Abercrombie & Fitch Reviews

The amount on the tag is the same as the amount on the receipt. He would not offer an exchange or store credit, and he actually threw the shirt and receipt at me and suggested that I was mistaken. He smirks the entire time he talks to you. When I asked for his name, I got another smirk, and he gave me his name.

He then got even more attitude and asked me for my name. I told him. We were talking about $29.90. We were not talking about thousands of dollars. I detest this kid's attitude that I didn't buy the shirt and am trying to pull a fast one. I am glad you have a computer system; this is never wrong. Perhaps you could give some tips to Steve Jobs, because my iPhone 4 is full of bugs. I cannot give you what I don't have.

We're sorry to hear that shirt didn't work out for your son, and that a return was necessary. Unfortunately, all items purchased from a store must be returned at the store. And all store returns are up to the store manager.

Our managers are trained to know what they can take back and what they cannot. If our manager has decided that they can't return or exchange your item, their word is final. We've documented your feedback and will share it with the regional team.

Thanks for letting us know what's going on.

Abercrombie & Fitch

Hey Karen? Really?

I think that this is absolutely wrong and completely lacking customer satisfaction due to that fact that this is the same company as the other stores and online. And they want me to return all my merchandise and order everything online all over again, so I can get my sale items and the gift card. Does that make sense to you? It doesn't to me. I can't help the fact that these two stores that are conveniently located to my home are not participating in this offer while all other stores outside of the Boston area are.

When I phoned their 888 complaint line (which I had to wait on the phone for about 35 minutes), the rude witch told me they will not over-ride their manager's decision, even if the manager is wrong. I said "What you're saying is that your managers are small "G" in the store and they have nobody else above them", she said, "Yes". That was end of the talk, so I hung up the phone and promised myself that I will never ever buy anything from Abercrombie again.

The manager ** was at the register as I made a purchase. While I stood there, an item next to the register caught my eye. When I decided to purchase the item, she asked for my ID again. In my opinion, this was ridiculous as she asked for my ID for a card she had given back to me a mere 2 minutes prior. While I stood at the register, an older ** woman came to the register and explained to ** that the music was too loud and could it please be turned down because she could not shop - it would give her a headache. ** looked at her and said, "No, we cannot" in an uncomplimentary tone (I have a witness to account for this). The women walked out of the store. I felt the music was at club level and loud, but I could bare it.

On that day, a possible sale was lost as a result of her unpleasant sarcastic attitude. It was from that point I decided that on my next visit, I would no longer want to be serviced by her. On December 22, 2009, at approximately 10:30, I went in the store initially to make a return and then a purchase. ** was at the register. As I approached the register, I explained to her that I felt we have a personality conflict and I would like for another associate to assist me with my transaction. ** told me, "No, I am the manager." She asked me, "Do you want to do the return or not?" I said yes because at this point, I felt I would not spend another dime with a company that could employ an individual who could be so unpleasant in a children's store.

As we proceeded with the transaction, ** tone was very nasty. I then told **, "You are a very pretty young lady, however, your personality is ugly." At that time we had a verbal exchange and ** told me, "If I was not at work, I would curse you the ** out!" I explained to her she had that option. I went further to explain to her I am a customer and that I would contact the regional management team. ** then said, "Get the ** out of my store!" I again was in total disbelief. I explained to ** that she had the option of putting me out of the store. I was fully aware that if this reaction was a result of an inappropriate action on my part, security should have been called. It was not.

I left the store and walked immediately across the hall to the Abercrombie & Fitch (store 520) adult store and asked for the manager in an effort to get contact information. I explained to the manager on duty, Lily, the events that had transpired only seconds prior. Her customer service skills were exceptional. My son attends The Loche Raven Academy in Towson and so do most of his friends. I am going to spread the word about this experience if there is no resolve to this issue. I may contact the Better Business Bureau or the media.

In all my years of shopping, I have never experienced anything remotely close to this. While we were in the back of the store, I am pretty sure there were customers with children closer to the front of the store who could hear her profanity. This is not the type of environment children should be exposed to. In two weeks, this manager has managed to lose Abercrombie two customers. Abercrombie, the brand, is phenomenal and sells itself. Consumers buy the brand and they support the label. Poor management lessens the creditability of the company. I urge you to check store tapes as I am certain she will not admit to spewing out expletives at a customer.

Customer service 101: The customer is always right. While I don't always believe that is realistic, I do believe that the entire interaction could have been prevented if she would have removed herself from the situation in the beginning as I asked to be assisted by an alternate associate. ** maybe too immature to handle the level of tact expected from a store manager who is on salary as she yelled at me!

