About Geek Squad
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Geek Squad Reviews
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My TV, three years old bought at Best Buy has a service package that cost me 186 dollars. The Geek Squad was great when I bought the TV and set it up for me. There was a small charge even then and some cables to buy from them also as previously unmentioned. Today with my service package not ending until May (it is March now) I spent most of the day trying to get someone from Geek Service to fix my TV that went out today. First the calls to the phone number did not work as you are given a stream of buttons and finally I got a person who appeared helpful and with my info re number of plan etc and TV model (mine is a 75 inch TV) etc, he set up a Geek appointment.
That group informed me that I had to take pictures and make videos of the serial numbers at the back of the TV, a photo of the front of the TV, and/or a video of the machine etc. I told them I was elderly and that I had given them the numbers and that they would see them when they came. They told me they couldn't do the repair unless I did what they said so I cancelled the appointment. I paid for this service and a lot of money for it. Now they won't come to fix the TV and all it needs is to be connected to wifi. What is this picture taking all about? Never again will I deal with this company and certainly not the Geek service that is just a runaround. I was patient and courteous with these people. Very disappointing and never again.
Wow, Geek Squad Total Tech Support just FAILED ME BIG time. Has lost my trust and confidence. During a call to tech support I was told one thing, then was put on hold, then hung up on. I called back and then they shuffled me. Was told by this new shuffle agent that the original person gave me misinformation that the second tech "Corrected." But THAT was the actual misinformation, because I came up with another question and called back and the 3rd time and was told the 1st tech was right. So, I wanted to lodge a complaint and this 3rd tech decides to stonewall me. I also had great difficulty understanding his "English." Are there no competent, communicative, English speaking, see-it-thru-to-the-end-of-call-professionally techs anymore? Geek Squad - I pay too much money to be treated with such across-the-board poor service.
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I lost my Microsoft 360 product code. Had to call Geek Squad to get a new product code generated. Keep getting hung up on SEVERAL times. You will get an email up to 72 hours from now. I have talked to over 10 people in a 2 week period. Or none because I get through and they hang up. So I keep having to call back after 3 days because they never sent an email. Call back. Start over. Wait 72 hours!
On October 24 2022 I was defrauded. I took my computer to Geek Squad for repair. I had to replace all my cards so I could only pay in cash. They said to come in anytime after getting my card and I would be enrolled. Just got defrauded by someone emailing me in name of Geek Squad. Won’t enroll me saying I came back too late.
I purchased a washer and dryer that is now one year old. I have a warranty in effect for another year. I scheduled service because the washer will no longer turn on. They never showed up. I called customer service. They told me the notes say the delay is because they ordered a part. They could not order a part because no one has been here to inspect the machine to determine what is wrong. Subsequently I have had to call 7 times and I have spent 3 hours on the phone to try to get someone out here. The story keeps changing. They keep telling me someone will call me back yet no one does. They tell me the repair person will call, but can't tell me who that is or when they call. The phone operators are completely incompetent.
On Tuesday February 21, 2023 I contacted customer support at Best Buy regarding a laptop repair. Before I made an appointment and drove 45 minutes to the Port Charlotte Florida store to repair my laptop, I contacted Customer Support to make sure that there would be no issue with the repair. I had purchased the laptop on 10/20/21 and added the 24 month Geek Squad Protection Plan on my $799 laptop for $199. I was told that since my Geek Squad contract expired after 12 months that the Protection Plan was now void. I eventually spoke to Isaac, a national customer service manager who said that that was their policy. After I complained that this was really a 12 month Protection Plan that was covered by the manufacturer for 12 months he said and I quote "I don't care and you can complain all you want!". In my opinion this is a classic bait-and-switch ploy that should be against the law.

A month ago I bought a printer from BestBuy. Store customer service offered me a protection plan for all year, if happened anything to the devices as: printer, TV, tablet .. Geek Squad team going to help us or we can make an appointment someone from BestBuy team can come to fixed the problem. For better convenience we have been calling for questions Geek Squad agent.
I want to share my very bad experience with Geek Squad company. Once I have called Geek Squad team one of the agent name Francois open window on my desktop and ask for remote access. Help me with navigation of the coarser to fixed the printer. The problem was just to turn printer on and off. I asked to help me with my cellphone how I can print out document. He said that going to transfer to someone who is expert in. He said to leave the window open and next agent is going to call me. Came agent on name Alubilli. I was infront of computer he did not call me and directly start to navigate the coarser, it was hard to follow him what he is doing. It was time he was checking my home Aura's security cameras.
I asked him to call me who I'm working with. He closed the window. That was so scary and unsecured. After all I called several team members: Benz, Fred, Mila, Jack. They have been toast me from Geek Squad to Best Buy team and back and forward I was on the phone for two hours. My question is who we are going to trust, if it's not legal companies? Geek Squad company we are praying for problems it looks not for help. Unfortunately Geek Squad is not trusted company.
I bought a TV at Best Buy back on 11/22/2018 with a 5 years protection plan from Geek Squad.
5YR 500-599.99 LCD GSP
GSP# 6163299448
SKU# 6290160
Sales Tax 0.00
I contact them because the TV screen has an issue. They told me the protection plan is expired. That I need to talk to the sales department at Best Buy and hang up. I called to the Sales department and they told me I need to talk to an agent at Geek Squad. Like this was over and over. The agents at Geek Squad they just tell you to call to the sales department and they hang up on you. It is clearly an scam.
We bought our washing machine from Best Buy 2019, of course we got the Geek Squad trusting it will be worth it… Fast forward 4 weeks ago, washing stopped working, 3 technicians came to the house. 1st it was the water issue. 2nd it was some water regulator, last week it was the computer. They sent out 3 3rd party support (mark appliance) and nothing has been resolved. And mind you, they didn’t even tell you need to contact the office to confirm/schedule the Appt. Meantime we spent our time and money to have our clothes washed on our local laundry. I complained about why it took forever, well, all the tech support does is apologize. I asked for a senior tech to help us out, I was told they put in the request and will get a call from them after 34-48 hours, guess what, no call! Isn’t this supposed to take care of the appliance when it has issues? And not give us a runaround? I wished we never got Best Buy geek squad.
This company sent me an email about a renewal bill for $268.19 and I immediately called them to cancel but the guy on the phone told me I had to get on my computer and type in an address anydesk.com and once there I needed to download the app on the site to get my order cancelation form. He refused to tell me what payment form they were charging me on and he refused to mail me the form. After this my husband got on the phone and told them they were acting criminally and that he would file a formal case against them since I had never ordered their services. Stay clear of them.
Best Buy author review by ConsumerAffairs Research Team
Run by Best Buy and well-known by consumers everywhere, Geek Squad is one of the most popular computer help services available.
Online and at-home repairs: Geek Squad offers telephone support and in-home repair, which is a helpful feature for clients who find it too difficult to bring a unit to the store.
Pricing: One-Time online support is very inexpensive, starting at $49.99 for a PC tuneup. The Geek Squad also offers subscription services on a month-to-month basis.
Short wait times: Consumers can depend on support providers to offer help within a short time, unlike some service providers that have unpredictable wait times.
Support: Geek Squad was primarily aimed at individuals with tech issues in the past and only recently began offering a la carte services of IT solutions to small businesses.
Limited capabilities: Geek Squad doesn’t offer many customizable services to meet the needs of big businesses.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Geek Squad Company Information
- Company Name:
- Best Buy
- Country:
- United States
- Website:
- www.bestbuy.com
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