Appliances Connection Reviews

I had the pleasure of working with Anisha ** in customer service. She helped me pick out a new refrigerator after the first one I ordered had been back-ordered for several months due to current supply chain issues. Anisha not only took the time to check on my existing order, she sent me a variety of alternatives to look through and gave me her personal extension so that I could contact her directly and bypass the customer service wait time when I had finalized me decision. She was professional, helpful, courteous and even fun to work with. I DO NOT write reviews and yet here I am. That's how awesome she is! If you ever need help over at Appliances Connection, Anisha is your girl!

I placed an order with Appliances Connection for a Christmas gift. I called today to see if I could get an update on a ship date. I had the pleasure of talking to Mike Salcedo. Not only did he give me the information he had available, but he took the time to call the item manufacturer directly as it was being shipped from their warehouse. I was extremely impressed that Mike took the extra time to get me the answers I was looking for. I know Customer Service is a very difficult job, but Mike was patient and a pleasure to work with!

I needed to make a change to the shipping address in my order, contacted the support department and was assisted by Mike **. He was very helpful and professional and was able to make the required changes very quickly! Great service!

Ordered from them because they specified that they had the freezer IN STOCK. I paid for it. Scheduled delivery. I bought beef and do not have a freezer. It would be another 3 weeks or so. They said that they do not have it in stock YET. I asked how that could be as it was in stock when I ordered it and paid for it. They offered to let me purchase another "in stock item" but would not guarantee that they actually had it "in stock". I would have to wait another 5 weeks to see if it would work out according to the rep. It is dishonest to take my money for an in stock item when they don't actually have it. By the way, the first rep denied that they had an order on file for me.

Since times are tough right now on getting products in this pandemic. I called Appliances Connection to get the status of all my products that I ordered. I talked to Mike ** and he took time out of his busy day to track down an ETA on my products and gave me some really great advice on how to get some of them a lot quicker than normal. Appliances Connection has the best pricing and customer service, hands down! I will definitely recommend them to everyone.

Appliances Connection was great and really good at helping me place the order and get the products I needed in a timely fashion. They were knowledgeable and conscientious. I was able to change my order and get my product faster than my original order with no hassle. They were great. I would use them again. Aleya

I called customer support and spoke to Mike ** with questions about my pending order. He was very polite and professional and was able to answer my questions. So far my experience with Appliances connection has been good.

I was worried about the shipping and delivery of my refrigerator and Mike ** walked me calmly through the entire process. I look forward to dealing with this company again in the future. Mike was a pleasure to talk to.

Customer Service Rep Mike ** provided friendly and responsive answers to my questions about delivery on a Whirlpool Oven and Bosch Dishwasher I ordered from Appliances Connection. Looking forward to the deliveries!

Purchased 4 washing machines over a period of time. My last purchase the machine arrived with broken display lights, the in use, last spin, rinse etc. that panel of lights would not work, but machine runs fine. Contacted Appliances Connection. They say that they will put you thru to support, about a 20 minute wait, someone answers and you explain your plight and they say, "I'll put you thru to support" which was what you initially thought you were waiting for. In short the run-around scam, no one wants to address your complaint or issue with a damaged or not working product, but if you want to place an order they will be on top of you like flies on sugar. I will not do business with Appliances Connection again. Purchased 4 machine and had ideas to purchase many more but they are sinister in their ways, no customer service whatsoever even after you spend thousands. Pump and dump---

The price for this dishwasher was lower than getting it anywhere else we looked. As promised, the shipment arrived on time. It was easy to contact the trucking company and figure out exactly when I needed to be at home. The driver himself gave me a call when he was 15 minutes away. The driver and his assistant were polite and careful with the delivery. I couldn't have asked for a better experience.

The company called me to resolve my dissatisfaction, which I was impressed with. Due to the misunderstanding they worked with me to ensure I was happy with their service and would continue to be a customer. Therefore the issue was resolved to my satisfaction.

My wife purchased a bar on September 4,2021 for the amount of $1299. On November 4, 2021, her friend purchased the same bar that went up in price for almost $2,100. The bar my wife purchased we still haven't received it, but her friend who paid a higher price received it 2 weeks after she purchased the item. As of today, this company has our money and we don't have the bar, 3 months later trying to use Covid as an excuse when we have a screen shot that the item went up on price, and it shows on their website in STOCK, lol. They sent my wife a tracking number last week, and stated they would deliver the bar on Friday, November 19, 2021.

I followed terrible local advice and ordered an inexpensive under-sink garbage disposal unit from Appliances Connection. A few hours later, I realized that exactly nothing was gained by ordering from a business in Brooklyn, when I could more easily have gotten the same thing at any of several stores. Appliances Connection Customer Service representatives, two of them, were helpful, kind, and efficient. The first lady listened to my issue, and transferred me to the department that would manage that business. The gentleman to whom I spoke next simply looked up the order number and cancelled it.

Appliances Connection is horrible. I couldn't find anything negative prior to ordering a fridge and washer dryer for my new home, and its sales staff is very friendly. I took the plunge with two separate orders about a week apart. The fridge took forever, it came damaged, and I still have not received the correct replacement part. Six weeks later, I still have no w/d. No one knows where it's at. The warehouse? The shipping company? Typically, when I call for a status update, I will be on hold for over a half hour. Most reps are indifferent. Their response is a shrug and a vague statement about the warehouse being short-staffed. One implied I should be happy I haven't been waiting six months for my order. Canceling your order is a substantial fee. The same model w/d combo was more at Home Depot, but it would have been better not to be absolutely stuck and helpless, endlessly dragging clothes to the laundromat, with no recourse after a $2000 purchase.

I ordered a brand new double oven. Came in good time, I installed it, and it has not not worked properly since day 1. I have called the company and they communicated well but have not been able to get service for my appliance. They finally washed their hands of it and said I would have to call the manufacturer. I feel jinxed. Won't buy from again.

Please stay away!! Lied about what was on order and in stock. Also, sent several texted message stating that they shipped product and never showed. I can never get through to shipping or accounting only salesperson.

I placed an order on Aug 8th for a Miele Dishwasher that said in-Stock and available in the Google Ad and website. I screenshot both for proof. Nov 6 and I still don’t have it. On 10/24 they emailed tracking yet the item has never actually shipped in last 2 weeks. They didn’t actually stick these products and make false advertising claims, false delivery claims, all which violate FTC 30 day drop shipping guidelines and laws.

Unacceptable customer service. I highly recommend NOT to purchase from this company. I placed an order on 9/14/21. The delivery date was set for 10/7/21. I was assured that the item was in stock in the warehouse. No delivery was made. I followed up with about 8-10 calls. Escalated the issue to supervisors each call and never got a call back from a supervisor or got the item delivered. When I call, operators are polite and want to help and promise to deliver results. Supervisors repeatedly dropped the ball and didn't care to follow up. No call-backs and no solutions ever came off it. My credit card has been charged, and I still haven't received the item. No explanation or a follow-up as of 1/11/2. This is gross negligence and lack of care for the clients by the supervisors. I'm not particularly eager to give any business a bad review; however, this is very much warranted to alert other customers.

I have made several purchases at Appliance Connection and have not been disappointed! Each appliance was delivered in perfect condition and the delivery personnel were very professional and polite! I would highly recommend Appliance Connection!

I purchased a GE washer and dryer from appliancesconnection.com not .net. I received a damaged washer and the delivery guy informed me of the damage. He called Appliances Connection and the REP told me the washer was sold out. They could give me a $150 discount and a 10 year warranty instead of a 5 year warranty I already purchased. I accepted the worst mistake I ever made. I was trusting this company just to go online myself and the washer was in stock. By this time the washer and dryer was being installed and I told the REP I wanted a new washer, appliances connection then made me purchase another washer because the delivery men already started installing.

