Ann Taylor Reviews

I really appreciate the convenience of shopping online and the quality of the clothing. I usually purchase sale or clearance items and I have never been disappointed. I love to shop but I don't the available funds that I had before I retired. Ann Taylor keeps me in the loop!

I went to local store yesterday. I found a clothes I like, but the store did not have the size of mine, so I asked the store clerk to check whether they have it online. She checked and it is available online. So I asked her to buy it for me online. She placed the order. After leaving the store, while I was checking online about other clothes. I noticed that the store clerk did not put 50% off on my order (they have 50% as always, because their original price is always expensive). So I called the Ann Taylor and asked them to cancel my original order. However, I was told that I can not cancel my order within 24 hours after I ordered. I was suggested to call back the next day to cancel it. I asked what if the order was shipped the next day. She was saying it will not be so fast. Even though, I felt weird, but I accepted the fact. So I decided to order the clothes anyway on line anyway and call back to cancel the other order. I got confirmation email after I placed the order.

I placed two orders with Loft. One order included a pair of pants with a raveled hem. When I tried to return them, my only options were to pay $7.95 to ship, or find a store and return them there. After placing the second order, I noticed that the price of the items went down by 10% a few hours after placing the order. They refused to adjust the cost of my order. I will never order from them again.

Last week I went into Ann Taylor to purchase some holiday pants and a top. Unfortunately they did not have the red pants I wanted in a size 4. The assistant offered to ship me OVERNIGHT a size 6 petite. This was a Wednesday at lunchtime. Thursday, no pants, so I called Ann Taylor to complain. (Friday evening they arrived at 9pm.) When I called to complain about the item not being shipped overnight they said there was now a size 4 available online and to order that online overnight and they would waive the first pants size 6 shipping as it arrived late. Was told they would overnight the pants size 4 to me. That was last week and the pants still have not arrived. Today is Tuesday. Ann Taylor told me to fill out a complaint slip. I called again today and they said the pants size 4 shipped out on Monday night late. Don't order Ann Taylor online if you are in a hurry. They also do not compensate you for the inconvenience.!!!

I love Ann Taylor Loft clothes. I love the timeless cuts, great colors, and high quality materials. In a time in which bulk has outweighed quality, I appreciate the perfection and detail in which each item is stitched.

I like the merchandising practices for women. Always nice products for women who work. The products are known for their quality and resale value later. Upbeat styles for women over 40 is very important.

I like the variety the store offers... clerks are very scarce; I can hardly ever find one, especially if I need assistance in the dressing room... prices are excellent and the quality of clothing is superb.. purchases I make last me for years.

After having to contact their international dept numerous times and being transferred with no response even after 10 mins, I am still trying to chase them down for a refund that Loft customer service confirmed they would process yet still have not after 3 months! They DO NOT pick up their phone after stating they will within 5 minutes. They DO NOT email you back after stating they will respond within 24 hrs. Absolutely appalling service! I even sent in a complaint with the Better Business Bureau and Ann Taylor/Loft does not even respond to them in time.

I just waited on phone for over 40 minutes to speak to a rep from Ann Taylor. I received an item today that is damaged. I need a prepaid return label. She refused to provide it, refused to transfer me to her supervisor, refused to transfer me to a fellow worker to help me. She refused to give me her employee #, initials, or name. Wants customer to pay for return of damaged merchandise. I will never order from them again. They deserve zero stars if possible.

This was my first time placing an order with Ann Taylor online store. The shipment came late and it was missing an item. The packing list stated 2 items, but only one item was in the package. I immediately wrote an email to customer service. The only thing I have received is an automated reply saying that they will respond as soon as possible. It has been 7 days, and still no response was sent. I get marketing emails from Ann Taylor every single day. What makes it so slow for them to resolve this problem?? Never will shop at Ann Taylor.

I purchased a shirt from Ann Taylor that was too small. I requested an RMA and was told that I would have to pay 7.95. I sent an email complaining about the return cost and Ann Taylor advised that they would send me a prepaid return label which I never received. Therefore, I paid out of pocket to return the item. However, Ann Taylor credited my account for the cost of the skirt minus 7.95 for a pre-paid label that they never sent. In other words, I paid out of pocket to return the item and Ann Taylor deducted another 7.95 for a prepaid label that was supposed to be at their expense as a one time courtesy. I will never shop at Ann Taylor again.

I have been an Ann Taylor client for decades. In February I was charged a $38 late fee. When I called them they said that my payment was done (via their automated payment system) after the cutoff time, which used to be 11:59 pm ET for a long time, and they changed it to 8:00 pm ET. When I asked for a reversal of the late fee since I had paid on the date it was due, the Customer Service agent informed me that I had to wait 18 months for it to be reversed. Wow! I couldn't believe it! I had never heard of such a thing. It left me with a very bad impression.

I've had an Ann Taylor card for years, but was late on a $38 monthly charge. I called and a Supervisor waived the late fee and we changed the due date on my card to a date closer to the first of the month when I pay bills. She then explained due to date change I wouldn't owe anything for another month. She assured me that there would be no other late fees due to the date change and I thought everything was fine. Then I got the new bill but they charged me interest even though I wasn't past due.

When I used the first coupon - I was told I can use on a marked down item as well as even if the item was in store at 40$ off - it would take 50% off my whole total. The first time it DID. When I went to use the second coupon I bought same type of clothes - an item from marked down rack and a pair of jeans that was 40% off. Yet the coupon did not work on this transaction like the first. Same coupon - same stipulations, etc.

Their return policy went from 60 days down to 30 days - and even less if you ordered online, as they start the 30 day clock from when you placed the order (rather than when you received it, typically 5-7 days after it was placed). I returned a dress and scarf with my receipt to a retail store 31 days after I placed it, and was told I could a) only get merchandise credit and b) the dress' selling price had dropped by $20, so I would only get the current price. Many clothing retailers will give a longer return grace period during the holidays due to stores being closed, not to mention it's just a nice thing to do, but apparently Ann Taylor doesn't care about their customers as much.

My boyfriend purchased 4 shirts for me. Two in store and two they ordered for him online while he was with his mother two hours away for a gift. He ordered petites which I would normally wear. I am only 5'1" but I received them and they are too short- No one at work wants to see my tummy. Returning theses have been nothing but short of a headache. I am told I can return them at the Loft (The only store within an hour of my home owned by this company). I show up and to find out I cannot return these. The sales associate suggested I contact customer service. Customer Service said yes, I could return all four shirts via mail.

This is a very difficult retailer to experience. The clothing is overpriced and has a definite "made in China" look to it, and the actual colors online are nowhere NEAR the actual fabric. For instance, "strawberry red" is actually a dark brick, almost brown, when presented. The clothing is designed for stick figure women, but that is not the biggest frustration with this brand.

Very unfriendly sales people at Ann Taylor store in Deer Park. I tried to return 2 things I bought 7 days ago, they were too big. Girl that works there told me I need to have tags in order to return. I went back home to get tags, spent an hour traveling back and forth, and when I came there, girl run away, and ask another sales associate to serve me. She told me I can not return the items. And that’s ok, but they were so unpolite, like I didn’t spend around 500$ in the store. Terrible experience. Now I’m looking for another store. This one definitely lost a customer that has been shopping at Ann Taylor for years.

I purchased a pair of boots today with vouchers so of course, they are only redeemable in the store and not online. I went to put them on 20 minutes after I bought them, (thank god I was still in the outlet mall), and my daughter noticed that one boot was a size 7 and the other was a size 6. Needless to say I returned them and received a merchandise credit. From what I was told it cannot be redeemed on online either.

I purchased a dress online from Ann Taylor. It was too big so I ordered a smaller size which I decided to keep. When I tried to return the larger sized dress with the original receipt, I was told since it was over 30 days I could only get store credit and it would be for one half the price I paid for the dress because that was the current price. So they essentially robbed me of $40. Very low class.

Shopped at store $75. Paid cash. Month later received bill. Called them, they said it takes few weeks since Ann Taylor & Loft are connected. Couple of months later received another bill for $104 (added late fees). Called them they wanted receipt. I couldn't find my receipt so had to pay the $104. I asked if this is the end of this nightmare & they assured me it was. Now received another $64.44 late fee charge!!? Since I don't have my receipt they are going to keep charging me late fees? I paid the $63.44 but I am so angry? I shopped at Loft store. Customers think they have paid & may lose their receipt but the company should have a proper paperwork to show the transactions. NEVER AGAIN I will shop at Loft. If they send me another late fee I'm hiring a lawyer. Shopped $75 and paid it at the store but had to pay another $108.

I know it was my mistake but then when I authorized the payment over phone they doubled the late fee the next month. I was told that I am cleared over the phone.. but they added it again and again... Casually as I checked my account it was $130 and my purchases were only $40.

I had accumulated quite a bit of loft cash from an earlier purchase. Went to store to use it, only to discover that they placed most items in the store on a slight sale therefore making them ineligible for use with loft cash. This seems very unethical. I did not buy the items I wanted to buy because they would have been far less expensive at the full price using my loft cash than they were with the slight discount. I think this is a ridiculous and deceptive practice.

I have tried repeatedly to order from the website using my Ann Taylor store card but get a message saying that the order "cannot be processed at this time." I called AT customer service; they told me to call the credit card. I spoke with the credit card people and they said the problem is not my card - rather, it's an ongoing problem with the website. (I sense that they get a lot of similar complaints since she immediately know what I was talking about.) I have no idea what the website problem is and nobody over there seems to be able to fix it. Strangely, it only affects the AT store card. I was able to order using my Visa card. If I were more cynical I would think they were doing this deliberately so customers wouldn't rack up so many points on the card.

THE worst experience shopping online. Ordered some amazing items that I was so excited about. Almost forgot about them since I still hadn’t received or had any communication from you over a month later. Looked online and my order was still processing. Sent an email via your website and got some robot email saying the items I ordered were now out of stock. Well of course. They are over a month later! Still waiting for your online team to respond with a real email. Absolutely horrible customer service if you ask me.

When I placed an order for one pair of pants, Ann Taylor hit my bank account 5 separate times for the same purchase amount leaving me with $1.26 in my bank account. I suspect if I had more funds in my checking account, they would have gone for much more. When I called Ann Taylor they told me that it was my mistake, that I must've left my shopping cart, or had an error on my end. I had one submit and one confirmation email from Ann Taylor with the correct amount so I never thought to look for numerous duplicate charges to my bank account. I got off the phone with Ann Taylor feeling violated.

Placed a simple order with promo code and rewards numbers. They could not process the order and kept flipping me from the credit side who said everything was fine to customer service who said it wouldn't could through, was told no reason the order can't go through but it doesn't and spent an hour on the phone only to get transferred 5 times with no end result and my rewards in limbo - so disgusted with this company.

Last Tuesday, I decided to purchase 6 items off the Ann Taylor website. It was extremely annoying because I went through the order and entered my credit card details only to be informed that "there was an error completing this request". I did this with several different cards, thinking I was doing something wrong. Each time I kept going through and refilling everything and it took about an hour of my time. I also tried to register to create an account online but it didn't seem to process. Then I contacted the Live Chat function, only to be informed that they're having issues with their website and the best way would be to call them and place my orders individually. So I rang, and the customer agent was very helpful but it's quite annoying to place an order for 6 items over the phone. Then after the order was completed, she told me I would get an email order confirmation so I waited and still, 30 minutes, hadn't received anything.

