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Back in 2017, I brought in this laptop computer for Geek Squad to fix. Geek Squad charged me $40 to have it sent out of state to their repair facility. A week later, I got the computer back without it getting repaired. You'd think I would get my money back, right. Wrong! That $40 was non-refundable! So, I took it to a local computer repair place and that place got it repaired within a day. Don't go to Geek Squad! They'll rip you off big time!
I filed a claim report DEC 5,2021 and it's JAN 7, 2022. My television stopped working (blue screen). I called Best buy, they directed me to GEEK SQUAD with a failed attempted to fix this problem. I paid $1500 for the tv plus $398 for the amazing warranty if ever my TV needed their services, and now I am after one MONTH waiting for a PART to come in....no repair date, and every time I call they tell me it will come in WEDNESDAY, it's been 4 WEDNESDAYS now!!! This has been the worst experience ever! They told me that it could be up to 90 days that I would have to wait for the PART before they consider it to be replaced...how do other people do without the things they buy and for how long are we suppose to wait for the things we pay extra warranty on to be fixed? Do not ever pay a cent for warranty. It's not worth it and it's not going to help your situation by sitting around and waiting for bad service!
Purchased large TV from Best Buy on 11/2021 for $1294.51. Purchased GEEK Squad, Total Tech contract for the installation and 1 yr. service plan for $100. They set up 4 appts., and cancelled each appt. just days before install. Each appt. cancelled due to out-of-stock. But, was advised each time that equipment was IN STOCK. Now, 01/06/22, received (5th notice) another email of cancellation due to equipment being out-of-stock. I still do NOT have my new TV, refund of $1294.51 to Best Buy, nor the Geek Squad fee of $100.00. Was told by Best Buy Co., they would not refund the Geek Squad $100 charge.
Paid for a service contract for a large TV. Called several times. They answer, take down info and hang up. Had several appointments for the tech to arrive. They do not show and do not call. Customer service does nothing. TV still not working correctly. Best Buy will do nothing to fix the issue. Complete run around. Do not waste your money on the service contracts. They do not stand behind them.
I purchased a product through Best Buy with a 2 year Geek Squad Protection Plan. I returned the product (unopened) and received full refund quickly through Best Buy but Geek Squad refused to reimburse the cost of the protection plan. I tried via phone as well as online chat - both refused. If it had been stated upfront when I purchased the plan that there is no refund, I would not have purchase it.
Rewriting a review as they were able to fix the problem on the same date after talking to the manager in charge. Solomon came in to my home and was able to fix everything I needed in the gaming computer. Really appreciated your prompt response.
Appointment confirmed with Geek Squad customer service for 2-6pm and the agent calls me in the morning that they are coming to my home from 12-2pm which I'm not home. Agent Solomon from Orlando Area Geek Squad tells me that I need to reschedule my appt. Poor customer service.
One of the worst experiences. Got a LG washing machine and got Geek Squad protection for 4 years. The machine breaks down in 3 months. Part is replaced by the outside company. Machine again breaks down 4 times in the last 2 years. Every time the part is replaced. The 5th time part is replaced, I ask to get the machine replaced. They tell me if the part is available then there is no need to replace the entire machine. So I book the appointment for them to install the broken part.
The Geek squad offshore their servicing to third party service providers and these third party service providers are completely unprofessional. This time I had the worst experience with their servicing. I got the appointment after 2 weeks to replace the part. On the day of appointment no one showed up. At the end of day when I call them to ask why no one showed up. No one takes the responsibility and they move the appointment to one week later. They tell me I booked the appointment for next week. I tell them I did not and I have the text message to prove the appointment was today.
I end up venting to the Customer service lady. She listens and in the end nothing happens. She says, "I am doing my job." I am left frustrated. These people don't take responsibility. You end up wasting your time talking to them and in the end nothing is done to resolve the issue. Never buy the contract with them. You will end up in end less loops and finally end up paying a local technician for repair. GEEK SQUAD is Very poor and Very unprofessional.
