Banana Republic Reviews

Purchased a suit (matching jacket and pants) on sale. After some weird emails about how the shipped jacket (shipped separately for some reason) is out of stock. The problem is that they won’t take the pants back. The deal was the suit. Who buys just suit pants? When I explained that I don’t want half a suit they just said check back in a few days. It may come back in stock. Just refund the order BR. C'mon. So I’ll just never shop them anymore. Don’t wanna deal with their robot/off shore customer service. If they couldn’t care less, I won’t either. I hope they get a class action lawsuit for their coding practices that allow them to get rid of inventory that no one will want. BR projects this above average status, yet the practices are shady and basically wrong doing.

I'm so done with this store. Their customer service is the worst I've ever encountered in my over 70 years on this planet. They should just start over or close down. I've literally spent hours on the phone over a minor issue. Their supervisors are just as clueless. Each one reads, not well, from a script that often doesn't even address the issue at hand. What a shame. They used to be great.

I was a loyal customer for many years. Not any longer. I’m disappointed in their major price increase, the looks and ease of their website, and the fact you can’t return sale items. The website is dark and gloomy and you can’t tell what it is the picture of the model is advertising because they take long shots and show the entire outfit and they’re standing in a position that you can’t actually see how the pants or shirt or sweater fit OR a coat is covering what is advertised! They have increased prices DRASTICALLY. Not just a little, but most items are double or triple what you would have paid before they revamped. It’s absolutely atrocious that they don’t allow returns on sale items. I don’t know of a single store that does this. I don’t see them being around a lot longer because they have zero concerns for the consumer.

I bought a Jacket in 2 different sizes, I received both jackets, the Small fit better and when I tried returning the Medium I was told it's final sale, so now I'm stuck with 2 of the same jackets. Final sale for online items should be illegal, because how do you know if the item will fit properly? This just means Banana Republic does not back their back their product, because when you trust that you are selling a good product, you don't need to make such ridiculous return policies. I'm truly disappointed, after over 10 years of shopping at Banana Republic and thousands of $ spent on this company, I can't believe they are doing this to their customers...

While I was out of the country, they switched banks, and then doing so it locked me out of my account. I was not able to resume access without physical possession of a card that I was unable to reach until I returned home. During this time $30 went past due, and they assessed late fees and charges, despite knowing that I, and I’m sure MANY others, were locked out of our accounts by their doing. Out of our control. I called customer service, and they said they couldn’t locate my account… Transferred me to another department, which could. They collected my full payment through an automated system, before transferring me to a very rude customer service rep, who kept interrupting me and challenging my statements. They made it incredibly difficult to reactivate my account. I had been an active customer for 20 years. Today they lost me. Barclay’s sucks. And Banana Republic Corporate sucks. Retail workers are great. But after 20 years - I’m out.

I'm 6'5" and look for nice T-shirts that are tall and extra large. BR t-shirts seemed to fit the bill. However, their Luxe Touch Performance t-shirts shrank after one wash and the collars are wrinkled. I do not recommend buying these shirts. I do like their Premium Wash shirts as they seem to hold up fine after washing.

I ordered three items to be expedited overnight for a very important business trip. I paid a very high fee for expedited shipping. The company kept showing the same date for three days for when the items will be delivered. The package was lost by Banana Republic, and they never updated shipping date. UPS never received it. I never had time to buy new clothing, and they offered no explanation and no apology. Extremely disappointed.

Placed an order and realized it was not the fit I wanted. I tried to cancel and they refuse to cancel my order after 1 hour of placing. Definitely won't buy from them again. Spoke to Shannon ** and rudely laughed and when I asked to speak to someone else she hung up.

Purchased a brand new utility jacket that was to be mailed out to me. I was not given a receipt nor was I informed of a new exchange policy that occurred days before. When I had to exchange it, I was not allowed to because of a few days difference despite that they had record of my purchase. Apparently the package it arrived in was the receipt. Called customer service and even contacted BBB. They simply did not care. Jacket is brand new with tags, unworn, it didn’t fit. Having been a loyal customer of 20 years I was greatly disappointed. I froze my credit cards and will definitely take my business elsewhere, it’s apparent they just don’t care.

I placed an order for items. Received notice 3 had shipped and one scheduled for later shipment. First, I received notice my order had been delivered. I was at home, and it was not delivered. I called BR customer service. The person with whom I spoke could not understand me nor I her. I told her my package had not been received. She kept saying, "So, you received your package?" After a few times of this, she put me on hold and told me to wait until tomorrow and call back if not received. I asked what time should I call. She responded, "Yes, call tomorrow." I gave up after each of us had said the same thing 4 times. In checking on all this I noticed the delayed item had been canceled. When I asked why I had not been notified of it not being available. She responded, "Yes, the item is not available." Once again, I gave up after we each repeated this interchange 4 times.

Banana Republic is now using Lasership to ship packages and the experience is beyond frustrating. My expectation is not of next day or even 2 day delivery, but Lasership has the most random updates on their tracking and in general, packages will have no status updates for days. You can do better than this.

Recently I have noticed that unless you call multiple times you will not be issued a refund for your return. They got my return delivered 4 weeks ago. Multiple calls to very polite customer service and still no refund. They are "transferred the issue" to another department. I have their credit card and have been a good client with Luxe status for over a decade. And is the second time this year. Don't waste your time ordering from them. Shop in stores. Feel very disappointed. Shame on them.

I ordered a shirt that was too large and returned it via mail. The tracking page told me it could take about 10 days for the refund to be issued. After 10 days I contacted an agent and they told me it could take up to 15 days. After 15 days I contacted customer service again and a different agent said it would take 20 days, "per their return policy". This policy is nowhere on their website, and when I asked why it would take so long, the agent kept copy/pasting "please be advised, per our return policy, your refund could take 15-20 days" and refused to answer my questions. Horrible customer service, and I now need to get my credit card company involved since they keep adding bogus days to the time it takes to issue a refund.

Let me start off by writing that Banana Republic & Gap have the worst customer service and I have FACED IT RECENTLY. They have no idea how to resolve the issues and twice in two weeks customer service has promised that MANAGER will back within 24-48hrs and no one has called. Why would someone give a timeline and not call, IT IS SO RUDE. When you ask to speak to Manager they say one is not available now and will schedule a call back. All customer service does is, "Let me put you on list so they can call you back." They do not honor what they say and just brush it off by saying misinformation was provided.

I traveled to Washington DC. I shopped at Banana Republic. The store was crowded and I didn't have much time. I didn't try on the items and a few things did not fit. I called to find out an address I could return the items. The policy is you have to return to the store. That's fine, but Banana Republic does not have any stores within 4 hours of me. If I hold them until I travel again they won't take them. This is policy makes no sense. Stores are closing all the time. I will not purchase their clothing on vacation anymore. I also signed up for their rental program Style Passport. It is the worst. Once you get on it the clothes look nothing like the website. I don't know where they get the cloths for this thing but the style and quality are really bad. Total waste of money! I won't be shopping here or their other companies anymore.

On November 8th, 2020 I placed an order for this cape. It stated online it would ship around the 27th of the month. Also, it was on sale when the order was placed. November 27th came and went. On December 24th received an email stating my order was cancelled. I go on the website January 2, 2021 to find the cape was being offered at full price and already sold out. I confused because how could orders not be fulfilled on an item that is being offered in a previous month. So disappointed because I purchase a lot of my pieces from here. The customer service has really went down.

Very, very bad experience. Never in my life will buy from Banana again. They should learn from Amazon service. I returned the package for refund. Called, was told twice that money was refunded to my credit card. Also received an email that money will be refunded within 10 days. A month later, no money refunded. Spend more than an hour with them and the bank, but still dont have the refund. Good by Banana.

I have been a die hard fan of BR but the brand has gone completely downhill. The styles for the most part are drab and no longer geared to the professional woman. The fabric is cheap and the fit is horrible. The Sloan pants that were my go to pants have changed and the size is way off and no longer fits my body, no matter what size. If you do find something that is work appropriate it’s close to $100 for a blouse made of poor quality. I am so disappointed and I will no longer be shopping at any BR store.

What an ABSOLUTE waste of my time and energy. A company like this should have out of stock items for online shopping updated as it happens instead of taking my order and keeping me waiting more than 24hrs just to tell me they don't have both items I ordered. They offered 10% off future purchases, but it is absolutely unlikely I will EVER shop with this company online again. Who’s to say the same thing won’t happen time after time? I just wasted 24hrs when I could have been shopping elsewhere. PATHETIC - this is part of their message: "We're sorry, but while processing your order, we found that the item(s) below are no longer available. We value your business and apologize for any inconvenience."

I had a few rewards from previous purchases and a merchandise credit voucher. I was told by a store employee that the rewards are expired, but I can call the company and they will reissue them. He closed my account and reopened a new one so I could buy my items chosen that day. Fast forward...when I called Banana Republic I was told I have lost the rewards and they don’t recognize the merchandise credit (total $130-150). I am disappointed because the company could have made a decision to reissue the rewards and the credit, but chose to do nothing. I just closed my new BR account due to not honoring their rewards and credits within own company. Be aware if you are not using your rewards in a timely matter they will be lost and not reissued as said by employees. They need to get on the same page in regards to passing info to customers.

My husband and I shop at Carolina Premium Outlet location from time to time. Our last visit there was a bit annoying. I noticed older woman at register when we walked in and younger lady on floor, when I asked for dressing room, she opened one that was in plain view of others, I should have asked for another one at the time. But I figured, store is not busy at all, this will do. I tried on 2 Jean skirts. I left skirts in dressing room, hung them neatly. The younger female pushed opened, that I left slightly open, took skirts and approached area I had got them from.

Went to return an item bought in Michigan at the outlet mall in Windsor. This is a North American Company. They would not accommodate me. Also, to have a different size shipped to the store was a $5 charge. Maurices at the same mall quickly and happily returns U.S. items even providing the relevant U.S. exchange and bends over backwards to help the customer. Not so at Banana. Extremely disappointing from a customer service perspective. I will take my business to Maurices where I am appreciated as a customer!

Banana Republic is a rip off. People who shop there think it's a high quality brand. It is the same brand as the lower end of the part of their company. Old Navy (Gap Inc). They just sew a different label in them in Indonesia.

I used to really like Banana Republic and bought a lot of their clothing but their variety and quality has gone down over the last couple of years and that may be why some of their stores have closed.