Today I placed an order on the Ann Taylor website. After I submitted the order I realized I neglected to change the shipping address to my current address. I looked for a way to quickly cancel my order online but did not find a way. Within 10 minutes after placing the order I called customer service to cancel the order. I was told that the order was already sent to "Processing" and it could not be canceled. However I could place another order for shipment to the correct address and the return the box being shipped to the wrong address when it arrived. There are a few issues with this:

I have been a loyal Ann Taylor customer for years. And when my daughters entered professional fields I continued to purchase clothes for them for birthdays, special occasions and holidays. This year I purchased a number of items for my older daughter in early November. Ann Taylor sent out lots of emails suggesting purchases for Christmas. One item that I bought was too large so my daughter & I headed to the store to return it with the receipt only to be told that we were past the 45 days and the best they could return was the latest sale price. And the store manager was very rude, dumping the return policy on a very nice sales associate that seemed like she'd been in this position a lot lately.

Being 5’11 and wearing a size 8 is rare. On Thanksgiving weekend I order $400 worth of clothes. Only 1/2 got sent. The Loft said the other packages couldn’t be delivered. Which is **. Ann Taylor lost all my business. 8 days later they’ve not refunded my money.

In June of this year I purchased some clothes from Ann Taylor's store in San Leandro. I paid with my credit card (not Ann Taylor's card Comenity). In late August I received an online billing statement from Comenity Ann Taylor's credit card company, This was the first statement and it showed 32.36 dollars charges. I didn't recognize the charges and immediately contacted Comenity customer services. The customer service lady explained that I bought a sweater for 15 dollars and 17 dollars were added as late payment and that I owe them 32+ dollars.

Really bad experience. My order got cancelled while it was still selling online. The person who answered the phone not even mention they would match the price and waive shipping fee as my order has been around $170.

I called Ann Taylor to make an order over the phone. The operator used my previous order to get all my info. I never got an email confirmation and called the 800 number the next day. Amanda ** from Ann Taylor said they used the email of another consumer and sent the email confirmation to that consumer. I asked them to change or delete the email or cancel the order since my name and address and phone number and part of my AMEX card numbers was already sent to a stranger. They said they cannot change or cancel and order and they will CONTINUE to email the stranger concerning my order. They refused to put me on with a supervisor and told me they will train the original operator and send me $20 coupon.

I had such a horrible experience shopping with Ann Taylor, I feel it's necessary to warn other customers. Recently, I was on anntaylor.com to purchase a couple of gifts. What should have only been around a $100 purchase turned out to be a $412 purchase. Ann Taylor had a technical glitch on their site that added more items to my order than I authorized to purchase.

I purchased 4 items online on August 20, 2017. My credit card has been charged the full amount. I called three times to find out the status of my order and no one at Ann Taylor. I was unable to cancel the order within 24 hours. I was lied to many times by the staff and supervisor. I called on August 23 and was told by staff that the order has not been processed yet. I was unable to cancel it. When transferred to a supervisor I was told that the order was shipped. He provided me with a UPS tracking number that did not exist. He kept telling me to read the rules online when I asked for the head office number. Maybe they should have managers with knowledge and education working at customer service.

I accidentally purchased a dress online while trying to calculate the discounts available. I called immediately to cancel the order, but no discount was honored. They said they don't cancel orders and I would I have to wait for the dress to come. They charged my account $138. And later refunded me a small portion after a discount was applied. When I returned the dress because I didn't like it. (Fabric of an old curtain) They had prepaid label that would cost me $7 to send back to them. I tried to return it to the store but Ann Taylor in my area had closed down and loft would take it.

I returned several items I had purchased online at the end of June. I used the prepaid smart label included in the package they sent. By the first week in July, tracking still said "status unavailable," so I sent an email to customer service inquiring about the return. No response. On July 19 tracking finally showed that the package had been delivered, so I emailed again asking when I could expect the refund. Again, no response. Since then I have sent seven emails and tweeted them three times but no replies. I am really outraged by the lack of customer service. I will never purchase anything from the store again.

We had a balance for $80 with them that went up to $235. Every time they send us a letter to make payment we call back and make the payment over the phone. 30 days later we get one more letter saying we need to pay $115 and when we call their excuse was they have the account numbers wrong so we pay again and got confirmation number again and 30 days later we get one more letter for $150. So we call again now they saying we need to call the collection agency to have this matter solved.

I ordered some blouses online and when I received my package, it was not my order and the packing slip was in another person's name with all her personal information. I called the online number, and was treated miserably, and told it was MY responsibility to send back the incorrect items. When I told them it was their mistake, I was told they have NO way of picking up the incorrect package. Then they tried to strong arm me into placing another order. It took 3 calls to reach a supervisor who was as rude as the others, and when I asked for a refund, she said she would "get around to it" and at that time I told her I was contacting my credit card company. She told me that was fine, as if I needed her approval. When I told her I would never shop here again, her response was "Alrighty then." I cannot believe how horrible the service here is.

Looks like many of us are having the same experience with online returns. I was a loyal Loft customer, spending over $1,000 per year on clothing online. I tried to return a $50 dress because it was too large using a prepaid shipping label. I followed instructions carefully and returned the item within two days of receiving it. I watched the UPS clerk scan the return label, but mistakenly didn't ask for a receipt. When I didn't receive a refund, I contacted customer service three weeks later and was told I needed the a) exact day I mailed the item, b) a tracking number, and c) a shipping carrier. Since I don't have these things, it seems I'm out $50 and Loft is out a loyal customer.

Called tonight when received bill today (haven't used card in a year and this was first bill I received). AT tacked on $27 late fee and interest. When I explained I had not received a bill until today rep told me my account had been closed 2 weeks ago and so she could not waive fees on closed account. I asked, "Why is the account closed? I did not initiate account closing". She said must've been closed "in store". Only problem is I was nowhere near AT store on the day she said it was closed. No explanation why my account was closed, no help waiving fee... I'll pay it and NEVER do business with Ann Taylor again!

Have had this happen twice. They strong arm you into a credit card with a promise of a discount. Then if you are one day late paying, no matter how small the balance, they load you up with accelerating late fees. They don't show you this when you take this out at the store. It's a deceptive ripoff. I won't be paying their fees and I won't be shopping there anymore.

This took place at one of the outlet stores: I wanted to purchase 3 items; after the cashier rang up my coupon for cardholders, we had to call up the manager concerning an additional discount (the register was only showing a partial amount). The register had my total sitting at $52. The supervisor came from the back, she didn't say hello, didn't interact with me at all, no smile, no eye contact. I gave her my phone to show her the coupon. Again, she said nothing to me. It was very obvious she didn't want to deal with me or this transaction. She asked the cashier to re-ring the sale the "correct" way, which brought my total UP by $42.The supervisor then insisted that the previous, lower price was a "glitch in the system" and "the system isn't supposed to do that" with a bit of a laugh and snicker. At that, she walked away without an apology and with the same lack of expression she had when she first approached.

The worst customer service I have experienced. I placed an order that FedEx misplaced and tracking info was incorrect. I had tried to contact their customer service by email twice and they DID NOT respond for over 2 weeks. When I finally called customer support they said it was not their fault and it was FedEx fault so they could not do anything for me. They even refused to allow me to send my order back with free shipping!!! The customer service rep told me I had to walk it to a post office and write return to sender on it to not pay for shipping. UNREAL. In a time like today when 75% of shopping is done online, they are doomed!!

I returned some items by mail and it has been three weeks and I have not received the credit. Their service is horrible and they do not care about their customers. I will no longer be shopping there. I am send a letter to the president of the company.

Wow, this business needs a serious review of their customer service processes. Two weeks went by without receiving the order I placed in store. I paid for the order and received a FedEx shipping notification. So far so good. Order never was delivered, so I tracked it. Tracking number not recognized by FedEx. Now, if I were Ann Taylor, I would contact the customer and apologize, place the order again with free expedited shipping, a coupon, something. But nope, I had to call, talk to customer service who basically told me she will cancel the order and fill out a form asking for a refund which would take 7-10 business days to process. WHAT? Second, they didn't even notice order never delivered? Why did I have to call them? It goes on: she then takes a new order from me to get my items to me, offers me a waived 3-day shipping. I ask for overnight shipping, she approves, we finish placing the order.

I placed an order on January 1, 2017. Received on January 7th, which is pretty fast for Ann Taylor as they take forever to ship online purchases. I had some returns from that order and shipped it back to them on January 13th, 2017. It is March 7th today, I have not seen any returns tracked or processed in my account, nor the credit card. I called them two weeks ago, they said to wait and call them back. Well so far nothing. I am really tired of dealing with all online purchasing drama with Ann Taylor, I was a loyal customer. Now, that is it.

I wish I had seen Ann Taylor's reviews before I decided to shop online. I am so disappointed in the company and how they deal with their errors. I made a big online order, but when I submitted my payment, I was not taken to an order confirmation page. I checked my email and nothing. I checked my bank account and I was immediately charged, so I assumed the order went through. I called customer service the next day to ask about being charged, yet not given an order number or any confirmation that my order went through. They told me no order was submitted in my name or email, and that the charge was just an "authorization hold" and will "fall off" soon. Since the order apparently did not go through per the customer service agent, she offered to make the order by phone - which I did. Fast forward to when I received my items. I checked my bank account and the extra charge that was supposed to "fall off" fully processed.

I returned a dress to Ann Taylor the end of OCTOBER... Due to its late delivery, I returned the dress and a skirt which was purchased by a New Jersey customer, but was mailed to me! For the last THREE months, I have tried to get my credit card credited back. The last conversation, of about ten phone calls, was last month with a "customer service" rep who told me that my credit card would be credited within 3-4 days. Instead 3 weeks later, I get an "e certificate" for less than the full amount. I NEVER intend on ever buying from Ann Taylor again so an e certificate is useless and, in addition, not what I requested.

Extremely RUDE AND INTIMIDATING male store manager!!! NEVER GOING BACK AGAIN. Went in to return something 1/22//17 that I had bought the day before! Would not let me return it, and explained to me why in A VERY RUDE AND UNPROFESSIONAL WAY. Literally had to run out of the Snellville store!

I bought a shirt for about 31.00. I always put on my card then pay for it at the store. Don't like to carry a balance but like the points. To my surprise I received a bill on that amount. After calling and asking about it I was told I would receive info from a claims dept on what to do. I never received that call so I again called and was told to get a bank statement showing the payment. I then faced it to them. Called them again and was told they would take care of it. Then received a bill with a late payment charge! I called again and they again said to be patient! This went on and on.

I purchased a few items worth over $750, and returned all items but one on December 14th, and the package has been received by their returns agent on December 15th, and yet they keep telling me nothing has been processed! This is so ridiculously unprofessional! I have been shopping online all the time for the past couple of years, and have never encountered such an irresponsible company! I 100% regret shopping from Ann Taylor! I can't believe it's January 2nd, and they still tell me they haven't located the package yet!

