Belk

Belk Reviews

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Belk Reviews

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    Page 2 Reviews 10 - 40

    Reviewed Oct. 31, 2024

    Their credit card gives you Belk Bucks to spend, but the selection of items you can "buy" with these lists are usually out of stock and the housewares are cheap imported products that fall apart or lose their shape in the dishwasher. If you order online and return items that don't fit in the local Florence, SC and Hartsville, SC stores, they treat you like you're an anomaly or weirdo. No way can this company stay in business with an outdated business model which they refuse to change with modern contemporary society.

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    Customer Service

    Reviewed Oct. 16, 2024

    I ordered a shirt for my husband. It came damaged with a pull in the material. I called customer service and they don’t have another one so I have to return it. My only choice is to go to the store or repackage it myself and drop it off at a post office. The person on the phone told me I did not need to package it I could just drop it off with the return label, but that is not the case. Too much hassle to order online with Belk.

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    Price

    Reviewed Oct. 16, 2024

    One customer service agent told me they would price match a sale price I found at another store. I purchased the item online as instructed and then reached out to have my price adjusted. They said they do not accept price matches. So now I’ve paid 100 for a set of pajamas that were sold elsewhere for 35. They refused to cancel my order when I requested so now I have to return the pajamas and lose even more money on shipping. $25-30 dollars spent on taxes and shipping for an item I won’t keep and would not have bought if they were upfront/clear about their policies. Unacceptable!!

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    Staff

    Reviewed Oct. 13, 2024

    On 10/12 was in the Valdosta store shopping for another Body Shaper due to a recent mastectomy. I asked for assistance from Associate: 028316. I advise I was wearing a Maidenform brand and I wanted to try another brand. The young lady had very little knowledge about the products in that department but I took the information, thank her and continued to search. During the search, I stopped and stood in the department for maybe twenty minutes or so because I realized that I had not sent out an important reminder text to the group of Ladies that I meet with on Saturday nights.

    After I made my decision on two BodyShapers, I left the department and walked down to the men's department to find my husband a belt. After about 20 minutes a young made came to me and made a joke, I ask could he check me out with the three items (two shapers and one belt). He looked at the the young lady, on my right, it was the associate that advised me about the shaper, the man that worked for your company said she can help you.

    I looked at the associate and said, "Are you looking for me," she said yes (she looked to see what was in my hand). I said I have shopped at Belk for years and NEVER had I had an associate follow me from one department to look for me in another department. This made me very uncomfortable, my husband said it best, she thought I was going to steal. She was very obvious, I am asking for training for this associate. Also tell this young lady, Belk have security cameras and I am sure security, that could have watch me and not make me feel VERY uncomfortable and disrespected.

    I have a Belk card and I often shop online. If you asked the young lady, I am sure she will remember me, I was pleasant and kind, even after I realized that she was operating in decent. I only Pray that she is HONEST, TRUTHFUL and FORTHCOMING and not LIE just to save her job (smh) in regards to her actions based on her suspicious thoughts about me. Watch the cameras, then you will see my truths. Thank you for your time. Phyliss

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    Reviewed Aug. 19, 2024

    What happened to the customer is always right??? I have such a bad taste in my mouth... I bought a beautiful crown and ivy 2 piece pajama set. I signed up for a new credit card and received a discount. I was very happy. However after washing it shrank. I went to the Mooresville location for a return. I was berated for not keeping the tags or the receipts. I wanted to show the receipt on my bank account but that wasn't enough. I had never wanted to return something so beautiful but now to small. The supervisor Rekha was very short with me and actually had a smirk on her face. Unfortunately I have never experienced this before and will avoid coming back. Oh, BTW I was an owner of a franchise and my grandparents owned a department store. I know what quality customer care is all about!

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    Customer Service

    Reviewed Aug. 8, 2024

    I buy a hat with them, was my first order so they supposed to give me $10 off, I try to use the code, don’t work, so I emailed them and wait 2 days with no response. The hat arrive at my house, it was a gift present to my sister that is not from USA, she open and I was mortified, the hat has stained of makeup inside and a stain at the back, and the stitching in the back is fading, I call back to complain and they wanna exchange, but my sister is leaving Saturday and she will not have the replacement before she go, they don’t do anything about it other than repeating the same answers like a robot. Please don’t buy from this store, is a bad customer service and you will lose your money and time.

