Abercrombie & Fitch

Abercrombie & Fitch Reviews

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Abercrombie & Fitch Reviews

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    Page 2 Reviews 10 - 40
    Customer Service

    Reviewed Sept. 9, 2020

    I purchased clothes for my grandchildren from Ambercrombie and Fitch as I always do, but this year will be the last year. The jeans I bought my grandchildren did not fit, so I sent them back with their return label on 08/21/20. The company received the return on 08/25/20, after many emails and phone calls and the worst customer service you could ever receive they still have not refunded my money back to my credit card. Just got off the phone with them again and maybe I will receive my refund next week.

    I am done!!!! Never again will I purchase from them. We have other choices in this world, their product is not so great. They can steal from people. When they have the merchandise and I do not have my money back that is theft. So buyers beware. If the clothes don't fit and you return them the likelihood of you receiving your refund is not very likely. At this point I will have to pursue legal action to get my refund. My grandchildren never even tried them on. They were never taken out of the original plastic bags. My daughter also purchased jeans for them then called me told me to return the ones I bought because the kids couldn't fit in the ones she bought from them. So these were in the original package, never opened, never tried on. I am just out of my money because Ambercrombie and Fitch has not refunded my money but has the merchandise. I do not recommend purchasing anything from this company.

    Staff

    Reviewed March 16, 2020

    Sold me clothes they didn't have available. The jeans I purchased were available in-store and I told the rep I'd prefer to just go pick them up... BUT the stupid rep insisted they ship it to me.... Now they're sold out.... MORON!!!! I WILL NEVER SHOP THEM AGAIN. Now they ask me to wait 5-7 days to get MY money back.... Such trash.

    PriceOnline & App

    Reviewed Feb. 5, 2020

    I purchased one hoodie and shirt on their website and it turns out to be too big. And I follow the exchange step and applied a exchange request in my account. Then they need me to drop the parcel at Canada post, that I need to pay CAD$21 for shipping this parcel back, customer service says we are responsible for the shipping cost which is great. Then they received my return parcel and cancelled my order! Oh my god, I don’t understand what’s happening and how it turns out that my order is being cancelled without my request. And it turns out that I didn’t get my order and paid 21 dollars shipping cost for trying on? Wow. Well good luck for your company. This is my last order with your guys.

    Customer ServiceStaff

    Reviewed Feb. 2, 2020

    Went to Abercrombie store to return merchandise with original receipt on Jan 19 '2020, did not get any receipt for my refund instead they wrote by hand on my purchase receipt that they were receiving my items. Still refund not credited to my account. Getting the same reply again and again that their payment team would look into the matter. I am being denied my refund for no fault of mine. Terrible service.

    Customer ServiceStaff

    Reviewed Jan. 22, 2020

    Terrible customer service. Worst experience ever. They do not know what they have in stock and allow you to make a purchase only to cancel it after a few days. Also their staff are rude and unhelpful. I have had my order cancelled twice for the same reason. Terrible store and employees.

    Verified purchase
    Customer Service

    Reviewed Dec. 6, 2019

    I’ve been purchasing clothing and cologne from Abercrombie and Fitch for nearly a decades. I don’t think I’ll ever NOT shop with them. The quality is fantastic, and their style keeps evolving and I enjoy the changes they’ve made over the years. Recently I placed an online order (for like the 100th time), and unfortunately, someone decided to steal my package. I called their customer service and didn’t expect much from it, seeing as it wasn’t their fault someone else took my order and for all they knew, I could have just been trying to swindle them.. But I was so happily surprised that I had one of the most HELPFUL and FRIENDLY experiences I’ve ever had as far as dealing with a retailer's customer service goes.

    Not only were they kind enough to resend a replacement order, they even express shipped it to me and were so understanding over the phone - it was truly impressive. My replacement package showed up today and I’m once again so happy with what I ordered I felt compelled to look into how I could somehow give them a 5 star rating and came across this site and signed up for the sole purpose of doing so for Abercrombie. THANK YOU SO MUCH FOR TURNING MY UNFORTUNATE EXPERIENCE INTO A VERY AMAZING AND VERY MUCH APPRECIATED ONE! Like I said, I only plan on continuing my business with them. This reason alone is easily one of the biggest reasons!

