Big Lots Reviews

Ordered a sofa on 9/8, delivery was supposed to be on 9/10, then 9/11, as of now, 9/12, no sofa. Calls to their customer service department was truly an exercise in futility. Actually worse than futility. They refused to do anything about the continued failed deliveries. They would not call the delivery company. They refused my request to escalate to a Manager, they basically gave the run-around and did NOTHING for me. You DO NOT want this kind of service! There is no way to fix a problem when things go wrong. They even refused to cancel the purchase! Can you believe that???

I bought a sofa, 4 swivel gliders, and 2 ottomans from big lots. I have these on my deck and I bought custom covers for them which were not cheap. I am now having to trash them because of how much they are breaking and coming apart. This is so disappointing as I have contacted them online as well as the store. I understand the store has a 30 day return policy but when you spend over 2000 and keep your furniture covered it should not do this. I feel they should stand by their product.

I drove one-hour to the closest Big Lots store. I was going to buy my daughter furniture for her new house. When we got to the store, we had walked through looking at every set available in the store. She had finally decided on the set she wanted, and we went to Department desk. The employer was very nice and informed us that there was an online discount for furniture. He stated that we could order online and save 20%. He also asked if they were a Big Lots rewards member. They had stated no and he said, "If you go online and apply you would receive an instant 15% promo code as well." We asked if we could use that coupon with the online 20% off. He said that we could, one was a coupon, and one was a sale. So, we drove back home which like I said was a hour drive. While in the car my daughter had applied and sure enough they got a coupon for 15% off a welcome coupon.

I've been trying to order online for a week and I used 3 cards and they said they declined. They requested to go put money on a prepaid card and I did and paid the 5 dollar fee. Called to make purchases and they declined that one too ..Impossible when you physically put the money on there. All they said was they can not help and you go to the store and purchase when it is not in the store..I can not understand anyone that answers the phone and they are the worst ..I will never shop in their store again and I recommend that no one orders online ..They are the worst people and store in the world and I do not recommend.

I never complain about anything, especially furniture customer care. I'm a grateful woman. Big Lots is the worse store anybody can buy from. They do not care to help you refund your money. I never experienced anything thing like. Please don't buy from Big Lots, it's about low-income community they are taking from.

I ordered online. I requested my purchase to be delivered to my residence. The company that was to deliver was a company called KHM. We were supposed to receive our sectional on Saturday May 27th. We had an issue with the online transaction and when I went and fixed it, it changed the delivery to Monday the 29th. On Monday we received a text that there was a delay on delivery. We finally got an update that it would be delivered on Thursday June 1st, between 10-2. At 8 pm we received a call from Big Lots that our order was going to be cancelled because it had not been picked up!!

Big Lots sold me furniture they'd received complaints about, but did not reveal that information to me. Upon me receiving the furniture, I returned it because the delivery company could not properly put it together. I requested a refund for the furniture and the delivery fee. After almost a month, Big Lots maintained that they were not responsible for the fee I had to pay the delivery company to return the furniture. I even submitted a complaint online through the BBB, but they still refused to reimburse me.

Customer service indicated if I can't provide a paper receipt from 2021 there is nothing they can do to assist with a replacement or credit. The manufacturer warranty expires after 1 year and they have no proof in the system to show whether or not an extended warranty was purchased. We expected it to last at least 5 years. Very dissatisfied with Big Lots customer care concerns and the product.

I ordered replacement cushions online at Big Lots for an outdoor sofa. I do not know the name of the sofa I have, but I found some cushions they sell, and I thought they may fit. I ordered them and paid for them. I did not copy the confirmation number when I placed the order because I figured they would email me the receipt and the delivery info, etc. They did not, and the cushions arrived on my porch. They did not fit my couch. I contacted the email on the card in the box. They told me to contact store. I already had. I contacted customer service. They want confirmation number or receipt in order to return.

I placed an online order on April 5th. It consisted of many sale items at a 25% discount. I was very pleased and excited to get such a great deal. WRONG. Yesterday (April 6th) I was charged $5.27. No big deal. I let it go and thought "it'll drop off". Today, I was charged $116.23!! I immediately panicked and called my bank to shut off my card thinking someone was using my card. Nope. Bank confirmed it was from the same store I purchased from. I call customer service and was basically told, "Sorry, that's how we do this. We charge THE FULL AMOUNT," not what I agreed to pay. I told her I've never heard of such a thing.

