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Geek Squad Reviews
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I had an issue my dryer. Nicholas, from Geek Squad, came out and diagnosed the problem. He ordered parts and returned to fix the dryer. He was very honest and only fixed what was wrong. He was prompt and courteous. I would highly recommend!
I'm a busy business owner who has bought A LOT of products, services. Whoever is doing the hiring at GeekSquad should be made Prime Minister, every person I've spoken to in ten years have ALL been easy to understand English speakers and highly qualified, and fast! Really fantastic.
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Robert, my in home Technician, was extremely Professional, Knowledgeable and Friendly. He resolved my issue I was having with my PC Printer in less than a half hour. He made the appointment on time and called a half hour before coming to my home.
This is a little bit dated, but I had to get it out there. I purchased a laptop through Best Buyback in November of 2018 and I purchased the 3-year protection plan through Geek Squad for it. I was really glad to make the investment into it as there were two separate times I utilized it. The first was when the original charger that came with my laptop had some exposed wiring from being ran over by chairs too much. This laptop was both my gaming machine as well as my daily driver for grad school, so I needed to be able to keep it working. The rep that met with me put in a claim to see if they could purchase me a new one.
Unfortunately, they weren't able to find anything. However, I was told by the same rep that if I was able to purchase one directly from the manufacturer I would be reimbursed by the plan for the purchase cost. They gave me the info I needed, purchased the new charger, submitted the documentation required, and within a month, I received the check for the new charger. It really helped out at a time where money was scarce to get that back! The second time I used the plan was late last year, about a month before it was up. I noticed some stress cracks were forming. I took it back to Geek Squad, and within a week it came back good as new! It's definitely a plan worth getting on those expensive pieces of tech that you want to last a long time.
Avoid Geek Squad online. They gave analysis and cost for wiping our Mac clean and when we made the drive to the Best Buy store, prices were nowhere near what we were quoted and the analysis was completely wrong. Avoid the Geek Squad... Save your time, money, and aggravation. We understand why they are only given 2 stars.
Received the Geek Squad protection plan and was told I could cancel it after one month. I have called Geek Squad by various forms of communication on three different occasions to cancel with no resolution. Geek Squad/Best Buy continue to bill me monthly $18.99 without my consent and ignore the fact I have cancelled this service. I will never buy from Best Buy/Geek Squad again. Deplorable service. I have taken Best Buy/Geek Squad to the Better Business Bureau and they offered me to call back and correct their error myself!
Spend half an hour of my time on the online chat with person by alias of Cecile CCM_GRA and they just kept telling me that I don't have coverage and refusing to try to be helpful. They told me I should go to their website or go in person to a store after I've injured my knee badly and cannot go in person to a store. After I explained the situation they hung up on me in the chat. Absolutely terrible experience and I can't believe how much I'm paying to subscribe to their "lack of" services. I recommend staying away from Best Buy Geek Squad if this is how they treat their customers.
I bought a $2500 tv and was sold an extra warranty for $550 and then told that for any reason if not satisfied with the tv I could exchange no questions asked but now the tv is not working and Geek Squad sent a repair guy 3 times for the same problem and in the end he said there is probably a glitch and I should ask them to exchange the tv. So now after many attempts on the phone with geek squad up to 1 hour they are giving me the runaround and no one is helping me. Never have been so frustrated with a company so please do not buy this crazy expensive extended warranty 'cause it’s a scam!
I bought my 70inch Samsung TV from Best Buy over a year ago with 5yrs geek squad protection. The TV has an audio problem and after speaking with Geek Squad associate and unsuccessful troubleshooting, I was told a tech will be sent to my house. I was given an appointment date of over a week. I explained that I have 5 kids at home and the waiting period was too long. The associate told me that was the earliest time he could get. I told him, if I have to wait that long, he should make sure everything would be set and the TV will be fixed on the appointment. If it cannot be fixed that date, the who have to replace the TV as my kids will not be able to wait again.
