Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,240,869 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
I am a fur mom and have had two Yorkshire Terriers. We have been looking for a new baby to add to our family as Mollie is getting older. I did not want to wait until something happened to her to get a new baby as I do not want to feel like I am trying to replace her. I got a message on Monday that they had two Yorkies coming in on Tuesday if I wanted to make an appointment. So I made my appointment for Tuesday, May 17th at 5:45 PM. My GPS took me around the world it seemed and I was a little late. They understood and told me to pick out a room and they would bring her out to meet me. I was told she was white was that an issue. I immediately said no. Dahlia was so kind an attentive to me and "Lilly" as I have named her and made my experience a great one!!!! I will go back in the future!
Petland is over priced and not an easy process to finance, my sales person was Paris. She was very nice and helpful in trying everything possible to help me find a puppy that could be a good match for me and to be able to finance the puppy. I’m very pleased with the help I received from Paris.
Thank you, you have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.
Do yourself a favor and do not get credit through Petland! I utilized a Petland credit line to purchase my overpriced puppy mill puppy laden with medical issues. I paid the account off in two payments. A month later I received a derogatory note on my credit that I was 30 days late because they charged $10 for something that I was unaware of, after my billing cycle. By the time I called the company to clear it up, they racked a total bill of $47 which I had to pay to close the account. The dog was $5k... I certainly would not have allowed $10 to ruin my credit... Shady, shady, shady.
I got my hammy from here and I had to get it out of the glass case myself because the women working was too scared to get him out for me. Way too overpriced for hamster stuff so I got it at PetSmart and Walmart but they made me buy wet tail drops with my hammy and you’re not even supposed to give them those it’s bad for them. He was super red flaky skin, constantly grooming and itching himself. I felt so bad for him and I took him to the vet.
Petland would not help me at all with the costs, and all of their hamsters are kept in one small glass case, that’s open on the top… All of their hammy breeds. Mine is a golden and they AREN'T supposed to be kept together, let alone keeping all those hamsters in one case with ONE wheel and ONE food bowl, I’m so glad I have banana (my hammy) but this place is really awful and did not need to be reopened. They need shut back down. All of the animals conditions are horrible and none of them are cared for correctly. These are some pics of him when he was in his tiny quarantine cage healing.
We purchased our GSD at Petland of Rockford IL a year ago. He was just diagnosed with severe chronic hip displasia, and neurolgical problems of the lower spine just before his first birthday. Petland would only pay $2800 of his $3500 expense toward the surgery and refused to cover the neutering cost, that was delayed till one year old due to him only having one testical drop, because he needed hip and neurological issues. They would only pay for one or the other. They said the lower cost was due to taking out the free stuff they included at the time of purchase.
The dog cost $3500 and you threw that free stuff at Petland, you're **. Don't buy a dog from Petland or any other puppy mill provider. They sold us a dog mated with its own family in order for these severe problems to exist. May you get what's coming to you in return someday PETLAND. Would convict them of animal abuse if I could. Thank God our dog has us to take care of him. Whether it's $3500 or $11,000 after expenses to fix him. Three choices were drugs and joint meds $3500 or more over his shortened remaining life, neck and ball removal $5000 and a limp for rest of shortened life, or complete hip replacement $11,000. No thanks to Petland with any kind of help. X-rays and vet visits for this are already at $1500, MRI is going to be $4500. Lies, all lies at time of purchase. Go to a reputable breeder if you want a good dog.
Purchased fish cashier. Informed me that there was a 11 day return policy. Sounded great. All the fish looked good, By day 10 I lost all but 9 of the 16 fish that I purchased. Called them and they told me that their return policy was 7 days And I would have to bring in all the dead fish to get new ones. And told me they could do nothing. I spent a $100 On fish. Never again from them. Online Sellers have a better policy. I'm going a 100% online. FYI all the fish I had was from that store..
We went into the store on 08/13/22 just right after my mom passed away in the hospital looking for a furry loving companion for me and my 2 daughters. I fell in loved w Lola, a little Pomsky. We signed all the papers but we did not take her home that night because she was having diarrhea and not eating. We wanted to make sure she was O.K and taken care that night. We went next morning 08/14/22 to take her home, they said she was fine, just stressed….Hell no!! On 08/15/22 took her to the Bay Glen Vet. Still smelly diarrhea and loss of appetite….Stool sample positive for Giardia, a parasite….We went back to the store to complain and they said we should had gone to the vet they are contracted to in order to file a claim. That vet is in Bellaire, 1 hour driving from my home. Also, the vet certificate they gave me was from 08/05/22.
