Geek Squad Reviews

I bought a TV for over $ 1800 in 2019 and took a $ 31. 49 protection plan for a period of 5 year. I was told by Best Buy seller, geek squad will cover me for whatever to that Tv for 5 year. At the beginning of February 2021 I made a claim after my place got burned. I contacted them by they said I have to contact my insurance company. What a joke! On their plan it is said it will cover any accidental damage. Not only that they charged me for February even after my claim was denied 2 weeks later. I had to go back to Best Buy to cancel it from the store. Be cautious when you take protection with Geek Squad !! $31.49 is not cheap plan for almost 2 years. You will end up losing your item plus the money from their so called protection plan!!! Geek Squad = No replacement item. No money back from your protection plan.

The end result was that once I had an excellent geek, the problem was resolved to our total satisfaction.

Techs came to my apartment three times. Tech problem is still not resolved. Now neither the rep nor area supervisor return my calls. 800 number was worse than a joke. Same with online "talk with" us. Asking for a supervisor went nowhere. Oh, and when I pressed the "talk" button on the website, I received an automated call saying someone would soon come on the line.. 5 minutes and 40 seconds later I hung up when no one came on.

Geek Squad never showed up after confirming two appointments and never called. I tried to call the scheduling number and waited 30 minutes to tell me they want to reschedule again. There was no email to let them know I was dissatisfied and unable to connect me with a supervisor.

Their process is messed up. Agents do not enter the right notes into the file, have all sorts of questions for you but do not enter your answers, just to get to the actual scheduled appointment scheduler requires multiple calls, they transfer the call regularly and then 8 out of 10 times not to the right place/department. Technicians do not come to your appointment (travel) with parts. All parts must be ordered. Even the most routine items. Technicians do not run a full diagnostic on the actual machine, relying only on the error codes and what the internet posts as the issue with the codes, well that didn't work as a 3rd party vendor did test and indicated that he found the solution to be something different than the code would indicate... Did so by testing, but Geek Squad did not test.

Purchased an HP Chromebook in September 2020 with the one year Geek Squad protection plan. After three months of use the lid/screen lower right corner was breaking apart separating the screen from the lid causing a popping sound when closing the Chromebook. Created an appointment with Geek Squad at my local BestBuy in Citrus Heights on 12/28/2020. After waiting for over 20 minutes a gentleman came to the counter and asked who was next. This is where the poor customer service starts. Clearly I saw my name on the screen showing a 4PM appointment so instead of calling out my name he cuts me off to ask other customers when they were scheduled making it seem like I was cutting in line. My conversation lasted no more than 5 minutes after I advised of my situation.

I had an appointment on 12/24/20 between 7a-1p for redirection of speaker wiring and to install 2 new ceiling speakers. The Tech never showed up, called, emailed, or texted me. When I called Geek Squad after 1p they told me that the Tech couldn’t find my address on his GPS and told me I need to reschedule for 2 1/2 weeks later. I have a tech support plan although they have no consideration for that after you pay them. I’ll never use these Jerks again!

Geek Squad is simply a nicely branded product that sells you a promise but always fails to deliver. Firstly, good luck with getting a prompt repair appointment and when they do show up, it's always a 3rd party company. So basically, Geek Squad sells you their shiny 2/3/5 year maintenance plan and just outsource it when you need it. I had a refrigerator go bad, earliest appointment available was in 72hrs. Got a call from 3rd party company day before appointment telling me technician had an emergency call out on the day of my appointment and wont be able to make it. Sure, what could be more urgent than not having a place to store my child's milk. Pushed my appointment out by one day. In the mean time, I had food go bad and couldn't restock new items. Previous Geek Squad repair call I made was for a TV. Took 2 weeks just to have a technician take a look. Surely not the kind of maintenance plan you want to have if you ever need prompt service.

We bought a protection plan for our appliances. Our refrigerator stopped working so we called the Geek Squad. They said, "Oh, you will have to wait a couple of days for someone to call and schedule the repair." A couple of days later, we received a call, but they couldn't come for four more days. When the repair guy came we had been without a working refrigerator for one week. He walked in, listened for a couple of minutes and said, "Yep, that's the compressor. We don't repair that. Best Buy will call you in a couple of days." Then he left.

I had a one time purchase of Geek squad service last year to repair my computer at Fairmont Pasadena TX Best buy. I used my wife's Citi bank/best buy credit card for that. There was no agreement for auto renewal and we were not informed of any renewal this year. All I noticed was citi bank calling me and reminding me about a past due amount. I never keep any payments past due, so checked the account and realized that geek squad took 216 dollar for renewal of my service. Really? Called them to get the refund and they said they can only do partial refund only because we did'nt call in time. But there was no notification for renewal either. Now I have to pay 40 dollars plus 30 dollars late fee for the credit card. So I lost 70 dollars for nothing. Thanks best buy and geek squad. Keep cheating and stealing money from people.

We are APPALLED! To be given back a hard drive and lose over 1tb of photos (including all of our children's photos through the years, 10th wedding anniversary trip to Italy, trips around the world and more!!) and be told it's our fault?!? The flippin thing wouldn't even plug in to our computer! How the hell could we have done something?! Then leave my wife in tears and when she walks away, your Geek Squad manager in Sarnia, Ontario says "well that one's going to be a problem!" ARE YOU SERIOUS?!?!? YOU HAVE NO IDEA!! We are going to the top with this!! Please provide where we can make a formal complaint against the Geek Squad manager at the Sarnia, Ontario location as well as who we need to talk to in order to discuss our case! Shaun & Tara **.

