Geek Squad Reviews

Geek squad just lowered my expectations of the human race by two rungs. I’m trying to execute mom's will and computer crashed. GS “fixed” it. But when I got it home, the photos wouldn’t download, and the printer scanner couldn’t be found. Brought it back and asked to have it expedited due to my situation with my mom and that they are the ones responsible. When they said no. I said I want a manager. I was told that I was going to be thrown out of the store. I was told I was going to get banned from every store. He pointed to a police office and said he would have me removed. The police officer was not interested. And the manager Sieed says “I don’t care if your mom died, my dad died two weeks ago”…. They gave me a number to call. Still nothing is fixed. Germantown Best Buy and geek squad has a reason for in store protection. What would a man have done? “I don’t care that your mom has died” has stuck with me.

I just stopped into Best Buy to get help from the Geek Squad, as I could set up an appointment. The site kept freezing. I asked for help with my email on my iPhone. I can receive on Gmail and can’t send on either. The woman was rude, said there’s no software for that. You have to delete it and reinstall. I said I’ve tried troubleshooting for weeks. I just need to schedule an appointment to have someone help me. She said, again, “all we can do is delete your account and tell you to log back in. You can’t do that?! “Really? I’m 68 and not a techie person. But don’t talk to me like I’m stupid. You are literally here to help people that are not techie. I guess I interrupted what ever she was doing on her computer. I am very disappointed. The Geek Squad I used to deal with in Daytona Beach was so helpful and pleasant. Shame on you young lady! 1/2/2026 1:00 pm

Geek Squad has provided horrible customer service. I was expecting a delivery and installation and was notified to expect communication clarifying a delivery window time in the morning. By 2 pm, I had not received any communication, and after I called for a status update, I waited for 35 minutes to speak to someone about the delivery. When I finally was able to speak to someone, he was rude, repeatedly replying, “the delivery is out,” when I asked if I could expect it today. When he finally said, “yes,” I didn’t even care anymore about finding a potential delivery time window because getting a simple yes to my question seemed too much for the customer service rep.

The salesman there Ysaiah took my laptop after I paid for the top tier protection plan. I was notified a day later it was ready for pickup. I drove to the store just to have Ysaiah tell me it's not ready and their data back-up is down so I'll have to pay for an external hard drive. I called the corporate number and said I shouldn't have to pay anything because I have the protection plan. They agreed and opened a claim against Ysaiah and the location.

On November 25, 2025, I purchased a Motorola Edge phone for $199 along with Geek Squad Protection for $69.99. On December 2, 2025, the phone suffered a catastrophic battery failure that caused flames to emit from the device, destroying the phone, case, and screen protector. I returned the device to the store the same day and was charged $45 for a replacement phone despite having active protection coverage.

Recently purchased printer. Unable to connect to Computer. Geek Squad here on 12/10. Need 2.4 GHZWiFi cable. Call for support. Need Insignia 6' USB printer cable. Printer connected. Can print and copy. Cannot scan. Need help. Also, set up of Micro Trend.

I went to the Geek Squad through Best Buy on Howell Avenue in Cuyahoga Falls yesterday December 23. They told me that they couldn’t get my phone in that day. Not only did they not change the battery they didn’t change the lint out of the speaker. They completely lied to me because I noticed something was off with my battery. I called Apple Support. They were in diagnostic testing on my phone. The battery is did not pass. Completely lied to me. I’m pissed.

I took my computer in to them because it was really slow and there was an update that wouldn't process. They said that it would take 3-5 days and it ended up taking 7. This was the absolute worst service I have ever encountered. Their people know nothing about computers and stop listening so they get my concerns wrong. They charged me $195 to be a member which was supposed to get my computer fixed but instead they called me and said that it would need a new hard drive or I would need to purchase a new CPU for 500-1000. Guess they are taught to upsell rather than fix.

I requested a television installation the first issue not a major issue, but the technician was supposed to arrive between 10 AM and 2 PM. I got a call from from him at 9:15 AM informing me, that he would be to me in 20 minutes and I said OK. I was expecting him to be to my home between 10am and 2 PM. I said but no worries -technician his name is Victor. He has an assistant with him. I showed him to the television and let him know that the mounting kit was included- there was no problem. The problem comes when he starts to ask me where the TV should be positioned on the wall. My living room is very small and the wall is a blank canvas brand new home so I told him basically I wanted it up against the wall he started getting extremely technical. He starts talking about stud finders and begin giving me the mechanics, he taped where the tv would go- no problem, and I asked is that the center of where the tv will sit?

I had an amazing experience at the Best Buy in Appleton. The staff was welcoming and directed me to where I should be right away. The store was very clean and organized and my Geek Squad tech Ira was very helpful and kind. He made sure I understood everything that would be happening with my device and the customer service made it a great overall experience.

Three MacBook Pro laptops and an external Seagate 5TB hard drive. First girl slammed the Seagate—it never worked again. Lost all my editorial and technical writing and programming career backups. Guy, 20-years in business, did his best to repair damage done; since I lost my career and am now obsolete to the business world, I picked up my stuff (after a medical delay) and walked away with my usual head hung low, given-up status. I put laptops in individual soft bags and into backpack. Three months later had nerve to open my best laptop in hopes of some therapeutic writing. Screen is shattered and a Time Machine backup identifies cracked-on, date. All info on computer shows that Geek visit was it's last used date.

Paid for installation on my 85 year old mother’s new computer. After an hour setting up an appointment for her no one showed. Then no one could explain the screw up. Never again will I use this crappy service. They are now the Goon Squad in my book. Look for a local tech rather than these clowns!

Bought an extended warranty for our Samsung front-load washer/dryer that we bought in November 2023. September 2025 washer went out, 3rd party they contract with came out, fixed it. Only worked a week or so. October same 3rd party came out. Worked on it after waiting weeks for a part. Didn't work. They then had Sears a different 3rd party schedule with us, Sears canceled on us two times so back to the 1st 3rd party repair place which was B&M Electronics. This is up to November, mid or end of. They couldn't see us till December then canceled. Finally came out and repair person said it was fixed, he left. I started the washer and it was still broken. I called B&M and they sent him back out same day. Anyway, I have tried calling the warranty people and get the run around, no one helps. Everyone tells me something different. Will never buy from Best Buy again. Terrible customer service for all.

I ordered t.v. and component installation through Best Buy. I called several days before to advise them that my condo would only permit installation during certain business hours. It took forever but I spoke with someone. When I got my window estimate the day before, it did not reflect my building's restricted hours. I called, was put on hold, transferred and finally was advised there was nothing they could do. The final window was 12:00 to 4:30. They never arrived and I just got a notice to re-schedule. I wasted a lot of time on the phone and working from home when I did not have time to do that. Waste of time. When I complained, they offered nothing but to have a manager call me which I knew would never happen. I demanded a refund on all equipment and installation fees. I bought elsewhere. Save your time and money.

I saw Ashton today for help with my Apple devices. Ashton was courteous, knowledgeable, and resolved my problems with performance and software much more quickly and positively than I could’ve imagined. What a great employee! Kudos to Ashton.

No one can give you any accurate information. Cannot buy plan online. Told me if I went to store, it would only cost $39 to clean up my computer. When I got there, they said $149. Then the tech t old me I should just buy a new computer. Since I do not believe anyone from Geek squad because they all say different things, I told them to just clean it up final bill was about $160. No one has accurate information and they don’t seem to know what they are doing.

Bought a Beats headphones, nobody mention that the warranty will only work with the same product, I’ve been a customer of Best Buy for over 10 years…. On top of that a guy Steff with horrible attitude in the Hialeah store charging me extra $30 dollars for sending the headphones to service also something that nobody told me in the moment I bought them, I guess you have to read a 10 or more pages document when buying them.

Received a bogus email from scammer stating that they automatically renewed a membership with Best Buy Geek Squad. Probable phishing sent to undisclosed recipients so I don’t know if this is even traceable. I just wanted to make other consumers aware of this, and unfortunately it casts negativity on the Best Buy Geek Squad organization.

The so-called "Best Buy Resource" who was assisting me appeared initially interested in helping me resolve my issues and made some effort to address one of the three problems I had. However, with my first issue, he steered me in the wrong direction midway through the process. Out of nowhere, he suddenly told me he needed to clock out and would be passing me on to someone else. He did provide a new resource, but she was completely unaware of my issues. As a result, there was no communication between the two resources during the troubleshooting process, and I had to start all over from scratch. Honestly, this original resource was of no help. Even the next customer I spoke to asked me if it was company policy to just "drop" customers when they need to clock out!

Not one star for unfair and deceptive business practices. We purchased the Geek Squad membership for $179.99 to remedy our electronics issue. But they were unable to fix the problem after prolonged and on site attempts. We had to hire a more capable professional at additional cost, as the geeks had actually further damaged our system.

Purchased a Microsoft laptop and an HP 6100 Envy printer WiFi-enabled for print, scan, copier from Best Buy. Subscribed to Geek Squad for support. Spent 4 hours on the phone attempting to print from my new laptop to my new printer. No luck. Paid an additional $120 for in-home help. Within 20 minutes in home Geek Squad resolved the issue. I then moved the printer and laptop 500 ft to a new location within same home. Same wifi network, both registered successfully. Have wifi boosters in every room. Can no longer print from same laptop to same printer on same wifi. Both laptop and printer are < 3 feet from one another. Now paying another $100 for Geek Squad to come back. Additionally, their phone representatives don't speak English, so it takes twice as long to even get to necessary assistance.

When I purchased a new phone for my daughter I was talked into the buyer protection plan. My daughter dropped her phone with the protective case on it, and the back of the actual phone cracked. I called and schedule an appointment to have the phone repaired and was told they’d be able to do it that day and it was covered under the protection plan. I drove 45 minutes with my daughter only to have them tell us they needed to disable the theft protection feature on the phone and that an hour from that time she had to turn off the find my feature of her phone. They did not have time to see us again after the hour so we’re told to come back the following week which was today.

I called the number listed on the site and received no satisfaction. They called back four hours later and had a woman that had no clue call me. Another person called two hrs later and had no clue. They speak English but I believe were in another country. Terrible service for a keyboard issue. Not worth the purchase for remote laptop repairs.

Scheduled an appointment to reprogram a TV remote purchased from Best Buy. Paid in advance as the required. The tech never showed, never called. Best Buy/Geek Squad said the tech had an emergency. No one called us so we blocked out the better part of a day. I called them and asked to speak to a manager and was told one would call me back. Crickets. Avoid these folks unless you have time and money to waste.