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    Customer Service

    Reviewed Aug. 2, 2024

    Ordered pair of shoes and a designer dress online. Shoes were $140.00 on sale and dress more than that. Shoes arrived missing one shoe from box and of course now “sold out” online. Dress had been worn with filth present under both armpits and a red a lipstick stain on the center of a lemon yellow dress. I’ve thrown clothes away cleaner than I received supposedly new! Called customer service and emailed customer service but did not receive any acknowledgment from Belk. I’m about done with Belk. I’ll be taking my business to Saks or Nordstrom.

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    Reviewed July 24, 2024

    I made a purchase on 6/4/24 and tried to return it today. This was a gift! I make lots of gift purchases in advance… They only wanted to give me back $6 on a $70 purchase. Your 30 day return is a joke! I will not be spending anymore money at Belk…. Enjoy going under because I’m sure I won’t be the last customer you lose.

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    Reviewed July 6, 2024

    On June 29, 2024, I placed an online order for a Tahari two-piece suit. On July 5th, I received a FedEx plastic bag on my porch (see below). I could not believe that a $200 suit was shipped in a plastic bag. Unfortunately, the pants were not included. I contacted Belk's customer service to report the error. I requested an exchange, not a refund. I just wanted the lovely suit I ordered. To my surprise, the exchange/return process requires a waiting period before a return label is emailed. After the label is received, I must return the jacket to the post office or FedEx center, and after the return is processed, the suit I paid for on July 1st will be shipped out. Based on my estimate, I will have my suit in approximately 3 - 4 weeks. Totally unacceptable. I asked to speak to a supervisor, I was placed on hold for 30 minutes. No one came to the line. Absolutely unbelievable. I am being penalized for their shipping error. This is my last Belk purchase.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed June 28, 2024

    6/28/24 If I could give Belk’s customer service and online ordering a 0, I would. I have been a loyal Belk customer for more than 20 years. I understand reorganization but customer service three years later is beyond the lowest in my experience. I am referring to online assistance primarily. I been hung up on without call back, transferred back to the automated line when someone didn’t want to assist. Why record the message if no one is listening to improve services? They used to be excellent, but no more.

    Belk Rewards are now a facade. The points were automatically applied to my checkout but caused an issue and wouldn’t allow my order to be processed. It seems that every effort is used not to apply the points to your order. Again, I am referring to online. I was transferred to Synchrony to assist. A customer service representative by the name of Shannon said she was placing me on hold, but instead sent me back to the automated line. I guess is their way of punishing a customer they don’t want to deal with. An hour and 4 people later, I GIVE UP!!! You’ve lost a loyal customer! There are too many companies with great customer service to waste time and effort with Belk. I end up feeling upset each time I try to place an order. FRUSTRATING!!!!

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    Staff

    Reviewed June 22, 2024

    Belk cut my credit limit in half even though I never missed a payment and had a low credit limit in first place. They treated me like a crook. I am 67 on my own home and have a great retirement. Will never shop Belk again.

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    Customer ServiceStaff

    Reviewed June 13, 2024

    Do not get a Belk card. If you ever need customer service (which is outsourced) you be told in a nice way that there is nothing they can do for you. After not being happy with the rep on the phone, I sent an email and immediately got one back saying "sorry we couldn't help you". There is nothing that Belk sells that I can't find somewhere else. It is sad that it has come to this as someone who worked at Belk.

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    Staff

    Reviewed June 13, 2024

    If I could give them zero stars I would. Made an online purchase totaling $105.67. Returned the items for a refund and only received $85.07. Three different people, including the floor manager, in customer support could not explain the $20.60 difference. They told me they don't refund tax and they tax you on your refund, what??? Totally incompetent and a huge rip off.

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    Customer ServiceStaff

    Reviewed June 2, 2024

    I would give it a zero! Avoid at all cost! They outsource their call center to South Africa. There is no customer service whatsoever! I want to return an item, and there's only 30 days to do so, and they charge for the return! This was the first time I needed to return something, and I live out-of-state and not close to any stores but we'll be traveling and close to a store in just over 30 days. They refused several times to accommodate my request or even discuss it. I asked to talk to a manager, and they refused that request too, saying that they are all in meetings... Be warned: this is not a legitimate on-line retailer!

