Appliances Connection Reviews

I received a broken table top. I had to call the vendor since Appliance Connection states they only email vendors. There was a replacement in stock. Spoke to Sergio the floor manager who stated they will try and overnight it. Today I spoke to Santiago the floor manager who got nasty with me and stated it cost us 309 dollars to replace it so we will either discount you to keep the table or come and get it because it would take a month to ship.

I ordered a dishwasher, and before it arrived a refrigerator. My neighbor actually ordered a dishwasher around the same time. All three arrived separately with damage. As far as I can tell they make a business out of reselling damaged goods. The delivery people are trained and even have managers they put you on with to hard press you to accept the goods so they can repair them later and/or give you a discount. After waiting so long in anticipation of your purchase you may be tempted to accept delivery but REFUSE. If you do buy from Appliances Connection be ready to thoroughly inspect and refuse delivery on anything with even a scratch. Don't talk to the manager they will want to put on who will try every tactic including scare tactics to get you to take it.

I got a microwave trim kit, it came a week later, did not even ship for three days. The packaging was not original but 3-4 pieces were thrown together between a couple of non fitting bricks of foam, not even taped together. This was shoved in two boxes, slipped together end to end. I have never seen anything so unprofessional. The pieces were loose and jumbling around inside, so the trim piece, was dented in several areas. Yes, maybe the price was 20% off, but it was a piece of crap, packaged by incompetents'. Based on this experience, ANYTHING from this site is HIGH RISK of damage! If it seems too good to be true, it usually is and this place takes the cake for junk.

They sent the dishwasher with their installation crew, two young men, who did not speak English. They could not install the dishwasher, saying that we should first call an electrician. We called them again a few times, and they sent two other persons for the installation, who could not install the dishwasher once again, saying that we should first call a plumber. After we had it installed with our own effort, we contacted them again for an invoice. Their phones are NOT responding, and they do NOT respond to our emails. This company should NOT be trusted!

My wife and I bought our first super nice dishwasher (Miele) and found a deal on one that was panelless. We wanted to get a stainless panel from Appliances Connection and found one that was $350 that boasted compatibility: “The panel and handle combination fits any full-size Vi Dishwasher in our assortment and will harmoniously match the design of the Miele Range.” The week we got it, there wasn’t a bracket included to attach it to the dishwasher. It seemed like a small part and we thought we could get one from Appliances Connection. They delayed their responses for weeks, asking details about the bracket and not directly addressing questions about if this panel really could work with our dishwasher.

The company reached out to me. Unfortunately the management had been given inaccurate information. They refunded the damaged oven and sent a new one with a trucking company that specializes in fragile transportation. Monika, from Appliances Connection, personally handled my situation and has not only stayed on top of the return and delivery of my new oven, but has also been vigilant in keeping me informed. Looking forward to receiving my new appliance.

I ordered a washer and dryer on December 16, 2022, It is now February 14th, 2023 and I am due to make a second payment already and I still have not received the dryer. It took a month and a half and one payment made before I received the washer. I have made numerous phone calls and they just put a ticket in for you. I would caution anyone from ordering from this company. I would have rather paid Best Buy the $200 dollar delivery fee than to have to hassle with this company. They truly are the worst company I have ever done business with.

Ordered a vanity in early Jan. The website “claimed” it would ship within 2 days. Big lie. I had THREE notifications of delay, and each time the notice extended delivery by weeks. I cancelled the order. Fine print online said you had to call with a cancellation. I called. They said the manufacturer needed 72 "business" hours to process a cancellation. 72 Business hours which I didn’t catch initially, but translates to 9 DAYS. Ridiculous. Today, day 9. I contacted Customer Service. They claim they “can’t“ process the refund because “something is wrong with AMEX”. Total **. "Might" have to MAIL me a refund.

We purchased 12 appliances over a year ago, expecting some to take months to ship. The house was delayed 6 months so installation was also delayed. Incorrect items were shipped, matching items shipped separately and in one case match never came. The worst issue is that the oven’s package and outside appearance were undamaged upon inspection so accepted. It wasn’t until installation that major, unfixable damage was discovered and since it had been a year the company will not assist in resolving at all. Customer service has even hung up on us. We regret using this company as more research has uncovered that this is common and want to warn future shoppers.

I ordered a Bosch Dryer from this company Order #**. The company communicated exactly what the customer should expect about the product and delivery. In addition to product information provided free delivery and warranty in addition to quality product offerings.

1st day I used the big oven was 7 days after delivery and so excited to have our stove in time for the Holidays. We were away the day after it arrived so Christmas Day was our very first 1st use of this Oven. My daughter came so close to getting her face burned while I was right beside her. Thank Goodness She reacted quickly to what appeared to be a mini explosion from the oven when she opened the door. My husband has patiently been calling and emailing for weeks. We have not turned this oven on since. It took weeks before they responded with 1st we need to send someone out that took more time. The repair man said it need a new oven igniter!!! A Repair for a NEW stove that cost Thousands!!! Needs a new part!!! And dangerous!!!

Appliances Connection was fast and easy to order from and was the most competitively priced. The Whirlpool washer I bought works well for the price paid. It's quiet and cleans very well. My only partial complaint would be that even with the jet dry it doesn't dry completely. Especially with the plastics, which can be somewhat expected, but it also occurs sometimes with the glass.

The process of buying on the internet was easy and uncomplicated. I have not yet received the product but hopefully it will arrive in good time and good shape. So far I am very pleased with the process and was happy to find the microwave/convection oven of my choice at a reasonable price.

Usually customer experiences don’t go so well. You know, you call and can’t understand the person on the other line that is on the other side of the globe, or they’re kind, but can’t help you resolve your problem. Or, they’re not kind at all or you’re on hold for hours while you get transferred from person to person, explaining your dilemma each time.

Long stressful story short, it has been over six months now for them to evade any responsibility for defective products they sold and delivered, even though it was reported at the time of installation and within three days of delivery. They now ask me to get it resolved with the manufacturers directly with absolutely no shame. No wonder they only get two stars on BBB. Check all the reviews, not just here.

WORST EXPERIENCE EVER. This is a DANGEROUS company. DO NOT buy from them. We bought a $18,000 stove from Appliances Connection in June. There was a gas leak from the faulty stove and installation. The emergency gas company came and confirmed that it was ongoing leak. When Appliances Connection returned, they said the smell was from our "spices." National Grid came back and confirmed there was a leak still. We called the company again and this time they said they can’t have anybody come for a MONTH. While we had a GAS LEAK. The gas leak was not resolved from Appliances Connection who supplied the Stove and the Flexible Line. Do NOT buy from this company. Buyer Beware for your own safety. They couldn’t care less.

I ordered a top of the line Bosch dishwasher from AppliancesConnection.com. I was very happy with the customer service I received as well as the purchase price. I look forward to doing more business with appliancesconnection.com in the future.

Absolute garbage customer service. I ordered a refrigerator and it was delivered to doorstep. Left it in the box until contractor needed to install. It was out of 30 day window and they will do NOTHING for the fact that both top and bottom doors and back vent panel are smashed. Not my fault the contractors got delayed with labor shortages and illness and couldn’t get to Appliances until now. I had spoken to management on the phone and they said they absolutely would take care of it and walked me through the claim process. Then I get an email saying “nope, they won’t do a thing.” Terrible customer service, terrible policies and complete liars telling me they would fix it and then wouldn’t. Never buy from them.

Purchased an Asko dishwasher. Purchased delivery. Installation and install Kit was included. Took off work for install. Called night before, they left message they would have to cancel. Left an automated message for a future install date and if I agreed to confirm. I did not confirm because I needed to find a suitable date. They delivered anyway. I just happened to be home for an hour. They decided that installation was not possible because the existing hole drilled for the 5-year-old D/W drain was two small and call them back when I widened it --5 minute job. I called them back. They said they will be back in the area in 2 weeks. I decided it was too long and would hire someone myself. They took off with the installation KIT, I am trying to get it back. Also left outside my door a pile of trash in the street. Have called many times (5) to get the install KIT and a credit for installation. No Luck! Anybody with a reputation ie..local would not do this.

I had a complete order and paid for a freezer. Then I received a email for backorder of one month; which I understand for Christmas shortages. Sadly 5 days later received a email of cancelation, which was explained by increase by manufacture. What happen to commitment? What happened to integrity? I am a 22 yr veteran; which made me fight for the greatest country in the world for its values. If you are looking for a deal without security: this is the place. Recommend, pay a little more for some company that cares.

Appliances Connection does not have any quality control. We purchased a Ventahood from them that was obviously a returned item from someone else. Appliances Connection apparently doesn’t inspect returned items for quality flaws, as our box was missing its plug and installation screws, and the screws that attach the top of the hood to the side had been pulled loose and stripped. When I called Appliances Connection, I was told it was well beyond the time period that they will help me, but that I was free to contact them directly. They then put me on hold to elevator music while they looked up a contact number which turned out to be a generic 800 number I could have looked up myself.

Ordered a hearth pad at the end of Oct 2022. Initial promise date was end of Nov. 2022. Then delayed to mid-Dec...now was told delivery projected to be Mar 2023...yet the item is still being advertised at a price $200 more than what we paid. Suspect that those units sold at the higher price are being shipped first. Waiting for next correspondence to say order cancelled.