I have always loved Ann Taylor but I am very disappointed in the way they handle returns at Christmas. I received a gift from someone who is an early shopper. I did not open the gift until Christmas but because it was purchased at the beginning of November they refuse to give me the amount of credit that was paid for the item with the receipt. What is the point of a gift receipt if they won't honor it? So I would have needed to open the gift before Christmas. All other stores, they change their return policy at Christmas and extend it into January. It is still December and the gift receipt was not honored. I still purchased many items but was unable to return the coat that was given to me because they were only willing to give me a fraction of what was paid. They even said it wasn't the amount that she paid for the coat because it is now on sale. Is that my fault?

I've waited over 3 weeks for a return to be processed. When I contacted Ann Taylor by email regarding the return I was sent a link to Frequently Asked Questions with a statement my email would not be acknowledged. I have no idea if my return will ever be processed and it's a lot of money. I will not be ordering from them again. I would expect to receive notification when a return is received and that it is being processed.

After applying the Loft Credit Card, I made a purchase around $18 in Sep. I did receive the credit card in mail, but I never received any credit card statement and totally forgot about this until I got a collection call in Dec asking for immediate payment around $63. I could not even remember what the $63 charge was for until I created a Loft login online and checked the statement. It turned out the additional $45 were two late payment fee and financial charge. They told me I could make a minimum payment, but I told them, first of all, I never received the credit card statements, secondly, I will make the full payment, but it was really not my fault, why I should pay the late fee. So they agreed to take off one late fee charge and I ended paying with around $40.

I dropped off my return package at USPS like the return receipt stated. It was a lot of clothes, a lot of money spent on them. Checked my acct no info on a return. Very upset. Will never buy from them again. I will be out a lot of money if they don't acknowledge my return.

Bought 2 tops and after I received no notification after 5 days, I got on their site and started a chat. I was told that one item was out of stock. I then asked why wasn't I notified with no reply. I told him I wanted to cancel the order and he said that I could not. I then emailed them with no reply back. I just received confirmation from them that both items shipped. NO CUSTOMER SERVICE WHATSOEVER!!! Will never shop from Ann Taylor or the Loft again.

The return process is absolutely absurd! I'm having the same trouble that other reviewers are having. Sent for an exchange 9/28 and their warehouse across the state IN which I live still doesn't show it being received. Sent back a larger order using their shipping slip and still nothing posting to my account that indicates that package has been received. They are absolutely worthless and I plan on cancelling my email subscriptions and accounts with this retailer. I'm also chalking this up as a loss. Someone at their warehouse has to be sleeping for weeks on the return packages. Customer service is worthless as well. Our process takes up to three weeks... Well it's been over 2 months and nothing.

I'm a card carrying member of Ann Taylor, literally, but I've had the WORST time with their online web portal, coupon codes, and their customer service! The first time they released a code literally minutes after I ordered some things AND when checking out my previous codes got deleted. I tried to call to see if they could retroactively adjust my bill or if they could cancel my order and I would just reorder it, obviously they hadn't shipped. I ordered them 5 minutes before. The customer service on the phone were not helpful, and insisted there was absolutely no way to refund or adjust a bill for a customer and that they had no contact or way or cancelling an order. I also emailed and I got a cookie cutter reply that was not relevant to what I was even making a complaint about. I swore I would never shop there again.

Let me start by saying I am a petite woman who finds it challenging to find petite clothing that is age appropriate. I discovered LOFT when I was in my mid 30's and never looked back. Their petite clothing was trendy, classic, and it fit! I have been a loyal customer for the past ten years. ALL of my pants and most of my tops were purchased at LOFT, but no more. I noticed the quality was declining, but more than that, the tops were just not cute. Yet, I would still find really cute pants and a few tops and sweaters. I managed to find a sweater, two tops, and a pair of jeans recently and placed an order online. I ordered Oct. 9 and had the jeans within a week. Unfortunately, they didn't fit. I returned them to the store, which is an hour away, but the same town my parents live in.

I have been shopping online for perhaps 5 years with Ann Taylor/Loft and have had no issues with the company processing my returns in a timely manner until the last couple of months. They seem to have switched from using UPS for the prepaid return, to USPS. It now takes about a month for returns to be processed. When you contact customer service to check on your return, even with the return package tracking number, they are unable to give you any information as to where the package is.

I used to be a loyal Loft/Ann Taylor customer. As of late the quality and customer service is terrible. I placed an order on September 9th for a couple of items since I am replacing my wardrobe for work. I ended up returning everything which was a total of 620 dollars. I kept calling on to confirm the package was received and at first the customer representative would tell me I need to at least wait 3 weeks for an UPDATE! I kept calling and finally someone confirmed the package was received on 10/12 and will need to wait another 2-3 weeks for a refund to be initiated. I finally get an email saying I will be received a gift card for 620 dollars! I called customer service and she told me since the package was received on 10/29 (mind you this is the date of refund not receive date of the package) it went over the 45 day return policy.

An order I placed never arrived though I was charged for it. I have called, emailed, and called again. Each time, I am told they will contact me within days. First, it was within 2 to 3 days, then it became 3-5 days. When I asked to speak to a supervisor, I was told one could call me back within 24 hours. Seriously? They have so many problems that it takes a supervisor a full 24 hours to address them?? I will be reporting this company to the BBB, and I will never, ever shop at LOFT again.

Loft claimed my package was undeliverable. Sent the package back and said they could not return the package to me. I am no longer able to receive the item I ordered because it was "sold out" even though I ordered it in the first place. I asked for my money back including shipping and they said that they could not refund my order for up to a month. This is the worst customer service I have ever received and I will never use Loft again in the future to make online purchases and will make sure none of my friends do either.

Like many other reviewers, I returned items I purchased to Ann Taylor online using their prepaid return label and now 2+ weeks later I still do not have my refund. I contacted the company and they admitted they have the return (claim it took 2 weeks to get to them...) and that I need to wait another 3 and they will "try" and process the refund by then. Are you kidding me?!

4 years with Ann Taylor counts for nothing when the Laura and District Mgr were in collusion to fire this employee not based on the employee work ethic but because the Manager Laura did not like she display a very happy face; and as her Manager never inquired as to her well being (expecting mother); as it turned out the 4-year employee was suffer from the pain of a crushed rib. When I inquired to Manager Laura about the action she stated that the 4-year employee did not give her condolence because her mother had recently die and everyone else did. Reality check... I restated to her that the 4-yr employee and myself had held her through her months of her mother's transition. So the add insult she added that the 4 yr employee had on a sweater (as they all do/have done) to stay warm because the Manager Luara had the air condition on 65 (cold).

I have the same complaint as the most recent reviewer. I returned $315 in clothing with the prepaid shipping label provided by Loft. It has now been over three weeks and I've reached out multiple times about it because my return hasn't been processed. All they can tell me is that it hasn't been processed and some random department is going to email me about it. I have yet to get an email or any response to the emails I've sent since then. I will never buy online from Loft again and if I don't get my $315 back I will never buy from them in-store either.

I returned an order over two weeks ago using prepaid return label provided by company. To date, they have no record of return and do not have the tracking information. I used the label provided via the company. Customer service was rude on three occasions and of no help - simply stating there was nothing they could for me. A $200 loss for me at this time. Advice - DO NOT order online - if you do not live near an Ann Taylor of Loft - find a different place to shop. I was simply told to call back in a week and see if it shows up. Similar experience with Loft. I am sad as I have always enjoyed shopping here - the online experience and poor customer service has soured me.

I have been getting holes in all my t-shirts. At first I thought they were moths, but then I started pulling all the shirts with holes and discovered they were ALL from Ann Taylor Loft!!! I have realized that all that thin material that is used overseas is cheap material and this is causing the holes. What a shame - not any of my other t-shirts from anywhere else has holes like Ann Taylor Loft.

I have two complaints. First, I am TALL and NO store carries TALL selections. Secondly, NO store carries a size 16 and rarely can I find a size 14. I love the clothing, but it is unfair to us TALL and GENEROUSLY proportioned women to have to purchase online, pay shipping, and wait for an undetermined length of time to receive clothing we love. To those who make decisions about what sizes are available in the Ann Taylor boutique, please provide us TALL and/or STATUESQUE women with at least one size of each item you design and carry for the REGULAR sizes.

As with other previous reviews, I also had a very frustrating experience with trying to return merchandise to the Loft. I do not live near a store (I've online ordered in the past). The pants were ill-fitting and when I was able to finally make a long drive to one of the stores, apparently I was over the timeframe for returning the merchandise (45-day mark). I brought in my receipt yet the sales associate only wanted to credit me for what the price was "today" which was $12 lousy dollars. Forget it! After bickering with the sales associate and then the manager, she reluctantly gave me a merchandise credit (with attitude and a snippy remark of "next time, return your merchandise before 45 days!"). I told her "perhaps the company would like to indicate this policy on my sales receipt that you send with the merchandise?" I asked her to point out to me on this receipt where it says that you need to return it within 45 days? She couldn't because it doesn't say it!!!

The manager at Chester NJ Ann Taylor is completely out of control. She unnecessary talked to one of her worker with so much disrespect in front of everyone that I had to leave. If I was that employee I would file for harassment.

I have been an Ann Taylor customer for years, and I shop online because there is no longer a store convenient to where I live. Recently, I had to return some items. Ten days after sending the return via UPS with the AT pre-prepared mailer, the return was not showing up in my account. When I contacted customer service, they indicated that the return had been received, but that a credit to my card would not be issued for 2-3 weeks. I checked the AT return policy, as posted on the website, and timing of credit for returns is not disclosed. To me, this seems like an inordinate delay and it should be posted on the website so that shoppers can make informed decisions.

I bought jeans from Loft store for a long time ago and didn't wear them for a while. When I started to wear them I noticed inseam of the pants is quite wrong turning towards left quite a bit, doesn't look right. I tried to exchange them with another jeans. They said they can give only $4.99 credit without receipt. They should not sell something defective at first place. If they do they need to at least exchange with same sort of product.

Like many, many other responses on the website, I too share the frustration of what use to be a great place to shop- is no longer? If it's due to management trying to increase profits, they'll probably succeed - but at a high cost of dropping their most loyal consumers. The net result of losing almost $100 because I returned an item a little late is appalling. The tickets were on, never wore, just hadn't tried on in store and this was a one off, just overlooked date due to illness in family. The manager in the MA store was rude and curt; said item was just marked down today and all I could get back was small change.

If there was a number that I could give your customer service, it would be -5 stars. I have never been so appalled by the customer service policy that your company has in place. I showed up at your store in Lee MA with a receipt on two full price items, never worn and with the tags on and was told that I can only get the "current sale price" as a "store credit". This is unacceptable! $127.00 worth of merchandise and you want to give me back $48. I realize that by only offering me the sale price, you're going to turn around and sell that item at the same price you're giving back to me and still profit off of the amount of money I gave to you in the first place... Simply because I did not return the item within 45 days. (I came 4 days later.) Oh boy, what a scam. And it's not like I get my money back, you're only giving me store credit. So not only do you profit from the first transaction, you profit from the second transaction.

