Big Lots Reviews

Ordered a sofa on 9/8, delivery was supposed to be on 9/10, then 9/11, as of now, 9/12, no sofa. Calls to their customer service department was truly an exercise in futility. Actually worse than futility. They refused to do anything about the continued failed deliveries. They would not call the delivery company. They refused my request to escalate to a Manager, they basically gave the run-around and did NOTHING for me. You DO NOT want this kind of service! There is no way to fix a problem when things go wrong. They even refused to cancel the purchase! Can you believe that???

I bought a sofa, 4 swivel gliders, and 2 ottomans from big lots. I have these on my deck and I bought custom covers for them which were not cheap. I am now having to trash them because of how much they are breaking and coming apart. This is so disappointing as I have contacted them online as well as the store. I understand the store has a 30 day return policy but when you spend over 2000 and keep your furniture covered it should not do this. I feel they should stand by their product.

I drove one-hour to the closest Big Lots store. I was going to buy my daughter furniture for her new house. When we got to the store, we had walked through looking at every set available in the store. She had finally decided on the set she wanted, and we went to Department desk. The employer was very nice and informed us that there was an online discount for furniture. He stated that we could order online and save 20%. He also asked if they were a Big Lots rewards member. They had stated no and he said, "If you go online and apply you would receive an instant 15% promo code as well." We asked if we could use that coupon with the online 20% off. He said that we could, one was a coupon, and one was a sale. So, we drove back home which like I said was a hour drive. While in the car my daughter had applied and sure enough they got a coupon for 15% off a welcome coupon.

I've been trying to order online for a week and I used 3 cards and they said they declined. They requested to go put money on a prepaid card and I did and paid the 5 dollar fee. Called to make purchases and they declined that one too ..Impossible when you physically put the money on there. All they said was they can not help and you go to the store and purchase when it is not in the store..I can not understand anyone that answers the phone and they are the worst ..I will never shop in their store again and I recommend that no one orders online ..They are the worst people and store in the world and I do not recommend.

I never complain about anything, especially furniture customer care. I'm a grateful woman. Big Lots is the worse store anybody can buy from. They do not care to help you refund your money. I never experienced anything thing like. Please don't buy from Big Lots, it's about low-income community they are taking from.

I ordered online. I requested my purchase to be delivered to my residence. The company that was to deliver was a company called KHM. We were supposed to receive our sectional on Saturday May 27th. We had an issue with the online transaction and when I went and fixed it, it changed the delivery to Monday the 29th. On Monday we received a text that there was a delay on delivery. We finally got an update that it would be delivered on Thursday June 1st, between 10-2. At 8 pm we received a call from Big Lots that our order was going to be cancelled because it had not been picked up!!

Big Lots sold me furniture they'd received complaints about, but did not reveal that information to me. Upon me receiving the furniture, I returned it because the delivery company could not properly put it together. I requested a refund for the furniture and the delivery fee. After almost a month, Big Lots maintained that they were not responsible for the fee I had to pay the delivery company to return the furniture. I even submitted a complaint online through the BBB, but they still refused to reimburse me.

Customer service indicated if I can't provide a paper receipt from 2021 there is nothing they can do to assist with a replacement or credit. The manufacturer warranty expires after 1 year and they have no proof in the system to show whether or not an extended warranty was purchased. We expected it to last at least 5 years. Very dissatisfied with Big Lots customer care concerns and the product.

I ordered replacement cushions online at Big Lots for an outdoor sofa. I do not know the name of the sofa I have, but I found some cushions they sell, and I thought they may fit. I ordered them and paid for them. I did not copy the confirmation number when I placed the order because I figured they would email me the receipt and the delivery info, etc. They did not, and the cushions arrived on my porch. They did not fit my couch. I contacted the email on the card in the box. They told me to contact store. I already had. I contacted customer service. They want confirmation number or receipt in order to return.

I placed an online order on April 5th. It consisted of many sale items at a 25% discount. I was very pleased and excited to get such a great deal. WRONG. Yesterday (April 6th) I was charged $5.27. No big deal. I let it go and thought "it'll drop off". Today, I was charged $116.23!! I immediately panicked and called my bank to shut off my card thinking someone was using my card. Nope. Bank confirmed it was from the same store I purchased from. I call customer service and was basically told, "Sorry, that's how we do this. We charge THE FULL AMOUNT," not what I agreed to pay. I told her I've never heard of such a thing.

I bought some outdoor cushions from Big Lots on March 13th. On March 30th, they went on sale for $40 less. I tried to get a refund or credit, but Big Lots would not honor the sale. Will not be purchasing from them again.

So Big Lots goes through a third party delivery service, which would be fine if they actually did their job. Firstly, I ordered a sectional couch on Saturday night. It was eligible for same day shipping, which I would suspect to receive by Monday. I received the couch on Tuesday. On the website it says same day delivery is 7 days a week. When I called and asked about this, the reply I got was that I didn't see the fine fine print saying that's not true. The delivery people BROKE the couch in front of me, didn't say anything, and then ran out without even saying goodbye. I called the delivery people as soon as they left and they claimed to not speak English and not understand me. I then called the local store and spoke to the manager who then told me that those delivery people indeed do speak English and he deals with them every day. He was very nice and couldn't help us but was very sympathetic.

If I could give 0 stars I would. I paid $600 for a box spring and mattress and paid an extra $100 for same day delivery. The order was placed at 6am. Not only did I get charged for same day delivery and the delivery was scheduled for the next day, the store now says they will not deliver the items. I will not shop at Big Lots again and I am on hold now asking for a full refund. Don't order anything from Big Lots that you need delivered. They are fraudulent.

I have been trying to get a recliner I paid for 10/23/2022. It's been almost 3 months. I have talked to over a dozen people. I have written over a dozen emails. None of them have followed up and some have given me false names and phone numbers. They have right-out lied to me. One even tried to tell me that an attempt to deliver the item was made. I've been sick and haven't left the house for 4 months. I have cameras all around my house and no one came to my house. I was so shocked to find out how many people Big Lots have done this to.

If you're looking at buying furniture via Big Lots, don't. I placed an order online for a couch + two chairs, thought it was a great deal since they were running a sale, and was excited that they had a quick delivery option (we have folks coming in town for Christmas and wanted to get our living room ready for company). Card was charged with no issue, delivery was set for today, and then surprise it was canceled this afternoon.

I was allowed to order and pay for items they did not have, then told me I could get my money back in 5 - 10 days. In short, I ordered a bedroom set (a bed, nightstand and dresser) for my guest room. The online portal has the item being delivered from two different stores. The next day, they delivered the nightstand, and three sides of the bed. The dresser and footboard did not arrive and Big Lots doesn't have one. What can I do with part of a bed? To top it off, they double charged me for the nightstand. Now I am trying to get my money back and Customer Support can't help. So now I am waiting for some support specialist to call me in the next few days to talk to me about getting my money back. Recap, I have a nightstand, a headboard, two side rails, no footboard, no dresser, no money and a Customer Service number that's useless. I should have read the reviews first.

The Big Lots reward program is very deceiving. Their system is emailing subscribers tens of email with different titles, but in fact with very little window to fit into the requirements. Their marketing system is sending out tens of emails with different offers, and when trying to use them at the store at the checkout, for some reason, none of them works.

Promotional periods are not made clear when you make purchases, you can be charged ridiculous interest charges. Then when you try to get it resolved they are not willing to do anything. They do not take into account details and history of customer.

The furniture counter person named Mary was very rude to me and my family! We were trying to purchase 2 children's recliners. There were no signs made for the furniture stating they were display chairs so we took them to the front to pay for them. We were told to take them back to the furniture counter where Mary was to help us get the chairs that we could buy! When I approached her she was very rude talking to me about leasing. I was not sure as to what was going on at that moment because my husband was coming over and I thought he had already purchased the chairs. The lady who was helping us spoke very fast and was hard to understand, I heard from her to meet Mary and exchange the chairs. I was trying to explain to Mary that we had already purchased the chairs on our Big Lots card and she continued to be rude and argue with me instead of having customer service and explaining the situation, she continued with an attitude in front of other customers about leasing.

Tried 3 times to order a Gazebo. First two orders Big lots requested the carrier return them to shipper. Without explanation to me. And Without refund! After 14 phone calls finally got a refund. They had reordered third one and never shipped it but took my money just the same. Now 19 calls and countless hours on the phone they have agreed to refund but tell me I have to wait 7-10 business days. They took it in less than 2 minutes. I recorded the entire call this time letting them know so they tried to hang up on me so my attorney who also had a bad experience with them sent them a letter on my behalf.

Purchased furniture and box had been taped over. Furniture had threads hanging from majority of cushions. One cushion's side completely unthreaded. Straps for ottoman broken, sectional scratched. Obviously had been used. Contacted Big Lots through chat. Was told they would phone or email. After a week, emailed them, told them of issues and that I live an hour away and very difficult to return. They emailed back and said it is not their responsibility, I could return to store but it had nothing to do with them. Paid to have cushions and straps repaired and trying to ignore rest of damage. Lesson learned, stay away from Big Lots.

***HORRIBLE HORRIBLE COMPANY.***JUST AVOID AND STAY AWAY.*** Placed online order and received email order is ready for p/u. ONE MINUTE LATER - another email sent - “ORDER CANCELED”. What??? How is this possible? No attempts by BL to correct their error. So I called customer service. 30 mins later, Gisselle has another order set up for another location. Great! But 24 hrs later the 2nd order is canceled too! So I drive 30mins to a BL location that has 47 available!!! When I arrive none are available! How completely inept and incompetent can this company be??? I called Gisselle at customer service again and ask to speak to a supervisor. She refused. I asked a total of 7x to speak to a manager. Each time she refused. How does this company stay in business? You’ve lost a customer and I will broadcast this message to friends, family, and everyone I know. Big Lots is THE ABSOLUTE WORST!!!!

I’m a Big Lots customer for more than 20 years and also Big Lots credit card holder. Today 6/27/2022 I went to store #5156 in Kissimmee, Florida to purchase some patio furniture and At the store I was informed that they did not have it on stock. From where I live is about a 32 mile drive one way and 64 miles round trip. I told my wife, "Oh well let’s get something’s" so we purchase cookies, chips and some women nail accessories. We got home and to my surprise the Archway soft Oatmeal Raisin Cookies were expired.

I love this Store. It is nice and clean, they have a wide variety of things. They have indoor and outdoor items for your home, really nice decorations for your home and very tasteful. They also have a wide variety of food, treats and toys for your pets as well as grooming items. The list goes on. They have a friendly, helpful staff. They also have a sense of humor which goes a long way with me. I would give them as well as the store a ten and a half if I could.

