Big Lots Reviews

Receive king mattress from Big Lots today. First off, delivery was an hour late. Once we removed the plastic from mattress we noticed a hole and stains. I called Big Lots and advised them of this, and they told me to call tomorrow to help us find the same mattress at another store. Then he had the nerve to say, "Well you can bring the mattress back to the store," and they would give me a used mattress to use till they find me a new one. Really. I also told them I would not pay for delivery again for the new mattress. He then stated, "We may be able to work something out." This is worst experience I have ever had anywhere.

3 years ago, I spent a decent dime on a bed that had drawers built in for my daughter and mattress. Within less than 6 months, the drawers broke apart, the frame became loose from the sides, we tried wood glue and clamps to hold it together to only have it break yet again. The mattress was extremely hard unlike the one we viewed in store. My bf used to work for this company after high school and said that they always had complaints.

I purchased a Simmons sectional, about 2 years ago. I paid $1000 for it. My "like leather" material started peeling about 6 months ago. Needless to say I am highly disappointed. I have a 14-year-old, an 18-year-old, and no pets. I take care of everything I purchase because I'm a low-income single mom. Simmons and Big Lots should be ashamed.

Different managers from store to head cashier. A turnover once a year. Threatens worker family and the worker. Nothing is done and they say they tried to contact worker, they didn't. They target for leaving. For nothing and fake things they take at will employment and make it a joke. No one is in charge of anything. It's always see so and so. Try to set meetings for people who are never available. The way they treat employees and tell them to treat customers - double standards. It's horrible. Makes me wonder why so much turnover.

I like Big Lots. However, I am very disappointed in the quality of a product sold by Big Lots, and that we purchased, namely Simmons Harbortown brand furniture. As others have stated, the bonded material on the 'leather look' loveseat and couch is rapidly disintegrating, and revealing a thin gray layer of vinyl-like material. I have never seen anything like it. Unfortunately, I also purchased a large Simmons sectional shortly after we made this purchase because it looked good, but we weren't aware of the problems we would be experiencing with this material. Frankly, we won't let anyone sit on the sectional fearing it may disintegrate like the material on the couch and loveseat.

I bought this living room set about 3 months ago - it was one of the more pricier sets. I wanted a good one that will last, we paid about $1000.00+/- for a sectional and a chair 1/4. The seams are coming apart. It has tears in the cushions and on the arms of furniture, and on the pillow tops, it also looks like it becoming discolored. It's not abused. We keep the gate up so no dogs get on it. I keep a cover on it but still it's horrible. Also we had to purchase an Ottoman separately to hold up the lounger part of the couch that should be included, "not separately". Without it the lounger would have NO support and with the Ottoman it has a hump where the Ottoman supports the lounger that is really not comfortable. The display did not have this hump and the quality seemed better??? I'm hoping that Big Lots will replace this set. My bedroom set is fantastic. It could just be the lemon.... I'm not really sure.

I purchased the 16'x16' sun shelter to go over my 15' round pool and was so excited to find one that big however once it was set up by no means was it 16'x16.' I would have to have put it inside the pool to use it and that can't be. So it was a waste of my time and money to even purchase this. From corner to corner it only measures 10'x10'. That is quite a difference. I do not live close to Big Lots and haven't been able to get back to the store so that is why I'm contacting you over the internet. I have a membership card with Big Lots so all the information will be in the computer under my name which is Kathleen **, zip code 93240.

All these other reviews are B.S. I have and I have seen the other ones. They are great. Someone is setting up these reviews to hurt Big Lots. I don't work for them or have anything to do with them but just look around at them. You can see that how you going to have this many people review your product from around the USA and as you will notice it was every few days. I would ask for uploaded receipt from the retailer of the product and the date and time.

Stopped in your store in Union City GA to check some prices and buy a few things then had my truck booted by a Parking services co and charged $500.00 to have them removed. If the sign was large enough to read or in the right place I would not have parked. I think this is a trap, and a odd way to treat your customers.

I had purchased a couch and loveseat from Big Lots. I didn't have it a week and the couch cushions started to unravel in the front. The loveseat had a spring that started to protrude up through the middle of the seat. I had no trouble with the return but the next set was just as bad as the first. I live alone with a 3 yr. old and no pets. Within 3 months the couch had a big spring coming up through the middle. It caused a great big scratch on my leg at least 3 inches long. I sat down with my leg under me and that's when it happened. I was told that the frame has a lifetime warranty but not the rest of the couch. The couch looked like it had a big valley in the middle. I had to put blankets over the spring and dip in the couch. What Junk! The loveseat did survive this. Never, never again will I buy furniture from Big Lots. Junk, junk, junk!

Last year, August 2014-right before school started, I went to Big Lots and spent over $250 for my daughter's back to school things. I asked the Cashier/Associate if she could look up my Member Number so I can get the applicable discounts for my purchase. She informed me that I would get a chance to look it up once she's finished ringing me up. When she finished, I asked her why I couldn't look up my Member info, she told me that I COULDN'T because she had finished ringing me up.

Covering on couch is peeling off backing after 3 years of use in 7 places, very disappointed in Simmons quality. The warranty is for only one year. Now looking for another couch!! Store 04470.

Purchased 12/12. Cushions are worn and sofa and recliners sanked. Cannot re-upholster, the cost is more than purchase price. Cannot afford new set. Very uncomfortable, I have pillows to sit on. Zippers are on sofa pillows but not accessible in the rear to get to cushions. What can I do? Any alternatives? Please advise me if anything is possible. Thanks for listening and advertising. Senior on fixed income, need help.

It broke after 4 months a few years ago. Never will buy any furniture ever again.

Bought a new couch, a beam already broke in couch that hold together. Very cheap made, broke after 3 months of light use. What a rip off. Very unhappy, I'm out my $800. Cheap made stuff, everything has to be. What a rip off!

The chair does not work correctly. Stopped working not long after I purchased it last year. Stratolounger Big One Recliner... I would not purchase furniture from Big Lots because they do not stand behind the products they sell. Very poor quality. I bought the wicker furniture last year and it has held up good but is on a cover porch. I will not purchase any more furniture from Big Lots!!!

I've purchased furniture from Big Lots twice and each time I had to throw away because it was infested with BED BUGS! First I bought a two piece sofa set made by Ashley furniture, a mercer-mocha stationary set for a total of 700.00 only to throw it away because of beds bugs. So I called the bed bug inspector and paid for them to spray or whatever they do to get rid of the bed bugs. However I had my house inspected twice, once while the furniture from Big Lots was still there and again after I threw it out.

I purchased an outdoor screen canopy from Big Lots manufactured by Wilson and Fisher. I had two people to set up the canopy and as we were completing the last step, the entire canopy started to twist and like dominos it came down. 4 connectors broke (cheap plastic or defective parts). I emailed W&F and no response, I called them with no results and finally a manager told me that I needed the receipt before they would talk to me. This was only a matter of replacing the connectors. I paid 60.00 for this piece of junk. Would never recommend doing business with this company.

We went to buy some patio furniture that big lots had advertised. Along with a 50 dollar coupon. Didn't have any of it in stock. Called the next day. The guy working in the furniture department told me yes they had the specific furniture in stock. So I rented a second truck to pick it up... Didn't have it... never had it. Crappy organization, Crappy store. Won't go there again. Gave one star because it wouldn't let me give zero.

My wife has been wanting to get a Keurig K40 but we haven't been able to afford the $89.99 price that they sell for at Wal-Mart and other retailers. I was excited to get an email from Big Lots which stated that they had the same K40 model offered at a "price so low that it couldn't be shown" in the email. So I went to the website, which said the same thing but also had a valid date range of 4/2/15-4/9/15.