DO NOT buy anything from this company! Just a complete nightmare. We applied for their credit card to get interest-free monthly payments to purchase a dishwasher. This process took forever, more than a month to actually have the credit card in hand. Then I ordered the dishwasher and paid for installation and haul away of our old dishwasher.

Amazing prices and service. They couldn't make it any easier to buy a major appliance! I shopped everywhere and couldn't find a price that was better! I will definitely shop here for any appliance needs!

After surfing the web for hours I happened upon the site for AppliancesConnection because they had the lowest price on the refrigerator I was looking to buy. I was also looking for a washer/dryer combination with pedestals. They did have what I wanted but I had to piece them together. It was a little more work but doable, but other sites have the washer/drier/pedestal combinations all together and easier to shop. The important thing is that I found what I wanted, the prices were good, and I am happy that I shopped here.

We just did a full kitchen remodel and bought Samsung appliances from Appliances Connection and are very pleased with everything. The prices are great, no shipping charges, and no taxes. We also bought a Samsung washer and dryer a couple years ago and couldn't be happier with them.

To summarize, Martin ** from Appliances Connection provided excellent customer service, which I really appreciated, and he was able to resolve the issues I was having getting my appliances delivered. Most importantly, and what I appreciated the most, he was very thorough and stuck with it until things were resolved. Thanks Martin!

I am really pleased with my shopping experience. I bought a gas stove with convection oven and believe that it saved me about $200 on the price compared with sales prices in my area; plus the sales tax and the shipping was free. The delivery service they use is very good, the appliance arrived with perfect packing, within the time frame they had arranged, and the drivers were polite. Overall a good experience.

We received a damaged electric range, and the oven didn't work. We applied for a refund but the numerous people assigned to my case over a 2-month process were not very helpful or responsive, asking me to submit the same information documenting the damage multiple times, but only one person, Martin **, did an excellent job to complete the process. The numerous back and forths with different staff, receiving different/confused messages, arranging for a 3rd party technician, and a 3rd party trucking company, took about 2 months to complete, all the time with a nonfunctional oven.

AppliancesConnection is one of the best websites available - best prices, friendliest customer service, fastest delivery, always keeps customer informed on shipping status, and overall ``Can`t be beat`` knowledgeable customer service. Keep up the great work. You are #1!!!

Ordering was fast and easy. Now I will wait and make sure my appliance is delivered in a timely fashion and undamaged! My microwave was delivered in perfect condition. Will order from Appliances Connection again.

Was somewhat nervous buying a major appliance over the internet, but Appliance Connection had the best price I could find on my refrigerator. Their ordering process was straightforward and they shipped in a timely manner. They use freight shipping so you have to allow a little more time for delivery, but for the price an extra week was worth it. I highly recommend them.

Excellent ordering experience. Pricing was lower than any other site for exact range by far. Communication through the processing phase was very good. I haven't received the item yet, so I can't comment on shipping or condition of appliance received.

I bought a Sunbeam air conditioner from this company. It was delivered as promised and while a very heavy item, the delivery company brought it into our apartment (as opposed to leaving it at the door which would have made it very difficult to bring in -- and many delivery companies do this these days). The item works beautifully and was as described.

Our last three appliance purchases have been from Appliance Connection. They keep winning our business with an easy to use website, great selection and best prices. We are currently researching gas dryers and looking forward to another positive experience.

A+ all around. Flawless from start to finish. We couldn't be happier with the wonderful dishwasher that we got from Appliances Connection. Shipping was quick. The dishwasher arrived in great shape and was installed the next day and it works well as expected. Thankfully we did not receive a damaged item and have to go through the experience that we read that others did. I recommend that you pay the extra money to have it installed for you, as I did it myself (new dishwasher installation) and it took much longer than I thought it would and it cost me more than I thought only because I bought the wrong hardware and couldn't return it after opening it. Thank you!

Easy buy, easy delivery - great support. This is a great product and the size of it, even though written in the specifications, looks smaller when seen in real life than on the Internet. A mind illusion, I guess. Aside from this, it does not consume much electricity, it is not noisy, and cools items perfectly.

I had been shopping for a new gas, wall oven for several months. The prices both online and in-store had been moving up and down and the industry had clearly cut back on gas wall ovens. When I found one of the brands and models I'd been looking at along with an amazing price I ordered it online. It was delivered sooner than initially promised and, so far, we love it.

Ordered from Appliances Connection for the first time on October 31st, 2022 for a Frigidaire Window Air Conditioning Unit which has a pretty good price and after some price comparisons I decided to give Appliances Connection a try. Oh brother. What a mistake. When I placed the order the account said that it would process and ship within 48 hours. After 96 hours I checked the order and it stated that the item was on the way to the warehouse and would ship soon. I wanted to make a courtesy call to customer service to verify this information because when I was checking the order status I quickly clicked on the model number of the item I purchased and it stated that it had been discontinued and a new model and price was listed so I was very confused and didn't know what I would be getting.

Both drivers were absolutely perfect, polite, accommodating, and professional. The delivery team was great; it was refreshing to see men of this caliber doing a good job in this day and age. They also kept me advised as to when and where my delivery would take place, excellent job for all parties involved!

Appliances Connection is an absolute nightmare! I spent nearly $30k on appliances from this company and EVERY SINGLE ITEM has been damaged and/or doesn't work, and ALL items have been extremely late for delivery (almost ONE FULL YEAR from the date of purchase)!!! The 2 double door Fisher Paykel refrigerator freezer units ($7k+) were both dented in on the doors and drawers and frame. Appliances Connection only offered a $50 credit. The Marvel beverage refrigerator ($3.5k) arrived badly bashed on all four sides and never worked. Appliances Connection made us go through the hassle of having a Marvel rep come to our home and see if it could be repaired. It was not repairable. We had to wait EIGHT (8) months to get a replacement, but only after extreme hassle.

Appliances Connection was great for finding the perfect stove for my mom's birthday present. We had looked at several sites to find one that would fit in her small kitchen space. Most places didn't have any options that would really work. AppliancesConnection had several and at very competitive prices. Their site was easy to navigate, find what we needed and place an order - with several payment options.

I bought a refrigerator from this company. I paid for the installation as well so I don't have any problems later. One man in a huge rush delivered the fridge plugged it in and left. We later realized that the fridge doors get caught to each other. The fridge is completely crooked. One leg was damaged during the shipping or they sent us a damaged unit from the beginning. Over a month of calling these guys also sending numerous messages I finally decided to return the unit. NO LUCK. They keep sending you around a circle. Never buy from this company. If anything goes wrong with your purchase, you're on your own. I am paying out of pocket to a third-party company to come and see if they can fix the fridge. A big IF.

Called to inquire about an extended warranty that I purchased with a new refrigerator, as well as the purchase date of several appliances purchased just over three years ago. The customer service representative was very helpful and quickly found the information that was needed. My experiences with purchases and help received make it so unless it's an immediate need future purchases will be from Appliances Connection. I live in the Western States so shipping takes longer.

After some issues with delivery and a missing part, Appliances Connection stepped up and remedied the situation to make me a happy customer. It's always good to see a merchant fix an issue and make a customer happy. Oh, and the washer/dryer pair I purchased are great products.

I have done numerous transactions with AppliancesConnection over the past couple years and they have ALWAYS had the best prices and amazing customer service. Victor is my go to guy and he always seems to be available and has the right answers. Will continue to do business with them again and again.

My Galanz freezer was missing the set screws for the handle, that attach it to the door. I called both Galanz and Appliances Connection to notify them of this problem. Had to leave a message with some secretary who was dumber than a bag of hammers, in both cases. NEVER heard a response from either company - very poor customer service, and I will NEVER use either of these unreliable companies again!!!

Do NOT buy anything from Appliances Connection. We purchased a refrigerator from them in May. They delivered a unit that was very badly damaged - we did not realize the extent until after the delivery people had left. They sent 1 repairman - he recommended replacing the unit completely. Four months and dozens of emails/calls later, they are still refusing to replace it or send another repairman. We have filed a complaint with the BBB.

Do yourself a favor and order from somewhere else. Placed an order with Appliances Connection in March of 2022 for an entire suite of appliances. The fridge arrived in May, damaged. The replacement arrived in late June only to be the wrong size. While going through the original order I noticed that someone took it upon themselves to change the size from the originally ordered 32" to 36".? There is a reason why a 32" was originally ordered, 36" will not fit in our kitchen. On top of it, through our own research, we came to find out that the black stainless steel fridge we ordered has been discontinued and was no longer available. Nobody from AC notified us of it, their solution was to change the fridge size on us.

I purchased and paid them for a new refrigerator and for the installation of it which was done in July. We noticed shortly thereafter that the refrigerator was tilted to one side. which is aesthetically unappealing, makes it difficult to open the freezer door and could cause damage to the mechanics of the refrigerator. The incorrect installation has also caused damage to the cabinetry. I spent hours and hours on the phone trying to reach them, wrote three letters to the CEO and still the problem has not been resolved. No one from Appliances Connection has communicated with me. They have been unresponsive and have not corrected the problem.