Snooty person named Paula - didn't know return policy, missed it by one day. Kept saying it's our policy, it's corporate. Then to top it off, sign in window says 30% off all purchases. Wanted to purchase a pair of jeans, was told "Oh they're not on sale, but I'll give them to you."

On 2/8/16 I returned two unworn items to the store. The store manager had issues matching the item number to the pants. She literally accused me of returning stolen pants. Very rude, nasty. I complained to Corp. and have not heard back. Very poor service. I will never shop at Ann Taylor again.

Ann Taylor International. Incident Number **. Order Number **. You charged me with the wrong billing address resulting in two shipments. Your customer service agents have lied to me telling me that a full refund was being processed. I paid $255.62 CAD ($68.88 and $186.74) because of your mistake. I was only refunded $243.48 CAD. In addition to losing $12.95 CAD, I have had the inconvenience of having to return your merchandise at a distant shipping location and having to make several phone calls to solve this. Never again will I buy anything for my girlfriend from you. Same goes for my extended family and hers. 0/5 stars. Avoid!

First I had a receipt. Second I cannot get my money back to go to a store that isn't trying to make your life hell! Thirdly, I can't even use this useless card online! Are you trying to go bankrupt, because I will never shop there again!!!

I would give negative stars if I could. Pretty much the same as most reviews here, minus the credit card ones because I don't have one from them. Too many times have I bought clothes on a deep discount, gone through checkout, received a confirmation e-mail, and then received the "I'm sorry, this item is currently unavailable." Never, has this happened with full price items. Now, usually it takes about 2 weeks for anything that manages to make it to the point of shipping and not being cancelled to arrive here. Imagine my surprise when I ordered a Christmas gift for myself and wow, it was here in 2 days. What? Yes, TWO DAYS. I was so thrilled that I immediately placed another order for a sale item. Well, that is where the love affair ended.

I'm looking for a career in economics and the economic job market (where 95% of employers will be interviewing) happens on Jan 3rd. I've got my interviews lined up and all I need now is a suit. I didn't get it earlier because I had some surgery recently and didn't know how it'd affect fit. I went to Ann Taylor last weekend (Dec 13) and had the absolute worst customer service. I asked the employee to order pants in the Kate fit for me (their looser fit) in the same fabric (the all-season stretch because they also make suits in wool, I just don't like the sheen on the black wool) and she pulled out a pair of Kate pants in the wool fabric and said that that was what I wanted. I kept insisting to her that these were NOT the same pants and she kept insisting that the difference was all because it was a different fit. Yes. Including the $40 difference in price, the complete difference in the materials (I made her look at the materials tag), etc.

Other reviewers have already detailed the consuming frustrations associated with ordering from Ann Taylor online. There is no connection between customer services and shipping and, apparently, no connection between the retailer and the bank handling store account billing. No one is 'authorized' to do anything for customers and 'supervisors' have no authority to act to serve client interest. However, Ann Taylor e-mail will assure you without fail that "Ann Taylor gets women". Read further to see what you think about that.

I am a long time loyal customer of Ann Taylor and Ann Taylor Loft. I've spent 1000s on clothing over the years, and I've never had issues with returning items. It's rare that I return them. I recently attempted to return an item that I had paid full price for (which is now 1/2 price). The item I returned was still being sold in the store. I was told that because it was over 45 days, that I could only get the lowest price for the item (WOW)...

Tried to place an order with my Ann Taylor gift card plus a credit card. There was an error in the zip code so I had to re-submit the order - once I tried to resubmit, however, I found that all of the funds had been taken off of the gift card even though no order went through. Now I am jumping through hoops trying to get the hold released from my gift card so I can use it.

I attempted to order $143.97 worth of items (shipping and tax included) from Anntaylor.com. I tried to use my Amex gift card. Nowhere on the site did it say that I could not do so. After making my order and pushing submit order, I was told to try again. I did. After it didn't go through, I decided to just go to the store because maybe the site had problems. Hours later, I checked the balance on my gift card. Ann Taylor was holding $143.97 TWICE (total of almost $300!!) on my Amex gift card for a purchase that I DIDN'T MAKE!!!

I wanted to order a faux leather skirt front screen of advertised as 60% with a code to be applied (SHOPFALL). I clicked product to order and it showed as 40% off, although it was advertised under 60%. I took picture of advertisement showing 60% off and also called customer service. Was informed that item was in fact 40%. Why was item advertised under 60% and not under items 40% off? Somebody tell me, is it misrepresentation or just an oversight? I did not order because got disappointed.

I ordered a sweater by phone and told them 3 times I needed a size small. At the end of the call, the agent went over the confirmation information. The last thing I said was, "Please be sure it's a size small." She laughed and said, "Yes I got that." Two minutes later, my email confirmation arrived and it said I ordered PETITE! I immediately called to have this corrected. They told me coldly that they could not correct nor cancel the order, even though I had just hung up with them. Agent said I have to pay for it and then return it. No response from customer service. I wrote emails. I phoned, they asked for a callback phone number but did not call back when they proceeded to disconnect me. No response 24 hours later. They will probably now try to charge me for return shipping.

Last month I tried to pay my bill using my Chase Bank account. After going though an enormous amount of time with their robot, I was told it would cost me an additional $15.00 to pay over phone with my bank account. Believe me, I was burnt up and wrote them a check. I sent them a reply to their marketing emails and told them that I would continue to pay by Postal service and that I would never buy anything else from them as long as they let Comenity Bank rip their customers off!!!

Most agents representing card do not have the knowledge necessary to conduct business. My order came without any paperwork. Spent a lot of unnecessary time to try and straighten out problems. I will not know if it will work out until they process my return. From my experience - unlikely.

I was placing an order online. The button said NEXT. When I clicked on it, my order went thru. I immediately (within 5 to 10 minutes) called Ann Taylor because I thought it had not applied discount. The man at Ann Taylor said the code for discount did not apply to my items. I asked him to cancel the order because I wasn't paying $321.00 for what I ordered. He said they could not cancel any orders once they were submitted. Dumb policy!!!! It wasn't like I had waited to call. I called immediately. Now I have to go thru the trouble of sending everything back.

I've been shopping at AT Loft for some time now. Their clothes are nice and they always have nice colors for all the seasons. But recently, it has not been the greatest shopping experience as it was when I first started shopping there. I recently bought a long sleeve shirt in a dark blue color (did not have time to try it on in store due to being on my break), and I used my birthday coupon that was 15$ off. Once I got up to the counter, I asked the young lady "if this shirt does not fit me or if I do not like how it looks am I able to return it and get either, another coupon or may I exchange it for something else I like in store?" She said I can exchange it for the same shirt (for size and or color) or yes, I may exchange for whatever else in store.

I am writing because I am very unhappy with Loft return policy. I ordered a dress online and sized down because of the information I read that it runs small. When I received the dress, it was a little tight. I called their 888 number to exchange and I was negatively surprised that I have to pay shipping for returning the item, even though I am buying it again in the right size. Even though the new item shipping is free I think it's very unfair to have to pay for return. This was the first and last time I buy clothes from them. I usually refuse to pay shipping and this time I decided to pay and it was $7.95 which is very abusive. I will keep buying from Nordstrom. Not from them ever again!

I am writing to follow up on a request I made recently to refund the price in full for an exchanged blouse that was out of stock in my size on your website. I am extremely disappointed by the decision made by Client Services to grant me a store credit rather than a refund. Adding insult to injury, they also deducted $10.42 from my original payment of $47.39 ($45, including tax).

Ordered a pair of pants while on sale. I was sent the wrong fit. Called to organize an exchange... it took me 20 minutes just to get past the robot to speak to a customer service representative. They were out of the correct fit. In order to return, she said I would have to go to UPS and mail them and then would eventually get my refund once they received them. I explained that I worked and didn't have a local UPS so I asked if they could have someone pick them up.

I have been a faithful customer of AT shopping there for as long as I can remember. Probably over 25 years. I have always loved their clothes. Beautiful materials, some imported, wonderful designs and craftsmanship. Wonderful Wool blends... that is until this past two years. I haven't seen a quality fully lined pair of wool pants in their stores in over a year. Everything is now a cheap Rayon/Poly blend that isn't lined. You might get two or three wears out of them and then they will start to sheen and pill. The jackets are made of cheap materials that don't hang correctly on your body. And interestingly, the prices have remained exactly the same as they have always been. Not inexpensive by any means, and you're not getting your money's worth anymore.

I ordered 2 Maxi dresses in size 14. The dresses arrived and the fit was terrible. I looked at the label and it said 14 Tall. I am 58, I would never order a tall, 6 inches of fabric pooled around my feet. I called AT and asked to see my original invoice. They refused and gave me the runaround. Terrible company, poor policies and rude customer service. Never again. They were just dumping inventory.

Hi everyone! I ordered something on Ann Taylor website 2 weeks ago. One of my packages was damaged last week. I was waiting for some days before contacting the customer service to inquire the solution. When I contacted the customer service, they told me a fulfillment specialist would contact in 3-5 days. It has been a week but no one contacted me. I have never experienced a poor customer service like this before. Please advise. Thanks.

First recent order placed after moving, glitch in their system showed card couldn't be charged so I had to update it and it then went through immediately with no review. It ended up charging me twice but the extra was dropped. My first part of the order was shipped to the wrong address, as I was unaware my shipping assessed was invalid since I thought it was updated when I re-entered my card. I called Loft and they stated they would request to have remainder of items go to new address, was assured remainder of order would go to correct address. I called later that day to confirm update. I get shipping notification on remainder of items and address is still incorrect.

I bought clothing for my daughter on sale through the Internet from Ann Taylor. And when it arrived one skirt's hem was so poorly sewn that it held together by a few threads all of the way around the waist. It was literally full of holes that I could put three fingers through. When I got ready to return it, I read on the invoice that "Merchandise with "FINAL SALE" noted in the description may not be returned or exchanged with or without receipt". In other words, Ann Taylor sold me trash, and then slammed the door in my face.

My online order has been lost. It's been over 3 weeks now and my multiple inquires resulted nothing. Customer service is incompetent and unprofessional.

Ann Taylor Loft's return policy is atrocious and only applied to some customers which is appallingly discriminatory. On May 31 at 11:10 AM, I tried to make a return to your Brentwood, MO store. I live 30 min away and do not have much free time. I had four pieces of clothing to return and had my receipt, my AT loft credit card and my license on me. The customer in front of me returned a dress with NO receipt, NO ID, NO credit cards of any kind and the manager had to come out to talk to the customer. The manager provided the customer with a 1 time courtesy and refunded her $87 cash. Ridiculous.

I placed an order at Ann Taylor Loft for a few pieces of jewelry. Four hours after the purchase I received an email noting a flash sale. I quickly called to see if the discount could be applied to my purchase. I was told it could not. I asked if they could cancel my order so I can reorder online to receive the savings. I was told they couldn't. Feeling very taken advantage of. Poor customer service. Would not recommend shopping at Ann Taylor Loft.