I visited this store today, May 8th, at 3:49 PM. I purchased several items! There were two necklaces that were $10 each on a rack that was clearly marked, "Buy one, get one free," along with a description that seemed to match two necklaces I selected. When I went to check out, the cashier told me they weren't the ones that were "buy one, get one free." So, I told her I didn't want them. She set them to the side and rang up the items I wanted. When I got home I looked at the receipt and noticed I had been charged for the items I didn't want or receive. I called ** and asked him to refund the $20 to my debit card. He was polite and told me there was nothing he could do without me coming back to the store. If I chose to return to the store, it would be to return everything I purchased! I need my $20 returned to me! If you cannot or won't help me, I will contest the entire amount with my bank.

I bought a park bench to use as a prop for prom pictures. It comes unassembled. As I was putting it together, you could tell it was poorly-made product. Holes did not align properly with the screws/bolts. Once assembled, it was noticeably lopsided on the left side. The second prom couple that sat in it broke the back wooden slate. You get what you pay for!!

Was thrilled to get new furniture, got it home and looks great. When I contacted the finance company Progressive, progleasing.com 1-877-898-1970 I was hit in the gut and the new furniture didn't look so great anymore. I chose to pay this in 90 days for sofa that cost $400, the store employee and the emailed contract was not clear about the hidden fee for the finance company, my $400 sofa ended up to be $489.00. Don't fall for the "you are approved" line, they take $50 for stupid processing fee with other costs = $71.00 and tell you that is toward your first payment. Wrong - that's not the case don't believe the lies, you have 10 days to return. (I'm just gonna suck it up, sofa looks good enough to keep) Unless you have an extra $50 to dish out good luck shopping. Oh and if you chose the 12 months financing you are paying double what it is worth, on top of the finance fees.

I used to be employed with Big Lots. I was suspended from my job last year and terminated shortly after. Despite my situation, Big Lots has retained me as a customer at locations other than where I used to work. I recently was shopping in a store and was followed and questioned. I had store management follow me all the way until I made my purchase. Shortly after I left I received a phone call from the district manager. I was being accused of taking photographs of the store conditions. I wasn't taking photographs, nor was I there to assess the store in any way. I had to purchase 1 item that I regularly purchase and look at an item that was on sale in their weekly ad.

On April 17 visited store on St Rd 84 in Ft Lauderdale. The store was practically empty. I went over to the manager, **, and asked me where the lamps were. He looked at me like saying, how do I know. Then he told me "In the back." I said, "In the back where" since it is a big store. I asked me to take me and HE would not do it. Lately I had experienced other situations but like this was, NEVER and coming from a manager. I always think that service comes first. I don't care how much I spend. I only look for service. This person does not have any manners.

On 4/15/15 I went to a Big Lots store in Binghamton, NY to purchase some large black bags (contractors bags). The time was 3:26:15 PM, store # 05221, cashier #**. I only had $20.00 bills in my wallet, I gave the cashier one $20.00 bill. She made the transaction, gave me $3.00 back and closed the registrar and said "I owe you some change," then looked in another box and gave me $.75. I said, "What change? I gave you a $20.00 bill" and she said I have to cash down the drawer to check.

On Black Friday 2014, while I was on vacation in Colorado, we visited the Pueblo Big Lots to buy Christmas presents for my 3 year old son. He really enjoys playing with his hot wheels and this item looked perfect to entertain him for hours. On Christmas morning when he unwrapped this present we opened the box to set it up. It wasn't at all like the picture on the box and would not stay put together. I tried tape, I tried glue, and nothing could keep the service station operational. It was so cheaply made yet the price was not cheap.

My husband and I were in the market for some new furniture, so after shopping around, reading reviews and checking companies online, we decide on Big Lots!! We purchased a Simmons Champion Mocha couch and matching love seat, 2 end tables and other items during their 20% sale. Nothing but PRAISES for the associates from managers to cashiers. But the most Praise is for the SUPERIOR customer service that we received from ** and ** in the furniture department!! They went above and beyond. My wife and I were in no hurry and when all pieces were in, we rented a van and picked them up. ** brought them out on cart promptly and helped load them with us.

My husband and I purchased a sofa and loveseat from the store in Lacey WA. The people were nice and the store is always clean. But we only had the furniture for a couple of months when the back boards busted out on both pieces a few days apart. I was upset yes! But it is what it is. We probably will not buy furniture from there again. However, BIG LOTS still carries some basic household needs like TP and Paper towels as well as some fun wall art that we like.

First I have shopped at Big Lots with my parents since childhood. A few months ago I had a horrible experience at the new Big Lots location. While shopping with my wife I noticed my right eye become blurry. Soon my left eye began to do the same. I left, not sure what was happening. I had to pull over due to the fact I lost all peripheral vision and my head and eyes began to pound. Contacted my eye doctor ASAP. He said I was having an ocular migraine. Never had one before. The migraine resolved after about 7 hours of pain and fear. I could not see.

New Wilson & Fisher gravity chairs were not weather-proof and faded out, and started to wrought. I talked to the assistant manager and she told me to bring them back. She was off when I returned to exchange for a better chair when the manager told me that after 30 days I was out of luck. Refused to give me manufacturer name or number when Big Lots manufactures the chairs. MANAGER WAS NASTY. HE DID GIVE NAME, REFUSE PHONE # TO CORPORATE OFFICE AND WILSON & FISHER. TOLD ME TO LOOK IT UP. THIS GUY NEEDS FIRED!!!

I bought a bar table at Big Lots. When I came home, noticed it was missing the screws. When I called Big Lots, the woman on the phone was not sympathetic but said I should come back to pick up the screws. When I showed up, the cashier looked at me and said "What?" I thought, wow that was rude. I explained I was there to pick up screws and she rolled her eyes and pointed at the short stocker lady. I told the stocker lady why I was there and she started yelling at me that she knew the screws were in the box. I told her that this was a huge inconvenience for me and she threw her hands up, practically threw the red bags of screws at my hand and kept yelling then walked away.

I bought a slipcover from Big Lots which was labeled as large sofa size. The package had not been opened. When I opened it I discovered that it was for a small love seat. The store refused a cash refund, so I traded it for a set of sheets ($10.00 extra I had to pay for King size). I just opened the sheets, which are not King, but queen size. So now I have to go back and hear them tell me again that I'm not getting my money back. I'm done with Big Lots.

Being in the service industry, I'm used to people only ever contacting corporate or upper management after a bad experience. I'm a firm believer in giving people praise when I leave happy just as most people complain when they leave because they weren't treated like the second coming of Christ. That being said, I went into the Big Lots on Sawmill rd in Columbus, Ohio today to get a box spring. The woman who helped me, TJ, was nothing but helpful, kind & just genuine all around. She helped me get the box spring & we made a couple jokes back and forth about me wanting this beautiful wooden chest but trying to practice monetary self control. Now that I know it's 20% off today, I'm coming back for not only the chest but an ottoman & a few other things I found online (clearly taking that self control VERY seriously).

I purchased 2 Simmons Harbortown Snuggler leather recliners from Big Lots about 3 years ago for more than $800. When they were about 2 years old, the fake leather on the arms and back began cracking and falling off. Now after about 3 years, they look like they've been attacked by a pack of wolverines! (see photos). The fake leather material in these areas is paper thin, affixed to some type of felt-like material underneath. I called Simmons, and they told me the recliners are manufactured by United Furniture and gave me their phone number.

I bought the shell back brown recliner from the Greenville NC store. Two months later, the stuffing is coming out of the arms of the chair and the back of the chair has staples protruding out. I spoke with Mark, the store manager, and he informed me that I bought a cheap recliner 299.00. He suggested that I should have bought a more expensive one. He offered to sew the chair up or upgrade it for a expensive one at my cost. Don't buy furniture from Big Lots. They do not back there furniture. Lesson learned!

