Banana Republic Reviews

I returned an item bought online six weeks ago with original tags and I presented my original sales receipt. There is a new return policy in place that I was not aware of. They refunded me a new lower reduced price instead of what I paid for the item. They essentially stole $34.63 from me. Probably hundreds of customers are in my same position. Gap Inc. owns Banana Republic, Gap, Old Navy, Piperlime, and Athleta. They said it was my fault for not reading the fine print on the website. The receipt does not show a new (or any) return policy. This is ripping people off unfairly.

I purchased some clothing items at Banana Republic on September 3, 2007 and tried to return them on December 2, 2007. The items were unworn, unwashed, and still had all original tags on them. The assistant store manager (Andrea) told me that I could not get a refund because 90 days had passed and that I would have to settle for store credit certificate to be mailed to me. My girlfriend pulled out her pocket calendar in the store and we counted how many days it had been. It was on the 90th day exactly since the items had been purchased. Furthermore it was also an hour earlier than the exact time of day that we purchased the items, so I'm not sure how their computer could calculate that the 90 day window had closed. After being treated very rudely by the manager at the store (who told me that there was nothing she could do), I processed the return and was told that I would receive a store credit in the mail. She also told me that I could call the corporate headquarters to complain about the situation.

I returned goods on two separate occassions to Banana Republic totaling approximately $200. The goods were accepted for return and I was informed by Banana Republic clerks that the company will issue me merchandise certificates through the mail. However, it is now withholding two of my merchandise certificates, totaling around $200, citing a divorce letter sent in December of 2006 and the more than 10 returns without receipts I made in July-August of 2007.

I returned goods to Banana Republic totaling approximately $200. The goods were accepted and I was informed by Banana Republic that it will issue me merchandise certificates through the mail. However, it is withholding two of my merchandise certificates, totaling around $200, citing a divorce letter sent in December of 2006 and the more than 10 returns I made in July-August of 2007. I called in January of 2007 to appeal the divorce letter with their Customer Service. From January - August of 2007, I still made returns without receipts without incident and assumed that the divorce letter was no longer in effect. However, randomly, two of my mail-in merchandise certificates are being upheld citing that letter. Nowhere does Banana Republic stipulate how many returns a customer can make and to cite perfectly legal actions on my part as a reason for not giving me money back is unlawful. I am very interested in pursuing legal action against them. I have asked for the goods back or the value of the goods back in some form of credit but they did not oblige.

On the 20th of December, I purchace a pair of leather pants from the store located in the King of Prussia Mall. In the process of trying them on, I noticed that there was a slight scratch and and upon checkout, asked if they could do better on the price and the girl at the counter told me that she could take 10% of of the total price. The pants were originally on sale for $130.00. I agreed on this and she rung me up. Apparently , there is a clause which I was not told about before buying the pants. This cluase states that the pants with the 10% of are final sale.Had I know that this was the case, I would have bought them for the original price.So not knowing about this clause, I went to return them today the 2nd of January, I could not return them due to this clause which was not mentioned to me. Now this does not seem right to me.. I was not told that I would not be able to exchange or return them at the counter by any one. So what to do??? I like to shop at your store, but this is not right! I have been a loyal shoper at your store for many years and even have a credit card with your store. Is this any way to handle your customers??

In October '99 I purchased a ladies suede jacket, and suede skirt from two different Banana Republic stores. The jacket was purchased from their Duluth, Georgia store, and the skirt from their Costa Mesa store in Ca. Both items are defective, due to the excessive shedding, which have destroyed a suit and sweater set i wore with these items. I was told by the local associates of Banana Republic to have the items dry cleaned, which I have done, and the the items still shed. I decided to take the matter to Customer Relations, I spoke with Kris, who was advised me to send the merchandise to his attention. I sent both items as requested, Kris and another Customer relations employee advised me the merchandise was deffective, however, since I am not able to find my receipt, they are not willing to give me more that what the merchandise would be currently sold for. I asked if my bank statement showing the draft for the various amount would be sufficient for proof of amount paid for the items and was told NO. I paid $298.00 plus 6% tax for the skirt, and $249.00 plus 6% tax for the Jacket. They are offering me $150.00 for both items. I think this if a criminal act, since it is very clear that the merchandise is deffective.

I returned a suit to this store without an original receipt. They issued me a receipt of a mail check when I only wanted to exchange the item. Now the mail check was denied by their corporate offices because other people living in my house had received mail checks in the past. This is not my fault. Furthermore, I returned my purchased item which I paid $512 cash for, and I am not allowed to receive a check because of other people receiving checks. What does this have to do with me? I want either a store credit or a refund, preferably a refund.

I returned some merchandise. Two weeks later my girlfriend gives me a gift, i wasn't really satisfied so i returned it to banana republic. I waould have not minded if they issued me store credit but they found it weird that 2 returns were done withing 2 weeks time. i always shop at banana, and i have never had any problems. The man i spoke with said he will not issue me store credit or give me my money back without any receipts. I feel if i returned something they cannot hold my money or store credit when i gave them my merchandise. I cannot find the original receipt which is what they want.