Ann Taylor Reviews

I just received an e-mail notification that my order number ** was not sent due to insufficient inventory. I want to express my extreme discontent with this. I had ordered this item as a Christmas gift and now and left with 3 days to find an alternative. This order was placed last week on the 12th! And I am only being informed of this on the 20th after the rest of the order was received! I want to understand how something that was ordered over a week ago can not be fulfilled if it was available online. Also, please tell me why I was charged for something I never received and now have to wait for a credit! This is unacceptable on so many levels. In addition to being unprofessional conduct, this is at the very least the worst case of customer service I have ever experienced. I need to wait 1 to 2 credit cycles to receive a credit for an item I never received.

I had purchased a pair of boots over the phone from a Ann Taylor store in another state and the boots were mailed to me in March 2011. After wearing the boots a few times, I noticed they were defective and structurally loose. Although it was over the 60 day return policy, I had hoped Ann Taylor would honor their product quality. It took four reps in the mid-town, NYC store including the sales lead, John Mack to tell me the only thing they can do was give me back the lowest prices which was $9.98 on boots that were $198. They did agree the boots were defective and gave me a customer service number and a number of the DM, Michelle ***.

Ann Taylor continues to advertise discounts available at their websites and it is impossible to access these sites. The evening of December 8, I was finally able to access Ann Taylor site but could not access Ann Taylor Loft. I have sent endless emails describing this ongoing experience and I receive no responses from Ann Taylor.

I had ordered from Ann Taylor about two weeks ago. I have been waiting for my package to arrive. When I went to track it, UPS had already delivered it on my front door Tuesday, December 6th. I am so furious because I never even gotten my package. I had called my apartment office if UPS had left my package there. Nope! I had called UPS and UPS cannot help me and directed me to call Ann Taylor. When I had called 800 number, they told me that I have to pay again if I want them to re-ship it to me and they will investigate my missing package. No, I am not paying for package that I did not lose. Second, I am not going to pay for it again! So I decided to have them to refund me the money and now they are telling me that they will investigate it first and I have to wait 5-7 business day for some to call me and they will let me know how this going to be handle. I hate Ann Taylor! I want my money back ($245.78).

It's December 7 and the order I placed on November 30 is still in limbo. According to a customer service representative, their computer system caused several orders placed around this time to get stuck and they are unsure when the problem will be resolved. In the meantime, they are continuing to mark this inventory down further and sell to other buyers. Isn't this illegal since they know they are doing it. I can't get them to take any action with my pending order. They just blow me off when I attempt to contact them. They can't fill my order nor can they cancel it because it's in limbo supposedly. Why can't they reissue my order?

I don't know why I continue to shop with Ann Taylor online. They are the worst and most inefficient company I have ever dealt with. I think they are too cheap to operate a decent website. The sale items are never available. They keep your money forever and never contact you that items are never going to ship. I love the merchandise but after no exaggeration of over 100 sale items not shipped over the past year, I have decided they are not worth it.

Just yesterday, I placed an order on Ann Taylor Loft online. When clicking submit I received a message, "We are sorry we cannot process or authorize your order at this time. Please verify all credit card information including credit card and security information, expiration date and billing address". So, I verified all my information and clicked submit again. Once again the same message displayed. Luckily, I checked my bank account and they charged me twice for items I came to find out, I never even purchased! I keep my checking account to a maximum of $200, and by double charging my card, they overdrew my account.

As I write this, I'm still waiting for a refund for products that were never delivered. I ordered some items online - some for a birthday present for my sister. About a week and a half later, I received 1/2 my order with no information about the other half. Their website said the order was complete. So I called and was told my order "hadn't failed yet". Not satisfied with that answer, I emailed the company and wanted to know where my order was - never got an email response. I was so livid I had to have my husband call.

I applied for the Loft credit card at the Glendale Galleria store to make a purchase. I got an immediate response by mail followed by the card a week after the first response. Trusting that I would get the statement and balance by mail as well, I didn't realize two months had passed since my purchase. Upon calling the number in the card, there is no live person in the options but automated prompting only, I found out that my first payment was behind by 15 days.

