Geek Squad Reviews

I was offered to change my plan year ago with promise to get free security system (what I had actually).... I was told maybe I will use one more device and need it... OK, I agree. All year I paid more expensive monthly fee then before (I used Geek Squad for years), and now they say my plan is expired and I have to pay renew fee. My question is: WHY I WAS TOLD IT NOW, NOT DURING NEW PLAN OFFER YEAR AGO? And do not tell me about terms and conditions: you new I will not read it and you told everything what is good in your plan and never mention about what is bad, despite of I always ask about bad surprises whenever I am offered something new. I wanted to ask the agent if I can return to my previous plan and I was disconnected. This is really mean. No wish to use it anymore even if I have to stop using computer and internet.

I had a similar experience when I took my laptop in for repair. I was rudely informed that I needed to go home and login to make an appointment. I could not believe it. I left and had my repair done by a local family run computer store that was much more friendly and cheaper and did not require a previous login before I could talk to them. Whoever runs that division of the Geek Squad should be fired. Over 1600 reviews with the average of 1.8 stars. Why would anyone go there?

Most bad service in the world. Will never pick up phone call if your washier had problem and you want to repair and exchange! Even they approved your exchange and they will never pick up the phone call for change for you. It’s a scam company.

Bought a nice $1000 Victus laptop from Best Buy. It worked fine for almost two years, when it suddenly wouldn't take a charge from the adapter. Took it to Geek Squad and they sent it to the service center for repairs. Two weeks later I got it back with a replaced battery and motherboard, but suddenly it had screen flickering when I ran certain software. Took it back to a Geek Squad at a different store (couldn't send it from my nearby store because reasons) and they sent it back to the service center.

Geek Squad tried to repair my Dell i-7 computer. Best buy Geek Squad are the worst in terms of service, time to repair, and lousy job. Geek squad said my CPU was corrupt. Dell and tech repair company both said Geek Squad is wrong and they are wrong!!! I want my money back from the contract I signed for a year service.

Horrible. Can’t get timely help in Watson Store in Warner Robins ga. Drove to store only to be told I need to go online and make appointment! There are employees standing around and doing nothing! Approached manager who set appointment. Repair took twice as long as we were told, and when went at APPOINTMENT time to pickup, no one to help! Come back tomorrow, not even manager could handle! Picked up next day and part of repair NOT done and now part keeps coming off that was fine before they “fixed” it!

If I could give them a negative score I would! Called to have my dryer repaired, they said they could be at my home on May 9 and they would send an email the day before to give us a 4 hour time span. Me and my husband both work so when they didn’t send an email I called them and they said they would be at the house between 12:30 and 4:30 so I left work early so l would be home by noon! So the tech calls my husband's phone at 10 am and says I had a cancellation can I come early!

All I needed is for them to replace a motherboard and fix the bios. They pull out all the hard drives and tell me, "it's fixed".. it is not. Talk a bit, and they tell me to buy a new computer in store.

Totally unacceptable experience with Geek Squad. I visited the Best Buy/Geek Squad store and was advised to call Geek Squad. Called their phone number and automated message advised that wait time is One hour 50 minutes. After waiting 90 minutes on the phone, the system was still telling me that wait time is one hour and 28 minutes.

Well it was a complete waste of time dealing with the Geek!!! He came, he saw and wasn't interested in doing his job, found all kinds of excuse NOT to install my TV support on the wall, It was concrete cement wall and according to him, the plaster wall would collapse under the extreme weight 25lb of the TV. I went to Canadian tire, get 3 screws for concrete each capable of taking a 425 lb stress and now that I've hung my TV and all its cinema system on to the support I can honestly say; do it yourself, you'll save money, time and stress from incompetent Geeks!!!!!

I had a very poor experience with Geek Squad. Overnight my computer updated and I lost all my files on the desktop. I called Geek Squad to help since I am a Total Tech member. The rep on the phone forwarded me to second level support. The noise on the line was quite loud, and it was difficult to hear the technician. After about 15 minutes of fruitless conversation, it became apparent that the tech was not going to understand my issue and would not be able to help. I then called Carbonite to inquire about a restoration of my files since I am a customer of theirs as well. The Carbonite tech immediately understood my issue and resolved the problem within 10 minutes. The Best Buy technician was clearly out of his depth. I would highly recommend Carbonite, but I would strongly recommend against using Best Buy Total Tech. They're probably good at scanning your computer for viruses, but not much else.

I finally got rid of Geek Squad tonight! It is a relief after YEARS of their uselessness. The "techs" know the very basic/minimum about computers, phones, TVs, or anything else electronic. They certainly aren't "experts." Many techs have an attitude and you will soon discover they will not help you no matter how expensive your plan is, unless you bought the product at Best Buy.

I brought my iMac into the Tuscaloosa Best Buy. When I found they could not really know how to fix it and did not even have a power cord or keyboard for mouse in stock, I walked out with computer in hand. Then when I got home, I saw that the Geek Squad person charged me $85 for repair work. No repairs were done at all. It was put without my permission on an existing credit card they had on file. This is no way to satisfy a customer.

Terrible service from Geek Squad appliance repair. On the phone and online chat with various "agents" who keep giving wrong information, "accelerating" the claim to another department, and extending the call back time to arrange a dishwasher repair. Totally unprofessional and uncaring attitude. Don't bother with their extended warranty, you won't get any service. I'm still waiting for an appointment for a repair and have given up.

