Bloomingdale's

Bloomingdale's Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

About Bloomingdale's

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Bloomingdale's Reviews

Filter by Rating

  • (7)
  • (3)
  • (2)
  • (4)
  • (195)

Popular Mentions

    How do I know I can trust these reviews about Bloomingdales?
    • 4,564,720 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Bloomingdales?
    • 4,564,720 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 3 Reviews 40 - 240
    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Dec. 13, 2020

    Wow. Where do I even begin? December 2nd I decided to treat myself and buy a Gucci bag that I had been eyeing for a while. I placed my order online without issues and thought that would be the end of that- boy was I wrong. 20 minutes after I placed my order I received an email confirmation that said my order wasn't quite yet ready to be processed and that I need to call and verify some info. Ok cool, no problem. I called, verified my identity, personal info, card info, etc. Then my card was declined. Ok no worries...sometimes my bank declines big purchases or purchases from overseas.

    I called them to let them know it was me and they said "No, your card was declined because of an incorrect security code". I had input all of my info correctly and told the CS worker at Bloomingdale's the correct code, so they had input it incorrectly. I figured I could call them back, have them enter in the right code and we could move on. How wrong was I. They ended up CANCELLING my order and said I had to order a replacement. This would be perfectly fine if the first order hadn't already placed a $2300 authorization hold on my bank account. I had specifically put enough money in this bank account to ONLY cover the costs of this purchase. So when they tried to order a replacement, my card was declined yet again (which would mean a SECOND hold of $2300 totaling $4600, not to mention my bank account has a daily spending limit of $3000 a day so even if the funds were there it would have declined regardless.

    After 2 hours of getting the run around from Bloomingdales and my bank, I was told I had to wait 3-5 business days for the authorization charge to fall off so we could try again (At this point I had spoken to about 10-12 different people from Bloomingdales, reexplaining my situation without any resolution on an employee mistake. Finally I was able to speak with a supervisor who gave me free next day shipping to remedy the frustration. Awesome! We're not quite done yet.

    Fast forward 6 days. The money was now available in my bank account and I could finally reorder my bag! Don't get too excited yet. I called the same number in the original confirmation email and explained the ENTIRE situation to avoid any confusion and reminded the CS worker twice about the free next day shipping that I was awarded. We verified my info, she placed my order. After that I asked a third time just to make sure if she had placed the next day shipping and then said that she forgot to and would transfer me to someone who could modify the order. (Come to find out I was charged for it as well!) I get transferred, they made the necessary changes and I thought I was home free. WRONG.

    TWO HOURS LATER I get an email that my order was canceled yet AGAIN. This time I was actually furious. I called the number and demanded an explanation and was told that my card was "declined". I knew this wasn't right because we had processed the order this morning and the funds were yet again taken from my account as an authorization hold. I asked to speak with a supervisor who then told me that it was cancelled because a change was made to my shipping. I then explained that I had reminded the CS worker twice which shipping method I wanted and that it was still input incorrectly. I also asked why a change in shipping would trigger a cancellation and if that really was why, then why did the representative not know it would cancel automatically if this were the case?!

    Expressing a lot of frustration I told them that if I did not receive some sort of store credit or coupon code I would easily go to Saks & Fifth to purchase the same item. After some back and forth I was finally able to haggle a measly $25 on my $2300 order (a whooping ~1% discount!) that was now being delayed 2 weeks (shipping included) over two separate instances of employee mistakes. Fast forward another 5 days (this morning December 12) the second authorization charge finally lifted from my bank account and I was able to attempt a third and final try. Yet again I called the number and explained I would like a supervisor on the line to make sure no mistakes were made in my order. All I requested was the free next day shipping and my $25 credit to be applied.

    In the meantime I went online to view the item in question and saw that it was now sold out. Great. All of that nonsense for actually nothing. I found the same item on Saks & Fifth and ordered it this morning with zero issues. I'll finally get the bag I wanted in a few days. This was my first experience with Bloomingdales and was hoping to do business with them for a lifetime but I will NEVER purchase any high ticket item from them online ever again. I advise all who read this to do the same.

    Thanks for your vote! Report
    Customer ServiceSales & Marketing

    Reviewed Oct. 31, 2020

    I went to the Bloomingdales website today and was immediately greeted with a pop-up that promised me 15% off my first order if I signed up for their emails. I did this and had to wait over an hour for their promo code email. When it finally arrived, there was a link to "Exclusions." It was the LONGEST list of exclusions I have ever seen. It was ridiculous. It was single spaced, tiny font and went on for almost TWO pages! I felt like they should've provided a list of what was NOT excluded. It might've been shorter!

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Sept. 25, 2020

    I bought $650 shoes and was to receive a promotional gift card for $120 for a September promotion they were running. The gift card would be sent first week of October after the promotion ended. After receiving the shoes I noticed that they were too big. I simply wanted to exchange the shoe for a different size. I had to order over the phone since they did not have the shoes in stock in any location, so I could not try these on prior. I called immediately and was on the line with customer serving for 52 minutes! The first person I spoke to I found out had been in training, so it is took 15 minutes alone to walk her through what I was trying to do. She did not understand what I was saying and I kept repeating it and walking her through it.

    I simply wanted to make sure I was going to receive the promotion still because it was just an exchange for smaller size. Realizing that this representative could not help, I asked to speak with a manager. I was now on the line with a manager who was apologizing for the situation. She understood what I was asking and said she could just give a gift card to my loyalist number if the first person screwed up the exchange and voided the promotional offer. This manager then transferred me to another representative who started from scratch.

    Now 30+ minutes into the call I was repeating myself for the 3rd time to someone who was not a manager. After 5 minutes of back and forth I demanded to speak to a supervisor and not to be transferred again. Now on the line with the 4th representative and 49 minutes into the call, the person I was transferred to began telling me that they will not offer the promotion since it passed. I told them I was simply exchanging for one size down. They did not care and said my initial promotional gift card would be voided. I told them to cancel my loyalist card- return the shoes- and that I wasted 52+ minutes on the phone with 4 representatives.

    This was the worst experience and most unprofessional customer service team I have ever dealt with. Nothing will give me back the time I wasted- as well as the aggravation. I hope to save everybody from having something like this happen to them over something so minor. I hope upper management is able to listen to the 52 minute call and realize what they are putting customers through. This is not customer service.

    Thanks for your vote! Report
    Customer Service

    Reviewed Aug. 31, 2020

    1. Received housewarming gift from a family member, multiple pieces came broken. 2. Called Bloomingdale's they said they would send a replacement item and sent a 30 dollar item instead of a 200 Dollar item we were gifted. 3. Called Bloomingdale's again, this time the said the item was out of stock, so they would send a gift card. 4. Bloomingdale's sent a 30 dollar gift card for a 200 dollar item. 5. Called Bloomingdale's again, they said they would sent another gift card. 6. Receive gift card on 7-7-20 go to use the gift card on 8.30.20, it says that the card has no balance. 7. Call Bloomingdale's and they say the gift card was used to buy another gift card?! It wasn’t, not by me, literally they offer no solution.

    We had explained to them over and over again that the item was a gift, they canceled the gift card when they realized it was being sent to me instead of the purchaser, BUT THE ORIGINAL item was shipped to MY address, it was a gift, therefore someone else who lives at another address sent it to me, so it would make sense that the card in replacement of the damaged gift would be sent to me, how is that so hard to understand?! In summary Bloomingdale's has probably some of the WORST customer service I have ever seen. I would never recommend anyone purchase anything from them and I will never purchase anything from them again.

    Thanks for your vote! Report
    Customer Service

    Reviewed July 30, 2020

    Hello, I had ordered a stroller with a bassinet and some of the items were missing! I ended up emailing just a few times and received a refund in a few days! They do value your feedback and want to make it right!!! There are a lot of negative reviews but I want to reassure customers, just be patient, it may take 1-3 days for someone to respond but your email will be addressed And your concern will be taken care of!

    Thanks for your vote! Report
    Staff

    Reviewed June 20, 2020

    Hi everyone, Let's start off with this, I would give this zero stars if I could. This is directed at Arien who works in the Sandro section of Bloomingdale's. Body Shaming? Without consequences? The salesman had the audacity to tell a customer that they wouldn't fit in a dress and stretch the fabric. A wonderful representation of what a distasteful and disgusting department looks like, and I would totally recommend coming here if you want to get body shamed and embarrassed.

    Being assisted by him, I wanted to try on one of the Sandro dresses that I originally owned and knew I FIT into. When I asked Arien to go into the back to get me a bigger size, he came back to tell me that he no longer had this dress. Why? Oh it's because he gave it to another woman who HE identified to be adequate enough to be wearing this dress. Just for your information, the dress I was planning to wear for my birthday. I have always been a loyal customer of Bloomingdale's but after this performance I would NEVER come back. If this man still works here just know that Bloomingdale's fully condones their employees to tell a customer whether or not they are fit enough to wear one of their dresses. Also Yelp is not the end of this and we will be contacting higher possessions to let them know of the disgusting and misogynistic behavior they are allowing at Sherman Oaks Westfield Bloomingdale's Mall within the Sandro section. Thanks!

    Thanks for your vote! Report
    Profile pic of the author.
    Customer ServiceStaff

    Reviewed June 13, 2020

    This is the first and last time I'll ever try to shop at Bloomingdale's. They sent their customer service overseas, and they do not care about anything. I wouldn't be surprised if the stores close, their customer service is so bad. The cs act like they are so entitled to their jobs. They are not going to have jobs if they don't pull it together and figure out what baseline customer service is all about. I thought Bloomingdale's was a high-end department store with excellent service. They must have gotten their cs people out of a prison work program or something. This is just unbelievable.

    Thanks for your vote! Report
    Customer ServicePrice

    Reviewed May 17, 2020

    I had to change the delivery address, the day after I placed my order, so I tried to contact the customer service. It was impossible to reach out to them for 3 days, on the 4th days they told me "it was too late, they couldn't do anything now, I should have tried before." I explained to them that I tried, they said, "Sorry it's the policy, you should try to call UPS," I called UPS, UPS told me Bloomingdale's were the only one to be able to change the address, as they are the sender!! To finish no one is able to change the address. It will cost me 100$ of uber to get it to go back to my place!

    Thanks for your vote! Report
    Customer ServicePriceStaff

    Reviewed April 12, 2020

    I've been a Bloomingdale's customer for over a decade, and if I could give them negative stars I would. So often, you order something, and it's sold out and your order is simply cancelled. I was considered one of their "best" customers, so I had no problem getting through to customer service, and I was well aware of their shady practices. Lots of weird extra fees added here and there. I'd call and dispute them, and they'd "forgive" them, but I wonder about charges I missed. I opened a card with them years ago, and this past fall I cut it up.

    My last order was a pair of $40 children's sneakers in September. In January, after not using the card for months, I paid off the complete balance. I checked the balance a month later to make sure, and it still said zero. Well, I forgot to check in March, and they'd charge me interest on I don't know what. Like I said, my last order was in September. Since I didn't see the interest charge, they started adding their mysterious "fees". The coronavirus happened, and I definitely didn't think to check.