There was an over attentive middle aged female sales associate who doted on my daughter and completely ignored me. It was as though I was invisible. The younger sales associate with the too bright lipstick also ignored me, and almost ran into me while conversing with the middle aged associate. Had I not moved out of her way, she would have plowed into me. Would not buy anything there due to rude treatment.

I haven't went to Ann Taylor for almost 3 years. Then 3 month ago I went there with a few of my friends and surprisingly I got a dress I like. I purchased it with original price of $160 (including tax). I did not get chance to wear it until 2 month later and did not feel as good as I expected, then I decided to return. But when I got there with original receipt and tab, I was told that their return policy is changing to 45 days instead of 3 months. I can only got refund of the current selling price of $75 store credits. This really made me upset. I will lose half of what I paid for nothing. Never had this return policy in any other place. I decided not to go to any of Ann Taylor store any more.

I twice try to make an online payment for their products and both times my payments were declined while the authorized money was kept because of some reason. I mailed them about the issue and only got an answer that I would get my money back (I couldn't call them at all). What kind of business is that? Unless they improve their system, otherwise I will never come back this brand again.

Ordered 1 pair of jeans online, 5/17/15. Money was WITHDRAWN out of my checking account on 5/20/15. I was notified on 5/27/15 by email that the item was no longer available. As of 6/7/15 still no refund. Ann Taylor Loft insist they did not withdraw the funds, they only put a hold on the funds until shipped. If not shipped then the hold on the funds will drop off. Called my bank, they too see the money withdrawn and recommend filing a dispute claim against Ann Taylor Loft. Have made other online purchases with this company and money is withdrawn out of my account immediately, not when item is shipped as they state. Dishonest business practices.

I spoke about a payment with a lady that works in my nearest store at Silver Spring when I made a purchase, I asked her 'I still haven't got anything through my mail so how am I supposed to pay for the previous purchase?' She said "Wait. They are still going to send it." Nothing come through my mail. I got a call from Ann Taylor after two days about a payment. They told me my payment was almost 2 months past due. I advised them that I never received a bill and they told me they have sent it, and nothing is returned. I have explained to her I have never got anything through my mail and I was waiting to make the payment.

I just placed an order over the phone with a Sales Rep by the name of ** who did not apply the e-certificate (**) that I gave her, nor did she verify the same prior to submitting my order for processing. She submitted the order without the e-certificate, and did not confirm the order details and total before she submitted the order. Thereby making the order an unauthorized one. The e-certificate was given to me for the inconvenience caused by my card being authorized four times when I attempted to place the order online. Now, $200 of my available balance is tied up for the next 7-10 business days.

I ordered a dress online - striped flare dress. I received the delivery today, only to find out that your warehouse sent me a pair of jeans instead of the dress I ordered. I called customer service, told them about the issue, only to find out the dress I ordered is now sold out, and there is nothing they can do. Because you made a mistake, I, the customer, have to suffer for it. Extremely disappointing, even more so when I was told, "yeah, it happens...." As someone that works in the customer service industry and takes pride in it, your company has quite a way to improve.

I like the clothes. But do not EVER, EVER get a credit card with them!! I had a card for years and then I ONE LATE PAYMENT with them in 2009. I can not get the ONE (and only) derogatory remark removed from my credit report. It's 2015 and it's still there. I have called and written the credit agencies and they tell me to write to Loft. I called and wrote Loft and they tell me to write to the agencies. So, in the meantime I'm stuck - really ONE LATE payment. I don't even remember it and obviously I made it up because I kept the card for several years before I closed my account - THEY didn't cancel it - I did! This is just ridiculous and terribly frustrating!

I am sick & tired of the ineffective way Ann Taylor issues their rewards to card holders. First of all it takes weeks to arrive by mail. Hello don't you know how to text the info or email it or add it to the monthly statement like all the other companies that care about their customers. I think this is just a way to stop people from using the rewards. They get lost in the mail then you wait endless weeks for them to reissue. Meantime you have probably earned more cards & you don't know which reward card is which because there is no serial number attached to your statement. The people in Ann Taylor don't give a hoot about the fact that if the paper card does not work it's not their problem. This is the worst of all the loyalty programs I have had experience with. I have decided to quit using it from now on.

I've been a loyal Ann Taylor and Loft customer for years. However, after this last experience, I will never buy anything from them again. I placed an order for four dresses from The Loft on 4/27/15. They were supposed to arrive by 05/07/15. I only received one dress by that date. When I called to inquire as to the status of the rest of my order, the customer service associate told me that it was processing and she couldn't give me any more information. I sent an email and didn't get a response. I called again and was told that the dresses were shipping from a store in Colorado. I sent another email and got a canned response addressed to a different customer (my name is on my email address so I don't know how they messed that one up).

I ordered from their online store on April 6th and I sent the merchandise back over 2 weeks ago and I am still waiting for a refund. I emailed them and told them that I'm waiting for a refund and they replied "it could take up to over three weeks." Are you kidding me?

I don't know where to begin with Ann Taylor. I had come into the store with a "30 dollars off 60 dollar purchase" coupon for my Birthday. I had 10 dollars in Rewards on my card, and thought it would be an excellent way to use it up in conjunction with my coupon. I did not have my card on me, because I don't carry around 1,000 store credit cards. I usually have other stores look up my card or account numbers associated with that store with my social security number. When I went to the front to check out and asked to use my rewards, they asked me for my card. When I told them to I didn't have it and to look it up by social security number, they told me they couldn't. I asked what I could do, and they said I can downloard their app.

I placed a large order, and it was not processed. Although I received confirmation and the order has put a hold on my credit card for three business days, that includes a charge for next business day delivery. There was no contact from Ann Taylor, and they tried to blame it on my financial institution, which processed the order. They gave me a lot of information about how big orders are not processed, next business day is not possible on large orders, they were supposed to have called me, etc. Lots of runaround, no goods. It is a shame. I was a loyal customer for many years. Their goods have gone downhill, as well. I believe it had to do with the fact that they did NOT want to apply the 20% discount to the large order. I am very angry, and I will be posting this wherever I can. I do not trust Ann Taylor.

I shopped at a mall in Alpharetta and could not believe how unprofessional the store was. The man ran around the store like he was mad and the salesperson was dancing (she makes inappropriate jokes that are rude) but I didn't say anything 'cause she kept whispering to her co-workers. I could hear her making fun of us in the dressing room and one of the associates, a mean woman, kept making faces. Horrible store.

January 2015, I stopped in one morning to Lakeside Mall (in Metairie, LA) to return a sweater. It was 10:00 am on the nose, the time they are supposed to be open. The manager ** told me through the glass that she could not open until she finished hanging a display (sale) sign in the front window. I waited 7 minutes, still the doors were locked. Only after I rapped on the glass and pointed to my watch did she deign to open up the store. She then snubbed me by making me wait at the register, pretending not to see me. Give a childish 20-something-year old a position of "power" and she behaves as if she owns the company, opening the store at her own will and treating customers with a grandiose attitude. I have complained formally with Ann Taylor, received a computer-generated reply with a promise of an investigation. But 3 months later, no word back from them.

I ordered a pair of pants that I needed for work from Loft's website. At first I was excited. I got a great deal! I opted for the expedites one-day shipping, because I needed them ASAP. The cost was $25 plus a shipping tax. Not so bad, I thought it would be worth it! Well my total went from $49 to nearly $75, welp. That's okay though, because Ann Taylor Loft's quality is great, right?

I agree with many of the other comments regarding Loft. I have ordered online countless times and have quite a bit of experience with items being no longer available. Some are right after I purchase and some are some time later. This is a clear indication that their online inventory system is antiquated and needs to be updated. I do not experience this while purchasing from any of the other online retailers.

All the signs read 50% off entire purchase. When I got to counter they said the items I purchased were full price. I said but the signs read 50% off entire purchase. They said look closely at the sign. In the smallest font possible, only to be read if you pick up the sign and put it to your face, could you read the exclusion. Deceptive and disgusting to try and trick the consumer!

I'm so sick and tired of their online games. They've been going up and down on their CLEARANCE items. It had gone down to 50 percent off then 60 and then back to 60 and then to 70. I complained and asked them to honor the 70 percent off sale on an item I had purchased just a day prior that hadn't even shipped yet. I was denied and an hour later it went back up from 70 to 50. It became 60 again last week. I out some things in my shopping cart last night only to wake up and find that it had gone back to 50 percent. Seriously, enough of these games. I am ready to forget that Ann Taylor exists at this point. I'm not spending my money on a game playing weasel of a company.

I have had several bad experiences with AT Loft, but two stand out in my mind. I ordered a really great full price jacket and several other things online. The clothing came really quickly, in 4 days and I was really pleased. Two days later the jacket went 60% off. I called their customer service and asked for a price adjustment. They told me they couldn't do it. I asked why and they said I had bought enough from my previous order to have free shipping. So I asked what that had to do with anything. They said because of the free shipping I couldn't get a price adjustment, that was their policy. They wouldn't budge so I paid to have everything shipped back and returned. I put exactly what had happened and why I was shopping the order back and that I would no longer shop there. I never heard from anyone.

I have shopped at Loft and Ann Taylor for a very long time and I will never shop with this company or any affiliates in the future. I place an order on Dec. 4th and it has been a nightmare with Loft since. I put in the wrong sizes and quickly called back to change only an hour later. I was told I couldn't just change the sizes but I would have to reorder the whole order again. Then the cust. service representative ordered 2 of the same pair of pants. I wound up with 300 dollars of unneeded merchandise. I mailed the items back a week ago and I have now been told that I will not be refunded until mid-January. This will wind up being a month long ordeal with this company. These were simple things I was requesting and any other company I've shopped with in the past has never treated me this bad… Spend your money elsewhere.

I believe I am definitely a loyal buyer since I spent at least 1,500 dollars in store & online with AT last three months. Today I placed an order and found I chose the wrong size right away. I called Ann Taylor immediately. However the rep told me that they cannot change or cancel the order.

Made online purchase with Ann Taylor on Aug. 5 for $355, returned items for $290 end of August at a store in Quaker Bridge Mall in NJ. Month later I received a statement for the full amount and I'm being forced to pay Ann Taylor $290 for NOTHING.

The order was ordered (10/23) and shipped (10/25) from Loft, but was recorded at UPS as empty box (10/29) with damaged contents. I email Loft as soon as I noticed that and received no response. I then called a week later and was assured that I will receive a credit within two days. Again I waited a week and emailed - received no response. I called again today (11/24) and again was reassured that it will be credited back. I do not trust this company as they did not respond to me last time. I often shop online and this has been the worst experience so far!

Very bad experience. They have a sale and I purchase many things. When I get home I realize that some discount was not been apply. So I return to the store and they only fix something, but other staffs they said it was final sale (but they never said anything when I purchase them). I realize that they change the sale to 50% extra and they will not do a price adjustment. The manager was very rude and they were angry that I return the clothes, when they could just give me the price adjustment.