My son had dropped his phone and cracked his screen (always have service plan/protection for kids and phones lol)! I called Apple. They set me up to get replacement phone at BESTBUY COLUMBIANA IN COLUMBIA SC. I got there little late for my appt due to traffic, I walk up and a nice fellow named Chris was there to greet me. I was sitting there while he examined the phone and say, "Oh no this is considered catastrophic damage!" I said, "Chris I called APPLE and described the phone and said no problem it will be covered under your warranty and there will be a replacement phone there for you." He says, "NO sir sounds like APPLE just wanted to get you off the phone!!!!" THIS IS THE WORST SERVICE!!! He was rude and all he wanted to say is NO!

Horrible service for a very expensive price. Unbelievably bad deal. Don’t ever use. Super expensive and extremely bad sales advice. Don’t trust a thing these guys say. They charged me $1000 to switch 2 tvs. Less than two hours of work. Sales people misled me about costs of membership. Customer service refused to help. Horrible service and company.

I have Best Buy membership and enjoy free online support from Geek squad. I called them to fix a simple Network problem and I was handed over to 4 different departments repeating all of the info about myself and the problem. After the last call I was transferred to the general mailbox as with step 1 with deciding if it's worth another hour of my time again.

The worst experience by GEEK SQUAD. Charging customers for nothing. After one or two years that they charging you, if you need help they will charge you almost the same as fixing the problem outside. Please do not waste your money and your time when you need their support.

Unbelievable how the quality of the service has deteriorated since I first started using Geek Squad computer tech support. All the agents are offshore. I find that maybe 1 in 10 knows what they are doing. Communication is hampered as most English is a secondary language so communication between the first person I am connected to and report the problem I am an having in most cases does not communicate with the next tech in how I reported the problem. When the repair is made I must call back the next day for another problem they created while patching the repair I needed. One big joke on us consumers.

I used to tell people Best Buy Geek Squad was the best, online repair now, you must bring to the store where there are lines even with appointments. They used to remotely come onto computer and deal with slow computers and updates. Horrible, waste of time and money. I liked the international nice expert people. My Best Buy days are over. We need a new innovative online young tech company, where are you. You are needed! Young tech people.

Wow, just wow. I'll ask you simply: Do you believe it is normal to go to Best Buy and have Geek Squad charge you $50 (cdn) to install a new Hard Drive, and then when you pick it up 2 days later your PC is taped up inside its carry box and they don't confirm it's working properly...and when you arrive home and power on the computer you don't see Drive D? Ask yourself, "I just paid $120 for a hard drive at the Best Buy counter and then a further $50 at Geek Squad counter, waited 2 days, and they didn't even have the common courtesy to initialize, volume select, and select a drive letter?" ...Is that normal for a reputable company calling itself 'geek squad'? Is it also normal to have NO ONE over a period of 2 hours ever apologize for me feeling angry and frustrated, even expressing that verbally - albeit as politely as possible as to not shoot the messenger - it just seems to me to lack any kind of good business sense.

I purchased a Nest thermostat from Best Buy just before Christmas. Geek Squad came out the first week of January to install. I had noticed the furnace was a little difference but just figured it was the new thermostat. About a week after, I noticed the house wasn't really getting warm at all, and the air coming from the vents was cool. I thought maybe there was an issue with my furnace so I called a HVAC tech. When the tech arrived, he checked my thermostat which was installed incorrectly. The wiring wasn't input into the correct terminals. He then checked the app on my phone and noticed geek squad had set my APP up saying it was an electric furnace vs. a gas furnace. This was in a garage and the furnace was right next to the thermostat...so any simple individual could tell this was a gas furnace.

Simple fan error and HD wipe turned into 3 weeks of nothing except getting comp back with same issues…not wiped and still fan error. Had to bring in twice, parts replaced without authorization which was posted on work order.

I sent my computer out to get fixed. And it needed to get wiped. That's fine but when I got it back my windows was wrong. Came back with Windows 10 when I sent it out with Windows 11. Had staff ask if I'm sure. Of course I'm sure, I paid for it. Now they have to send it away AGAIN and I just don't get why the people who wiped it wouldn't put it back to normal. Now I've wasted time and gas for something that wasn't done right yet that's their job.

Geek Squad staffs did not explain in detail about the membership cancellation fee. After 30 days, there's a membership cancellation fee. Geek squad only helps me to remove a hard disk from an old laptop. This service only costs $40.00 and I did not ask for any other services from them. On nov 14, the staff charged me $ 22.39 for the first month of the membership and she removed the hard disk for me on that day. On Dec 18, I called for ask the membership cancellation because I received a note from my bank that Best Buy already charged me for the second month of membership fee. The Best Buy staff over the phone told me to pay about $2xx.00 for the membership cancellation. I said no one told me I need to pay for the whole year membership fee. He told me to consult in the store.

My Tech John ** came on time, very neat. He was very Knowledgeable and spent time to teach me how to work my door ring, just wanted everyone to know you can trust the Geek Squad. Yes I will always buy my product from Best Buy.

I purchased a washer/ dryer through Best Buy. They use Geek Squad for installation. First, they got my name AND phone number wrong but showed up anyway when no one answered the phone. Then they said they didn't have the hoses or plug and I would need to purchase those things. The contract said they would bring the proper installation supplies. They came back (still called the wrong number because they didn't bother to correct it apparently) unannounced. They installed the washer/ dryer but didn't level it properly so the unit isn't working right. Now they want me to take another day off of work so they can appear (probably unannounced) within a 12 hr time frame. Never again will I purchase anything from Best Buy that requires installation.

