A link has directed you to this review. Its location on this page may change next time you visit.
- 3,245,038 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Do not buy any Pets from Petland!! They sold us a sick puppy, and they are not even going to pay for any Vet costs! Petland is way overpriced. You will be stuck with a sick pet. Even the warranty they have is ridiculous, they give you five days to take your puppy to their Vet that they decided for you! If the vet doesn’t have an appointment during those 5 days period, your warranty is canceled, and they don’t tell you that you can ask for extension! This is the game they play so you’ll be stuck with Vet bills! Do not trust Petland. Especially the one in Las Vegas, NV.
My husband and I purchased a German Shepherd pup April 2021. He was 4 months old, beautiful and so perfect!! So we thought!! I had to justify in my mind such a cost $4000.00 for a puppy! But I have a child with special needs and we wanted to buy him for a service animal. Breeding him would have basically covered our cost for everything. It's quite expensive for training and upkeep of a dog like this. So we did it!! Within a week we took him to his vet appt. He was a little sick, nothing too bad, but...he also has hip dysplasia. So right off rip, forbidden to breed and told that he couldn't bear weight. Most likely would have to have hip replacements and this cost was just WOW! Not only was it horrible for us and the puppy, but because of his age, early intervention was already out the door.
We had the option of returning the dog. But what would have happened to him and would he have got a home or just been put to sleep. So now, we have filed a claim, we have tried to contact the store...nothing has happened at all. What the sad part is, is that this condition was directly passed from the parents. So this means Petland is falsifying their animals' medical histories and being AKC. That means at least 3 generations of information is being withheld. This is an outrage! The dog doesn't deserve it and the parents are being bred anyway. All for profit!!
This has to be stopped!! Please help me do that!! I want my puppy to have the best life possible, he didn't ask for this. To be here to be poked and prodded or displayed like a handbag at a store. And my son did not ask to just love him and have to put him through all this!! Petland, upon much research, apparently has been doing a lot more than this!! They have many suits for the dogs they sell. Many are sick and have conditions. Petland needs to be shut down!! These animals deserve better and responsible people, loving people, ONLY, should be allowed to even have them. They should not be allowed to breed sick dogs and sell them. Please help me STOP PETLAND!! Share your stories too!!
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
I went to purchase a bird at the store here in San Antonio yesterday. The moment I walked in I was yelled at and said I have to wear a mask. That almost made me just leave and not come back. I really wanted a bird so I just went back out and put one on. When I checked out I was given a card that said the return or money back was only 3 days. Really? I asked what happens if the bird is sick on the fourth day and the gentlemen said, "Sorry, you only have 3 days" with the attitude like.. your loss buddy oh well. I will never purchase a single thing from that company again. Terrible terrible SERVICE. STAY AWAY from this pet store.
My puppy had kennel cough and giardia for 2 months. Poor thing, I felt horrible as it’s not his fault but he kept waking up every hour at night having to go potty. They rip you off telling you that you get all these things free when they hide it in the price of the puppy. He’s on several medications and doesn’t seem like he’s getting any better. Been to the vet like 20 times in 2 months. I’ve had other puppies and never experienced this. Do not buy your puppies here!!
I am giving this location ONE star. The salesperson was kind and helpful throughout the buying process, but my pup CAME HOME SICK and released to me CLEARED! I have had the pup less than 4 days now and the dog has been to the vet now twice. I am out of pocket more than $400 due to their lies. How am I guaranteed a healthy puppy when he is sick? How does their "vet" clear this???? I am filing for a lawsuit against the Petland at Davie. All I asked for was to exchange the pup for a healthy one since it's WELL BEFORE the 14 day health guarantee period. I do not want any money back or any money from the out of pocket vet cost. See Petland Davie of Florida in court!
Buyers beware & do research before even thinking of dealing with this pet store!!!! Research beyond their reviews on their own website...Check Yelp, Consumer Affairs, BBB, etc. Google Petland complaints, petland scam etc & you'll find all the info you need to stay away. Petland scams people into thinking they are selling puppies from the top 2% of breeders in the country which is a bold face lie!! They get their puppies from puppy mills, they sell sick dogs to people who die soon after purchase & I found plenty of proof to back it up which I am in the process of sending to every news, social media & complaint platform that I can think of.
Do yourself a favor, don't buy from here..Do research!! All petlands even though owned by sep. owners it's a franchise & operate under the same bus. model. My puppy came from Blue Ribbon Puppies Indiana, Levi Graber who is known to be one of the biggest puppy mills in the country with many violations/complaints against him & was responsible for the campylobacter a year or so ago! Luiz ** owns the SFL locations (also some in TX) & claims to be against the use of puppy mills, but again my puppy came from a puppy mill & after researching found tons of info from people saying their dogs bought here come from the same puppy mill..Blue ribbon puppies! All of his locations have horrible yelp reviews & complaints in bbb, consumer affairs etc.
This is an edit of my original review which was positive because the initial experience in the store was fine... HOWEVER!!..I am a FOOL for falling for their shady "sales pitch" & believing the pos. Reviews on their site & not doing my own research before purchasing puppy from here for $7400!! FIRST, you can't get the training they incl for several weeks so what good is that? Second...Tons of complaints all over internet that they don't pay vet bills when puppies get sick as outlined in the contract.
THIRD....after I called complaining abt the training (told them I had specific concerns at that time) & was told someone would call me back, they never did. You have to go through a middle person call center & I realized they don't care about the well being of the puppies, so I got mad & started doing my research & digging & that's when I went down the rabbit hole of all the disgusting info on Petland & Blue Ribbon Puppies (Levi Graber). Again, Levi Graber is notorious for being one of the largest & most controversial puppy mills in the country for decades!