This was my first experience with Geek Squad and sadly, it was more than disappointing. I bought an HP laptop as my five year old Dell laptop had continuing problems and my fifteen year old HP desktop was no longer efficient. Dropped off all 3 computers without even opening the new one. We returned for the 20 minute appointment and the rep brought out all 3 computers and a paper to sign. Wait, I said: I want to inspect the new laptop. None of the most used websites were in the header for ease of access as requested on the paperwork. The rep fixed that error ONLY after he checked my paperwork (did he not believe me?). He never apologized and seemed to be inconvenienced by our taking up 10 minutes of a 20 minute appointment.

I am a long time member with Best Buy, Geek Squad support. It is a service well worth having. Today had a problem with my laptop. Through online chat, my technician, Anindita, asked appropriate questions to ascertain the problem. He was able to access my computer and examine it remotely. While I busied myself with some chores, Anindita fixed the problem. It all took less than a half hour and now I am up and running! Thank you!

I was schedule for home delivery and setup for today 11/13/2025. I received a text the previous day 11/12/2025 confirming my scheduled appointment and someone would contact me. I waited all day never heard from anyone so i call. Of course i spoke with someone out of state who said the delivery has been changed without email or text. All they could tell me with what little English he spoke we have to reschedule and wait another week. Total inconvenience to me without regard. Will take back product just because of the poor communication.

Being a Geek Squad member, I brought my laptop to the Baybrook Mall location to have a new keypad installed (which I purchased from an online retailer). I brought the power converter and cord and was told to take it home because they had been "losing those brought in by customers", so I did. I specifically asked them to return the silicon, dustproof cover pad that comes with laptops and the desk tech even specified that in the paperwork for the repair. When picking up my laptop, it appears the technician decided to throw it away, which explains why so many customer's converters and power cords go missing. This is a sloppy repair shop with a clear management problem, and I will never renew my Geek Squad membership going forward. If you do bring anything to them, don't leave ANYTHING that's not part of the repair. They have little regard for customer property.

Payment information compromised. Personal information compromised. Everything in my computer compromised. Remote access left computer inoperable! Best Buy notification provided information on a $200 Macy's gift card purchased by Geek Squad technician. BB Corp taking no responsibility to correct the problems. Local store states they have NOTHING to do with online GeekSquad services.

My experience with Geek Squad service in Hyannis, Massachusetts was unpleasant. I called the Geek Squad hot line first and was helped by a very knowledgeable woman who quickly understood my problem. She told me that I could definitely be helped but be sure to book an appointment. I did. I arrived 5 minutes early for my appointment and waited an additional 25 minutes for assistance. I approached the help desk where a women told me (immediately) I could not be helped. I explained to her that the online help had recommended my appointment and told me I could be helped. Rudely I was dismissed. And she actually stood there looking at me without speaking. I left and vowed to never use this crappy service again. You should avoid as well. Search for local service in your area. Better service. Actual competency. No rude behavior. Good luck.

I have spent multiple days in a row on the phone trying to get my printer connected to my Wi-Fi. I keep having to re-explain myself. I keep getting bounced around. I then ultimately paid to have the remote Tech who worked on the inside of my computer didn't tell me what was going on and then 7:00, when customer service or tech support was done for the day, he dropped me. He didn't call back, the chat box disappeared and I'm still left with a printer that is not connected to my Wi-Fi. Most of them don't seem to know what they're doing, a lot Gets Lost in Translation and they're not even based in our country. I am very aggravated and frustrated it is affecting my business. This is very poor business. I am very disappointed. This is the second printer within 2 weeks, and no one seems to know how to help me.

Colossally disappointed with this company. What happened to the techs of yesteryear and an organized team that cared? I was left waiting in perpetuity for a TV installation and like a fool, I rescheduled for a second time after they blew me off last week. Then they did it again today -- no communication and an overly apologetic customer service who clearly has to take multiple hits a day due to unresolved issues throughout the company. The person who came out to give the estimate was communicative and gave good ideas but once I placed the order and waited for the install team...crickets. Nothing. I moved everything out of the way per their "prep list" and got "sorry for the inconvenience" blather.

Absolutely do not use them. In 65 years worst customer service I’ve ever experienced!!!! I have literally spent days regurgitating the same information over and over and over and it’s like my computer is being held hostage at this point, and I don’t even know if I ever get it back I’ve never dealt with anything like this in my life.

This was by far the worst experience I have ever had with an installation service. I will never use Best Buy installation again, and I will be telling everyone I know to avoid it as well. The complete lack of communication, accountability, and professionalism throughout this entire process is absolutely unacceptable. I scheduled my installation for October 14th between 9 AM and 12 PM. I took an entire vacation day from work to be home, only to sit around all day waiting. No one called, no one showed up, and I didn’t hear a single thing until 6 PM that evening. I called Geek Squad multiple times trying to get answers, and even they couldn’t help because they were supposedly on hold with the dispatch company.

I recently had a problem with my printer, but I was not worried because I have a Total Tech Membership, plus I bought the Geek Squad fix or replace coverage. I already knew how dependable that was due to past experiences, and I was not let down this time either. I went in and an EXCELLENT agent, MICHAEL ** waited on me and confirmed my printer was unfixable and would need to be replaced. He ordered another one for me and handled the transaction very quickly.

DO NOT USE GEEK SQUAD, CANCEL YOUR SUBSCRIPTION. Folks, if you need tech support, ask family members (youngsters) if they are good with technology use them. They are unprofessional, sloppy install, they rush the job rather completed or not to get to the next install, blame anything if they can't fix the issue. I had to Google search to fix my on install. But before completing my own install, I asked a in-store rep to have them come back to complete the remote control pairing. The poor guy tried for 2 hours and the outsourced company they used wouldn't let them come back. I called and they were rude as hell. They treat their customers like s..t That is when I threw in the towel and canceled Geek Squad. They treat their customers horribly. They deserve a ZERO. Cancel your subscription and tell everyone you know.

Geek Squad has the worst customer support I've encountered in my 49 years of life. I purchased a Bosch dishwasher from Best Buy 3 years ago, and I was "smart" enough to get the protection plan for another $400. A week ago, the dishwasher began making a loud noise, and the E15 error appeared on the screen. I filed the service request, and the technician came after 3 days. He worked on the dishwasher for a few minutes, and then he left WITHOUT TESTING it. When he left the house, he told me to call him if it happened again.

If I could give zero stars I would. Bought a Lenovo Laptop last week plus 1 year warranty through Geek Squad. After four days the screen became defective. I took it in to the Charlotte NC (Blakeney) store and was rudely told it had to be sent away for 2 -4 weeks for further assessment. Computer needed for work. My receipt clearly says item is refundable until 10/10/25. Refused refund option or exchange. If sent away I would miss deadline to return at all (that was their goal). Have bought many many products at Best Buy at this was my last one. We've never been treated so rudely or unprofessional. Inexperienced staff. Incompetent store manager. I will be closing my Best Buy Credit card.

Geek Squad is useless. Inexperienced workers and helpless support. I paid $124 for an incorrect assessment and no follow-up. Seems that this company is just a professional scammer. Don’t waste your time.

The bald guy with those big gages in his ear was no help. My husband had to do what he should know how to do. Geek Squad suck. Always have a problem. Miller road flint Michigan. I would not recommend them to anyone. It's always a waste of time.

Best Buy Northgate in Seattle area. I have currently had a very mixed experience with getting an expensive extended warranty via Geek squad at best buy. We bought a new laptop and its screen got cracked. The good part of the experience is that we had kind service from our geek squad member when we brought it in and seemed like the service was going to happen as expected. The BAD part of the experience is that I then needed to call into Geek Squad when I saw for three days that the laptop had not been given to FedEx to go back to HP. I called and was given a gruff update that fedex hadn't come to pick up the day before, but it would go out today. Monday evening given to GS, Tuesday label printed, Thursday mid-day was when I made the call. Clearly the service attitude could have been better, more apologetic, instantly upgrade delivery to be overnight and clearly they should have just made sure the laptop was shipped Tuesday.

Awful experience at Best Buy in Summerville SC. Purchased a laptop for my son tax free weekend. The computer started to act up a couple weeks later while he was at school. We made a Geek Squad appointment to have the computer looked at and at that time I was told I don’t have a warranty and you only have a 15 day return policy. I explained that I wasn't want offered a warranty and I definitely wasn’t told I only had 15 days to return the product. My son was away at school and there isn’t a Best Buy in the city that he is in. NO ONE CARED!

I have been paying total Best Buy annual membership. Additional protection and as well made me pay total Best Buy pay for tech to come and fix but not showing up the third times. No point to have the protection and additional and yet paying the tech to come still not showing up.. while we take leave for this and waiting all day long… very very frustrating.

I am very pleased to know Geek Squad has helped me with not only my camera couple of cameras that I had and helped me figure it out, stood with me. There did hand and hand to show me how to work my video camera for my grandchildren. Just love this video camera repair… thank you the durability the quality.

I plugged in my ASUS Vivobook to charge and left it as I normally do for a few hours. When I retrieved it, it was hot so I left it to cool. I then tried turning it on but nothing happened. I tried the hard start many times but still nothing happened. So I took it to Geek Squad the following day. The first representative said it could be that the charger is defective so he got one of theirs and tried it. I saw a flash on the screen and got excited, the rep then did the same hard start I did but then nothing happened.

Honestly, go anywhere else. I brought my laptop to a Best Buy because it would not turn on. I suspected the motherboard but I am no expert. I went to the counter, and explained the issue. I had to do this to 2 different technicians as the first one was training and said he didn't know so wait for the 'expert'. The expert wanted to take my dead laptop into the back to run diagnostics for $40. I said OK. He came back about 20 seconds later and told me the problem was that it wouldn't turn on. My patience was dwindling FAST. He texted my laptop's info to their repair center. I waited about 20 minutes (the store had next to no one in it) and asked him the status.

By far the worst I have seen by any major big-name box store. Last Friday called to book an appointment with Geek Squad. Received a time, showed up early and stood there in line like cattle to find I have no appointment; they never sent the confirmation. 2nd, appointment made back I go. Now, I stand in line again, along with others, as the Manager tells me they will not take me. I call the holiness once again and explode until my 3rd appointment is made and confirmed. Now the only person there with Geek Squad and a Soul Mr **, evaluates my laptop and states his recommendation. I order the part, leave the laptop and am told 2/3 days for repair/upgrade. It's now, been 5 days, no call, no text, no emails. I call their HORRIBLE answering service online and request a text 3 times last night for the link to check my status... NO LINK, NO TEXT. ** BEST BUY!!! SHAME ON YOU!