I ordered a fridge from this company without looking at the reviews and now I'm expecting the worst. 30 mins after paying the order I received an email saying that I could no longer cancel the order. Within hours without prior notice (in less than 24 hrs) 2 gentleman came to my door trying to deliver the fridge, but I wasn't home. I was able to see them through my cameras. Now that I see all these bad reviews I know to expect the worst. Hopefully they try to redeliver the order. Will update this review after delivery.

I ordered three GE Profile kitchen appliances: Induction stove, microwave, and dishwasher. We have been pleased with GE Profile appliances for several generations. The backlog with shipping delays across the United States has caused delays with back orders on two of the three appliances. Marie at appliancesconnection.com helped to resolve problems so that we will be cooking for Thanksgiving, 2021. Thank you Marie.

Terrific experience! We had an electric (induction) range delivered by a wonderful crew at AM Trucking earlier this week. Joe ** and Ulysses ** did a fantastic job for us. Two thumbs up for this team!

"Just wanted to let you know your delivery team, composed of Ishmael and David, did a great job. They called 30 min in advance to give us notice and did a wonderful job backing into a tight driveway. :) They brought in a large fridge in a tight spot and were smiling the whole time. The only downside? Georgia Bulldog fans! Go VOLS!!"

Absolutely would not recommend this company for anything. Ordered a sectional that they said would take 2 weeks, ended up taking at least 5 weeks (still don't have the couch). All that originally arrived was the corner piece of the sectional and when I called customer service they said that the other two pieces of the sectional were lost in the warehouse (they didn't tell me that only the corner piece would arrive ever and I only found out about this situation when I called them). The rest of the sectional somehow ended up taking 1.5 weeks for them to even find. Once found, I assumed they would ship it out immediately but instead it has been well over a week and it has still not even shipped out. I keep receiving assurances from customer service that it will be shipped out soon or by end of the week and then that time passes and I'm forced to call again to try to figure out what the issue is.

I just wanted to send a huge thank you to Luis and Alex for their delivery today. It was very tricky - I live on a hill and the kitchen is up a flight of stairs. They went above and beyond in hoisting a heavy range and fridge and getting it into my kitchen. I really appreciate both of them for the superior delivery experience today.

Placed an order for the appliances, that I need to be delivered in about 90 days. I was asked for a credit card to hold the order and was told that card will not be charged until order is shipped. 3 days later I received an email that order is shipped and my card is charged $9500. I tried to call the Appliances Connection and spent hours on hold with out be able to talk to anyone. Finally after several attempts I was able to get through and was assured that my card will be credited, that was a complete lie!!! It's been almost a month there's no credit! I tried again several times to talk to someone and every time I able to get through as soon as they hear reason for call they just hang up.

Shop elsewhere! This company charges their customers $50 for a certificate of insurance because their insurance carrier charges them $75 to produce one. What company charges a customer to provide proof of their OWN insurance???? RIP OFF.

Avoid them. The order took months to finally deliver and there was absolutely zero communication as to the delay or anticipated delivery date. By the way other companies had the item in their warehouses - so it's somewhat my fault for not cancelling the order and going with someone else. Any way, they charged my card upfront, then a month or so later credited me back. Then charged again when the item finally shipped. When the item was delivered it had a huge dent on the side which rendered it unusable without fabrication of a cabinet end cap at the cost of $750.

I ordered an in-stock appliance and 6 weeks later it's still in their warehouse. Five times I spent an hour on their automated support line to get a person, who tells me they forgot to ship it. Again. You cannot get an actual person to respond to a voicemail or email, and waiting for 60-90 minutes is the only way to find out what happened. I understand a person in a warehouse can make a mistake and not release something for delivery, but to make a mistake five times is not believable. The only things Appliances Connection can do well is market and take your money. Avoid them.

I order Refrigerator online. I called prior to and ask about their process. Financial process was smooth. Appliance arrived a day early. The appliance was beautiful. Fingerprint resistant stainless steel. Interior of item was more spacious than I thought it be. One item very important to me was the warranty and extended warranty. Awesome purchase on extended warranty. The team did a awesome job.

I purchased a couch and loveseat and on the purchase was told the items would ship directly from Appliance Connection Warehouse. Later, I was told by Appliance connection that the shipping company had damaged the items and there were not any more in stock so I would need to wait until items were back in stock. On the website, however, it indicated items were in stock and “ready for shipment” the following 3 days. I received an email indicating that my items would be shipped.

I purchased an appliance package 4 months ago - an expensive Viking kind. My husband and I were so excited as we are newly married and this is a big purchase. They promised us 6 weeks. That came and went. We only received the refrigerator. The range was delayed and delayed and the hood and dishwasher. They won't give us a straightforward response. Poor communication as well - I had to painfully call every few weeks and they gave me the same story. I called today to cancel... Guess what? Ironically they were in the process of shipping our appliances. I found another supplier who had it for less and are delivering this week. If you're buying anything for your home - buyer beware. They will lead you on - sadly.

I have ordered several appliances from refrigerator, stove, dishwasher and many more. All those went super smooth until my recent order of Bosch Speed Oven. The order was placed on August 4, 2021. 3 weeks passes and no delivery. When I called to inquire, I was told to deal with the freight company, YF Logistics. When I phoned them, they said they couldn't locate the package. Sent a claim ticket with Appliances Connection and they said they would open an investigation.

The beginning of the month I started having eye issues and when I realized I was going to have a few surgeries I called to cancel my order, Sears did not get the information relayed to the delivery company, therefore they went ahead and started to deliver it. When I canceled it again for the third time I got charged $300 for shipping fees. This is not what I wanted but I could not afford to get the range because I've had four eye surgeries and that did not matter to this company.

The item I purchased 6 months ago still isn't delivered and they keep making excuses every time I call or email. They also randomly charged my card again for no reason. As far as I'm concerned this company doesn't seem legit.

We purchased a $6k range at applicanesconnection.com We signed off that the range was delivered, but could not have known at the time that the control knob was loose and defective. When we went to use the range, we noticed, and contacted them immediately. They offered a repair, and we told them that we did not want a refurbished range, we wanted a new one. After 3 weeks, we are still being denied a refund/exchange. They have a 48-72 hour return rate for e-mails, and every phone call takes about 1-2 hours for a return call. We keep being told on the phone the exchange is being processed, and then getting e-mails that they can't process the exchange, starting the endless runaround process all over again.

Appliances Connection website was easy to use. I find the product I was looking for and at the best price online or in a box store. Email confirmations were quick and clear. Checkout was fast and secure. I used the PayPal checkout option. I would most definitely use Appliances Connection the next time I am in the market for any appliance.

Thanks to the very professional customer service I received from Nino G. @ Appliances Connection, we have come to an agreement that has resulted in a satisfactory remedy to my complaint. The response by the business is fair and you can consider this case resolved and close it. Nino G. made things right by us and we are now HAPPY customers.

I ordered a freezer on 7/12/21 which was in stock. Today is 8/25/21 and I still don't have it. The trucking company scheduled delivery for 8/19/21 but didn't bother to show up or call saying that they weren't coming. They tried to tell me that our address is wrong and they called and no one answered. Neither of which is true. I was hoping that they would reschedule delivery for today but they haven't. I have complained many times and nothing is helping. I would send it back but they want $1.50 per lb to ship it back which is almost 1/2 the cost of the freezer.

I ordered a Bosch dishwasher from Appliance Connection. The model is irrelevant to this review as I never got my dishwasher. Here are some of the things that happened:

Worst costumer service we have ever had as a business in 8 years. The representative started off by giving me a quote for products that was about $1000 less than all other suppliers around (roughly a $13000 order). I then declined all other suppliers who could get me the product quickly, like appliance connection, and choose to go with them. After finalizing it all the rep said he made a mistake and needs to charge me more nothing I could do about it. Also, couldn't go back at this point to others because they were now sold out. THEN it took 6 months to receive the items. Which is not a huge deal with all the shortages right now. The constant lying of it will be here in 2 weeks, it will be here in 2 weeks, it will be here in 2 weeks as well as rude service over the phone is what is the frustrating part.