I am absolutely shocked with the way I was treated at a recent Ann Taylor Loft visit in Shreveport, LA. The manager forgot to give me my discount the first time she rang up my items. She said she "post voided" it like it "never happened". She then rang it up again. I checked my online banking and it was coming out of my bank account twice. I went back to the store and politely asked for a receipt to show proof she voided the incorrect transaction. She explained she didn't know how to print out that receipt, and I could go copy the store's copy at a nearby Kinko's myself.

I placed an order online on Oct. 22, 2011. I did not receive my order. I first contacted UPS and they told me that their contract with Ann Taylor is based on Ann Taylor initiating any investigation into a lost delivery. I've contacted Ann Taylor 4 different times and they said I would receive a refund. But it's almost a month later and I still haven't received the merchandise or the refund.

I am totally disgusted with Ann Taylor. I purchased a dress online that fit horribly. It's too big and too long. I returned it the next day. It was received and processed by their agent. I have not been credited. Each time I call, they tell me to check next week etc. This is the most horrible online shopping experience of my life. $285 needs to be credited back to my Ann Taylor charge card. I don't understand their reasoning. It has been almost two months.

I purchased one blouse for $51.05. Two weeks later, I saw it for 50% less. I was told to buy it for that price and return the most expensive. So, I did it. I expected to receive a full refund of $51.05. But instead, I received a refund for the lowest price of $26.81. I contacted them. The first time, I was told that I would get a credit for the difference in about 4-5 weeks (never received). So, I called the second time and I was told that there was nothing that they could do. So I was screwed, plus the ridiculous S&H that they charged.

I am a Canadian customer and I look forward to my trips to the U.S. to visit Ann Taylor as we do not have your stores in Canada. I love your products and happily shop in your stores. Needless to say, I also take advantage of promotions and specials and I have taken advantage of applying for a credit card when you have promoted a discount with the application. On subsequent trips, using the credit card also results in a discount which I took advantage of. The issue has been with paying for the bill. Our only option in Canada is to pay for your bill by check and through the mail. If I send you a check from my regular account, inevitably, it is not the exact amount due to exchange rates in spite of the fact that I try to use the day's rate posted. This usually results in another invoice for the difference. If I want to pay the exact amount, I need to make a trip to my bank to purchase a money order or bank draft which results in an extra charge for me not to mention the extra time involved.

Every time I go into the Ann Taylor Loft store at The Citadel Mall in Charleston, SC (store number 01357), a particular sales associate (associate **) is always talking and steps away from the register when I am about to check out. Today was the worst because I had my 10-month old daughter with me who was ready to go home. This has happened 3 times in a row and it makes me not want to shop there ever again. No one ever offers to help me when I'm there either, but they approach other customers for help.

I don't know who this account is, for it is not mine. I have never had an Ann Taylor credit card and never authorized these purchases. Therefore, I am not going to pay for what I did not buy. In fact, you notified me that I could not qualify for a credit card.

I made a purchase at Loft Outlet Store #2975 located at 300 Tanger Blvd Branson, MO 65616. The amount of the purchase being $72.20. I was on vacation when I purchased this and when I returned home, I took the items back to the Ann Taylor Store (not an Outlet) in the Mall at Barnes Crossing in Tupelo,MS and the employee and manager said they couldn't take the items back for exchange or refund. The shirts and capris both are too small. This frustrated me to the point that I will not be buying ANYTHING from Ann Taylor Loft again. Ann Taylor Loft and Ann Taylor Loft Outlet Store should be the same thing and take each others returns.

I placed a complaint with the customer service regarding the manager customer service at the Firewheel Mall store in Garland, Texas. I received an email informing me that they were going to follow thru. The complaint was filed in May, 2011, as of today, July 2011, they had no correspondence with me. No explanation, no apology.

I purchased a merchandise online using a gift card and it was easy enough. I returned some of the items (ill-fitting) with a receipt. The store clerk told me that she was unable to put the return back onto the gift card but had to issue me a merchandise credit. Now, the problem with the merchandise credit is that you can't use it online! I had purchased these clothes online to begin with. I explained to her that I am between a size 12 and 14 petite and that size is very difficult to find at their store; it's rare to find above a 10 petite!