Recliner on sale for 199.00. I tried to buy one on the phone because of the snow fall and the rods being bad! I couldn't even buy one on the phone with my credit card! I think this should not be allowed! After all this is the last day!

Though I'm pretty satisfied with the in store service, I'm not liking the filth at the storefronts. There is so much black dirt and gum and trash at every store I've visited. I have friends who think I need a mental evaluation for shopping there. They say they are too disgusted with the filth to shop at a Big Lots. Thank you for your time.

I have shopped my local Marshall Big Lots since the doors opened. Most of the workers make entering the store a pleasure. I walked in, there were 90% hand written signs. I picked some items and went to cashier. In line there was a couple who also had 90% off items, the cashier had to correct the price. When it came my time the cashier ran up a few items, which didn't ring up 90%. I told the cashier, her answer was "they put up those signs too soon." The signs were up but to her mind it was too soon.

I purchase a sofa from Big lots, I believe the guy that delivered truck was infested. I live in the same place for 6 years - never had bed bugs. Big lots would not exchange sofa. Only offered me 20% off on a new one. They have another store that has rats running around at night, but they tell you there's nothing nasty about their stores. These people are liars. And sell bad product. And are very rude......Never will I spend my hard earn money at Big lie.

I lost 2 gift cards for a total of 40.00 dollars. I have both receipts with the card numbers and amount of money but the manager will not give me new cards or acknowledge the receipts. Big Lots on Langsford Rd. Lee's Summit Mo.

I purchased 2 rockers 1 year ago. I bought resin so it could hold up to weather. It was taken in and stored in winter. Now the bottoms the rocker part which is made of wood has rotted and my chairs are trash. I asked if I could contact Wilson and Fisher and they don't acknowledge even doing business with Big Lots. Big Lots would not exchange or refund.

I purchased an already opened up very large box of wicker-style patio furniture, the Key Largo set. I was told the only missing part was a middle section, not necessary for the functionality of the set itself, more of an insert to make is larger. Imagine my dismay when I put it together to discover a seat section of the set missing. Without the seat section, there are two arms or sides and 2 cushions sitting about. I went back to Big Lots to see if they may have the seat section in the back room somewhere. I approached the manager and started relaying what was missing and showing him the instruction sheets for each section of the sectional, but before I hardly stopped talking, he was spewing "I'm sorry for the inconvenience. There's not much we can do. It was the last of a set from last summer. We're not ordering any more of the Key Largo patio furniture this next summer," blah, blah, blah...

Purchased a sectional sofa, just barely been two years and the material is falling apart / decomposing not from use. Horrible waste of $800, I have never had any furniture do this. I also have another sofa that we have had for 6 years and still looks new. Warning Do Not Buy a couch or sofa / chair from Big lots!

I LOVE Big Lots. I love their products and the employees. The ones by me are very courteous and helpful. However I am very unhappy with Buzz Club. I used to receive coupons almost every week, now I'm lucky if I ever get one. I used to use the coupons all the time. Now I feel like there's no reason to even give my phone # or card. Very disappointing.

I am a concerned customer and I shop at the Suffolk Big Lots a lot at lease four to five times a week. Love the deals but anyway, every time I go there, I see the same managers day or night, never the store manager. The other managers are great. They help me with questions and have great customer service skills. One manager I do see almost everyday is Vincent. I asked him one day was he the store manager until I saw his name badge. Just want to know Big Lots' policy on store managers being in the store.

About three years ago I purchased a faux leather chair from Big Lots. After about 2 years the fabric began to peel. As time went on, the entire top of the chair had lost its fabric. So when it came time to purchase a new recliner, I thought I'd buy a chair that was suede or simply anything but the fake leather. I went back to Big Lots, as their furniture looks and feels satisfactory, plus it is always reasonably priced. I bought a large, overstuffed recliner for $300. That was the end of June of this year.

Their BF ad: SERTA 4" Memory Foam Mattress Topper... That product is actually NOT Serta but by an outfit from NJ ( Sleep Innovations) and is NOT 4" memory foam; but actually is ~1-7/8" foam with an optimistically ~1" quilted mattress-cover. For any info that this is NOT 4" FOAM, one has to look very closely on only 2 of the 6-sides Of the 6 of the box. And in the small-print on the bottom of the SERTA box will on find the disclaimer that this product is made by "Sleep Innovations", "under license from Serta."

Bought a Simmons couch from Plainfield Big Lots. The first couch was broken and I had to bring it back and pick up another couch. My second couch is now falling apart and ripping in several places. Let me remind you, this couch is barely 6 months old. Lol. Needless to say spend the extra money and go to a decent reputable furniture store. NOT Big Lots, Very hard people to work with. Won't go here anymore!

I went in the store because they had a sign on the window saying 20 to 40% off furniture so I was going to see if they had the electric fireplace on sale. I approach a man and ask him about the sale so he showed me some furniture which was great so I ask him if he knew when the Black Friday ads was coming out. He ask me did I know what gas prices was going to be next week! He said I'm just saying who can tell what big lot is doing? I ask him is he trying to be smart, he said, "no I'm just saying we don't know what the people up there is doing." And then I found out at the checkout he was the manager. Poor store got a person in their store higher up talking to people like that.

On May 13, 2014 I slipped and fell on water at the entrance of the Big Lots store in Waterford MI. I had been shopping in the store for about 30 min. I had some things to purchase. Upon checking out I found I did not have enough cash on me. I told the cashier that I had to go to my car and get my credit card and I would be right back. It was a bright sunny day - the parking lot was dry. I went to the car, retrieved my card and headed back into the store. I noticed that the concrete at the entrance was wet like they had hosed it down. I walked back into the store and the next thing I know I am on the floor. My right leg slipped and I landed on my left knee. I had immediate pain. I had a very difficult time trying to get up. As I was getting up another customer came in and stepped over me. No one came to help me.

I came into the store on the 7-13-14 - 20% off sale, and brought a number of things. I was overcharged for one item and that wiped out the savings I had spent to come to Big Lots for in the first place. After I got home, I noticed the problem and I called the store back and spoke to the Mgr. to let them know what happened. The mgr. suggested I come back to get the correct price and proper discount. I told him it would cost me more in gas to come back for the small savings I would get.

I used to love to shop at Big Lots when it was McFrugal's. They sold quality, overstock or discontinued items from name brand companies. Now? They sell no-name cheap trash that no one else has the nerve to sell. Where is the stuff made? Is it guaranteed to not be made by child labor? I see something on their ad and I try to get an unbiased review from other sources but that's impossible since no one else sells it. At least not in the civilized world. I consider Big Lots just a step above a garage sale. I would advise them to revamp their buying Dept. and get out of the bargain basement business unless that's where they want their profits to end up.

I bought a Wilson & Fisher 12'x12' PE Sun Shelter w/ Netting from Big Lots in Charleston, SC and waited almost a month to put it up when my son came in from deployment. It lightly rained with no strong wind and collapsed on one side from the metal coated pole bending in half and two plastic corners that holds the poles together split. Of course it was to late to return it to the store because of their thirty-day return policy even though I still have the receipt and the box it came in. "Lesson Learned"- I'll never purchase anything from Big Lots again, and I'll stay far away from any Wilson & Fisher products!

I have shopped at my local Big Lots for years. In that time, I have watched customer service go downhill. I know it isn't totally the employees' fault. I'm usually sympathetic with the cashiers and the lower employees. With that said, recently I have seen the managerial team at the local store abuse their employees. I have seen the furniture manager bully cashiers and yell at them in front of customers. He is a short guy with rotting teeth. Creepy looking feller. I have also witnessed a female manager who has behaved horribly and abusive to the lower level employees. As well, I have witnessed the highest level manager engaging with the lower rank employees inappropriately.

