Petland Reviews

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Petland Reviews

ConsumerAffairs has collected 677 reviews and 974 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceInstallation & SetupPricePunctuality & Speed

Reviewed Dec. 1, 2023

First will not even give you an idea of what cost is over phone. Second you get there for appointment for certain puppy no longer available. Thirdly they hit you with a price of 21,000.00. If I had that amount for a dog I would buy a new car.

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Reviewed Nov. 19, 2023

Petland is the worst place in history to ever get an animal from their animals that come sick. Most of them end up dying. Do not purchase from this company. If you do your research, you will see. There are only 2 left in Ohio due to the fact that most of them have been shut down because they have been outed on the way they treat animals and where they get their animals from. Be cautious. Go to a shelter and get one from there, Don't believe me. Read all nine hundred and something reviews about Petland. This is Meant to help others from going through what 1 of my best friends is going through right now. Worst company ever!! Shame on you pet land for selling innocent people ill and dying puppies. I have witnessed this first hand.

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    Reviewed Nov. 15, 2023

    Don't buy puppies from Petland. The puppies come from puppy mills and they come in sick. When the puppies come in they come in when Petland is closed because they don't want the customers to see the dogs.

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    Customer ServiceContract & TermsPricePunctuality & SpeedStaff

    Reviewed June 23, 2023

    I purchased a very expensive Pug after losing mine. The first two months passed, and my puppy was a nightmare. Tore everything in the house. I thought it was due to its age, but it was because it had a prolong penis growing out of her and she was out of Wack with her hormones. I went to Petland several times-tried to make deals with them- and finally after fighting and threatening them with exposure they agree to operate on her. It cost them 3400.00. So, you can see how bad this dog's condition. After two months late she developed a large tumor growing by her stomach. I had to dish out money because PETLAND refuse to answer my letters. I ended up paying 1200.00 and 300 for medication. While this was going on I was paying 118.00 to a PETLAND finance company monthly. My agreement with them so they don't put the dog to sleep was to continue paying off the dog but not to incur interest charges.

    Everything was going well; however, another operation was due to both legs having some kind of inbred problem and must be operated. Then a thyroid problem raised, and it also must be operated. I do not believe in killing dogs, so I did everything possible to make sure that the puppy was taken care of. I went to Vets who give me suggestions of how to lower her hormone levels. She was born with testicles and ovaries inside her and hormone imbalance. PETLAND was very aware of this situation but refuse to acknowledge that they took inbred dogs from breeders.

    Surprisingly, I received the other day, after paying for over a year and putting down a large down payment, that I owe 7200.00 on the dog. I was flabbergasted. They said that I didn't pay for over a year interest and now they are adjusting the bill. These people must be fined. I am asking anyone out there that can address me to the right legal people to sue Petland or at least to write off this enormous amount. I am an elderly person and I believe they took advantage of my good nature. I have tried to get legal assistance but they want more from me than the dog is worst. Please don't buy dogs from Petland. They need to be put out of business or fined.

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    Customer ServiceStaff

    Reviewed May 30, 2023

    I brought my dog in for grooming with Michelle yesterday. He’s a 2 year old Pomeranian. He was booked in for a 3 hour appointment due to the fact that he was matted and she needed more time. I came to pick him up and I walked into the grooming room. She had walked away from the 3.5 foot podium she had him on and left him unattended with no collar or leash securing him. He immediately saw me and jumped off. He fell to the ground smacking his head and landing on his left foot. He was unable to move. I was saying, "OMG Nugget. Are you ok." He looked stunned and could not move. I yelled to Michelle to go get him and she brought him up to me.

    At that point his eyes were open and he was still nonresponsive. I was in a panic. She didn’t seem super concerned and said maybe he’s winded. There was blood coming from his mouth and she said he probably bit his tongue. I think he injured his leg as well. He still wasn’t really moving but he was breathing. I grabbed him frantically and said, "I’m taking him to the animal hospital now, this is serious." She just said ok with a major lack of concern. She should have never left a small dog unattended on a high table like that. It’s like leaving a baby on a change table unattended. It is complete negligence. Not to mention the fact that she didn’t even bother to call and see if he was ok. He was examined at the vet hospital and by some stroke of luck he had minor injuries and his vital signs are stable. I’m still monitoring him for head trauma and any other symptoms. He will also require an x ray tomorrow to ensure his leg is not broken.