Zero customer service. I walked into the store specifically shopping for a black pencil skirt and matching blazer. I told the store clerk that this is what I was looking for. She walked away offering no guidance. I gathered several items as I walked through the store and not once did an employee ask me if I needed to start a dressing room. I had to find someone and ask to have a dressing room started. Once in the dressing room, not once did anyone come to ask me if I needed another size or any other accessories. I dressed back into my clothes, hung everything up.

I purchased four items online from Ann Taylor with my Ann Taylor credit card. I returned three--one was too large and two items were not as advertised. I received my Ann Taylor bill before I sent back the items so I paid for the item I was keeping, plus a little extra because I was hoping they exchange the item that didn't fit. They didn't have the item, so I now am awaiting a credit of $262, while my credit card balance is $259. I called to clarify to them that they owe me money, not the other way around, and I didn't want to make another overpayment.

In August I purchased several pairs of pants. Three of the pants had a decorative buckle on the back side of the pants. This buckle has sharp metal corners and on one pair of pants the buckle was more sharp than the others. This buckle has torn a small area of the leather seat in my car. The damage is minor but since the leather has been torn the problem will only get worse. Since the buckle is at the back of the pants it serves no purpose and I had never looked at it closely.

On 9-21-10, I went online to pay my bill. I was told to call their telephone # customer service. I was told that I cannot pay my online the same day that it is due. Therefore, I had to pay an additional $10.00 out of my checking account or have a late fee charge of $35.00. I feel this is wrong. I advise Ann **, customer service, "you should be able to pay your bill online even when bill is due." I wasn't late. The bill was due on 9-21-10. I would like to know if I can get my $10.00 return.

I have been paying my payments loyally for as long as I have had the account. I have even paid off an account there before. I recently looked at my detailed transactions and saw I was being charged a huge late fee just every month as well as the finance charge. Since I get the statements online, I never bothered to look at the details. I realized that that was a huge mistake. I consider myself to be a loyal customer as well as a pretty good model of the clothing line. This has made it seemingly impossible to catch up and pay it off. I tried contacting them via email three times. When I finally got a very cold and impersonal response, I was simply told that a late fee has already been granted this year. I also should point out that the late has jumped to $35.00. It would be a different story if I wasn't making any payments or even skipping payments. After a review of my account, one can see that I have been making consistent payments.

I had a fraudulent charge months back for $99.96, a scam from Weather.com. I advised Ann ** numerous times, spent 4 30-minute calls on hold. It was not helpful; I could not get a manager. I refused the merchandise. I still have no credit.

Attempted to use my LOFT card last week and was told it was declined. Assoc. called Master Card for me and they said I had a $10 pmt past due. I didn't receive a bill. I pay everything by bill receipt, and pay balance in full. No waiver was given. I asked to close my account. I called back, talked to a supervisor and found I was being charged a $39 late fee. Supervisor waived it. they said the new bill was mailed on Wed. and I would receive in 7--10 bus. days. Still not received, now I'm getting dunning phone calls at home and work. Can't figure out to pay on line and they charge $10 to pay over the phone. Being harassed at home and work for not getting a bill. Not my fault! Glad I canceled the account. I shred all receipts, so I have no recourse but to wait for their bill to come.

I called Ann Taylor about a late fee. They told me my payment was almost 2 months past due. I advised them that I never received a bill and they told me I signed up for electronic payments. I do like to get my bills electronically but because Ann Taylor does not work with my online banking, I still wanted to receive paper statements as a backup. I was told I could not do both. When I asked if they could waive the late fee, I was told I cannot because they waived a late fee for me 10 months ago. I asked if they could make an exception and was rudely told no. The representative was rude and in short, he almost hung up on me.

I received a call from Ann Taylor Loft customer service representative who informed me I was 2 months late on payment to my credit card. I told them I had not received a statement and was waiting for it in the mail. The representative stated that I had signed up for electronic statements and I need to log-on to Ann Taylor Loft to review my account. By the way, I was charged two late fees of $25 each and the credit agencies would receive a negative report.