Absolutely the worst service I’ve ever experienced. I paid $150 for Geek Squad to do a simple hookup of additional monitors. The tech came out on 8/15, couldn’t fix it. Came back 8/16, still couldn’t fix it. He promised he’d return on 8/22 with someone from the computer department to finally resolve the issue. Not only did he never show up, but he had the nerve to mark my ticket as “completed.”

I have never been treated so unprofessionally. Customer service hung up on me 2 times and I was being polite! I was asking them to cancel my plan. He just said, "Ok I will" and hung up. Wtf. They have outsourced to India.

We recently bought a new Lenovo Yoga laptop at Best Buy and they encouraged us to use their Geek Squad service to transfer data from our old computer to the new one. I had some confidence in doing this due to previously using Geek Squad to set up a new TV and full home theater system. They were absolutely spectacular for the home theater. Unfortunately, they were equally bad for the computer set up. Actually, "bad" is insufficient; completely incompetent is more accurate. We were assured that this would be done without them connecting the computers to the internet (we were concerned about security).

Paid $300 for a tv install. 2 dudes came over, hooked the TV on the old stand, plugged it in and left without saying a word. I could have done that!! They also took the box and instructions. Worst service I've experienced in years.

Set up an install on my Star Link on service order **, the Installer was unable to work above 20 ft. The height is about 28 feet, his ladder could hit 20 foot safely. Why was this not addressed prior to setting up the $270.00 plus service. The Installer told me that due to the distance from his last call, he would not be reimbursed for the trip (N. Muskegon to Allegan), a few min later abut a 10 dollar tip from his last stop, which he bought some breakfast with. Best Buy outsourced this install to a service which started with the letter M. The vehicle was a late model white van with a rusty dirty appearance. Best Wishes for Best Buy and the Geek Service!

We've been Geek Sqaurd customers for many years and the service this past year has gotten really bad! I use it for my laptop & I've had one thing fixed while 2 more things were destructed. This scenario has happened 2x and I've lost information I'll never get back! This morning's call because the WebRoot I just renewed was NOT on my laptop. The 1st of my 4 calls, the rep told me I needed to buy WebRoot and then she hung up after I said "I ALREADY HAVE IT! LET ME READ YOU MY RECEIPT! The 2nd and 3rd calls resulted in idiotic responses and one 25 min wait time to be told by the Geek Squad rep to "CALL GEEK SQUAD" to which I responded "YOU ARE GEEK SQUAD!!" Finally the 4th time requesting that the call be expedited, I got my WebRoot installed.

I contacted Best Buy Geek Squad on July 22nd for:

Was told to pay for total tech membership to fix a software issue on my laptop. Paid for it then after they “fixed” the software issue it also had a defective motherboard. How can you fix the software with a defective motherboard?? You can’t. So on top of that payment I had to pay another 85 to get it shipped for it to come back broken, so I pay another 85$ to get it shipped out again with another 260$ repair estimate. Absolutely terrible customer service and would not recommend to anyone anywhere. Go to uBreakiFix or anywhere else than this crap hole.

Bought an LG OLED77G4 TV from Best Buy. Year old and stopped working, will not turn on. I tried everything and BB sent me to LG proper. I talked with them, did a virtual assessment, but determined I need a diagnostic report to verify equipment failure and not of my cabling or power source (which none are). Called Geek Squad to schedule them to come out and provide the needed diagnostic report I need to get LG tech to come and provide the repair. They gave me a song and dance, we don't do that, etc., etc. I bought the tv from BB, Geek installed, I have the BB warranty but can't get service? Do not buy a protection plan warranty or anything from BB. Worse of worse.

This is long but I hope you will read this entire thing and see what Best Buy's "Geeks" can do to ruin a computer. Geek Squad consists of kids that don't know what they are doing!!! I guess that is why they are called "Geek" Squad. I paid for their total tech and they basically ruined my 1-and-a-half-year-old computer. They couldn't even do a data transfer correctly. Now most of my file folders are empty and some aren’t there at all. When I bought it, I had two hard drives in my old computer and asked them if they could put both of those in the new computer as one was my back up drive and the main one was solid state. The new computer only had a 500gb drive. What they did was ludicrous!! Instead, they transferred the data from BOTH of the 1 TB drives to the small 500 GB hard drive on the new computer. That caused numerous ongoing problems. There was nothing they could do to fix their mistake.

Actually, I have realized that everything I need on computer or other device, I can do on my phone. I am tired of paying high yearly rates for SO many companies. My money to Geek Squad membership. My money to a "virus protection" plan that continually fails. Microsoft Word as only a "package", so outrageous, "stiff", and expensive. Adobe is ANOTHER program required. I am not buying into this anymore. The stress experienced with Geek Squad has sealed the deal with me. My phone does EVERYTHING that my laptop does, for a lot less money and NO AGGRAVATION. Good bye laptops, good bye "necessary additional programs", goodbye to a scheme not unlike what is going on in the news: "nobody gives enough of a damn to do one thing about ANYTHING". So goodbye to $2000 a year for a needless item that is not good for my health or for my mind. I am free!!!!

I am not sure the repair wait is worth it. My tablet has had parts received, and repair in progress for 10 days. That's not including the time spent to ship to facility and diagnose. For context, this is for a Tablet that would not charge. It is well past the 2 weeks the store told me.

DO NOT PAY FOR GEEK SQUAD. Firstly, I will say my tech was super nice and I really enjoyed chatting with him. However, do your own research online and assess the situation yourself. I have a TV almost 5 years to the day from its manufacturing date. Power comes on, loading screen doesn't come up. I figured, it's likely something fairly simple, but I would like to pursue repairing it because it's not a cheap TV. Paid the $130 for a tech to come out. I knew that the tech "diagnosis" was the $130. The tech arrives, plugs in the TV, determines it is broken. That was it. No actual diagnostics performed, no opening of the TV, nothing. Proceeds to search within their internal parts department for his best guess at the main component, only to find that they cannot order the part. It isn't an item even in their system. So, that's it.

We bought so many new things from Best Buy. We needed them to come out and Apple with the new printer. It was supposed to come and I'll let you 7 to 7 then they said 3 to 6. They were texting us. They're coming at five. They're coming at 5:15 and at 5:15 we get a text. They're not coming. We have to call and get Geek Squad back out. That is awful. We had to wait four days so then I come to the house. Now they claim after I called complained ask somebody come out they claim this Saturday. I believe it won't happens.

Very disappointed in the reliability and non-communication by Geek Squad after 4 weeks of still waiting to get my washing machine fixed since they initially came out to perform diagnostic on June 11, 2025. They have scheduled and rescheduled at least 8 times since then, and were confirmed to show up yesterday Friday July 11th between 12-4pm and were no shows! They did not text, call, email to let me know they weren’t coming. Another day wasted and no resolution to this point!!!

I purchased a Geek Squad warranty with the TV from Best Buy. I didn’t know it included an automatic renewal for $500 every 2 years. I get an email notification that $500 charge is pending and immediately call the squad to cancel which puts me on the phone with 5 different experts in India for over an hour and they cannot stop the charge unless I go to an ATM and enter codes WHILE I’M ON THE PHONE WITH INDIA TECHS AT THE ATM! I had to go to the bank, pay $15 to stop the charge, and for good measure, I changed my bank account (had for 6 years) to a credit union- all because Geek Squad had to have remote access to my computer, remote access to my bank and 5 different phone “Geek experts” couldn’t just cancel a pending charge. Never again with the squad!

I had purchased WebRoot from Geek Squad, and they installed it on my computer. I believed I could add it to the phones without incident, but I was wrong. I had trouble installing it on my three phones, so I went to the Geek Squad. They explained that although WebRoot WILL run on phones, it isn't necessary. I also had a tablet that I haven't been able to use for several months due to a password problem. Alex was the technician, and he did an excellent job fixing the problem, cleaning up the tablet, and restoring it to good working order. My appointment was scheduled for later in the evening, around 6:30 pm, and I was concerned that they wouldn't finish my project before closing, but all the associates worked together to clear out the large number of people. Alex did a great job, and I can use the tablet again. Alex also cleaned our phones of unwanted apps and restored them to perfect running order. I've been very pleased with the Geek Squad.

I took my laptop in for repair via My Best Buy membership. It was ready by their closing time that day. All this was just fine. Then when I picked up my laptop, I also took my mom's old laptop for recycling, approximately 11AM. When I got home I realized the charging cable I turned in was for MY laptop. I called the store, dealt Angelina. This was maybe 1:30 PM, so basically 2-3 hours after drop off. Angelina said they had a bunch of charging cables, lead me to believe she could replace it for me. So I returned to the store.

I went in with a simple cosmetic fix of repairing the back glass on my iPhone. They didn't have the part in stock so I paid the service fee of $29 to get the part shipped in and made another appointment to get my phone fixed. I brought it in and they estimated about 1-2 hours to fix, took them 3 hours to get it done. I went to pick it up and my phone was completely factory reset, which I was never told would be the case, and should not be the case with a cosmetic repair.

Absolutely horrible. Do not waste your time or money. They did nothing more than I had already tried. My grade school kids are more educated and polite. I stayed on with them for hours, had to go to bed. Next day, they conveniently couldn't verify it was me. Sure wished I checked their reviews before I tried them.

Tried getting an appointment for Geek Squad to come to the house to take a look at our TV that they installed. First of all you can’t get anyone on the phone and when you do and want to make an appointment you have to prepay before they give you an appointment. Why would I pay first before the tech comes out or even before I make an appointment. Poor customer service. Long wait on the phone before you even get someone on the phone. Terrible!! Will never ever buy from Best Buy! Pushy sales people as well.

Made an appointment to have Geek Squad come to my home for some in house computer issues. The appointment was confirmed. They messaged me the day before and told me I have been rescheduled for 15 days later. Have been a geek squad customer for many years and am really dissappointed with the LACK of service.

Geek Squad installed a large-screen TV. After hanging the TV, they claimed my cable box was bad and they could not get cable. I scheduled an appointment with Comcast. After several days without TV, Comcast came over, pushed a few buttons on the remote, and restored the cable service. The Geeks were polite and clean but obviously inapt.

BUYER beware paying for a contract with Geek Squad. They do minimal help and refer you to bring your item in to the store. Not a good bang for your buck. Language barrier bad and with an extra charge they will come to your house.

I do not recommend Geek Squad. They made mistakes beyond what is normally acceptable: they hung my tv and left it crooked on the wall; they told me I had defective HDMI ports when all that was needed was a download of the most current software which I did with Sony support. There were 3 technicians from Geek Squad. I asked each of them if the ports were defective. They said “yes”; I tried to get them back to correct their wall mounting mistakes. It took two weeks: when they came for the appointment they said they knocked on the door and nobody answered. They never call my cell phone. I was home. Local technicians are not properly trained or managed and their remote call center seems incapable of doing anything to help. Terrible experience!!!

