Geek Squad Reviews

We thought that our computer had went bad so my fiance went to Best Buy and purchased a new tower, keyboard, and mouse only. I was not with her and they talked her into paying for the Geek Squad to come out to the house and hook it up. When they came out he said that it was not the computer that was bad but the monitor. Since our computer was old we kept the new one and purchased a new monitor. Which I had hooked up to the old computer before the Geek Squad came to the house. Everything worked fine but we still kept the new computer. When he came to the house to hook up the new computer he did not install the new keyboard, mouse or any of the new wires. He just used the old ones.

They were called due to the range/oven sold by Best Buy (online) turning off. The appliance had very little use. We made an appointment and they came a few days later. They said they fixed the problem, but a few days later the range/oven turned off again. We called and asked for another appointment. The technician assigned with the case called A WEEK LATER (the day of the appointment!) to say that he was not coming, that he was going to order the parts and let us know when he could return. I called him the next day and he said it would take another week for the parts to arrive and for him to be able to return to fix the problem. This has not yet happened. When I asked Geek Squad if this could turn into a back and forth over a month period without range/oven, the operation said "that is correct."

I've called Geek Squad customer service 3 times over the course of a month. I believe the center is located in Central America, confirmed by one of the representatives as Panama. On all 3 calls I experienced major language communication issues w/ English. All I needed from them was an emailed copy of a $52.99 Geek Squad charge to my credit card for a virus subscription renew. Each time, they confirm the charge is valid. After 3 attempts, still no receipt. Each time, they inform me that a receipt will be emailed in 2-3 days. Each time the date passes by with me calling them back to make sure the email on file is correct. If they're not even capable of forwarding a receipt, makes me question how capable they are in addressing a more serious, complicated CS question. I will be cancelling the anti-virus subscription. Never doing business with them again!

I have told them over 50 times to stop calling me. Sometimes there is a callback number but usually not. Today I received a call from "Geek Squad" from this number: 1-178-680-7077. They infiltrated my computer over a year ago and now they constantly call me to tell me they owe me money! I have reported them to different fraud sites but...they still call every day. It is known that they engage in scamming on an international level. They usually say they are from "Geek Squad" but yesterday the caller said he was from "Geek Support." I have told them I will take legal action if they call again but...they keep calling.

I was happy with the service until now, but their call centre was the worst thing. The person who served me first made a huge mistake, and claimed that I did not tell her when I wanted to cancel the membership which was 100% wrong. Listen the recording, then you know that I was stated that I wanted to cancel exact date, but not today. I was told by their guy to call ahead to cancel the service, and the person in the call centre totally messed up, but she did not admit her mistake and hung up on me. Worst customer service they have.

I purchased a dryer and washer online from Best Buy and got the Geek Squad protection on it. They go through 2nd and 3rd parties that are extremely rude and don't want to fix your appliances. I went through hell and got NOWHERE with them. Now I have a broken dryer and nothing to show for after calling and being on hold and dealing with nasty people. Save yourself time and money and go elsewhere.

I set an appointment to fix my television about 3 weeks ago. The day of the appointment I get a phone call from the technician saying that they never received the part they need to fix my tv and nobody was coming, despite me having to take a day off work. I called a few different people and after hours of infuriating conversations telling me how there's nothing they can do, the manager tells me that they have the part and he doesn't know why I would get that call and why nobody came.

I have had 3 repair techs onsite and still after a month my washer is still not usable. I purchased a Whirlpool Cabrio washer July 2017, August 2018 we had a power surge and it stopped working. I called the Geek Squad because I had purchased an extended warranty. My first call I was on hold for 27 minutes, the person that answered took my phone number in case we got disconnected. Guess what, the call got dropped. I waited for an hour and no return call. I called back and was on hold 42 minutes, again they asked my number. They scheduled a service call for the following week.

Our washing machine started overflowing. After stopping it and cleaning up the water we called to schedule service. The first appointment was nine days out. I asked for a callback from a supervisor which never happened. When we ended up with washing machine parts blocking the drain that also services our kitchen sink and washing machine, we have to find a plumber who requested backup from a water damage company. They are coming back out to start demolition on our house. We called to reschedule the service as we need to move everything out of the area. We were on hold for a few minutes and then given an option of getting a callback in 30 minutes. We took that option and in 30 minutes we were called back.

I dropped my Dell Inspiron 13 laptop and broke the screen. I brought it to Best Buy in Midwest City, Oklahoma's Geek Squad department to be repaired. They warned me it would have to be "sent off" somewhere out of state to be repaired and that it might take two weeks. THREE WEEKS LATER I finally got it back (not without having to make a few phone calls to get info about where it was, how much it would cost, etc.). I took it home and could not connect to any Wifi network, so I took it back to Geek Squad. The agent did some investigating and realized that whomever had worked on it offsite had removed the Wifi antenna and then did not replace them! Unfortunately, it had to be sent back AGAIN. I had already paid $207 and some change for the first repair, but I was assured that, because this was Geek Squad error, the repair would be free.

I bought a car radio and other accessories from a Best Buy store in Missoula, Mt along with a warranty in Jun 2017. This store is 300 miles from my home and it is the closest Best Buy to my home. I just happened to be going through Missoula the other day and I stopped in because the Bluetooth failed on the hands free. They did a few checks and found it was in the radio itself and said needed to be sent into a service center for repair. OK. They couldn’t fix it. I didn’t get a radio to use so I just looked at a big hole in my dash for a month. It was a nice reminder of how good the service really was and it lasted for a quite a while. The biggest reason I bought the radio was for the hands free Bluetooth and now I didn’t have it.

I have a Lenovo laptop about three years old. I was having issues with it locking up on certain applications and the screen blinking. I originally took it into Best Buy on McKnight Rd., Pittsburgh, Pa back in February 2018. They had it for three days and told me it was fixed. I got it home and still had the same issues. I waited several months because the issues were not critical to my current needs.

Received a Samsung 48" TV two years ago as a birthday gift with a 5 year Geek Squad Protection Plan. The other day an internal spiderweb looking crack just appeared. Called Geek Squad and spoke with a piece of work of a character who started to accuse me of breaking the screen myself and told me the warranty would not cover it. Also that this kind of repair is just not worth it because it's expensive. So first I didn't even touch the TV at all and second what's the point of purchasing a warranty if it doesn't cover stuff like that that apparently happens a lot with Samsung TVs? Don't buy Samsung and definitely not any plan from Geek Squad.

We purchased a new refrigerator the end of June 2018. After delivery problems Best Buy agreed to replace the 3 doors. For 2 months We got the runaround. We were repeatedly lied to, none of our phone calls were returned, they even tried to push it off on Maytag to replace the doors. Finally the beginning of Sept the problems were resolved by a knowledgeable experienced technician. This was a very stressful experience and we will never do business with Best Buy again.

After seeing an ad on bestbuy.com, I placed an order and paid for a Samsung Galaxy J7 2016. They sent me a Samsung Galaxy J7 2015. When I contacted them, they argued that they had sent me the correct phone, refusing to acknowledge, that facts I presented them. I did not receive the phone they advertised, and I paid for.