This review is for Banana Republic online customer service, especially their middle-managers. If you love couture, live in a small town with no Banana Republic store nearby, and make a lot of online purchases that would involve a great deal of exchanges, the company’s middle managers, and a select handful of their agents will be rude to you. What are they there for, if not exchanging your clothes for you? They call it “easy exchange” policy but they will discriminate against you based on what you paid. You will be anxious about being given attitude and being transferred to some “leadership” who would have you explain what promotions you have had to get to a certain price. Then they would lie to you about their policy and would tell you that you have to return your clothes first, wait up to three weeks for them to process it, and then they can match the price of the new size or color with the original order.

The Clothes look good and are stylish but fabric and construction is not quality, like paying over $100 dollars for an item that looks bad after first wash, also sizes are not accurate and change from one season to another. Same size jeans and brand not the same.

Good quality and clothes wash well, but the prices, if not on sale, are too high! I purchased from the outlet stores and I was able to buy, otherwise I would not be able to. There is variety for smaller sizes, but since I wear a 14-16 it was a bit difficult to find too many options!

I like Banana Rep. Clothing because it normally fits me well. Good Quality and Value. I also like the variety they have in styles. I recommend them when asked for a recommendation. The materials they use seem to wear and last longer. I purchase mostly pants and sweaters from Banana Rep. I live about 30 miles from a Banana Rep. outlet store in Vero Beach so that’s where I normally shop for the before mentioned products. I appreciate you requesting my opinion on this matter. Thank you!

This brand fits true to size, the texture of the clothes is amazing. You buy it and last forever - is a good investment. I received compliments every time I wear this brand. I buy my clothes online and they have an excellent customer service.

I love this store. They carry cool styles and they are helpful and have good sales. The prices are better than other brand name stores and The quality is good. I enjoy shopping at Banana Republic and some of my favorite clothes are from this store.

I like that I can come into the store and find a piece that I gravitate towards. The store itself is very welcoming, regardless of location, and feels like I have stepped into a high-end luxury retailer. The variety in the collections is perfect for different occasions or when buying gifts for others. I especially love their outerwear and warm winter collections. There is something that makes it feel like home and yet still feel elegant. The accessories for men are also great! I like that I can walk in with no intention of purchasing anything and come out with a couple of bags of merchandise!

Banana Republic is one of my favorite clothing store. I love it because of the sale prices and quality of the clothing. I love the variety of styles. Their jeans is a perfect fit for my shape. I love the idea that there’s always an opportunity to use coupons and get added discounts.

Service fair to bad! Shirts were very small fitted and pants as well. Not much in the way of great savings but the quality is pretty good. Guess you gotta take the good with the bad.

After two washings, 4 out of 4 pull-over Henley T-Shirts have moth-like holes (we do not have moths). These were washed exactly as recommended and they are falling apart. I cannot return and am stuck with them. Two wears in (and now unwearable). Maybe expensive wash rags? Just awful.

Banana Republic online returns policy states something to the effect of "returns are processed as soon as the item is returned." When I inquired as to where my return was, customer service online stated to "please allow three weeks to process a return." There is no reason a return should take three weeks once tracking shows it has been received. If it's going to take this long, then give the customer the option of returning an item in store instead of a "mail only" returns policy. I will update my review upon receipt of my return. This store used to have great service, but sadly no longer.

I ordered a skirt using my phone. When I received the confirmation a minute later, I realized that I mistyped my address by mistake. I called customer service immediately and they told me that 1. They can’t fix my address and 2. They can’t cancel my order. Instead, they are going to send my order out intentionally to the wrong address and I’m stuck paying! They did offer to just order another one and make me pay twice. I am appalled that they could not help me. Their customer service essentially provides no service if they can’t fix my order nor cancel it. I will never do business with them again.

In today's environment, unfortunately there are criminals, and they are known to hack and steal people's credit card information. I was a victim to such a crime, and to my SHOCK BANANA REPUBLIC DOES NOT HAVE A FRAUD DEPT!!!! I called immediately once I was notified of the fraudulent activity. I notified Banana Republic. After remaining on the phone for almost 30 minutes and being passed to one person to the next I finally was sent to the corporate security who managed the building. The gentleman was very nice, but unfortunately he could not do anything, and apologized. However, he stated due to the reorg they have no fraud dept.

I ordered an item online but I took it back to the store and they won't give me the full amount back for it even though I have the receipt and there is nothing wrong with the item. They are ripping me off and I wasted an hour in the store arguing about it. Still not resolved. This is one of the reasons I hate BR.

Ordered a pair of leather sneakers. Received an order confirmation and 5 days later a shipping status to confirm I would receive them within a couple of days. Today I receive another email that they are out of stock and cannot fulfill the order. This is not the first time this has happened. Customer service online are as clueless as they are in-store. When a place creates more frustration than they do a pleasant shopping experience, it's time to move on. BR never keeps up with trends and thus, the need to constantly have sales to get rid of stock. I rarely shop there anymore and even when I find a couple of items, they manage to screw up the order. Worst run operation ever.

(This is an email I sent to BR's customer service address yesterday. No response yet though the site says it could be up to five days.) I really hate writing this email. I happen to love Banana Republic; it was an aspirational brand for me as a young adult, and as a fully grown one, it represents quality clothing and enjoyable shopping. That ended for me today.

I earned rewards so I used them to buy 8 dresses. Four of the dresses were too tight in the chest so I needed to exchange up one size. They said I would owe $99 to exchange the dresses and one was out of stock. I used my rewards when I bought the dresses so they said they would not honor them on the exchange. One of the dresses was out of stock so I would owe them money to return it!! Those are rewards I earned from spending on their card!! I will never shop with this company again and I am going to share the with everyone I can possibly reach. What a terrible customer experience. Who does this in this day and time. My money will be worth more at their direct competitor!! I ended up keeping the items, I will have to sell them online to get my money back.

I bought this garment (https://bananarepublic.gap.com/browse/product.do?pid=444970002&cid=1132003&pcid=1051540) (and a super cute bikini) and was super excited to take it on a couple of upcoming sunny destination vacations. The first day of the first vacation, I brought it out to wear around the pool. Within two hours, a seam on the front of the garment had come completely undone, leaving a gaping hole in the front. I was without a wrap for the rest of the trip. The worst part of this was the experience I had when returning it to the store. The clerks told me right away that they would not refund my money, first telling me that the garment wasn't made by Banana Republic (until I showed them my receipt) then explaining that because I had worn it (even for two hours) that it looked worn and had no tags on it, so they would not return it.

I ordered a matching pants and jacket suit. I received the jacket and a few days later received an e-mail stating the pants were no long available. I have no use for the jacket without the pants, so I asked if they could just substitute a regular length pant instead of the long length pant. The regular length pant was available on their website, but they were not able to substitute. They gave me a code to save 20% on the regular pant and order it myself, but with the code the regular length pant cost $25 more than the long pant I ordered. The sale price had expired and the code only saved me 20%, but when I ordered the pants they were on sale for 50% off. I refuse to pay an extra $25 because they aren't willing to fill my order with a different length pant. I'm returning the jacket. I'm really disappointed and will never shop there again.

The people I have spoke with thus far have been very nice, and totally unhelpful. I made a two online purchases (which both were delayed in shipping) and returned two of the items. Six weeks after I have sent my returns I am still making calls for them to credit my account. I have sent them screenshots of the parcels shipment confirmation and they simply say sorry. I have yet to receive any refund and have spent many hours on phone calls and being disconnected. I will not be ordering online from this company again.

Banana Republic double processed and then cancelled my order—taking longer than 5 days to drop the charge from Athleta's Synchrony credit card company. As a result, hours were spent with confused and poorly communication phone support people who could not answer why it was charged twice, then cancelled, and still reflecting on my credit card activity!!! Don’t bother getting Banana Republic’s people to call Synchrony for authorization to release the charge, they’ll just drop the call 20 minutes after you’ve waited for a 3-way phone conference. And they think a 20% discount code is going to make up for the lost time and frustration. Time to close this account.

Ordered two things. One cancelled while on phone with Louis. Promised refund cancelled order. But instead he double charged my credit card! Promised me email reflecting this. When I called back Jenny could not help and when asked for her manager she hung up. Katie said "Too much for me". Could not answer simple questions about her own company. I urge anyone ordering from this company online to be very careful as they will double charge and make empty promises. Kinda like fraud!

Donna went above and beyond with helping me find my sizes and type of garment I was looking for. She made shopping a very enjoyable experience for me. I will definitely go back to the Bayview Village Banana Republic.

I applied for Banana Republic credit card. At the store they promise to give an extra percent off but you never get the amount they promise. From the moment I used it has been two months I have never gotten a bill. You have to constantly call them so I can send you a bill then they say that they sent you the bill through another bank which is synchrony Bank. They refused to send you a bill either by mail or email so they could charge you a late fee. I do not recommend this card. It does not have any benefits for it. Even the awards that they promise you get a hard time for you to get them and they only give it to you towards Banana Republic and it's not like other credit cards. I do not recommend this credit card.

I wish I had read the online reviews before I placed an order with Banana Republic. I thought I could trust a company that is owned by The Gap. I have been waiting a month for a refund of the items I returned. Every time I call in, I get the same runaround. I will not be ordering online from this company ever again much less shopping there.

I used this card exclusively for 5 years and had no problems until it got stolen and the thieves started making payments larger than my account balance from some strange bank which I have never done and then would turn around within 5 minutes and spend that 17K at an Apple store in AZ. This went on for over a week with 3 fraudulent payments made that never cleared and my bal ended up being 32K!!!! I had to call them and tell them about it and they were surprise... WOW. They have now closed my new account due to bounced payments on the card that was stolen!! I have impeccable credit or had. I have no idea what is going to happen now. I spoke to someone yesterday who said, "We will look it and you should have an answer from us in 3 months." WTH!! Worst credit card ever!!

I bought a dress online using Rewards dollars from Banana Republic credit card. I had to return the dress and I was told that it would take a couple of billing cycles for the Rewards $ to be credited to my account. I waited three billing cycles, but the Rewards were never credited. I spent 2 hours on the phone today with six different people from Comenity Bank. In the end Laura, the manager, told me that the research department will look into this and I should hear from them in two months. The lack of ability for Comenity Bank to "see" the mistake is unacceptable. I hold Banana Republic responsible for a "rewards" system that doesn't follow through with returns. Funny - the salesman at the Banana store told me I might have problems getting my rewards $ back.

I have returned 3 items 2 weeks ago and their customer service doesn't acknowledge the returns at all. They haven't processed my returns and do not answer my e-mails even after I sent them the proof of the post office stating the items have arrived in their facility centre 15 days ago. I don't know if I will ever get my money back. Do not recommend ordering in Europe at all.

