Belk Reviews

I placed an order online on July 17. I received confirmation for the order and on July 18 received a notice that 3 of the 4 items had shipped with an expected delivery date of July 23. The next schedule of events is a little lengthy so please bear with me. July 19- left Fedex in Concord, NC and later that day was received at Fedex in Martinsburg, WV. No more tracking info until accepted at postal facility in Stephens City, VA on July 22. 2 hours later- "delivery exception, rerouted to correct delivery address". July 23 shipment info sent to US Postal service. July 23 left Fedex in Martinsburg, WV AGAIN!!! July 23 in transit to Postal Service in Front Royal, VA- which is 10 miles from my house and where any mail to me ships from to our small city post office. Good- right? NOOOOO!!!! At 2:42pm on July 23, there's a new tracking post- In transit to Greensboro, NC!!!

I've shopped at Belk since I was a child and have had a Belk Rewards card for many years. A couple of years ago, I decided to start paying all of my bills online to save paper and money needed for stamps. This has worked out great for me, and I always pay my bills on time, usually through auto payments. I don't shop at Belk every month, and I hadn't noticed that a year had gone by since I last shopped and paid a bill for Belk. But I bought something in May and again in June. Today, I was completely shocked to receive my July electronic bill saying that I was late on paying the June bill, and I was charged interest and a $25 late fee! But I never received a June bill! I checked through my spam and trash, and nothing was there. I receive emails from Belk several times a week announcing sales, so why didn't they send me a bill?

I purchased a pair of shoes on the Belk website. When they arrived, I was surprised that there were two left shoes in the box. I immediately called customer service. They sent me a FedEx label to ship the shoes back. However, when I received an email that the return had been received, they only refunded the price of the shoes. I was not refunded the $9.00 it cost me to have them shipped to my house. I called customer service and they said they don't refund shipping. I still can't believe they made a huge error on the order and they still expect me to pay shipping. I'm very disappointed and won't be shopping at Belk anymore.

I visited Belk in Little Rock for a pair of Hue leggings, priced 34.00. The clerk scanned them for $36.00 plus tax. When I pointed out the discrepancy, she said,"Belk does that. It's not my fault." I paid, but I really should not have completed the transaction. Belk needs to be more honest in marking prices. I won't shop there again.

I had a $100 gift card to Belk and had my eye on a watch which they were offering. They have it priced at $235. Unfortunately, other sites have it priced at $114 to $121. Even using my $100 gift card, it would cost me more than the other sites.

Returned 5-items via FedEx. FedEx tracking confirmed that they received my returned items May 2nd. I started calling on Monday looking for my refund— lots of run around from customer service... Their suggestion call back in a couple of days— called back — more run around— still not even ‘checked in’. This is a scam! Yesterday (after 8-days) I finally spoke with a rep who ‘push-it’ through. Why couldn’t they have done that on Monday? Now they’re telling me that I will have to wait another 5-days for my money—- I think it’s their plan to keep your money-hoping you don’t follow-up on your return. With this botched transaction they’ve LOST a customer.

I had to return some valances that I ordered because I needed one more, and they were out of stock, with no info in regards to if they would be getting more product in. I was stuck paying for return shipping, which was very disappointing. Then when I called today to see why I haven't received my refund, the representative couldn't even find my return. According to my tracking #, Belk received my return on May 1st. So the representative said she would forward my info to corporate and I would hear back from them in 72 hrs, so who knows when I'll actually see my refund!!

Went to the Men's dept to buy a few clothes. There were two young clerks in the dept. They were not helping anyone, but I am used to poor service at malls. A woman walking through actually directed me. The merchandise was all over the racks and on the floor, but I found a few pants and shirts I wanted. None were on sale, I do not really care about sales. I took them to the unmanned register and waited. And waited. And waited. I thought the clerks might be helping others, so I did not expect fast, but no one ever showed up. There were a number of other customers trying to make purchases. I finally dropped everything on a rack and left, telling the woman on the way out that it is very difficult to buy something at Belk's. After twenty five years of their big drama checkout routines, and the new garage sale decor, I am done with them. Life is too short.

Very sad at the loss of our once Southern classic store. This store is now dreadful. We went in today to buy two summer suits, some updated ties, and several dress shirts for my husband. The dress shirts and ties were wadded, thrown, in the floor, upside down and hanging from the tables... Who wants to dig through a garage sale stack to pay retail for a Ralph Lauren shirt? It was so bad that I started cleaning up myself! I pulled two suits, several shirts and ties and placed them on the counter. I helped my husband select 3 or 4 different outfits. Another gentleman approached us and asked me for help for items for a wedding!!!! Then a lady asked me to help her with a graduation outfit for her son! At no time, did any of us see an employee.

Previously Belk.com was a very decent place to shop however of late that is no longer the case. Recent order placed online totaling $230.59 was just sitting and not processing and had sent numerous e-mails and online web site contact forms which were totally ignored so after calling was told BELK.com uses the useless inept lame order screening process which CANCELS orders for no valid reason. Another business that apparently does not want any future business or does not need any future business either. Go elsewhere to shop and do not bother with BELK.com who could care less if a customer gets online orders processed in a timely manner and fashion. G. 04/09/2019 @ 7:07 PM EDT

Belk has always been my favorite store. No matter the location everyone is always so cheerful and helpful and the selection is always so great and of wide variety. My size is an 11 in pants and a LG in tops and I always find something in my size that looks great and I ALWAYS save tons of money. I even order online some and have never had to send a thing back it came on time and was just as advertised. Belk has constant sales and other opportunities to save money. I buy more than clothes at BELK and never have I had a problem. I am so glad I have 2 nearby! This day and time it is hard to find decent clothing that fits my personality and my budget and Belk never ceases to amaze me!

My review is not about a bad experience. It is about the appearance of the store itself in Albany, GA. I don't know what's happened and I don't know if all Belk's stores are like the way this one has become. This was once a beautiful, classy store and now it looks like a drab flea market. Clothes are all jammed up and it gives the appearance of another discount clothing store or flea market with much higher prices. Please send someone with authority to look it over and clean it up and make it the beautiful store it once was.

I signed up for a credit card, the day after I opened the account a bill was issued; I didn't have a credit card or statement yet but already a late fee. One day after opening an account! No 30 days of credit between a charge and a due account...only 1 day! Do not open a credit card with Belk.

Want to pay more than you actually owe? Due to the hassle packed & highly disorganized, frequently unable to find answers & especially new card holder payment online "payment services" (which are outsourced, to a 3rd party). You practically need a graduate degree in Research & Finance to have the patience it requires. I'm SO glad it's paid off and I can now shred this card- never to use again!

I am about to check out just as I finished stacking up my order, before I clicked place order (step 1 before billing) my credit card company prompted via SMS that I was charged with $108, the cost of all the products. Btw, my payment method was saved in their account. Since there was no confirmation by Belk, I thought it was just a glitch so I tried clicking "place order" again, then I was sent with an SMS AGAIN. Checked my order history, no orders whatsoever. I contacted them and told me that there's nothing to worry about because payment will not go through unless they ship my order.