I have same story with previous user. I like the clothing in Ann Taylor very much! The cashier told me I could get a discount if I sign up for Loft Love card. She told me it is not credit card - the bill can be charged directly from my bank card. She is a liar!!! I am surprised when I received a bill in the mail. Since I am not used to pay bill online, I forget to pay it. $25 late fee is charged to my account! I didn't save any money!! She is a liar. If she told me I can't pay with my bank card, I wouldn't have apply the Love card. I needn't pay $25 late fee. Finally I choose close the card.

I like Loft clothing, but am often unable to purchase petites in-store for lack of appropriate inventory. Many, if not most, petite items are available online, with a shipping charge of $8.95. The only exception is if I purchase upwards of $125 for free shipping. I normally do not purchase that amount and that free shipping offer is not always available. This is, in effect, size discrimination. Other retailers provide for ordering from in-store, providing FREE shipping for an item that is not found in-store. This is reprehensible on the part of Ann Taylor and Ann Taylor Loft. I believe they should review this policy and a formal legal complaint be filed.

My husband and I went to an Ann Taylor store at the local mall because we heard they had nice work-appropriate clothing there. I did indeed find a few items I liked, and the cashier told us that we could get a discount if we sign up for their store card. What the cashier did not tell us is that this card was not a loyalty discount card, but a credit card with terrible APR, and then charged our purchase that day to said card. We were quite surprised when we received a card and a bill in the mail.

Ann Taylor, your invasive practice of requiring personal information to be scanned and tracked for legitimate returns that fall within the guidelines of your own printed return policy is causing a mass exodus of good customers. My frustration with making purchases of on-line sale items and getting through "checkout" only to start receiving email after email over the next few days, notifying me one by one that my items are no longer available has reached its peak. I'm done shopping with you in store and on-line. There are other retailers that provide a more pleasant experience overall that do not require an invasion of my privacy as a condition of doing business with them. I give you two years at best before your stores are shuttered.

I was so excited when AT came to Toronto. I used to make trips to them to purchase. They were always friendly and helpful. No restrictions on number of items, always paying attention and getting the right size, refunds were a breeze, exchanges the same. In the Sherway amend Eaton center store, not the case. Poor service. Opposite of the States. What is up, Ann Taylor. Your brand is not the same here. My daughter wanted to exchange a top which was in sale and they charged her full price. Horrible.

I was duped into giving Anntaylor.com my information to be entered into a contest for Sur La Table. Now, and everyday since, I get emails from Anntaylor.com multiple times a day. Now, the obvious thing to do would be to unsubscribe, but when you try to do that, it tells you it 'may take 4 business days to process.' Well, here I am weeks later... Is it still ** processing because I am still getting emails daily? Isn't it illegal to not allow people to unsubscribe from automailers? It's a terrible business practice, that's for sure. I have a family of all women and they will never ever be shopping with you again.

ORDERS CANNOT BE CANCELLED period, end of story. How is this even legal? I attempted to cancel my order, literally, 5 minutes after placing it. Finally, I called customer service and was told that cancelling an order is not possible after hitting the submit button!! How is this in any way shape or form, a legitimate business practice??? I assumed that given Ann Taylor's quality clothing, their business practices would be superb - what a mistake I made. This kind of policy makes me question their ethics entirely. I feel badly for the customer service representatives that are forced to field calls from angry customers on, what I assume, must be a regular occurrence. I intend to voice my opinion and experience everywhere that I can, in hopes of eliminating such confining ordering practices from being executed.

I was charged too much money. The cashier added a marketing charge without my permission. The charge was 25.00. My items were suppose to be 69.00, I was charged 84.00. The cashier argued the price was correct. I contacted corporate but where do you think I got nowhere. This is the worse company I have ever dealt with. Poor poor service. Really what do you get paid for; nothing. The news media needs to be contacted. They are overpricing a lot of people. PLEASE check your sales receipt. You do the math. I had to drive over an hour one way to return the items. I shopped awhile and decided to give them a second chance after shopping at other stores for awhile. Well they overcharged again. I will never step foot in another Ann Taylor store again. They overcharge.

Like many of the other reviews posted here, I purchased an item online that was discounted before my purchase had even arrived. I called, asked for the discounted price and was told it was policy not to honor the discount for an item already purchased. Three days later the same item was further discounted. It went from a $50 shirt to $17. Other stores will honor the discount within a certain time frame, and Ann Taylor items are not so unique that I can't find them elsewhere. I elected to close my account and will not be shopping at Ann Taylor or the Loft in the future.

Late last month after receiving an email advertising 70% off select items, I placed an order for 3 items with Ann Taylor online. I received my order in a timely manner in two separate shipments on August 1, 2014, but one of the 3 items, a pair of earrings, was missing. I called Ann Taylor that evening by phone to inform the company of the missing item. However, there is no option in the phone tree to inquire about incomplete orders or missing items, and no option to speak with a customer service representative directly. I navigated as best I could, and was ultimately hung up on.

I don't shop at the Loft all that often but enough to have purchased and returned things. The last time I shopped at the Loft will probably be my last. I purchase a couple of shirts and a pair of pants and used a credit card. Deciding the pants weren't exactly what I wanted, I returned them the next day. I expected a simple return, crediting my credit card. The young sales woman asked for my license - something that normally happens when cash was used. And she told me she would be scanning my license into their system. My photo, my driver's license number, home address ... I asked why this was necessary for a simple return and she said it was the Company policy. I asked to speak with the manager and she reiterated it was Company policy.

Similar to another account someone else had, buying items online at Loft is a waste of time. The sales looked great at 70% off Sale items. However, after browsing and paying and looking forward to your order, it was disappointing. I bought 10 items. A day after I paid, I received 5 emails saying 5 items were no longer available. I was not allowed to cancel or modify my order. After 4 days, I received another email saying yet another item was not available. So out of 10 items I ordered, 6 were actually not available.

In the past 2 years, I have shopped in Ann Taylor Loft very regularly and have spent quite a lot of money (basically my whole wardrobe is from Ann Taylor Loft)! I have no problem with the girls in the store. They are very sweet and helpful. However, I shop in store and online. I am in between sizes and sometimes a petite, sometimes regular. So when I shop online, If I can't determine how an item will fit and they don't have the item in the store for me to try on, I will order both and return the other. I recently went to make a return and they told me that they would approve this return but I had exceeded my number of returns/exchanges and was banned from making any further returns or exchanges for 90 days! That's 3 months!! Are they kidding me!

2nd time that I have purchased something from Ann Taylor only to wait for weeks. This time, after multiple emails and finally a call, I was told, "to help you out for your trouble we are refunding your money"!!! What??? They owe me the money since they never even shipped the product; UPS only received a label not the prod per UPS site. The product was a pair of jeans normally $89 for only $19, which makes me wonder if Ann Taylor is using sneaky tactics to cross-sell??? I have been a customer for years in the stores; LOFT, Ann Taylor Outlet and Ann Taylor. Over the years, I have been noticing quality decreasing and costs increasing, and most items have to be dry cleaned or at least the label states such. I am done with Ann Taylor! There are so many choices I don't need Ann Taylor. I cannot imagine them staying in business beyond maybe 2 more years.

I never receive the statement and then call me for my payment. I tell them that I never receive the statement. They ask me about the address and they has wrong my address. I ask them about the penalties and they tell me that I had to pay anyway. I like a lot the clothes in Ann Taylor and loft but I never recommended they use credit card they offer because is not the first time that I had problem with receive the statement. They always has the address wrong and you always has to pay the penalties anyway because they always win and if you don't pay, your credit suffer.

I bought four regularly priced items with reservations - one of the items was $80 by itself. I really liked the fit, style, etc. My concern was the price. I originally intended leave and purchase the items at a later date when they were on sale - on the weekends, many times the entire store will be 40% off. However, when I asked the sales person if they had a price adjustment policy, she advised that if the items went on sale within a week, I would be able to come back for a credit with the receipt.

I have been purchasing clothes through both Ann Taylor and Ann Taylor Loft for over 10 years. I have a daughter and daughter in law that I frequently buy clothes for in addition to myself. This past year, I spent about $3000 at Ann Taylor and Ann Taylor Loft. Last week I went to return an item and it came up "refused". Since the manager knew that I buy many items, she decided to override this and allowed me to return the item. This new policy is unfair. When you purchase something you are only told that "Final Sale" items are not returnable. Never was I told that an item that is not "Final Sale" may not be returnable. There is a 45 day return period that just requires the item to have the receipt. Why would Ann Taylor and Loft be so sneaky?? Shame on you!

Usually when placing on-line orders, I receive my orders within a week, usually faster. Not with Loft.com. My last order I cancelled because three weeks later, I never received shipping information. I called several times, was told a shipping label was made but the package never left the warehouse. After that call, I called again, since I still had not received my package and it still had not left the warehouse (a week later). I cancelled that order, had to call back to get my credit. Now I have placed yet another order (for the same dress) and it has been a week with no shipping confirmation. Not sure why Loft's fulfillment center is disorganized and slow, but it is. If I do not see a tracking number in the next two days, I will cancel this order as well. This is unfortunate, it is difficult to find quality clothing at reasonable prices, but when everyone one else (BedBathBeyond, OldNavy, VenusSwimwear) can deliver within a week and Loft cannot, I have to say, the problem is definitely with the fulfillment center.

I agree with this post that there is no indication about the limit on returns at LOFT. I also enjoy and prefer online shopping because of selection, sales, and convenience, but was recently return warned and can't return for 90 days! Nothing in the return policy indicates this and I'm glad to see I am not the only one who has experienced this warning.

I've spent over $8k at Ann Taylor and The Loft this year. They have been having these awesome online sales 40%-60% off and you are able to return to the store if you don't like. I have returned about half of the items I purchased online either because when I received the item I didn't fit, or the item didn't fit. I returned the items within their return policy period, unworn and still in their packages. Now, Ann taylor is telling me I can no longer make returns because they are limiting the amount of items you are allowed to return. Nowhere in their return policy does it say anything about how many items you can return. I will no longer be shopping at Ann Taylor Stores for this reason.

Returned the order and have waited over a month with no indication as to why I have not rec'd a credit. Called customer service on 2/14 and was told the order had been rec'd and is being processed. Have not and have not been informed as to why it has not been credited. This is not the first time that I have had this problem. Didn't learn from my mistake the first time, but definitely will this time. They have lost a very good customer. I will not be back.

I placed an order for a handful of items on the LOFT website on February 15. After my order was placed and my card was charged, I received an email stating that one of the items I ordered was no longer available. "Okay", I thought, maybe there was a glitch in the site. I replied to the email and let them know that I expected this to be resolved. I have worked in retail on and off for nearly 10 years and understand the importance of appeasing the paying customer. Shortly after the first email, I received another one about a different item. Okay, now two items from my order have been removed. Once again, I replied stating that it's unacceptable to allow someone to check out and pay when the items they want to purchase are "no longer available".

I went into the Pleasanton, Stoneridge Mall Ann Taylor Store to get a price adjustment on 2 regular sale items and 1 sale item that I purchased just 2 days ago. The 2 regular items were on sale for 25% off and the sale item was on sale for 50% off. The Assistant Manager, Christina, would not adjust the items on the (2) regular priced items unless I went around the store, find the item that I purchased and in the size that I purchased. She would only give me the 25% discount adjustment if the store had the same item in the size I purchased.

