Geek Squad

Geek Squad was supposed to come to my home on 08/21/2021 to install MoCA equipment. The tech called that morning and after a discussion he said he can’t do that specific work. The appointment was cancelled. I have numerously requested my money back to no avail from Best Buy. I had paid $199.99 to join the Geek Squad service. I don’t know who is worse, Best Buy or Geek Squad.

I made an appointment with the Geek Squad today to have noisy fan on the back of my under 1 year old computer looked at. I purchased a two year protection plan so I figured it was covered. Yes it's covered if I want to wait 4-6 weeks to change out a fan they stock on the shelf. They even had the balls to charge me for the $15 dollar fan. So I purchased the fan and changed it out myself in about 5 minutes. This a computer my son uses for school and can not be without it for 4-6 weeks. What good is a protection plan if it has to be sent out for 4-6 weeks and the service techs are not even willing to help out. They should have been getting the part off the shelf and installing it on the spot for the money I spent. Total scam in my opinion. How many people are they robbing every day? This kind of thing has to stop or be corrected.

I'm writing anyone who is even considering this "protection plan" to run. This is a straight up scam. They will promise you they will cover damage, fix or replace. It's a LIE. They will charge you, they will make it very hard to get any kind of service, they will hang up on you after you've been on hold for hours. Learn from my mistake and don't waste your money. I'm $400 deep in paying for this "protection" and they will not fix my phone without charging me $200 more because the back of my phone is cracked. I don't even need that part fixed but they refuse to do it without me paying. On top of that they told me screen repairs were covered.

They were fine at first, they hook into your computer and fix any problems. They charge by the year. The last time someone got into my bank account, got $2000.00 hooked up with them and they said that they would check it out. Well after about 8 hours of working on it, they said that I owed them $350.00 for extra work, which they never told me at first. All costs were supposed to be covered. After not using them for awhile I wondered if they had something to do with missing money. Been trying to connect with them for 3 days now and it reads that I have been unlinked from them, still have time remaining on last contact, makes me wonder. Watch out for them.

Seth of the Geek Squad met me at the door in Sherman Texas. Nice touch! I requested an appointment through the national Best Buy contact to determine if the LG sound bar was working properly. Seth told me how to hook up the sound bar and even drew a diagram. But what I wanted was for Seth to test the sound bar to see if it was working properly. Seth stated that he could not do that without the proper equipment. He returned the sound bar to me with instructions to reconnect the sound bar and make another appointment if it did not work. I wonder why I drove 15 miles for that service.

Horrible experience all around!! Called in for customer support only to be hung up on three times - I have escalated my case twice with having them confirm someone will call me "within 24hours"... It's been 5 days and I have called twice to re-escalate. One of the customer support employees has been incredibly rude, calling me a liar and laughing about my issue. I have wasted so much time and energy trying to get a simple warranty claim resolved. HORRIBLE experience. DO NOT USE THEM.

Presently on hold with Geek Squad rep Chad for second time (18 minutes and counting), first time they hung up. Also online in chat for tech since 11:37 a.m. (It is now 2:24 pm.) Not sure I will ever get help.

Tried to get my dead tv replaced for two weeks after only a year of use. Two year service contract that they do everything they can to avoid honoring. They can’t fix tv and need to replace the value. Don’t buy Best Buy Geek Squad service. It is a waste of money.

Their online support is just awful. I called because iCloud contacts were not syncing with Outlook. Their tier one support couldn't help so he had to send the issue to another agent. They do this electronically. After three hours, the next agent hadn't come online yet so I went to bed. The next morning I woke up and saw that an agent said 'Outlook is fixed'. Well, Outlook was working but still was not syncing with iCloud. I called back. Same drill. 45 minutes later another agent came on, ran some automated fixes and then disconnected the session! I called back and asked for a supervisor. They said one would call me back in 20 minutes. 1 hour later, no call. I called back. The tier one tech spend 45 minutes dinking with it, couldn't help and sent me to another tech which came on 30 minutes later. She ran a number of processes and caused my system to reboot and then was gone. Thus far, I've wasted over 7 hours and am no farther ahead. This is AWFUL support.

According to the Best Buy website they are no longer accepting reviews. The option to purchase a Geek Squad Total Tech plan is "sold out" - hmmmm. I wonder why. This company pumped the masses with their nifty black ties and geeky glasses only to leave us support-less. Every time I call they have a problem looking up my acct. It's 6pm; takes them about 20 mins of explanation of 'I pay for the service but it's under my mother's name/phone' for them to understand and locate the acct. Apparently, very confusing for smart techy people to figure out.