Received email coupon for $5.00 off when purchasing $15.00 or more. Cashier and manager wouldn't take the $5.00 off my $55.00 purchase because a bar code would not come up on my phone. Even though they could plainly see the coupon on my phone. They acted like I was an inconvenience. If you're not going to honor your coupons then why send them out? Or is it just a gimmick to get you in the store. $5.00 is not a lot of money but it’s the principle. An Unhappy X-Customer.

Time of purchase: 5:56 pm CST. Location: 1739 SW Loop 410, San Antonio, TX 78227(210) 674-2110. Associate: **. I purchased a Luggage and Duffle bag for my daughter to use for youth camp coming up in a few months. Once in line I placed both the duffle bag, luggage and other items on the counter to pay. The associate named ** proceeded to open up the bags to check them and of course that's nothing new. The lady then looks at me and says, "The bag does not come with these rain boots." I looked at her puzzled and said, "What?" She then took out a pair of pink rain boots from inside of the luggage. I replied, "I did not know those were in there." She gave me a very evil look while taking out the boots and to top it off my daughter was with me and it was raining outside so of course it looked as though I put them in there. I was speechless and felt myself getting very embarrassed and extremely UPSET.

I submitted this in its entirety via Big Lots' online contact form earlier today: "I helped open my local Big Lots in Bowling Green, KY, 20+ years ago. Since then, I have watched its customer service decline into almost sheer nothingness. I have had two separate issues regarding my checkout experience in the past 4 months, and today I am motivated to do something more than call them and complain about it, as nothing will be done. I can already tell by the attitudes I witnessed today.

The next day I realized that I was missing 4 items from my receipt/purchase. I called was told to call back in 40 minutes to speak with a supervisor and I did. The supervisor looked for me but found no left bags behind. The bags are on a turn style set up so I know what happened. I did not take all of my bags and the next person helped themselves to 4 paid items.

I got a 4.3" tablet for my 7 year old Christmas. It don't work at all. I call Big Lots and told them that I lost my receipt. The lady I talk to on the phone told me to bring it in with the packaging that it came in and I can get a store gift card so I went up there and they would not take it back because I pay in cash... Big Lots is a joke. I will tell all of my family and friends to never shop there because they will sell you crap and won't take their crap back. I spent $55.00 on something that is going to the trash. Thanks for making a 7 year old Christmas su#$....

Make sure when you get home, check your receipt because Big Lots stuff rings up higher than the prices on the tags. I took some gloves back price 2.58, tag said 2.00. Think if they get between 0.60 and one dollar extra from every customer, how much do they steal to a ton of money and my refund they tell me takes 5 to 7 days to get back but they got my money in 5 seconds from my bank. Another store, I got my money back in 5 minutes. I urge people to never shop at Big Lots again in Macon, Georgia, or anywhere. I better get my money back today or I will be calling someone to get them shut down on Bloomfield road.

Big lots believes in making a buck. But for once could they put their greed aside and respect their associates. Let them spend this one day of thanks with their families. Instead they are being held accountable to work on that day with some crazy hours. They were giving false hope of short shifts. But how can that happen with the store being open all day. I thought the new CEO would have better sense about all this. But he no better than the last greedy CEO.

I was a Big Lots employee for 13 years until 4 weeks ago. I worked in St. Joseph, MO under Kerwin **. Approximately 4 weeks ago, I decided to try another job opportunity. Before I left, I was informed by Kerwin ** that he would rehire me if I didn't like that job. Well, when I tried to go back I was given the run around by Kerwin for 3 weeks. I even contacted HR Josh ** and Scott **, in which I was told that it was up to Kerwin and not them to hire me back. I was asked by Scott ** if Kerwin had reinstated me. I know of 2 employees that left and were gone almost a year and came back to their full time position plus all their benefits, so my question is why am I being discriminated against especially by a manager who has been written up several times for not doing his job.

Furniture manager Georgette gossips in the store about her late night ** activities in front of my kids, lied about calling us when our furniture arrived and when we called and spoke to her, she told us that she had my furniture there waiting to be picked up. We showed up an hour later to find out that the furniture truck had not been there in over a week!! She stood there laughing with her friend about the whole situation as if this was her entertainment to watch customers come in with a moving truck wasting time and money. Ya... hope she stays at Big Lots forever. Hope there is no future in working with Big Lots.

I got home and have the same problem the other lady had there (was missing 3 of the butterflies). Now they don't have any more or can't get parts for them... Big Lots sucks...

I applied at Big Lots store for a job in Menomonee Falls, WI. I had an interview with the assistant manager. I have 10 years experience with Home Depot and still working there. I just want to work full time at Big Lots. Manager said, "Wait here. I want you to talk with someone." The manager came back and said, "The district manager is here and he can't talk to you. You have to leave the store." I told him I am waiting for a friend to get done with his interview. Maybe I did not get the job because I was an Asian but my friend got the job because he was white. Big Lots is a $5 billion company and to treat me like that was wrong. Today, I went into the store for the grand opening on 5/1/13. I tried to get help and no one knows where the items were or know the store if you work there. The people who worked there are useless. I hope that store closes down!

I went to visit with my family. She wants to change her room around so I went to Biglot's in Flagstaff. I want to buy her a new comforter. So I went there and I asked for some help, but nobody came. I went to find someone and asked questions, but they were so rude to me. I was walking by a shelf, and I said something to them about the shelf; it was not on right and was going to fall. They turned around and walked away. They never helped me. Everything was just thrown on the shelf, you could not shop it.

I purchased a video game from the Big Lots located on Hubbard and Glenoaks. About an hour later, I went to Big Lots to try and return the item for merchandise credit, because I wanted to purchase a different video game from the same store. The receipt reads, "4. Opened video games and software may only be exchanged for the exact item or a merchandise credit." When I was up at customer service, they refused to give me the store credit specifically because the video game was already open. The receipt they provided me contains a false return policy, and the only justification the manager had for me was, "We don't do that anymore."

I have worked for store 1158 for almost a year. In fact, it would have been a year this May. My store manager's, though undeserving of that title, name was **. Her sidekick, an associate manager with a false sense of authority and questionable motives, is **. I am nineteen years old. I am a National Guard service member, and I have my Associate Degree in Science and General Studies with only a semester away from getting my degree in Pre-Law. There was a time when I first started working for this store when I guess that ** and ** 'gave me a chance' to be a part of their posse. But seeing through their disguises, I chose otherwise.

My wife fell and injured herself at Big Lots. Nobody called to see how she was doing. We asked for compensation to cover chiropractic expenses, and they are not accepting liability for my wife falling over a roll of carpet that had fallen over and was impeding the aisle way. The store was not safe for customers upon opening in the morning. We contacted the CEO, Steven Fishman, for assistance since their lawyers were of no help, he did not return any of our communication. Big Lots is heartless and does not care about their customers' well being! We will take our business elsewhere for sure.

Our granddaughter bought my husband a lamp for Christmas for the table that is by his chair to read with. We had it for a week and it stopped working, so we took it back. We did not have a receipt or the box it came in and the girl told us no exchange without a receipt or the box it came in! They had to know it came from their store as our granddaughter looked all over for one and found it at Big Lots. We have always loved your store and have spent plenty of money at it, but you have lost a customer over a less than $20 item. All we would have liked was a store credit or exchange but the girl wouldn't even acknowledge us after she told us the guidelines. Thank you.