I have been using Estee Lauder products for many years and would like to try samples of some of the newer moisturizers, eye creams, and primers. I have visited the cosmetic counter at the Belks in Bristol, TN at the Pinnacle and have asked several times on several occasions for samples to try, and was told they no longer give out samples and they were only available to purchase. I am very dissatisfied with their rudeness and unwillingness to help you with their products. May have to switch dept stores or switch makeup brands...

I was unable to login my Belk Premier Account through Synchrony Bank and was told there was a technical problem with my account. I called and was told my account had been closed and was told it was reported lost. Later I was told it was reported as fraudulent by me 3 days ago and I made no such call. They also added under a fraud close a new card could not be issued. They would not tell me if I would still be qualified for the 10% off groceries and gas they were running as a promotion for 3 months and I had used the card more frequently specifically for that reason.

Belk.com customer service stinks!!! Very inexperienced! Very non-professional!!! Very horrible!!! Representative keep placing me on hold and still did not resolve my issue!!! Hope I never have to deal with them again!!!

This was my first and last shopping on Belk.com. I ordered a product 5 quantity, total for 30$ and paid $8.95 for shipping. Till here all good. After few days received an email that 4 quantities will be canceled and one will be shipped for 6$ and still charged $8.95 shipping charges. Really... Who pays 9$ shipping for 6$ item? I called customer service and they said, "This order can’t be canceled and return the item once received." "What about my shipping charges and returned shipping charges?" There is no answer for that. They are just cheating the people. They are worst than eBay where you buy from various sellers, still eBay guarantees. The customer service staff is completely rude.

My husband and I shopped at the East Dale Mall location in Montgomery, Alabama on 12/14/2018 in the Men's Clothing Department. Tarence was our Associate that assisted us. He did everything he could to make sure we had a great experience. We left there feeling appreciated, satisfied, and welcomed with wanting to give Tarence a shout out. Let him know we said Thank You and Great Job!! :)

After two bad experiences shopping on Belk.com, I am officially no longer a Belk customer. First, I ordered a fancy laundry hamper about 6 months ago. It took a few weeks to arrive, thrown into a too-large box with no packaging, dirty and broken. I took it to the store where they were so amazed by its condition that a little group of employees gathered around to see. Nevertheless, they insisted that I ship it back at my own expense. No apologies, very unfriendly about the whole thing.

I order a product from Belk.com and they sent me a similar but different product. The first time this happened I returned the item to a store because they want you to pay shipping to return by mail (even though it was their mistake). I reordered the item online and was again sent the same wrong item. I called their customer service back twice (first time got disconnected and rep never attempted to call me back even though she took down my contact info at beginning of call). I held for 40 minutes when I called back only to get an incompetent employee who could not help me at all or advise me what to do. He told me to give them 5 business days to research the matter and they would be back in touch with me. Guess what? They never got back in touch with me!

I ordered my elderly father-in-law a shirt for Christmas - placing the order on December 15th. I received an email on the 20th saying the shirt was on its way then I got another email saying the order was delayed until December 28th. I contacted Belk and asked them to cancel the order. They claimed that the delay was not a back order but was a shipping delay but refused to explain what that meant. (Two weeks to ship?) I had another shirt on Amazon delivered for Christmas and the Belk shirt just showed up. I am not asking my elderly relative to return this shirt so I guess I will fight them on my credit card now.

Belk closed my Mom's card (customer for 15 years) due to not enough activity. She spends over $1000 or greater there a year and had a credit limit of $2500. They told her to fill out another application - she did and got a $300 limit. They told her she didn't have enough Credit Card experience. She is 78 and has plenty of experience with Belk and with other creditors. She closed her account for good and will be going to Dillard’s.

I ordered an item that I was excited to have on my coffee bar for Christmas, I had bought some other matching piece that came fine but this one item kept coming broken. Every time I would call the minute I opened it and all Belk would do would send me a new one. That was fine after the first time but by the 4th time it was a little ridiculous! Not once were they sorry for the inconvenience. No refund of my money - nothing - just want to keep shipping me the same item.

Belk use to be my enjoyable place to shop. Now with the dishonesty with the coupons I will no longer be a fan and will warn anyone and every one of their dishonesty. For at least the last year Belk has not honored their coupons. Not one coupon has been honored that I have tried to use. I picked an item with a "Bonus Buy" sign so my coupons are worthless. Who does not shop for Bonus Buys! That is what we do...and then plan our expenses making sure we have the coupons to help. Quit sending out the worthless coupons if they cannot be used on over 99% of the items you sell. Save the trees... You are wasting them!

I am disappointed to find that you have to spend at least $75 dollars to redeem one $15 Belk buck. Belk needs to follow example of other retailers. If you earn them, you can spend them wherever you want as long as it in the time frame. So if you spend $300 dollars you may receive $60 in Belk bucks but have to spend another $300 to redeem them, ridiculous and worthless.

The Belk Rewards program is pretty worthless. It takes 1000 points to even earn a reward which is in the form of a coupon. So even though you receive $15 in "Belk Bucks", you have to spend $75 for the coupon to apply. It's the worst rewards program of any I have used. The Belk Rewards card is also a MasterCard that can be used anywhere, but why would anyone use it when other cards actually give you cash back for points? My advice is to use a different card and skip Belk.

I purchased a Micheal Kors handbag on 11/14/18, 3 in stock at time of purchase. It has been 7 days and now Belk claims it is on backorder. They claim there is a 10-day wait on all back ordered purchases (per policy), which isn't found in the Belk online policy. Problem is you (the consumer) don't know it's back ordered until after you purchase an "in stock" item that Belk happens not to have. The Belk customer service number is a 3rd party "unaffiliated" organization. They make up policies that don't exist and argue with the consumer. People shouldn't have to deal with this mess at Christmas. After speaking to a "Manager" I was given a claim number for immediate cancellation. This "immediate" cancellation takes 48-72 hrs? Absolutely, nothing they claim makes any logical sense.

I met Valeria on my first-time walk into the store, she has an amazing personality. She was very helpful to choose the right product for me. She is also a great makeup artist. She has done an amazing job.

I ordered from Belk.com for the very first time about 2 weeks ago. I ordered an expensive (over $120) pair of boots. I waited and waited for just the order confirmation, which eventually did arrive a couple of days later. I waited for the shipping confirmation, which never came. What did arrive in my email, a full week later, was a notice that my order had been cancelled. No explanation, no timeline for when I could expect my money to be refunded, just a number for me to call with questions. Oh, yes I did call that number! I was told that the boots were out of stock...then why was I allowed to pay for them?!

I ordered 3 pairs of Rampage Booties one in each color. I wear an 8 1/2 so that what I ordered. I received the shoes only to find they don't fit...because the website says easy return & exchange. I called to exchange. But what it doesn't say is you can't exchange online purchases...wait what! How ridiculous is that. Then they tell you you have to pay to ship it back... Again not something mentioned on the website.

I placed my order on a Monday, received email stating order was in progress. Next day no email regarding shipping so I just sent an email asking how long it takes to ship? 24 hours later no response to email so I call customer service asking if they could tell me when my order will ship? She responds with, "Sorry I don't know for sure but should be today???" Next day still no email response or notice of shipment. Call customer service again, they still cannot tell me when my order will ship, apparently they have no communication with the warehouse? Frustrated I ask for them to "Cancel my order since you cannot tell me when it will go out." Can't cancel either, you have a 15 minute window after order is placed to cancel??

