customer service. I went to do an exchange of a shoe that was not worn. The shoe material easily mark up. The shoe I was going to exchange it for the same just different size had marks as well. It’s just how it’s made. I had to wait 30 minutes for a manager Michael approval to only not get the service of exchange I wanted with receipt. Comparing both shoe looked exactly the same. I also felt racially profiled because a different race of lady just did a return before with 5 different pair of shoes that were worn out!

I am a loyal Bloomingdale shopper and been so for many years. Purchased online the Tom Ford perfume $240. Upon receiving it, the scent was horrific! I called the Bloomingdale customer service phone line, and the representative stated I can return the perfume for another perfume or for a full refund; I stated, I wanted a full refund. I asked the representative if I can return the perfume if I had removed the plastic wrap and representative stated, “Yes, you can return the perfume without the wrap.” Representative went on to provide me options for the return which was either sending me a return label to ship back for free, and get full refund or I was able to go to any Bloomingdale store and return for a full refund. I chose to do to a Bloomingdale store within the Willowbrook mall in Wayne NJ.

One of the worst companies I've ever attempted to deal with. Tried to order online from them 3 TIMES. THEY KEPT CANCELLING THE ORDER. The Mean, and rude representation REFUSED TO USE THE SIGN UP EMAIL CODE WE HAD. They REFUSED TO HELP US ORDER EVEN ON THE PHONE. 3 phone calls, we finally give up. Absolutely ridiculous Company.

While shopping in store, we found some salad plates that we liked, but they only had one in stock, and we wanted more. After the difficult task of finding an associate in the store to assist us, we purchased the one, and were told we could order more for delivery to our home. So we did that, and a week or so later, the delivery arrived, but the plates that were shipped were not the ones that were ordered. So during the weekend I went to the store to try and straighten it out. The person helping could not figure out what to do so had to go find their supervisor.

I received promotional cards after purchasing in store on 9/17/19. The cards were expired in a month. So I made purchase online using the cards. One item was on hold then cancelled. I called customer service, stores, and even in store in person. Eventually Store manager said a replacement card would mail to me. After a few weeks, the card didn't show up. I called again, left messages to three store managers...the issue is still unsolved. Meanwhile, I returned some items, the promotional card value was deducted from the return amount.

There is a problem with their inventory control which translates to poor customer service and satisfaction! I ordered a Christmas gift on 11/23 and was on backorder and was informed it would ship 12/24 which was fine. I would just give the leather Tory Burch backpack to my daughter a few days late! Well ON CHRISTMAS EVE they CANCEL my order and state they can no longer fill! Really?? They could not have determined this 2 weeks ago to give me time to shop for another? That’s just a terrible way to treat a valued customer or does Bloomingdales not care about customer service?

We visit New York regularly from Australia and always shop at Bloomingdale's. My wife has a walking problem and we were greeted at the door by a very nice gentleman, Kyle ** and requested a wheelchair. This we do at each visit and normally one is made available. Kyle said no problem only to be told that none were available. We were offered a personal shopper to bring whatever we were interested in but this was not the same for us to shop. After some time a wheelchair appeared together with a personal shopper. This resulted in my wife purchasing four items from the ladies department. Full thanks and marks to Kyle ** who persisted with the wheelchair request. Without we would not have shopped at Bloomingdale's. Next visit I will call to see if a wheelchair is available.

I really like Bloomingdale's. They have a huge selection of clothing and shoes and when they have sales you can get some really nice things at a very good price. I don't live very near Bloomingdale's so I don't get to go there very often but when I do I find some great buys and I would recommend it to anyone who likes beautiful clothing, etc and go when they have a sale and you'll be very happy.

Lexington & 59th St Store is exciting to shop there. Employees are happy to help or assist me with my needs and wants. I felt very pleased to shop there. It has become my favorite store to shop...

My Bloomingdale's experience has been filled with skeptical customer reps whom appear reluctant to provide services. They action project people of color should not shop in their store. On several shopping trips I needed help with facial cleanser and moisture cream, the rep began quoting prices before naming the product. Rep states: prices begin at fifty dollars while smiling smugly.

Shopping in Bloomingdale's experience is like no others. Sure their prices are high but the quality of the merchandise is higher. When you wear something from Bloomingdale's you stand out. People can tell it is obvious that you have great taste and like the finer things in life.

This retail always have awesome customer service from helping you to find a item to checking out. There is always something new to see and I love the women clothing area is always neat. The trying on area is always neat and clean. You don't have to fumble over left over clothes.

Bloomingdale's is spacious, easy to move around, items attractive. Sometimes designers are hard to find items. There are too many overpriced clothing, choices limited, need more bathrooms, some designers have more attendants on the floor than others.

My advice: Pay attention to Bloomingdale's sales. Especially when shopping for something very very special. Got a gorgeous dress at a rock bottom price --AGAIN! Even if that occasion is still a while away. Many really good outfits can be worn in 3 or even 4 seasons.

Racial profiling and very rude. I will never buy a thing from this store again. It was very insulting not to mention embarrassing. Good luck because if they treat all their customers like that I'm sure they be out of business soon. Good luck.

I tried to use a gift card to make a purchase online. Payment failed to go through multiple times and eventually I called customer service. They said there was a technical problem and that they would call me back in 3 hours, they never called back. The following day I called again. The woman over the phone took me through the order and then said it had gone through. I got a confirmation email. 1 week goes by and I check on the website, where it says my order was cancelled. I never got any notification that it was cancelled.

I ordered a few other items, and they went on sale the day after. I called their customer support to get a price adjustment and they said they would. I later received an automated email saying I was not eligible even though according to their policy I clearly was. I could have easily reordered the items but by the time I dealt with the idiots running their customer service department, they no longer had any of the items I had ordered in my size. I wasted over $300 because of them and they did absolutely nothing to help. They even stopped replying to my emails which is completely disrespectful to the consumer. I will be taking my business elsewhere and advise anyone reading to not get this horrible company a cent.

I've been a loyal customer for over 19 yrs. I recently order items online for a birthday present with 2-day delivery. 1st package arrived on time. The 2nd one never showed, after 7 days of not showing up I called and was told the order was sent back to the sender. NO ONE IN THE ENTIRE CUSTOMER SERVICE DEPARTMENT COULD ANSWER why this was taking place. I spent over 2 hours trying to figure out what happened to no avail.