We pay +8K for a sick puppy w/ lots of vet expenses. They are just sellers…FYI. Yesterday when we went there 09/02/22 I took a picture of the kennels where the puppies are and there was bloody stools…which they say is normal after fecal tests….So, be prepared…. Pic from Petland Webster last night.
We bought our puppy from the Petland in Topeka KS in February 2022 for my birthday for $4543.30. She is an absolute doll and we love her! The issue is that Petland lied to us about the payment plan we signed up for. We had 4 different deferred interest options presented to us that we were approved for. We had one picked out that gave us a 18-months of deferred interest, but at the very last minute, the staff hyped us up about getting a Petland credit card instead. The Petland credit card is charging us an interest rate of 29.99% when the staff at Petland told us the interest would be deferred for 24 months on a promotional plan!! That is about $100 per month at this point! That means if we can only pay $100 a month, we will never get ahead on payments.
We have been paying this for 6 months, so we were willing to take that loss and requested to just have the remaining balance put on a new plan, with deferred interest. We have talked to the staff at Petland a few times and they finally gave us the number for Petland Team Solutions. Team Solutions could not do anything because they said the paperwork we signed would have stated the financial plan. The paperwork we signed stated that IF there was a deferred interest promotional plan, interest would not be charged for the period of that promotion. Since we were told we were signing up with a promotional plan, we assumed that applied to us. DO NOT SIGN UP FOR THE PETLAND CREDIT CARD. Better yet, go somewhere else where they have honest employees to find your new animal friend.
The treatment from this company was unbelievably unconscientious and wrong and it is hard to believe a company has made it this far without a morsel of compassion. A dog was seen at a store 200 miles away from the store that was attended. Made the mistake of signing up for credit and never saw or touched the dog other than over video on the phone. Realized that the decision was wrong because of extenuating circumstances soon after and before transfer of the dog to the store. NO turning back. They charged full price for the dog $7000.00 and continued to pursue the payment without any recourse or store credit. They kept the dog at the original store and sold the dog again for another 7K. Most unscrupulous deal ever been involved in,, BUYER BEWARE!!!! THEY ARE RIPOFF ARTISTS....
We bought a puppy from Petland Pembroke Pines FL on 06/30/2022 around 8pm. Her name is Penelope. Penelope was already symptomatic. When she was brought for us to see her, my wife notice that her butt was dirty from having diarrhea and a few minutes into the visit she pooped, and it was already a creamy brown diarrhea. We were told that she was brought in and was changed over from her mother's milk to puppy food and that was the reason she had diarrhea. She was lethargic. My son notice that when he touch her all the ribs could be felt.
On 07/02/2022 We brought Penelope to Your Pet's Vets due to the nonstop diarrhea. She was giving a few meds to treat Giardia including Pet Tinic Drops(Iron for anemia). On Sunday 07/03/2022 Penelope got worst so we brought her to Pet Emergency Center for an Emergency visit. The vet said that what they did was not right. He acknowledge and said on the medical report "As discussed the pre-patent period for Giardia is 3-10 days according to the Merck Veterinary manual, thus the patient most likely had giardia up unto and before the purchase, based on onset of clinical signs and diagnosis. This accounts also for her poor body contrition." When I asked Dr ** for the letter of unfit sale said he did not want to get into it.
On Monday around 4am she started a bloody diarrhea and no longer was eating and started vomiting, no longer holding anything down. Pet Emergency Center. Hospitalization 07/04/2022. Penelope had to start all oral meds and hydration. The vet mentioned that the Hospitalization saved her life. They had another puppy from Petland hospitalized with the same life threatening symptoms as Penelope.
On 7/05/2022 Penelope was picked up from Pet emergency center at 8 am later brought to Your pet's vets where she was again hospitalized. 7/05/2022 we went to Petland of Pembroke Pines, and we were told that there was nothing they could do and the manager JV ** refused to speak to me on the phone. On 7/9 we had to take her back and she now has a respiratory infection. On 7/9 I spoke to the manager JV ** and referred me to Pet Solutions. On 7/11/22 she was again hospitalized She still has diarrhea, bloody discharge, anemia, respiratory infection and is very lethargic.
As of today 07/13/2022 Penelope is still hospitalized and will stay overnight again at Your pet's Vets. Penelope still is positive for Giardia, still has Amemia, and a respiratory infection. I have all the medical records for all the visits. I want refund. This has been a nightmare. Petland is hiding behind Petcare solutions and no one from petland corporate is talking to me. I have provided all the evidence I have that I was sold a sick dog and the only thing they say is "You mentioned the vet stating unfit to be sold. We would need a letter from the vet stating that."
Petland Company Information
- Company Name:
You’re signed up
We’ll start sending you the news you need delivered straight to you. We value your privacy. Unsubscribe easily.