Geek Squad Reviews

At least for appliances Geek Squad subs out their work. They find the cheapest available provider irrespective of their qualifications or service history. The company they wanted to send to our home had horrible reviews and several BBB complaints. Additionally, they were not LG certified providers, when there were plenty in our area. I finally hired my own company, eating the cost of the repair AND the cost of the extended warranty. I'll never do business with Best Buy again, which is sad because I've been a long time, repeat customer.

Issue was laptop with Windows 11 not recognizing any wireless mouse. Spent 3 hrs on the phone, transferred many times, many refusals to transfer the call to a more experienced person, computer was left without the session closed by one person with no call back, another one just texted, "Will contact you when I finish," no call back. My computer was left with my email removed and my computer search system cannot open the locations I need to go to reinstall my email.

Computer HDD failed within a year of purchase of the system from Best Buy. Had a Geek Squad contract. Took it to them & they installed a new SSD but were unable to recover any data from the old one. Sent old HDD to a 3rd party service (Rossmann Repair Group) who recovered the data & told me it wasn't difficult.

Purchased a new Mac desktop as my old one just packed it in, Uptown department did the data transfer and set up for me over 3-4 days. They tell me the plan I purchased for warranty and 24/7 Geek Squad service the Acronis will not work on my new computer but they are not willing to give me a monthly discount on my monthly fee. They also told me that the hard drive on the new computer was smaller so they had to put some of my important data on a new external hard drive for me.

They do not honor Service Agreement for customers, since July, had water leak from bad Geek repair, after 2 months 7 repair visits still not fixed. Now new problem and another week again. Use every delay with wording in service agreements not to replace a damaged machine after 2 months.. Originally in July, made noise on spin… Repairman came - did not test cycles on two occasions - then Water leak causing Extensive damage to interior cables etc. and damages to my flooring - insurance claim. Pure negligence and I have put up with no washer this long and it continues.. Don’t buy their agreement.

I bought a phone and I purchased the protection plan on it. Recently my phone had broke and I had made a claim through Geek Squad. They said that they would send me a new one and I could mail back the old one. Unfortunately they did not attach any tracking information to this product claim. It’s been three weeks and they can’t tell me where it is, if it’s been delivered or when it will be delivered. They charged my credit card for full price of the phone even though it hasn’t been received and so far nobody has done anything about it I have called at least 15 times. I have been in the Best Buy store twice and nobody can seem to help me. This is ridiculous and I will never purchase another product from Best Buy again.

I Scheduled an in-home appt and they never showed up and had no reason. I got the runaround between departments then they said they sent me a text which I never got because they have never updated my number after a year of me telling them to update it. Every remote session was unsuccessful every time. I have called them even on other issues.

I have dealt with all levels of staff personally. Very positive, incredible agents, highly recommended. Tyler, Fadi, Lizzi, Nick, Matthew Asset to Geek Squad. The above mentioned agents must be recognized as exemplary staff. Offer them a raise.

We ordered a TV and receiver, and media stand from Best Buy and as a Total Tech subscriber this includes installation. On the appointed day four Geek Squad associates arrived to install the equipment to our pre-wired surround sound system. Brandon was the lead associate and was professional, personable and did a wonderful job for us.

I checked out Geek Squad online to ask about the cost to resolve a camera issue. The chat agent advised they could diagnose my problem remotely. I advised that I had a Pixelbook Go laptop and was quoted $39.99 to detect the problem. I paid and was sent a link to allow remote access but the rep couldn't access my laptop. After a few attempts I again advised that I had a Chromebook and was told they can't access them. What?! I said what I had in the beginning. The agent then said call customer service for a refund. Here's where it gets good.....And by good, I mean worse.

Geek Squad warranty active and called to get screen protector replaced. They said it takes 5 days and they keep the phone!?! This business should be avoided- unacceptable timeline for a 5 minute repair.

It's been from August 7 to August 18 and I still haven't received a replacement phone. I get pure ** of excuses and, "Wait for another day for your phone to arrive," and no phone. It's frustrating. No one can tell me why my phone has not been delivered by the carrier.

They held on to my laptop for a week but did absolutely nothing to even try to fix it. They claim they tried to call me to discuss it then after researching the issue found they had not called me after all.

We sent my son's Alienware to add a secondary hard drive, one for school stuff, other as he play games, This was written on intake, told the lady she can verify herself nothing's wrong. She was like it’s all good, took in, on phone we were told 40. When we got there they charged more, no explanation, just ignored that, anyway Y Sunday we get a call from a tech, we asked is it ready to be picked up, he goes, "No, we can’t reboot it," I’m like, "What? Don’t tell me you all screwed up a simple add on," he went on to sugar coat, added more cost. I’m like, "No, nothing was wrong with it. Fix your issues," silence for a few. He tried same story, I’m like, "Fix the ** thing. You all broke it so fix it, let me speak to your supervisor," then he hung up, note you call and a national call center picks up, so I have to go through the same thing.

Paying Geek Squad insurance is useless if you ever need it. They`ll send you broken used cell phones and will charge you saying the damage was your fault. Also customer service is horrendous. Run away!!!

I purchased to warranty plan for my Samsung phone. I expected to be able to go to Best Buy or call and bring in the phone and come out with a new one as specified when I got the plan. Unfortunately, I could not do it in store. I had to do everything over the phone which they told me would take 10 days for a new phone or give them a deposit of over $1000 plus 225 for the replacement. This is a terrible program. I wish I had never signed up for it. Completely not worth it in the end as I have paid monthly for over a year now. I don't recommend Geek Squad protection plan to anyone.

First of all, it took 30 days for them to come out. The tech screwed up my printer, so I called them, and I had to wait another 30 days for the guy to come back fix his mistake. The day he was supposed to come out. I was called to say he couldn’t come out and they wanted me to wait another 30 days so I told them to screw off. So to recap, I would’ve been waiting 90 days for them to hook up my printer, which is all I asked them to do. Definitely do yourself a favor and look somewhere else.

I purchased a new laptop in June, along with the Geek Squad add on for extra help. Not going to detail the slow service at the store (Reno, NV), or even getting anyone to answer the phone for an appointment to transfer data from my old one to the new one (ended up doing it myself) Now, I find that calling the 24/7 support line for an unrelated issue, I was on hold for 20 minutes, and when it finally rang through, there was just silence. I kept saying "hello" for about 5 more minutes with no reply, but the line was active. Patient, I hung up and called back. This time, holding for 22 minutes, when it rang through, same thing, but this time someone ended the call.

I would prefer to give them less than 1 star if possible but it's not.

I brought my computer in to be fixed, left it with them. They fixed it. However when I was reading one of my Kindle books, I noticed my page moving up by itself as though someone else was reading it. I am thinking the IT guy got my computer info and hack Into it. I don’t recall my computer ever doing that before… I really do not trust GeekSquad! Disconnected my computer from the internet for weeks at a time.

It took them months to complete the job, many different techs and recently I had a simple issue with a TV they installed. They sent out a tech that only works on computers then a guy that said I needed to do a lot of work and in the end I called DirecTV and we paired the remote. In about 5 min it was fixed. I will never use them again.

The lady I was conferring with went back and forth to explain what was explained to her from someone else in the back to me. It was clearly evident she was not aware of anything she was doing at all..

I just wanted to say that the Geek Squad helped me out significantly. Was having issues with my Apple Watch not pairing, Apple was no help but you were able to help out. All worked out, thank you guys so much!!

Don’t go into retail store without an appointment! No appointment no assistance! Two days in a row at Apple Valley MN location. Nathan the manager was most unhelpful, and nonempathetic. Was in the store the prior day for cell phone assistance, and it was a very disjointed experience. Asked about pc help moving files and they said, sure, just bring it. I said I could do tomorrow! They said fine. No offer of making an appointment. Went in and manager at Geek Squad would not allow me to receive assistance based on staffing, etc., and stated this was an ongoing problem for customers.

I purchased a computer at Best Buy at the advice of Geek Squad. They could not set up the computer and advised I contact Geek Squad online. The agent I spoke with did not speak English well and sound like he was in the middle of a party. He could not even tell me how to turn the computer on - subsequently I found out that the power cord purchased with the computer was not operational. I returned to Best Buy - the agent told me they could not replace the power cord - a manager intervened and ordered one for me. Then I was told that they could not set up my computer in store and I would have to have an in-house visit for an additional $99.

I paid for full service support. They look for anything to charge you for on top of incorrect installs they claim is not their priority or anything they can do anything about. On top of that he was RUDE on the phone when I asked, "So is this what you call full service that I paid a lot of money for?" He snickered and said, "Yep sure is" and hung up on me.

After paying for a TotalTech Service, using the service was frustrating and disappointing. After picking up computer for repair, the primary issue not fixed. I spent 6 hours+ from Chat & Remote Session. 4 Agents later and several Chats initiated, unwanted app still not UNinstalled as requested. Rushed online repair session. Response from Agent was contrite and contrary to Recap provided. Clearly stated in Chat to UNinstall one app. Each time an “optimizing” process was done but “renewed” app instead of UNdeleting it. Response time was excellent and the assessing agent that set up remote sessions for a Tier 3 tech was timely but instructions were either not communicated to Tech or was ignored.

Let me start by saying I have been a loyal Geek Squad customer for nearly 20 years but the current people I had to deal with bear no resemblance to the company I knew in the past. They answer the phone and are clearly non native English speakers. They are hard to understand but that's not the issue. First they ask you for a good phone number so they can call you back in case the call drops. Then I spoke to a gentleman who asked to put me on hold a number of times while he was trying to set up my appointment. He was about to do it for the 4th time so I asked him why does it take so long to set up the appointment? It was a legit question and I wasn't rude. He hung up on me.

I am a Totaltech Member who recently moved and needed to have TV Mounts installed. On 6/8 I called supervisor and he said a Tech would be here 11am. No call and no show. When I let them know they said I had to reschedule and the soonest they could get to me was 6/15. Why do I need to wait so long if your side screws up. You call and escalate the situation, speak to those with very heavy accents and they do nothing for you. I even had a manager tell me he could not give me the address to the corporate HQ's so I could make a formal complaint. Of course on this review I will get some sort of apology but nothing significant will change. TERRIBLE CUSTOMER SERVICE. DO NOT RECOMMEND.

Rude and unhelpful—don’t waste your money with this service—called them to get help installing the drivers on my new printer and talked with an agent who refused to speak up so I could understand him—he was extremely rude, refused to help, and hung up on me. I finally called HP tech support and received outstanding service and my problem was solved—save your money and don’t do business with Best Buy or Geek Squad—

Avoid Geek Squad online. They gave analysis and cost for wiping our Mac clean and when we made the drive to the Best Buy store, prices were nowhere near what we were quoted and the analysis was completely wrong. Avoid the Geek Squad... Save your time, money, and aggravation. We understand why they are only given 2 stars.