I recently bought what I thought was a beautiful addition to my living room. Which was Elaine Furniture Solutions Gray Sectional. I was so excited about it and I brought it home and everything was good. Then 30 days go by and I’m telling you it was like the 32nd day the couch started ripping at it seams. And now I’m outside of the return window so they only want to give me in-store credit of 20% less of what I paid originally. So now I’m out of my original couch, money and this couch is a piece of junk. The frame broke and it is ripping at it seams. What a nightmare. A thousand dollars ripped apart. Save your money.

Purchased a sectional from Big Lots, within one month the frame broke through the back and the seams on the cushions came apart. I went to file a claim through the extended warranty and they said I had to wait a year for that to kick in, so to file a claim with the store as they had a one-year warranty from date of purchase. I called the store, told them my issue and was told they don't do anything for that. They said they DO NOT RE-ORDER any furniture even for replacement of broken furniture.

I would give this company -5 stars if it were available. This company seriously needs to be boycotted until somebody in corporate addresses the horrific service within their company!!! I ordered a sectional with ottoman online with same delivery and to make a long story short delivery never showed up, I went to pick up the furniture myself and it was broken! The store did refund the money I spent to rent the truck to pick up the furniture but that is it! I got "sorry sir". These days "sorry" doesn't cut it or isn't enough to compensate me for my time and energy spent trying to simply buy furniture. Corporate is IMPOSSIBLE to contact, nor has any called me back to compensate me for my time and headache! The store managers even said they can't reach corporate to do anything about the broken furniture or the ridiculous delivery service they are using to deliver furniture.

Unbeknownst to me, you can make a payment too early. To which I did and was assessed a late fee. Called in to explain & have it reversed only to be told NO. I used my courtesy reversal in Oct. 2021 & there's nothing they can do. I asked just to be clear...I'm being charged a late fee for paying too early. Yes! Absolutely ridiculous!

I ordered on Friday 3/18/22 and was trying to get a Sunday delivery but system kept saying Saturday. So I got confirmation for Saturday 3/19/22 between 9am-9pm. Then I got a text saying I'd get a text when the delivery team has picked up my order. I could click on the link and see the status of my delivery. I rearranged my schedule and didn't work because I waited on them. I checked & finally at 12:34pm they were just locating a team. I waited for hours still no call. I finally chatted with the help online around 6:00pm & they tell me the dispatch team has no drivers and they can't deliver until Monday. I asked why wasn't I contacted before 6:00pm. He/She claimed they just contacted her to inform them.

Well they were very helpful in every way possible. What I mean was no matter when or what time I go in there someone is always asking, "May I help you." Sometimes 3 or 4 person. It doesn't bother me cause I see someone notice I am in there.

I have been to the Big Lots on Cortana 15 different times to buy a couch. There has been some issue with it every time. I have been waiting for the couch for a month. I finally ordered the couch and it was delivered the next day only to find it was the wrong couch. When we went back for the right couch the discounted amount was wrong. It was a floor model so it was disgusting and there was a burn mark. I have never been so mad at a store before or even had this many issues. I do not recommend ever going to big lots. Go to Ashley Furniture for furniture or go to a cheap store for food.

The Gazebo was easy to set up and looked so pretty. But a couple rainstorms and it rusted, broke apart and was falling over. Horribly cheap!!! It should have lasted more than 6 months and it was a waste of 500.00. The Store was no help in Ocean Twp NJ. Do not buy.

I did contact the store and also called your customer complaint line. The chair has been in my home for 2 weeks now with no resolution. I eventually spoke with the store manager. These chairs are still at my home. He showed no remorse, never said an apology for this happening to me and my family and putting us at risk. Are there procedures in place with Big lots to ensure this does not happen to customers? The pandemic is still going on. I just lost my mother on November the 3rd 2021 from covid 19. Why put families at risk? Unbelievable!

I just made an order on their website by mistake. I started a refund claim but they reply saying that I will have to return the order after its shipment. They have not ship the order yet and they say they cannot cancel it!!! Never saw such a hassle to cancel an order I just made.

This company claimed to offer better deals than the big name department stores. Their Black Friday was 50% less than their competitors. They simply did not have the supply to do ANY Black Friday sales period! They allowed items to be shipped out of your cart. I thought I scored a great deal. I purchased over $80 worth of toys and paid $40. Boy was I wrong. When I checked online to see if my order had shipped; I noticed that my ENTIRE order had been canceled. No email notification or anything. I paid with a Big Lots gift card. Was the money refunded back onto the card? NOPE. There apparently were A LOT of consumers with the same complaint. I will NEVER shop at this store ever again. What a waste of time and money!

I placed an order for my kid's Christmas candy & half the order was canceled. Plus, on top of that, I didn't get one of my packages from them. Something that should have been fun has turned out to be stressful. I should have just shopped at Target.

I ordered some items online and when I got to the checkout it would not allow me to checkout. Tried entering different zip codes for different stores as it prompted me to for whatever reason. Finally called support and they informed me that most of the times when checkout does not work it is because the items are not in stock. And I asked her why then it shows on the website they are in stock, and she said their system is not updated to match what is on the website to match what is available to ship. I thought that is the most ridiculous thing I have ever heard. Why should you mislead your online customers to buy what you don't even have? Do not buy online, waste of time!!

Please do yourself a favor and do not buy furniture through Big Lots. For $700 after tax and a protection plan added, and driving 2 hours round trip to a store that actually had one in stock, I expected the dresser I bought to meet a minimum quality standard. It did not. Issues:

I purchased some furniture and my card was charged for that purchase. Then the next day I was charged again. I called and they said that the first one is just a pre-authorization and it will be released in 3-5 days. They wiped out my account. Now it's negative. The person I spoke to was rude and didn't care. How is it that they take money the same day but I have to wait for it to be put back. It doesn't make sense to me that the first charge is just a pre-authorized amount and then they just take more when the stuff is delivered. I want my money back and will file a dispute with my back as fraud. I will never buy anything from them again and be aware do not order anything unless you have extra money. They can just hold for however long.

My husband bought a bed frame from Big Lots and it was infested with bed bugs. I took pictures of the skins and eggs and live ones crawling around. Called an exterminator and he said it very well came from this bed frame because of the amount of infestation in the frame itself and due to the fact that it was the only new thing brought into the house. We hadn't traveled anywhere and we hadn't had any company come over and spend the night or even visit. We just moved to this area and we don't know anybody. Now they want to take 30 to 60 days to do a total investigation before they render their decision on helping us with fumigation and the replacement of the box spring and mattress that we had to throw away and the reimbursement of the bed frame.

Wanted to purchase a recliner. Showed not in store. Tried to order online. Went to purchase and it said unable to complete. Card denied. There was more than enough money in my account. Tried again. Same thing. Tried a third time. Another notice that transaction not accepted. Guess what? Even though "transaction unable to complete", they DID process the initial $311 and THEN proceeded to wipe out my checking/debit account!!! Called BG customer service. Said transaction didn't go through but to allow at least 10 days for the funds they held to be released. WHAT? You wipe out my account for not only the initial $311 but take out everything from my account on transactions not approved, but I am to wait DAYS, over a week..to get MY money back. This is NOT right. This is clearly an unfair and unjust practice.

I have bought 5 pieces of furniture from Bog Lots and sadly ALL of them had a defect in some way! Their furniture is garbage and will never buy anything again! I recently bought a $129 rollaway bed and it broke down in 3 days!!!! The only good experience I had was buying with Progressive leasing. I’m sure I will buy other things at Big Lots but definitely NOT their furniture.

I looked at all the horrible experience before purchasing a mattress. & I still went to order a $800 mattress. First off the customer service sucks. Not only they took forever to ship my mattress out. It arrived drenched in I don’t know what. It wasn’t raining. & the entire side was black like it was rolled to my house from the warehouse. I wasn’t mad at Big Lots knowing it wasn’t their fault. It was the warehouse but when I called to explain that it didn’t just arrive in dirt & mud they also took my mattress instead of leaving it so I can sleep on it! The new mattress was disgusting & destroyed. I called like 5 customer service representative none cared that I didn’t have a bed to sleep on. It's going on 2 weeks. Still waiting on the replacement...This is a Joke! NEVER AGAIN. I’m so happy I tested this out with my bed only. Definitely buying my kid's bed & guest room bed SOMEWHERE else.

We went after 2 weeks and ask the associate the status on our furniture and she was very rude!! She was yelling at my husband in front of other customers just because he ask her if it was back yet. She was very rude and unprofessional!!! We will never buy from this Big Lots again. This was the Big Lots store #5417.

I made a purchase at my local Big Lots for a mattress to pick up along with some other items. Half of the items were not available so half were being shipped and another half I had to pick up. When my order was marked as ready to be picked up, I drove there to get it. The clerk in the furniture section came out and loaded the mattress along with some pictures on my vehicle. I was parked right at the front door. My boyfriend went in to buy rope and went past a employee saying, "Her card didn't go through" and they started panicking and ran outside.

So I bought online a twin mattress set for my son. It says it was in stock so I bought it even said pick the date and all our information. I paid not even 10 minutes get a email saying it’s cancel. They don’t have it in stock. I’m like what just happen. It said they did have them both in stock so they basically took my money and 10 minutes later telling me both items I just purchased were out of stock? First of all It should of said that online in the first place why take my money? I had similar experience with Macy’s. The only difference Macy’s never took my money. They said, "Sorry we don’t have them items" but never took my money like Big Lots.

Big Lots is a great and friendly place to work. All the staff feels like family. I enjoy all the regular customers that make me really feel like part of the community. If you are looking for a nice place to work this is it.

I brought and box spring from Big Lots in Hartsville SC on 01/31/2021. We started to see bed bugs coming out of the box springs. I want big lots to get rid of the bed bugs. They need to step up and pay to have my house spray to get rid of them.

We bought a Broyhill sectional from Big Lots in Winter Haven, Fl in March of 2013. Although it is showing signs of wear, overall it has held up well and is still in use. We spend most of our time when home on the sectional. It has been a very comfortable, durable choice. I definitely feel we got our money’s worth of use. We would buy a Broyhill from Big Lots again.

Bought a brand new recliner along with a sectional about 8 months ago. Have already returned the recliner once. Now the present one has broken and will not work! The mechanism crunches the squirrels have been at work in there. The sectional pads are all sagging and this stuff is just plain garbage! DO NOT BUY FURNITURE FROM THIS PLACE!!!! By the way, my wife and I are not heavy people. She weighs 112 soaking wet, I, 182!