While Geek Squad may be reliable in their services...DO NOT TRUST the people working on my computer. The person/people somehow hacked into my credit card account and made purchases not approved by me. They made over $1000 in purchases. Thank goodness I had Fraud and Identity Theft protections to alert me about fraudulent purchases. I will be asking for a reimbursement of these charges shortly.

Beware of the Geek Squad manipulations at 1055 Metropolitan Ave, Charlotte NC! I came to get a laptop virus removed and I was told over the phone that the most it would cost would be 150 dollars. I came into the store, and a man named **, working the Geek Squad, told me it was 250. I was confused and just went along with it, intuitively knowing something was off. He then said or I could go with their Best Buy membership, which is 179 for a year of unlimited repairs. I took it because it was less.

Yesterday, I connected to the technical support of Geek Squad as my business emails are being blocked by Gmail because of missing authentication, in particular SPF or DKIM. The GS technician told me that they can help but they will have to charge around $500 because a team will be involved in fixing the issue. He said that the complexity of the problem cannot be covered by my subscription. As I am using my business emails to connect with my clients, I was desperate and told the technician to go ahead. I allowed them remote access to my laptop but after so many minutes have passed without any hope for them resolve the issue, I told them to pause as I need my laptop for a zoom business meeting.

Dropped off a computer because Best Buy installed a bit locker key which was not given to us, then they said they would wipe the whole computer and would be ready in two days. After calling the branch, was told the branch doesn't take phone calls, it would take maybe six days. When asked to speak to someone in branch, they told me branch doesn't take phone calls, when asked to speak to supervisor, they answered there is no supervisor. What lousy service

The staff was very friendly and listened to my requests. However, even though I explained step by step what I needed to have done, and provided a written document with all that needed to be done, the job was not completed.

Do not use Geek Squad! Best Buy gives them no support and no one is ever available to help you when you show up. I literally cannot wait until the final Best Buy shuts down for good. Come on Amazon, finish them off please!

I am writing to express my extreme frustration and disappointment with Geek Squad's service with a protection plan. Over the past month, I have experienced nothing but delays and unprofessionalism regarding the repair of my washer. Despite four visits from your technicians, my washer remains unfixed. Each time, I was assured that the issue would be resolved, only to be met with further delays. The part needed for the repair was shipped via ground, causing unnecessary delays, and appointments were repeatedly rescheduled.

Extremely bad decision on my part, I spent money I do not have just for them to reset the whole of my computer, I asked them specifically if applications will be restored, and now I am being asked to pay for reinstallation of all the apps!!!! And nothing can be done, after paying 289$!!!! I got stuck and unable to use apps. Now I cannot all the more do any work!! On top of this I owe that much amount for nothing!!!!

I bought a new laptop and printer from Best Buy. Well after 1 and 1/2 hours of phone calls and explaining my problem over and over because everyone kept trying but then had to escalate me to someone more knowledgeable finally I got tired of round and round. All wanted was to them to help me turn on the wifi on printer. Don't forget they sold me a 179 dollar membership to Geek Squad to help with any problems so I gave up with them and google it which I don't like to do because you always different results but this time I google how to do it and this is no lie. I followed the video and in less then 2 minutes I was up and going .. Some geek squad.

I will never trust Geek Squad again. When I dropped off my computer, I included my portable external 4 Terabyte Hard Drive that had recovery tools in the case that they needed to wipe my computer. When I got everything back, I noticed too late that my hard drive was replaced with a 30 Gigabyte Hard Drive. When I returned to the store to get my original external Hard Drive back, they told me that they couldn't prove that I came in with a 4 Terabyte Hard Drive (I showed them my receipt that proved that I had one) and even if they could, they couldn't reimburse me because the Hard Drive came from Amazon and not Best Buy. Take pictures of everything that you bring in there if you absolutely must turn anything into them. Document, document, document! This will be a learning experience for me, as I now no longer have my 4 Terabyte drive, but I'm sharing this story to help anyone learn from my mistake in trusting Geek Squad.

Took my Dell laptop to Best Buy in Wilson, NC to have it debugged awhile back. When it was returned to me, one screw wasn't tightened and scratched the daylights out of my side table. When I attempted to tighten it, the head was stripped and cross threaded. After some tedious work, I finally got the screw out but, it left a spot without a fastener. Some time later, I had an issue with the power inlet becoming loose. Rather that taking it back to Geek Squad, I removed the bottom cover to see what the problem was. That is when I noticed, the 4 screws that hold the battery in place were put back in leaving the battery to float. I also noticed what was supposed to hold the power inlet socket in place was bent. I am totally disappointed with GEEK SQUAD quality of service and will go elsewhere to purchase or have repaired anything again.

I purchased the protection plan with a laptop computer from Best Buy. I paid $300 over 2 years for this protection plan which expires in August 2025. My computer experienced an issue with the port and is not working. When I went to the Best Buy store at Warden & Eglinton they refused to repair my laptop even though the plan is good until August 2025. The protection plan is a scam.

I will express a deep disappointment in the Geek Squad team-ANJOU_CANADA. The day before yesterday, I brought my broken computer to Geek Squad-Sainte Catherine. To my surprise, the attendant told me that my computer was not covered. I questioned him and showed that all payments were up to date. I explained that the team will make an error in 2023. At that time, I will bring my computer in for repair, but the Geek Squad team told me that the problem is serious and that they will give me a new computer. The agent asked me if I wanted to continue with the protection plan and I said yes. The problem is when you don't change the system's coordinate system.

My experience with Best Buy/Geek Squad was great if you enjoy buying products from a retailer and later receiving the most horrible, time-wasting customer service I’ve witnessed in 67 years. Pay them $100/year, for Total Tech Membership, buy computers, laptops and printers from them. Then, when you need help, call to speak to 5-7 people who don’t speak good English and make you wait for hours on the phone. Bonus: after they waste your time, your problem is still not resolved! But, hey, you CAN pay them $80 for an English-speak person to come to your home/office to solve your problem(s). Sound like a hassle? You bet your **!!

So I spilled water on my laptop and of course my laptop crapped out so I took it to Geek Squad because my mom suggested it. Screen was not working and not sure what else. They took it and did their diagnostics and screen not working which was visually clear. It took 2 weeks to get it repaired which is fine but I got it back and the speakers were not working probably because I spilt water on the laptop. I messaged geek squad and my response was, "it wasn't in the repair request". Now I don't know about but I would expect geek squad to do a full diagnostics after the screen was repaired like play a video that would require audio. Seriously think twice before using them because I won't.

Absolutely trash of a company. I paid a monthly price for phone coverage and got hit with a $200 bill to fix my phone after it broke. Then they sent me a refurbished one that screen split down the side that same day I recieved it. Wanted to charge me another $200 for another replacement. So I purchased a new phone with new coverage and they continued to charge me a separate device coverage on the broken phone I no longer used and refuse to refund me. This company is an absolute scam, do NOT use.

I purchased an extended warranty on my GE combo washer dryer. It has had problems from the beginning but is now not only not drying clothes at all but spitting oil onto my clothing. They've come out close to 10 times now to tell me that I'm not cleaning it enough I shouldn't have a dog. Now they want to replace a filter which has no chance of taking the oil out nor does it fix the issue that is causing oil to leak into the washer.

My experience at Best Buy is the worse. I go in to buy a laptop. Some guy comes over and says he is there to help me. I tell him what I want. He keeps trying to force sells of things I don't want. He gets tired of me and pushes me off on someone else. That person didn't know what they were doing. So I ended up with the wrong laptop. Now, I have to make an extra trip due to their lack of communication.

I purchased a Geek Squad service plan and over the 4 years, the geeks were never able to resolve a single issue. They were truly clueless every single time that I reported a problem. I was more successful at getting answers from Google. This service plan is not worth the money.

Very bad service both Best Buy and Geek Squad. I have to wait almost 3 months to get a new tv. My old TV stopped working and then I took it to best buy to get it checked out and they told me they can't help me there. That I have to call first. I called and a tech will be there in 3 days. It took almost 2 weeks. After that they took my TV and didn't even see it until another 2 months. Then they told me they couldn't repair it. So what is the purpose of having the protection plan when it doesn't help us the consumer.

Goofy Squad did it again… This time had manager call me to butter me up before he or they took my $$$$…Same night washer acting up again… Straight rip off… Could never make America Great Again with these bozos!

They installed a dash cam and my camera don't work so I have to go back! And they must have messed something up because when I took my key out of the ignition it sounded like I had a car alarm and I don't! I had to start my car for it to go off! I'm pissed!! I have to go back again!!

Where do I begin? I used the live agent path (on their website) to deal with my problem and got disconnected with 4 of them. On the 5th agent, she was very nice but told me that she couldn't help me. She told me to take my wireless router and modem to the local store to be tested. She set up an appointment. I got to the store and was told that they the only way to test the equipment was at my house, for an additional $149. I was very disappointed in their answer. I don't use your service much but expect you to handle ALL of my issues, and that includes at my home if needed, at no additional fees.

Terrible customer service! They don't fix the issues then try to inform me it's now pay its warranty even though I have the total care plan!! Then the fit informs is that they worked on our product in-store for a hardware issue when I got it shipped back in a box from a DIFFERENT STATE! For a hardware issue. Then I questioned him, "You said it was here then you said it went out then you told me software then you said hardware - which is it?" Then he gave me a DEATHSTARE and said in a really condescending tone, "They did a hardware check and a software check." This was the Folsom CA location. Rude, unhelpful, jackass! I'm beyond pissed!!

I recently purchased a Samsung 75” TV and paid extra to have installed. The installer was here no more than 20 minutes. He was in such a hurry to get out the door to the next customer that he didn’t bother to answer questions about my new TV. He didn’t show me how the remote works with new TV. He didn’t even take the plastic protector on screen of TV. I was very disappointed with installation. Now have to Geek Squad to have them come back to take all the items the original installer should have done. I also have to wait another week to have the installer come back. This is totally unacceptable!!!! I will never use Geek Squad again or recommend them to anyone!!!!

I went to use Geek Squad in Kenosha, WI, which I have an annual subscription. My Lenovo laptop of five years was displaying a dark screen, where you could barely make out an image but was too dark to proceed to settings to attempt to brighten the display. I was told that the screen had failed, the technician sought a second opinion and went to her supervisor (~behind the curtain). It was confirmed that the laptop in their opinion had failed and that they advised me to buy a new one. I countered by asking wouldn’t it be worth a try to hook the laptop to a monitor to attempt to check the settings? They said that wouldn’t fix the “failed image”. Based on their opinion I took a look at their laptops for sale and ultimately bought a new one from Costco due to a better value.