I bought the best Sony TV that Best Buy had and paid extra for the total 5 year Parts and Labor Warranty- highly recommended by Jeff, the Geek Squad Rep, who installed everything and did a great job. Now- my 4 day reservation for Repair has been canceled- Subcontractor AIG can't be here until Friday. And he admitted he will not have the parts. I PAID for a Geek Squad Warranty and want the Geek Squad truck with Trained personnel and all the repair parts. Or I want a new TV- which is what I was told would happen 3 years ago. I spent 3 hours on the phone and computer today. I talked to Alan and Debra at GEEK Squad and they transferred me to the subcontractor- AIG- where I spent 45 minutes with Richard and on hold.

My D drive failed after a recent major Windows upgrade. The C drive is system - solid state. The D drive showed unallocated, and it wouldn't come back. So, off to Geek Squad. They charged $200 to get an account (including security software I didn't want), and scheduled me to bring my desktop into a Best Buy, after a techie wasn't able to fix this via remote access. They would push the system to a previous checkpoint, and get the D drive back that way. BTW, I have system backup on a WD drive - external.. So, 2 days later I bring it into Best Buy. They said it would be 5-7 days. It actually took about 10 days; they apparently have techies out due to COVID. Irrespective, their stupid automated phone system never stopped telling me "an agent will be assigned soon".

What Geek Squad really is, a disorganized group of underpaid foreign offshore techies. They disconnected me 3 times, got shunted to 6 departments when I asked for a refund. Even when they tried to call me once, their phone system did not work and I could hear them but they could not hear me. The reason for all the calls was that I tried to get a refund for a 39.99 charge for a tuneup that did not resolve the problem. Took it to Boxaid and it was fixed in minutes and Boxaid said they did not nothing. What you get when you don't pay people is people who are better than nothing but not good enough. I spent about 1.5 hours to get a 39.99 refund! And I am still waiting.

I wanted to get a new backup camera installed on my car. However, when I originally tried to call Pep Boys it was outside their range of maintenance. I was very displeased but after looking at Amazon I was recommended to try the Geek Squad. I talked to Joseph and he told me to come in store so they could install it there. It only took 3 minutes and I am very pleased with the help I was given. 5 stars. AMAZING customer service.

No callback as promised with update on repair. Unable to contact them. Not helpful or friendly at all, no one is able to help on phone. During Covid they say they can only help if come to store. Lack of customer service. They give you a phone number with recorded answer.. "Go to store."

I had a TV & Exercise Bike delivered and installed in October, 2020. The workers dispatched on the job were not actually from Geek Squad but from a contracted third party called "Installs Inc." There were two workers - both with masks either under their nose or around their chins. One of the two workers was visibly sick - coughing and having difficulty breathing. He blamed his breathing problems on the mask and said if I was concerned to reschedule. Neither were wearing gloves, even though Best Buy's emails reported that gloves were standard for their dispatch employees. I was anxious for them to do the job quickly and leave, receiving no orientation on the new items they installed.

On October 12, 2020, I contacted Geek Squad because my 50" LG Smart TV, which is still under warranty, would not power on. The LG logo would flash for a split second and then disappear. Geek Squad then set up an appointment for October 16. Geek Squad did not inform me that they would outsource the repair of TV to a third party. The third-party company does not honor the appointments set by Geek Squad. They called me on October 15 and diagnosed the problem over the phone and determined that they needed to replace the motherboard. They needed me to give them the model and serial number of the TV in order to order the part, but I was not able to retrieve that information for them at that time and they are not open on weekends. I called them back on October 19th and gave them the information at which time they told me that they could not give me an appointment before November 11th because they didn't have the part.

Paying 14.99 per month to supposedly protect your phone sounds like a reasonable idea until you realize what you get, which amounts to sweet &* all. The so called warranty protection means you have to call the Geek Squad - no, the Geek Squad signs you see in the Best Buy stores are NOT there to help with your cellphone warranty in any way, shape or form - and then, after waiting and being disconnected several times, you have the honour of being told your method of phone damage requires you to pay for a new phone, which will then be shipped to you and charged to you, and you can then ship your broken phone back and supposedly be refunded part of the cost. What an absolute joke. Useless and time consuming and a complete misrepresentation about what you are buying. DO NOT BUY THIS.

I purchased a washer and dryer from Best Buy in April of 2018 and got the three years extended warranty from Geek Squad. I called on 10/28 to request a service claim because my washer was leaking and had an error code, 2nd time calling in. They assigned me to a service provider Service Quick who called me to confirm my address and told me I was outside of the service area. I called back GS and informed them who was supposed to assign another provider. I waited for 7 days and no calls, I called back only to be informed that there is no information about my call and no documentation stating I am outside of the service area.

I paid for additional Tech support for help transferring files from my old laptop to a new one. I spent 7 hours waiting for them to complete it on Friday 10/23/20. The tech signed off with no notes and no files to be found. I have now spent 7 1/2 hours waiting for a return call after calling back 3 times and finally asking for a supervisor to call me. They told me he would call over an hour ago. No call back! They are total rip-offs who do not provide any type f adequate service for money they charge. I’m steamed! I’m a small business owner and have now been out of business for 2 days going on 3 since I will now still not have a computer tomorrow.

Brought my laptop in for fixing on LCD panel and was taken for a spin. I showed the Geek Squad crew my warranty I have through HP and they told me it was covered and that they were going to ship it and I'll have it back in no time. They sent me an email showing the price to repair but I didn't get my device. I went to pick it up and they had on my receipt that I paid $90 and I didn't pay anything. They told me I owed $402 but I was under the impression that my warranty would cover.

I have had a Geek Squad membership for several years. The few times I have needed them to trouble shoot connection problems or battery replacement they couldn't figure out how to help or what to do. Always polite but seriously incompetent.