This is the letter that I submitted to the Abercrombie customer service website, in which I have never received a response. The disrespectful nature of this company and its employees is ridiculous. Judging by other complaints, it has gotten out of hand. We live in the consumer-driven United States and something needs to be done about a company in this country that has no regard for its supporters. I agree, I will never buy another item from this company.

Now, I'm stuck with shirts that I can't use and I'm out $100 cash. I did everything per their policy and still can't get my money back. All the clothes still had the tags on them. She was very rude to me to the point that I started crying in the store. This was very stressful for me, especially being eight months pregnant. I will never buy anything from them again. My mom is going to try to return them tomorrow before Christmas so I can get my money back before the holiday. I hate Abercrombie after this and will never shop there again!

"Ruehl Initiated Order Cancellation: Although it is rare that it would be necessary for Ruehl to cancel an order..." Concerning the above, I would like to inform you that Ruehl is highly motivated when it comes to cancelling orders of unsuspected clients. Mass order cancellations have occurred the past few months without the slightest notification (orders #s: **). Not to mention that ** never replied to my related inquiry.

Regarding the use of credit card, since all my orders have been unreasonably cancelled by your company, I was infuriated to find out that "authorization holds" remained in my account for 15 days for each order, whereas you define 3 to 5 business days! Since I work in the bank sector, I know what that means. Ruehl policies concerning fraud are well respected. However, it seems that Ruehl manipulates those policies in an attempt to size down the online orders and considers that all customers are suspects or potential criminals.

Twenty-second century management and marketing rules don't comply with that. If the company wishes to restrict the shipping policies, maybe you should consider excluding overseas orders once and for all. Otherwise, reinventing your company as "Rude" might give you the competitive "edge" in a market that values concept. Be sure that your current "marketing" concept and customer treatment are forming a negative public image.

I asked to speak to a manager and one said she was and I said, “Well, what is your name? I want a phone on who to contact about your customer service.” He said his name is Dustin, but I can't have his employees’ names and I need to move away from his counter and go ahead and call, but it’s my word against theirs. So at this point I was shaking and was almost on the verge of tears. All this in front of my daughter. Then the manager went to go get security and made a huge deal. I was in no way acting in a way that would require security. I was just really upset that they would speak to an adult the way they were and I never raised my voice or used any vulgar language.

I work customer service, so I know when there’s a point to be truly upset and this was one of those times. Anyways, I was given a card with a customer service number on it. So I called right there in the store and they kept telling me to leave. I said no, I want somebody else to explain to me that I cannot return these items and that the info on the back of the receipt is a lie. Well, I got an answering machine telling me to email Abercrombie and the manager just laughed and whispered ** under his breath. So I left and when I got to my car, I actually cried. They made me so upset. Needless to say, I will never be stepping foot in another Abercrombie again neither would my children. Thank you for letting me say what happened.

She went at the back and brought me the bag. Since I was there, I decided to look in the clearance section and encountered her, basically yelling at the two young girls for trying some clothes on at the back dressing room. She actually stood there and watched them. I swear to God this store thinks that everyone who walks in there is a shoplifter. It's ridiculous and needs to stop! Well, I decided to try 3 sweatshirts on and finding someone to open a dressing room was okay, but she counted the clothes I was bringing in and stared me up and down. While I was trying on one of the sweatshirts that you just pull over your head, the security sensor fell off or had been tampered with already and fell onto the floor. I immediately took all of the clothes, left the dressing room because I knew the other sweatshirts weren't going to fit me anyway and had the courtesy to give the sweatshirt to the same associate who opened the dressing room for me with the sensor tag that had fallen off and explained to her what happened.

She had the audacity to call a guy over on a walkie talkie and whispered something to him, gave him the key to the dressing room door which he proceeded to check and they were both looking at me weird the whole time! Like I stole something. They are a very discriminative store and are very suspicious of people. Why? I don't know. Some company needs to go in and teach this store customer service, courtesy and respect for others because so far, I've only encountered one store in my life like that and it is Macy's!

I took it back to the Orland Park store today June 15 with the receipt and was told by cashier ** that I could replace it for an additional cost. What? I brought up the same exact T to replace the defective one and now was being asked to pay more for the same thing? The cashier said it was store policy. That is really sad, because the back of receipt says "If you are not satisfied with your purchase, and the merchandise is in its original condition, return it for an exchange or refund.” An exchange does not mean charge the customer more money. Shame on your "Store Policy", poorly made clothing should always be replaced at no cost. When I questioned him, he was unwilling to replace this defective shirt at no charge, so I told him to refund my money. Lost a sale, lost a new customer and gave web savvy consumer information to pass on across the web.

The clerk proceeded to give her a credit on this card, processing it as a MasterCard. With this ATM card, she cannot purchase items or receive credits, not to mention it has nothing to do with MasterCard. This was confirmed by the issuing bank. Now, after two and 1/2 months, many calls, letters and e-mails, I still have no resolution. My last call a month ago, I was finally told I would receive a store credit in the mail. I have received nothing. Also, upon calling the customer service number, I get a message saying that they no longer receive phone calls because they can handle customers better via e-mail.

Upon contacting Abercrombie again they said she would be reimbursed the $47 in 10 days. It has been 16 days - she still does not have her money and she is now getting the run around by both Abercrombie & A.E. She has been trying to handle this for hours on the phone. It is disgusting that she has been taken advantage of for so long.

I spoke with the customer service lady; she stated that she was confused on why we were calling her. She suggested that we come back at a later time and speak to someone else or go shop at a different Abercrombie store. I asked the customer service rep if it mentions anything in there return policy about not being able to return perfume. The rep said no. The rep then asked to speak to the Manager of the store so we went looking for him, but he hid in the back room of the store and sent out an assistant manager. She told us that in the policy it says indirectly that she can refuse exchanges. I read the policy online and on my receipt, and from my understanding of it I can return any item that I'm unsatisfied with as long as it is in its original form. Furthermore, it says nothing about excluding frangrances for return or exchanges. The assistant manager was not helpful and very rude. We will no longer be Abercrombie & Fitch customers!

Frustrated and angry, we replaced several items, only bought a couple items, cashed out and left the store. We went down the mall and spent the rest of our money with another retailer. To make matters worse my wife took her back to the mall to finish shopping two days later, and the jacket was gone and replaced with another one. We will NEVER by another Abercrombie item again, and I will BAD MOUTH the company every chance I get........count on it! What a ridiculous policy for a clothing retailer. I build custom homes for a living, and if I told my customers "Sorry you cant have that," I'd be out of business quick. What happened to customer service, where sales are their livelihood?

I purchased the items while in the USA as I know they charge double the price in the UK. When I recieved my visa bill The charge was stated to be a UK not a USA charge and it was double the price I had been told and was in pounds! When I phoned the company they said it was because I had used a card with a UK billing address. Had I been told this when making the order I could have used a USA card I have associated with my USA billing address or better yet gone to the store right in my town and paid with the same card and I would have been charged the USA prices and been charged in dollars.

Instead of a $400.00+ bill I havended up with a $800.00+ bill. Don't they have the resposibilty to inform me I will be charged in pounds at different prices? After spending the past 17 years living in both countries this is the first time I have ever seen a company try and pull something like this.You would normally only expect to see a British pounds charge if I was using a UK based pound Serling card in the USA! And even then if I had used it in the store I still would have paid USA prices which are half the UK prices. I put in a formal complaint to the company and been told only they will review it.

What they should do is refund the charge and allow me to use my USA card that has a USA billing address and charg me exactly what I should have been charged: the usa dollar prices for the items in dollars.

The cost has been double what it should have been as the pricing structure here is twice that of the USA for the exact same item It has cost me an extra $400+ dollars

When I went to purchase my items the young sales lady saids that the price was wrong and the hoodies were really 49.95..I mentioned to her that I had already checked with the floor person and she had quote the lower price too? and she said No she's wrong it rings up as 49.95 so that the price I asked her then why were they marked incorrectly..as I had seen several hoodies with two prices on them and that it was misleading and she said because everyone know that the real price is what the cash register rings up...

I then asked to see a manager because I told her they should be honoring the lower price. A young man came in and asked her what the problem was but did not look my way. She then told him I'm tring to explain to this lady that the prices on the hoodies are wrong but she doesn't seem to understand. I then stated that I did understand the register was bringing up a different price my question was why were they not honoring the the lower tagged price as I thought it was misleading and the young sales lady on the floor had also confirmed I would be charged the lower ticketed price and then he simply told me the young lady on the floor did not know what she was talking about and that the price on the hoddies had gone up and they had not had a chance in changing the tags. Then he simply said he COULD give me the lower price but he was not going to!!!!

I honestly did not know what to say..I was so shocked I placed all my other clothing items on the table and said then I said I then dont want to purchase anything out of your store either and walked out. My only regret is that I did not get the Managers name. What ever happened to valuing customers and jump through flaming hoops to keep them happy. Apparently not a ABERCROMBIE & FITCH!!!

NO DAMAGE WAS DONE JUST MORALLY LET DOWN ... what happened to valuing customers and jump through flaming hoops to keep them happy. Apparently not a ABERCROMBIE & FITCH!!!

We called their toll free # and spoke to Amy on 3/16/07. She said the store staff had wide latitude as to how to treat their customers - suggesting that the employees could treat us however they wished. On exiting the store the alarm went off. A lady checked the bags and removed the sensor which had not been removed due to sloppiness and checked the receipt also. They must have known we paid, yet they insisted on checking the receipts - how ridiculous, all the surrounding employees had been near us the whole time at that counter - approximately 5-6 of them!

When asked to speak with the Store Manager, he stated that this was the Corporate Policy and that's it.

So now I have two shirts which retail for $49.95 in the wrong sizes that I can not exchange with a fair return or exchange policy....PLEASE HELP!

I was offered a credit of $34.95 for each item and in order to exchange to the correct size, I was requested to pay an additional $12.00 per item.

It's not even fun to walk in there anymore, I always wonder how I will be treated. Shame on Hollister, Shame on Abercrombie for creating a company who promotes racism, anorexia and discriminates against dogs. Who are you going to anger next? Maybe the elderly, disabled or members of the armed forces??

Sometimes I wonder if Hollister is a clothing store by day, and a DISCO BAR by night. They need to make up all the money they lost because of their bad marketing campaigns. HAHAHA

I called and talked to the manager and was informed that he had to have a transaction number to do the exchange and could only get that from the receipt. I then called the A&F customer service number and was assisted by very helpful people and was able to get the transaction number for the manager to do the exchange.

I called the manager to give him this information and sent my daughter back to the store to get her new jacket. When she arrived the manager informed her that the information was not what he needed after all. My daughter called and told me they still wouldn't exchange her jacket. I then spoke with the manager again where he informed me that the people and the A&F customer service facility had given me the wrong information and that he could not and would not do anything without a receipt. This was obviously a cut that was in the jacket when it was purchased. The jacket is stark white and has not been worn. I called the customer service facility after speaking to the manager the last and was told that they were sorry for the incidence but could not make the manager exchange the merchandise, as manager it was his personal call.

I spend a lot money in this particular store. The customer service department did not have any problem helping me resolve this matter. I don't if this particular manager was having a bad day, is just a natural born jerk, or a kid with a smart mouth but I don't see how exchanging a damaged item for the exact same item should such a big deal. This Abercrombie & Fitch is the only A&F store in Little Rock, Arkansas, so it would have been obviously that it came from there even before I contacted customer service.

This crosses the line however, Scientologists all over the U.S. are planning to boycott this store, as am I. Some of them are excellent customers of yours.

As for the shirt about Scientology, have you ever walked into a church of Scientology and gotten introductory services? Have you ever taken any courses and after gaining personal experience then decided you don't like it, well if you have than that is just fine. If not you should try it, the community of Scientologists is quite friendly and would be more than happy to welcome you to the church.

Don't make a judgement until you have first hand data.

You have lost thousands of dollars by making these signs as we are boycotting the company and all its stores.

Now I have heard many times that employees from most stores in malls will not offer to help people who come in looking rather unkempt and shabby, but this is ridiculous! In no way is this behavior justified for ANY reason. I am under the impression that when I am shopping at a store, I should be helped and at least acknowledged for being in the store.

Anyway, I stand by the doorway to the changing rooms and one of the female employees walked past us while looking at us, went to a different part of the store, turned around and walked right past us again. She proceeded to go back behind the check-out counter even though there were two other male employees already there. Her services obviously weren't needed. My friend finally had enough so she walked over and politely asked if she could have a room. One of the male employees snatches his keys off the counter and walks towards the changing rooms as if we were only there to waste his time. After having unlocked the door, he throws it open and never looks at us once.

At this point in time I am outraged and decide not to buy ANYTHING. I take all of the clothes off their hangers and throw them on the bench so that the RUDE employees will actually EARN their money by re-hanging and putting up everything that I had. Every experience that I have had at abercrombie have been nightmarish to say the least but this was the last straw. Please try to get ahold of the district manager of the Alabama area or something because it's outrageous and I'm sure I'm not the only one that feels this way.