Abercrombie & Fitch Reviews

My daughter wore jacket once or twice. The jacket was very uncomfortable but the store will not take returns once tag is off. Cheap clothing, bad return policy. I have only shopped there once. Will never do it again.

I contacted Abercrombie twice through email regarding a return - both times my question was not answered at ALL. It felt like my email had not been read and I was sent a generic copy and paste response. I contacted them via chat twice. The first time, the rep didn't have the answer to my question then disconnected me. The second time they basically told me I would have to email my information in and wait. So I emailed again, and the rep did not answer my question which was VERY CLEARLY written in my email.

I purchased clothes for my grandchildren from Ambercrombie and Fitch as I always do, but this year will be the last year. The jeans I bought my grandchildren did not fit, so I sent them back with their return label on 08/21/20. The company received the return on 08/25/20, after many emails and phone calls and the worst customer service you could ever receive they still have not refunded my money back to my credit card. Just got off the phone with them again and maybe I will receive my refund next week.

Sold me clothes they didn't have available. The jeans I purchased were available in-store and I told the rep I'd prefer to just go pick them up... BUT the stupid rep insisted they ship it to me.... Now they're sold out.... MORON!!!! I WILL NEVER SHOP THEM AGAIN. Now they ask me to wait 5-7 days to get MY money back.... Such trash.

I purchased one hoodie and shirt on their website and it turns out to be too big. And I follow the exchange step and applied a exchange request in my account. Then they need me to drop the parcel at Canada post, that I need to pay CAD$21 for shipping this parcel back, customer service says we are responsible for the shipping cost which is great. Then they received my return parcel and cancelled my order! Oh my god, I don’t understand what’s happening and how it turns out that my order is being cancelled without my request. And it turns out that I didn’t get my order and paid 21 dollars shipping cost for trying on? Wow. Well good luck for your company. This is my last order with your guys.

Went to Abercrombie store to return merchandise with original receipt on Jan 19 '2020, did not get any receipt for my refund instead they wrote by hand on my purchase receipt that they were receiving my items. Still refund not credited to my account. Getting the same reply again and again that their payment team would look into the matter. I am being denied my refund for no fault of mine. Terrible service.

Terrible customer service. Worst experience ever. They do not know what they have in stock and allow you to make a purchase only to cancel it after a few days. Also their staff are rude and unhelpful. I have had my order cancelled twice for the same reason. Terrible store and employees.

I’ve been purchasing clothing and cologne from Abercrombie and Fitch for nearly a decades. I don’t think I’ll ever NOT shop with them. The quality is fantastic, and their style keeps evolving and I enjoy the changes they’ve made over the years. Recently I placed an online order (for like the 100th time), and unfortunately, someone decided to steal my package. I called their customer service and didn’t expect much from it, seeing as it wasn’t their fault someone else took my order and for all they knew, I could have just been trying to swindle them.. But I was so happily surprised that I had one of the most HELPFUL and FRIENDLY experiences I’ve ever had as far as dealing with a retailer's customer service goes.

A&F make nice quality clothing that is good value for the money. The target market tends to be a younger crowd and the selection is pretty standard. I would like to see them go back to more of their logo merchandise featuring the moose.

The clothing is very thin and must be layered to wear. For the price, I wouldn't expect that to ALWAYS be necessary. To me, it seems like most people just buy more of the same thing at the store for the layers. I only buy for my Granddaughter at this store but she loves it.

Although it is a treat to shop here for us, I really think the quality is exceptional. The styles are trendy and fun, and the service is exceptional. The sizes do suit me fine but I know some that there isn’t enough diversification for larger sized men and women.

I ordered a couple of items online for my son. As part of a routine review of my credit card statement I noticed there were three transactions from AnF. One was a $0 charge but the other two were for the online order charged against my card on two separate days. It took a long time to get a real person on the phone and they said they will refer the issue to the Billing Department but it could take 24-48 hours to resolve. They suggested that I dispute the charge with my credit card company but why wouldn't they be able to correct their mistake without me spending more time on the issue. Won't order online from them in the future.