I bought my refrigerator, washing machine & dryer, kitchen hood, cooktop, built in Oven from Best Buy along with a five year additional warranty in 2015. I've had trouble with my refrigerator ever since I bought it. Geek Squad or LG replaced my compressor twice and I still have issues with it. Geek squad have this policy to repair a particular appliance thrice before suggesting a replacement. I had a technicians coming multiple times to rectify this issue from Geek Squad but no result. In fact I had a technician have a look at my refrigerator couple of weeks ago (end of september 2020) who had a look at it and suggested a replacement. But Geek squad says I need to follow it up with LG and when I call LG, they say I need to get a notation from Geek Squad stating a replacement.

Geek Squad chat said Geek Squad could repair my trusted platform module on my VAIO laptop. Took it in, paid my fee, picked it up, but it wasn't fixed. Brought it back twice. They finally said they could not fix it and refused to give me my money back. Poorly trained technicians and lousy customer service. Not going back. Ever. Will tell several other people about his experience.

So I am having major problems with my laptop, I thought going to geek squad online support would help. BUT nope they're pointless. It took them a good 5min to tell me they can't help. WOW so FAST. They're even FASTER taking your money every month but SO SLOW when it comes to helping their customer. Question? How do you call yourself online support when you can't even HELP the ppl that are online? How aren't you guys connect to charm. Might wanna do something about that. No one wants to be out in this pandemic and you guys choose not to help me. Pretty much gave me no choice but to leave my house. THANK YOU for being the worst support team online that I have EVER MET. Even company across the world have better support teams than you GEEK SQUAD!

I bought a subscription for help desk computer assistance. Both times I contacted them they never called me when they said they would. Total waste of money. They have no adequate response other than to tell customers to start over.

WELL LET ME START WITH THEM BEING UNABLE TO FIX MY COMPUTER. INSTEAD SAYING NOT WORTH IT JUST BUY ANOTHER ONE WITH THEM. Then they double charged me for my yearly Geek squad package. They tell me they see I had an account that should be active because it's been under a year but unsure why it's not active. So I pay it again. Then they try calling me to renew the plan weeks later by an automated message saying click a number to authorize payment. So I'm gonna pay upwards of $500 for them to not even be able to fix my computer. I ask them to transfer data. They do. They just don't decode it so it's at least understandable. Wow. Con artist.

I have had a protection plan on my laptop for a few years. They told me to bring it in every 3-4 months for a tune up to keep it running at its best. Today I took it in and the guy said there is nothing he can do to it. I asked what they have done in the past and he said he didn't know and that was on them... even though he works for "them". Now trying to cancel this protection plan but that must be done over the phone. Tried to get through twice and both times after an hour and 1 min on hold, their system cut off my call. Will have to go through my credit card company fraud department to cancel my payments. Stay away from Geek Squad.

This is the second “no show” in three weeks. Waste of time, great idea, very poor management and/or supervision. I am going to use my American Express and dispute the charges if I am given a hard time. If anyone wants a good business... there are real customers out there.

Geek Squad is normally ok but they do bundle and often are in a hurry so for more money. Magnolia can come out and clean up the mess. And if the installation was 20 years ago and even if it was a fire hazard you have to pay more to clean it up. Count your blessings. Your house did not catch on fire with all the extension cords used to connect your tv and stereo.

NEVER let the Geek Squad send your computer out to get it repaired!!! They shipped mine off on July 24, 2020 and they still haven't fixed it and it is September 09, 2020. When you call the Geek Squad customer service they will tell you that they are waiting on a part. They won't try to contact the repair department and get the repair expedited. This is ridiculous!!! Look for a local computer repair company, never let the Geek Squad fix your computer. They have had mine for almost two months. Here is my order number ** to prove I am not making this up.

Geek Squad failed to appear at my home today for a scheduled refrigerator repair appointment. The first 800 Geek Squad rep I spoke with said she would check on my appointment and left me on hold for 35 minutes. I called back, and heard the wait time was 7 minutes. 24 minutes later, a rude, ill-trained young man full of piss and vinegar could not understand why I was unhappy. They take our money and then they do jack squat for us. After many tens of thousands of dollars in purchases from Best Buy, I am done.

I requested a phone replacement and I have received 4 defective devices. The last one is scraped and they don't have a complaint department, for every agent there is a new story no one is really committed to find a solution. I wouldn't recommend this insurance to anyone.

My problem not getting speed so I had Geek Squad to check my computer to see what’s wrong with it. And let me tell you as soon as they come in they want to get paid on the spot. Let me tell you they suck. He sat there no more than 5 minutes and told me it was my cable not my computer and left. Mind you I asked to check why I was not getting the speed. Never did. It it’s been over 1 month and I cannot for the life of me get my refund. Spent hours on hold. No one cannot get the right dept. Spent hours talking to different depts. Everyone pointing the finger. It’s not their department. They suck.

My boyfriend got me a new Chromebook for Christmas and after only a month or two, it started turning off every 5 minutes. It didn’t matter what I was working on. I would be in the middle of typing and it would turn off over and over. And not restart or go to sleep: TURN OFF. Took it to Geek Squad in the Best Buy where the computer was purchased and they looked at it and never fixed it. Found nothing wrong. They told me how to make sure it didn’t go to sleep - but that wasn’t the issue at all. So I have a hardly used useless computer now. It’ll be cheaper to buy a new one than to get it fixed. So disappointed.

My 65 inch TV stopped working after about 18 months. I had the Total Support from Geek Squad. It took a month to fix the issue. Soon after the repair people left, there was another issue. Instead of starting instantly, the TV took about three minutes to start. When I called Geek Squad, the person promised to get the repair people back very quickly. I waited over two weeks and nobody showed on the appointment day. I now have another appointment in two weeks. Supervisors never return calls. I was kept waiting on the phone for a half hour when I called to ask where the repair people were. I finally hung up.

