Belk Reviews

I will buy my See's chocolates through AAdvantage to earn miles. They used to partner with See's and See's would send my chocolates with an ice pack and beautifully fresh. See's no longer partners with AAdvantage. So, I was directed to Belk through AAdvantage to purchase See's chocolates. Omg! I got my chocolates today and they look like they traveled through 50 states to get to me. They were thrown around in the boxes (3 boxes total) and I don't get how that happened. Some were melted and melted together. They all had white spots like they were old. And when I tried a few, they were rock hard. This is beyond pissing me off. $64 for what??? It's like chocolates from Halloween 3 years ago. It's not See's fault. It's not AAdvantage's fault. It's this crap company Belk. And after reading other reviews, I should not have ordered from Belk. Ugh.

My wife and I ordered Kitcheniva 10 piece Microfiber dish cloth from Belk Marketplace. $25.99 for 10 each dish cloths. First the item is extremely overpriced. The quality is terrible. The threads on the item picked and pulled out of the cloth on the first day. We contacted Belk and they said they would not do anything and we would have to contact the actual seller. We tried to do that but had no response. Only an email address was listed and no response... Now on the item it says no returns allowed. What a joke when you think Belk is a reputable company on the internet.

In tiny print beside your item it may say Marketplace. This means you are purchasing from a third party and if you need to return the item, you must deal directly with that seller and return shipping is not refunded. In my case it's Ever Pretty. They had only a voicemail but no one called after two days and then took 4 days of back and forth emails for me to get a RMA# which you have to have to send it back at your own expense. I bought from Belk.com because it had been easy in the past to return items to the store but this time I didn't catch that little glitch. When Amazon flooded the market, Walmart tried the same approach as Belk and it backfired terribly which is why you can now return all walmart.com items to a Walmart store. At least for me, Belk.com will lose my business. Not because they didn't disclose this issue but because it's no longer convenient to order from them when I can't return it to the store.

I placed an online order in December. I did not get all of my order. I figured it was because of the Christmas rush. I order three dresses in February and now it's March still haven't received my order yet! I called two weeks ago because when I checked my order status, it had been delivered to NY! I live in Tennessee! I have never lived in NY! They offered to resend it. I wanted those dresses so bad that I accepted their offer. Still waiting. I called today and it's the same old story, "We can resend them." I've had enough now! Just refund my money! Their customer service sucks. No one can tell you anything! I love the store but I really hate their online shopping. The website is hard to navigate also.

I've been try to get my issue resolved with unauthorized purchase after I made purchase. And keep getting same reply like it's an automated chat. 8 days now and still same reply. Someone is using my credit card from their company and they have done nothing about still.

I ordered a ring from Belk for a little over $100. When it arrived it was an empty ring box. I contacted Belk through email so I would have a paper trail, but they stopped communicating with me. Customer service is a joke. They want me to file a claim with FedEx even though the package had not been tampered with...Belk just sent an empty ring box. Now I'm out the money. Do not order from Belk!!!

Placed a order online for 150.00 worth of clothing from Facebook (I know I should know better) and I am in Canada so had to pay in American funds, and was given a tracking number. Was really excited and waited patiently for my order and when it finally came it was a ring which I never ordered. I emailed them and they said my order was set to a different address and would I mind keeping the ring and they would give me 90% of my money back. I said no thank you and for them to send me a label and I would send the ring back to them and they can give me back all my money as the ad said 100% money back guaranteed. They emailed me again and said it would be a lot of trouble for them to get the ring back and would I mind keeping it and they would give me 60% of my money back. What the hell how about all my money back.

If you order online w/ Belk, don't do their Belk Marketplace. They're trying to do what Amazon is doing and it's an epic fail. The Marketplace is stuff coming from anywhere in the country or world, in other words a third party that has nothing to do with Belk. If you have to return it, good luck. At least w/ Belk, you can take it to the store for refund which has been smooth for me. No problems. I ordered something from the Marketplace on their site over 2 weeks ago and the carrier is still waiting for a shipping label. I can honestly order the same item on Amazon and it would have been here by now. Pay attention to the Belk Marketplace though and forego buying anything from that when they run their continuance sales. It's so frustrating. I'm not sure why Belk would put a stain on their name by doing something so horrible to their customers.

Impossible to return an item. Bought $100 worthy of bras. Didn’t recognize my order # online. I called and they gave me a case#. Said they would send me a return label. Never got it. Had to call again. Aside they assigned me a new case #. They called me back about 4 weeks later from a # I didn’t recognize. They closed out my case because I didn’t answer two calls from an unknown #.

I first shopped at the store while on vacation and found items I really liked. When I got home, I decided to order some things online. I followed the instructions to return about half of it and never got my refund. An email to their customer service got no reply. The tracking number shows it was received by them.

I returned a handbag the day after receiving it in the original condition, packaging, tags, etc. Was quoted refund amount minus $9.95 return shipping fee. Received email in addition to quote stating my refund total after shipping fee of $9.95 which is the highest I have ever paid to return an item. Nope, they charged me $20.95 to ship it back!! Emailed, called customer service, told yes they see I was double charged, puts me on hold 10 minutes comes back and says they can't do anything for me that is the refund amount! NEVER AGAIN WILL I USE BELK!! WHAT A SCAM!!

I decided To treat myself and bought a $600 ring which was morganite and rose gold which happened to be on sale from $2k. I ordered the ring on November 18th. It was supposed to be shipped to me by November 22nd period. Today is December 27th and I still have not received my ring, or my refund. By the 22nd I was already calling inquiries because the FedEx tracker never updated. They kept saying delayed. On the tracker it said that someone had to be home to receive delivery. Perfect because I work from home.

