Geek Squad Reviews

Recently, the Geek Squad did a very poor job of installing software and hardware onto my home computer. As a result, the computer is now unusable. Geek Squad refuses to make fixing their mistakes a priority, and has informed me that I will have to wait weeks for a service person to return to my house. I then informed them that I would not pay for this installation, because it was not properly done the first time, and since the store would not correct the problem in a timely manner, then I was not going to pay for the installation. One of the store managers insisted that I did have to pay for the installation, whether it was done properly or not.

I purchased an LCD monitor from Best Buy along with a 2 year warranty plan. Within a year my monitor stopped working so I took it in to Best Buy in Castleton and dropped it off at the Geed Squad repair center on March 30th 2007. I was expecting that I would hear something about the monitor within a few weeks of dropping it off, but I never did. I finally attempted to contact Best Buy Castleton store on June 8th 2007. At first they could not find any record of my transaction in their system. After several phone calls and a supposed investigation? they found a very mixed up record of my transaction.

On 2/14/2007 I bought a Compaq computer at Best Buy. I was told they had to burn recovery cd`s for the comp that would be an additional cost to me. The comp was purchased as a gift to my daughter. She barely used it and had only had it 2 months when it wouldn’t even go into windows. I tried running the recovery disk’s. They failed to work.

my son purchased a compaq laptop from Wal-Mart in Oct-Nov 2006. Over the months he developed a virus on my computer. So he took his computer to the best geeks to check what was happening with it. A few days later he had to call them to find out what is going on with his computer, they stated that the computer had a trojan virus, so he asked how much would it be for it to be removed and for them to bring the computer back to working order, they stated between 2 to 3 hundred dollars, he allowed them to go ahead and remove the virus and anything else necessary needed to be done.

I took my 3 month old p c into the best buy because it was shutting down on me. I had gotten extended 2 year warranty, they assured me they would fix it. Well, after 8 days of calling all the time and driving way to Biddeford to drop off the recovery disk i had, I finally got the machine home -- and less then 24 hours later it is doing the same thing.

My HP owuld not allow me to access the internet. I know I was connected because I hooked up my mac and I had internet access. Unlike other pc's the ethernet card cannot be replaced because it it soddered to the mother board. when I took it in to the geek squad they said they had to do a diagnostic and they will call me in a week.