Received the Geek Squad protection plan and was told I could cancel it after one month. I have called Geek Squad by various forms of communication on three different occasions to cancel with no resolution. Geek Squad/Best Buy continue to bill me monthly $18.99 without my consent and ignore the fact I have cancelled this service. I will never buy from Best Buy/Geek Squad again. Deplorable service. I have taken Best Buy/Geek Squad to the Better Business Bureau and they offered me to call back and correct their error myself!

Spend half an hour of my time on the online chat with person by alias of Cecile CCM_GRA and they just kept telling me that I don't have coverage and refusing to try to be helpful. They told me I should go to their website or go in person to a store after I've injured my knee badly and cannot go in person to a store. After I explained the situation they hung up on me in the chat. Absolutely terrible experience and I can't believe how much I'm paying to subscribe to their "lack of" services. I recommend staying away from Best Buy Geek Squad if this is how they treat their customers.

I bought a $2500 tv and was sold an extra warranty for $550 and then told that for any reason if not satisfied with the tv I could exchange no questions asked but now the tv is not working and Geek Squad sent a repair guy 3 times for the same problem and in the end he said there is probably a glitch and I should ask them to exchange the tv. So now after many attempts on the phone with geek squad up to 1 hour they are giving me the runaround and no one is helping me. Never have been so frustrated with a company so please do not buy this crazy expensive extended warranty 'cause it’s a scam!

I bought my 70inch Samsung TV from Best Buy over a year ago with 5yrs geek squad protection. The TV has an audio problem and after speaking with Geek Squad associate and unsuccessful troubleshooting, I was told a tech will be sent to my house. I was given an appointment date of over a week. I explained that I have 5 kids at home and the waiting period was too long. The associate told me that was the earliest time he could get. I told him, if I have to wait that long, he should make sure everything would be set and the TV will be fixed on the appointment. If it cannot be fixed that date, the who have to replace the TV as my kids will not be able to wait again.

I returned a microwave for repair or replacement. The microwave was shipped out the next week, not the week in which I returned it. It was sent out for repair, which I was told that most of the time they were replaced. I was not notified when the microwave was sent back to the local store for pickup, until I actually went to the local store, in Alexandria, La, to see what the status was. I was told that the microwave was actually there and in the warehouse. While explaining to the Geek Squad Associate, Billy, what had transpired, he started saying I was rude to him. I was shocked that he was calling me rude, when I told him that I knew that he was not responsible for the problem. He then contacted the Assistant Store Manager, in front of me, and said that he needed to come over because I was rude.

Who should we trust??? Best Buy has been referred for a technical support program $200 dollars yearly fee to customers of this third company Geek Squad. When I call for help I have been toasting from one agent to another five agents for two hours. The last one was browsing on my computer for personal information. They even got to my home security Camera. Absolutely bad experience wasting money!

I have been a loyal Geek Squad customer for almost 15 years. Up until recently, the service was ok (not perfect). The ONLY reason I am giving this 2 stars instead of 1 is because of the satisfactory service I received up until now, and for dealing with workers who cared. But then last month, I called for service because my microphone wasn't working. A tech logged in remotely to do the repair, and after 2 hours of doing who knows what, they disappeared and sent an email to say it was fixed...but it was not. So I called back, and it happened AGAIN!

I purchased the Tech Program with my new tablets. I went on the Best Buy website to have the Geek Squad clean up my laptop. I ended up with a scammer getting into my laptop. He went into my Amazon account and purchased $1500 in gift cards. I called the Best Buy fraud department and they basically said "too bad". DO NOT LET THE GEEK SQUAD TOUCH YOUR TECHNOLOGY. They know these scammers are out there and they are not protecting their customers. We are done with Best Buy.

It’s a bit ridiculous that you make an appt with Geek Squad to get your cell phone battery replaced and when you get to the store for your appt they tell you they have to order the battery! So then you have to come back. That’s a ridiculous waste of time and very insensitive to the customer. You tell them what phone you have when you make the appt - so how about ordering the part if you don’t have it? The appt was made a week prior to the actual appt - so there is no excuse except policies and procedures that aren’t customer friendly.

Washer/dryer hasn’t been working for 4 months. Called numerous times. Sent a technician who didn’t fix the problem. Second visit same thing. Wasted so much time and no one wants to fix the problem. They keep saying a manager will call back and no one has called me back.

They give you a 12 hour window for service up until the day before! Who can do that? I asked to cancel my account and was told I would get $50 back! I PAID $220!!!! Really!!?? I would say "STAY AWAY!" FAR, FAR AWAY!!! Then they do NOT have an e-mail contact!! What a SCAM!!!

In January I had a computer that wasn't working, so I took it to them to fix it. I signed a year service contract which cost $100. They have NO telephone support to check up on the repair. I left dozens of messages and no one called back. After the date for the repair had passed I drove 50 miles to pick up my computer, only to find that it was in pieces and still being repaired. I was furious so I asked them for my computer. They took another half hour putting it back together and gave it to me. They apologized and said that they would give me a full refund of the $100 I had paid them. Now, a month later, still no refund. DO NOT USE THEM! They are either incompetent or too busy to meet their promises. Either way, I would recommend staying away from them.

I subscribe to the Premier Best Buy Support which includes Geek Squad. As I plan to purchase major appliances soon from Best Buy I will keep the subscription however the Geek Squad customer contact support is far far below expectations. I called with a simple request that the Geek Tech solved in less than 2-minutes however to get to this person required 3 calls each of which read scripts, did the same scans and then waited to speak to a "buffer" to the Geek Tech who supposedly writes up the technical issue and then submits for the Geek Tech to work on.

I had an issue my dryer. Nicholas, from Geek Squad, came out and diagnosed the problem. He ordered parts and returned to fix the dryer. He was very honest and only fixed what was wrong. He was prompt and courteous. I would highly recommend!

My TV, three years old bought at Best Buy has a service package that cost me 186 dollars. The Geek Squad was great when I bought the TV and set it up for me. There was a small charge even then and some cables to buy from them also as previously unmentioned. Today with my service package not ending until May (it is March now) I spent most of the day trying to get someone from Geek Service to fix my TV that went out today. First the calls to the phone number did not work as you are given a stream of buttons and finally I got a person who appeared helpful and with my info re number of plan etc and TV model (mine is a 75 inch TV) etc, he set up a Geek appointment.

Wow, Geek Squad Total Tech Support just FAILED ME BIG time. Has lost my trust and confidence. During a call to tech support I was told one thing, then was put on hold, then hung up on. I called back and then they shuffled me. Was told by this new shuffle agent that the original person gave me misinformation that the second tech "Corrected." But THAT was the actual misinformation, because I came up with another question and called back and the 3rd time and was told the 1st tech was right. So, I wanted to lodge a complaint and this 3rd tech decides to stonewall me. I also had great difficulty understanding his "English." Are there no competent, communicative, English speaking, see-it-thru-to-the-end-of-call-professionally techs anymore? Geek Squad - I pay too much money to be treated with such across-the-board poor service.

I lost my Microsoft 360 product code. Had to call Geek Squad to get a new product code generated. Keep getting hung up on SEVERAL times. You will get an email up to 72 hours from now. I have talked to over 10 people in a 2 week period. Or none because I get through and they hang up. So I keep having to call back after 3 days because they never sent an email. Call back. Start over. Wait 72 hours!

On October 24 2022 I was defrauded. I took my computer to Geek Squad for repair. I had to replace all my cards so I could only pay in cash. They said to come in anytime after getting my card and I would be enrolled. Just got defrauded by someone emailing me in name of Geek Squad. Won’t enroll me saying I came back too late.

I purchased a washer and dryer that is now one year old. I have a warranty in effect for another year. I scheduled service because the washer will no longer turn on. They never showed up. I called customer service. They told me the notes say the delay is because they ordered a part. They could not order a part because no one has been here to inspect the machine to determine what is wrong. Subsequently I have had to call 7 times and I have spent 3 hours on the phone to try to get someone out here. The story keeps changing. They keep telling me someone will call me back yet no one does. They tell me the repair person will call, but can't tell me who that is or when they call. The phone operators are completely incompetent.

On Tuesday February 21, 2023 I contacted customer support at Best Buy regarding a laptop repair. Before I made an appointment and drove 45 minutes to the Port Charlotte Florida store to repair my laptop, I contacted Customer Support to make sure that there would be no issue with the repair. I had purchased the laptop on 10/20/21 and added the 24 month Geek Squad Protection Plan on my $799 laptop for $199. I was told that since my Geek Squad contract expired after 12 months that the Protection Plan was now void. I eventually spoke to Isaac, a national customer service manager who said that that was their policy. After I complained that this was really a 12 month Protection Plan that was covered by the manufacturer for 12 months he said and I quote "I don't care and you can complain all you want!". In my opinion this is a classic bait-and-switch ploy that should be against the law.

A month ago I bought a printer from BestBuy. Store customer service offered me a protection plan for all year, if happened anything to the devices as: printer, TV, tablet .. Geek Squad team going to help us or we can make an appointment someone from BestBuy team can come to fixed the problem. For better convenience we have been calling for questions Geek Squad agent.

We bought our washing machine from Best Buy 2019, of course we got the Geek Squad trusting it will be worth it… Fast forward 4 weeks ago, washing stopped working, 3 technicians came to the house. 1st it was the water issue. 2nd it was some water regulator, last week it was the computer. They sent out 3 3rd party support (mark appliance) and nothing has been resolved. And mind you, they didn’t even tell you need to contact the office to confirm/schedule the Appt. Meantime we spent our time and money to have our clothes washed on our local laundry. I complained about why it took forever, well, all the tech support does is apologize. I asked for a senior tech to help us out, I was told they put in the request and will get a call from them after 34-48 hours, guess what, no call! Isn’t this supposed to take care of the appliance when it has issues? And not give us a runaround? I wished we never got Best Buy geek squad.

This company sent me an email about a renewal bill for $268.19 and I immediately called them to cancel but the guy on the phone told me I had to get on my computer and type in an address anydesk.com and once there I needed to download the app on the site to get my order cancelation form. He refused to tell me what payment form they were charging me on and he refused to mail me the form. After this my husband got on the phone and told them they were acting criminally and that he would file a formal case against them since I had never ordered their services. Stay clear of them.

Received an email that I had purchased a protection package $370.00, and to phone an 800 number within 48 hours if I desired to cancel. Called the number, and requested cancellation. He then had me begin a lengthy procedure which included setting and giving him the password to remotely access my computer. I was uncomfortable with this. I requested an email address, so I could cancel in this manner. He said it was not possible. I told him I was going to contact my bank and have them stop any payment on my credit card. At this point, he hung up on me. I phoned the bank and they indicated it sounded like a scam to get my information. Steer clear of Geek Squad.