I often go to Big Lots in Sterling, VA to browse and on my last trip. I kept bumping into a man who, as it turns out, was following me around which I found disturbing and then I realized he was probably an employee or security who thought I was going to steal. This is such a demeaning and uncomfortable feeling and I would rather be searched before I leave the store than to be followed around and he was so obvious about it. This is the second Big Lot location where this has happened and being a Hispanic makes me wonder if they are targeting. I don’t know what they think I can fit into my small handbag or shallow jacket pocket but that was my last trip to any Big Lot.

I have shopped many times at this store. Lately, when my husband and I go in this store, we are being followed around the store like they think we are going to steal something. My husband and I pay for everything we buy in your store. He has normally gone with me when he gets off of work and is still wearing his work clothes. My husband owns a construction business and he has paint or dirt or something from work on his clothes. Just because he has that on his clothes doesn't mean he or I will steal anything. It means he has a job and has the money to buy anything he wants, but maybe we need to spend that money elsewhere.

I bought a love seat from them and was told I could get the matching sofa. Well, they can't find one unless I travel to another state to pick it up by myself. They refused to have it shipped to the store. Now I'm stuck with the love seat and no sofa! I even called customer service at main office and they said I had to go to another state if I wanted the matching sofa.

I went to the store to purchase an advertised sofa. I was told the store doesn’t sell that brand at all. The sofa was advertised on the front page of their flyer. I asked about another model they had displayed on the floor and was told the floor display was the only one they had. But if I wanted to order one it would take at least 16 weeks to arrive. The store employee implied that this scenario is very common. This isn’t the first time I’ve gone to Big Lots to buy something on their ad that wasn’t in stock—- but it’s the last time.

I purchased a mattress and Foundation 3 years ago and ever since then they have been collapsed right in the middle and I have trouble sleeping because of it. The They are a bad store and I am never going to shop there again.

I bought this product about three years ago, and at the time of purchase I was advised by the sales associate that purchasing the coverage was the best option since I would be covered should anything happen to it. Now three years later this sectional starts to peel and it's very messy and ugly. I called up customer service to get it fixed but I was told that my coverage does not include wear and tear. It only includes accidental damage and manufacture defaults. I wouldn't buy another furniture from BigLots again, nor would I recommend buying this sectional for the following reasons;

After my husband told me he had a terrible experience through ordering online through Big Lots I finally talked him into us buying from you again through me. After he Purchased online he was told there was actually none in stock (mistakes happen) but that another location had multiple in stock and sent him that way. He arrived to find out they had none because they couldn’t find it what they should of had.

I just want to tell you call the store before you purchase something online. I made a purchase for furniture that the store did not have, online stated that there was 2 in stock and once I paid for my order it got canceled and now I had to wait 7 days to get my money back in my account. Big Lots needs to update their system. This is inconvenience to have me wait a whole week to get my money back. Now I have go somewhere to get my furniture and missed out on a good deal fooling with this place.

Do not, I repeat, do not spend the money for the furniture protection warranty from Big Lots. The warranty company they use, Warrantech, has horrible overseas customer service and will find any excuse NOT to cover your damage. They are slow to respond to claims, if they respond at all, barely communicate about their findings and then find any excuse not to cover damage.

Purchased the Trent Big Boy Recliner from the Lancaster, SC store on May 24, 2019 for $433.81. I’ve had nothing but problems since. 1st chair collapsed within months & I was not granted $ back but it was replaced with an identical piece of foreign made junk. 2nd chair collapsed as well (maybe it’s the plywood support beams)???? But anyway the corporate office won’t even talk to me anymore concerning anything & I've never been rude to them whatsoever. I guess you get what you pay for but I’ll never go back to Big Lots EVER again even if they eventually refund my $. Too much of a hassle. They’ll be out of business soon in my opinion.

Transit Rd store, Williamsville NY..bought over 1500.00 (sofa + loveseat) in April at start of Pandemic when everything closed down but essential business'. Picked up the L shape sofa only to find once home the one section was missing feet. I tried calling the store, they couldn't help, so then emailed BL'S customer service asking for feet to be shipped. Provided them with model of couch, receipt and pic of feet. It is now Dec 13th, 8 months later, no response to my second followup email and still waiting for feet that I'm sure we never will get. Worst customer service, unwilling to make resolve customers' issues. Would NEVER buy from them again.

I bought a chair less than 2 years ago that fell apart. Thankfully I bought the warranty and received a gift card to replace the chair. I have tried multiple times to order a new chair, and the order has been canceled multiple times. Today, I placed another order and it was again canceled. I called the "customer service" department today to ask about possibly placing my order from another location. Before I could even ask anything, the woman was already telling me they couldn't do anything. I asked to speak to her manager as the call progressed, but she refused to allow me to speak to anyone else. Had she not been so rude and actually listened to my concerns, the call may have ended differently.

I ordered a dining set to pick up in store on 12/8 at 10:00am. Was told I'd receive an email confirmation when it was ready to pick up. The full amount was withdrawn from my account at 10:02am. At 1:00, still no email confirming neither the purchase, order number or pick up details. I called the store and was told that many orders came in and an email would only be sent if and when the table was ready. It was 'normal' not to receive a purchase confirmation email. By 6:00 that evening, still no email. I did a live chat with Big Lots corporate who was able to pull my order via email and told that the order was cancelled. I explained that not only had I not received any emails regarding anything, let alone a cancellation, but that the money has been taken from my account. The rep said that the money is taken to 'reserve' the product (store policy) and depending on my bank, it could take 5 days to go 'back in'.

I made a $1500 purchase online but the site didn't work so I could not complete the order. Went into the store to finish it. They could not give me my discount because it said " already used" on the incomplete online order so I ended up paying $300 more. Next online order I paid for a 5 piece dining set. I was supposed to pick it up next day. It was suddenly changed to a 3 piece set but the price I paid was NOT changed. I was on the phone to Big Lots for over an hour and they basically said I would have to pay extra for the missing chairs.

Big Lots offers a good selection of furniture at reasonable prices. I know, one doesn't think of Big Lots and furniture. I plan on buying my next futon mattress which is used as a couch from Big Lots. If you're looking sectionals, comfy recliners, individual pieces, coffee. And end tables, there's a good selection. Also, lamps, rugs, kitchen islands, bed frames, and many home accessories.

8570 Blue Diamond Rd. Las Vegas NV. This guy at this location name Mike supposed to be the manager. Messed up my entire order. He sent my order to California. I had to call corporate office over 10 times, I talked to a couple which was really nice but not that helpful. Which I had to order the same furniture from a different location. Pay more like $300 more. Which the other furniture was cancel which they kept partial of the money. Going through hell trying to get my money back. Claim # **.

I bought a Lane couch and a Lane rocker/recliner each $300 and I got exactly what I paid for .. GARBAGE! I knew it would be throw away furniture when I bought it but what I didn't realize is how badly my body would hurt from sitting in it! I am literally not able to sit in the recliner for more than a few minutes as the back is concave and the headrest is so overstuffed (like the arms, 'sides' of the footrest and the sides of the chair) that it pushes my head forward and hurts my neck.

I bought a oversize chair from Big Lots on July 21, 2020. My chair started coming apart in the month of October. The springs in the seating area broke, the arm on the chair broke and the recliner stop working. I tried to return this item but was unable to work with customer service. They did not want to honor their merchandise. I decided to burn it and found stuffing inside of it that appears to be odd. It burned quickly and very flammable. I would not recommend their furniture product to anyone.

I bought a sectional that I felt in love with. Cash not credit. I been calling for month because it missing four legs. They been saying that they will deliver it soon. I am still waiting. Every time I call they been saying they going to call me back that the manager is not available. Never again am I buying from Big Lots furniture.

I wanted to buy a mattress. The tag on it said “in stock.” I couldn’t find a salesperson to help. I went to the front and asked. A woman busy cursing loudly while putting together a piece of furniture was sent over. “What do you want?” She asked me in the surliest tone imaginable. I showed her. She went off to look for it. Came back and said, “it’s not in stock.” “Oh, your tag says it is,” I replied. “You can’t trust what you see on the internet,” she said. “No, your tag says it right here. In stock.” I pointed. “Well, in stock doesn’t mean we have it in stock,” she said. “It just means that sometimes we have it in stock, and we’ll probably have it in stock again at some point.” “Well, I only have a truck today,” I said. “Never mind. And thanks for your friendly attitude.” “You’re the one who was rude to me,” she said, and stalked off. Not an atypical experience at the Bradford Big Lots.

I bought sofa and chaise year back and with sofa, chaise and arm chair I bought Big Lots protection plan. In year chaise and sofa, I met accident where I fall on chaise while installing rear speaker that resulted in tearing of chaise. Now I have called them 3 times and spent more than hour but I did not get any refund as protection plan says it is there for any accident that might happened with your furniture. I was regular customer since last 10 years. I will never going back to biglots for any purchases. Protection plan is good for nothing.

I searched my area for an out of stock item and finally found a floor model at a store a half hour away. The sales associate told me she could not sell me the floor model until the next Friday when she would find out if more were coming in. I told her that other stores were selling theirs, and she checked, discovered the item was discontinued, and said she’d sell it. I just needed to come in and pay for it and they’d box it up for me.

I am, BIG Lots credit card holder. Just a helpful note. I had the most frustrating experience recently at my local big lots (East Haven, Ct. Frontage rd) when trying to buy a new $1,200 mattress set. After two hours of waiting for the employees to locate all the parts I was told that my 1000 credit card and a 200 debit cannot be combined to qualify for 12 month finance option per my email and advertisement. I was told by the store employee to come back after pandemic because they do not know what to do. All this during pandemic. Please do better. I slept on the floor that night and went to Mattress Firm the next day.

I usually go to the Big Lots in Waldorf and the employees are very friendly and knowledgeable. I would refer to everyone. They have what you need and prices are reasonable. They keep the store stocked most of the time. The only thing that I don't like is the that the facility is small and crowded.

We came into the Big Lots on Sprague in Spokane WA to purchase a living room set. We stood there for 20 minutes before we were even acknowledged by the gentleman helping another customer right there. We were the only ones standing there. Roughly 10 minutes goes by and another gentleman came out showed us a couch that was returned with some minor damage and then brought us back to the floor to do some inventory searching around the area to see what we can find that’s new. As were walking out to the living room sets he says he’ll be right back with us. We stand there for about 10 more minutes and he comes out and walks right by us and proceeds to help another customer start an furniture search and order completely skipping over us after they had only walked up to the furniture section within minutes of him coming back. We walked out and will be doing business elsewhere. What a waste of time.

Please be aware. If you are under special promotional financing your expiration date is not your due date as it is for other credit cards. I was charged almost $200 in interest after I paid off my promotional balance (the only thing I had ever charged to the card) on my due date because my promotional date expired 2 weeks before payment due date. Pay special attention to fine print.