I purchased a 9 items of Jewelry. Suddenly only 1 item delivered. Communicating to their customers service representative who are not friendly and treated you as all favors are with them. They are 100% unaccommodated customers service. For almost 3 weeks of waiting all the items you expect to deliver you got shock for cancellation. No emails you will receive that they will cancel your orders. Don't believe with their shipping free too. Those are lies. I felt totally upset of what I experienced in Banana Republic.

I recently did all of my holiday shopping online with BR and was very happy with most of time items I received, however the jeans I ordered didn't fit and needed to be returned. So I went in store to return them and they were able to return them no problem. HOWEVER, I input my email for them to send me a receipt of my transaction. Now, 6 days later I do not have a receipt and the return was never deposited. Now I am completely helpless and I have no evidence for what happened and no way to get my money back. The cashier at BR was being careless and didn't fully make sure the transaction went through. I'm not sure what happened but from now on I will always be asking for a receipt. PS: If anyone has any suggestions on what I can do to get my money back, that would be helpful.

I purchased an item from BR and accidentally forgot to put in my apartment unit #. It was dumb mistake on my part so I take blame for that but I was hoping to somehow retrieve my item in the mail at a later date. I loved BR and their company so I trusted them to try to at least resend the item once they received the one that got resent. Once I explained the situation to the lady and when I asked if there is any way I can get the item, she just laughed it off and talked to me in a tone as if I were in grade school. Truly disappointing, and I'm glad it's being resent because I will never buy a product from them again.

Banana Republic is by far my #1 clothing store! The prices are competitive and the quality of their clothing is top notch! The staff here is great as well, always there to help! Would highly recommend to anyone who wants classy clothing and great service!

I shopped at Gap and was falsely charged repeatedly, they kept starting over. 6 pages worth of false transactions. When I call I get the automated runaround, hours of my time to keep getting "disconnected" with the excuse of technical difficulties. I have been working on this for 3 months and they continue to have technical difficulties. Now they say it was resolved and I owe the false charges, but I am not told how they come to that. Watch out for this scamming business.

Online it is not clear if you are at the factory store or regular store. I took an item back and they said “it’s not from our store”. All owners by the same company. I will not be shopping with Banana Republic again. Their customer service stinks.

I ordered some clothes online and they never arrived, so I called customer service. It turns out I had accidentally shipped them to an old address. The packages had been delivered and signed for, but I couldn't get them. It was completely my fault and I was ready to take the loss, but they very generously offered to ship me a new order to right address!! I was so happily surprised! And the best part is that there was almost no hold time on the phone at all. :)

I bought a couple of clothes from this store. After I paid with my credit card the cashier and her friend who was also checking my credit card information chased after me to sign up with Godaddy.com. I refused to do so. A few days later, an unauthorized charge showed up on my credit card and I ended up cancelling the card. It appeared to me that they pass your credit card information to their friends. Never use a credit card at this store!

I placed an order for a pair of boots on August 19th. A few days later I checked in on the item, and it has not shipped yet. I emailed to inquire and was told that my item will arrive on the 30th regardless. Earlier this week I checked again, and the item no longest exists. I emailed to inquire and was told again to be patient, and wait for August 30th. Yesterday night I received an email that said the item may or may not exist, and will be shipped to me as soon as possible. Today, I found out that my order is cancelled without my knowledge. No email was sent. The only reason I knew was because I saw the return charge on my credit card.

I was forced into getting a Banana Republic credit card and I did end up spending a lot of money on it. We did receive coupons which I never can seem to use online. I always have to call in to read the product numbers to the customer service for over 10-15 items which takes a LONG TIME. On top of that, they send you a new credit card without any notification via email and since it never arrived, I called customer service to go through all the products I needed (again because I was unable to order it) and then find out that the new card was not activated. My rewards almost runs out and they can only expedite it for 3-4 business days (no weekends). The main issue here is that they are unapologetic and make us feel like we are making an absurd claim when they should have notified us that they sent us a new card and that we will not be able to use it. What if I had gone to the store to buy their stuff. NOT RECOMMENDED. TERRIBLE CUSTOMER SERVICE. MOST LIKELY NOT EVEN HANDLED IN THE US.

On a Friday, I made separate merchandise returns to Express, Ann Taylor and Banana Republic. Both Express and Ann Taylor credited my credit card for the returned amount on the same day, which was reflected on my credit card statement. However, I still haven't seen the Banana Republic credit amount of $192 on Monday. When I called Banana Republic, I was told that it takes 3 to 5 business days for my account to be credited. I pointed out that 2 stores have already credited my account on the same day of the return.

Last fall (2017) I bought a jeans skirt. After a few uses, one button dropped out. The skirt didn't come with a spare button. Yesterday I looked for a replacement at the Banana Republic and the manager told me it was an old model and after the sale, they don't have any responsibility. I asked for some help and all I heard was: ”Sorry there is nothing I can do”.

I feel discriminated. The quality of the WOMEN'S clothing in this store keeps going down. The last season light 100% wool pant/skirt suit now is 50% polyester for the same price. Why can't you make a proper (not light) wool pant/skirt suit (and a large variety of them) as you make it for men? The men's store has a greater selection of items made from higher quality fabrics. This goes for all seasons. Why do you treat men differently? Why do you think that I am not going to want to buy quality products? So disappointed.

A great experience today. Was able to get 40% off plus my 10% for using my card and was able to use two of my rewards. Lydia, a fresh new face working there told me I could order a larger size online and another salesperson helped me do it. This store at Oxmoor Center in Louisville is always looking great and all the people working there are always very helpful.

I need to change my mobile number for my Banana Republic credit card. The website would not allow me to change it on-line so I called customer service. The first girl I talked to said it was impossible to update my phone number over the phone or on-line. She stated it's the only way BR can maintain their clients' identity so I would receive a letter in the mail (7-10 days) and then I would have to call them (?? What??) to change it. She cut me off at least 6 times and when I asked to speak with a Supervisor she said "Sure" and hung up on me. I called customer service and spoke with someone else. After 20 minutes of being on the phone he finally changed my number for me. I asked to speak with a Supervisor and he said "Supervisors do not speak with customers." Well then... I guess I will be cancelling my credit card and finding new places to shop other than The Gap, Banana Republic and Athleta. So disappointed!!!

From December 2017 to end of January 2018, I have placed 13 orders on their website. 6 of them had canceled items!! 6 of them! When you put items in the basket they should be available. You place your order and then, two weeks after, you receive an email saying the items were canceled. In the meantime you call and call and are told that their items are preparing for shipment... What kind of service is that. That is the WORST online shopping site I've seen. It is simply a lottery, you never know what you're gonna get.

I have shopped at Banana Republic sporadically due to the fact that the store nearest me closed but there is a store in another state that I visit when I am visiting my daughter. When I tried to use My Banana Republic credit card, it was denied. I was informed I had zero balance and it had lapsed due to inactivity. When I asked to reopen or reapply, I was then denied. I requested a letter why my husband and I were denied. I received their letter claiming “prior unsatisfactory obligation with us” which is TOTALLY false.

I ordered a clothing item on December 16. I received an email on December 18 saying, "Your item has shipped!" When I called UPS on December 24 UPS had no record and said the item must have never left the store. I reached Banana Republic customer service on Dec 26 and they casually commented that while the shirt was in stock when I ordered it, it "may have been lost somewhere between the store or warehouse and UPS". I was asked if I wanted a refund. Um, yes please. No other compensation was offered. I had to ask and was offered a 10% coupon. This amounts to misleading customers. Be very wary. I will never order from Banana Republic again.

Ordered a blazer in November and yet; I am still waiting for the delivery. This company has gone down the drain. Also, their "seasonal collection" is a repeat of the same crap year after year, the only difference would be new colors or a new button here and there. This has been going on for over 2 decades now. No wonder their businesses are falling apart.

I purchased a large number of items for Christmas gifts. They arrived with no boxes and one gift receipt. When I called customer service they said they only can do one gift receipt per order and in the future I would have to place a separate order for each item to receive a gift receipt. As to boxes - they said they couldn't tell me why no boxes were shipped but now that the order had already been shipped they couldn't do anything about it.

Tried to reach Customer service robot reply password not working. Finally got it. Needed to purchase gift. At first attempt the promo code worked. When I went back to add an item, promo code not working on the previous item. This website is a total sham with the promo code works five mins then nothing. Waste of people's time. Don't get stressed with this bs website. There is a reason that Old Navy, Banana Republic, Gap, and Athleta all use same site. BS customer service and lame ** promo bs codes.

I used to shop with them a lot, but that was 15 years ago when they still had some integrity. The clothing used to be quite decent quality. Despite of polyester and nylon everywhere at sky-high prices, I still go on their website to hunt for rare items made of wool or silk and even sometimes buy something. Lately I have purchased a second pair of light wool pants. I thought since the first pair was wool and a nice fit, I would get a second pair just to have a backup in my closet. To my surprise the pair that arrived in the mail didn't even come close to the pants I have purchased 2 months ago.

I opened a credit card 5 months ago with Banana Republic, that can be used at Old Navy and Gap as well. I have paid my balance and do not currently owe anything on the card. I tried to charge on it yesterday and was informed my account had been closed without my knowledge. I called Customer Service to inquire about the reason for this and was told they will close accounts if they feel individual credit scores are not to their liking! Even though they approved me for a credit card 5 months ago and I have paid any and all balances off... how is that good company policy? Instead, now Banana Republic and Old Navy will no longer receive any of my business!

My wife went shopping at Banana Republic today. They refused to accept her money. They insisted that she use a credit card even though she was trying to pay with American dollars! On the U.S. currency it states " THIS NOTE IS LEGAL TENDER FOR ALL DEBTS, PUBLIC AND PRIVATE". What has the Banana Republic become??? Is it really a Banana Republic that won't accept American currency? I told my wife to return the item purchased and not to shop there anymore. I truly believe that their actions are unAmerican. The refusal to accept American currency is not just stupid but, I am hoping it will affect their sales and bottom line. What a horrible way to treat loyal customers. Perhaps the Banana Republic is trying to live up to its name.

I was happy with Banana Republic and remained a BR Luxe credit card owner until a recent change with their online payment portal. Starting February 2017, the online payment portal was suddenly unavailable for login. In March, they issued new credit cards and updated the interface of their payment portal, thus wiping out all my saved account payment information as well as pieces of my mailing address. They automatically associated my account to my login email address instead of the updated email address it has been using.

I had this card as well as Gap & Old Navy. I never miss a payment and have paid in full multiple times. This company has no appreciation for loyal customers. As a reward for my timely payment history and continued business, they first lowered all three account limits as a result of an annual credit review they use to screen already open accounts. Last month I paid all of my accounts off and this month they cancelled the banana republic card stating that the annual review of my credit report showed a high credit usage.