I went here to get my Asus ROG-STRIX laptop fixed after the screen broke, and now every time I use it, it crashes for no reason. It NEVER ONCE did this before we took it there. The fact that they actually think I'll take it back to get "fixed" again is embarrassing for them.

Called Geek squad to come out and do a reasonably simple installation. They were supposed to show up between 7 AM and 1 PM. They never showed up. Called customer service and they said the tech would be there in 1/2 hour. It was two hours later, so I called again. This time I wanted my deposit back. Of course they take a deposit at first so this way they can screw with you and do a terrible job or not show up. Even the accounting department was terrible to deal with one of the worst companies I’ve dealt with over the last year. The most amazing thing was the employee on the phone told me they didn’t send out a geek squad member. They sent out a third-party handyman to do the job. Unbelievable!

So I bought three was going to be four TV's from Best Buy this year. One got damaged so I thought after buying the last let's see if it can be fixed. They said the protection don't cover physical damage. Then I was told I'd be give a refund in 10 days. Never got it. Then I'm told today. They send a gift card. I said, "Who asked for that, no no no. I paid y'all with a card. I don't want a card that I can only spend with you guys." So they cancelled and changed it then told me it can be another 7 days. So 16 days for about 60 dollars they never even provided a service for. These people are scammers in my option. It like paying to get a manufacturer's warranty you already got. I will not be buying from them again and thinking about not shopping Best Buy no more. 16 days to get my money back 16 days after they already cancelled my stuff. Is this how you run a business.

I'm a busy business owner who has bought A LOT of products, services. Whoever is doing the hiring at GeekSquad should be made Prime Minister, every person I've spoken to in ten years have ALL been easy to understand English speakers and highly qualified, and fast! Really fantastic.

Can I give them 0 stars??? Went in with my custom built PC and first off took them 5 days to get back to me on what was wrong and second it was an easy wipe fix of my SSD (which they still managed to screw up). When I go to pick up...my case is damaged... They dropped my 5000 PC... No compensation and on top of that...I was blamed. I then tried to cancel my membership because I'm never using that service again nor going into that store and they told me I had to wait for first payment to come out. I wait for it to come out (month after purchase of membership) and go to cancel today. They tell me because I didn't cancel within the first month I now had to pay a cancellation fee. WHAT A SCAM. And yes I did pay that fee. Please God don't get this membership... Support a local shop as I should have done in the first place because I ended up having to go in the end and had service that day and they handled everything with care.

I have used Geek Squad for installation and set up of major tech purchases from Best Buy in the past. Actual Geek Squad employees always came and I received great service. On recent TV installation, they sent third party contractors. They were a disaster. Were incapable of setting up TV. They tried to leave me with inoperable TV. I insisted they stay and figure it out or take TV back. Reluctantly they worked on it and eventually figured it out. I pay for Geek Squad. I had specifically asked Geek Squad customer service to not send contractors. I was ignored. I pay for efficient capable service. Did not receive it. This will impact my purchases at Best Buy in future.

Let's start with the good part. Jon **, General Manager at the Watertown, MA Store helped get my computer going. He was an angel. Patient, smart, helpful. The guy could be the CEO one day. My very bad experience was with the on-line "Tech Support Team". They were supposed to perform a basic tune-up and ended up wreaking havoc on my machine. They moved files without telling me; the tune-up didn't work (3x); worst of all, something was preventing me from loading and sending files. I SPENT 9 HOURS ON-LINE with totally unskilled techs who kept telling me things were wrong that simply were not reflected on the computer (e.g., you need storage -- NO, you need more space on GMAIL -- NO; this is because of your web domain - NO).

I bought a TV with protection plan! After 6 months still, I am waiting FOR THE SERVICE! I went to store, I chatted online with them, I called! Nothing happened! I DON'T KNOW WHAT SHOULD I DO WITH THESE WEAK SERVICES! I will never try it again!

Called to figure out about my laptop. The technician wanted me drive all around to find a certain card for it. Went through all the trouble and it didn't do me any good. Had to tell him 5 times they don't have it and kept going. Never again with these guys.

I bought a fridge with the insurance in Best Buy. 3 years later the fridge started to freeze in the inside back. This was creating that the fan was frozen and the ice maker was getting really bad. Since I had 5 years with Samsung they will come and change the parts affected many times. Then my manufacturing warranty expired and the Geek Squad should come to fix it. Well no. Before they come over to my house they tell me how much it will be. They want 500 dollars for them to come and change everything that they don’t even know what it is. This fridge should of be change from the beginning. Please do not buy Samsung appliances, they don’t last. The appliances are the worst.

My laptop display stopped working when I did a Windows update. External display worked fine. Send to Geek Squad to fix the driver issue. They called me a week later and told me they needed to replace my screen and it will cost $400 plus tax. (round numbers first clue of fraud, not actual work). I needed my laptop so I agreed but demanded I get the broken pieces back that they fixed for verification. They called me back in another week and they wanted to replace my motherboard and my monitor which will be $1400. They had no idea they already called me. I refused and told them to send the machine back. They sent back and Neither display now works. Basically a brick of a computer. Do NOT send your devices to these scammers.

I bought a desktop computer from Best Buy along with the Geek Squad coverage. I had problems setting it up with my printer. Was on the phone with them for 3 days. Each time they told me they had the problem fixed, but when I tried to print, nothing. I finally had to have someone else come in my office to look at it. They had the problem fixed within 30 minutes. I am very disappointed in the Geek Squad.

I bought Geek Squad coverage with my last TV purchased at Bet Buy. When my TV stopped working I attempted to make an appointment with The Geek Squad for in home repair. It took several attempts and three days of effort to get an appointment. Rather than book online their system requires a phone call to make an appointment. I was handed off three times to different individuals. They were wearing me down. Long menus and long hold times. The Geek squad is poorly organized and poorly run.

I've been trying to contact their customer service for 1 month. At the store, they tell me to send an email, then by email, they told me to call their 1800 number, and when I call it says I need to file online. But the online service doesn't work, every time I make a search on my product it doesn't return anything. I have tried calling again and sending emails but I never get to someone and the emails are never replied. I have 1 month left to use my tv warranty, and if I don't hear from Geek Squad before that I'm going to take legal action.

Robert, my in home Technician, was extremely Professional, Knowledgeable and Friendly. He resolved my issue I was having with my PC Printer in less than a half hour. He made the appointment on time and called a half hour before coming to my home.

I bought a TV from Best Buy, They have charged me $375 plus the material to hook up my new TV and they have sent these two guys by the name of Dennis and Joe from Geek Squad to do the job, first of all, they were very rude and at first, try to come in with their wet shoes like animals and since I have stopped them they came with an excuse to charge me more for the installation!!! I told them NO, and they took my TV away with them without completing the job that they have been paid for!!! I went to best buy at 225 High Tech Rd Unit 3 where I bought the TV and complain about this and they didn't do anything to fix it!!!! Please do not go to this location for any kind of shopping. They are horrible.

Shame on Geek Squad Protection Plan for appliances. Put in a claim for a 4 yr old fridge not working Aug 25, Sept 30 the tech deemed the fridge not repairable. LG sent the exchange approval to Geek Squad Oct 5 and here I sit without a fridge...2 weeks. I think this is disgusting and could be handled so much better.

I have been a Total Tech Member for 5+ years. Pre-COVID the agents were AMAZING! Now, they have one script, run their diagnostics even if not related to your issue, hang up on you, and really don't solve much. They ask me to bring my desktop in every time I call. The closest Best Buy is 45 minutes away AND it is a DESKTOP, not very easy to move. Every fix takes multiple calls and requests to do their job remotely. Sad to say, I will be looking for something new.

I purchased 3 yrs of Geek Squad service when I purchased my most recent Dell laptop because I wanted local service, but they can't do anything, just send it to Dell and lose it for months at a time. Do NOT use!!

Even if they wanted to sabotage this installation, the outcome would not be this bad... First they said I have to pay extra money for installation while the website said free installation. Then they installed the dash cam but they unplugged the amplifier cables, so there was no music (I had to drive back - to be accurate 14 miles one way)! Cherry on top; they forgot their tools in the car... A few days later I decided to check the SD card recordings to see the quality of the videos...and I found out the rear camera was not working!

Absolute worst customer service – please read before thinking about purchasing this protection plan. I have been paying into Geek Squad's cellphone protection plan since I purchased my phone (almost 2 years now). I physically damaged my phone and I called to begin the process of them sending me a new phone (the service this company provides for paying monthly into their plan). Geek Squad charged me some $1,800 to my credit card and told me I would receive a new phone in 3-5 business days. 9 business days passed and I still did not receive the phone I paid for. I called to inquire and I was told that the request was cancelled. That’s it, no explanation as to why it was cancelled & no one notified me to tell me, I had to reach out to them when I realized my new phone had not arrived.

Best Buy is a great shopping resource as long as you don’t need to return or repair something. Getting a qualified repair person scheduled much less actually completing acceptable work has been a nightmare. We’ve had multiple repairs and the issue is still not resolved. The latest claim has been in process for almost a month with the repair company calling to cancel 3 times already. Even though I requested a new company, the Geek Squad had the same repair company pick up the ticket again and now we are going through the same cancel/reschedule process. Do yourself a favor and find a better warranty.

This is a little bit dated, but I had to get it out there. I purchased a laptop through Best Buyback in November of 2018 and I purchased the 3-year protection plan through Geek Squad for it. I was really glad to make the investment into it as there were two separate times I utilized it. The first was when the original charger that came with my laptop had some exposed wiring from being ran over by chairs too much. This laptop was both my gaming machine as well as my daily driver for grad school, so I needed to be able to keep it working. The rep that met with me put in a claim to see if they could purchase me a new one.

Updated on 07/07/2022: I have looked at my receipts again and found that my repair was in 90 days warranty and when I asked that associate or manager named Ali to send it back to be checked (something that another team member suggested to me when I was there earlier in the day), the associate/manager refused then tried to charge me another 79 CAD for it (not telling me at all it is still in the warranty). I tried to cancel my membership after such a bad/traumatizing experience (for an honest, well-to-do, very busy working professional for all this drama) as I can't see myself ever walking to that store again after being kicked out and told to go to another store, they charged me 180 CAD for a cancellation fee.

I can see that these guys don't really take care of your computers. It's all about charging for monthly membership or making quick money. Not impressed by their people at all. I was waiting in line a noticed the attitude some of the guys have even in talking to clients. Very disrespectful.

The Geek Squad is one of the biggest scam ever proposed to the Canadian public. I've got three phones from Best Buy. The agent offered me a glass screen protector and he told me, instead of paying 45$ for each upfront, it can be 3 installment of 15 $; to which I agreed. Months later I realized that they kept charging my credit card. When I went to the store, they told me it was a protection plan with the geek squad. I was stunned, cause I was never told it was an insurance, Why would I take an insurance with geek squad when I already have one with my cellphone provider? It doesn't make any sense. Anyhow I ask them to cancel their nonsense. The agent on the phone told me the credit card on which they were supposed to refund was not valid, when they just charged it. Now I went to check, they only refund 13$ out of 45. This should never be allowed here. Be aware, they are a bunch of crooks, just out to get your money by any means.