I paid for delivery, installation and removal of my old dishwasher. The delivery took a very long time. When it was finally ready to deliver a very rude delivery person arrives and immediately starts claiming I need to pay extra to go up stairs, $50 per extra 7 stairs! What a joke! I naturally declined this generous offer. They come in, take a quick glance at the existing dishwasher and claim they can't install because of the existing pipes. They call their manager and come up with a flimsy excuse "copper is too fragile", they can't be liable because of leaks. And leave as quickly as they arrive.

Tried to leave a negative review on their website and the system wouldn’t let me. They only have positives reviews on their site because that’s all they allow. Such a shady awful money hungry company. I’m still waiting on support from an ILVE stove that arrived damaged back in May. It’s been 6 months and I still don’t have all the replacement parts. I also chose Appliances Connection because they said they would install and show you how to use the oven and all the features. That definitely didn’t happen. In fact, the delivery driver laughed at us and said this company does this to everyone and then people get really upset with them. They said they aren’t qualified to install. We had to pay hundreds to have it installed safely. The customer service team has also been extremely rude. The responses take a month (not exaggerating) and often don’t address my questions.

I'm happy with the phone call consult with Marin **. I called for checking the delivery status for those shipped appliances as well as changing the delivery address for those back-ordered ones. Martin is very kind and patient.

I bought a freezer, 1st the bozos delivered it & yes they work for them as they pay them to do a job! A sorry crappy job. They called me, told me on way, I said ok I am like 10 minutes out, within the hour it states I am given time for delivery, they delivered my freezer Up a porch by dolly, stated I signed for it which I did not, guess too stupid to see I had cameras all over including us bringing it into the garage still boxed up, we opened it & seen dented, I asked for a percent off. They gave it to me at Appliance Connection. Well I noticed not freezing properly. Another bozo crew came out along with GE & stated nothing could be done. Well Appliance connection said if I did NOT want it I would pay to ship it back? HELLO! I could call my card company & just have it removed.. as not my responsibility as I could NOT tell it did not work till plugged in.. they are saying because used?? Biggest idiots I have EVER dealt with,.

This company is outstanding. Excellent comparison website shopping for our new dishwasher. The best price, easy ordering and fast informative order processing. Appliances Connection kept me informed every step of the way through delivery and even checking to see how my experience was afterward. Their shipping was amazing. They called to setup a delivery time and made the delivery time (First time, On time). My appliance was delivered brand new and pristine. You can tell by their excellent customer service that Appliance Connection wants my business. They will have it again.

I have now received the product. The unit was received very quickly and a very good price. I will definitely deal with these people in the future and I would definitely recommend them. Excellent transaction! Thank you.

So pleased with my first time purchase (refrigerator) that I am contemplating ordering a double wall oven now to match even though my existing ovens do not yet need replacing! I saved a lot more than I would have by ordering locally and paying shipping and CA taxes. Have already recommended Appliances Connection to many friends.

I did a google search for the range I wanted and Appliance Connection had the best price. I called AC and the representative I spoke with answered all the questions I had. He was very professional, offered some purchase options, but was not pushy. I would purchase from Appliances Connection again easily.

So far I am very pleased with the service and pricing offered by Appliances Connection. They have an excellent selection of product with great pricing plus they have all the rebate information available while looking at the product. Excellent service so far!

I couldn't believe my good fortune in getting my new wall oven from AppliancesConnection. First I picked out the exact oven I wanted and discovered the link to AppliancesConnection with the best price anywhere. Furthermore, I got free delivery right into my home. And there was no sales tax. I saved a bundle and the oven arrived in perfect condition.

With supply chain problems, we are all looking far and wide for the items we need for our projects. Unfortunately, sometimes that means working with various e-commerce or remotely located businesses that are hard to trust. Appliances Connections has a great and easy to use site that gives real time inventory. In my case, that inventory was very accurate and they were able to partially ship a complex order quickly. One item was delayed and when I inquired about an alternate version of the same item, the support rep immediately made the substitution and the item was on a truck the next day!

Free shipping and delivery were the main reasons I chose Appliances Connection. It's a great value. The wait time (2.5 weeks) to receive my freezer was well worth it. I also liked the AM delivery. It felt odd at first that it would be delivered between 5am-9am, but it still allowed me to get to work on time. Great service.

Finally someone wonderful. I bought a speed queen washer and dryer and the beginning of the transaction was great we got it delivered within two business days very happy about it and delivery people were very nice and thorough. Unfortunately the dryer had a big dent in it so it had to be taken back. That’s where a lot of my aggravation began. I spoke to many customer service reps who gave me false information or were not the most polite. But then I was transferred over to Miss heavenly Pauling Who is so incredibly kind and patient I can’t even begin to express how appreciative I was.

Shipped range thru AM TRUCKING which is HORRIBLE!!! Lied to me 3 weeks in a row on delivery dates. Finally called and requested refund after several times calling trucking company and Appliances Connection. AC send several emails to trucking company which were unsuccessful for getting any results. OC should not use that trucking company!!! Reviews show only a 1.31 rating!!!! I am supposedly getting a refund (7-10 business days) which I think is ridiculous it takes that long especially since it was from no fault of my own for needing the refund.

Delivery was fast. The air conditioner was in fine shape when it arrived. Making the purchase was easy and hassle free. A big plus was the FREE shipping. It was the lowest price anywhere. I'm looking forward to buying a refrigerator from them in the near future. Keep up the good work Appliances Connection.

I would give this company a big fat zero if it were allowed. DO NOT DO BUSINESS WITH THIS COMPANY! If you had a good experience then you were one of the few lucky ones. Buy local!! I could write a book on our experience, but I will make it short as possible. My legally blind husband was at home to accept our refrigerator. I called them when I found out they were going to drop it at the first dry spot after I had paid for installation. The guy told me that wasn't available in our area, but he would upgrade us to the white glove service since my husband is blind. Well, that white glove should have been ran thru the mud. A third party delivered it, and tried to shove it thru the front door and never bothered to tell my husband how badly damaged it was. It didn't fit so my husband told them to put it in the garage and they banged it all around putting it in there.

I ordered a set of matte white Cafe appliances in November 2021. I received everything in early 2022 except the range. There has been no communication from Appliances Connection about a delivery date. I call them every few weeks but am told it is on back order and they do not when it will be delivered. Yesterday when I called I was told December. The funny thing about this is on their website it says that if I was to order it today it will be delivered in September (this date keeps changing by the way). I don’t know why they are selling a product that is on back order for more than a year and saying that it will be delivered with a month.

Good experience, I thought this was the Appliances Connection that I had bought from locally in the past, but not so. Still buying online and from so far away turned out ok. Product pricing was great, delivery might have taken a bit longer than expected (instant gratification syndrome!) but overall it was fine. Worked out well, delivery crew was fine and courteous and helpful in removing old fridge and placing new one. No complaints! Will do this again! Recommend to friends and family as well.

DO NOT BUY ANYTHING FROM HERE. THEY ARE THE ABSOLUTE WORST. I purchased a washer and dryer back in April 2021. I finally received the washer in October but no dryer. The company thought the dryer was delivered at the same time but it wasn't. It took months for them to find the dryer and get it delivered to me. I eventually received the dryer in January of 2022. I went to have the items installed but the washer was so badly damaged (dents everywhere, screen cracked, front panel hanging off). It was unusable. I contacted the company and they would not replace the item. I had a repairman come look at the washer and he told me to buy a new one. Total waste of time and money.

Recently bought a new house and wanted to buy good equipment for my new house. AppliancesConnections had a very high reseller rating, easy to use website, and the best prices I have seen online. The experience so far has been very good.

I was researching range hoods, and I ran across at least 5 reviews that were given verbatim for multiple companies' hoods. Either these folks are buying multiple range hoods from different companies or the reviews are fake and likely paid for, which I know is now a common practice. I can't rate the products themselves, and I'm not saying this company is unique in this practice, but do your own research and be skeptical.

The Appliance Connection web page ad indicated the dishwasher would be "shipped" within a couple days. I obviously thought that meant it would arrive at our house in a couple days. Instead, it turned out it would be *at least* 2 to 3 more WEEKS for delivery. I considered that to be unacceptable and requested that my order be canceled just a few days after I ordered it.

I wanted to post a review of appreciation and thanks to Mario and Antonio. They delivered our oven tonight. I have not met any delivery people as helpful and nice as them. Please tell them thank you for us! We truly appreciate their help!! You have two great employees!

I purchased a Viking range and dishwasher at the end of June 2022, not only did it show up 2 weeks later than agreed, the "white glove" delivery service damaged my floors, did not install either appliances nor removed the original appliances as paid for; As if this was not enough, they provided me with damaged goods with dents and scratches!! I paid close to $8000 for high end products and service to receive neither; Customer service does not exist; Told that the door is functional so they may reimburse me $150!!! (Analogous to buying a brand new Bentley with dents in door and told, "hey it drives!" Are you kidding me?!) Then told in order to receive a new item I would need to pay AGAIN to receive it and then reimbursed after the fact!!! Dupe me once shame on you...twice...nah!

We got our delivery yesterday morning, and I'm really impressed with you guys. We've been renovating our house for months and have been getting quite a few deliveries, and by far, your team has been the BEST. Excellent communication, on-time, and took great care of our shipment putting it in our garage for us.

Appliances Connection is refusing to replace a range that has never worked. They keep sending me to the manufacturer who will not respond. I was sold a lemon and have not been able to get a replacement in 6 months.

