Ann Taylor Reviews

Ann Taylor you have lost my package, you have lied to me saying it's delayed but you don't where is it. You keep telling me to check the tracking on USPS which on 12/1 says they are waiting for the package and no further information. Your own website says it should have been delivered 12/9. On 12/10, your CS dept said 12/10. Today your CS department says wait til 12/15 for an order that was placed 11/26. An order you have no idea where it is by your own admission. And now you refuse to issue a refund for a lost package. I expected better from AT.

I ordered clothing for a specific event that took place December 6th on November 21st from Ann Taylor. Though free shipping would have gotten the package here, I chose the second shipping option for faster service. The items all shipped on November 24th. The tracking has stated the entire package is in Atlanta awaiting item at the shipping partner Pitney Bowes. I have had three phone calls with AT. Their only option for me is to reorder the same item, pay again for them; and return the other order, if I ever get it. They state they have changed shipping partners to Pitney Bowes and that is causing delays. They have said they would respond to me twice by phone and one via email and once via text, but the shipping has not budged. Last night a new person told me that all orders now have an arrival date of December 14th.

Ann Taylor had a Cyber Monday sale and I made purchases to all of the sudden to cancel my orders stating they were sold out when they was not due to poor hindsight on their behalf. I called customer service and they claimed they sent out new codes but I’ve never received it and they did not want to reciprocate me of my lost orders, just only one order. When I go back to order online for a coat, only the regular size was eligible for codes but not the petite but it’s not like that for other products. I called again and they did not help or looked into it; they just told me that was the full price. This is a shady brand and you have to be on your toes.

I ordered an item and received an email that they canceled my item due to the item being unavailable. I checked the website and the item was still there, so I contacted customer service, and was told it was a glitch, and I could reorder the item for over 3 times more than my original purchase. Seems a bit shady. I asked to speak to a manager and was refused by Tianna. Very rude and disrespectful.

I called customer care who said there was a IT glitch due to which combined coupons were allowed to be used on my order. I wasted my hour for ordering and then another hour after customer care as it was a gift. I was better off to shop at other brands during the competitive weekend of black Friday and cyber Monday but lost the opportunity to shop elsewhere and find a better deal due to such practices used at Ann Taylor. Big brand like Ann Taylor should own up the mistake and have clear reason stating why the order was canceled, or else honor the order rather than blaming customers to use wrong coupons.

DO NOT GET AN 'ANN TAYLOR CARD' IF YOU ARE CANADIAN. This card is routinely marketed to Canadians however Comenity Bank makes it nearly impossible for Canadians to actually pay it off. They do not accept online payments from Canadian banks, even if you have an American Dollars chequing account. They do not accept payment by credit card. They do not accept payments over the phone. After attempting all these options you're told to mail a bank draft.

Like other customers here, I ordered and paid for an expedited service. Half of my order is not shipped after 10 days and no word on when it will happen. You have to wait for an hour for text responses or more for a phone. The material of their pieces is an awful scratchy rayon, cheap! I had to return items that I ordered. No confirmation that they received it either. Horrible company- never again.

I have placed my order with this major store brand not even thinking twice about it. Well let's start by stating I placed the order 17 days ago! And still never received it and to make matters worse I also paid for 3 day shipping it's a total joke! I am as we speak on hold for a live rep. On the phone for one hour and 20 minutes so far. So please do not order from this store. They authorized my card immediately after I made the purchase but when I checked my order status as they clearly asked on the recording it says order # not recognized. Do yourself a favor and wait until stores open fully.

I made an on-line purchase that did not fit and tried to return it. The website does not "recognize" the return order number they sent me; no one answers the chat line (it keeps telling you your place in the queue and then times out before you get to speak with anyone); the text option is completely worthless (it takes days to get a response and it is some kind of automated, unhelpful response); and no one answers the phone. I will NEVER buy anything from Ann Taylor online again. They just refuse to process a return.

I have shopped with Ann Taylor many times and have been happy until now. I placed an order online yesterday, and had numerous issues. Their site shut down a few times and I would have to start over. I updated the shipping address, but when I placed the order, it had defaulted to an old address. Perhaps my mistake, but given the numerous issues their website was having, I doubt it. Regardless, I tried to contact them immediately and in total, waited over 50 minutes yesterday and 1 hour today trying to reach someone (via phone, email, text and chat). When I finally was able to connect with someone, they said they can't change anything with an order once submitted, not even an incorrect address.