On March 24, 2020, I bought the above referenced product from Big Lots Store #1780. Item worked for 2 DAYS ONLY. Tried to exchange on March 27, 2020. And was told: “NO RETURNS OR EXCHANGES. Until further notice when you may return, exchange, or..."

Big Lots furniture in most cases is seconds. That is no place to buy furniture. In fact I try to stay away from the company completely after I saw the many complaints about them. The furniture is not well constructed and in most cases is leather look alike.

Beware of buying furniture from Big Lots. We found out the hard way. Do not make the same mistake we did and buy any furniture from them. Big lots does not stand behind the furniture they sell. Neither does the company that they buy their furniture from. The delivery service that they set up their customers with does not stand behind their service.

I was looking for new curtains. I had a certain style and color in mind. I had shopped online and was now checking local stores. Luckily, I went to Ollie's before Big Lots. Ollie's had good quality curtain panels for $10.00, Waverly and others. Big Lots had brands I did not recognize for $25. Ollie's sheers were $6.99. Of course, I bought them. Big Lots? $10. I noticed Big Lots lovely Broyhill sectional sofa when I walked in but I also noticed a coffee table with the set that severely needed dusting.

Order online. Package came with missing item not in package. Emailed customer service twice with no response. Then chatted with someone over the computer who blatantly lied and told me my item would arrive on Friday. Come friday, no package. Emailed them once again and by this time the product I ordered was out of stock. Seriously, Big Lots thanks for absolutely nothing, other than wasting my time. Buyer Beware, they don't care about their customers.

Overall, I love shopping in Big Lots but... the Aston, PA store male manager Keith is very ill mannered and off putting in the way he handles his customers. While shopping I saw signs that said extra 20 percent off posted in the store. A friendly freight manager stocking shelves, Jayme asked if we needed assistance. We inquired about the sign as did a few other customers. She said since the signs are up we should get the discount and to let them know up front she said it was alright. Well... Keith turned a question about a discount into a situation then escalated it to where I was now upset enough to change my 5 star review to a 1 star. He yelled when I told him she said it was ok. He said loudly and abruptly, "I am above her, I am not giving it to you. I extended the discount for the last three days in this store, and I am not giving it to you today."

Even though they had a floor model available, I had to place a special order on a sofa that I wanted to buy. The store employee goofed and ordered the wrong item from manufacturer and I had to wait 45 days to get my sofa. In the end, the quality was not good and sofa is very uncomfortable. I will not ever buy from this store again.

I started shopping at Big Lots more than 10 years ago. Once upon a time, you could happen upon unique/high end brands of beauty products like shampoos, treatments and conditioner. That doesn't happen anymore. Also, I am sad to report that Big Lots doesn't seem to embrace the whole 'savings' idea anymore. There are MANY items I have gone there to look for only to discover I'd literally pay the exact amount at BL as I would at my usual store. The difference is I don't have to go out of my way to go to my usual store. What's the point of making a stop at BL when there's no savings?? I've written into customer service for the store and {hold onto your seats} I got no response whatsoever. I'm pretty disappointed in what they've become and doubt I'll shop here more than a few times a year, because I'm only doing that if I have to.

They generally have a good selection of name brand furniture. The prices are very reasonable and they have dedicated personnel that work the furniture department, only. The only down side to shopping here is they DO NOT deliver and the furniture requires assembly.

In the past Big Lots had good pricing and a good value to shop. Past few years they have significantly increase price to a point of not being competitive on many items, especially with household items. Better to go to Dollartree or General Dollar. Shop with caution.

I got Big Lots Recliner, did not last one year. Chair Breaks two years in, leather rips from sitting in it. Waste of money. Chair falling apart. Made in China, cheap made, cheap build, Breaks easy. Beware where you buy furniture.

We bought a new couch from big lots. Only had it for a few months and was defeated. Replaced the defeated one. Only to find out that to was defeated also. Bough the extra warranty just in case. So we upgraded to a couch and love seat. We paid extra for that warranty. Needless to say we did not get a full refund on the first one. We paid a lot for the upgrade, we will never buy any furniture from here again. Their customer service is not the greatest. Just a warning to the customer. Guess you get what you paid for.

Feb I joined Progressive Debt Relief. At the time I owed Big Lots about $1,100. Aug I found out that the company was taking money from my account that wasn't being paid on my bills.THEY WOULD TELL ME THAT THEY WILL TAKE CARE OF EVERYTHING. I paid them around $1400 all together. They paid 1 bill for $450.00 and that's all. When I found out, I called them and told them that I trusted them, and they let me down. I told them that I no longer want their service. So I Contacted every collector and explained what happened. I start paying $25.00 on all of my debt. I paid Big Lots also. So far 50.00. I had another payment for them, now I find out that Midland Credit was handling my payment. But I ask where did the 50.00 payment go to since it's not on my bal..I never got a straight answer.

We had attempted to purchase 2 beds, neither of which were to satisfaction. The first was to be a full size but the computer would continually order a queen size. A manager finally had to figure out that it only came in a queen size. The second bed, when it finally arrived only included the box springs and mattress. When we ordered it, we spelled out this frame, headboard, this mattress, etc. We assumed it was correct. Big disappointment!

I had a rewards card from this nightmare company. They sent me a email for $5 off $15, online or in store. Therefore I shopped online & picked up my items the following day. Upon checkout the cashier said they could not take the $5 off because it was done online. Why send me a email saying IN STORE or ONLINE? I called corporate & said there was a "glitch" in the system & would give me a $20 store credit. So the next day I went to the store in Cleona, Pa & told the cashier before I started shopping I had a $20 credit & he said as long as I know the code it will work. I spent a hour shopping there & after everything was totaled he said their code does not work. Ok now I am really upset. 2 times there & the store or corporate does not know how to apply their promo codes. Thanks for wasting many hours of my time.

Bought sofa and love seat and recliner. Purchased warranty and was told in store items were completely covered. Not a word was said about normal wear and tear. Recliner seams came apart. Also sofa seams came apart. Complete waste of warranty $$$$. Furniture is for daily use not just to look pretty. Store was told about 7 grandkids in and out. They said no problem. Covered.

We bought Big Lots standard brown sofa and love seat 3 years ago and we never use it. However, the fake leather look disintegrated and is flaking off after only 3 years of just looking at it in a spare living room. Do not buy!

The woman who attended me said: the box is damage but the item is in good condition. But arriving at home I noticed that this item is unserviceable. The metal is twisted, the screws were everywhere in the box.

We went to Big Lots to purchase HUNDREDS OF DOLLARS in hurricane supplies for a retirement community. We asked if they could provide any sort of senior citizen discount being that we were paying cash for nearly $1000 worth of supplies. The manager said he wouldn’t even ask unless we spent $10k and stated seniors aren’t on their list of “charities.” Ok... I can take no for an answer. But then he FOLLOWED US TO THE PARKING LOT AND ASKED TO SEE OUR RECEIPT as if he thought we were stealing something. All I can say is WOW. What an **.

Went there to purchase a patio furniture cover. I found the only one in the store and brought it to the front counter. The sales lady was pleasant and said that the price was not what was in the ad. She called the manager to the front and told him that the cover was not ringing up correctly. He checked the entire package and saw the the only difference was the ad stated “heavy duty“. I told him that it was the only one in the store. He then stated “that’s not the right one and that’s the price!” I left the store insulted! I don’t think they need my business anymore!

Literally had this Grander recliner loveseat delivered 40 minutes ago. Sat down to take a nap and it does not go all the way back. Got up and the leg rest doesn’t close ‘cause it’s hitting on something underneath. Called Big Lots on Kent island where I bought it for $800 and they said they couldn’t help me unless I can deliver it back to them which I have no way of doing!

HORRIFIC quality furniture. BUYER BEWARE! DO NOT PURCHASE ANY FURNITURE FROM THESE SCAMMERS! Serta queen went to absolute crap in 2 months. Foundation squeaks and groans and is about to fall apart. We roll in to each other on the mattress and have to climb out of the hole we get stuck in. We now have chronic back pain and have to use the non pillow top side of mattress. Sofa is garbage. Within a few months the cushions were flat. We now sit on wood frame and while thing squeaks and moans with sounds of wood breaking. Same with recliner. THESE SCAMMERS NEED TO HAVE A CLASS ACTION LAWSUIT AGAINST THEM AND BE BANNED FROM SELLING THIS ABSOLUTE CRAP!

I'm almost up with my 90 days, I purchased 900.00, I owe 140. What I don't agree with is that all the money I have already paid is of no use, cause they still charge interest on the full amount and not on the balance owed. Is this legal? It says balance paid off by May 27th but I get paid on the 30th. Is there a grace period?

If I could give them no stars I would. I’m so angry and frustrated at my experience today I’m ready to cancel my credit card and never shop there again. I purchased a sofa with the assurance that it would be there when I picked it up the following day. The sofa was not there and then was told it was at another location 40 miles away. I drove to the location and they didn’t have it either. Said they sold it and they don’t sell floor models so there’s nothing they could do. Literally they have kids as managers, they have attitudes and do nothing to help you. Didn’t offer to help me look for a different one or anything. Just said sorry. I’ve wasted my time and gas, borrowed someone’s truck for this, and gave my furniture away so I have nothing to sit on. This is unacceptable and I will never do business there again.

When I purchased this mattress I saved my money because I wanted to buy a good mattress. So I did my research and went to different places and checked the prices and checked the firmness of them. I wanted a Serta sleeper. I decided on Big Lots. I purchased the mattress and box spring for about $850.00. I got the mattress home and couldn't wait to get to bed that night. All night I kept climbing out of this hole. I took the bed apart thinking that maybe the frame might have not been put together correctly.

I was a regular consumer who works buy the healthy cereals in the cereal aisle and other stuff. Gradually, the store in Reisterstown, MD stopped carrying food healthy cereals for junk high sugar crap. I asked the manager when they will get the cereal in that I like. He told me he had no idea and then I demanded the phone number for corporate to file a complaint about the products they no longer carry. The only thing worth my money there is bread and a few other things, but soon I will stop shopping there, as I spend 500 a month there. Store - Reisterstown MD. Cashier who was an illegal had no idea what she was doing.

I was surprised at the fashionable items available at the sturdy. Most of the furniture, especially the couches and beds, looked and felt sturdy. They also had nice office furniture and accessories like pillows and mattress toppers.

I chose Big Lots to get my couch set because they had it in stock and it was inexpensive. And I was very happy with the variety of styles, color and material that was offered. The sales associates were very helpful in finding the product we wanted.

Great selection of recliners, overstuffed, extra wide, choices of fabric and prices were reasonable. Items are displayed together and staff is very helpful with questions about options for paying and deliveries.