I bought some outdoor cushions from Big Lots on March 13th. On March 30th, they went on sale for $40 less. I tried to get a refund or credit, but Big Lots would not honor the sale. Will not be purchasing from them again.

So Big Lots goes through a third party delivery service, which would be fine if they actually did their job. Firstly, I ordered a sectional couch on Saturday night. It was eligible for same day shipping, which I would suspect to receive by Monday. I received the couch on Tuesday. On the website it says same day delivery is 7 days a week. When I called and asked about this, the reply I got was that I didn't see the fine fine print saying that's not true. The delivery people BROKE the couch in front of me, didn't say anything, and then ran out without even saying goodbye. I called the delivery people as soon as they left and they claimed to not speak English and not understand me. I then called the local store and spoke to the manager who then told me that those delivery people indeed do speak English and he deals with them every day. He was very nice and couldn't help us but was very sympathetic.

If I could give 0 stars I would. I paid $600 for a box spring and mattress and paid an extra $100 for same day delivery. The order was placed at 6am. Not only did I get charged for same day delivery and the delivery was scheduled for the next day, the store now says they will not deliver the items. I will not shop at Big Lots again and I am on hold now asking for a full refund. Don't order anything from Big Lots that you need delivered. They are fraudulent.

I have been trying to get a recliner I paid for 10/23/2022. It's been almost 3 months. I have talked to over a dozen people. I have written over a dozen emails. None of them have followed up and some have given me false names and phone numbers. They have right-out lied to me. One even tried to tell me that an attempt to deliver the item was made. I've been sick and haven't left the house for 4 months. I have cameras all around my house and no one came to my house. I was so shocked to find out how many people Big Lots have done this to.

If you're looking at buying furniture via Big Lots, don't. I placed an order online for a couch + two chairs, thought it was a great deal since they were running a sale, and was excited that they had a quick delivery option (we have folks coming in town for Christmas and wanted to get our living room ready for company). Card was charged with no issue, delivery was set for today, and then surprise it was canceled this afternoon.

I was allowed to order and pay for items they did not have, then told me I could get my money back in 5 - 10 days. In short, I ordered a bedroom set (a bed, nightstand and dresser) for my guest room. The online portal has the item being delivered from two different stores. The next day, they delivered the nightstand, and three sides of the bed. The dresser and footboard did not arrive and Big Lots doesn't have one. What can I do with part of a bed? To top it off, they double charged me for the nightstand. Now I am trying to get my money back and Customer Support can't help. So now I am waiting for some support specialist to call me in the next few days to talk to me about getting my money back. Recap, I have a nightstand, a headboard, two side rails, no footboard, no dresser, no money and a Customer Service number that's useless. I should have read the reviews first.

The Big Lots reward program is very deceiving. Their system is emailing subscribers tens of email with different titles, but in fact with very little window to fit into the requirements. Their marketing system is sending out tens of emails with different offers, and when trying to use them at the store at the checkout, for some reason, none of them works.

Promotional periods are not made clear when you make purchases, you can be charged ridiculous interest charges. Then when you try to get it resolved they are not willing to do anything. They do not take into account details and history of customer.

The furniture counter person named Mary was very rude to me and my family! We were trying to purchase 2 children's recliners. There were no signs made for the furniture stating they were display chairs so we took them to the front to pay for them. We were told to take them back to the furniture counter where Mary was to help us get the chairs that we could buy! When I approached her she was very rude talking to me about leasing. I was not sure as to what was going on at that moment because my husband was coming over and I thought he had already purchased the chairs. The lady who was helping us spoke very fast and was hard to understand, I heard from her to meet Mary and exchange the chairs. I was trying to explain to Mary that we had already purchased the chairs on our Big Lots card and she continued to be rude and argue with me instead of having customer service and explaining the situation, she continued with an attitude in front of other customers about leasing.

Tried 3 times to order a Gazebo. First two orders Big lots requested the carrier return them to shipper. Without explanation to me. And Without refund! After 14 phone calls finally got a refund. They had reordered third one and never shipped it but took my money just the same. Now 19 calls and countless hours on the phone they have agreed to refund but tell me I have to wait 7-10 business days. They took it in less than 2 minutes. I recorded the entire call this time letting them know so they tried to hang up on me so my attorney who also had a bad experience with them sent them a letter on my behalf.