They send statements late to get late fees. They won't allow online access unless you give up paper. You get your bill notice along with hundreds of shopping emails. Customer service reads scripts and just doesn't care at all -- they know we use the card for the points. I have so much Hate for the Card Service that I can no longer buy the clothes.

I have been a loyal and longstanding customer of Banana Republic, Gap and Athleta for years now. I finally took advantage of (or should I say, was taken advantage of) signing up for their credit card. I was lured into opening up the credit card because of the enticing rewards that would be received as a result. I figured since I already shopped so much at their establishments anyways, that this would be a great incentive.

Their customer service is all outsourced and everyone I have spoken to has been incompetent and not able to do their job. I have paid my bill on time through my personal banking. Bill pay to them electronically. They say they haven't received payments. Every time I call about it and have my bank fax them the information they require they say they didn't get it. This has been ongoing for 3 months! I have called multiple times about and had the information faxed multiple times. Do not get their credit card!!! They are obviously unable to handle basic tasks and just give you the runaround and just want to charge late fees!

I bought a $250 gift card for my son for his birthday in early December, using my new Banana Republic charge, which I mailed to him. He never got it but someone used the gift card. When I called Banana Republic, I was led to believe that this would be covered, particularly since I had never had a claim of any kind previously. However, their card holder, Synchrony Bank, would not cover any portion of the stolen gift card. They invited me to call their dispute center, but it's a recorded message and their promise to call back within 2 business days is bogus.

These days, customer service at Banana Republic is absolutely horrible. I used two gift cards and a credit card to pay for a recent order with Banana Republic. One of the items was cancelled; this was the second item that I ordered this holiday season that was cancelled due to being out of stock. I had emailed customer service to make sure that the amount would be refunded to my credit card as opposed to a gift card. AFTER I sent the email, I received a notification that a gift card was being sent, followed by an email from customer service with the following message: "As your credit card payment had already been applied to items that were already shipped, we issued a refund of $15.63 in the form of a new gift card, that you should receive in the mail by January 9th." How does it make any sense to issue a completely new gift card in this small amount instead of refunding my credit card, and weren't the gift cards already charged as well.

I ordered some work clothes at Banana Republic. ca on November 25th and never received the package. According to Canada Post, the package was delivered on Dec 09th and there's nothing further they can do. In fact, Canada post advises to have the sender fill out a claim. I contacted Banana Republic customer service (2 emails and a phone call) and I was told because they have done a refund for me in the past, for another lost package, they can't do anything!!! That I should contact my credit card company instead.

First let me say if I could rate less than one star I would. On November 28th I ordered 9 pairs of socks for Christmas gifts, paid and received confirmation of shipment to be delivered in 2 separate packages. The first package was received and missing a pair which was listed on the packing slip with the order. I called customer service, was on hold waiting for a representative for 24 minutes, and then greeted by a rude and pretentious representative who proceeded to tell me I must wait until the second package arrives before calling back and resolving the issue with the first package even though the missing pair was listed on the packing slip for the first order I had already received. What an utter waste of time.

I had a BR account for 30 years--since 1985. Spent a fortune there. About 18 months ago we moved and there was not a store close by. Checked my credit report the other day and discovered they had closed the account! Only it was not BR, it was Synchrony Bank and basically BR = Synchrony Bank. You think you are dealing with a store you have frequented for years and have a relationship with, but you are not. You are dealing with a bank. You are not a loyal customer. You are a number. Even if you call or write customer service--you get the bank.

While surfing the net, came across Banana Republic 50% off online sale. As noted on the big first page screen, it advertised "EXTRA 50% off SALE Discount Automatically Applied at Checkout!" I kept searching for the disclaimer that would say otherwise. It took me an hour and a phone call to Banana Republic to see the tiny link, which was barely visible that stated the REAL deal, which wasn't a deal nearly as big as they advertised. SOOOOO deceiving. Even the Customer Rep sent 20% discount, I felt cheated in some big way.

I've been shopping with Banana Republic for more than 3 years and the last time I placed an order for my mom it got cancelled. As I called Customer Service they refused to talk to me because the person on the billing address was my mom, however, prior to that all the orders were placed by me. I was about to get my mom on the phone to confirm that it was her that's when I started getting questioned why I'm calling and not my mom. I felt like I was in court and before I could answer these multiple questions they hung up on me. I called back and they hung up on me again. In the end we sent 2 follow up emails trying to get clarification, however, there is no reply as of now. It's been 2 week since the order got canceled and the money was not returned.

I ordered a pair of shoes online Aug 2. Total $102.89, I tracked my order (which shipped and delivered two weeks later) and when it arrived, I had 2 sweaters (size xs which I am not). NOT what I ordered. No receipt, nothing else in the package aside poorly wrapped sweaters. I called customer service and spoke with a VERY RUDE representative. His response, "Find your email where it says shipped and send it back if you got the wrong order." Then I proceed to ask how will I be able to exchange. He responds "If we have any left by the time we receive your package back, call us". Ummm... So, I proceed to send back the package. The order has been delivered (I tracked it), but still no refund.

In the past week I made a store purchase which was a 40% markdown off from a regularly priced item, only to go online the SAME DAY and find that it was on sale marked down with an additional 40% off. I did receive an adjustment in the store but it required me making an additional visit plus I noticed that this top was still full price in the store. I additionally wanted another top that I saw marked down online with the additional 40% off promo so I asked if I could purchase in the store with the adjustment. It took me 20 minutes of showing the store employee my phone with the price & promo because even the store online system had a different price. What a scam!

Banana has a horrible credit card system. I did not receive any statements through the mail or via email. I called customer service to explain my circumstance and request to have a late fee waived, however, the representative's response was rude and unhelpful. She insisted that I check my email on a regular basis. As a loyal customer to Banana Republic, I expect better service and notification systems. I get regular email regarding events from BR, but when it comes to finances I barely get any (or it goes to spam!). Very disappointed and will re-evaluate shopping there again.

I have been a loyal customer of BR for some time. In June, 2016 I ordered my husband to-be suit because of a deal. Final cost is 441.00, BR shipped this item via regular mail. When tracked it says delivered, but we never received it. I rang them to do an investigation. The agent promised 48hrs. However the next day I received an email stating they will not reship or refund, because when they tracked it says delivered! What? Really? So they did not do their due diligence, no investigation, they just can't be bothered. So now I am without the suit we need for our wedding and out of pocket of stated amount. I called the post office. They are investigating. They were also baffled that something of that value was shipped via regular mail and not priority. I find the neolithic incompetence of BR and its services to be appalling! To be quite frank I am shocked by the mediocrity of this company! Never again!!!

I purchased a women's white cotton shirt last fall. I wore it a few times and tried to wash it myself, following the manufacturer's directions. It didn't clean well, so I took it to the laundry to be cleaned and pressed. When the laundry washed and pressed it, the band at the hem literally dissolved and fell off, and the edges of the cuffs and collar turned black. Both the laundry and Banana Republic determined the shirt was defective. I took the shirt back to the Banana Republic store. They refused to refund more than $18 of the nearly $80 price, claiming the shirt was more than a year old. It wasn't. They also refused to replace it without charging me for shipping and a replacement cost. I'm appalled by the terrible quality of the garment, by the total indifference of the company, and by Banana Republic's unwillingness to stand behind their product. I do not expect to shop at Banana Republic in the future.

Found on sale rack - price looked as if it was marked 19.99. Cashier told me my final total was around 59.99. I almost has a heart attack. It was just a simple cotton top. I asked her to check it out and after around 4 tries 4 different prices were quoted. Finally with tax I paid 35.00. I still think I was overcharged. Guess I paid for the name Banana Republic! Also the cashiers in this store are never friendly, no one greets or comes to help you. If you are working in retail how can you be snobbish. You need sales to keep you in business and to have a job. People like me who keep you in business. Anyhow your merchandise is overpriced and not even locally made.

My purchase experience was most hateful and totally embarrassing and put me in a position where I would never want to walk into the store again. Everyone in the store could hear the content with the salesperson, who said she was the highest level employee in the store (her cashier no. ** on 5/19/16). She proceeded to request a driver's license which I do not carry, then if not that a government ID (and who has that) and refused to take 2 different work IDs from the business center in which Banana was located and I was purchasing, or my American Express Card and told me she would not give me the full discount without this ID but would sell it to me at a higher price.

I have always like Banana Republic's clothing, however I have had less than pleasant experiences shopping in their stores. I have found many employees to be rude, not knowledgeable about the products and generally not helpful. Many times I have felt like they acted like they were doing me a favor by ringing me up or answering a question I asked. Well, today I have had it. I was in the store on 66th & Broadway in Manhattan a few weeks ago and saw a green shirt I loved. I didn't see my size and I hunted around for a sales associate. After combing the store and not finding one, I went to the register's and asked if they could find someone to help me. The woman said "Can't you see I'm busy". I'm sorry if it was late and she had a line. I asked my question politely and received a rude, unwarranted response. Finally, I saw a man on the floor and asked if they had anymore of this green shirt in my size.

Do not use their credit card. They will cancel your card even though you have paid in full and have no balance. They will send a letter stating you have poor credit compared to others which is totally unfounded. I had the card for 2 years but had paid off all balances but didn't use the card for 6 months. Instead of closing for inactivity a lie is created to justify closing the account. Use another card to make purchases. The interest rate is too high anyways compared to other store credit cards.

On Dec 10, I was buying a Dell computer and had to cancel the first transaction. When I tried to buy the new computer again after the cancellation, I was told my card was declined and had to use a different card. That's where the nightmare started. I called the number on the back of the Banana card, was told that they could not verify my phone number and I would have to send in a copy of my state ID for them to unlock the account, so I followed the instruction and sent in the copy. I called back to check on the status couple weeks later and was told that due to the holidays, my document may get delayed -- ok that's understandable.

Received a gift card in December... seriously, it's cardboard. Put it in my wallet where it came in contact with something slightly sticky (I have a toddler). Part of the magnetic strip is gone and same with half the card's identifying number. According to the customer service rep (who was friendly/polite) it's now my burden to get the receipt from the giver, call Banana Republic customer service, etc., etc. They're simply sorry... And just repeat that over and over. They know what store it was purchased at, know it was mid December, can see the last 5 digits of the number plus some other identifiers -- but it's my problem now.