I ordered a wall decor online and found it weird I never received an email confirmation. That was 2 weeks ago. I called customer service to inquire and told them I never received an email confirmation as ALL merchants send out. He said without order number he can't check. Then he asks for my email, so I give it to him and there's no record of me, yet my credit card was charged 2 weeks ago. Big scam I'm thinking online. Not send confirmation email then say they can't help you because you don't have it.

I purchased Simmons furniture from Big Lots and the furniture is peeling. After contacting Simmons and providing all the requested information. They will not repair/replace the furniture. Simmons was attempting to convince me that they don't use point of sale technology or logistics to track their furniture.

I called Big Lots inquiring about buying a large amount of furniture. They gave all the payment options over the phone. I went into the store, the gentleman explained it very simply to me. Weekly payments have been withdraw on time every Friday morning. I went to log on to see how I could get a receipt for my payments since I was coming up on my last week. Just to log on and see the huge balance that was triple what my actual purchase was. Turns out he didn’t explain it correct. My payment of $1,900... has turned into a total of $6,000. Word to the wise don’t electronically sign for something not seen. I was told I would receive an email of the agreement after I signed.

Do not purchase furniture from this retailer. In my opinion Big Lots should get out of the furniture business because they are only stealing from hard-working people. If not they should stand by their product or make the quality better. My stepfather purchased a sofa and recliner set from there. It only lasted a couple of years and when he called to ask that they replace it because surely this was not the norm, they refused. Both pieces started to shed at the same time might I add. He nor his guest can sit on the furniture without it coming off on the clothes. It got so embarrassing that he put a sheet on it. I would love to know if Big Lots check these reviews or not. They can't possibly believe it's ok to take hard working people's money and give them junk. This is an outrage. We knew the furniture was pleather but it should last longer than a couple of years.

Had to track down a "unicorn" for granddaughter's Christmas. Big Lots on Sherman Way in N.H. CA provided me with the nicest employee I have ever come across. Nicole - she called 4 stores and found it for me. Her demeanor & attitude was 5 stars. When I retrieved it in Northridge (CA) I again ran into another great employee - (a young man). Then the asst mgr helped me find a bag for it. Keep up the good work HR!!!

I went to the Big Lots on Broadway in Knoxville TN on Good Friday for a particular wreath I was looking for and the rack was empty so I went and found an employee named Melody and she went in the stockroom and found a box of the wreaths I wanted. She was very patient and very helpful to satisfy my need. I recommend she should be given a raise because she went beyond her duties on a busy shopping day.

We are still awaiting the cleaning kit for furniture that was purchased as part of our warranty. We were told it would be 3 days, 7 days, and now told it is on back order. Each time we have spoken to customer service they have mislead and rude. This doesn't even include the worthless warranty we have. I will never use these people again.

I would never ever buy any furniture from here again. It was my very first brand new couch. I'm low income and saved forever to just get junk. I bought a sectional sofa and it flakes like crazy. Hardly any leather left. Well if you call it that. If you lie on it you have ** all over your clothes. It's the worst ever. I called them do to it being only a year old and they said, "Sorry. Nothing we can do." Go figure. I wish I could sue them. I feel I was robbed and it will take me another 5 years to save for a new couch if this one even makes it that long. Horrible.

I would like to start out by saying that I am a 51 year old ** male that has the disorder/handicap Tourette syndrome. I went to the local Big Lots store in Holbrook New York to get a few items that I needed. I have been to this store many times before but this time I was a little noisier than usual and my Outburst were a little more pronounced bear in mind. Some outburst could be taken as rude or insensitive to younger individuals or certain races if you know what I mean. The words ** & ** did slip out but never directed at anyone in general.

Pertinent Information. Sunday 10/14/18 at 12:20 PM. Register 2. Receipt number **. Barcode Number **. “Loyalty Number” #**. Respectfully, I fully expect nothing to come from this. But I feel that I need to express my distaste for Big Lots Store #0117 and their appalling staff and management. Today I went into the West Ashley Big Lots Store #0117 located at 1401 Sam Rittenberg Blvd #15, Charleston, SC 29407. I spent 30 minutes walking around the entire store enjoying viewing the new layout, clean aisles, and holiday items available. By the time I was ready to check out there were several long lines where I waited my turn to check out with my Halloween card and cake mix which should have been a total of $5.59.

Please do not buy furniture from Big Lots. I bought Simmons and regret it. My 3 piece is peeling within 2 years. I was told to pay for parts, shipping and hire someone to repair. This is wrong in so many ways.

Do not buy this set from here. As a matter of fact, don't buy ANY furniture from here! I should have returned this to the store but I'm disabled & didn't have a way to transport it back. The arms of the sofa are junk, be sure to push on them... no batting, just wood! The cushions are made horribly. They're flat after 2 months. Idk who builds this garbage but someone needs to sue them. They intentionally build JUNK! I bought the warranty & am waiting on a gift card to replace my junk couch. The thing is... they only have more expensive junk! Am so pissed! Idk who is leaving all these good reviews... people who buy the furniture only to look at & not use it.

2 days before I was going to pick up my furniture priced over 1100.00 total... I received a coupon for 100.00 off 600.00 or more, I took the coupon with me when I went in to pick my stuff up, I was told by Todd he "Store Manager." He would not accept the coupon because I already paid for my stuff. Todd started to get loud and told me it states not honored on previous sales. I was told by the sales person when it they will honor any sale price that may happen if it is within 30 days. Todd continued to refuse and told me if I do not like then he will give me my money back, so Todd lost the 1100.00 sale. Nice management skills Todd. You real need to find a new job you cannot yell at customers and expect them to want to do business with your store... Big Lots will not last long with staff like Todd. Last thing Todd kept refusing to give me any phone numbers of district manager or Corporate office to contact.

We spent 1,270.78 on a sectional and ottoman and recliner combo. We purchased the three year coverage for 100$. We have been trying to file a claim to get a small rip in the couch fixed which should be covered. Went online and tried to file a claim numerous times and will not allow you to. Attempted to call and file claim. Been on hold for over 20 mins with no one answering the phone. I feel we were scammed out of 100$.

I purchased a blue pop up tent for an event this summer and the tent was broke. The metal piece to hold the tent up was broke. So we had rig it. Ok so thinking maybe I just got a bad one I bought another one white this time. Well it was broke too. Like WTF. Never again. 140$ all together. They have lost my business and I used to love shopping there. No more. That's the last $140 they will get from me.

We have been frequent and loyal customers to the Big Lots in Winter Haven FL. In the last year or more customer service has gotten terrible and practically nonexistent. We had made numerous attempts to the store in attempts to pick up items laid away but EVERY time there was NO assistance in the furniture department. We would go to Store’s Customer Service Counter and they would call for assistance. We waited 30 minutes to an hour each time and we would eventually would leave without it. It was a big problem but the depth of which was recently revealed when we attempted to pick up our paid off layaway purchases for furniture on 7/24/2018. We waited for 20 minutes then finally found a store associate to page someone. It took another 15 for an employee to show up. Then We were told that the records for mine were ‘purged’ and that my daughter's were delivered (Not to us).

I ordered my first sofa and loveseat which was a Simmons brand and it felt like I was sitting on a pancake. Simmons replaced the furniture and my boyfriend and I have developed a cough. And the furniture is flat as a pancake. Today I took the stuffing out of the furniture and it's actually composed of recycled garbage. Look at the pictures. Is this legal for a company to do this with furniture?

Went to the store in Union City carrying my backpack and handbag. Person in charge with attitude said, "You know you going to be searched before leaving." Asked the cashier if she spoke Spanish to translate to me. I don't speak Spanish. Never felt humiliated in my life. Will never go there again.

Tried to cancel an order 2 hours after I ordered it. They emailed me the next day saying it was too late. I asked about returning it, without exaggerating I was on the phone over 40 min. I finally got a return authorization email I could print out. It didn't work. Called again. This one worked. Now I find out that I have to pay shipping plus a 20% restocking fee. I buy everything online and this is the worst service and policy I've yet to see. NEEDLESS TO SAY I WILL NOT BE SHOPPING BIG LOTS EVER.

Wilson & Fisher patio furniture - Purchased a 6-piece Pinehurst collection and I am having issues with the wicker becoming so brittle it is crumbling apart. I store it in my garage during the winter and after two season all the wicker around the coffee table is just crumbling apart. On top of that, the straps on the seat frame for the couch and two chairs have stretched so much you sink to the ground. I have called Big Lots corporate and can't get anywhere and have also called the store I purchased it at. They are of no help.

Big Lots does not have enough sale products on hand. They ran out of Diet Coke in a day and a 1/2 and will not have any more product for 5 days and the sale is over in 6 days. They do not offer a rain check so it is highly unlikely that I will be able to buy the Diet Coke I need in time.

Wilson & Fisher Patio Furniture - Bought an entire set from Big Lots last spring. I even bought chair covers to protect them from the elements when not in use. Even with that, the "wicker" has become brittle and is breaking into little pieces exposing the metal wire frame. I don't know if this is how all "weather wicker" products handle the heat, but I think I will look for metal patio furniture and just change the cushions as needed.

I bought a sofa and loveseat set from Big Lots six months ago. Within 3 months, the sofa was beginning to come apart in 3 different places. I have a warranty, and was told it covers the fabric covering, but that I would have to pay to have it repaired! Now 6 months later there are holes in my sofa and I'm out $600+! Do NOT BUY THEIR SOFAS! The price is cheap because the quality is cheap. Keep your money!!

Over 2 weeks ago, I purchased 2 storage beds from Big Lots. I transported the begs home in my SUV. I decided to put the beds together the next day, not realizing they were infested with BED BUGS!!! I took the first bed from the box and as we were pulling the wood apart bed bugs began crawling up my walls! I contacted Big Lots and they tried to blow me off at first, but later agreed to send their delivery man to pick the beds up. I was issued a refund, but my apartment and my vehicle are bed bug infested! I've tried contacting corporate, but have not been contacted. I feel that I should be compensated but Big Lots is showing my family and I no consideration! Big Lots has lost my business indefinitely! I have been spraying my apartment for over 2 weeks now, but the infestation continues. My life has been turned upside down because this situation has been so stressful! What if this was YOUR family??!

Today, I purchased a Simmons recliner from our local Big Lots. The chair was in a box. Unpacked it at home and the wooden back support was broken & split the entire length. It was also hastily "repaired" with about 100+ staples. Where the bottom of the chair attaches to the metal mechanism, another board was broken, right where the screws are. Looked nice on the display floor, but not nice at all when it's broken BEFORE anyone even sat on it. Taking it back to the store now. Piece of garbage, don't waste your money at that store. This is the LAST time I set foot in any Big Lots, what a rip-off.