My family and I moved to this State 3 years ago. We were having brand new house built. I decided to go with more of the smart home experience. So I had the Geek Squad come to help me get this setup, and they sold me a home network system that was over 3k dollars. After the install, since the system is very advanced, I paid to be a Total Tech Member. So if I ran into any issues, I would have the support needed since I spent so much to have it done. Well, the system ran some sort of update and then ran into Wifi issues in my house. I contact the Geek Squad and stress the importance of this. My wife works 2 jobs from home, my kids need the wifi so they can do their home work. So the internet working is very important.
After speaking to the Geek Squad support, I am told that they will have a Tech at my house between the hours 12 and 8 pm the next day. I was happy that they were going to assist in such short notice. I leave work early the following day, since my wife has no clue what to say or do. So I wanted to be here between the hours they stated. I waited until 8 pm. When not even getting a Phone Call or an Email regarding the appointment, I call them. They exclaim that the tech tried to call me (No Messages Left) and tried emailing me (Not one email) and that we would have to reschedule nearly a month later. I tried calling them out on these lies and even spoke to a supervisor. I explained to the supervisor that there were no phone calls made or emails made to contact me regarding this appointment. He did not seem to care one bit! So not only do I still have a wifi issue, Instead I lost money by leaving my job early.
I now have paid an outside company to come in to resolve my issue, only to find that the system they sold me is way over advanced and I did not need all the equipment sold to me. Plus it was never setup right from the beginning so it cost me more to undo what they did! Canceled my Total Tech membership and will never use Geek Squad again!!!
Geek Squad has resorted to a new method of bleeding customers out of $$ to the very last drop. And, currently, there is no way to reach anyone who has any authority to explain the problem. We purchased a Geek Squad tech support plan a few years ago that recently ran out. Shortly after the plan expired and we declined to renew it, the Webroot Secure Anywhere (a system scan software program partnered with Geek Squad that they install when you purchase tech support) suddenly began popping up on our screen. First, it was every 30 seconds, shortening in time day by day, until now it is every 3 seconds. This hideous thing pops up in the middle of the screen blocking whatever we are doing.
After trying every possible way to uninstall it ourselves, including working with Apple Tech - none of which worked - we called 3 different Geek technicians to uninstall it. Not one of these people indicated they heard anything we were saying, and just kept repeating from a script, and then said it would cost us an extra $40 for the uninstall session. Let me repeat: $40 to uninstall a program they put into our computer which has suddenly decided to malfunction. In my husband's old neighborhood, this is known as a "shakedown." After spending good money through the years (easily over $20k) Best Buy and Geek Squad have lost us as customers on principle. All because they wanted an extra $40 to remedy a situation they themselves caused. Very poor business practices, I have to conclude.
10 attempts made within a 3 hour period, working by phone with Geek squad customer service representatives (9 different ones in total), resulted in frustration and NO HELP to schedule a technician to replace a single malfunctioning window alarm system sensor. Customer representatives use a carousel fraud scheme to continue passing the customer from one administrative untrained clerk to another until the customer gives up and no longer pursues the service they paid for. Most unfortunate. I have used the geek squad service over past 15 years with no complaints. Now I see their business practices have changed for the worst, to scam customers. I recommend to current and potential clients NOT to purchase the Best Buy total tech support services it is a scam, and you will probably NEVER receive the support you paid for.
Had been looking for computers through Best Buy and found myself dealing with Geek Squad for computer issues. I had never signed up for any sort of $199 yearly plan with them and was startled to find they had billed me for it. I emailed them but like a lot of online stores nowadays they are very hard to get a hold of. I do not want to be billed $199 yearly for a plan I never bought!
On June 14, I checked in a camera with Geeksquad, Bestbuy Meadowlands, NJ. One month later, I tried to get in touch with Bestbuy to find out about the status with no luck. The camera just vanished and nobody knew what happened to it. On July 20, with the intercession of the Better Business Bureau, we received a first resolution proposal: Bestbuy promised an exchange and I agreed. I went to the store, but since they did not have the authorization for the exchange, they could not help me so I just wasted my time. Time passed without news from Bestbuy so I had to purchase a new camera with my own funds.
