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Geek Squad

Geek Squad
Overall Satisfaction Rating 3.78/5
  • 5 stars
    380
  • 4 stars
    594
  • 3 stars
    344
  • 2 stars
    78
  • 1 stars
    93
Based on 1,489 ratings submitted in the last year

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    Geek Squad Reviews

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    Page 1 Reviews 0 - 10
    Rated with 1 star
    Verified Reviewer
    Original review: April 11, 2021

    Geek Squad has gone down the drain! They are using 3rd party people that are unprofessional and usually can't get it done. Called them 3 times and now nearly a year later still not fixed. I am a total tech customer and a Best Buy Elite customer. Best Buy and Geek Squad are nothing of what they used to be. Now a big mess filled with young kids working there. No one knows anything, the stores are a mess. Hopeless to expect they can fix things at this point. The quality of these subs and the store personnel is just not good. I am not renewing any of these extended services and shopping elsewhere when possible. A huge void for in home service is opening as they keep dropping the ball!

    5 people found this review helpful
    Rated with 1 star
    profile pic of the author
    Verified Reviewer
    Original review: March 27, 2021

    Got the insurance plan at the time I bought my phone, sounded like something I had to have. No 2 months later and my brand new iPhone 11s camera and flashlight just stopped working. But no worries I’ve got insurance. Hahaha so basically your 2 options are send your phone out for repairs and do without a phone, or you can give 1,000$ deposit and they’ll send a replacement. And after reluctantly agreeing they do more paperwork and at the end ask for more credit card info in case there’s charges?? What? Isn’t that what the monthly payments cover?

    So I was arguing and the agent I guess had enough and just hung up. Lol all around a joke, worst company I’ve ever had to deal with. Cancelled my plan because It didn’t do anything anyways. If anyone is looking into this, look the other way. I usually buy my phone at Walmart during holidays to get gift certificates but this time I went to Best Buy instead, needless to say it will be the last time I visit any of these brutal places.

    4 people found this review helpful

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      Rated with 1 star
      Verified Reviewer
      Original review: March 18, 2021

      I have scheduled multiple appointments with this company for in-home repairs. They have continually come, wasted my time by not fixing the issue, and telling me they will reschedule it for a later date. They never reschedule. If you have the opportunity to get someone else I highly recommend going with anyone over this company. I honestly would rather do it myself than waste an hour of my time watching these fools try and fix something that they are too incompetent to do even though they're supposedly paid professionals. Joke of a company.

      8 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: March 13, 2021

      I was unable to get Dell to finish a warranty claim and I ended up calling number locally that said Dell Support. When I called I was connected to Geek Squad and I was scammed for over $1,500 when I allowed Geek Squad remote access to my computers and they used three of my credit cards to enter fraudulent charges and create an account with Best Buy for more phony charges by setting up a customer account at Best Buy without my knowledge or consent. When I realized what was going on, I shut down the remote access but it was too late. I had to pay the phony charges to get Amazon paid and that resulted in my Amazon account being locked since January 20 and it is still locked as of this date due to Amazon's "investigation" of my fraudulent claims. Anyone who uses Geek Squad needs to know just how slimy this outfit really is. Best Buy should be ashamed for being associated with these thieves.

      7 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 8, 2021

      Lack of skill and knowledge. Time wasting. Could not help with simple phone wifi hook up. The call took 2 hours and the tech repeated over and over the method I have used to connect to the wifi.. Could not understand the English.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 25, 2021

      My terrible experience with Geek Squad started November 2020, after purchasing a NordicTrack S15i exercise bike, when the delivery was cancelled twice by Geek Squad because: 1) No product in inventory, and about 10 days later 2) No service personnel available to deliver and install it. Once the delivery date arrived, it turned out that the two Geek Squad service people were sub-contractors who, apparently had not installed a NordicTrack S15i before. For a month or so of using the bike, I would not get any results from my efforts (RPM's, miles biked, time, etc.), so I called NordicTrack, and they got me in touch with a certified service company. When their qualified technician came out, he found that the electronics required to provide all these results were damaged.