    Reviewed Dec. 6, 2019

    A&F make nice quality clothing that is good value for the money. The target market tends to be a younger crowd and the selection is pretty standard. I would like to see them go back to more of their logo merchandise featuring the moose.

    Price

    Reviewed Dec. 1, 2019

    The clothing is very thin and must be layered to wear. For the price, I wouldn't expect that to ALWAYS be necessary. To me, it seems like most people just buy more of the same thing at the store for the layers. I only buy for my Granddaughter at this store but she loves it.

    Reviewed Nov. 30, 2019

    Although it is a treat to shop here for us, I really think the quality is exceptional. The styles are trendy and fun, and the service is exceptional. The sizes do suit me fine but I know some that there isn’t enough diversification for larger sized men and women.

    Customer ServiceStaff

    Reviewed Oct. 31, 2019

    I ordered a couple of items online for my son. As part of a routine review of my credit card statement I noticed there were three transactions from AnF. One was a $0 charge but the other two were for the online order charged against my card on two separate days. It took a long time to get a real person on the phone and they said they will refer the issue to the Billing Department but it could take 24-48 hours to resolve. They suggested that I dispute the charge with my credit card company but why wouldn't they be able to correct their mistake without me spending more time on the issue. Won't order online from them in the future.

    Reviewed Sept. 26, 2019

    I placed an order on the 31st of August, and today is the 26th, still haven't received my order and when I try to track it, no information. I still don't know when I'm going to receive it. If I don't get it in the next couple of days I'm calling my credit card company to dispute the charges, which by the way is close to $425.

    Reviewed Sept. 5, 2019

    After the first wash, The color of a newly bought t shirt got released and spread over different portions of it. Very bad quality and a big disappointment. The t shirt was tricolor and colors have overlapped one another. Will never ever recommend anybody. It's been more than 2 months since I bought it so can't even return it.

    Customer Service

    Reviewed Sept. 3, 2019

    Like so many others, I made an online order of back to school items for my child. It was one of four stores from which I purchased. Received the goods from the other 3 stores within days. But AnF had this weird shipping process where you can't actually track the product. Like so many other people it said it was in my town for over 10 days. Like so many others when I called they kept telling me to wait another week. Like so many others that date came and went and still no package. Now I have to wait another week for a refund.

    So many other stores value their customers. Don't waste your time or money on this one. It is going out of business, and had already closed 40 stores this year. And a quick look at the company’s Wikipedia site indicates this is a company that has made multiple racist and sexist statements using their clothing line - had I done my research beforehand I never would have attempted to give them my business.

    Customer ServiceStaff

    Reviewed July 10, 2019

    Legitimate complaint w Attorney General's Office, ST. Louis PD, Bank of America: somehow, and, in some way a person in Lawrence, MA was able to high jack my ANF account, gain access to my debit card and go shopping. This person STOLE my teenage son's name as the consumer, used my debit card for payment, changed my email address so I wouldn't be notified, and lots of clothes went to the thief's address. Can't figure out how they got my password from ANF, who isn't revealing this information to me, the real consumer here!

    I noticed unusual transactions on my debit card, immediately contacted my bank, went to police department, had FRAUD ALERTS placed on both my accounts and my teenage son's accounts, contacted Attorney General's Office and reached to ANF via phone on FB and Twitter. ANF was NASTY, UNPROFESSIONAL, PROTECTED THE THIEF instead of the real CONSUMERS - MY SON and ME! Refused to provide any details to me claiming 'I wasn't the consumer and they were protecting the consumer'. Received a letter from AGO with a copy of ANF's counsel Ms. Kelly **, Esq. claiming the same... ANF Customer Service wouldn't disclose to me, because they were protecting the consumer, all the while this person was using my son's name.

    ANF protecting someone who stole my son's name, my bank account, high jacked my ANF account, and has the audacity to protect the thief! Please tell me, who is the consumer? My son, me or the thief? BTW. Prior to this event, we haven't shopped at ANF in years. Don't like their consumer philosophies and this substantiates my thoughts. I will NEVER shop with ANF again, they protect persons who steal other people's identity, then claim ignorance and refuse to discuss. I'm taking my consumer purchasing power to their competitors AND will blog and let customers know about their horrific treatment of consumers who are complaining of IDENTITY THEFT on their watch at every opportunity I can. ~V St. Louis, MO.