1.Bought 2 pairs of Gucci at the store 2. Received $200 reward card (should have been $250) 3. Realized bought them with the wrong credit card (for mileage points) 4. Purchased same 2 pairs online ‘cause wanted the mileage point (large amount) AND used my $200 reward. All good so far! One pair of shoes was cancelled due to back-order but received the other. Problem started when I went to return the original shoes (still wanted to keep the one that was cancelled online). When they got returned, YES I know they should take back the $200 reward I used HOWEVER, they took $250 (what I should have gotten to begin with) and credit me back MY OWN MONEY less what I should have gotten. Promising me that I get that back in reward "money".

Worst experience with the new rewards program. They are actually making money out of customers. I had 0 points on my account. I recently purchased a dress worth 320 dollars, earned 10,000 points and hence 50 dollars rewards card (which I haven't even used). Week later I went back to return the dress as it didn't fit right. GUESS WHAT?! I got 289 dollars back, 10, 000 points were detected from my account and 50 dollars card was nullified. So Bloomingdale's made 31 dollars in profit. And I walked away with 31 dollars less back to me. The lady on the cash register had no clue about it. When I spoke to the customer service help line, they were super rude, and didn't really care about what I was trying to tell her or about the fact that I would NEVER like to shop at Bloomingdale's again.

On 5/3/19 I ordered a jumpsuit to wear to my son's High School graduation. I received the order but it was a dress and was the wrong item number. On 5/15/19 I contacted the company via email and was told that my correct item would be submitted for reshipment. I was emailed a return sticker and I immediately returned the incorrect order. On 5/23/19 I then again contacted customer service (responding to the original email as instructed!) and asked if the reshipment had gone out yet because I needed it for graduation on 5/31.

Those every 100 dollars spent you get $25 in rewards card does not work and you must call customer service every time. Live chat option is completely useless because they just all give you the customer service number. Loyalist rewards customer service is not available on weekends.

I bought the Gucci Bee sneakers ($620) from bloomingdales.com. They arrived and opened immediately to try on, I hadn’t tried them at a store. Noticed they seemed 2 sizes too small. Tried finding the size labeled in the sneaker and I noticed the shoes were clearly worn. Bottom of shoe dirty, sole insert dirty and worn. I was appalled the store would send clearly used and dirty shoes to me. Immediately called their customer service and said I needed to exchange for unworn pair. I continued to look for the size in the shoe and that’s when I realized they weren’t just used, they were total FAKE Gucci replica. Not even a well done replica. These were SO glaringly fake there is no reason the store’s warehouse could have been fooled. If these were really good replica shoes, I may never have known I paid $620 for designer replica. I was furious.

1. 5 different transfers for an address change for Bloomingdale's credit card, which did not reflect my update through the website. 2. Cancelled an order within 5 minutes of online purchase for change of color - service assured that the order had been cancelled. I ended up receiving 2 bags of same kind. 3. Bought 2 different bags online, both received bags looking like I bought pre-loved bags.

Never buy the WorryNoMore on your purchases. It's a total scam and Bloomingdale's customer service has to be the worst in the country. The voicemail never recognizes the entry so it either disconnects you or sends you to the wrong department. I spent $16,000 but I'LL never buy anything else ever again from any Bloomingdale's store. The absolute worst customer care I've ever encountered. They take your money, lie about their services and then give you no respect or answers while they push you from one department to the next. Beware... Spend your money elsewhere.

On Feb. 2 they have the Nespresso Inissia machine bundle listed prominently on their front webpage for $94.99. I thought that's a good deal so I added that item to my bag (cart), chose checkout, opened a new account with them, gave them all my information including D.O.B and address, enrolled in their Loyalist program by agreeing to be spammed, and after all that chores finally I was greeted with the message that "An item in your bag is no longer available, please remove it to continue the checkout process." What?! I thought the item was sold out during my lengthy checkout process, which took me a while. So I closed this window and returned to their front page to see that Nespresso Inissia bundle was still listed for sale.

On 12/16/2018 I earned a $100 (loyalty card), I went to the store located in Aventura Mall to purchase a Fitbit watch for my daughter to give for Christmas. They're not in the store but the salesperson ordered for me online Reservation # ** for the amount of $85.56. I received the watch before Christmas. When I opened My surprise was the watch has been used, scratched. Immediately called Customer service and presented the situation. The representative's name Paola apology for the inconvenience and offered me to send me another and she send me the receipt via email in order to send the watch back. That was on 12/21/2018 9:32 am. After that call the only email that I received was the receipt. Days later I received a letter said “the merchandise listed is no longer available... We have not charge your account..." But the money in the card still missing... No any email explaining the status of my Money back.

I ordered a pair of shoes online to be picked up in Huntington, I checked the order before I went and it said not available. I called to have it switched to another store. They told me I would have to pay for them again and wait for a refund. I don't know who has an extra 120.00 lying around to do that. Why could I not just change stores. I had to cancel the order and not have a Christmas present for someone until the money is refunded.

My search for MK combat boots took me to Bloomingdale’s at The Shops at Riverside. As I entered the department I was looked at but no one offered to assist me. There was one associate who spoke. I asked the other male associate if he had the boots. He was very dismissive. He pointed to another associate to assist me. She was just as rude when I didn’t have the model # and she quickly stepped away. I began looking for the picture to show the item I was looking for. Another female associate assisted me. She was cordial and found the boot. I have NEVER experienced such rudeness!!! Saks is very exclusive and they treat every person with a smile and offers assistance!

I believe they purposely make it next to impossible for you to use their Loyalist points or promotions. They'll make you jump through hoops, wait on the phone for over an hour, pretend to help solving your problem while in reality nothing happened. I've earned 10000 points ($50) in October and I've an email to confirm it. However on the email it states there is no email address linked to the Loyalist number (red flag! - How can you send email while telling me there's no email linked to the account). I can update the info or shop at the store. I called, the girl told me to update email using their phone system, or shop at store. I went to the store at Stanford Shopping mall and guess what, my Loyalist account shows 0 points.

I have been with Bloomingdale's for a while and honestly, they were not bad. Until recently beginning from Thanksgiving holiday shopping, every time I buy something online, I had to call customer service. The first 2 times were fine despite waiting time the customer service was able to replace my orders. But I tried to buy a Canada goose jacket yesterday, applied my reward card, of course, I had to call again. The rep asked for all the info and ended up telling me that my order was canceled due to mismatched information?? Excuse me?