My Bank disbursed funds for payoff to PO Box (because no physical address was given) so they were not able send the check via registered mail. Three weeks later, they still claim they do not have the payment. Was told that Credit Cards are notorious for holding mail to collect more interest which appears to be the case here. When I called and spoke to Supervisor, after being told by Rep that they do not have a physical address to receive FedEx mail, I was told they DO HAVE an address but don't give it out. Sadly, there is no way to get hard proof that they hold payments. What a scam and no amount of BR cash will offset the distaste for this practice. Time to close this one out.

For two days, I've been calling the customer service line and waiting over an hour with no answer. WORST CUSTOMER SERVICE EVER! They blocked my card and I tried to call and solve the problem, so I can order online at Banana Republic. But they just kept me on hold for hour. If I don't receive a call back I will cancel my card.

This is the worst credit card of all time. I have been a credit card holder for numerous years, and have never not paid a payment in full every month. This credit card is notorious for blocking transactions that they feel are high (obviously not counting BR themselves!!) without any reason other than the amount. Because of them, I might not receive some of my wedding attire in time. The only reason I knew was because I was calling them about a separate translation and learned my former transaction did not go through. They literally have the worst customer service I have ever received. I really believe they must prey on the poor, because otherwise why would they cut off normal transactions because they seem "too high?" Do yourself a favor and ditch this card and get a United Chase card. Way better service and you don't have to worry about being cut off for no reason. I lost my Chase card and they expedited it to me in two days.

Banana Republic has a 'Friends and Family' event going on, which states that the discount excludes leather. However, they are honoring the discount online. So, they are selling these lovely jackets at 1/2 price to some customers but not to others. Stores are not honoring the discount. A BR Associate in my local store was kind enough to check for me with customer service, and a gentleman said they are honoring it. None of the stores are honoring it, and now I see that the online shopping cart has stopped honoring it. I'm seeing more and more negative comments about this company online. I won't be doing any of my holiday shopping with them, but CONGRATULATIONS to all of those shoppers who got a quality leather jacket for half-price. Hello Nordstrom!

I never had such a bad experience like this one at store, especially Banana Republic. I got their credit because I loved this store in San Marcos Texas #06356. First of all the reps in the floor seemed angry and didn't care! One rep that I asked for help was dressed like she worked at Walmart! I asked for a size and she told me, "Lady look around you what you see is what you get!" The only nice guy was the guy in the fitting room, so nice I enjoyed going in there just for his kindness. I finished my shopping and went to check out, waited 10 min, this was not a busy time by the way besides me and my son waiting, there was no one else around us.

This credit card sucks! The first issue was when the credit services called me to tell me my card appears to be compromised. They wanted to verify my information. OK I work in the computer industry and this just screams scam! I told the lady I would not give them any information to someone calling me. I called the number on my card to verify. Calling a card holder and requesting information is a bank no no and they should know that. It turns out it was compromised and I received a new card. With my next statement, I received a "free offer". I paid my bill as I did the previous month through my bank and started looking at their "free" offers. Well their "free" offers were for products that automatically sign you up for a subscription unless you return the used product within a certain time frame. That is not "free". That is misleading and deceptive! I did not get the product and sent them a nasty note telling them I did not appreciate the deceptive "free" offer.

This is my first and last time shopping at Banana Republic. In this modern day of computers, I order a coat from their website, went to the store to exchange the size and that's where the nightmare began. I am exchanging for the exact coat. First they tell me that because the receipt from the website didn't contain a barcode that they can swipe I had to mail it back in (this is the year 2015). Why can't they punch in the item number??? Then they tell me I can exchange the coat but because I paid more from the website and the store had it on sale, I have to wait until they mail me a refund check and then come back and purchase the coat. What kind of mess is this??? I haven't heard of such a mess in years.

I have returned an item in Banana store that was purchased using Gap visa credit card, however, amount for returned item never showed up on my account. Unfortunately I didn't preserve the return receipt and when contacted Banana store I was told they cannot go back 15-20 back in ledger to track the item. I also reached out to Gap visa card to help me with this as they are responsible for the merchant relationship, however, they are not ready to help me either unless I have return receipt. They did nothing to follow-up with Banana store/Merchant. I have called banana and gap multiple times, however, their customer service is so bad that they just want to hang up call on you. I seriously doubt some of these small time merchant card companies that promise big rewards but not able to maintain your account transactions.

I bought two gift cards ($200 each) as Birthday presents. The next day BOTH cards had a $0 balance on them but there were NO purchases on either of them. Banana Republic would not refund my money (even though their system showed no purchases were made) and now I've been battling my credit card company for 5 months. They have TERRIBLE customer service and they steal customers' money.

BR sent me a new card earlier this year and I did not realize they had changed my card # until I got a collection call from them 3 months later. Seems that although they had received all my payments on the old account they never transferred them to the new account. The rep said they would correct the error. Well they partially corrected the error and then when I asked them to fix the rest of it I was faced with horribly rude and ignorant reps who blamed me and told me it was my responsibility. Um last I checked good customer service didn't include blaming them for your errors. They have obviously changed their service reps to low rate ghetto trash with zero integrity or customer service skills. There's nothing Luxe about this crap company. I hope Margaret Keane gets to experience the horrible service her very own employees are providing!

The interest rate on the BR card is ridiculous. I will never walk into another BR store.. as long as I live. On the bill, on the right side, under payment there is a box that indicates if you pay $120 per month (not your minimum payment) you could have your bill paid off in 3 years. What is NOT factored in is the interest on that. When I make a $120 payment every month exactly $8.00 is applied to the balance, the rest is eaten up by interest. I'm no accountant, but that's going to take a hell of a lot longer than 3 years.

Absolutely horrible customer service from Banana Republic. We ordered 7 men's suits for a wedding party 4 months ago, and just heard today that one of the suits won't be available. The wedding is in five days. Got very little support from customer support - they suggested the one of seven groomsmen choose a different suit. They sent a bigger size, but with no time for alterations. For a store that advertises itself as a wedding attire business, they are sorely lacking. I would never recommend Banana Republic with the experience we have had.

I received a notice online that my bill was due. I know I had not used my Banana Republic Credit card since December 2014. And after verifying in my records that I had already paid the bill, I called the number on the back of my card and was asking what this new notice was. The gal asked me what the website it was sent from was, and I told her.

I tried to make a purchase on Banana Republic's website when the system wouldn't let me due to an invalid security code. I called Banana Republic and they said that they had mailed me a card with a new card 3 days prior with the new code but said that my current card was locked out. They said I would have to wait until I get the new card before I can make any purchases. Even though I verified every security questions, they still refused to take my order. In the meantime I tried to use another card and all of the items in my saved box was deleted and now is sold out. The credit card company they use are straight up ghetto. They could barely read from a script instructing them how to handle these situations.

I bought sometime early May from Banana Republic in the amount of only $95.27. When I am about to pay for my purchases the cashiers offered me some forms to fill up telling me that because I am a Vietnam Veteran I would be given some discount and a visa card from Banana Republic. Few days after that purchase I got a Summary of Accounts from Banana Republic (Synchrony Bank) saying that my new balance is $122.38. I immediately contest the statement because I had send a payment of $25.00 under check number ** dated May 17, 2015. Synchrony Bank said they cannot credit my payment because I placed the check inside an envelope with a correspondent to the bank (BR) and said that my check will just be destroyed for using the wrong P.O. Box Number.

My family and I are big spending at BR...In the last few years BR is a joke. We have held our anger for sometime now but everyday both quality of products and service are going downhill. I even confront with the GM at the Barton Creek Mall a/b my recent error that they mess up my $118 new jean. Nothing but wasting my time. GM is pretty much lack of knowledge of take care of customer and fix their own error. I am hoping someone at the upper management can actually get to the root cause and not allow the store GM make mistake repeating. We are glad no longer to support BR any more.

I must start off with that I worked as xmas help in 2014-2015 and have been a customer for many years. The top managers are lovely but they really have problem with stock managers and some of their floor people. I've been in a few times over that last couple of weeks and again noticed that their staff has little to no regard for the clients that are there looking to purchase. Actually there was one girl who kept responding that she was too busy to help as she was working alone but feel that this person uses the same excuse on every occasion. Meanwhile there were three - five people behind that cash who were oblivious to everything except their conversations. I'm only writing that I really like BR and their products but feel let down with their total lack of customer service. I did my own search as I know what I was looking for and had to tell them that their shelf stock was once again not updated for size and styles.

I have never written a negative review for a business online before no matter how dissatisfied I was with the service. This includes experiences with the usual suspects like Comcast. That said, I was so disappointed and angry this time with Banana Republic, I had to say something. Part 1 - Online Shopping. First of all, Banana Republic bombards me with emails every single day with "exclusive promotions." I needed some new business attire and I thought BR would have great options. BIG MISTAKE. When they tell you they have a "promotion" there's always a small inconspicuous link at the bottom. If you click on this link, a box will pop up with a load of fine print that means nothing to you because when you are browsing their products on the website the NAMES OF THE PRODUCTS WILL NOT SPECIFY things like "BR monogram" or "BR pick. "

They have the worst credit card system. So do not ever sign up with them! Online system for seeing your expenses and your statements barely works and it's super inconvenient.

I bought two pairs of jeans that were really low quality. I paid $85 for both. One pair of jeans was dark blue, when I wore it my white sweater turned blue at the bottom. The second pair was black color and collected everything. I came to return both items and was told that they can't be returned because I wore them. The representative talked to me like in was restarted, and told me how to wash my jeans so they wouldn't release paint. On the other hand, if that won't work then I still wouldn't be able to return it, because if you wash something you have to take the tag off. She told me that I've should have read more about the material before purchasing it. This is my first and my last time shopping at Banana Republic, because I don't see a point of wasting my money on jeans that I won't wear again.

At the Banana Republic at Fashion Valley Mall in San Diego CA, I literally stepped into the store to ask a question when a clerk told me she couldn't even answer me due to the fact they were closing. All the while the other 20 people in the store were still trying on shoes and browsing around. I explained I was from 1500 miles away and "**" told me to come back tomorrow, they would answer it. Rude, just rude.

Ordered with Banana Republic on Dec 9th and the parcel was to arrive by Dec 19th. They messed up the order and only I realized something was up since it still wasn't here on the 22nd. They apologized and sent me overnight delivery to arrive on the 24th. Called three times on the 24th, each time with a shady CSR telling me to wait patiently at home to sign the parcel. They wouldn't give me the tracking number and just wanted to get off the phone with me asap, ensuring that the parcel was being delivered to my doorstep that night. Not only did I find the tracking number on the 29th (after asking repeatedly), but the parcel was NEVER EVEN IN MY PROVINCE, let alone, IN THE TRUCK CLOSE TO MY HOUSE. Not only did their CSR lie to me countless times over the phone, telling me it was already on the delivery truck heading to my house, but the parcel was all the way in New Brunswick! I live in BC! What the f? ** banana republic, I really do hope you go out of business with your pos service.