I went to the Ann Taylor store in Rosedale Mall in St.Paul, Minnesota this morning. I needed to return a pair of shoes. When I walked in there were two clerks at the desk. I smiled at them and said hello. There was no response from them. I looked around a little, then proceeded to the desk to return my shoes. I stood there for a few seconds and neither one attempted to help me. Finally, I said hi to one and said, "I would like to return these shoes." One clerk took my shoes with a scowl on her face and did not return my greeting. She did not look at me and did not say anything. She continued to look down and had the meanest look on her face. I was shocked. She did my return and had nothing to say. I was so glad to get out of there and will never return to this store. These clerks need a refresher course on customer service! (I can describe this clerk if management would like).

I really appreciate the convenience of shopping online and the quality of the clothing. I usually purchase sale or clearance items and I have never been disappointed. I love to shop but I don't the available funds that I had before I retired. Ann Taylor keeps me in the loop!

I went to local store yesterday. I found a clothes I like, but the store did not have the size of mine, so I asked the store clerk to check whether they have it online. She checked and it is available online. So I asked her to buy it for me online. She placed the order. After leaving the store, while I was checking online about other clothes. I noticed that the store clerk did not put 50% off on my order (they have 50% as always, because their original price is always expensive). So I called the Ann Taylor and asked them to cancel my original order. However, I was told that I can not cancel my order within 24 hours after I ordered. I was suggested to call back the next day to cancel it. I asked what if the order was shipped the next day. She was saying it will not be so fast. Even though, I felt weird, but I accepted the fact. So I decided to order the clothes anyway on line anyway and call back to cancel the other order. I got confirmation email after I placed the order.

I placed two orders with Loft. One order included a pair of pants with a raveled hem. When I tried to return them, my only options were to pay $7.95 to ship, or find a store and return them there. After placing the second order, I noticed that the price of the items went down by 10% a few hours after placing the order. They refused to adjust the cost of my order. I will never order from them again.

Last week I went into Ann Taylor to purchase some holiday pants and a top. Unfortunately they did not have the red pants I wanted in a size 4. The assistant offered to ship me OVERNIGHT a size 6 petite. This was a Wednesday at lunchtime. Thursday, no pants, so I called Ann Taylor to complain. (Friday evening they arrived at 9pm.) When I called to complain about the item not being shipped overnight they said there was now a size 4 available online and to order that online overnight and they would waive the first pants size 6 shipping as it arrived late. Was told they would overnight the pants size 4 to me. That was last week and the pants still have not arrived. Today is Tuesday. Ann Taylor told me to fill out a complaint slip. I called again today and they said the pants size 4 shipped out on Monday night late. Don't order Ann Taylor online if you are in a hurry. They also do not compensate you for the inconvenience.!!!

I love Ann Taylor Loft clothes. I love the timeless cuts, great colors, and high quality materials. In a time in which bulk has outweighed quality, I appreciate the perfection and detail in which each item is stitched.

I like the merchandising practices for women. Always nice products for women who work. The products are known for their quality and resale value later. Upbeat styles for women over 40 is very important.

I like the variety the store offers... clerks are very scarce; I can hardly ever find one, especially if I need assistance in the dressing room... prices are excellent and the quality of clothing is superb.. purchases I make last me for years.

After having to contact their international dept numerous times and being transferred with no response even after 10 mins, I am still trying to chase them down for a refund that Loft customer service confirmed they would process yet still have not after 3 months! They DO NOT pick up their phone after stating they will within 5 minutes. They DO NOT email you back after stating they will respond within 24 hrs. Absolutely appalling service! I even sent in a complaint with the Better Business Bureau and Ann Taylor/Loft does not even respond to them in time.

I just waited on phone for over 40 minutes to speak to a rep from Ann Taylor. I received an item today that is damaged. I need a prepaid return label. She refused to provide it, refused to transfer me to her supervisor, refused to transfer me to a fellow worker to help me. She refused to give me her employee #, initials, or name. Wants customer to pay for return of damaged merchandise. I will never order from them again. They deserve zero stars if possible.