Available even though when I placed the order it was in stock. In my experience when ordering in any website the item only lets you order of it is in stock. Although I realize this jacket was marked down considerably it was in stock when I placed the order and maybe the low price was not legitimate. In any event I the consumer a week later has no jacket and a smile I am sorry from Bloomingdales. No acceptable. I will shop elsewhere in the future.

After repeated attempts I noticed red lettering above the payment page online that said if your Gift Card has 15 numbers, please call Customer Service. Really? Isn't that ridiculous for a company of Bloomingdale's (diminishing) stature? It is 10:00 p.m. on a Saturday night. Customer Service not open. And why the rush anyway? It's a Gift Card. It should work without the hassle of calling Customer Service.

Ordered a pair of drapes. Received one. Customer service dispatched replacement of a pair. Received a single item again, contacted customer service and all should have been squared away, but instead they shipped me another single drape and posted unauthorized charges on my credit card for the previous two previous shipments. Have been a nightmare to deal with and I was even accused by customer service rep of trying to scam Bloomingdale's by requesting refunds. Horrible experience. Had to file fraudulent charges claim with my credit card and still pending outcome. Never shopping at Bloomingdale's again. Shame on them.

I had HORRIBLE customer service. They are totally rude and incompetent. I tried to buy a suit online and it was on sale. The credit card did not go through but Bloomingdale's did not notify me. About a week later, I called and the customer service person tried again and told me the purchase went through and they honored the sale price. I did not receive a confirmation so I called again. They had no record of the previous call. Finally, I was able to purchase the suit and at the sale price.

I was on the phone over 45 minutes yesterday. Today an hour. It’s unacceptable. I wasted so much time on hold and with incompetent reps. I’m done. I’ll keep my card and won’t spend a dime. They are also appear of Macy's. Some don’t speak good English and others don’t understand it. Left if hold and transferred several times.

This may have been more stars but after 3 phone calls I was still talking to the operator who could not connect me to the men's dept. This is Bloomingdale's, not Walmart I'm calling. I'm normally patient but this was way beyond any inconvenience I would expect from Bloomingdale's. I was connected to HR Bloomingdale's in South Coast after my 3rd attempt and of course my questions which pertained to the men's dept could not be answered. How ridiculous. Nordstrom... here I come.

I hold a credit card with Bloomingdale's. I've spent a few grand and always on time with my payments. A while back I tried opening a dispute on the phone explaining to Bloomingdale's I was sent something not as advertised. Story short later I found out they closed the dispute as RESOLVED without communicating with me for evidence. I was upset and let it go because they came out rude on the phone.

Beware of placing phone orders at the Costa Mesa Bloomingdale’s. I called the store to purchase two All Saints cardigans that were available at their store. For some odd reason, Bloomingdale’s will not allow other stores to order an item for you and have it delivered to you. YOU have to call the store and place the order and they take your credit card number over the phone. Well, I did that and guess what, I never got an email confirmation and now I'm calling the store directly to figure out what happened to my order. I bet the person taking my order screwed it up. The customer service number won't help you if you place a phone order as they will not have a record of it since it wasn't placed online.

My Bloomingdales.com account was breached twice and each time the security and fraud department gave me no information and very little guidance. I received an email alert. Someone made changes to my account and when I logged in I saw someone had changed my default address to somewhere in another state. When it happened the first time the security department just told me to change my password and delete the address. I asked if they would look into the incident and they just restated their initial guidance. When it happened the second time they gave me the same exact guidance because "that's what they were told to say". The security person told me they have received several calls about this. The two incidents were months apart and they still haven't found a way to prevent this from happening.

I was shopping in the men's department today, I went to the cash desk to pay, the two items were priced at 49 dollars each, when the salesperson put the items through one came up at 78 dollars, I asked the sales person if that was correct. He said they were priced differently because they were different colours. Anyway I paid and when leaving the store checked the price and they were both 49 dollars. Anyway to make this warning quicker it was sorted until I get back to my hotel to find a t-shirt which I have never seen folded up in one of the items with the security tag still attached, I phoned Bloomingdale, told them the story and I was cut off. This is a warning, check your bag before you leave, I can't imagine what would have happened if the alarm went off when I was leaving the store.

I received a gift which was on backorder. I called to find out the status and the agent told me she would send me a credit instead. I accepted the offer. The credit never arrived. I called back on 4 separate occasions and each time the representative told me either the credit was in process or it was in the mail. Last week I called again and I spoke to Sylvia and Josh and they both told me in a condescending and belittling manner that I will not be getting a credit and I should call the sender of the gift because the sender was not charged since the BLOOMINGDALE'S REPRESENTATIVE canceled the order when asking for my credit. All this was unbeknownst to me. Obviously, I am not going to burden the person who sent the gift, especially, since the offer of the credit was from a Bloomingdale's representative.

I bought a Burberry purse, and I asked for another one because the pictures were different from the real thing on the Internet. While communicating with them, the first customer service said that I couldn't find my order number and had a bad attitude. Then I called another customer service and he said he could send me a new one. When I got the new findings exactly the same as the original one, then I called and asked for a refund. This customer service unexpectedly let me only return to the store inside, he does not give me label. I said I could pay the postage myself and let him tell me the return address. He still turned me down. Only way to return it is to return directly to store. I do not have this shop in this city, I am very very helpless. Finally, I had to send my friend from California to give me a refund!! This is one of the most spammy sites. I don't want to see this site and the mall anymore.

5/12/2018 went to the men's department of the King of Prussia location and attempted to purchase 5 items. We were approached before we had selected our items by a sales associate, Nancy, who later blew us off once she saw we had our items and she would get no commission or recognition for helping. Once we were at the register after we flagged her a second time, she claimed that the credit card was denied after the reader malfunctioned. We requested a supervisor as she said we "must have gone over our limit."

This is the 3rd (and last time) I have had a less than satisfactory experience with Bloomingdale's online shopping. I have no issues anywhere else - any site - no problems. Magically, my account suddenly didn't exist so when I went to check out - it said the email was never associated with Bloomingdale's - WHAT??? I have ordered numerous times (two other times there were issues with the order) in the last 3 years. I called customer service and was sent on a two hour nightmare of being switched to different representatives, all of whom had no answer and just kept sending me off to someone else - two times, they just hung up. I guess they really don't want the business and that's fine with me. I will never shop at Bloomingdales, whether in store or online.