    I finally got a letter from them in April. Their fees on MY PAID OFF CARD had now amounted to over $138 and they informed me they were sending a collection agency after me. I called and paid off the amount and demanded they finally close the card 100%. They informed me there might be MORE owing on interest on interest... For what??? I'd stopped shopping there for almost a year and paid off my card in total. Just a completely shady, poorly run con job of a company. STILL waiting to close my card. AND they caused my credit to drop by 50 points on a card I'd fully paid off. I hope they go bankrupt. Will never shop there again. Signed, "One of our best customers". (If this is how they treat their best customers, good luck if you're not a shopaholic.)

    Thanks for your vote! Report
    Customer ServiceStaffReliability

    Reviewed March 14, 2020

    I am very disappointed with Bloomingdale's. I have been a loyal customer for years. I have two black card accounts meaning I buy a lot in their stores and online. Recently I made a purchase online that was lost and I have never received it. We do not have a concierge in our complex to sign for the deliveries but somehow delivery person stated that concierge signed. I called the Bloomingdale's customer service twice and received a letter that they cant reimburse me or resend the package. I spent so much money in this store, won't be back. It is such a disappointment that they don't want to take care of their customers. It is not my fault if they contract with some unreliable delivery services.

    Thanks for your vote! Report
    Customer ServicePriceStaff

    Reviewed Feb. 18, 2020

    Bloomingdales in Aventura Mall horrible customer service. I went to do an exchange of a shoe that was not worn. The shoe material easily mark up. The shoe I was going to exchange it for the same just different size had marks as well. It’s just how it’s made. I had to wait 30 minutes for a manager Michael approval to only not get the service of exchange I wanted with receipt. Comparing both shoe looked exactly the same. I also felt racially profiled because a different race of lady just did a return before with 5 different pair of shoes that were worn out!

    When contacting corporate the manager Melony ** sided with the store manager. She was no help and didn’t make since when I asked her about the shoe in store that look exactly the same she stated it’s not up for sale. I state yes because I’m comparing and complaining and had nothing to say. Horrible company. Merchandise is too expensive to be treated so poorly. Will never shop there again in entire life!

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Jan. 26, 2020

    I am a loyal Bloomingdale shopper and been so for many years. Purchased online the Tom Ford perfume $240. Upon receiving it, the scent was horrific! I called the Bloomingdale customer service phone line, and the representative stated I can return the perfume for another perfume or for a full refund; I stated, I wanted a full refund. I asked the representative if I can return the perfume if I had removed the plastic wrap and representative stated, “Yes, you can return the perfume without the wrap.” Representative went on to provide me options for the return which was either sending me a return label to ship back for free, and get full refund or I was able to go to any Bloomingdale store and return for a full refund. I chose to do to a Bloomingdale store within the Willowbrook mall in Wayne NJ.

    As I waited patiently for a salesperson in the Tom Ford section at the Wayne NJ Bloomingdale store, I finally asked someone if they can help me; Bloomingdale store employee found the salesperson who was assigned to the Tom Ford section; Salesperson immediately states, "We cannot take that perfume back because the plastic wrap was no longer on the product, nor can you get a full refund." I explained to him that I checked with the Bloomingdale online representative before making this trip to the store and the online representative confirmed that I CAN return the product without the plastic wrap and get a full refund. Store Salesperson stated absolutely not. I left the store and called Bloomingdale online customer service and the representative sent me a return label and stated to return item for a full refund.

    I am very thankful that the Bloomingdale online customer service was able to resolve my issue, but it was truly a waste of time and energy going to the Bloomingdale store in Wayne NJ. I will never go to that Bloomingdale store in Wayne NJ. Bloomingdale online service and Bloomingdale in-store need to have the same policies and services to avoid such confusion and poor customer service.

    Thanks for your vote! Report
    Customer Service

    Reviewed Jan. 18, 2020

    One of the worst companies I've ever attempted to deal with. Tried to order online from them 3 TIMES. THEY KEPT CANCELLING THE ORDER. The Mean, and rude representation REFUSED TO USE THE SIGN UP EMAIL CODE WE HAD. They REFUSED TO HELP US ORDER EVEN ON THE PHONE. 3 phone calls, we finally give up. Absolutely ridiculous Company.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Jan. 10, 2020

    While shopping in store, we found some salad plates that we liked, but they only had one in stock, and we wanted more. After the difficult task of finding an associate in the store to assist us, we purchased the one, and were told we could order more for delivery to our home. So we did that, and a week or so later, the delivery arrived, but the plates that were shipped were not the ones that were ordered. So during the weekend I went to the store to try and straighten it out. The person helping could not figure out what to do so had to go find their supervisor.

    They did process a return and re-order, but the return was split between a gift card and the original payment method, even though the original payment was 100% debit card. She said it was a glitch, but no biggie since I was re-ordering, it should not be a problem. So today, I received the second shipment, and again they were the same incorrect plates. This is now the second time I received these incorrect plates.

    I called the customer service phone number, the automated process asked for my order number which I entered which it said it did not recognize. My frustration level is getting to the point where I am getting very annoyed. I am then transferred to an actual person who says they can see my order number. If the system did not recognize what I entered, how can she see that it is valid?

    I explain the situation to her, and she said sorry, but they do not have that item in stock, and they will refund my money and send me a return shipping label. She does not seem to care at all about the inconveniences I have been through trying to get what we ordered. Her attitude was more along the line of ‘how quickly can I get off the phone with this customer’. I asked her if I will be receiving a receipt for the return because of the gift card glitch from the first return, and before I could finish my sentence she transferred me to a gift card department that was completely useless and had no idea I was just on the phone working on this return already.

    They of course could not do anything because I had no gift card, and they could not access my order. So they transferred me to another department who also could not access my order and told me I had to return to the store. However, I believe the first person I talked to had already done the return and provided a return shipping label. Now what? I had no idea where I stood with my return. Complete carelessness from the first customer service agent. I am totally frustrated from the experience and my family has decided WE WILL NEVER SHOP AT BLOOMINGDALES EVER AGAIN!

    Thanks for your vote! Report
    Customer Service

    Reviewed Jan. 8, 2020

    I received promotional cards after purchasing in store on 9/17/19. The cards were expired in a month. So I made purchase online using the cards. One item was on hold then cancelled. I called customer service, stores, and even in store in person. Eventually Store manager said a replacement card would mail to me. After a few weeks, the card didn't show up. I called again, left messages to three store managers...the issue is still unsolved. Meanwhile, I returned some items, the promotional card value was deducted from the return amount.

    Thanks for your vote! Report
    Customer ServicePunctuality & Speed

    Reviewed Dec. 24, 2019

    There is a problem with their inventory control which translates to poor customer service and satisfaction! I ordered a Christmas gift on 11/23 and was on backorder and was informed it would ship 12/24 which was fine. I would just give the leather Tory Burch backpack to my daughter a few days late! Well ON CHRISTMAS EVE they CANCEL my order and state they can no longer fill! Really?? They could not have determined this 2 weeks ago to give me time to shop for another? That’s just a terrible way to treat a valued customer or does Bloomingdales not care about customer service?

    Unfortunately a similar situation occurred last Christmas when they sent me a parka instead of the leather coat I bought for a Christmas gift then said the leather coat pictured isn’t even a product they carry. Who sets up their online store? It’s a mess. Well 2 strikes and I’m out. Bloomingdales has lost me as a customer. I will stick with Nordstrom’s! Their online store is superior to any other! Merry Christmas!

    Thanks for your vote! Report
    Staff

    Reviewed Dec. 2, 2019

    We visit New York regularly from Australia and always shop at Bloomingdale's. My wife has a walking problem and we were greeted at the door by a very nice gentleman, Kyle ** and requested a wheelchair. This we do at each visit and normally one is made available. Kyle said no problem only to be told that none were available. We were offered a personal shopper to bring whatever we were interested in but this was not the same for us to shop. After some time a wheelchair appeared together with a personal shopper. This resulted in my wife purchasing four items from the ladies department. Full thanks and marks to Kyle ** who persisted with the wheelchair request. Without we would not have shopped at Bloomingdale's. Next visit I will call to see if a wheelchair is available.

    Donald

    Western Australia

    Thanks for your vote! Report
    Sales & MarketingPrice

    Reviewed Oct. 20, 2019

    I really like Bloomingdale's. They have a huge selection of clothing and shoes and when they have sales you can get some really nice things at a very good price. I don't live very near Bloomingdale's so I don't get to go there very often but when I do I find some great buys and I would recommend it to anyone who likes beautiful clothing, etc and go when they have a sale and you'll be very happy.

    Thanks for your vote! Report
    Staff

    Reviewed Oct. 19, 2019

    Lexington & 59th St Store is exciting to shop there. Employees are happy to help or assist me with my needs and wants. I felt very pleased to shop there. It has become my favorite store to shop...

    Thanks for your vote! Report
    Customer ServicePriceStaff

    Reviewed Oct. 12, 2019

    My Bloomingdale's experience has been filled with skeptical customer reps whom appear reluctant to provide services. They action project people of color should not shop in their store. On several shopping trips I needed help with facial cleanser and moisture cream, the rep began quoting prices before naming the product. Rep states: prices begin at fifty dollars while smiling smugly.

    Thanks for your vote! Report
    Price

    Reviewed Oct. 11, 2019

    Shopping in Bloomingdale's experience is like no others. Sure their prices are high but the quality of the merchandise is higher. When you wear something from Bloomingdale's you stand out. People can tell it is obvious that you have great taste and like the finer things in life.

    Thanks for your vote! Report
    Customer Service

    Reviewed Oct. 10, 2019

    This retail always have awesome customer service from helping you to find a item to checking out. There is always something new to see and I love the women clothing area is always neat. The trying on area is always neat and clean. You don't have to fumble over left over clothes.

    Thanks for your vote! Report
    Price

    Reviewed Oct. 9, 2019

    Bloomingdale's is spacious, easy to move around, items attractive. Sometimes designers are hard to find items. There are too many overpriced clothing, choices limited, need more bathrooms, some designers have more attendants on the floor than others.

    Thanks for your vote! Report
    Price

    Reviewed Oct. 7, 2019

    My advice: Pay attention to Bloomingdale's sales. Especially when shopping for something very very special. Got a gorgeous dress at a rock bottom price --AGAIN! Even if that occasion is still a while away. Many really good outfits can be worn in 3 or even 4 seasons.

    Thanks for your vote! Report
    Customer Service

    Reviewed Oct. 6, 2019

    Racial profiling and very rude. I will never buy a thing from this store again. It was very insulting not to mention embarrassing. Good luck because if they treat all their customers like that I'm sure they be out of business soon. Good luck.

    Thanks for your vote! Report
    Customer ServiceOnline & App

    Reviewed Sept. 15, 2019

    I tried to use a gift card to make a purchase online. Payment failed to go through multiple times and eventually I called customer service. They said there was a technical problem and that they would call me back in 3 hours, they never called back. The following day I called again. The woman over the phone took me through the order and then said it had gone through. I got a confirmation email. 1 week goes by and I check on the website, where it says my order was cancelled. I never got any notification that it was cancelled.

    I call again, and ask why it was cancelled. They said they need to confirm something with their "consumer protection". So I talk to them and they take my info and then they say the order went through. Now I got an email saying my order was shipped and 2 of the items are wrong. Bloomingdale's online ordering is an absolute mess, it's embarrassing.