So, I ordered a ring November 29th for a Christmas present from Belk. It said FedEx would deliver December 3rd, no one was home and since it needed a signature they said they would try the next business day... By December 10th we started contacting fedex and belk. Fedex just informed us on December 16th they lost my package! I have opened a "case" with belk for over 2 weeks and they still don't call back or email! They keep saying they will either refund or replace.. Fedex said after 12 days of no delivery they put it as "lost." So, how can belk keep my money when I received no product!?

Online purchase system backed up from in store pickup for delivery, credit card charged twice 10 day hold result... Due to pending status Credit card company can't fix... Belk profits from system flaw... Consumer beware.

Yesterday I purchased a jacket with coupon that was for around $20 and then when I got the confirmation email on the bill it was for $49. I tried to cancel using website but couldn’t so I emailed and did online talk but they said it couldn’t be cancelled. The order is not even ready yet but they refused to cancel.

Ordered boots for an event where all the girls have to match. The box they came in, show the right size and color but the actual boots are a full size larger and a different color. Went to reorder the right pair immediately and they are sold out. Customer service was not able to do anything to make it right.

Ordered staff member a suit with 2 pairs of slacks. He gave me the sizes. I ordered on 11-11-22 and there apparently was a special sale going on. The slacks were priced at $61.25. The order came on 11-16-22 and staff member tried on the clothes, the coat, a 46 fit, but the slacks were too tight. He instructed me to please order 40 X 32 and return the 36 X 32 slacks. Their return page is not clear about how to exchange, after I got a return slip printed, I simply went to their site to reorder the 40 X 32 slacks, however, the price shown was $175 per pair.

They did not deliver my product and on top of that, they are not even refunding my money. Worst customer services, no trackable order number as well. Tired of talking to the customer service reps who do not understand the customer.

Received a fragile product with no packaging whatsoever. The item was delivered in pieces. Called multiple times to customer service and emailed corporate. It’s been two weeks no resolution. It’s obvious based on their actions they don’t care about their customers! Horrible. Will never order from them again.

Belk Pants. Sent the right product but wrong size, two different wrong sizes and when returned they ordered less than half the amount of the cost of the order. I won't be buying from them again and customer service is bad.

I was shipped the wrong size, so I called to have a return shipment label sent to me. I was told that it had been emailed to me, but it didn't happen. I called again same thing. I ended up having to pay $12 for their mistake. I'm never shopping there again. Unless you have a Belk store in your town, shop somewhere else online.

I purchased a pair of https://www.belk.com/br/eastland/?brand=Eastland%C2%AE last night. The money was immediately pulled from card. In the middle of the night my order was canceled with no explanation. Other than it would take up to 7 days to see my refund. I went back to their webpage and the shoes and my size are still reflecting that they have them in stock. I would advise others to not order online unless you interested in wasting and providing them a loan for up to 7 days.

I ordered three shirts on April 15, 2022. One of the shirts I ordered was deleted from my order by Belk before I was able to complete check out? I guessed the one shirt I ordered, and really liked, was no longer available??? I ordered another shirt, added that to my order, and they said "Congratulations, you qualify for free shipping." I printed the screenshot for my records. The next morning I checked my order AND I checked if the deleted shirt was available in my size and it was? I contacted customer service and they said they could not do anything about it because "We fill orders FAST!" Three (3), yes THREE, days later I received an email that my order had been filled and I would receive my order Friday April 22nd by the end of the day via FedEx.

Closed account because I didn’t use it enough. I’ve had an account since 2016. I didn’t use it a lot but I did use it. I do use it the other day and the account was closed. They say can always reapply for another account but then I would take a hit on my credit score and say yes. If it is not used after certain time it is closed no matter how long you’ve had the account. I think that’s very bad practice and they should at least notify you.

I bought two perfumes on Nov 26. One was shipped and delivered, while the other is still not here after 17 days of their email confirming shipment. When I contacted them today they said: oh, it is coming from a marketplace. I inquired about what it meant, and they said it is people selling products on our website. If you are working like ebay you better have rules and standards like them to ensure quality. I was referred to an unknown "marketplace" to inquire about my missing order, although it was them who sent the shipping confirmation email with an invalid tracking number! This was my first and last time dealing with them. Save your time and money and buy from a credible site that has clear rules.

I ordered a twin sheet set. It took over a month to finally get to me. I returned it as I had already purchased locally since I didn't think it was ever coming. Still I have not received the refund months later. This company is a total rip off. Do not shop with them.

My wife has been working for Belk for three weeks but they have not officially hired her yet. So, she has not been paid and they can not figure out how to work the hiring process. I told her not to go to work any longer until they figure it out. They are really an incompetent company. Their HR organization has no idea what they are doing.

Brought in ring with missing stone, this was 6-19-2021. Finally heard back how much cost would be to fix it. Went in same day, 7-13-2021. Paid repair cost. Today it’s 9-9-2021 and still waiting for my ring. Have gone to store to check, because when I call jewelry department no one ever picks up phone.

Items are a hit or miss regarding quality and sizing. Prices are affordable for the quality. Not all orders delivered on time and some not at all. Customer service is non existent. Part of my order was not delivered at all. Customer service does not answer calls or emails. Store associate attempted to call customer service to find resolution and was unable to reach customer service.

I ordered two products online for curbside pick up and when I got my confirmation email for pick up it was at two different locations, which makes no sense. I called customer service and she had a difficult time even pulling up my order to begin with, she was doubting that I had even ordered the products I told her I ordered because she couldn’t find my invoice. Once she found it she told me that she couldn’t cancel it, I have the option to cancel it on my computer so I asked her if I should and if I would be refunded. She said to go ahead and cancel the order so I did and a message popped up saying that I needed to speak to a customer service representative because I could not cancel my order.