On 4th March, the last day of B money season, I went to Newport Beach Bloomingdale's and bought four Burberry classic scarves as gifts. Actually they have none in the stock, but the Bloomingdale's salesgirl really wanted the deals, she acted so nicely and helped us for hours. And we are intrigued by the B money things. At last, she helped us order at her counter's computer two Burberry classic scarves, that they would be delivered to Newport Beach Bloomingdale's by my name. She promised that she would call me as soon as she received them and helped me wrapped in gift boxes. And she checked the stock saying that Century City Bloomingdale's may have several in stock, so we bought two other styles in their store and went to LA for later exchange. Okay! We did everything what she said! And we received four B money cards that day.

BEWARE! of purchasing fine jewellery from Bloomingdale. I have been a faithful customer primarily in their Miami The Falls store since the 1980's. I particularly have purchased many types of fine jewellery, consistently and giving the David Yurman collection much preference. For the first time ever I visited the Yurman display today in regards to problem because one of my wife's necklace clasp became loose. This is not the first time I have had a problem with their claps. I have a man's gold bracelet sitting in a drawer somewhere with the same problem.

On 4/18/2018, around 6 PM. My Wife and I had a Sisley product to return, unopened and un-used . She used the sample and did not work for her. The clerk (Steve) at the counter told us that he had to look for the cosmetic manager and left us at the counter for a long time. We had a bad experience with Steve at another counter long time ago and as soon as he saw us at the counter, he stopped helping his customer and told us he could not take anything back since we had some returns in the past. His rude behavior shocked me since I did not even say anything yet. There are no rules on the receipt or sign posted on the wall to confirm that.

My Thai girlfriend made an account and tried to purchase a purse online to try and take advantage of some deals! She filled out her order just like you would any order online, filling out her name, billing address, shipping address, and she submitted the order. She got an email saying her order was cancelled because they need to "verify" information. She could not get help because customer support likes to pick on perceived "weak" people, like those who don't speak English natively. So I called ** Bloomingdale’s and spoke to robot level 1 who kept saying that they cancelled her order claiming that they could not "verify" her phone number. Even though it was her first time signing up for an account and we provided her phone number and her other only phone number she's ever had (which logically would not have been on the account, but we tried it).

One of the worst customer service companies in the world. I will never shop here again and I am a top customer. The sales associates and managers are incompetent and demeaning. Not customer-service oriented whatsoever. I have reached out to store manager several times and still have not received a response. I buy Gucci, Tom Ford and other brands, but never again. I will take my business to Barneys, Saks and Neiman Marcus.

I purchase a burgundy dress online on the Bloomingdale's website for a wedding. I was given a tracking number and I received the dress on time. The only problem I had was the dress was a bit overpriced but overall it was a nice experience for me personally.

I bought a necklace from the online store on December 8th 2017. Not only did they send me the wrong item, it is now January 22nd 2018 and I have yet to be refunded my money. I have contacted customer support 4 times and each time they gave me the runaround. At this point I am very doubtful that I will ever see that money again. I will never buy anything from here ever again. I don't even waste my time writing complaints about companies but this is driving me up the wall. What kind of business is this where they let you go a month and a half without compensation? This is ridiculous.

I placed an order and realized I forgot to apply promo code. As you can see in the fourth paragraph from their instructions, I could just call and make changes on the phone. Therefore, I called but the lady on the other side insist she cannot do anything except for the "price match". If Bloomingdale's cannot do what they promised, they deserve at least a bad comment.

I specifically waited to purchase a particular item until the cyber Monday 25% off. I placed the item in my cart, began the checkout process, etc. and when I clicked submit, I received a message that the item was currently unavailable. I couldn’t believe it because I was already in the checkout stage and confirmed payment so I left the site and came back, and sure enough the item was gone. The next day, I went into the site, and the item was available.... at full price. I called customer service who confirmed that the item was available but said there was no way to enter the 25% off discount. The salesperson even admitted that Bloomingdale’s is known to do these kinds of things where you are in the process of checking out and the item suddenly disappears. It’s just plain bad business and seems like a scam to me, especially when the salesperson AGREES. During a time of hyper-competition online for sales dollars, how is Bloomingdale’s still in the game???

Order was due to be delivered today 10/7 via USPS after Bloomingdale's used UPS mail innovations to ship it. USPS didn't attempt delivery or leave a notice but stated they did and that it won't go out again for delivery until after the holiday. However, they left me a voicemail stating they have two packages with the same barcode and address and that if postage covers both they will both be delivered otherwise one will likely be sent back. Bloomingdale's customer service rep assures me only one package was sent and I don't have to pay USPS anymore for shipping although USPS's email stated a payment was due. I spoke with the most condescending rep via chat who told me to check the tracking as if I didn't do that first thing before hopping online to chat! She didn't actually read what I wrote and completely blew off multiple very specific questions I asked.

I went to Bloomingdale's in WP, NY. I asked the sales associate was behind the counter to do a return for me, no eye contact. Told me I had to wait and never came back to the register. I asked to speak with a manager from another sales associate and was told the manager could put my return on a gift card. The manager didn't want to come to the department to address my concerns. After waiting 5 minutes the manager listened to the first problem I had with the sales associate making me wait and never coming back to the register to complete my return.

I bought a Diamond ring online for my mother's birthday in Aug. They had a big sell over July 4th weekend. They also sent me a email, if you sign up for texting you get 20% off any item. (So I Did). The Ring was to be sent out on July 7th. Got a call on the 6th of July from customer service to if I was the one who purchased the ring. I asked if there was any problem getting the ring. She said no, that they had it in stock and it would be mailed out on the July 7.

I bought $1500 worth of Clothes from Bloomingdale's on 18th June 17. I took these up for Gift Wrapping. The Girl at the Gift wrapping told me that these could be dispatched to my daughter, NATASHA in CANADA through the STORE'S SHIPPING at NO COST since I was a Premier customer. I consented. I queried if there would be any Customs duty payable. The response from the Gift wrapping Girl was NO. She stated that the Goods would be received in TWO days.