Tried to order a pair of pants for store pick-up. They took the order then canceled it unilaterally. Tried to call them and they placed another order in the wrong color. Called them back and they said that they couldn't just change the order - so they needed a new order and would overnight it to me. Nothing! No confirmations and no package. Belk has done this to me before. That is, they take orders for things they don't have. They don't call you to explain why, give you options or otherwise assist. You are SCREWED!!! My advice is to stay away from Belk period. Saw they went out of business at Phipps Plaza in Atlanta probably with good reason. Would give them negative stars if possible. Worst customer service EVER!!!

I had automatic payments set up and they were paid monthly. I also made bi-weekly payments online as I wanted to pay the balance off quickly. They run your credit multiple times even when your account is in good standing and you have available credit. This makes no sense to me! They lower your credit limit without notice (after the fact is not acceptable notice). Then unbeknownst to me after my account was at a zero balance they closed the account. This lowered my credit score 20+ points. I have tried to get answers and the customer service is rude and unprofessional. The response was that they have a right to check my credit anytime as long as the account is open and that “you should read your credit contract”. I do not recommend this credit company or Belk store credit to anyone if you want to keep your credit in good standing.

I recently lost my husband. I returned some items to Belk for a refund and received a credit on my card. Two months later instead of leaving the credit on my card they sent a refund check in my late husband's name. They are refusing to reissue the check in my name and/or reinstate the credit. The argument is that even though my name is on the account he was the primary. After talking to 3 different people, one a supervisor, the issue is unresolved. In the end I told them I would shred the check, to close the account, do not open a new account in my name, as I no longer wish to do business with them.

I ordered 3 times from Belk. The first time, I got a color variation of what I ordered. Not the correct color but the correct item. I returned it. The second time, I got another variation of what I ordered. Not correct but similar. Returned it. The third time, I must have received someone else’s previously returned merchandise. It was a white shirt with either chocolate splatter or blood splatter on the front of the shirt. There was another greenish stain that someone had tried to blot out. It was faded but the fabric was stiff and bumpy over the greenish stain. What’s wrong with these people? Does Belk just not care about their reputation?

I ordered Bandolino Mandie Petite jeans, Size 12 Short in Cabernet Fig and they arrived quickly and in perfect condition. I checked my Visa CC balance and activity, and there were no duplicate or extra charges whatsoever. I'm expecting the second half of my order in a day or two (same pants, in green) and expect them to arrive in perfect shape as well.

I placed 15 Belk orders on 08/03/2018. The total amount is around $1,000, and I did not receive any one of them. Here are the order numbers: **. I contacted Belk many times, every agent gives me a different response. They created at least 3 case number for me, and nothing happened. I have to keep contacting, so they solved 12 orders and ignored the rest 3. Right now they asked me to contact PayPal. I did, but Belk refused to refund to PayPal, and they even provided the tracking number of OTHER replaced order to PayPal. I can't believe Belk has such a horrible customer service! NEVER shopping in Belk!

A couple of months ago we were given a new Belk credit card, apparently Belk moved their CC processing from Visa to MC. During the transition we were sent a monthly bill where we owed about $200. Being someone who doesn't like to have outstanding credit card balances I went ahead and paid the full amount due about 2 weeks prior to the due date. Well, the payment was posted to the older account (the one tied to the older credit card). In the meantime we are getting letters and notices from the underlying bank (Synchrony Bank) stating we are past due!

Beware if you use a debit card. They will take out a "preauthorization for the full amount" and then as it is shipped will debit your account the amount shipped. The problem is it takes 3-5 days to get the preauthorization back in your account so in actuality you are being billed twice and then credited back. Make sure you have enough money in your account!!!

I have left only positive reviews on experiences with other companies, but I feel strong enough about my negative experience that I needed to write a review. I had the same experience as a customer below for billing me twice, then it took 5 days and two phone calls to get it off my account. Second, their return policy is crap if THEY DO send the wrong items, or you simply need to return. This is not a company that can survive in the internet shopping age. Everything added up to a poorly run or staffed company in all areas. I will never, ever go to their site again even if the prices are better, because it's not worth it.

I hope I could give ZERO star. Two of my orders were cancelled without any reason. They did not even let you know that your orders were cancelled. This company is just collecting your credit card information. It is very dangerous! Be very careful of this company!!!

Ordered two shirts. They billed me multiple times for the same two items. They sent the wrong item. They did refund my ship charges and sent a return label but after having the two items in their possession for weeks now, I do not have a refund for the shirts. Ordered two shirts on the website. They billed me once, they billed me twice, they billed me a third time I called to complain. They fixed it and instead billed me for half the order twice, once for $42.85, once for $42.84. They sent me a package, it did not have the item pictured on their website. I was a little pissed. Got a nice supervisor who refunded my $24.95 for expedited shipping (because they shipped the wrong shirts) and then sent me a mailing label to my email so I could return the shirts without paying to return the incorrect item.

I saw that there were several reports of problems with orders from the Belk.com website, but thought the experience would be better if I ordered from the website and picked it up at the local Belk store. This saved both shipping and the time I would have spent hunting down the item in the store. At first, I thought this would be easy. I received a confirmation email; and later, the email that my purchase was ready for pickup. When I arrived at Belk, I asked the woman at customer service where to go. She thought the pickup desk was on the third floor, but when I said that most stores have pickup close to an entrance, she called and found that it was, indeed near one of the other entrances.

I placed an online order. Two items did not fit. Called to exchange only to find out to do an online order exchange you have to go to the store to exchange the items. This defeats the purpose of online ordering. Once at the store, I wanted to pay my balance. The return really confused them on my balance. It is simply subtraction! The clerk, who was very kind but her ability to assist me was greatly restricted by company policy. I went to my car, called customer service and 48 minutes later they finally figured out what I owed and wanted me to pay them $10.00 to pay them!

The products at Belk are various and great. Many excellent sales and very quick shipping. No shipping costs with purchase > $99. I would recommend to anyone looking for most anything.

Shirts looked great when received. Washed as I always do with new items. They came out of dryer all wrinkled and looked terrible. I ran through dryer again to remove wrinkles and they looked terribly wrinkled. I think these must be a "knock off " illegal item as I doubt Izod would jeopardize their logo with such crap. You need to investigate whether these are an illegal use of Izod label. I would like a prepaid return label for these three shirts and a refund of $53.01 including tax.

My checking account has 2 pending charges against my available balance. 1 charge is for the entire order amount and 1 charge is for one item that shipped separately. I have a reference number I received from a customer service rep (**) in regards to this matter, but the additional charge (authorization) still remains. I need this matter cleared before any additional charges I'm expecting to clear my account come through. I can't wait 2-3 business days for the incorrect authorization to come off.

I purchased several items in one order. The items came in too small. When I called to find out how to return they say to me you have to pay to send them back. Okay upset because who still makes the consumer pay for returns. I wanted to reorder one of the items. They raised the price from 49.99 to 130.00 within days because they were having a buy 2 get one free sale. Still does not equal to the 150 it would have cost to buy 3. My return has been with them now for 3 days. I call to see where my credit is. They tell me it will take up to 15 days for them to process my credit. WHAT?! Why? You make me pay to return then take 15 days to credit me. I WILL NEVER ORDER FROM THIS PLACE AGAIN!!!