    I think and understand would for me to say I’m unhappy with the service I received. This is complete negligence and I am tempted to sue. Like I said it’s a stroke of pure luck that he’s not seriously injured and we are not out of the woods yet. You will be receiving a vet bill from me which I fully expect to be taken care of. Furthermore, I will NEVER EVER be using your store or services again. Oh and by the way the haircut is terrible. His skin is so red and irritated and his cut is completely uneven. She completely damaged his over coat and it’s questionable if it will grow back properly. Unfortunately the haircut is the least on my concerns.


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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 17, 2023

    I am a fur mom and have had two Yorkshire Terriers. We have been looking for a new baby to add to our family as Mollie is getting older. I did not want to wait until something happened to her to get a new baby as I do not want to feel like I am trying to replace her. I got a message on Monday that they had two Yorkies coming in on Tuesday if I wanted to make an appointment. So I made my appointment for Tuesday, May 17th at 5:45 PM. My GPS took me around the world it seemed and I was a little late. They understood and told me to pick out a room and they would bring her out to meet me. I was told she was white was that an issue. I immediately said no. Dahlia was so kind an attentive to me and "Lilly" as I have named her and made my experience a great one!!!! I will go back in the future!

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    Verified purchase

    Reviewed April 5, 2023

    Petland is over priced and not an easy process to finance, my sales person was Paris. She was very nice and helpful in trying everything possible to help me find a puppy that could be a good match for me and to be able to finance the puppy. I’m very pleased with the help I received from Paris.

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    PricePunctuality & Speed

    Reviewed April 3, 2023

    Do yourself a favor and do not get credit through Petland! I utilized a Petland credit line to purchase my overpriced puppy mill puppy laden with medical issues. I paid the account off in two payments. A month later I received a derogatory note on my credit that I was 30 days late because they charged $10 for something that I was unaware of, after my billing cycle. By the time I called the company to clear it up, they racked a total bill of $47 which I had to pay to close the account. The dog was $5k... I certainly would not have allowed $10 to ruin my credit... Shady, shady, shady.

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    Reviewed Jan. 24, 2023

    I got my hammy from here and I had to get it out of the glass case myself because the women working was too scared to get him out for me. Way too overpriced for hamster stuff so I got it at PetSmart and Walmart but they made me buy wet tail drops with my hammy and you’re not even supposed to give them those it’s bad for them. He was super red flaky skin, constantly grooming and itching himself. I felt so bad for him and I took him to the vet.

    Petland would not help me at all with the costs, and all of their hamsters are kept in one small glass case, that’s open on the top… All of their hammy breeds. Mine is a golden and they AREN'T supposed to be kept together, let alone keeping all those hamsters in one case with ONE wheel and ONE food bowl, I’m so glad I have banana (my hammy) but this place is really awful and did not need to be reopened. They need shut back down. All of the animals conditions are horrible and none of them are cared for correctly. These are some pics of him when he was in his tiny quarantine cage healing.

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    Reviewed Jan. 5, 2023

    We purchased our GSD at Petland of Rockford IL a year ago. He was just diagnosed with severe chronic hip displasia, and neurolgical problems of the lower spine just before his first birthday. Petland would only pay $2800 of his $3500 expense toward the surgery and refused to cover the neutering cost, that was delayed till one year old due to him only having one testical drop, because he needed hip and neurological issues. They would only pay for one or the other. They said the lower cost was due to taking out the free stuff they included at the time of purchase.

    The dog cost $3500 and you threw that free stuff at Petland, you're **. Don't buy a dog from Petland or any other puppy mill provider. They sold us a dog mated with its own family in order for these severe problems to exist. May you get what's coming to you in return someday PETLAND. Would convict them of animal abuse if I could. Thank God our dog has us to take care of him. Whether it's $3500 or $11,000 after expenses to fix him. Three choices were drugs and joint meds $3500 or more over his shortened remaining life, neck and ball removal $5000 and a limp for rest of shortened life, or complete hip replacement $11,000. No thanks to Petland with any kind of help. X-rays and vet visits for this are already at $1500, MRI is going to be $4500. Lies, all lies at time of purchase. Go to a reputable breeder if you want a good dog.

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