I love Belk. My only complaint is the lack of registers open. I shop after work (6:30PM) and sometimes I walk around to every service station trying to find one open and there's a line. I purchased over $300 in merchandise and the cashier was not the least bit friendly or helpful. Because I was not able to try anything on with the dressing rooms still closed I returned several items two weeks later and that service person was super nice. Some are, some aren't. Unfortunately the store is old and desperately needs updating but being the 2nd to last store in that mall I doubt that's gonna happen.

My experience was exceptional. I was able to get in and out quickly. Customer service was wonderful. The salesperson was very knowledgeable of the items that I was shopping for. This is by far one of my very best visits to the branch. Look forward to my next shopping experience there.

I’ve had issues with my orders multiple times and they obviously have no interest in correcting anything because all I ever get is automated emails. Nothing is ever done about the problem. The latest problem is they were advertising buy 1, get 2 free and even when I loaded 3 of the exact same articles of clothing the total was incorrect. My local store in Conway, Arkansas gives excellent service but doesn’t always have the articles I like.

I have been shopping with the Belk store of Lake City, SC for quite sometime. I was introduced to the Estee Lauder brand last year and have been in love ever since. I was using Aloette for about 4 years prior and lost contact with my rep. So upon mentioning that I was proactive about my skin care, I just felt swooped away! I get regular calls about sales and promotions and get asked about my satisfaction with my recent purchases when I make additional purchases. If there is ever a problem the staff always puts their best effort in correcting any issues and making sure they make it right.

When asked WHY do they continue to keep their dressing rooms closed, I got this response; "We are sorry for the inconvenience. Our dressing rooms are not open at the moment. Our goal is to provide the best shopping experience possible while keeping our customers and associates safe during the COVID-19 pandemic. We’re closely following the evolving CDC, state and local guidelines, and continuously adjusting our operations accordingly."

I have been a Belk Elite card holder for 20 years. I used to truly enjoy shopping with Belk...no more! Our local store in Knoxville, TN at West Town Mall has been steadily declining for the past couple of years in terms of product quality and availability. It's no wonder the company is in bankruptcy. I have had repeated issues with customer service including one individual in cosmetics that I have had problems with on more than one occasion. Unfortunately there are so few people working I have had to go to her to purchase product in that department and have been mistreated now 3 times. I made the store management aware, they have done nothing and do not care.

I was buying men's dress shoes for my grandson to get married in. The salesman seemed upset that he had to walk over to the men's shoes, then he promised me the shoes would be there by Monday, no later than Wednesday the computer showed they had 50 pair in his size (13 W). The wedding was on Friday. I received an email on Wednesday that said shoes will arrive on Friday. My grandson got married in his black athletic shoes. We had the reception on Saturday and again he had to wear his black athletic shoes because Belk did not send the dress shoes. On Monday of the next week the shoes came. I returned them. I had purchased the shoes on my debit card. Belk would only give me a store credit back when I returned the shoes, they could not remove them from my card. I don't shop a lot and I live on a very limited income, I don't need my money lockup on a Belk gift card. Never shop there.

I took back a sweater, blouse and pants after Christmas to exchange them. They would only allow $1.47 for blouse, $1.27 for sweater and $0.16 for the pants. Is this a scam? I ask if they plan to sell them for what they want to give me and was told no. What does that mean? Scam? The pants alone were $52 and they had the same pants but were 35% off, which I thought would be all right, but in my mind 35% off $52 is not $0.16. What has happened to Belk? I have purchased my clothes from them for the last 45 years and never seen anything like this. I WILL NEVER purchase anything from them again!

I ordered a comforter set for $125.00. I washed it three days after I received it and it not only shredding the material, the comforter is completely ruined. Won't lay flat, all bunched up in weird places and the stitching was very strange from the get-go. I emailed them and they needed the order number. I replied with it and a pic of ruined bedding and never heard from them again. It's been 3 days now.

Worst experience ever! Good price and fast shipping but meant nothing when I got my product and anti theft plastic piece was still attached. My only options since they were put off stock was to return it and get a refund or take it to another store and see if they could remove it for me. I couldn't return it and have them remove it and them send it back or anything. This was my first and last time with this store. And I read other reviews with the very same issue. Obviously they are doing something wrong.

I truly don’t see myself ordering anything else from Belk.com ever again. I spent Over $150.00 on one bottle of cologne, and they will not help me at all with any info on this order! They seem to be done with helping you, once they already have your money! I placed this order on December 9th, and received a confirmation that I’d have my order by Dec 15th. On Dec. 10th I got an email that it was shipped. On Dec. 13th I noticed it was in North Carolina. Here it is Dec. 22nd, I still haven’t received it, and (according to the FedEx delivery tracker) it still shows that it’s in the exact same spot in NC that it was in on the 13th. I called Belks, and they said give it a couple more days... So, I did.

Managed by Synchrony, who will tank your credit and cancel card for no reason. Payments always above minimum due. Always paid on time and nowhere near limit!!! Randomly and with no reason cancelled my card hurting my credit as we were about to purchase a home. Synchrony also manages Care Credit which is a horrible company. They are no better than a predatory loan shark organization.

I have ordered online from Belk over past few months. First time they charged my M/C for sale prices which I ordered. When I call weeks later to inquire they charged M/C again for reg prices and sent me duplicates of all items. I sent back one order but but they refused to reverse charge as items were clothing and said could not return due to Covid. I didn’t ask for 2nd order!! Another order for Xmas, did not receive all items ordered, but charged debit card for all...

Ordered product in November and tried to chat with them. They are so stupid! Really? Don't waste your time with this company! They won't call Fed Ex to expedite or verify a lost order. Just call your credit card company and note fraud!

Call Customer Service to cancel an order I just made. You have 15 minutes to cancel an order after making it so I was on hold for 40 minutes and because of that, they could not cancel my order. Said it was past the 15 min mark but you had me on hold for 40 min. All I could do was laugh, it’s not the person I was talking to fault. It’s the way the system is set up.