    Thanks for your vote! Report
    Customer Service

    Reviewed Sept. 4, 2019

    I ordered a few other items, and they went on sale the day after. I called their customer support to get a price adjustment and they said they would. I later received an automated email saying I was not eligible even though according to their policy I clearly was. I could have easily reordered the items but by the time I dealt with the idiots running their customer service department, they no longer had any of the items I had ordered in my size. I wasted over $300 because of them and they did absolutely nothing to help. They even stopped replying to my emails which is completely disrespectful to the consumer. I will be taking my business elsewhere and advise anyone reading to not get this horrible company a cent.

    Thanks for your vote! Report
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 26, 2019

    I've been a loyal customer for over 19 yrs. I recently order items online for a birthday present with 2-day delivery. 1st package arrived on time. The 2nd one never showed, after 7 days of not showing up I called and was told the order was sent back to the sender. NO ONE IN THE ENTIRE CUSTOMER SERVICE DEPARTMENT COULD ANSWER why this was taking place. I spent over 2 hours trying to figure out what happened to no avail.

    Finally was told that I would have the order overnighted to me. Then after getting transferred to Alex rep # ** who was very rude and incompetent told me the items were no longer available and there was nothing they could do. So after 7 days from when I ordered and paid for my items they tell me that I will not be receiving them!! No one tried to take ownership of the issue and resolve it, just bounced me from one inept representative to another~~ Cancelling my account after 19 years! No one should have to deal with this ABHORRENT customer service!!!

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed June 18, 2019

    1.Bought 2 pairs of Gucci at the store 2. Received $200 reward card (should have been $250) 3. Realized bought them with the wrong credit card (for mileage points) 4. Purchased same 2 pairs online ‘cause wanted the mileage point (large amount) AND used my $200 reward. All good so far! One pair of shoes was cancelled due to back-order but received the other. Problem started when I went to return the original shoes (still wanted to keep the one that was cancelled online). When they got returned, YES I know they should take back the $200 reward I used HOWEVER, they took $250 (what I should have gotten to begin with) and credit me back MY OWN MONEY less what I should have gotten. Promising me that I get that back in reward "money".

    Customer service was the worst experience though!! The cashier girl got it however manager got back to me only a a week later while a supervisor from MIAMI on the phone was a complete unprofessional thinking he's right when he has no clue what he is talking about! Not to mentioned RUDE! Telling me they have to take $250 ‘cause that’s what I was supposed to get, BUT I DIDN’T (I have proofs and receipts) and think if he keeps telling me that that's the rewards rules (thief!) when I tell him I do not care for the rewards. ‘Cause if I have to return these shoes now Bloomingdale will take my point first (that I earned from any other spending) then give me the rest the way I purchased it. SCAM in broad daylight!!

    I ended up spending more on the shoes ‘cause they didn't give me my own money back and I lost the 200 cash reward ‘cause of the return, and now I can’t return the shoes if I don’t want them ‘cause I’m going to lose money to Bloomingdale's! I want my money back! But if I return these shoes I will end up owing them money and NO SHOES!!!!

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed June 6, 2019

    Worst experience with the new rewards program. They are actually making money out of customers. I had 0 points on my account. I recently purchased a dress worth 320 dollars, earned 10,000 points and hence 50 dollars rewards card (which I haven't even used). Week later I went back to return the dress as it didn't fit right. GUESS WHAT?! I got 289 dollars back, 10, 000 points were detected from my account and 50 dollars card was nullified. So Bloomingdale's made 31 dollars in profit. And I walked away with 31 dollars less back to me. The lady on the cash register had no clue about it. When I spoke to the customer service help line, they were super rude, and didn't really care about what I was trying to tell her or about the fact that I would NEVER like to shop at Bloomingdale's again.

    Thanks for your vote! Report
    Customer Service

    Reviewed June 3, 2019

    On 5/3/19 I ordered a jumpsuit to wear to my son's High School graduation. I received the order but it was a dress and was the wrong item number. On 5/15/19 I contacted the company via email and was told that my correct item would be submitted for reshipment. I was emailed a return sticker and I immediately returned the incorrect order. On 5/23/19 I then again contacted customer service (responding to the original email as instructed!) and asked if the reshipment had gone out yet because I needed it for graduation on 5/31.

    The next response on 5/23/19 said that they couldn't find my order and I needed to send all info (name, address, phone number, order number, order date). I sent all of this information again and also included pictures of the attachments of all emails to customer service including pictures of the wrong items and correct items. I also expressed my total amazement that such a high end department store could be so inefficient. I have yet to receive any response to that last email. I did not ever receive the item I ordered and decided to spend almost $200 at another store with $12 express delivery to get another outfit for the graduation. THIS WAS MY FIRST ORDER FROM BLOOMINGDALE'S AND IT WILL BE THE LAST!

    Thanks for your vote! Report
    Customer Service

    Reviewed April 15, 2019

    Those every 100 dollars spent you get $25 in rewards card does not work and you must call customer service every time. Live chat option is completely useless because they just all give you the customer service number. Loyalist rewards customer service is not available on weekends.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed March 28, 2019

    I bought the Gucci Bee sneakers ($620) from bloomingdales.com. They arrived and opened immediately to try on, I hadn’t tried them at a store. Noticed they seemed 2 sizes too small. Tried finding the size labeled in the sneaker and I noticed the shoes were clearly worn. Bottom of shoe dirty, sole insert dirty and worn. I was appalled the store would send clearly used and dirty shoes to me. Immediately called their customer service and said I needed to exchange for unworn pair. I continued to look for the size in the shoe and that’s when I realized they weren’t just used, they were total FAKE Gucci replica. Not even a well done replica. These were SO glaringly fake there is no reason the store’s warehouse could have been fooled. If these were really good replica shoes, I may never have known I paid $620 for designer replica. I was furious.

    Customer service girl apologized again and offered me $50 in my rewards account. That’s fine but the real issue here is HOW can bloomingdales.com let this pass their quality control? Obviously someone bought the real sneakers from bloomingdales.com and then they returned this fake pair to Bloomingdales.com. They got their $620 refund, kept the shoes and returned these. I’m sure lowlife crooks do this stuff all the time. Which is why there is no excuse for bloomingdales.com to not have better return intake checking the designer returns to make sure someone doesn’t return fake products and more importantly, that bloomingdales.com. doesn’t EVER send a customer fake products.

    Thanks for your vote! Report

    Reviewed March 27, 2019

    1. 5 different transfers for an address change for Bloomingdale's credit card, which did not reflect my update through the website. 2. Cancelled an order within 5 minutes of online purchase for change of color - service assured that the order had been cancelled. I ended up receiving 2 bags of same kind. 3. Bought 2 different bags online, both received bags looking like I bought pre-loved bags.

    Thanks for your vote! Report
    Customer ServiceSales & Marketing

    Reviewed March 6, 2019

    Never buy the WorryNoMore on your purchases. It's a total scam and Bloomingdale's customer service has to be the worst in the country. The voicemail never recognizes the entry so it either disconnects you or sends you to the wrong department. I spent $16,000 but I'LL never buy anything else ever again from any Bloomingdale's store. The absolute worst customer care I've ever encountered. They take your money, lie about their services and then give you no respect or answers while they push you from one department to the next. Beware... Spend your money elsewhere.

    Thanks for your vote! Report
    Customer Service

    Reviewed Feb. 3, 2019

    On Feb. 2 they have the Nespresso Inissia machine bundle listed prominently on their front webpage for $94.99. I thought that's a good deal so I added that item to my bag (cart), chose checkout, opened a new account with them, gave them all my information including D.O.B and address, enrolled in their Loyalist program by agreeing to be spammed, and after all that chores finally I was greeted with the message that "An item in your bag is no longer available, please remove it to continue the checkout process." What?! I thought the item was sold out during my lengthy checkout process, which took me a while. So I closed this window and returned to their front page to see that Nespresso Inissia bundle was still listed for sale.

    I went through this purchase again and saw the same error at the end, and I finally realized that Bloomingdale's was selling non-existing item to trick me into providing them my personal information. I emailed their customer services telling them they shouldn't list items not available for sale, and their response was "sorry for the inconvenience, but our fulfillment inventory information wasn't linked to our website." I was amazed to ask myself what kind of online store is that??

    Most sarcastically, they continued to send me 3 emails urging me to "finish the checkout process" for an item they don't have! What a joke, but it's not funny to me. My conclusion is if you don't want to waste your time and got your personal information involuntarily collected, don't buy from Bloomingdale's online store. If you go to their physical stores, at least you can see for sure if an item is in stock! My advice to Bloomingdale's is if you can't even reflect your inventory on your online store, please do the public a big favor by not operating your online store and wasting everybody's time.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Jan. 7, 2019

    On 12/16/2018 I earned a $100 (loyalty card), I went to the store located in Aventura Mall to purchase a Fitbit watch for my daughter to give for Christmas. They're not in the store but the salesperson ordered for me online Reservation # ** for the amount of $85.56. I received the watch before Christmas. When I opened My surprise was the watch has been used, scratched. Immediately called Customer service and presented the situation. The representative's name Paola apology for the inconvenience and offered me to send me another and she send me the receipt via email in order to send the watch back. That was on 12/21/2018 9:32 am. After that call the only email that I received was the receipt. Days later I received a letter said “the merchandise listed is no longer available... We have not charge your account..." But the money in the card still missing... No any email explaining the status of my Money back.

    I called again and explain the incident and the representative gently said the money will be back the next day in the same card. I asked him..."Are you sure if tomorrow I go to the store I have my money back?" He said, "Yes..." I went again to the store and guess what? The money wasn’t in my card. Was really annoying after I asked, no email, nothing. Since I was in the store the Natalia ** saw in the system and confirmed me that the watch was back to Bloomingdale's, but the money No. She called her supervisor Claudia ** who take time tried to helping with that situation, she made a call and she comunícate me soon I will receive another card with the amount of $85.56. I spoke with 3 different representatives...with different answers. Today 1/7/2019 still waiting for my money back. That was really bad experience, I did not expect something like that from Bloomingdale's.

    Thanks for your vote! Report

    Reviewed Dec. 24, 2018

    I ordered a pair of shoes online to be picked up in Huntington, I checked the order before I went and it said not available. I called to have it switched to another store. They told me I would have to pay for them again and wait for a refund. I don't know who has an extra 120.00 lying around to do that. Why could I not just change stores. I had to cancel the order and not have a Christmas present for someone until the money is refunded.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Dec. 24, 2018

    My search for MK combat boots took me to Bloomingdale’s at The Shops at Riverside. As I entered the department I was looked at but no one offered to assist me. There was one associate who spoke. I asked the other male associate if he had the boots. He was very dismissive. He pointed to another associate to assist me. She was just as rude when I didn’t have the model # and she quickly stepped away. I began looking for the picture to show the item I was looking for. Another female associate assisted me. She was cordial and found the boot. I have NEVER experienced such rudeness!!! Saks is very exclusive and they treat every person with a smile and offers assistance!

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Dec. 23, 2018

    I believe they purposely make it next to impossible for you to use their Loyalist points or promotions. They'll make you jump through hoops, wait on the phone for over an hour, pretend to help solving your problem while in reality nothing happened. I've earned 10000 points ($50) in October and I've an email to confirm it. However on the email it states there is no email address linked to the Loyalist number (red flag! - How can you send email while telling me there's no email linked to the account). I can update the info or shop at the store. I called, the girl told me to update email using their phone system, or shop at store. I went to the store at Stanford Shopping mall and guess what, my Loyalist account shows 0 points.