Please, if you read this, never consider using Geek Squad services. It's just a huge waste of time. My laptop got broke when I tried to replace its screen with another one I've seen on a website named **. Eventually, I figured out that it wasn't even a compatible screen, anyways... I went to Best Buy, more precisely Geek Squad, in order to get it fixed. The screen, its hinges and the screen assembly were the only components that were supposed to be fixed, it's written in paper in front of me.

Do not join Geek Squad tech support services. They will renew your membership without your authorization! They take money out of your bank account without authorization and when you try to call them they put you on hold for hours and no one knows what they are doing when you speak to them. Plus everyone you speak with sounds like they are from overseas. You are not getting help from the United states. They will lie to you and say they sent e-mails to confirm a renewal and when you check there are no e-mails from them. Very fraudulent company. No customer service with no concern for the customer. Honestly feels like spammers. Best Buy should be ashamed Never again!

Beyond frustrated and disappointed with Best Buy Geek Squad Customer Service, Customer Resolution Center and Local White Marsh Best Store. I reported a repair on my my Samsung Hub 2.0 refrigerator to GS over a month ago because I purchased additional warranty for the peace of mind on this expensive purchase. This refrigerator is only 3 years old and I noticed an issue with my ice maker producing less ice and my freezer having frost sheet in the bottom freezer.

My cellphone was stolen, I file a claim and everything was a very good service until I received my new phone. The Security seal on the box was cut off, and the phone is the same but duty and used, the screen is cracked, I couldn’t help looking at everything twice, and also found out the the number on the box is not the same on the cell. I’m very disappointed! Of the company!

I have used Geek Squad for years. The service gets worse each year so this will be the last year I had them do a tune up on the pc and told them I could not turn of the monitor. It says the power button is locked so over 11 hours later they work on the pc but do not call or leave a message as how to fix the power button being locked and god forbid that you can talk to someone and if you call the store of course they can not help as they are not who helped you it being with I am legally blind and do not drive and all I get is take it to the store.

I have a laptop which I bought an antivirus from Geek Squad a year ago. What happened, I had files on the notes of my laptop (stopped working) which I failed to save them early. I went there and asked them if They can help me out to recover my files by any way whatsoever. They weren’t able to recover my files, which I was cool with. Then I was asked to pay 52 dollars for the service that they claim “we updated your laptop”. My laptop is HP and it can be updated automatically whenever you shut it down after it stopped working by pressing the on/off button for over 15 seconds. Then I felt like they were trying to rip me off.

I bought a Microsoft Surface Laptop 2 at Best Buy in Feb 2019 (it's now July 2020). It was NOT a cheap computer. I paid for the 1 year Geek Squad support. 17 months later, my computer was unable to charge (I had tried a new power cord). It seemed to be a battery issue. I made an appointment w/ Geek Squad. I was aware my warranty and service period was up. I was more than willing to pay whatever required, as I rely heavily on this laptop. They would not even LOOK at it. I was told they don't FIX the battery in this make/model of computer. Since when does Best Buy sell computers that even they cannot service?

On May 28 2019 I paid $200 for a Geek Squad Membership at Best Buy in Trumbull CT. The membership is for 12 months. Due to Covid19 All local Best Buys and Geek Squad services were closed in CT for 2.5 months. On May 28 2020 I noticed on my credit card statement that Best Buy charged me another $200. I do not understand why I would be charged for a full year when the state was closed for 2.5 months. I paid for 12 months and only received 9.5 months of service. I have recently spent 3 days making phone calls to Best Buy because 1. I did not authorize another 12 months of service, 2. I never received 12 full months of service.

It’s been 5 days since this started. I realized an important file was missing from my laptop which contained many docs I could not afford to lose. My laptop’s touchpad is extremely sensitive (I purchased said laptop from Best Buy) and I have to be very careful, or it will accidentally move files, etc. After doing an exhaustive search myself, I contacted Geek Squad through the app on my laptop. Initially, I was told I had a wait time of 127 minutes. 3 HOUR LATER, a rep finally connected to help me. It took a while for him to understand my problem, he just wanted to restore all the pictures in my recycle file I had purposely deleted without really paying attention to what I was saying or listening to my detailed explanation of the searches I had done, much less what I wanted.

I purchased a desktop computer at Best Buy and got the Geek Squad 24/7 support. It takes at a minimum 30 minutes to get someone to answer. I have called 7 times in week trying to get some issues solved. Either the agent disconnected me or didn't know how to fix my issue. I am going to return the desktop and go back to Dell. Geek Squad is a joke.

Frustrating!! Kept saying laptop was fixed and it was not. Spent nearly 100 hours on phone with geek squad I pay monthly for this service but they do not provide a service??!! One worker was finally able to fix it all in 2 hours after 3 weeks of inept repairs.

Pretty much useless, if you don't need antivirus and cloud service. Especially with BestBuy they find a way out of their offered services and try to get you to buy a new product to a small discount. It's fraud!

I purchased Total Support and made an appointment for several TVs to be installed on May 26, 2020. They overcharged me by $200.00. I was told on May 27th I would get a refund. I continue to call and continue to be told will be refunded but as of June 20, 2020 I have not received a refund.

Geek Squad Cell Phone Insurance is a scam. Here's proof: Purchased Geek Squad insurance for my cell phone at purchase. This insurance costed me a monthly fee of 15.81. I had the insurance since May of 2018 and made a total of 27 payments equaling $426.87. I had to use the insurance because my phone broke so I made a claim. The claim process involved making a deposit for the "new" refurbished device that they shipped out to me and charged me the full device price of $1232. Right now you can purchase a brand new s9 plus at Best Buy (their own store) for $849.95 so not sure where that device price came from as the deposit.