I took my iPhone in for a battery replacement and wound up with major screen damage. G/S refuses to accept liability or remedy the situation. I’ve been gaslit, interrupted, and given the runaround for 4 days. Corporate doesn’t seem to actually exist, the call center claims to not have supervisors available, but agreed G/S has liability and must replace my screen, but I return to the store only to find the notes call center made don’t match what they told me in the phone & was yet another waste of my time. I will never trust Best Buy or Geek Squad again. I only went to BB because they are an Apple authorized repair provider and they are easier for me to access than the Genius Bar inside the mall due to my disabilities. I will never do that again. Best Buy G/S has wasted my time and cost me $290 on top of an $80 repair. They don’t care about their customers, are deceitful, and rude.

I had an insurance plan with Best Buy through the Geek Squad. I contacted them because my cursor was all over the page and I had no control over it. They looked it over and told me that the driver toolkit was damaged, the network was compromised and there was a Trojan involved. I asked them if those things were fixed if it would fix the cursor issue. They told me yes. I paid almost $700 to get this fixed. They told me it was fixed and when I tried using the cursor it was worse than before. BEWARE. THESE PEOPLE ONLY WANT YOUR MONEY.

I had a scam!! Someone said the Geek Squad had automatic renewal and I needed to fill out a cancellation form. They sucked me in and before I caught the scam, they were in my computer wreaking havoc!! My stupidity but be careful. I ended up losing a lot of data and the use of my computer, plus was yelled at by the perpetrator. When I tried to hang up and disconnect they kept calling back! Very annoying.

In need of a tv repair. A frustrating experience because I worked with three different people during the process. I endured wait times for parts not ordered that were supposed to and commitments not met.

I sent my laptop for screen repair, came back with the touch screen not working and they sent it back out for repair. I get a email saying to pick it up then Another email saying it’s being sent back. Without telling me They sent it back to fix hinge (I’m assuming it was broken during shipment) and now they are trying to get me to pay for it. I’ve been calling and using chat and no one has given me a straight answer. 2 months later and I still don’t have my laptop back.

At least for appliances Geek Squad subs out their work. They find the cheapest available provider irrespective of their qualifications or service history. The company they wanted to send to our home had horrible reviews and several BBB complaints. Additionally, they were not LG certified providers, when there were plenty in our area. I finally hired my own company, eating the cost of the repair AND the cost of the extended warranty. I'll never do business with Best Buy again, which is sad because I've been a long time, repeat customer.

Issue was laptop with Windows 11 not recognizing any wireless mouse. Spent 3 hrs on the phone, transferred many times, many refusals to transfer the call to a more experienced person, computer was left without the session closed by one person with no call back, another one just texted, "Will contact you when I finish," no call back. My computer was left with my email removed and my computer search system cannot open the locations I need to go to reinstall my email.

Computer HDD failed within a year of purchase of the system from Best Buy. Had a Geek Squad contract. Took it to them & they installed a new SSD but were unable to recover any data from the old one. Sent old HDD to a 3rd party service (Rossmann Repair Group) who recovered the data & told me it wasn't difficult.

Purchased a new Mac desktop as my old one just packed it in, Uptown department did the data transfer and set up for me over 3-4 days. They tell me the plan I purchased for warranty and 24/7 Geek Squad service the Acronis will not work on my new computer but they are not willing to give me a monthly discount on my monthly fee. They also told me that the hard drive on the new computer was smaller so they had to put some of my important data on a new external hard drive for me.

They do not honor Service Agreement for customers, since July, had water leak from bad Geek repair, after 2 months 7 repair visits still not fixed. Now new problem and another week again. Use every delay with wording in service agreements not to replace a damaged machine after 2 months.. Originally in July, made noise on spin… Repairman came - did not test cycles on two occasions - then Water leak causing Extensive damage to interior cables etc. and damages to my flooring - insurance claim. Pure negligence and I have put up with no washer this long and it continues.. Don’t buy their agreement.

I bought a phone and I purchased the protection plan on it. Recently my phone had broke and I had made a claim through Geek Squad. They said that they would send me a new one and I could mail back the old one. Unfortunately they did not attach any tracking information to this product claim. It’s been three weeks and they can’t tell me where it is, if it’s been delivered or when it will be delivered. They charged my credit card for full price of the phone even though it hasn’t been received and so far nobody has done anything about it I have called at least 15 times. I have been in the Best Buy store twice and nobody can seem to help me. This is ridiculous and I will never purchase another product from Best Buy again.

I Scheduled an in-home appt and they never showed up and had no reason. I got the runaround between departments then they said they sent me a text which I never got because they have never updated my number after a year of me telling them to update it. Every remote session was unsuccessful every time. I have called them even on other issues.

I have dealt with all levels of staff personally. Very positive, incredible agents, highly recommended. Tyler, Fadi, Lizzi, Nick, Matthew Asset to Geek Squad. The above mentioned agents must be recognized as exemplary staff. Offer them a raise.

We ordered a TV and receiver, and media stand from Best Buy and as a Total Tech subscriber this includes installation. On the appointed day four Geek Squad associates arrived to install the equipment to our pre-wired surround sound system. Brandon was the lead associate and was professional, personable and did a wonderful job for us.

I checked out Geek Squad online to ask about the cost to resolve a camera issue. The chat agent advised they could diagnose my problem remotely. I advised that I had a Pixelbook Go laptop and was quoted $39.99 to detect the problem. I paid and was sent a link to allow remote access but the rep couldn't access my laptop. After a few attempts I again advised that I had a Chromebook and was told they can't access them. What?! I said what I had in the beginning. The agent then said call customer service for a refund. Here's where it gets good.....And by good, I mean worse.

Geek Squad warranty active and called to get screen protector replaced. They said it takes 5 days and they keep the phone!?! This business should be avoided- unacceptable timeline for a 5 minute repair.

It's been from August 7 to August 18 and I still haven't received a replacement phone. I get pure ** of excuses and, "Wait for another day for your phone to arrive," and no phone. It's frustrating. No one can tell me why my phone has not been delivered by the carrier.