After purchasing online a Burberry $550 coat for my son, he recently found a small rip on the right hand side of coat. I called their customer service and they advised that I need to take it to one of their local stores. I went to the local store Burberry section and explained to them that the item I bought is defective. They advised that their return policy is 1 year from purchase and since it is over a year they cannot accept the defective coat.

I am currently pregnant and my family wanted to make me a present with fine jewelry. We decided to do the shopping at Bloomingdale's. We tried THREE times to make the transaction and it didn't go through! Tried three different accounts via three different family members, and for every one of them the email to call back and "verify" information came back! After phone calls and phone calls, the people at the customer service were not only not helpful but also said that "the phone number did not verify", and according to him what that meant was that we did not provide a cell phone registered under our name, and we cannot have an order processed! We moved to Kosovo in 2011 and obviously that we don't have an active cell phone in the US, but all other information (Billing and shipping and bank account was registered in the US).

Today, I saw their advertisement on bloomingdales.com regarding the credit card application for extra 15% off to use within two days of approval. So I opened Bloomingdale's American Express Credit Card today. I got approved immediately and I was about to use this credit card to purchase items so I can get extra 15% off on top of Loyalist Rewards Points that they offer. However, they did not allow me to use Bloomingdale's American Express Credit Card right away and they even said that some items I placed are restricted to order and pay by this credit card.

I recently purchased an undergarment to wear under my wedding dress from Bloomingdale's. I researched their return policy to ensure that if I did not like it or if it did not fit, I would be able to return it, since I know that many stores will not allow the returns of any undergarments. Satisfied that I could return it if I was unhappy, I purchased and received it promptly. I tried it on over clean underwear and bra to be sanitary, I quickly realized it was way too small. I packaged it up and returned it just a few days later. Weeks went by and I finally received an e-mail that follows: "Recently, you sent us a merchandise purchased at Bloomingdale's to be processed for a refund or merchandise credit."

I placed my order on their website, got charged and got the email confirmation. They waited a while and then canceled the order. This product is available in their stores and also available from the manufacturer. I emailed their customer support and they have been unresponsive. This is a terrible company on the major decline and they are riding on their old legacy. I wouldn't shop here again or recommend them to anyone, especially when there are so many better retailers out there.

I placed an order 4/29/2017 ORDER # **. I ordered MICHAEL Michael Kors Jet Set Large Top Zip Tote, Color: LuggageGold for a sale price of $160. The next day they cancel my order saying it's out of stock. When I check the website. They have the exact same item under a different Web ID and they modified the title to MICHAEL Michael Kors Jet Set East/West Saffiano Leather Tote, Luggage Gold for $248. When I called they say that it's different item. Please note that these are exact same item as I have seen them in store. The pictures and description on the website will prove that its the same item. They just tweaked the words and created a new web ID to not honor the price. It's appalling that such a big company cheats on their customers. And when I showed them the example they were extremely rude. Buyer Please beware!! They are Fraud.

Today on April 30, $117.83 is suddenly taken away from my rewards. I called to check, and was told because of a $538.65 return I made on April 30, I need return 24,000 points associated with that order. Because those 24,000 points are pending, the $117.83 is taken. However, I cannot get the 24,000 points either. Thus, I'm losing both $117.83 and 24,000 points. This is a simple double counting problem. But it costs me 3 hours today but still cannot fix it. I talked to 2 agents, 1 supervisor and 1 manager. The first agent was super rude and even was yelling me. The supervisor only let me wait 72 hours so they can do an investigation.

On Thursday, April 27 I went to Bloomingdale's, located in Roosevelt Field mall in Long Island. I ordered a dress that I needed for April 30th and I was told that if I pay express shipping I would have the dress the next day. But, I was extremely disappointed that my dress didn't come the next day or the day after that. When I called, they told me the dress was going to arrive May 1, when I called to customer service they just apologized even though I trusted them to delivered the dress when they promised they would. I am very upset that not only did they promise the dress would arrive the next day, but that I pay for a service that didn't work.

On April 1, 2017, I scored the BEST deal on a pair of sandals during the Friends & Family sale. The sandals are normally $188 and I got them for $43.88! I've been excitedly awaiting the delivery of my new shoes all week. I just checked my order status online and was shocked to see that my order had been cancelled without any notification to me. I called the customer service line and was told the order was cancelled due to a "pricing error" that "is against their pricing guidelines". I said that was completely their fault and they should send me the shoes for the price they sold them to me on their website.

Horrible customer service. I was checking online evening dresses for a wedding, I snap a pictures of the dresses I liked. When I got to the I showed the young man the pictures of the dresses I wanted to see. He got so upset that I didn't have the web ID and yelled at me saying "You could've gotten the web Id. Now I have to go thru so many pages because you couldn't get the web Id." I asked to speak to the manager. She came right away but the man still was arguing with me, I have never in my life experience such a bad service.

On December 24th, I came to Bloomingdale's to purchase a few Christmas gifts. Anaida **, a sales person, whom I know from my previous visits to the store, offered me her assistance. She helped me find the necessary items and told me about the various promotions. Anaida suggested opening a Bloomingdale's card that gave me an additional 20% off. I am thankful for getting the great deals and customer support. Anaida ** is very supportive, nice, helpful and she knows what she is doing. The customer service could not have been more friendly and helpful. I am now a big fan of Bloomingdale's.

On November 28th I placed an order online for 3 items meant as Christmas presents. A week later I had no update as to where my order was. When I looked online 2 items had shipped and 1 item was cancelled. Now in a bind for a Christmas present, I called customer service. They told me the item was cancelled due to the fact that when the order was processed for shipping, it was no longer available. After explaining how this is inconvenient for me, she placed me on hold and came back saying she found the item and will expedite the shipping 1 to 2 days (which is a lie because one time I spent $30 to expedite an item and it still took over a week). How a company can not contact a customer to tell them an item was no longer available (when it was apparently) is ridiculous.

I am, in fact was a fan of Bloomingdale's. While traveling from India always saw the logo of the store in 'Friends' cereal. With great enthusiasm I went to the store on the thanksgiving evening, where I bought a bag for my mother (indeed a pretty one). At the cash register, I gave my American Express travelers cheque. I was told to sign the cheque and fill in the Bloomingdale's name. And was waiting for the process, suddenly a gentleman came in and told me about a certain issue with cheque and they couldn't accept.