Ledio V's Customer Service. Ledio V. assisted us with returning appliances with amazing ease. He made the process painless and was very thorough and accommodating when handling our particular situation. He helped us with securing new appliances. He was very friendly and positive throughout the process. Really do appreciate all he did for us. Highly recommend Appliances Connection as their customer service with someone like Ledio is superb!

I called Appliances Connection customer service for instructions on returning an item that came with my dishwasher. Santiago answered all my questions and provided outstanding customer service. I am very happy with the customer service and look forward to doing more business with Appliances Connection. Thank you!

I ordered a new GE gas range and range hood from Appliances Connection with installations service for the gas range. Installation was not done properly with gas leak. We smelled gas all over, in addition the range was damaged. They sent their logistics team twice and the logistics team agree the product need to be replaced. It's now 3rd week and every time I call I talk to a different person with assurance that the replacement will happen with one or other excuse. Left with a defective gas range! Please stay away from this shop. Each call they will put you on hold for 20+ min, each time a different person and a different instruction to just dodge. Please do not buy any appliances from this shop. You will regret if the appliance happens to be faulty as they won't honor the problem!!!

Ordered a LG gas range through them to be delivered to Chula Vista, Ca. in March 2021. They said it would be 10 days. It wasn't delivered for 3 weeks! They lied. You cannot cancel the order without a fee. Once the truck delivered the stove, the delivery guy had me sign for the delivery. The box was in excellent shape, not even a scratch on it. Two days later, my husband opened the box to install the range, and the entire front frame underneath was bent inward. The stoves have anti tipping legs that are attached to the frame in the front, and he could not open the legs due to the frame being bent.

SAVE YOURSELF A LOT OF TROUBLE!!! Shop elsewhere. Purchased a $3000 range that has not worked last 14 months (16 mo old). Virtually IMPOSSIBLE to have issues resolved, dozens of phone calls documented to customer service dept. Repairmen don't show up or call. They ask US pay an electrician to check wiring with a promise to reimburse, that's never going to happen. Checked BBB, over 500 complaints. Range under manufacturer's warranty for 2 yr even purchased extended warranty. The saga continues....

We purchased full gas range oven from Sears online service, Sears bought through Appliances Connection. We received oven wrong color, manufacturing defect. I believe oven was used Or store display. The time we installed the oven, it did not worked. We informed the appliances connection, I made more than 60 calls, text and phone contacts for exchange, or refund that I can buy other one. It is embarrassing for the company to deliver the used oven for full price. Frank told me he is only to make decisions for exchange, no other person can do it. He offered me $1200.00 and fix the oven. My wife did not accept it because we order navy blue. It doesn’t match with kitchen cabinets and appliances.

Buyer Beware. You must be careful. If you purchase something from them they will not take back!!!! I would steer clear. I have been fighting with them for months. I will definitely not buy anything from them again.

I bought a Whirlpool side-by-side Fridge/Freezer combo 18 years ago when I moved into my house. Never had a problem with them, love them but knew it was time to replace before one went out & left me hanging. I found the same exact units but brand new, built in 2021 models. So I ordered them on the 4th of July special thru Lowe's but they said they couldn't be delivered until Nov. 2021, which was 5 months down the road, but I ordered them anyway because I had such luck with early models, same units. Then I decided to Google the model #'s and both units popped right up thru Appliances Connection. The price was lower than Lowe's prices, even though they were on sale at Lowe's & they showed they could deliver in just a few weeks! I actually didn't believe it...it is sincerely was too good to be true. I told my wife they must be "scratch & dent" & just not listed as that.

Ordered over $5k in living room furniture and 3+ months later, still haven't received it. I get weekly emails with new estimated ship dates. The one thing that surprised me is that they actually answer the customer service number. I canceled my order. Who knows what I'll go through to get my refund if I couldn't get a product I ordered after almost 4 months.

Purchased most expensive dryer. Salesperson did not advise on additional costs involved with shipping and installation (no power cord!). Shipping was heavily delayed and impossible to predict (unreasonably long delay). Product was damaged and non-functioning (water stains on back and bent frame). Company has advised me to return on my own or exercise my warranty with the manufacturer. They simply do not care. Appliances Connection failed on all fronts. They are connected with Goedeker’s, so do your research.

My frustrating ordeal with them went on for 4 months! Order was delayed 2 weeks, horrible shipping company canceled, rescheduled and no showed 7 times! Finally returned damaged appliances, 7 weeks before refund issued!

Bought a dishwasher that was in stock and the estimated delivery time was between 7 and 14 days (business). The item was collected by the transportation company AM Trucking on May 27th. The item did not leave their warehouse until June 7th. It arrived to another warehouse in Salt Lake City on June 10th. I live in Boise, around 9 hours away from Salt Lake. The dishwasher has been sitting in Salt Lake City since the 10th and I heard absolutely nothing from the delivery company.

Customer service was very nice and seemed helpful. I left every call feeling like things were resolved, but they were not. I have had to call customer service over half a dozen times to get basic parts of my order and delivery moving. My delivery is going to be at least a month later than the original date that I was given, and that is my best-case scenario at this point. They said that they worked with the delivery company and had a confirmed delivery date for today. My wife and I both made arrangements to be home for the delivery. I called the delivery company this morning and they had my order but did not have it out for delivery today and that the person from Appliances Connection did not have a confirmed delivery date when they told me that they did.

Ordered filter kit. Called to make sure they send it to the right address as I also have a P.O. Box. Was treated super rudely by a Reshma. Tried to get a hold of supervisor which was a long quest. Received a review form from company. I answered honestly based on my experience. Based on that company unilaterally cancelled my order. BBB has a warning about the company on their site which I saw too late. Company appears not to be doing business in good faith. I will turn this over to AG of my state. Don't buy from them.

I ordered and received a new washer & dryer from this company. They sent 2 different crews to install but were unable to do so. I paid locally to install and product was defective. Asked to return and refund. Have been trying for over a month to receive help now it says case closed. Still waiting to talk to a manager but no call back. Would not do business with this company!

When I first set up a phone call with Appliances Connection I wanted to get pricing and delivery date options. They explained my options clearly and helped me schedule my order. Then, upon setting up my delivery I was unfortunately selecting an incorrect dryer with the correct washer and fridge. The delivery personnel ensured the return of my improper dryer and Appliances Connection helped me get the correct dryer delivered and installed shortly thereafter. Overall, great experience.

I order a month ago 2 stainless steel flasks for my Miele coffee machines. It took forever for the company send me the product because of “Covid-19“ situation. When I finally got the package it was completely wrong. I asked Miele stainless steel flask and the company sent a smaller version made with glass but it doesn’t fit in my machines at all. And now nobody answer my msgs

Gas dryer delivered broken! This may be the worst customer service I’ve ever experience. The last representative talked over me and then when I questioned what was taking so long setting up a service call she said “did you not hear what I said?” Ohhhh yeah, I heard you. I just hope other customers do as well. Buyer Beware!!! If you buy from this company you may save a few dollars but you’re going to wait a very long time and could receive a broken appliance. If that’s the case keep really good notes because they don’t care about anything but taking your money!

I ordered a new 1/2 hp garbage disposal through Appliances Connection. They offered the best price I was able to find even when compared to sales at local big box stores and they offered free shipping. It took a little longer to receive (3 wks) than originally estimated but they did a great job of communicating and apprising me of each step in the delivery timeline. The disposal arrived at my doorstep in perfect condition and the instructions were so straightforward I was able to install it myself. I would definitely recommend them and would definitely use them again!

Great experience so far... I was shopping for washer/dryer combo and googling for the best prices. I almost got them from another local vendor but then found out the crazy delivery fee. In my search I came across this site but wary about it since I'm not familiar with the company, I Googled and read up on all the good reviews so I decided to take the dive. Since it was such a good deal I figured the downsize is the long delivery time frame but I couldn't believed it when I got the call telling me that it will be delivered next day which means the turnaround was only three days. I haven't used the appliances yet but so far I'm so impressed with the customer service, ease of shopping at the website and the awesome prices.