They held on to my laptop for a week but did absolutely nothing to even try to fix it. They claim they tried to call me to discuss it then after researching the issue found they had not called me after all.

We sent my son's Alienware to add a secondary hard drive, one for school stuff, other as he play games, This was written on intake, told the lady she can verify herself nothing's wrong. She was like it’s all good, took in, on phone we were told 40. When we got there they charged more, no explanation, just ignored that, anyway Y Sunday we get a call from a tech, we asked is it ready to be picked up, he goes, "No, we can’t reboot it," I’m like, "What? Don’t tell me you all screwed up a simple add on," he went on to sugar coat, added more cost. I’m like, "No, nothing was wrong with it. Fix your issues," silence for a few. He tried same story, I’m like, "Fix the ** thing. You all broke it so fix it, let me speak to your supervisor," then he hung up, note you call and a national call center picks up, so I have to go through the same thing.

Paying Geek Squad insurance is useless if you ever need it. They`ll send you broken used cell phones and will charge you saying the damage was your fault. Also customer service is horrendous. Run away!!!

I purchased to warranty plan for my Samsung phone. I expected to be able to go to Best Buy or call and bring in the phone and come out with a new one as specified when I got the plan. Unfortunately, I could not do it in store. I had to do everything over the phone which they told me would take 10 days for a new phone or give them a deposit of over $1000 plus 225 for the replacement. This is a terrible program. I wish I had never signed up for it. Completely not worth it in the end as I have paid monthly for over a year now. I don't recommend Geek Squad protection plan to anyone.

First of all, it took 30 days for them to come out. The tech screwed up my printer, so I called them, and I had to wait another 30 days for the guy to come back fix his mistake. The day he was supposed to come out. I was called to say he couldn’t come out and they wanted me to wait another 30 days so I told them to screw off. So to recap, I would’ve been waiting 90 days for them to hook up my printer, which is all I asked them to do. Definitely do yourself a favor and look somewhere else.

I purchased a new laptop in June, along with the Geek Squad add on for extra help. Not going to detail the slow service at the store (Reno, NV), or even getting anyone to answer the phone for an appointment to transfer data from my old one to the new one (ended up doing it myself) Now, I find that calling the 24/7 support line for an unrelated issue, I was on hold for 20 minutes, and when it finally rang through, there was just silence. I kept saying "hello" for about 5 more minutes with no reply, but the line was active. Patient, I hung up and called back. This time, holding for 22 minutes, when it rang through, same thing, but this time someone ended the call.

I would prefer to give them less than 1 star if possible but it's not.

I brought my computer in to be fixed, left it with them. They fixed it. However when I was reading one of my Kindle books, I noticed my page moving up by itself as though someone else was reading it. I am thinking the IT guy got my computer info and hack Into it. I don’t recall my computer ever doing that before… I really do not trust GeekSquad! Disconnected my computer from the internet for weeks at a time.

It took them months to complete the job, many different techs and recently I had a simple issue with a TV they installed. They sent out a tech that only works on computers then a guy that said I needed to do a lot of work and in the end I called DirecTV and we paired the remote. In about 5 min it was fixed. I will never use them again.

The lady I was conferring with went back and forth to explain what was explained to her from someone else in the back to me. It was clearly evident she was not aware of anything she was doing at all..

I just wanted to say that the Geek Squad helped me out significantly. Was having issues with my Apple Watch not pairing, Apple was no help but you were able to help out. All worked out, thank you guys so much!!

Don’t go into retail store without an appointment! No appointment no assistance! Two days in a row at Apple Valley MN location. Nathan the manager was most unhelpful, and nonempathetic. Was in the store the prior day for cell phone assistance, and it was a very disjointed experience. Asked about pc help moving files and they said, sure, just bring it. I said I could do tomorrow! They said fine. No offer of making an appointment. Went in and manager at Geek Squad would not allow me to receive assistance based on staffing, etc., and stated this was an ongoing problem for customers.

I purchased a computer at Best Buy at the advice of Geek Squad. They could not set up the computer and advised I contact Geek Squad online. The agent I spoke with did not speak English well and sound like he was in the middle of a party. He could not even tell me how to turn the computer on - subsequently I found out that the power cord purchased with the computer was not operational. I returned to Best Buy - the agent told me they could not replace the power cord - a manager intervened and ordered one for me. Then I was told that they could not set up my computer in store and I would have to have an in-house visit for an additional $99.

I paid for full service support. They look for anything to charge you for on top of incorrect installs they claim is not their priority or anything they can do anything about. On top of that he was RUDE on the phone when I asked, "So is this what you call full service that I paid a lot of money for?" He snickered and said, "Yep sure is" and hung up on me.

After paying for a TotalTech Service, using the service was frustrating and disappointing. After picking up computer for repair, the primary issue not fixed. I spent 6 hours+ from Chat & Remote Session. 4 Agents later and several Chats initiated, unwanted app still not UNinstalled as requested. Rushed online repair session. Response from Agent was contrite and contrary to Recap provided. Clearly stated in Chat to UNinstall one app. Each time an “optimizing” process was done but “renewed” app instead of UNdeleting it. Response time was excellent and the assessing agent that set up remote sessions for a Tier 3 tech was timely but instructions were either not communicated to Tech or was ignored.

Let me start by saying I have been a loyal Geek Squad customer for nearly 20 years but the current people I had to deal with bear no resemblance to the company I knew in the past. They answer the phone and are clearly non native English speakers. They are hard to understand but that's not the issue. First they ask you for a good phone number so they can call you back in case the call drops. Then I spoke to a gentleman who asked to put me on hold a number of times while he was trying to set up my appointment. He was about to do it for the 4th time so I asked him why does it take so long to set up the appointment? It was a legit question and I wasn't rude. He hung up on me.