When my TV, which is under warranty went out I contacted GeekSquad for repair. I'm now looking at almost a month waiting for them to come out to "attempt" a repair that the technician isn't even sure will work. Then again they've yet to come out so I have no clue if it would even work. But I do know I'm going without a main tv for a month because of their incompetence.

Best Buy 869 NE Mall Blvd Hurst, TX 76053 Store # 55 Best Buy Geek Squad: This was not the first time I have had trouble with this particular store, but it will definitely be the last! No one seems to know what they are doing and even worse, they just don't care or understand the meaning of customer service. Purchased a Sony receiver and the extended warranty from Best Buy #55. 1st time: Receiver stopped working, took it into the Geek Squad, they sent it off and three weeks later I picked it up. 2nd time: Receiver stopped working again, took it into the Geek Squad folks, they sent it off and two weeks later I picked it up and was told nothing was wrong with it?

I went into the store in Bradenton Fl yesterday to purchase my son a gaming system for his birthday. The store had about ten customers in it and after 20+ minutes with no help I walked out. I have since bought a Nintendo Switch from a competitor. Lots of workers in the front of the store talking to each other, but none ever asked if I needed help. I would understand if they were all busy with customers, but that was not the case. I will never go back to that store!

I called Customer Service 2 times and my previous Geek Squad "Cadet' called once to clarify exactly what I needed done with my TV/TV stand at my house. The metal stand needed to be assembled and the TV mounted on it, the Stereo Receiver connected to it and wires in the back simply gathered together and 'tubed'. The C.S. Rep repeated it back. The cadet assured me it would be done when they return. Today again it is NOT on their order AND they want to charge me ANOTHER $200 dollars to do the latter two services! Totaling now $400--2.5x MORE than the TV. BAD organization and follow through. And outrageous markup prices. Don't Use them.

I bought a router, and went to return the unopened box before 30 days. I was told when I got there, their policy is only 15 days! WTH!! Now I have a worthless $86 gift card. I will be using that and will never purchase another item from them again!

The Geek Squad has been helping us do some electronics work in Vero Beach FL. We had a lot of work to be done initially and 3 workers came and did the work. All of whom were very professional and hard working. This last time we had 1 thing to get done and 1 person came, he again was excellent at this job and friendly and respectful. These days that is HARD to find! He actually cared if the job was done right and we were happy with it. We became members for a year so most things are $49.99 per service (normal TV wall install $149). If you need more than a few things done, I highly recommend the fee for becoming a member (I think $189?) It's been well worth it for us. I'm not a person who does reviews much, but felt so good about this I just had to comment. If you need work done in Vero Beach call Best Buy and ask for Francis (Frank), he's the best!

The deliver man came to deliver my product. I missed my door bell ring but still saw him outside with his partner. once I step outside I ask if he is the deliver guy for my fridge he told me no. I knew something was funny. Called Best Buy immediately. Horrible service. The man said nobody was home which was lie. Ask nicely to get it delivered by today because he was outside with me and lied. Told me that he wasn’t the man when he was. The service people said they can try their best after all waiting for a whole hour on the phone for an answer for what he did they never apologize for their service or even try to deliver it today and they also made my product be on hold to reschedule for tomorrow. Overall they suck! Never ordering from this place again! Can’t believe they can lie? Just get it done and over with. It’s not hard but I guess it is for lazy dumb **!

On 07/06/2018, I had appointment with a Geek Squad agent, according to his knowledge he recommended ARLO security cameras, instead that I had previously buy it. And I did believe and he went to get it at the nearest store in my town. The cameras were working properly; great for first 10 days then begin with errors, troubleshooting.

Following is a condensed version of my 3 page single-spaced saga which began 7/12 when I purchased an open box Maytag clothes dryer at Best Buy in Whitehall, PA. From receiving a defective product to having to endure 4 different teams of inept installers to repeatedly being told that my situation would receive expedited attention (NOT), I can unequivocally state that this was the most stressful, time-consuming, frustrating, and disappointing purchase that I have ever made. It took exactly 30 days and the hiring of a plumber (for which I am still waiting to be reimbursed) to have a safe operational dryer. This review is not meant to disparage Maytag appliances, as I am very satisfied with my dryer's performance, but to alert others who are considering any appliance purchase and installation of the poor customer care/concern shown by Best Buy and their Geek Squad.

I purchased LG-30 self-cleaning stove gas range. The oven stop working. 7/22/18 called to get repair. 8/26/18 guy came out. Said he would call in to get OK on parts to Best Buy. A week later no calls. Call back Geek Squad. They call service guy. Told me they working on it. A week later I called back. No one called me. Wonder whats going on. Geek Squad called service guy and finally okay parts cost. Now Geek Squad tells me I have to wait 30 day if not fix maybe new stove. It been 3 weeks no oven 8/11/18. I am very frustrate. Best Buy is good with electronics but not major appliance. As of right now I will not buy any else from Best Buy.

On Monday Aug 6th, 2018 I called to cancel my Warranty Protection Program as I feel I do not want or need this... I called around 7:00pm. The person (Man) I got on the phone was ok until I made a mistake stating my name that was on the contract. I gave him my real name Luciana instead of Lucy... We are the same person. My understanding is that if you give all other information that is correct EX. address, phone number, postal code, date of birth, they should be able to help you, but this man was not interested, he gave me a very hard time.

I purchased this Dell computer 3 months ago and getting error blue screen with shutdown daily. I contact Geek Squad via chat who would only help me resolve the issue today if I paid $199.99! This computer is still under warranty and they should have been able to help me then.

I paid $199 for Geek Squad warranty, and laptop has some problem in motherboard, they said will fix and give a loaner laptop. I got one while repair, and they have a broken laptop. I thought it's ok as it’s just for 2 weeks so will manage. Then I came back and got my laptop repaired and there were so many scratches on laptop. I requested to fix that band again. After 4 weeks I am in Best Buy and there is a tap hanging out on my screen, and my laptop is touchscreen so I said can you please fix that? They said I am only one here, and gave broken loaner laptop again. Instead of fixing thing, they bring up something new all time, and surprisingly that guy on Geek Squad without name tag says I can pull that tap or cut using knife.

Customer care does not care! They put me through too many hoops, and provided too many refurbished iPhones that were junk, and they just were not going to do anything about it. I canceled my Geek Squad protection plan, and told the person who finally called, but a few days late, I canceled my relationship with Best Buy & Geek Squad too, as I spent countless hours trying to get an iPhone that worked. I should have had them replace the glass on my original iPhone and send that one back as it worked perfectly, or, I could have replaced it on Avenue Rd in Toronto for $109 + HST while I waited for 30 minutes; didn't know, but I do now. The Rogers protection plan provides the first glass breakage repair free, and Rogers is a Canadian company. Best Buy is an American company, but that is another story for another time.