We paid for a washing machine to be delivered and paid extra for our old machine to be taken away at the same time. When they got here they said they couldn’t take it away that day, but would be able to schedule a pickup within a couple days. In the weeks since then the company has been unresponsive and we still have the old washing machine sitting in our basement. Do not trust this company - they will take your money and not provide the service you paid for.

It's like this, we purchased 10 chairs in January 2021, 2 which are defective, and have been trying to get replacement parts and or 2 new chairs, sent in lots of photos, been in contact many times, to have them want more photos, about 15 emails so far. I also purchased the extra 10 year warranty for all 10 chairs. They keep coming back, with "We will forward this information to the manufacturer/vendor. Once they respond we will update you via this case."

We bought a new refrigerator from Appliances Connection online and purchased the install package. Everything went as planned. They were very insistent on us buying a new water line for the refrigerator or they would not install it. We bought one along with the refrigerator. When the time came to install the installers (third party from Appliances Connection) used the old line and did not install the new line. After three days we walked into our kitchen and noticed our laminate flooring squishing when we walked on it. A three day leak from the old hose line. We contacted Appliances Connection and they put us in contact with the delivery company who has since ghosted all requests from us and our insurance company- which submitted a full claim with all invoices, pictures and documents for the insurance claim. Nothing from the delivery company.

They have solved this issue.

Purchased Dishwasher and Installation. Three weeks, told DW was out of stock, so they sold us an alternative. Delivery date... truck driver did not use truck route but instead of correcting his mistake, he blew us off and didn't deliver. A week later, delivered and badly installed. DW would not turn on. Delivery refused to take it back and left us with a bad machine and took our old one. I insisted that they give us back our old DW and take back the bad one, and they refused. I refused to sign. Driver threatened me. We called police. We called App Connection, told our story, they claimed no responsibility for quality of installation and delivery guy's behavior, even though we paid AC directly for delivery and installation. They said they would send a truck back to pick up the bad DW "when it's in your area next", but we haven't heard from them nor received the refund promised. AVOID THIS COMPANY!!!!

I've bought two appliances from Appliances Connection, and paid for installation and disposal of old units. They delivered and installed the gas range. I had to re-level the stove myself after they tried a couple times and refused to complete the job. They also didn't send or install the anti-tip device. The microwave showed up 4 months later. They would not install the microwave because the two mounting holes didn't match the one they took out. You would expect that for the $125 installation fee, they could drill two mounting holes. I will not do business with this company again.

I ordered a dishwasher and they made an appointment to deliver and install. When I went to log in and check arrival time (the day of the appointment), it showed the dishwasher had never been in stock. The first customer service person insisted it was “totally on a truck” but I just needed to call the trucking company. We went around a few times about why this seemed to me odd (given what their webpage reported), until I went ‘full Becky’ and asked for a manager. The manager - mind you this was more than a 40 minutes in to this escapade- said he had no idea who I was talking to previously (you know, the person who got him on the phone?) but that it would go out next week.

Bottom line - if you want an appliance delivered to your front door, that you must install, and may or may not have slight cosmetic damage - then go ahead and buy from them. However, order it online only so you can get screen images documenting everything. Do not place your order over the phone as they will tell you things that aren't true and you'll have no proof. Understand that they offer awful, argumentative customer service and that it'll take weeks to resolve any issues, which in the end will only leave you frustrated.

Shopping experience is very easy and convenient. I spoke to one of their sales associates, and he was very very nice and helpful. Prices were excellent as well. It made me feel very secure and I want to come back and buy some of their bedroom sets after this order.

First time using Appliances Connection and am very impressed. Not only did their prices beat all the big box stores near me, but they also shipped for free! My Electrolux fridge also came with a $250 mail in rebate, which further set them apart on price. They have been super fast in getting this order shipped and on its way! I will be purchasing the test of my appliances here. Thanks for the great service Appliances Connection!

Updated on 7/7/2021: Don’t go to Appliances Connection to purchase anything - it’s been worst purchase experience ever and I am extremely disappointed. Following up with my previous review. After another three months (six months in total now) they still haven’t refund, and I still have no refrigerator to use. Problems:

Don't waste your time/money & order somewhere else. If I could give this company negative 5 stars I would. My current Bradford White water heater started leaking so I ordered a new 50 Gallon - $1,300 Bradford White water heater February 23, 2021 from Appliances Connection. The website showed it in stock. We'll that was wrong. Immediately after payment I received order status which showed the water heater not in stock and estimated Delivery date was March 10th, 2021. Things happen. That was alright.

These people sent us a washer and dryer that not only was not what we ordered but also was $375 cheaper (Total) than the ones we requested. We submitted the paperwork online and pictures telling them we wanted the items picked up (Still packed inside and have wrapping on the appliances, but unpacking service removed shipping boxes which were destroyed when they opened anyway). We asked for exchange and got a note back that the appliances we ordered were discontinued so they would offer as APOLOGY???‍♀️ A 10 year warranty.

I was looking for a hard to find mid-size 11 cubic ft fridge, without a freezer (I already had one that was fine). Not only did Appliances Connection have the fridge, but it was hundreds of dollars cheaper than other sources. Free shipping put it over the top. Shipping at some other stores was over $100!

First order with Appliances connection was a great experience. The entire order and delivery process went exactly as they said it would. Product was on time and the delivery driver was great. The dishwasher was in perfect condition and works well. I would recommend them highly!

I first saw a mini-kitchen like the one I wanted at the school where I taught. I rented a space in an area where rentals are at a premium. The space is great, but there was not a kitchen area. I thought of the mini-kitchen I knew that the school had. I searched online until I found something similar, and fortunately, I found one through Appliances Connection. The price was great, and it is just like having a full size kitchen. I was able to get everything I wanted at a low, fair price.

We ordered a Viking gas stove top and it took awhile to finally get the confirmation that it had been shipped. The shipping company FragilePAK picked the item up on March 1, 2021 and now 19 days later we still haven’t received it. Our delivery date has been changed now 3 times and it was done by the shipping company. We’ve made every effort to be home during the timeframe we were given and then at the last minute the date is changed. When I call Appliances Connection and FragilePAK to find out what’s going on they can’t tell me anything. They just keep saying they see that the date was changed but can’t give me a reason why. I will never purchase another thing from Appliances Connection even if I have to pay 4 times the price.

The thing I like about Appliances Connection is the confidence I have in knowing nobody beats their prices. Appliance Connection always delivers superb service. If ever there is a problem with delivery of the appliance they keep the customer informed so it is easy to plan ahead. I noticed a while ago stores who offer to match competitor's prices exclude a price match with Appliances Connection - obviously they cannot match AC's prices. Enough said!

After doing much research, not only about the appliances that I wanted, but about re-sellers offering them, I chose ApplianceConnection.com. They had the proven track record on order fulfillment, accurate reviews on the products that I was interested in, and very competitive pricing. After ordering, customer service was very helpful in enabling me to fine tune my delivery date. Everything went very smoothly and I would highly recommend ApplianceConection as your retailer of choice.

Terrible scam of a company. The installers tried to remove my gas line for 30 seconds and said they couldn’t do it. I think this was lie #1 because AJ Madison installers has the same unit installed in 20 min. a week later with no problem. Then the installers said, Lie #2, that in 2 days they would have a professional from their company come and install the gas line because they couldn’t.

The experience was amazing. I got the washer and dryer I wanted for less than what I found it in our area. The delivery time was reasonable, considering it was shipped from New York. The delivery company, AM delivery, was the best I have ever seen. They arrived on time, in a truck clearly marked with their company name, the drivers were wearing collared shirts with their company logo clearly embroidered on them, and they were so kind and considerate. They un-boxed the units and delivered them to my laundry room. No arguments, just very concerned that I was happy with their service. What a change from our last delivery from Lowe's. You'll be glad to know that my Facebook status that morning sung the praises of both your company and your delivery service. Thank you so much.