I had attempted to purchase a few Christmas gifts online from Bloomingdale's to take advantage of various promotions. I placed the order 3 times and each time received an email back stating they needed additional information. The first call I made required a 15 minute hold time to be connected with a man that barely spoke English. He advised me that there was a limit on my credit card and I had to replace the order the next day and said goodbye. I asked to speak with his manager since he did not resolve the issue. The manager said that the representative gave me incorrect information. She said my billing and shipping address did not match and I had to place the order again. I placed the order again. The same thing occurred. I called again to speak with a representative, sat on hold for 15-20 minutes and was told the same information - shipping/billing don't match. I gave up.

I tried to use my Reward cards to make a purchase through Bloomingdale's online. There was a problem with the codes so I called customer service. These are loyalist cards I receive after spending $2500 in retail. I spent an hour on the phone with them; they dropped the call, I called back and finally got to the correct rep after having to argue with the newer rep that I wanted my original person because I did not want to have to go through and explain the entire situation again. Bloomingdale's/Macy's does this on purpose. They do not want a customer to actually spend their reward card.

We bought a very expensive leather sofa sectional from Bloomingdale's NYC. The sales person convinced us to buy "Worry No More" extended warranty being leather furniture and because of cost. Recently one of the buttons on the sofa seat popped out. I called up Bloomingdale's and they arranged to send someone from Tri State Service to take a look. When the service guy came in he said that they needed to order a new button.

I placed an order online for a $75 gift card. I received an email stating that I needed to call Customer Service to have it processed. So I did. I was on the phone for 20 minutes. Since I live internationally, I was told to give a US phone number. I gave them my boyfriend's phone number, who was sent a voicemail with the reference #. I called back with the reference # and I was placed on hold for 20 minutes. I was told that my order had to be verified. After the "brief" hold, I was told that my order wasn't processed. When I asked why, the person told me that they couldn't say why and that I had to contact my bank and that the next time I was in the US, I should fix it.

I tried on an evening gown in a Bloomingdale's in Los Angeles, but didn't want to buy it there and haul it home to Michigan, so I waited 'til I got home and attempted to order it online. They were out of my size, so I took a chance on one size larger. When it arrived, I tried it on and it was way too big. I figured it would cost a lot to alter it, so instead I put it back in the original packaging and sent it back. They say they offer free returns. Imagine my shock when they sent me an email saying they would not accept my return, as the dress was "stained." That is flat out impossible. I tried it on, took it off, put in back in the box... maybe took 20 minutes. My only thought is that it was somehow damaged in transit, or in their own warehouse. I will NEVER order anything from them again. Does anyone have any advice? I'm stunned. They say they're mailing the dress back to me.

The Bloomingdale's American Express Card is absolutely the worst credit card I've own. The APR is 24% compared to other cards whose APR is much lower and additionally this is the first time I have a zero balance and still have to pay a MINIMUM INTEREST CHARGE OF $2.00 MONTHLY. Don't feel bad if you aren't approved for this credit card, they are a rip off!!! Still when I call to close out the account they tell me I have a balance due and as a one time courtesy they will waive the fee. RIDICULOUS!!!

For years I thought "Bloomingdale's" was an upscale department store with great products & service. WRONG! On July 12, 2016 I ordered over $77 worth of Clinique products so I could get the GWP {gift with purchase}. The gift was full of great colors for me and new products I was excited to use. My shipment came in 3 different packages. However, when it arrived I did not receive what was advertised - I got opposite. I need cool colors which they advertised - they sent me ugly warm that I cannot use. So I called thinking it was just a mistake. Their customer service number goes to Nicaragua. I was told they didn't have what was on the confirmation letter & picture they sent me. Disappointed I needed to return everything.

I received a gift card to Bloomingdale's from my brother 2 or 3 years ago. When I attempted to use the gift card last week, I was surprised to find out that there was zero balance on it. I was told that if a gift card goes unused, it just needs to be reactivated. When I called the Bloomingdale's gift card line, the representative told me that there was indeed zero balance. Since I didn't have a receipt for the purchase of the gift card, she could give me no further information. With persistent questioning, I was told that my gift card was used for a handbag in New York in January of this year. I was never in New York, and I never purchased a $495 handbag.

Recently, Bloomingdales.com had a system outage during a sale. Because I wasn't able to check out and make my purchase, I entered an online chat. The agent could not assist me. I wasn't able to call at that time. I screenshotted my bad and bag ID and chatted the next morning. Bloomingdale's would not honor the sale prices, despite all the proof that I provided, that I made every attempt to complete the purchase during the sale. This is unacceptable and it's just bad business. Why perform maintenance during a sale in the first place? Any other store would have honored the prices.

I bought on June 30 one pair of shoes for a wedding at Bloomingdale's in Huntington Walt Whitman mall. The counter sales person look at the shoes very fast over the plastic on the shoes. And did not told me that the shoes was used. On July 1 my flight was cancel because of a storm. So I want to return the shoes back. I never used them. I never opened the box because I am thinking they are brand new. When I went to the store and the sales person call the store manager, Marie **, she said that she will not give me the money back because it was used. I never used the shoes. Since my flight was cancel I left to Boston Children Hospital to be with my daughter. They know that they sell me a used shoes. I am a mother of a 3 years old daughter and a 2 twins baby. And one at the Hospital since July 31, 2015. This store should not get advantage and steal money from a mother who have small kids.

I am sick and tired of mailing Bloomingdale's. I have proof of delivery that they received my return item. They have not replying for more than a week now. The only mail I received says they are investigating it. Sorry this is not a criminal case. Refund my payment...

I placed an order for 2 sofas for 5K. Sale rep promised that my order will be processed and I will received an email confirmation and receipt. After 2 weeks, I noticed I haven't received anything from Bloomingdale's but my credit card already have pending payment to Bloomingdale's. A week later, I got a call from their delivery service to schedule delivery. I called the online number for furniture department. They blamed me that I deleted my order number email and that they usually sent it out the day after the order.

I've never written any bad review regarding any business/service but I feel that with big store like Bloomingdale's, this needs to be addressed. So last week, Bloomingdale's has a FRIENDS & FAMILY event online. So I bought a Burberry Brit Bowpark Single Breasted Trench Black, $795 & an automated "Get 40% off Burberry Brit Red" sentence appear, I was yay. I didn't know that I'm saving on my favorite coat, it went down to $596.25, I ordered right away using my credit card.