I also found videos of reporters who went undercover as employees & saw discussions between them & the person training them saying if the puppies get sick they don't give them the proper medicine, they still sell them to people, they pump them full of antibiotics to make them well enough to sell & if they don't sell them before they get sick beyond recovery they let them die & put them in a freezer! I saw the video, google it! So, tons of people have written complaints to bbb, consumer affairs, yelp etc & I have even seen many lawsuits/class action lawsuits from people saying their dog got sick & died soon after purchasing from a petland.
Again, all petlands operate under the same business model & buy their puppies from puppy mills, not the top 2% of breeders. I called after finding this info & demanded to bring the puppy back because they lied to me about where the puppy came from & if I wanted a puppy mill puppy or not from the top 2% of breeders, I could have found one online or a smaller puppy store myself for $1000 or less. I was told someone would call me back in 48 hours, of course it's been more that that & no phone call. I would have even settled for a lower price for the dog since he is from a puppy mill & so far seemingly healthy but they haven't even called me back to discuss any options. So now I am pushed beyond my patience & will be taking this to the next level....Complaints to any & all licensing agencies, review & complaint platforms, news stations & newspapers and maybe even a protest, because I have the time & resources to do it.
Their website shows numerous beautiful dachshund puppies with no prices or AKC papers. When I called to inquire about prices the Call Center told me that I must go to the store to learn the prices. The stores do not have direct telephone numbers. When I arrived at the store I found that they do not have, and probably never had, the puppies on the website. They try to entice you to buy different dogs with ridiculous prices. Dogs that have lived in tiny cages for months because no one will pay their ridiculous prices. Dogs that have emotional and health issues they will probably never overcome. These places should be closed by the authorities.
Do NOT buy or even look for a puppy from this store. They are scammers!! I got an email that they have puppies for sale. I'm looking for a dachshund so I went to their website, found the one I liked and called to ask the price. The rep and his manager refused to give even a price range and just said I have to go to the store. I explained that I live 1 1/2 hours from the nearest store and want to be sure I can afford the puppy before I go. They rudely said "sorry but only the store can provide the price". When I asked for the store's phone #, they said store do not take calls. What??? Petland Florida's website is just a scam to get you to a store where they expect you to fall in love with a puppy and pay some exorbitant price which they'll happily finance and a "great" (for them) interest rate.
This is a horrible place to go, the poor dogs are in a very small cage for so long because the prices are extremely high that they become super sad, the pictures they post online has nothing to do with the dog in the store, you can see all the dogs very sad because nobody wants to pay their price and stays there forever, also the store I went was plantation in Florida and smell very very bad, I feel so bad... They were selling a 18 weeks dog for $7K... You can tell the dogs don't play around at all.. So bad... Not going there ever again... They dont tell you the price over the phone but I am telling you don't waste your trip... I am actually putting a complaint in dogs human society.
Possible health, breed and emotional issues of the puppy we bought. The supposed Beagle had a gagging cough, wired and high strung beyond any dog I've ever seen. Overly skinny and small, and after research resembles a chiwawa beagle mix not a beagle. We bought the puppy at Petland Hilliard in Columbus Ohio. Initially the puppy was $4000.00 so we declined. Returning to the store 2 1/2 weeks later, he was now $2,800. After signing over a dozen papers and listening to contract explanations that I did not fully understand about AKC registration (the store associate said Petland pays for that, I asked twice) I wrote the check and went home.
Immediately we noticed things like overly excited and spastic behavior, gagging cough, howling and barking if the puppy was left alone or we were out of view for a minute etc. The puppy would freeze and look into space and not respond when waving a hand in front of his face, then resume frantic behavior seconds later. Overwhelmed by the cute puppy and the new friend we wrote these things off. I was concerned at the small thin neck, slightly bulging eyes, rib cage visibility etc. I could not imagine how this 6 lb puppy could grow to 20 lbs with a frame and paws so small. Again we wrote all of this off.
After six days of no sleep due to the puppy howling at night, diarrhea, peeing every 15 min. frantic spastic behavior, we were totally exhausted. Again we wrote this off to him being a new puppy and us being inexperienced. We reached our breaking point on the 6th day at 4:00 a.m. and realized he had to go. We returned the puppy to the Hilliard Petland in desperation and was told we could surrender the dog. 10 min later after the manager was called we were told we could not surrender the dog until "solutions" was contacted. The assistant manager asked me "what is solutions"? "I have no idea," I said. "Solutions" was contacted by phone and I asked for a partial refund or a discount on a dog in the future, with the hopes we could try again after retiring in a year or so. No dice, if the dog is not returned in 48 hours (one night) we get nothing back.
An hour later after miscommunications on their part, a form was produced that I had to sign to surrender the dog waving all rights and the entire 3000.00. In desperation, I did it. After some sleep and recovery yesterday as well as cleaning urine and crap from our home and garage I feel there were underlying issues with the puppy and it wasn't all us.
1. I'm convinced this was not a full Beagle but a Chiwawa mix. We were called by a woman with AKC? who wanted $220.00 to register the puppy even though Petland had told me they paid for this on the day of purchase. We declined.
2. I'm convinced the puppy had serious emotional and possible health issues. Beagle puppies at the same age we now see on YouTube have a much more robust neck, body and legs. The face and head is wider and no evidence of bulging eyes are seen. Is this puppy a runt? I still don't know, but something was very wrong. The Beagle puppies we saw play normally, stop occasionally, and are not continuously spastic and frantic every waking second, stoping only to gag and cough?
3. I find it very bad form for Petland to not at least offer me another puppy even at more money, a partial refund even if it was small, a discount on a future purchase. Nothing, just a bad experience and a $3000 total loss in 6 days. Thanks Hilliard Petland.
Petland Company Information
- Company Name:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.