It all started when I signed a plan which the store's employee said was a fixed price. I paid this price with the computer (that had a discount he gave me) in the same day. After about 2 months, I received an email charging me a monthly subscription. I logged into the Best Buy thing and saw that they were charging me about 30 dollars EVERY MONTH from the money that I had given them when I bought the computer. But now I had to pay more because one more month had gone by after all that money was spent. Naturally, I wanted to cancel my plan and have that month back, but their service is SO BAD I gave up and paid the month anyway. I still wanted to cancel it, but I was told by the employees that I would have to pay for 4 more months before I could cancel it. I WAS ANGRY. BUT I PAID 4 MORE MONTHS TO GET RID OF IT. After paying 4 more months, I went to cancel the plan in April of 2022.

Had glitch with opening new MacBook Pro with a new password that I set up. Tried 4 solutions I found online using my phone. None worked. Chatted w/ two different GS techs. Both said I’d have to take it to a store. Are you kidding me?? They had no idea how guide me in resetting a password. I found that absurd. So, I tried one more time online and finally found the directions that worked. I would think that helping to reset a password should be, at the very least what they would know how to do. This definitely did not instill confidence in BB tech help. That’s what I get for their $199 member price to have access to tech “experts??” BB should be embarrassed!

Brought my computer to the Geek Squad to upgrade some parts. Got liquid CPU cooler installed also a new GPU, new PSU. First thing I noticed after I got it back that the pc wasn't cleaned from the dust which is a must when you install new parts. Second after 1 week I installed a game via Ubisoft, in the middle of that my pc crashed and it kept me stuck in the reboot menu for at least 20 minutes. After it was rebooting my hard drive D was gone. After I rebooted the pc again it the hard drive was back. But now the same thing happens over and over again. Will never ever use geek squad again and I paid 300 bucks every year for their service.

After just 9 months of purchasing, the ice maker stopped working. After 5 visits from technicians (via Geek Squad & LG technicians) the ice maker still does not work. They replaced the ice maker twice, replaced a compressor, then an evaporator. Now the entire fridge stopped cooling within 24 hours of the technician servicing the fridge. Over 500$ worth of food was spoiled. This whole process of requesting a technician for repairs has lasted SIX months. Geek Squad refuses to replace the refrigerator.

I purchased a computer at Best Buy with a Geek Squad policy on May 27. The Geek came to my house a few days later. He set up the computer and began the data transfer to an external hard drive. When it hadn't finished and he had to leave he said he'd be back to finish a few days later. He did not come; I scheduled an appointment for June 10 (the soonest I could get). My appointment was cancelled with no explanation. I now have a computer with no data on it, an email service with no contacts and several unanswered questions. After four phone calls, all assuring me I could get an appointment soon, I now have one for June 24. I also bought a printer on May 30 with a promise someone would come to install it. That also has not happened. I would not recommend this service.

I have purchased Very high end Fridge from the Best Buy and Purchased 5 year warranty from Geek Squad which was arranged by Best Buy. My Fridge is down Since Jan 2022. They are not fixing, not proving any kind of customer service. Every time I call, Rep has no authorities except memorized answers. Managers are not available every time call them, They do not have proper Appliances Service providers, Do not follow any Schedule, No one come when at schedule time and suddenly show up two people and they have no idea why they come, technician do not update system after home visit. Every time I call them, I have to start from zero, Two times they close claims without providing service or resolving the issues. I insisted to talk to Manager and REP hang up phone.

The worse customer service I have ever seen!!! I took my older laptop to Geek Squad to be wiped clean and have the old running system restored (Windows 7) in December 2021. When I tried to log on to use for personal billings, a window popped up asking for registration key. Geek Squad never registered it. After 2 1/2 hours on the phone....no one could give me a registration number so I could use my laptop. I was pushed from person to person telling all the facts over and over.

I purchased a 65" TV from Best Buy in the fall of 2018. TV started giving me trouble towards the end of 2021. Called Geek Squad as I was still well within the extended warranty I purchased. They state that if they cannot fix the problem within 60 days, you will be refunded with a store credit. They refused to give me a store credit even though it took over 3 months to fix the problem. Countless hours on the phone with them yielded no results. Every time I spoke with another agent, they told me something that contradicted the previous agent I spoke to. The TV is now not working again less than a year later. I will never purchase anything from best buy again where I want a warranty of any kind. Dealing with geek squad was by far, the worst experience I have ever had in service and warranty work, that I have ever had. Purchasing extended warranties are supposed to give you peace of mind. Stay away from geek squad.

They are charging me for a subscription that I didn't order. I will be calling my attorneys and let them know what they are doing. It is a scam. Nobody answered the phone and I sent messages. Please beware of the scammers.

I've been standing in line 20 minutes and apparently have to make an appointment to pick up my own camera so they took other people that just walked up but their website won't let me make one because somehow my email address doesn't exist in their system even though I clicked the link from the email they sent me. There are 5 people working but the only thing they are doing is wasting time. It doesn't take 3 people plus the customer to not figure out how to NOT pair a smart watch to an iPhone. This is disgusting.

I was charged last year for a subscription I didn’t buy and they had to remove it and they have done it again, automatically renewing a membership I never purchased to begin with and telling me it can only be cancelled using my computer. I don’t have a computer at this time, only an iPad. I don’t know how a company can charge someone 329$ for a subscription they did not purchase, and to do this not once, but twice. I expect a full refund and my name off of whatever list it is on. I most definitely would not recommend getting involved in whatever scam this might be. Jenifer

The issue: the charger for an ASUS ROG gaming laptop (bought from Best Buy would be plugged in but constantly cycle through battery/power/battery/etc.) with an annoying notification constantly in the middle of the screen, rendering it useless. I tried to replace it with several universal charge cords over the course of a few months, but none of the pieces actually fit the port. Finally, I tried contacting Asus support to just order a replacement charge cord but ran into a brick wall saying I had to go to Geek Squad for service because I was out of warranty (by a few months).

In 2019, I purchased a one year Geek Squad contract for service and repair. I brought in my Windows 7 OS laptop to get a Windows 10 upgrade installation. I left my laptop with the service person as he asked me to do so. They stole my digital information from my laptop and started sending me fraudulent bills for unauthorized purchases thereafter. I closed my credit card account on file with Geek Squad, so they would not be able to bill the fraudulent charges furthermore. This has not stopped them, they submit thousands of dollars worth of fraudulent purchases to my Paypal account now. My perception is that Best Buy (Geek Squad's physical location) as a corporation is on a very shaky grounds, so now they have entered this final phase of rampant fraud activities; certainly they will follow on footsteps of COMP USA.

I purchased a 2k camera from Best Buy in March. Bought the "Geek Squad" protection plan to be safe, which came handy two weeks later when the camera was acting up. Dropped off at Best buy, was told it can take anywhere from 1-4 weeks to be repaired. Watching the tracking info, states it was shipped out of state for repairs (which first off I thought was odd), then no update other than it was received by facility. I spoke with FOUR representatives, every single one giving me a different response on where my camera is. First rep said it would be ready for pickup by end of day, second one stated it was being sent to Best buy for pickup, third person said it was STILL BEING SENT to the facility out of state, and fourth rep has now told me it will be repaired by 04/18. I called asking to speak to supervisor and after being on hold for 15 minutes I was hung up on. I am absolutely livid. Will never use Geek Squad again.

I trusted the Geek Squad / Best Buy to fix my computer as I was getting 100's of emails a day. The Geek Squad took control of my computer and requested that I not get online for several days as they were building a fire wall. When I finally got online a lot of money was missing from my bank account. When I escalated this up the Best Buy chain I was told they can't do a thing for me. DO NOT USE THE GEEK SQUAD with Best Buy. Hackers can too easily gain access into your computer/bank account. Best Buy is basically claiming they are not accountable. The person who hacked into Best Buy/Geek Squad identified themselves as the Geek Squad and called from the Geek Squad 888 phone number.

I've been having multiple issues with my Sony TV since August of 2021. Nine month and 4 different technicians later and the problem still persists. One tech suggested to use Amazon Stick instead of the tv apps. Another one said maybe not to use my BOSE bar speaker so not to strain the tv. Another said to use a different audio cable instead of the HDMI. They keep rescheduling my appointments with no further notice. I get no courtesy call when they don't show up and they never ever call back back despite me always giving them my name and number. Not only is their protection plan a piece of garbage it's a total scam.

Called to cancel warranty. Goes directly to a recording “we are busy“. Cannot talk anyone!!!! Impossible to cancel, since they only give you 24 hours to cancel. I was already very hesitant to get the warranty in the first place.

Charge you $26+ for 5 years and when you decided to cancel they will charge you a $240 cancellation fee. Such a Big mistake, waste of money and it is useless. Do not get this Geeksquad, Best Buy staff will not provide all the info you need with this program.

The worst customer service around...Best Buy and Geek Squad are a rip off... They can't even mount a ceiling mount correctly or wire a firestick... They damaged my ceiling and my firestick... Left a mess...NOW THEY won't DO RIGHT BY ME....and replace damaged product or redo the ceiling mount... All they care about is getting paid... Their techs are incompetent and don't want to work... DON'T USE BEST BUY OR GEEK SQUAD.

I got myself a pre-built pc from BestBuy with a 2-year GeekSquad warranty. The pc started freezing and restarting a few weeks after purchase. I bring the pc to get it repaired at BestBuy, they make me wait 40 mins just to tell me they have to send it to their main location for the repair. Fast forward 5 weeks later, they tell me my pc is repaired and ready for pick up. I get the pc and try using it. Not only does the same problem persists, it now shows me it has less ram and storage than it originally did. So I bring it to get it repaired again. Same thing, long wait plus 4 more weeks of "repair time". And once again, the pc still crashes and restarts out of nowhere. This repair team is a joke, hands down the worst pc warranty I have ever had.

I have tried for weeks now to make contact with Geek Squad's customer service regarding a warranty shipment. I call their 1-800 number and hold then constantly get disconnected. When I'm asked to leave my phone # to be called back, they call then hang up after the first ring. There is NO customer service. Two weeks ago, I did make contact and they asked me to call back in two weeks as they had not received my product via courier (which should have taken 2 days, not 2 weeks). I feel very uneasy about Geek Squad and wonder if I'll ever see my $500 product again.

When I try to reach them to cancel my cell phone protect plan, I spent long time to wait, and they hanged up my phone call. Don't trust their agent ask you to join this company's cell phone protect plan.

At the end of 4 days, I come to the appointment and the Geek notices my phone won’t come on. This is despite the fact that I told him 4 days before 3 times. They can’t fix the phone because it won’t turn on.