The worst customer service ever. I purchased a set of 6 appliances on 05/14. Was told they would be delivered and installed on 06/02. The week before I spent 6 hours on the phone with customer care maybe 5 different calls. Each time I was assured that my appliances would be delivered that I had nothing to worry about. One day before I received a phone call, a text message, and an email saying, "Get ready for your delivery tomorrow." Tomorrow came and they no called and no showed. After I called the Geek Squad they told me they had no idea why my appliance appointment was canceled. I put in a complaint and was contacted by a geek squad case manager which then told me that all of my appliances were not even at the store. The only thing that she could do was to reschedule my appointment.

I bought a Toshiba Fire TV in July of 2019 from BestBuy via Amazon. It worked great at first. I did not use very much but I loved the apps. I barely watch TV in my bedroom but one day (In October 2019) I wanted to listen to music. The TV would not connect to the Amazon cloud service. I tried everything and nothing worked. I called the support line and they tried a few things to have me to reset the remote. They did not work. I was then told to contact Best Buy’s Geek Squad. I was given a service appointment 2 weeks later. So to save time I will summarize my service experience below from October 2019 thru June 2020.

I've had Best Buy's Total Tech Support - now - for 3 years. I use them more of an insurance policy, if I have an issue, they will help solve. I've used them a few times over the 3 years. Depending on the store or the person you get on the 800#, the service can be great - or just OK. However, whatever you do, don't ask for a receipt when the membership renews! Both times, when it renews it just shows up on my credit card statement. Both times I tried to call for a receipt and you will get a run- around. This year I was determined! So I chatted on line. I made an appointment and visited the store. Both said to call the 800#. So I called the 800# 4 times. The 800# said, is not their job - but they will relay the message to the billing department. Each time I was promised a receipt - by email in 2 days. Never received the email. They blame spam. Or I deleted etc. Always my fault!

I had bought fridge with Geek Squad extended warranty in 2014. Now it's not working properly so I called them on 23rd May. They created my case and promised me to send technician in 3-4 days. But no one showed up. So I called them again again on June 04 so Heidi escalate my case and gave me few number of local technician if I can find them earlier anyhow. I tried all number what she gave me and but no one available. I called them today again June 05 and asked for the update on my escalation process. The representative who was assisting me (his name Andrew and employee id: **) told me: "as per escalation result: we will try to get technician for you sooner in the coming days." Why I asked him when. He became paused and said no idea.

So, I was mislead by the Sales Rep about what was covered when I purchased my Macbook Pro (and I DID ask)... Apparently accidental damage is NOT covered...at all. The coverage specs are emailed to you (no hard copy), and you have 30 days to back out and after 30 days there are no refunds (even on multi-year coverage). I was also told that a replacement computer is provided when repairs take a certain length of time.. apparently that ALSO depends. The coverage that is "so much better than Apple Care" is not AT ALL.

I paid for installation, even though it is simple because I'm old and handicapped by a texting drunk driver. The first time they came, they didn't have the hoses for the washer or dryer. They didn't take out the pieces installed to keep the drums immobile in transit, despite many calls that suggested stupid things from matchbooks to new flooring, the machines and mounts tore themselves up and nearly shook the house down. Finally the guy who came with the proper hoses figured out the problem, they brought me new machines and mounts and they hooked up the wrong dryer hose, which promptly fell off. Finally I got the right dryer hose but they didn't clamp it to the machine, even though they did clamp it in 2 other places, so the house falls off.

If I could give the Geek Squad less than 1 star it would be about -5 stars. Starting with bad customer service from Ebony B who disconnected the chat, Jason B who kept putting me on hold so that my wait time would reset, Julian who also disconnected the chat because he didn't want to help me figure out why Jason was putting me on hold. Secondly the actual technicians, first this morning when the tech who was trying to fix my Microsoft Office instead, and installed an unlicensed version. Also he never put any notes on the account. Then after 5 hours I got King Arthur who after 5 hours of trying to fix the Microsoft office situation also disconnects and places these notes on the account.

Beware if you are buying a phone or some form of electronic from Best Buy and they ask you if you want the Geek Squad protection plan. I have been paying for the protection plan for my cell phone for the past almost 3 years. I finally needed a new phone because my current phone is basically kaput, I call them up and they tell me that my plan just expired 3 days ago! Yet they had no problem taking my money. So got hot at the person and asked to speak with a manager, the person put me on hold and after 5 mins came back to tell me that she can help me and honour the extended warranty. 3 days later I receive an iPhone same model as mine, it was a refurbished iPhone with scratches on it. After using it for a couple of hours I had found that the screen was loose at the button of the phone and was making a clicking sound when I pushed on that area.

My phone broke and was told it needs a complete replacement. Tried calling them (during COVID19) about their curbside assistance, they refused to help me, claiming that service is only for pick up products. When I insisted that this is pretty much a pick up order since they won't be fixing my phone, their response was "You would still have to finish up paperwork there and we don't do that." An electronics store with a department branded as the "GEEK SQUAD" couldn't process it online.... Once I realized I'm talking to a parrot that is repeating some BS she was told, I just hung up. Not wasting my time or energy.

Technical Support. Only three weeks after I bought a Dell computer, I started having problems. During the COVID-19 crisis, I was not able to connect with them because of the long wait. I finally had Dell support to fix my computer issues. A big waste of money to buy a contract for them to work on your computer when they can't be available.

I bought my Lenovo Ideapad from one of the Best Buy store in Montreal. When I bought this they activated full coverage protection. $29 per month. System worked tremendous speed. One year after I deactivated that plan. After that I noticed one thing, system started buffering. Till my protection plan, system was worked in superb speed. Now also I am suffering lot.

I've used this Geek Squad location numerous times in the past. While they have always done a passable job, I have always felt the service to be very overpriced for what I get. The job is mostly done, but there are always loose ends that did not get tied up. This means that I am routinely in the store dropping off or picking up my computer. This is the worst part, days without a working machine.