    None of the sales associates could do anything (big surprise) so I tried customer service. The lady was nice enough to call on my behalf and the wait time was over 15 min and she said "they work off Eastern time and is probably closed." Since I already drove out I decided to wait. 45 min and a few people later I was told they just issued the Loyalist points to me and I need to wait 24 hours before I can use them, and I made the purchase in October!!! When questioning this I was told I was talking to a supervisor and I can hear her typing on the keyboard. She told me she'll give me extra credits but I cannot use them until tomorrow. I told her I do not want extra points, I just want to use the ones that I earned! Her reply was that there was nothing she could do. Reading all the other reviews now I believe these "Extra Credits" are probably phoney and unusable. We'll see what happens when I try to make my purchase tomorrow.

    I usually shop online with different stores and brands and no one is dishonest like Bloomingdale's, and judging from the other reviews I am definitely not alone. Lesson that I learned: Take your business to Saks, Neiman or Nordstrom. They act like the high end retailers that they are supposed to be and provide far better services. This will be the very last transaction for me with Bloomies and with the tight competition in retail business I wonder how long they can last.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Dec. 1, 2018

    I have been with Bloomingdale's for a while and honestly, they were not bad. Until recently beginning from Thanksgiving holiday shopping, every time I buy something online, I had to call customer service. The first 2 times were fine despite waiting time the customer service was able to replace my orders. But I tried to buy a Canada goose jacket yesterday, applied my reward card, of course, I had to call again. The rep asked for all the info and ended up telling me that my order was canceled due to mismatched information?? Excuse me?

    Then I was transferred to another department, they just told me that my order was canceled because the item is no longer available? How could that be? It is clearly listed online that the color and size is still available even I checked a day later still listed. Today I tried to buy some jeans and shoes online and got canceled again! This is extremely frustrating that I have to call them every single time I buy something and telling me it is canceled. I ended up shopping with NM without any hassle. Just a very bad experience.

    Thanks for your vote! Report
    Price

    Reviewed Dec. 1, 2018

    Available even though when I placed the order it was in stock. In my experience when ordering in any website the item only lets you order of it is in stock. Although I realize this jacket was marked down considerably it was in stock when I placed the order and maybe the low price was not legitimate. In any event I the consumer a week later has no jacket and a smile I am sorry from Bloomingdales. No acceptable. I will shop elsewhere in the future.

    Thanks for your vote! Report
    Customer Service

    Reviewed Nov. 18, 2018

    After repeated attempts I noticed red lettering above the payment page online that said if your Gift Card has 15 numbers, please call Customer Service. Really? Isn't that ridiculous for a company of Bloomingdale's (diminishing) stature? It is 10:00 p.m. on a Saturday night. Customer Service not open. And why the rush anyway? It's a Gift Card. It should work without the hassle of calling Customer Service.

    Thanks for your vote! Report
    Customer ServiceSales & MarketingStaff

    Reviewed Nov. 8, 2018

    Ordered a pair of drapes. Received one. Customer service dispatched replacement of a pair. Received a single item again, contacted customer service and all should have been squared away, but instead they shipped me another single drape and posted unauthorized charges on my credit card for the previous two previous shipments. Have been a nightmare to deal with and I was even accused by customer service rep of trying to scam Bloomingdale's by requesting refunds. Horrible experience. Had to file fraudulent charges claim with my credit card and still pending outcome. Never shopping at Bloomingdale's again. Shame on them.

    Thanks for your vote! Report
    Customer ServicePriceStaff

    Reviewed Nov. 5, 2018

    I had HORRIBLE customer service. They are totally rude and incompetent. I tried to buy a suit online and it was on sale. The credit card did not go through but Bloomingdale's did not notify me. About a week later, I called and the customer service person tried again and told me the purchase went through and they honored the sale price. I did not receive a confirmation so I called again. They had no record of the previous call. Finally, I was able to purchase the suit and at the sale price.

    After receiving it, I saw that it was on sale plus an additional 25% online incentive. I called the next day and they said that they would do a limited price adjustment, not the full amount. I spoke to a supervisor and they said that there is nothing they can do. I asked for another supervisor and no one was available who could help AND they told me that no one I talk to could change the decision because it is "company policy." Since I have 365 days to return it, I can return it and buy it again at a lower price. But, on second thought, their customer service is so bad that I am just going to return it and NEVER EVER buy from Bloomingdale's again.

    Thanks for your vote! Report

    Reviewed Nov. 2, 2018

    I was on the phone over 45 minutes yesterday. Today an hour. It’s unacceptable. I wasted so much time on hold and with incompetent reps. I’m done. I’ll keep my card and won’t spend a dime. They are also appear of Macy's. Some don’t speak good English and others don’t understand it. Left if hold and transferred several times.

    Thanks for your vote! Report
    Customer Service

    Reviewed Oct. 19, 2018

    This may have been more stars but after 3 phone calls I was still talking to the operator who could not connect me to the men's dept. This is Bloomingdale's, not Walmart I'm calling. I'm normally patient but this was way beyond any inconvenience I would expect from Bloomingdale's. I was connected to HR Bloomingdale's in South Coast after my 3rd attempt and of course my questions which pertained to the men's dept could not be answered. How ridiculous. Nordstrom... here I come.

    Thanks for your vote! Report
    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed Oct. 9, 2018

    I hold a credit card with Bloomingdale's. I've spent a few grand and always on time with my payments. A while back I tried opening a dispute on the phone explaining to Bloomingdale's I was sent something not as advertised. Story short later I found out they closed the dispute as RESOLVED without communicating with me for evidence. I was upset and let it go because they came out rude on the phone.

    Today 10-9-18 I tried opening a dispute with another company that pulled a scam on me as well for 185$. After I told that company not to charge my credit card because the item I ordered on their website was not available in the color I wanted, so I told them why are they false advertising? So I emailed them and told them to not charge my credit card until I am notified first after they receive the real order from the manufacturer with the right color this time. Guess what?? This company 'EBONYLINE.COM' NEVER bothered to email me back for confirmation so I can give them the ok to charge my card and they still sent me the wrong color.

    When I called Bloomingdale's CARD customer service they were so rude to me AGAIN!! Told me also that I had only one option to send them proof of my messages, which is by fax. I said I didn't own a fax and I was recently in a car accident which was hard for me to get in my car to get in line at Kinko's to do this. They rudely said, "Oh well. Can't help you!" So unethical, unkind to my ACCIDENT injury PLUS WITH A VERY SERIOUS ILLNESS that limits me what I can do. SHAME ON THEM!!!

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Oct. 6, 2018

    Beware of placing phone orders at the Costa Mesa Bloomingdale’s. I called the store to purchase two All Saints cardigans that were available at their store. For some odd reason, Bloomingdale’s will not allow other stores to order an item for you and have it delivered to you. YOU have to call the store and place the order and they take your credit card number over the phone. Well, I did that and guess what, I never got an email confirmation and now I'm calling the store directly to figure out what happened to my order. I bet the person taking my order screwed it up. The customer service number won't help you if you place a phone order as they will not have a record of it since it wasn't placed online.

    I've called the Costa Mesa store repeatedly and they will not call me back to confirm that my order was placed. I now have to call my credit card company to verify that the charge was made then likely cancel it to ensure I don't get charge for something that I will never receive. It's so easy to order something at Neiman or Nordstrom if they don't have it in their store. They can easily call another store and place an order and have it delivered to your house. Bloomingdale’s is the worst. Never again.

    Thanks for your vote! Report
    Customer Service

    Reviewed Sept. 21, 2018

    My Bloomingdales.com account was breached twice and each time the security and fraud department gave me no information and very little guidance. I received an email alert. Someone made changes to my account and when I logged in I saw someone had changed my default address to somewhere in another state. When it happened the first time the security department just told me to change my password and delete the address. I asked if they would look into the incident and they just restated their initial guidance. When it happened the second time they gave me the same exact guidance because "that's what they were told to say". The security person told me they have received several calls about this. The two incidents were months apart and they still haven't found a way to prevent this from happening.

    Thanks for your vote! Report
    PriceStaff

    Reviewed July 21, 2018

    I was shopping in the men's department today, I went to the cash desk to pay, the two items were priced at 49 dollars each, when the salesperson put the items through one came up at 78 dollars, I asked the sales person if that was correct. He said they were priced differently because they were different colours. Anyway I paid and when leaving the store checked the price and they were both 49 dollars. Anyway to make this warning quicker it was sorted until I get back to my hotel to find a t-shirt which I have never seen folded up in one of the items with the security tag still attached, I phoned Bloomingdale, told them the story and I was cut off. This is a warning, check your bag before you leave, I can't imagine what would have happened if the alarm went off when I was leaving the store.

    Thanks for your vote! Report
    Profile pic of the author.
    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 4, 2018

    I received a gift which was on backorder. I called to find out the status and the agent told me she would send me a credit instead. I accepted the offer. The credit never arrived. I called back on 4 separate occasions and each time the representative told me either the credit was in process or it was in the mail. Last week I called again and I spoke to Sylvia and Josh and they both told me in a condescending and belittling manner that I will not be getting a credit and I should call the sender of the gift because the sender was not charged since the BLOOMINGDALE'S REPRESENTATIVE canceled the order when asking for my credit. All this was unbeknownst to me. Obviously, I am not going to burden the person who sent the gift, especially, since the offer of the credit was from a Bloomingdale's representative.

    I was also told that all phone conversations were recorded. I asked that they review the phone messages, but no one of ever responded to me. It is without a doubt the most bizarre customer service experience I have ever experienced. I realize the that Macy's stock was nearly $70/sh 3 years ago and now it is around $36/sh. But I would not expect them to stoop this low to make a frequent customer this dissatisfied. I live about 3 miles from a Bloomingdale's and I will never shop there again and will recite my story to whoever will listen. This is all on top of another gift that I received from Bloomingdale's. In that order the gift (cheeseboard) arrived broken in half. It was not in its original box. But rather a makeshift carton with no stuffing and a shipping label to a person that I never heard of. This company appears to be in total disarray and has no procedure in place to get problems like mine resolved.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed May 18, 2018

    I bought a Burberry purse, and I asked for another one because the pictures were different from the real thing on the Internet. While communicating with them, the first customer service said that I couldn't find my order number and had a bad attitude. Then I called another customer service and he said he could send me a new one. When I got the new findings exactly the same as the original one, then I called and asked for a refund. This customer service unexpectedly let me only return to the store inside, he does not give me label. I said I could pay the postage myself and let him tell me the return address. He still turned me down. Only way to return it is to return directly to store. I do not have this shop in this city, I am very very helpless. Finally, I had to send my friend from California to give me a refund!! This is one of the most spammy sites. I don't want to see this site and the mall anymore.

    Thanks for your vote! Report
    PriceStaff

    Reviewed May 13, 2018

    5/12/2018 went to the men's department of the King of Prussia location and attempted to purchase 5 items. We were approached before we had selected our items by a sales associate, Nancy, who later blew us off once she saw we had our items and she would get no commission or recognition for helping. Once we were at the register after we flagged her a second time, she claimed that the credit card was denied after the reader malfunctioned. We requested a supervisor as she said we "must have gone over our limit."