I bought an espresso machine at Best Buy. Bought the Geek Squad warranty. The machine had a problem and I was asked to ship it back. I did it and they said I was going to get a gift card to get a new one. Two weeks later I haven't had any news from them. I have spoken to 4 representatives and they have all "escalated" my claim and I was told I was going to get contacted by a supervisor. This never happened. They said the gift card was sent to my email but it is not true. Everyday I check my email and spam and nothing. When I tried to get connected to a supervisor without their famous lie "escalate this to..." they always left me in the line waiting for more than an hour and never no one took my call. BEWARE of this service, it is not worth it and they are incapable of fulfilling what they sell you.

Purchased an iPhone XR in 2019 and tagged along with the Geek Squad package for protection because it seemed like a good one at the time for my peace of mind. Two and a half years later I was not able to use the touchscreen on my phone therefore I figured I would get it replaced with my geek squad package. (No big deal. It happens to phones all the time). Until now I have to spend $15 a month for roughly 28 months, equaling: $420. This $420 plus the $200 deductible bring it to $620 that I would have to pay, as well as a $720 deposit if I don't send the other phone back to them. Again this is normal. I am not upset at this point. (Keep in mind you do not get a new phone, you get a REFURBISHED PHONE.) Now this is where the problems arise and I will list them by order:

BestBuy is scamming people with this option of GeekSquad. If you get this service, that is almost forced by salespeople in Best Buy, they charge you amounts to your credit card that are not authorized. The only option is calling to cancel what every subscription you were on. The person in Geek Squad asked me to download an app to control my computer and fill out a form in order to get my money back. At the end after several attempts to reach out Geek Squad they are just unable to cancel or return this money. I'm wondering how a company like BestBuy allows clients to get in such scam.

My desktop broke down, it was all dark and it had a message some 1962, I took it there. A a young teenager came, he plugged it in, but nothing happened, well he forgot to plug it in, I told him what happened, he said. "Oh it probably needs a new harddrive," he went around and started to find the things that my computer needed for the repairs, right away he sold me the plan of $199.00, he told me that I needed it protect my the parts that they were going to install, he said that they will call me if something went wrong, if they couldn't retrieve my data, into it on a Friday.

I would have given them a high rating till the events in the last 2 weeks. During the repair to my laptop, they got into my bank account and made 2 transactions without my knowledge & didn't even make repairs I asked to make. That's what I get for trusting in the online repair processes!

Talk to Geek Squad support online and the lady did not wanna. I ask her if she can figure out how to change it from 32 kb to 64 kb and all she is, "Sorry we don't that." What kinda of service is that when we pay money for this service. Geek squad when my plan is up in a few year I will be not renewing it. Kiss my **.

I have had my tv looked at 4 times now since purchasing it. I am on my third part replacement but have been told that because the board required is not deemed an expensive enough repair that they only want to keep repairing. At this point they have easily spent more than 50% of the tv value on parts and labor because they use a third party tech. It feels like they are trying to run out my warranty so they can wash their hands of it instead of replacing my tv since it has had the same repair 3 times and looked at for the same issue 4 times. The response I keep getting as well is it takes time to work through these claims. If I took up to 14 days to process a warranty claim, especially for something that has stopped working, I would have a lot of angry customers and homeowners.

I sent my phone through Geek Squad to get fixed on December 10th. They told me the repair was only going to take 3-5 days. On the 3rd day I called just to check up on my phone, only to get that it had not been touched, which was fine. I call 3 more times just to get the same exact response. The next time that I called was on the 18th, they proceeded to try and tell me the same thing, but I told them the situation and they told me they had sent it to Apple and maybe Apple could tell me more than what they could. I proceeded to call Apple and sure enough they told me they had fixed my phone and it was on the way back to geek squad, they didn't have any more information, because that was not the service I was using. I am currently calling them everyday, and they still have no idea where my phone is located. Will update this review if I ever receive my phone.

Purchased in-wall home theater system and requested Geek Squad installation. Initial assessment visIt details were not fully shared with the store/team; assessor quit; install crew arrived, did not complete the job - was told they had to leave my house to go to another customer to do work. Took more than a month to return (I asked that they NOT send the same team to finish the job - was ignored and they sent the same crew of unprofessional installers back). When they returned today - I watched as they started and then bailed on the job saying they couldn’t find my pre-installed speaker wires.

Back in 2017, I brought in this laptop computer for Geek Squad to fix. Geek Squad charged me $40 to have it sent out of state to their repair facility. A week later, I got the computer back without it getting repaired. You'd think I would get my money back, right. Wrong! That $40 was non-refundable! So, I took it to a local computer repair place and that place got it repaired within a day. Don't go to Geek Squad! They'll rip you off big time!

I filed a claim report DEC 5,2021 and it's JAN 7, 2022. My television stopped working (blue screen). I called Best buy, they directed me to GEEK SQUAD with a failed attempted to fix this problem. I paid $1500 for the tv plus $398 for the amazing warranty if ever my TV needed their services, and now I am after one MONTH waiting for a PART to come in....no repair date, and every time I call they tell me it will come in WEDNESDAY, it's been 4 WEDNESDAYS now!!! This has been the worst experience ever! They told me that it could be up to 90 days that I would have to wait for the PART before they consider it to be replaced...how do other people do without the things they buy and for how long are we suppose to wait for the things we pay extra warranty on to be fixed? Do not ever pay a cent for warranty. It's not worth it and it's not going to help your situation by sitting around and waiting for bad service!

Purchased large TV from Best Buy on 11/2021 for $1294.51. Purchased GEEK Squad, Total Tech contract for the installation and 1 yr. service plan for $100. They set up 4 appts., and cancelled each appt. just days before install. Each appt. cancelled due to out-of-stock. But, was advised each time that equipment was IN STOCK. Now, 01/06/22, received (5th notice) another email of cancellation due to equipment being out-of-stock. I still do NOT have my new TV, refund of $1294.51 to Best Buy, nor the Geek Squad fee of $100.00. Was told by Best Buy Co., they would not refund the Geek Squad $100 charge.

Paid for a service contract for a large TV. Called several times. They answer, take down info and hang up. Had several appointments for the tech to arrive. They do not show and do not call. Customer service does nothing. TV still not working correctly. Best Buy will do nothing to fix the issue. Complete run around. Do not waste your money on the service contracts. They do not stand behind them.

I purchased a product through Best Buy with a 2 year Geek Squad Protection Plan. I returned the product (unopened) and received full refund quickly through Best Buy but Geek Squad refused to reimburse the cost of the protection plan. I tried via phone as well as online chat - both refused. If it had been stated upfront when I purchased the plan that there is no refund, I would not have purchase it.

Rewriting a review as they were able to fix the problem on the same date after talking to the manager in charge. Solomon came in to my home and was able to fix everything I needed in the gaming computer. Really appreciated your prompt response.

One of the worst experiences. Got a LG washing machine and got Geek Squad protection for 4 years. The machine breaks down in 3 months. Part is replaced by the outside company. Machine again breaks down 4 times in the last 2 years. Every time the part is replaced. The 5th time part is replaced, I ask to get the machine replaced. They tell me if the part is available then there is no need to replace the entire machine. So I book the appointment for them to install the broken part.

My family and I moved to this State 3 years ago. We were having brand new house built. I decided to go with more of the smart home experience. So I had the Geek Squad come to help me get this setup, and they sold me a home network system that was over 3k dollars. After the install, since the system is very advanced, I paid to be a Total Tech Member. So if I ran into any issues, I would have the support needed since I spent so much to have it done. Well, the system ran some sort of update and then ran into Wifi issues in my house. I contact the Geek Squad and stress the importance of this. My wife works 2 jobs from home, my kids need the wifi so they can do their home work. So the internet working is very important.

Geek Squad has resorted to a new method of bleeding customers out of $$ to the very last drop. And, currently, there is no way to reach anyone who has any authority to explain the problem. We purchased a Geek Squad tech support plan a few years ago that recently ran out. Shortly after the plan expired and we declined to renew it, the Webroot Secure Anywhere (a system scan software program partnered with Geek Squad that they install when you purchase tech support) suddenly began popping up on our screen. First, it was every 30 seconds, shortening in time day by day, until now it is every 3 seconds. This hideous thing pops up in the middle of the screen blocking whatever we are doing.

10 attempts made within a 3 hour period, working by phone with Geek squad customer service representatives (9 different ones in total), resulted in frustration and NO HELP to schedule a technician to replace a single malfunctioning window alarm system sensor. Customer representatives use a carousel fraud scheme to continue passing the customer from one administrative untrained clerk to another until the customer gives up and no longer pursues the service they paid for. Most unfortunate. I have used the geek squad service over past 15 years with no complaints. Now I see their business practices have changed for the worst, to scam customers. I recommend to current and potential clients NOT to purchase the Best Buy total tech support services it is a scam, and you will probably NEVER receive the support you paid for.

Had been looking for computers through Best Buy and found myself dealing with Geek Squad for computer issues. I had never signed up for any sort of $199 yearly plan with them and was startled to find they had billed me for it. I emailed them but like a lot of online stores nowadays they are very hard to get a hold of. I do not want to be billed $199 yearly for a plan I never bought!

On June 14, I checked in a camera with Geeksquad, Bestbuy Meadowlands, NJ. One month later, I tried to get in touch with Bestbuy to find out about the status with no luck. The camera just vanished and nobody knew what happened to it. On July 20, with the intercession of the Better Business Bureau, we received a first resolution proposal: Bestbuy promised an exchange and I agreed. I went to the store, but since they did not have the authorization for the exchange, they could not help me so I just wasted my time. Time passed without news from Bestbuy so I had to purchase a new camera with my own funds.

Geek Squad charged my Discover card $210.19 for yearly support. Called to cancel this since I did not authorize. They said connected to Webroot, which was supposed to be free, not knowing that was attached. Really, like I need their support for $210.19 a year. I already bought 3-5 year warranty on all my appliances I bought with them. Got the free Webroot to go with the appliances. Well, now they only want to give me $171 back. I'm done with these shady people!! I'm sure I'm not the only one that unknowingly got sucked into this one....

My worst experience was with Geek Squad via Best buy, they did not give the answer they did not take responsibility. I do not recommend Geek Squad. I just share my experience here to give awareness to the audience.

I pay for the headphone 529. It stop working after one month. I ask to change it. They refuse and obligate me to accept 230 cad from 529 as refund ...scam me. When I bought they told me a full refund then refund 50% and scam me.

They told me my problem would take 10mins to fix for 100$. If not fixed money back. They couldn't fix my issue. We went on for over a hour. I told the guy that I just wanted my money back and I would bring my pc in store instead of the over phone call support. He didn't want me to, and begged me to wait because he was able to fix it. After 3 days I asked for my money. He tried giving me 30$ of the 100$ I gave. Then he agreed to finally give me 50$. The money never showed up... The next day I got a 500$ charge from "geek support". I never called anyone. The man must have gave all my info to someone or did it himself. He told me that it was my problem, not his. When he was the ONLY person I gave any banking info to... Stay away!!!!

