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About Banana Republic
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Banana Republic sells clothing, jewelry, shoes and accessories for men and women. Banana Republic is available to almost anyone — it has stores in 46 U.S. states and a website that serves customers across the world. Customers with the Banana Republic credit card receive discounts and reward points. Customers can return any item within 45 days of purchase.
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Reviewed June 14, 2023
I'm so done with this store. Their customer service is the worst I've ever encountered in my over 70 years on this planet. They should just start over or close down. I've literally spent hours on the phone over a minor issue. Their supervisors are just as clueless. Each one reads, not well, from a script that often doesn't even address the issue at hand. What a shame. They used to be great.
Reviewed March 9, 2023
I was a loyal customer for many years. Not any longer. I’m disappointed in their major price increase, the looks and ease of their website, and the fact you can’t return sale items. The website is dark and gloomy and you can’t tell what it is the picture of the model is advertising because they take long shots and show the entire outfit and they’re standing in a position that you can’t actually see how the pants or shirt or sweater fit OR a coat is covering what is advertised! They have increased prices DRASTICALLY. Not just a little, but most items are double or triple what you would have paid before they revamped. It’s absolutely atrocious that they don’t allow returns on sale items. I don’t know of a single store that does this. I don’t see them being around a lot longer because they have zero concerns for the consumer.
Reviewed Jan. 26, 2023
I bought a Jacket in 2 different sizes, I received both jackets, the Small fit better and when I tried returning the Medium I was told it's final sale, so now I'm stuck with 2 of the same jackets. Final sale for online items should be illegal, because how do you know if the item will fit properly? This just means Banana Republic does not back their back their product, because when you trust that you are selling a good product, you don't need to make such ridiculous return policies. I'm truly disappointed, after over 10 years of shopping at Banana Republic and thousands of $ spent on this company, I can't believe they are doing this to their customers...
Reviewed Jan. 9, 2023
While I was out of the country, they switched banks, and then doing so it locked me out of my account. I was not able to resume access without physical possession of a card that I was unable to reach until I returned home. During this time $30 went past due, and they assessed late fees and charges, despite knowing that I, and I’m sure MANY others, were locked out of our accounts by their doing. Out of our control. I called customer service, and they said they couldn’t locate my account… Transferred me to another department, which could. They collected my full payment through an automated system, before transferring me to a very rude customer service rep, who kept interrupting me and challenging my statements. They made it incredibly difficult to reactivate my account. I had been an active customer for 20 years. Today they lost me. Barclay’s sucks. And Banana Republic Corporate sucks. Retail workers are great. But after 20 years - I’m out.
Reviewed Dec. 28, 2022
I'm 6'5" and look for nice T-shirts that are tall and extra large. BR t-shirts seemed to fit the bill. However, their Luxe Touch Performance t-shirts shrank after one wash and the collars are wrinkled. I do not recommend buying these shirts. I do like their Premium Wash shirts as they seem to hold up fine after washing.
Reviewed Dec. 1, 2022
I ordered three items to be expedited overnight for a very important business trip. I paid a very high fee for expedited shipping. The company kept showing the same date for three days for when the items will be delivered. The package was lost by Banana Republic, and they never updated shipping date. UPS never received it. I never had time to buy new clothing, and they offered no explanation and no apology. Extremely disappointed.
Reviewed Aug. 24, 2022
Placed an order and realized it was not the fit I wanted. I tried to cancel and they refuse to cancel my order after 1 hour of placing. Definitely won't buy from them again. Spoke to Shannon ** and rudely laughed and when I asked to speak to someone else she hung up.
Reviewed Aug. 24, 2022
Purchased a brand new utility jacket that was to be mailed out to me. I was not given a receipt nor was I informed of a new exchange policy that occurred days before. When I had to exchange it, I was not allowed to because of a few days difference despite that they had record of my purchase. Apparently the package it arrived in was the receipt. Called customer service and even contacted BBB. They simply did not care. Jacket is brand new with tags, unworn, it didn’t fit. Having been a loyal customer of 20 years I was greatly disappointed. I froze my credit cards and will definitely take my business elsewhere, it’s apparent they just don’t care.
Reviewed July 6, 2022
I placed an order for items. Received notice 3 had shipped and one scheduled for later shipment. First, I received notice my order had been delivered. I was at home, and it was not delivered. I called BR customer service. The person with whom I spoke could not understand me nor I her. I told her my package had not been received. She kept saying, "So, you received your package?" After a few times of this, she put me on hold and told me to wait until tomorrow and call back if not received. I asked what time should I call. She responded, "Yes, call tomorrow." I gave up after each of us had said the same thing 4 times. In checking on all this I noticed the delayed item had been canceled. When I asked why I had not been notified of it not being available. She responded, "Yes, the item is not available." Once again, I gave up after we each repeated this interchange 4 times.
Reviewed June 20, 2022
Banana Republic is now using Lasership to ship packages and the experience is beyond frustrating. My expectation is not of next day or even 2 day delivery, but Lasership has the most random updates on their tracking and in general, packages will have no status updates for days. You can do better than this.
