Geek Squad

Geek Squad Reviews

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Overall Rating
1.7 out of 5
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Geek Squad Reviews

ConsumerAffairs has collected 1,620 reviews and 3,382 ratings.

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Page 1 Reviews 0 - 5

Reviewed Aug. 28, 2023

I have dealt with all levels of staff personally. Very positive, incredible agents, highly recommended. Tyler, Fadi, Lizzi, Nick, Matthew Asset to Geek Squad. The above mentioned agents must be recognized as exemplary staff. Offer them a raise.

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Reviewed Aug. 28, 2023

We ordered a TV and receiver, and media stand from Best Buy and as a Total Tech subscriber this includes installation. On the appointed day four Geek Squad associates arrived to install the equipment to our pre-wired surround sound system. Brandon was the lead associate and was professional, personable and did a wonderful job for us.

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    Reviewed July 16, 2023

    I just wanted to say that the Geek Squad helped me out significantly. Was having issues with my Apple Watch not pairing, Apple was no help but you were able to help out. All worked out, thank you guys so much!!

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    Punctuality & SpeedStaff

    Reviewed March 22, 2023

    I had an issue my dryer. Nicholas, from Geek Squad, came out and diagnosed the problem. He ordered parts and returned to fix the dryer. He was very honest and only fixed what was wrong. He was prompt and courteous. I would highly recommend!

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    Reviewed Jan. 3, 2023

    I'm a busy business owner who has bought A LOT of products, services. Whoever is doing the hiring at GeekSquad should be made Prime Minister, every person I've spoken to in ten years have ALL been easy to understand English speakers and highly qualified, and fast! Really fantastic.

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    Reviewed Nov. 25, 2023

    I had an insurance plan with Best Buy through the Geek Squad. I contacted them because my cursor was all over the page and I had no control over it. They looked it over and told me that the driver toolkit was damaged, the network was compromised and there was a Trojan involved. I asked them if those things were fixed if it would fix the cursor issue. They told me yes. I paid almost $700 to get this fixed. They told me it was fixed and when I tried using the cursor it was worse than before. BEWARE. THESE PEOPLE ONLY WANT YOUR MONEY.

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    Customer ServiceSales & Marketing

    Reviewed Nov. 17, 2023

    I had a scam!! Someone said the Geek Squad had automatic renewal and I needed to fill out a cancellation form. They sucked me in and before I caught the scam, they were in my computer wreaking havoc!! My stupidity but be careful. I ended up losing a lot of data and the use of my computer, plus was yelled at by the perpetrator. When I tried to hang up and disconnect they kept calling back! Very annoying.

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    Punctuality & SpeedStaffProcess

    Reviewed Nov. 10, 2023

    In need of a tv repair. A frustrating experience because I worked with three different people during the process. I endured wait times for parts not ordered that were supposed to and commitments not met.

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    Customer ServicePunctuality & Speed

    Reviewed Nov. 7, 2023

    I sent my laptop for screen repair, came back with the touch screen not working and they sent it back out for repair. I get a email saying to pick it up then Another email saying it’s being sent back. Without telling me They sent it back to fix hinge (I’m assuming it was broken during shipment) and now they are trying to get me to pay for it. I’ve been calling and using chat and no one has given me a straight answer. 2 months later and I still don’t have my laptop back.

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    Reviewed Oct. 26, 2023

    At least for appliances Geek Squad subs out their work. They find the cheapest available provider irrespective of their qualifications or service history. The company they wanted to send to our home had horrible reviews and several BBB complaints. Additionally, they were not LG certified providers, when there were plenty in our area. I finally hired my own company, eating the cost of the repair AND the cost of the extended warranty. I'll never do business with Best Buy again, which is sad because I've been a long time, repeat customer.

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    Best Buy author review by ConsumerAffairs Research Team

    Run by Best Buy and well-known by consumers everywhere, Geek Squad is one of the most popular computer help services available.

    • Online and at-home repairs: Geek Squad offers telephone support and in-home repair, which is a helpful feature for clients who find it too difficult to bring a unit to the store.

    • Pricing: One-Time online support is very inexpensive, starting at $49.99 for a PC tuneup. The Geek Squad also offers subscription services on a month-to-month basis.

    • Short wait times: Consumers can depend on support providers to offer help within a short time, unlike some service providers that have unpredictable wait times.

    • Support: Geek Squad was primarily aimed at individuals with tech issues in the past and only recently began offering a la carte services of IT solutions to small businesses.

    • Limited capabilities: Geek Squad doesn’t offer many customizable services to meet the needs of big businesses.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Geek Squad Company Information

    Company Name:
    Best Buy
    United States