Worst experience with Geek Squad service (5800 Britton Pkwy, Dublin, OH 43016). I worked with ** (salesperson), very sweet and always willing to help. Whereas **(Geek Squad) worst guy in the whole planet. Zero customer service. I will never work with Geek Squad. I do not recommend the Geek Squad especially **. Don't work with him. Worst person.

When my Dell laptop stopped working I called the Best Buy Geek Squad for help. A technician came out to my condo, identified the problem and made an appointment for me to bring it to the nearest Best Buy location to fix it. They fixed it in 24 hours and a technician came back to my condo to reconnect it and make sure it was working correctly. I am in my late 80's and needed the extra help in identifying and solving the problem. The Geek Squad at Best Buy could not have been more helpful.

The personnel at the Best Buy store were decent, the only reason they are getting a star. My laptop was sent to the depot and returned to me the first time not fixed. The staff at the store indicated the measures I had taken to try fix it myself and the depot sent it back after doing exactly what I had already done and that the staff had indicated on his report before sending it to them. The second time the problem was fixed but my touchscreen was not working anymore. The entire process was about six weeks. I’m not sending it to them a third time, for fear of further damage. Just take your device to be fixed elsewhere.

WORST. SERVICE. EVER. If I could give negative stars, I certainly would! Two appointments and $216 in lost wages later, I STILL don't have my iPhone battery changed?! On top of everything else, both agents wanted to send it out to Apple even though they had the battery in stock and are an APPLE AUTHORIZED REPAIR PROVIDER. The second agent even sunk so low as to tell me it would be more economical to purchase a brand new phone than to pay for a $50 battery!!! Would love to meet his Economics teacher, I tell ya!!!

I paid for a three year protection plan when I purchased my computer, I tried to use it once today after an update glitched in the software. I was on chat for a half hour and finally the operator said he had multiple clients to talk to and couldn't help me. It seems like a waste of time and money to me.

They took the membership fee from my credit card even after cancelling and refused to refund. Instead directed me to ** number where their response is very rude and threatening. Stay away from them. This is a SCAM.

This is a followup to a previous review that I left. I was having a problem with a cell phone warranty purchased from Geeksquad and repeatedly asked to speak to a supervisor. A supervisor finally did call me back but at the time I was unable to take the phone call, was busy doing something at work that couldn`t wait but they did leave a message. I have called back numerous times each time leaving a message. The message on the answering side indicated that I could expect a return call within two day but this has been going on for three weeks now. Called the main directory number and found out that the person whom I am trying to call is a team leader no less but guess they too are too busy to act in a professional capacity when it comes to unsatisfactory customer service.

I bought $3,200 worth of electronic tech devices for my new home in FL direct from Best Buy (BB) in April 2021. All of it was installed by The Geek Squad and I purchased the Total Tech Support plan for $191.70 including tax. The ring outdoor doorbell and camera has been offline for 4 months, it worked for about 7 weeks. I called into BB for the total tech support, was transferred to 6 different representatives over 2 hours, the final support representative of which offered to send a tech out, look at the device, re-install it if necessary for $70. Apparently that kind of support isn't covered. Not sure why anyone in their right mind would pay $190+ when it offers little to no value, comes at an additional cost, not discounting the loss of time and additional frustration. Don't do it...

Given incorrect information, no follow up and disconnected on chat with Geek Squad. My Toshiba TV drops sound (only 3 months old) and when contacted Baldev. S. via chat he gave me an incident number which on followup could not be found in their system and when I asked the next individual to get someone to call me they disconnected my chat. Most disappointed in Best Buy.

I ordered a gas dryer from Best Buy, and Geek Squad delivered and installed it. But instead of properly clamping the air vent to the back of the dryer, the installers taped it to the dryer, and the air vent quickly detached from the dryer, venting hot air and lint into my house. I had to wait 6 days for another appointment with Geek Squad to have the dryer installed properly. The 2nd installers properly clamped the air vent to the dryer but, in the process, crushed the air vent hose so that I wound up with a blockage in the hose and couldn't use the dryer. This is completely inexcusable!!! I will never again use Geek Squad for appliance installation or repair.

Geek Squad was supposed to come to my home on 08/21/2021 to install MoCA equipment. The tech called that morning and after a discussion he said he can’t do that specific work. The appointment was cancelled. I have numerously requested my money back to no avail from Best Buy. I had paid $199.99 to join the Geek Squad service. I don’t know who is worse, Best Buy or Geek Squad.

I made an appointment with the Geek Squad today to have noisy fan on the back of my under 1 year old computer looked at. I purchased a two year protection plan so I figured it was covered. Yes it's covered if I want to wait 4-6 weeks to change out a fan they stock on the shelf. They even had the balls to charge me for the $15 dollar fan. So I purchased the fan and changed it out myself in about 5 minutes. This a computer my son uses for school and can not be without it for 4-6 weeks. What good is a protection plan if it has to be sent out for 4-6 weeks and the service techs are not even willing to help out. They should have been getting the part off the shelf and installing it on the spot for the money I spent. Total scam in my opinion. How many people are they robbing every day? This kind of thing has to stop or be corrected.

I'm writing anyone who is even considering this "protection plan" to run. This is a straight up scam. They will promise you they will cover damage, fix or replace. It's a LIE. They will charge you, they will make it very hard to get any kind of service, they will hang up on you after you've been on hold for hours. Learn from my mistake and don't waste your money. I'm $400 deep in paying for this "protection" and they will not fix my phone without charging me $200 more because the back of my phone is cracked. I don't even need that part fixed but they refuse to do it without me paying. On top of that they told me screen repairs were covered.

They were fine at first, they hook into your computer and fix any problems. They charge by the year. The last time someone got into my bank account, got $2000.00 hooked up with them and they said that they would check it out. Well after about 8 hours of working on it, they said that I owed them $350.00 for extra work, which they never told me at first. All costs were supposed to be covered. After not using them for awhile I wondered if they had something to do with missing money. Been trying to connect with them for 3 days now and it reads that I have been unlinked from them, still have time remaining on last contact, makes me wonder. Watch out for them.

Seth of the Geek Squad met me at the door in Sherman Texas. Nice touch! I requested an appointment through the national Best Buy contact to determine if the LG sound bar was working properly. Seth told me how to hook up the sound bar and even drew a diagram. But what I wanted was for Seth to test the sound bar to see if it was working properly. Seth stated that he could not do that without the proper equipment. He returned the sound bar to me with instructions to reconnect the sound bar and make another appointment if it did not work. I wonder why I drove 15 miles for that service.

Horrible experience all around!! Called in for customer support only to be hung up on three times - I have escalated my case twice with having them confirm someone will call me "within 24hours"... It's been 5 days and I have called twice to re-escalate. One of the customer support employees has been incredibly rude, calling me a liar and laughing about my issue. I have wasted so much time and energy trying to get a simple warranty claim resolved. HORRIBLE experience. DO NOT USE THEM.

Presently on hold with Geek Squad rep Chad for second time (18 minutes and counting), first time they hung up. Also online in chat for tech since 11:37 a.m. (It is now 2:24 pm.) Not sure I will ever get help.

Tried to get my dead tv replaced for two weeks after only a year of use. Two year service contract that they do everything they can to avoid honoring. They can’t fix tv and need to replace the value. Don’t buy Best Buy Geek Squad service. It is a waste of money.

Their online support is just awful. I called because iCloud contacts were not syncing with Outlook. Their tier one support couldn't help so he had to send the issue to another agent. They do this electronically. After three hours, the next agent hadn't come online yet so I went to bed. The next morning I woke up and saw that an agent said 'Outlook is fixed'. Well, Outlook was working but still was not syncing with iCloud. I called back. Same drill. 45 minutes later another agent came on, ran some automated fixes and then disconnected the session! I called back and asked for a supervisor. They said one would call me back in 20 minutes. 1 hour later, no call. I called back. The tier one tech spend 45 minutes dinking with it, couldn't help and sent me to another tech which came on 30 minutes later. She ran a number of processes and caused my system to reboot and then was gone. Thus far, I've wasted over 7 hours and am no farther ahead. This is AWFUL support.

According to the Best Buy website they are no longer accepting reviews. The option to purchase a Geek Squad Total Tech plan is "sold out" - hmmmm. I wonder why. This company pumped the masses with their nifty black ties and geeky glasses only to leave us support-less. Every time I call they have a problem looking up my acct. It's 6pm; takes them about 20 mins of explanation of 'I pay for the service but it's under my mother's name/phone' for them to understand and locate the acct. Apparently, very confusing for smart techy people to figure out.

I want to express my appreciation for the service that Brandon ** provided for me through my Best Buy Beta Service Program yesterday, 8/23/21, a Sunday afternoon. I was on the phone for almost 2 hours yesterday before I got through to Brandon. He was able to correct an issue that I was having that others, including Verizon's tech support, were unable to correct. It took Brandon about 15 minutes to diagnose and correct the issue I was having with my Google Messages app and my wife's Apple messaging app... I won't go into the details... but it was involved... I told Brandon that I wanted to speak to someone about his professional, knowledgeable, and considerate assistance. Brandon has greatly contributed to me being a raving fan of Best Buy, including, especially including the Geek Squad assistance I receive from Best Buy.

After making a reservation over the phone with Geek Squad to repair my HP printer, I show up at the Danbury office today which was obviously overbooked and due to the storm they probably wanted to be done with their day and leave as quickly as possible. I wait in line and when it's my turn I tell the representative that I had a reservation and immediately when he saw me holding my printer he directed me to go to customer service to return it rather than even ask what the issue was.

Purchased an OLED TV from someone through Facebook around May 21' who originally purchased it from Best Buy in Nov 2020. Also purchased from him the Geek Squad plan after confirming with best buy that it was transferable. Geek Squad sent an email 2 days later confirming me as the current owner of the plan. Few months down the road I noticed the black color was distorted and checked with Geek Squad to which they said they will repair it not replace. Not liking the idea of repair I decided to get a new one from another brand and asked them to cancel the protection plan to which they said they'll issue a refund of 173.06.

Zero stars isn't low enough to express my disgust right now for the Best Buy Geek Squad located in long island NY. Punctuality means nothing to them. You get text messages and emails for days saying they will deliver your item between a specific time and date. But they show up a whole two hours early. Of course I'm away because I'm not expecting them early and they leave. Now I have to wait four days for a redelivery. You guys messed up bad.

Took me forever to schedule an appt to install a TV. Waited on hold, the guy could not figure out how to charge the card so the call took an hour, had to wait two weeks for an appt, and then they showed up at 2PM for the 9-1 appt. No call, nothing but a text at 1230 saying the guy will be here at 1:55. Wasted an entire day and I'm a no show for a celebration of life because of this. Really messed up organization. I tried to review and was told that they are not accepting reviews any longer. There is a surprise.