I went to the store to buy recliner seat, which is on sale for Thanksgiving. I asked the salesperson if it is OK to pay for it and pick up two days after. Sales person says ok, so I paid the item (recliner seat). After two days, I rent a U-Haul to pick up the item. When I got into the store and showed my receipt to the salesperson, it ends up that my recliner seat was not there in the stock room and it was sold to another customer. So, the stockroom personnel made an arrangement that five days after, he will deliver the item to my place. He asked for my home phone number, but I never got a call from him. I went back to the store, and that stockroom personnel approached me and asked if I want my money back. I felt insulted, so I looked for the store manager and told her what happened. The store manager committed that she will make sure that my chair will be delivered on Monday (12/3/12). December 3 came. Instead of chair, I received a call that delivery will be moved on the 4th. Today is December 9 and still no chair and call.

Big Lots advertised a Rubbermaid 35 gallon latching tote for $10.00 in the newspaper flyer and in their store flyer. When I arrived at my local Big Lots store, the tote turned out to be Starlite brand? Upon closer examination of the ad, there is a smaller picture within the ad advertising food containers, which presumably are Rubbermaid. To add insult to injury, the clerk and the manager of the store discovered a shelf sign listing the lids to the 35 gallon "Rubbermaid" tubs included in the $10 price.

I went to the Big Lots that advertised Mattresses on sale with free delivery. When I got there, I was basically ignored by the sales staff and so I went to the manager who said he would be right with me. I watched him count candy bars for about 15 min. until a young woman walked up to him and asked him about something in Electronics, at which point he dropped everything and actually tripped over his feet as he walked with her to see what she was talking about. I caught his attention and waved goodbye, at which point he called out to me and asked me to come back as he would wait on me now.

On 10/12/12 about 1:30pm or so, I walked into Big Lots at 1374 W. Main St in Lewisville, TX to buy a rug. I proceeded to walk near the pet aisle, where I heard the manager belittling an employee, and I heard her say, "So, are you saying I'm not doing a good job? I just started, you know." And he started saying how she came across as experienced in the interview and now she isn't showing that at all, and he's just really making her feel bad and in front of customers! This was in the middle of an open aisle where people were shopping! After the incident, I walked over to him while he was acting like a big shot in front of three more employees and asked him, "Do you always speak to your employees that way and in front of customers?" You really made that girl feel bad. I came here to shop and now you have just lost a customer! And I walked out very disgusted that Big Lots has such a manager! ** is his name by the way.

My daughter used to work at this Big Lots that I am writing about. She started at the bottom and worked her way up to associate manager while going to school for her career. She and the previous manager, Patty, and most of all the employees took lots of pride in the store, how it looked and in their sales. Every aisle they had cleaned and all the things in the aisles were related to some degree. Their end caps were always perfect. Since my daughter quit working there to work in her field of choice, I had not been to Big Lots in a very long time. Well being I am disabled and have 26 grandchildren and one great grandchild, I have to shop on a budget and start my Christmas shopping early as some gifts have to be shipped out of state. I had my daughter take me to Big Lots on Oct. 11, 2012 to get a jumpstart on Christmas shopping. We could not believe the store and what a mess it was. There was no organization whatsoever. Juices were on the end cap mixed with clothes. Summer things that did not sell were on end caps. In the aisles were tons of products in their brown shipping boxes just stacked on top of each other, with some falling over and being left on the floor. You could not see what the product was.

Big Lots is on its way to bankruptcy if Mr. ** doesn't change his attitude toward customer service! I can't believe that this retail company doesn't care about its employees and customers. I had several bad experience with their management and district office. They really don't care! I'm glad I had boycotted them for good.

I bought their product, it doesn't work! I've called several times just to sit on hold for more than an hour each time. I have sent several emails, no response. These phones cost me around $50. I bought it at Big Lots. They won't take them back. Is this some kind of scam between Big Lots and Uniden?

On February 28, 2012, I purchased a Wilson & Fisher 9 Ft. Market Umbrella (SKU#210020428) for $60.00 at my local Big Lots at 1211 Tower Blvd. Lorain, Ohio. Then, on March 3rd, I exchanged and repurchased this umbrella for $48.00 plus tax with a 20% off discount coupon. I did not use this patio umbrella in snowy March and I did not use this umbrella in showy April. Anyone who lives in Ohio would know that! I did put out this umbrella on May 28th for my Memorial Day picnic. Eight (8) days after, when I put out this umbrella, the metal mechanism button that is used to tilt this umbrella popped out and landed on my glass top patio table.

My daughter bought a Pandigital Novel for my birthday in late Feb 2012 and in early June 2012, the battery would not charge (bad battery) and is self-contained. It cannot be replaced. I have the Box with sticker, all the packaging but no receipt because it was a gift and my daughter threw it away. Big Lots will not give me a new one or refund. Pandigital's every link and number returns as failed message. All my pictures were on the tablet, now lost on a device that I can't do anything with.

This past Saturday, we purchased a display bunk bed item. We were advised by the salesperson that the gentleman could have it taken down and ready for us. Then the manager said, "Wait, no. It's the weekend, and we can have it ready and taken down by Tuesday for you." There were hardly any customers, but we agreed. We paid and said okay.

When I paid for my stuff, I gave the cashier $20. She said that I gave her $10. She only gave me $2 back. She headed to give me more than $10 charge of money. The cashiers yelled at me, and they didn't understand me. And they don't try to help me. My son said, "I saw when my mom gave you $20." She was yelling to my son, and the cashier said, "Shut up. You're just a kid."

Big Lots, Redding, CA, on Hilltop Drive across Mt. Shasta Mall - I bought some beauty products but did not like the quality, and unfortunately, in last 6 years, the 1st time I was missing a Big Lots receipt. I talked to the manager, and told him it's for charity purpose that "I'm going to donate, so if you can give me store credit so I will use it to buy another product". But he said, "No, I cannot do this." You won't expect this from a manager. The manager can help if he wants to. I said, "All other stores can give store credit in case of missing receipt," and he said, "we are not other stores." Bad communication skills from a really senior (aged) person, and that's how he treats Big Lots' customers. After 6 years, I'm not going to invest another penny in Big Lots and won't recommend to family and friends. Thanks.

Store #1888 - I stood in line today, 4-21-12, at 5:33. There were 4 people in front of me. The cashier calls for another cashier. She shows up when there is 1 person in front of me. Not a problem, just me not understanding the length of time to get help. When I am getting checked out, I questioned the cost of an item. I was told I did not look at the right sign; it only pertained to merchandise, not food items. The other cashier there is also mouthing off about me not looking at the right sign. I understood the first time. It’s very rude. I told them I didn't need the items I was getting and they could just keep them. As I was walking away, they were laughing and talking about me. I would have talked to the manager, but my husband told me to just come on and leave. I regularly shop at Big Lots, but I will not return if the service continues like this.

I shopped at your Valdosta, GA store and purchased five led butterfly umbrella light set. I really loved it as I collect butterflies. Upon getting home with it, one of the butterflies were missing. There was only one other box and it had been opened. The product # is 12217648. Is there anyway that another butterfly could be sent as a replacement? Thanking you in advance.

First of all, I had a love seat on hold. Well, I didn't know you had so many months to pay for it. I went to pay on it and they said it went to purge. Well, I called on January 18, 2012 and they said it would be 4 to 6 weeks. It has been almost 2 months and every time I call, I get a voice mail or they say can't take the call now. But if I block it, they answer it. Well, it’s not good customer service, is it? I will still go to Big Lots because I like to shop there and I like the service at Prestonsburg, KY. Thank you.