I guess having experienced Elite service Best Buy Geek Squad did not meet my expectations. I had tech support set up my Outlook. Email does not work from Outlook or even from my own email. I've had work emails not arrive on time. The power cord stopped functioning after two months. I went in for help, they couldn't provide a loaner, they couldn't even charge my computer while I waited for a new one to arrive in mail 7 days later. They kept my computer to charge and five hours later it was not charged. Online chat was not helpful. They made me buy a new charger because the power cord is an "accessory" and Total Tech Support doesn't cover it. And they would give me a refund on the usel as tech support.

I purchased a laptop in January and was pressured into buying the Geek Squad "protection plan," under which they were supposed to fix or replace it if anything happened. Unfortunately the laptop I got was a factory lemon. It runs at unacceptable temperatures even when idling, crashes while playing not-particularly-intensive games, had sound problems straight out of the box until I Googled a registry change to fix it, and is now having problems with image persistence on the screen after only 6 months of use. I've worked on computers before, so I know enough to know that all these together (especially the spiking temperature) indicate the system is poorly manufactured. The only real way to fix this is to either gut the thing and put in all new hardware, or simply chuck it and get a new one.

I will NEVER use Geek Squad AGAIN. Bought my laptop in on 7/20/18 to upgrade to a SSD. I was asked and was reassured. That all My School work could and would be backed up. (Meaning All school programs loaded onto laptop.) Went in on 7/21/18 to pick my laptop up and dang it all school programs, work, files, weren't saved. Now I don't think the Vocational School will re upload all programs and Office Home and Student without charging myself. What a ABSOLUTE GONG SHOW Geek Squad has become. I will not be sending it to (As they like to a Level 2) lab.

I have paid into this for 2 years to get 20% off appliance repairs. When the time came to make a claim I phoned and was transferred to SIX different departments, and each wanted the story from the beginning. At the end, I was told Geek Squad home membership does not service my area. Representatives at Best Buy assured me that this plan was in my area and I would get 20% off all appliance repairs. Bunch of liars. Don't get rooked. BTW The last agent I spoke to was super rude as well and had the attitude that she would do everything she could make sure I knew there was no solution. Horrible waste of money and time.

Waited for a week for an in home consultation (required). Then had to go to Best Buy to purchase nearly $1,000.00 worth of equipment base on the recommendation (not a fun experience - they couldn't find the product in the store at BCC - recommended another product). Waited another week or so for an in home installation which was not completed. The tech left my wife with a page of notes on how to complete the install based on what we wanted. The system does not work. I called and now need to wait for another 9 days for the next available technician. TERRIBLE CUSTOMER SERVICE. There is no escalation process and no appeal. And they wonder why we all shop online. Disgusting company in my opinion. My last time in a BEST BUY. STAY AWAY.

Geek Squad showed up and left as they said they needed more help. They have not rescheduled or called back in 5 days. I tried to cancel but everyone I talk to says the ticket is open and they cannot cancel and refund. Spent to much time talking to too many people who all said they could not help me. I have filed a complaint with the BBB and registered a disputed with my credit card company. I paid for my service on July 9th, today is July 18th and still no call back.

I recently took my Apple iPhone 6s Plus to Best Buy to take advantage of Apple’s $31 battery replacement special which ends in December 2018. When I dropped the phone off, they ran a diagnostics which passed everything. They told me everything passed, even the battery. I asked them to replace the battery anyway, since the phone was already two and a half years old. About six hours later, they returned my phone to me and told me that my phone did not pass diagnostics after the battery was replaced. They told me that the front and rear cameras weren’t working due to “underlying issues”. The Geek Squad member then advised me to contact Apple Care to advise them what had happened to see if there was anything they would be able to do for me.

I purchased the “Geek Squad” protection plan from Best Buy (after being talked out of the Apple Care plan) for my wife’s iPhone 6. My subsequently broke her original phone and Geek Squad sent a refurbished replacement. This replacement was a total piece of crap! We lived with it because it took a week to receive and my wife couldn’t be without her phone for another week. Recently I took this refurbished phone into an Apple Store to have the battery replaced as it was no longer holding a charge.

I'm short on funds, and lost my phone recently, so I emailed Geek Squad that I needed to cancel my Webroot subscription so I could have maybe enough for rent. I got an email back saying it was easy, just click this link, fill out the paperwork, and you're done. So I did, I even got a confirmation saying it worked. Two days later, I got another email saying payment was successfully withdrawn from my account, and now it's in the negative. I emailed back and told them what happened, and they said I couldn't go to that site, I had to call them to have it deactivated, which I couldn't do because my phone is off.

Had the iPhone insurance with Geek Squad which covered damage. Phone was dropped on the 401 and run over by several cars. Because I was unwilling to run out onto the 401 highway to retrieve the phone they consider it lost and will not cover it. That was bad enough. The worst part by far, however was the way I was treated by the Best Buy staff and the Geek Squad phone representative. They did not make me feel in any way that I was a valued customer and immediately dismissed my questions. The manager that was supposed to call back within 24 hours called back 2 days later and left a message repeating the same canned phrases as the representative before. I will never shop at Best Buy again nor will I be a Geek Squad customer ever again. I see by the many reviews saying the same thing that I'm not alone in this.

The following review is provided by me to help other consumers have a clear picture of the disreputable practices I encountered on many occasions in my dealings with Best Buy and Geek Squad warranty issues. On four occasions I bought printer in the Years 2014/2015 in 2016. In each case I bought a product the same one the HP 8620. Its list price was always $299. Recently I learned how to scan and shortly after learning how to scan the roller that automatically document feeds stopped working. I called Geek Squad. They verified I was still under the warranty and that I have a replacement policy and that the policy called for an equivalent replacement to satisfy me or an improve replacement product should not an equivalent replacement be possible. I've had many of these overpriced warranties. I was well aware of that and that was well aware of what was sold to me.

I purchased a TV from Best Buy with a service warranty. It is my understanding that Best Buy's policy is that if they cannot repair the item after the third appointment, they will replace the TV. However, we are going on our 5th appointment. The initial appointment, I was advised the TV was working as it should. The second appointment, before the technician even came to my home, he advised that it was probably the main board. The third appointment, the technician came and advised that the main board that arrived, brand new and from the factory, was damaged and he ordered a new part.

I had been receiving pop ups on my laptop, so I took it in to Best Buy to have them do a virus check. I have had the Geek Squad plan since 2014 and maybe used it once before. Before I could barely explain my issue, the rep immediately tried to upsell me on their new comprehensive plan which covers multiple appliances. I declined that and then was told I had to pay an additional $99 to back up my files. Ok, thought that was a little excessive, but agreed.

Geek Squad Reinstate Computer - Once they do the initial work and sign you up to a multiyear contract they never call you back to help - they are always saying, "We will call you back in a few minutes." Very disappointing.

I could not open Outlook so I connected with the Geek Squad as I have a contract with them. I then went for dinner. When I opened my computer Outlook opened but all of my folders had disappeared. I run my business on folders and their Geek Squad could not fix it. Their answer was to go to a store. I am living in Europe for the summer so that was not possible. The Geek Squad created the problem and could not fix it!