I want to express my appreciation for the service that Brandon ** provided for me through my Best Buy Beta Service Program yesterday, 8/23/21, a Sunday afternoon. I was on the phone for almost 2 hours yesterday before I got through to Brandon. He was able to correct an issue that I was having that others, including Verizon's tech support, were unable to correct. It took Brandon about 15 minutes to diagnose and correct the issue I was having with my Google Messages app and my wife's Apple messaging app... I won't go into the details... but it was involved... I told Brandon that I wanted to speak to someone about his professional, knowledgeable, and considerate assistance. Brandon has greatly contributed to me being a raving fan of Best Buy, including, especially including the Geek Squad assistance I receive from Best Buy.

After making a reservation over the phone with Geek Squad to repair my HP printer, I show up at the Danbury office today which was obviously overbooked and due to the storm they probably wanted to be done with their day and leave as quickly as possible. I wait in line and when it's my turn I tell the representative that I had a reservation and immediately when he saw me holding my printer he directed me to go to customer service to return it rather than even ask what the issue was.

Purchased an OLED TV from someone through Facebook around May 21' who originally purchased it from Best Buy in Nov 2020. Also purchased from him the Geek Squad plan after confirming with best buy that it was transferable. Geek Squad sent an email 2 days later confirming me as the current owner of the plan. Few months down the road I noticed the black color was distorted and checked with Geek Squad to which they said they will repair it not replace. Not liking the idea of repair I decided to get a new one from another brand and asked them to cancel the protection plan to which they said they'll issue a refund of 173.06.

Zero stars isn't low enough to express my disgust right now for the Best Buy Geek Squad located in long island NY. Punctuality means nothing to them. You get text messages and emails for days saying they will deliver your item between a specific time and date. But they show up a whole two hours early. Of course I'm away because I'm not expecting them early and they leave. Now I have to wait four days for a redelivery. You guys messed up bad.

Took me forever to schedule an appt to install a TV. Waited on hold, the guy could not figure out how to charge the card so the call took an hour, had to wait two weeks for an appt, and then they showed up at 2PM for the 9-1 appt. No call, nothing but a text at 1230 saying the guy will be here at 1:55. Wasted an entire day and I'm a no show for a celebration of life because of this. Really messed up organization. I tried to review and was told that they are not accepting reviews any longer. There is a surprise.

Fraudulent Charges of $104.99 by Geek Squad. Geek Squad employee has been upset at me because I gave a negative feedback on Gas Dryer Installer. This Geek Squad employee is making fraudulent charges against my credit card by purchasing 3 year protection plan for $104.99. First was made on Jul 3rd 2021 from BestBuy Store # 2663 in Richfield, MN. I got it refunded by calling the BestBuy online service. Now I see the charge for the same amount again made on Jul 8th from BestBuy Store # 1324, Joplin, MO. I will have to write this on media outlets and take legal action.

Purchased a television from Best Buy in March 2021, stopped working in July 2021. Scheduled a home repair appt for July 2. Two hours before the end of the 7 hour window I was texted that the appt would have to be rescheduled to JULY 15. They refused to make the appt any earlier even though I had been bumped. I will never purchase another product from Best Buy and I am returning the remote that I recently purchased. What truly horrible customer service, and if I could award zero stars I would. Buy your electronics elsewhere.

I decided to give Geek Squad another chance after they denied damaging my son’s computer in 2017. I called the National customer service number to get a price and figure out how to schedule an appointment because the site was hard to navigate. I was quoted $59.99 for a battery replacement in a 2015 MacBook Pro (price seemed off but OK). Booked my appointment for a week later.

I bought a Razer stealth 13 August 2020 with a warranty for 2 years at this store. However started having screen flickering and black screen when the laptop screen was being moved or in general after use for a few months (I’m very busy haven’t had time to set this schedule yet). I updated all my drivers as recommended by razer to no avail. Booked a Geek squad appt on June 30 2021 at this store. I wasn’t able to duplicate the problem on the spot since I didn’t use my laptop and it was still pretty cool in terms of temperature. And I believe based on razer and tech forums, the problem is with the screen cables too close to heat sink.

I took a geek squad coverage from Geek Squad for my refrigerator paying 148 dollars when I bought it from BestBuy. Within less than 2 years of use the fridge compressor gave up. I have been chasing the geek squad "awesome service" for last 1 month without any respite. This is a SCAM. Never ever take any coverage from them. Completely useless!!!

I dropped off my Asus laptop on 05/04/21 to be shipped to Geek Squad's service center. After about a week, I finally received an estimate. I was told it would cost me $566 to replace the motherboard & processor (which was expected, I had an idea of what was wrong and I know neither of those items are cheap). My laptop, brand new, had been priced at $850. I called and approved the price so they could go ahead and repair it. I waited around for another two weeks and it still was not repaired, and I received an email saying I had another estimate that needed to be approved. Contrary to what they led me to believe, my computer still had not been worked on.