I went and bought a bed from Big Lots in February. When I was waiting for the manager to help me, another lady (white lady) came in asking questions and he totally ignored the fact that I was there and helped her. Not mentioning the fact that I was sitting right in front of him. When he did come to help me, he was rude and acted as if I wouldn't be able to afford the bed I was purchasing. When he noticed I was getting angry, then he decided to start being nice and act nice. Now, today, 3/11/12, my mom went in to purchase some couches and once again the store manager (first name is **, I believe to say) was very rude and racist against my mother. I would like something to be done towards this because I'm sure that I'm not the only Hispanic he's been rude and racist against. I will also like to be contacted when this is taken care of. Thank you. Big Lots 5108 15th Street East, Bradenton, FL 34203 (941-751-9960).

Because of previous situations with Big Lots, I decided to be at the store before opening on the day of a sale. They advertised a Bissell carpet cleaner for $49. When they opened the doors, I could not find any. With the manager right in front of me, it took her a few minutes to acknowledge me, although she was doing nothing. After I raised my voice to get her attention, she told me that they did not have the product. This is the 3rd time in 6 months that I have had this same problem with Big Lots. It is my opinion that they advertise these items just to get you into their stores to purchase something else. 3 times, 6 months... The advertisement also stated that there will be no rain-checks. Deceptive business practice is what they should be charged with.

On February 28th, 2012, I went into your South Pasadena Store #4292. I was directed to that store since your Alhambra store didn't have the mattresses I wanted to purchase. Anyhow, I was told to ask for **when I arrived. He wasn't pleasant and I feel his performance as a sales manager was extremely poor. At the time, that didn't seem to bother me that much because I wanted to purchase my items and leave. After he completed the transaction, he said he'd bring my items from the warehouse. He brought one box of the mattress and never returned outside. I thought perhaps he was struggling to find help or something. I waited outside the store with my box mattress and two kids for two whole hours.

This girl, Jessica, gave me a dirty look when I asked a question and was talking to another girl at the customer service desk. I was very unhappy about it and nothing was done. I will tell all my friends to never shop at West Deptford Big Lots again because of this girl being rude. Why is she in Customer Service and acting that way? What is wrong with you guys? And it's not like the first time it happened and I am just so mad about the whole thing.

I am very disappointed in your company. I purchased a toy tool bench for my son’s birthday. Another family member got him the same gift. I went back to the store to return the one I bought, and the store was closed down. I have called the corporate office three times and emailed twice, to see how I go about returning the tool bench. I finally got a hold of someone in customer service yesterday and they told me to just return it to another store. I am disabled and no longer am able to drive. I had a friend drive me to the next closest Big Lots.

I would like to let you know that for over 6 years, I have purchased almost 70% off my Christmas presents at Big Lots. I purchased an 18 volt battery for $15.00. I went to charge it up so it would be ready for Christmas. It did not fit. When I purchased the battery, I also purchased a lot more off Christmas present. I was not made aware from the employees that if you were buying it for Christmas, you needed to add a card. So, I took the battery back without a recent, know bear in mind that ever store in Harlan County will not give you money back, but will let you get something else. But they would not even do that.

Bought a theater seating recliner from Big Lots that was on sale for $299. Have used less than six months by my 29-year old disabled son. The fabric on it is cracking. Was told by the store, "Oh, this is normal wear and tear." What is this chair going to be after a few months of one person sitting in it? I have a lazy boy that is 35 years old still in perfect condition. Big Lots refuses to do anything and emailed corporate, nothing.

My daughter is a college student in Lexington, KY. I sent her money to buy a couch at Big Lots for her apartment. She was told by a Big Lots employee that they could deliver the new couch and haul off the old one. She was charged a $60 fee for this. When the new couch was delivered, the delivery people refused to haul off the old couch. She called Big Lots and complained to the manager who simply said he was sorry. He did nothing to try to help her out. She is 5 hours from home and has no one to haul off the old couch.

I bought 3 bunk beds, with 2 mission style bunk beds from Nolensville Rd. store. The beds were sold with no screws or rails. How do you sell a bunk bed with no rails or screws? Also, the screws cost as much as the bed. My product said bunk beds and we were ensured that everything was in the box. The workers at the store didn’t know where the rails and screws were. The manager was M.I.A. I got a different story from everyone I talked to. The managers were unhelpful. The corporate told a different story every time I called. They refused to give the screws and insisted I pay 124 dollars for screws. They were rude and very unprofessional. I will never do business there again.

11-06-11 at 10 am. Waited in line for store to open. Walked in, picked up a card that said take to the register. I was trying to buy a 7" Cruz Reader. I had my card, not to worry. However, store had put out about 25 cards and only had about 10-12 units. Looked around the store and went to the register - a lady in front of me told me that they only had one left which she got. That was her second one because the store manager let the woman in front of her buy 5 when he had told her the limit was one.

On October 23, Big Lots advertised a Cuisinart Thermal Coffeemaker with gold-tone filter basket for $49. Being a bit disabled, I sent my stepson to their Webster store to purchase it. A store employee pointed out the "advertised" maker on a shelf and he purchased it using his bank debit card. However, when he brought it to me it was not the one advertised, a glass pot instead of a stainless steel thermal pot. The maker had been sacked at checkout and being a windy day, evidently a gust blew away the receipt tucked under his thumb on the way to putting it in his car. Now Big Lots refuses to exchange it for the advertised model nor even give a store credit. We've never asked for cash.

** employee takes other people, when I was next to be served. An obnoxious, mouthy, employee plays games by ignoring me as a paying customer, he done this twice. I walked out two months ago and recently.

I bought things from Big Lots for $57.83 on September 15, 2011. I asked if they accept checks. When the clerk said yes, I gave her a check for the above mentioned sum. After the clerk talked to you, she said that the check was denied. I want to know why. For a whole week, I was buying from different places in Las Vegas and my checks were always accepted.

I'm really disappointed with my Big Lots experience. I purchased two slip covers - couch and love seat - from store 01758 which tore within 30 days. Due to my work and travel schedule, I was unable to return the items before the 30-day time period was up. I have supported Big Lots with my hard-earned income since 2005 and the lack of action and the way that I have been given the runaround after trying to return a defective product may keep me from shopping any more at this chain.

I had furniture that was purged after giving them 90% of the payment. They refused to give a refund and said they don't care what the store manager said about me being a regular customer, or that I had been calling since before the effective date. I came in to pick up the furniture and was refused after making a substantial payment to appease them. Unfair advertisement and never had items in stock that is in their ads.

I purchased 8x8 glass dish from Big Lots several months ago as I owned two others and liked them very much. We used them often.

On July 7, 2010, I purchased a Broyhill Cherry Wood Chatham Heirloom Collection queen bed. This bed appeared to be very well-made. In May of 2011, I noticed that the wood dowels, that hold the bed posts to the center of the headboard, had pulled away from the center of the headboard causing the center of the headboard to shift to one side, and causing it to split.

Got up early to be the first ones at the "Big Lots" door for the "Morning after Christmas sale". Dozens also showed up to brave the cold and wait in line outside. Clearly posted was a sign indicating their special hours of operation for the day after Christmas event. They were supposed to open 9 AM instead of their regular opening at 10 AM. Shortly after 9 AM a weirdo woman came to the window and pointed to the regular hours sign to show us they had no plans of opening any sooner! The mob, now freezing, pointed back to this idiot to the special sign hanging in the window that had 9 AM posted. She just laughed and went back in to steal more time from the company. Plenty of business was lost for them that morning, including ours. We left never to return. More importantly we will never patronize them again even if they advertise that they are giving their merchandise away free! That means they lost our future business. If I were the manager, that weirdo would be on the outside looking in—permanently!