    Staff

    Reviewed April 24, 2019

    I'm loyal customers of A&Fitch products since 2016. Firstly, nothing problem occur and well done. Nowadays, whatever I did order from online store, they keep cancelling my orders and accusing me that I'm reselling their products. Two bad experience for me, now I've decided not buying A&Fitch brand anymore. It seem to me they didn't care about Customers' right.

    Reviewed April 23, 2019

    I got A&F gift cards from my family member as Christmas gift and just try to spend those gift cards on their online store but they constantly cancelled my orders and accuse me resell their products. The company seems like overly protect their brand and do not want to sell their clothes to customers. I would give them no star if I could.

    Customer ServiceStaff

    Reviewed Feb. 10, 2019

    Called and had an unhelpful experience with an incompetent rep named Sheena. Called back 20 minutes later, Sheena answered, and I asked to speak to a supervisor immediately. She persistently asked what the issue was before she could transfer me. I explained, after which she refused to transfer me to a supervisor and simply sat there and did anything she could to inconvenience me. Eventually I asked to simply speak to another customer service representative, which she also refused to do. Wasted a half hour of my time on two separate calls with Sheena. Not sure what someone like her is doing with a job let alone a job in customer service.

    Reviewed Dec. 13, 2018

    I bought 2 men’s shirts online, using another similar Abercrombie shirt as a size guide. Unfortunately, the newly purchased shirts ran much larger & were too big for the recipient. I immediately sealed the items back in the original A & F shipping bag, and affixed the enclosed USPS return shipping label to the bag. The next day (11/30/18) I hand delivered the return package to a regional Post Office, and received a USPS receipt and tracking #. A week later, when I realized I never received any refund or return confirmation from A & F, I started checking the USPS tracking #. Tracking showed that the USPS had delivered my package to a local FedEx facility - only a few miles from the post office - 4 days later! There was no further progress noted.

    I contacted USPS for an update, and I was informed that the USPS shipment was considered “complete” by virtue of its delivery to FedEx! Moreover, the USPS did not have any FedEx tracking # for my pkg, so neither myself nor the USPS could trace it! I immediately contacted FedEx, and learned that (a) FedEx cannot trace any item it receives from another carrier, incl. USPS , and (b) FedEx requires a FedEx tracking # to find my package.

    I then contacted A& F to report the “missing” return. An agent said the company does not issue refunds until I receive the merchandise, and suggested calling back in a week. Finally - a week later! - I was shocked (and relieved) to get a FedEx text message with tracking #. Daily text updates followed, indicating that my package would be delivered to A & F on 12/12/18. Unfortunately, it was NOT delivered on 12/12! Instead, I received a new text update saying there was NO estimated delivery date!!! I called FedEx, which offered no explanation for non-delivery but agreed to open an “investigation” into my missing package. I reported the problem to A & F (for a second time) and to PayPal.

    A & F said customers must wait at least 21 days from the date of return (in my case the date of drop off, at the post office) to initiate a review. PayPal issued a Case # and will follow up with A & F. So, as of today, my package remains in limbo, and I am still awaiting a $61 refund. This is the first and last online purchase I will ever make from A & F. This company is not set up to properly handle returns and refunds. Had I anticipated this unfathomable return protocol (including the highly problematic tracking systems of USPS & FedEx), I would have driven 1/2 hour to a local A & F store and returned the shirts in person! Lesson learned.

    Verified purchase
    Price

    Reviewed Nov. 2, 2018

    I purchased (online) 2 x XL black men's T-shirts and 1 x XXL black men's T-shirt. I used their online size chart. What I received were 3 T-shirts that are hopelessly labelled for size. I find this Vietnamese made product to be inferior in quality, cust and sizing and the T-shirt have had to be discarded. It is too expensive to return them from Australia for a credit. I have been buying Lands' End black T-shirts, size XXL (USA) and have found them a little loose, hence my trial of the A&F XL - the XXL was purchased for insurance.

    It is clear, were I to buy A&F T-shirts, I would need to order perhaps a 5XL or even a 6XL to get the right fit. That would not resolve the quality of material and cut issues. Clearly A&F have gone for minimal cost product and it certainly seems quite inferior and a waste of money to me. I was intending to purchase more of the A&F men's range but that will not be happening now. So, back to Lands' End (and others), although an Australian based company appears to be introducing an acceptable line this summer. I certainly hope so.

