Ann Taylor Reviews

I am a Canadian customer and I look forward to my trips to the U.S. to visit Ann Taylor as we do not have your stores in Canada. I love your products and happily shop in your stores. Needless to say, I also take advantage of promotions and specials and I have taken advantage of applying for a credit card when you have promoted a discount with the application. On subsequent trips, using the credit card also results in a discount which I took advantage of. The issue has been with paying for the bill. Our only option in Canada is to pay for your bill by check and through the mail. If I send you a check from my regular account, inevitably, it is not the exact amount due to exchange rates in spite of the fact that I try to use the day's rate posted. This usually results in another invoice for the difference. If I want to pay the exact amount, I need to make a trip to my bank to purchase a money order or bank draft which results in an extra charge for me not to mention the extra time involved.

Every time I go into the Ann Taylor Loft store at The Citadel Mall in Charleston, SC (store number 01357), a particular sales associate (associate **) is always talking and steps away from the register when I am about to check out. Today was the worst because I had my 10-month old daughter with me who was ready to go home. This has happened 3 times in a row and it makes me not want to shop there ever again. No one ever offers to help me when I'm there either, but they approach other customers for help.

I don't know who this account is, for it is not mine. I have never had an Ann Taylor credit card and never authorized these purchases. Therefore, I am not going to pay for what I did not buy. In fact, you notified me that I could not qualify for a credit card.

I made a purchase at Loft Outlet Store #2975 located at 300 Tanger Blvd Branson, MO 65616. The amount of the purchase being $72.20. I was on vacation when I purchased this and when I returned home, I took the items back to the Ann Taylor Store (not an Outlet) in the Mall at Barnes Crossing in Tupelo,MS and the employee and manager said they couldn't take the items back for exchange or refund. The shirts and capris both are too small. This frustrated me to the point that I will not be buying ANYTHING from Ann Taylor Loft again. Ann Taylor Loft and Ann Taylor Loft Outlet Store should be the same thing and take each others returns.

I placed a complaint with the customer service regarding the manager customer service at the Firewheel Mall store in Garland, Texas. I received an email informing me that they were going to follow thru. The complaint was filed in May, 2011, as of today, July 2011, they had no correspondence with me. No explanation, no apology.

I purchased a merchandise online using a gift card and it was easy enough. I returned some of the items (ill-fitting) with a receipt. The store clerk told me that she was unable to put the return back onto the gift card but had to issue me a merchandise credit. Now, the problem with the merchandise credit is that you can't use it online! I had purchased these clothes online to begin with. I explained to her that I am between a size 12 and 14 petite and that size is very difficult to find at their store; it's rare to find above a 10 petite!

Zero customer service. I walked into the store specifically shopping for a black pencil skirt and matching blazer. I told the store clerk that this is what I was looking for. She walked away offering no guidance. I gathered several items as I walked through the store and not once did an employee ask me if I needed to start a dressing room. I had to find someone and ask to have a dressing room started. Once in the dressing room, not once did anyone come to ask me if I needed another size or any other accessories. I dressed back into my clothes, hung everything up.

I purchased four items online from Ann Taylor with my Ann Taylor credit card. I returned three--one was too large and two items were not as advertised. I received my Ann Taylor bill before I sent back the items so I paid for the item I was keeping, plus a little extra because I was hoping they exchange the item that didn't fit. They didn't have the item, so I now am awaiting a credit of $262, while my credit card balance is $259. I called to clarify to them that they owe me money, not the other way around, and I didn't want to make another overpayment.

In August I purchased several pairs of pants. Three of the pants had a decorative buckle on the back side of the pants. This buckle has sharp metal corners and on one pair of pants the buckle was more sharp than the others. This buckle has torn a small area of the leather seat in my car. The damage is minor but since the leather has been torn the problem will only get worse. Since the buckle is at the back of the pants it serves no purpose and I had never looked at it closely.

On 9-21-10, I went online to pay my bill. I was told to call their telephone # customer service. I was told that I cannot pay my online the same day that it is due. Therefore, I had to pay an additional $10.00 out of my checking account or have a late fee charge of $35.00. I feel this is wrong. I advise Ann **, customer service, "you should be able to pay your bill online even when bill is due." I wasn't late. The bill was due on 9-21-10. I would like to know if I can get my $10.00 return.

I have been paying my payments loyally for as long as I have had the account. I have even paid off an account there before. I recently looked at my detailed transactions and saw I was being charged a huge late fee just every month as well as the finance charge. Since I get the statements online, I never bothered to look at the details. I realized that that was a huge mistake. I consider myself to be a loyal customer as well as a pretty good model of the clothing line. This has made it seemingly impossible to catch up and pay it off. I tried contacting them via email three times. When I finally got a very cold and impersonal response, I was simply told that a late fee has already been granted this year. I also should point out that the late has jumped to $35.00. It would be a different story if I wasn't making any payments or even skipping payments. After a review of my account, one can see that I have been making consistent payments.

I had a fraudulent charge months back for $99.96, a scam from Weather.com. I advised Ann ** numerous times, spent 4 30-minute calls on hold. It was not helpful; I could not get a manager. I refused the merchandise. I still have no credit.