    As the manager came over it was clear he was making mocking gestures of us swiping the card wrong and laughing. He swiped the card once, typed in the numbers and said "The credit card company clearly won't authorize your purchase, sorry." He walked away. We waited in line a second time as we checked to see if we got a message from the credit card company (we did not and used the card before and after this transaction) and then paid with another card. When we finally got to the front and asked if we could pay with another method, Nancy said nothing to us. She grabbed our items which were still at the register and bagged, scanned them again, and then rushed us out of line again without a word. These people are uppity, have no interest, and will make excuses to get you out of the way for a bigger better deal. Don't even bother.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceStaff

    Reviewed May 11, 2018

    This is the 3rd (and last time) I have had a less than satisfactory experience with Bloomingdale's online shopping. I have no issues anywhere else - any site - no problems. Magically, my account suddenly didn't exist so when I went to check out - it said the email was never associated with Bloomingdale's - WHAT??? I have ordered numerous times (two other times there were issues with the order) in the last 3 years. I called customer service and was sent on a two hour nightmare of being switched to different representatives, all of whom had no answer and just kept sending me off to someone else - two times, they just hung up. I guess they really don't want the business and that's fine with me. I will never shop at Bloomingdales, whether in store or online.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed May 6, 2018

    On 4th March, the last day of B money season, I went to Newport Beach Bloomingdale's and bought four Burberry classic scarves as gifts. Actually they have none in the stock, but the Bloomingdale's salesgirl really wanted the deals, she acted so nicely and helped us for hours. And we are intrigued by the B money things. At last, she helped us order at her counter's computer two Burberry classic scarves, that they would be delivered to Newport Beach Bloomingdale's by my name. She promised that she would call me as soon as she received them and helped me wrapped in gift boxes. And she checked the stock saying that Century City Bloomingdale's may have several in stock, so we bought two other styles in their store and went to LA for later exchange. Okay! We did everything what she said! And we received four B money cards that day.

    Then the damned bad stories came afterward, until now I could not believe it, it is what an American famous chain shopping stores would do to their customers! As we lived in the South Orange County. We planned a drive on the 8th March to Century City Bloomingdale's for two exchange, but after driving maybe 4 hours back and forth. Century City just told us that they didn't have any Burberry classic scarves in stock. They didn't know why NB Bloomingdale's found the stock. The manager there said that he could only help us order 2 online and sent to our home. And promised that he would send me 200 dollars B money cards by mail later. But it turned out he didn't keep his promise, what I had got is 125 dollars. And he sent me super late.

    Then, the climax came. Remember? Another two shipment should be sent to Newport Beach Bloomingdale's. I waited almost one or two weeks that the salesgirl would call me. At last, I had no choice but call the Bloomingdale's by myself. Another salesperson answered the phone, he told me that they could not send customers' online orders to the stores. It is totally against their rules!!! Because if they don't have the staff by my name, they will just reject the delivery. He told me that he didn't see any package with my name. At that time, I got freak out. What?! But the salesgirl just did this on my case!!! And I need to send gifts to friends. So I rushed to the Newport Beach Bloomingdale's, and asked everywhere, what's happened to my two Burberry scarves. Okay, the weirdest thing is, they gave me one, and said another one was rejected by somebody in the store. WTF!

    The most interesting part: On 17th March, I went to Costa Mesa Bloomingdale's to spend my four B money cards. None of them is workable. There are no B money in them. And Tory Burch salesperson told me maybe I should wait sometime and they would be activated. And I never would forget that day. As it was the first time in my life I witnessed a robbery at store, and I was just a meter away at the Tory Burch. I saw the burglars running behind my back. Nobody came to console the customers, salesperson said that happens quite common in Costa Mesa Bloomingdale's. Okay! I was so so so frightened that day, I paid everything in credit card and went directly home.

    Then on 20th April, I went to Costa Mesa Bloomingdale's and Newport Beach Bloomingdale's to ask why my B money cards didn't work. They didn't give a **. And treated me like **. One salesperson at La Prairie just interrogated me with a so so so awful attitude, she said nobody would help me out in the store. And she said that it was my fault. But Bloomingdale's was the problem maker at first, right? Remember?

    Then I went to Newport Beach Bloomingdale's, I was indeed curious about that salesgirl at Burberry, I collected myself and went to Gift Wrap place the Arika ** received us, she checked all the four cards issued by them, they are definitely no B money in it, the card we got from Century City had once 125 dollars in it. She promised that she would try her best and reported to her GM, and gave us back feedback on 22th April. But we waited, she didn't call. Then we called her back. We left several voice messages with our phone number for several times. Sorry! She gave NO REPLY. We figured out that we could call the reception table and transferred to her desk. Yeah! We finally reached her maybe after one week! FINALLY! She just told us that her GM wasn't there, she need more time to report. Now, it's already been weeks!!! Arika got the lamest excuse!!! If you cannot solve the problem, say it!!!

    First, I think that Bloomingdale's should do training all their staff. Second, Bloomingdale's should have a department called "customer service", the real customer service. Third, Bloomingdale's should not issue fake B money cards to their customers. I feel that I am the lucky one, this was my first time shopping with Bloomingdale's, and I found that it sucks way out of the world. I liked buying good many stuff. But Bloomingdale's will never be my choice, ever! For their poor customer service, bad salesperson's attitude, issuing fake B money cards to customers.

    Thanks for your vote! Report
    PriceStaff

    Reviewed May 6, 2018

    BEWARE! of purchasing fine jewellery from Bloomingdale. I have been a faithful customer primarily in their Miami The Falls store since the 1980's. I particularly have purchased many types of fine jewellery, consistently and giving the David Yurman collection much preference. For the first time ever I visited the Yurman display today in regards to problem because one of my wife's necklace clasp became loose. This is not the first time I have had a problem with their claps. I have a man's gold bracelet sitting in a drawer somewhere with the same problem.

    The lady at the Yurman display at the Falls Bloomingdales refused to accept the item because she "could not match it" to any of the dozens of purchases that appeared on her screen under my wife's loyalist number. She did find some purchases of necklaces but said she was "not sure" if that necklace belong to any of them. She said that the pendant on that necklace did not go together. Of course, people switch pendants on necklaces, and by the way it is a David Yurman pendant. This is absurd, many years as a loyal customer and the refuse to fix a clasp on a very expensive over priced "piece of ** metal". No wonder all these retail stores are going out of business.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed April 21, 2018

    On 4/18/2018, around 6 PM. My Wife and I had a Sisley product to return, unopened and un-used . She used the sample and did not work for her. The clerk (Steve) at the counter told us that he had to look for the cosmetic manager and left us at the counter for a long time. We had a bad experience with Steve at another counter long time ago and as soon as he saw us at the counter, he stopped helping his customer and told us he could not take anything back since we had some returns in the past. His rude behavior shocked me since I did not even say anything yet. There are no rules on the receipt or sign posted on the wall to confirm that.

    Finally the shift manager and floor manager showed up and told us we had to return the item to the original store where we purchased. The shift manager told us that the other store's Sisley counter (South Coast Plaza) was leased and their Sisley in Fashion Island was not leased so we had to take it back. That logic was not acceptable to us, but she took the product back. After we walked out, I called the original store (South Coast Plaza), Sisley counter and asked them if they were leasing the counter and she said negative. So we were lied to and treated like a 2nd degree citizen because some of the employees at your store in Fashion Island handle things at their own discretion. I think Bloomingdale's needs to spend more time training the new employees, or they choose to hear more bad reviews.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceStaff

    Reviewed April 19, 2018

    My Thai girlfriend made an account and tried to purchase a purse online to try and take advantage of some deals! She filled out her order just like you would any order online, filling out her name, billing address, shipping address, and she submitted the order. She got an email saying her order was cancelled because they need to "verify" information. She could not get help because customer support likes to pick on perceived "weak" people, like those who don't speak English natively. So I called ** Bloomingdale’s and spoke to robot level 1 who kept saying that they cancelled her order claiming that they could not "verify" her phone number. Even though it was her first time signing up for an account and we provided her phone number and her other only phone number she's ever had (which logically would not have been on the account, but we tried it).

    That was not enough though! I even have the Gmail account on file they wanted but I guess it's TOO HARD TO VERIFY CUSTOMERS THROUGH GMAIL. They said that the phone number does not match, but that it also might be a name or address issue. Even though I’m in her account online and see everything is up-to-date, and there is no phone number saved in the system. The phone number on her order matched perfectly with her active number!!! What a joke of an online profile, joke of a policy where they "verify" your information using some "secretly" 3rd-party that they can't ever tell you about. SOUNDS LIKE BEHIND-THE-SCENES DISCRIMINATION TO ME.

    STILL NOT ENOUGH FOR ** BLOOMING**. They keep constantly responding with the same canned drivel OVER AND OVER. "I'm sorry sure but we cannot verify that phone number. It might also be related to the name on the account or the address." The only thing we can do is drive to another state to prove her identity in person with a driver's license? What is this? What kind of company does a "verification check" on you using some secret system they can't tell you about? That's more secretive than the credit scoring system! I have a feeling Bloomingdale’s discriminates against Thai and other "weird names" because nothing else makes sense. The address, 1000% correct. The phone number, 1000% correct. The name, 1000% correct. I guess they just hate doing business with Thai people. Well you lost our business forever. ** off.

    Thanks for your vote! Report
    Customer Service

    Reviewed March 13, 2018

    One of the worst customer service companies in the world. I will never shop here again and I am a top customer. The sales associates and managers are incompetent and demeaning. Not customer-service oriented whatsoever. I have reached out to store manager several times and still have not received a response. I buy Gucci, Tom Ford and other brands, but never again. I will take my business to Barneys, Saks and Neiman Marcus.

    Thanks for your vote! Report
    PricePunctuality & Speed

    Reviewed March 12, 2018

    I purchase a burgundy dress online on the Bloomingdale's website for a wedding. I was given a tracking number and I received the dress on time. The only problem I had was the dress was a bit overpriced but overall it was a nice experience for me personally.

    Thanks for your vote! Report
    Verified purchase

    Reviewed Jan. 23, 2018

    I bought a necklace from the online store on December 8th 2017. Not only did they send me the wrong item, it is now January 22nd 2018 and I have yet to be refunded my money. I have contacted customer support 4 times and each time they gave me the runaround. At this point I am very doubtful that I will ever see that money again. I will never buy anything from here ever again. I don't even waste my time writing complaints about companies but this is driving me up the wall. What kind of business is this where they let you go a month and a half without compensation? This is ridiculous.

    Thanks for your vote! Report
    Verified purchase
    Customer ServicePriceStaff

    Reviewed Dec. 30, 2017

    I placed an order and realized I forgot to apply promo code. As you can see in the fourth paragraph from their instructions, I could just call and make changes on the phone. Therefore, I called but the lady on the other side insist she cannot do anything except for the "price match". If Bloomingdale's cannot do what they promised, they deserve at least a bad comment.

    Thanks for your vote! Report
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Nov. 30, 2017

    I specifically waited to purchase a particular item until the cyber Monday 25% off. I placed the item in my cart, began the checkout process, etc. and when I clicked submit, I received a message that the item was currently unavailable. I couldn’t believe it because I was already in the checkout stage and confirmed payment so I left the site and came back, and sure enough the item was gone. The next day, I went into the site, and the item was available.... at full price. I called customer service who confirmed that the item was available but said there was no way to enter the 25% off discount. The salesperson even admitted that Bloomingdale’s is known to do these kinds of things where you are in the process of checking out and the item suddenly disappears. It’s just plain bad business and seems like a scam to me, especially when the salesperson AGREES. During a time of hyper-competition online for sales dollars, how is Bloomingdale’s still in the game???