I opened an account with them a while ago. I have always paid off my credit card early. Never making a late payment of any kind. They have closed my account. Said that I had too many credit cards open and due to something that happened years ago that they have made the decision to close my account. I can say that I will never spend another dime of my money in Belk's. Personally if they don't want someone to have a credit card then don't allow them to get one. Don't let them open an account and then close it without telling them.

Last week Belk had an amazing sale on their Laredo and Dingo boots. I excitedly ordered many, many pair for myself and as gifts for others. The online experience was horrible because as I was trying to check out I kept getting messages that some items in my cart were no longer available. Knowing how amazing this sale was I wasn't surprised that things were selling out so fast so I was understanding and kept going through the process and updating my cart. After finally getting everything straight and assuring that all the items in my cart were still available, I finished the checkout process and got the email confirming my order. After a week of not receiving my packages I check online just to find that my order had been cancelled.

Thank You Belk!

I placed a order for Laredo & Dingo boots they had on sale in a flash sale. Bought several pairs checked out and received confirmation of order on the 15th. I went online to check order and said cancelled. So I called customer service and was given 2 different excuses as why the order was cancelled. 1 They’re not available (they were when I ordered them). 2 It was a site error (yea maybe you disproved them). Then I was offered a $20 credit and 20% off next order (No thanks. Don't like how you do business) then asked to speak to supervisor. She said the vendor cancelled their order. Ok? Which one is it told her seems like your company just wanted a bunch of people’s information and credit card #s.

My first purchase with Belk horrible, they sent me two different sizes in shoes and told me I have to wait for 4 to 5 days to get a return label to return for a replacement or my money back. Their customer is rude and unprofessional. I would never recommend them to anyone. Buyer beware.

It is super sad for me. I bought lots of useless Estée Lauder products so that I could buy 2 Estée Lauder boxes (60dollars). However, Belk sent me everything except my kits. What's worse, they did not provide prepaid label, so it meant I had to pay extra mailing postage to return these "Rubbishes". Now I do not dare return them, because they may not pay money back to me. They are neither responsible nor efficient. I will never buy anything from Belk.

After having a Belk Rewards Card for several years and receiving statements in the mail every month Belk changed my account to paperless billing without asking or receiving confirmation that I had been notified of the this change. For the first time ever I was late on paying my balance because I count on receiving the statement to know when I have a balance. I do not use or make purchases on the Belk Rewards card every month and when you have no balance they do not send you a statement therefore I assumed I had no balance that month when I didn't receive a statement. I do not read all the emails because your email inbox is always bombarded with ads for sales and such but just happened to read one stating my account was past due. When I tried calling customer service to speak to someone all you get is an automated answering service that never allows you to request to speak to a person.

I will not purchase anything else online from Belk.com. I ordered 3 lady's tops, and paid $9.50 for shipping. In less than 45 minutes, I realized I had ordered the wrong size. I called immediately and was told by a Customer Service Manager that the order could NOT be changed, nor could it be canceled. So my order will arrived in the wrong size. It was an expensive lesson.

Ordered a pair of $60 men's slippers online on 2/6. On 2/12, received an email saying they cancelled the order. These were to be part of a birthday present. Since we were on a cruise, I didn't get the email until we got back. I called Belk and cust serv said it was cancelled because they were out of stock. What? They appeared to be in stock when I placed the order, and it's still showing as available today. Doesn't make any sense! Belk needs to have a system in place that shows an item to be out of stock when you order it.

only 30 MILES AWAY! They used two carriers to cover 30 miles, took seven days and charged me $9.50 for their incompetence! I'll never shop BELK again!

I still haven't received my refund over a month later. But they did charge my account twice by mistake. I've had two orders with them, and three problems. And, they can't cancel anything ever, so they say. Even an item that they couldn't find in any warehouse. I had to wait until THEY canceled it. Which is like two weeks later.

I have been a Belk customer for a few years. The lack of online billing information is super concerning. When a purchase is made there is very little if any information regarding the item so it is very difficult for me, the consumer, to know what I am being charged for, etc. The same goes for returns. When I have made a payment, it is so difficult to know what is what. The only way to shop with Belk is to pay the balance in full and then wait to make sure the amount is applied properly, etc. Whoever is managing Belk needs a wake up call. It is a shame because their merchandise is great but all other aspects of Belk need revamping and change.

Customer Service Rep literally said "I'm just not in the mood for this today." HORRIBLE! I will never do business with Belk again. I was not trying to do business with them this time. Somehow their system placed an order for something I got 2 years ago. Too bad there isn't a Zero Star rating.

If I could give zero stars I would. First of all the shoes were not as described at all. Secondly they were dirty and filthy on the bottom. This is my first and my very last experience ever shopping at this selfie store online.

Would give zero stars if it were allowed! Ordered a gift on 12/9, and it has yet to ship on 12/20. Was assured it would ship by 12/18. Yet you can order from Kohl's and get the item in one business day. Thanks for making people's Christmas suck! I now have no gift for my niece to open, and I am sure it will not make it here by Christmas at this point. Called yesterday and was on the line for 42 minutes. Never spoke to a manager and my item did not ship again on yesterday as promised. I used to do a great deal of business with Belk, but they have now lost my family's business for good! Worst customer service ever!!

Belk had a Black Friday promotion, buy $35 from Belk.com and get an Estee Lauder Blockbuster package for $65. I made the order, it was confirmed. Then they shipped the $35 item and canceled the promotion package. I called and they give me no explanation. Basically they used the promotion to sell their items. Don't buy from Belk, you can't trust them.

CS Reps are all misinformed. Can't get a manager on the line. On hold forever. Poorest customer service I have experienced in years. Signed up for "first time" email coupon code-24 hour wait in email. Called and asked if I were to make the purchase now as item was on sale, upon receipt of email coupon, could I call and have it applied after purchase. CSR said yes. This day and age, what company wouldn't do that for a customer? So naturally I believed him. Made the purchase. Eight hours later, got the email coupon. Called to have it applied. Told it can't be done. They actually recommended I return the purchase (at my expense) and repurchase with the coupon.

This company is a joke - They check your credit score "periodically" and if they don't like what they see, they LOWER your credit limit with them. They don't care about your credit history with them, never late, never even been close to the limit, but they will lower it down to almost nothing and there is NOTHING you can do about it, except, cut it up and throw it away, what an insult. Good riddance morons. I will gladly give someone else my money. Don't waste your time with this kind of stupidity.

My card was hacked and used at this store. I called them, told them it was not me that made these charges. It was my card and they still would not cancel order. In fact they shipped it anyway. Are they part of this scam? Reporting them to Better Business Bureau.