Received a small package via FedEx on March 23. Opened and found an expensive bottle of perfume that I never ordered, in fact have never done any business with Bloomingdales. Immediately called their "customer support" and was told to ship the item back and the money ($100) would be refunded to my account. I said, "How can you refund via debit card when you are not supposed to have my card data in the first place??" She said, "We now have your debit card on file". I said, I will file a claim with state attorney general's consumer fraud department. Then she said "Someone with your card information ordered this". If so, why on earth would they order it sent to me? Wouldn't they order it sent to their own mailing address?

Placed an order online for $500. I guess because the order was so high they had to call me to verify the information. (A call they claimed to make but I never received) Since I didn't return their call they cancelled the order! No explanation whatsoever. I had to call back 3 times before they told me why they cancelled the order. Again I never received a call from them. Now I have to wait an entire billing cycle for them to release the authorization hold they placed on the funds from my card.

I have not received any paperless billing statements since 10/20/15. Couple of days ago, I received a letter stating that my account was late charged. I checked my email and then I realized that I have not been receiving statement emails from Bloomingdale's. I called them. As it turns out I made purchase of $72 in November and had late charges of $149. I paid $72 immediately and asked them to waive fees. The representative waived partial charges and was not willing to take the responsibility that their email server had issues.

Bloomingdale's changed their credit card billing system in August 2015. I don't know when they became aware of problems with the system but they do know account holders who are signed up for paperless billing are not getting their bills. Did they tell account holders about the problem? Don't be silly, that would be the intelligent and legal thing to do. No, instead they wait until your account is 90 days past due, report you to the credit reporting firms, then robocall you and not leave a message. How are you supposed to discover and deal with fraudulent activity on your account when you don't know about it until after your credit's been ruined?

I ordered a gift card to be sent to my daughter. The next day someone from Bloomingdale's called our landline for confirmation and I was suppose to return the call @ 6:00pm. I work and since I could not make the call they canceled the order only to place the order the next day and then to cancel that order because I did not call @12:00pm to give them confirmation. My bank put a hold on my card because of the two orders and two canceled orders - they thought it was fraud behavior. I should have left well enough alone. I was suppose to be speaking to a Service Manager, but who knows. I was promised that they would send the gift card with next day delivery at no cost to me. The trace that I put on the order today noted it will be shipped in two days from today, Standard Shipping. NO MORE business from me... I get better service from Wal-Mart. Something needs to be done for this behavior. Civil Charges?

I was notified by my bank that I had received a fraudulent transaction to my debit card from an online order from Bloomingdale's for almost $500. So I talked to my bank to fix the problem. Later the store calls my house twice; as I was told by my mom. They gave her a phone number so that I could call when I was available and order number because the bank had notified them about the problem and wanted to speak to me. I called later to see what they needed to know so this could be settled. I called the number I was called from.

Had the WORST (and strangest) customer service experience in my life with Bloomingdale's yesterday. If I didn't have a $75 gift card to use there I would have just bought the item somewhere else... Placed an order online for a Le Creuset braiser and got an email confirmation. I've been a customer & credit card holder for decades, had my wedding registry with them, and have shopped in store and online thousands of times. About 15 minutes later a rep calls me about verifying the online order. Odd. Convinced that the number that called me was a scam call, I call the customer service number listed on their website and confirmation emails.

I ordered an item on Bloomingdales.com and paid using my PayPal account. I returned the item on 1/22/16 and I checked the status a few days later. I immediately noticed they set the refund to be in the form of a gift card. I immediately called and spoke to someone in Customer Service to rectify that. I specifically selected refund to original form of payment. So, I thought everything was set straight and was told to look out for my refund in next 7 business days. It is now 20 days later and I have yet to receive my refund on PayPal. I have called both Bloomingdale's and PayPal several times to check on this status. I was then told it would take up to 14 business days (I was originally told 7 days).

I inadvertently mislabeled returns to Bloomingdale's and Sak's 5th Avenue. Sak's promptly returned the incorrect item to me with a letter stating it was not their item. This is when I was first made aware of my mistake. Thinking it would not be long before Bloomingdale's would do the same thing with the incorrect items they received. When that did not happen, I contacted Bloomingdale's customer service via email which generated an incident number **. An auto generated response said I would hear from them within 48 hours.

I placed an order online on December 12, 2015 and 10 days later I received an email that my order was cancel because the item was not longer available for shipping 4 day before Christmas Eve - seriously. Every time I want to place an online order and purchase something with Bloomingdale's their system is temporary unavailable specially when it's time to exchange the bmoney cards. What a coincidence. Their service is always down when you want to redeem their bmoney cards.

I saw a glimmer of hope with Bloomingdale's. My wife needed a 1/2 size larger in a Tory Burch sandal and the customer service email reply was so prompt and courteous. "Yes we will send you a new pair of sandals as you requested." Stupidly the store sent me the same size and also sent a return label to return the original purchase. What a waste. I thanked them for the courtesy and quick reply, but then was told they changed their policy and would not do exchanges. What?? 4 shipments of sandals later and I do not have the sandal I requested and Bloomingdale's paid the shipping charges x4. I will not waste my time with this store again!

Beware! If you shop at Bloomingdales.com, you're not going to get a credit card refund! Same thing happened to me happened to reviewers Dominique of San Jose, CA on Dec. 2, 2015 & Kathy of Sonoita, AZ on Sept. 21, 2015. Mailed back returns. Did not get a credit card refund. Received gift cards by mail. Called customer service. Spoke to 2 different persons. Said they could not help. All they could do was to make a request to a 'specialist' dept. At that point knew I would never see my $ again. Lucky that I used AMEX. Called AMEX for help.

I purchased an Burberry rain jacket as a surprise Christmas gift for my spouse. When I was checking out online, I selected that I wanted it gift wrapped for a $5 charge. The item arrived rolled up poorly in a brown box and not gift wrapped. Thank goodness I was home to receive it but I didn't have the correct box size at home. I called to get the $5 refund. They offered to ship the supplies but they wouldn't arrive in time so I passed on that. They are sending me a $10 gift card for the inconvenience but it doesn't change the fact that it was a very bad experience. I've had much better experiences purchasing items that are a fraction of the cost. I would recommend that at the very least tissue paper and a correctly sized box be supplied for free around this time of year.