This Geek Squad is a ripoff. They trick you into signing a contract and they add cancellation fees. Don’t use their service. They are not to help you but trick and get your money. Unsatisfactory repair.

Geek Squad is a rip off. The employees have next to no knowledge when it comes to repairing PC. I wanted them to copy one HD to another HD. The tech at my local Best Buy told me that it could not be done. So I went home, did some googling and ended up doing it myself. I don't understand how they stay in business. They are over priced and don't know what they are doing most of the time.

I have had the absolute worst experience with the Geek Squad and would love to have the opportunity to talk with someone from Best Buy who would actually care to hear how this has affected me. Originally I was told I needed a new hard drive. I asked if they thought it would be more cost effective to just buy a new computer. They responded, no... this is a good computer. They then sell us the "Best Buy Total Membership" and they replace the hard drive. When I log back on to the computer it was basically like it had been factory reset. Literally nothing on it not even Word or PP. When I took it back, I was told their networks were out and were told to go to another location for help. Two weeks later (and having to go out of town for a presentation without my computer,) I get it back and told I owe them an additional $140 to reinstall Windows.

They will deceive you into subscription. The didn't provide the service requested, deceived, burnt my hard drive, and after talking and referred to 4 different agents, they refused to refund and brushed the issues under the carpet, I was offered a "prorated" refund of $26.50 compared to $179.99 + taxes.

WARNING. Do not use Geek Squad. They are the worst! They came to install a frame TV and did not know what they were doing resulting in a disaster. When I asked them to fix it they responded "we are only responsible to hang it". Wires are hanging from tv, the tv is crooked and leaning away from the wall.

I have been a member of program for over 10 years and my last month dealing with Geek Squad has been unacceptable. Twice I have taken off work to be home to have service of hanging a framed tv and installing 2 Nests. The technicians called first time to say truck was broken and couldn’t come. After a lengthy rescheduling, not easy at all, they had another date set up. They called at 2 pm after making me wait another full work day, only to say they would call me back and never did. Now I am a week later and no one called me to reschedule, say they are sorry or even attempt to make things right. Being in sales, customer is first and foremost in a successful business. I will be canceling my service and hope that you find another company to service your purchase at Best Buy... Geek Squad is not worthy. To the management of Geek Squad, you are welcome to make this right by calling me in the morning. I will not hold my breath.

Best Buy uses tech support agents from other countries, the same countries where the scammers and telemarketers who bother us all day live. In December, I called with a question about updating the memory in my laptop. The agent connected me to a remote chat agent. After the agent checked my memory and answered my question, he created a second desktop without my knowledge and started going through files, copying information and changing file names. When I tried to close the session, he pulled the window off screen so I could not X out of the session. I had to turn my computer off.

TERRIBLE! I purchased a laptop for my employee and the extended warranty with Geek Squad.. To transfer the warranty into her name - they transferred me multiple times and finally The lady took my info and my employee's info and said we will hear from them in 7 business days. That was an hour and half of my time.... 3 weeks later we have not heard from anyone so I called Geek Squad back.. Well.. to my surprise... the transfer did not go through but I did not get an email, call, or text. The rep kept me on the phone for another 50min just to get my employee's name, address, phone number, again... Terrible.. I WILL NEVER PURCHASE FROM GEEK SQUAD AGAIN! MY TIME IS JUST AS VALUABLE AS GEEK SQUAD AND BEST BUY.. I'LL SEND THEM A BILL FOR IT.

We purchased our whirlpool washer 12/22 with a service plan. Situation: we live in two homes, and use this home as our second primary home in FL. The washer made a loud screeching noise in Nov 24. We scheduled service for Dec when we would return for 2 weeks. Technician comes out, says it needs a part that he has to order. We explain that we are leaving 4 Jan, 25. He says he can fix it 1/3/25. The next day or two a text comes through that our part is delayed and appt canceled. I call Geek Squad and ask to speak to a manager, they say, "You have to go to the store." We go to the store, the customer service manager says, "Not my issue. You have to call Geek Squad." Call Geek Squad to file for a consideration for a new washer. We explain this part should not be broken in two years when we only use the washer 6 months out of the year.

Had a scheduled appt for TV installation with a 10-2pm window. Got a confirmation text the night before. Took down my old tv, sound system and cleaned in preparation. By 2:15pm no one had arrived or communicated with me and once I got a hold of a human they told me my items hadn’t arrived yet! Wasted a whole day and don’t have a tv setup for another week. I wouldn’t have been upset if someone had communicated that to me! Very disappointing.

I purchased an I Phone 13 for my son in April of 2023 at Best Buy. I also signed up for the Best Buy protection plan offered by Geek Squad. The plan's name was 'Best Buy Protection with Physical Damage'. I have paid $15.81 monthly for the past 20 months which equals $316.20 after taxes. My son's screen cracked from a fall but when he tried calling them they told him this wasn't covered in the plan. Finally after my son's 5th attempt I took him into the store myself (Oshawa, Taunton and Harmony) Just to be told that they do cover it and we had to place the service request. They were happy to help us make the call. In addition to the money I have already paid for the insurance there would be a $300 deductible if we wanted the screen replaced! If we wanted a replacement phone The Geek Squad would send me a phone and charge my credit card full price for the burner phone while his was fixed.

This is a poor customer service company; charging over $180 in the name of providing repair & service; left my desktop to clean up, the dude at GeekSquad calls to tell me he cannot clean up all! (may he wants more money after reading my financial info?) Then they call me I have to pay$15 for backup of 5 offline files in file explorer. This is a rip-off service from Best Buy! Do not do any business with this service!👎

I am extremely disappointed in Geek Squad. I purchased my laptop 2 years ago and I also purchased their Tech Support for $199.99. I never used it. No issues with my laptop until just recently a very minor situation. I called them to utilize it, and they tell me that unfortunately because it just expired early this month there is nothing they can do. I would think that being a customer who did purchase the warranty or tech support from them. The expiration being about a week ago they would do me a solid and take care of the issue. I would highly recommend not wasting your money. We as consumers need to stop purchasing extra for these warranties or extra support because the reality is many times we don't use it and when you do need it they respond with either it expired, not covered, or you may still need to end up having additional cost.

I have used Best Buy Geek Squad for several years. I like the service. I have used the Chat Line and In Store Geek Squad. Both are exceptional. My problem is other online services with geek squad in the name. When you type geek squad, other geek squad companies appear. These are NOT BestBuy Geek Squad. I think that Best Buy could do more to eliminate these problems.

If possible I would rate my phone representative a 4 star for effort but because I have been waiting for a response from Geek Squad technician. Everyone get 1 star! I picked up a Washer from the Outlet Store in Houston. The product in relatively excellent condition just a minor scratch and tape marks. Connected it after a few days and started our first wash! Then came the internal water leak that flooded my laundry room 1star!, I called Geek Squad. They immediately scheduled an appointment and had a technician here the next day. He arrived earlier than expected. 5 Stars. He took the machine apart and stated that the machine was and had internal parts damaged and it could not be repaired properly today and he ordered the replacement parts needed for the repair. The technician said the parts needed would arrive during the week and the next appointment was for 12-7-24.

I bought this Printer because I liked the idea of putting in my ink myself in the reservoir after I had seen Shack's commercial..this printer is a piece of garbage.. this printer has never worked properly for a good month straight..The ink will dry up even though the refill reservoir is full...

Absolutely regretting taking my PC to Best Buy. The service and customer experience at best buy is by far the worst I've experienced from any company. You can't contact the local store directly, instead you get routed to India with no ability to help. Then when you go to the store the staff acts like their time is too precious to help. I got a call saying the work was done and all that was left was cable management and updates which I can do myself. I just want to pick up my property and I'm being treated like I'm trying to schedule a visit with an inmate. It's ridiculous how much time the people/service wastes from people's lives. Take your repairs to the local guy across Freddie's. Using BB GS is risking having your access to your property blocked with no communication or release date.

Yesterday, I called Best Buy to see if they can help me with a new firmware update issue on a printer where it no longer recognize my ink cartridges. They connected me to one of their technicians who was polite but could not fix the problem.I was also promised an immediate refund of $39.99. Later, I went back to use the internet on my laptop. I could not use the internet. My laptop was in an affixed state of airplane mode. I could not turn it off. I called Best Buy and asked to be connected for technical help.

I have bought many appliances from Best Buy and will not be buying anymore. I had my washer covered and it broke down on a Sunday. The soonest appointment I could get was a Friday. I made them aware that the door was locked and my clothes are stuck in it submerged in water. Friday came. I missed work for the appointment only to find out they didn't book the appointment correctly and would need 2 people to diagnose the problem.

I owned an iPhone 11 and my wife owned an iPhone 6. I decided to buy a new iPhone 15 Pro Max. The goal was to transfer my phone To the iPhone 15 and then wipe my 11 so my wife could transfer the information from my wife’s iPhone 6 to the iPhone 11. It took the Geek Squad six hours to do the task! I’m 72 years old. I have many apps, many of which I don’t use very often and each time I wanted to use an app, It would not refresh. Each time it would say that a code was sent to my other iPhone. I have no other iPhone so I never received a code and my wife’s phone which was my older 11 also did not receive a code. All my emails are non-functional. All my music, about 200 songs, from my Apple iTunes account were gone. I was given a printout of all my songs and was told that I would have to re-install them in my Apple iTunes one at a time. Now I have no music, no email and no functional apps.

Subject: Complaint Regarding TV Delivery and Installation Delays - Best Buy Store, Richmond, TX. Date of Purchase: November 19, 2024. Store Location: Best Buy, 5340 W Grand Pkwy, Richmond, TX 77406. Key Issues:

Useless from start to finish. Zero for three. The first try was a hard disc that I needed transferred. They hemmed and hawed, then gave it back to me saying there was nothing they could do. I had to take it to a data recovery service. The second try was a bunch of files on an external hard drive I couldn't access. Pretty new drive. They just said they couldn't do it - they didn't know why, they just couldn't.

I purchased a Samsung dishwasher extended 5 year Geek Squad warranty. When it failed they sent out a "repair" person that went on YouTube and contacted tech support for Samsung. He said, "If it doesn't give me a code I can't fix it." I told him it was the heating element as it was obvious that was the issue. After giving me ridiculous reasons why the water was not hot he finally found an error code. Said, "I will order the part." I said, "What part would that be?" He said the heating element. This is after 45 minutes of berating me and telling me nothing was wrong with the machine.