Buyer beware when purchasing from the fine jewelry department online at Belk. I had seen a ring in the store and later decided I wanted to purchase the ring which was now not available in the store. The saleswoman ordered the ring and had it sent to my home. I'm assuming this allowed her a commission versus me purchasing online from home. The ring arrived and the stone & ring was larger than I am comfortable with. I saved all the paperwork, original box, tag, etc. and went back to the store within two weeks of purchase. Was expecting to return ring & credit my Belk card. I was told there was another tiny light blue tag attached to the ring with small print "cannot be returned without this tag" (he showed me one from another piece of jewelry on display). I returned home to look in my house and could not locate the tag. I am not even sure it came with tag. I only remember a white tag.

I placed an online order at 6:17 AM CST on 10-5-17. Received confirmation e-mail with # to call for cancellation. Called at 7:07 AM CST on 10-5-17 to cancel. Was told they couldn't cancel because I didn't call to cancel within 15 minutes of placing the order. Belk online supervisor said notice should be on order confirmation. It wasn't there or in the e-mail notification I received. Asked supervisor to tell me where the notice was and she couldn't tell me. Only that order could not be canceled and would be sent in 5-7 business days (couldn't change shipping method so I could receive sooner) and she would send me a free return label.

Belk is THE number one, worst business in America... Hands down! No questions! Purchased a Clinique Serum for over $100 through a coupon offer obtained through a new Belk Credit Card. Card application was a nightmare online and did not receive promised coupon with approval. Called and placed order by phone. Received poorly packaged item, which spilled all in the box. Returned for a replacement, replacement was poorly packaged and spilled also so was promised a refund in 3 to 5 days. It has been a month and they keep giving me excuses and promising a resolution.

Love shopping at Belk. Excellent products and I run into great deals all the time. 5-star customer service at Mayberry Mall in Mt. Airy. Only complaint is that they do not carry much in the way of women's plus size like they used to.

I purchased a suit top and bottom from Belk.com at 6:30 PM. It showed up on my bank account at $151.03. At 8:42 PM the same day an additional charge of $221.56 showed up on my bank account. The next morning I called Belk.com and explained my situation. The lady told me that this call happens all the time but their policy is to charge full price for the item and then charge the sales price and upon shipment I shall receive my full price back of 221 around 5 to 7 business days.

Paige at the Turkey Creek housewares was very rude and completely unhelpful. There was a item on a 50 percent off rack in housewares. When me and my wife took it to the register she charged me 100 percent and would not give the discount. I have shopped at Belk's for 40 years and never been so humiliated. I have walked thru 3 mails with the stores boarded up, and almost empty, Bill Belk should be told how rude his employees are and how little they care for lifetime customers.

I ordered some MAC cosmetic products online and was charged triple the price. I called Belk and that was a waste of time. Called American Express and they refused to pay Belk the 2 bogus charges. NEVER AGAIN!!!

On April 10th 2017, I ordered two gifts to be sent to the same exact address. Both were to arrive by April 18, 2017. One did and the other still has not. Today is May 6th. I have called Belk, no less than four times. The first time, I was told the post office had it. I called the post office that day, and they did not have it. The second time, I was told that it never got shipped and that they could resend it. The third time, I called they supposedly put a claim ticket on it and sent it to corporate and the would call me in two days. I waited three days, and called back yet again. The fourth time, I was told corporate was still reviewing it and as of today whoever was supposed to call me has not.

I returned an order using the return label included in my order. I contacted customer service to see if Belk received it- turns out there was an additional label that needed to be paid for. Nowhere did it say this on the packing slip or return form. Every other place I have returned an order to that says attach included label and return, was indeed what it meant. Confused by the customer service, I have essentially just lost an order in the mail!? I have returned things I've ordered online from other stores before, and I read the instructions included with my order many times to ensure I was returning correctly. They were of no help when I contacted customer service, they need to update their instructions so people aren't losing orders in the mail! I planned to reorder the shoes I was returning in a larger size, but not anymore.

I ordered 13 clothing items and kept only 2 - 2 of which I was semi-happy with. None of the items look like what they do online. The clothing is much larger than the size I ordered. When I complained to customer service, my return shipping was not reimbursed nor was there any empathy in the rep's voice. I was offered a 10% off coupon my next order...an order that I will never be placing.

Ordered Laredo cowboy boots that were on sale on 3/17/17. Got an email stating that my order was canceled on 3/20/17 because items were no longer available. They were "available" when I placed my order!! All of my friends are getting these emails from Belk as well. This is completely unacceptable.

It all began when I was with a friend, I found a really pretty dress and it was $100. With the discount the card offered me I paid $51. So, the first month payment goes around, I paid $25 the 24th. The second month comes around for the next payment of $25 which is nearly my complete purchase. Then I read it says another late fee. I was on time paying it. I called and the late fee got lifted. Then the third month comes around, I get another late fee third time. I get a late fee when I've been paying on time but this time it came with a letter saying "Because I was not paying my payments on time, my spending privileges will be discontinued."

I went to the Mall of Georgia - Buford, GA. today shopping for booties. After walking the entire mall, I came back to Belk to make my purchase (the booties I had found wasn't exactly what I was looking for, but I decided to buy anyway). While looking one last time I found a pair of Lucky Brand just like I wanted that had been misplaced. Excited, I tried them on and they fit perfectly, but there was damage to one boot.

I placed an online order for a total of $67.54 on 1/1/2017. I purchased the items using my Visa charge card. My charge card account immediately showed the pending transaction for my purchase. However, I just saw that today Belk had placed another pending transaction for $30.50. I thought it was a fraud issue. However, before disputing the charge I sent a chat request to Belk.

I went in to make a purchase using a gift card and my debit card. The associate lacked the knowledge to perform the transaction. She tried to perform the transaction and ran the gift card through and when it came to me using the debit card she did not know how to do both, so she voided the transaction and tried to perform again. It didn't work. So she call the card company and found out the transaction is pending in Belk's system and there's nothing anyone can do about it until the funds are released to be returned to the card, that's if the transaction was actually voided. I would have to wait up to 7 days to see if the money is returned to the card.

I have shopped Belk's ever since they opened in McKinney. Up to this time, it has been a delightful experience. The new manager has totally ruined the Petite Department. It is the petite section and everything is so high that it is impossible to locate or shop the clothing. We are not 6 ft. high or we would not be in the petite section. It is a big mess as nothing is put together and my fellow shoppers all agreed that the store has lost so much character that we have enjoyed in the past. I am so sorry you have let this store go as think you will lose a good deal of business. There are other stores but hate to see Belk lose out and become Wal-Mart type of store.

This Christmas I decided the bulk of my shopping online. I also decided not to use a single credit card and pay interest to Capital One or Amex etc. I used my bank debit card and made a purchase on Black Friday and it purchased and shipped just fine. Two weeks later an additional order that I placed on Belk.com was a simple and easy proccess; so I thought. I see the hold on my bank account for the 120 dollars and think no problem. I then get an shipping notice about 48 hours later and the next day I see an additional pending charge for 120 dollars. I call customer service and get the same answer that it seems many other shopper have gotten. The whole double hold/ship thing. It happy about it but no major deal; I'm not Bill Gates but I have extra money I keep as a cushion on credit cards should I need them.