I am a Totaltech Member who recently moved and needed to have TV Mounts installed. On 6/8 I called supervisor and he said a Tech would be here 11am. No call and no show. When I let them know they said I had to reschedule and the soonest they could get to me was 6/15. Why do I need to wait so long if your side screws up. You call and escalate the situation, speak to those with very heavy accents and they do nothing for you. I even had a manager tell me he could not give me the address to the corporate HQ's so I could make a formal complaint. Of course on this review I will get some sort of apology but nothing significant will change. TERRIBLE CUSTOMER SERVICE. DO NOT RECOMMEND.

Rude and unhelpful—don’t waste your money with this service—called them to get help installing the drivers on my new printer and talked with an agent who refused to speak up so I could understand him—he was extremely rude, refused to help, and hung up on me. I finally called HP tech support and received outstanding service and my problem was solved—save your money and don’t do business with Best Buy or Geek Squad—

Avoid Geek Squad online. They gave analysis and cost for wiping our Mac clean and when we made the drive to the Best Buy store, prices were nowhere near what we were quoted and the analysis was completely wrong. Avoid the Geek Squad... Save your time, money, and aggravation. We understand why they are only given 2 stars.

Received the Geek Squad protection plan and was told I could cancel it after one month. I have called Geek Squad by various forms of communication on three different occasions to cancel with no resolution. Geek Squad/Best Buy continue to bill me monthly $18.99 without my consent and ignore the fact I have cancelled this service. I will never buy from Best Buy/Geek Squad again. Deplorable service. I have taken Best Buy/Geek Squad to the Better Business Bureau and they offered me to call back and correct their error myself!

Spend half an hour of my time on the online chat with person by alias of Cecile CCM_GRA and they just kept telling me that I don't have coverage and refusing to try to be helpful. They told me I should go to their website or go in person to a store after I've injured my knee badly and cannot go in person to a store. After I explained the situation they hung up on me in the chat. Absolutely terrible experience and I can't believe how much I'm paying to subscribe to their "lack of" services. I recommend staying away from Best Buy Geek Squad if this is how they treat their customers.

I bought a $2500 tv and was sold an extra warranty for $550 and then told that for any reason if not satisfied with the tv I could exchange no questions asked but now the tv is not working and Geek Squad sent a repair guy 3 times for the same problem and in the end he said there is probably a glitch and I should ask them to exchange the tv. So now after many attempts on the phone with geek squad up to 1 hour they are giving me the runaround and no one is helping me. Never have been so frustrated with a company so please do not buy this crazy expensive extended warranty 'cause it’s a scam!

I bought my 70inch Samsung TV from Best Buy over a year ago with 5yrs geek squad protection. The TV has an audio problem and after speaking with Geek Squad associate and unsuccessful troubleshooting, I was told a tech will be sent to my house. I was given an appointment date of over a week. I explained that I have 5 kids at home and the waiting period was too long. The associate told me that was the earliest time he could get. I told him, if I have to wait that long, he should make sure everything would be set and the TV will be fixed on the appointment. If it cannot be fixed that date, the who have to replace the TV as my kids will not be able to wait again.

I returned a microwave for repair or replacement. The microwave was shipped out the next week, not the week in which I returned it. It was sent out for repair, which I was told that most of the time they were replaced. I was not notified when the microwave was sent back to the local store for pickup, until I actually went to the local store, in Alexandria, La, to see what the status was. I was told that the microwave was actually there and in the warehouse. While explaining to the Geek Squad Associate, Billy, what had transpired, he started saying I was rude to him. I was shocked that he was calling me rude, when I told him that I knew that he was not responsible for the problem. He then contacted the Assistant Store Manager, in front of me, and said that he needed to come over because I was rude.

Who should we trust??? Best Buy has been referred for a technical support program $200 dollars yearly fee to customers of this third company Geek Squad. When I call for help I have been toasting from one agent to another five agents for two hours. The last one was browsing on my computer for personal information. They even got to my home security Camera. Absolutely bad experience wasting money!

I have been a loyal Geek Squad customer for almost 15 years. Up until recently, the service was ok (not perfect). The ONLY reason I am giving this 2 stars instead of 1 is because of the satisfactory service I received up until now, and for dealing with workers who cared. But then last month, I called for service because my microphone wasn't working. A tech logged in remotely to do the repair, and after 2 hours of doing who knows what, they disappeared and sent an email to say it was fixed...but it was not. So I called back, and it happened AGAIN!

I purchased the Tech Program with my new tablets. I went on the Best Buy website to have the Geek Squad clean up my laptop. I ended up with a scammer getting into my laptop. He went into my Amazon account and purchased $1500 in gift cards. I called the Best Buy fraud department and they basically said "too bad". DO NOT LET THE GEEK SQUAD TOUCH YOUR TECHNOLOGY. They know these scammers are out there and they are not protecting their customers. We are done with Best Buy.

It’s a bit ridiculous that you make an appt with Geek Squad to get your cell phone battery replaced and when you get to the store for your appt they tell you they have to order the battery! So then you have to come back. That’s a ridiculous waste of time and very insensitive to the customer. You tell them what phone you have when you make the appt - so how about ordering the part if you don’t have it? The appt was made a week prior to the actual appt - so there is no excuse except policies and procedures that aren’t customer friendly.

Washer/dryer hasn’t been working for 4 months. Called numerous times. Sent a technician who didn’t fix the problem. Second visit same thing. Wasted so much time and no one wants to fix the problem. They keep saying a manager will call back and no one has called me back.