I purchased 3 pair of palazzo pants and was happy with them until I saw that they contain Spandex, which I am allergic to (two pair were listed to be polyester, no mention of spandex--my bad on the 3rd pair). I called and was told I would receive an email label for the return. No email arrived. After about a week, I called again and was told I would receive the return label via email. I'm still waiting after several days. I wonder how many levels these transactions have to go through, or if this is just a way to put me off until I pay for the return myself. And then I can only hope I am reimbursed. My experience so far does make me wonder.

First of all, I must say that I love Belk. I was so very dissatisfied when I received my order. Found one of my products still had the plastic theft protection thingy attached. I mean come on, the whole point of ordering online was to avoid going to the store. I just so happened to order two of the same product, because I was in great need of its use. Thank goodness one of them was theft protection tag free. I was so disappointed when my $65+ Product was not wearable. I guess I won’t be shopping online with Belk for intimate wear anymore.

I am too livid to type a long review.

I was always afraid of buying shoes "online" but my experiences with Belk have been terrific every time. The advertising of their products is visually appealing. Great job Belk.com.

I received my order from Belk and discovered that the Birkenstock Ebba ankle boots size 38 that were advertisers regular width were actually narrow width, as a result they did not fit. I decided to return those as well as a pair of blue jeans that did not fit. I called Belk on October 7th and was told that they could not process the order return, it had to go to corporate because the boots were too high of an amount $200 for them to process. I was told that corporate would contact me in three to five days. This process and conversation with Belk took an amazing 35 minutes.

I wish I had read Belk reviews before purchasing from their online store. I was promise a 20 % discount for opening an account with Belk when making my first purchase which was 2 pairs of boots. I have been trying to get this credit for weeks. They have several different phone numbers to call but all those numbers have the same prompts, so you feel like you're going in circles. Horrible phone experience. Will make you want to SCREAM! Stay away and keep your sanity.

Customer service at Belk is awful. I placed an order on Sept. 22 and had it shipped to my daughter, but she still has not received it. I called customer service, what a joke. I can give them the order number, I can give them my daughter's name and the city and state where the order was shipped to. I can give them my email and address and credit card number and my phone number. But I can't remember the street name I had it sent to (it's my daughter's place of business) nor can I remember every digit of her phone number since I'm so used to just hitting one button to dial. Because I can't provide a street name, they refuse to tell me why she hasn't received the order.

Do not open a card here. They offer you rewards for spending a certain amount but the rewards never work. I go can on and on about the last few times I have had issues with Belk credit card and their website but the simple fact is the customer service is terrible, They do not correct any of THEIR issues. They overcharge your card and promise in 1 to 2 billing cycles it will be corrected. 2 months pass and the issue are still get corrected... Instead I now have 3 more issues on my card. What they are doing is illegal. I understand mistakes happen but a good company would correct the issue. After some research I found out this has happened to many people.

Belk is absolutely the worst site for online shopping that I have dealt with! My product never arrived, and has been lost by FedEx, but Belk still refuses to give me a refund! I called FedEx, and they admitted that they cannot track my package so I should consider it lost, and they told me to contact the shipper to get them to request a tracer and issue me with a refund, but Belk are refusing. Belk say that there is nothing they can do, and I have to be patient and continue to wait for the product - even though there is no sign of a scheduled delivery date for my product! The tracking just stopped at Indianapolis many days ago, and there is no further tracking information, and no delivery date! I live in California! The FedEx employer I spoke to was honest enough to say that this means the package has been lost in Indianapolis! But Belk refuses to acknowledge that, and refuse to send out a tracer and refund my money.

My son & I came in to Belk, located in Hot Springs Ar. looking for wedding guest attire, We had some kind of idea of what to look for, but didn't know the sizes. I needed him to try some of the clothing on, but found he wasn't able to for the fitting rooms being closed. One gentleman I found told me that the rooms were closed & stated we could purchase what we needed & if we needed to bring something back, we could within the 72 hours. I asked if he could be measured because I didn't want to purchase & have to come back. Needless to say I wasn't very polite to Brian G. He handled the situation with respect & was very professional, but as I said, I wasn't a "proper southern woman".

Very very disappointed. Not only did I not receive my order....after 16 days....I received no updates from Belk - and now the item is no longer available- AND it's going to take another 2 weeks for my money to be refunded. UNACCEPTABLE.

Can’t follow terms on their own coupons! Phone person Says “oh it's not applying” & can’t say anything besides that, when the words on the coupon show that it SHOULD apply to the item I was going to get based on the words on the actual coupon! It’s their error and they won’t fix it. This is WHY department stores are LOSING!! Guess they want to lose customers!

Do not buy from Belk!! The worst customer service ever! I don't live near a store, so I purchased online and was sent the wrong item. I contacted their customer service on 8/1 for return postage. I received a response on 8/3 asking if I wanted the postage emailed or mailed. I immediately responded emailed. On 8/6 I received another email asking how I wanted to receive the postage. I again responded. On 8/8 I pm'd this page and was told that they requested postage be sent to me by FedEx but it would be 5 business days. I contacted the company CEO ** for assistance on 8/8 and have not received a response. They simply do not care about customers!

This company under its new ownership has gone down the tubes. Their online store is a joke and the incompetent customer service is worthless. They are clueless. I have been trying for 3 months now to resolve an issue. I have asked for a name and contact in their corporate office which they have refused to give. I received a quilt set with a defective sham. I asked that the sham be replaced in June. The first time they shipped a eurosham and not the sham to the wrong address. The second time the again shipped a eurosham and not a sham to the correct address. Still wrong. I did not have the sham. They clearly have no idea the difference in a sham and a eurosham. During the process I started requiring them to sign a name to their emails and not just signing Belk customer service.