Fraudulent Charges of $104.99 by Geek Squad. Geek Squad employee has been upset at me because I gave a negative feedback on Gas Dryer Installer. This Geek Squad employee is making fraudulent charges against my credit card by purchasing 3 year protection plan for $104.99. First was made on Jul 3rd 2021 from BestBuy Store # 2663 in Richfield, MN. I got it refunded by calling the BestBuy online service. Now I see the charge for the same amount again made on Jul 8th from BestBuy Store # 1324, Joplin, MO. I will have to write this on media outlets and take legal action.

Purchased a television from Best Buy in March 2021, stopped working in July 2021. Scheduled a home repair appt for July 2. Two hours before the end of the 7 hour window I was texted that the appt would have to be rescheduled to JULY 15. They refused to make the appt any earlier even though I had been bumped. I will never purchase another product from Best Buy and I am returning the remote that I recently purchased. What truly horrible customer service, and if I could award zero stars I would. Buy your electronics elsewhere.

I decided to give Geek Squad another chance after they denied damaging my son’s computer in 2017. I called the National customer service number to get a price and figure out how to schedule an appointment because the site was hard to navigate. I was quoted $59.99 for a battery replacement in a 2015 MacBook Pro (price seemed off but OK). Booked my appointment for a week later.

I bought a Razer stealth 13 August 2020 with a warranty for 2 years at this store. However started having screen flickering and black screen when the laptop screen was being moved or in general after use for a few months (I’m very busy haven’t had time to set this schedule yet). I updated all my drivers as recommended by razer to no avail. Booked a Geek squad appt on June 30 2021 at this store. I wasn’t able to duplicate the problem on the spot since I didn’t use my laptop and it was still pretty cool in terms of temperature. And I believe based on razer and tech forums, the problem is with the screen cables too close to heat sink.

I took a geek squad coverage from Geek Squad for my refrigerator paying 148 dollars when I bought it from BestBuy. Within less than 2 years of use the fridge compressor gave up. I have been chasing the geek squad "awesome service" for last 1 month without any respite. This is a SCAM. Never ever take any coverage from them. Completely useless!!!

I dropped off my Asus laptop on 05/04/21 to be shipped to Geek Squad's service center. After about a week, I finally received an estimate. I was told it would cost me $566 to replace the motherboard & processor (which was expected, I had an idea of what was wrong and I know neither of those items are cheap). My laptop, brand new, had been priced at $850. I called and approved the price so they could go ahead and repair it. I waited around for another two weeks and it still was not repaired, and I received an email saying I had another estimate that needed to be approved. Contrary to what they led me to believe, my computer still had not been worked on.

I have a Samsung Refrigerator with a ice maker that freezes over every 3-4 weeks and requires hands on maintenance to remove frozen ice blocking the dispensing mechanism. Set an appointment with Geek Squad with a minimum window of 8am-5pm. I waited all day, they called to confirm the day before and then emailed to cancel after 1pm on appointment day which I learned of after 5 when I called for an update. AIG coordinates their repairs and had no idea what happened. Set another appointment for 8am-5pm, had 2 confirmation emails and no call to confirm as stated in the email so I tried reaching out the day before.

I bought a new PC from Best Buy. March 2020. Had problems with the keyboard within a month of setting the PC up. Took FOUR MONTHS (I was very patient) of online support and in store "during Covid" support (with conflicting opinions by different Geek Squad technicians of what the problem was) but didn't resolve the keyboard issue. Finally told me to replace keyboard (within one year warranty) and they would reimburse me, as they no longer had same keyboard to replace. I purchased a higher quality keyboard because of the cheap nature of the keyboard they had sold to me, and they refused to reimburse me, even the partial amount of the cost of the keyboard Best Buy sold to me.

I recently bought a Lenovo laptop and it was in Microsoft S-mode. The email account linked to Microsoft was one that was no longer operable, so I couldn't do anything on the computer. I took it to the Geek Squad at Best Buy (where I had purchased the computer) and they said they would get it out of S-mode for me and transfer all the data from my old laptop onto the Lenovo. The day I was supposed to pick it up from them, they called and said they couldn't transfer my data because the HD on my existing computer "would not enumerate." They said (or certainly implied) that they couldn't find any data on my existing computer.

I tried to put zero stars. This company knew my computer that had a replacement policy on it broke, but told me to go buy a new one and kept (and is still) charging my credit card for the protection plan on the computer that had to be replaced because they could not fix it. I have spoken with customer service at length. I was even told that no, no one else at the company could speak with me when I asked to speak with a manager. They told me to go into the store and speak with a manager of both the store (Best Buy) and Geek Squad, even after I told them our stores are closed because there is a pandemic.

I recently purchased a new computer. They tried to charge me for a new service and upgrade in Webroot. My old service is in full effect until January 2022 and so is my Webroot, That means the company would have had my money 6 months early!!! I had asked them to transfer Webroot from my old computer to my new computer. They did NOT even install Webroot on my new computer and it can cover more than 1 device. I had left my new computer for set up, they never notified me it was ready, did not give me a briefing on any changes, additions, etc. When I went back, Tech was brief, annoyed and not interested in helping a senior citizen. I am really disappointed in Geek Squad and after 20 years a member, I will not renew my membership.

I bought a computer January of this year from Best Buy. It turned out to be a nightmare. I received an email from their Geek Squad that I missed a plan member payment of $22.99 so I made the payment. When I tried to cancel the plan I was told I would have to pay it in full. After a lot of phone calls and a visit to the store manager he told me the same thing I could not cancel. Finally I called Geek Squad again and said I am going to get help from Consumer Affairs. That is when it was cancelled. I have the person's name and ID information for my files. Geek Squad is not worth the money $359.99 a year. I will never buy from them again.

Horrible service. I went to Geek Squad to fix my computer because the fans weren’t working properly so I shipped it to the repair. Turns out the service was absolutely horrible. Not only did they not fix my issue, but instead when they opened my computer they changed the battery and put one in that OBVIOUSLY didn’t fit, meaning they take 0 care of the products they are given. Due to the idiotic action of putting a bigger battery into my computer it broke other parts of the bottom of the device. Finally, I now have a computer with an inadequate and broken battery. Do not trust this company with your devices. Try and find an alternative solution!

They installed 8 cameras at my home, 3 cameras won’t record motion, I called tech that installed no call back, I have called Best-Buy twice to return only run around here, I paid $1200.00 for cameras including install I asked when I bought cameras $699.00 to install is this total charge. I was told yes, when tech installed charged me $93.00 more for three extra cables to hook up cameras, I felt like I bought a used car at a car lot was sold a lemon, lots of up sale here.

I used Geek Squad's virtual support service to try and connect two computers' files over my home network. I was getting an error on one computer and I couldn't figure it out myself. I tried having Geek Squad fix it, but four wasted hours later and three virtual sessions, they can't fix it either. I asked them for my money back since they couldn't fix it and they claim to offer a "30 day workmanship guarantee" which is obviously false, and they won't give me a refund for the amount I paid either. What a scam! Do NOT use Geek Squad services. They will steal your money and waste more of your time trying to get your money back.

Geek Squad has gone down the drain! They are using 3rd party people that are unprofessional and usually can't get it done. Called them 3 times and now nearly a year later still not fixed. I am a total tech customer and a Best Buy Elite customer. Best Buy and Geek Squad are nothing of what they used to be. Now a big mess filled with young kids working there. No one knows anything, the stores are a mess. Hopeless to expect they can fix things at this point. The quality of these subs and the store personnel is just not good. I am not renewing any of these extended services and shopping elsewhere when possible. A huge void for in home service is opening as they keep dropping the ball!

Got the insurance plan at the time I bought my phone, sounded like something I had to have. No 2 months later and my brand new iPhone 11s camera and flashlight just stopped working. But no worries I’ve got insurance. Hahaha so basically your 2 options are send your phone out for repairs and do without a phone, or you can give 1,000$ deposit and they’ll send a replacement. And after reluctantly agreeing they do more paperwork and at the end ask for more credit card info in case there’s charges?? What? Isn’t that what the monthly payments cover?

I have scheduled multiple appointments with this company for in-home repairs. They have continually come, wasted my time by not fixing the issue, and telling me they will reschedule it for a later date. They never reschedule. If you have the opportunity to get someone else I highly recommend going with anyone over this company. I honestly would rather do it myself than waste an hour of my time watching these fools try and fix something that they are too incompetent to do even though they're supposedly paid professionals. Joke of a company.

I was unable to get Dell to finish a warranty claim and I ended up calling number locally that said Dell Support. When I called I was connected to Geek Squad and I was scammed for over $1,500 when I allowed Geek Squad remote access to my computers and they used three of my credit cards to enter fraudulent charges and create an account with Best Buy for more phony charges by setting up a customer account at Best Buy without my knowledge or consent. When I realized what was going on, I shut down the remote access but it was too late. I had to pay the phony charges to get Amazon paid and that resulted in my Amazon account being locked since January 20 and it is still locked as of this date due to Amazon's "investigation" of my fraudulent claims. Anyone who uses Geek Squad needs to know just how slimy this outfit really is. Best Buy should be ashamed for being associated with these thieves.

Lack of skill and knowledge. Time wasting. Could not help with simple phone wifi hook up. The call took 2 hours and the tech repeated over and over the method I have used to connect to the wifi.. Could not understand the English.

My terrible experience with Geek Squad started November 2020, after purchasing a NordicTrack S15i exercise bike, when the delivery was cancelled twice by Geek Squad because: 1) No product in inventory, and about 10 days later 2) No service personnel available to deliver and install it. Once the delivery date arrived, it turned out that the two Geek Squad service people were sub-contractors who, apparently had not installed a NordicTrack S15i before. For a month or so of using the bike, I would not get any results from my efforts (RPM's, miles biked, time, etc.), so I called NordicTrack, and they got me in touch with a certified service company. When their qualified technician came out, he found that the electronics required to provide all these results were damaged.

I purchased a Whirlpool dryer and front loading washer with Geek Squad protection plan for 3 years. My washing machine has had 2 repairs within 2 years. This time the service repair man came out very quickly and sent a repair report to the geek squad. I was informed by the geek squad that it will take 30 days to wait for the part with no eta on the part. When I requested to speak to a manager, the person I was talking to became very rude, told me there was nothing I could do and hung up on me without giving the information to get in touch to a manager. I would not recommend using the geek Squad for service of any equipment.