I was in store on December 12, 2010 and purchased 3 items: card for $10.00, detergent for $5.0,0 and a game for $18.88. When the register totaled it came in at $79.81 - there on the charges was a set of dishes for around $34.00. I didn't buy nor were they sitting any where on the counter so no confusion took place.

I've been a shopper at Big Lots for the past 1 1/2 and I'm a very pleased customer. There stores have a great selection of merchandise at a reasonable price. Now, with their return policies, I must admit, they are pretty harsh, but needless to say, all you slackers must understand that its a policy. Those people have a job to do and must follow it.

I went to store on Thanksgiving day at 6:15am, waited in line at 7 am. They opened. I was 5th in store. Had some items to get in ad and they weren't on floor. Several people were also complaining what was in ad wasn't on floor. The salesman said just because it's in the ad doesn't mean we will have it in store. I also couldn't find this certain item and no one else could either. Then we found the Crayola easel which looked like the ad so I got it, found out I was overcharged so went back to store and they told me there was one in picture for $20 and one in store for $40. They didn't have the $20 one in ad so they put $40 one out but charged everyone full price $40. I said that's false advertisement and they said that's what they're supposed to do.

I stopped by the store to pick up a few cleaning products on the evening of Sunday Nov. 28. My daughter was with me and witnessed the problem also. I had reported this problem which was the filthy restroom. It was like that a month ago when we stopped by and I reported it at that time to a girl teller and she said she would tell the manager. I told her that was the reason we were leaving the store as I needed to use it and it was so disgusting at that time.

The store manager said she would get back in touch with me when the shipping was arranged.

On 9/27/10, I sent my father into Big Lots to pick up a mattress that I had paid for. Big Lots indicated to my father that I had picked up mattress on 3/9/10. I went into the store the same day reconfirmed with Big Lots that I had not picked up mattress. I asked them to show me the receipt that I signed for the mattress. Signature did not match.

On 09/13/10, went to Big Lots with receipt in hand for two car seats that were purchased earlier in the year. The boxes were heavy and bulky and I had trouble getting them into the door, while approaching the door the two employees just stared at me and never offered to help me. Once I entered the store, I went toward the customer service desk, the ladies standing there tells me to go around. Okay. Well she never offered to help me she just stared at me again as one of the car seats fell off of the buggy.

I purchased a 32'RCA flat screen television from Big Lots on Feb.28,2010 and watched it til June and it blanked out on me. The screen was totally black. I called Big Lots and they said my warranty ran out, then gave me the number to RCA ITE. I called them and they put me through the ringer. They asked for my receipt, I faxed it. I called them and Karrie told me Jim was the one to decide if they will fix it or give me my money back.

I purchased a touch screen mp3 player made by Sylvania 8GB. I tried to exchange it because it did not work. I misplaced my receipt and had already contacted Sylvania concerning the matter and was advised to take it back to Big Lots. Big Lots refused to exchange the item. I am a Big Lots rewards customer.

On Tuesday, 02/23/20010, I went to the Big Lots in Stuart Fl, looking for a toddler bike. I found a Huffy Activity Playset priced $30, containing a toddler bike and a matching scooter. It was the only one available. I bought it and the next day when I opened the box and took the pieces to start putting it together, I realized the front wheel had a big crack, I put everything back in the box to return it or exchange it on a different store. I looked for my receipt and I couldn't find it. I thought, well, I'll just get a store credit and get cleaning supplies or something else, as I knew that was the only one in Stuart. I called the Fort Pierce location to see if they had any left so I could exchange it (it seemed to be leftover from the Christmas season).

Why is it that all stores are able to get money for holidays and our store can’t? We have been told we are over budget! We as associates deserve something from the company! Store 512 has had nothing (!) when we hear that other stores get stuff, but we are over budget? We all work hard and we don’t think it’s fair. We had an associate that brought and bought dinner for Christmas out of her own pocket. Is this really fair?

I bought a vacuum from Big Lots on 11/09 and it never worked. I went to return it the next day (with 4 kids, I really need a vacuum) and was told that because the box had a small tear in the top, they would not return it or exchange it! I tried very hard not to tear the box but they had it so taped up I couldn't help it and I don't see how a 3-inch tear would stop them from exchanging it. The bottom of the vacuum has a sharp metal piece sticking out that cut my hand open (that's why it won't work) and now I don't have the money for another vacuum. Happy Holidays to me!

On November 25, 2009 around 11 a.m. I bought a Net10 phone at Big Lots store on Sunnymead and Heacock in Moreno Valley 92553. The individual in cashier no. 1 did not give me a receipt. The phone did not have any of the plastic seals that one is told to remove when new and the phone did not work, thus I took the phone back to the store on November 27. Manager Jose told me they would have to check the record to find the transaction, but when I gave him all the details of the sale such as time, cashier number, etc., his attitude changed, and said that I had also to verify the purchase with the cashier.

I saw an outdoor fire pit on display with a tag attached to it that read $89.99. I found the box with the complete set and it said $99.99. I was under the impression it was marked down as the summer season ended and all the Christmas decor was up. When I checked out, it rang $99.99. The cashier said that didn't sound right, so he had another person that worked there verify. The cashier was going to give a discount but needed manager's approval. The manager, Lorenzo, went to check the price and I had my husband go and show him where we saw it as there was a line behind us. Then Lorenzo said there would be no discount since the price tag said fire pit but had a brand name so the price was right. I expressed that since the tag was on the display, they should honor the price as I have seen this with other customers at this store. He said how does he know that an employee put it there.

Why do these companies have national television commercials using the premise of a Santa to make money and destroy the dream for the innocent children who dream of him?! I'm furious with the television commercials basically telling children there is no Santa! For example, Big Lots runs a commercial with a mother brushing the hair of her innocent daughter who happens to be sharing her hopes for gifts from Santa with her mom. The scene fades as it usually does when a character is dreaming or thinking. Then the stupid announcer's voice cuts in and says, "Here’s a good start, mom..." Why? My innocent sons and millions of other beautiful, hopeful little spirits are crushed! Let kids be kids!

On 10/17/09, I purchased Rival cat food from Big Lots. I fed it to my cats for about 4 days when I noticed my cats stopped eating it and were not feeling good. They threw up all over my house! While cleaning, I picked up the bowl that had the cat food in it and noticed small brown bugs and small, tiny worm-like maggots crawling around.

My daughter purchased some Hotel high quality sheets for me for Mother's Day and they are very bad. They make little balls on them. They have a very high thread count, about 400, and should not do this. I called and spoke to the manager (I did not get a name). They were unwilling to do anything about this because it was a gift and I do not have a receipt. I then attempted to contact the main office and they would not return my phone calls.

Two of my grown children and I were in Big Lots shopping when I noticed that a store employee was following our every move. Then a woman employee started to follow us. My son was pulling three large trash cans and my daughter had her items in the same cart. We made it to the check out counter. My daughter started to put her items up on the counter first because we were paying separately. The cashier rang up one trash can, then started to ring up my daughter's other items when the manager ran over to the checker and said, "no, she has three trash cans" which they all were stacked in each other but only one was pulled apart because the other two were mine which I was going to pay for myself.

I bought a gazebo/canopy. Due to weather, I could not assemble until the 5th week after purchase. Within a few days, the gazebo had rusted and collapsed in my backyard. I immediately called the store and they said it was after the 30-day period. I called corporate and spoke to Kevin and he assured me that Big Lots would refund my money. This was back in April/May 2009. I have never been reimbursed the $250 + 6-1/2% tax. I have never been able to use the product. I sent them many pictures showing the condition of the canopy. I have not gotten any response whatsoever. Can someone help me?