I placed an order with two items with this company. First item come defective. Second item didn't arrive after 19 days. Customer service or supervisor not able to do anything besides refund. At least they replaced the first item. They are the worst.

I tried to return a blouse purchased the day before. The Cashier acted as though I had stolen the blouse because I forgot to bring the tags. I had the receipt not the tags. The new policy for COVD19 is the tags have to be with the item. I did not know this. All she had to do was to know her job and this could have been an easy exchange. She had to act all crazy and just out right unprofessional. Waving her hands, raising her voice etc. Another customer was just standing there looking. I was totally frustrated. Thank God, I did not get mad. I kept my cool. Knowing I was in the right. I mean how many times do we try on garments and the silly tags pop off. At any rate, will return for FULL REFUND. Belk, please train your employees on how to act, and not make a big deal about simple stuff! I won't be back in the store any time soon!

Return policy is poor. If you buy an item that requires sizing (clothing/footwear), you have to pay for the return if the item doesn't fit. This is the first company I have purchased from online that has that policy. I will never buy another item from this store. It's going to cost me about $7.50 for nothing.

I placed 2 separate online orders during this pandemic. The first order contained a pair of ladies blue suede shoes and other items. All were literally tossed in.No a packing. Unwrapped and unboxed. The shoes appeared to have been worn and stained. They were not in a box nor protectively wrapped with anything nor was there a sales slip of any type denoting the items, prices, etc. The second order came packaged in the same haphazard manner. The order contained a $100 pair of men's Sperry boat shoes and an inexpensive toaster with no boxes and no protective covering. The $100 shoes were not even in a plastic bag. The manner in which they had been prepared for shipping (meaning both orders appeared to have been done by kindergarten kids). Both pairs of shoes had to be returned (ladies shoes because of the condition in which they arrived and the men's $100 Sperry shoes because they were too big).

I placed an order for Skechers sneakers at a terrific price. The shoes were delivered on time. The first pair I opened was great. Fit well and felt comfortable. The second pair I opened was not so great. The shoes had obviously been worn as the bottom of them was scuffed and marked and one shoe was stretched as if someone wore the shoe and it was too small.

After placing an order of 2 sandals, the price was unbeatable, too good to be true. I happened to see the reviews of this company and the negative reviews made me feel concerned. I got delivered the shoes pretty quickly despite pandemic situations. I paid almost exactly 1/2 of the regular sale prices on the market. (Bare Traps sandals)

I used a gift cart to purchase an expensive necklace. Belk sent me a cheap necklace and when I tried to return it they told me that "this is not the necklace you bought" I replied that I was simply returning what they sent me. Belk claims that they video the packaging and shipping of expensive items. When I asked to see the video of them packing my necklace they refused. I could only assume that they know the video will prove they are thieves.

If I could give 0 stars I would. I ordered a SAK purse from Belk. It was late, fine. But when I received it the jewelry that customarily hangs from the purse was missing. On May 22nd I sent an inquiry in about this missing piece to have it replaced. I heard nothing back. Today, June 11th, I reached out, waited 30 minutes to talk with someone and all they offered was a 15% discount. I told them either I get the signature piece or I would be willing to return it. After all, the purse is just a no name brand without the signature piece. And had the responded to the original inquiry, the return would not have seemed that long after the purchase (2-3 days after arrival). But they hung up on me. I would NOT spend my money there again.

I went online and purchased three handbags that were on sale for $50. I purchase the items using my PayPal account. Without reason the purchase was canceled and the items were remove from the sales list and were then released it at its full price. The store did not honor their listed price.

I placed an order on May 8, 2020. On May 18th I received an email which said “Get excited- your order has shipped.” As of 6/3/20 there was still no tracking info and it states tracking info will be provided once the package arrives at FedEx??! Has it shipped or not shipped?!? Chat with C/S says it is unavailable and emails have not been responded to. 6/4/20 - I received an email stating my package would be delayed!?! Seriously?! I understand delays due to COVID-19, but obviously the package never actually shipped. If I could cancel the order now I would.

I purchased 2 pair of jeans. Reviews on the site said "They run a little small" so I purchased size 8 instead of size 6. When they arrived they were Way, way, too big. I paid $8.95 for shipping to get them. Customer service said "If I pay another $8.95 to return them then they will credit my account. Then I can reorder and pay an additional $8.95 to have a smaller size shipped. Maybe they'll fit better." Really!!! I would have $26.85 in just postage to See if they fit. The jeans were only $9.00 a pair. My only other option is to keep 2 pair of jeans I can never wear. If you are not positive you won't need to return the item, Do Not Buy From Belk!

One of the worst customer service I’ve seen in a company in a long time. April 30 I ordered four pairs of leggings and it is now May 24 and still have not received my product. However you Took my money on 5-13. When I called to follow up on this I was told It is the post office's fault. Funny how you don’t take responsibility for your own business. I also noticed again you don’t carry a product I ordered and instead of updating your website or advising me you accepted my order. I am surprised you don’t update your website. I also ordered curtains on May 7. I ordered 12 panels of which you only delivered three panels.

Bought a Samsonite luggage. Shipping Label created but it was never shipped out by Belk. It’s two weeks later and still not shipped. I contacted Belk and no response. They sent an automated email that they can’t respond to all messages. While I understand it’s a tough time, the lack of customer service response makes me never want to order from belk again. I ended up contacting my card company to refund. I wrote a review on their site and they emailed me saying that it does not meet their guidelines and erased my review. Terrible company.

I took back two purchases in October 2019 for refund with receipt. Cashier suppose to credit back from card but when I got my bill was not credited in card. Had several disputes. I paid off bill that I had no merchandise. Very poor poor and unprofessional business. Never again will they get my money. What can I do.