Very happy with my Appliance Connection purchase. Got an amazing price on the fridge I really wanted. Delivery was very timely, and they delivered the fridge inside, unpacked it, and put it in place for no extra charge. I will definitely buy from Appliance Connection again!

Order appliances on appliancesconnection.com on December 2020. Just received on March 2021 one off range Zline order in blue color. They send me stainless steel color and send me separately doors in blue color. They don’t want to change. They sent me YouTube video how to change by myself.

Great prices and service. Does not get any better. I bought a high efficiency front loading washer (Maytag Maxima EcoConserve Series MHW6000XG 4.3 Cu. Ft. Capacity DOE Front Load Washer) from Appliances Connection at my sister's recommendation last July. They had a great special on my washer which included delivery services. I was going to be out of town when the delivery was to occur but it was really easy to reschedule. I was very pleased with my experience. Will definitely include Appliances Connection on any future major appliance purchase.

I had originally ordered the washer and dryer set that I purchased from a major hardware and home appliance store. Not only did they cost significantly more than Appliances Connection, they also failed to deliver the items when scheduled, and never bothered to let me know they weren't going to be there when they said. I cancelled that order and called Appliances Connection. The man I spoke with was super nice and helpful, and explained that it would take a little longer for the dryer, because they were on back order, and that's probably what happened with the order I cancelled. I placed the order with AC, and when the washer and dryer arrived, they were exactly what I had ordered. Overall, I'm very pleased with the purchase, the service, and the price.

We've had our new dishwasher for about 3 weeks now. So far, it works great. It's quiet to operate and leaves the dishes and silverware clean and shining. I would recommend this model to others and I would purchase from Appliances Connection again. The order was processed promptly, I was able to follow the order all the way to California and it arrived in a timely manner. Installation was seamless and money was definitely well spent shopping here.

Buyer beware. I purchased a dryer from this company giving my order to Giorgi over the phone. He promised me my dryer would be delivered that week. This was on a Monday. After a few days I was contacted by the company telling me my dryer was going to be delivered the following Monday. I told her the sales person said that week and she said he should have never told me that. I'm convinced the only reason he told me that was to get the sale. On Monday I received an email telling my that my dryer wasn't going to be delivered until the following Monday. Then I received another email telling me my dryer wasn't going to be delivered until Tuesday. I had been told the delay was because the driver was sick, and then by another person said it was because of bad weather. So I do not recommend ordering from this company OR using the trucking company - AM Trucking - because they lied as well.

I was extremely satisfied with my purchase, delivery, and pristine condition of my outdoor appliance. Appliances Connection was very thorough in their communication of delivery instructions and my appliance arrived right on schedule. I will gladly refer all my family and friends to their site and will definitely be a repeat customer myself!

I am a very fair person and I give a great review when deserved. This will not be that. I received a Miele dishwasher last night 2/18/2021 with a scratch center front. I called the delivery company to come back 2 mins. later but they didn't answer. When they did later they just lied and said they'd be back. I realized that wouldn't be the case. My 2nd. call not 3 mins. later was to Appliances Connection and yes I was furious and have to admit I talked over Grace. I sent in a photo of the unit and all else they asked.

After doing extensive research on the product and shopping many major box stores having the identical item they were more expensive even with their sale prices. After finding Appliances Connection I was extremely happy that they had the product, had free shipping, offered in home drop off delivery, and a rebate offer that could not be matched locally. I am very happy with the unit and Appliances Connection's simple yet effective system from purchase to delivery in place. In the future I will always check out Appliances Connection FIRST!

First off, this website is sooo easy to navigate and the prices CANNOT be beat anywhere else...Believe me, I looked everywhere. The shipping/processing time was quick and I got my order as specified. The ONLY con is that when it was delivered, the driver said between 5-9 am, which was a bit early for me. However, as promised, they called me 30 min prior to drop off, and the appliances were there at 5:30 sharp. I would highly recommend this company to anyone in need of new appliances for their home. The entire process was a breeze.

The appliance showed up sooner than I expected and exceeded my expectations. Everyone comments on how beautiful the fridge is. We live in a smaller apartment and had a refrigerator that was better suited for a suburb house. It was wide, it was deep, it was massive. For the same amount of cubic feet, we were able to get a slimmer refrigerator with a better look. So happy.

After a frustrating search for Thermador repair parts, I found Appliances Connection. We had determined that repair of our Thermador vent would cost way too much than we could afford if parts were available, and they were not. At Appliances Connection, a new Broan vent was found which had great reviews from many users, and was cost effective with free delivery. (Be sure to look for the discount code). We purchased the vent, installed with some retrofitting needed, but it is very functional and surprisingly quiet. The noise factor being significantly less than the previous vent was a bonus.

Purchased an Aquadom D6030 in June 2020. Arrived broken. Contacted Appliance Connections. Filled out the paperwork. Took the pictures. Then waited for over 2 months for a resolution. During that time I purchased the same exact mirror from Amazon. Arrived with no issue. When Gary finally contacted me, he told me Aquadom had approved the replacement of the broken mirror. I informed Gary I really needed a mirror so I had purchased the exact same mirror for essentially the exact same price elsewhere. Since Aquadom had approved the replacement, I was expecting they would refund me for the broken one and tell me where to ship the broken one. Same resolution, just a different avenue.

This company offers great prices but has slow shipping and an onerous return policy. I purchased a loveseat that turned out to be uncomfortable. When I inquired about returning, I discovered that there would be a 30% restocking fee because the packaging was discarded (by the guys who delivered the unit) plus $1.50 per pound to return. I wish I had read all this somewhere before I purchased this unit. Next time I will stick to Costco!!

I went appliance shopping on Black Friday 2020 and none of the local retailers could supply anything I wanted in a reasonable amount of time. On the Appliances Connection website they showed the exact ones I wanted in stock with delivery times by Christmas. After giving in and swapping out items for supposed other in stock ones several times I still do not have everything. Manufacturing being unable to meet demand isn't their fault but being blatantly dishonest about stock levels is absolutely reprehensible! Avoid at all costs and just wait for your local home improvement store to get them for you. 10/10 do not recommend this company. Lastly, their shipping department is also garbage. I didn't get a notification that delivery was going to be scheduled until the night before and I had to work the next day. Then they showed up to my house at 630 am to deliver... Am I being punked by these guys?

I was totally impressed with Appliances Connection. I live just outside of Austin, TX and was VERY skeptical of buying a large appliance from a company all the way in NY. I had recently bought a stove from another company and it took 3 deliveries to deliver a stove that was not damaged, which made me more wary of working with a company so far away. However, the price was SO GOOD I just had to give it a shot. Wow. Perfect delivery. I inspected the box before it was pulled off the truck. They then unboxed it in my driveway and let me inspect it again and it was flawless. The delivery guys were superb. It took a little longer to get than had I ordered local (about a week and a half), but I saved lots of $! For that kind of money, I can be a very patient person person. :-)

I had never heard of AppliancesConnection before, and was hesitant about ordering appliances (i.e. refrigerator, washer, dryer) for my new construction home from a shop based across the country. It was inconvenient enough dealing with the local businesses. I took comfort in reading positive reviews online about them and decided to take the plunge. I've very glad I did because I had no issues with my items and wound up saving lots of money altogether due to their low prices and not having to pay sales tax. Delivery took about three weeks, but the money savings are definitely worth the wait if you can manage it.

I recently shopped for a wall air conditioner unit and was limited to a specific model that would fit the current opening in my wall. The unit was hard to find, but Appliances Connection had it. When I called them the sales people were knowledgeable, and very helpful. They also offered the best price I could find, but offered a price matching service if I did find a better price with one of their registered websites.