I had ordered two pairs of boots online to find that I had been double-charged for my purchase as one of these charges was an account hold. So basically, if you plan to order anything online, plan on paying double right away and the waiting 5-7 business days to get the double payment back in your bank account. I paid about $60, but was charged $120. Ridiculous. So I call customer service wanting to just cancel my order, and the man said you can only cancel your order an hour after it's been made or when you receive the products. You should be able to cancel an order at any time for any reason. In the meantime, I'll be double-charged for items I don't have yet, and I'll be waiting almost a week until I get MY money back that they used as an account hold. I wouldn't recommend shopping online, unless you're okay with being double-charged and unexpectedly being out of money you thought you had.

I went online to search who had Estee Lauder Gift with purchase. I placed my order this weekend with Belk as they advertise a gift. I just received notification my items have shipped minus the gift. I called customer service to complain they said I can return the items. This is so inconvenient as I live very remotely and the post office is a drive away. I feel I should have been told about this at the time of order and will NEVER order from Belk again. Bad customer service.

My son and I felt discriminated since we walked it to the kids department. I had an empty box of Nike shoes that I brought home with my son toys in it. I was asked where were the shoes that belong to that box in a very rude voice by an employee from Belks. Then I felt that I was followed everywhere like if I was stealing something. My son got off the stroller and got under the rack for maybe 30 seconds. The employee hilar at him in a very rude voice to move from there. Then not even one minute later he did the same thing but this time this lady run towards him and grabbed him from his hand. At that moment my first reaction was to grabbed her arm and pull her away from my son. He was crying badly. I couldn't even continue shopping so I went ahead and paid for my items and left.

I ordered Lancome product with a Lancome FREE 7-PIECE GIFT WITH ANY $35 LANCOME PURCHASE. They sent me my ordered product (thank God) with only 6 pieces free gift. When I contacted them they wrongly interpreted the offer and didn't do anything to resolve the issue. I'm ready to return my order and the free gift but after I read all complaints online I give up. Terrible customer service!

Be very careful when applying for a Belk/Synchrony Bank credit card. I was late just once, and was charged a $25.00 late fee plus interest. My balance was only $58 and I had not missed a payment since receiving the card. This fee can be as much as $35. Belk offers a lot of discounts with their credit card use but if you are going to have to pay a late fee this high, then it's not worth it to me. They just lost a good customer.

The product description for the 3-piece set of dishes indicated buy 1, get 1 free. A coffee cup is what was free. They didn't indicate "buy one, get a free coffee cup." I called to see if I should order 1 cup or if it would just be sent free. I was on the phone with customer service so long, it was too late to edit or cancel my order. They did a call tag on that order. FedEx came to pick it up before it was delivered. I called; the man I spoke with said that I was not charged for the order and maybe they caught it before it went out. Not true. I was charged for the order and received it about a week later. I called back and asked if I could have it picked up at work so I didn't have to leave it outside. He said no, that they will try 3 times to pick it up and leave it somewhere outside.

First, I got a credit card and my adult daughter got the number and ran it up to the $500 max. I made all payments on time only to get a nasty letter saying that all of a sudden they "checked my credit" and were going to lower the max. No biggie, I still have never used the card. Finally, I reported it stolen, since she continued to use my card number without permission. That, however, is on me. I should have stopped it sooner. The biggest problem is when trying to pay it off, they refuse to take a prepaid credit card. WHY? As long as the money gets to you, why do you care in what form? They want to keep you bound to their fees and interest to get every stinking dime they can from you, the consumer. I think it is crooked and criminal.

I was pleasantly surprised by the quick response to my complaint of a wrong item delivered, for which I had to expend a return shipping cost. I was credited for the return shipping and sent the correct item immediately with free shipping, along with repeated apologies.

I bought several items from Belk. Two identical pair of pants were marked the same size but one was significantly smaller. I have to pay to return the pants. One rep told me that I can't return multiple orders in the same package so returns would be expensive. If you buy something and it comes on sale, you only have 10 days to "price match" or you are stuck with the higher price. Of course, this is not written on the online store information anywhere. I called and was a few days short and they would only give me 10% off, although the pants that I had already bought were reduced 50%.

I arrived right after opening. There were very few people in the store. I was greeted by a pleasant lady who asked if she could help me. I asked where the Vineyard Vines clothing was. She pointed me in the direction. I found the shirts and sweaters I was looking for. I could not find a shirt and sweater in the same size that matched. I asked another lady that walked by if she could help me. She said that was not her department.

This is my third and last online order with Belk. I have received the wrong item for the last 3 orders. At least this time they are resending the item with a post paid return. However until the correct one arrives, I am doubtful. Also I had to point out that when I ordered the item, it was cheaper due to a coupon, their customer service is as bad as the warehouse. Hope the new owners (Sycamore group) improve this service or better yet carry petite sizes in the store.

I was Christmas shopping in Belks when I was informed that their system would not accept any tender but cash?!? I had already spent a lot of time choosing gifts that I had to have that day. So I put my items on hold and went to the bank to withdraw the cash to buy them as they did not know when the system would be functional again. Major inconvenience. I called Belk credit card the next day to explain that I did not receive my rewards credits as I was forced to use cash for my purchases. No one was extremely apologetic but they did say that they would give me my points. I faxed them a copy of all of my receipts and to date, I have not received any credit, and this was 3 weeks ago. I have been a loyal customer for many years, but that may change.

I had not received a billing statement for two months and called the customer service to find out why. The lady was very rude and did not want to answer anything I ask her. I ask her to PLEASE confirm the address she had on file and it was, in fact, the correct address. My mother is an authorized user on the card and I explained to her that she wasn't receiving the bills anymore. I ask her if she knew why my mother wouldn't be receiving them anymore and her answer was with a very snotty attitude, "she won't receive the bills, you will." I then explained to her once again that my mother was an authorized user and she had been receiving the bills for 8 years now, so my question was, did she have any idea why they weren't being mailed anymore. Her answer again with a very snotty attitude, "she won't receive them, you will."

I ordered a kitchen appliance for my mother for Christmas. I had received a $20 discount. I then kept asking my mother if she had received a package. She never did. I then called Belk to find out what happened. They had canceled my order without notifying me that it had been canceled because one of the items was out of stock (though I was able to place the order). Instead of shipping the items separately they just canceled the order. When I tried to order they said they couldn't guarantee it would go through, that there was no way to check if the item was actually in stock. My take away advice: Don't order from Belk!!

I ordered this dress on 11/30 in the AM. After three phone calls, it finally showed as shipped on 12/3, but not actually shipped until 12/6. Need this dress for an event for my daughter on 12/13 -- but won't be getting it in time for that event. Awful, horrible, worthless customer service! Three phone calls to find out about if/when it shipped. Requested to change the ship-to address because the dress is being delivered to my work address over the weekend -- told they can't do that. The excuse for the delays is the high volume of orders between Black Friday and Cyber Monday -- wow, who knew something like that might happen?? Offered me a 20% discount on a future order -- REALLY, why would I want that?!?! Told the supervisor that I planned to file a complaint everywhere I could because this was ridiculous -- their lack of preparation and business knowledge is NOT my problem. Cannot image how the service in the stores can be so good, but the online service is so horrible!