I ordered some clothing articles for my mother in law for Mother's Day. I ordered them with weeks to spare so they would arrive in time. I got an email a couple days later with a FedEx tracking number saying they were shipped. I waited a day and checked FedEx and tracking number could not be found. I waited a couple more days and tried again. Still not found. I got concerned and called Belk customer care. After waiting on hold for 1 hour and 22 minutes I got to speak to a person who indicated they were way behind and I would have to give it more time. I did just that but the status had not changed so I called again and was on hold for 1 hour and 31 minutes and had the same result as before. The 3rd time I called I was on hold for 1 hour and 40 minutes. Again they tried to brush me off with the same line but I would not accept it. Long story short they could not find what happened.

Mother's day specials, false advertising! I was excited about my purchase for 5 mothers in my family. It was going to be 5 towel robes and of course at a discounted price with mother's day special code. Which 2 days later the company cancels my order, with refund.

I couldn't believe my eyes when the bowls came in this huge rattly, poorly taped box, with nothing but a few thin strips of bubble wrap placed loosely in the box. I opened the box to find four of the twelve bowls I ordered smashed to smithereens. Sooo glad I didn't let my little granddaughter who loves to help stick her hand in there and help me lift the bowls out of the box. She would have cut herself badly! And absolutely no response from Belk about the four broken bowls! The two emails I sent with their website contact form came back undeliverable and there has been over an hour wait every time I've called. Hopefully, someone will see this and either issue me a refund or send the four bowls in a box properly packaged for glass products!

Order #**. Placed order on April 24th. No updates till May 1st on order shipment. Spoke to agent via chat on May 1st mentions order pending pickup from shipment service. May 8th got an email- Order has been cancelled. Spoke to the agent today said inventory not realtime. False information. Did not get birthday gift ordered. Held money for 15 days then notified order cancellation then will get my money back in 5-10 days! Really a rip off and unreliable service. Very Disappointing.

I have been trying for over a month to straighten out a problem with you all. I placed an order before stores closed. I needed to return some of the items, but didn’t know how to do that, since the stores were closed. I contacted your customer service, and the guy with whom I spoke issued a shipping label. I boxed up the items and shipped them with the label you issued. When my credit card bill came, I had not received credit for the items totaling almost $900. I checked tracking, and the package was delivered.

Beware of Belk! I have been a very loyal customer of Belk for many years. I have always paid my bill on time and had elite status with my credit card. I recently made a mistake with my online payment and paid it from an account that belonged to my deceased Mother. They charged me $39.00 late fee even though I paid the bill 3 days after when they notified me what had happened. It was a mistake and I am very sorry that I made it but instead of allowing me to explain they closed my account without even notifying me that they were doing this. I am deeply disappointed in Belk and never plan to shop there again.

Have had a Belk card for many years. Card was cancelled without telling us. Found out it was because no activity. We stopped using due to high interest. Been trying to make purchase for 4 months but being told bank card invalid. I have called customer service. No help! Tried using two other cards and told cards invalid however they are taken elsewhere. Customer service is bad!

Bought 3 sheet sets from these THIEVES (BELK) and they added an additional charge on my credit card from QVC for $257.22. The ironic situation is that I used Paypal for this buy, so it seems that there is no point to use Paypal since BELK WAS ABLE TO STEAL FROM MY CREDIT CARD.

Placed a $50 order online. Got an email many hours later that my order was cancelled and it would take 5 days to get my money back. That's it. No explanation. Called the cs line and was on hold for just under an hour before I hung up. I assume everyone was in a meeting but don't have me waiting for a representative for an hour after cancelling my order with no explanation. Update: Watch out for credit card fraud from these guys. I have no direct proof but the next day I got 3 unknown charges. After my order was cancelled with no explanation and I couldn't get ahold of anyone (they have yet to answer my email 2 days later).

I am a Disabled American Veteran (Female) who is a Senior Citizen. I was shopping Online for Jewelry with 6-Coupons I was eager to checkout. After all of these coupons I received only 0.75 OFF! Crazy.

Placed an order at 230 am for 3 pairs of shoes, when I received the verification email there were only 2 pair of shoes on the order. Went right back to the site and tried to cancel (You can't. You have 15 min after order is placed to make any changes), then follow procedure of contacting representative (they are closed), and since they were unavailable I wrote a message stating that there was a glitch in my order, so I redid order and need previous order canceled. Following up on it later this same morning ~10 am I am being told that they cannot fix their own errors, that they have a program that won't allow them to cancel any order once it's placed. Not paid for, processed, shipped, or the like but just is placed in electronic writing and they will not cancel anything. They will waste the resources to process, package, ship, and have the order returned instead so that they still make money off of the transaction (their error mind you).

Judy was extremely helpful in assisting me pick a suit separates suit. Involved going back to the rack twice and all this was done while trying to stock racks. I know that the brick and mortar stores have had to cut down on help and open registers, so this specialized help was indeed appreciated.

Belk plays music way too loud. I get annoyed and anxious to leave the store. I find a few other retailers are doing this too. I am a music lover but not a fan of loud, POP music. I believe this is a trend among retailers, but may be backfiring. I know I simply must leave the store. Started maybe a year ago.

I can always find the clothes I need that will fit my size and style at great prices. The clothes suit the southern woman who is both conservative and feminine. The sales are fantastic and they notify you often so you never miss a sale. If you have their store credit card, you get extra perks. The store is huge and offers not only clothes for the entire family but cosmetics and home goods as well. Only e shopping is also available with store pickup to save on shipping. I always request Belk gift cards when my kids want to treat me.