The free installation is attractive when we were initially comparing price with other websites where normally don't provide this service for free, however, the actual installation being done is minimal, crap, full of rejection and excuses. You got what you paid for, but just don't count this as anything good when you make a decision, it only value $0 dollar. Plus, they shipped me a open-box hood, while we actually ordered a new one, cannot list enough...they will ruin every happiness you expect with your new appliance.

I ordered a Consumer Reports Range from Appliances Connection. This was the first time I ordered a major appliance online, but the price was far better than I was able to get by ordering from a local big box store. I was a little apprehensive about ordering online, but AC kept in touch and was easy to contact when I needed an update on information. The Range arrived when promised and the delivery people were very helpful, courteous and prompt.

After considerable "surfing" for the best online price I decided to buy our refrigerator from Appliance Connection. I spoke with a representative who was well informed, prompt and polite. I told him that we would be away for the holidays and requested a delayed shipment. He confirmed inventory and went over various details of the purchase. I also informed him that I wanted the "white glove" delivery serviced offered. The call was concluded without any other issues. Sometime later I was contacted by the freight company to schedule a delivery, and everything went smoothly. They even removed my old fridge. I strongly recommend them.

I purchased an appliance 11/30, and requested a change on 12/1 IF the product hadn't shipped. I was notified on 12/3 that it had not and they would make the change requested. I contacted again 7 other times with no answer. I was billed and paid for the item on 12/3. On 12/20 someone notified me that they were still working on the pending ticket. On 1/4 I asked again for an update. On 1/8 I asked again for an update. On 1/11 I decided to dispute the charge on my credit card because I had yet to receive ANY shipping notifications and no one was returning messages. I received a message and a call on 1/13 from Customer Service (Seaonta). He was personally going to help me get this resolved. He was kind and genuinely seemed interested.

AppliancesConnection did an excellent job in delivering our washer and dryer. One of the reasons I used them was because they didn't charge extra for indoor delivery. I was kept up to date on shipping and tracking, so I knew when my appliances were going to be delivered and I could make sure I was home. Everything was shipped and received on time, and I'm super happy with my new washer and dryer.

This company is a nightmare. DO NOT BUY ANYTHING FROM THEM OR YOU WILL BE REGRETFUL. I ordered an outdoor fireplace from their website in June of 2020. They attempted to deliver the order six times and each time there was an issue, such as they didn’t have the item on the truck, there were not enough delivery people, the white glove delivery service which I paid for was not on the order, etc. After being given excuses by this company multiple times, the item was finally delivered at the end of November 2020.

I was a bit skeptical when I first entered Appliances Connection site. It was the prices that drew me in and in fact, I had to go away and verify my research was the same appliances as I saw at the website. The prices were by far the best that I had found anywhere. Then the great communications soon grabbed and held my interest. I found when I did have questions, I received answers quickly and professionally. I told all my friends to shop here!

I rarely do reviews but I had such a great shopping and ordering experience with Appliances Connection that I just had to share my experience. We just built a home and I needed a refrigerator, a freezer and washer & dryer. The other appliances came with the contract. So I stumbled across Appliances Connection and they had the lowest price on the Frigidaire professional series counter-depth french door refrigerator than any other place I checked. So I called and ordered the refrigerator from a very, very nice gentleman. The ordering process was very quick and easy. Delivery of the refrigerator was within the time frame. They said no damage and with FREE delivery and no taxes I made out like a bandit. Lol. Service was so good. I came back to order my front load washer & dryer and got the same great service as before. I have recommended ApplianceS Connection to my family and friends. Very satisfied customer.

What an amazing appliance. The unit fit my standard size microwave cabinet and installation was a snap. The drawer open like a DVD player, smooth and quiet. My guests cannot get over how great it looks and operates. I highly recommend this microwave.

I discovered Appliances Connection when I was shopping for a new Bosch dishwasher - from my preliminary research they had the best prices both of on-line retailers, as well as local stores. Since I knew I wanted a Bosch and had a general idea which features I wanted, I needed to see which Bosch model was the best match & their website allowed me to narrow my search by selecting which features I wanted. I was able to compare several models at once with each model's features in columns so I could see how they varied and make my selection. It was very helpful visually to see it displayed this way. Once I decided which one was the best match, I proceeded to check-out, which was a straightforward process.

Purchased a Viking warming drawer that arrived with a couple stains on the handle. I called to ask how they would suggest removing the stains without damaging the stainless steel. I was offered cleaner IF I sent them a picture of the stains. Seriously? I was asking a simple question. I didn’t want homework. Customer service rep clearly couldn’t care less. We were going to purchase all other appliances we needed from this company because their prices are good. We’ll no longer do any business with this company due to their lousy customer support. Thank god we didn’t have a bigger issue with what we purchased. Buyer beware.

Over the last few months, I ordered a washer, dryer, and a refrigerator from Appliances Connection. After a lot of research, I found that Appliances Connection always had the lowest prices. Shipping was unbelievably fast to the West Coast with excellent tracking. Customer service was fast to answer questions by email about shipping and product questions.

Appliances Connection delivered a top end product which was exactly what I was looking for but at a 25% saving on retail costs - shipping was free and handled very well. Item was a large glass topped range and was delivered in perfect condition. Customer service was immediate and of a very high quality answering any questions I had immediately and to my complete satisfaction. I will be looking for another appliance later in the year and will have no hesitation in returning to Appliances Connection to shop.

Would NOT recommend using Appliances Connection -- if your experience is like ours, you will be frustrated, upset, and left with a poorly-installed, faulty appliance. We ordered a Miele dishwasher online through Appliances Connection and paid for installation. The dishwasher was installed, but faulty -- it tipped forwards, the drawers rolled out, it leaked into our adjacent cabinet. We requested reinstallation -- and the same two installers came out, ineptly tried to fix it, and left -- and the dishwasher door now will not remain open (it slams shut), and it is installed crooked. We contacted Appliances Connection, but they have not been helpful in remedying this frustrating situation.

I was a little hesitant about not buying my appliance from a big box company but my experience with Appliances Connection was hassle free and I would buy again. I was able to track when my shipment would arrive online, they delivered in a timely fashion, and they called ahead to let me know when they were coming. I had zero issues with my purchase and delivery. Best part was the no sales tax.

What is not to love? Free shipping, a coupon for more off, the lowest price on the net. Who can ship a 250lb item for free? THEY CAN! Even my item was sent out a day after I ordered it! Responded quickly to an email question I had too, it only took an hour for a response.

They were very helpful with product information. We were trying to replace an appliance and needed it to fit in an odd sized space. Appliance Connection even made a suggestion, and we ended up purchasing that one. Appliance Connection made our purchase easy and painless. The new appliance will be able to fit exactly in the old ones space! Yea. Great price (the lowest of 8 we checked), great customer service! Would refer them to all! Thanks for the help in figuring out what would work for us.

I purchased a Washer, Dryer and 2 Pedestals on September 8th 2020. It's January 6th 2021 and I still don't have anything. If you call customer service, you get routed to India where they have no idea of anything and tell you things like "It's on its way from the Manufacturer". True or not, it doesn't matter. This company does not care about you. They have never reached out to me because of delays.

This was my first shopping experience at AppliancesConnection. I purchased a set of LG Washer and Dryer. They were the cheapest of all sites I checked and their sales person who assisted me with the order was extremely helpful. He could not have been any nicer. The washer and dryer were delivered as promised and arrived in perfect condition. The delivery man even opened them up for me and made sure everything was fine. A very happy and satisfied customer!

I just discovered this site today while looking for space heaters. Appliances Connection has a good selection and the BEST prices. No shipping charge and substantial savings as well! This is my first time ordering and everything has been fast and easy. I'm pretty sure that Appliances Connection is going to be hard to beat and will be getting my business in the future.

I highly recommend Appliances Connection, not only for their outstanding customer service but also for their unbeatable prices! I was helped personally, and was well taken care of from start to finish. This is the true definition of friendly customer service - seriously!