I placed an order on their website, ordered a Levian chocolate diamond ring worth several hundred dollars. They had 3 left in stock, and I got an email confirmation saying my order was placed. The next day, they canceled my order due to unknown circumstances, and on the website it still shows the ring is in stock. I called and spoke with a Belk representative and the woman said they were out of stock on the ring and my card wouldn't be charged, but it already has been charged, and the ring still shows its in stock online!!! Horrible customer service. I should have paid attention to all of the horrible reviews online before I made a purchase. The woman from Belk told me to then call my credit card company myself and have them cancel and refund my charge. Unbelievable.

I ask the lady "Are you sure it been shipped?" This is the weekend and have not receive any message that was shipped. Did not think this could be true. Still weekend sent message to home office in Charlotte, NC. No response so will call on Monday to see if anything can be done. Do not recommend ordering from Belk due to only one hour window to cancel this is unreal.

I had the card for two years. I went to get my normal Clinique 7 day scrub. Well that was quickly messed up when my card was declined. I went to their phone in the back and called. After they asked every detail of my identity other than my religious preferences and blood type the rude lady said my credit limit had been reduced to 110$. OMG. I had a 90$ balance out of 300$ credit limit. I was so mortified. Canceled card, I left the store and I will never return.

I placed an order for a suitcase for $88. 3 days later I received an email that my order has been cancelled. I checked the website and see the item is now listed at $219. After speaking with customer service they tell me I can repurchase the luggage at $219 and I would be refunded the difference from my original amount. Great I placed a second order. Guess what, 3 days later I receive another email that my item is out of stock and my order is cancelled. Ok, I quit. I will never place another order with Belk again. That's just bad business.

I purchased a Nautica comforter online. My credit card was charged and I received an email that the sale was done. Over the next few days I received emails that the package was on the way. I was suppose to receive the item on a time and date that the last email stated. Then I received a final email the item is out of stock and the sale was voided and was never placed and thanks for my business. I would avoid this business and their customer service stinks.

I went online looking for a specific SAK purse. I saw an advertisement from Belk giving a price of $47.99 so I went to the Belk site and the color I wanted was listed at $47.99 (the other colors were $67.++) so I put the one I wanted in the shopping cart. When I went to check out the bag price came up $67.19. I emailed Belk and the next morning I got a response saying the price was $67 but if I could send them a screenshot of the $47 price they would research it further. I went back to the site and - surprise- now the price says $67.19. When you google the specific purse an advertisement for Belk comes up still giving the $47 price but Belk customer service says that doesn't count.

After placing an order online, my account was charged 129.00, only to find out the order was never placed but I was charged. I called them and they stated the funds would be released back in 5-7 days... Did not happen. I called them again to place the order and was charged 168.00 for the order only to wake up the next day and find 2 more additional charges, 1 for 112.00 and another for 56.00... OMG!! 3 pair of shorts for my son for school had over 450.00 deducted from my account... They gave me the run around and I have yet to receive my refunds back on my account. I suggest that you do NOT order anything from BELK as they will take all of your money out of your account with double charges and be charged for items that were never even ordered... Worst experience ever and customer service was not helpful at all.

I read a lot about you web regarding to your Vionic Orthaheel technology. I bought the Eddy casual shoe at Dillard's believing on you lying such that your technology CAN HELP, back pain, back of Heel pain and Ball of Foot pain. Congratulation you got money as from me with all this lying. Your technology gave me more pain on my ball of food than any other shoe. Not only that but also pain in all my foot something I did not have before. I start having pain in my buttock with I and over my bed. What a waste of money. I sent an email to you 2 weeks ago about help, suggestion about this shoe. You never answer me back. You are not professional. You are only salespeople that want to suck money to others. I will copy this message and publish in all web that publish your product. It is time to tell the true to people about your poor products and your Zero customer service.

I had an interview with the General Manager today. He was very rude and unprofessional. I was shocked at how that he wanted to raise his voice to me and talk about religion. I thought that I was there to talk about business - the most unprofessional manager that I have ever encountered.

Had a return with no receipt. ** was very nice and asked manager ** if they can give me better than lowest price sold and he did, about 75% better. When I shopped a bit and went to check out manager ** came out. Very rude. She told me a much lower price, said the word "no" like 20 times then ran off and left the cashier in a very awkward position. I found ** again and took charge and made it all right. Shame on ** for lack of effort.

I have been a customer for 8 years. I got drawn into the rewards program, you don't get any good deals because prices are too high to begin with. We like to pay before bill is due, called three times since moving to get bill sent through USPS, always had trouble with internet payments so my husband called on June 1st to see when we were to get a statement and the CS rep. told my husband it was due then so he panicked and paid over the phone so no late charges would be applied. He was charged 10.00 for paying over the phone, how ridiculous. You pay to pay your bill. Well that 10.00 cost them a very good customer, we closed our account and went to Kohl's and found that their sales and Kohl's cash is better than Belk's anyway, sorry we didn't find this out before.

I made a purchase for 118.29. Belk charged that to my card. Which was correct. Then the next day they made three additional charges one for 22.63, 22.93, and 72.73. Essentially charging me the total purchase again of 118.29. When I called customer service they stated that they put a hold on the account at time of purchase to make sure the funds are there. Then they charge the account when items ship. It is up to your banking institute to release the funds which takes 5-7 business days. Who does this? This is wrong - you are out extra money just trying to give a company business. Should never be a hold on your account for double because of trying to be a patron of Belk. Will never buy online from them ever again. Unless they change their policy.

I had a Belk Credit Card for 2 years and was never late, but the company sent me a letter saying my card is no longer active, because they reviewed my credit score randomly and changed their mind about having me as a customer (in a nutshell). What kind of ** is that?

I placed an order Saturday .I have my checking account and Belk account online. Belk told me my checking account WOULD NOT be debited until the order shipped. As soon as I placed my order I saw that Belk had charged me with two of the same purses and the total was 151.59. This was also debited from my checking account Saturday as soon as my order was placed. I called Belk in a few seconds to tell them I had only ordered one of each purse and I also told them the total wrong amount had been debited from my account even on a Saturday. The man I talked to said that was just a hold even though the hold as he said was already showing as a debit. I told him the amount was wrong he said not to worry the amount would drop off and the real amount would be shown as soon as the order shipped.

I placed an order yesterday from Belk.com. My order came up to $188 and some odd cents. Look at my bank account and the funds were held. Ok, so far, so good. Today I received an email saying my items had been shipped, but they were shipped separately. Ok, that's fine. Checked my bank online again, and they had charged me again for part of the order that was shipped. Huh? So I'm looking at the full amount, then part of the amount, both pending on my account. So I called Belk.com, and they told me this is standard procedure. They first hold the funds, then when they ship, they charge for the merchandise. Which in turn, pending 2 separate charges on my bank account.

I ordered a pair of shoes from Belk because they were offering competitive prices and I figured I would give them a chance. It's important that I get my packages on time because I travel a lot for work and am never in the same place for very long, so I was tracking my package carefully. For that same reason, I often have mail forwarded to my work address- however I learned that Belk does not allow package forwarding, so instead of the package getting delivered to my work address, it got sent back to Belk.

For anyone who is thinking about working for this company think twice. They promote honesty, integrity with family values. So far from the truth. They are loaded with harassment, bullying, intimidation and lies. Horrible, horrible place. I worked there and watched so many bad things. Shouldn't be allowed to be in business. Dallas Texas.

