Appliances Connection Reviews

I was contacted by Appliances Connection the same day as posting this review with their acknowledgement that my purchased installation and haul-away will be scheduled and completed.

Company was willing to offer a small refund for the inconvenience. And they did fix the issue.

This company (appliancesconnection.com) doesn't care about securing customer data and doesn't bother to encrypt your payment info. Recently they were easily hacked and all of their customer data was stolen, including name, address, credit card details including full number, exp date, and CVV number. A company that is this careless with security should be fined and provide affected customers with credit monitoring, at the very least. Instead, they sent a letter saying sorry and suggested I cancel my credit card. Really?! Please shop elsewhere.

We purchased a Liebherr wine cellar for $7500 from Appliances Connection. We were remodeling our home and had to place the order many months in advance due to supply chain issues. When the item arrived, there was no visible damage to the box but we could not install it as our house was still under renovation, so we could not verify if it worked or not. When it was installed, it was discovered it was not cooling. We called Appliances Connection and they said since it was delivered 60 days previous their policy on exchanges is 30 days. They have refused to do anything for us. Meanwhile, we have a $7500 wine cellar that does not work. Liebherr and Appliances Connection refused to support us so basically we’ve lost $7500 and can do absolutely nothing. Avoid this company like the plague. They will rip you off.

Purchased a $2000 oven, shipping took over a month. Tried to get information about delivery and was told basically nothing. Received the unit and installed it. The unit installed according to manufacturer's instructions and was perfectly level. However, the rack guides on the sides of the oven had over a quarter inch difference in heighth from one side to the other causing the racks to be unlevel. Appliance Connection did not offer to assist with this in any way. No customer service, no assistance in making it right. Just tough luck you got a bad oven.

Ordered a dishwasher with white glove delivery. Delivery folks brought it in with a broken leg and said someone will be out to correct the issue. Nobody contacted me, I reached out to return. They said they cannot return if it is not in the box (which their delivery company took away). They now want to find me a part and I have been out of a dishwasher for over a week.

I purchased Washer+Dryer Combo + White Globes Delivery + Installation + Removal. The 3rd party installation company came 3 times to my place for installation and I still had to complete it with a 4th visit from another company.

I have tried for many weeks to have Appliances connection to replace my defective dryer which does not work. I paid $1,200 for it. They offered to have me buy another one and when they receive it, they will refund me. Really??? They also offered to pay me $300 and keep the dryer. They must think that the consumer is of no value to them???? Asked them for $500 but they refused to budge from $300. Stuck with a non functioning dryer.

I didn’t do my research on this company before I ordered from them and went only on Google Reviews. Check out their reviews on the BBB before you make any decisions, like we should have. If you want the TL; DR of the 1 star rating, here it is: Summary: 5 appliances ordered. None of them on time. 3 damaged or not working correctly. 0 responsibility on the part of AC. Do yourself a favor and avoid them at all costs.

I bought a washer and dryer pair off their website, which worked very well, everything past this point was horrible.

I received a broken table top. I had to call the vendor since Appliance Connection states they only email vendors. There was a replacement in stock. Spoke to Sergio the floor manager who stated they will try and overnight it. Today I spoke to Santiago the floor manager who got nasty with me and stated it cost us 309 dollars to replace it so we will either discount you to keep the table or come and get it because it would take a month to ship.

I ordered a dishwasher, and before it arrived a refrigerator. My neighbor actually ordered a dishwasher around the same time. All three arrived separately with damage. As far as I can tell they make a business out of reselling damaged goods. The delivery people are trained and even have managers they put you on with to hard press you to accept the goods so they can repair them later and/or give you a discount. After waiting so long in anticipation of your purchase you may be tempted to accept delivery but REFUSE. If you do buy from Appliances Connection be ready to thoroughly inspect and refuse delivery on anything with even a scratch. Don't talk to the manager they will want to put on who will try every tactic including scare tactics to get you to take it.

I got a microwave trim kit, it came a week later, did not even ship for three days. The packaging was not original but 3-4 pieces were thrown together between a couple of non fitting bricks of foam, not even taped together. This was shoved in two boxes, slipped together end to end. I have never seen anything so unprofessional. The pieces were loose and jumbling around inside, so the trim piece, was dented in several areas. Yes, maybe the price was 20% off, but it was a piece of crap, packaged by incompetents'. Based on this experience, ANYTHING from this site is HIGH RISK of damage! If it seems too good to be true, it usually is and this place takes the cake for junk.

They sent the dishwasher with their installation crew, two young men, who did not speak English. They could not install the dishwasher, saying that we should first call an electrician. We called them again a few times, and they sent two other persons for the installation, who could not install the dishwasher once again, saying that we should first call a plumber. After we had it installed with our own effort, we contacted them again for an invoice. Their phones are NOT responding, and they do NOT respond to our emails. This company should NOT be trusted!

My wife and I bought our first super nice dishwasher (Miele) and found a deal on one that was panelless. We wanted to get a stainless panel from Appliances Connection and found one that was $350 that boasted compatibility: “The panel and handle combination fits any full-size Vi Dishwasher in our assortment and will harmoniously match the design of the Miele Range.” The week we got it, there wasn’t a bracket included to attach it to the dishwasher. It seemed like a small part and we thought we could get one from Appliances Connection. They delayed their responses for weeks, asking details about the bracket and not directly addressing questions about if this panel really could work with our dishwasher.

The company reached out to me. Unfortunately the management had been given inaccurate information. They refunded the damaged oven and sent a new one with a trucking company that specializes in fragile transportation. Monika, from Appliances Connection, personally handled my situation and has not only stayed on top of the return and delivery of my new oven, but has also been vigilant in keeping me informed. Looking forward to receiving my new appliance.