They give you a 12 hour window for service up until the day before! Who can do that? I asked to cancel my account and was told I would get $50 back! I PAID $220!!!! Really!!?? I would say "STAY AWAY!" FAR, FAR AWAY!!! Then they do NOT have an e-mail contact!! What a SCAM!!!

In January I had a computer that wasn't working, so I took it to them to fix it. I signed a year service contract which cost $100. They have NO telephone support to check up on the repair. I left dozens of messages and no one called back. After the date for the repair had passed I drove 50 miles to pick up my computer, only to find that it was in pieces and still being repaired. I was furious so I asked them for my computer. They took another half hour putting it back together and gave it to me. They apologized and said that they would give me a full refund of the $100 I had paid them. Now, a month later, still no refund. DO NOT USE THEM! They are either incompetent or too busy to meet their promises. Either way, I would recommend staying away from them.

I subscribe to the Premier Best Buy Support which includes Geek Squad. As I plan to purchase major appliances soon from Best Buy I will keep the subscription however the Geek Squad customer contact support is far far below expectations. I called with a simple request that the Geek Tech solved in less than 2-minutes however to get to this person required 3 calls each of which read scripts, did the same scans and then waited to speak to a "buffer" to the Geek Tech who supposedly writes up the technical issue and then submits for the Geek Tech to work on.

I had an issue my dryer. Nicholas, from Geek Squad, came out and diagnosed the problem. He ordered parts and returned to fix the dryer. He was very honest and only fixed what was wrong. He was prompt and courteous. I would highly recommend!

My TV, three years old bought at Best Buy has a service package that cost me 186 dollars. The Geek Squad was great when I bought the TV and set it up for me. There was a small charge even then and some cables to buy from them also as previously unmentioned. Today with my service package not ending until May (it is March now) I spent most of the day trying to get someone from Geek Service to fix my TV that went out today. First the calls to the phone number did not work as you are given a stream of buttons and finally I got a person who appeared helpful and with my info re number of plan etc and TV model (mine is a 75 inch TV) etc, he set up a Geek appointment.

Wow, Geek Squad Total Tech Support just FAILED ME BIG time. Has lost my trust and confidence. During a call to tech support I was told one thing, then was put on hold, then hung up on. I called back and then they shuffled me. Was told by this new shuffle agent that the original person gave me misinformation that the second tech "Corrected." But THAT was the actual misinformation, because I came up with another question and called back and the 3rd time and was told the 1st tech was right. So, I wanted to lodge a complaint and this 3rd tech decides to stonewall me. I also had great difficulty understanding his "English." Are there no competent, communicative, English speaking, see-it-thru-to-the-end-of-call-professionally techs anymore? Geek Squad - I pay too much money to be treated with such across-the-board poor service.

I lost my Microsoft 360 product code. Had to call Geek Squad to get a new product code generated. Keep getting hung up on SEVERAL times. You will get an email up to 72 hours from now. I have talked to over 10 people in a 2 week period. Or none because I get through and they hang up. So I keep having to call back after 3 days because they never sent an email. Call back. Start over. Wait 72 hours!

On October 24 2022 I was defrauded. I took my computer to Geek Squad for repair. I had to replace all my cards so I could only pay in cash. They said to come in anytime after getting my card and I would be enrolled. Just got defrauded by someone emailing me in name of Geek Squad. Won’t enroll me saying I came back too late.

I purchased a washer and dryer that is now one year old. I have a warranty in effect for another year. I scheduled service because the washer will no longer turn on. They never showed up. I called customer service. They told me the notes say the delay is because they ordered a part. They could not order a part because no one has been here to inspect the machine to determine what is wrong. Subsequently I have had to call 7 times and I have spent 3 hours on the phone to try to get someone out here. The story keeps changing. They keep telling me someone will call me back yet no one does. They tell me the repair person will call, but can't tell me who that is or when they call. The phone operators are completely incompetent.

On Tuesday February 21, 2023 I contacted customer support at Best Buy regarding a laptop repair. Before I made an appointment and drove 45 minutes to the Port Charlotte Florida store to repair my laptop, I contacted Customer Support to make sure that there would be no issue with the repair. I had purchased the laptop on 10/20/21 and added the 24 month Geek Squad Protection Plan on my $799 laptop for $199. I was told that since my Geek Squad contract expired after 12 months that the Protection Plan was now void. I eventually spoke to Isaac, a national customer service manager who said that that was their policy. After I complained that this was really a 12 month Protection Plan that was covered by the manufacturer for 12 months he said and I quote "I don't care and you can complain all you want!". In my opinion this is a classic bait-and-switch ploy that should be against the law.

A month ago I bought a printer from BestBuy. Store customer service offered me a protection plan for all year, if happened anything to the devices as: printer, TV, tablet .. Geek Squad team going to help us or we can make an appointment someone from BestBuy team can come to fixed the problem. For better convenience we have been calling for questions Geek Squad agent.

We bought our washing machine from Best Buy 2019, of course we got the Geek Squad trusting it will be worth it… Fast forward 4 weeks ago, washing stopped working, 3 technicians came to the house. 1st it was the water issue. 2nd it was some water regulator, last week it was the computer. They sent out 3 3rd party support (mark appliance) and nothing has been resolved. And mind you, they didn’t even tell you need to contact the office to confirm/schedule the Appt. Meantime we spent our time and money to have our clothes washed on our local laundry. I complained about why it took forever, well, all the tech support does is apologize. I asked for a senior tech to help us out, I was told they put in the request and will get a call from them after 34-48 hours, guess what, no call! Isn’t this supposed to take care of the appliance when it has issues? And not give us a runaround? I wished we never got Best Buy geek squad.