On 12/22/13, I placed an order over the phone for five items--this conversation took about one hour and 15 mins. The CSR stated to me that the OE T Brenda Boyfriend Jacket in Honore (Dark Sky) was equivalent in color to the OE T Toulouse Stretch Slim Straight Pant (Desert Sky). I explained several times that I was interested in an Navy blue interview, or as close to Navy blue as I could get. In this field, I am going to assume if I a customer ask for navy blue that the CSR has a general understanding of what I want. The arrived but were nowhere near close in color, once put near one another. Because tall items are considered "Online Exclusives", I was unable to return the items in any store in the NY area. A practice that needs to be revamped asap.

12/11/13 - Loft was having a 50% off plus free shipping sale, with guaranteed delivery on or before 12/23. I ordered some tops for my mother for Christmas. Then I heard nothing, crickets...... 12/16 I get a notification of shipping for UPS with an estimate date. Over the course of the next few days I check the status of the tracking number, it says nothing, just that the label had been printed. I decided to give UPS the benefit of the doubt, sometimes the information doesn't load into the system even though the package is on its way, but that's rare.

Recently I purchased two big orders from Ann Taylor. Each of them is about $200 orders. Unfortunately, I don't like most items I bought and had to return. I put both orders in one box and slapped their return label on it and dropped it off at UPS. One week later, one return showed up on my account. However, there was nothing about another order. I got anxious about it since they were returned together and should be processed around the same time. So I emailed the customer service, explaining clearly the situation. Two days later, I received a generic response, saying that it takes 2-3 weeks to process refund blah, blah, blah. I had to pick up the phone and called the customer service. After on call with a lady for half an hour to explain the whole story, she agreed to submit a return request for me. A week later, still no trace of refund. I emailed them again. Within half a day, I received an email saying that my return has been processed and - only 2 out of 5 items in that return order were there!!! Of course, I just sent off another email, asking them what's going on!!!

I went to this Ann Taylor to buy clothes for a job interview. I bought many outfits so that I would have options, and I planned to return all except the one I would wear. The woman who rang me up said "I'm going to go ahead and add this discount card to your purchase; it costs $25 but the savings on today's purchase will make it pay for itself." So I said sure and I made sure to ask her what the return policy was. She said it would be fine as long as I had my receipts and returned them within 60 days.

I have been shopping at Ann Taylor for approximately 15 years! I have had the original credit card for ten plus years and just recently within the last two years upgraded my card to a MasterCard. During that time, I have spent tons of money, bought all my clothes there, and paid all my balances on time. Over the past week, without notice, Ann Taylor cancelled my card and took away all my rewards. I recently went through a divorce and because of that we had to short sale our house. So their reason was my credit dropped below their credit expectations and I was no longer eligible to keep my card. Without so much as warning, they cancelled everything and told me it was impossible to get back! I am so upset! I will no longer be shopping at Ann Taylor loft. They do not treat their customers well. They lost business and if I have anything to say, they will lose a ton more. The following week I went to The Limited and opened a card from them, no problem. So from this point on, they will be getting all my business!

I bought a shirt, but did not wear it. The tag came off, but it was NOT worn. When I tried to return it the clerk at the store in Chesterfield, MO said I could not return it because it did not have an attached tag. It was obvious that it was brand new. I wrote an email to the home office, but the response, which came about a week later, just stated their return policy, which I was aware of. My issue was they would not allow me to return an unused shirt with the tag (unattached) within the 60 day time frame. They offered to take it back at that time, but in the mean time, I just chose to keep the shirt, that I am not too wild about, and just no longer patronize their store or their sister store Loft ever again.

I used to regularly shop at Ann Taylor. Then they told me I would get 10% off if I opened an Ann Taylor Credit Card. Before I knew it, they had opened three different Ann Taylor Credit Cards for me without my knowledge. When I made payment to one card, they kept that payment and later told me the payment was actually due on another card but they had no mechanism for transferring the payment I had made to card 1. They ended up charging me for card 2 again but keeping the first payment I had made. It's sad because I was a regular customer but now I will never be going back.

I was shopping in the LOFT store at Southridge Mall Greendale, Wisconsin on June 8th, 2013. I asked for help from an African American woman named Tracy! I told her I needed an outfit for a show I'm doing in Milwaukee. She's a bigot. She rolled her eyes and whispered under her breath, "What a **." I tried to pretend I didn't hear it and continued to ask her for help. This time she exhaled a long "**" as she pretended to cough? I was shocked into silence. I didn't know how to respond. She signaled for me to leave, so I did.

I tried to purchase an Ann Taylor dress online using an Ann Taylor gift card. The website did not recognize the PIN number on my gift card. I called and spoke with a sales representative or customer service representative, who was able see the balance I had on my card, but could not fix the pin issue. She advised me to purchase the dress using my regular credit card and assured me that she was filing a request on my behalf, and that my credit card account would be credited back the amount when the problem was solved within 3 days.

I placed an online order with Ann Taylor on 5/9. A few days later, I sent an email asking when I should expect the order. No response. On 5/16, I received a UPS package from Ann Taylor; however, it was someone else's clothes. I called to let them know and they told me to ship it back with the UPS label provided and they would waive the shipping charges. Interesting because I wasn't going to pay the shipping charge for their mistake. Very odd thing for them to say as if they were doing me a favor. I still had to go to UPS and return the package. They aren't offering anything to rectify their incompetence. I was told that they would look into the matter. I emailed the issue to the CEO because I had already been charged $200 for an order with no expected resolution date. No response from Kay Krill either. First time ever, I've emailed a CEO and not gotten a response from their office.

I placed an online order with a discount code advertised on their website. The discount code was applied so I proceeded with submitting the order. Then my order confirmation showed a charge on my credit card for a total that did not include the discount. I called customer service and they said they couldn't cancel it because it was processing.

I bought several items & the discount was not applied. I brought it to the male worker's attention. He failed to say thank you. Don't shop here!

On April 20th, 2013, I ordered two (2) pairs of size 2 petite pants from Ann Taylor. They normally would have cost about $160 together, but they ended up costing a little less than $90! What a steal, I thought! However, I never received a confirmation email. So I logged into my account and reviewed my order: Cancelled. Supposedly, the pants were out of stock! Yet when I went to their website, they were, in fact, in stock.

I purchased a light sweater with a silk backing for spring. But when I went to wear it, the silk drooped in the back and looked strange so I went to the store to return it. The sweater still had the tag on it, and I had the receipt showing that I paid $30. However, when I went to the store, I was told they would only refund me $14 because that's what the sweater was now selling for. How can they only refund me $14 when I had the receipt showing I paid $30? When I commented to the salesladies that it should work both ways and that I should now be allowed to return all the clothing I purchased in the last 2 months and be given a credit for those items that were now on sale, all I got was a dumb stare and the comment "that's our policy". Obviously, Ann Taylor Loft is not customer oriented, and their policies only benefit them, not the consumer.

I placed an order and called back within 24 hours to cancel because I wanted to wait to buy it. Be sure you want what you buy because no matter how soon you email or call to cancel, they will not cancel the order. Only online store I know of based in the US to have this policy that I know of where you can’t change an order 5 minutes after it’s placed. This includes address and size changes too. Worst part is that they don't have this info on their website - would have saved me a lot of time, because I tried to look up their cancellation policy. Guess this is how they make their money. I will not shop with them ever again and am tweeting this to my 6,000 followers.

I purchased a pair of pants in cash. I have my receipt at Ann Taylor Loft in Eastchester, New York. I tried to return it yesterday, on the 23rd, which was within three days with cash receipt in hand. The salesperson refused to return my cash refund to me without a photo ID. I refused because they did not ask for an ID when I gave them my cash three days ago. Nowhere in the store is the customer warned prior to making their cash purchase. I, or any customer, should not be subjected or forced into an involuntary database query. I paid cash. I have my receipt. I am only requesting my cash back. I'm giving them their merchandise back. I have a right not to be harassed. I have a right to change my mind, and I have a right to return the merchandise and get my money back. I also have a right to refuse to give them my ID. Someone please call me as soon as possible. Thanks!

I have ordered many online orders from AT as well as shopped in their stores. I am a valued customer (so I thought). I placed an order on March 8th and then the morning of March 9th. I received an email that AT was running a special, everything 30% off. So I emailed customer service and said I wanted to cancel my order to receive the 30% discount. I heard back via email two days later saying "Sorry, we cannot do that." I called the customer service line immediately and I was told if I called, rather than emailed, they could have accommodated my request. Really? Shouldn't they say that on their site?

On 3/11/2013, I placed an order for 2 dress totaling $77. I received an email confirming my order; however, the quantity of dress I ordered was doubled! My new total was $154 (not including taxes and shopping). I immediately called Ann Taylor and explained their error. I asked to have the order cancelled. I was told they could not do that. I asked to have the order adjusted and to not charge me the incorrect amount. The service rep said she could not do that.

Since December 2012, I have placed three separate orders with Ann Taylor. Usually what drew me to sale page was a special offer. This time, it was a pair of pin tuck crepe pants that normally sell for $88, on sale for $30. Of course, they had my size and because I got them such a good price, I ordered other items, at the regular price of course. AT sent me the order confirmation. Yesterday, I received the higher price item - same thing happened all 3 times, no sign of the discounted item. In the previous situations, I found out after calling AT that the lower priced item was sold out; yet, they failed to notify me. Ditto today. I called and was told the $30 pants were sold out. Okay really, with today's technology, it takes you 6 days to realize this and you only inform me after I receive the higher items. I think AT should be ashamed for using this type marketing scam to lure your consumers into shopping to your web page. I am taking this complaint further to the BBB and would like to hear from others with similar complaints.

I ordered 3 bridesmaid dresses through their website in December 2012. I received it quickly and I liked the dresses. I decided to exchange one of the 3 dresses, since it didn't fit one of my bridesmaids. I returned it via UPS with their pre-prepared packaging slip on 12/26/2012. Tracking showed that it arrived at the address the next day. I patiently waited for the new dress but didn't get the dress. After 4 weeks of waiting, which was last week, I called customer service. They told me to wait another week, so I waited a week and called again today. The representative told me on the phone that they didn't receive my returned package, but then when I told them that I checked tracking, they told me again to wait another 3-5 days so that they can check with the facility. It's getting ridiculous how much I have to wait, when I already paid in full for the dress. But I don't have the dress and I have to keep making calls.

I am 100% disabled and do all my shopping online as I cannot do so in person. I made a sale purchase and in less than 24 hours the price dropped by $10.00 which was more than 20% of my total purchase. I politely requested a price adjustment (the items I ordered were still available at this new lower price). They declined to even give me a credit for the difference. Basically said, too bad. In this economy, that is not acceptable. I will not make any further purchases from AnnTaylor.com and will instead shop with Coldwater Creek, who always adjust their prices if they change within 48 hours of a purchase. Shame on Ann Taylor. Maybe, they only care about their "rich" clients and not their poor, disabled clients.

