Geek Squad Reviews

Left unexplained by Comcast and Apple was why this did not occur from the Xfinity (Comcast) Website, when sending to each other emails. Emails sent from their website went into each of our inboxes on the desktop and on both our Apple Company products. Go figure! We spent days with Xfinity and Apple both blaming each other without solution from either for none of their company technicians could resolve the email issue we encountered. After speaking to at least five technicians or trouble shooters of theirs we decidedly made an appointment with the Geek Squad with whom we are contracted annually and were very fortunate to have Aldo ** as our Genius technician.

Bottom line, it gives me great pleasure now to write this letter of commendation and show appreciation for all at Best Buy and Geek Squad to read! I am immensely pleased to have Aldo as my Genuis for he is an excellent customer service person. He right from the very beginning and throughout our entire conversation, in a very congenial way demonstrated patience, thoughtfulness and a caring manner to listen as a problem solver. His response to my questions were answered in detail and to my satisfaction. His customer service was impeccable, standards of which I live by at my young 83 years of life’s experience.

He was the ultimate professional, by which customers can depend upon to provide solutions whenever customers visit the store and are fortunate enough to get him. In no time at all he resolved our problems, he restored our emails to working order and analyzed that it was Apple who was sending out signals blocking our email addresses as spam/junk. Interesting enough just days prior, Apple sent out software updates to both my wife and I whereby each of us had gone ahead and updated accordingly as Apple periodically recommends. Right after that, our negative email circumstances occurred? Fortunately Aldo found a workaround without us going back to Apple again and going through more frustration then they already put us through.

Aldo was very courteous, caring, knowledgeable as well as represented the Best Buy organization in the highest light and regard. His efforts are very much appreciated by this customer. Mind you I do not generally get the opportunity to feel comfortable praising anything or anyone the way I am in this particular instance as I praise Aldo. He is a FIVE STAR individual and choice for all who need an honest, reliable and experienced go to person. Someone who knows what he is doing when it comes to resolving computer problems. To all reading this communication, you can be proud of Aldo for his experience and expertise will inevitably guarantee customer satisfaction all of the time.

My message to Best Buy and to its Geek Squad division management, you have a valued customer service person in this young GENUIS. Watch out. Someone might make him an offer he can’t refuse. I know I would make an offer if not now retired from owning my business enterprise for 50 years. And to Aldo, should Corporate share my comments with you, keep up the GREAT WORK for your attitude and GOOD WILL shall help you succeed going forward in your business life and life in general. Thank you for your excellent service!

Geek Squad is available 24 hours a day 7 days a week. I got this serve for free as I had purchased a membership which I've used for issues that I can take my laptop into the store for. You know, we all have all kinds of services for cleaning and yard care or insurance and health insurance.... and, I have to say, this is the most responsive, highest quality service I have experienced for any problem in recent years. Thank you Geek Squad, and Geek Squad Remote!

They went to look in the truck and lo and behold, they found 4 screws. The final straw was that they asked if I wanted them to connect my TV to the cable, and that too was another $25.00. I said, "No, we could do it." I was charged $180.00 for the basic installation, which took all of 15 minutes. They were looking to rip me off and will not use this service again. I complained through at night by phone and Friday morning I received a call asking what the problem was. After I told this woman my story, she was appalled and said on Monday I would hear back from her. I never heard back from anyone, which was the final straw. The odd thing is that when I sent it, it came back as an error, and I couldn’t leave my review. I say buyer beware.

He took a picture again and send it to another technician in the phone and I heard the other technician said it can't be repair because there was a crack. So he sent the previous picture that he took that there was no crack. When I asked him about it, he said he will send another technician to repair again. He looked nice and polite so I trusted him. I never complained that he cracked the tv, I thought that he tried his hardest. But after a week, I followed up, and TOSHIBA said it was from us. We went back to GEEK SQUAD saying Toshiba won't cover, GEEK SQUAD manager said it was our fault the TV is broken!!! He said he will return the Geek Squad money we paid TO GEEK SQUAD but CANNOT cover the TV. From today, I will never ever buy ANY TOSHIBA and GEEK SQUAD INSURANCE! I hope no one will experience that incident!