Geek Squad Reviews

Very bad service both Best Buy and Geek Squad. I have to wait almost 3 months to get a new tv. My old TV stopped working and then I took it to best buy to get it checked out and they told me they can't help me there. That I have to call first. I called and a tech will be there in 3 days. It took almost 2 weeks. After that they took my TV and didn't even see it until another 2 months. Then they told me they couldn't repair it. So what is the purpose of having the protection plan when it doesn't help us the consumer.

Goofy Squad did it again… This time had manager call me to butter me up before he or they took my $$$$…Same night washer acting up again… Straight rip off… Could never make America Great Again with these bozos!

They installed a dash cam and my camera don't work so I have to go back! And they must have messed something up because when I took my key out of the ignition it sounded like I had a car alarm and I don't! I had to start my car for it to go off! I'm pissed!! I have to go back again!!

Where do I begin? I used the live agent path (on their website) to deal with my problem and got disconnected with 4 of them. On the 5th agent, she was very nice but told me that she couldn't help me. She told me to take my wireless router and modem to the local store to be tested. She set up an appointment. I got to the store and was told that they the only way to test the equipment was at my house, for an additional $149. I was very disappointed in their answer. I don't use your service much but expect you to handle ALL of my issues, and that includes at my home if needed, at no additional fees.

Terrible customer service! They don't fix the issues then try to inform me it's now pay its warranty even though I have the total care plan!! Then the fit informs is that they worked on our product in-store for a hardware issue when I got it shipped back in a box from a DIFFERENT STATE! For a hardware issue. Then I questioned him, "You said it was here then you said it went out then you told me software then you said hardware - which is it?" Then he gave me a DEATHSTARE and said in a really condescending tone, "They did a hardware check and a software check." This was the Folsom CA location. Rude, unhelpful, jackass! I'm beyond pissed!!

I recently purchased a Samsung 75” TV and paid extra to have installed. The installer was here no more than 20 minutes. He was in such a hurry to get out the door to the next customer that he didn’t bother to answer questions about my new TV. He didn’t show me how the remote works with new TV. He didn’t even take the plastic protector on screen of TV. I was very disappointed with installation. Now have to Geek Squad to have them come back to take all the items the original installer should have done. I also have to wait another week to have the installer come back. This is totally unacceptable!!!! I will never use Geek Squad again or recommend them to anyone!!!!

I went to use Geek Squad in Kenosha, WI, which I have an annual subscription. My Lenovo laptop of five years was displaying a dark screen, where you could barely make out an image but was too dark to proceed to settings to attempt to brighten the display. I was told that the screen had failed, the technician sought a second opinion and went to her supervisor (~behind the curtain). It was confirmed that the laptop in their opinion had failed and that they advised me to buy a new one. I countered by asking wouldn’t it be worth a try to hook the laptop to a monitor to attempt to check the settings? They said that wouldn’t fix the “failed image”. Based on their opinion I took a look at their laptops for sale and ultimately bought a new one from Costco due to a better value.

This Geek Squad is a ripoff. They trick you into signing a contract and they add cancellation fees. Don’t use their service. They are not to help you but trick and get your money. Unsatisfactory repair.

Geek Squad is a rip off. The employees have next to no knowledge when it comes to repairing PC. I wanted them to copy one HD to another HD. The tech at my local Best Buy told me that it could not be done. So I went home, did some googling and ended up doing it myself. I don't understand how they stay in business. They are over priced and don't know what they are doing most of the time.

I have had the absolute worst experience with the Geek Squad and would love to have the opportunity to talk with someone from Best Buy who would actually care to hear how this has affected me. Originally I was told I needed a new hard drive. I asked if they thought it would be more cost effective to just buy a new computer. They responded, no... this is a good computer. They then sell us the "Best Buy Total Membership" and they replace the hard drive. When I log back on to the computer it was basically like it had been factory reset. Literally nothing on it not even Word or PP. When I took it back, I was told their networks were out and were told to go to another location for help. Two weeks later (and having to go out of town for a presentation without my computer,) I get it back and told I owe them an additional $140 to reinstall Windows.

They will deceive you into subscription. The didn't provide the service requested, deceived, burnt my hard drive, and after talking and referred to 4 different agents, they refused to refund and brushed the issues under the carpet, I was offered a "prorated" refund of $26.50 compared to $179.99 + taxes.

WARNING. Do not use Geek Squad. They are the worst! They came to install a frame TV and did not know what they were doing resulting in a disaster. When I asked them to fix it they responded "we are only responsible to hang it". Wires are hanging from tv, the tv is crooked and leaning away from the wall.