I wish there were an option of zero star, which is too many for Banana Republic. Based on the following facts, I cannot but conclude it is a rogue company. I wouldn't recommend this credit card to my worst enemy. I applied for their credit card because the retailer said there would be discounts for our purchase. The retailer assured that there would be no annual fee. They approved my application but I never received a card. Of course, I did not activate it. A few months later, I started receiving calls from their debt collecting department. I was told there was a $100 balance. They called me twice a day. I spoke with their customer service representative and they insisted that there was an initial transaction and late fees and interests. I spent 90 minutes with them on the phone. We finally agreed that I only pay the $45 initial transaction and the remaining balance was removed. The representative verbally confirmed that my account was closed and my balance was zero. I continue to receive debt collecting calls twice a day. I called the customer service again. The representative said they would fix the error and call me back. They never called me back. I did not get their debt collecting calls since and falsely thought the error was fixed. But I was wrong.

The customer service representatives themselves are not terrible, but rather the system under which they have to work. I found a coat online that I wanted to buy for my mom for Christmas but they are completely out of stock. The find a store option for that particular item was not working so I called a bunch of local stores. One of them connected me with a store in San Antonio which had the coat in stock. They currently have a 30% off deal for cardmembers so I decided to open a card since it is a rather pricey coat and I was hoping to get the extra 15% off on top of that for opening the card. I call the store in San Antonio and am told I have to open the card online or in person. I open a card online and a screen pops up with the temporary card info.

I recently made an online purchase of clothes using a fairly new credit card. I subsequently closed the credit card account because they were denying all of the transactions I was trying to do. I have since received my order from Banana Republic and want to return a few items that do not fit. When I called to tell them the card I used to make the purchase has been closed and asked them to credit a different card of mine they refused. They also will not refund with a check. The only thing they will do is send a gift card in the amount of the return. This is not consistent with their refund policy, and I believe it is unethical and unfair. And possibly illegal.

I applied at a store 2 years ago, and got a 1000 credit line, since I didn't use often and paid off balance, my credit line was rapidly increased. I had a few emergency charges for medical services and when my balance increased, I was unable to pay off in full. I was paying over the minimum, but interest was almost $100 a month. Recently, my credit limit was lowered to nearly the balance with no reason given. I called to request a lower interest rated (it’s around 26% now) and the customer service person told me to stop using the card and pay off. Told me there was no other way. I’m retired and sole income in social security and have medical issues making it hard to get a job. This is the WORST card to have if you use like a regular credit card and carry a balance.

I had made an order from Banana Republic website on Black Friday sales and my order was cancelled. I didn't receive any e-mail or communication or refund whatever about the order from Banana Republic at time to fix or send documents to complete the order... In this Black Friday I bought from Amazon, BarProducts, WebstaurantStore and RoadRunners without any problem!!!

The website happened to crash when I submitted a payment. No problem, right? I checked to see if the payment went through. It didn't. So I resubmitted it. It was not a small amount. Turns out, both payments went through, and I had a huge negative balance on my card. I called them to get reimbursed and they offered to send me a check in the mail. That sounds like a super reliable way to give me back my thousands of dollars. I asked if instead they could simply do a cash advance and waive the fee. The manager proceeded to assure me that there was no way she could do that because in her 13 years there she had never done something that required intelligence. So, no, don't get this card. Get Barclays, the rewards are much better, as is the customer service.

I was on the phone for way too long trying to cancel my Banana Republic credit card. He kept changing the subject or telling me perks, dancing around the whole thing. I asked if I have to put it in writing. That question was ignored. Then after asking for his supervisor more than once, he finally canceled. Even getting him to confirm he canceled card was like pulling teeth. Unacceptable. Unnecessary. If I tell you I want to cancel my card, I don't need to give a reason nor do I need the run-around. It's my card. Cancel it. It's very simple. Thank you.

I has a lux Banana visa credit card. All my reward I earned been used by someone else. I report the problem, they put you to different department and they hold it up to 2 hours. They said change it to paperless but I still have the same problem. They knew the person used my reward but they didn't do anything to protect their customer. For my safety I has to cancel my credit and lose on my reward. I hope they can do better to protect their customer.

I ordered a UK 6, EUR 39 Ashley Bow Flats online only to receive EUR 38. I called up and asked for an exchange only to be told that I would have to return these, wait to get refunded and make a new order and payment for the 'correct' sized shoes. I returned these only to receive another pair of EUR 38 one week later. I phoned up again and specified that I wanted the EUR 39 again but this time to deliver to my home address. Again the same process, return the incorrect ones, give my credit card details to reorder the correct ones.

I was a customer for many years in the same store. Not anymore. I was discriminated again, because of my disability. Shame on you Banana Republic.

Last fall I have purchased 3 different lined skirts for the total of over $400. While wearing them during winter I have noticed that the lining in ALL of them started to shred and fall apart. One of them stretched to the point that it became unwearable. This have never happened with any of my purchase at BR before. I contacted the CS with my concern and was emailed back a template letter they probably use for all customer complaints that didn't even acknowledge or addressed my problem. I have responded to that and was offered a store gift card for $25.

I have bought about $700 worth of clothing there this year and I have 1 T-shirt I'm not happy with. The hem is curly all around. See images below. I've washed it as I always do before wearing in cold water and low heat drier. My drier has a moisture sensor so it doesn't over dry. I put the shirt on and went out and then noticed that my hem kept curling up. I'd straighten it and it would roll up again. I've washed it and I've tried to iron it out but it won't stop curling. I'm sure it's a defect or a mistake in the hem stitching somewhere as it roles up on front and back in opposite sides. Unfortunately, I don't have my receipt because I tried everything on before I washed them. Now I must say I bought many T-shirts and only this one in grey v-neck is the problem.

I went to the register with a couple of items I wanted to purchase and there were two employees there, one that decided on waiting on me and the other one that decided to stick around and chat. I wanted to use a debit card but it wouldn't go through. Instead of trying to help me, the one waiting on me was rolling her eyes at the eye employee and they were laughing at me. This person who waited on me has a horrible personality and I can see why this B.R is never busy. Shame on you, Banana Republic (1) because your clothes are expensive (2) the horrible people you hire that you like hell when they go to work and (3) that gift card was probably more than she makes in a month.

Made in purchase in February for $56 and a few cents. Paid March 13th for the sum of $50 to account ending **. Received a bill showing the a credit of $50 on that same account. Received an email from BR stating non payment to account ending **. Called to inform them my actual account and payment. I was told that a request will be put in to the payment transferred and that I should also pay an additional $25 to cover late fees which I feel I am not responsible for. Needless to say, I only have one account.

Just read a complaint of a consumer which was exactly what happened to me. I scheduled a bill pay but forgot and made another payment online. Boy was I shocked when my bank account was debited twice putting me in the red. I was so furious that I called them to rectify the situation. I requested that the overdraft fee of $25 be paid and a check of the overpayment sent to me. They immediately reimbursed the $25 but I would have to go through hoops to get a check so I decided to have that overpayment as credit to the account for future purchases. I am now extra cautious when I pay my Banana Republic bill. They should invest on software that prevents this kind of inconvenience to their customer! Another thing with BR, because I window shop there a lot. I have learnt when not to purchase anything from them because of price discrepancies in their stores and online!! That is not very honest in my book!

I have been a loyal customer to Banana Republic and the Gap for years and years. I chose to never get one of their credit cards simply because I like to have few of them and I keep a tight reign on my finances. Finally a couple of months ago I was in Banana Republic making a large purchase so I decided to get a card to save a little. The first time I used it, I paid it off in full within twelve days. The second time I paid it in full within sixteen days. I made a mistake though. Some time before I had made the second payment, I forgot I had already prescheduled it with Banana Republic.

They have a new policy that differentiates between a payment vs. refund that is designed to charge you interest even if you pay off your balance each month. I made purchases during the September billing period. I received a refund for one item before the October payment due date. I then paid the remaining balance before the October due date. My balance was paid off in full before the payment due date. However, GE Money is now ignoring refunds and charging interest on the amount that was refunded under the premise that it's not a "payment."

My husband loves shopping at Banana Republic which annoys me because their items are overpriced. They also give their card members Rewards... Recently my husband bought me some things from GAP using the rewards which I ended up returning. I was hoping that I would get my rewards at the store itself but their cashier told me I would get it in the mail in 2 billing cycles. It's been 6 billing cycles I haven't received my rewards. When I called their customer care, they told me that I might not even get them. This has left me fuming. We don't shop from this store anymore and I am also planning to discontinue their card... P.S. There was a young lady at the store who had the same issue. Even she didn't receive her rewards after 4 billing cycles!!!

Overpriced crap. I don't shop BR but my wife does and buys me pullover shirts as gifts. They shrink. I have two expensive shirts that I gave to my kid who is about 2/3 my size. He washed them twice and they shrank even more. We wash in cold water and dry on medium. No matter. Cheap fabric. I have $15.00 shirts from Target that I throw in on warm and dry on high and they last forever. Okay, the dye is not as good, but they still fit after years of wearing. BR, overpriced crap.

I was in Banana Republic in Willow Grove, PA. I found a pair of shorts I wanted to try on. There was nobody in the dressing room, nobody at the cash register, and I could not find anybody anywhere to help me. I was ready to spend money. The entire store was 30% off, with the sale ending in two days. When I called Banana Republic customer service to complain, I asked if the sale could be extended until I had time to get to another Banana Republic since I tried to spend money. I was told NO, NO extensions. They did offer me a $15 gift card, which would have been less than the 30% savings. No way am I going to pay full price when there was nobody to take my money during the sale. They lost a good customer.

I used to buy all of my clothes at Banana Republic. It was my go to store. I had their credit card. My husband and I bought all of our professional clothes there. When someone asked us what to get us for Christmas/birthday, I always requested a gift card to this store. Then the credit card switched their payment scheme. I stopped getting any bill, despite registering multiple times for electronic bills. They wouldn't accept electronic payments from my bank - a first for me. I have USAA. They do everything electronically. I've never had a problem. After continued failures of them to bill me or accept payment any way other than through their brand new online system, I canceled my card.

My wife and I occasionally shop at Banana Republic, and have their consumer credit card to take advantage of the few perks. We don't use the card for anything else; when we do use it, we immediately pay it off. In late January, my wife made a $41 purchase and forgot to tell me about it. BR didn't send me a bill, either electronically or in the mail. In February, they charged me a $25 late fee. Then in March, they charged me $35. So I was a little miffed that they charged me without ever notifying me about the initial charge or sending me a bill, but hey - I should have known.