On the appointment day, the tech guy came and told me that the wrong part was ordered. I needed a speaker and a panel was ordered. He would need to order the speakers and I would have to wait for another 8 days to get the TV fixed. This is after I had already waited for 9 days. I told the tech I could not wait and I would prefer a replacement. I was told to call the customer service and I did that. The guy I spoke with told me, he would need to get approval from the tech guy to put in a replacement order. He placed me on hold and to call the tech guy. After a while, the call was muted that I was disconnected. the guy did not call me back, even though he had asked for my number at the start of the call. I call again and another person picked the call. She gave the number of their exchange dept and I called the number.
The guy that answered the phone was very stereotyped and cold. After explaining to him that I have 5 young kids who are so anxious about the TV and I cannot keep waiting for the repair. His answer was you have to wait. I asked to speak to his supervisor and his answer was, I am the one in charge of complaints but when asked for his name and insisted to whoever he reports to and he was being recorded from my end, then he said, take this case number down and my manager will call you later today. He still did not give me his name, he simply said his name will be indicated in the case number record.The manager was not any better. Her line was your plan is to repair and we are sorry but you have to keep waiting. I told her that her staff ordered the wrong parts, and I have the one to bear the pain of their own inefficiency. Her defense was sometimes the panel is the bad one not the speakers.
When I said why was it that the 2 parts were not ordered to safe time and the one that was not needed be returned by the technician, since I had already complained of the long wait from the beginning? She had no clear response, other than you have to keep waiting. These guys are all just terrible. They seems not to care about what their customer is going through. They are just interested in taking your money and if it take forever for them to fix the TV, you keep waiting. I regret buying the geek squad protection plan. I should have bought the plan from another company or paid for extended manufacturer warranty. These guys have no empathy and are not reliable. Now I have to start planning to get another TV, because I cannot wait for another 1 week that solution is not guaranteed.
I returned a microwave for repair or replacement. The microwave was shipped out the next week, not the week in which I returned it. It was sent out for repair, which I was told that most of the time they were replaced. I was not notified when the microwave was sent back to the local store for pickup, until I actually went to the local store, in Alexandria, La, to see what the status was. I was told that the microwave was actually there and in the warehouse. While explaining to the Geek Squad Associate, Billy, what had transpired, he started saying I was rude to him. I was shocked that he was calling me rude, when I told him that I knew that he was not responsible for the problem. He then contacted the Assistant Store Manager, in front of me, and said that he needed to come over because I was rude.
My wife and I talked to the Assistant Manager. He said he didn't like people being rude to his employees. He never tried to determine what the original problem was. He never once apologized for my inconvenience. When exiting the store, the employee came up. I told him then I wasn't rude to him and did not blame him for the situation. He continued to say I was rude in front of the Asst. Mgr. The Asst. Mgr. was rude and disrespectful. I ask him whatever happened to customer service. My wife and I have purchased a number of things from the Alexandria, LA store, but have no intentions of purchasing anything else there. I think the Assistant Manager and associate, could benefit from Customer Service training. I found the Assistant Manager, unprofessional and uncaring. I really can't explain why the associate took my complaint personally. I was the one inconvenienced for two and a half weeks.
Best Buy author review by ConsumerAffairs Research Team
Run by Best Buy and well-known by consumers everywhere, Geek Squad is one of the most popular computer help services available.
Online and at-home repairs: Geek Squad offers telephone support and in-home repair, which is a helpful feature for clients who find it too difficult to bring a unit to the store.
Pricing: One-Time online support is very inexpensive, starting at $49.99 for a PC tuneup. The Geek Squad also offers subscription services on a month-to-month basis.
Short wait times: Consumers can depend on support providers to offer help within a short time, unlike some service providers that have unpredictable wait times.
Support: Geek Squad was primarily aimed at individuals with tech issues in the past and only recently began offering a la carte services of IT solutions to small businesses.
Limited capabilities: Geek Squad doesn’t offer many customizable services to meet the needs of big businesses.
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
Geek Squad Company Information
- Company Name:
- Best Buy
- Country:
- United States
- Website:
- www.bestbuy.com
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