I purchased a Gazebo and you can't return the products so you have to file a warranty claim. File the claim and of course the warranty was denied stating because of weather related issues. $400 gone down the drain.

I bought a faux leather Sectional and 2 recliners that started shedding and peeling 2nd year after purchase. Should have done my research before purchasing to find many had same problem. My furniture was used in my den and lightly used at that. If you contact the company, you'll receive a generic apology. Only recourse is to purchase replacement (generic) material from them plus shipping and you have to hire a technician to repair at a cost to you for their faulty materials. Do not buy. Because of my experience with this I will never buy a 'Simmons' product.

On November 24, 2017 I purchased a Polaroid speaker wireless Bluetooth speaker listed at $25 for $15 on sale. I used it once. The next day it stopped working. I returned it December 24 with the receipt that stated return will be accepted until January 15, 2018. The store had the same speaker in a box that I asked to exchange it for. Instead of an even swap, the manager said I would have to pay an extra $10 because it was no longer on sale. I then asked for a refund and bought a better speaker at Walmart for $59.99. Big Lots just lost a customer. Merry Christmas.

Purchased a new set of furniture from Big Lots... within first week the couch broke. A loud pop noise and a spring. Flew out... They asked me to bring it back and get a new one which I did. This one runs and snags like crazy. I have so many runs it's ridiculous... cushions look smooshed and this within the first 6 months. I have had it about a year. I'm just so upset by it because for a family of six money was saved for our new furniture. I would never buy this set of furniture again.

I bought a couch at Big Lots advertised as Ashley Furniture. This is the worst Quality Furniture that I have ever owned. I was told that during the Progressive Financing would help my credit. It was never reported to the credit agency and when I complained about it they told me, "Oh I don't know who told you that". Also the material on the couch gets runs and snags from nothing. The cushions were flat within less than 6 months. Also the frame separated from the springs and it is extremely uncomfortable. There is a guarantee on the furniture but the guarantee says you have to send the furniture back to the company. You know how much it would cost to send couches back to the manufacturer sure. I am thoroughly disappointed and I paid a lot of money for these couches. $1,200 to try and improve my credit. This didn't work and I am very angry. Don't buy furniture from Big Lots!

One star because you can't do zero stars, I purchased a Simmons Top Gun Sectional Couch set and it broke (springs on two sections) in less than six months. I contacted the Simmons company and Big Lots customer service, Simmons never responded at all, Big Lots only responded after canceling the charge on my CC for the entire purchase. After a month or so of a serious runaround with Big Lots Customer service they wanted me to return the damaged couch to the store (over 200.00) to deliver. Now I was being asked to pay again to return a sectional couch!!! I paid 300 to have the crappy couch fixed and would NEVER buy a Simmons product again and I will NEVER buy anything of value more than a trinket from Big Lots! BOTH Companies Suck and the products are junk.

I was denied a cancel request online because it had been "more than 10 minutes since the order was placed." I called 14 min. after I placed the order and realized that another store had it for half the price. I asked for a cancellation of shipment and they would rather ship the item, charge me, have me return the item or decline it when it arrives (as if everyone is home when they deliver) and then return the item for a credit. This is ridiculous. Amazon, Walmart, Target, Kmart, Wayfair, Birch Lane, none of these companies have such bad service as this. I will never buy online from Big Lots again. This is terrible customer service because of their antiquated system.

About a year ago I bought a sofa, lounger. Within 6 mos it began to sag. It was only $500, but I began to get bites on my back. I've sprayed and sprayed and still after a couple of days, more bites. Well I've been using my lounge chair and not the couch, NO BITES. Whats with that?

I bought a couch and love seat from Big Lots a year ago. At the same time I bought a mattress and box spring. They are so uncomfortable that we really dislike both of them. You can't lay on the couch, don't use the love seat at all. We both fight over my husband's recliner, most comfortable item in the living room. The mattress and box spring... we both have aching backs. We have bought furniture from here before, but this was a total disappointment.

The dogs treat's made my dog Teddy sick. I have found bones hair and something black in the bags. It was a waste of my money. I can't believe all the dog food, all the noise about dog food factories killing dogs and making food out of them and you decide to send a treat for our dogs to be made in China. I am very unhappy this is ridiculous. Whoever decided to do that should have to eat it their self because you know darn well it's not chicken and I'm going to post this as far and wide as I can because this has got to stop.

I bought a reclining cuddle chair there and it ripped only a few months after I purchased it. Tried to make a complaint but manager there said there is nothing he can do! 300.00 down the drain. I noticed they have the exact same chair in there again and it's ripped in the same spot as mine! Some people should not be in business!

I purchased a couch from Big Lots and the spring broke on the 48th day. From the reviews I read getting any help with this would be pointless! But to my surprise the manager in the Tiffin OH store (Kim) took care of everything quickly and with absolutely stress free! Just like that I have a new replacement sitting in my living room. I'm very impressed and hope that any and all problems can be solved that easily and stress free! I'm absolutely amazed! Thank you Kim and everyone who helped to fix my unfortunate problem at Big Lots. Completely satisfied in Tiffin Ohio.

I bought an entertainment center with a fireplace. I went to put it together and there was some missing pieces. I called the manufacturer and they told me they couldn't get it in until December! I called the store I purchased it from and all they had was the display. I do not want the display. I called another Big Lots and they have 4 more in a box. I asked them if they could just give me the pieces I need. They said I had to bring it back. I have it already out of the box and I cannot get it in my car or back in the box.

I bought two Simmons sofas around three years ago. They are junk. I paid $400 a piece for them. The one sofa's cushions are flat now and the other sofa completely sunk in on one side. I have to buy new ones now and can't sell the old ones. I should have gone to a reputable dealer and paid an extra buck. This is now hard earned money going down the tubes. Buyer beware.

Online ordering - what a disappointment. I guess I'm used to Amazon's amazing service. I ordered a few things online that totaled over 100 dollars but with the online discount it fell right under and I was charged 11.99 shipping instead of free shipping. I called to see if I could cancel the order or add to it for free shipping and they said... "Nope. It can only be cancelled within 10 minutes of ordering." Even the customer service agent couldn't cancel my order. That said, it was in "processing" status for over a day. One might think it could have been cancelled within 20 minutes of ordering.. but no. I subsequently sent an email and had no response from them. I take responsibility for not rechecking the shipping free after the discount, but disappointed I was unable to cancel at all. Particularly within such a short time. Amazon.. I will never stray again.

Purchased a new sofa made by Simmons. Paid 320.00. Haven't had it a month cushions already collapsing. I have no children. It is a worthington in pewter. Stay away. Spend a little more. Quality is worth the price. Bringing my sofa back.

I enjoy shopping at Big Lots and have never had a complaint before. We saved up and bought a whole collection of the outdoor wicker-look furniture with bright red cushions. Very pretty. Well after the first month, the red cushions had sun-faded into an ugly, dirty-looking color. Then after the second summer, the resin wicker is all broken apart and just deteriorating so bad. I have had some Plow and Hearth furniture for 15 years that is still perfect. Of course it was more expensive, but worth it I guess.

I purchased a Simmons made sectional sofa from Big Lots in Ft. Oglethorpe, GA on 1-21-2017. I began to notice that on the end of the sofa that I sit on (I live by myself) that there was a large sunk in place in the cushion and it would not pop back up when I got up. I called Simmons and they informed me that I should get back in touch with Big Lots that they had a 12 month warranty on the couch. I went to the store with pictures in my phone and spoke with the store manager (who just happened to be the person who sold me the couch). She was very kind and said that I had two options. One was to let them replace that section of the couch and the other was to refund my money (even though she explained that I was almost 2 weeks over the 4 month limit in order to get a full refund). She said that she had the ability to refund my money if that's what I wanted.

Bought a recliner on 5-6-17, paid in full. Told rep I will pick-up on 5-7-17. Returned to pick-up and was told my purchased had been sold to another person. They tried to make me take the worn display model on floor. No way I take that one at paid priced of 212.00$. Agent responded I can come back next week and get same chair at over 300.00. Why? When I have paid receipt a purchase that belong to me. I will contact the BETTER BUSINESS people as soon as possible for recourse. BIG LOTS salespeople in furniture dept. are poorly trained and unprofessional. This occurs regularly at the WINSTON-SALEM, NC STORE ON UNIVERSITY PARKWAY. STORE# 1013.

We bought a Simmons loveseat recliner from Big Lots in Ephrata, PA. Neither is worth the room they take up. Big Lots didn't want to help with a return of this item and Simmons built a pile of junk. It was ripped from day one and now the recliners won't close properly. I'm not a rich man. This is why I shopped Big Lots but 529.00 for a recliner didn't come easy so I was hoping it would last longer than 6 months. But I guess I got what I paid for.

I purchased a gazebo in the summer of 2016 for $500. When you go to use the zippers they don't work. Because the gazebo is left open the majority of the time when you want to close the screen and be outside in mosquito season you quickly realize their zipper quality is garbage and don't work. I contacted customer service and they sent me out replacement panels for free but the zippers don't work. It's still the cheap fine clothing quality! (I know, I used to sew for many years!) Look at Walmart $200 gazebo with netting and you'll see what a sturdy an outdoor vinyl zipper should be!! I'm now going to order Walmart's 10x12 mosquito netting and use it for my 10x12 Wilson Fischer! Quality scam gazebo. (The overall size should work just fine.)

I purchased my sofa on March 7th. It is only March 29th and the seam on the one cushion is already ripped. All of the cushions are saggy the sides are pulling apart from the arm rests. So upset with this purchase. It has only been sat on a few times at night. There is no reason this couch should look years old instead of 3wks old. Just glad I noticed it now before the 30 day return limit. I have my receipt and will be returning tomorrow!! I will pay a little bit more somewhere else for something that will last a lot longer!!!

Today was the worst day experience. I went to Big Lots trying to return an electronic. The Manager and customer service accuse me of being a thief in front of my daughter and more customer, ONLY because the electronic that I purchased was White and the wire connection was Black, they accused me to stole the wire cable in color white just because the Bluetooth was white. I explained to them that was the original wire and the color was black. I say, "Can you go and open a new one and check." She went to double check. When they confirm I was saying the true they tell to another one with bad attitude "you can do the return."

My father recently suffered several life-threatening issues that caused him to no longer care for himself. Recently I purchased him a television and he advised that Big Lots store #1155 would be the best place to purchase his stand as he was satisfied with his prior purchase however the service we received today was nothing close to what he had experienced in the past. Christian was our sales rep and he knew very little of what was to be done. He advised myself, my sister and our father that the stand was sold out and it would be at least two weeks before any additional ones would be in.