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 8, 2017

    Order was due to be delivered today 10/7 via USPS after Bloomingdale's used UPS mail innovations to ship it. USPS didn't attempt delivery or leave a notice but stated they did and that it won't go out again for delivery until after the holiday. However, they left me a voicemail stating they have two packages with the same barcode and address and that if postage covers both they will both be delivered otherwise one will likely be sent back. Bloomingdale's customer service rep assures me only one package was sent and I don't have to pay USPS anymore for shipping although USPS's email stated a payment was due. I spoke with the most condescending rep via chat who told me to check the tracking as if I didn't do that first thing before hopping online to chat! She didn't actually read what I wrote and completely blew off multiple very specific questions I asked.

    I had to call to finally get some real answers only for the girl to put me on hold while she called USPS because she said she would verify with them what was going on. After waiting 30 minutes, I was transferred to USPS to the automated service to check the tracking status! I didn't ask to be transferred as I had already received a voicemail from USPS and was asking Bloomingdale's why two packages were sent and whether they could find out more from USPS for me as I wasn't getting anywhere with it. I had to call Bloomingdale's CS ANOTHER TIME only to be told the same exact things that I had already looked up and to be assured that my package would be delivered on Tuesday after the holiday. Well, USPS is indicating something very different than what Bloomingdale's is telling me and I'm so confused and frustrated with the quality of service I've received from Bloomingdale's.

    The online chat rep insisted multiple times that they left a delivery notice, I assured her that I double checked and they didn't and that I watched the USPS mail woman drop our mail in the tiny box and not try and deliver the package to our door. (Our mailbox doesn't fit packages ever, they always deliver to the door). I could not believe that this rep was telling me they tried to deliver when I was the one at home watching them not try and deliver! She kept telling me to check the tracking as if I hadn't already done that; even though I told her the tracking email update said a payment was due, indicating I had checked the tracking! USPS insists they have two packages and I either need to pay for one or it will be sent back but I only purchased one item. I don't know which package is the correct package or if Bloomingdale's sent multiple packages with identical items.

    Bloomingdale's reps insist one package was sent but I'd like to think USPS can tell whether they have two packages with the same address and barcode in their possession given the technology they use to track that stuff. After I get my order, and assuming I receive it all, I'm absolutely done shopping at Bloomingdale's. I don't need to be talked down to by a computer customer service rep, waste an hour talking to one rep only to be transferred when I didn't ask to be and then told by another that I just have to wait til Tuesday and that I for sure won't have to pay USPS anything more than what I originally paid Bloomingdale's.

    For being a Loyalist they sure don't treat you respectfully nor do they offer shipping methods that can easily be understood. I've never heard of UPS mail innovations and given my experience with it today, I won't be using it again. I've never been talked to this way or had this confusion with shipping at Nordstrom's, Neiman Marcus or even Nordstrom Rack! Seriously, saving money on the top wasn't worth the headache of dealing with confusing shipping or awful customer service. Stay away.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Sept. 7, 2017

    I went to Bloomingdale's in WP, NY. I asked the sales associate was behind the counter to do a return for me, no eye contact. Told me I had to wait and never came back to the register. I asked to speak with a manager from another sales associate and was told the manager could put my return on a gift card. The manager didn't want to come to the department to address my concerns. After waiting 5 minutes the manager listened to the first problem I had with the sales associate making me wait and never coming back to the register to complete my return.

    The manager began to make excuses for the sales associate that she was new to the company and didn't understand customer service and just brushed it off as she was a new employee. So I asked the manager to return the pants I had, I lost my Bloomingdale's credit card and asked for the 50.00 to be returned to my card and she explain she couldn't do it. I would have to wait for the card to come in the mail. I don't understand why I would have to be inconvenienced and have to wait. They didn't process my return and I left the store feeling like they didn't care about me as a customer. Poor customer service, unhappy shopper. I will shop at Nordstroms/Neiman from now on.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed July 8, 2017

    I bought a Diamond ring online for my mother's birthday in Aug. They had a big sell over July 4th weekend. They also sent me a email, if you sign up for texting you get 20% off any item. (So I Did). The Ring was to be sent out on July 7th. Got a call on the 6th of July from customer service to if I was the one who purchased the ring. I asked if there was any problem getting the ring. She said no, that they had it in stock and it would be mailed out on the July 7.

    On the 7th, I looked to see if it had been shipped, and it showed it was in progress. I looked a while later and it showed the ring was on back order. I called customer service to see when the ring would be reordered (I want go into customer service, but they stink to high heaven Rude!!!). They informed me that the ring was no longer available and that I could go online and buy another ring at regular price. This is the biggest scam!!! The supervisor cancelled my order. These companies are going downhill fast.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceReliability

    Reviewed June 24, 2017

    I bought $1500 worth of Clothes from Bloomingdale's on 18th June 17. I took these up for Gift Wrapping. The Girl at the Gift wrapping told me that these could be dispatched to my daughter, NATASHA in CANADA through the STORE'S SHIPPING at NO COST since I was a Premier customer. I consented. I queried if there would be any Customs duty payable. The response from the Gift wrapping Girl was NO. She stated that the Goods would be received in TWO days.

    I called BLOOMINGDALE'S STORE on WEDNESDAY 21st and THURSDAY 22nd June - It was very difficult to either Get SHIPPING or any MANAGER on the line to query about THE NON RECEIPT of GOODS, ATTEMPTS to contact DOROTHY General Manager were unsuccessful. I finally contacted Patricia in GENTS Clothing Bloomingdales who confirmed that THE PACKAGE was only handed over to UPS for delivery on 20th June. The Package was sent in error to New Jersey and then Kentucky. It finally arrived in CANADA on 23rd JUNE 17. I was charged 4215 as customs duty by UPS.

    This was unacceptable as I could have brought the items myself had I NOT been misinformed by these ignorant and untrained associates from BLOOMINGDALE'S. I want BLOOMINGDALE'S to reimburse the extra costs of CUSTOMS DUTY $215 plus Shipping Charges of $67. NEVER ever use BLOOMINGDALE'S SHIPPING. IT is inefficient and unresponsive.

    Thanks for your vote! Report
    Customer ServiceStaffReliability

    Reviewed June 24, 2017

    After purchasing online a Burberry $550 coat for my son, he recently found a small rip on the right hand side of coat. I called their customer service and they advised that I need to take it to one of their local stores. I went to the local store Burberry section and explained to them that the item I bought is defective. They advised that their return policy is 1 year from purchase and since it is over a year they cannot accept the defective coat.

    I called Bloomingdales Corporate office and state my claim of the matter. They took my information and advised that they will research the issue with the store and get back to me. Two hours later I received a phone call from the Corporate Office that they cannot accept the defective coat and stand behind the local store decision! I am absolutely furious with Bloomingdales of their unreasonable decision on this matter and WILL NEVER EVER AGAIN SHOP AT THIS STORE AGAIN! They are unreasonable and don't care about their customers.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed June 10, 2017

    I am currently pregnant and my family wanted to make me a present with fine jewelry. We decided to do the shopping at Bloomingdale's. We tried THREE times to make the transaction and it didn't go through! Tried three different accounts via three different family members, and for every one of them the email to call back and "verify" information came back! After phone calls and phone calls, the people at the customer service were not only not helpful but also said that "the phone number did not verify", and according to him what that meant was that we did not provide a cell phone registered under our name, and we cannot have an order processed! We moved to Kosovo in 2011 and obviously that we don't have an active cell phone in the US, but all other information (Billing and shipping and bank account was registered in the US).

    What was supposed to be a nice and pleasant experience, turned out to be the worst headache that I've experienced during the entire pregnancy. This gift was going to be dear to my heart and passed on through generations! However choosing Bloomingdale's to go through this was the worst idea! I have always been a loyal customer when I lived in the US, but I don't think I will be going back there neither physically nor online any longer!

    Thanks for your vote! Report
    Verified purchase
    Online & App

    Reviewed June 9, 2017

    Today, I saw their advertisement on bloomingdales.com regarding the credit card application for extra 15% off to use within two days of approval. So I opened Bloomingdale's American Express Credit Card today. I got approved immediately and I was about to use this credit card to purchase items so I can get extra 15% off on top of Loyalist Rewards Points that they offer. However, they did not allow me to use Bloomingdale's American Express Credit Card right away and they even said that some items I placed are restricted to order and pay by this credit card.

    What in the world is this kind of limitation when using Credit Card??? Not only that, on their website stated clearly that I have to use the approved credit card immediately in order to get qualified for extra 15% off. However, I was even talking to a person so called "supervisor" and she told me I could get extra 15% off within 14 days!!! Their own website says one thing, and their own employees including managers say differently! They wasted of my time applying for their BLOOMINGDALE'S STORE & AMERICAN EXPRESS CREDIT CARD. STAY AWAY FROM BLOOMINGDALE'S. I'd rather shop with NORDSTROM.COM!!!

    Thanks for your vote! Report
    Verified purchase
    Customer ServicePricePunctuality & Speed

    Reviewed May 16, 2017

    I recently purchased an undergarment to wear under my wedding dress from Bloomingdale's. I researched their return policy to ensure that if I did not like it or if it did not fit, I would be able to return it, since I know that many stores will not allow the returns of any undergarments. Satisfied that I could return it if I was unhappy, I purchased and received it promptly. I tried it on over clean underwear and bra to be sanitary, I quickly realized it was way too small. I packaged it up and returned it just a few days later. Weeks went by and I finally received an e-mail that follows: "Recently, you sent us a merchandise purchased at Bloomingdale's to be processed for a refund or merchandise credit."

    "Unfortunately, we are unable to process your refund for the TC Fine Intimates Strapless Back Magic Bodybriefer UPC: ** because the merchandise was not returned to us in saleable condition, item looks worn/used and has stains on various areas. The merchandise is being sent back to the shipping address on your order. If you have questions regarding the return policy, please visit bloomingdales.com/return. While we cannot process your refund, please know that we value your business and thank you for shopping at Bloomingdale's." I wore it maybe 5 minutes max. I called their suggested customer service number and all the woman did was restate the e-mail in various forms. I am absolutely furious because I have a too small undergarment that cost me nearly $100. Never shopping at Bloomingdale's again.

    Thanks for your vote! Report
    Verified purchase

    Reviewed May 9, 2017

    I placed my order on their website, got charged and got the email confirmation. They waited a while and then canceled the order. This product is available in their stores and also available from the manufacturer. I emailed their customer support and they have been unresponsive. This is a terrible company on the major decline and they are riding on their old legacy. I wouldn't shop here again or recommend them to anyone, especially when there are so many better retailers out there.