I have been a member of program for over 10 years and my last month dealing with Geek Squad has been unacceptable. Twice I have taken off work to be home to have service of hanging a framed tv and installing 2 Nests. The technicians called first time to say truck was broken and couldn’t come. After a lengthy rescheduling, not easy at all, they had another date set up. They called at 2 pm after making me wait another full work day, only to say they would call me back and never did. Now I am a week later and no one called me to reschedule, say they are sorry or even attempt to make things right. Being in sales, customer is first and foremost in a successful business. I will be canceling my service and hope that you find another company to service your purchase at Best Buy... Geek Squad is not worthy. To the management of Geek Squad, you are welcome to make this right by calling me in the morning. I will not hold my breath.

Best Buy uses tech support agents from other countries, the same countries where the scammers and telemarketers who bother us all day live. In December, I called with a question about updating the memory in my laptop. The agent connected me to a remote chat agent. After the agent checked my memory and answered my question, he created a second desktop without my knowledge and started going through files, copying information and changing file names. When I tried to close the session, he pulled the window off screen so I could not X out of the session. I had to turn my computer off.

TERRIBLE! I purchased a laptop for my employee and the extended warranty with Geek Squad.. To transfer the warranty into her name - they transferred me multiple times and finally The lady took my info and my employee's info and said we will hear from them in 7 business days. That was an hour and half of my time.... 3 weeks later we have not heard from anyone so I called Geek Squad back.. Well.. to my surprise... the transfer did not go through but I did not get an email, call, or text. The rep kept me on the phone for another 50min just to get my employee's name, address, phone number, again... Terrible.. I WILL NEVER PURCHASE FROM GEEK SQUAD AGAIN! MY TIME IS JUST AS VALUABLE AS GEEK SQUAD AND BEST BUY.. I'LL SEND THEM A BILL FOR IT.

We purchased our whirlpool washer 12/22 with a service plan. Situation: we live in two homes, and use this home as our second primary home in FL. The washer made a loud screeching noise in Nov 24. We scheduled service for Dec when we would return for 2 weeks. Technician comes out, says it needs a part that he has to order. We explain that we are leaving 4 Jan, 25. He says he can fix it 1/3/25. The next day or two a text comes through that our part is delayed and appt canceled. I call Geek Squad and ask to speak to a manager, they say, "You have to go to the store." We go to the store, the customer service manager says, "Not my issue. You have to call Geek Squad." Call Geek Squad to file for a consideration for a new washer. We explain this part should not be broken in two years when we only use the washer 6 months out of the year.

Had a scheduled appt for TV installation with a 10-2pm window. Got a confirmation text the night before. Took down my old tv, sound system and cleaned in preparation. By 2:15pm no one had arrived or communicated with me and once I got a hold of a human they told me my items hadn’t arrived yet! Wasted a whole day and don’t have a tv setup for another week. I wouldn’t have been upset if someone had communicated that to me! Very disappointing.

I purchased an I Phone 13 for my son in April of 2023 at Best Buy. I also signed up for the Best Buy protection plan offered by Geek Squad. The plan's name was 'Best Buy Protection with Physical Damage'. I have paid $15.81 monthly for the past 20 months which equals $316.20 after taxes. My son's screen cracked from a fall but when he tried calling them they told him this wasn't covered in the plan. Finally after my son's 5th attempt I took him into the store myself (Oshawa, Taunton and Harmony) Just to be told that they do cover it and we had to place the service request. They were happy to help us make the call. In addition to the money I have already paid for the insurance there would be a $300 deductible if we wanted the screen replaced! If we wanted a replacement phone The Geek Squad would send me a phone and charge my credit card full price for the burner phone while his was fixed.

This is a poor customer service company; charging over $180 in the name of providing repair & service; left my desktop to clean up, the dude at GeekSquad calls to tell me he cannot clean up all! (may he wants more money after reading my financial info?) Then they call me I have to pay$15 for backup of 5 offline files in file explorer. This is a rip-off service from Best Buy! Do not do any business with this service!👎

I am extremely disappointed in Geek Squad. I purchased my laptop 2 years ago and I also purchased their Tech Support for $199.99. I never used it. No issues with my laptop until just recently a very minor situation. I called them to utilize it, and they tell me that unfortunately because it just expired early this month there is nothing they can do. I would think that being a customer who did purchase the warranty or tech support from them. The expiration being about a week ago they would do me a solid and take care of the issue. I would highly recommend not wasting your money. We as consumers need to stop purchasing extra for these warranties or extra support because the reality is many times we don't use it and when you do need it they respond with either it expired, not covered, or you may still need to end up having additional cost.