I wish I could leave a negative star rating. I ordered a Pandora Ring from them on 11/30 which said I would receive it by 12/9. It was a birthday gift, not a Christmas gift. Well it's December 22nd and I still have not received the ring. I had to buy another gift. This is because they shipped it through FedEx Smart Post (very cheap way of shipping) which first goes out through FedEx then sits in their warehouse for God knows how long (mine sat for 2 weeks), then gets sent to the US Postal Service and that's another whole process as it has already been 5 days and they still do not have it.

I placed an order for a pair of men's Gucci shoes for my husband's Christmas gift from Bloomingdales.com and received an email confirmation and three hours later received an email saying that my order was "pending review" and I needed to contact Customer Service. I waited on hold for 30+ minutes for them to tell me that my billing address could not be verified. Mind you, I've made several purchases with the same card and same billing address and have NEVER had an issue.

I placed an order of a pair of Stuart Weitzman boots in Oct. Back then, it was scheduled to be shipped on Dec 8. I even called a couple of times to check on my order in Nov just to make sure they will be shipped on time. All I got was "Yes, it's scheduled to be shipped in early Dec." On Dec 3, I noticed an amount of over $600 was charged on my credit card by Bloomingdale's, so I called their customer service. They were like "Yes, your boots are shipped and scheduled to be delivered on Dec 9."

I bought three large Ralph Lauren area rugs on sale during Thanksgiving cyber sales. I received two of the three rugs, yet the invoice included stated that three rugs had been shipped and I was billed for three. The invoice stated that two rugs were packaged together - which is nearly impossible to roll two 9 x 12 rugs into a thin, shippable package. I called Bloomingdale's to check and see if the third might somehow be on the way. I first went through 10 minutes of automated garbage, telling me that according to the UPS website, the order was delivered in full.

I returned an item back to Bloomingdale's through mail. When returning the item online and they ask how would I like the refund back, I requested that it went back to my Bloomingdale's account. Submit. I receive an email saying they sent me a gift card for the refund. No, that's not what I requested. I sent an email reply back, stating that's not what I wanted. I wanted a refund. I called Customer Service and spoke with a rep. They told me the gift card has already been sent. I said again, "I don't want the gift card. I want it credited back to my account just like how I paid for it." They said it would take up to 15 days to reverse the gift card and to credit my account. I said, "Ok." I receive an email back saying they saw I spoke to a rep and I agreed to receive the gift card." No!!! I did not!!! Wow, really frustrating. They can't do a simple refund for $78.10.

Ordered six 5-piece place settings and a large platter for Thanksgiving on 11/16 with a delivery date of 11/25. Received a message on 11/19 that my order has shipped showing all seven pieces. I received three boxes on 11/24 each with two of the 5-piece place settings. At no time during this process did I receive any notification that the large platter was unavailable, would not be shipped, or was not included. Some type of notice during that eight-day process should have been sent so that I could have tried to obtain from a different vendor.

I placed the order thru live chat, because I want to ship the item to US address and I am using my country's billing address. After I gave out all of my credit card information, they said my credit card declined the payment. They requested me to tell them the credit card information again and call the bank, so after I gave them my credit card information again, I called and spoke with credit card department team member. The lady told me that they approved the payment but Bloomingdale's reverse the money back to credit card twice.

Four months ago I received a bill from the Bloomingdale's Loyalist program for a magazine I never ordered. I contacted them to rectify and they obliged. I continued to get billed (with late fees) and was told I had to submit paperwork to the fraud dept - I did so and asked them to close out my account as the process of merely getting these people to live up to their word, let alone getting a human being on the phone. Four months in, after I was told everything was taken care of and to ignore future bills - to no surprise, a new bill arrives, 25% APR, late fees, my $44 unauthorized charge was now in the upwards of a $150 balance. They now wanted me to re-submit the fraud documents they claim they never received and then they went as far as to tell me that this had to be handled by "Bloomingdale's Magazine", not Bloomingdale's Fraud, a route I was already deceived into taking months earlier.

I called in over a year ago because I had one credit card, but got two separate bills. One was for Bloomingdales Amex and the other was for the store. I couldn't determine when I was paying through my bank which account was getting paid. The customer service rep said she would fix the issue so it never happened again. I frequently go to Bloomingdales without my credit card and I use my drivers license. I've never had an issue before this representative "Fixed" my account. I didn't realize she closed my account. I don't have the luxury of shopping in store without the card. I've wasted my time calling customer service to see if they could fix the issue. I've talked to the retail manager at Bloomingdales. The customer service reps advice was rather annoying. "You should try and take your Bloomingdales Credit card with you." No **, really?

I have ordered from this company for over 10 years. I use the same email, same credit card, same ship to address, same billing address. Same everything. Yet, at least 50% of the time, I get a call from their Consumer Protection Department trying to verify details. When you place the order, it asks for a contact number they can reach you. I list my cell phone. Yet, when the Consumer Protection calls, they always call my home number. They give you 4 hours to respond. I am at work, and generally do not get home until after 5 pm. If you do not call within 4 hours, they cancel your order.

A few months ago I received an email from Bloomingdale's thanking me for paying my bill. However, I had not scheduled my online payment yet. It was not due for another 5 days. When I checked I saw it was for the entire balance of $6,0000. I did not have this money in my account. I immediately called Bloomingdale's and my bank and stopped the process. But I had to pay many fees. After about 10 long painful phone calls they said someone went into my account on a Friday at 6 am and scheduled the payment. BUT I do not awaken that Friday morning until 7:30 am. At some point, after a week of calls their tone changed and they credit me $134.00 in interest and waived all fees for all of my time and trouble.

I ordered Burberry Scarf cost $995 at Bloomingdale's.com. Item arrived with authenticity tag. Like NO tags at all on the scarf. The item looks like a piece of **, but Bloomingdale's charged it for $995. I took it to Bloomingdale's in Palo Alto to return it. First Sale associate took it in and issued a gift card to me. 1 week later, I came to pick up my other order, the shoes manager Marrisa approached me and said they cannot process the return because this item is not authentic Burberry, it has no. This is the item I received from online order, this manager said the item is fake. They placed security hold on my gift card and alert fraud. WTF!!! Instead they have responsible on their end, they put the claim on customers so they wouldn't have to refund their money. I then called the 1800 customer service and informed of the issue. This Lead customer service go by the name of Sarah inform me that she will coordinate with the store manager to find out what happen.