Reviewed April 25, 2022
Recently I have noticed that unless you call multiple times you will not be issued a refund for your return. They got my return delivered 4 weeks ago. Multiple calls to very polite customer service and still no refund. They are "transferred the issue" to another department. I have their credit card and have been a good client with Luxe status for over a decade. And is the second time this year. Don't waste your time ordering from them. Shop in stores. Feel very disappointed. Shame on them.
Reviewed Dec. 13, 2021
I ordered a shirt that was too large and returned it via mail. The tracking page told me it could take about 10 days for the refund to be issued. After 10 days I contacted an agent and they told me it could take up to 15 days. After 15 days I contacted customer service again and a different agent said it would take 20 days, "per their return policy". This policy is nowhere on their website, and when I asked why it would take so long, the agent kept copy/pasting "please be advised, per our return policy, your refund could take 15-20 days" and refused to answer my questions. Horrible customer service, and I now need to get my credit card company involved since they keep adding bogus days to the time it takes to issue a refund.
Reviewed Nov. 4, 2021
Let me start off by writing that Banana Republic & Gap have the worst customer service and I have FACED IT RECENTLY. They have no idea how to resolve the issues and twice in two weeks customer service has promised that MANAGER will back within 24-48hrs and no one has called. Why would someone give a timeline and not call, IT IS SO RUDE. When you ask to speak to Manager they say one is not available now and will schedule a call back. All customer service does is, "Let me put you on list so they can call you back." They do not honor what they say and just brush it off by saying misinformation was provided.
I cannot understand how can someone just say that misinformation was provided and ignore previous representative words. They just keep you waiting for a long time. I have been a customer for 10 years with BR credit card but regretting about my decision, GAP and BR both forwarded me to each other saying, "This is not our responsibility" and just transfer you over. You are redirected to different people without any result. If I could give negative stars I would, I can go on about the recent few experiences I faced, WORST WORST WORST CUSTOMER SERVICE.
Reviewed Aug. 2, 2021
I traveled to Washington DC. I shopped at Banana Republic. The store was crowded and I didn't have much time. I didn't try on the items and a few things did not fit. I called to find out an address I could return the items. The policy is you have to return to the store. That's fine, but Banana Republic does not have any stores within 4 hours of me. If I hold them until I travel again they won't take them. This is policy makes no sense. Stores are closing all the time. I will not purchase their clothing on vacation anymore. I also signed up for their rental program Style Passport. It is the worst. Once you get on it the clothes look nothing like the website. I don't know where they get the cloths for this thing but the style and quality are really bad. Total waste of money! I won't be shopping here or their other companies anymore.
Reviewed Jan. 3, 2021
On November 8th, 2020 I placed an order for this cape. It stated online it would ship around the 27th of the month. Also, it was on sale when the order was placed. November 27th came and went. On December 24th received an email stating my order was cancelled. I go on the website January 2, 2021 to find the cape was being offered at full price and already sold out. I confused because how could orders not be fulfilled on an item that is being offered in a previous month. So disappointed because I purchase a lot of my pieces from here. The customer service has really went down.
Reviewed Aug. 20, 2020
Very, very bad experience. Never in my life will buy from Banana again. They should learn from Amazon service. I returned the package for refund. Called, was told twice that money was refunded to my credit card. Also received an email that money will be refunded within 10 days. A month later, no money refunded. Spend more than an hour with them and the bank, but still dont have the refund. Good by Banana.
Reviewed June 16, 2020
I have been a die hard fan of BR but the brand has gone completely downhill. The styles for the most part are drab and no longer geared to the professional woman. The fabric is cheap and the fit is horrible. The Sloan pants that were my go to pants have changed and the size is way off and no longer fits my body, no matter what size. If you do find something that is work appropriate it’s close to $100 for a blouse made of poor quality. I am so disappointed and I will no longer be shopping at any BR store.
Reviewed June 10, 2020
What an ABSOLUTE waste of my time and energy. A company like this should have out of stock items for online shopping updated as it happens instead of taking my order and keeping me waiting more than 24hrs just to tell me they don't have both items I ordered. They offered 10% off future purchases, but it is absolutely unlikely I will EVER shop with this company online again. Who’s to say the same thing won’t happen time after time? I just wasted 24hrs when I could have been shopping elsewhere. PATHETIC - this is part of their message: "We're sorry, but while processing your order, we found that the item(s) below are no longer available. We value your business and apologize for any inconvenience."
Reviewed April 9, 2020
I had a few rewards from previous purchases and a merchandise credit voucher. I was told by a store employee that the rewards are expired, but I can call the company and they will reissue them. He closed my account and reopened a new one so I could buy my items chosen that day. Fast forward...when I called Banana Republic I was told I have lost the rewards and they don’t recognize the merchandise credit (total $130-150). I am disappointed because the company could have made a decision to reissue the rewards and the credit, but chose to do nothing. I just closed my new BR account due to not honoring their rewards and credits within own company. Be aware if you are not using your rewards in a timely matter they will be lost and not reissued as said by employees. They need to get on the same page in regards to passing info to customers.