    Thanks for your vote! Report
    Verified purchase
    Customer ServicePriceStaff

    Reviewed May 2, 2017

    I placed an order 4/29/2017 ORDER # **. I ordered MICHAEL Michael Kors Jet Set Large Top Zip Tote, Color: LuggageGold for a sale price of $160. The next day they cancel my order saying it's out of stock. When I check the website. They have the exact same item under a different Web ID and they modified the title to MICHAEL Michael Kors Jet Set East/West Saffiano Leather Tote, Luggage Gold for $248. When I called they say that it's different item. Please note that these are exact same item as I have seen them in store. The pictures and description on the website will prove that its the same item. They just tweaked the words and created a new web ID to not honor the price. It's appalling that such a big company cheats on their customers. And when I showed them the example they were extremely rude. Buyer Please beware!! They are Fraud.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed May 1, 2017

    Today on April 30, $117.83 is suddenly taken away from my rewards. I called to check, and was told because of a $538.65 return I made on April 30, I need return 24,000 points associated with that order. Because those 24,000 points are pending, the $117.83 is taken. However, I cannot get the 24,000 points either. Thus, I'm losing both $117.83 and 24,000 points. This is a simple double counting problem. But it costs me 3 hours today but still cannot fix it. I talked to 2 agents, 1 supervisor and 1 manager. The first agent was super rude and even was yelling me. The supervisor only let me wait 72 hours so they can do an investigation.

    Why do I need wait for 72 hours because of a simple mistake made by Bloomingdale? I even cried into tears because I cannot make a purchase with the rewards for the Mother's Day. I'm waiting for supervisor to call me back at from now on within 24 hours. This is what I argued and got from the manager. At first the supervisor let me wait for 72 hours, and it's ridiculous this long. I hope anyone from the higher level at Bloomingdale can notice this serious customer service issue, and give me an answer. I'll keep emailing, Twittering, posting and calling until I get a satisfactory solution.

    Thanks for your vote! Report
    Verified purchase
    Customer Service

    Reviewed April 30, 2017

    On Thursday, April 27 I went to Bloomingdale's, located in Roosevelt Field mall in Long Island. I ordered a dress that I needed for April 30th and I was told that if I pay express shipping I would have the dress the next day. But, I was extremely disappointed that my dress didn't come the next day or the day after that. When I called, they told me the dress was going to arrive May 1, when I called to customer service they just apologized even though I trusted them to delivered the dress when they promised they would. I am very upset that not only did they promise the dress would arrive the next day, but that I pay for a service that didn't work.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceSales & MarketingPriceStaff

    Reviewed April 7, 2017

    On April 1, 2017, I scored the BEST deal on a pair of sandals during the Friends & Family sale. The sandals are normally $188 and I got them for $43.88! I've been excitedly awaiting the delivery of my new shoes all week. I just checked my order status online and was shocked to see that my order had been cancelled without any notification to me. I called the customer service line and was told the order was cancelled due to a "pricing error" that "is against their pricing guidelines". I said that was completely their fault and they should send me the shoes for the price they sold them to me on their website.

    After putting me on hold for several minutes, the customer service rep came back on and said that for my inconvenience his supervisor said I could choose any similar pair of shoes under $200 for $87.75 and "that should be good enough". Maybe that is a big discount but it's still double what the shoes were advertised for and sold to me for in the first place! I told him I was not interested and we ended the phone call. How is that legal? Wouldn't this be false advertisement? I expect much better customer service than this from Bloomingdale's.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed March 16, 2017

    Horrible customer service. I was checking online evening dresses for a wedding, I snap a pictures of the dresses I liked. When I got to the I showed the young man the pictures of the dresses I wanted to see. He got so upset that I didn't have the web ID and yelled at me saying "You could've gotten the web Id. Now I have to go thru so many pages because you couldn't get the web Id." I asked to speak to the manager. She came right away but the man still was arguing with me, I have never in my life experience such a bad service.

    Another problem is that when you look at the dresses online they look really high end but when you get to the store it's a totally different material (cheaper) and even the design is different and when I asked no know why. I really wished that what you saw online it's what's actually there when you go in the store. Very deceiving. Very disappointing considering I'm spending over $350. That's the reason I would never shop at Bloomingdale's or recommend anyone to go in there. I love shopping at Nordstrom's because it doesn't matter how much you're spending. They treat you with respect and they go out of their way to help you find what you're looking.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Dec. 27, 2016

    On December 24th, I came to Bloomingdale's to purchase a few Christmas gifts. Anaida **, a sales person, whom I know from my previous visits to the store, offered me her assistance. She helped me find the necessary items and told me about the various promotions. Anaida suggested opening a Bloomingdale's card that gave me an additional 20% off. I am thankful for getting the great deals and customer support. Anaida ** is very supportive, nice, helpful and she knows what she is doing. The customer service could not have been more friendly and helpful. I am now a big fan of Bloomingdale's.

    Thanks for your vote! Report
    Customer Service

    Reviewed Dec. 5, 2016

    On November 28th I placed an order online for 3 items meant as Christmas presents. A week later I had no update as to where my order was. When I looked online 2 items had shipped and 1 item was cancelled. Now in a bind for a Christmas present, I called customer service. They told me the item was cancelled due to the fact that when the order was processed for shipping, it was no longer available. After explaining how this is inconvenient for me, she placed me on hold and came back saying she found the item and will expedite the shipping 1 to 2 days (which is a lie because one time I spent $30 to expedite an item and it still took over a week). How a company can not contact a customer to tell them an item was no longer available (when it was apparently) is ridiculous.

    Thanks for your vote! Report
    Customer ServiceStaffProcess

    Reviewed Nov. 25, 2016

    I am, in fact was a fan of Bloomingdale's. While traveling from India always saw the logo of the store in 'Friends' cereal. With great enthusiasm I went to the store on the thanksgiving evening, where I bought a bag for my mother (indeed a pretty one). At the cash register, I gave my American Express travelers cheque. I was told to sign the cheque and fill in the Bloomingdale's name. And was waiting for the process, suddenly a gentleman came in and told me about a certain issue with cheque and they couldn't accept.

    I said that I do accept the situation but why did the staff made me sign the cheque in the first place, since I am traveler and have limited amount of cheques (money), in a reply I was told to go to the issuing bank and get it sorted but I just asked for one thing and that was a justification to get the cheque wasted, but to my dismay, me and my friend being Indians and not very proficient in the accent, the gentleman told us that he will kick us out of the store, being in a foreign place we were scared and moved out from the store. I am not worried about my big dream of Bloomingdale's being crushed but certainly worried about their attitude towards foreigners.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 19, 2016

    I had attempted to purchase a few Christmas gifts online from Bloomingdale's to take advantage of various promotions. I placed the order 3 times and each time received an email back stating they needed additional information. The first call I made required a 15 minute hold time to be connected with a man that barely spoke English. He advised me that there was a limit on my credit card and I had to replace the order the next day and said goodbye. I asked to speak with his manager since he did not resolve the issue. The manager said that the representative gave me incorrect information. She said my billing and shipping address did not match and I had to place the order again. I placed the order again. The same thing occurred. I called again to speak with a representative, sat on hold for 15-20 minutes and was told the same information - shipping/billing don't match. I gave up.

    This week, I tried again. Again the same scenario. I called, sat on hold and spoke with a woman with a very thick accent. She told me that the order for shipment and billing did not match. I explained to her that often times people ship items to different addresses than their billing address. I expressed frustration that this was an issue because I had placed online order for items to be shipped to my work address versus home address. She told me to place the order again. I was outraged. I lost my cool. I asked for her supervisor. The supervisor explained my credit card did not match the billing address. She said the billing address was my work versus home address. I replaced the order with her over the phone and lost the $50 loyalist dollars that I wanted to apply to my order.

    After the order was placed, I received an automotive call asking me to call them again or they would cancel my order. I spent another 15 minutes on the phone waiting to verify that I placed the order. If a company is going to outsource - the company should ensure the people taking the calls are clear and are competent to resolve the issues presented. No one likes to waste their time being blown off. This should have taken 5 minutes - not over an hour.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceStaff

    Reviewed Nov. 14, 2016

    I tried to use my Reward cards to make a purchase through Bloomingdale's online. There was a problem with the codes so I called customer service. These are loyalist cards I receive after spending $2500 in retail. I spent an hour on the phone with them; they dropped the call, I called back and finally got to the correct rep after having to argue with the newer rep that I wanted my original person because I did not want to have to go through and explain the entire situation again. Bloomingdale's/Macy's does this on purpose. They do not want a customer to actually spend their reward card.

    After finally getting a resolution that seemed acceptable, I was told my balance would be reinstated on my loyalist cards and it would be within 3-5 business days. It has been over 3 weeks and I thought that would be more than enough time to allow for the cards to be reloaded. I called from the onset this time b/c I did not want to go through that kerfuffle again. The customer service rep was fine, took the card numbers and guess what? She told me they had a zero $ balance. After a half hour, she finally came back and they had worked it out. If one considers the original amount of time, including this, it's over 2 hours just to spend $50 I earned by blowing $5k. Not great customer service. Not a loyalist reward.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceCoverageSales & MarketingPricePunctuality & SpeedStaff

    Reviewed Oct. 15, 2016

    We bought a very expensive leather sofa sectional from Bloomingdale's NYC. The sales person convinced us to buy "Worry No More" extended warranty being leather furniture and because of cost. Recently one of the buttons on the sofa seat popped out. I called up Bloomingdale's and they arranged to send someone from Tri State Service to take a look. When the service guy came in he said that they needed to order a new button.

    So here is the scam. They will always tell you to use your home phone. They will never call from their phone. They talk to their service team and pass on the phone to you. While you are talking they quickly leave and escape. If they had used their own phone they would have to stay to hear the full conversation. Always tell them to call from their phone. That way they don't run away.

    The customer service rep told me that this was not covered under warranty because of normal wear and tear. I told her the inspector who just left told me that he was going to order a new button and come back and install. She said no they will not cover it. I explained that the seat where the button came out from was barely used and you could see that from the compression of the backrest compared to wear in other areas. Also there wasn't enough glue and that was evident on the amount of glue on the button. Only quarter of the button had the glue. Had the inspector stayed I would have pointed this out to him. But he bolted because he knew I would argue about the claim rejection. Now I am stuck with a sofa costing $10,000 and another $700 for Worry No more warranty not knowing exactly what the warranty covers or if they cover anything at all.

    I have sent picture of the button as well as the picture of the sofa showing that it's still very new and the reason the button popped out was because of manufacturing defect and not because of normal wear and tear. I am hoping that Bloomingdale's being a quality and expensive store will take care of their customers. If not this is the last time I am shopping with them. Please don't let the inspectors use your phone. Because once they leave you, you will never see them again.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 20, 2016

    I placed an order online for a $75 gift card. I received an email stating that I needed to call Customer Service to have it processed. So I did. I was on the phone for 20 minutes. Since I live internationally, I was told to give a US phone number. I gave them my boyfriend's phone number, who was sent a voicemail with the reference #. I called back with the reference # and I was placed on hold for 20 minutes. I was told that my order had to be verified. After the "brief" hold, I was told that my order wasn't processed. When I asked why, the person told me that they couldn't say why and that I had to contact my bank and that the next time I was in the US, I should fix it.

    This is ridiculous. I called my credit card (it wasn't a bank by the way), and everything is fine on their end. I am VERY unhappy and I don't ever want to order anything from your store again. I will tell my mom (who still likes your store) that I cannot get her a gift card for her birthday. She will have to get something else. OH AND BY THE WAY, THEY KEPT SAYING MACY'S WHEN THE GIFT CARD WAS FOR BLOOMINGDALE'S.