Never showed up on two occasions, and never called to give me a window of arrival. Lost two full days waiting for the Geeks. Just returned 2.5k worth of TV equipment and will never buy from Best Buy again. Even the refund process took a while and I had to direct them how to refund my credit card. They just wanted to tell me, "It's cancelled and it will be reflected on your credit card in 7-10 days." I don't think so! I insisted on getting a printed refund receipt.

A horrible experience with Best Buy Geek Squad. First they did not show for the appointment, and then I received conflicting explanations on the repair charges. I spoke to a couple of people who were useless. I will never go into Best Buy again.

They left me on hold for 23 minutes, and they had no clue what a color blodge was when I was on the phone with them, Couldn't give me any information at all except for when they were open and when they closed. Awful service, awful marketing, Geek Squad really knows how to lose profits.

On July 27, 2025 I dropped my laptop off with the Geek Squad because I feared I’d downloaded a virus. My cursor was moving on its own and opening up programs. I was told I didn’t have a Best Buy Total membership, but if I purchased one, the cost to remove the virus and any other issues included with the product would be free. I purchased it for $190.79. On July 29, 2024 I received an email stating my laptop was ready for pickup. I picked it up and got it home. I noticed it was still having the same issue but tried to suffer through it. On August 19th I couldn’t take it anymore so I contacted the Geek Squad's online support. They remoted into my laptop and did a virus scan. They said the issue was fix and closed the ticket, but soon after problem continued.

You have to pre-pay for an appointment now and they overcharge a bit because they’re guessing what’s wrong when they come to your house and then you may have to wait for weeks. When they finally came, he was unable to hook up my app to the Wi-Fi and just left it that way, and yet I was charged for a printer repair.

We bought a Thermodor gas burner for about $2500 and it starts giving problems within 2 years. The Best Buy sales rep had told us that the appliance will be covered under warranty as long as we continue with total tech membership for $199 per year. However, that turned out to be a lie. Just after 2 years, we were told we were out of luck since the appliance warranty was only valid for 24 months. It looks to me that the sales rep lie to get the business and sell the total tech membership

I am extremely disappointed with Best Buy. They sent a third-party service to install our TV, and during the installation, the TV was scratched (And stopped working because of that it was an OLED). It’s been over a month now, and neither Best Buy nor the third-party service is taking responsibility for the damage. Best Buy blames the third party, and the third party refuses to be held accountable. This is the biggest disappointment I’ve ever had with any company. I will make sure that everyone I know avoids dealing with Best Buy. We are currently working on filing a lawsuit due to this issue. Please do not trust Best Buy with your purchases or installations.

I purchased an LG wash tower. Chose installation. They knocked out the hose that drains my central air so my laundry room flooded. When I called 10 mins after they left I was told to basically move the tower and fix myself. Also they left my water hook up dripping. Blamed it on my plumbing but funny they never leaked before! Thanks Dave and Conner for leaving me with a mess!

I bought a new refrigerator From Best Buy Spring of 2023. I was told by the slick salesman that I could save $$$ if I opened an in-store credit card with Capital One. Unknowingly the salesman signed me up for a Geek Squad membership which was auto renewing. I paid the fridge off in 2 months. A year later I receive statements, that I ignored because I did not have a balance. Months later I finally opened one and see past due charges and fees as well as the membership fee. (July 2024) I called the customer service number and reached Capital One. The CSR informed me that it was the auto renewable membership and connected me with the Geek Squad. I thought they cleared the charge, and I was done.

We signed up for Geek Squad in 2021 for our company. They came out multiple times and helped us with things like hardware setup, networking etc. In the last 12 months they have ignored our calls, offered no service and so we called to cancel our service. We were told by the manager on the phone that no refund would be issued. She also informed us that Best Buy lawyers changed the terms of service in June of 2023 to eliminate any site/home visits (the whole reason many of us signed up in the first place). After the change to policy they auto renew your membership and so unless you are an attorney or a huge corporation they have you over a barrel and you're now paying for nothing. Deeply saddened by their corporate decision to fleece small consumers. I'm appalled that they refuse to refund with such a blatantly punitive policy. STAY AWAY!

Makes you pay upfront for everything, store does not send or manage signed documents timely and correctly. Overall poor experience. Unhappy with store employees and would recommend never to use them for data recovery.

I had a disastrous experience with the Geek Squad. I have an old computer that I have been using but decided to upgrade & buy a new one at Best Buy in Victoria BC. I took my old computer to them to have the files all transferred. When the Geek Squad called to say it was complete, I couldn't open the majority of my Word files on the "new computer" AND on my "old computer". The majority of my word files were GONE!!!! They were no longer there to be accessed at all. I would NEVER recommend Best Buy nor Geek Squad to anyone EVER!!!!

Have been a Geek Squad member for many many years. In January 2024, the amount of type of services they provide with significantly reduced. Given the cost of the annual membership I find that Geek Squad to be very disappointing. No more installation of TVs or RING or other items are included. Worse yet is dealing with Best Buy and Waynesville, NC.

I purchased all my Big Screen TVs & computers, printers, & DVD player & much more from Best Buy in Norwalk CT. I also always purchase every year the extended protection & I have BEST BUY TOTAL which covers all the purchases & Geek Squad support with the items. My perfectly good computer 4 years old desktop is working great but the printer/scanner that is 2 years old doesn't always connect to the desktop it sits right next to it, but the Auto Scanner barely works.

DO NOT BUY MONTHLY PLANS - After selling the item I had covered monthly, I called Best Buy (with the new owner of the phone) to cancel my payments. They then proceeded to charge me for months after. Once I brought it to their attention, they straight up refused to refund/credit the amount that was illegally taken. Not only this, but in the time I was waiting for a response (after notifying them of their mistake originally) they even charged me again. Nothing more true than the "that's how they get you" statement ringing true here!

I purchased a Lenovo Yoga laptop from Best Buy in May 2022. Other than a dead pixel in my screen that has been there since the beginning (I think), I have not had any issues with it. It's a great computer. In May of 2024 my computer's battery was running low, so I plugged it in to charge. It would not charge. The battery kept draining. My laptop has a type C charger and has 2 ports, both can be used for charging. I tried plugging the cord into both ports, but neither worked. I thought it could be the charging cord itself, so I went and bought a new one. That also did not work, so I made an appointment with the Geek squad. My appointment was for 6:40 and by the time I was seen, it was past 7. The tech took my laptop out of its case, turned it over in his hands, put it on the counter, opened it and tried to turn it on. When it did not turn on, he looked at me and said, "yup, it's your motherboard."

I had my new printer installed today and Garret was quick, friendly, efficient....good as to what he does. The 1 800 number was very helpful! I appreciate the fact that Garret took the time to also give me helpful advice and did not just rush through the service!

Called the Geek Squad 5 times (twice because 2 agents disconnected me after an hour or more of trying to help.) Each time I called I had to perform the exact routine of the alleged solutions and still don’t have the problem fixed. They told me I have to haul it all back to the store.

After buying a clothes dryer from Best Buy I found it had a strang so I called Geek for warranty repair. I found they will only give a 12 hr window for repair time and then after a missed appointment but the technician found they don't honor the appointment day either. Please save yourself the time and trouble, don't shop at Best Buy.

I paid a small fortune to have a TV and soundbar installed following a move. I was assured that if there were any issues they would be back to fix it but I am now being told they will come back, but at an additional cost. Just like that disreputable mechanic that fixes one thing and breaks another to keep you forking over money, I feel like I have been taken by a con artist who is now wanting to extort money out of me. If only they had installed the items correctly to begin with. Don't be taken is like I was find an honorable person to install your TV and sound bar, stay clear of Geek Squad installation services.

I called in to have 2 things addressed. I now not only still have the same 2 issues. I have more that they broke. I am beyond frustrated. I guess you get what you pay for. It seems like they are reading from a book and don't really know anything about computers.

I drove over to Best Buy Geek Squad to drop off computer to repair. Didn't know about their appointments. Person told me to wait and they would work me in since another person was coming in soon and no one was in line besides the person they were currently helping.. But then people started coming in with appointments. People said they were early, others said they were late to their appointments. When customers would ask if I was first, they would say, "oh, he doesn't have an appointment, come on over." Then they just ignored me and I had to wait over an hour for service. Horrible service. I'll never come here again.

I contacted the Geek Squad when I had an issue with Outlook. I have used them in the past and they had been able to resolve my issues. I don't now what has happened since, however I recently spent over 10 hours on the phone or chat with various tech support, without a resolution, and they even made the situation worse. The technicians appear to be entry level, and with minimum knowledge/experience, and in some cases they were rude and never resolved my issue, even though I was charged $49. I even spoke to a off-shore supervisor who promised to log my complaint and get back to me, however I have never heard from anyone from Best Buy or the Geek Squad. After this experience I will never use the Geek Squad again, and likely not shop at Best Buy again.

Stay away!!! We ordered a washing machine and installation from Best Buy. The installer blocked our air conditioning drain. It caused a flood in our garage and ruined our vinyl floor there. Since then, it's impossible to reach and talk to anyone to claim the damage. It's been a month, no email, or any response. When you call they say there is a number 18004336778. They will avoid you, hang up on you, won't let you speak with a manager (somehow the manager always have lunch and not available, even if you ask to stay on the line and wait for him/her to finish lunch break). I would avoid at all costs. This cost us more than $4K and no one will take accountability. Not Best buy, and certainly not geek squad.

Just a horrible experience at their location in Avon, CT. I made an appointment on-line, to simply have a new battery installed in my iPhone, but had to wait at the store for 49 minutes while their only employee taught a couple how to use their new computer. When I was called, I was told the battery was not in stock. I’m done with these folks.

Absolutely the worst customer service and support you can imagine. Was supposedly shipped a replacement phone. The carrier loses the package and can’t find it and Best Buy Geek Squad are doing absolutely nothing other than taking my 1000$ for the replacement phone and not refunding my money, not sending a new phone. They are literally doing nothing except telling me to call back in 3 days which has carried on for weeks now. The worst company you can possibly deal with. Do not ever do business with them. If I could give zero stars I would.

Funny that they no longer "accept" reviews on Best Buy for Geek Squad. I asked for a time frame and they tried to change my appointment date. I asked if that person worked in Concord, NH store, knowing full well he didn't add I could legit hear the call center in the background, and he said YES. They don't listen, don't care and are USPS for real help. Best buy is lacking in its CS support and should be ashamed of what their customers go through for just a little help.

I quit the Best Buy Geek Squad Total Membership program several years ago because they changed from a company with great customer service to one with poor service. Unfortunately, I recently decided to try them again. Huge mistake. Problems?