My beautiful appliances arrived much quicker than I anticipated in perfect condition. The entire process was smooth and convenient. I was nervous making such a large purchase online, but couldn't be happier. I highly recommend Appliances Connection and will use them again.

They show in stock but then claim the item has to be shipped by the manufacturer. I ordered an in stock item on November 10, 2020, they now have pushed it back for the 6th time to January 31, 2021, maybe February 3.

I am always skeptical about ordering expensive items online but this company is one of the best I have worked with in the 30+ years I have been buying online. No one locally had the dishwashers we wanted but Appliances Connection said they had them in stock and would ship them right away, with shipping free I might add. So I went ahead and bought them and they shipped within two days and we received them 300+ miles away in less than two weeks. We live in a remote area so local deliveries are at least two weeks if you are lucky. The young men that delivered the dishwashers carried them both right into our house and could not have been nicer. They both wore full masks without having to be asked and they were in and out of our house in less than two minutes. The price was good and the warranty was better and less expensive than the competition. We will be back as our other appliances need replacing.

I recently inquired into the status of my order from Appliances Connection. Time is of the essence on this delivery, so I wanted to check on the status as soon as I could. I could not discern from the website the exact status of my order though I was told it would ship on Monday. I clicked the Chat Now button to find out more and a customer service representative assisted me in my inquiry. She asked me for my order number and almost instantly had an update for me. She told me that the shipper had been changed to express and that a confirmation would be sent shortly.

We ordered our dishwasher on AppliancesConnection.com over a year ago. Appliances Connection had the best price with no tax and free shipping. I was skeptical ordering a major appliance on-line, but it came and installed like a breeze. We love the dishwasher and it worked out. So, now when we decided to replace our gas range, refrigerator, and microwave we are not surprised to find, once again, ApplianceConnection has the best prices and services.

While shopping for living room furniture for my daughter, she spotted a fun gray swivel chair. Unfortunately, since we bought a brown sectional sofa, the gray chair wouldn't match. So, I did a little Internet searching and found this brown swivel chair at Appliances Connection and bought it. My daughter absolutely loves it. It's big and fun and spins around and seems like good quality. The best part was that Appliances Connection delivered it for free to our house!

Worst customer service and feel like you are dealing with thugs. Zero absolute zero ethics. I normally don't care and write reviews but this store should be blacklisted and I rather save people from dealing with the nuisance. Please stay away at all costs and don't get carried away with their sales reps.

I saved lots of money by ordering my new range and microwave from Appliances Connection. And they delivered it straight to my house in perfect condition! I was also able to reschedule the original delivery date to a few days later, which was extremely helpful as I was not going to be around on the original date. I have recommended Appliances Connection already to my friends. There is no question about it. I will go straight to Appliances Connection the next time I need a new appliance.

I was searching for a couch online. Everyone else had a 4-6 week delivery time and I wanted it sooner. I then found Discount Bandit, I didn't think they were going to charge me upfront before I knew the vendor. It was matched to Appliances Connection. I saw their wait time was longer previously, so I was surprised, but thought that Discount Bandit may have an expedited deal with them. (BTW, no Discount from Discount Bandit, just standard rate and I wasn't going to buy from Appliances Connection as I saw their delay time earlier.)

It's been 2 months since I purchased a microwave thru Appliances Connection. I still haven't received it. Contacting them gets you nowhere. The reviews are true about getting your order shipped to you!!

We purchased an over the stove (large) microwave INCLUDING installation from Appliances Connection.com. What we got was to have our time wasted. No install and no resolution except to offer a refund on the install. I'm retired and disabled and can't install this myself. IS THIS CUSTOMER SERVICE??? Do yourselves a favor folks and take your business elsewhere.

Appliances Connection communicated each and every step of the order and delivery process so that we knew exactly what the order status was. Although the delivery process wasn't as fast as we initially thought, in the end, that did not alter our installation plans. The important thing was that the product arrived when they said it would, it arrived in good shape and ready to install. We are very happy.

7 month ordeal. Damaged appliances by the shipper Fragilepak (another one to stay the hell away from). Refused them. Said they would work with me on discounting damaged appliances. Order redelivered. Once assessed they offered $50 on a $4K purchase. The range casing is BENT. Refrigerator scratched up in front. Attempted to recharge my card an additional $3K during the credit card dispute process. Finally their shipper came today to pick up. I stored their appliances for 4 months while fighting with them. The dispute has been resolved by my credit card company for the amount. The time, frustration, and inconvenience was not worth it.

I am a repeat customer of Appliances Connection! The product information is thorough, making product comparisons easy. Prices are competitive and reasonable. The checkout process is easy and straightforward. I'll likely continue shopping at Appliances Connection in the future.

Great experience from start to finish. Huge selection, prices unbeatable, staff courteous and helpful. Order processed and shipped quickly. Kept well informed of my order's progress every step of the way. Highly recommend...will be sure to return for future purchases!

DO NOT PURCHASE APPLIANCES FROM THIS COMPANY. I would also give 0 stars if I could. The customer service is terrible and can't do anything right. The manager that I spoke to Celia is worse - I'm not sure what she's managing. Shipped to wrong address twice. The first time was my fault. The second was not. Celia was supposed to reschedule the third delivery - the order still isn't scheduled. Customer service keeps "dropping" my call. I purchased because they had best priced warranty, but because their customer service is so terrible, I'm not sure if it's worth it. Find another company - the extra hundred dollars isn't worth it. Also, if you ask to speak with a manager the customer service agent lies and tells you that they are a manager.

My family and I are very happy with our purchase of our cooktop through Appliances Connection. I received notifications regarding our order from the time we ordered to the point it was delivered. Their customer service was great. Would definitely order from them again.

The website allowed me to discover brands that I didn't know about! After looking around at Appliances Connection's inventory, I found something that fit my desires even better than what I had initially settled on. Very happy!

I received a hard-to-find item and the door was damaged, although this was not visible until the appliance was completely unwrapped. Although I had already accepted the delivery, the service manager, Richard A., readily offered me a new door. He was prompt and courteous, and he followed up every email. I was impressed with the integrity and professionalism offered by him and the company. I'm very happy with the appliance and the new door and would not hesitate to order from this company again.

Bought a LG insta view refrigerator on Nov 2. Bought extra shipping. On the 13th I found it cheaper 600 cheaper. Asked for price adjustment. Refused to give it because it left to a warehouse for shipping. Then it was supposed to be delivered on the 18th. Nope! We did not get an answer when we asked for new delivery date. So we went to the warehouse and picked it up. After we were there they said, "Oh it was being delivered next day." Sorry we brought it home. I looked on the website now and it’s listed for 1695. I paid 2300. What a rip off!!!

We placed an order in June. It is now November and just received it. I called every month to check progress. The representatives were kind and helpful. Our freezer works great and is exactly what we ordered. Patience was the overriding test. Understandably, they were delayed in shipping since the actual manufacturer couldn't produce enough product to supply to demand. That is no fault of Appliances Connection. We are happy with the purchase and the performance of the employees we were in contact with. The driver with the shipping company was polite and quick. My only issue (4 stars) is that communication should be coming from the company giving an update instead of me having to call every month.

Updated on 12/06/2020: They finally, after months writing back and forth agreed to refund me for manufacture defective range. However, they have been giving me run around for weeks about this refund and picking up the defective range with no intentions of helping me. My property is on the market and I could not schedule showings ever since I bought this range back in September as Part of remodeling my kitchen. I became ill from this predicament, as a result with tears in my eyes I am scheduling, with city 311 garbage pick up, to pick up this range. Lose way over $3000, by another stainless steal, but cheap range, just so that I could preserve my health. I am disabled and simply cannot afford mad people to continue tormenting me indefinitely with lies.

This is a great company to deal with. The people I spoke with on the phone were friendly and knowledgeable. Their prices cannot be beat and included free shipping. My double oven is exactly as described and I am extremely happy with it. My order was delivered eleven days from when I placed it. That is a fantastic turnaround. The men from the shipping company who delivered the oven were great. This company cannot be beat.