      The two wire harnesses with the connectors to the console had bent pins, thus no results were even possible. It was obvious that the two sub-contracted service people literally slammed the bike together, including not installing 4 screws to steady the bike. And they never tested the bike upon completion. The certified technician ordered all new parts to replace the damaged and missing parts and will be installing them shortly. I directly blame Geek Squad for this totally unacceptable installation. If Geek Squad elects to use sub-contractors and not their own employees, then these people must be trained, so they know what they are doing, especially when installing most of today's equipment which is totally based upon electronics. I will never use Geek Squad again for the installation of anything.

      8 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Feb. 22, 2021

      I purchased a Whirlpool dryer and front loading washer with Geek Squad protection plan for 3 years. My washing machine has had 2 repairs within 2 years. This time the service repair man came out very quickly and sent a repair report to the geek squad. I was informed by the geek squad that it will take 30 days to wait for the part with no eta on the part. When I requested to speak to a manager, the person I was talking to became very rude, told me there was nothing I could do and hung up on me without giving the information to get in touch to a manager. I would not recommend using the geek Squad for service of any equipment.

      13 people found this review helpful
      Rated with 1 star
      Verified Reviewer Verified Buyer
      Original review: Feb. 21, 2021

      I bought a TV for over $ 1800 in 2019 and took a $ 31. 49 protection plan for a period of 5 year. I was told by Best Buy seller, geek squad will cover me for whatever to that Tv for 5 year. At the beginning of February 2021 I made a claim after my place got burned. I contacted them by they said I have to contact my insurance company. What a joke! On their plan it is said it will cover any accidental damage. Not only that they charged me for February even after my claim was denied 2 weeks later. I had to go back to Best Buy to cancel it from the store. Be cautious when you take protection with Geek Squad !! $31.49 is not cheap plan for almost 2 years. You will end up losing your item plus the money from their so called protection plan!!! Geek Squad = No replacement item. No money back from your protection plan.

      14 people found this review helpful
      Customer increased Rating by 3 stars!
      Verified Reviewer Verified Buyer
      Resolution response: March 9, 2021

      The end result was that once I had an excellent geek, the problem was resolved to our total satisfaction.

      Original review: Feb. 19, 2021

      I had to replace a router at Best Buy. Knowing how finicky routers are, I bought the Geek Squad coverage. What a joke. They made promises and never showed up; no call, nothing. Disgraceful way to run a business. They are putting my 94-year-old mother in danger by not standing by their agreement.

      10 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 27, 2021

      Techs came to my apartment three times. Tech problem is still not resolved. Now neither the rep nor area supervisor return my calls. 800 number was worse than a joke. Same with online "talk with" us. Asking for a supervisor went nowhere. Oh, and when I pressed the "talk" button on the website, I received an automated call saying someone would soon come on the line.. 5 minutes and 40 seconds later I hung up when no one came on.

      19 people found this review helpful
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      Geek Squad author review by ConsumerAffairs

      Run by Best Buy and well-known by consumers everywhere, Geek Squad is one of the most popular computer help services available.

      • Online and at-home repairs: Geek Squad offers telephone support and in-home repair, which is a helpful feature for clients who find it too difficult to bring a unit to the store.

      • Pricing: One-Time online support is very inexpensive, starting at $49.99 for a PC tuneup. The Geek Squad also offers subscription services on a month-to-month basis.

      • Short wait times: Consumers can depend on support providers to offer help within a short time, unlike some service providers that have unpredictable wait times.

      • Support: Geek Squad was primarily aimed at individuals with tech issues in the past and only recently began offering a la carte services of IT solutions to small businesses.

      • Limited capabilities: Geek Squad doesn’t offer many customizable services to meet the needs of big businesses.

      by ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Geek Squad Company Information

      Company Name:
      Geek Squad
      Address:
      7601 Penn Avenue South
      City:
      Richfield
      State/Province:
      MN
      Postal Code:
      55423
      Country:
      United States
      Website:
      www.geeksquad.com