I am totally impressed with the Puyallup Wa Geek Squad guys I worked with on 6-19 and 6-20-2024. So professional and helpful. They did a terrific job on restoring my computer. I thought all was lost but not so with these technicians. I left completely satisfied and happy. Thank you Geek Squad!!! Sincerely, Marilyn **

Purchased the Samsung refrigerator 1.5 years ago from Best Buy and it failed. Scheduled a repair with the Geek Squad - had to wait six days for the first appointment. The "tech" came in, asked what the refrigerator was doing and determined that the controller board was bad without doing ANY diagnostic testing. The "tech" ordered a new board and we had to wait another 7 days for the next appointment. The "technician" installed the board, charged me over $400 and left. Needless to say, the refrigerator is still not working. I have so much more to say, but I'll cut to the chase. The geek squad is worthless. They have ZERO customer service, totally unable to speak to a supervisor or manager. I am at the mercy of this scum of a company and WILL NEVER DO BUSINESS with best buy again.

Brought my phone in for repair on 7/13. Told it would be expedited because of a delay with my appointment latest Tuesday. Heard nothing come Tuesday. Called again. Told it would be ready latest Friday. Heard nothing Friday. Called again. Told it was repaired and being shipped back to Best Buy for pickup on Sunday. Heard nothing Sunday. Called again. Told they just received the repair part and the technician was ABOUT to start working on it and I would receive a call in 24 hours. No call. Their policy is to lie to you. If you try to call the store you will just get sent to a rep in India who won't actually do anything because they have no power. If you have a month+ to wait, go ahead with Geek Squad. If not, go somewhere else.

I have a Samsung flip z3 which needs the screen protector replaced. Due to my disability, I cannot install it. I asked GS if I could pay them to do it and they refused saying they are not a Samsung authorized repair anymore. It's a screen protector for gosh sakes.

I have used The Geek Squad for over 20 years with no complaints. However, they have changed. It is hard to trust them. I recently bought a new smart tv and wanted to have the Geek Squad deliver and set it up. I was told that they may or not show up because Best Buy was now contacting to a third party. A person showed up to deliver the tv. He was not from the Geek Squad but a subcontractor from a company called Manada. He showed up in an old truck with a taped broken window . He was wearing a tee shirt but no identification. I called the company to make sure he was legit. He wanted to put the old tv in my trash because he had another tv in the back of his truck. I said no. He finally got it to fit in the truck. I called the Geek Squad to voice my concerns and they confirmed that you will probably get a third party. I am also a Total Tech support member but I still can’t be sure if the Geek Squad will show up.

Bought a sound bar at Best Buy it was over $600. When I brought it home, the music sounded great. The only problem was it would cut out and then start again in the middle of a song. Or at the beginning of a song. So I called Best Buy. They told me to call Sony. I called Sony. They told me I need to download an update to the soundbar. I don’t have a computer. I called Best Buy back and they kept referring me to Sony. This is going off for a year and a half. Finally I get Best Buy customer service. I have a long text conversation with him and he set up an appointment for me to go to Best Buy so they could download the update to the sound bar.

I had good experiences a few years ago--finding software for an old printer to match my system and getting it installed. Trying to deal with speakers and operation of iTunes...It was less expensive then, too. Was easy to do then. Prompt attention with experts. Eventually, I quit G. Squad because I didn't need it anymore. Went to store and they took care of it. I got talked into getting it again after they said the "system cleanup and backup" would cost about the same as the annual G. Squad subscription. Never used it. Didn't want to renew. In March, got the notice via email about the renewal coming up in April. Had paid by credit card. Was locked out of my credit card account and misplaced the card for a while; by the time I that issue out and got into my credit card statement, it was April and the G. S. payment had been charged without my permission. They save the credit card info! They do not get the client's consent first!

I had the worst experience. I tried through Best Buy to call. I talked to someone with poor phone service and was put on hold for 40 minutes and then hung up on. The Geek Squad chat was less than useless. I had the receipt and the serial number of the dryer for the protection plan but because the address was different they would not book a service! Have you heard of people moving. And the chat took over an hour and a half with up to 10 minutes waits for a response. And there is no number or person you can talk to. I had a ticket number and when rejoined the chat it did nothing and I had to start over again for another hour and a half. I have screenshots to back this up. Do not use!!!

I purchased webroot internet security complete and was having issues with installation. Called to ask questions but was told I had to purchase a service plan, annual or one service. I questioned the reasoning of charging a customer to assist with the installation of their product and just got form responses pasted in the chat. Another time tried to work through phone and besides long waits (while tech sought assistance) I could hardly understand him due to the strong ** accent. Eventually went to a local service person who solved the issue within 15 minutes versus 1.5 hours with Geek Squad tech who did not fix the issue.

The Geek Squad support is beneath useless. Can’t speak to anyone unless I wait 2-3hrs on hold. Chat is horrible as their instructions to access my account via the portal only leads to a dead end. After chatting with support twice and getting nowhere I was blocked from chatting. I rated my experience as 1 only because there wasn’t a selection for 0. Would never recommend geek squad to anyone.

I was offered to change my plan year ago with promise to get free security system (what I had actually).... I was told maybe I will use one more device and need it... OK, I agree. All year I paid more expensive monthly fee then before (I used Geek Squad for years), and now they say my plan is expired and I have to pay renew fee. My question is: WHY I WAS TOLD IT NOW, NOT DURING NEW PLAN OFFER YEAR AGO? And do not tell me about terms and conditions: you new I will not read it and you told everything what is good in your plan and never mention about what is bad, despite of I always ask about bad surprises whenever I am offered something new. I wanted to ask the agent if I can return to my previous plan and I was disconnected. This is really mean. No wish to use it anymore even if I have to stop using computer and internet.

I had a similar experience when I took my laptop in for repair. I was rudely informed that I needed to go home and login to make an appointment. I could not believe it. I left and had my repair done by a local family run computer store that was much more friendly and cheaper and did not require a previous login before I could talk to them. Whoever runs that division of the Geek Squad should be fired. Over 1600 reviews with the average of 1.8 stars. Why would anyone go there?

Most bad service in the world. Will never pick up phone call if your washier had problem and you want to repair and exchange! Even they approved your exchange and they will never pick up the phone call for change for you. It’s a scam company.

Bought a nice $1000 Victus laptop from Best Buy. It worked fine for almost two years, when it suddenly wouldn't take a charge from the adapter. Took it to Geek Squad and they sent it to the service center for repairs. Two weeks later I got it back with a replaced battery and motherboard, but suddenly it had screen flickering when I ran certain software. Took it back to a Geek Squad at a different store (couldn't send it from my nearby store because reasons) and they sent it back to the service center.

Geek Squad tried to repair my Dell i-7 computer. Best buy Geek Squad are the worst in terms of service, time to repair, and lousy job. Geek squad said my CPU was corrupt. Dell and tech repair company both said Geek Squad is wrong and they are wrong!!! I want my money back from the contract I signed for a year service.

Horrible. Can’t get timely help in Watson Store in Warner Robins ga. Drove to store only to be told I need to go online and make appointment! There are employees standing around and doing nothing! Approached manager who set appointment. Repair took twice as long as we were told, and when went at APPOINTMENT time to pickup, no one to help! Come back tomorrow, not even manager could handle! Picked up next day and part of repair NOT done and now part keeps coming off that was fine before they “fixed” it!

If I could give them a negative score I would! Called to have my dryer repaired, they said they could be at my home on May 9 and they would send an email the day before to give us a 4 hour time span. Me and my husband both work so when they didn’t send an email I called them and they said they would be at the house between 12:30 and 4:30 so I left work early so l would be home by noon! So the tech calls my husband's phone at 10 am and says I had a cancellation can I come early!

All I needed is for them to replace a motherboard and fix the bios. They pull out all the hard drives and tell me, "it's fixed".. it is not. Talk a bit, and they tell me to buy a new computer in store.

Totally unacceptable experience with Geek Squad. I visited the Best Buy/Geek Squad store and was advised to call Geek Squad. Called their phone number and automated message advised that wait time is One hour 50 minutes. After waiting 90 minutes on the phone, the system was still telling me that wait time is one hour and 28 minutes.

Well it was a complete waste of time dealing with the Geek!!! He came, he saw and wasn't interested in doing his job, found all kinds of excuse NOT to install my TV support on the wall, It was concrete cement wall and according to him, the plaster wall would collapse under the extreme weight 25lb of the TV. I went to Canadian tire, get 3 screws for concrete each capable of taking a 425 lb stress and now that I've hung my TV and all its cinema system on to the support I can honestly say; do it yourself, you'll save money, time and stress from incompetent Geeks!!!!!

I had a very poor experience with Geek Squad. Overnight my computer updated and I lost all my files on the desktop. I called Geek Squad to help since I am a Total Tech member. The rep on the phone forwarded me to second level support. The noise on the line was quite loud, and it was difficult to hear the technician. After about 15 minutes of fruitless conversation, it became apparent that the tech was not going to understand my issue and would not be able to help. I then called Carbonite to inquire about a restoration of my files since I am a customer of theirs as well. The Carbonite tech immediately understood my issue and resolved the problem within 10 minutes. The Best Buy technician was clearly out of his depth. I would highly recommend Carbonite, but I would strongly recommend against using Best Buy Total Tech. They're probably good at scanning your computer for viruses, but not much else.

I finally got rid of Geek Squad tonight! It is a relief after YEARS of their uselessness. The "techs" know the very basic/minimum about computers, phones, TVs, or anything else electronic. They certainly aren't "experts." Many techs have an attitude and you will soon discover they will not help you no matter how expensive your plan is, unless you bought the product at Best Buy.

I brought my iMac into the Tuscaloosa Best Buy. When I found they could not really know how to fix it and did not even have a power cord or keyboard for mouse in stock, I walked out with computer in hand. Then when I got home, I saw that the Geek Squad person charged me $85 for repair work. No repairs were done at all. It was put without my permission on an existing credit card they had on file. This is no way to satisfy a customer.

Terrible service from Geek Squad appliance repair. On the phone and online chat with various "agents" who keep giving wrong information, "accelerating" the claim to another department, and extending the call back time to arrange a dishwasher repair. Totally unprofessional and uncaring attitude. Don't bother with their extended warranty, you won't get any service. I'm still waiting for an appointment for a repair and have given up.

My son had dropped his phone and cracked his screen (always have service plan/protection for kids and phones lol)! I called Apple. They set me up to get replacement phone at BESTBUY COLUMBIANA IN COLUMBIA SC. I got there little late for my appt due to traffic, I walk up and a nice fellow named Chris was there to greet me. I was sitting there while he examined the phone and say, "Oh no this is considered catastrophic damage!" I said, "Chris I called APPLE and described the phone and said no problem it will be covered under your warranty and there will be a replacement phone there for you." He says, "NO sir sounds like APPLE just wanted to get you off the phone!!!!" THIS IS THE WORST SERVICE!!! He was rude and all he wanted to say is NO!