    Customer ServicePrice

    Reviewed Oct. 30, 2018

    I would not recommend shopping online at Abercrombie unless you are certain that you want what you are ordering. The site claims to have "Simple Returns" but they are far from it. It ended up costing me $32 out of pocket to return a jacket that I ordered online. Under the product description, in the returns/exchanges category, it says "US only- a -$7 fee will be added for returns" but I'm from Canada and was charged the $7 anyways. Customer Service did not answer me when I asked them why. The online instructions indicated to use the return label included on my invoice, which I did. The next step was to bring it into a Canada Post office, which I did. Canada Post had to charge me $26 to send it because there was no return postage on the included return slip. I emailed customer service and explained that I was upset, and they said sorry, they are not responsible for the costs. Very unhelpful.

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Oct. 20, 2018

    After reading all the reviews in this website, I thought it was only fair to write a comment about my personal experience with Abercrombie & Fitch. I live in North Carolina, and since I started buying clothes from Abercrombie & Fitch (Feb. 2018), I have never had an issue with the customer service, online purchasing experience, or the store in general. They have become my favorite store over Hollister and American Eagle.

    Online Purchasing Experience: My closest store is 14.4 miles away, which means that most of the time I buy my clothes through the A&F app. Before I buy anything I carefully read the description, and compare myself to the models because they [A&F] always provide the model's height and the size of the piece of clothing they are wearing. I have only had to return 1 out of 7 items because sometimes their tops are a little too big for me, but that is literally the only reason. A&F have, in my opinion, the best quality and style for the price. When I have the need to return an item, I just have to drive to the store for 30 minutes and they would give me a full refund for the price of the item.

    Delivery: When it comes to delivery punctuality, A&F has been one of the best so far. My orders always arrive 0-3 days earlier, but never late. In fact, I never choose fast delivery because I know that the items will arrive on time. Also, I wanted to mention that if a purchase is ever late, not only from Abercrombie and Fitch but from any online store, that would be the fault of the carrier, and not the company itself.

    Customer service: The representatives at my store are the nicest. I have only had to speak to two people every time I visit, and almost always they have an answer for my questions. I don't have anything bad to say about them. In general, I think Abercrombie & Fitch has done some very bad marketing decisions in the past, but what I care about is the clothes and how they fit me, not the brand itself. I think A&F has the best quality/style of clothing for the price. End point: My experience with Abercrombie & Fitch has been great so far, and I don't think I will stop buying clothes from them.

    Customer ServiceStaff

    Reviewed Oct. 4, 2018

    This company will not cancel your order and will process regardless of my actions to cancel. Then it is your responsibility to return for refund. Called customer service to dispute and was told by the agent that she couldn’t help me and there was no one else to speak to. Managers do not handle customer phone disputes. The agent, Kiwah, sarcastically suggested that I call back to “speak” to someone else. She said it must have been a computer glitch and the order would process even though it had not shipped yet. Sounds illegal to process cancelled orders or orders that haven’t shipped. This could turn into a class action lawsuit for mishandling customer’s money and misrepresentation of ability to cancel order. Website prompted me that my cancellation was “successful”.

    Customer ServicePrice

    Reviewed Sept. 12, 2018

    This is what I wrote: Yesterday I reviewed the 60% sale (10 Sept) and found a navy anorak jacket that was at $35, with 30% plus off. I placed it in my bag and when I returned to the site today to purchase I saw that it had disappeared. I know that items in the bag are only taken off if the items are bought and then sold out or if the sale is over. The sale is not over and the price has been raised to $52 plus 30% extra off.

    I spent over half an hour on the line with the chat service who told me all sorts of stories that today it is at 50% (not true, it is $52 down from $130), that yesterday it was at 30% (also not true) and in the end told me I needed to write you guys an email, and I requested the same from him. The long and short of it is that I would still like to purchase the Navy Anorak Jacket Large at the original price that I had it in my bag, namely $35 plus 30% extra off, I see that it is still available. BUYERS BEWARE!!!