I made a purchase in Ann Taylor store using a $25 gift card I purchased through my credit card reward program. At the end of the purchase, I was told by the sales associate that there was a $9.91 balance left on the gift card. So I wrote down the amount of money left on the back of the gift card (I have lots of gift card so I pay close attention to how much balance on it and tried to use them up). Yesterday, I went back to the store to make a new purchase on the gift card and I was told the gift card has $0 balance. That rude sales associate said under the CA law, the retailer must give cash back for all cards under $10. Yet I never received that cash on the first visit. The sales associate looked at me like I was lying and had an impatience look on her face. I believe the first sales associate may be inexperienced since that store was under construction. What a horrible customer service from two sales. I'm never going back again.

I ordered two dresses from Ann Taylor Loft and they shipped to the incorrect address, which was only one number off the correct address. I had been tracking the package via UPS but after 10 days of the package being mix sorted and left on truck, I called UPS customer service who told me there was nothing they could do and to contact the shipper. That's when I found out Loft had shipped to the wrong address. The woman on the customer service line told me to call back on Monday. (It was a Friday evening when I called them.)

July 6, 2012, Park City location - I frequently shop and spend hundreds of dollars per visit at a regional outlet store. Per an online marketing email, it stated "40% off the entire store," then stated "take an additional 40% your entire purchase." I excitedly made the hour and a half drive, one way, to do some major retail therapy. Typically, outlet stores are discounted, just with the additional discount verbiage it was thought the monies spent would be well worth the trip. Upon checkout, I was given the store's 40% without any additional percentage as stated in the online advertisement. I paid the full amount yet, a few days later, contacted Ann Taylor customer service.

I only wish I had read these complaints before placing an order. This was the first time and for sure, the last time I'll be dealing with them. More than 10 days and I haven't received my parcel yet and no communication from Ann Taylor. The cheapest service from Ann Taylor.

So I received this letter in the mail about not having made a purchase in over 13 months and they intend to close my account. Really? Have you ever had a credit card do this to you? My credit score is 817 for God's sake. Maybe they're doing some housecleaning and cannot use people like me with my excellent credit score?! In the letter, they use all types of language in it to try to actually get me to make a purchase, mentioning my credit score right and left and basically insinuating that something will happen to it should I not make a purchase and they close the account. In order to clarify for myself that this is not an outright and boldfaced attempt at blackmail, I tried to contact their customer service number at 9:30 at night. No dice. After pressing buttons for six minutes and being promised by the recording that I'd be speaking with a customer service agent, all I kept getting was a message that they'll be open in the morning.

I placed an order online back on April 22, 2012. It took 10 days to receive the shipment (5/2/2012). The day the merchandise was received, I got an email from Ann Taylor Loft stating one of the items I ordered was not in stock. I went to the website and saw the merchandise I requested is still available. I replaced the order on May 2, 2012 and I still have not received the item I ordered.

Ann Taylor has the worst customer service out of any company that I am a current cardholder for. I have spent 25 minutes trying to access my online account, and it isn't working. What's worse is that I have been waiting three weeks for them to send me a replacement card, and I haven't gotten it yet. I can't even log on to my online account when the temperamental site is working, because I don't have the card number. When I call to give my security information to get the card number, they say that they cannot give it over the phone. They are absolutely horrible. Don't open a card here.

My wife made an order which turned out to be wrong. She called their customer service within minutes of submitting the order. They told her they couldn't change the order or cancel it. After my wife got upset, I called them. It takes forever to actually talk to someone. The woman I spoke to was at least semi-polite, but absolutely powerless. Why even have a customer service department if they can't do anything? So, I spoke to the supervisor who also couldn't do anything. They have no solution for a wrong order. Not at any point after submission. That is ridiculous. Out of principle, I do not give business to companies who have terrible customer service. The fact that Ann Taylor has less than terrible customer service means I don't expect us to ever be shopping there again.

I tried to call the customer service on Sunday, March 10th, 2012, seven times. I waited each time for 40 minutes. So in total, I spent 280 minutes, that's almost five hours on the phone, unheard of, and was on hold all the time. Extremely frustrated.

The line in the Wrentham outlet is extremely long and slow. I'm typing this complaint while in line. It's been 20 minutes. The women here are very slow every time I am here.

I accidentally place the order before I finished shopping with the high shipping cost. I called customer service immediately, but they tell me I cannot cancel any order after I place it.

The salesgirl scanned my skirt twice and I was charged twice. Since I had numerous items, I did not notice until several days later that my receipt had a double charge. I called the store and the idiotic salesgirl had zero problem-solving skills. The manager said, too bad--prove it. I called back the next day for the address to the store and this stupid clerk could not tell me the address. All around horrible service.

I went to an Ann Taylor store hoping to purchase a pair of boots. Our local store did not have my size, so an associate helped me order them from another Ann Taylor store in a different state. I wanted to purchase the boots because they were finally affordable to me - on sale for $149.00 plus an additional 40% off for sale merchandise bringing the price to under $100.

I am extremely ** at Ann Taylor credit card. I made a payment well over the minimum payment on Monday, January 9th via my bank account (automatic payment service). Today is January 19th and the credit is still not available. Just some background. My husband and I were going down to Disney for the MLK (Jan. 14th-16th) weekend minus the kids. The trip was our special time away. Now with getting married this past year and Christmas this card was at its max. I have great credit and I have always made my payments every month and every March I have paid my credit card off in full (after I get my bonus). Well, to make a long story short Ann Taylor took the money out of my bank account for 8 days and has not given me any available credit. Now I have other means for money but I feel for those that do not.

I visited Ann Taylor at the Mall of Georgia today, January 7, 2012. I was not greeted or ever asked if I could be helped. The first time a salesperson approached was to interrogate my 11 year old son who was behind me. My son had in his hand a little person made out of 5 paper clips that he had brought from our home. After having said nothing to me in the way of customer service, she is concerned about the company's paper clips enough to approach an 11 year old child. When she asked I interrupted and answered her question of "did you get those from here? " I told her no. Then she she said she just wondered if the clips were theirs and I told her "no, they are ours. " Then she says may I start you a dressing room and I replied no.

I ordered a Christmas item prior to Thanksgiving and looked into it to find that they had cancelled my order due to insufficient inventory without notifying me! I noticed that the package didn't arrive and it was a dress I had ordered for a holiday party. I never got any notification that they had cancelled the order due to insufficient inventory. I only found this out by looking at my account online!

I placed an order for three items on 12/11. A few days later, I received one of the three items. The receipt listed all three items so I assumed that I would receive the remaining two later. When I still had not received them two weeks later, I realized that the receipt had a note stapled to the back which mentioned that I the remaining items were out of stock. I spent a lot of time picking out the items I had ordered and find it unacceptable that Loft lists them as available on the website when in fact they are not. If it is out of stock, it must be listed as such on the website.

I applied for a credit card on 09/25/11 and made a purchase for $22.72. I paid for the charge when I received my bill on time. At a latter date, I checked my bank statement online and did not recognize a charge that was put through as (converted ACH) WFNNB credit card payment 111031-00381305512103313. I called the bank and they said they would research it for me. I did not realize the bank had returned the charge until I got a letter and bill from Ann Taylor for not only the $22.72 but another $22.72 charge was added for a total of $45.44.

I just received an e-mail notification that my order number ** was not sent due to insufficient inventory. I want to express my extreme discontent with this. I had ordered this item as a Christmas gift and now and left with 3 days to find an alternative. This order was placed last week on the 12th! And I am only being informed of this on the 20th after the rest of the order was received! I want to understand how something that was ordered over a week ago can not be fulfilled if it was available online. Also, please tell me why I was charged for something I never received and now have to wait for a credit! This is unacceptable on so many levels. In addition to being unprofessional conduct, this is at the very least the worst case of customer service I have ever experienced. I need to wait 1 to 2 credit cycles to receive a credit for an item I never received.

I had purchased a pair of boots over the phone from a Ann Taylor store in another state and the boots were mailed to me in March 2011. After wearing the boots a few times, I noticed they were defective and structurally loose. Although it was over the 60 day return policy, I had hoped Ann Taylor would honor their product quality. It took four reps in the mid-town, NYC store including the sales lead, John Mack to tell me the only thing they can do was give me back the lowest prices which was $9.98 on boots that were $198. They did agree the boots were defective and gave me a customer service number and a number of the DM, Michelle ***.

Ann Taylor continues to advertise discounts available at their websites and it is impossible to access these sites. The evening of December 8, I was finally able to access Ann Taylor site but could not access Ann Taylor Loft. I have sent endless emails describing this ongoing experience and I receive no responses from Ann Taylor.

I had ordered from Ann Taylor about two weeks ago. I have been waiting for my package to arrive. When I went to track it, UPS had already delivered it on my front door Tuesday, December 6th. I am so furious because I never even gotten my package. I had called my apartment office if UPS had left my package there. Nope! I had called UPS and UPS cannot help me and directed me to call Ann Taylor. When I had called 800 number, they told me that I have to pay again if I want them to re-ship it to me and they will investigate my missing package. No, I am not paying for package that I did not lose. Second, I am not going to pay for it again! So I decided to have them to refund me the money and now they are telling me that they will investigate it first and I have to wait 5-7 business day for some to call me and they will let me know how this going to be handle. I hate Ann Taylor! I want my money back ($245.78).

It's December 7 and the order I placed on November 30 is still in limbo. According to a customer service representative, their computer system caused several orders placed around this time to get stuck and they are unsure when the problem will be resolved. In the meantime, they are continuing to mark this inventory down further and sell to other buyers. Isn't this illegal since they know they are doing it. I can't get them to take any action with my pending order. They just blow me off when I attempt to contact them. They can't fill my order nor can they cancel it because it's in limbo supposedly. Why can't they reissue my order?

I don't know why I continue to shop with Ann Taylor online. They are the worst and most inefficient company I have ever dealt with. I think they are too cheap to operate a decent website. The sale items are never available. They keep your money forever and never contact you that items are never going to ship. I love the merchandise but after no exaggeration of over 100 sale items not shipped over the past year, I have decided they are not worth it.

Just yesterday, I placed an order on Ann Taylor Loft online. When clicking submit I received a message, "We are sorry we cannot process or authorize your order at this time. Please verify all credit card information including credit card and security information, expiration date and billing address". So, I verified all my information and clicked submit again. Once again the same message displayed. Luckily, I checked my bank account and they charged me twice for items I came to find out, I never even purchased! I keep my checking account to a maximum of $200, and by double charging my card, they overdrew my account.

As I write this, I'm still waiting for a refund for products that were never delivered. I ordered some items online - some for a birthday present for my sister. About a week and a half later, I received 1/2 my order with no information about the other half. Their website said the order was complete. So I called and was told my order "hadn't failed yet". Not satisfied with that answer, I emailed the company and wanted to know where my order was - never got an email response. I was so livid I had to have my husband call.

I applied for the Loft credit card at the Glendale Galleria store to make a purchase. I got an immediate response by mail followed by the card a week after the first response. Trusting that I would get the statement and balance by mail as well, I didn't realize two months had passed since my purchase. Upon calling the number in the card, there is no live person in the options but automated prompting only, I found out that my first payment was behind by 15 days.