Horrible service for a very expensive price. Unbelievably bad deal. Don’t ever use. Super expensive and extremely bad sales advice. Don’t trust a thing these guys say. They charged me $1000 to switch 2 tvs. Less than two hours of work. Sales people misled me about costs of membership. Customer service refused to help. Horrible service and company.

I have Best Buy membership and enjoy free online support from Geek squad. I called them to fix a simple Network problem and I was handed over to 4 different departments repeating all of the info about myself and the problem. After the last call I was transferred to the general mailbox as with step 1 with deciding if it's worth another hour of my time again.

The worst experience by GEEK SQUAD. Charging customers for nothing. After one or two years that they charging you, if you need help they will charge you almost the same as fixing the problem outside. Please do not waste your money and your time when you need their support.

Unbelievable how the quality of the service has deteriorated since I first started using Geek Squad computer tech support. All the agents are offshore. I find that maybe 1 in 10 knows what they are doing. Communication is hampered as most English is a secondary language so communication between the first person I am connected to and report the problem I am an having in most cases does not communicate with the next tech in how I reported the problem. When the repair is made I must call back the next day for another problem they created while patching the repair I needed. One big joke on us consumers.

I was completely impressed with the service I received today by Jake L from the Geek Squad. He was top notch. Hooked up my surround sound and made the perfect connections to my receiver, balanced the sound and explained everything I needed to know about my new sound system. Jake was very pleasant to deal with and had the perfect attitude. Thank you Jake for setting up my sound system like it was your own. I am 100 % satisfied with the professional service you provided. BTW my whole family loves the new sound system. I strongly recommend the services of the Geek Squad.

I used to tell people Best Buy Geek Squad was the best, online repair now, you must bring to the store where there are lines even with appointments. They used to remotely come onto computer and deal with slow computers and updates. Horrible, waste of time and money. I liked the international nice expert people. My Best Buy days are over. We need a new innovative online young tech company, where are you. You are needed! Young tech people.

Wow, just wow. I'll ask you simply: Do you believe it is normal to go to Best Buy and have Geek Squad charge you $50 (cdn) to install a new Hard Drive, and then when you pick it up 2 days later your PC is taped up inside its carry box and they don't confirm it's working properly...and when you arrive home and power on the computer you don't see Drive D? Ask yourself, "I just paid $120 for a hard drive at the Best Buy counter and then a further $50 at Geek Squad counter, waited 2 days, and they didn't even have the common courtesy to initialize, volume select, and select a drive letter?" ...Is that normal for a reputable company calling itself 'geek squad'? Is it also normal to have NO ONE over a period of 2 hours ever apologize for me feeling angry and frustrated, even expressing that verbally - albeit as politely as possible as to not shoot the messenger - it just seems to me to lack any kind of good business sense.

My Dell laptop (purchased 12/7/23) quit working. I went to Geek Squad in the Roseville, MN Best Buy. They determined that my battery was "expanding" and was defective. (Whether it would have "exploded" eventually, I don't even like to think about.) I have an urgent deadline for work and couldn't wait 2-4 weeks to send it back to Dell for repair. The supervisor okayed giving me a new replacement laptop. Hurray! They were able to take the undamaged hard drive from the old laptop and put it in the new one. I was able to get my new laptop back the same day, a huge gift. This took hours of work with me and my husband. David **, Paul **, Malcolm **, and Jacob ** all helped. They were understanding, patient and just exemplary. THANK YOU ALL FOR THE GREAT SERVICE!

I purchased a Nest thermostat from Best Buy just before Christmas. Geek Squad came out the first week of January to install. I had noticed the furnace was a little difference but just figured it was the new thermostat. About a week after, I noticed the house wasn't really getting warm at all, and the air coming from the vents was cool. I thought maybe there was an issue with my furnace so I called a HVAC tech. When the tech arrived, he checked my thermostat which was installed incorrectly. The wiring wasn't input into the correct terminals. He then checked the app on my phone and noticed geek squad had set my APP up saying it was an electric furnace vs. a gas furnace. This was in a garage and the furnace was right next to the thermostat...so any simple individual could tell this was a gas furnace.

I went to the Best Buy Geek Squad in Harvey, Louisiana because I was having trouble logging into my Samsung tablet after I did a system update. Sasha the Geek Squad technician was great! I explained what happened and she immediately got started. My tablet's battery had ran down and she charged it for me. She did a factory reset so I could login. She was very patient with me and allowed me time to re enter all my information before she went to the next customer which took awhile. I am very thankful, grateful, and blessed that Sasha helped me.

Simple fan error and HD wipe turned into 3 weeks of nothing except getting comp back with same issues…not wiped and still fan error. Had to bring in twice, parts replaced without authorization which was posted on work order.

I sent my computer out to get fixed. And it needed to get wiped. That's fine but when I got it back my windows was wrong. Came back with Windows 10 when I sent it out with Windows 11. Had staff ask if I'm sure. Of course I'm sure, I paid for it. Now they have to send it away AGAIN and I just don't get why the people who wiped it wouldn't put it back to normal. Now I've wasted time and gas for something that wasn't done right yet that's their job.

Geek Squad staffs did not explain in detail about the membership cancellation fee. After 30 days, there's a membership cancellation fee. Geek squad only helps me to remove a hard disk from an old laptop. This service only costs $40.00 and I did not ask for any other services from them. On nov 14, the staff charged me $ 22.39 for the first month of the membership and she removed the hard disk for me on that day. On Dec 18, I called for ask the membership cancellation because I received a note from my bank that Best Buy already charged me for the second month of membership fee. The Best Buy staff over the phone told me to pay about $2xx.00 for the membership cancellation. I said no one told me I need to pay for the whole year membership fee. He told me to consult in the store.

My Tech John ** came on time, very neat. He was very Knowledgeable and spent time to teach me how to work my door ring, just wanted everyone to know you can trust the Geek Squad. Yes I will always buy my product from Best Buy.

My agent was Mari ** at the Best Buy in Greensboro, NC. The customer service was EXEMPLARY. She cleared up a problem we had been dealing with for weeks. We sent in our computer for repair and it returned without the charger. She got it cleared up, helped us test the computer, and guided us through the BitLocker process.

I purchased a washer/ dryer through Best Buy. They use Geek Squad for installation. First, they got my name AND phone number wrong but showed up anyway when no one answered the phone. Then they said they didn't have the hoses or plug and I would need to purchase those things. The contract said they would bring the proper installation supplies. They came back (still called the wrong number because they didn't bother to correct it apparently) unannounced. They installed the washer/ dryer but didn't level it properly so the unit isn't working right. Now they want me to take another day off of work so they can appear (probably unannounced) within a 12 hr time frame. Never again will I purchase anything from Best Buy that requires installation.

I took my iPhone in for a battery replacement and wound up with major screen damage. G/S refuses to accept liability or remedy the situation. I’ve been gaslit, interrupted, and given the runaround for 4 days. Corporate doesn’t seem to actually exist, the call center claims to not have supervisors available, but agreed G/S has liability and must replace my screen, but I return to the store only to find the notes call center made don’t match what they told me in the phone & was yet another waste of my time. I will never trust Best Buy or Geek Squad again. I only went to BB because they are an Apple authorized repair provider and they are easier for me to access than the Genius Bar inside the mall due to my disabilities. I will never do that again. Best Buy G/S has wasted my time and cost me $290 on top of an $80 repair. They don’t care about their customers, are deceitful, and rude.

I had an insurance plan with Best Buy through the Geek Squad. I contacted them because my cursor was all over the page and I had no control over it. They looked it over and told me that the driver toolkit was damaged, the network was compromised and there was a Trojan involved. I asked them if those things were fixed if it would fix the cursor issue. They told me yes. I paid almost $700 to get this fixed. They told me it was fixed and when I tried using the cursor it was worse than before. BEWARE. THESE PEOPLE ONLY WANT YOUR MONEY.

I had a scam!! Someone said the Geek Squad had automatic renewal and I needed to fill out a cancellation form. They sucked me in and before I caught the scam, they were in my computer wreaking havoc!! My stupidity but be careful. I ended up losing a lot of data and the use of my computer, plus was yelled at by the perpetrator. When I tried to hang up and disconnect they kept calling back! Very annoying.

In need of a tv repair. A frustrating experience because I worked with three different people during the process. I endured wait times for parts not ordered that were supposed to and commitments not met.

I sent my laptop for screen repair, came back with the touch screen not working and they sent it back out for repair. I get a email saying to pick it up then Another email saying it’s being sent back. Without telling me They sent it back to fix hinge (I’m assuming it was broken during shipment) and now they are trying to get me to pay for it. I’ve been calling and using chat and no one has given me a straight answer. 2 months later and I still don’t have my laptop back.

At least for appliances Geek Squad subs out their work. They find the cheapest available provider irrespective of their qualifications or service history. The company they wanted to send to our home had horrible reviews and several BBB complaints. Additionally, they were not LG certified providers, when there were plenty in our area. I finally hired my own company, eating the cost of the repair AND the cost of the extended warranty. I'll never do business with Best Buy again, which is sad because I've been a long time, repeat customer.

Issue was laptop with Windows 11 not recognizing any wireless mouse. Spent 3 hrs on the phone, transferred many times, many refusals to transfer the call to a more experienced person, computer was left without the session closed by one person with no call back, another one just texted, "Will contact you when I finish," no call back. My computer was left with my email removed and my computer search system cannot open the locations I need to go to reinstall my email.

Computer HDD failed within a year of purchase of the system from Best Buy. Had a Geek Squad contract. Took it to them & they installed a new SSD but were unable to recover any data from the old one. Sent old HDD to a 3rd party service (Rossmann Repair Group) who recovered the data & told me it wasn't difficult.

Purchased a new Mac desktop as my old one just packed it in, Uptown department did the data transfer and set up for me over 3-4 days. They tell me the plan I purchased for warranty and 24/7 Geek Squad service the Acronis will not work on my new computer but they are not willing to give me a monthly discount on my monthly fee. They also told me that the hard drive on the new computer was smaller so they had to put some of my important data on a new external hard drive for me.

They do not honor Service Agreement for customers, since July, had water leak from bad Geek repair, after 2 months 7 repair visits still not fixed. Now new problem and another week again. Use every delay with wording in service agreements not to replace a damaged machine after 2 months.. Originally in July, made noise on spin… Repairman came - did not test cycles on two occasions - then Water leak causing Extensive damage to interior cables etc. and damages to my flooring - insurance claim. Pure negligence and I have put up with no washer this long and it continues.. Don’t buy their agreement.