    Sales & MarketingPrice

    Reviewed April 10, 2018

    I went into a store and purchased kids' wear and I had to show them the sales online before they were prepared to meet some of them, but even then they wouldn't match them exactly nor supply any discounts that were offered online stating in store or online savings. So I wrote to them. Who's the customer here and why aren't you offering your best price from the get go... Enough of the bull. It should be one price for all. You scan and it gives you the cheapest price.

    Customer ServicePriceStaff

    Reviewed March 17, 2018

    I trusted Abercrombie shopping online and I will never do it again. I was very dependent on receiving the package because it was a present for my daughter. I paid 167 pounds for things. They were not provided to me because they said the address was incorrect. I checked and everything was written correctly, and besides ordering, I also left a phone number. After receiving an e-mail, the package cannot be delivered, I wrote to the Abercrombie and they did not do anything about it. It was their mistake and in addition I had to pay for the cost of returning the items I did not get 18 pounds. I will never do shopping there again and I will not recommend it to anyone. It is terribly frustrating and humbling for my person. You are such a great Abercrombie brand and you have failed. I feel a huge dislike for you, a total lack of professionalism and competence.

    Customer ServicePrice

    Reviewed Feb. 10, 2018

    Wore a pair of expensive jogging pants no more than ten times. Not even heavy physical exercise and both cuffs at bottom are ripped. Customer service takes no responsibility for poor quality. Won’t buy from them again.

    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 8, 2017

    Here is what happened: Purchased jacket on 9/17/17 for $140 via online. Price dropped 9/20/17 to $96. Went to A&F store in the mall to get price adjustment of $48 (refunded to PayPal). Decided to not keep the jacket two weeks later and went to return. Store refused to take it and asked to ship back. Jacket shipped back to Albany, NY. Item received on 10/27/17. No response from A&F representative. Called in 3 weeks after - another representative gave reference number with escalated claim. Heard no words from A&F. Called back after 2 weeks. Another rep said she will escalate claim and a higher team member that will contact within 48 hours. No contact after 6 days, and I decided to call today and the rep said to email orderservice@abercrombie the receipt of the price adjustment. Shouldn’t this information be told 7 weeks ago? I just don’t understand how a reputable company as A&F can run so inefficiently with their customer service.

    Verified purchase
    Customer Service

    Reviewed Nov. 19, 2017

    I placed an order for 4 items on the A&F online store. I paid Shipping and Handling - $20 - via FedEx (this is the only option, you don't get to choose). The order was shipped to me in Israel and FedEx contacted me. They told me that I need to pay them duties and tax (which is ok), and an additional $30, for Shipping and Handling. Otherwise I don't get the package. Nowhere in the order process was I notified of the hidden additional sum (only the upfront one was calculated and shown).

    When contacting FedEx about this, they sent me over back to Abercrombie & Fitch, telling me it's between me and them. When I contact A&F, they tell me to talk to FedEx. In effect, my package is held hostage until I pay Shipping and Handling a second time. Sort of a ransom. It doesn't seem like lawful conduct, to double-bill a customer. Hiding this during the order process is quite definitely proof of piss-poor attitude towards customers, and bouncing me back and forth when I want to sort this out is horrendous service, in the least.

    Customer Service

    Reviewed Nov. 15, 2017

    I order frequently from Abercrombie kids and shipping has always been slower than any other company (Amazon, Nordstrom, Gap, etc.). It has gotten worse though. My most recent order shipped on 11/9 and when I tracked it the expected delivery date is 11/17! It ships from Ohio and I live in New Jersey. In this day and age this is unacceptable! Please get it together Abercrombie. This falls under Customer Service and you guys are seriously lacking by employing teenagers in the stores who are not knowledgeable or even try to be helpful and your online orders take a year and a day to get to the customer. Please take a cue from just about every other company out there and get your orders to customers in a timely manner.

    Verified purchase
    Customer Service

    Reviewed Nov. 1, 2017

    I ordered online for around 100 euros. With express next day delivery. It's been more than 10 days now and still no merchandise. Calls, online chats, emails have only added to the frustration. Going back home to South Africa soon and I probably won't have my goods and the money I spent on it. Never expected this coming in to Europe. For a brand that I was hopeful would one day enter our market, I now hope that they never do. This is criminal!

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    Abercrombie & Fitch Company Information

    Company Name:
    Abercrombie & Fitch
    Website:
    www.abercrombie.com