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    Sales & Marketing

    Reviewed May 26, 2024

    Belk used to be quality clothes and the sales were always amazing! I have pants for over 15 years old that I have worn hundreds of times and they still look brand new! I just ordered about 15 items. ALL items are cheap material and horribly made! I am sending back everything but the socks and children’s play dress and kids swimsuit. Most are nothing like the pictures. There are damage. The dress has a belt that was broken! One shirt was turned inside out and looked like it had been in the bottom of someone’s closet for the last year! Three smelled horribly! I will NEVER buy from Belk again! So said the three go to places for quality are Belk, Dillard's and Macy's. All of the quality has reached a level of dismal workmanship. Worst thing of all I ordered them all at once and they come in multiple packages over weeks of time. Then the amounts don’t add up on your credit card!

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    Staff

    Reviewed May 25, 2024

    Once again I received the wrong item from Belk. This is the third or fourth time this has happened in the last six months. I don't have this problem when I order from Kohl's or Amazon. They need to hire better people.

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    Reviewed May 24, 2024

    This store has changed everything around. You cannot find anything you are looking for and their selection looks like the Amish delegation has sold their wares to Belk. Everything has Ruffles…. Sleeves, hems, etc. and if you happen to find one nice dress, there is only one of it and always in a Small. It has gone downhill faster than a skier on a mountaintop. The place was crowded and only 2 checkouts in the whole store were open with lines 10 people long! I will never shop in that store again. Wasted 1 1/2 hrs of my life that I will never get back!

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    Reviewed May 17, 2024

    The bracelet I ordered was broken when I received it. I called Belk customer service and reported it, twice. I was told that I would be getting a refund for the bracelet. I have yet to receive the refund. I will NEVER order from Belk again!!

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    Customer ServiceStaff

    Reviewed April 25, 2024

    I was a faithful Belk shopper, but will never be back. Tried to purchase a couple hundred dollars worth and was told that I’d save quite a bit by using my Belk card. Card was declined, so I used another card, spending about $50 more than if I’d used the card. Salesperson didn’t offer any help. Called Synchrony Credit when I got home. It took me at least 5 minutes to speak with a person and I was told she didn’t know why my card was declined. Balance is $0. Spoke to a manager who told me it was my fault for not calling them while I was there. "Yeah, I’m going to hold up a line while I’m pushing buttons and screaming REPRESENTATIVE." The manager hung up on me.

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    Customer ServiceStaff

    Reviewed April 15, 2024

    I ordered a dress and changed my mind. I wanted to cancel it but I never received a email. Tried to call customer care several times and was on hold forever. Finally when I spoke to someone they said you only have 30min. To cancel. Manager/supervisor was no help but tried to get smart with me, unprofessional. Never shopping with Belk again. First time in years now I remember why.

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    Customer Service

    Reviewed April 9, 2024

    I placed an order 10 days ago online. I checked tracking. It said “TICKET MADE…AWAITING CARRIER PICKUP. This was for 10 days. I called their customer service and was told ITEM IS LOST. I needed the outfit for an upcoming wedding. I’m so upset. No one called or emailed me about it being lost… If I didn’t call I would still be waiting for it. I paid for it on credit card. Still waiting for refund!!!! DON'T BUY FROM BELK.

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    Customer Service

    Reviewed March 26, 2024

    I purchased a pair of Huggies earrings from Belk.com. The earrings were so small that they could not fit a baby's ear. It was also cheaply made and looked like it would break after one wearing. It was so small it would not fit into the holes in the display they sent it in. I paid $98 and change in total, including taxes and shipping. I returned the item agreeing with the $9.99 return shipping fee. My refund was $77 and change. Although I understand companies wanting to recoup their shipping fees, if the item is not as advertised, why am I paying so much in shipping? I received one email stating my refund would be $88 and change and then I received another email stating it would be $77 and change. WHAT A RIP OFF! I called customer service and all they did was repeat the same information over and over again. I just wanted the $88 they said I would be refunded. DO NOT BUY FROM BELK.COM!