This was my first time placing an order with Ann Taylor online store. The shipment came late and it was missing an item. The packing list stated 2 items, but only one item was in the package. I immediately wrote an email to customer service. The only thing I have received is an automated reply saying that they will respond as soon as possible. It has been 7 days, and still no response was sent. I get marketing emails from Ann Taylor every single day. What makes it so slow for them to resolve this problem?? Never will shop at Ann Taylor.

I purchased a shirt from Ann Taylor that was too small. I requested an RMA and was told that I would have to pay 7.95. I sent an email complaining about the return cost and Ann Taylor advised that they would send me a prepaid return label which I never received. Therefore, I paid out of pocket to return the item. However, Ann Taylor credited my account for the cost of the skirt minus 7.95 for a pre-paid label that they never sent. In other words, I paid out of pocket to return the item and Ann Taylor deducted another 7.95 for a prepaid label that was supposed to be at their expense as a one time courtesy. I will never shop at Ann Taylor again.

I have been an Ann Taylor client for decades. In February I was charged a $38 late fee. When I called them they said that my payment was done (via their automated payment system) after the cutoff time, which used to be 11:59 pm ET for a long time, and they changed it to 8:00 pm ET. When I asked for a reversal of the late fee since I had paid on the date it was due, the Customer Service agent informed me that I had to wait 18 months for it to be reversed. Wow! I couldn't believe it! I had never heard of such a thing. It left me with a very bad impression.

I've had an Ann Taylor card for years, but was late on a $38 monthly charge. I called and a Supervisor waived the late fee and we changed the due date on my card to a date closer to the first of the month when I pay bills. She then explained due to date change I wouldn't owe anything for another month. She assured me that there would be no other late fees due to the date change and I thought everything was fine. Then I got the new bill but they charged me interest even though I wasn't past due.

When I used the first coupon - I was told I can use on a marked down item as well as even if the item was in store at 40$ off - it would take 50% off my whole total. The first time it DID. When I went to use the second coupon I bought same type of clothes - an item from marked down rack and a pair of jeans that was 40% off. Yet the coupon did not work on this transaction like the first. Same coupon - same stipulations, etc.

Their return policy went from 60 days down to 30 days - and even less if you ordered online, as they start the 30 day clock from when you placed the order (rather than when you received it, typically 5-7 days after it was placed). I returned a dress and scarf with my receipt to a retail store 31 days after I placed it, and was told I could a) only get merchandise credit and b) the dress' selling price had dropped by $20, so I would only get the current price. Many clothing retailers will give a longer return grace period during the holidays due to stores being closed, not to mention it's just a nice thing to do, but apparently Ann Taylor doesn't care about their customers as much.

My boyfriend purchased 4 shirts for me. Two in store and two they ordered for him online while he was with his mother two hours away for a gift. He ordered petites which I would normally wear. I am only 5'1" but I received them and they are too short- No one at work wants to see my tummy. Returning theses have been nothing but short of a headache. I am told I can return them at the Loft (The only store within an hour of my home owned by this company). I show up and to find out I cannot return these. The sales associate suggested I contact customer service. Customer Service said yes, I could return all four shirts via mail.

This is a very difficult retailer to experience. The clothing is overpriced and has a definite "made in China" look to it, and the actual colors online are nowhere NEAR the actual fabric. For instance, "strawberry red" is actually a dark brick, almost brown, when presented. The clothing is designed for stick figure women, but that is not the biggest frustration with this brand.

Very unfriendly sales people at Ann Taylor store in Deer Park. I tried to return 2 things I bought 7 days ago, they were too big. Girl that works there told me I need to have tags in order to return. I went back home to get tags, spent an hour traveling back and forth, and when I came there, girl run away, and ask another sales associate to serve me. She told me I can not return the items. And that’s ok, but they were so unpolite, like I didn’t spend around 500$ in the store. Terrible experience. Now I’m looking for another store. This one definitely lost a customer that has been shopping at Ann Taylor for years.

I purchased a pair of boots today with vouchers so of course, they are only redeemable in the store and not online. I went to put them on 20 minutes after I bought them, (thank god I was still in the outlet mall), and my daughter noticed that one boot was a size 7 and the other was a size 6. Needless to say I returned them and received a merchandise credit. From what I was told it cannot be redeemed on online either.