Just doing this review to advise people never buy from this company. I bought a Dining table set on 6/7/22, since I bought it, I have been trying to track my order, called and they send me an email with tracking number and website. Month after still the tracking link show nothing. I emailed and called several times and always they gave me same tracking website. On June 29 I received a text regarding schedule delivery, I open the link provide my tracking number, zip code and then it shows that was not able to schedule delivery yet. I wait and two weeks later decided outreach them again with no update, always they send me same link that show nothing.

I spent $25k, got installation services for a dishwasher, sub zero fridge & freezer. They did not install. They did not haul away. Now bringing fridge and no install/haul away. No phone answer. FURIOUS.

On 6/25/22 I purchase a Miele stovetop online. I screenshot the ship date which stated it would ship 6/27-6/29. They didn’t ship it and after I inquired as to why they “created” a shipping label online with FedEx. It is 7/12/22 and they have still failed to actually turn the shipment over to FedEx. They have failed to respond to my inquiries until today when I called over 20 times demanding answers. First told FedEx has failed to print the label and deliver it to them, then telling me that FedEx has failed to come to their warehouse since 7/1/22. Never once apologizing and refusing to cancel the order every time. My order status reads ”SHIPPED” however, the have not met the legal definition of shipped and continue to blame FedEx.

I bought a four piece appliance package here and couldn't be happier. They had great communication throughout the entire process and they arrived much quicker than expected. Nice online experience. You don't have to go to your local Big Box stores and pay more to buy appliances...those guys will even charge you for delivery. This is the way to go.

Ordered a washer and dryer, not only were the prices cheaper than anywhere else delivered. I had a question about my order. It was answered quickly and promptly. Stuff arrived new in box, no dents dings or scratches of any time. I would order from them again in a second! I also got their extended warranty which was a deal compared to any others I could find.

Best price around! The website was easy to navigate, my new stove came when promised, the delivery guys were great and the stove is just as described. Couldn't ask for a better experience and I will be recommending Appliances Connection to my friends.

DO NOT BUY FROM THIS COMPANY!!! I purchased my appliances before from Best Buy or PC Richard's, not sure why I change that this time. I bought a 6500$ Thermador Range from Appliances Connection. The salesperson, Natasha, was very nice during the purchase process. After that I started having problems, first there were mishaps with the delivery. Trying to contact them I spent hours on the phone. Finally, they delivered and installed the range but it does not work. Contacted them the same day and since, I keep calling them to try to get it solved. I had to call myself Thermador and the service date is more than 2 months after purchasing the range. We are now for all this time with no functioning stove. I keep calling Appliances Connection, hours and hours spent on the phone with no result. Again, do not buy from them! They are nice when they are selling you the product but all that stops once they take your money!

Be very careful before ordering from this website. The website will say the item is available and list a ship out date, but after the order is placed you will receive an email that the item is backordered. Upon calling customer service to cancel the order you will be told it will take 3-5 days to cancel and 7-14 days to refund your credit card. False advertising at its best!!

Easy site to use, good prices. Plenty of status emails so you know things are progressing. They had what I wanted, something the local appliance store would not be able to get for 3 weeks. Given we have a need for it now, so the electrical supply can be sighted, I couldn't wait that long. I can't rate the shipping yet, as it just shipped today. Shipping was free so 5 stars on that price.

Very competitive pricing. Beat anyone else that I tried to find online and in stores. I will continue to use this as my go to site for appliances unless someone else out there drops their price to match. Great site. Would recommend to anyone!!

I take full legal responsibility for the following comments. It was a horrible shopping experience, My Order Number: **, on 06/14/2022 I ordered a washer and dryer from this company for $2126, but after I placed the order same day and found out that the dryer I ordered was not gas, I immediately asked them to cancel Or change the order, please note that the order and the request to cancel or change were issued on the same day yesterday from 06/14/2022 to today-06/29/2022. I have contacted them many times, but they put the blame on each other, the answer the customer service gave me was: “the order cannot be cancelled only waiting."

This is my 10th phone call (at least) to get my issue resolved. Appliances Connection came out the first time to install my new dryer in my new house and they forgot to put the vent in the back. The only reason I know this is because the pedestal that goes underneath the dryer was damaged so they had to come back and install a new one. Two weeks later when the part came in, the installer then told me the first installers did not hook up the vent correctly. Before he would install it for me (I had to tell them I paid extra for installation) he called the company to make sure I was telling the truth. He then installed it but incorrectly so I get an error when using my dryer. It will not dry my clothes because of the vent being installed incorrectly.

I ordered a washer/ dryer set on March 31, 2022, with installation kits, extended warranty, and pedestals. The washer/dryer was delivered on April 18. Not bad, but the rest of the merchandise was not. So, the delivery company unloaded the crates and placed them in my garage and said, "We will leave them here and when we come back next week after the pedestals arrive, we will uncrate and install them at that time." Great plan at the time, or at least I thought.

I purchased a refrigerator and dishwasher from this dishonest company. Man, that was a mistake to trust them. They sent me used, badly damaged appliances, when of course I paid for new ones. They promised compensation for the condition of the appliances they sent me, but after repeatedly sending them evidence (even the delivery guys collected an entire file documenting all of it) and requesting action on it for weeks, they ultimately gave nothing but an offer to return the appliances (so they can try to dump it on the next unsuspecting customer). They took my appliances which were older but still worked, and will not return them to me. THIS. IS. STEALING.

I’ve had the worst experience dealing with @Appliancesconnection. Customer service has been terrible. I ordered a Samsung Refrigerator. After waiting 7 hours for delivery (3 hours after the 12:00-4:00 window btw). The fridge was never even unloaded off the truck as the hinge’s and coil were damaged. The driver showed us pictures. It was also dented. I’ve contacted customer service three times. First time disconnected and they never called back. Second time told my ordered fridge was now out of stock. I was then connected to sales person Douglas. After holding for over 5 minutes I was disconnected again! Called back and customer service connection to sales again. Asked for Douglas. Left message. No response.

Everything was great with my order, I just wished the shipping company would have gave me more than 15hr heads up on the delivery. It's difficult to take off the next day from work when you get called at 6pm the day before. This shipping was ahead of time which was good.

So far the experience has been great. Starting with excellent pricing. I've been buying IT technology equipment online for many years and have experienced many online sites and this one was easy to navigate and easy to procure what I needed and very quickly. I have received a few emails confirming my order so far and waiting now for the shipment to arrive.

I spent a lot of time trying to find the most competitive price to buy my AC, AppliancesConnection was always at the top. Also, selecting and filter options made me selecting and buying what I need very easy. I do recommend the site for anyone who is looking for appliances.

Original dishwasher sent to us had defects. We ordered another one. But it arrived dented so we refused it. Replacement was sent months later. We paid for installation, but the delivery person refused to install it because "installation" was not written on his instructions. (Customer service later admitted it was the company's fault.) He removed defective dishwasher. But when he left our home, unbeknownst to us, he disconnected our hot water and some other tubing, and our whole kitchen flooded when we turned cold water on to try to wash dishes. We now have no dishwasher and a flooded kitchen floor.

Ordering was easy and the initial price was good. Unfortunately, the product arrived damaged. Thankfully I'd signed up for the white glove delivery service so the damage was discovered and confirmed by shipping company personnel. Appliances Connection's customer service had closed for the day, but the delivery personnel for the shipping company contacted their management who then immediately contacted Appliances Connection. Delivery personnel with the shipping company were extremely nice and helpful as was Appliances Connection's customer service. I highly recommend paying a little extra for the white glove delivery service whenever furniture is ordered online so the item is unpacked and thoroughly checked by delivery personnel before leaving the item.

My dishwasher quit after 10 years and checking with 3 big box stores was unable to find anyone who knew what a dishwasher was no less what to recommend. I found AppliancesConnection online and their prices were very competitive and their help was informative and knowledgeable so we purchased a dishwasher from them. It has only been 3 weeks so I have no long term knowledge of the produce but so far I am very pleased with the purchase.

I placed my order for a refrigerator and a range hood with AppliancesConnection, and they gave me a nice discount for purchasing two items at same time. The order was processed and ready for shipping within 48 hours. A couple of emails have been sent out to inform me about the status of my order. I'm very satisfied about their website, product and service.

I purchased a microwave for a rental property. Transaction was fast, delivery was very quick. Only issue I had was that per Appliances Connection policy, I was required to fully inspect the delivery before accepting the order...problem was that UPS dropped it off at my garage door and did not even ring the bell to let us know it was here. I know this is not really an issue with Appliances Connection, however, they should ensure their delivery companies are allowing their customers an opportunity to follow their policy. Overall, I would absolutely order again from this company.

BUYER BEWARE. HORRIBLE CUSTOMER SERVICE!! They sent us a damaged dishwasher and expect us to pay to have them take it back. We a purchased a Bosch dishwasher from this company. When we received the dishwasher there was no apparent damage, but upon preparing to install it, we discovered the door clips/stays on one side were broken. We contacted the Appliances Connection immediately (within 30 minutes of receiving the unit). They said we would have to open a claim ticket which we did. After two weeks worth of back and forth them their "solution" was to send us a new door. We told them it was unacceptable as we had paid for new dishwater not a refurbished one, nor should we be responsible for having to make the repairs ourselves.

