Petland Reviews

I didn't know of Petland until I was looking for a miniature schnauzer puppy recently. I saw a puppy online that I was interested in. If you fill in the request form for more info they text advertisements and not any extra info. I called to find out the price for the dog and was told $3125. Yesterday I received a text saying he was 50% off. I called tonight for the new price and Erin told me, "he's about $3200". That's interesting Erin seeing as he was $3125 the first time I called a little over a week ago BEFORE he was 50% off. She retorted that he was originally over $4800. When you call Petland it says the calls are monitored so I am sure a manager could go back and retrieve the conversation of when I was given the original price. I am glad I didn't buy a puppy from there now after reading the reviews.

As terrible as it is to even write a “Horrific” review on a Pet Shop it’s even worse when the store sells a sick puppy knowing the precious puppy has been coughing for who knows how many days prior to me getting said pup. When I noticed the pup coughing I immediately called Petland of Charleston Wv and spoke with the associate that immediately recognized said puppy and said, "Oh yes, he was coughing while he was here," but thought nothing of it. That’s when I became upset and said, "So you sold me a sick puppy. Let me speak to your manager immediately!!"

The staff didn't seem like they knew what they were doing. I wanted to adopt a hamster. The lady looked at me like I was talking Chinese or something. She was very forced coming told me that she was gonna go get the manager. It was very rude and I told her I wanted to adopt two hamsters, she agreed and said it was a great idea. I get a call to days later from the manager saying that because I adopted 2 hamsters that once they reach sexual maturity, they're gonna start fighting. I'm not. She demanded that I came in to buy a second enclosure for my hamster. I told her that the lady did not inform me about this!!

I purchased a Boston Terrier from Petland Naples, FL on Sunday 5/22/2025 - it looked OK - it was clean (they bathed it before I arrived) - I took it to my Vet on Tuesday 6/24 to find out that it has a highly contagious parasitic infection (Giardia) contagious to humans - now I have elevated white blood cell count (had lab work for my Doctor visit (I am a diabetic) and my immune is elevated. I am opening a case wit American Express and contacting my Attorney.

If I could give ZERO stars I would.

I purchased a dog and returned it with everything I bought along with the extra things I bought on my own. I lost my job and home and returned that dog a few days after purchasing. Nobody told me I was going to be charged for the dog and I spoke with Comenity Bank that I returned the dog and they told me that they would remove it from my credit and everything was good. Six months later I received a statement for six thousand dollars and called the store and comenity and now they refuse to do anything about it. I do not recommend anybody purchase from here.

The workers were very nice, however when I purchased the puppy I was told with financing my payments would be 155, and I have the proof they wrote it down on my application. However after being billed my payments were higher, after talking with the finance company they told me that Petland does not know how their financing works. Do not finance, it was my mistake and if I could go back and rewrite the future I would my mistake but never again. Just make sure you read and get information before you decide to finance or do not finance, it is not worth it.

Worst experience I have every had in my life. Lied about the payments and over charged the debit card and keeps claiming they refunded it. We were there for over 3 hours for a process that should have taken an hour or less. Asked me to sign papers on my phone and take a call from the finance department. I couldn't hear a thing because the store was loud and crowded or see anything on my phone that they expected me to sign. It was stated the payment couldn't be much more that $200 or we couldn't purchase the dog and she said $226 monthly.

If you're not going to keep different sized live mice then stop selling snakes. It is cruel to the snake, the owner and the mouse that die for nothing. My snake will kill them but can't eat them because they are too big. I'm in Dayton Ohio area.

I paid almost 2 thousand for two baby ferrets that ended up sick with Covid and I’ve paid over a thousand in vet bills. They are not getting better and they most likely will die. This has been extremely stressful and heartbreaking and the staff were no help at all! Beware of getting pets from them as you might be paying a fortune for a deeply stressful heartbreaking experience.