Bought a Surface Pro and accident plan. The surface Won’t charge. Tried to call Geek Squad. Said they can’t touch it because it might have Coronavirus now. Can’t replace it, return it, open a ticket or let anyone else look at it to void their warranty. They will fix it when they feel it is safe again. No offer to refund money, extend warranty plan to make up for time, no offer to refund warranty. My business was running off that Surface Pro and I am in an essential company. I was told by geek squad to buy a new surface and wait to repair that one later. I asked what to do with the surface I bought when he repaired the original. His response was, "Maybe you need 2?" When I said I couldn't believe they wouldn’t stand by their own replacement plan he said “maybe you shouldn’t shop at Best Buy anymore.” Well said Geek Squad Senior Store Supervisor in Sioux Falls South Dakota. I won’t be.

It had all started when i purchased a Macbook Air, the Best Buy worker asked me if i wanted to sign up for Geek Squad membership and I had said no thank you. He did not take no for an answer and went to get his MANAGER to influence my decision. They had kept asking me why I did not want to sign up pushed it on me till I felt super uncomfortable. The only reason I ended up signing up is because they gave me a discount on my macbook and they did not take no for an answer. Before signing the contract I have been clearly told that everything from physical to internal damages get 100% covered for me and that my monthly fee covers it all. I double checked and confirmed this with another best buy location too and they had told me it is true.

After spending an extra $350 for a Harmony Elite remote to handle our new HD TV and other equipment/services we have had nothing but trouble. The Harmony does not function through a wooden cabinet door despite having an RF capability and assurances from Geek Squad that it would. Integrated A/V and TV or DVD often boots up with no audio. Have replaced one Harmony remote with no improvement. Stick with using as many individual remotes as necessary to handle your system. Geek Squad disconnected home alarm system during installation resulting in service call. Squad leader jokingly advised not using Harmony with expectation of function for components within a cabinet after he advised buying the more expensive Harmony. Junking the entire setup and returning to use of individual system components.

Purchased a warranty with the Geek Squad. Before purchasing the warranty I was fully informed that I would be covered 100%! Called them cause my screen cracked. Geek squad Staff told me that they can send me a box to put my phone in so I can ship it to them. Geek squad staff also told me that I would have to pay a $200 nonrefundable fee. So I’ve been paying them $30 a month for nothing? I’ve given them in total of $400 in total and still want me to pay $200 service fee? This is ridiculous!!! Please people do yourself a favour and NOT PURCHASE THE WARRANTY!! It’s a scam basically..

I took out the Geek Squad insurance on computers and electronics. My husband made an appointment and took our computer and printer in because we couldn't get them to work together (by usb). They fixed it supposedly. Since I am handicapped and ill I didn't try it right away. Today I needed to print and sign and send back an important medical document. The printer wouldn't print out the PDF file (which was one of the problems we particularly mentioned.) It wouldn't work.

TV has a very light spot through 1/2 the screen and Best Buy cannot fix not will they replace my Tv. DO NOT WASTE YOUR MONEY ON GEEK SQUAD OR ANY OTHER EXTENDED WARRANTY WITH BEST BUY. Had to call to get a refund on the rest of my remaining balance of geek squad. Got off work early and all to have them come to my house and “can’t fix”. Such a waste.

They charge you for phones you haven't even had since 2014. They cancel plans. Make it your problem. You update your account they dont add your cards. If they try and suck you into Geek Squad run the other way. All they do is hang up and blame you. I have recordings from it. Well Geek Squad get ready for court.. IM DONE FIGHTING WITH YOU GUYS. IT'S BEEN 2 WEEKS FIGHTING. Please look and check your Bills. Make sure you're up to date.

First I was told it had insurance in Mexico as I was moving. They said yes twice as I renewed the plan. It wasn't true. I paid to ship my phone to two friends. As they couldn't fix it. I paid for replacement and kept paying my monthly plan. In the store they said it had to be done on the phone. And in the phone in the store. They took more than eight months and I never got my replacement. They scammed me. Don't trust them. They just steal your money. Even the last person of Geek Squad that attended me told me to sue them. Also calls last at least a Hour. Don't trash your money.

Geek Squad was fine at first. Until my BitDefender service which is provided by geek squad stopped working which caused my computer to crash. Multiple calls were made to geek squad and they were unable to fix the issue every time.

I needed my phone screen fixed and have never had a repair on my phone in the last 9 months I had it. I got a call 20 minutes after I dropped my phone off saying the screws were stripped and they could not repair the screen due to that issue but take into consideration that the screws were NEVER touched. The tech should not have kept trying due to obviously not having the correct tool therefore they absolutely ruined the phone on their part. I would rather spend the extra money and drive 2 hours to an actual Apple store instead of getting my belongings ruined by the “professionals”.

I received an email saying my contract was up. Payments came out for 3 more months. I called to cancel and asked to be refunded the 3 months (less than $45). I was then given 3 different sets of information (the contract auto renews yearly, which is what the email said - no, it just said it was canceled. The contract is actually four years and I get an email yearly to tell me that - also false. The contract is 3 years, but the email I got showed the renewal that happens at two years -also false. Why would I get a renewal email at 2 years if the contract is 3?). After 20 minutes of arguing on the phone, I finally hung up. Keep your $45 Best Buy, multi-billion dollar company.

I purchased two TVs, two sound bars, calibration for both sets and wall mounting plus installation. The Best Buy rep said that I could save money if I bought a Geek Squad membership. He said I could cancel if I didn't like it. But beware! This is not true. It'll cost me $246.00 if I cancel the plan one month in. Doesn't matter if the service wasn't there, nor the inks - I'm on the hook. I wanted to cancel because when I called to get my wireless printer connected the fellow couldn't see my screen on his screen. He said he was going to find out why, and would call me back. He didn't call me back.