Extremely upset with Geek Squad in Carson City, Nevada. Senior citizens, beware! On August 17, 2017, at 10:33 AM, Geek Squad sold my relative a new Apple computer that they said he needed when he brought in the one he was having trouble with. I do work for him on his desktop computer and happened to be away overnight. His newish computer was fine, but he gets anxious about things and isn’t sure what buttons to press. The Geek Squad kept his GOOD computer. When I tried getting it back right away, however, the Geek Squad said they couldn’t do it. Geek Squad also made my relative some promises that they didn’t keep, such as not having their new computer ready for him at various times and not returning his phone calls and not setting things up right, which also complicated things on my end since I do my relative’s computer work for him.

I purchased a computer from Geek Squad in May 2015. I agreed to the Geek Squad tech support plan and was also charged $99.00 to have my information transferred to the new computer. When I got home, I discovered the information was not transferred. Best Buy would not talk to me and insisted I had to work it out with Geek Squad. Geek Squad refused to refund the $99 fee. I kept the support for another month and then cancelled it because the computer stopped working and had to be scrapped. Geek Squad could not fix it.

Geek Squad services in general were good. The issue is when you go to unsubscribe you need to give your first born child! Issue... had Geek Squad sent to my email address for Cineplex etc, and for some weird reason it started to go to my daughters address... didn’t know why? So when I went to unsubscribe apparently I needed her permission! Really!?? After waiting 24 minutes, someone answered and immediately hung up. I was getting upset knowing I had to do this whole thing all over again. Then the lady couldn’t find my account, it should have been the same one they took the money out of every month, but oh no, they couldn’t find it! Then asked all sorts of email and phone numbers, only to tell me I wasn’t allowed to cancel it, I had to have my daughters permission. That’s rich! Never again! Don’t do it! It isn’t worth the hassle!!!

I spent approximately $300 for this so call support service. First of all there is no way to contact them after hours. So the 24/7 doesn't really exist. The so call geek is just a person working off a laptop that can't answer any questions that you may have that is technical. Or any other question about Best Buy services. I'm 63 and bought a soundbar. I had a friend tried to help me to try to set it up but couldn't. After contacting Geek Squad and they couldn't help I'm returning this $400 purchase back to them.

Can't even replace a battery in an iPhone 7 - Can't believe these guys brag how comprehensive their services and support are. You get bounced from one person to another then finally get told they "don't do your kind of repair", go see a third party. What am I paying for here. Very disappointing and deceptive marketing Geek Squad. The unfortunate part of this is I have to keep forking out monthly membership until November. Good money after bad.

The ext. warranty is like putting the money in the trash - Best Buy sells the warranty and I buy for 5 years. And they spend sending and sending the technician and does not fix. I tried to talk to someone in the repair department and they all just say they have to wait and I have no refrigerator in a week. The repair name is Geek Squad, something like that.

I purchased a laptop from Best Buy and got great usage out of it. I recently cracked the screen (it is a touchscreen) and decided to use Geek Squad to do the repair even though the warranty was expired. When I dropped it off I paid the service shipping fee and provided a max service cost of $169. I was told to expect a call shortly informing me of the actual cost of repair. I received an email in a reasonable timeframe informing me that the actual cost would be $193 and that my laptop should be ready for pick up the following Thursday and I approved it.

Purchased a cell phone from Best and the Geek Squad warranty as well less than 8 months ago. Brought my faulty cell phone to the store at Geek Squad department several times. The representative finally suggested that the phone is faulty and told me to call 1800GeekSquad. I called the number, after waiting long and being hung up on me, the representative told me that I have to pay the deductible for the cell phone that I purchased less than a year ago and it's still under Samsung warranty!!! Has nothing to do with Geek Squad protection plan. It's a fraud and phony plan. Geek Squad sells to profit from without providing the service. Will file a claim with BBB.

I purchased membership of Geek Squad in Saskatoon BestBuy for installation of TV which I purchased in store. The salesman said, "You can save the installation fee if you purchased the Geek Squad Service", so I signed a kind of agreement with the teeny tiny printing for details. The man from BestBuy had never mentioned there could be a monthly fee continuously charged from my credit card.

I purchased sam MU8000 13 days ago from Best Buy Sunridge location, They have charged me 250 $ for 4 yr Geek Squad protection and said you can get help any time 24*7 from them, just now some issues popped up regarding my IP tv, I called Geek Squad Calgary number. They have responded in very ridiculous manner. I can't even dream about it and didn't solve my problem and even after that in between they just hang up my call twice. I'm really really disappointed for money I have paid. It's 11:51 pm now and seriously this is not a good customer service. I'm not recommending Geek Squad for help at least in night time, no one told me anything about that. Geek Squad will charge you to see you at home, in fact people told me that it's free service. Sorry.

I purchased a computer with the extended warranty for my daughter. I took it in right before the warranty expired, they were to have replaced the keyboard and motherboard. I get it back and my daughter can tell a difference immediately, and not in a good way. The computer gets harder and harder to turn on until it doesn't turn on at all. I take it back to Best Buy to be told the warranty is over and there is nothing they are willing to do. I take it to another repair shop, they say it needs a new motherboard and the bill is $800.00. I call to complain and was told that a manager would be calling me, shocker no call. I posted on their forum, the forum is moved to the Geek Squad board, the same place that wouldn't help me in the beginning. So I may be forced to spend another $800.00 on this computer, but Best Buy will not be getting any more of my money, that is for certain.

I took my laptop into the (Geek Squad) Best Buy at Woodmore Twne Ctr 9th of Apr 2018. I 1st brought two laptops for Xmas, one of them started to slow down and I didn't know why. The agent at the store said they would check it out and fix it. If it was a software problem I would have to pay for that protection I did. I was thinking the whole laptop was covered under the plan I bought at purchase. I should have been offered software protection when purchased it, would have been cheaper. Kiana ** went back and recalculated the difference and refund to me the difference. Thanks for going the extra mile.

I brought my computer to Geek Squad Simi Valley because I was having a problem with an update. After contacting them online and waiting for them to help, I spent 4 hours with them. As a result, they deleted my camera and virus protection. Contacted them online later that day and told them in addition to the update not being repaired, now my laptop is missing crucial components. I spend another 4 hours with them on the phone only for them to tell me to bring it to the store. I bring it to the store and they reinstall the camera and AVG and fix the update. That same night my computer froze. It froze every day for another 4 days until I bring it in again. I brought it to GEEK again. They kept it for one day and I’m pretty sure didn’t look at it and told me everything was fine.

I buy warranty on all my items since I am not a tech person so I bought a tv with accidental service. When I wanted to claim the tv because it broke, I had so much with phone service. They kept transfer me to different departments. I took my 1-1/2 hr to get through them. Finally when I got through them while I was on phone the call got disconnected. Lol. Again it took me 30 mins to get through the right department. They finally made my claim but the phone service Best Buy have is just crazy.

I was scheduled for a 12:00 to 4:00 delivery. I receive a first response phone call at 2:30 that they won't be at my house till 4:30. At 4:30 I receive a second phone call. The Geeks won't be there till 6:30. I call delivery and am told to hold. I hold for 5 min and then get a recording I've been disconnected. I will never buy anything from Best Buy that requires the Geek Squad. Spreading the word... Losers!