Purchased furniture and box had been taped over. Furniture had threads hanging from majority of cushions. One cushion's side completely unthreaded. Straps for ottoman broken, sectional scratched. Obviously had been used. Contacted Big Lots through chat. Was told they would phone or email. After a week, emailed them, told them of issues and that I live an hour away and very difficult to return. They emailed back and said it is not their responsibility, I could return to store but it had nothing to do with them. Paid to have cushions and straps repaired and trying to ignore rest of damage. Lesson learned, stay away from Big Lots.

***HORRIBLE HORRIBLE COMPANY.***JUST AVOID AND STAY AWAY.*** Placed online order and received email order is ready for p/u. ONE MINUTE LATER - another email sent - “ORDER CANCELED”. What??? How is this possible? No attempts by BL to correct their error. So I called customer service. 30 mins later, Gisselle has another order set up for another location. Great! But 24 hrs later the 2nd order is canceled too! So I drive 30mins to a BL location that has 47 available!!! When I arrive none are available! How completely inept and incompetent can this company be??? I called Gisselle at customer service again and ask to speak to a supervisor. She refused. I asked a total of 7x to speak to a manager. Each time she refused. How does this company stay in business? You’ve lost a customer and I will broadcast this message to friends, family, and everyone I know. Big Lots is THE ABSOLUTE WORST!!!!

I’m a Big Lots customer for more than 20 years and also Big Lots credit card holder. Today 6/27/2022 I went to store #5156 in Kissimmee, Florida to purchase some patio furniture and At the store I was informed that they did not have it on stock. From where I live is about a 32 mile drive one way and 64 miles round trip. I told my wife, "Oh well let’s get something’s" so we purchase cookies, chips and some women nail accessories. We got home and to my surprise the Archway soft Oatmeal Raisin Cookies were expired.

I love this Store. It is nice and clean, they have a wide variety of things. They have indoor and outdoor items for your home, really nice decorations for your home and very tasteful. They also have a wide variety of food, treats and toys for your pets as well as grooming items. The list goes on. They have a friendly, helpful staff. They also have a sense of humor which goes a long way with me. I would give them as well as the store a ten and a half if I could.

I recently bought what I thought was a beautiful addition to my living room. Which was Elaine Furniture Solutions Gray Sectional. I was so excited about it and I brought it home and everything was good. Then 30 days go by and I’m telling you it was like the 32nd day the couch started ripping at it seams. And now I’m outside of the return window so they only want to give me in-store credit of 20% less of what I paid originally. So now I’m out of my original couch, money and this couch is a piece of junk. The frame broke and it is ripping at it seams. What a nightmare. A thousand dollars ripped apart. Save your money.

Purchased a sectional from Big Lots, within one month the frame broke through the back and the seams on the cushions came apart. I went to file a claim through the extended warranty and they said I had to wait a year for that to kick in, so to file a claim with the store as they had a one-year warranty from date of purchase. I called the store, told them my issue and was told they don't do anything for that. They said they DO NOT RE-ORDER any furniture even for replacement of broken furniture.

I would give this company -5 stars if it were available. This company seriously needs to be boycotted until somebody in corporate addresses the horrific service within their company!!! I ordered a sectional with ottoman online with same delivery and to make a long story short delivery never showed up, I went to pick up the furniture myself and it was broken! The store did refund the money I spent to rent the truck to pick up the furniture but that is it! I got "sorry sir". These days "sorry" doesn't cut it or isn't enough to compensate me for my time and energy spent trying to simply buy furniture. Corporate is IMPOSSIBLE to contact, nor has any called me back to compensate me for my time and headache! The store managers even said they can't reach corporate to do anything about the broken furniture or the ridiculous delivery service they are using to deliver furniture.

Unbeknownst to me, you can make a payment too early. To which I did and was assessed a late fee. Called in to explain & have it reversed only to be told NO. I used my courtesy reversal in Oct. 2021 & there's nothing they can do. I asked just to be clear...I'm being charged a late fee for paying too early. Yes! Absolutely ridiculous!

I ordered on Friday 3/18/22 and was trying to get a Sunday delivery but system kept saying Saturday. So I got confirmation for Saturday 3/19/22 between 9am-9pm. Then I got a text saying I'd get a text when the delivery team has picked up my order. I could click on the link and see the status of my delivery. I rearranged my schedule and didn't work because I waited on them. I checked & finally at 12:34pm they were just locating a team. I waited for hours still no call. I finally chatted with the help online around 6:00pm & they tell me the dispatch team has no drivers and they can't deliver until Monday. I asked why wasn't I contacted before 6:00pm. He/She claimed they just contacted her to inform them.

