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Petland

Petland
Overall Satisfaction Rating 2.64/5
  • 5 stars
    6
  • 4 stars
    6
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    21
Based on 35 ratings submitted in the last year
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        Petland Reviews

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        Page 1 Reviews 1 - 10
        Rated with 4 stars
        Verified Reviewer
        Original review: Feb. 12, 2020

        Prices are a little high for most products. The biggest complaint is that I believe they use puppy mills for their dogs. Prices for puppies are outrageous. The selection of fish is excellent. The people who help with dog selection need more training in the handling of the puppies and puppies should not be kept in wire bottom cages.

        6 people found this review helpful
        Rated with 4 stars
        Verified Reviewer
        Original review: Feb. 2, 2020

        This store is great for finding that special gift for your doggo! I do enjoy visiting to find something unique when Wal-Mart won't cut it. The only problems I have with the store is the location that I go to, the customer service is a bit lacking. Employees seem to want to avoid you and let you figure things out yourself. But, this doesn't stop me from frequenting the store because they have a great selection of stuff!

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          Are you this business?
          Rated with 5 stars
          Verified Reviewer
          Original review: Sept. 16, 2019

          After 3 years of searching, ads and the internet, for the perfect puppy mate for my 8 yr old Pomchi, on advice from a friend I decided to look at a store. Why? Online breeders are sketchy liars that have no regulations, answer to no one, and have little proof or promise as to the health and welfare of the animal. I've often heard that puppy mills sell to pet stores and frankly, that is garbage propaganda set up by rescue organizations for their own promotion. I did research. I read reviews, and through personal experience I decided on a little female full blood, pedigree, Long hair Chihuahua. AKC registered too (most breeders don't bother and puppy mills won't spend the money on this.)

          Petland, in Overland Park Kansas, allowed me to take my male in with me to pick her out, and they treated us with the greatest of care. Explained everything thoroughly. Answered every question I had and never tried to pressure me or rush me into a decision. The helper, Dean, Explained the process they go through to bring in the pets. Assured me that if she was to get sick, or suddenly die, she would be replaced. I looked at her records. They had weights, shots, temps, everything I could imagine needing. Though the price was a little steep, and I certainly could have knocked off a few hundred by dropping some of the perks, I chose not to.

          I was able to get approved for a credit line I can afford to pay off in 2 years, and my home is more complete than it has been in years. I've been criticized for buying a "shop pet", being accused of supporting someone's puppy mill but In all of my research I have not found any possible truth in this statement. Petland really does care about their pets, and though sometimes they have too many puppies in a single cage, the puppies are the happiest and healthiest I've ever seen. I am totally, and gratefully happy with my decision, to buy from them.

          NOW, for anyone considering a private breeder. I've done that too. Spent $350 on a yorkie, was lied to about his shot record, he caught or had parvo in less than 5 days and I spent another $1500 trying to save him. The breeder proceeded to move during his 3 day dying period in the hospital. I will always trust Petland over a private breeeder. I accepted the responsibility of what is required of me to fulfill my end of the health contract, and she has already been to the vet twice and deemed very healthy. She is smart, intuitive, and friendlier than any tiny toy dog I've ever seen. She loves all animals and people of every age.

          Petland did very well to socialize her and keep her healthy. I've had my little Adrian for 3 1/2 weeks and Rocky loves her. I absolutely recommend Petland to anyone who is on the fence about where to go for a pet. They have a quick credit approval process, and though a puppy may cost you $2800, they give you 2 years to pay it off. It could not be simpler, or more secure when you need the promise of a completely healthy, happy puppy.

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          14 people found this review helpful
          Rated with 4 stars
          Verified Reviewer
          Original review: Sept. 12, 2019

          Most of these reviews are people complaining because THEY didn’t read their contracts properly, or they want to try and pin things on Petland. Just because your puppy has behavioral issues or health issues doesn’t mean it’s automatically Petland’s fault. Health concerns pop up all of the time at random, Petland cannot control that. Behavioral issues are something you need to work on and train consistently with your puppy to fix-they are not an issue that Petland has control over. And you’re a trash human being for adopting a dog and trying to get rid of it after a few days of behavioral issues, in which case you obviously don’t have the commitment to be getting pets anyway. Pets are family, you can’t just give them up when they become “too difficult” for you. As for the prices and refund policy, IT’S IN THE CONTRACT. READ WHAT YOU ARE SIGNING.