My children bought me a pair of Jackson Fit Trousers from Banana Republic on December 2, 2012 for a whopping $124.00. My children are young teenagers and saved up money to buy them for me as they know I like the clothing. As a single mom, with a very busy agenda with my kids and work, I finally was able to go to a Banana Republic store on Monday, February 4, 2013, with my gift receipt and price tag with me. They refused to give me full value of what my children spent on me. They only wanted to give me $39.97 for the pants even with the gift receipt! After I tried on many different pants and wasted my precious time trying on other pants that fit me properly, I went to the cash register and they told me that this is their policy and they can't do anything for me. So I lost $84.03 of my children's and my money over a policy that is completely unethical.

I went with my husband to purchase an outfit for a party. We settled on a snap up sweater and slacks, which totaled about $240. When we got home, my husband put on the sweater and tried to undo the snap with his fingers so that it was loose around the collar. The sweater pulled away from the snap which was still snapped together. Three days later, I took the sweater back to the store with the receipt and I tried to explain what had happened. The manager told me it was obviously the wearer's fault that the sweater had torn away from the snap. I patiently explained that my husband simply tried to unsnap the collar and it had torn away the first time he tried the snap. She said that since she had not had any other returns of this nature, it was not a defect of the sweater and would not exchange it. My husband went in to explain the situation to the manager in his own words and she had the same response for him. No item of clothing should tear the first time you put it on, and the customer service could have been better in understanding this. We will not be recommending Banana Republic. That's for sure.

I opened a BR card about 5 months ago and feel this was the worst mistake ever! I pay all my bills online, receive email alerts, and pay my bills immediately as soon as I receive the alerts using the link provided in the email. My statement balance is wrong. I made a payment on Dec. 23rd and their system says I haven't made a payment since Nov 1st! Their two customer service numbers are of absolutely no use. One is an electronic voice telling me exactly what I see in my online statement and the other is a person five continents away that has the personality of a parrot repeating the script over and over again and understands absolutely nothing of issue I am presenting. Wow, what a letdown. If I don't settle this, Banana Republic/Gap/Athleta can say goodbye to my business. What a scam!

On November 13, 2012, I'd purchased a cashmere sweater from Banana Republic online shopping center. Delivery was prompt, but when I took it out of the box and looked at it, I saw that the sweater had been used! The garment had a noticeable 'pilling' along all of the sleeves, the neckline and back of the garment, and appeared to have been worn or tried on a number of times. I returned it to a local store the following day. They did return my money but said they could do little to help otherwise. They gave me the online customer service department telephone number, so I could discuss the matter further.

Banana card - I feel every time I go in, they try to convince me to sign up for the credit card. It's pretty annoying. I feel I would want to pay with whatever I'd like to use. Do not get sucked into signing up for another credit card.

Yesterday, I bought a pair of jeans at BR outlet in Potomac Mills, VA. After trying them out, I realized the zipper didn't lock, so I went to return them today. After waiting for someone to come to the register, a short, frumpy 26-something girl finally appeared. I told her the problem. She fumbled with the zipper without saying a word. I asked her if she knew what I meant in my explanation of the zipper by saying, “Do you know what I mean?" No response. I waited about 30 seconds and again I asked, "Do you know what I mean?” There’s still no response. I waited again for a reply - nothing. I asked again, "Are you understanding what I am trying to say?" She finally spoke and said, "No.” Then, she asked me if I wore the jeans. I answered, "Yes, how else would I know that the zipper didn't lock?" She then told me I didn't have to be so rude. Rude? She ignored my attempts to communicate the zipper issue. I told her I thought it was a silly question. She then put down the jeans and as she walked away, told me someone would help me at the other end of the counter.

Worst experience. They really did not help at all after two phone calls. I tried to pay my bills, but no one sincerely tried to help. Worst call center service! Be aware of it. They waste your time!

I waited and waited for a statement. They had a $30 credit if you use their card before a certain date and I was charged less than two dollars. When no statement came, I thought they deducted the charge from the $30 credit. A statement finally came the next month with a $25 fee plus interest. When I called and wasted twenty minutes on the phone, they removed it. It seems like a scam to me. A lot of people won't bother or will give up having to wait for the computer to put you through 200 options until you can speak to a person in El Salvador.

I would not get the price as marked on the ticket. I'm a little bit upset with the way the manager talked to me. I'm not sure if I'll come back to this store.

I wanted to buy a pair of pants that were marked at $35. The computer was reading them at $44. The manager would not override it. This has happened at other stores and those managers have been helpful and have charged me for the items as marked. This manager had a smirk on her face and said she just could not do anything about it. I am so dissatisfied with this situation that I will not return to Banana Republic again.

Banana Republic Credit Card - I received a call from a collection agency regarding my past due bills with Banana Republic. This was the first I was aware of any past due payments. I explained to this agency (which was extremely rude) that I never received a bill, and then magically (about three days later), I received a bill. I settled with Banana (over a $50 bill), but this whole mess destroyed my credit. It dropped my score by 120 points! I hate Banana and will never do business with them again. I was a very loyal customer for over 10 years!

I received a top from Banana Republic as a gift from a friend. I didn't like the way it fit so wanted to exchange it for something else of the same price or something more expensive and pay the difference. The item was now on the sale rack but I was okay with taking the current value as was the stated policy on the posted return policy at the store desk. The reduced price on the tags of the same tops on the rack was $25.98. The person in charge stated she could only give me $12.98. I pointed out the policy and the current tag price of the item and she said she would sell the item for $12.98. Why then was it tagged $25.98? I feel like I have been forced into complying with Banana Republic in ripping off my friend. I will never shop there and I will tell all my friends what a rip off I experienced!

Rude service, uneducated customer service, wasted over 2 hours of my time with no resolution- giving me wrong numbers to contact and discrimination: Open account, use store often and opened account finally (Spend over $1000.00 there, at least, annually).

I purchased an expensive Banana Republic trench coat, and after one dry cleaning, it was severely damaged. The medal buckles and clasps were broken. I returned to the store, thinking they would repair the buckles. What a joke! This store and brand have absolutely no customer service. I called the customer service number at head office and they said I was SOL. No more Banana Republic in our house!

This store needs to just go under already. They act too cool for people trying to spend money in this economy. If I was the lady that left my wallet in the store before Christmas, I would have called the cops.

Purchased an item from an outlet in Osage Beach. The quality was horrific and I plan to return it. I will never purchase from an outlet again.

I called last month to have late fee and interest fee waived, the representative stated she would waive it. I received my bill this month. I spoke to three people. The only thing they would waive was the late fee but not the interest fee of a dollar. I am going to closing out my account and will go to a better credit card company that will give me better service.

I attempted to return dress shirts to a Banana Republic store in Indianapolis, IN within two weeks of purchasing them. The shirts had never been worn and had the original tags on them. The CSR at the store refused to accept the return, saying that the shirts were too wrinkled for him to resell. This was shocking since the shirts had not even been removed once from the bag; the CSR on the original date of sale had crammed them into the bag which resulted in the wrinkling.

On 02/09/11, I bought one belt priced as $55 and one dress priced as $150 on one receipt. I used my $25 coupon for this as well. On 09/10/11, the dress's price went down 40%. So I went to the Banana Republic store for a price adjustment. However, price adjustment doesn't take consideration of my coupon anymore. I could understand that if I return the item, the coupon value won't be refunded. But for price adjustment, why did they revoke my coupon value? This is like a ripoff.

On Dec. 22 at 9:50 right before the store was about to close, I enter with the intentions of purchase a couple of items that was need for a Christmas gift. Unable to find the correct size, I left the store. And 5 minutes later, realize that I had left my wallet in the store, I run back to the store as quickly as I could. Despite the fact that there was still people in, shopping, doors were closed for new shoppers. I tried to explained to the manager the situation, she explained the policies; understanding that the policies are not letting new people in. I was giving her a couple of choices that could help my situation. And calm my agony of losing my money, credit cards and important documents, 2 days before Christmas.

I had a very dissatisfying and negative customer service experience this evening at the Banana Republic Forum Shops here in Las Vegas. I tried to return an item, and then buy a similar item so that I could obtain a 25% discount. I found a similar item that I would like to buy and then returned the item that I bought ten days ago so that I could get a discount. I have never used the item that I bought ten days ago. It was a wallet.

While I would have once classified myself as a loyal Banana Republic customer, my recent experience with your account services department has caused a dramatic change in my relationship with your company. In June, I visited a Banana Republic store, eventually purchasing several hundred dollars worth of merchandise. Upon checkout, I was solicited by the clerk to open a Banana Republic card, an offer which came with the incentive of a 20% discount to be applied to my total purchase price. This seemed like a satisfactory deal. After verbally verifying with the clerk that I would be opening a store card, I filled out the paperwork and completed my purchase.

I made a large purchase of clothing at the Banana Republic store in downtown Minneapolis in the IDS tower on 6/24/2010. There was one item that I ended up never wearing and decided to return it on 8/26/2010. The sweater had never been worn, still had the tags on it and I had my receipt. I was rudely told by the store associate that I couldn't return it because they have a 30-day return policy. I politely asked for a store credit instead and was told, no.

Today, I had a horrible experience with Banana Republic. I went to go return items that I had bought 45 days ago. Not only did they refuse to take it for a full refund but I could not get even a store credit. Then I was mad. These people made me speak to 2 customer service agents on the phone and ultimately I got my refund. It took 45 minutes. I was furious and embarrassed to be standing there. They were strict about being 15 days over policy. I come home to find out that the new refund receipt I got showed a 60 day return policy. I called the store after getting so much hell to explain how is this possible. And they told me they changed the policy 2 weeks after I bought the items. I hate Banana Republic and will never shop there again. By the way, I shopped at the Broadway store on the UWS and the managers name is Howard. What a j**k!

Same as Barbara of Santa Barbara, CA on April 5, 2010 and the others who have filed complaints about Banana Republic that couldn't get what they paid with a receipt. The store and corporate, Lindsey, only offered lowest sale price and rhetoric. No customer service! I will never shop there again! I want what I paid for, the brand new items with price tags on them with a receipt. BR called security and asked me to leave and were going to call the police if I didn't leave.

I have shopped at Banana Republic for several years and spent quite a lot of money here, one of their luxe customers. Over the past few years the return policy and how the BR Corporation treats their "valued customers" is horrid! I have had several aggravating experiences but yesterday the BR bag I purchased less than 2 months ago broke--the leather strap came off. I looked at the other one and it was coming off, too! Knowing how difficult they are about returning anything, I took it back with the receipt and she said, "Well, how many times have you used it?” Excuse me? I just bought it!