Well they were very helpful in every way possible. What I mean was no matter when or what time I go in there someone is always asking, "May I help you." Sometimes 3 or 4 person. It doesn't bother me cause I see someone notice I am in there.

I have been to the Big Lots on Cortana 15 different times to buy a couch. There has been some issue with it every time. I have been waiting for the couch for a month. I finally ordered the couch and it was delivered the next day only to find it was the wrong couch. When we went back for the right couch the discounted amount was wrong. It was a floor model so it was disgusting and there was a burn mark. I have never been so mad at a store before or even had this many issues. I do not recommend ever going to big lots. Go to Ashley Furniture for furniture or go to a cheap store for food.

The Gazebo was easy to set up and looked so pretty. But a couple rainstorms and it rusted, broke apart and was falling over. Horribly cheap!!! It should have lasted more than 6 months and it was a waste of 500.00. The Store was no help in Ocean Twp NJ. Do not buy.

I did contact the store and also called your customer complaint line. The chair has been in my home for 2 weeks now with no resolution. I eventually spoke with the store manager. These chairs are still at my home. He showed no remorse, never said an apology for this happening to me and my family and putting us at risk. Are there procedures in place with Big lots to ensure this does not happen to customers? The pandemic is still going on. I just lost my mother on November the 3rd 2021 from covid 19. Why put families at risk? Unbelievable!

I just made an order on their website by mistake. I started a refund claim but they reply saying that I will have to return the order after its shipment. They have not ship the order yet and they say they cannot cancel it!!! Never saw such a hassle to cancel an order I just made.

This company claimed to offer better deals than the big name department stores. Their Black Friday was 50% less than their competitors. They simply did not have the supply to do ANY Black Friday sales period! They allowed items to be shipped out of your cart. I thought I scored a great deal. I purchased over $80 worth of toys and paid $40. Boy was I wrong. When I checked online to see if my order had shipped; I noticed that my ENTIRE order had been canceled. No email notification or anything. I paid with a Big Lots gift card. Was the money refunded back onto the card? NOPE. There apparently were A LOT of consumers with the same complaint. I will NEVER shop at this store ever again. What a waste of time and money!

I placed an order for my kid's Christmas candy & half the order was canceled. Plus, on top of that, I didn't get one of my packages from them. Something that should have been fun has turned out to be stressful. I should have just shopped at Target.

I ordered some items online and when I got to the checkout it would not allow me to checkout. Tried entering different zip codes for different stores as it prompted me to for whatever reason. Finally called support and they informed me that most of the times when checkout does not work it is because the items are not in stock. And I asked her why then it shows on the website they are in stock, and she said their system is not updated to match what is on the website to match what is available to ship. I thought that is the most ridiculous thing I have ever heard. Why should you mislead your online customers to buy what you don't even have? Do not buy online, waste of time!!

Please do yourself a favor and do not buy furniture through Big Lots. For $700 after tax and a protection plan added, and driving 2 hours round trip to a store that actually had one in stock, I expected the dresser I bought to meet a minimum quality standard. It did not. Issues:

I purchased some furniture and my card was charged for that purchase. Then the next day I was charged again. I called and they said that the first one is just a pre-authorization and it will be released in 3-5 days. They wiped out my account. Now it's negative. The person I spoke to was rude and didn't care. How is it that they take money the same day but I have to wait for it to be put back. It doesn't make sense to me that the first charge is just a pre-authorized amount and then they just take more when the stuff is delivered. I want my money back and will file a dispute with my back as fraud. I will never buy anything from them again and be aware do not order anything unless you have extra money. They can just hold for however long.

My husband bought a bed frame from Big Lots and it was infested with bed bugs. I took pictures of the skins and eggs and live ones crawling around. Called an exterminator and he said it very well came from this bed frame because of the amount of infestation in the frame itself and due to the fact that it was the only new thing brought into the house. We hadn't traveled anywhere and we hadn't had any company come over and spend the night or even visit. We just moved to this area and we don't know anybody. Now they want to take 30 to 60 days to do a total investigation before they render their decision on helping us with fumigation and the replacement of the box spring and mattress that we had to throw away and the reimbursement of the bed frame.