Geek Squad Reviews

I just finished spending an hour with Geek Squad Remote. Bentham (Your session details: Session ID: **) was incredible. I had REALLY SCREWED UP my laptop trying to remove every form of spying AI on it that I could find. As a result, I had stripped out Microsoft Edge and had lost my printer and a whole bunch of drivers. (Sigh) Bentham patiently went through the diagnostics, set an order for re-establishing each function in order, and got my laptop talking to my printer perfectly. And what makes this an even better session is that he taught me how to safely remove the temporary files that slow my laptop function, and double check for and remove piles of cookies. So I learned a lot from this session too.

I used Geek Squad to troubleshoot my HP printer today. John was excellent, professional, personable and fixed my printer expertly, didn't have to lug it to repair shop. And didn't need to buy new printer. Excellent service. Took me a few tries through Best Buy to see if they fixed printers, but phone helper was excellent, got me signed up and scheduled quickly. Tech came on time and notified of arrival. Excellent experience all around as all Mt troubleshooting efforts had failed. Judy P.

⭐⭐⭐⭐⭐ Outstanding Service from Shane Smith at Geek Squad. Yesterday I went to Best Buy for help from the Geek Squad because my phone was completely broken. What happened next truly restored my faith in kindness and customer service. Shane ** spent over THREE HOURS patiently working on my phone. The problem was very complicated, especially since I have an Android, but Shane never rushed, never gave up, and never made me feel uncomfortable or inadequate. He was calm, respectful, and extremely knowledgeable.

I recently had a problem with my printer, but I was not worried because I have a Total Tech Membership, plus I bought the Geek Squad fix or replace coverage. I already knew how dependable that was due to past experiences, and I was not let down this time either. I went in and an EXCELLENT agent, MICHAEL ** waited on me and confirmed my printer was unfixable and would need to be replaced. He ordered another one for me and handled the transaction very quickly.

I had purchased WebRoot from Geek Squad, and they installed it on my computer. I believed I could add it to the phones without incident, but I was wrong. I had trouble installing it on my three phones, so I went to the Geek Squad. They explained that although WebRoot WILL run on phones, it isn't necessary. I also had a tablet that I haven't been able to use for several months due to a password problem. Alex was the technician, and he did an excellent job fixing the problem, cleaning up the tablet, and restoring it to good working order. My appointment was scheduled for later in the evening, around 6:30 pm, and I was concerned that they wouldn't finish my project before closing, but all the associates worked together to clear out the large number of people. Alex did a great job, and I can use the tablet again. Alex also cleaned our phones of unwanted apps and restored them to perfect running order. I've been very pleased with the Geek Squad.

This has been the worst service experience I’ve ever had. Just one month after the factory warranty expired, the fridge stopped working. I called Best Buy on March 19 and they scheduled a service visit for March 25. On that day, we stayed home waiting for the technician, but suddenly received a message saying the appointment had been canceled.

This service has become extremely disappointing. I ended my 10‑year contract with them last year because the quality had already declined, and unfortunately nothing has improved. The platform simply doesn’t work anymore. You waste time typing questions and waiting while the representative is clearly assisting multiple people at once. After 25 minutes of slow, repetitive responses—each one taking 1–2 minutes—they end up asking for your availability and time zone for a callback. It feels completely disrespectful to paying customers. I am asking a refund for my new contract.

Today I called "chat with an agent". I was on the phone for about half an hour and they had just said they were connecting me with an agent. Then they disconnected me. I called back and waited a long time to get to the bot. After about an hour I got disconnected again. I had asked them to call me if we got disconnected but didn't get any response or a call. Then I called the local store to make an appointment and although they were still open they didn't answer the phone. The message said to leave a message but their mailbox was full. I am a total support member and this is unacceptable.

I was on the phone for over 4 hours with a bunch of incompetent to be able to set up my new Epson printer to function with my new Dell computer. I was disconnected 3 times. I was ignored. The first 4 people didn't know how to perform the service that I needed. One person named Koteshwari put me in hold for 1 hour. Lied to me that they were working to fix my issue. Did absolutely nothing and then disconnected our chat session after an hour and with no warning. Finally after 4 hours I got a lady named Lyka ** that knew what she was doing and got my problem fixed in just a few minutes. She was wonderful, however the other 4 people were rude and incompetent.

I can't believe I pay almost $200 a year for this lousy Geek Squad service. The AI that you now get when you call the phone number is close to useless. When I finally managed to get a human, she hung up on me after she told me how to spell her name, which was, "Unnathi." Maybe you can educate Unnathi on good customer service. When I called back and said I needed help with a Samsung phone, a recording said something about warranty issues had to be dealt with at Samsung. It wasn't a warranty issue! I just needed help with a feature!!