Attempted to use my LOFT card last week and was told it was declined. Assoc. called Master Card for me and they said I had a $10 pmt past due. I didn't receive a bill. I pay everything by bill receipt, and pay balance in full. No waiver was given. I asked to close my account. I called back, talked to a supervisor and found I was being charged a $39 late fee. Supervisor waived it. they said the new bill was mailed on Wed. and I would receive in 7--10 bus. days. Still not received, now I'm getting dunning phone calls at home and work. Can't figure out to pay on line and they charge $10 to pay over the phone. Being harassed at home and work for not getting a bill. Not my fault! Glad I canceled the account. I shred all receipts, so I have no recourse but to wait for their bill to come.

I called Ann Taylor about a late fee. They told me my payment was almost 2 months past due. I advised them that I never received a bill and they told me I signed up for electronic payments. I do like to get my bills electronically but because Ann Taylor does not work with my online banking, I still wanted to receive paper statements as a backup. I was told I could not do both. When I asked if they could waive the late fee, I was told I cannot because they waived a late fee for me 10 months ago. I asked if they could make an exception and was rudely told no. The representative was rude and in short, he almost hung up on me.

I received a call from Ann Taylor Loft customer service representative who informed me I was 2 months late on payment to my credit card. I told them I had not received a statement and was waiting for it in the mail. The representative stated that I had signed up for electronic statements and I need to log-on to Ann Taylor Loft to review my account. By the way, I was charged two late fees of $25 each and the credit agencies would receive a negative report.

I had made a payment to Ann Taylor and noted that it was one day late and I was charged a late fee of $25.00. I called customer service and spoke with a person who only identified herself as "Elizabeth". I asked her if she could wave the fee, she said one fee was waved 6 mos ago and I had multiple late payments so the answer was no. I told her my payments were all made monthly, just received late. Couldn't she just wave this fee the second time? She adamantly refused, interrupted me while I was speaking, spoke in a louder voice, continually calling me "ma'am" and she knew my name. She would not ask her manager but simply made this decision on her own. I told her I would never shop at the store again and I wanted my account closed and she did not seem to care about all the transactions I had made at the store.

I used my Ann Taylor store credit card to purchase items. I clearly wrote down my address. Unfortunately, I forgot to make the payment and I never got any bill from them so it was forgotten. Then I got a call from their CS informing me that I was late in payment that they sent me bills. I asked the person to check the address and it was a wrong address. The person agreed to waive the penalty fee since they made the mistake. I was given the option to pay by phone and I said okay. After giving my info just before charging the card the CS told me about a processing fee.

I went into the store with my daughter (who is 9) looking to buy something. While we were in there, my daughter said that she had to use the bathroom. I knew where it was because I have used it numerous times over the years. When we got out 2 salespeople (1 may have been the manager) were close by looking at clothes but obviously looking and talking about us. I said "Excuse, me is there a problem? They said that people aren't allowed to use the bathroom there without asking a sales associate for permission. There is no "employees only" sign on the door and they aren't locked. You walk in and it says "men" women". I had asked several years ago to use it (when they first opened) and have used it as needed ever since (as I was a regular customer). No other retail store in the area requires you to "ask for permission". There rudeness and talking about me behind my back makes me want to boycott that store. I won't be returning anytime soon, at least not at that location. They will be the ones suffering economically since I won't be returning there!

I purchased two tops from this store which I decided to return because of ill-fitting. Since I travel a lot for work, I did not have the time to return these until the 57th day which happened to be a long weekend. My wallet was stolen a few days back and I had to reissue all my cards which had not arrived yet. One of these cards was the one I used to make the Ann Taylor purchases. I explained my situation to the store manager and asked him to either put the return price back to the card or give me the store credit.

I purchased an article of clothing at full price ($59.99 plus tax), then returned the article of clothing due an ill fit and included my original purchase receipt showing the purchase price. Since the return occurred more than 60 days after purchase, they provided me with a merchandise credit that can only be used online, in the amount of $11. They indicated that they would only give me the sale price since it has been more than 60 days since the purchase. I have two issues, first, I have shopped at this store for many years, and I find it impossible to believe that they sold this dress at this low price at any time.

I received a pair of pants size 2 petite as a birthday gift from my mother-in-law. I needed a 0 petite. I was shopping in the Bolingbrook Ann Taylor Loft store and found the 0 petite. All I wanted to do was exchange the 2 petite for the 0 petite because that was the size I needed. They were the same exact pants. I was told that since they were a final sale, I could not exchange for the other size. I told them I had no idea that the pair I had were a final sale, I received them as a gift.

I rarely use my Ann Taylor Loft card. On July 31, 2009, I made a $21 payment online, probably because it was almost due and I wanted to avoid the finance charge. You have to go through tons of registration stuff just to do this. This was the only time I had made a payment to this card online. Today, December 11, 2009, I got a collection call. Apparently, I had a balance that was not paid since that July 31 payment. Long story short, I found out that when I registered, I "maybe" had selected not to receive paper statements anymore. Yes, I do remember getting an email saying my statement was ready, but I get those from Kohl's, Verizon, Capital one, etc., etc., and don't pay much attention because I wait for the paper statement.

Wow! It's been awhile since I have used my LOFT card, and I am stunned to see that they now charge $10 to make an online payment! Crazy! It's ridiculous to see credit card companies implement this scam to make more money. I urge all who have a balance to pay it off as soon as you can, close your account, and tell ten friends to stay clear of the LOFT card.

On 11-30-01 I paid my total balance due per a customer service woman. I sent a check which was paid out. Done deal. THEN, in February I get a bill from Ann Taylor for $15.50 although I have have made no purchases. I call the Customer Service #. I am told the billing has been sold to WFNNB and they do not have records prior to February 1st. He said this would be considered in dispute and not to pay anything, now.