I ordered lamps from Belk.com on 1/26/2020. When they arrived they were smaller than expected. Went back to their website to get a return label. First I couldn't sign on because they said my email was not in their system. This is the same email that they already sent confirmations to. I clicked the link to customer service only to have it returned because the link doesn't exist. Oh and if I do get access to a return lable they will not pay shipping costs unless they shipped the wrong item or it was broken in transit. Definitely not a customer friendly company. Stay away from them.

I got a pair of Under Armour shoes from this place on December 2019. They sent the wrong style, wrong number, and they were fake shoes (you can tell for the inside of the shoe and the brown plain box). The policies on the website state that they will refund for shipping cost if they send the wrong item. I paid $25 in shipping to return their fake shoes back. I live in California and they don't have a store close by. The people in customer service said the company doesn't refund shipping cost even though it's on the return policies. How is this place still in business with the poor customer service/policies and selling counterfeit items???

I purchased online to pick up in the store and there were two women when I got there in the shoe department. One helping a customer with shoes and the other listening to music on her earphones. YES, her headphones. They kept me waiting then the girl who wasn't helping a customer said only the manager could help and she then went in back. She did not even acknowledge my presence when I walked in. I wait even longer, she finally comes back out to help me however, I realized I made a mistake and need to exchange one of the shirts. Once again the only lady that could help was with a shoe customer, I wait another ten minutes as they BOTH disappear. The manager comes back and boldly says I can make an exchange at any register. I then ask where in the store can I get the same exact shirt I was holding in my hand. She picked up the phone to call and ask and then very hastily said where I needed to go.

Most of the time retailers provide a shipping label to return your merchandise for free or discounted. THEY DO NOT!! I had to pay $30 to return 5 items of clothing! And then they told me that because I lived in an area where there is no store I could have called and asked for a label, which is not indicated ANYWHERE on the website!! I had actually called customer service about my return and even though they were aware that I lived in Michigan, they never offered me that option. Even after explaining all of that they refused to pay my shipping! Unbelievable!! How can an online retailer not offer free or discounted returns these days?? You are taking a big chance ordering from this store. You better make sure everything fits!!

Wrong item received. The website advertised the old formula of the moisturizer. I was excited because it was hard to find when I received it, it was the new formula which I hate. I went to UPS and paid 10.53 to return it. I called and was told they can credit me for the 10.00 and it would not affect my return amount for the item. When I received my refund I was shorted 10.00. Customer service is the worst. They keep saying the same thing over and over. I have posted this issue on their Instagram page as well.

I intended on purchasing a Ralph Lauren men’s pea coat for a Christmas gift; However I received a knock off version. The coat was torn by the label and it had Ralph Lauren labels sewn on. The coat said “made in China” where the original label of the coat should have been. The stitching was poorly done and the coat was Obviously a complete knockoff. I am highly upset because this is a horrible first impression of a department store. I would like everyone reading this to know not to order from stores which are unheard of. I live in New York so This store was very unfamiliar to me but I took a risk by ordering anyway. Total mistake. Consumers beware!!!!

I wrongly was late on my card payment for $ 23.00. The late charge was $25.00. There is no doubt I was the one late and they DID have this noted on the bill about their late charges. However they have lost me as a customer. I hope it was worth it to them.

I have new release experienced an issue like this with a different company EVER!! So, I placed an order through the Belk store and they held 2 payments on my card. My item has already shipped and the correct payment has already processed on my card but they are still holding my money on my card for another payment which is crazy. I’ve called their customer service like twice and all they have stated is that it will fall off soon and nothing else can be done. Now take a look at what time of the year it is. That’s right, it’s Christmas time and I am not even able to complete my Christmas shopping because of this problem because I can’t spend money on my ONLY bank card because of this pending charge. I will never order from belk again and I advise anyone who is considering to not do so.

I made a large purchase in November. The same day I called, after realizing I had made a mistake in a size, to see what could be done. I spoke with 2 representatives who sounded like a collection company over postage. I simply requested a label to mail back the wrong sized item. I was told that if they did that for everyone the company would be bankrupt. It was the worst example of customer service I have had. I refused all items and it took a month to get my money back. There were other things from the reps that were said but not worth noting. I will not purchase online or in a store.

I placed an order online at Belk.com to be picked up in store. I checked that each item was available at my local store before ordering as I need them for Christmas gifts. Everything was available at my store except 1 item. I selected for that item to be shipped and all others to be picked up in store the next day. The next day I received an email stated that my order was being processed for shipping - the entire order! I contacted customer service and was told that there was nothing I could do as it was processed. I couldn't cancel because I only had 30 minutes after ordering to do so. I explained that the error was not mine but theirs and the helpful offer was to send me return labels to send the items back once I received them which would be in 4 to 7 business days (usually - expect delays due to the holiday). So here I am with no gifts, no money and a perfunctory "sorry, there is nothing we can do. Merry Christmas!"

Tried to place an online order. Site continuously said my credit card was invalid. Took out number and tried again repeatedly. Order could not be completed. This morning 6 charges were pending on my credit card. Called the store and I did not have an order waiting for me. Questions about how did the credit card number be charged were unanswered. Belk should be ashamed to have such poor technology. Items listed in stock were not available when I went to the store.

I placed an order online on Cyber Monday. I went to place an order last night (Friday) and discovered that I did not have any available credit. This was confusing because I knew that I should have money remaining on the credit card. I spoke with two representatives last night and both times, I was disconnected. When I called back the 3rd time, they were closed. Neither representative knew what happened.

It is so amazing when you can walk into a store and feel as though you are surrounded by friends and family. Everyone is so loveable and kind. The departments in the store is very organize and you can find what you are looking for. The store restrooms are very clean. The clearance racks are amazing and awesome. Everyone have a happy face. Someone will approach you and ask you, "Do you need any assistance?" This shopping experience was amazing and I recommend Belks in Williamson NC.