I placed an order on the 31st of August, and today is the 26th, still haven't received my order and when I try to track it, no information. I still don't know when I'm going to receive it. If I don't get it in the next couple of days I'm calling my credit card company to dispute the charges, which by the way is close to $425.

After the first wash, The color of a newly bought t shirt got released and spread over different portions of it. Very bad quality and a big disappointment. The t shirt was tricolor and colors have overlapped one another. Will never ever recommend anybody. It's been more than 2 months since I bought it so can't even return it.

Like so many others, I made an online order of back to school items for my child. It was one of four stores from which I purchased. Received the goods from the other 3 stores within days. But AnF had this weird shipping process where you can't actually track the product. Like so many other people it said it was in my town for over 10 days. Like so many others when I called they kept telling me to wait another week. Like so many others that date came and went and still no package. Now I have to wait another week for a refund.

Legitimate complaint w Attorney General's Office, ST. Louis PD, Bank of America: somehow, and, in some way a person in Lawrence, MA was able to high jack my ANF account, gain access to my debit card and go shopping. This person STOLE my teenage son's name as the consumer, used my debit card for payment, changed my email address so I wouldn't be notified, and lots of clothes went to the thief's address. Can't figure out how they got my password from ANF, who isn't revealing this information to me, the real consumer here!

I'm loyal customers of A&Fitch products since 2016. Firstly, nothing problem occur and well done. Nowadays, whatever I did order from online store, they keep cancelling my orders and accusing me that I'm reselling their products. Two bad experience for me, now I've decided not buying A&Fitch brand anymore. It seem to me they didn't care about Customers' right.

I got A&F gift cards from my family member as Christmas gift and just try to spend those gift cards on their online store but they constantly cancelled my orders and accuse me resell their products. The company seems like overly protect their brand and do not want to sell their clothes to customers. I would give them no star if I could.

Called and had an unhelpful experience with an incompetent rep named Sheena. Called back 20 minutes later, Sheena answered, and I asked to speak to a supervisor immediately. She persistently asked what the issue was before she could transfer me. I explained, after which she refused to transfer me to a supervisor and simply sat there and did anything she could to inconvenience me. Eventually I asked to simply speak to another customer service representative, which she also refused to do. Wasted a half hour of my time on two separate calls with Sheena. Not sure what someone like her is doing with a job let alone a job in customer service.

I bought 2 men’s shirts online, using another similar Abercrombie shirt as a size guide. Unfortunately, the newly purchased shirts ran much larger & were too big for the recipient. I immediately sealed the items back in the original A & F shipping bag, and affixed the enclosed USPS return shipping label to the bag. The next day (11/30/18) I hand delivered the return package to a regional Post Office, and received a USPS receipt and tracking #. A week later, when I realized I never received any refund or return confirmation from A & F, I started checking the USPS tracking #. Tracking showed that the USPS had delivered my package to a local FedEx facility - only a few miles from the post office - 4 days later! There was no further progress noted.

I purchased (online) 2 x XL black men's T-shirts and 1 x XXL black men's T-shirt. I used their online size chart. What I received were 3 T-shirts that are hopelessly labelled for size. I find this Vietnamese made product to be inferior in quality, cust and sizing and the T-shirt have had to be discarded. It is too expensive to return them from Australia for a credit. I have been buying Lands' End black T-shirts, size XXL (USA) and have found them a little loose, hence my trial of the A&F XL - the XXL was purchased for insurance.

I would not recommend shopping online at Abercrombie unless you are certain that you want what you are ordering. The site claims to have "Simple Returns" but they are far from it. It ended up costing me $32 out of pocket to return a jacket that I ordered online. Under the product description, in the returns/exchanges category, it says "US only- a -$7 fee will be added for returns" but I'm from Canada and was charged the $7 anyways. Customer Service did not answer me when I asked them why. The online instructions indicated to use the return label included on my invoice, which I did. The next step was to bring it into a Canada Post office, which I did. Canada Post had to charge me $26 to send it because there was no return postage on the included return slip. I emailed customer service and explained that I was upset, and they said sorry, they are not responsible for the costs. Very unhelpful.