On September 14, we received a second proposal where Bestbuy informed me they had issued a refund of $2991.89 on 9/8/21. I inquired how the payment had been issued to which I received no response. I did not received the refund. On November 16, a third resolution had been proposed where Bestbuy now stated I could receive a store credit. I do NOT agree to this resolution. First of all, I do not believe Bestbuy has the right to retract a resolution that had been agreed upon by BOTH parties. Secondly, I already had to replace my camera long time ago and I have no desire to ever set foot in a Bestbuy store again.
Geek Squad charged my Discover card $210.19 for yearly support. Called to cancel this since I did not authorize. They said connected to Webroot, which was supposed to be free, not knowing that was attached. Really, like I need their support for $210.19 a year. I already bought 3-5 year warranty on all my appliances I bought with them. Got the free Webroot to go with the appliances. Well, now they only want to give me $171 back. I'm done with these shady people!! I'm sure I'm not the only one that unknowingly got sucked into this one....
My worst experience was with Geek Squad via Best buy, they did not give the answer they did not take responsibility. I do not recommend Geek Squad. I just share my experience here to give awareness to the audience.
I pay for the headphone 529. It stop working after one month. I ask to change it. They refuse and obligate me to accept 230 cad from 529 as refund ...scam me. When I bought they told me a full refund then refund 50% and scam me.
They told me my problem would take 10mins to fix for 100$. If not fixed money back. They couldn't fix my issue. We went on for over a hour. I told the guy that I just wanted my money back and I would bring my pc in store instead of the over phone call support. He didn't want me to, and begged me to wait because he was able to fix it. After 3 days I asked for my money. He tried giving me 30$ of the 100$ I gave. Then he agreed to finally give me 50$. The money never showed up... The next day I got a 500$ charge from "geek support". I never called anyone. The man must have gave all my info to someone or did it himself. He told me that it was my problem, not his. When he was the ONLY person I gave any banking info to... Stay away!!!!
Worst experience with Geek Squad service (5800 Britton Pkwy, Dublin, OH 43016). I worked with ** (salesperson), very sweet and always willing to help. Whereas **(Geek Squad) worst guy in the whole planet. Zero customer service. I will never work with Geek Squad. I do not recommend the Geek Squad especially **. Don't work with him. Worst person.
When my Dell laptop stopped working I called the Best Buy Geek Squad for help. A technician came out to my condo, identified the problem and made an appointment for me to bring it to the nearest Best Buy location to fix it. They fixed it in 24 hours and a technician came back to my condo to reconnect it and make sure it was working correctly. I am in my late 80's and needed the extra help in identifying and solving the problem. The Geek Squad at Best Buy could not have been more helpful.
The personnel at the Best Buy store were decent, the only reason they are getting a star. My laptop was sent to the depot and returned to me the first time not fixed. The staff at the store indicated the measures I had taken to try fix it myself and the depot sent it back after doing exactly what I had already done and that the staff had indicated on his report before sending it to them. The second time the problem was fixed but my touchscreen was not working anymore. The entire process was about six weeks. I’m not sending it to them a third time, for fear of further damage. Just take your device to be fixed elsewhere.
WORST. SERVICE. EVER. If I could give negative stars, I certainly would! Two appointments and $216 in lost wages later, I STILL don't have my iPhone battery changed?! On top of everything else, both agents wanted to send it out to Apple even though they had the battery in stock and are an APPLE AUTHORIZED REPAIR PROVIDER. The second agent even sunk so low as to tell me it would be more economical to purchase a brand new phone than to pay for a $50 battery!!! Would love to meet his Economics teacher, I tell ya!!!
Bottom line: They simply did not want to perform the service and wasted my time and money. I will NEVER give my business to Best Buy or Geek Squad again. What I WILL do, however, is send a nice, long letter to Apple Corporate detailing both failed appointments and suggest that they end their affiliation with Geek Squad and Best Buy. Neither has stood up to Apple standards of quality and service. They didn't even try to. Many other reviews indicate the same. I wish I'd taken the time to research before I made the first appointment. I trusted that if Apple authorized them they would meet basic standards. That's a mistake I will never make again!
I paid for a three year protection plan when I purchased my computer, I tried to use it once today after an update glitched in the software. I was on chat for a half hour and finally the operator said he had multiple clients to talk to and couldn't help me. It seems like a waste of time and money to me.
They took the membership fee from my credit card even after cancelling and refused to refund. Instead directed me to ** number where their response is very rude and threatening. Stay away from them. This is a SCAM.
This is a followup to a previous review that I left. I was having a problem with a cell phone warranty purchased from Geeksquad and repeatedly asked to speak to a supervisor. A supervisor finally did call me back but at the time I was unable to take the phone call, was busy doing something at work that couldn`t wait but they did leave a message. I have called back numerous times each time leaving a message. The message on the answering side indicated that I could expect a return call within two day but this has been going on for three weeks now. Called the main directory number and found out that the person whom I am trying to call is a team leader no less but guess they too are too busy to act in a professional capacity when it comes to unsatisfactory customer service.
I bought $3,200 worth of electronic tech devices for my new home in FL direct from Best Buy (BB) in April 2021. All of it was installed by The Geek Squad and I purchased the Total Tech Support plan for $191.70 including tax. The ring outdoor doorbell and camera has been offline for 4 months, it worked for about 7 weeks. I called into BB for the total tech support, was transferred to 6 different representatives over 2 hours, the final support representative of which offered to send a tech out, look at the device, re-install it if necessary for $70. Apparently that kind of support isn't covered. Not sure why anyone in their right mind would pay $190+ when it offers little to no value, comes at an additional cost, not discounting the loss of time and additional frustration. Don't do it...
Given incorrect information, no follow up and disconnected on chat with Geek Squad. My Toshiba TV drops sound (only 3 months old) and when contacted Baldev. S. via chat he gave me an incident number which on followup could not be found in their system and when I asked the next individual to get someone to call me they disconnected my chat. Most disappointed in Best Buy.
I ordered a gas dryer from Best Buy, and Geek Squad delivered and installed it. But instead of properly clamping the air vent to the back of the dryer, the installers taped it to the dryer, and the air vent quickly detached from the dryer, venting hot air and lint into my house. I had to wait 6 days for another appointment with Geek Squad to have the dryer installed properly. The 2nd installers properly clamped the air vent to the dryer but, in the process, crushed the air vent hose so that I wound up with a blockage in the hose and couldn't use the dryer. This is completely inexcusable!!! I will never again use Geek Squad for appliance installation or repair.
Geek Squad was supposed to come to my home on 08/21/2021 to install MoCA equipment. The tech called that morning and after a discussion he said he can’t do that specific work. The appointment was cancelled. I have numerously requested my money back to no avail from Best Buy. I had paid $199.99 to join the Geek Squad service. I don’t know who is worse, Best Buy or Geek Squad.
I made an appointment with the Geek Squad today to have noisy fan on the back of my under 1 year old computer looked at. I purchased a two year protection plan so I figured it was covered. Yes it's covered if I want to wait 4-6 weeks to change out a fan they stock on the shelf. They even had the balls to charge me for the $15 dollar fan. So I purchased the fan and changed it out myself in about 5 minutes. This a computer my son uses for school and can not be without it for 4-6 weeks. What good is a protection plan if it has to be sent out for 4-6 weeks and the service techs are not even willing to help out. They should have been getting the part off the shelf and installing it on the spot for the money I spent. Total scam in my opinion. How many people are they robbing every day? This kind of thing has to stop or be corrected.
I'm writing anyone who is even considering this "protection plan" to run. This is a straight up scam. They will promise you they will cover damage, fix or replace. It's a LIE. They will charge you, they will make it very hard to get any kind of service, they will hang up on you after you've been on hold for hours. Learn from my mistake and don't waste your money. I'm $400 deep in paying for this "protection" and they will not fix my phone without charging me $200 more because the back of my phone is cracked. I don't even need that part fixed but they refuse to do it without me paying. On top of that they told me screen repairs were covered.
They were fine at first, they hook into your computer and fix any problems. They charge by the year. The last time someone got into my bank account, got $2000.00 hooked up with them and they said that they would check it out. Well after about 8 hours of working on it, they said that I owed them $350.00 for extra work, which they never told me at first. All costs were supposed to be covered. After not using them for awhile I wondered if they had something to do with missing money. Been trying to connect with them for 3 days now and it reads that I have been unlinked from them, still have time remaining on last contact, makes me wonder. Watch out for them.
Geek Squad Company Information
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- Best Buy
- United States
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