So I had Geek Squad come over to my house this morning to change my lock into a digital one. They weren't able to do it since the new digital lock has a smaller compartment. They suggested me to hire a professional locksmith to do the job. They then reinstalled the original lock back in which they probably messed up because I cannot lock or unlock my door from the outside.... I am now stuck in my own home.

I have multiple Best Buy purchases with the extended Geek Squad warranty, but I’m not leaving a review about appliances. The insane wait time to talk to a human when you actually need help is atrocious and they hang up on you after they ask you to please hold… I was texted from a number I tried to call it, and it’s a SPAM number trying to get me to sign up for a free vacation. Today I was given an 8 hour window for a technician that pulled a no call-no show. I will no longer be shopping at Best Buy, I can go to Home Depot or where ever else. (Most likely cheaper) The aggravation just isn’t worth the cost of admission. Plenty of appliance repair people in my area that I found while waiting...

I just had to take a few minutes to acknowledge the excellent service I received from Geek Squad. Two of your service reps bent over backwards to accommodate me. Their names are Pete (the tech.) and a young lady named Jordan.

To begin with I am a 70 year old man with limited computer experience. I was told that for $175 the Geek Squad would visit my home [$50 extra] and set up my computer, fix my router problem and even correct my Netflix account. When a Geek showed up [10 days after making appointment.] I was told that to set up my computer system [which I purchased at Best Buy] it was $50 to set up CPU, another $50 to set up printer, and finally another $50 to transfer data to my new computer. When I protested and said I was told ANY AND ALL services would be completed in the SAME visit, I was told EACH item was a service in itself- and an extra $50 each-setting up my computer was $50 for visit plus $150. Plus, even if I was willing to pay that, the Geek only allotted my visit a certain amount of time, so forget the router problem, etc.

I have been doing business with Best Buy and Geek Squad for a few years, but after this last experience, I have ended my contract with them. A week ago, I had trouble with my printer not printing correctly. I called Geek Squad, only to be told that all of the reps were busy, so I requested a call back. I was told it would be a 45 minute wait. I called again after 45 minutes, and talked to somebody by the name of Wensher. He remotely access my computer and tried to fix my printer, only to make matters worse by making it to where I can’t print at all from my computer! He was going to connect me to another agent, which took about 35 minutes extra!

Geek Squad will automatically bill your credit card for the next year's service even if you didn’t authorize it! Geek squad will also tell you your computer or laptop has a motherboard issue! Be careful, take it home and charge the device. You may find it works just fine and it appears to be a ploy to get you to buy a new item!

If I had known over the course of three years I would be paying Geek Squad just over $600 I would NOT have agreed to become a member. Over priced, unclear information given to me. Seller was not interested in getting to know me as a person therefore didn’t get curious about my needs/wants or even my income. I was 20 year old college student who worked very little hours. I say Geek Squad sucks, get AppleCare 100%. OH AND at least Apple is CLEAR, and straight to the point about being able to get refunded. Yey!

They have ghosted us on 2 separate appointments, no call, no show. Our tv has been broke for 1 month now and nobody is helpful when you call their customer service. Half the time they hang up on you or "lose connection." This is the worst experience I've ever had with a repair service.

I am extremely disappointed in their lack of customer service both in stores and ESPECIALLY over the phone. I will tell all of my friends, family and colleagues not to spend their hard-earned money at your stores. On 12/29/19 - I wanted a TV mounted in my son's nursery so I signed up for the Geek Squad service "premium mounting" for $199.99. Which according to their website means paying to mount a TV on a wall that is not sheet rock. They showed up 7+hrs late on 12/30/19 and said we needed a different mounting and then the initial one we bought. Since they left the ticket "open" we could not get an appointment because they were going to pick up a mount for us.

I like to as of now explain a possible situation. I belong and I believe I think that Best Buy’s Geek Squad had something to do with it. So I’m going to tell you a story. A while back I was getting out of nowhere these blue screens. I don’t know where they came from but they were random. I heard a windows upload went wrong at some point and many Window users were getting them. So I brought my PC in to the GEEK SQUAD. And they said they had to well give me a new windows 10 from scratch. I was not happy about this but I said can you back everything up so I could re assemble it when it was a fresh install. They said yes.

I bought a two tvs, sound bar, and a router from Best Buy and purchased a 5 year extended warranty to cover them. The installation was good and the technicians who did the install were great. The problem is when you do have an issue is getting someone to answer the phone and get service. Two of the the technicians gave me their cell phone numbers and said to call them anytime. I did call them five times and they never returned a call. I called the Geek Squad number and was on hold twice. One time was for 28 minutes. I hung up and called back and was on hold for another 18 minutes before I gave up. They will be glad to take your money, but getting someone to come out or answer the phone is not a safe bet.

Geek Squad is a Scam. I have had the accident protection plan since June 2018 yet they have been unhelpful no matter where I go. I say this because I had it for my Samsung S9 but I realized that online a handful of stores nationwide repair Samsung phones. This means that your local best buy store might not be able to help you, rather you'll have to go in-person to the one accredited store in your region (not state). For example, the only location in Ohio is in Columbus, and there are no East Coast locations. This means that one would have to make day trips to drop off Samsung phones in person and pick it up. How would you sell a service that people in other locations can't use? That's predatory.

Online service for support is not good. On hold for every then cuts you off without help or any answers to your questions. Was a waste of money and a rip off getting this plan. If you ask them a question, they disconnect.

As of now Geek Squad is in the process of refunding my money. As it takes 12-14 days I will consider it resolved for now but IF I’m not credited I will repost.