    Thanks for your vote! Report
    Verified purchase
    Customer ServicePrice

    Reviewed Sept. 7, 2016

    I tried on an evening gown in a Bloomingdale's in Los Angeles, but didn't want to buy it there and haul it home to Michigan, so I waited 'til I got home and attempted to order it online. They were out of my size, so I took a chance on one size larger. When it arrived, I tried it on and it was way too big. I figured it would cost a lot to alter it, so instead I put it back in the original packaging and sent it back. They say they offer free returns. Imagine my shock when they sent me an email saying they would not accept my return, as the dress was "stained." That is flat out impossible. I tried it on, took it off, put in back in the box... maybe took 20 minutes. My only thought is that it was somehow damaged in transit, or in their own warehouse. I will NEVER order anything from them again. Does anyone have any advice? I'm stunned. They say they're mailing the dress back to me.

    Thanks for your vote! Report
    Customer Service

    Reviewed Aug. 31, 2016

    The Bloomingdale's American Express Card is absolutely the worst credit card I've own. The APR is 24% compared to other cards whose APR is much lower and additionally this is the first time I have a zero balance and still have to pay a MINIMUM INTEREST CHARGE OF $2.00 MONTHLY. Don't feel bad if you aren't approved for this credit card, they are a rip off!!! Still when I call to close out the account they tell me I have a balance due and as a one time courtesy they will waive the fee. RIDICULOUS!!!

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed Aug. 3, 2016

    For years I thought "Bloomingdale's" was an upscale department store with great products & service. WRONG! On July 12, 2016 I ordered over $77 worth of Clinique products so I could get the GWP {gift with purchase}. The gift was full of great colors for me and new products I was excited to use. My shipment came in 3 different packages. However, when it arrived I did not receive what was advertised - I got opposite. I need cool colors which they advertised - they sent me ugly warm that I cannot use. So I called thinking it was just a mistake. Their customer service number goes to Nicaragua. I was told they didn't have what was on the confirmation letter & picture they sent me. Disappointed I needed to return everything.

    I packed up everything and drove it to their UPS drop store. I got a confirmation they received it but, a couple days later- only stated partial refund. Thinking the 3 separate orders required separate refunds - I just waited. I then get a email stating I didn't return a charcoal scrub/mask WHICH I DID AND IT WAS THE LARGEST ITEM! So I called and responded to emails again. So I went thru all their links & emails only to realize the item they did not credit me for was the Mild Toner so I send more proof and emails. Then they tell me I didn't return that!!!

    So once again I'm back online asking for help. In the meantime NO REFUND HAS COME THRU FOR ANYTHING! All I have is a bunch of confusing emails they sent. They stated they were refunding me 7 days ago on July 27. Nothing has shown up. So I follow up again. Today I get another email stating they are processing my credit and it will take a couple days then my bank may take a couple more days. They ignore the time frame as if they are starting over.

    BLOOMINGDALE'S??? I've been purchasing these cosmetics online for over 15 years! The only difference is/was - this was my first online purchase with Bloomingdales.com. I'm still waiting for my refund and have no customer service rep who truly cares or handles this professionally. They just send me a bs letter never truly solving the issue. I want my money back and their haphazard way of doing business is unacceptable. The service is truly horrendous & I will never under any circumstance order from them again. Nordstroms - fabulous service, Neiman Marcus - great service, Macy's - great service, Bon Ton - great service. I am having trouble sending you my receipt on this computer, however, I have printed it and will send you a picture of it from my phone. Just tell me where to send it.

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed Aug. 1, 2016

    I received a gift card to Bloomingdale's from my brother 2 or 3 years ago. When I attempted to use the gift card last week, I was surprised to find out that there was zero balance on it. I was told that if a gift card goes unused, it just needs to be reactivated. When I called the Bloomingdale's gift card line, the representative told me that there was indeed zero balance. Since I didn't have a receipt for the purchase of the gift card, she could give me no further information. With persistent questioning, I was told that my gift card was used for a handbag in New York in January of this year. I was never in New York, and I never purchased a $495 handbag.

    I have no idea how someone would have access to my gift card number. I asked for information on this transaction (for example, was the balance paid by a credit card? what was the store location?). I asked how I can further investigate this fraud, but the representative refused to give me ANY information since I didn't have a receipt for the purchase of the gift card. She seemed altogether unconcerned about the fraud. She was more concerned about her receipt policy than trying to help me figure out what to do next. I'm extremely disappointed in Bloomingdale's. They made ZERO effort in customer service. I would not recommend ever purchasing a gift card from this store.

    Thanks for your vote! Report
    Verified purchase
    Customer ServicePriceStaff

    Reviewed July 21, 2016

    Recently, Bloomingdales.com had a system outage during a sale. Because I wasn't able to check out and make my purchase, I entered an online chat. The agent could not assist me. I wasn't able to call at that time. I screenshotted my bad and bag ID and chatted the next morning. Bloomingdale's would not honor the sale prices, despite all the proof that I provided, that I made every attempt to complete the purchase during the sale. This is unacceptable and it's just bad business. Why perform maintenance during a sale in the first place? Any other store would have honored the prices.

    Thanks for your vote! Report
    Verified purchase
    Customer ServiceStaff

    Reviewed July 18, 2016

    I bought on June 30 one pair of shoes for a wedding at Bloomingdale's in Huntington Walt Whitman mall. The counter sales person look at the shoes very fast over the plastic on the shoes. And did not told me that the shoes was used. On July 1 my flight was cancel because of a storm. So I want to return the shoes back. I never used them. I never opened the box because I am thinking they are brand new. When I went to the store and the sales person call the store manager, Marie **, she said that she will not give me the money back because it was used. I never used the shoes. Since my flight was cancel I left to Boston Children Hospital to be with my daughter. They know that they sell me a used shoes. I am a mother of a 3 years old daughter and a 2 twins baby. And one at the Hospital since July 31, 2015. This store should not get advantage and steal money from a mother who have small kids.

    Thanks for your vote! Report
    Verified purchase

    Reviewed June 28, 2016

    I am sick and tired of mailing Bloomingdale's. I have proof of delivery that they received my return item. They have not replying for more than a week now. The only mail I received says they are investigating it. Sorry this is not a criminal case. Refund my payment...

    Thanks for your vote! Report
    Customer ServiceStaff

    Reviewed June 22, 2016

    I placed an order for 2 sofas for 5K. Sale rep promised that my order will be processed and I will received an email confirmation and receipt. After 2 weeks, I noticed I haven't received anything from Bloomingdale's but my credit card already have pending payment to Bloomingdale's. A week later, I got a call from their delivery service to schedule delivery. I called the online number for furniture department. They blamed me that I deleted my order number email and that they usually sent it out the day after the order.

    The sale rep was rude, loud and short with me. He just say "we would have to regenerate it for you in 1-2 business days". I have never been so UPSET with a purchase before. The is the first time and last I would ever shop at Bloomingdale again. Also, pls don't make mistake like I did and make furniture purchase online through Bloomingdale. Rude and unprofessional service. Also, they never gave me the loyalist points either for my purchase either. Keep saying it would be 60 days but I'm so sick of calling.

    Thanks for your vote! Report
    Verified purchase
    Customer ServicePrice

    Reviewed April 18, 2016

    I've never written any bad review regarding any business/service but I feel that with big store like Bloomingdale's, this needs to be addressed. So last week, Bloomingdale's has a FRIENDS & FAMILY event online. So I bought a Burberry Brit Bowpark Single Breasted Trench Black, $795 & an automated "Get 40% off Burberry Brit Red" sentence appear, I was yay. I didn't know that I'm saving on my favorite coat, it went down to $596.25, I ordered right away using my credit card.

    5 mins later, I received the email stating "additional information needed for your order." So I called them up & they said "you need to check your billing information" without telling me what information is wrong and just hung up on me after I asked to speak with their supervisor. So I tried order another Burberry dress ($795) using the same promo code that automatically applied in brown bag, using my debit card, same billing address, the dress came down to $596.25, order got cancelled again. I don't understand the reason here & never get a proper explanation from Bloomingdale's. 3 times I called, I got hung up & basically same answer, you need to check your billing information?!

    I've never had any problems shopping online, even from UK, Australia and you are the only company I know that cancel customer's order without any VALID reason. Or should I have paid the original price instead of trying to use promo code to get discount? This is bad for your business, I don't know how many other people experienced this but you just lost more than $1,000 of revenue from me.

    Thanks for your vote! Report
    Verified purchase
    Sales & Marketing

    Reviewed April 12, 2016

    Received a small package via FedEx on March 23. Opened and found an expensive bottle of perfume that I never ordered, in fact have never done any business with Bloomingdales. Immediately called their "customer support" and was told to ship the item back and the money ($100) would be refunded to my account. I said, "How can you refund via debit card when you are not supposed to have my card data in the first place??" She said, "We now have your debit card on file". I said, I will file a claim with state attorney general's consumer fraud department. Then she said "Someone with your card information ordered this". If so, why on earth would they order it sent to me? Wouldn't they order it sent to their own mailing address?

    This whole thing smells like a scam that originated with a Bloomingdales staffer! Now, 3 weeks later, I am reconciling my bank statement and I find not one, but two $100 Bloomingdales charges there, both on 3/23. I was contacted by the bank yesterday and told "We are working on it, it might take 90 days"!! Never ever buy anything from Bloomingdales online!! YOU WILL BE A VICTIM OF THEIR THEFT!

    Thanks for your vote! Report
    Verified purchase
    Customer Service

    Reviewed April 9, 2016

    Placed an order online for $500. I guess because the order was so high they had to call me to verify the information. (A call they claimed to make but I never received) Since I didn't return their call they cancelled the order! No explanation whatsoever. I had to call back 3 times before they told me why they cancelled the order. Again I never received a call from them. Now I have to wait an entire billing cycle for them to release the authorization hold they placed on the funds from my card.

    Thanks for your vote! Report
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 2, 2016

    I have not received any paperless billing statements since 10/20/15. Couple of days ago, I received a letter stating that my account was late charged. I checked my email and then I realized that I have not been receiving statement emails from Bloomingdale's. I called them. As it turns out I made purchase of $72 in November and had late charges of $149. I paid $72 immediately and asked them to waive fees. The representative waived partial charges and was not willing to take the responsibility that their email server had issues.

    I asked to talk to manager, remained on hold for an hour and they hang up on me. I called again, got another representative, who tells me that they have my email address on file. Therefore, I was getting email notifications about my bills, so she will not waive any late fees. Finally I spoke with the manager, who was rude and flatly refused to waive any more charges. I read her posts from Consumeraffairs telling her that it's Bloomingdale's that have issues with delivering emails. But she was not willing to listen. I spent more than an hour on the phone and closed my account. The credit card customer service was ill-informed and not accommodating!

    Thanks for your vote! Report

    Reviewed March 28, 2016

    Bloomingdale's changed their credit card billing system in August 2015. I don't know when they became aware of problems with the system but they do know account holders who are signed up for paperless billing are not getting their bills. Did they tell account holders about the problem? Don't be silly, that would be the intelligent and legal thing to do. No, instead they wait until your account is 90 days past due, report you to the credit reporting firms, then robocall you and not leave a message. How are you supposed to discover and deal with fraudulent activity on your account when you don't know about it until after your credit's been ruined?