They auto charged me 3 years; did NOT include promised KASPERSKY - Total charge over $486 and NO promised Kaspersky antivirus with autorenewal! I contacted online and chatted w/ agent - no help. I then called for refund and they only credited $22!!! What a joke of a company!

When transferring data from my old to a new computer, my folders were lost. When I complained the agent said I had asked to have my past emails deleted, not transferred. No one told me my request meant I would also lose my folders. They said it was my fault as I asked for all emails to be deleted. And that includes folders. I got nowhere with this rude geek. I asked to speak to someone else, preferably a lady. She consulted with a regional manager and after 20 min, he was able to retrieve my folders and lost pictures. It was a bad and rude experience.

Like many others, I decided to take advantage of the battery replacement program from Apple on my iPhone 7. After contacting Apple, they sent me to Geek Squad at Best Buy. When I arrived, they ran diagnostics and I consented to battery replacement. “There is a very low chance your phone may not work after the replacement. If that happens, we put the old battery in and you leave no worse than when you came in,” they said. An hour later, I returned to be told my phone was dead, could not be fixed even after putting the old battery back in, and I would need to wait for 3-5 days for a new phone. 3-5 days?!? The condescending tech did not even offer a loaner phone until I asked for one. The manager did nothing more than shrug and blame Apple for the failure. Had I known, I would’ve waited for an appointment at the Apple store. Won’t be using Geek Squad again!

I called Geek Squad to find out if they could find out what is wrong with my desktop and then repair it. Geek Squad assured me they would find the problem and repair the desktop no matter the problem. 3 days later I was called back in and was informed it was my motherboard and dust was why it overheated and ruined the motherboard.

I took my laptop into the Geek Squad because it was having a glitch in the photo app. It was showing some photos as black when flipping through, but if I flipped back the photo would show. I figured that this would be an easy fix, but according to them they tried everything and were unable to resolve the issue. They told me that it doesn't make sense that it's not working because they made the computer like new, and told me that there must be something wrong with my files. The files are working on every other computer except for that computer though! They called me two separate times telling me that my computer was fixed and then when I went in it wasn't, and now I am going back a third time to pick it up unfixed. I had to re-explain the issue multiple times because every time I spoke with someone it was a new person.

Like many of you my INSIGNIA 43 inch tv just turns itself off when it wants to, and when you turn it on there's a noise coming from the speaker even if all the volume is turned down. This was a terrible purchase and a name brand I'll soon forget, and the GEEK SQUAD folks don't seem to care and now I understand why after reading all of the posts.

I brought a Dell laptop computer into the San Rafael Best Buy Geek Squad. They had to send it out for repair, they did not even ship it to the repair center for six days and the repair center did not even check it for a few more. My daughter needed it for school and due to the delay we had to buy a new computer. The computer finally came back almost exactly a month after I brought it in and about 10 days after their estimated return date. Getting service at their counter is slow also, have to wait in line both to bring it in and pick it up.

These people claim to support PCs online - they do not and they leave your PC in bad shape when they say they've "fixed" the problem. Have used them twice - first time I thought was a fluke. This time they were so lax in their customer service, and their technical support people are a joke as they hide their path so no one can find out that they didn't do what was asked - they shut off my Windows services so I couldn't report the problem until they had written a false report about the events - you'd do better just Googling a problem. Then when you try to speak to someone on the phone no one takes responsibility as they gaslight you about the situation. They are complete idiots who take no responsibility for their actions.

I had my laptop "repaired" 2 months after I had dropped it off at Best Buy, Geek Squad customer service. During this time I dealt with multiple service personnel, via 1800 number, and in store employees. THEIR STAFF lacked concern, And most of all customer support skills, not to be completely negative there were a few great Representatives... 2. This process was costly, exhausting and awful. Currently waiting a phone call, from an alleged appeasement Center. It's been about 2 weeks.

I bought iPhone 8 Plus in November 2017 with 3-year warranty at $503.64. At that time, I thought this warranty was from Apple and no one told me this warranty was from Geek Squad. Unfortunately, I dropped my phone and broke the screen. I went to Best Buy and was told to call Geek Squad. And then nightmare begun for the processing and making phone calls. They told me I had to pay $226 extra for repair or replacement. I had no choice and they gave me $75 in-store credit. DO NOT buy iPhone from Best Buy, DO NOT buy warranty from them also!!!

Twice now I have had to call support because they are double and sometimes triple charging me for multiple months. Yes, I should have noticed. Are they willing to do anything at all? NOPE! Customer service seems to be an absolutely foreign concept to Geek Squad. They are tapping a bank account and a credit card and refuse to even acknowledge that they are doing anything wrong. I have one phone on the plan. I have never used the service and the only time I needed to call was when I found double charge a few months ago, which I was assured would be reversed and the charges stopped. So angry I can't see!! Absolutely atrocious!

An appointment was made to repair my computer issues. I spoke to Takira and I had to wait three days and was given a window of 8 A.M. to 12 P.M. The technician never showed. I had called the day of the appointment and spoke to Jill to confirm my information and appointment. I was assured that the technician would be arriving. He never showed up and I was not contacted. I called after waiting over 4 hours and was told that the technician could not find my address. He was sent to another state -- an old address -- where I no longer reside. Why would they send him to another state? They had my phone number and never called to check my address, when the technician could not locate me. They also had my current phone number. I was passed from one person to another: Jill, Casey, Negeeda, Sara. I was told I would not get another appointment until the following week on a Wednesday.

They don't tell you that when you call to cancel after the "free" installation there is a huge amount that you have to pay. No way can you cancel because you keep getting the runaround. Waste of good money.

A few months ago I purchased a one year subscription for the 24/7 tech support at $99 plus $10.25 per month ($7.07 Geek Squad service / $3.18 antivirus). After 2 months I noticed my monthly charge went up from $10.25 to $11.53. When I called to inquire, I was informed the Geek Squad no longer supported Kaspersky and would now be using Trend Micro.

“I suggest going to your local hardware store but you will have to pay for whatever price they charge you to fix your phone.” – said the Geek Squad agent (for real). Please, save your money and don't pay into a plan that does not pay off. I purchased a Samsung Galaxy Note 5 in December 2015 and had purchased the Protection Plan after the salesperson raved about it.

I have a Samsung 65" Curve TV which turns on by itself. I purchased Geek Squad extended warranty when I purchased it. They sent technicians to our house 3 times and couldn't fix it. They told me we must try another company to have the second opinion if the TV is fixable so another technician from a company called Best Tech came to my house and couldn't do anything. They don't want to change my TV and keep shooting me to another company. When I call Geek Squad, they don't even know how many times they send a technician to my house. It seems that they don't keep the record because every person tells me something different. They tell me, "We will call you back" and nobody calls me. I have called them more than twenty times and still no answer and still they don't care about my TV. The worse customer service that I have ever seen.