I had made a mistake in the order, called them up the next day waited for 10 minutes on the phone the person took care of the mistake pleasantly. Have been receiving regular email updates about the order status. So far so good.

One phone call was all it took. A very professional representative answered my questions and took my order while I was on their website. That's the last contact I had with Appliances Connection, other than an email confirmation and shipping updates until the freight carrier called to confirm his arrival date for delivery. The freight carrier driver and helper carefully unloaded the oven and placed it in my garage. They then opened the container in my presence to check for internal damage. I would not hesitate to order from AC again.

At this stage of the process I would say that I am very pleased with Appliances Connection. The information concerning my order was thorough and prompt. Their having the lowest price for my purchase also was a factor influencing the decision to buy from them.

This is the second time we have ordered from Appliance Connection. The first time was for a stove and everything went smoothly. Recently we purchased a convection microwave that arrived damaged. The microwave worked perfectly and the damage was in a place that it would never be seen. I contacted Appliance Connection and they offered to either do an exchange or refund me a percentage of the purchase price to keep the item. I chose to keep the item and would not hesitate to do business with them again.

They had the best price for the appliance I was shopping for. They kept me informed via email as to when my order was placed, shipped and when to expect a call from the delivery service. I will consider ordering more products through this company. My order came in a very timely manner.

The products I ordered came exactly when they were scheduled. One appliance had some damage and the driver called Appliances Connection and they ordered replacement parts right away. The parts are to arrive at my house in a week to 10 days and I am to inspect them and call Appliances Connection for them to install. So far I cannot complain about the service.

Purchased LG Dishwasher in Oct 2021 but not delivered until Jan 2022. The delay was not the issue so much but the post delivery. The dishwasher was received in Jan 2022, after installation is developed a small leak that has turned into large leak. After plumber was called and confirmed the dishwasher was defective, LG refused to honor their warranty. Contacted Appliances Connection who refused to help mediate on our behalf being they are the distributor. Experience overall between the two companies has been frustrating especially paying the amount for this dishwasher with nothing to show for it. We have had problems since day 1 and no one wants to own ensuring we are satisfied.

It was easy to order and, it was delivered in a timely manner. The delivery truck driver did a good job getting it into the house and the range arrived in what appears to be perfect condition. No dents or cuts in the cardboard shipping container either.

This was a very detail website around each product. I loved the additional rebates and sale promos. I like the buy now and ship later concept. You had the lower prices on both products and I have been looking for months at both the refrigerator and stove.

Below is what I wrote to the BBB. I really wish I had looked there before doing business with them. There is a reason they have a D+ rating. Please be aware. I originally ordered a generator from Appliances Connection. Several days after my order I was informed that the product was out of stock and no longer available. Appliances Connection then canceled my order. I went to another retailer and purchased the generator soon after they canceled my original order. A few days later I received shipping confirmation for my new order. When I met the truck driver to pick up my generator it was pouring down rain. The shipment contained 2 crates with all boxes in good condition. I took them home and stored them.

Our microwave gave out on us - and we were looking for the same one. I found it on AppliancesConnection.com - but then found a bigger/nicer model for less money on the same site! With free shipping - there was nothing to lose. We received it in a week and absolutely love it! This is my second purchase with AppliancesConnection.com and I will keep coming back.

Appliances Connection is REALLY my go to when it comes to searching for good, reliable appliances for my home! Definitely would recommend to anyone (and I have on multiple occasions) who is looking for what they need for a much better price than most retailers offer!

Quick easy ordering process. Good prices. Shipping service is slow. YF Logistics was supposed to arrive between 11a-5p. They called at 830p and said they were 45 minutes away. 915p they arrived and all packages were in great condition.

The customer service has been thorough and supportive throughout my experience. Especially Nino ** who was helpful in figuring out that my order will be running on time. We needed updates on our order and they were very helpful in keeping us updated.

I was having some delivery issues (multiple vendors, not sure who are when deliveries would be made) and Nino ** was very patient, thorough, professional, and courteous in helping me resolve those issues. I'm very satisfied with my overall relationship with Appliance Connection.

The delivery was fine, the price was excellent, and the item arrived with no damage. My only complaint is that, when we ordered the stove, we asked for delayed shipment for two weeks. This was never acknowledged and the stove arrived a week earlier than we anticipated, which required us to scramble to find a place to temporarily store it. I'd suggest that the internal communication between order processing and shipper/delivery firm could be a bit better.

This company is trash. I placed a order with a card they approved me for and they canceled my order so basically I got a card that is worthless so now I have to cancel the card. What's the purpose of having a card I can't use.

I have been looking all over the internet and price shopping in stores...prices do not compare to the savings at AppliancesConnection. The delivery driver was very experienced and took care in off loading my appliances.

I really liked the curved front, noise rating & level of suction of the range hood I chose so I searched all over the internet to find the best price. With appliancesconnection.com I got free shipping, points accumulated towards my frequent buyer account and a coupon for first time purchase. Drivers were friendly and prompt. I was emailed each step of the way, from my order confirmation through my delivery.

Nino ** answered all my questions and followed up via email. I was able to get my order status and confirm that the order had been processed. It was quick and painless. I spent no time on hold, as they took my # and called me back within minutes.

My dishwasher had gone out and I went to the internet to review the best choice in this appliance. After making my choice, I did a little more research on what this machine would cost. When I came across the AppliancesConnection website I was amazed at how much money I could save. It came very quickly by two young men who delivered it to my front door without scratch or dent or any quarrels whatsoever. I now have a wonderful top of the line, extremely quiet Samsung that was delivered to my door cheaper than a lesser model I would have had to pick up at one of our local stores. This model would have cost me about 5 to 6 hundred dollars more locally. I will indeed be a return customer at AppliancesConnection.

I purchased a Speed Queen washer and the dryer from Appliances Connection. I had a very good experience dealing with this company. Speaking with with their employee Nino ** was a real pleasure. I was given a detailed info about the items I was about to purchase. I was pleasantly surprised by an attention to all of my questions.

I am so excited to find this bedroom set - I have been trying to buy this beautiful furniture for about a week now and I've had SO much trouble...Thank you for your quick response and for using PayPal!

The microwave drawer we ordered came in pristine condition. It took a little longer to get the microwave shipped but the shipping was free. Thank you for your wonderful service and communication during the order and delivery process.

Ordered a Bosch Dishwasher on February 22, 2022. Was told by this company that it will ship in 4-6 weeks. It has been 11 weeks already, and the product hasn't been shipped. However, if I was to re-order the same item, the website continues to state that it will ship in 3-4 weeks. During theses 11 weeks, multiple e-mails were sent and made phone calls were made. E-mails stated that the item will ship on April 11, then May 1st. Over the phone I was getting responses that I should get the product pretty soon. Finally, I was able to get a sales representative (probably the only honest person working there) who told me that there are 471 orders pending for this particular item, and the person who ordered it 2 years ago hasn't received yet... When I asked this person why their website continues to advertise that this particular model will ship in few weeks, I received a suggestion to try to guess myself... So I did.

I bought an appliance from this company. The appliance was all broken upon arrival at my home and we refused the delivery. Appliances Connection pleaded with us to keep the unit and not return it and in exchange promised to reimburse us for 10% of the purchase and would extend our FULL warranty for 10 years "no questions asked". Today I had to ask for the unit to be repaired under warranty. I first got the run around from the company saying the order did not exist, then that I did not have the right order number... all kinds of excuses. I was then given a warranty company's phone number to call. The warranty company said I had NO warranty and that Appliances Connection OFTEN lied to their customer about warranties that they never purchased for their clients.

I wouldn't hesitate to buy from Appliances Connection again. I compared prices on my dishwasher, and Appliances Connection had the best price on the Internet. My email correspondence was answered promptly. Their delivery company called and told me when they were coming. Easy purchase without a problem.

Excellent dishwasher, very easy to operate. Cleans dishes spotless. Moves around easily. Love the convenience of not having to wash the dishes, now I can spend my time with other projects. I would highly recommend this dishwasher to anyone considering this purchase. I would also recommend purchasing from ApplianceConnection, they have the best price, delivery, and service. I'm very happy with the purchase and service from ApplianceConnection.

On March 14, 2022, I ordered the Best Cattura downdraft vent from Appliances Connection. I was told that the item was back-ordered and expected delivery was 3rd week in April. On April 22nd I received an email to call a specific representative about the order, called that day, that agent was not there and was told no one could tell me any information about the order. Called back on April 25th to be told that the item was discontinued and I would have to choose another item.

We love shopping at Appliances Connection, great products, great prices, and they keep you informed from order entry thru shipping. Our last purchase was a washer dryer combo. Delivered on time, at a great price, and in beautiful shape. We highly recommend this LG combo. With new space age cleaning, with the great smell of steam drying. It cannot be beat.

AppliancesConnection is very helpful. I called a few times to get product information and everyone was able to give me an answer. I love that they are able to hold my order for shipping so I don't have to wait until the last minute to order and take advantage of rebates. Only thing is that I wish they let me do enter the hold info right at checkout but it was not a big deal. Can't wait to get my new appliances in. Prices are unbeatable!