March 28th I wanted to go in the Belk store in Lenoir, N. C. to look around, since the next weekend is Easter. I walk in the store, bunches of people standing around counters watching a fashion show or something like that for little girls. You could walk nowhere. Lady at poduim announces what they were wearing, etc. I was interested in the new Prada perfume Candy and worked my way to the counter. The employee were too busy watching the girls in their dresses.

On a clearance link, Belk had many rings. I ordered one and applied the coupon I had just gotten in my email for an extra 25% off. The coupon would not work on that one ring. I tried the coupon on other rings just to test the coupon and it worked on each one except that ring. I kept trying that Friday evening and Saturday day. Saturday after 6, the price of the ring change... It was the only one that changed and the coupon was accepted. Belk claims that ring was an early bird/night owl special and the coupon excluded those items. Not true. It was not tagged as such and was the only one I found not accepting the coupon. It was a good deal and they just reneged on their own sale item.

I submitted an online order on Belk.com on 12/31/14 after being given an online promo code for 75% off my order. I placed my order and received a confirmation email with an order #, telling me my order would ship within 48 hours. Over 48 hours later I receive an email from Belk telling me that my product was unavailable and that my order was cancelled. I contacted them since the promo code is no longer valid after 12/31/14. I have since been told that they won't honor my code because that code was for in store only at a store that was closing. I have several friends that placed the same order I did at the same time and their orders were honored and have since been shipped out.

Belk offers what at first glance appears to be great coupons in their weekly newspaper flyers. However, the 15 percent, 20 percent or even 30 percent coupons in the flyers are essentially worthless. Why? The bizarre exclusions. Here is the list of the exclusions from the flyer I received today, December 25, 2014. All the coupons for as long as I remember are bound by the following exclusions:

Today and in recent past occasions, during my shopping trip through Belk Department Store, I've walked by the Clinique makeup counter and stopped to ask a question. Today was not unlike the other times in which the makeup lady answered my question as a "no, we don't have that here" and never offered to show me something else or to show me anything else. I'm sure I was obviously not rushing to get away from the counter but the makeup consultant/sales lady quickly moved onto the next customer with little regard for my presence at the counter. Each time it felt as if they thought I couldn't afford their makeup or wasn't pretty enough or rich-appearing enough to buy it. Little do they know I have a Belk card and it is paid up to date, despite the fact that I shop at Belk on a regular basis.

Almost laughable comedy of e-commerce errors and gaffs. Polo shirt was described as being "Polyester, cotton" (sic). I called customer service to ask what the actual content was for each of the fibers. (When polyester is greater than cotton content then it's just too sweaty to wear). Nobody knew what it was so the customer service woman said, "I assume that it means that it's all cotton with the polyester being the thread that form the waffle pattern." Dumbfounded, I tried to explain that it was most certainly not the thread that was being described in such detail. I asked to speak with someone who could determine the actual fiber content of this shirt and she, there was nobody she knew who knew any more than she did.

I will never shop at this Belks again or any Belks for that matter. I always thought this was a cheap store but the day I ran into it is because I was pressed for time and could not make it to the Mall of GA. My son had a play the next day and I had to get a pair of black cargo shorts. When my husband and son walked in an older white lady greeted us at one of the front counter as we walked by. We went directly to the boys section and started looking at the shorts about 3 minutes after we got there another older white woman came out of nowhere and asked how she can help us. I told her our dilemma and she just glanced through a few and said "we do not have anymore." Once I saw how fast she came back there to us I was skeptical and was shocked that she would follow us. My husband and I are both professionals and are over 45. I just laughed and we left. Oh, with and hour left we was able to run to the Mall of GA and JC Penney had the exact shorts I needed! We got it right before closing.

I ordered make-up from Belk, and those came with a free gift. The two packages shipped separately. When they arrived, the free gift was in one box but the other box contained a jewelry set instead of make up. I checked the enclosed Order Summary and it was correct, listing the make up. I know that such errors happen, so I contacted Customer Service and told them of the issue. Instead of apologizing and sending the correct items, they were short and demanded that I return the jewelry before I get my make up. My two options were to: 1) Request a return form (that takes 1-2 days to arrive to my email), package the jewelry, and send it back. Once Belk received the jewelry, they would then ship the makeup; 2) Return the jewelry to a Belk store and use the refunded money to re-order the make-up.

I've been with a Belk Credit Card for over 2007. I was late one day when my online transaction fail to apply the payment. I think my original credit balance for only $150. Still today it remains only a $150. I'm complaining because I was late one-time over the last several years. I still fail to get the increase of a credit line. I'm complaining that there is some discrimination factors in their processing methods to upgrade my credit line to $300 to $500.

I placed an order online with Belk for 4 sets of dinnerware. The total of my order was $139 and some change. The first time I clicked to complete my order, I received a message stating that the transaction couldn't be processed. I waited a bit and tried again. The order was able to be completed on my second attempt. A couple of hours later, I happened to check my bank account and noticed that Belk placed two pre-authorization holds on my account for $150.95 each! When I contacted them, they said that they would "drop off" in 5 business days. That's all well & good except that these holds just shorted me the funds to make my house payment!

This order was the first time I have used your company. Let me explain the situation: I placed the order online at between 7-8 am est on Wednesday 12/17. The order on Thursday was still showing as in process, so I called. I was informed at that time, "don't worry, you will get a shipment notice by Friday morning." Friday morning came, I called, and informed them I still didn't have a shipment notice. They said not to worry, it would get shipped out by 1 pm on Saturday and still arrive in time for Christmas. On Saturday morning, I checked, still in process. Saw the customer service wasn't open until 9 am so waited. At almost 10 am on Saturday, I was sent an email that my order was canceled because it was out of stock. This is over 3 days (72 hours) after I placed the order. I did everything I think I could have possibly done, and the fact that I wasn't given any clue this item may be canceled is ridiculous. After the order was canceled, I checked the site and the item was still shown as in stock.

I placed an order online for a sweater and was sent a completely different sweater than I ordered. I called customer service and explained to them that I ordered this for a Christmas party and am very upset and would like the correct sweater. They then informed me that sorry, it was sold out. Completely unacceptable and horrible customer service!

I shopped with many companies online this holiday season and the only order that was unfulfilled was Belk's. Only half of the items I ordered arrived and when I called to find out when the others would be forthcoming (had to try several times to even get through on the phone), I was informed that the items were unavailable. I asked if the company ever intended to inform me of that. The woman said that, unfortunately their system didn't work that way. Now I have to shop last minute for missing gift items, and I will never order anything from Belk again.

I have frequently placed orders on line with belk .com. This time, they doubled the price on what was once a clearance item. This cannot be legal or ethical. As a direct result of this deception, I am closing my account and no longer doing business with Belk.

I will never purchase anything at Belks again after my experience this morning in their store! I took over 30 minutes picking out some clothes to bring on my vacation next week and when I got to the counter, the clerk said my check would not go through. I have ten times the amount of my purchase ($80) in that account. They wanted me to pay it by other means, which I refused to do for the principle of the matter. After they gave me the number of Certegy to call, they said it was not due to bad checks but gave no explanation and said they would send a letter explaining. This was a machine doing the talking.