I had made a payment to Ann Taylor and noted that it was one day late and I was charged a late fee of $25.00. I called customer service and spoke with a person who only identified herself as "Elizabeth". I asked her if she could wave the fee, she said one fee was waved 6 mos ago and I had multiple late payments so the answer was no. I told her my payments were all made monthly, just received late. Couldn't she just wave this fee the second time? She adamantly refused, interrupted me while I was speaking, spoke in a louder voice, continually calling me "ma'am" and she knew my name. She would not ask her manager but simply made this decision on her own. I told her I would never shop at the store again and I wanted my account closed and she did not seem to care about all the transactions I had made at the store.

I used my Ann Taylor store credit card to purchase items. I clearly wrote down my address. Unfortunately, I forgot to make the payment and I never got any bill from them so it was forgotten. Then I got a call from their CS informing me that I was late in payment that they sent me bills. I asked the person to check the address and it was a wrong address. The person agreed to waive the penalty fee since they made the mistake. I was given the option to pay by phone and I said okay. After giving my info just before charging the card the CS told me about a processing fee.

I went into the store with my daughter (who is 9) looking to buy something. While we were in there, my daughter said that she had to use the bathroom. I knew where it was because I have used it numerous times over the years. When we got out 2 salespeople (1 may have been the manager) were close by looking at clothes but obviously looking and talking about us. I said "Excuse, me is there a problem? They said that people aren't allowed to use the bathroom there without asking a sales associate for permission. There is no "employees only" sign on the door and they aren't locked. You walk in and it says "men" women". I had asked several years ago to use it (when they first opened) and have used it as needed ever since (as I was a regular customer). No other retail store in the area requires you to "ask for permission". There rudeness and talking about me behind my back makes me want to boycott that store. I won't be returning anytime soon, at least not at that location. They will be the ones suffering economically since I won't be returning there!

I purchased two tops from this store which I decided to return because of ill-fitting. Since I travel a lot for work, I did not have the time to return these until the 57th day which happened to be a long weekend. My wallet was stolen a few days back and I had to reissue all my cards which had not arrived yet. One of these cards was the one I used to make the Ann Taylor purchases. I explained my situation to the store manager and asked him to either put the return price back to the card or give me the store credit.

I purchased an article of clothing at full price ($59.99 plus tax), then returned the article of clothing due an ill fit and included my original purchase receipt showing the purchase price. Since the return occurred more than 60 days after purchase, they provided me with a merchandise credit that can only be used online, in the amount of $11. They indicated that they would only give me the sale price since it has been more than 60 days since the purchase. I have two issues, first, I have shopped at this store for many years, and I find it impossible to believe that they sold this dress at this low price at any time.

I received a pair of pants size 2 petite as a birthday gift from my mother-in-law. I needed a 0 petite. I was shopping in the Bolingbrook Ann Taylor Loft store and found the 0 petite. All I wanted to do was exchange the 2 petite for the 0 petite because that was the size I needed. They were the same exact pants. I was told that since they were a final sale, I could not exchange for the other size. I told them I had no idea that the pair I had were a final sale, I received them as a gift.

I rarely use my Ann Taylor Loft card. On July 31, 2009, I made a $21 payment online, probably because it was almost due and I wanted to avoid the finance charge. You have to go through tons of registration stuff just to do this. This was the only time I had made a payment to this card online. Today, December 11, 2009, I got a collection call. Apparently, I had a balance that was not paid since that July 31 payment. Long story short, I found out that when I registered, I "maybe" had selected not to receive paper statements anymore. Yes, I do remember getting an email saying my statement was ready, but I get those from Kohl's, Verizon, Capital one, etc., etc., and don't pay much attention because I wait for the paper statement.

Wow! It's been awhile since I have used my LOFT card, and I am stunned to see that they now charge $10 to make an online payment! Crazy! It's ridiculous to see credit card companies implement this scam to make more money. I urge all who have a balance to pay it off as soon as you can, close your account, and tell ten friends to stay clear of the LOFT card.

On 11-30-01 I paid my total balance due per a customer service woman. I sent a check which was paid out. Done deal. THEN, in February I get a bill from Ann Taylor for $15.50 although I have have made no purchases. I call the Customer Service #. I am told the billing has been sold to WFNNB and they do not have records prior to February 1st. He said this would be considered in dispute and not to pay anything, now.