Wanted to buy an all-in-one printer, scanner, copier, faxer, found 1 at Best Buy, the Epson WF(WorkForce) 7710 all-in-one. Ordered it online, price seemed good for the printer. Customer Service person, cooperative and went ahead and ordered the printer. Email to confirm printer order, actually received the printer as scheduled. Process working well until I tried working with their Geek Squad for tech support. That's when the ** hit the fan!! YANK AROUND, so typical. 5 days spent trying to deal with Geek Squad on the phone. Actually got as far as almost scheduling an appointment for an in-home setup.

I had purchased a brand new 65 inch Samsung Curve television and bought the extended warranty to go along with it from Best Buy. A little over a year after the purchase the tv internally malfunctioned. This alone was frustrating and when I called Geek Squad and let them know they told me they had to ship parts to my house, without ever coming out to look at it, and they scheduled the repair for 6 days later and the guy who scheduled it promised me the parts would be here by then. Come Monday after work still no parts so I called them to find out why and they were shocked the parts didn't come and now are having me take another day off of work for Thursday with still no guarantee the parts would be arrive so then I later that night I got another call saying they want to reschedule again for Friday.

My elderly mother purchased a Lenovo computer from Best Buy. It started having issue 3 months later. It turned out to be a software issue according to Geek Squad. We did not purchase a plan as the last time they attempted to sell me a plan it was cheaper to look at a new laptop. I had an appointment and went in with the computer. I ended up waiting for 20 mins past my appointment time as there was only one person working. When my turn came she basically did exactly what I did at home (and described on the phone) to come to the same conclusion I had.

I had only the worst experiences with Best Buy. Took Best Buy’s rep recommendation and purchased HP Pavilion in 2016 for work along with a 3 year warranty from Geek Squad. Big mistake. Within a year the battery died and laptop didn't operate unless plugged in. I called Geek Squad technical support, spent about 40 minutes on the phone, they told me that it is not a problem. I should take it to Best Buy location and they will replace it for me. Took it to the Oakville Best Buy location, where they didn't even look at my laptop. Was told that laptop battery usually dies in about a year use (what a joke). Obviously battery is NOT covered with their warranty even though it is the battery defect, not the end of the lifespan. Called Geek Squad technical support again they said that I should speak to the manager of the store as they have never heard of battery dying within a year.

Do not purchase 2 Year Geek Squad Protection Plans for any Samsung Mobile devices. I purchased my Samsung Galaxy S8 at a Best Buy location in IL in July of 2017 for ~$600. I also purchased the $199 2 Year Geek Squad Protection Plan for coverage on this phone. The Best Buy associated showed me the Plan Brochure and explained that screen damage would cost $59 and an entire phone replacement was $159. Completely reasonable for an expensive cell phone.

I purchased washer/dryer from Best Buy making sure measurements are accurate. It took 3 "installation" visits from Geek Squad to learn that my product supposedly doesn't fit. It took 3 teams of people to tell us promised job can not be completed. One of those teams was actually helpful giving proper recommendations, but when requesting that particular team from Geek Squad was told that Geek Squad has no control who does the installation... Ended up contacting person privately who for nominal charge agreed to install my product no problem. It seems like Geek Squad may be able to install an appliance as long as it doesn't require more than plugin to a power outlet.

I went to Best Buy Geek Squad for assistance with my computer. I had to wait in line for over 30 minutes. One of the squad reps. had to be told to come to the counter to help me. I got sent away because they were busy with maintenance. I returned several days later. I checked on the repair status two days later and was told I could pick up my computer the next day. I went in two days after and was told the computer had not been touched and would not be ready for a couple more days. Let alone I had to wait in line for over 1/2 hour to be told that. Only 1 person on the desk for most of the wait time. This is consistent with anytime I have needed help. Poor customer service. The worst in any store I Have had dealings with. If I didn't have a computer repair contract I would go somewhere else in a split second. Fix it Geek Squad. I am not the only one tired of waiting at that desk for service.

A business customer for about 7 years, Geek Squad was perfect for us. We are not computer savvy, just need help with little problems - at $99. a year - great deal. I called in for another small problem-printer not cooperating. They said I needed to rejoin at 3 times my original price, said I did not pay my yearly membership. I remembered seeing the fee on QuickBooks, responded I did pay and was able to prove. 5 people later and after about an hour and a half, they did find my payment but it had been sent in as a "1 time fix" because I was past due, my card had expired. That 5th associate realized it was still within the time limit - a manager by then - and everything was okay, she "escalated" the problem, saying she would still connect me to a tech, everything would be good by the time they were finished. I got the tech, he said everything was fixed and started work.

We experienced a seemingly dead Hard drive failure with our ASUS Laptop. The hard drive is a flash memory. The guy at GEEK Squad looked at the computer --- re-started the computer with some program on a flash drive. And then pronounced that our Flash memory was dead --- or maybe the motherboard was toast. NO way could he recover the valuable information on the hard drive. We then took the computer back to Memory Express --- related the story. He advised we take the machine to ICube specialists in data recovery.

Geek Squad is a total scam. I have been paying for coverage for years and about 1.5 years ago I broke my screen and had my phone replaced. Then last week my home button stopped working so they sent me a replacement. Within 4 days of getting my replacement it became obvious that it was faulty, the home button would not work. I phoned in and was told when they received my last phone they saw a small crack near the camera and because of that they could not send me a replacement for my faulty phone until they received the faulty phone first. I told them I could not go 6-10 business days without a phone and that I wouldn't even be in this position had they not send me a broken phone in the first place. The guy on the phone refused to help and refused to allow me to speak to a manager so I ended up cancellling my coverage. So now I am stuck with a broken phone that they sent me after year of paying into their fraudulent company.

I purchased the Best Buy Geek Squad Phone Protection on a iPhone 6 and a Samsung 6 Edge and it has been the worst investment I have made. They just keep on fixing the existing phone and sending it back and I have had to send the iPhone in to be repaired 3 times. I would never recommend this plan or buying a phone from Best Buy or purchasing a plan from Geek Squad. Service is poor and the phone representatives are condescending.

First call to Geek Squad was to get a battery replacement and they charged me $112. I had a small crack in the glass. They fixed my glass and send my phone (Galaxy S6) back to me. Battery was not replaced. Second, 3rd, 4th and 6th call was to find out why my phone battery was not replaced. Got a supervisor on the phone and he asked me I would get a new phone with a $784 in 5 business days. The phone I received was junk. There was sticky residue on the top and bottom. Pieces of glue sticking out of the top screen, screen didn't lay flat was 1mm higher than it should, and the glass on the battery side was 1mm higher and has 166 charges on the battery.

I recently purchased the GEEK SQUAD computer protection program... $20 per month... includes all my devices and offers discounts on future purchases. I had a PC tune-up and minor fixes yesterday. They did the work so fast, so efficiently, provided so much helpful information and have excellent customer service. I highly recommend this program. My store is in South Philadelphia, but they're everywhere and also offer remote repair. Additionally you can get private tutorials on all of your devices on any program... included!!! If you're in Phila., ask for Melissa. She's AWESOME!

I was told by the store salesman that my install would be free if I purchased the new flex hose kit from you so I did and I was charged for install. Then I had an install scheduled for Saturday Dec. 30th but the truck broke down then we rescheduled for this past Saturday Jan. 6th. When they came to install the range they had to borrow my tools to do the job because they did not have the correct size wrenches. Then they did not have the proper size fittings to install the range. They told me my only choices were to finish it myself and go get the proper fittings or to schedule a new time for them to come. I chose to just finish the job myself. I was told I would be contacted on Saturday afternoon to set things right for these issues. I was never called and when I tried calling it just went to voicemail and I was never contacted.

I have problem with my refrigerator (Samsung) and call to Best Buy and response very quickly, the services excellent, quicky and Eric work very well. Fast and call me to can back to fix parts. I received parts in 1 day and don't pay nothing. I recommend this insurance. Fantastic services Appreciated. To Eric fantastic services very nice person.

I no longer wanted Geek Squad antivirus software as it doesnt work! I had viruses on my PC that only Norton was able to remove for me! AND I was charged as an auto renewal without my consent! Nowhere on their site can you see or cancel such renewal! After FOUR different online chat reps kept transferring me again and again, I was forced to call and wait 20 mins! I asked why I couldnt cancel the renewal or even see it on my account and they stated you have to call them!

So when my brand new laptop had to do an update to Windows 8, I didn't want it to and closed my laptop putting it into sleep mode (bad idea). This corrupted the hard drive and made it inoperable. So I called up Geek Squad since I purchased it from Best Buy, it was the latest and fastest laptop our spending around $1300.00 on it. They said, "Sure, bring it down and we'll run a diagnostics on it." They did, said it needs a new hard drive, cool, I purchased one from them. They installed it, then installed Windows 10, fine whatever.

Today I had called but the CSR was so hard to understand and was repeating someone else wording to me. I asked her to let me speak with the person who is giving her the things to tell me but she refused. Then I had to repeat all the information 3-4 times, I advise her that I had dropped my phone outside and it is not working properly. It shows it is charging while the cord is not in the slot. But she did not even notice anything. Gave me my options, I took the advance option, she advise twice that it will take 3-4 days and once I gave her my credit card she said, "Oh it might take more time."

Worst possible service ever from Geek Squad protection plan for cellphones. Sold by employees at Best Buy with false information and misguided service. In return to your trust within the company they throw at you that you did not read terms and conditions. Horrible customer service. Spend more than 2 hours on a phone call every time you call in and they still do not give what they promise. ALL EMPLOYEES give wrong and different information. No consistency. Two year money grab and waste of money!!

So I guess they are trying to be like Apple with showing you how to set up your new iPads, iPhones, etc. and just like Apple you set an appointment to meet a specific time which I did and yep you guessed it complete no show. I mean the people had no idea and showed no signs of even caring that someone scheduled an appointment to see them. Never again!

I purchased a Whirlpool dishwasher from Best Buy and sign up for their Geek Squad coverage. 1 year or so later the machine started having issues draining and rinsing. I call Geek Squad and reported the issue. After 5 missed appointments, they finally sent a local service appliance company called Superior Appliance (take a look at their reputation on Yelp!). Their diagnostic was: “Your machine is not covered by our warranty”. Meanwhile, I had to be home between 9am and 5pm for 5 days and lost 5 days' worth of wages. It ended up costing a lot more than getting a new machine. It would have been a lot cheaper getting a new machine. I ended up doing that.

I have been a long time supporter and advocate of Best Buy. I bought an Open Box last year for Christmas and less than 1 year after purchasing it, the computer failed. They claimed that it came with the same warranty as a new computer, but refused to honor the warranty on it due to an error on their end when the computer was sold to me.

Terrible service. Incompetent Auto Geek Squad. Hopeless management. The issues when I went to install remote start for my car. 1) Did not do it right the first time. 2) Messed up high/low toggle of car seat (They claim its existing, that's lame). 3) Took a week for second appointment (I had to leave my car overnight) only to find out that the device is incompatible which was sold by Best Buy in store itself.

This is ABSOLUTELY HORRIBLE service. The fact that all these people committed to making an account just to post their experience tells you how many issues these people have. It's ridiculous, HOURS (literally hours) spent talking on the phone being promised callbacks that are never returned. Finally, after contacting my bank they gave me a return in "store credit" which I will never ever go back to. Absolutely ridiculous service. Infuriated, they didn't even cover me the full purchase and cheaped me out $100 because they're valuing my phone at its price NOW instead of when I purchased it.

I got Geek Squad Tech Support 24/7 because it was the cheapest plan. You get what you pay for, that's for sure. Almost EVERY time they have been asked to fix several problems, they have NOT fixed the problems and have created new ones! And don't bother calling late at night; the skeleton crew is just that -- a bunch of deadheads. Plus the wait time is sometimes as long as five hours! So I leave my PC unattended, they do the work then sneak out of there having NOT done the work and further messing things up. Again... you get what you pay for.

My advice is don't get Geek Squad insurance. I paid $140 for my phone. I paid $50 for the Geek Squad insurance. My phone is broken right now. I was told I have to pay $50 to receive a used phone. That's $100 total I'd have to pay for a used phone. My phone cost $140. I could've bought a brand new phone for that much. The MOD at Best Buy Poplar Ave in Memphis TN was horrible and unhelpful. I called Geek Squad. There was nothing no one could do. They told me the details were in the terms and agreement. I'll get a new phone but this is my warning to you, don't do it. Geek Squad is a horrible company. TOTAL RIP OFF. They make money by encouraging you to buy the coverage and to pay even more when your phone is damaged.

The service personnel were rude. Twice they assisted a person behind me in line (we both had 11am appointments). I had to wait 20 minutes after my appointment time. Was not given any kind of demonstration on the computer. Was sold incorrect cables. When I got the computer home, I spent 5 hours fixing what had been installed incorrectly.

On Black Friday my husband and I ordered a tv, sound bar and bracket online. We also paid $199 for the total install pacakage. The install date as for Tuesday the 28th. On that day, Geek Squad comes with tv in hand - nothing else. Unbeknownst to us, the other items were being shipped by mail (the Geeks don't offer up that information). I called at approximately 11 am Wednesday to get another appointment and was told by a young lady that December 14th is the earliest. IT'S NOT EVEN DECEMBER 1ST!!!

I purchased a Compustar 4202s remote start system for my 2013 Hyundai Santa Fe, which came with Geek Squad installation included; and even though I have been involved with electronics for 30+ years, due to time I thought this was a good deal. I scheduled for the Davie, Florida store to install it. For lack of better words, the installation was horrendous!!! The so called technician was so amateur in his installation techniques that I cant believe he has even passed any sort of certification. All my connections, power and/or data (Rx and Tx) were done by peeling the wires and wrapping with electrical tape without securing the wires either with either a bit of solder or an actual connector. In fact, the technician spliced a number of wires in his search for the proper wire and never even fixed the damaged he was causing along the way.