I have a Samsung Refrigerator with a ice maker that freezes over every 3-4 weeks and requires hands on maintenance to remove frozen ice blocking the dispensing mechanism. Set an appointment with Geek Squad with a minimum window of 8am-5pm. I waited all day, they called to confirm the day before and then emailed to cancel after 1pm on appointment day which I learned of after 5 when I called for an update. AIG coordinates their repairs and had no idea what happened. Set another appointment for 8am-5pm, had 2 confirmation emails and no call to confirm as stated in the email so I tried reaching out the day before.

I bought a new PC from Best Buy. March 2020. Had problems with the keyboard within a month of setting the PC up. Took FOUR MONTHS (I was very patient) of online support and in store "during Covid" support (with conflicting opinions by different Geek Squad technicians of what the problem was) but didn't resolve the keyboard issue. Finally told me to replace keyboard (within one year warranty) and they would reimburse me, as they no longer had same keyboard to replace. I purchased a higher quality keyboard because of the cheap nature of the keyboard they had sold to me, and they refused to reimburse me, even the partial amount of the cost of the keyboard Best Buy sold to me.

I recently bought a Lenovo laptop and it was in Microsoft S-mode. The email account linked to Microsoft was one that was no longer operable, so I couldn't do anything on the computer. I took it to the Geek Squad at Best Buy (where I had purchased the computer) and they said they would get it out of S-mode for me and transfer all the data from my old laptop onto the Lenovo. The day I was supposed to pick it up from them, they called and said they couldn't transfer my data because the HD on my existing computer "would not enumerate." They said (or certainly implied) that they couldn't find any data on my existing computer.

I tried to put zero stars. This company knew my computer that had a replacement policy on it broke, but told me to go buy a new one and kept (and is still) charging my credit card for the protection plan on the computer that had to be replaced because they could not fix it. I have spoken with customer service at length. I was even told that no, no one else at the company could speak with me when I asked to speak with a manager. They told me to go into the store and speak with a manager of both the store (Best Buy) and Geek Squad, even after I told them our stores are closed because there is a pandemic.

I recently purchased a new computer. They tried to charge me for a new service and upgrade in Webroot. My old service is in full effect until January 2022 and so is my Webroot, That means the company would have had my money 6 months early!!! I had asked them to transfer Webroot from my old computer to my new computer. They did NOT even install Webroot on my new computer and it can cover more than 1 device. I had left my new computer for set up, they never notified me it was ready, did not give me a briefing on any changes, additions, etc. When I went back, Tech was brief, annoyed and not interested in helping a senior citizen. I am really disappointed in Geek Squad and after 20 years a member, I will not renew my membership.

I bought a computer January of this year from Best Buy. It turned out to be a nightmare. I received an email from their Geek Squad that I missed a plan member payment of $22.99 so I made the payment. When I tried to cancel the plan I was told I would have to pay it in full. After a lot of phone calls and a visit to the store manager he told me the same thing I could not cancel. Finally I called Geek Squad again and said I am going to get help from Consumer Affairs. That is when it was cancelled. I have the person's name and ID information for my files. Geek Squad is not worth the money $359.99 a year. I will never buy from them again.

Horrible service. I went to Geek Squad to fix my computer because the fans weren’t working properly so I shipped it to the repair. Turns out the service was absolutely horrible. Not only did they not fix my issue, but instead when they opened my computer they changed the battery and put one in that OBVIOUSLY didn’t fit, meaning they take 0 care of the products they are given. Due to the idiotic action of putting a bigger battery into my computer it broke other parts of the bottom of the device. Finally, I now have a computer with an inadequate and broken battery. Do not trust this company with your devices. Try and find an alternative solution!

They installed 8 cameras at my home, 3 cameras won’t record motion, I called tech that installed no call back, I have called Best-Buy twice to return only run around here, I paid $1200.00 for cameras including install I asked when I bought cameras $699.00 to install is this total charge. I was told yes, when tech installed charged me $93.00 more for three extra cables to hook up cameras, I felt like I bought a used car at a car lot was sold a lemon, lots of up sale here.

I used Geek Squad's virtual support service to try and connect two computers' files over my home network. I was getting an error on one computer and I couldn't figure it out myself. I tried having Geek Squad fix it, but four wasted hours later and three virtual sessions, they can't fix it either. I asked them for my money back since they couldn't fix it and they claim to offer a "30 day workmanship guarantee" which is obviously false, and they won't give me a refund for the amount I paid either. What a scam! Do NOT use Geek Squad services. They will steal your money and waste more of your time trying to get your money back.