          I adopted a Shiba Inu from Petland 2 years ago, and she is honestly better behaved than the male Shiba Inu I got a year ago from a breeder. The worst “health concern” she’s had so far has been an inverted vulva that they can fix with surgery and warned me may cause UTIs in the future, but so far we haven’t had it fixed and she does just fine.

          The only reviews on here I agree with is that you should be able to take some things out of the adoption package if you don’t think you’ll be using it, but they are very upfront about what you’ll be getting and what the costs are. So even if they can’t remove certain things from the package, you know what you’re paying for and you knowingly agreed to pay for it. So calling corporate and trying to work the system after you’ve knowingly signed the contract isn’t going to work here, Karen.

          Another thing I agree with is that the cages are too small and seeing the puppies in them makes me sad. They do need more room to roam and play, so I am always supportive of that. But implying the dogs are starved? Please. I worked at a doggy daycare where plenty of well-loved and well-fed dogs ate other dogs’ poop, and yes, one of them ate it straight from the dogs’ butts when she realized she would get scolded for it and was trying to eat it ASAP before we could get to her and stop it. My childhood dog growing up would eat his own poop sometimes-something that dogs are known to do out of instinct. Dogs are weird and sometimes gross like that, but it’s not a sign of malnutrition and it doesn’t mean that they’re not being taken care of.

          All in all, my experience with Petland-as an owner who read their contract, took on the ownership of a dog responsibly, and didn’t try to swindle the system-was very good and I honestly don’t regret anything about my decision to shop with them, because now I have my beautiful Shiba Inu, Yuki-who gets compliments almost every time I walk her and who is my best friend and a good big sister to her little brother.

          Please know what you’re getting into when you buy a dog, and then maybe that $2500 bill when you try to return your new friend from Petland will be a good lesson to you that you can’t just throw away a pet when things get hard. This whole review list (with a few exceptions I’m sure, though none that I’ve seen so far) just sounds like a lot of finger pointing and customers not being able to take responsibility for their own ignorance and laziness. Petland is fine, it’s the customers that suck.

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          14 people found this review helpful
          Rated with 4 stars
          Verified Reviewer
          Original review: June 11, 2019

          Went to Kennesaw GA to the Petland. Fell in love with this adorable Teacup Yorkshire Terrier. The price was average $5700. I applied for credit in the store and received a instant approval of $7000. We took our puppy home within the hour and bought pet insurance and registered him with AKC. We love our baby boy. He is now 14 weeks.

          9 people found this review helpful
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          Rated with 3 stars
          Verified Reviewer
          Original review: March 3, 2020

          I'm going to be fair here. I went into my local Petland to look around. My husband and I were interested in a couple different breeds, though we were primarily interested in a Great Dane. I'd had Great Danes in the past. Raised them until they were old and grey and had gone over the rainbow bridge. I couldn't find a breeder near me and I don't believe in shipping a puppy. I wanted to greet and interact with the puppy I chose. I walked into Petland and I was greeted by super friendly staff. I sat in a booth with the Great Dane they had on display. My heart was in love. He looked exactly like the my big boy that I had previously. While I sat there listening to her explain the breed (I was being polite as I already am familiar with the breed) I continued to fall further and further in love.

          They had this boy for a bit. He was already close to four months old. I figured since he was a bit older, perhaps they wouldn't have him set at a significantly high price. I was wrong. $4,2999. I was astonished. I felt myself pulling away. I told the lady I wasn't quite expecting that. Breeders that I had seen had similar pups listed at $1200 to $1800. The most expensive I saw were $2,500. She asked me not to leave just yet. She wanted to work out a deal with me. She explained everything the puppy comes with. Puppy for a lifetime. If something happens to your pup, come back in and get another one without paying anything up to the same price as the puppy you purchased. Hmmm... Okay.

          However, to qualify for said program, there are specific items that you have to purchase once every 3 months. Those products come out to about $60. Now, that's not horrible, but say a pet lives approximately 10 years. $240 in product a year, $2,400 over the cost of the dog's life. You might as well be purchasing another animal at that point. Then she explained that there is 30 days of pet insurance and the first vet visit is free. AKC registration and microchip registration is also included. Okay. I'm starting to understand the higher price tag just a bit more. Still not $4,299, but definitely understanding it a bit more.