I purchased a dress online from Ann Taylor. It was too big so I ordered a smaller size which I decided to keep. When I tried to return the larger sized dress with the original receipt, I was told since it was over 30 days I could only get store credit and it would be for one half the price I paid for the dress because that was the current price. So they essentially robbed me of $40. Very low class.

Shopped at store $75. Paid cash. Month later received bill. Called them, they said it takes few weeks since Ann Taylor & Loft are connected. Couple of months later received another bill for $104 (added late fees). Called them they wanted receipt. I couldn't find my receipt so had to pay the $104. I asked if this is the end of this nightmare & they assured me it was. Now received another $64.44 late fee charge!!? Since I don't have my receipt they are going to keep charging me late fees? I paid the $63.44 but I am so angry? I shopped at Loft store. Customers think they have paid & may lose their receipt but the company should have a proper paperwork to show the transactions. NEVER AGAIN I will shop at Loft. If they send me another late fee I'm hiring a lawyer. Shopped $75 and paid it at the store but had to pay another $108.

I know it was my mistake but then when I authorized the payment over phone they doubled the late fee the next month. I was told that I am cleared over the phone.. but they added it again and again... Casually as I checked my account it was $130 and my purchases were only $40.

I had accumulated quite a bit of loft cash from an earlier purchase. Went to store to use it, only to discover that they placed most items in the store on a slight sale therefore making them ineligible for use with loft cash. This seems very unethical. I did not buy the items I wanted to buy because they would have been far less expensive at the full price using my loft cash than they were with the slight discount. I think this is a ridiculous and deceptive practice.

I have tried repeatedly to order from the website using my Ann Taylor store card but get a message saying that the order "cannot be processed at this time." I called AT customer service; they told me to call the credit card. I spoke with the credit card people and they said the problem is not my card - rather, it's an ongoing problem with the website. (I sense that they get a lot of similar complaints since she immediately know what I was talking about.) I have no idea what the website problem is and nobody over there seems to be able to fix it. Strangely, it only affects the AT store card. I was able to order using my Visa card. If I were more cynical I would think they were doing this deliberately so customers wouldn't rack up so many points on the card.

THE worst experience shopping online. Ordered some amazing items that I was so excited about. Almost forgot about them since I still hadn’t received or had any communication from you over a month later. Looked online and my order was still processing. Sent an email via your website and got some robot email saying the items I ordered were now out of stock. Well of course. They are over a month later! Still waiting for your online team to respond with a real email. Absolutely horrible customer service if you ask me.

When I placed an order for one pair of pants, Ann Taylor hit my bank account 5 separate times for the same purchase amount leaving me with $1.26 in my bank account. I suspect if I had more funds in my checking account, they would have gone for much more. When I called Ann Taylor they told me that it was my mistake, that I must've left my shopping cart, or had an error on my end. I had one submit and one confirmation email from Ann Taylor with the correct amount so I never thought to look for numerous duplicate charges to my bank account. I got off the phone with Ann Taylor feeling violated.

Placed a simple order with promo code and rewards numbers. They could not process the order and kept flipping me from the credit side who said everything was fine to customer service who said it wouldn't could through, was told no reason the order can't go through but it doesn't and spent an hour on the phone only to get transferred 5 times with no end result and my rewards in limbo - so disgusted with this company.

Last Tuesday, I decided to purchase 6 items off the Ann Taylor website. It was extremely annoying because I went through the order and entered my credit card details only to be informed that "there was an error completing this request". I did this with several different cards, thinking I was doing something wrong. Each time I kept going through and refilling everything and it took about an hour of my time. I also tried to register to create an account online but it didn't seem to process. Then I contacted the Live Chat function, only to be informed that they're having issues with their website and the best way would be to call them and place my orders individually. So I rang, and the customer agent was very helpful but it's quite annoying to place an order for 6 items over the phone. Then after the order was completed, she told me I would get an email order confirmation so I waited and still, 30 minutes, hadn't received anything.

Today I placed an order on the Ann Taylor website. After I submitted the order I realized I neglected to change the shipping address to my current address. I looked for a way to quickly cancel my order online but did not find a way. Within 10 minutes after placing the order I called customer service to cancel the order. I was told that the order was already sent to "Processing" and it could not be canceled. However I could place another order for shipment to the correct address and the return the box being shipped to the wrong address when it arrived. There are a few issues with this: