Abercrombie & Fitch Reviews

This company will not cancel your order and will process regardless of my actions to cancel. Then it is your responsibility to return for refund. Called customer service to dispute and was told by the agent that she couldn’t help me and there was no one else to speak to. Managers do not handle customer phone disputes. The agent, Kiwah, sarcastically suggested that I call back to “speak” to someone else. She said it must have been a computer glitch and the order would process even though it had not shipped yet. Sounds illegal to process cancelled orders or orders that haven’t shipped. This could turn into a class action lawsuit for mishandling customer’s money and misrepresentation of ability to cancel order. Website prompted me that my cancellation was “successful”.

This is what I wrote: Yesterday I reviewed the 60% sale (10 Sept) and found a navy anorak jacket that was at $35, with 30% plus off. I placed it in my bag and when I returned to the site today to purchase I saw that it had disappeared. I know that items in the bag are only taken off if the items are bought and then sold out or if the sale is over. The sale is not over and the price has been raised to $52 plus 30% extra off.

I went into a store and purchased kids' wear and I had to show them the sales online before they were prepared to meet some of them, but even then they wouldn't match them exactly nor supply any discounts that were offered online stating in store or online savings. So I wrote to them. Who's the customer here and why aren't you offering your best price from the get go... Enough of the bull. It should be one price for all. You scan and it gives you the cheapest price.

I trusted Abercrombie shopping online and I will never do it again. I was very dependent on receiving the package because it was a present for my daughter. I paid 167 pounds for things. They were not provided to me because they said the address was incorrect. I checked and everything was written correctly, and besides ordering, I also left a phone number. After receiving an e-mail, the package cannot be delivered, I wrote to the Abercrombie and they did not do anything about it. It was their mistake and in addition I had to pay for the cost of returning the items I did not get 18 pounds. I will never do shopping there again and I will not recommend it to anyone. It is terribly frustrating and humbling for my person. You are such a great Abercrombie brand and you have failed. I feel a huge dislike for you, a total lack of professionalism and competence.

Wore a pair of expensive jogging pants no more than ten times. Not even heavy physical exercise and both cuffs at bottom are ripped. Customer service takes no responsibility for poor quality. Won’t buy from them again.

Here is what happened: Purchased jacket on 9/17/17 for $140 via online. Price dropped 9/20/17 to $96. Went to A&F store in the mall to get price adjustment of $48 (refunded to PayPal). Decided to not keep the jacket two weeks later and went to return. Store refused to take it and asked to ship back. Jacket shipped back to Albany, NY. Item received on 10/27/17. No response from A&F representative. Called in 3 weeks after - another representative gave reference number with escalated claim. Heard no words from A&F. Called back after 2 weeks. Another rep said she will escalate claim and a higher team member that will contact within 48 hours. No contact after 6 days, and I decided to call today and the rep said to email orderservice@abercrombie the receipt of the price adjustment. Shouldn’t this information be told 7 weeks ago? I just don’t understand how a reputable company as A&F can run so inefficiently with their customer service.

I placed an order for 4 items on the A&F online store. I paid Shipping and Handling - $20 - via FedEx (this is the only option, you don't get to choose). The order was shipped to me in Israel and FedEx contacted me. They told me that I need to pay them duties and tax (which is ok), and an additional $30, for Shipping and Handling. Otherwise I don't get the package. Nowhere in the order process was I notified of the hidden additional sum (only the upfront one was calculated and shown).

I order frequently from Abercrombie kids and shipping has always been slower than any other company (Amazon, Nordstrom, Gap, etc.). It has gotten worse though. My most recent order shipped on 11/9 and when I tracked it the expected delivery date is 11/17! It ships from Ohio and I live in New Jersey. In this day and age this is unacceptable! Please get it together Abercrombie. This falls under Customer Service and you guys are seriously lacking by employing teenagers in the stores who are not knowledgeable or even try to be helpful and your online orders take a year and a day to get to the customer. Please take a cue from just about every other company out there and get your orders to customers in a timely manner.

I ordered online for around 100 euros. With express next day delivery. It's been more than 10 days now and still no merchandise. Calls, online chats, emails have only added to the frustration. Going back home to South Africa soon and I probably won't have my goods and the money I spent on it. Never expected this coming in to Europe. For a brand that I was hopeful would one day enter our market, I now hope that they never do. This is criminal!

I ordered a E-Gift card for my boyfriend's birthday and selected to have the card delivered to him the same day and it processed with the same day delivery. I waited almost the entire day and the card never came. I called customer service and was told it takes 24-48 hours to get the card which is not what I was advised ordering. So I canceled the order because my boyfriend's birthday was over. Needless to say, I'm STILL WAITING ON MY REFUND!! I will never in life buy anything from this place and the customer service is Horrible!!

So done with this company. Literally received the bottom of a bathing suit that was actually soiled. You could see and smell what I assume is menstrual blood on the bikini. Customer service was bare minimum. They offered to resend me another one the next day and two days later I did not receive it. I messaged their FB page who told me it is on back order and I'll know in 7-10 days if the item will be restocked. Basically I could have been waiting over a week when I was told I would get next day shipping. They offered me a refund of the extra shipping and bikini. After the health hazard I got in the mail, I was offered a $10 coupon. Pretty disgusted with the brand after my experience.

I ordered some shirts online from Abercrombie and Fitch, one of which was the white striped crew t-shirt which was on sale for $10. When I opened the box, the white striped crew t-shirt was not white. Instead, it was a pink-ish hue that does not go away when washed. This company should not even have sent this shirt to me because it was very clearly pink even when first looking at the shirt after opening the box. Very disappointed as an online shopper.

Overall I am happy with my purchase. I bought a pair of jeans on sale, and they look and feel great. The problem is I paid extra for 3 day shipping, and it took the item a week to arrive at my door. I've selected the 3 day shipping option in the past, and once the item is shipped (not including processing and handling time which is usually 1 to 2 days) the items always arrived 3 days later. In the past when I have selected 3 day shipping from A&F the items are shipped through FedEx, and come directly to my door. This time however they used Fedex Smartpost which basically adds an extra shipping day because Fedex then transfers the items to the local post office for delivery.

i got a refund but company sells bad quality items and its a problem. i did few orders and each arrived with issues. you can shop with Abercrombie but prepare to get sad surprises

I have been always fond of their apparel and have purchased a lot of items from them so far. However, I have been having a terrible experience with online shopping. With so limited number of stores, even returning an item is a headache. With one item, my refund was altogether $14 less than what I spent, simply because they will deduct additional charges, and their shipping was not free either. This made sure that I would never purchase an item from them online.

Abercrombie & Fitch has been horrible to deal with. I noticed the quality of the clothing getting worse and worse, such as going to quality cotton to now mostly polyester & elastane so I decided to write to their design department and hear back what they would do (usually buy their men's 100% cotton woven boxers but they really messed the brand by changing them with 96% cotton & 4% elastane instead now, they're horrible now so I wrote to them about it). I waited and waited nothing.

I ordered various items of clothing online from Abercrombie Kids. The items shipped quickly and I received them on time even during the busy holiday season. Everything is of excellent quality, the sizing runs a small so I had to take almost everything back to the store in which they easily allowed for the exchanges. The staff member was very helpful in helping me locate similar items and the exchange went well. I didn't have any trouble whatsoever and will definitely shop their website and store again.

I purchased 6 items on Nov. 6th, 2016, it is now Dec. 7th 2016 and I still have not received my order. I ordered these items early, so I thought. I wanted these items before Thanksgiving. I was then hoping by Christmas, I am not convinced at this point that will occur either. They have shipped the order 2 times, no order received at my residence to date. I have been on the phone with customer service at least 10 times, their response is unacceptable... "There is nothing we can do", "We can not refund your money", "We can not ship another order", "We do not know where your order is", "Someone else received your order and there is still nothing we can do". So, I am at a loss, I have been charged, but have not received my order. Extremely dissatisfied.

I purchase a pyjamas from the Store on North Point Mall Georgia. I was there on black Friday. I select a XS and asked the cashier if I can come back to change the size if they won't fit me. She agreed. Then I like my pyjamas loose, then I came back on Sunday the 27th to exchange for a size Small instead. The guy that was in the cash register told me he was the manager and I will have to pay almost $9 more because the promotion was not 50% anymore. I told him my intention is just switch sizes. He didn't want to honor my price and made me pay for the difference. I was very disappointed. I paid the difference. Hollister changed a size for me same day, same promotion with not hassle at all. Bad customer service experience. Never come back and I don't recommend nobody to do business with Abercrombie. I am going to publish this in all social media now.

Seriously! It advertised to have short on sales for $20. Placed the order and waited for 2 weeks. Kept letting me know it is back order. Today, they sent an email and let me know... "We are sorry for the inconvenience, but your merchandise on back order is no longer expected to be available. If you would like a recommendation for a similar item, send us an email or give us a call." Seriously, they are selling the same shorts online right now for $35. False advertising. First time buyer, never ever come back again.

I ordered a pair of jeans on July 7th for site to store. I received an email that my order was in transit. After about a week of and not hearing anything about my order I sent an email and got a response a few days later stating that someone will contact me in 24-48 hours. No one ever contacted me so I tried calling a couple of times on two different days and no one answers. I googled a contact number and was able to find a 1-800 number which I called. I spoke with the CSR and she told me my order was delivered to the store on July 12th. I called the store to verify if they had my order and I was told that they didn't have it. I called back customer service and they said that they would forward my concerns to the resolutions department. I told her the resolution is to send me my jeans immediately or credit my account. She said she can't and it had to go to the resolution department.

Never seen such a poor customer and delivery service. My shipment was supposed to get delivered on 11th July and yet it is somewhere in between. I was in continuously follow-up for the delivery schedule but it was being delayed. Later today, upon tracking it shows: Shipment unclaimed and returning back to sender!!! Now, nobody had delivered the shipment at my home and why should I go somewhere to pick it up? What's the meaning of home delivery for the order above few bucks? Taking help of customer service in chat - customer service representative is so apologetic that almost I can see his/her tears! But can do nothing. Only can give toll free # for further help.

I've ordered several times and clothing has been great and good quality. I've had contact with contact centre staff and staff in store at both Abercrombie and Hollister of which the help has been 2nd to none and considering I was having support with sensitive sizing the staff in all locations helped me personally, and never once just read out the size chart. They thought for themselves outside the box and made me comfortable. Never had issues with shipping. It's £9 UK to send things back which can be a pain but staff are so helpful with sizing. I rarely get it wrong now with their support and when I was having to order a lot with potential multiple returns Abercrombie dealt with me with dignity and personal support with this waivered and a 20% discount to help cover costs.

Abercrombie online store has a policy to reply all messages within 24 hours, but every time I send a message about cancellation of product or ask for refund they curiously don't answer. Even if I send messages for two weeks there is no reply! They totally IGNORE you if you want solve any issue. THERE IS NO WAY TO CONTACT THEM TO SOLVE ANY ISSUE. THEY JUST DON'T REPLY!!!

I ordered a pair of classic chino shorts from Abercrombie and Fitch a little over a week ago when they were on sale. Today they arrived, and although I am a size 6 literally everywhere else, these shorts are huge on me. They wouldn't even stay on my waist. They fell down to my feet when zipped up! I called to try to exchange the shorts, but unfortunately, they say that it will be my responsibility to pay to send them back for an exchange. That is unacceptable, because doing so from my country would be the same price I paid for the shorts in the first place! All the sudden my shorts cost double, because their sizing is misleading? Not cool.

I placed an order over Abercrombie (Order ID: **) website last month. I was told to have a free shipping so I ordered the items for India at my home address. The total item cost was around $150 and Fedex through which they couriered - they asked me to pay 30% custom duty to get it delivered at my house. I was shock listening to such high custom duties. So I asked them let me talk to Abercrombie and get back on the same. Meanwhile I had these discussions and all I got a message from fedex that my order has been abandoned as on instructions by Abercrombie. Yesterday I dropped them mail and they are not sending me refund neither the items. It like a total loss to me.

I signed up to receive Abercrombie text messages and in return received a promo for $10 off my order. I found a cute top online and applied the amount, but did not want to pay $7 for shipping (which honestly for one shirt is ridiculous), so I looked for the pick-up in store option. I live in Los Angeles and there were no stores that offered in-store pickup within 500 miles! I emailed customer service to see if they could do anything for me and they got back to me the next morning, saying that as a one-time courtesy they would remove the shipping fee to have it shipped to my home. They told me to go ahead and submit the order and they would remove the shipping afterwards.

I placed an order in November, for a hat, down vest, and sherpa hoodie. I have ordered from Abercrombie numerous times before and have never had an issue, until recently. They honestly have the worst customer service that I have ever dealt with. I started to notice that when I would wear the vest, I would find little feathers all over my clothing. I didn't pay much attention to it, until one day I saw something white coming out of the vest. The down in the vest was coming out of the seams. I expected better quality for a $40 vest, especially with it being from Abercrombie and that I've never had any kind of issue with their clothing before.

During the last week of January A&F was having a crazy sale and being the impulse buyer I am I spent over $400.00 close to $500.00 online on the store. Because I did not read the return policy I failed to notice that if you pay with Paypal they cannot return you the money instead it would go on store credit. But if you ship it back to the USA you can get the full refund but they do not pay for shipping. I was absolutely appalled when I found out this information at the store because I know tons of retailers that do return the money back into the paypal account with no problem.

I bought a coat for my daughter last Thanksgiving and a boy tugged on the buttons and ripped it a month later. Heartbroken because of how much my daughter and I loved the coat, I contacted Abercrombie via e-mail to let them know what happened. They asked me to send them three different pictures. One close-up of damage, one of the tag, and one of the entire coat. Abercrombie gave me a refund stating that they apologize that the merchandise got damaged. Jessica from their customer service department helped me. I've been buying Abercrombie since high school, although pricey, the quality of their products have been great.

I've never ordered from them before and never will again. I place an order for some Christmas gifts. There was an option to pay an additional $10 for shipping (which otherwise would have been free) to have it arrive on Christmas eve. They emailed me a day later saying the items were back ordered. Fine. I accepted to keep my order. Once shipped (and when it was obvious it wouldn't get to me by Christmas eve), they still charged me that $10. The items never arrived. I emailed them and they said I could have them re-ship the items or I can get a refund. After learning they can't ship it to a different address (since I'll no longer be home to accept it), they said my best option was to get a refund. They only refund part of my total. So after charging me for shipping when it was obvious it wasn't going to make it on time and not getting anything I ordered, I've lost money. Why would I ever do business with them again?

I placed an order on Hollisterco.com on 12/7/2015 using standard delivery. Their website states to allow 5-7 days for in stock items. This would have allowed 13 days until Christmas, which seemed very reasonable. I was given an estimated delivery date of 12/18/15. The package was not delivered to FedEx until 12/10/15. There were no reported natural disasters or issues that would have delayed shipment. However, FedEx delayed shipment to 12/24 and again to 12/28.

Hi Abercrombie, I am so UPSET! I've been ordering online for years. You guys have the worst customer service I have ever experienced! No one knows, including USPS (although it should have been a FedEx delivery) where my package is! I'm spending hours on the phone with USPS - they have no clue. When contacting your customer service they send me back to USPS! It is not my responsibility to contact them! You should deliver my clothes, you are responsible to talk with them (ask Amazon how they do that). So what did I get instead? 3 horrible representatives, all saying that they are the supervisors (that's interesting) so you have no one to complain for the horrible (most horrible ever experienced) service ever.

My order is scheduled to take 16 days from the point of purchase to the arrival. I ordered one pair of jeans. This is pathetic. Abercrombie has a very long processing time, and even longer (inaccurate) shipping time.

I ordered gifts for Christmas from Abercrombie Kids and I called to change the sizes but I was told they don't cancel orders that have already been released status nor do they cancel them. They charge twice the amount by adding new sizes and don't tell you if an item is out of stock but charge for those same items. They do to give refunds if you do not call.They also charge for gift boxes and don't send them but charge for them even if they are not included in the order. They try to make money off of people by not letting you know items are not in stock which means that items bought may not be in their warehouse but they still charge those same items.

Placed an order for an item that was advertised as in stock. Got the confirmation email and it's saying it's back-ordered. Started a chat convo with Katherine and asked her about availability of the item. She said, "It's available," but when asked why my confirmation email says it's back ordered, she said, "I really don't know." Not only is it infuriating to wait forever for a response from this girl and to feel like I was scammed AND being lied to, AND you people have my money, but to speak to a representative who can't and/or won't find out what is going on is really a slap in the face. What is the point of the CS reps if they're not trying to help you or answer your questions, especially when there is an error somewhere??!! This is my first complaint. If I don't get an answer I'm posting to another site and another, and another. I'm off today. I got time!!! I want the item but you not gonna treat me like my $ doesn't count!!

The total amount of my order was $96.28. Then I cancelled one item (value $22.20) because I ordered wrong size and they did not have the size I wanted. So the item was cancelled and I am charged $94.96. If I had known that I would not have cancelled the item. When I received the invoice I found that all the prices were increased than when I placed the order. I shop regularly at Abercrombie both store and online and this time I wasn't happy with the experience. Customer service was unhelpful. I would never shop here again. Initial invoice, final invoice, as well as emails from customer service are kept safe for evidence.

I have place a order at the online store. I received the confirmation email and order confirmation number but later on, they cancel my order with no reasons and didn't notice me. At least I check it online in the official website.

Ordered and was charged $200 for an e-gift card. Did not receive as I should have, instantly as a e-card should be available. The email I got from Abercrombie stated that a card will be shipped to the addressee gifted but after a week I track the order and AF site shows order was cancelled. No reason - just cancelled and NOT refunded! I call customer service. Talk to a rep who says he see order cancellation but can't help me. Says he has to turn it over to the research and resolution department. Meanwhile they are sitting on my money. I will contact the Better Business Bureau tomorrow and never do business with Abercrombie again. Ridiculous that a company this big has an amateur website for customers to be frustrated with.

I bought a shirt and I was charged 2 times for the item I got.

I had placed 2 orders online. One was on a Friday and the second one was 3 days after on Monday. My Friday order was fine, I never received any type of confirmation for either one, but the Friday one arrived and when I went to check the Monday order to see if it was shipped, it said it was cancelled. I had 3 items in that order so I do not think all the items sold out as it was still on the website throughout the 2 weeks that I was trying not to reach them. I called twice and they kept saying they will email that specific department that I don't recall the name of - but they are the ones who cancelled my order. I never received a reply and so I did an online chat where the lady gives me that department's email, but my email got bounced back. It's been over 2 weeks and NOT ONE PERSON CAN HELP. Last time I ever order online!

I placed an online order and everything went well. I had a promotional code that I was able to use just fine and everything was confirmed. I got a confirmation e-mail with the amount that I had agreed to pay online. Next thing I know I am getting an e-mail stating my card is declined and that they're trying to charge me over $20 more than what I had agreed to pay. I e-mailed them and asked that they fix the payment issue because this was on their end. They e-mailed back and said I had to call.

This is my first time ordering online from A&F (shopped in store multiple times, so not new to brand). My order was confirmed. (note; everything was in stock when order was placed) I received an order confirmation for ALL my items in the order. The next day I received an email saying 1 item was placed on backorder and was asked if I would like to accept the later ship date. I clicked the button for the "Accept later ship date" and received a email confirmation stating my choice. The next day, I received an email saying they cancelled my item because it was no longer available (sold out). Through another listing [on the website], I figured out that an Abercrombie still lists an item up for sale even when it's already on backorder which is not fair to the customers who previously just ordered the item because they don't even have a chance of receiving the item because it will no longer be available.

I was buying a parka for my daughter and wasn't sure of the size (the sizing chart only gives bust and hip references, not arm length). She is 5'10" and very slender. There was an option to chat with a rep so I asked him about the sizing and gave my daughter's size info and asked if the medium would be long enough in the arms for her. He stated I should order a small as the product would be loose on her. I ordered a medium instead, as she likes to wear hoodies. It arrived today and I am very disappointed. While the coat is very nice (over-priced at $225), the fit is VERY small. It's more like a girl's medium vs a women's medium. The on-line support staff should be more knowledgeable otherwise what's the point of having them there?

First off I live in Lancaster, PA and my complaint is about the Abercrombie & Fitch store located at the Park City mall. On two separate occasions I had returns (both without a receipt). The first return I was doing for a friend while she was at work. Upon taking the three items in which were a tank top, sweatpants, and long sleeve shirt. The extremely rude store manager Lexi refused to refund me any store credit on both the tops saying there was holes in the merchandise where the sensors would have been. I argued with her stating this is why I am returning the items for my friend. She looked at me and made it seem like the sensors were ripped off and that's why there was a hole. Pretty much saying my friend stole the items and is now trying to return them. I thought this was extremely rude and I walked out with only store credit for the sweatpants and not even at full retail price.

Purchase items for family members. Keep canceling all my orders. No wonder stocks dropped for them. They did poorly last year. How can this company keep surviving if they cancel out so many orders, it's the dumbest thing I've ever dealt with. I wonder if corporate knows about this.

I have an issues with all three of my last purchases! Some items were not shipped, or wrong items shipped! Even though they have reshipped the missing item from the first shipment. They have refused to resend the missing item from the next shipment, explaining it by the fact that I have already had similar issue in the past - total BS! Don't lose your time and money, never buy from Abercrombie online!

Just to be fair, I did complain to A & F about their products and they immediately offered refunds on everything and would pay for shipping too. They were very helpful.

I have order just a few times from their websites. However, last week I saw an offer for some winter coats and since I own a small business I thought it was a good idea to buy the coats as a Christmas present for my employees (we as a company always give Christmas presents and I try for them to be nice since it's also a way for us to thank their service to our company). I bought 12 coats, and got just 8 delivered and I thought that something had gone wrong with their stock but I didn't make a fuzz about it. Until yesterday when I saw the offer again, tried to buy the coats and they cancelled my order.

I have ordered clothes and other products from Abercrombie's site in the past. However, for some reason, my past three orders have been cancelled. On the last two, this was stated by the customer service team on trying to understand why they were cancelled, "Your order was cancelled and we are unable to accept future orders from you. Our records indicate that you are linked to 2 charges that have been disputed with our company in the past."

I visited a store in Memphis, TN about 2 weeks ago. I was highly impressed with the customer service that the store presented. My grandchildren loves to shop at your store and as we were in Memphis visiting family we decided to stop at Wolf chase galleria. I don't often send emails about great customer service but when it is excellent I definitely want to reach out to companies to provides them. I am an old man as my kids would say but when I walked in your store I was greeted as if I was just an average aged person. I was asked did I need help. I asked one female did she work off commission and she said no. One girl I had a conversation with told me she was working that day with 3 managers. I took down all the names, it was a girl name Ira I spoke with, I am hoping I heard her correctly and she was very helpful. She gave me her manager's name and it was Dejun, Joceline, and Melanie.

On Sunday Easter I went to the Menlo Park Mall with my family. My 4 year old son, 3 year old son & my 9 year old daughter, and wife, and also another couple with their daughter. My wife had my wallet in her purse all the time. My 4 year old son happen to needed to use the restroom. My wife took him to the bathroom. While I was in the Abercrombie store with my friend. My wife walked all the way to the bathroom. It was very busy that day, so she had to wait for our son to use the bathroom. She was taking a little longer than the usual. I was trying on some clothes, because I had always purchase my clothes at Abercrombie. I actually love the clothing line. I happen to try on a vest that I really liked, gave the vest to the young girl that was working there to get me a size a Large size. She came back with the size I asked for.. I put the vest on.

Abercrombie and Fitch once charged me twice for one purchase. I first called their customer service in attempt to resolve it, however I was given extremely ignorant and bad information so I went on to dispute the charge with my bank. After the mistake was fixed by Abercrombie I stopped the dispute. Now they cancel every purchase I try to make. I have no Abercrombie and Fitch store near me now (the store at our mall closed) so I guess no longer privileged enough to wear their clothes. Sorry I didn't passively stand by as they tried to charge me twice for one purchase!

Abercrombie's clothes are so cheaply made, yet are sold at such ridiculously high prices. Their clothes aren't even stylish! This brand is just pure crap and Abercrombie should just die already. Kill it, kill it with fire! I'm surprised people even still want to shop at a place that claimed they didn't want "ugly, fat, poor" people to wear their clothes. And just because they realized what a huge mistake they made when they opened their fat mouths about its discriminatory ways and decided to actually sell some bigger sizes, doesn't mean one should start buying their products because they can fit in them now. To be honest, I'm actually really disgusted that anyone actually shops there anymore after that epic failure.

Long story short...placed an order online and received an e-mail stating all items were in stock. Shortly after placing my order, I received another e-mail stating the backorder has changed for one of my items. (Um, I was never aware any of the items were backordered?!) I received the e-mail shipment confirmation without the backordered item, and e-mailed customer service to let me know what was going on with the backordered item, and I was assured on two separate occasions that the item had shipped, and would arrive the following week.

I had made online order on 5/29 and told I was going to receive my package on 6/4. By June 4th I had not received a package from Abercrombie and Fitch so I gave them call to figure out the issue. When I finally spoke to a representative on the phone they said that they could reship or refund me my money. I also spoke with FedEx the carrier that Abercrombie contracts out. I told them my situation that I never received my package. FedEx then informed me that I would have to contact the FedEx driver and ask him what happened to my package. So I performed all the tasks FedEx instructed me to do and I was told once again that my package was delivered to my address. I ask to speak with a manager and the FedEx driver gave me the manager's number and said "Don't tell him I gave you this number or I will get in trouble."

I've visited the same store located in Perimeter Mall in Dunwoody, GA on two separate occasions to try and buy some shorts and both times could not find a single representative who could help me get in a fitting room. Both times I saw one store employee ringing up some sales, but no one at all out on the floor who could help me. I had a hand full of shorts but just put them down and left.

Well... to begin with, I am fond of Abercrombie. I have always bought clothes there, and I am willing to shop there in future. However, I am very disappointed with my experience at Abercrombie in the Westfield Mall which is located in Hawthorn, Illinois. The employees are usually friendly and kind, but this employee in particular, which I do not remember her name, was very rude and disrespectful. My experience with this employee begins like this. She was handling the transaction of the products that I bought today. Today, May 16th, 2015, Abercrombie was doing their sale of giving 30% of discount when bought $150 and more. We bought $400 amount of clothing, and we had our whole family in the store. She printed out the receipt of $300 (we got our 30% discount there), saying that she cannot process more of the transaction due to Abercrombie's rule.

On November 9th, 2014 I was in Abercrombie & Fitch store at the Valley Plaza Bakersfield, Ca. I made a purchase for a A&F ALL-SEASON WEATHER WARRIOR JACKET, blue color in medium but because I needed a Medium size and there was none available, I paid a store employee so she would ordered a medium for me which did on an iPad, her iPad... I was told I’d receive the order in a few days. I paid with my ATM debit card.

Shopped sale jeans. When I got to the register they weren't on sale. Manager (Liz) came to let me know they've all been misplaced. It's a slow time of year in retail, figure out how to merchandise your store without wasting people's time. That is Abercrombie's error, the right thing to do was honor the price. Of course they didn't. I contacted Abercrombie and I received an email saying "we will contact the store with your feedback." Of course, nothing was ever done or said about it...

I have been shopping at Abercrombie faithfully for the past 5 months.. But the problem I have is that out of the 7 shirts I have bought, 4 of them have holes in them. I'm skinny so it has nothing to do with my weight. But it seems to be that a lot of their tops are cheaply made. I'm wearing one now that I bought 2 months ago and just realized a big hole where its been sewn. GREAT - yet another to take to cleaners. And watch out for the crochet sweaters!

I ordered a winter coat for my son on Jan. 13, 2015 for 2 days delivery. 11 days after, I still have not received it. I have called and spoke to several customer service agents. First they told me it was on back order and the 2 days delivery would not be charged. Then they said it will be delivered on the 19th, then the 21st. Every time I ask for a tracking number they are unable to provide one. Obviously it's still in back order. My credit card was charged $188.30, the original charge. To this day no coat, no price adjustment, and still no idea of when would I be getting my coat. Every time I ask for a manager, one is not available. This is the worse experience. I would not recommend this store at all.

Cute clothing but way too long pants - Okay so I'm skinny but I am not tall and I don't even know anyone who is as skinny as me and as tall as me! And I'm a small, not an extra small. The clothes are really cute but really talk about having body image... no one can live up to A&F standards.

I purchased four hoodies in November last year as Xmas presents for my grandsons. Whilst wrapping the presents we noticed that one of the hoodies was faulty and had a large hole in the hood and further holes at the bottom of the garment. I have contacted the firm and been informed that this was the look of the hoodie but there is no way as the holes are too big and laddering. After numerous emails the best they would offer is that if we bought another top they would only charge the sale price, thus meaning that we would have bought the hoodie twice. They also requested the return of the faulty hoodies, so consequently I would have paid the full price. The person dealing with the complaint (George) has been completely unreasonable and treat me as if I didn't have a brain in my head. I can assure you that I am far from this. I would definitely advise my grandsons and his friends not to deal with this firm as their after care is very very poor. This would not happen in the UK.

I bought a Christmas gift for my daughter - a $40 infinity scarf. At the time of the purchase, I didn't notice that the employee neglected to remove the plastic sensor from the scarf. We realized it two days ago - weeks past Christmas - she loved the gift and the receipt was nowhere to be found. Yesterday, I took the item back to the Novi, MI, mall youth Abercrombie & Fitch to have them remove the sensor that they erroneously did not remove in the first place. Not only could the inefficient clerks do nothing, their manager did nothing, their computer system seemed to be a stone-age relic because no one - not even after I called their customer service representative on the card they give everyone who raises a voice - could figure out, with my credit card and ID that I actually purchased this scarf.

My daughters and I were shopping in A&F spending Christmas money. I call this the "line store" because we have to stand in line to try on clothes, stand in long lines to pay, lines, lines, lines. Now the customer service people are giving me "lines" lines of lies. We go to make our purchases and bought over $100 worth of clothes for my 11 y.o. Then there were two dresses that my daughter (14 y.o) wanted & were not in stock in the store. The cashier offered to order them online for us. I told her "no" because I didn't want to hold up the in-store line, but she insisted. I reluctantly agreed since my daughter really wanted two dresses and the in-store lady seemed to really want to help us solve the problem. At Nordstrom they do this all the time and there is NEVER a problem there. Then she, the cashier, was not able to take the cash for the online purchases of the dresses so I had to put it on my card. My 14 y.o. was happy to be getting the dresses in a couple of days in time for NY Eve.

I disputed a charge from Abercrombie & Fitch on my American Express. I later went to purchase something from them online and they wouldn't let me. It took me from my initial charge on Sunday until today (Wed) to find out why. It took numerous phone calls and emails (because the research and resolution dept ONLY emails). They are not allowed to call anyone nor is there any management at the Customer Service level permitted to speak to customers, I was told. The charge was from Hollister (same company I presume) but it showed up as Abercrombie and Fitch on my statement which is why I reversed the charge. They said until the bank reverses the charge, they will not allow me to make any purchases. If they would used their correct company name, the problem wouldn't have been there to begin with.

I ordered an Abercrombie gift card for my 12-year old niece. The card arrived today and has a picture of a young man pulling his pants down to reveal his groin-- how can I give THIS to my young niece???

I placed an online order on 11/30 with A&F kids to purchase few items for upcoming Xmas for my daughters. ON 12/03 I got shipment notification. The delivery date was not specified. When I contacted customer service I was given different dates for delivery. Finally, I checked online order status and was surprised to see "delivered". I checked for a package few times daily and could not miss it. I contacted A&F numerous times (online via live chat and via phone). This is the only retailer from my shopping experience with such a pathetic, unprofessional and poor customer service. It was beyond my frustration when a representative who supposed to help you resolve an issue is sending you back to USPS to find out about delivery, etc.

Extremely disappointed in my first experience. Looking for an infinity scarf, we found the one we wanted and the sales people didn't want to give us the only scarf left in the store because the store policy didn't allow them to take it off the mannequin. I left the entire purchase of jackets, sweaters and winter hats because I was so disappointed. Never going back to this cheap perfume smelling store.

It must be very difficult to find people with good customer service skills that match the look of the Abercrombie and Fitch label. But this is America and you can be fat, skinny, horizontal or vertical. You give us good customer service with a smile and we will come back to your business and blow our whole budget. Any time I visit the store the employees are rude. When I asked for a particular item they point to where I need to go rather than show me where it's at. Be ready to get crappy service if you show up at opening time. None of the employees seem ready to work or ready to help. If I were allowed to guess: I would say it is full of a bunch of kids who party the night before and barely made it to work in the morning.

This is a complaint. I made an online purchase today (11/28) and I ordered a product that later on I had called in and removed one item on the shopping cart/bag, and that unfortunately made my shopping experience the worse I have ever had. I called back and spoke to a customer care representative (whose name I cannot mention for privacy reasons). She ended up canceling my original order all due to her lack of attention. "I made a mistake" were her words. So she remade one, putting a hold for both orders to be held on my account, the first original order, and her order mistake order, thus holding over $500 of my account when I only made a $233 worth of merchandise. Not only that, she didn't care enough to ask me where the product was going, which is pretty important don't you think?

Very easy returns in store or ship back. Will be returning. Very high quality jeans, I love them. I got my money's worth. Very happy customer.

I was trying to understand the promotion but basically it only apply on two thing T shirt or Underwear but I decide to call customer service to see if the website had a glitch or needs to be updated. Crystal by chat and Susan by customer very rude and aggressive customer service. They do not respond your inquires or give any solution of it. They disconnect you by any of this two methods, chat or phone. So sad it seems my money has no value for this company, I guess it's time to move with the competition.

Gosh, I never imagined an international company such as A&F would be so difficult to deal with. They offered me a discount for screwing my order and when I applied the discount, it was not accepted. They dishonored it when I called. I really want to write to the manager of customer service, but as you all probably know, it is not easy to find their email contact or speak to them. I was told I cannot bypass customer service!! Does anyone have the contact info for some kind of manager?

I placed an order on line using a discount coupon sent in an Abercrombie email. I received an order confirmation, but no shipping confirmation. I used their chat on line and was told the order had been cancelled. No reason given. I paid for express shipping because I needed to take the items with me on a trip as gifts for relatives. I tried emailing on the email given - orderservice@abercrombie.com and it did not work. I also tried emailing on other emails given to me, but have had no reply whatsoever. So I have nothing for my nieces and nephews as I leave for my trip.

I have had 1 out of 4 orders actually sent out from Abercrombie in the last month!!! My wife has a credit card that she got me that has a 250$ credit. I have spent at least 200$ on all 4 orders as well. At first we had thought it was the credit card that was messing up and giving us the problem, but when we called Comenity Bank they said it was on A&F's end. First let me just say, I'm not in a 100 mile radius of any Abercrombie and Fitch, so all I'm able to do is order online". Every time I have called A&F to see why my order was cancelled they say "we will have to send this to the A&F research team, they will get back with you". They lie.

I normally buy AF items in the stores, just because I like to see the actual item when it comes to clothing. I believe in the past I've only used their online order once for 2 T-shirt that I wanted to get and had already seen it in the stores. Recently my relatives came from overseas for vacation and wanted to buy their clothing. Since my aunt and cousins all wanted some stuff, we decided to just order it all together online and have it shipped next day. When I didn't receive my items, I realized they've cancelled my order with no explanation and no follow-up email. I went ahead and called customer service which was useless because all they can tell me is that they are sorry but they don't have any information aside from what I already know. Then they said someone will get back to me via email.

I just got home from being at Park Meadows Mall and wanted to share with you the experience I had in your Abercrombie and Fitch store. I am very disappointed in the customer service that not only I received but also my sister, a wonderful family of three and another family of two. First things first, when I walked into the store no one greeted my sister or I. Then after finding clothes to try on I had to wait 10 minutes to find myself someone who could open up a dressing room for me. Then once I was ready to purchase my items I waited in line for thirty minutes before getting to the front of the line (which only had two customers in front of me).

I've spent approximately $100 on Abercrombie & Fitch every month for the last three years, both in store and online. I have purchased around 11 times online. I have never had a single problem with any of the people who work there and I've been to the stores they have in LA, New York, London, Paris & Copenhagen. Never have I had one problem. As for their online service, there have never been any problems. Yes, their stores are loud and dark. Yes, they hire people because of their looks. Yes, they can have up to a half hour wait for the changing rooms. But there are people, teenagers (which are after all Abercrombies target) that love it. If you don't like it, don't go there. But there are plenty of loyal customers like myself, who don't have a single problem with it.

Used to be a loyal customer of A&F and I was not pleased with A&F's decision on banning me from purchase on their website for stupid reason like buying too many of their products and got accused for reselling. However, after a while, I am glad that they did! It completely stopped me from spending few hundred dollars a month on their clothing. It's a saving for me (more than thousand dollars), loss for them.

I checked an Item on AB website and I did the searched per store to look for item availability. I went to my store at GA, Perimeter Mall. Surprisingly the store price did not match with the one online. The item online did not specify that was online offer at all and the store keep telling me that prices online are different from store. If that is the true why they did not advertise that. Online $34 and Store $49.00... They are misleading the customer.

I have yet to have an issue with ordering online, so most of my complaints go to visiting the stores. They really need to consider who they hire, because all I've ever seen are a bunch of spoiled rotten kids with literally no prior working experience. And I know there are plenty of good candidates to hire that also fit the appearance that the company hires. When there's signs for sales I ask what they mean and what items apply. Someone gives me an answer. I get those items and I go to check out. AND NONE OF THEM APPLY TO THE SALE.

I am not a kid anymore, and I wear it if it's cheap and comfortable. And I only buy Abercrombie online from the clearance section because it is cheap. But Abercrombie cancels all my orders every time and when I call to ask why, they claim I am reselling their clothes, as I have a commercial address (UPS Store). Now, all my items are M size, and it is not that many. Now I try to ship my purchase to my own house, and it got canceled anyway and for the same reason. They want me to walk in to a store and pay full price. I am not going to do that as their product is not worth that much. I guess my money is not good to them, and I am taking my business somewhere else.

On Friday, April 25, 2014 I went into the Abercrombie store at the South Street Seaport (Water Street, NY, NY). My daughter is graduating and was looking for a simple dress. She said she found one at Abercrombie near our home but they did not have her size. At the Water Street location, I found the dress in her size. It was the only one in her size. However, I could not find a salesperson anywhere on the second floor where the dress was displayed. I went back downstairs and the only two salespeople I found were behind the register with a line 5 people deep. I did not have time to wait.

I agree with another of the posters, here on this thread. I can't stand going into the store. The employees are generally full of attitude, lazy and rude. The music is also so loud and obnoxious that I can barely speak to my daughter while shopping. Yes, the styles are targeted at our kids, but please, Abercrombie, know who is holding the wallet. Parents are your real market and if we are unhappy, you will eventually feel our pain.

On multiple occasions, I have attempted to place online orders with Abercrombie and Fitch and Hollister. Every single online order is cancelled with no explanation even after trying to reach their customer service agents and sending multiple e-mails. I guess my money is no good. Finally I decided to try one more time as my daughter wanted some items from A&F (I refuse to go into the store and purchase because let's just say those kids who work there are just the definition of rude and lazy). Of course my order was cancelled but this time I was gonna talk to a human about it. I got a very friendly customer service rep who could only apologize and had no authority to do anything else but tell me someone will be in touch. LOL!

On a consistent basis for the last year and a half every time we have shopped in the Boise, Idaho store, located in the Boise Towne Square Mall we have had a negative experience. The employees have consistently ignored and have been downright rude to us. I am a mother with a 15 year old daughter. This is her favorite store so I have overlooked the poor service and rude employees. No more... Our last experience was the final straw. We were standing in a long line waiting to pay when a female employee decided to rearrange the line so the line started at the other end of the counter. In doing this she put about ten customers ahead of me. I made direct eye contact with her with a questioning look. She just shrugged and walked off. I was about to purchase over $300, instead I dropped the clothes and walked out of the store.

My order was canceled without even telling me. I called "customer service" and they told me someone would email me within 48 hours explaining why my order was canceled. "Customer service" was not able to give me any other information. Even when I mentioned how unhappy I was and how I was never going to shop at their store again the "customer service" representative told me she was unable to help me. A simple courtesy email stating A & F canceled my order would have been nice, but not even that! This is the WORST CUSTOMER SERVICE I have ever experienced from any store. I will never return or shop online.

I was read my email and I find a lot back order from my purchases that I did last week, and then I decided to call and find out more information about it. So I got a TERRIBLE EXPERIENCE OVER THE PHONE from the number ... 866.681.3115 or +1 614 219 3026. I got hang up 2 times. The guy that I was talk to, he canceled my order with OUT my permission, and I CAN prove that because when I called the message says "THE CALL WILL BE RECORDED". I call on 02/11/2014 at 12:24 AM. So what I do not understand, how he canceled my order with OUT my authorization? How the company ABERCROMBIE expect the customer continue purchase from them when customer like me have the HORRIBLE CUSTOMER SERVICES likes this? How I will be able to fix this? I lost a lot time looking over Abercrombie website and select item for me to purchase and I will like to be better treat than what I got tonight. I HOPE THE management team will be able to fix that or otherwise I won't be purchased from ABERCROMBIE AGAIN.

I bought a lot of clothes from their store when I was travelling in US. The next day I found they have much better price offered online, so I ordered online and returned everything to their store. After that, my order just disappeared and I never able to find anything in my account. So I called and emailed them. They told me they suspected I am a reseller so they cancelled my order. I was very mad because 1) they have no evidence at all for claimed me "reseller", that was my first order ever placed with them online. 2) Fine, they have the right not to sell me... but if they cancelled my order, they should have inform me instead of letting me keep calling and tracking my non-existing order and wasting all my time.

"Michael, This order was canceled and we are unable to accept future orders from you. Abercrombie & Fitch is a private label brand and to protect our intellectual property rights, suspected resale of our merchandise for personal or business profit is strictly prohibited. For additional information regarding our Resale Policy, you can check out our website. Abercrombie & Fitch, Research and Resolution"

Bought my son 2 pairs of jeans and cologne for Christmas. He decided he did not want them. He took them back. They refunded the jeans to my credit card and put the cologne on a card for in-store credit. We do not normally shop there so I wanted my money refunded to my card. Manager at store gave me an EMAIL ADDRESS to get my refund. After jumping through hoops to get my refund, still no refund to my credit card. They had me send pictures of the store receipts, and stated that I would have my return in three weeks.

They refused to sell my son a hat, would not open the dressing room, when I tried to call and speak to customer service supervisor/Manager, there are not any, they are rude as well. Is anyone even running this company??? In 45 years this company is the WORST, I refuse to buy from companies that think they can treat people like trash and charge for it!!! When there are some great companies, that provide outstanding service all the way around, why not give them our business, they deserve it! This is my first time ever writing in Truly Abercrombie & Fitch in my opinion gets No Stars. I rate them as 2013 worst company. I will be spending our money at Aeropostale and American Eagle, they gave Outstanding customer care, very impressed, after Abercrombie's abuse, it was healing.

I made an online order which gave free shipping, offering it to arrive for Christmas. One order they instantly sent me an email stating it will not arrive in time and instantly gave me 20% off. I just wanted it cancelled since I need it for Christmas so instead of canceling it, they gave me another 10% off. My son will only be there that day. I do not want to give him nothing. Now the order is shipped and I now have to return it. The other Order I paid $6 per package to have boxed items boxed. Only one box came - they threw the entire order in the box. I went to the Abercrombie store in state college. The manager never apologized and said there isn't anything he can do. The gift boxes are nonrefundable. I never received them. He said there isn't anything he can do. So Abercrombie stole 6 dollars. I never got the box. They aren't even going to give me a box for the items I bought. Between these two orders, I spent over 250 dollars and this is how they treat their customers. They lie, cheat and steal.

I placed an order last week and it was cancelled immediately, I sent them an e-mail to ask the reasons why it was cancelled but they only said, "It doesn't say the reason why it was canceled," so I asked them again and this time no one answered. Again today I tried to buy again and the order was canceled again. I asked to the bank if there was something wrong with my account and they said it's all good, that it must be the store rejecting my orders. Really, Abercrombie has terrible service and it's like they don't want to sell and they just don't give a damn about customers, people who actually want to buy things from them and use them. I think they just don't care because they can't even give a good answer. I mean they can't tell why they cancel orders? That is absurd and stupid.

This email is regarding today's incident dated 12/17/2013 around 6.00PM. Complaint Store: 10402, Complaint against Store Manager (**). I was having coupon with 15% discount to be offered during 12th till Dec. 19th Dec on $75 USD purchase, I selected full item price fragrance $74 & clearance item. After standing 15 min in billing line, the billing executive told that only full item price would be allowed for discount, hence he asked me to select another item and be in line again for billing. After 1 hour of search in whole showroom, we were unable to find single item on full price, because today, 12/17/2013, the whole showroom was offering 50% discount on every item.

We try our best in the world to satisfy our customers but do realize we have an army of executives giving us work for a group of 30 people but they hand it to 6 people in store and in all honesty 85%!!!! OF THE CUSTOMERS ARE SMART **! If we don't have something in the sales floor, we don't have it in the back. If we are annoyed, it is because we are tired from 7-10 hour shifts and that tends to make us get grumpy like any other person and Abercrombie employees try our best but we do get tired when customers (hint) tear things apart and don't realize we have to handfold every piece of clothes, put it in size order and make sure it looks like what the corporate office wants it to look like. We don't honor coupons because we have coupons for each store. Yes, they are all owned by the same person but in reality, if you can't exchange Hollister clothes and A&F, you can't get the coupon to do the same!

When I was going to pay and put a out the coupon from my purse, the lady told me sorry but that coupon is only for the kid's department. I think that it would be nice if you honored the coupons, mostly because are from the same store. Now on this day, everybody does it. Walmart honored any coupon from any place, Publix onto red coupons from other Supermercado. That should be a no-no red thing to the manager...

I went to the Abercrombie and Fitch store located at Garden State Plaza on Friday, October 11 to buy a few gifts. I was greeted by a very nice young man who helped me and said to let him know if I needed anything else. I noticed that Abercrombie had a good sale, so I decided to do my Christmas shopping early and buy gifts for the rest of the family. At one point, I had a few questions about some items, and I spotted a young woman who appeared to be an employee of Abercrombie. I approached and asked her, "Excuse me, do you work here?" She gave me an unwelcoming look as if I was bothering her. She looked clearly annoyed. It was odd. I asked the same question again, thinking I might have made a mistake, that she was not actually an employee of the store. She said, "Yeah!" with again, a clear look in her eyes of being annoyed and put out by the simple question.

Has anyone tried calling A&F's customer service? To either place an order, track an order, process a return etc.? WOW - May I say idiots? I don't know if they hire young morons but I cannot believe people are this rude, asleep, not with it, gone in Never Never Land; they seriously need to do some firing and re-hiring of better quality employees. How many times can their system go down where they cannot do anything for you? "Call back in a couple of hours". WOW - What system are you guys using? It's 10am PST. Really?

Went into Abercombie store in the Glendale mall 10/6/13. Made a purchase of $270 and another one for $20. Looking at the receipt, I saw a charge of $39.95 for a shirt that was on the SALE shelf with other shirts at the cost of $25. I let her know that the shirt was on this shelf and there was 1 more shirt at the same location. The supervisor ** told me that she is sorry but she can't do anything about it. I told her that they are putting new items with the sale items on purpose and this is wrong. So next time anyone buys at Abercombie, they need to check their receipt. I returned all the merchandise after my husband and I spent 1/2 hour in the store choosing clothes for our son. We got out and we will never buy at this location ever again.

I was in the Glendale store this evening and could not believe that this type of poor customer service even exists! There was only 1 cashier with at least 4 other associates roaming the store and "folding". The customers that were being helped would get rung up then brought another item. The cashier would ring that item and provide them with a receipt and then they would want something else.

Abercrombie shipping is horrible. I placed my order online and then started all the confusion and frustration. Sept. 11 - order placed through website, website shows for the std delivery time is 5-7 days but it becomes 12 days when you actually place the order so the information given on website is wrong and misleading. Sept. 11 - got one email order is "HELD" because of some credit card issue, order was cancelled again through customer support and the customer support executive upgraded the shipping for free and told the order will reach by 14th Sept. or 16th Sept. Sept. 13 - chat with customer care to know that order is not shipped yet. She told shipping date cannot be confirmed but yes shipping is upgraded

Enduring the noise, lack of lighting, and fake sweet scents of perfume I went to the counter to buy a gift card for my 13 year old niece. I was presented with a card with an all but nude boy/man on the front! I said “no, don't you have another card” - No that was it. Salesman said "doesn't your niece go to the pool?" This was soft core **- this is their promotion? Declined and went next door to J. Crew.

A month ago I ordered online from Abercrombie and Fitch when they had a great online sale. Two days before my order was supposed to arrive, the tracking stopped on my package. After calling FedEx and my local postal service it was confirmed my package was lost and to call Abercrombie for a reshipment or a refund. When I called Abercrombie's customer service I had a nice girl who was very helpful and told me she would send me an email for a promo code but said they couldn't do anything until after 12 days. A week later I called again and had an extremely rude employee who told me I couldn't do anything until July 30 and didn't really have a clue what to do and insisted she try tracking my package even though it was confirmed lost.

I'm writing to inform you that I had a negative experience at your location in 700 Paramus Park (store# 10717), Paramus, and New Jersey on Jun 5th at 12:13 pm. This shop has a female employee's behavior and attitudes that has seriously hurt A&F company's image and reputation. I hope A&F can investigate this case and let the female employee not face the consumer again.

Abercrombie & Fitch has shocked its customers, the parents of its customers, advocacy groups, and just about anybody else who is paying attention with provocative marketing images of very young people modeling Abercrombie's latest styles in ways that many find to be sexually explicit and exploitative. For years, they would only hire, what they claim, are good looking people. Now, they are actively excluding XL plus sized clothing in their stores, as they see plus-sized people as not worthy of having A&F clothing. There is so much wrong with this company. Parents and college students, the government won't intervene in these terrible practices, so it is up to you to complain to Consumer Affairs and others, and more importantly, don't buy their clothing!

Beware of www.abercrombieandfitch1892.co.uk (Abercrombie & Fitch 1892). This company or any other that claims to sell the real thing such as Abercrombie & Fitch, do not buy anything from them. If you do get some products, they will not be the ones you ordered. If they are, they are 100% fake. They refuse to allow you to return the products (they have no return address) and their offer of a £10 refund is a joke on a £100 order. It was my own silly fault for trusting a company like this. However, they have copied the official A&F site pretty much word for word (apart from the returns). Don't part with a single penny to this company.

I purchased a t-shirt and after a couple washings, the lettering turned to threaded garbage. I will never purchase from this store again. Overpriced trash. No wonder stores have been going out of business!

Not sure if you guys know that the A&F website updates itself constantly. When you refresh it, the item you want could be there one minute and gone the next because there are a lot of traffic on the website. They were having a promotion going ($10 off $50, $25 off $100, and $50 off $150, plus free shipping over $100). So I've been refreshing the website to see what I want and I would buy it on the spot. After purchasing 6 different orders, all with $10 shipping on them, I chatted with the first rep who told me that he cannot combine the orders so that my orders would equal to $150 (free shipping), which 6 of my orders would equal to more than $150. What he said was that he has to delete my orders and see if my items were still on the website (um hello, of course not, these are hot items that come and go. Plus what I don't understand is that I have the order to the item and confirmation, so why would you need to check if the item is in stock?) in order to add (combine) to one order.

Abercrombie and Fitch sent an email on January 9 that they have a secret sale, 60% off, and gave a list of items that were on secret sale. I ordered immediately online thinking that I gotten a good deal. The following day, I checked the website and they have a new promo that says 30% off. I checked the list and was surprised that 4 items in my previous order were reduced further. I called the customer service and asked if they could adjust the price. I talked to Bill from Ohio who said they couldn't. I asked him if I could talk to a manager. He said it's a company policy that customers can't talk to managers. How ridiculous was that, a call center where customers can't talk to managers?

I am a mother of teens and chose to shop at your store when I saw the sign 50% off everything in the store. I was delighted and spent almost an hour of my very valuable time choosing clothes for them. When I went to check out, not one of the items was 50% off. I immediately complained to the manager and refused to buy a thing. Several employees were standing by and all said that they had many, many complaints about this practice and were helpless to take the sign down. So not only were their practices deceitful and disrespectful of a customer, but they give their employees no power. They just lost a customer. I will never shop there again.

I went to Abercrombie & Fitch at Rosedale Mall on Friday, December 28, 2012. I was going to purchase two pairs of sweatpants for my son - one grey pair and one navy pair. After the sales associate (**) rang it up, it came up to $81.60. I told the sales associate I thought they were on sale and to take off the navy pair and I would purchase the grey pair for $40.80. The next day, December 29, 2012, I returned the grey sweatpants because my son could not fit them.

So last year I bought my brother A & F lotion in Orland Square Mall, IL and I've noticed that they have discontinued it. I've been searching everywhere for it! So I decided to call that store today and asked if they indeed did discontinue it. She answered the phone so rudely! "Hello, this is Abercrombie," and I asked, "I have a question; do you have the men's lotion?" She abruptly said no and I asked, "Well do you know why or can I talk to the manager" She said, "I am the manager," and so I said, "Well, do you know why?" And she said no and hung up! I was furious. That is the last time I ever shop there!

My mother (in her 60's) and I (in my 30's) went to Abercrombie Kids on 12/4/12 at The Woodlands Mall in TX to buy a few items for a relative. The music was so loud we literally had to yell to hear each other. Although we counted at least 3 females and 1 male sales people in the store, and although there was never more than 1-2 shoppers in the store with us, not once were we greeted. Sales were not marked clearly, so 4 times I brought items to the counter to be scanned. 3/4 of the times the price was different than marked, although the salesperson scanning the items assured me (with an exasperated sigh) that all of the prices in the store were as marked.

On December 3, 2012, I purchased two gift cards from the store as Christmas gifts. On December 4, 2012, I attempted to return one gift card after learning that we did not need two of them. When I went back to the same store with gift card and receipt in hand, I was told that they would not process the return for the one card. In today's economy when every dollar counts, it is very disappointing that a store will not honor this simple transaction. All we were looking for was to reimburse the same credit card that was used for the purchase. Pathetic! I will never use this store again and will inform all friends about their anti-consumer attitude!

I placed an online order with A&F in May 2012 and did not receive the items. After a month of several unhelpful calls with A&F, I called my credit card company to dispute the charges, but A&F disputed the case and said the order had been delivered, so I had to pay them $200 for the items (which I never received). I have been shopping online with A&F for many years and had not encountered any problems but realized that once a problem arises, A&F will not work with you to resolve the issue. It was such a hassle to deal with them that I finally gave up. Surprisingly, a month later, the items showed up & I assumed that A&F had re-sent the undelivered items. I kept what worked and returned everything else via mail using their return label.

I recently ordered a sweater from the website and was sent the wrong one. After returning it, I noticed I was charged twice for it and then was later charged the shipping fee for the exchange even though I used the "prepaid" label. I should not have been charged at all because it was not my mistake. This was the first time I've ordered something from Abercrombie and it will definitely be my last.

On July 27th, I purchased a light wind jacket for my daughter. When I got it home, it turned out I had purchased the XS instead of the S. The jacket was at full price $85.60, plus tax. I paid using PayPal in the store. I then brought it back to get the right size. The cashier just simply applied an even exchange without confronting or explaining to me what would happen on exchanges. Later on, after thinking it over, my daughter was trying to help us financially that this is very expensive for a thin jacket. I took it back a week later - now we are talking Aug. 10th. The cashier who was doing the return was simply going to without asking, returning it to me with a merchandise credit. I told her that I paid using PayPal.

Every time I go into AF #10974 in Westfield Mall, Brandon FL, there is only one register open. This day, I brought my son in. I noticed a line starting to build at the register so I got in line while he tried on his items. There were only 2 people in front of me and it took more than 20 minutes to get rung up. (My son had tried on his clothes and come out during that time). I asked the girl at the register if they can get her some help, and she said no. During that minimum 20-minute wait, the line had grown to 15 people. There was a young girl and a guy employee standing and chatting during the entire wait, right in front of the register! They could obviously see the 15 people in line and had no response.

I love Abercrombie's clothing, and it is unfortunate that I finally am writing the commitment not to purchase to any merchandise at the retailers. I have never actually expressed any complaints about the service at the retailers even though I have seen/experienced many episodes of rude attitudes and low quality of services. However, I had happened to stop by the store at Glendale Galleria and had decided never again will I visit the store. Let me describe the situation.

I ordered two parcel from Abercrombie online store on July 30, 2012. My parcels have not been delivered for more than 2 weeks so I sent an email to the company. First, they said our payment is expired and then they said they refunded my money. Without getting my confirmation, they refunded my money to a closed bank account. No one gives information about the process. I sent more than 20 mails to gain information. I ordered 5 times from their website and each time, I face different problem (stock problem, payment problem, shipping problem). I will apply consumer protection and I will never offer you buy anything from their website. I have still sent an email to figure out my problem. I hope I will solve this.

Rude manager in Cleveland, OH - I went in to the Abercrombie store in Beachwood, Ohio twice in the past week. The first time, we had a few items we were purchasing for our daughter and stood in line to check out. Since the cashier was taking an inordinate amount of time with the customer ahead of us, we went to a different register to check out. The young man standing behind the register merely looked up and pointed, yes pointed, to the register we were just standing at. We walked back and completed our transaction, after which I asked to speak to the manager. I relayed what happened to her and she stated he was filling out paperwork and didn't understand what was going on. I'm sorry, at what point did common sense jump out the window? He could have said, "I'm sorry, I'm not actually working but they can help you at a different register." Pointing doesn't cut it. Clearly, the manager has some customer service training deficits she should address!

I just went to return some clothes. I had my receipt with me and it was before a month. The manager got mad, she said no, go to another branch, get out of here. I’m going to call the police and a guard came and took us out from the store. That's it, easy, I can't believe it!

I have received two messages advertising "Take an additional 50% off redlines." I click this link, and it immediately brought me to the sale section of Abercrombie and Fitch's website. I invested time and care to select items. After placing them in my shopping cart and going towards the final steps in purchasing the items, I noticed that there was no deduction in the "redline" items. On July 1 at 10:35, I called the customer service line. I spoke with a Catherine, who told me I had to go to a different area on the website where it lists that prices online were already priced at the final sale price. I told her that this was extremely misleading and her company should honor the advertised offer. She said should would not. She concluded the call and hung up the line.

I visited the Champs Elysees store on a trip to Paris last weekend. It was the request of my 11-year old daughter, who finds the store very 'cool' obviously. The complaint is very simple. I was not allowed into the dressing room with my child to help her decide which clothes fitted and looked well, and where I could sit my no longer very young body down and rest a moment. I found this so stupid that I said out loud how insufferable it is to have to shop and find things in in the gloom, being deafened by loud music and having to inhale this sick-making fragrance (And I further now add to be patient with assistants who have no idea how to find the right fit before climbing stairs to changing rooms on another floor, all in order to buy overpriced clothes.).

Is it common practice for people representing your stores to proposition, approach young girls and ask if they want to model in your store? Absolutely appalling especially these days. These girls were also not with an adult!

I went into Abercrombie to return a pair of shorts that did not fit. They were unused, still had tags, and have been in my mother's smoke-free house for the week I bought them. I had a cigarette before entering the store and was told I could not return them because she smelled smoke. I informed her they were in a smoke-free environment and the smoke she smelled was coming from me. In fact, when anyone else smelled them, they still had your signature cologne smell and that was it. She was very rude and refused to smell them, saying she could not put them on the shelf. This shorts was not touched in my mother's closet and was not cheap in the least. I am very angry and will not be going to this store, previously my favorite store, anymore.

I have been trying to obtain a copy of my W2 form, so I can file my taxes. I have followed all instructions. I have contacted W2 Express. The representatives have explained there is not a W2 form on file for me. I have visited the store on three separate occasions. I have spoken with two managers. Neither manager is able to provide me with a telephone number for the main office. I called 1-866-367-1892. The lady explained she does not handle HR issues. She suggested I keep trying the number and maybe someone would come on the line to assist me. I find it hard to believe Abercrombie & Fitch advocate this type of customer/employee service. At this point, I am filing a complaint with the Better Business Bureau.

I purchased items in store on 4th April, which came to $82. I paid with my debit card and put my pin in and then it said remove card. The man serving said it didn’t go though as the receipt didn’t come out so I did it again and then the receipt did come out. When I later checked my bank, the payment has come out twice and basically the store says there’s nothing they can do and can’t give me my money back even with a bank statement stating two payments have come out. This has also happened to a couple of other people. I think the stores are up to something very dodgy indeed. I am very angry about this and will never be going into their shop again.

I am a 60-year-old woman and do not wear A&F clothing, however I do purchase things there for my sons and my daughter-in-law. I have visited two A&F stores in Indiana and had two diametrically different experiences. The A&F store in Bloomington, IN is great. The sales staff is helpful and pleasant and I have never had a bad experience shopping there. I wish I could say the same for the A&F store in Lafayette, IN.

On March 22, 2012, I made an online purchase at www.Abercrombie.com. I purchased several items from their clearance section (red lines). Today, March 23, 2012, I received an email that stated "30% off All Redlines". I contacted their customer service about a price adjustment and received this response: “Thank you for your email. If you check out our promotion details, they state the online price already reflects the discount. It also says that for in store purchases, the discount is applied at checkout. This would explain why you received the discount at the checkout in store.”

I was in A&F at the Greensboro, NC Four Seasons mall around 11:30-12:00 pm. I had several shirts number to be exact and I waited for a helper to open a dressing room so I could try them on. As I stood by the cash register, because that was were the nearest assistant was at, she looked at me and then turned her head as if to ignore me. A ** woman came to the register and the assistant, who I later found out her name is **, assisted this ** lady. I stood by patiently, but after the lady left she had 2 minutes to assist me but she didn’t.

This is to update to my previous complaint about my refund check. After over 15 email communications, 1 complaint filed at BBB, 1 filled at Ohio Attorney General, my refund check finally came after 66 days. This is the process for you to get your own money back from this company. So do you still A&F? Not me, shopping should be happy, enjoyable and hassle-free.

I ordered on 2/27, and was charged $130.75. Today, 2/29, a second charge came through for $130.76. The company claims that the first charge was a pre-authorization, and was not deducted. The bank clearly shows that it was deducted from our account. Customer service was of no help. This happened before with Hollister, and it took me two weeks to get it fixed, and get my money back. I think it must be part of their corporate policy to try to scam people who don't check their statements. I don't think it's just a fluke.

I went to abercrombie kids store on Westfield Brandon Mall in Fl. on 02/24/12 at 13:31. The lady behind the cashier told me that because I didn't have the promo code with me I can bring it later with the receipt and she will honor the discount. I went today to the same store in my lunch time and the guy behind the cashier told me that I had to bring the pants I bought. The pants are already washed I told him and he said, "Then is nothing I can do." At least you should train the people to agree in what they said. It was a waste of my lunch time and gas for me to drive there. And that is why you lose your clients. I'm completely unsatisfied with the customer service.

Got banned for no good reason. Ordered only a few items from their website and got them cancelled with a note saying that I was a possible re-seller. Don't see how they can make that statement without and research. Mind you, I was purchasing for my brother and I (we are the same size) so, all the sizes were the same. I feel stripped, since I did spend time looking over the best deals and waiting for the correct size before ordering. I feel as if I did nothing wrong, yet they punished my household by banning us.

This is additional information to the email I filed back on 01/24/2012. I was told that I will get my refund check on or before 02/07/2012. But as of today, 02/21/2012, I still have not received anything. When I asked them what happened, they told me it is not their fault, it all depend on the mail carrier. So I asked them to check the status of my refund check, such as the date they send out, or any signs that they send out the check. They replied that it will take 3 days, yes another 3 days to find out what is the status on my refund check.

I've been to many A&F stores and they do stand there and talk to each other. But they are probably just trying to make their day go by a little better. The customer is not always right, in fact, they are usually wrong. The people were rude after you said the smell offended you, and she went and sprayed more. Have you thought she was spraying something new to cover the smell? And really? You wanted to return something without receipt or tags? Really? Just because someone works, service doesn't mean they have to be your maid, slave or treat you like gold. They have to be there to make money and to live. You however, don't have to be there. Stay home and quit crying. I never had a problem. I go in stay quiet and follow rules. Let's have class and respect.

The experience I had on the 13th of February, 2012 at the Abercrombie & Finch store at Fox Valley Mall in Aurora was the worst retail experience I have had in my life. I entered the store with the intention of purchasing an item I had seen on their website and making a return. When I asked your employee, Kristin, (a blond female around 53, who claimed to be the manager of the store) to help me, she refused to check the inventory to see if the store had that particular item. It was noticeably palpable that she had no intention of assisting customers and seemed outright lazy. It was her lack of professionalism; however, that really struck me. Not only did she lack customer service skills, but she was blatantly rude and arrogant.

I was banned from buying clothes from their website because I buy too much! Is that a joke or what? I placed an order on Feb 11. It has been canceled. I was surprised to received this email when I asked them what happened. The order is for whole family .They consider that all customers are suspects or potential criminals. That is fine. I will help them spread the word from Facebook to major forums.

Let me preface this by saying, I almost never complain and something has to be truly offensive in nature for me to want to speak out. I shopped this week with my eight year old son at the Abercrombie and Fitch store in The Woodlands Mall, located in The Woodlands, TX. I am writing this because the cologne smell in the store was so horrifically overpowering and sickening, that I was worried I would have an asthma attack on the spot. When I walked into the store, there was a young lady at the door, and when I told her that I thought the odor was offensive, she went to get her spray bottle and started to spray more cologne on the clothing all around me. Had I not had to buy a gift, I would have exited the store immediately, and when I finally completed my transaction and did exit, both mine and my son's eyes were burning. My son's nose was also red.

In store #10423, I purchased a shirt on 12/31/11, total: $32.63. I paid with gift card: $16.20 and cash: $16.43. On 01/12/12, I decided to return the shirt. Per cashier, I will get $16.43 cash back and $16.20 gift card, but the cash register just put the total $32.63 in gift card, so I asked why. The cashier said she did not know why so I have take what the cashier offered, then she called out for the next customer right away.

Today was the first and last time I will shop at A&F. While I was looking through the racks a girl employee saw a liquid spilled on the floor. Instead of cleaning it up (like any employee in any other store would do), she saw me with my child and started blaming it on him. I told her we did not have a drink and she proceeds to ask me if he had a bottle and how it got spill. Did she expect me to clean it up if it was my child that made the mess? I found some items I liked and went to the checkout.