My wife and I purchased a leather sofa and loveseat in brown leather. We had purchased a recliner before and it is still very nice shape. The sofa and loveseat made by Simmons started to lose the outer coating after less than 2 years. I feel it must be a defect because our recliner is older and has no issues... Same material on both. It is a large purchase to buy living room furniture that only lasted 2 years!!!

I bought a large sofa from Big Lots back in 2006 and just put it out for the dump yesterday 2-9-2017. The couch is 11 years old. It has been slept on, feet on it, etc. and the only problem the couch had was that the springs had started wearing out and the cushions sagged. Since the cushions could be removed I just took some pillows from another old couch (because we had two) and placed them under the pillows. But they didn't start sagging until about 5 years later. I am talking about a couch with 11 years on it, countless after countless small children and teenagers sitting on it, and it still held up. I paid 350.00 for that couch.

I recently and stupidly left my purse in a cart at the Big Lots Store in Lancaster, NY. I returned to the store after a frantic search. My purse, cards and a rather large amount of cash was intact. Kudos to their employees and my huge gratitude, as I am retired and on a fixed income. They were and always have been both friendly and helpful. Again a huge Thank you to all!???

I was very impressed at the furniture that was on display. I purchased two identical recliners and paid $600. Two months later the back of one side broke. The other leg rest was stuck in the upright position. I thought it was just the recliners that were poor quality. So $600 went into the garbage. My Husband suggested that we get one of their 2 piece sectionals. Well the closest Big Lots was out of the one side. We drove to the other side of town to "purchase" it at another Big Lots. We paid the extra to have it delivered. It was just that, delivered. Not cut out of the plastic, not set up... just delivered.

Purchased a couch and chair. Got the couch home. A few months later decided to put the legs on the bottom of the couch. On the back part of the couch there is no wood frame to put leg on. This is what we ended up with after paying close to 1000.00 for the two pieces. I would not recommend purchasing this cheap made furniture!! Photos are of the under back side of the couch.

I went into the Big Lots in Portsmouth, NH on Friday, January 6, 2017, at approximately 8:45 pm. I was immediately greeted by one of the employees. That was fine. I was then asked by another employee if there was anything she could help me find, to which I replied, 'No'. Little did I realize that she most likely asked me that because the store was closing at 9:00 pm, which I didn't realize until I heard an announcement made at 8:55 pm. Two things: the temperature in the store was so uncomfortably cold, that I don't know how anyone would want to even be IN the store. Also, I was looking at the Christmas clearance items: only 50% off Christmas items (gift bags, Christmas cards, decor, etc), and only 25% off Christmas-themed food items!!! Are you kidding me?!?

My husband and I purchased the Simmons sunflower couch and chair and ottoman from Big Lots located in Peoria IL. Not even a year later it was coming apart at the seams. I called the store and after arguing with the manager they decided to come and pick it up and replace it with a new one. Once the delivery guy brought it to my house I had noticed that the top of the cushion didn't match the rest of the couch. I called the store back and they told me that they would give me money off and that I could buy the extended warranty if I wanted to. So of course I did.

I don't normally complain about a store but this is too much. I bought a loveseat from Big Lots last week Friday and was told that if it went on sale within a week, I would get the sale price and a refund. So yesterday it went on sale for $50 less. I called today and was told I had to call the day of the sale to get the refund. They didn't tell me that part of it. They also advertised free shipping over $75 on their website. Well they didn't say that if you bought something from the store, not online, the shipping is NOT free. Lesson learned: DON'T SHOP AT BIG LOTS!!!

A friend & I visited the BIG LOTS! store in West Columbia, SC on Black Friday 2016 (yesterday), to purchase Monster High dolls & Fisher-Price Play School toys that were part of the advertised "Buy 2, get 1 FREE" (3 day Sale- includes Monster High, Fisher-Price Play School, Nerf, Hot Wheels, Play-Doh & ALL games & puzzles). I grabbed a sale paper upon arrival & double checked the sale, as well as to see what (if any exclusions) there were. The ad paper in the store was different than the circular in The State newspaper, as far as size; it was a long newspaper like ad with 3-4 pages instead of the typical store circular that's a multipage 11x17" half fold as well listed exclusions. Fisher-Price Play School toys, specifically "Preschool" were listed as the "Buy 2, get 1 FREE", as well as Monster High dolls priced $8- $20.

Bought a gazebo and outdoor furniture from Big Lots 6 months ago. All of it rusted out and fell apart. Spent over 500$. When went back to store they told me it was out of warranty after the salesman told me it would last. Very poor.

December 2015 my 7 yr old daughter wanted a deluxe Cupcake maker. Much to my surprise and delight I found one at Big Lots in highland square in Inverness FL For $20! She also got an easy bake oven that year so it took a few months before she decided to open it and use the cupcake maker. When she began making the cupcakes they weren't mixing very well and had a weird smell. She informed me that her friend's cupcakes maker batter smelled the same way. So she continued to make the cupcakes. When finished she took a bite and immediately vomited into the kitchen sink. I then noticed that some of the batter packages were dated Jan of 2011 some Feb of 2012. 4 1/2 yrs old these were and had the potential for salmonella poisoning! Very disappointed and angry!!

I always buy the most sturdy and wood furniture so all the beds, couches and rocker recliners I've ever bought from Big Lots have been fine. This time I used same day delivery which was fine. Delivery guy said he could also assemble. Assembly was awful! At least my Alzheimer's Mom slept thru it all. He assembled: small dresser, drawers won't open; assembled kids' desk & chairs, red dents & damage on top of desk; daybed trundle, didn't finish trundle... He was in my home for 6hrs! And wanted to return at 10 am next day to assemble 60' tv stand. I called and informed him I'd already finished bed & tv stand and he didn't need to return. Informed him of dresser drawers not opening, he said it'll just take small adjustment. "No, I'll fix myself." He charged about what Macy's furniture delivery charged but Macy's guys assemble most items outside & are lightning fast and take all the trash.

Whatever happened to the customer is always right? I just finished paying off my new living room set, as told, I gave a month notice, and a 2 week notice. To my surprise when I made my final payment, I was told "you didn't give a notice". I am being told I have to wait 1-2 week for the rest of the Living Room Suite to arrive. I have names and dates, but all of that fell on deaf ears, even called the District Manager, who never even bothered to call me back. The person who answered the phone was rude and told me I needed to wait until all my pieces were there before scheduling delivery (an outside delivery person).

I bought a sofa and a recliner from Big Lots... BIG MISTAKE! This is the Verona Simmons Brand and it is garbage! I have had it 3 months and is already sagging in on one side, just poorly made. Also I paid $80 to have it delivered down the street and the moving guy broke the leg off the back of the couch, he said he would be back with a replacement and have not seen him since. This was bought at the Spokane Washington Store.

I hadn't bought greeting cards in quite a while in Big Lots and was very disappointed to find that they do not discount them at all anymore. Why would I want to go to a discount store to buy greeting cards and pay full price? Will not be doing that again.

Single mom with two, going through a divorce that just moved to the area last year. I couldn't afford or had the credit to purchase newer furniture. Bought a Simmons brand, being told by the furniture manager that it was a great sofa that could withstand and last many years. I was told it had a three year warranty. I also thought Simmons was a reputable brand! Paid over 3000.00 after finance charges. My couch started sinking in May and progressively got worse! Called today and Big Lots in Knightdale along with the district manager told me it was only covered under a year warranty! Wanted to give me a 20% discount on a new set! Warranty information on leasing at time was three years, now only 1 year! I feel misled, lied to, and taken advantage of!

This is for Big Lots at 22nd Street Plaza Shopping Center 17w714 W 22nd St, Oakbrook Terrace, IL 60181-4402. Me & My husband received a gift from a friend bought from the same place and since we wanted to exchange it to something else we visited the place with the item (as it was) and the gift receipt. We let the cashier know that it's a gift and we want the gift receipt. Cashier on duty seems to be a new employee and asked help from another employee (Who said it's gift or whatever it is a receipt). Then the cashier went ahead with the return and handed over a return receipt.

Discriminates - only services ** and Hispanic customers. Sunday 8-14-2016 around 540 pm I walked over to line one. I asked a (Hispanic) lady in a pink shirt if she was going next. She said no she didn't need to yet she was standing around next to the register so I waited in line. I was standing there waiting and the lady at the register told the lady in the pink shirt that the lady at the OTHER register was open. I stood there as she was helping the Hispanic man at register one. She then called to open the restroom for whom so ever. When she was done with the man she flicked me off and told me someone else would help me even though she didn't close the register. She helped the other Hispanic customer yet I am being helped by someone else.

I was online looking at furniture and came across Big Lots. I really never looked at their furniture before. Usually when we go into Big Lots we get bedding (sheets, pillows, etc...) and snacks and other small items. I seen online that they offer leasing with WhyNotLeaseIt. So I filled out the pre-approval form and got an instant reply that I was approved and have X amount to spend and after a year lease we own it. So we went into the Big Lots in Whitehall, PA with the WhyNotLeaseIt approval number and looked at their furniture. We came across a nice set that had 2 recliners on the sofa, 2 recliners on the love seat with a compartment in the middle, and a single reclining chair. So we purchased it on the lease program. We bought the set back in December 2015. The sofa and the loveseat were not in stock anymore but the sales associate said that if we wanted the floor model he would knock off 20% of the whole bill. So we went with that.

Tried to make purchase using credit card. Selected credit but kept asking for my PIN. Cashier was clueless and manager said it was my bank. Excuse excuses. I'll pay the extra $5 to have it delivered by Amazon in 2 days.

After reading some a lot of the reviews in here, I have to wonder exactly what store do people think they are buying furniture from? Multiple complaints that their 300-700 sofa didn't last very long, fell apart, etc. Only got two years out of it, wasn't made that well and so on. Well guess what... that's what you GET when you spend 299 on a couch or a recliner. You don't get anything better for that kind of money and nobody ever has. Seriously, look at all the known high end furniture brands (Carolina Rustica, Bernhardt, Habersham, Drexel Heritage, Marge Carson and the like). One of their Ottomans will cost more than a thousand. A quality sofa will easily set you back 3 or 4 thousand. You really do get what you pay for. Only a fool would think that their $599 special from Big Lots will last for 10 or 15 years, never fade or wear and be as good as real major brands. It's like buying a Kia and wondering why it isn't made like a Bentley.