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    Staff

    Reviewed March 14, 2024

    I received 3+ coupons on my app and I was looking for my son some things. I found a shirt and wanted to use my loyalty Thursday discount and it would let me. Then I tried to use the 60% off select brands. I could not. The cashier did not want to explain why I could not use any of the coupons and she was not polite at all. This will be my last Belk trip for a long while. This is the third time this has happened.

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    Customer ServiceSales & MarketingPrice

    Reviewed Feb. 13, 2024

    My birthday is in January. I always get lots of free this and that for my birthday-with Belk it was $10 Belk rewards. I suffered a traumatic brain injury which I'm only disclosing for I'm sure that's why their little scheme was successful in my case. I went online to order mainly faith tee shirts (Jesus). None of them fit so off to the store I went to return them. That's when I realized most were from "marketplace" and couldn't be returned to the store. Truly good customer service would allow this and send them where they need to go. They gave me the phone # which only gives you a voicemail. I called several times. Left messages each time to no avail. When I called the store spoke with the manager & explained my problem she gave me their email address. Thank God! After several emails I finally received a return mail via email label. I constantly check my credit card which has yet to show the return.

    Today I filed a dispute with the girl who answered the phone of their credit card company. I AM DONE WITH BELK!!!! Ten dollars is certainly NOT worth all the time-stress and effort on anyone's part. Beware of their small print!!! I should have read all their reviews before I ever stepped foot in their store for they're ALL bad! I also learned they will deduct the shipping back to marketplace from the return amount. What a huge scam!!!!

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    Reviewed Feb. 7, 2024

    I had purchased a Belk's credit card which at the Time my Credit limit was 2000$ of which I purchased about 300$ in perfumes. About two months later while attempting to purchase more perfumes my card was declined. I called the company and a Representative informed me that that credit limit was decreased to 320$!!!! If this don't beat all! How are you going to give me a certain credit amount and then whenever I feel like it and as often, you decrease my amount

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    Customer Service

    Reviewed Jan. 25, 2024

    1) The store is so filthy. Looks like it's never vacuumed or dusted. 2) You will never stop receiving emails no matter how many times you unsubscribe or ask them to stop. They are so desperate that they harass you via email.

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    Reviewed Jan. 17, 2024

    I purchased a blouse and a pair of earrings which arrived yesterday, Tuesday - January 16, 2024. The blouse was not what I ordered and earrings were very tiny… not like what Belk advertises. Bottom line please do not waste your money. I was had.

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    Customer Service

    Reviewed Dec. 31, 2023

    I returned a pair of shoes. They said they received them on Dec 11. I did not receive a refund. I had to call them on Dec 29. I paid 38.50 for the shoes. Was told I would pay 9.98 for shipping and my return would be 28 and change. They refunded me 17.50 on Dec 29, I contacted them. They told me 20 was for shipping.

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    Customer ServiceStaff

    Reviewed Dec. 20, 2023

    Ordered a 3 carat total weight diamond bridal set (UC 0032964126564). Order cost $2702.95. On 11/22/23, FedEx called us and said they were delivering an empty package to our home. Belk had shipped this ring in a white padded bag as opposed to a box. The bag had gotten stuck in a piece of machinery, we still have the bag, and FedEx claims the contents was lost between Memphis and Pittsburgh. All of this was explained to Belk, but they still refuse to issue a refund or provide a replacement shipment of the ring.

    Every Belk representative says the dollar amount is above their authority and that it would have to go to “corporate” for a decision. I have called Belk every day since 11/23/23. This is horrific customer service. The only mistake we made was purchasing this ring from Belk. Belk's issue is with FedEx not with us as the customer but is punishing us as it appears they don’t want to provide a replacement or refund. Per FedEx - Belk has even filed not one, but two claims with FedEx, and still refuses to provide a re-shipment of the ring or a refund to us.

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    Customer Service

    Reviewed Dec. 20, 2023

    It's 5 days before Christmas and my spouse and I are looking at this sweater for our son. After a Google search, it showed that Belk was the only site that carried a Small. We were about to place our order for the sweater, but we decided to read the reviews here. Out of almost 300 reviews, 91% of them are 1 starred which deterred us from purchasing. Belk is doing a terrible job in customer service. Thank you to all the reviews who helped us decide to NOT waste our time and money here. I hope they realize to fix their standards.

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    Belk Company Information

    Company Name:
    Belk
    Website:
    www.belk.com