I bought a laptop a year and half ago from Geek Squad and the associate convinced me to buy the warranty so in the case of any accident they would cover the repair and replacement of the device. My laptop was accidentally damaged. I knew it was damaged really bad and needs to be replaced. They were so rude to me and said they are not supposed to even repair it as their policies changed. They repaired it but it is in such a bad shape as nothing works anymore. GEEK SQUAD IS A HUGE SCAM.

They took care of me!!!Ignore my previous Complaints.I regained my Confidence in Best Buy and Geek Squad again.

Bought 2 TVs and Xboxes Feb. 2017. Best Buy convinced us that the Xboxes would do it all - play movies, run TV, etc. even though we didn't have cable. We could buy delivery, TV installation service and service to connect the Xboxes. Geek Squad came and connected the cables to the TVs and boxes but said until our remodel was finished, the TV should remain covered and that set up was easy - if we couldn't figure it out they'd come back. Been trying to get them back since then with "just follow the directions on the Xbox website." No TV until a friend figured out how to get that working, still no Xbox working.

I purchased a Samsung dual oven range from Best Buy. Before finalizing the purchase the employee promised that if I buy the extended warranty from Geek Squad, I will have my appliance repaired or replaced should anything happen to it. I paid 300$ on that warranty. Unfortunately 2 years after my purchase the glass top of my range suddenly cracked. I called Geek Squad just to find out that the warranty does not cover my range. The agent who took my call wouldn't even listen to what I had to say. I will never ever buy anything from Best Buy. Save your money. Don't get extended warranty. It is nothing but money grab. Very disappointed.

I have an Acer Aspire R14 and have had an issue with gray screen when coming out of sleep mode. It’s just recently out of warranty but I have extended warranty with Best Buy. I’ve had the computer to the Geek Squad twice and have determined that they have no idea what they are doing. They rolled back to the last display driver which worked until Windows did an automatic update. I took it back again and still they did not fix it. I’d told them that they probably need to turn OFF THE automatic update for the display driver so it doesn’t happen again. Well, they didn’t!!! So now, after driving two hours one way (4 hours round-trip) each time to drop the computer off to them and then two or three days later making the 4 hour trip again, nothing has changed. I’ve since looked at the Acer community page and fixed it myself! BEWARE OUT THERE!!!

We have a Geek Squad service contract (but not for much longer). We had them do a home visit to check out our high-end gaming computer. The guy did very little actual diagnostic, and then told us we should have the thermal paste replaced because it was overheating. But he couldn't do it in-home because they aren't allowed to and to take it into the store. So we called the store and they said they aren't allowed to do it because if they mess it up there might be liability. I asked if that meant they weren't competent to do it, and they said they were competent, but that they weren't allowed to do it in case they mess it up. Bottom line, they tell you things that aren't true and they are incompetents. Don't waste your time and money on them.

I bought a Samsung Galaxy S7 Edge 7 from Best Buy and they did encourage me to purchase Geek Squad protection. I agreed when told that if anything happens to my phone they'll replace it with a new one free of charge (except if physically damaged). When I called them almost a year later for a persistent problem with my screen brightness that their tech support couldn't resolve earlier, they sent me a refurbished set. Despite my repeated calls they insisted that this is as far as I can get and gave me no other alternatives. Additionally their customer service associate told me bluntly that "I should educate myself about the contract before asking to talk to the manager". As echoed by another client "Never get fooled buying the protection plan".

I submitted a claim on August 2 on my iPhone as the battery was draining quickly. It took them 3 weeks to inform me by mail that they are unable to find a replacement phone and gave me a gift certificate for a new phone. Great. Then it took me a couple weeks to find time to go to a Best Buy and buy my new phone, which occurred on September 9. They took a $500 deposit that I would send my defective phone back to them. Never did I hear on the phone that I had to this within 30 days. Well that 30 days started at the time of the claim, not when you receive your new phone. So by the time I got my phone 5 weeks after the claim started. It was already past the 30 days. So needless to say they did not return the $500 and I still have my old phone.

Took a 2000 dollar laptop in for a simple repair. The hard drive was old so I wanted to upgrade it. They immediately told me it was the motherboard without even looking at the computer. They were very wrong. It was the hard drive. After that I got the computer back and it will not connect to Wi-Fi at all. It tells me the Wi-Fi card is broke or damaged. I take it back and they said nothing wrong. Yes there is something ** wrong. It will not connect! And no it's not the ** Wi-Fi. It's some something they did! ** you Geek Squad!

Sometimes the intake line personnel are rude and hang up. They take a huge amount of time answering the phone. When they do, they read a spiel about how their service works. WE sometimes use it 3 time as a day for years, so we do not need to hear this rigamarole, just have them access the computer, but they insist, which is a total waste of time. Sometimes the actual tech 2 level experts ruin the computer, and one has to go to a different vendor to get it repaired, for they take about 1 week, and it is impossible to have no computer. Not a great deal, if you recommend someone else, let me know. I need good service.

My Geek Squad Protect & Support Plus expired on 9/11/17. On 9/10/17 I paid the $162 to have it renewed for one year. When I hit the submit button I was forced to accept automatic renewal. So after I accepted to get my plan renewed on time, I called Geek Squad for clarification. I asked them if I had to be set up for automatic renewal or if I could go year to year on my own. The rep assured me that my account was not on automatic renewal and that I was covered for one more year as I made sure to reiterate that I did want another year of coverage as I just paid for it.

Do not waste your time and money! Worst ever, I bought their protection plan and when my computer needed fixing they did not even attempt to fix it. They junked it out saying it cost them more to fix than what the computer was worth!!!

Buckle in because this is a long one. My computer refused to connect to the internet so I brought it to Best Buy. They offered me Geek Squad for a year for a fee (I don't remember if it was one or two hundred dollars). I'm not great with computers and I tend to break them in creative ways so I figured the fee would be worth it. They returned my "fixed" computer and I went home. So a few weeks later my computer is having the same problem and it's pretty late at night so I figure it's time to give GS a try. I get a hold of this guy and he walks me through some steps and it's all going well. Well then he tells me that our internet is infected. It sounds like nonsense but, again, I'm not good at computer stuff. He says he can try to fix it, but it will cost more money.

Andrew from Best Best contacted me through my BBB complaint and was able to resolve everything

First of all it's been nothing but a pain dealing with these guys, Best Buy gave us one price, when we called Geek squad, they told us it was going to be more?? We sent one phone back, as my son's screen cracked, they sent us another one saying it was repaired. Not even 2 weeks later the phone stopped working, so after a long conversation, we sent it back again, the lady said it was going under previous claim since it was still under the first claim, now they want to charge me $200 because they said it was dented, even though it's been in an Otter case??? We're now being told to call back on Tuesday??? I believe they are scamming us.

What a ripoff company! Take in my son's broken HP Chromebook, Geek Squad rep states it will cost $39.99 for the assessment, and then in response to my question says "I can't quote you the price for repairs." I told her my concern is this device is only a few hundred dollars, but brand new, so if it costs $100 I am not interested in giving the assessment fee and will just toss the new unit. She conveys it usually runs about $75 for those types of devices.