I bought a TV for over $ 1800 in 2019 and took a $ 31. 49 protection plan for a period of 5 year. I was told by Best Buy seller, geek squad will cover me for whatever to that Tv for 5 year. At the beginning of February 2021 I made a claim after my place got burned. I contacted them by they said I have to contact my insurance company. What a joke! On their plan it is said it will cover any accidental damage. Not only that they charged me for February even after my claim was denied 2 weeks later. I had to go back to Best Buy to cancel it from the store. Be cautious when you take protection with Geek Squad !! $31.49 is not cheap plan for almost 2 years. You will end up losing your item plus the money from their so called protection plan!!! Geek Squad = No replacement item. No money back from your protection plan.

The end result was that once I had an excellent geek, the problem was resolved to our total satisfaction.

Techs came to my apartment three times. Tech problem is still not resolved. Now neither the rep nor area supervisor return my calls. 800 number was worse than a joke. Same with online "talk with" us. Asking for a supervisor went nowhere. Oh, and when I pressed the "talk" button on the website, I received an automated call saying someone would soon come on the line.. 5 minutes and 40 seconds later I hung up when no one came on.

Geek Squad never showed up after confirming two appointments and never called. I tried to call the scheduling number and waited 30 minutes to tell me they want to reschedule again. There was no email to let them know I was dissatisfied and unable to connect me with a supervisor.

Their process is messed up. Agents do not enter the right notes into the file, have all sorts of questions for you but do not enter your answers, just to get to the actual scheduled appointment scheduler requires multiple calls, they transfer the call regularly and then 8 out of 10 times not to the right place/department. Technicians do not come to your appointment (travel) with parts. All parts must be ordered. Even the most routine items. Technicians do not run a full diagnostic on the actual machine, relying only on the error codes and what the internet posts as the issue with the codes, well that didn't work as a 3rd party vendor did test and indicated that he found the solution to be something different than the code would indicate... Did so by testing, but Geek Squad did not test.

Purchased an HP Chromebook in September 2020 with the one year Geek Squad protection plan. After three months of use the lid/screen lower right corner was breaking apart separating the screen from the lid causing a popping sound when closing the Chromebook. Created an appointment with Geek Squad at my local BestBuy in Citrus Heights on 12/28/2020. After waiting for over 20 minutes a gentleman came to the counter and asked who was next. This is where the poor customer service starts. Clearly I saw my name on the screen showing a 4PM appointment so instead of calling out my name he cuts me off to ask other customers when they were scheduled making it seem like I was cutting in line. My conversation lasted no more than 5 minutes after I advised of my situation.

I had an appointment on 12/24/20 between 7a-1p for redirection of speaker wiring and to install 2 new ceiling speakers. The Tech never showed up, called, emailed, or texted me. When I called Geek Squad after 1p they told me that the Tech couldn’t find my address on his GPS and told me I need to reschedule for 2 1/2 weeks later. I have a tech support plan although they have no consideration for that after you pay them. I’ll never use these Jerks again!

Geek Squad is simply a nicely branded product that sells you a promise but always fails to deliver. Firstly, good luck with getting a prompt repair appointment and when they do show up, it's always a 3rd party company. So basically, Geek Squad sells you their shiny 2/3/5 year maintenance plan and just outsource it when you need it. I had a refrigerator go bad, earliest appointment available was in 72hrs. Got a call from 3rd party company day before appointment telling me technician had an emergency call out on the day of my appointment and wont be able to make it. Sure, what could be more urgent than not having a place to store my child's milk. Pushed my appointment out by one day. In the mean time, I had food go bad and couldn't restock new items. Previous Geek Squad repair call I made was for a TV. Took 2 weeks just to have a technician take a look. Surely not the kind of maintenance plan you want to have if you ever need prompt service.

We bought a protection plan for our appliances. Our refrigerator stopped working so we called the Geek Squad. They said, "Oh, you will have to wait a couple of days for someone to call and schedule the repair." A couple of days later, we received a call, but they couldn't come for four more days. When the repair guy came we had been without a working refrigerator for one week. He walked in, listened for a couple of minutes and said, "Yep, that's the compressor. We don't repair that. Best Buy will call you in a couple of days." Then he left.

I had a one time purchase of Geek squad service last year to repair my computer at Fairmont Pasadena TX Best buy. I used my wife's Citi bank/best buy credit card for that. There was no agreement for auto renewal and we were not informed of any renewal this year. All I noticed was citi bank calling me and reminding me about a past due amount. I never keep any payments past due, so checked the account and realized that geek squad took 216 dollar for renewal of my service. Really? Called them to get the refund and they said they can only do partial refund only because we did'nt call in time. But there was no notification for renewal either. Now I have to pay 40 dollars plus 30 dollars late fee for the credit card. So I lost 70 dollars for nothing. Thanks best buy and geek squad. Keep cheating and stealing money from people.

We are APPALLED! To be given back a hard drive and lose over 1tb of photos (including all of our children's photos through the years, 10th wedding anniversary trip to Italy, trips around the world and more!!) and be told it's our fault?!? The flippin thing wouldn't even plug in to our computer! How the hell could we have done something?! Then leave my wife in tears and when she walks away, your Geek Squad manager in Sarnia, Ontario says "well that one's going to be a problem!" ARE YOU SERIOUS?!?!? YOU HAVE NO IDEA!! We are going to the top with this!! Please provide where we can make a formal complaint against the Geek Squad manager at the Sarnia, Ontario location as well as who we need to talk to in order to discuss our case! Shaun & Tara **.

I bought the best Sony TV that Best Buy had and paid extra for the total 5 year Parts and Labor Warranty- highly recommended by Jeff, the Geek Squad Rep, who installed everything and did a great job. Now- my 4 day reservation for Repair has been canceled- Subcontractor AIG can't be here until Friday. And he admitted he will not have the parts. I PAID for a Geek Squad Warranty and want the Geek Squad truck with Trained personnel and all the repair parts. Or I want a new TV- which is what I was told would happen 3 years ago. I spent 3 hours on the phone and computer today. I talked to Alan and Debra at GEEK Squad and they transferred me to the subcontractor- AIG- where I spent 45 minutes with Richard and on hold.

My D drive failed after a recent major Windows upgrade. The C drive is system - solid state. The D drive showed unallocated, and it wouldn't come back. So, off to Geek Squad. They charged $200 to get an account (including security software I didn't want), and scheduled me to bring my desktop into a Best Buy, after a techie wasn't able to fix this via remote access. They would push the system to a previous checkpoint, and get the D drive back that way. BTW, I have system backup on a WD drive - external.. So, 2 days later I bring it into Best Buy. They said it would be 5-7 days. It actually took about 10 days; they apparently have techies out due to COVID. Irrespective, their stupid automated phone system never stopped telling me "an agent will be assigned soon".

What Geek Squad really is, a disorganized group of underpaid foreign offshore techies. They disconnected me 3 times, got shunted to 6 departments when I asked for a refund. Even when they tried to call me once, their phone system did not work and I could hear them but they could not hear me. The reason for all the calls was that I tried to get a refund for a 39.99 charge for a tuneup that did not resolve the problem. Took it to Boxaid and it was fixed in minutes and Boxaid said they did not nothing. What you get when you don't pay people is people who are better than nothing but not good enough. I spent about 1.5 hours to get a 39.99 refund! And I am still waiting.

I wanted to get a new backup camera installed on my car. However, when I originally tried to call Pep Boys it was outside their range of maintenance. I was very displeased but after looking at Amazon I was recommended to try the Geek Squad. I talked to Joseph and he told me to come in store so they could install it there. It only took 3 minutes and I am very pleased with the help I was given. 5 stars. AMAZING customer service.

No callback as promised with update on repair. Unable to contact them. Not helpful or friendly at all, no one is able to help on phone. During Covid they say they can only help if come to store. Lack of customer service. They give you a phone number with recorded answer.. "Go to store."

I had a TV & Exercise Bike delivered and installed in October, 2020. The workers dispatched on the job were not actually from Geek Squad but from a contracted third party called "Installs Inc." There were two workers - both with masks either under their nose or around their chins. One of the two workers was visibly sick - coughing and having difficulty breathing. He blamed his breathing problems on the mask and said if I was concerned to reschedule. Neither were wearing gloves, even though Best Buy's emails reported that gloves were standard for their dispatch employees. I was anxious for them to do the job quickly and leave, receiving no orientation on the new items they installed.

On October 12, 2020, I contacted Geek Squad because my 50" LG Smart TV, which is still under warranty, would not power on. The LG logo would flash for a split second and then disappear. Geek Squad then set up an appointment for October 16. Geek Squad did not inform me that they would outsource the repair of TV to a third party. The third-party company does not honor the appointments set by Geek Squad. They called me on October 15 and diagnosed the problem over the phone and determined that they needed to replace the motherboard. They needed me to give them the model and serial number of the TV in order to order the part, but I was not able to retrieve that information for them at that time and they are not open on weekends. I called them back on October 19th and gave them the information at which time they told me that they could not give me an appointment before November 11th because they didn't have the part.

Paying 14.99 per month to supposedly protect your phone sounds like a reasonable idea until you realize what you get, which amounts to sweet &* all. The so called warranty protection means you have to call the Geek Squad - no, the Geek Squad signs you see in the Best Buy stores are NOT there to help with your cellphone warranty in any way, shape or form - and then, after waiting and being disconnected several times, you have the honour of being told your method of phone damage requires you to pay for a new phone, which will then be shipped to you and charged to you, and you can then ship your broken phone back and supposedly be refunded part of the cost. What an absolute joke. Useless and time consuming and a complete misrepresentation about what you are buying. DO NOT BUY THIS.

I purchased a washer and dryer from Best Buy in April of 2018 and got the three years extended warranty from Geek Squad. I called on 10/28 to request a service claim because my washer was leaking and had an error code, 2nd time calling in. They assigned me to a service provider Service Quick who called me to confirm my address and told me I was outside of the service area. I called back GS and informed them who was supposed to assign another provider. I waited for 7 days and no calls, I called back only to be informed that there is no information about my call and no documentation stating I am outside of the service area.

I paid for additional Tech support for help transferring files from my old laptop to a new one. I spent 7 hours waiting for them to complete it on Friday 10/23/20. The tech signed off with no notes and no files to be found. I have now spent 7 1/2 hours waiting for a return call after calling back 3 times and finally asking for a supervisor to call me. They told me he would call over an hour ago. No call back! They are total rip-offs who do not provide any type f adequate service for money they charge. I’m steamed! I’m a small business owner and have now been out of business for 2 days going on 3 since I will now still not have a computer tomorrow.

Brought my laptop in for fixing on LCD panel and was taken for a spin. I showed the Geek Squad crew my warranty I have through HP and they told me it was covered and that they were going to ship it and I'll have it back in no time. They sent me an email showing the price to repair but I didn't get my device. I went to pick it up and they had on my receipt that I paid $90 and I didn't pay anything. They told me I owed $402 but I was under the impression that my warranty would cover.

I have had a Geek Squad membership for several years. The few times I have needed them to trouble shoot connection problems or battery replacement they couldn't figure out how to help or what to do. Always polite but seriously incompetent.