This company sent me an email about a renewal bill for $268.19 and I immediately called them to cancel but the guy on the phone told me I had to get on my computer and type in an address anydesk.com and once there I needed to download the app on the site to get my order cancelation form. He refused to tell me what payment form they were charging me on and he refused to mail me the form. After this my husband got on the phone and told them they were acting criminally and that he would file a formal case against them since I had never ordered their services. Stay clear of them.

Received an email that I had purchased a protection package $370.00, and to phone an 800 number within 48 hours if I desired to cancel. Called the number, and requested cancellation. He then had me begin a lengthy procedure which included setting and giving him the password to remotely access my computer. I was uncomfortable with this. I requested an email address, so I could cancel in this manner. He said it was not possible. I told him I was going to contact my bank and have them stop any payment on my credit card. At this point, he hung up on me. I phoned the bank and they indicated it sounded like a scam to get my information. Steer clear of Geek Squad.

I went here to get my Asus ROG-STRIX laptop fixed after the screen broke, and now every time I use it, it crashes for no reason. It NEVER ONCE did this before we took it there. The fact that they actually think I'll take it back to get "fixed" again is embarrassing for them.

Called Geek squad to come out and do a reasonably simple installation. They were supposed to show up between 7 AM and 1 PM. They never showed up. Called customer service and they said the tech would be there in 1/2 hour. It was two hours later, so I called again. This time I wanted my deposit back. Of course they take a deposit at first so this way they can screw with you and do a terrible job or not show up. Even the accounting department was terrible to deal with one of the worst companies I’ve dealt with over the last year. The most amazing thing was the employee on the phone told me they didn’t send out a geek squad member. They sent out a third-party handyman to do the job. Unbelievable!

So I bought three was going to be four TV's from Best Buy this year. One got damaged so I thought after buying the last let's see if it can be fixed. They said the protection don't cover physical damage. Then I was told I'd be give a refund in 10 days. Never got it. Then I'm told today. They send a gift card. I said, "Who asked for that, no no no. I paid y'all with a card. I don't want a card that I can only spend with you guys." So they cancelled and changed it then told me it can be another 7 days. So 16 days for about 60 dollars they never even provided a service for. These people are scammers in my option. It like paying to get a manufacturer's warranty you already got. I will not be buying from them again and thinking about not shopping Best Buy no more. 16 days to get my money back 16 days after they already cancelled my stuff. Is this how you run a business.

The Geek Squad Total Tech program is a wreck. I would not recommend them to a dog I didn't like. The WHOLE POINT of spending $200 / year on this program is to get prompt technical assistance for your home electronics. The ONLY thing these people are prompt about is taking your money. Their website doesn't work, and when the phone rep tells you they can't get to you for a week makes me wonder if they'd accept such treatment were the shoe on the other foot. I found an another outfit that's just as good as Geek Squad, A LOT less expensive, and much more responsive (as in showing up the very next day). I'd sooner drive off an unfinished bridge than use the Geek Squad ever again.

I'm a busy business owner who has bought A LOT of products, services. Whoever is doing the hiring at GeekSquad should be made Prime Minister, every person I've spoken to in ten years have ALL been easy to understand English speakers and highly qualified, and fast! Really fantastic.

Can I give them 0 stars??? Went in with my custom built PC and first off took them 5 days to get back to me on what was wrong and second it was an easy wipe fix of my SSD (which they still managed to screw up). When I go to pick up...my case is damaged... They dropped my 5000 PC... No compensation and on top of that...I was blamed. I then tried to cancel my membership because I'm never using that service again nor going into that store and they told me I had to wait for first payment to come out. I wait for it to come out (month after purchase of membership) and go to cancel today. They tell me because I didn't cancel within the first month I now had to pay a cancellation fee. WHAT A SCAM. And yes I did pay that fee. Please God don't get this membership... Support a local shop as I should have done in the first place because I ended up having to go in the end and had service that day and they handled everything with care.

I have used Geek Squad for installation and set up of major tech purchases from Best Buy in the past. Actual Geek Squad employees always came and I received great service. On recent TV installation, they sent third party contractors. They were a disaster. Were incapable of setting up TV. They tried to leave me with inoperable TV. I insisted they stay and figure it out or take TV back. Reluctantly they worked on it and eventually figured it out. I pay for Geek Squad. I had specifically asked Geek Squad customer service to not send contractors. I was ignored. I pay for efficient capable service. Did not receive it. This will impact my purchases at Best Buy in future.

Let's start with the good part. Jon **, General Manager at the Watertown, MA Store helped get my computer going. He was an angel. Patient, smart, helpful. The guy could be the CEO one day. My very bad experience was with the on-line "Tech Support Team". They were supposed to perform a basic tune-up and ended up wreaking havoc on my machine. They moved files without telling me; the tune-up didn't work (3x); worst of all, something was preventing me from loading and sending files. I SPENT 9 HOURS ON-LINE with totally unskilled techs who kept telling me things were wrong that simply were not reflected on the computer (e.g., you need storage -- NO, you need more space on GMAIL -- NO; this is because of your web domain - NO).

I bought a TV with protection plan! After 6 months still, I am waiting FOR THE SERVICE! I went to store, I chatted online with them, I called! Nothing happened! I DON'T KNOW WHAT SHOULD I DO WITH THESE WEAK SERVICES! I will never try it again!

Called to figure out about my laptop. The technician wanted me drive all around to find a certain card for it. Went through all the trouble and it didn't do me any good. Had to tell him 5 times they don't have it and kept going. Never again with these guys.