          I still tell her that $4,299 is not what we were expecting. Between $1200 and $2,500? Yes. Not $4,299. She asks me to stay put and says they will see what they can do. She tried to talk to me about financing the pup. I'm not for that. I'm making sure my credit stays intact for the purchase of a home. I'm not looking to have my credit run or used for anything else because I'm carefully managing my debt to credit ratio. Okay, fine. So she steps away again. This time she tells me to pay down as much as I can and come back in a few weeks to pay the rest and bring pup home that day. They even lowered the price, but it's not like they lowered it by a significant amount. Still close to $4,000...

          By this point, I can bear to put this boy back in that glass enclosure. I can't think about how long he will be in there. At almost 4 months old, he's running out of adoption options. Then what? So I shrugged my shoulders, caved, and said ok. Trust me, they will get their full payment as agreed upon. I'm not looking for any kind of mess or trouble. Where I ran into my first issue is when I called to transfer the AKC registration. I was told that this boy's high price tag was because of things like pedigree and AKC registration. So, why am I being told by the lady on the phone that the AKC registration is going to cost me an ADDITiONAL $368?? Are you serious? I hung up.

          So, overall, the staff was friendly if a little on the salesy side (no fault of theirs, it's their job). The dogs all seemed playful and healthy (I feel for those of you that have mentioned sick animals). The place was clean and staff seemed fairly knowledgeable. However, I did NOT like that there was an additional cost added on that I was not told about prior and I am now debating what to do about that. (No worries. I believe in pets for life and I don't plan on getting rid of him just because of this issue).

          I was also a little shocked to see that they had this pup on food with such a high protein percentage (Danes need protein primarily from meat, but that does not mean the food itself should have a high protein percentage. Ideally it should be around 26% and this was WELL above that). He was a bit on the underweight side (hip bones and rib bones showing). I've had him about a week, but he's gained enough weight that you almost cannot see his hip bones anymore. We switched him to food more befitting to a growing Great Dane puppy and he's doing quite well with it. Therefore, I realized the staff didn't quite know enough to give him the proper food. Again, nothing against the staff. Deep familiarity with the breed helps. So, overall, this review is not necessarily a knock against Petland at all. I did not have a bad experience.

          I am just disappointed that the high price tag is unreasonable when you really aren't getting much of what they are telling you unless you are willing to pay out an additional $2,400 to $3,000 on top of what you spend on the dog itself for a grand total of what could be $6,800 to $7,200... THAT is where my problem lies. Nothing against Petland, but my recommendation to you is that you familiarize yourself with the breed. If you want one, find a breeder that makes you feel comfortable. GO LOOK AT THE PUPPIES AND PARENTS! Make sure you are NOT purchasing from a puppy mill (yes, I've heard the stories about Petland). Select your pup and pay less than what you would pay at Petland. Take the extra money that you would have spent at Petland and save it for vet bills. Great Danes are a big responsibility. Easy going, light-hearted, and gentle, but still a big responsibility. So, save that money for your precious 4-legged pup.

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          9 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Feb. 28, 2020

          My friend bought a puppy from here and it was the biggest regret he's had. These puppies are from puppy mills. They come from horrific conditions. You won't just be paying the cost from purchasing one... you'll be paying for much more in vet bills. There are SO many better places to buy or adopt dogs. Mine were puppies when I adopted them from the shelter and they are happy and already healthy. Oh and I paid 50 bucks????

          5 people found this review helpful
          Rated with 1 star
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          Verified Reviewer
          Original review: Feb. 24, 2020

          Unless you want to end up with a sick puppy and thousands of dollars in vet bills, do not shop at Petland. All of their puppies come from puppy mills. Good breeders would never sell to retail locations. Buy directly from small, certified breeders!

          3 people found this review helpful
          Rated with 4 stars
          Verified Reviewer
          Original review: Feb. 14, 2020

          The Petland in Medicine Hat is amazing. The owner is extremely kind and actually knows true facts about specifically reptiles which is really helpful when no one else is around the town to help when I'm need.

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          Rated with 5 stars
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          Verified Reviewer
          Original review: Feb. 13, 2020

          I love Petland and playing with the pets! They have a great selection of animals and accessories. The employees provide great customer service. The employees take care to make sure the animal areas are clean.

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            Petland Company Information

            Company Name:
            Petland
            Website:
            www.petland.com

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