I just got my new stove delivered and this was the best delivery that I've had in a long time. With covid I've had several deliveries to compare it to. These young men were respectful and prompt, they called and gave me a heads up that they were on the way and arrived in a timely manner. I was advised on set up and all of my questions were answered. Both men should be considered assets to the company as they were pleasant and playful. Which is very much needed with all the stresses of today's world. Thank you for sending these two on this day to complete my delivery.

I am so upset with this company. I am never one to write reviews but am so disgusted I have to. Long story much shortened: upon installing our new oven, the technicians broke our counter tops in 2 places. After filing a claim, expecting to get it fixed and initially told it would get fixed, I spoke to representative tonight who accused me of lying about the counter top being broken and threw in that the techs weren't really a part of Appliances Connection, but under a third party.

Terrible company - do not use!!! Save yourself some grief. My wife and I ordered a new washer and dryer one week before moving into our new house (Washer and Dryer were both in stock on the website). It's been almost 4 weeks now. Multiple times my wife tried to call in and get an update (1 hour hold time each time she called). She asked to speak to a supervisor twice, the rep said, "I will have my supervisor call you back" - they never called. Not once.

Excellent service, the Frigidaire fridge was delivered on time and the delivery people were very helpful. They didn't tip the fridge on its side at all so we were able to turn it on right away and start using it that day.

Appliances Connection had the best price on the dishwasher we were looking for and communicated efficiently without being asked to help us set up delivery and process our rebates. They even found a fifty dollar rebate that we missed! Great experience; no complaints at all!

My item was delivered on time, and the company kept me updated from the time I paid for it until it arrived on my doorstep! I never had to hunt around to find out more information and the company was very upfront with me about all aspects of the purchase process. Best price found on the internet. Excellent company!

I ordered a refrigerator and a Stove, they delivery the refrigerator a different day and they had me waiting for the stove in 3 different dates so far. I ordered the stove on 10/17/2020, today is 10/27/2020 and I do not have the stove as yet. I have been buying food from outside for my family because this irresponsible company have not been able to delivery the stove, which they promised to deliver in 3 business days. I gave one * because you do not have anything below that.

I love everything about AppliancesConnection! I have done lots of research and was able to buy all my appliances for my new home from them (Dual range, 3 fridges and 3 dishwashers!). I can't wait to receive them. Thank you!!

This was easy! I'm so happy you have removal and installation options. It was so convenient not to have to coordinate installation and removal with different companies and made getting my new refrigerator installed and working so much more simple.

The website is very detailed and user friendly. The detail page for the washer and dryers was really good, it was helpful because it includes everything you need to know and allows you to compare different options. Since I knew I definitely needed a new washer and dryer but didn't know which one I wanted, this feature helped me find one that fit my exact needs and price range.

The website is easy to use, and my wife and I found all the answers to our questions on the site. The price beat all major stores in our area and in the instance that they didn't, I know that Appliances Connection has a price match policy. Purchase process was easy.

I had been looking everywhere for a 24 inch washer and dryer combo, and I finally found them on your website! THANK YOU! They fit perfectly in my space, shipping was on time, and delivery was seamless. I ordered white glove delivery, and the delivery people were professional and knowledgeable.

Great site! It was easy to use, very user-friendly setup, and it was easy to compare items and prices. They had a wide variety of products and it was easy to find something I wanted at a great price. Descriptions were clear for each product, and shipping was as expected.

I purchased a set of double ovens from Appliances Connection on 9/26/20. My confirmation stated I would receive the ovens on 10/2/20. I have never received the ovens. The company will not respond to emails nor will they will pick up the phone. I received a shipping number for a trucking company called AM trucking who I am also unable to reach by phone or email. There are notations on the site that say there may be delays due to COVID if the appliances are not in stock. Through the website, I confirmed that it was in stock and the purchase page confirmed 10/2/20 delivery. I am not buying that there are delays in shipping. I work in the trucking industry so I am very well aware of the logistics.

Loved the simple ordering process. The price point was spot-on and the lowest price I've found. I shopped around for this item for a long time and your prices and free shipping were outstanding. Will do business with your company again!

Great website; it was easy to place an order. There was a wide array of products with clear and detailed descriptions, so it was easy and straightforward to find what I wanted. I will definitely be ordering from Appliances Connection again.

The overall price was the best I found on this model and the ordering price online was straight forward. I got a great deal on the refrigerator I purchased, and when I was looking through the site they had a wide variety of products. Will definitely be purchasing from them again.

The site was very user-friendly. They had the item that I wanted in stock at a reasonable price, plus they had free shipping. The customer service representative I spoke with regarding a quick question was friendly and knowledgeable.

Finding the item I was looking for was quick and simple, and it was easy to see details of my product. The purchasing process was just as simple and seems secure (used PayPal!) and I am excited to receive my purchase! Thanks bunches!

DO NOT ORDER FROM THIS COMPANY.... I ordered a Frigidaire wall A/C unit for my elderly mother along with the Professional Service Appliance Installation for $139.99 and the Appliance removal for $29.00, full amount debited from credit card. Product took two weeks which we were ok with, because it was coming from New York and would be delivered by AM Trucking Company. The trucking company that Appliances Connection contracts with. I specifically ask A.C. customer service who would be installing the A/C unit and disposing of the old unit. I was informed the trucking company would install and remove the old unit.

I do not know how they manage to get even a star. I bought a leather sofa, loveseat and recliner set from them for over $2500 in July 2019. The entire set started changing color and peeling off within 8 months. So, I contacted them to get the issue addressed. The first, agent told me the items are still within the one year manufacturer's warranty and should be sent to them for an exchange. Then, when I called to get the address the next time so I could ship them at my own cost, I was told by this agent name Levan (**) that I will not be able to ship anything until they get pictures of the damages and make a decision. I emailed them so many pictures from the email he sent to me but never heard again. I have been emailing them to no avail.

I ordered a Bosch dishwasher on the Best Buy site. It estimated delivery in four weeks. I decided to try Appliances Connection. It estimated delivery in one week, and had good reviews. I canceled with BB and ordered from AC, and paid about $170 extra for installation. AC then announced one delay after another, and the dishwasher finally arrived four weeks later. AM Trucking delivered it, and a young man worked for about two hours installing it. He was frustrated. He finally finished but left a mess inside and out. He left no receipt or card.

Schedule three time delivery but not yet received. No positive action taken after complain. They say call the delivery logistic but when you call no answer. I have call them 3-4 times and every time they will deliver but still not delivered.

I called a couple months ago about a flush mount range hood, and there was a coupon for $10 off a specific amount and I called to see if something better was floating around. The guy said no coupons existed...and I told him I had just put in a coupon for $10 and found it odd they didn't "know" about it. Then he said he did, and that was it. Ok, why not mention it to me when I asked? Then, when I told him I had one, he said that was the only one available. Very strange business practice. That should have been my red flag.

On 5/24/20 I placed an order for the TK Classics Kathy Ireland River 8 piece Wicker Patio set in the amount of $1969.67 and there was an separate charge for $11.63. Through Appliances Connection. The estimated delivery date was 6/20/20. On 6/22/20 I contacted Appliances Connection. I spoke with Doug L at Appliances Connection and inquired about the delivery of my Patio set. Doug L said he was the Sales Floor Manager and that it would be delivered in July however he did not have an exact delivery date. I then explained that my family would be out of town effective July 1st and we would not return until July 23, 2020. Doug L then recommended that when Roadrunner Transportations their shipping company contacted me that I could schedule the delivery upon my return. That sounded great and I agreed to scheduling.

Do NOT bother to order through this company! Not only did they delay my order with excuses for 4 months, they also sent a defective product! I have contacted them regarding a return or refund, and they again are only providing excuses. They are obviously not interested in satisfying their customers! I will be demanding a refund through my credit card company as they are failing to rectify anything on their end.