I bought a fridge with the insurance in Best Buy. 3 years later the fridge started to freeze in the inside back. This was creating that the fan was frozen and the ice maker was getting really bad. Since I had 5 years with Samsung they will come and change the parts affected many times. Then my manufacturing warranty expired and the Geek Squad should come to fix it. Well no. Before they come over to my house they tell me how much it will be. They want 500 dollars for them to come and change everything that they don’t even know what it is. This fridge should of be change from the beginning. Please do not buy Samsung appliances, they don’t last. The appliances are the worst.

My laptop display stopped working when I did a Windows update. External display worked fine. Send to Geek Squad to fix the driver issue. They called me a week later and told me they needed to replace my screen and it will cost $400 plus tax. (round numbers first clue of fraud, not actual work). I needed my laptop so I agreed but demanded I get the broken pieces back that they fixed for verification. They called me back in another week and they wanted to replace my motherboard and my monitor which will be $1400. They had no idea they already called me. I refused and told them to send the machine back. They sent back and Neither display now works. Basically a brick of a computer. Do NOT send your devices to these scammers.

I bought a desktop computer from Best Buy along with the Geek Squad coverage. I had problems setting it up with my printer. Was on the phone with them for 3 days. Each time they told me they had the problem fixed, but when I tried to print, nothing. I finally had to have someone else come in my office to look at it. They had the problem fixed within 30 minutes. I am very disappointed in the Geek Squad.

I bought Geek Squad coverage with my last TV purchased at Bet Buy. When my TV stopped working I attempted to make an appointment with The Geek Squad for in home repair. It took several attempts and three days of effort to get an appointment. Rather than book online their system requires a phone call to make an appointment. I was handed off three times to different individuals. They were wearing me down. Long menus and long hold times. The Geek squad is poorly organized and poorly run.

I've been trying to contact their customer service for 1 month. At the store, they tell me to send an email, then by email, they told me to call their 1800 number, and when I call it says I need to file online. But the online service doesn't work, every time I make a search on my product it doesn't return anything. I have tried calling again and sending emails but I never get to someone and the emails are never replied. I have 1 month left to use my tv warranty, and if I don't hear from Geek Squad before that I'm going to take legal action.

Robert, my in home Technician, was extremely Professional, Knowledgeable and Friendly. He resolved my issue I was having with my PC Printer in less than a half hour. He made the appointment on time and called a half hour before coming to my home.

I bought a TV from Best Buy, They have charged me $375 plus the material to hook up my new TV and they have sent these two guys by the name of Dennis and Joe from Geek Squad to do the job, first of all, they were very rude and at first, try to come in with their wet shoes like animals and since I have stopped them they came with an excuse to charge me more for the installation!!! I told them NO, and they took my TV away with them without completing the job that they have been paid for!!! I went to best buy at 225 High Tech Rd Unit 3 where I bought the TV and complain about this and they didn't do anything to fix it!!!! Please do not go to this location for any kind of shopping. They are horrible.

Shame on Geek Squad Protection Plan for appliances. Put in a claim for a 4 yr old fridge not working Aug 25, Sept 30 the tech deemed the fridge not repairable. LG sent the exchange approval to Geek Squad Oct 5 and here I sit without a fridge...2 weeks. I think this is disgusting and could be handled so much better.

I have been a Total Tech Member for 5+ years. Pre-COVID the agents were AMAZING! Now, they have one script, run their diagnostics even if not related to your issue, hang up on you, and really don't solve much. They ask me to bring my desktop in every time I call. The closest Best Buy is 45 minutes away AND it is a DESKTOP, not very easy to move. Every fix takes multiple calls and requests to do their job remotely. Sad to say, I will be looking for something new.

I purchased 3 yrs of Geek Squad service when I purchased my most recent Dell laptop because I wanted local service, but they can't do anything, just send it to Dell and lose it for months at a time. Do NOT use!!

Even if they wanted to sabotage this installation, the outcome would not be this bad... First they said I have to pay extra money for installation while the website said free installation. Then they installed the dash cam but they unplugged the amplifier cables, so there was no music (I had to drive back - to be accurate 14 miles one way)! Cherry on top; they forgot their tools in the car... A few days later I decided to check the SD card recordings to see the quality of the videos...and I found out the rear camera was not working!

Absolute worst customer service – please read before thinking about purchasing this protection plan. I have been paying into Geek Squad's cellphone protection plan since I purchased my phone (almost 2 years now). I physically damaged my phone and I called to begin the process of them sending me a new phone (the service this company provides for paying monthly into their plan). Geek Squad charged me some $1,800 to my credit card and told me I would receive a new phone in 3-5 business days. 9 business days passed and I still did not receive the phone I paid for. I called to inquire and I was told that the request was cancelled. That’s it, no explanation as to why it was cancelled & no one notified me to tell me, I had to reach out to them when I realized my new phone had not arrived.

Best Buy is a great shopping resource as long as you don’t need to return or repair something. Getting a qualified repair person scheduled much less actually completing acceptable work has been a nightmare. We’ve had multiple repairs and the issue is still not resolved. The latest claim has been in process for almost a month with the repair company calling to cancel 3 times already. Even though I requested a new company, the Geek Squad had the same repair company pick up the ticket again and now we are going through the same cancel/reschedule process. Do yourself a favor and find a better warranty.

This is a little bit dated, but I had to get it out there. I purchased a laptop through Best Buyback in November of 2018 and I purchased the 3-year protection plan through Geek Squad for it. I was really glad to make the investment into it as there were two separate times I utilized it. The first was when the original charger that came with my laptop had some exposed wiring from being ran over by chairs too much. This laptop was both my gaming machine as well as my daily driver for grad school, so I needed to be able to keep it working. The rep that met with me put in a claim to see if they could purchase me a new one.