Today, January 18th, my son and I went to the adult Abercrombie store at Washington Square in Portland, Oregon after I picked him up from school. We had many basics we needed to purchase as he had just experienced a growth spurt. I will preface this by stating that I am a well groomed, well dressed woman and my son is also quite clean cut. He had tried on a polo shirt and came out of the dressing room to show me the sizing. We saw a great blue sweater on a mannequin and went in search of it. We did find it and he tried it on. A young woman came rushing over to us and demanded my son immediately remove the sweater. I was very confused. She stated that she was the manager and it was customer policy that no clothes could be worn outside the dressing rooms. There was no apology or offer to help, she just stood there glaring at us. We were both treated as if we were shoplifters.

I want to introduce myself as the Assistant Chief of Staff Environmental Security (ACS/ES) Operations Manger. The purpose of this email is to let you know that I had some of my German family members staying at my place for three weeks. After Christmas they went to the Abercrombie & Fitch at Promenade Temecula (CA 92591). They bought some clothes and a week later they tried on a polo shirt and noticed it was too small.

Recently I visited my sister in Pennsylvania. To show me around, she took me to a family mall where we also visited Abercrombie and Fitch. She has three young kids, all under the age of 5 who accompanied us. At the door we were greeted by two half naked models. Really? What purpose do they serve besides being overly exposed and sending out a crude message? My niece immediately asked, “Ma, why are they naked?” I would like Abercrombie to explain to me how her mother should address this issue.

The day before Christmas, I went into A&F and I was greeted. All of sudden as I was about to check out something, a lady came up to me and told me I'm not allowed in the store and I asked her why. She told me I was in there stealing before and they told me I wasn't allowed to go back there. I told her, "Can you tell me my name and if you can, I will leave your store". She couldn't tell me my name, I told her she had me mistaking with someone else and she just swore she knew I was the person she thought I was.

I was banned from buying clothes from their website because I buy too much! Is that a joke or what? I spent the entire month Christmas shopping online for my entire family, friends and of course, myself. I paid extra for 3 day shipping and I never got my items. They never sent me an email cancelling my order either. I was checking my credit card bill and realized I received a refund for the items I had purchased. I was so upset. I had to spent December 24th shopping like a crazy maniac because Abercrombie decided to cancel my orders! That is absurd to me. This is what they emailed me after I sent them an email and called about my order:

A sales clerk at Abercrombie & Fitch picked out 4 items for me to give my daughter for Christmas, knowing we would probably be back the day after Christmas to exchange them. When we returned today, it seems one of the 4 items (a belt) was from Holister and even though I had the receipt for the belt and did not pick them out, the rudest manager I have ever dealt with in my 44 years accused me of shoplifting! Her name is Jevae at store 10546 at Oak Park Mall in KS. Another manager overrode her decision but this did not stop Jevae from continuing to make accusations, talk horribly to me and my daughter.

I visited your store in The Mission Viejo mall for some Christmas shopping. I picked out about 12 items that were going to be purchased. I stood in a long line, with only one employee ringing up at the register. Everyone in line was getting restless. There were two other employees folding clothing. I walked over and asked the male employee, if someone could please open another register, because by then there about 8 people in line. He said he would have to get "ok" from his manager. He disappeared and after a few minutes a female employee came by and looked at the line and walked away. Again, I along with others stood in line for another ten minutes...then I told the lady behind me that this store does not want my business. So I left everything I was going to purchase and started to walk out.

Abercrombie Kids, beware! When you order through their website, everything comes up in stock. Then, you check out and pay. Then finally after about 5 days, your order ships. Upon arrival, you discover an item missing. When you call, they tell you it is backordered and you may never get it. They don't guarantee that backorders will come back into stock.

I was shopping in the store at Tyson's corner, Virginia at 3:00 pm on Monday, December 12. I was trying on a sweatshirt in the dressing room when I was accused of trying to steal my sweater that I worn to go shopping that was purchased last year from the same store. I was harassed by two employees. I went to the manager and all I received was, "I'm sorry." This is unacceptable.

After receiving a 25% discount card through an online purchase from Abercrombie Kids, I tried to use it at the Abercrombie Kids store where we usually shop at. When cashing out, the clerk said the card was only good at the Abercrombie store, not the Kids. I said that I got the card through the Kids store; they must have made a mistake and sent me the wrong card. "Please honor the card as I am a really good customer, " I said. She wouldn't; now this is after I have spent thousands of dollars on my kids since the beginning of the year.

I am complaining about your Hollister located at Menlo Park Mall store #30570. I had purchase a pair of jean on Black Friday with 50% off. I went there today for an exchange is different length. The size, style and color are the same as my original purchase but they will not allow me to exchange the item for the same price. They want me to pay the difference since it's no longer 50% off. What kind of service is that? I had no problem at Abercrombie & Fitch, they honor the exchange. I am very upset with the service and feel I'm being discriminated and embarrassed with the incident.

Abercrombie on 11/26 an offer on the AF Kid's site hoodies for $15.00. The locations listed below were exempt. I went to South Coast Plaza in Costa mesa at 11:00 A.M. only to find out that Abercrombie made a mistake. There was an error on the stores that was listed below as the store's details were misprinted.

While waiting in line to purchase a t-shirt for my nephew, my 6 year old daughter busied herself by examining the perfume bottles on the table next to the check out line. After about 5 minutes, I noticed she was standing completely stock still. I looked down at her, and she was staring at the large advertisement backing the perfume bottles. It was a large black and white photo of a man and a woman. The man is completely naked. The woman is only wearing jeans, which she is pulling down at the front, while she presses her backside into the front of the man. He is pushing against her and pulling the back of her jeans away from her. It is completely sexual and provocative, and has no place in a store that sells clothing to kids.

I went on the internet looking. There was a plain white tank top that cost $130.00. Who in their right mind is going to pay $130 for a white tank top? So then I found on clearance a t-shirt for $8. I ordered it, and standard shipping and handling cost me $13. Why did the shipping and handling cost more than what I bought/was being sent to me? I know Abercrombie has cute clothes and all, but there is no way in hell I'm paying $130 for a tank top that I can get a look alike at Kohl’s. And I just think it is pathetic how I paid more for shipping and handling and taxes than the shirt.

I went to the A & F at Southpoint Mall in Durham, NC. I wanted to purchase 2 gift cards for my niece's birthday. She will be 14. When I asked for the card, the clerk asked for her age. I said 14. She showed me the card with a picture of a almost naked man. I said "no" that is not okay, expecting to be offered another card. She said it was the only one available. She told me to go to the kid's store. As anyone would know, a 14 year old does not want the card from the kid's store even if it can be used. I left. As I was leaving, I spoke to another clerk indicating my dissatisfaction. He was rude and made a crude and dismissive gesture. I am sure that A & F encourages this behavior, but I for one will not purchase anything again.

I placed my first order with Abercrombie & Fitch on November 10, 2011. After almost an hour of trying to check out online with no success, I finally gave up and called the toll free number to place my order. At that time, I had twenty-three items in stock in my cart. After spending a long time on the phone with the agent who taking my order, it was finally complete at 10:02 AM, but I had lost three items that were now not in stock. I placed my order to be shipped the next day through plane because I needed it to arrive on November 11, 2011.

This was my first on-line experience with A&F. The issues addressed took place between October 23 and October 27. My complaint addresses two issues: false advertising and customer service.

I took my daughter and 10-yr-old granddaughter shopping at A&F. Inappropriate music was playing, with lyrics saying "my girlfriend's ** are bigger than your girlfriend's ** ". I asked the young man to please turn off that song but he refused. Then Alissa ** told us that the three of us could not be together in the dressing room. In addition, we could only have 5 garments in the room at one time. We asked her if she could take the garments we wished to purchase to hold until we were finished as we were purchasing over $400 of merchandise ( more than 3 items). She said they were not allowed to hold merchandise at the register. Then she laughed at my daughter and I because we objected to these policies.

The Hollister Co. located in Francis Scott Key Mall, 5500 Buckeys Town Pike, Frederick, MD, 21703 has their speakers right in front of their main entrance door. They play their songs so loud that even the store opposite has a hard time listening to their customers. The representatives are fine but the loud music forces you to communicate by shouting. Please, could anybody relay my message of requesting them to turning down their volume by 60% and sabotaging those speakers out in their main entrance?

I have never been disrespected like this! I was so outraged at how I was treated in that store. There were several occasions I have been in this store and nothing has been done on the matter. On July 4th, 2011, I went into the Hollister Co. at the Kentucky Oaks Mall in Paducah, Kentucky. Usually, I have a good experience with the employees. I came on the girls side of the room and was greeted by a male employee. He was polite and offered me assistance at anytime I needed.

I bought a pair of jeans from abercrombiefitchonline.net a couple of weeks ago. They had taken the money from my account but so far, I haven't received my item nor even a tracking number. My order number is ** and I was charged $43. I need this to be resolved ASAP.

Despite fourteen people waiting in line and seven or more employees, the store manager refused to open another register, stating that he only allowed one cash drawer out at a time. No one could give us corporate information to make a complaint and the manager told me that I was welcome to leave.

I am very unhappy and sadden by the lack of respect and culture that your employees exhibited. My family visited your store at the Mall of Georgia Store #10566. We left the big city for a reason but I guess, ignorant, racist people are everywhere. One of the bubble gum managers, Jyll **, assumed that because my kid looks different, he was out to no good.

Where to start? My husband and I have been buying clothing from Abercrombie & Fitch and Hollister for about 9 years now. We never had any problems with their clothing before. The clothing was great and lasted for years. My husband is in the military and he had just returned home from a year deployment. We decided to get some new clothes for a family vacation we were going on.

My husband, son and I went to the store to exchange an item, which I had my receipt for! We shopped and exchanged our item. After doing so, the manager Nick asked me if I am Sherly **. I smiled and said no! He then asked me for my ID. I showed it to him. And then, he said okay! We left the store and then went into another store. But my husband noticed we were being watched by Nick! My husband said, "What's going on?" I said, "I don't know, but let's go and see!"

I went to Abercrombie & Fitch to shop for my son’s back-to-school clothes. When I got there, I was ignored by the young gentleman working at the front of the store. He did not greet me and did not offer assistance as I looked at the ruffled navy tank (approximately $68.00). I proceeded to buy about $75.00 of merchandise with no assistance and no offer of it.

I shopped with my two teens at the Abercrombie store at Ridgedale. I was always helped by the manager there (Cate **) and she ran the store so well. Clean, neat, efficient and the employees all seemed to enjoy themselves. I had a few problem returns and the transactions were always handled quickly and happily. When this manager was transferred to the Hollister store in Burnsville, we followed her there and received the same wonderful service. We came in to shop last weekend and were told by the new manager that Cate had been "let go". It was obvious. The store was a mess, the manager was rude and distant. The salespeople were not helpful and the upbeat attitudes were nonexistent. I've never been treated so poorly.

My girlfriend and I have shopped at Abercrombie & Fitch / its partner stores many times in the past. The main reason is that few stores, apart from Pacsun and perhaps Zumiez, offer clothes that are in her style and especially her size. So we spent a whole day looking through the mall's stores for some new clothes that would both fit and look good on her, and after maybe 3 hours of walking around we had found a total of three items. Our next store happened to be Abercrombie & Fitch.

A&F has accused me of fraud, saying that I am selling their items online. I have never and would never want to sell clothes online but they seem to think I do.