I recently placed an order for a range hood insert. I specifically ordered an item with an internal blower because of my installer's specifications. My range hood was showing as out of stock for 2-3 wks which was fine with me. I received the wrong item a week later and when I asked for them to take it back, they are trying to claim that I placed the order for the range hood with an external blower. I did not. I called immediately upon receipt of the wrong item and the CS rep said she didn’t know why the item was switched and that her screen showed my item wasn’t even shipped yet (which it shouldn’t have been if it was the correct hood). I have gone back and forth with this company and they are now ignoring my communication. Horrible customer service and an unwillingness to fix mistakes that they make. Don’t buy from this company.

I bought all of my kitchen appliances through the Appliances Connection. I did not purchase a maintenance plan at that time. They sent me an email 10.5 months after purchasing them asking if I would like a maintenance plan. I called and was able to do it immediately. I appreciate the professionalism and prompt service.

I live in Portland, Oregon. I bought a Miele dishwasher online at www.appliancesconnection.com back in November, they included installation for additional $49.99. Their initial ETA was in late November, but they missed the ETA several times, I ended up waiting until 1/21 that's when they shipped the dishwasher. The trucking company Appliances Connection contracted supposed to come out on 02/17 to deliver and install the dishwasher, but when they arrived, they told me that they only deliver, they don't do installation at all. The truck driver called their manager and confirmed what he said in front of me, the truck driver said Appliances Connection always do this to their customers, they know the dishwasher won't be installed but they still sell the dishwasher with installation service intentionally.

Waited 9 months for a refrigerator, kept calling and they kept running my credit to make sure. Financial dept was rude. No one told me I needed handles purchased separately. Kept waiting and by chance saw the higher model was in stock so purchased that one for $3k more. Was told by several reps that since I purchased the white glove delivery they would install and haul away. The day of delivery happened to check with delivery service to find out it was not included. This company has extremely poor communication, Didn't tell me a different model was available, that I needed to purchase handles and told me white glove included install and haul away. Had to pay the delivery service another $500. Miserable experience.

Well first I would like to say that it specifically says fast free shipping and that is not at all true. Second they were supposed to deliver within 5-7 days also, Not true! It took a whole month and I had to call and talk to someone and they gave me a date but that did not happen. I called again and they apologized but then did it again. I called a third time and talked to a woman and she said that their shipper quit and that now I have to go half with the company and pay $800 dollars if I want it shipped. Not only that but once I get the product they leave it on the curb with a big pallet in the freakin pouring down rain! I should have not paid $400 for shipping and I did not get to inspect the product because the Truck Driver pulled off. I am very disappointed and I would not recommend this company to anyone!

I placed an order with this company for a refrigerator. There was a problem delivering my original purchase but they allow us to cancel that original purchase and gave us the option to replace it. They also gave me a 10-year guarantee and free installment for the delay of the original purchase. Great company, I would order from them again.

We purchased a Blue Star Range on Sept. 22, 2021 and was told it would take 6 weeks for delivery. Ten weeks later, (Dec. 7) it arrives....but Fragile Pak won't bring it in the house---drops it on the driveway and leaves! 15 phone calls and two months later Feb 10, they put it in the house---and it's damaged. We return it. We're told it will be 3 months to replace it. Our next mistake: Sales person says we have a Capitol Range that can go out today..."you'll get it in 3 weeks". Ok. Oven actually ships out 3 weeks later---March 4. Arrives April 1 to final warehouse. Now April 8....Fragile Pak refuses to deliver it, Appliance Connection won't refund it, and we have no oven. Yes, we feel stupid getting fooled like this. Beware!

This is the worst company ever. We purchased a washer and dryer in November 2021. They delivered 6 weeks later and delivered a broken dryer. It took 4 weeks for them to agree to fix it but never came out to service us. We then demanded a refund. They refused and said they had no reason to refund it. We threatened a law suit, bad review etc... They finally agreed to pick it up. It took them 4 months, last week, to pick it up. They are now refusing to refund us. All this time, with a new born, we were unable to wash our clothing at home since we could not afford another washer and dryer. They did not care about our issue and ONLY wanted to screw us for their sale. Horrible customer service, product quality and should NOT be in business. Check out BBB on them. It is horrible what they are doing to the public with their company. Buyer beware!!!

I recently bought a 48 inch Ilve range. It was not working properly after installation. I called customer service and Nino was very helpful troubleshooting the issue of the main oven not working and had it resolved in a few minutes!

For the sheer disregard this company has for their customers, I am eager to write a lengthy review including all of the details of the absolute nightmare this process has been. I wholeheartedly believe that it is worth it, if I can spare anyone else from making this mistake. Upon deciding to buy a Frigidaire double oven, the Frigidaire website recommended ApplianceConnection as a good place to purchase this from. The purchasing process was easy enough however they did not communicate until after I placed the order that shipping delays would be problematic. True this was not ideal, but I understand these things happen and patiently waited.

I bought four appliances from appliances connection and when I received them all but one had damage and two were completely unusable. They want you to inspect the products before the delivery truck leaves but in are case that was not possible. It was raining and we have stairs to go up so unboxing at that moment wasn't going to happen, plus the driver bolted as soon as I signed the paperwork and went inside to grab a dolly. When I unpackaged the oven it was completely destroyed and after being bounced around for a few days the company decided to pick it up and refund our money. They sent a new handle for the refrigerator but when we hooked the dishwasher up it leaked over and under the new flooring we had just put down in our remodel and that's when we discovered the damage to the top of the appliance.

Beware, they falsely advertise services to get you to buy their appliances! They advertised a dishwasher and said it was free delivery, free installation and free removal of old appliance. They scheduled it for delivery but the driver who delivered it said that he did not know how to install it. I contacted the company and they said that they did not have anyone in my area to install it. They did not tell me this but just delivered it. I called a local plumber who charged $225 to install it and take away the old appliance. I asked them to honor what they advertised and pay to install/remove the appliances. Several emails later with this company they would only credit a small amount to install/removal. I would have to pay for most of it myself. I would have not bought this had I known it would not be installed/removal of old appliance. Beware - they advertise services that in truth they cannot deliver. You end up spending more money in the end. Greatly disappointed...

I did my research, comparing multiple companies and brands before choosing Appliances Connection and the Whirlpool French Door refrigerator. I planned ahead and had it scheduled right on time when I was moving into my new home. Unfortunately, the compressor did not work, which I did not realize for a couple of days after it was delivered. Appl Conn made arrangements for a repairman to come to the house, to check it out, but it was ~1 week after the delivery. He was sure it needed a couple of relay switches, but it would take 2 weeks to get them, and he would be back asap to install them. He was scheduled to come back out in ~3 weeks to install the relay switches (timewise, we are at 4 weeks now, that I have been w/o a refrigerator).

I placed an order with this company for a washing machine. There was a difficulty about my shipping address, which was in a rural area, but the company fixed it and honored their original offer. Great company, would order from them again.

I had a very positive experience with Appliance Connection and their delivery staff. I feel I got a great price and the service was prompt and efficient. I love the Bosch Dishwasher and it arrived at my house within several days of ordering. The delivery men were professional and extremely competent. I could not have been more pleased with their overall performance and the service I received. Thank you to Appliance connection for a servicing my order and for the high quality merchandise they delivered.

I ordered these pedestals for my wife and we absolutely love them. By ordering on AppliancesConnection we saved a ton of money. Just make sure you have some help in lifting your washer and dryer onto them, and you should be good to go.

I am very grateful to Frankie S. for all his help! My family and I were experiencing an issue with an appliance we had ordered, and Frankie took his time to talk with me about and explore different options. In the end, we were able to get exactly what we needed with Frankie's help. Frankie, Lila and mommy are so grateful! I would not hesitate to recommend this company, especially with representatives like Frankie. Many thanks!!!

I bought a refrigerator from Appliances Connection. AppliancesConnection sold me a hose that was not necessary, and then their contracted "White Glove Delivery" service damaged the refrigerator trying to install that hose (rather than the hose provided with the fridge). Their "White Glove Delivery" service damaged my property during delivery and then forged my signature acknowledging Proof of Delivery, thus lying that the refrigerator was delivered in working condition (it wasn't) and without damage to my property (which was a lie).

Ordering with Appliances Connection was incredibly easy and the free delivery was a great bonus. I had to call into Appliances Connection and their staff was very friendly and very helpful. I absolutely love my gorgeous stainless steel french door refrigerator and it looks incredible in my new kitchen.

This is the first time we have ordered furniture online and the communication was prompt and clear. We had to reschedule delivery at the last minute and they were courteous and accommodating. If our couch arrives with same level of service, we will be extremely happy!

I didn't encounter any issues on purchasing the product. I am satisfied with the price, the delivery time and the services such as informing me in email regarding the process of the product I purchased. Thank you!

I placed an online order for washing machine hoses on March 1st, the website stated that the part was available and ready to be shipped. Presumably, the hoses were in stock @ their warehouse, as it turns out the item was backordered from the manufacturer instead. After many telephone calls and being lied to did I discover Whirlpool no longer manufactures the hoses. This is a terrible company to do business with and their communication skills is non-existent. You have been warned...