I received Big Lots advertisement on Wednesday morning, July 15, in The Harrison Daily Times newspaper. The ad was to cover the period July 15 through July 19. I was the first customer through the door at 9 AM on July 15. I wanted to purchase two plastic trash cans (33 gallons in size) on sale for $9.00 each. I was told by the manager that they had been sold out for two or three days. I said, "How can this be, since this is the first day of your ad?" He tried to give me 20% off a 45-gallon trash can that was in the ad priced 24% off. This is a new store in town, but I will not be able to recommend it to my neighbors.

I was turned into a collection agency, Clergy, by Big Lots, when I was declined a check at Garden Ridge for $35.66. I spent 2 hours on the phone with them on Thursday, June 4. After waiting on hold, to find the reason the check was declined, for one hour,It turned out that the check was refused, due to them being unable to locate the bank, which was Bank of America, which is written on the check with my name and address. I was charged $30.00 for the $58.74 May 27 check. I went to the bank the following day, where the manager said the check never made it to the bank. She said Big Lots lost the check, and turned me into Clergy for collection.

I went to Big Lots and made a purchase totaling $70.00. The clerk called this place and said my check wouldn't go through. She handed me a piece of paper and it had Certegy's name and number on it. I called them and they said they didn't know why my check failed. I asked to talk to the manager and explained I have never had anything like this before. She told me to send in my voided check, which has all my information on it. On a separate piece of paper, I wrote the date of my check and the date my account was opened. I sent a copy of my driver's license - front and back. Then it was a couple of days later and I was at our local K-Mart. They refused my check due to Certegy. Now everywhere I go in my town I can't write a check. This is ridiculous.

My first visit to the store was an hour and a half trip for me. I went in to purchase a gazebo, which I had called about prior to making the trip there to make sure they had it in stock. When I got there, not only were they very nasty, they also said they did not have any more in stock and they were pushing me to buy a more expensive one in the store. Also, many of the items in the store… Even though they are the same item, they are marked different prices; they apply their own bar code numbers on the item and they are very different in price. When I spoke to the manager in the store, they tried to convince me that they were different items, when they were not. I have tried to contact their customer service department and they have not yet returned a call to me.

I made a purchase on 3/7/09 of $32.03. A week later, I returned the items and I was given a credit of only $20. I purchased that day items valued at $9.94. I was given a $20 Cash credit and was refunded $10.06. The store owes me $12.57. I spoke to the manager and was told that because their receipt record that day did not show an overage, they could not do anything. They said that they had the ticket for $32.03 but there was nothing they could do because I came in too late. I am appealing to you for a refund of $12.57. Please advise me if you can help me with this problem.

We went to Big Lots with my retired father-in-law to find him a recliner that would be sturdy. We had spent $1400 in furniture there over the Summer and we got a great deal and loved the quality of the furniture. Eduardo showed us just the recliner my father-in-law was looking for, but at $350, it was a bit more than he could afford. Eduardo then told us about the VIP program. If we signed up, we could come back on Sunday and get 20% off of the chair. So we all confirmed with Eduardo that the $350 chair would be $280 on Sunday with this card. He said Yes. So we signed up for the card and were out the door.

On Jan. 21, '09, I purchased a watch at the Big Lots store in Canoga Park, CA. There was a table with an assortment of watches near the register and that is where I found the watch I liked. Most of the watches were advertised and priced at $5.00. When the clerk tried to scan the watch I had selected, she was unsuccessful and therefore grabbed another item of the same table to scan. It read Ladies Watch Gift set and scanned at $10.00. I asked her if she was sure it was $10.00 since I was under the impression that these watches sold for $5.00 but she insisted that the particular one I had chosen was $10.00.

I bought a table, got it home and it had no pedestal to support it. I called the store, talked to Billy, a manager, and he said to come back in the AM and he would leave a note telling them to give me the part. I arrived the next day and well that's where the problems began. They apparently sell tabletops and the pedestal as two separate items. No one told me, tried to sell me anything. I was mad because I had to buy the pedestal. I called Home office because I was angry. I did not yell or curse and the woman on the other line hung up. Here is my advice to not shop Big Lots because you cannot fix stupid.

Here's an email I sent to BIG LOTS: Dear Big Lots, Your store located at 5227 Lakewood Blvd, Lakewood, CA 90712, (562) 529-7947 - is getting out of hand with improper handling of pricing. Yesterday I shopped for a number of Christmas discounted items, only to find that when I went to check out the products were not discounted by the register. The holiday items were split between edible and personal (colognes, etc.). The food items were all on one aisle with a sales discount sign.

I went to the clearance section of Big Lots. I noticed they had a coffee maker on clearance for $50.00 and an Ipod radioalarm on clearance for $30.00. Both items had a green round sticker on the box with the number 50 & 30 (50 on the coffeemaker & 30 on the Ipod radioalarm). I also saw a baby monitor with a green sticker on the box with the number 8. I asked my daughter in law to ask the cashier for the price. The cashier answered $85.00. I then went up to her and ask the same question. The cashier said $85.00.

I bought a Haier Portable Air Conditioner on June 23 2008. I hooked up the unit around June 28th. The unit was working great till last untill two days ago. The wheel that pushes the exhaust air in to the hose came off adr rattles around in the unit. It sounds like the thing is going to explode. I Called Big Lots and they told me there was nothing they could do about it. I misplace the reciept. I told them store credit would be fine. Still no answer to my problem.

Purchased Zentis raspberry preserve jelly from Big Lots. When I opened the jelly, there was a baby snail in the jelly. I did not eat it. I have the snail in a plastic baggy, as well as the jelly. The expiration date is Jan. 25, 2008. The bar code on the label is 8619300004 I have purchased this Jelly in the past, and have never had an issue with it.

I saw an add in the Big Lot flier for a Protek Booster Car Seat advertised for 25.00. When I got to the store I was told they do not have them in stock, never recevied them and would not be getting them in . I was sold something called a Belt positioning booster. It is something totaly diffrent! It does not have the 5 point safty harness that a car seat would have! I pointed this out to the sales person as well as the corperate office and got no where! I was told the store does not give subtitutions or rainchecks for there products.

Last year around Sept or Oct, Big Lots had their summer closeout sale. I bought what I thought was a very good patio set, of which I was going to take to my home in Mexico. The set was fairly pricey even for Big Lots. We took the set home, put it together and used it briefly. The table we did not use, it was too big for our patio. It stayed stored in it's original box until Nov when our Son and Daughter-in-law needed a table. We suggested taking the glass table and using it as a dining room table. Which they have been using for the last 8 months.

The manager was very rude,nasty and sarcastic when I tried to return a product. I have been shopping at BL for last 10 years and this was only the second time I returned something in 10 years.

I was using oven mitts to take my pyrex pan out of the oven when the glass just exploded. Millions of pieces of glass flew all over, through my jeans and cut my feet, plus I burned the front of my legs and the top of my feet from the hot chicken and liquid in the pan. The rest of the items in the oven, my dressing and my rice were ruined because of the glass.

I went to Biglots to purchase some item after thanksgiving and their was a power wheels go kart marekd 1.99. I thought it was a door buster sale. I asked the clerk to bring it to check out and I was excited purchasing then I was told I could not get the item for the price on the box. There was 2 more marked at that price. I was denied the purchase for that price so i contact Sherry and Mike i Corporate who both asked me to send pictures of the items.

i was forced out of my job due to me telling on the other ast mgr stealing. 2 months ago i told the store mgr that the ast mgr patrick was stealing,i also told the ap guy at the time robert ,he left the company so another ap guy came to the store so i told him about the stealing,nothing was done in fact they told the dm who inturn went and told patrick.

I purchased a large box of your product Surf for $5.99. The second load of clothes came out of the washer with large random white spots on several dark items. The product was disolvd into the cold water as the washer filled