Two charges of $41.45 for single order (double charged) removed from my debit card account causing an overdraft fee of $35. I spoke to Ryan (employee #**), who advised it was a hold and refused to do anything more, claiming he could not. I advised him it was NOT a hold but two separate debits. He tried to explain that I didn't understand the difference between a hold and a debit. He would not allow me to speak to a supervisor and refused to give me information regarding A&F physical corporate address. He further advised me that A&F would not reimburse me for the fees incurred by my bank for their error (claims no policy for such) and that the "hold" would be released in three-five days.

My daughter saw a top she liked but only saw them on the mannequins. When we couldn't find any on the racks or tables, she asked the floor salesperson if they had any more in the back. He immediately said no and turned his back on her. I counted 7 mannequins that had this top on display. When I asked this same guy if we could purchase one of those, again he said no. He started walking away and I asked him if he could check and be sure we couldn't buy one since there were so many on the mannequins. He asked one of the cashiers and she too said “No, we don't sell clothes that are on the mannequins!”

Very rude employees, all of them, including management. I asked for help several times asking for sizes and they barely stopped to answer. Once they did, they answered in a very rude manner. They did not even make eye contact at any time and kept walking while answering my requests. But, since I was already there with some items in hand, I proceeded to walk to the check out counter just to find more rude people who were there talking to each other while I was standing there.They ignored me. Finally, since they not even asked or made suggestions and they did not help me at any time, I said to them, "you are all a bunch of rude people and you don't know a thing about costumer service."

I ordered from Abercrombie and Fitch which was over $400.00 worth of clothing. The box came with a huge hole in it. This has happened twice, to date. I called; they told me to file a claim with FedEx. FedEx said the store needs to file the claim. We have a contract with them and they must do it. The company said no. I called 3 times. It's wrong. I had a 3-way call, and Abercrombie hung up on the call. They are responsible for all damaged goods! I called back again. They said to file a complaint on their site. There is nowhere to file a complaint!

First of all let me say that it does not surprise me that Abercrombie & Fitch does not have a site for customer complaints or that you cannot speak with anyone at the corporate office. I'm sure they don't want to be bothered just like their store salesman who don't wish to be bothered as well. My cousin and her boyfriend were visiting from Brazil and wanted nothing more than to shop at Abercrombie & Fitch. So we went to the Brea store in Brea California. We had already been at the Brea mall for 4 hours shopping, we walked into Abercrombie & Fitch with at least 30 bags in our hands between the 3 of us.

I ordered a coat for my daughter for Christmas. It arrived in the wrong size so I sent it back asking for a larger size. They didn't have it so I asked for my money back. They told me they were taking out $22 from my payment for nothing. I have to show for it and I still haven't gotten my money back into my bank account. minus the $22 for their unfair fee for nothing. I paid a total of $113.00. They said they will refund me $91.00 which I still haven't seen and it's been over a month now.

I purchased a $25.00 Abercrombie & Fitch (A&F) gift card for my daughter for Christmas at the Paramus Park Mall in Paramus, NJ. My daughter also received a $50.00 A&F gift card, however, I do not know where that card was purchased. We attempted to redeem the gift cards for merchandise at the Garden State Plaza stores in Paramus, NJ on Dec. 30, 2010. Our first stop was Abercrombie Kids. The $50.00 gift card was not scanning, but the store employee rubbed off the pin code and was able to track the card. The purchase was $23.70, leaving a balance of $26.30 on the gift card. We then went next store to Abercrombie & Fitch and made a purchase for $49.00. I handed the cashier both cards. She swiped them, said they had a zero balance and threw them in the garbage.

I am a 41-year old woman who happens to be disabled. I only mention this because I have a condition which makes trips to the mall very difficult. We have a friend who has a 13-year old boy who loves Abercrombie. So for Christmas 2010, I purchased him some shirts on Abercrombie's website. One of the shirts was too small. So within days of receiving the item, I tried to return the shirt to the store. I failed to bring the packing slip and the girl at the counter told me that she could only give me store credit. I told her that we had probably thrown the packing slip away and she suggested that I print out the order confirmation that was sent to me from Abercrombie and we could use this to return the item.

I had made a few orders through online store of Abercrombie & Fitch. After a while. I discovered that all my orders were canceled. Customer service representative told me that he doesn't know reason for cancellation of my orders and gave me an email address which I have to contact to figure out this reason of cancellation. I contacted them through that email address and I received a reply from them that my orders were canceled because they believe that I buy their product for resale.

I have made a few orders through online store of Abercrombie & Fitch. After a while I discovered that all my orders were canceled. Customer service representative told me that he doesn't know the reason for cancellation of my orders and gave me an email address, which I have to contact to figure out this reason of cancellation. I contacted them through that email address and I received a reply from them that my orders were canceled because they believe that I buy their product for resale.

I was in the store on Sunday mid-afternoon timeframe around 2:30 pm in October 5th. I picked out several clothes for my kids and the place is always so dark in there and so crowded that you can barely move around at all. The boss of the store, Elizabeth, is the rudest person in the world and she thinks just because you are a different color and not the small size figure that you do not belong in her store. She really is a ** and needs to be fired now. I mean she does not have clue what is means to be managing.

I wanted to send my granddaughter a gift certificate from Abercrombie and Fitch, but the ad of the young man with no shirt and developed abs was totally inappropriate for a store selling to children.

We were wrongly accused of attempted theft, at the children's Abercrombie and then rudely asked to leave the store. We received no explanation for why this happen to us even after asking for one.

I was in the Abercrombie Kids at North Park Center Mall in Dallas, TX last night around 6:00 pm and the manager, Elizabeth? Oh my God! She is so arrogant and rude to customers and absolutely unprofessional! She has a mouth that even a good bar of soap cannot clean. She does not know how to talk around her customers or handle any of her customers at all. I have been a loyal customer of your Abercrombie & Fitch store and Hollister store. I only come in this store because of my kids, they want the clothes that are sold there, so I come.

It's probably coincidence that out of all the apples in the barrel I happened to pick the rotten ones. The last time I was at an A&F store wearing A&F clothing was on 9/5/10. As I remember the incident, my blood begins to boil and the humiliation I endured is unacceptable! I shop at the Topanga Westfield Shopping Mall and I never leave the mall without visiting the Hollister and A&F stores. I'm in line ready to pay for the items I dedicated my time in selecting, trying on and eager to take because they were gonna look stunning for the occasion I was gonna celebrate that night. Thirty minutes in line with 3 other guests ahead and another 3 behind me. The salesperson was having a difficult return/price adjusting transaction and none of the other 5 employees working that day acknowledge anyone in line or offered assistance to the young man having difficulty on the register.

The manager (Elizabeth) is so rude and does not respect the customers at all and talks down to the customers all the time. The employee Jeremiah always smells his clothes, they are stinky and dirty. He and his manager are always touching each other in front of the customers in the store. Her hands always touching his groin area and he is touching her front area. It is disgusting to see so I have brought to their attention several times and they both just laugh at me. I have kids and I have to keep them out of the store now because of the stuff that is going on in the store.

I was in the store on Sunday mid afternoon, time frame around 2:30pm and I picked out several clothes for my kids. The place is always so dark in there and so crowded that you can barely move around at all. Well, there was no help at all at the counter so I walked over to the dressing room area and hear some noise going on. What I did find was there were 2 ladies, the manager who I know because I am a regular customer, and the other girl and the guy who worked that day. Believe me, I am black too but they had no right to be doing what they were doing in the dressing room. The black skinny guy, they call him Jeremiah, was **** the manager and the other girl was**** **** him. Like I said, there was no one around in the store to help anyone and I was the only one in the store at that time. I was shocked and ran out of the store screaming my head off and crying. I will never go back to that store again and I will file a complaint against this store to the main office this week.

I have been in this store a few times. Every time the music is so loud I get an instant headache! I can't even ask my kids anything unless I literally yell! It gets to the point I just have to leave! I keep telling myself I will never go back in that store ever but my kids beg me. I am putting my foot down now, never to return!

First off, I was shocked when I just read the post below mine from Alba, as this is the exact store I had a problem with just yesterday, as Christopher was there. I came online to let corporate know what happened, but couldn't find anything on their page to post complaints.

On September 06, 2010. I took my family shopping. As always, we like to shop at Abercombie and Fitch. It has been our store for many years since my children were small, now there are teenagers. Anyways, as I was getting ready to pay, I saw that there was only one cashier charging and 3 more individuals were just walking around instead of him with the line. I stood there watching them for about 30 minutes until I got tired and I told the customer behind me and told her, "Why is it that they don't open another register?" She completely agreed with me and so did another customer behind her. Everyone that was waiting was getting tired of standing there and no one to help us. We were just been ignored. The customer behind me asked the only cashier that was working if he ask for help. He didn't answered.

We purchased a jacket on sale for 1/2 the price at the above location. The price was $79.90 minus $39.95. I purchased it on 8-21-10. We took it back to store on 9-5-10 to exchange for a larger size (XS to Small). Same jacket! Candace (manager) said they have a strict 14-day return policy and we waited 16 days, so she said our only option of getting a size small is to pay them the other $43 because the 1/2 price sale is ended and she would have to pay full price for the jacket now. There were no signs in the store that told customers of the 14-day policy and Candace admitted there were none. She kept telling me that the 14-day notice on the back of the receipt is the store policy that said she can't accept returns.

The first encounter with the rude male Richie ** look alike with an dirty blonde Afro stated he was the manager Matt was around August 02, 2010 at Abercrombie and Fitch men/women store at the Orland Square Mall in Orland Park, IL. I came in shopping for school clothes for my teenagers and when going to the register to purchase my items, I found my credit card was misplaced. I asked Matt could he go to the next customer while I looked for my card since the line was so long. Matt rudely responded No. Matt was rude and not courteous and tried to embarrass me. I told him to cancel the purchase. Then he went to the next customer. I found my card and did purchase my items.

I have a major complaint about all the employees that are working at the Abercrombie and Fitch store at 5680 Bay Street, Emeryville Ca 94608. All the employees there are extremely rude. Customer service is horrible. Now I've been a frequent customer for a very long time and every single time I go there, it's always the same kind of treatment. The employees avoid eye contact. They choose who they want to say hi to. They never ask if I need any help with anything. They walk away from me every time I'm trying to ask for service and when I'm ready to purchase my items, they would walk away from the counter.

Today August 13, 2010 about 7:30pm, I visited the Abercrombie & Fitch store located in Beachwood, Ohio. I was greeted by a very rude employee. I didn't get her name. I ignored her and proceeded to the counter with some items I recently purchased for my children. There I was greeted by a very warm young lady with manners, I did not get that young lady's name either. I told the young lady that I just recently purchased some items for my children and wanted to return them she asked if I had a receipt and I replied no and she said no problem, and called the manager who told me her name was Lisa, This young lady came over with a terrible attitude immediately tearing through my bag inspecting the item as if something was already wrong.

My complaint is the two murals behind the counter at this store of young men and women coming out of what appears to be where they are trying on clothes, yet they are coming out of them nude! Men with their clothes wadded up in front of their private parts, women as well with their breasts blurred. One man going into the dressing room nude. My granddaughters are 9 and 11. Most of the customers in there are about that age. I want to know what message those murals are making other than just how sick our country is.

I purchased a pair of white shorts for my daughter at the Oxford Valley Abercrombie Kids store. After one washing, yellow spots appeared on the shorts. Nothing else in the wash had yellow spots on it. I tried bleaching them out, and the yellow spots would not bleach out. I called Abercrombie's customer service and they told me to go back to the store and see what the store manager would do.