Reviewed March 18, 2020
My husband and I shop at Carolina Premium Outlet location from time to time. Our last visit there was a bit annoying. I noticed older woman at register when we walked in and younger lady on floor, when I asked for dressing room, she opened one that was in plain view of others, I should have asked for another one at the time. But I figured, store is not busy at all, this will do. I tried on 2 Jean skirts. I left skirts in dressing room, hung them neatly. The younger female pushed opened, that I left slightly open, took skirts and approached area I had got them from.
I was speaking to husband and letting him know they didn't fit properly, the Lady from register, was right in my face when I turned around and asked if she could help us find anything. I didn't respond. "Where did you come from and why are you asking?" I thought. I found another (rayon) skirt and went to register, older woman was still at back of store. I waited about one minute and she checked me out. This is not the shopping experience I'm used to having at Banana Republic. I don't know if I will be visiting this location anytime in the future.
Reviewed March 15, 2020
Went to return an item bought in Michigan at the outlet mall in Windsor. This is a North American Company. They would not accommodate me. Also, to have a different size shipped to the store was a $5 charge. Maurices at the same mall quickly and happily returns U.S. items even providing the relevant U.S. exchange and bends over backwards to help the customer. Not so at Banana. Extremely disappointing from a customer service perspective. I will take my business to Maurices where I am appreciated as a customer!
Reviewed Dec. 6, 2019
Banana Republic is a rip off. People who shop there think it's a high quality brand. It is the same brand as the lower end of the part of their company. Old Navy (Gap Inc). They just sew a different label in them in Indonesia.
Reviewed Dec. 4, 2019
I used to really like Banana Republic and bought a lot of their clothing but their variety and quality has gone down over the last couple of years and that may be why some of their stores have closed.
Reviewed Dec. 1, 2019
This review is for Banana Republic online customer service, especially their middle-managers. If you love couture, live in a small town with no Banana Republic store nearby, and make a lot of online purchases that would involve a great deal of exchanges, the company’s middle managers, and a select handful of their agents will be rude to you. What are they there for, if not exchanging your clothes for you? They call it “easy exchange” policy but they will discriminate against you based on what you paid. You will be anxious about being given attitude and being transferred to some “leadership” who would have you explain what promotions you have had to get to a certain price. Then they would lie to you about their policy and would tell you that you have to return your clothes first, wait up to three weeks for them to process it, and then they can match the price of the new size or color with the original order.
Another agent would say, your so-called exchange order would be full price and three weeks after you have returned the original one, you could call and they would see into adjusting the price. That is while, their price-adjustment policy itself is within 7 days of placing an order. So, they have agents and middle-managers who just make up discriminatory rules and contradict themselves. Some agents are nice. I am, in part, sad to see that their overall convenient customer service is ruined because of certain middle-managers. If you just love clothing, at some point you would end up with clothes that don’t fit, find yourself so uncomfortable every time you want to pick up the phone, so that your true fit would end up going out of stuck, and your time would be for nothing. I wish the company would have at least respectful to customers who have a passion for clothing, and that it would have stayed true to its policy instead of rewarding those agents with upfront rudeness toward frequent online shoppers.
Reviewed Nov. 30, 2019
The Clothes look good and are stylish but fabric and construction is not quality, like paying over $100 dollars for an item that looks bad after first wash, also sizes are not accurate and change from one season to another. Same size jeans and brand not the same.
Reviewed Nov. 29, 2019
Good quality and clothes wash well, but the prices, if not on sale, are too high! I purchased from the outlet stores and I was able to buy, otherwise I would not be able to. There is variety for smaller sizes, but since I wear a 14-16 it was a bit difficult to find too many options!
Reviewed Nov. 28, 2019
I like Banana Rep. Clothing because it normally fits me well. Good Quality and Value. I also like the variety they have in styles. I recommend them when asked for a recommendation. The materials they use seem to wear and last longer. I purchase mostly pants and sweaters from Banana Rep. I live about 30 miles from a Banana Rep. outlet store in Vero Beach so that’s where I normally shop for the before mentioned products. I appreciate you requesting my opinion on this matter. Thank you!
Reviewed Nov. 27, 2019
This brand fits true to size, the texture of the clothes is amazing. You buy it and last forever - is a good investment. I received compliments every time I wear this brand. I buy my clothes online and they have an excellent customer service.
Reviewed Nov. 26, 2019
I love this store. They carry cool styles and they are helpful and have good sales. The prices are better than other brand name stores and The quality is good. I enjoy shopping at Banana Republic and some of my favorite clothes are from this store.
Reviewed Nov. 23, 2019
I like that I can come into the store and find a piece that I gravitate towards. The store itself is very welcoming, regardless of location, and feels like I have stepped into a high-end luxury retailer. The variety in the collections is perfect for different occasions or when buying gifts for others. I especially love their outerwear and warm winter collections. There is something that makes it feel like home and yet still feel elegant. The accessories for men are also great! I like that I can walk in with no intention of purchasing anything and come out with a couple of bags of merchandise!
Banana Republic Company Information
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- Banana Republic
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