The website makes it appears that they will be connecting you to appliances in a timely fashion. The site tells you the appliance is in stock and to select your delivery date and time. Not until you make the purchase you get a COVID delivery delay message. This company basically blamed the company they use to delivery the appliance with a 7 day delivery time frame just about a month from processing payment. They have charged me $370 to cancel the order, “restocking” fee from an appliance purchased 2/22/22 and the so-called delivery possible dates 3/17-3/24/22. Horrible experience with customer service rep who made me feel more of a fool. The company is out of New Jersey and does not connect you to appliances in a timely manner.

Was seeking a specific model microwave that this site said was "in stock" and available to ship on 3/2/22 based on my order date of 2/28/22. After 3/2/22 came with no shipment I contacted the company the learn the product was not in stock but estimated to be available in 4-6 weeks and would ship 3-5 days after that. The company never reached out to inform me and was never even apologetic about the issue. They instead would only say "those are estimates" and "buy another product that is in stock." This company advertised an item as in stock just to get my order and then pushed other products on me instead of trying to resolve my issue. Very poor business practices and buyers beware....

Great company to deal with. Merchandise arrived sooner than expected and no damage to packaging or product. Shippers were excellent, very courteous and helpful. We definitely would order again from Appliances Connection.

Bought a Microwave they said they had online. After waiting many days I contacted them and they said they did not have that Microwave in-stock. That I could exchange it for another one that was comparable but would be more in price (first hint that this may be a scam). I went ahead with the purchase which was a mistake. Finally received the microwave after waiting forever. When I got it there was several things missing from the box that should have been there (including the glass turntable) (second hint this was a scam). After contacting them many times and creating a ticket on their website I finally received the glass turntable but I never received the other items that were missing. Then I plug it in and it does not work. Asked for a return and of course I have to pay the freight shipping back to them which is over $100. SCAM complete. DO NOT EVER BUY ANYTHING FROM THESE SCAMMERS.

Terrible business experience. Don't purchase from this company. They falsify what's in stock so you buy from them. 4-6 weeks means 2-3 months... of silence as well. then when it's on its way, they likely have a 3rd party delivery that won't offer installation or the service you were expecting when you paid for it. We bought a Samsung fridge, they knew for 30 days that FragilePak doesn't offer installation and WE had to figure this out. I even talked to a supervisor that knew they had 30 days and said "we are trying to configure out company's policy and we are sorry we don't offer installation in your zipcode". They know they can't offer details that people want (and paid for) and yet miss lead you to buy from them. I could have made arrangements for installation for 4 weeks but no. Just save time a buy from Lowe's or Home Depot so you know you get their company to delivery and install.

I ordered a washer and dryer & was aware that both were on backorder. The dryer checked in and the company they use attempted delivery without even calling. I went back and forth with them and the delivery company for about a month JUST to get the dryer delivered. No one was on the same page and everyone kept pointing the finger. I waited 3 months for the dryer and 1 month trying to get it delivered. Frustrated, I cancelled both and was issued a refund. I will NEVER order from them again. Just imagine if something arrived damaged. The runaround.

Before ordering refrigerator and dishwasher online, I spoke with the sales rep. He confirmed that appliances are in stock and I will get them by 2/20/22. I called on 2/15/22 and spoke with the representative who confirmed delivery by 2/20. When I didn't receive the appliances on time I called them again and came to know that my order was supposed to be "pushed manually" and someone didn't do it! Hence I wont be getting items anytime soon. My whole planning and relocation was hinged on getting those appliance within the time frame so that my family wouldn't be relocating to a new place without refrigerator. Now I have to hustle again. Wasted so much of time and they expressed no remorse. Please do not trust what they say or promise.

I purchased a double wall oven from Appliances Connection, and could not have been happier with the outcome. The ordering was easy, I felt completely safe with the transaction, they contacted me quickly to set up a delivery time, and the delivery was on the date and window provided. I will gladly order from Applicances Connection if I have the need in the future.

First, the good. Appliances Connection was able to get the high end Miele dishwasher I wanted faster than any other company. Sadly, that’s the extent of the good. I waited several months for my delivery, and when the dishwasher came, it was very badly damaged, like it fell off the back of a truck. The dishwasher also arrived in a very suspicious looking box, which led me to believe that they attempted to sell me a used unit, which they knew was damaged. The delivery company that Appliances Connection uses, YF Logistics, is a nightmare, and worthy of its own review. Suffice to say, they have awful communication, don’t show up when they say, and give very bad service. More on that below.

I placed a large order with appliances connection and upon receiving a partial shipment one of the items was damaged. I followed policy of AC and refused delivery of the damaged item as requested. In the subsequent weeks I made at least 20 calls to AC to get a status on the replacement. They kept telling me they were waiting for my part to be returned. Finally a customer service rep told me she was processing the replacement and was going to call the shipper to schedule and would send an email.

If I could give negative stars I would. The Customer service first level was ok if you could get them to answer, always documented the issue, but was not able to solve it. Then the issues got dropped on the floor. When I ordered my Kitchen Suite of appliances I stressed the fact that they needed to be delivered within a 2 week window as I have to fly there to take delivery. I was told "it would be no problem" multiple times. I had to reschedule my flights and car rentals 2x due to delivery scheduling despite the fact that I gave a 2 week window each time.

I had several questions/issues I had with a delivery. Martin ** Ext. ** of customer service was very professional and was able to help and answer all of my questions. This is my first time using Appliances Connection. My interaction with the company and customer service was excellent and I will be back as a customer.

Ordered couch Coastal Variel Motion #608991. It says POWER RECLINE in 2 spots under the couch description. This is not what we received. We received a manual couch, and one side of the recline is broken! HORRIBLE customer service, as this as been going on for 45 days with no resolution to send us the right couch. They simply say they sent us the right couch, and want to send us the parts to fix it ourselves. TERRIBLE. TERRIBLE, BUYER BEWARE!!

As mentioned in a previous review, the company charged your credit card arbitrarily without letting you know. I placed an order with a given price. Then they re-calculated the cost and charged your credit card quietly without notifying you. After I caught the error, I called them more than 5 times and still did not get the refund (just $25!). Each time I called, customer service replied politely and apologized, and said they will process and please wait for xx business days. But it will never happen! So be careful and watch out if your credit card was charged quietly by this cheap company. Really bad experience.

We had an issue with the delivery company not setting up appliance, Called to let them know. Spoke with Latarsha ** who was very nice and sorry we were inconvenienced and she refunded set up fee. And very helpful with other concerns I had. Great Customer service! Good Job!

Santiago ** was very helpful on our call today, and inspired confidence that my appliance order is in good standing. I had a question about my order, and he reassured me that my order had been submitted, and was being taken care of.

You might be fine if you buy some AC products that never require after-sale support. Otherwise, you will be frustrated by some NYC hustle. AC "Customer Service" staff work strictly from the "nothing we-can-do-about-it, its- the-manufacturers- responsibility" book. Different responsibility dodges are applied depending on which "agent" replies. Sometimes their human names were associated with our case. (such as Jason, Monica, Gary etc.) Other times, it's just an anonymous "not our problem" Customer Service reply. A week ago we were told if we'd not contacted Samsung directly, AC could have "helped". But under current circumstances, if AC took action on our behalf, we'd lose our "place in line" with Samsung. (As if there is an actually line.)

I purchased a Toto toilet. Fed Ex delivered it but dropped it off by my garage door. I didn't see the package until I went out to get my mail. I moved the package into my garage. A few days after New Years I had the time to unbox the toilet. The package was pretty beat up. Upon opening, my wife noticed hair line fractures in the base area. At the time I thought that the hair line cracks were minor. Once I removed the the toilet I found cracks all over the ceramic on both sides. I called Toto to report the damage but they told me to contact Appliances Connection. I called them about the damage and took pictures of the cracks and the shipping box. After many calls (four reps) before I finally connected with Ms. Abigail **. Abigail is the only rep that took the time to sort out my problems. She handled everything as a pro should. I hope that Appliances Connection appreciates her skills. Thanks to Abigail I feel that everything will work out.

I ordered a refrigerator on 9/17/21 from Appliances Connection. I went with them because the price was lower than everywhere else by about $300, and it showed the item was in stock with a 10/24-10/28 delivery window. I paid in full and completely filled out the delivery survey. I noticed that almost immediately after placing my order, it showed on my order that my item was no longer in stock. Taking supply chain issues into consideration, I was patient and waited to reach out to customer service until the middle of November, as I had zero communication regarding updated stock or delivery dates since ordering.

I ordered my Refrigerator on 11/26/2021 (Black Friday) but the item still not here yet. I have called them several times. First time they told me the item will be here soon, the second time is Jan.10.2022. The third time is Jan.27.2022. When I tried to do the price match, the another agent told me the refrigerator won't be here Jan.27.2022 and just don't even know the ETA. What the hell? They should tell the customer when they place the order if the item needs take a while be here. And the agent told me that some customer even ordered the item Sep 2021 and still waiting for it. If the customer already knows the time frame which that is OK, but you can't assume every one are willing to do that. That is very bad. If I knew that is the case, I would order from other places and don't need to pay more for the same item now. The only solution from them is: "do you want to cancel order"!!! And the agent was not patients/not nice.

Bought a commercial Maytag washer dryer, the installers made a big dent on our unit. If we wanted to return it we had to pay for the shipping. The installers ripped the electrical chord that was causing the unit to short out. They would not cover all cost to fix it even though we only had it for 4 months. Don’t care and won’t do anything about your problems. "Call the manufacturers" - that’s their solution but the manufacturer did not install the washer-dryer, your guys did and it was your fault the washer would not work due to a tear in the plug causing it to turn off, would not listen and have no manager that you could speak to. Poor customer service. Will not buy from this company again.