I have used Best Buy Geek Squad for several years. I like the service. I have used the Chat Line and In Store Geek Squad. Both are exceptional. My problem is other online services with geek squad in the name. When you type geek squad, other geek squad companies appear. These are NOT BestBuy Geek Squad. I think that Best Buy could do more to eliminate these problems.

If possible I would rate my phone representative a 4 star for effort but because I have been waiting for a response from Geek Squad technician. Everyone get 1 star! I picked up a Washer from the Outlet Store in Houston. The product in relatively excellent condition just a minor scratch and tape marks. Connected it after a few days and started our first wash! Then came the internal water leak that flooded my laundry room 1star!, I called Geek Squad. They immediately scheduled an appointment and had a technician here the next day. He arrived earlier than expected. 5 Stars. He took the machine apart and stated that the machine was and had internal parts damaged and it could not be repaired properly today and he ordered the replacement parts needed for the repair. The technician said the parts needed would arrive during the week and the next appointment was for 12-7-24.

I bought this Printer because I liked the idea of putting in my ink myself in the reservoir after I had seen Shack's commercial..this printer is a piece of garbage.. this printer has never worked properly for a good month straight..The ink will dry up even though the refill reservoir is full...

Absolutely regretting taking my PC to Best Buy. The service and customer experience at best buy is by far the worst I've experienced from any company. You can't contact the local store directly, instead you get routed to India with no ability to help. Then when you go to the store the staff acts like their time is too precious to help. I got a call saying the work was done and all that was left was cable management and updates which I can do myself. I just want to pick up my property and I'm being treated like I'm trying to schedule a visit with an inmate. It's ridiculous how much time the people/service wastes from people's lives. Take your repairs to the local guy across Freddie's. Using BB GS is risking having your access to your property blocked with no communication or release date.

Yesterday, I called Best Buy to see if they can help me with a new firmware update issue on a printer where it no longer recognize my ink cartridges. They connected me to one of their technicians who was polite but could not fix the problem.I was also promised an immediate refund of $39.99. Later, I went back to use the internet on my laptop. I could not use the internet. My laptop was in an affixed state of airplane mode. I could not turn it off. I called Best Buy and asked to be connected for technical help.

I have bought many appliances from Best Buy and will not be buying anymore. I had my washer covered and it broke down on a Sunday. The soonest appointment I could get was a Friday. I made them aware that the door was locked and my clothes are stuck in it submerged in water. Friday came. I missed work for the appointment only to find out they didn't book the appointment correctly and would need 2 people to diagnose the problem.

I owned an iPhone 11 and my wife owned an iPhone 6. I decided to buy a new iPhone 15 Pro Max. The goal was to transfer my phone To the iPhone 15 and then wipe my 11 so my wife could transfer the information from my wife’s iPhone 6 to the iPhone 11. It took the Geek Squad six hours to do the task! I’m 72 years old. I have many apps, many of which I don’t use very often and each time I wanted to use an app, It would not refresh. Each time it would say that a code was sent to my other iPhone. I have no other iPhone so I never received a code and my wife’s phone which was my older 11 also did not receive a code. All my emails are non-functional. All my music, about 200 songs, from my Apple iTunes account were gone. I was given a printout of all my songs and was told that I would have to re-install them in my Apple iTunes one at a time. Now I have no music, no email and no functional apps.

Subject: Complaint Regarding TV Delivery and Installation Delays - Best Buy Store, Richmond, TX. Date of Purchase: November 19, 2024. Store Location: Best Buy, 5340 W Grand Pkwy, Richmond, TX 77406. Key Issues:

Useless from start to finish. Zero for three. The first try was a hard disc that I needed transferred. They hemmed and hawed, then gave it back to me saying there was nothing they could do. I had to take it to a data recovery service. The second try was a bunch of files on an external hard drive I couldn't access. Pretty new drive. They just said they couldn't do it - they didn't know why, they just couldn't.

I purchased a Samsung dishwasher extended 5 year Geek Squad warranty. When it failed they sent out a "repair" person that went on YouTube and contacted tech support for Samsung. He said, "If it doesn't give me a code I can't fix it." I told him it was the heating element as it was obvious that was the issue. After giving me ridiculous reasons why the water was not hot he finally found an error code. Said, "I will order the part." I said, "What part would that be?" He said the heating element. This is after 45 minutes of berating me and telling me nothing was wrong with the machine.