After reading all the reviews in this website, I thought it was only fair to write a comment about my personal experience with Abercrombie & Fitch. I live in North Carolina, and since I started buying clothes from Abercrombie & Fitch (Feb. 2018), I have never had an issue with the customer service, online purchasing experience, or the store in general. They have become my favorite store over Hollister and American Eagle.

This company will not cancel your order and will process regardless of my actions to cancel. Then it is your responsibility to return for refund. Called customer service to dispute and was told by the agent that she couldn’t help me and there was no one else to speak to. Managers do not handle customer phone disputes. The agent, Kiwah, sarcastically suggested that I call back to “speak” to someone else. She said it must have been a computer glitch and the order would process even though it had not shipped yet. Sounds illegal to process cancelled orders or orders that haven’t shipped. This could turn into a class action lawsuit for mishandling customer’s money and misrepresentation of ability to cancel order. Website prompted me that my cancellation was “successful”.

This is what I wrote: Yesterday I reviewed the 60% sale (10 Sept) and found a navy anorak jacket that was at $35, with 30% plus off. I placed it in my bag and when I returned to the site today to purchase I saw that it had disappeared. I know that items in the bag are only taken off if the items are bought and then sold out or if the sale is over. The sale is not over and the price has been raised to $52 plus 30% extra off.

I went into a store and purchased kids' wear and I had to show them the sales online before they were prepared to meet some of them, but even then they wouldn't match them exactly nor supply any discounts that were offered online stating in store or online savings. So I wrote to them. Who's the customer here and why aren't you offering your best price from the get go... Enough of the bull. It should be one price for all. You scan and it gives you the cheapest price.

I trusted Abercrombie shopping online and I will never do it again. I was very dependent on receiving the package because it was a present for my daughter. I paid 167 pounds for things. They were not provided to me because they said the address was incorrect. I checked and everything was written correctly, and besides ordering, I also left a phone number. After receiving an e-mail, the package cannot be delivered, I wrote to the Abercrombie and they did not do anything about it. It was their mistake and in addition I had to pay for the cost of returning the items I did not get 18 pounds. I will never do shopping there again and I will not recommend it to anyone. It is terribly frustrating and humbling for my person. You are such a great Abercrombie brand and you have failed. I feel a huge dislike for you, a total lack of professionalism and competence.

Wore a pair of expensive jogging pants no more than ten times. Not even heavy physical exercise and both cuffs at bottom are ripped. Customer service takes no responsibility for poor quality. Won’t buy from them again.

Here is what happened: Purchased jacket on 9/17/17 for $140 via online. Price dropped 9/20/17 to $96. Went to A&F store in the mall to get price adjustment of $48 (refunded to PayPal). Decided to not keep the jacket two weeks later and went to return. Store refused to take it and asked to ship back. Jacket shipped back to Albany, NY. Item received on 10/27/17. No response from A&F representative. Called in 3 weeks after - another representative gave reference number with escalated claim. Heard no words from A&F. Called back after 2 weeks. Another rep said she will escalate claim and a higher team member that will contact within 48 hours. No contact after 6 days, and I decided to call today and the rep said to email orderservice@abercrombie the receipt of the price adjustment. Shouldn’t this information be told 7 weeks ago? I just don’t understand how a reputable company as A&F can run so inefficiently with their customer service.

I placed an order for 4 items on the A&F online store. I paid Shipping and Handling - $20 - via FedEx (this is the only option, you don't get to choose). The order was shipped to me in Israel and FedEx contacted me. They told me that I need to pay them duties and tax (which is ok), and an additional $30, for Shipping and Handling. Otherwise I don't get the package. Nowhere in the order process was I notified of the hidden additional sum (only the upfront one was calculated and shown).