I want to thank Bill N. and everyone at Appliances Connection for their incredible service and professionalism. You have surpassed my expectations, I will certainly recommend you to everyone. Thank you Bill!

We ordered a stove at the end of November 2021. It finally got delivered on January 7, 2022. We were very excited until we took the packaging off the stove and found the glass top broken in many pieces and the side of the stove bent in and back of the stove bulging out. The delivery driver was still there and we wrote down the damages on the delivery ticket and took pictures of it. We reported it to the Appliances Connection that very minute sending all pictures of the damaged stove. We were told that no one could help us except the person that opens the claim to begin with. This person was Sara **.

Ordered a grill 3 months ago that still hasn't come. They have bumped back the shipping date several times. When I called they said, "some people are waiting for over a year!" They should not be advertising products that they do not have in stock.

We ordered appliances form Appliances Connection in November of 01. There were two pieces to the order, a range hood and a stove. Both appeared to be in stock at the time. There was also a free set of pans that came with the stove. This outfit requires payment upfront for all orders prior to shipping. The range hood shipped out the 3rd of December however we were never notified of this and it did not show as such on the appliance connection website. The shipper, Fragile PAK notified us in late December that we could schedule a delivery time using their website. This feature did not work despite multiple attempts. Finally a call was placed and we scheduled the first possible date they could deliver. That was January 14th.

On 12/20/2021 I cancelled my order and they still shipped it out on 12/22. After they informed me to reject the delivery, in which I did 2 wks ago as of today on 1/14/2022 I still have not received my $452.13. This has been a complete disaster in which I had to get my bank involved. I want all consumers to please be careful with this company.

We ordered the Samsung Dryer and washer combo with stacking kit on September 24. At the time, it had an estimated ship date in October, less than a month away for the set. It's been almost 4 months and the washer was scheduled to be delivered multiple times in November and December, and now at the end of January - the date keeps changing every couple weeks. The dryer was backordered and never even shipped as far as we can tell, there is no tracking number. So in that time, our dryer died and we have been going to the laundromat and hanging clothes to dry around the house (family of 9), and meanwhile I see the exact washer and dryer set available at our local appliance store to pick up immediately at a similar price. So we finally gave up and asked for a refund. We had to ask 3 times before they would actually process a refund.

My order for 5 appliances was a month late. When they did come I only received 4 out of the 5. I have asked for a refund on a dishwasher and they won't give me my money and keep giving me the runaround. They have lost my dishwasher and want a restocking/delivery fee. These appliances were for tenants that moved in DEC 13. I ordered these Nov 10. First the delivery was before Thanksgiving, then Dec 18 then the 20 then the 22 and then the 30th. So I had to give my tenants a deal on Jan rent because these people couldn't come up with the appliances I bought. Not to mention I had to ask for delivery dates.

My wife and I purchased an Uline ice maker, Perlick refrigerator drawers, Miele Hood, Duct cover, and blower, thank God we bought refrigerator freezer and wine cooler from local big box store. Besides the typical delays, I noticed a pattern, that most everything they shipped was damaged, except Perlick refrigerator drawers and Miele blower (for hood). Final straw yesterday I arrived home to find a duct cover, delivered by FedEx, which was not in box and badly mangled. Based on my experience, I feel that Appliances Connection is involved in fraudulent activities, selling open box/used appliances, as new. Also when shipping past state Lines, are committing mail fraud.

I spoke with Mike at Appliances Connection. It was so nice to actually talk to a person without waiting online forever. I explained that I need to change my order due to a back up, and he understood and arranged for the exchange, sending me a confirmation email as we spoke. I have not dealt with this company before but if my appliances arrive as promised, even with all the backups, I will definitely do business with them again.

Appliances Connection delivered a damaged range and has lied to us repeatedly about the status of the rest of the items in our order. Three months into the process of trying to buy appliances from them and all I have is a broken range and a microwave. Speaking to customer support is useless. I was a Comcast customer for a decade and honestly Appliances connection is worse. The real kicker is that they charged me a thousand dollars without my authorization to "expedite" the replacement of the broken range they sent me.

This is a review of the company's shady business. I ordered the oven on Nov 30th and the site was showing delivery as early as Dec 4th. When we called at beginning of December to check the status, we were told that we should get ours sometimes in around December 17th. We called again after Dec 17th and we were told that delivery will be in second half of January. I called today, Jan 5th, to get a status and I was told that they don't know when I will get the oven and that people are waiting from August for the item. So, this company they lied to us from begging about delivery. If I knew all this info from begging, I would not ordered with them. In the meantime, the oven price increased with 1k. They are not trustworthy company.

I love my new double wall oven. Appliances Connection gave me a credit card for purchase, I ordered online and shipped it to me in about two weeks when everyone one else had a back order for January. Thanks Appliances Connection.

I ordered a fridge on September 10th that had an estimated delivery date of 10/29-11/6 since it was about two weeks quicker than Home Depot. However, AP didn't have that fridge in stock, so it was delayed. I switched to one that the customer service reps assured me it would delivery between 11/16-11/17, which was a bummer but we obliged. I reached out around that date and they said it would deliver on 12/2, then that it would ship on 12/2, but then it was delayed again to ship on 12/15 with two weeks for delivery.

Placed on: 10/16/2021 |Order #: ** | Cancelled on 12/29/2021. It was advertised as an item ready to ship, then once purchased the ETA was changed to mid November, then it continuously kept changing. The item was actually out of stock and today when inquired of the current status the revised ETA was mid April 2022 without any guarantee. The customer service except today's call when I cancelled the order was rude, careless, and very unprofessional. I have cancelled the order, and will never waste my time or money with this company again.

The company has agreed to refund all of the money that I paid to them. This issue is resolved.

Purchased a gas dryer that was in stock. 7 days later it still had not shipped even though my invoice claimed otherwise. Called in and was told the trucking co. was having problems, after the 3rd call Item still had not shipped so I asked for refund 14 days later still had not been issued a refund. I'll be turning this over to the fraud department at Visa. STAY AWAY FROM THIS COMPANY!

I purchased a major built-in refrigerator from Appliance Connection last June. The order seemed easy and very efficient, with a delivery set for the same week. That week, I doublechecked and the delivery date set by the vendor was in fact erroneous. A new date was set (about a month later, for delivery and installation). The crew came, realized that the item was too voluminous and said they could not do the job as they needed two more people. They first wanted to leave the fridge on the driveway so I could arrange for my own installation service. I refused, requested to cancel the order but was convinced otherwise by AC to agree on a new delivery and installation date.

This is primarily a review of the company. I received a microwave that didn't work. Contacted customer service to request return and was told it had to be checked by manufacturer before return would be authorized. It took them a month to schedule a visit while the microwave sat on my kitchen counter. I requested a copy of the service report twice and have not received it. They haven't responded to my request. They are very difficult to work with. It would have been better to purchase from a big box store. They don't give you the run around when an unused item doesn't work. More than a month now without the microwave and no resolution of the issue or return authorization.

Ordering and payment were easy and efficient. Prices were about 20% lower than big box retailers. Website stated "In Stock" Delivery by December 15th. (I ordered on the 7th) When there had been NO communication by December 16th I called customer service. Appliances Connection said my order had been shipped. I called the shipping company with the provided tracking number, they said they had received the electronic shipping request and had been to the warehouse 2x to pick up the items but AC would not released them to them.

This has to be the worst company to deal with. I ordered 12 appliances and was assured they would get to me in time and of course that didn’t happen. But because they all lied they sent me an invoice stating all appliances were shipped only to find out 1 item had shipped. I’ve spoken to so many people and I’m always told there are no supervisors at all and they keep pushing you back and forth between billing and customer service. They then cancelled half my order without telling me. Then I receive 3 damaged items and try to deliver 1 item that I had cancelled 2 weeks prior. I am still a month and a half later waiting on my refund. I have spoken to no less than 15 people over the last 3 months. I list my rebates and my discounts due to getting appliances elsewhere later because they're refusing to refund my money. These people are the worst. Buyers beware.

Ordered a matching refrigerator and freezer. They said they were going to deliver both at the same time and only delivered the freezer. For the last 6 weeks they have been "trying to locate the missing refrigerator" in their warehouse. I call twice a week and they claim that they are looking for it and they will call me back in 24 hours. Never happens. They don't apologize when I call back. Worst customer service ever.

I had a question about my order and called customer service today. Santiago ** was exceptionally professional, knowledgeable, friendly and helpful! He checked with the warehouse to obtain information about when my item would be back in stock and delivered. The customer service at Appliances Connection is wonderful. You can tell they value their customers highly.

I have never had the misfortune of dealing with the worst company in my life. Was lied to at least seven or eight times over the course of this nightmare. Let me press all of this by saying that I’m not the type of person that ever leaves bad reviews. I wish I had checked the reviews and saw Their D- Better Business Bureau rating before I spent $4000 with them.. It’s been six months now and I still don’t have a working washer and dryer. Everyone that you speak to at this company simply lies to you or gives you the runaround. Every single step of this process went wrong.