I ordered a washer and dryer on December 16, 2022, It is now February 14th, 2023 and I am due to make a second payment already and I still have not received the dryer. It took a month and a half and one payment made before I received the washer. I have made numerous phone calls and they just put a ticket in for you. I would caution anyone from ordering from this company. I would have rather paid Best Buy the $200 dollar delivery fee than to have to hassle with this company. They truly are the worst company I have ever done business with.

Ordered a vanity in early Jan. The website “claimed” it would ship within 2 days. Big lie. I had THREE notifications of delay, and each time the notice extended delivery by weeks. I cancelled the order. Fine print online said you had to call with a cancellation. I called. They said the manufacturer needed 72 "business" hours to process a cancellation. 72 Business hours which I didn’t catch initially, but translates to 9 DAYS. Ridiculous. Today, day 9. I contacted Customer Service. They claim they “can’t“ process the refund because “something is wrong with AMEX”. Total **. "Might" have to MAIL me a refund.

We purchased 12 appliances over a year ago, expecting some to take months to ship. The house was delayed 6 months so installation was also delayed. Incorrect items were shipped, matching items shipped separately and in one case match never came. The worst issue is that the oven’s package and outside appearance were undamaged upon inspection so accepted. It wasn’t until installation that major, unfixable damage was discovered and since it had been a year the company will not assist in resolving at all. Customer service has even hung up on us. We regret using this company as more research has uncovered that this is common and want to warn future shoppers.

I ordered a Bosch Dryer from this company Order #**. The company communicated exactly what the customer should expect about the product and delivery. In addition to product information provided free delivery and warranty in addition to quality product offerings.

1st day I used the big oven was 7 days after delivery and so excited to have our stove in time for the Holidays. We were away the day after it arrived so Christmas Day was our very first 1st use of this Oven. My daughter came so close to getting her face burned while I was right beside her. Thank Goodness She reacted quickly to what appeared to be a mini explosion from the oven when she opened the door. My husband has patiently been calling and emailing for weeks. We have not turned this oven on since. It took weeks before they responded with 1st we need to send someone out that took more time. The repair man said it need a new oven igniter!!! A Repair for a NEW stove that cost Thousands!!! Needs a new part!!! And dangerous!!!

Appliances Connection was fast and easy to order from and was the most competitively priced. The Whirlpool washer I bought works well for the price paid. It's quiet and cleans very well. My only partial complaint would be that even with the jet dry it doesn't dry completely. Especially with the plastics, which can be somewhat expected, but it also occurs sometimes with the glass.

The process of buying on the internet was easy and uncomplicated. I have not yet received the product but hopefully it will arrive in good time and good shape. So far I am very pleased with the process and was happy to find the microwave/convection oven of my choice at a reasonable price.

Usually customer experiences don’t go so well. You know, you call and can’t understand the person on the other line that is on the other side of the globe, or they’re kind, but can’t help you resolve your problem. Or, they’re not kind at all or you’re on hold for hours while you get transferred from person to person, explaining your dilemma each time.

Long stressful story short, it has been over six months now for them to evade any responsibility for defective products they sold and delivered, even though it was reported at the time of installation and within three days of delivery. They now ask me to get it resolved with the manufacturers directly with absolutely no shame. No wonder they only get two stars on BBB. Check all the reviews, not just here.

WORST EXPERIENCE EVER. This is a DANGEROUS company. DO NOT buy from them. We bought a $18,000 stove from Appliances Connection in June. There was a gas leak from the faulty stove and installation. The emergency gas company came and confirmed that it was ongoing leak. When Appliances Connection returned, they said the smell was from our "spices." National Grid came back and confirmed there was a leak still. We called the company again and this time they said they can’t have anybody come for a MONTH. While we had a GAS LEAK. The gas leak was not resolved from Appliances Connection who supplied the Stove and the Flexible Line. Do NOT buy from this company. Buyer Beware for your own safety. They couldn’t care less.

I ordered a top of the line Bosch dishwasher from AppliancesConnection.com. I was very happy with the customer service I received as well as the purchase price. I look forward to doing more business with appliancesconnection.com in the future.

Absolute garbage customer service. I ordered a refrigerator and it was delivered to doorstep. Left it in the box until contractor needed to install. It was out of 30 day window and they will do NOTHING for the fact that both top and bottom doors and back vent panel are smashed. Not my fault the contractors got delayed with labor shortages and illness and couldn’t get to Appliances until now. I had spoken to management on the phone and they said they absolutely would take care of it and walked me through the claim process. Then I get an email saying “nope, they won’t do a thing.” Terrible customer service, terrible policies and complete liars telling me they would fix it and then wouldn’t. Never buy from them.

Purchased an Asko dishwasher. Purchased delivery. Installation and install Kit was included. Took off work for install. Called night before, they left message they would have to cancel. Left an automated message for a future install date and if I agreed to confirm. I did not confirm because I needed to find a suitable date. They delivered anyway. I just happened to be home for an hour. They decided that installation was not possible because the existing hole drilled for the 5-year-old D/W drain was two small and call them back when I widened it --5 minute job. I called them back. They said they will be back in the area in 2 weeks. I decided it was too long and would hire someone myself. They took off with the installation KIT, I am trying to get it back. Also left outside my door a pile of trash in the street. Have called many times (5) to get the install KIT and a credit for installation. No Luck! Anybody with a reputation ie..local would not do this.

I had a complete order and paid for a freezer. Then I received a email for backorder of one month; which I understand for Christmas shortages. Sadly 5 days later received a email of cancelation, which was explained by increase by manufacture. What happen to commitment? What happened to integrity? I am a 22 yr veteran; which made me fight for the greatest country in the world for its values. If you are looking for a deal without security: this is the place. Recommend, pay a little more for some company that cares.