I would give zero if I could. My phone's screen was damaged, so I asked for a replacement. The replacement phone was even worse than my original one. The battery kept dying on me at 30% of charge. So, I called and told them about the situation. The manager told me that they will send a replacement, but ha can not guarantee that the new replacement won't have any issue. So far I paid a monthly fee of 15$ for 14 months and a deduction fee of 220$ for the replacement. If you are reading this and are considering to buy the protection plan, you should definitely stop. Just go with Apple care, it is both cheaper and better quality of service.

They are the most useless installers. I wouldn’t recommend them. Cheaper and better to get your handyman to do your installation. I had them come to my house 3 times now. Every time telling me different stories. I believe they don’t know what they are doing. It is just a coverup. They throw larger fees every time.

To keep it short, I have been hung up on twice, chat agent dropped connection with me after requesting to speak with a manager, a call was accidentally dropped and received no call back, I never received the service I paid for. ($100 for about 10 minutes or so of beginning to back up info on my hard drive, which later resulted in an error) I'm just done with it.

I tried two days in a row to book in-home service call with absolutely no luck. On hold forever no matter time I called. Online support could not solve the problem and suggested to book appointment. I have protection plan and will not renew if this is an ongoing problem. Very disappointed in Best Buy.

On Dec 30th I carried my non-working PS4 and it was 13 months old. I waited patiently 3 weeks while they "repaired it." I went to the store to pick it up. Now mind you the service order status site says If they cannot get me my "NEW ITEM" they will replace it. I took it home after being assured it was fixed and the same one. YEAH RIGHT I am so stupid I didn't take a picture of the serial number and have the original box with it. NO IT WASN'T the same one. Not only that but it worked SOMEWHAT for 7 hours and then seemed to overheat, quit working and lost the PS4 software. I take it back today and they smile and say, "All we can do is return it and you will get it back in 21 more days. If that doesn't suit you call the corporate office and see what they can do," as they were chuckling. I thought something's not right here. Well you guess it.

I got an LG fridge and the ice maker quit on me. They sent out a technician without the parts the first time so I rescheduled. They sent the same technician with everything BUT the part needed. Then it went to adjudication because they said the part was discontinued and that they would have to replace the entire refrigerator but in adjudication, they said that an icemaker is a luxury item and that they wouldn't replace it. THEN they said they could get the part and rescheduled and sent another technician and guess what? They didn't have the part... They have rescheduled again and say they do now, in fact, have the part. I have missed 3 days of work so far with no apology or compensation.

I lost my phone and I call the agency to claim my phone and they did everything, I paid the fees and they said it will be done in 2-5 days. I Waited for a week, still didn't get anything. And then I called them and ask for the status of it and they said they cannot see my thing and it will take another 2-5 business days just to get the info. No phones for 2 weeks still hear from them.. insurance money wasted.

My computer was running very slow. I called the central Geek Squad number (I couldn't find a number for my local Geek Squad) for repairs. Chris (from Kentucky!) told me that for $39.99 I could drop off my computer for a “tune up”. She said they would defragment it, remove any viruses, and do other things to bring it back to its original speed. I asked her a number of times if this was the only charge. She said it was. She wrote it up and gave me the reference number of **. She also signed me up for an appointment at 10:20 am the next day at my local Geek Squad store (Crossgates Mall, Albany, NY).

I called countless times to report my dryer and after 40 minutes to an hour on the line they made an appointment for me within a week and the day came they didn't come because they had taken the address and phone number wrong (this happened twice). In conclusion the worst customer service I have seen.

I normally pass on extended warranties or protection plans, but when I purchased my laptop the salesperson talked me into the Geek Squad Protection Plan by telling me that I only needed to pay for 6 months of it and then they were very unclear and I understood after that that I would still have protection for the next couple of years and it would already be paid for in the first 6 months. I realize that this misunderstanding was also my fault because I did not read the fine print.

I bought TV a year ago and paid for warranty about $700. One year later with a few hours of watching this TV colors changed and become distorted. On December 4th, I requested the service and was scheduled for December 9th. After waiting for 5 hours I called Geek Squad that my order was never passed to the third party repair people. Now, 3 and a half weeks later my TV is still not working, Geek Squad representatives passing my request from one third party repair companies to another, it is NOT possible to get any explanations why my orders are cancelled by someone over and over. It is NOT possible to get them to communicate between each other since “right hand doesn’t know what left hand is doing”.

In April 2018 I made the mistake of buying a Laptop at Best Buy. I paid extra for set-up, Microsoft office and Geek Squad. Set up was faulty, I couldn't use Office and when I showed up for Geek appointment at 4:00, one person was the so called "squad" and he told me to come back that night at 8:30. I am handicapped and had to bring my laptop in a cart. I DID NOT return to that store. I was over-charged and under-served by several hundred dollars. I write now because I'm still upset especially seeing HSN and QVC offers. I have to start all over and buy another laptop etc. A complete waste of time at Best Buy AND 900$. This HP360 has never worked properly, I never used the faulty Office software and this Geek Squad does not exist. A rip-off in every way.

I received excellent customer service from Geek Squad. I was having trouble getting my iPhone to connect to my PC for picture download. They gave me several tips and then offered for me to bring my equipment in, so that they could troubleshoot the problems I was having. I appreciate the Geek Squad in Garland Texas so much. Everyone was kind and wonderful and it was an extremely busy day.

I called the Geek Squad customer service number because I am a platinum member and they told me that my membership had expired but it was supposed to be until 2020. I called the 800 number to see if I can add my card And continue my service being that I was still a member. The person I spoke to on the phone told me that they were not capable of doing anything to my account because it had expired so she wasn't allowed to do anything else. I explain to her that when I call it still says that I’m active so I did not know that I wasn’t. "Is there anything that anyone could do." She told me no again. I asked her to speak to a supervisor. She again told me it was nothing they could do. I told her. "It’s nothing you can do but I would like to speak to a supervisor. It’s your job. You’re supposed to get me a supervisor."