Sofa with reversible chaise and storage ottoman - Unsatisfied after 40-45 days. Cushions lumpy, threads pulling, seats slump down. Called Big Lots first and they told me they could do nothing, they had a 30 day return policy. I was that much past 30 days. I gave $855.98 for the furniture. I trusted the Simmons name on the furniture. I contacted Simmons Furniture twice, and finally told someone would be back in touch with me shortly. Never heard a word. I am going to put on my social media what a scam this is. Very upset in Conyers, GA.

On July 11, 2016 I purchased a 14X36 METAL FRAME POOL for $149.99 not including tax. I went home and realized that my HOA did not allow pools. I called Bowie Big Lots on July 12, 2016 and informed them of the situation. They stated that I can return the pool with my receipt and if I didn't have a receipt then I could receive a store credit. Over the past couple of weeks I've spent well over $2500 at this Big Lots store on various items to include large item furniture and they have records to prove it. In other words I was a very loyal customer.

I bought a Simmons sectional and within a year the covering began peeling off. The material sticks to you when you sit on it and flakes all over the floor. I haven't been able to afford to replace it and it is a horrible eyesore. Terrible furniture.

To start off 13 years ago when I first moved own place was 19. Just starting out. Bought my first couch from Big Lots. Had it 13 yrs. Sold it month ago still looked and sit perfect. Bought couple TV stands from them. Loved it. Back in December decided to move, buy some new furniture, saved back money, had found great deal, bought a couch and Serta Benson set. Cash 600 and some change. Great price now bad. Have them put it on price hold, paid cash but needed it be held until I got moved. Was all great. Called Glasgow, KY Big Lots once every couple weeks. Well about a month ago moving day came. Called them a dozen times within 2 weeks "oh no we have your couch and bed in back so start moving on Friday." Sunday I went to get it "oh couch has been sold." I'm like is this a joke. At first "no we sold it" then it turns to frustration and anger.

My credit card information was used the other day at this store the same time I was 30 minutes awhile. My bank called to inform. I immediately cancelled the card and called the store. I told the manager someone was using the information in the store. He told me that was impossible. Again, I told him someone in his store was typing in my information without my card. The manager was rude. His response was, "That's your fault. Someone has your card dude." I told him "my card says to see if on the back and unless I have an identical twin I don't know of someone at your store is allowing this to happen." He said "it's not my problem. I just work here." He then hung up on me. The tone and lack of concern of the manager for what goes on in that store shows me Big Lots will always be a bottom feeder store.

I purchased a sofa, ottoman and chair which was over a $1000. The furniture has not lasted a solid year, it's bursting at the seams. I am constantly trying to sew it back together. I will never purchase furniture from Big Lots again.

I am honestly disappointed! Me and my husband went into Big Lots--the one in Taylor Michigan and we ordered a couch at $800. We paid for the item in full and was told that it would be there in 2 weeks--now going on almost 7 days shy from a month. They have not contacted us once and we have made contact with them three or more times. As they tell us tonight that they still haven't got our furniture because the ones that had been delivered were damaged. Are you freaking kidding me! Been waiting for almost a month for my couch and paid that much money for it for you not to tell me anything absolutely not I will never never shop with this company again highly recommend nobody pay for anything in full because it's never guaranteed. Worst service ever!! Thanks a lot Big Lots. You lost my business for good.

I recently went to the Big Lots store on Westchester Drive, High Point, NC. As I was entering I saw a wicker furniture set by the door, with beautiful red, geometrical design on them. I went to the cushion dept. and looked for the same red cushions, but to no avail. I spoke with the cashier and asked if I could purchase the display cushions that were outdoors. He asked the manager and she told him, "They come as a set and I won't sell them." I corrected her and said that is not correct. I bought the same wicker furniture last year and had to buy the cushions separately. Apparently, she didn't like that at all! I also referred to another set in the store that was for sale, also without the cushions. She reminded me over and over again, that she wasn't going to change her mind.

I purchased a leather couch and love seat from Big Lots 01/25/14 for $1022.38. So after two years of normal use (no dogs/cats) the "leather" has been peeling/cracking in large (2"+) sections the headrests and all the corners of the armrests. I am not having very good luck repairing it so far. I'm not going to waste my time trying to call Big Lots, just to be told there is nothing they can do. It's officially past the warranty period... so lesson is learned. I just wanted other people to know the lack of quality in these items. I can't understand how something that is obviously meant to last a number of years (5+, I would think, for even cheap crappy items) only made it 2 yrs even with sales associates recommendations for using furniture Polish to keep it soft. I have no customer service complaints as I did not feel like dealing with the kind of arguments others have complained about. I'm just thoroughly dissatisfied.

At the St Andrews Road, Big Lots store, I purchased an electric razor. Upon taking it home, I immediately used it. The item was totally unsatisfactory. I took it right back to the store and asked for a refund, telling associate Whittney that the razor pulled and tugged on my beard, gave an uneven cut, and left my face chafed. A couple of days later, I was looking for a different brand of razor, and my used, returned razor was back on the product shelf! I knew this because the box was taped shut with the tape I had used to close the box.

Purchased a reclining sofa and matching recliner from Big Lots on January 29, 2016. On March 28th 2016 I called store to discuss a return and was told to bring the set back and they would work with me. I had lost my receipt and the manager said he could look it up on the system using the credit card or debit card that was used.

I received a recliner as a gift, it lasted less than 1 year. I took it back to the store and they gave me to replace it. This one hasn't even lasted 6 months. These chairs are made very poorly, poor quality materials!

I have bought many furniture items from Big Lots in the past. From this day forward I will never set foot back into this store. This Manager was the rudest person I have ever met in my life. It's obvious Big Lots likes to make their profit more than keeping good customers. Word of mouth is everything, and you can be sure that my word of mouth will be well known around the Colorado region. With bad weather on its way, but hadn't dropped yet, our $539 gazebo slammed down to the ground cracking my fireplace and by the grace of God didn't hurt us or more importantly our bulldog.

We bought 2 recliners and a sofa. It's all junk, falling apart, broke in within 30 days, never again. Go somewhere else, pay a little more for something that will last a couple years.

I bought a sectional from big lots about 3 years ago. When I bought it the sales associate never told me how to care for the furniture, so I honestly didn't think anything of it. So after 1 year my couch started cracking, and now looks like it is 20 years old. I had bought furniture from Levin and was told by the sales associate before the sale on how to care for furniture, and this was way before I bought the sectional from big lots.

Purchased two queen from Serta for 960.00. In 3 months it began to sag? I paid 1/2 cash 1/2 credit card. They would not swap (not even one). I'm questioning are they China knock-offs? I owned Serta previously (king) for 10 years - but not from Big Lots. So here I am less than 1 yr over 900.00 and I'm looking again for a bed. This is unacceptable.

Big Lots has very good prices on their furniture and that is for a good reason - their furniture is all **. Bought a sectional from there a year and a half ago and it is peeling and flaking like a guy with sunburn. Do not buy furniture from Big Lots you will pay more in the long run!!

We bought this set (Simmons Manhattan 2pc sectional) from Big Lots in June. We had a previous bonded set that lasted for more than 10 years. We only bought a new set to match our new home. We had the Simmons set for 10 months before the material started flaking off. I called Big Lots in Tallahassee, they stated bring it back. However they could not locate the matching receipt in the system and therefore couldn't do anything!!! This was a complete waste of money. I am very dissatisfied. I want my $$$ back!!

I have never shopped in a BIG LOTS till I moved to Florida. I wasn't aware that stores could actually exist peddling such inferior products. Their merchandise is comparable to what you find in a Dollar store, but with a much higher price tag. Their store policies are a joke. I purchased a FIRM serta full mattress for around $300.00. Within two months I had notice the springs were starting to annoy me while I slept. I went to the store manager and asked about the return policy since it was only two months ago I had purchased the mattress. I was told to return the mattress and the receipt and they would see what they could do. I had no way to return the mattress other than to pay someone $50.00 to bring it back to the store and then I still wasn't sure what they would do. Give me a store credit. Ask for additional money on an upgrade!

On Friday, November 27th I purchased a Wall Mount Fireplace for a total of $128. There was a notice in the store displaying that when you spend $50 you can receive a $10. credit or $20. if you spend $100. The coupon also said that the credit could only be applied to your next purchase starting November 29th but must be accompanied by the bill of sale (which it did). When I tried to turn in the coupon today November 29th as well as the receipt I was told I had to spend another $100. in order to get the $20. credit. Their ad in the store did not mention you had to spend $200. in order to get $20. The first $100. I was given only the coupon... Then today I would have had to spend another $100. to get a $20. credit. This does not make sense as their ad said that you had to spend only $100. False advertising! This is just like a scam.

I usually shop at the Big Lots near my home. Every time I'm in the store I hear on the intercom, "If you find the item at another store of lesser amount, Big Lots will honor the lower price". On Tuesday of this week, I shopped at two Big Lots near my work. At the first Big Lots, I purchase two jars of Lowell's Polish dill pickles at $4.00 per jar (the last two jars on their shelves). At the second Big Lots I found the same jar of Lowell's Polish dill pickles for $2.50. I returned to the store for a refund, but was told by the Manager that Big Lots has no policy regarding price matching and that there is nothing they can do. I find it hard to believe that a company the size of Big Lots has inconsistent store policies.

Today I have totally give up shopping at Big Lots in Southaven, MS. Reason: customer service is not the best in the world in store or their Corporate. This organization must learn that customer service is important no matter how big or how small the business may be so I asked all of my friends, associates and family to do likewise. I will have updates on this in the near future but for now let's join together and send a clear message that we have the power to shop elsewhere.

I recently bought a king Sealy Posturepedic pillowtop mattress. It was fairly soft in the store, but I thought it was just right and would suit comfort needs. When I got home and set it up it seemed as if my side was extremely soft while my husband's side felt like what I had laid on at the store. I couldn't figure it out and thought I was just imagining things, but after a few nights I felt like I was sleeping in a crater (trying to roll uphill when turning in bed) while my husband's side still remained firmer and more comfortable. I had to return this mattress and customer service at Big Lots made the experience very easy, but I did have to repackage and return it the store myself.

I purchased a queen size mattress and box spring yesterday from Big Lots. I brought it home only to find that it was soaking wet as I took the plastic cover off. It smelled horrible and was stained. The store does not do deliveries so I had to rent a truck to haul this... And now I'll have to do that again to take it back. Highly dissatisfied. Big Lots in Massillon Marketplace.

About a year or so ago I purchased a sectional couch and a recliner. Upon my purchased, the furniture manager told the cashier to make sure that a record was on file. She took all my info but did not give me a card so no record was kept of the transaction was made. The problem now is the fake leather is peeling off both the sectional and the recliner, also the recliner leans to the right side. I went to the store and talked to the manager and he said he has sold 100s of these sets with no problems with any of them. Read other blogs below that customers have had the same problems.