I will never shop again at Banana Republic. I had a horrible experience. I went to return two skirts that I bought 1 month and 2 days ago. They did not give me what I paid for and tried to return half the price I paid. To me, this is very unprofessional. It looks like they are going to lose lots of customers. Good luck with their business!

I am a long time customer and many dollar customer of Banana Republic. I really like their styles in clothing and they fit me will. However, the fabric pulled away at the pocket of my third pair of jeans from BR after the second or third time I wore them. Unfortunately for me, I did not wear these jeans too often and the defect was only visible at the 5 month mark since purchase.

There is a dispute on a double charge from Banana Republic from a 10/30/09 transaction. I have sent a letter and made numerous phone calls, but they keep sending me a statement with late charges and interest. I called them today (4/17/10) to complain it, but they told me that the case is closed and I am responsible to pay the bill. Please help me or give me an advise. Thank you.

I saw a pair of boots I wanted and the Raleigh store did not have my size. I asked the young lady behind the counter to try to locate these boots in my size at another location. She gave me a print out for me to call. Later on, I called the list of stores; one of them had my size. The problem is that they were prized a lot more than they were at the Raleigh store.

I went to Banana Republic return a dress that I had never worn. I did not try on the dress in the store or inspect it thoroughly inside and out. When I went back to return it, the cashier told me that it was damaged and could not be returned. The snap on the inside of the dress was coming undone. I told him that I had bought it that way because I had never worn it and that I don't inspect things that I buy new with a fine toothed comb.

I purchased a jacket for my husband's birthday. I asked about the return policy and was told that I can get a refund within 30 days and store credit after 30 days as long as all the tags are on and I have the receipt. If I didn't have the receipt, I would have to accept any price reductions that may have incurred. I returned the jacket 32 days later and was told the receipt will not be honored and I can only have store credit for half the price I paid (a loss of $30). The manager said that the computer would not accept my receipt any longer. The manager suggested that I call consumers department and surely they could help me.

For the most part I've had nothing but good experiences shopping at Banana Republic until I opened up a Banana Republic credit card. And now I've had nothing but problems. It all started around the holiday season, when I received a post card in the mail from them in December saying I only needed to spend $250 to qualify for Luxe status and, if I did, I'd also get $20 as an added bonus. About two weeks into the month, I went into a BR store and purchased $250 worth of clothes so I'd make Luxe status. When I hadn't heard anything from them by mid-January I called up customer support to find out what was happening with my Luxe account. I was on hold for about 15 minutes while the woman went through all of my statements and manually added up all of my BR purchases to see if I qualified.

I have been shopping at Banana Republic for many years, have a BR card and spend at least $100 a month there. Well, not any more. I am furious with my experience today and will never shop there again.

I have had a Banana Republic Visa for 2 years. I pay every single month on time and in full. My limit started at about $2,500. I went into a store in Pitt Pa, Shadyside area on Walnut Street to make a purchase with 2 B'day vouchers that were about to expire. I had to use my card to use them. I drove about 30 miles to get to the store so I could use these coupons. When I used the card, I found that it was declined. The rude and very inconsiderate girls in the store laughed about it, and gave me their deceitful and ruthless smiles.

I am a 62-year-old, African American professor emeriti. I have taught over 25,000 young people and college students in my forty one years of teaching. I have always treated each and every one fairly and equitably. When I entered Banana Republic at the Circle Center Mall in Indianapolis at approximately 2:00PM on December 28, 2009, I approached a young blond sales clerk. She quickly turned and walked in the other direction without speaking to me or asking me if she could help me. The store manager, Tony, did not open his mouth to welcome me to the store either. The store was not crowded nor were they busy. It appeared to me that they either had poor manners, extremely poor training in customer service or were doing everything in their power to discourage my business. I was particularly offended when three white women entered the store and the same young woman quickly approached them, gave them a friendly greeting and asked if she could be of help.

I charged $43.18 in August 2009 and didn't receive a statement. So in October, I called to ask where my statement was, and they had the wrong zip code. That is why I didn't receive the bill. They had added $60.00 in late fee, which they promised they will waive this time, and I paid the balance they told me to pay, which was $43.00. A month later, I get another bill showing I owe $63.18, which is more than what I originally charged. When I called them, they were rude and said that I didn't pay the full balance and that they only took 1 late fee off and I should have paid $43.18 instead of $43.00. So they charged me $30.00 late fee because of 18 cents. That is outrageous. Not only did I close my account and I will never shop Banana Republic and its partners again, but I am sending my story to everyone and encourage them not to shop at any of their store. Horrible customer service and very rude customer service. I warn everyone not to charge anything with them. That was my first and last charge with Banana Republic. Thanks.

For months, I had paid my bills weeks before the due date and Banana Republic had posted my checks late to my account then blamed me! The next month, I only owed $32.00 but ended up paying. Weeks before the due date, the whole bill was paid off. I still received a letter from their credit department saying I was late with my payment! The letter even came before the payment was due! I had talked to a supervisor named Abby, who wouldn't listen to my problem then hung up on me. I called back to talk to someone else and had to explain it to her 4 times before she understood the problem. Then, she said there was nothing she could do! They're never admitting that it's Banana Republic's fault and that they weren't doing their jobs correctly!

Today, I received a recorded telephone message from Banana Republic informing me of upcoming store specials. I then needed to take time out of my busy morning to listen to the message telling me how I could get off their call list. Then, I had to take my time dialing numbers. What gall this store has! What would it be like to have every company & store that I deal with call me to try to drum up business? I am on a "Do not call list".

I returned an item bought online six weeks ago with original tags and I presented my original sales receipt. There is a new return policy in place that I was not aware of. They refunded me a new lower reduced price instead of what I paid for the item. They essentially stole $34.63 from me. Probably hundreds of customers are in my same position. Gap Inc. owns Banana Republic, Gap, Old Navy, Piperlime, and Athleta. They said it was my fault for not reading the fine print on the website. The receipt does not show a new (or any) return policy. This is ripping people off unfairly.

I purchased some clothing items at Banana Republic on September 3, 2007 and tried to return them on December 2, 2007. The items were unworn, unwashed, and still had all original tags on them. The assistant store manager (Andrea) told me that I could not get a refund because 90 days had passed and that I would have to settle for store credit certificate to be mailed to me. My girlfriend pulled out her pocket calendar in the store and we counted how many days it had been. It was on the 90th day exactly since the items had been purchased. Furthermore it was also an hour earlier than the exact time of day that we purchased the items, so I'm not sure how their computer could calculate that the 90 day window had closed. After being treated very rudely by the manager at the store (who told me that there was nothing she could do), I processed the return and was told that I would receive a store credit in the mail. She also told me that I could call the corporate headquarters to complain about the situation.

I returned goods on two separate occassions to Banana Republic totaling approximately $200. The goods were accepted for return and I was informed by Banana Republic clerks that the company will issue me merchandise certificates through the mail. However, it is now withholding two of my merchandise certificates, totaling around $200, citing a divorce letter sent in December of 2006 and the more than 10 returns without receipts I made in July-August of 2007.

I returned goods to Banana Republic totaling approximately $200. The goods were accepted and I was informed by Banana Republic that it will issue me merchandise certificates through the mail. However, it is withholding two of my merchandise certificates, totaling around $200, citing a divorce letter sent in December of 2006 and the more than 10 returns I made in July-August of 2007. I called in January of 2007 to appeal the divorce letter with their Customer Service. From January - August of 2007, I still made returns without receipts without incident and assumed that the divorce letter was no longer in effect. However, randomly, two of my mail-in merchandise certificates are being upheld citing that letter. Nowhere does Banana Republic stipulate how many returns a customer can make and to cite perfectly legal actions on my part as a reason for not giving me money back is unlawful. I am very interested in pursuing legal action against them. I have asked for the goods back or the value of the goods back in some form of credit but they did not oblige.

On the 20th of December, I purchace a pair of leather pants from the store located in the King of Prussia Mall. In the process of trying them on, I noticed that there was a slight scratch and and upon checkout, asked if they could do better on the price and the girl at the counter told me that she could take 10% of of the total price. The pants were originally on sale for $130.00. I agreed on this and she rung me up. Apparently , there is a clause which I was not told about before buying the pants. This cluase states that the pants with the 10% of are final sale.Had I know that this was the case, I would have bought them for the original price.So not knowing about this clause, I went to return them today the 2nd of January, I could not return them due to this clause which was not mentioned to me. Now this does not seem right to me.. I was not told that I would not be able to exchange or return them at the counter by any one. So what to do??? I like to shop at your store, but this is not right! I have been a loyal shoper at your store for many years and even have a credit card with your store. Is this any way to handle your customers??

In October '99 I purchased a ladies suede jacket, and suede skirt from two different Banana Republic stores. The jacket was purchased from their Duluth, Georgia store, and the skirt from their Costa Mesa store in Ca. Both items are defective, due to the excessive shedding, which have destroyed a suit and sweater set i wore with these items. I was told by the local associates of Banana Republic to have the items dry cleaned, which I have done, and the the items still shed. I decided to take the matter to Customer Relations, I spoke with Kris, who was advised me to send the merchandise to his attention. I sent both items as requested, Kris and another Customer relations employee advised me the merchandise was deffective, however, since I am not able to find my receipt, they are not willing to give me more that what the merchandise would be currently sold for. I asked if my bank statement showing the draft for the various amount would be sufficient for proof of amount paid for the items and was told NO. I paid $298.00 plus 6% tax for the skirt, and $249.00 plus 6% tax for the Jacket. They are offering me $150.00 for both items. I think this if a criminal act, since it is very clear that the merchandise is deffective.

I returned a suit to this store without an original receipt. They issued me a receipt of a mail check when I only wanted to exchange the item. Now the mail check was denied by their corporate offices because other people living in my house had received mail checks in the past. This is not my fault. Furthermore, I returned my purchased item which I paid $512 cash for, and I am not allowed to receive a check because of other people receiving checks. What does this have to do with me? I want either a store credit or a refund, preferably a refund.

I returned some merchandise. Two weeks later my girlfriend gives me a gift, i wasn't really satisfied so i returned it to banana republic. I waould have not minded if they issued me store credit but they found it weird that 2 returns were done withing 2 weeks time. i always shop at banana, and i have never had any problems. The man i spoke with said he will not issue me store credit or give me my money back without any receipts. I feel if i returned something they cannot hold my money or store credit when i gave them my merchandise. I cannot find the original receipt which is what they want.