I recently placed a sweater 2xl in the basket to order and within minutes it was no longer available. A few minutes later the same sweater in a 2x was available for $60 dollars more. Pure scammers...never will I purchase anything from this place.

I have had a horrible experience with an order. Belk has the worst customer service. I shop about 85% online and have never had an item canceled after buying one told it was in stock. I received a cancellation from the sandals because they were “out of stock”. I called Belk's customer service and ask them to substitute a different color for the same price. They flat out refused. I spent thousands of dollars at Belk every year and will not shop there anymore.

I visited Belks at Pineville mall on 11/11/2019 to pick an order placed for the Charity Day event. I was asked for my license to locate my order. I waited patiently while the employer Bridgette looked for my items. She came back to me about 25 mins later and stated she could not find my items. I nicely asked for my license back, because I was afraid the employer would misplace them. I was on the phone, and told the person who I was talking to that this is pissing me off, because for some reason, they always lose my order.

I visited Belk this week for buying my facial cleanser. The lady behind the counter was very informative. She took her time to show me some of the new products that could be purchased in advance in order to receive a gift from the company. I also received samples of products. I love shopping there.

Love Belk's. Customer service is great and I always find prices and great clothes, shoes etc, at really good prices. Especially in their clearance items. The store in Gallatin, Tennessee is where I go. Very nice store.

All of my credit cards with the exception of 4 were with Synchrony Bank. I have a Belk Credit card since 2015. Most of my payments were set on automatic payments until last month when I Paid In Full on Sept 30 but due date was Oct 2nd. I had a $300 credit balance with Belk. My mother went to purchase 45 worth of Jewelry both of us think we still had $100 plus dollar available balance. The Belk in-store credit card was declined. I called customer service and they said a letter was sent indicating due to my unsatisfactory with credit my balance was reduced to $160, leaving only $9.00 available balance. I was in a state of shock.

Not only did they send the wrong item, it took 3 very long phone calls with customer service to resolve the issue of getting a return label sent to me. The initial call to report that the wrong item was sent took nearly an hour just to create a return process. On top of that the phone representative said the correct item will be sent overnight and gave me a new order number for the exchange - only to discover that order number did not exist when I logged on to their website.

I have shopped online and also in the Belks store and I have always had great customer service at check out. Also if I ever needed to return anything it was hassle free. You can return items at the store or ship to store no matter if you purchases them online or in store...The quality of their clothes, home goods, etc has always been top rate as far as I can tell and I will continue to shop at Belks as long as they are in business...

Belk has good selection of men’s clothes and their sale prices are very good. Stores we shop I. Are easy to find men and women items. Quality is good and locations are convenient for us. You can order on line ship to store.

I ordered 3 pairs of shorts in a size 4 online at Belk.Com. When I received them, the black and navy pair fitted perfectly. The white shorts were several sizes too large even though they were labeled a size 4. I returned the white pair to the Belk store near me. Since they did not have the white pair in a size 4 in stock, the salesclerk was extremely helpful and ordered another white pair and shipped them to me free. If I had reordered them online, I would have had to pay a $6.95 shipping free since I didn't meet the free shipping limit. The salesclerk was very helpful and apologetic for the sizing issue.

I spent $15 shipping clothes back to Belk and should have been refunded $64.00 and instead, only received a $19.00 refund. If I had known they wouldn't provide my full refund I would have never bought from them in the first place. I'll never order from them again and hope this review saves someone the trouble I went through.

I’m not sure who handles the online orders but this is the second time I’ve ordered sandals from the Belk, and the pair they send me are incorrect. The first order was about 2 yeas ago, they sent the wrong color. And now recently they’ve sent me a completely different color and shape! It’s like whoever is responsible for matching correct products is asleep! Then they send you a return label days later. It’s just an annoying hassle and I feel like there’s other better companies out there, who don’t mess up orders. 2 strikes you're out, this isn’t baseball. Will be doing my online shopping elsewhere from now on.

Many of the registers were unmanned, and I had to find a place to check out. I was not greeted or offered any assistance during my shopping visit. Moreover, many of the items on sale were still overpriced, in my opinion.

I returned at least 10 tops. I have all the documentation. The bag was 17" x 16" x7". It was extremely heavy. I packaged it with shipping tape to cover any possible openings. I dropped it at a Fed Ex drop off location. Supposedly, even though I have all the documentation, they tell me they ONLY received 1 Item. One blouse would not take the size package listed above.

I went to pick up a repair from the jewelry counter the Belk in Bristol Tn last week. The counter was a mess, the floor was a mess and there was junk everywhere and the displays were a jumbled mess! The lady I usually deal with was off that week according to the new manager of the department and that this chihuahua was mad at her. She went on and on about how awful this lady was and that she didn't need her help. All she could talk about was how the previous manager who I also know Sandra wasn't smart enough to run a department right, and a nice lady she was making fights with and she was going on some trip that another customer was paying for and that Belk better let her go and how this lady Pat was always buying her expensive bags, trips, etc.

Placed an order for a pair of training shoes 2 weeks ago, money was taken out of my account the same day and I still don’t have any shoes. I’ve emailed Belk saying that I haven’t received the shoes and that the only thing I have is the confirmation of the order being placed and that it says the order is in progress. When I go to my account it shows that I don’t have an order so I can’t even track it. If I ever get a refund or the shoes I ordered I’ll never order from the company again! The long and the short of it.... Buyer Beware!!!!

If I could give 0 stars I would. Very disappointed with the customer service I received today. So I ordered a pair of Miss Me jeans while receiving 30% off, was later advised they were out of stock and my order was cancelled. When I called was advised a note would be put in my account stating I would be able to call in and order a pair I liked once my size was in stock. Well of course they never got the same type in. Long story short I called in to place an order after find