Petland Reviews

We bought a French Bulldog 4 years ago and after lots of medical issues she passed away in her sleep on 11/22. The vet that Petland recommended was in disbelief. We went above and beyond getting her vaccinated and feeding her high quality food. Something is seriously wrong here.

Very helpful staff. Answered all my questions cause it was my first time for owning a puppy. They had at least 38 or so puppies. It was hard to choose but at the end of the day we walked out with a puppy. Thank you Jay.

I went to a Petland in Florida & got scammed. The person selling me the dog set up a ZOOM call with the breeder and the puppy. Long story short, they opened up a credit card in my name, took a small deposit, & kept texting me stating that the puppy needed more shots before she could be delivered. I received 3 or 4 texts, week after week, that the puppy would soon be in my hands. Well, I never received the puppy, lost my deposit, & ended up brokenhearted....but that's OK, I didn't get the cops or law involved, I'm going to handle this my own way, the "Brooklyn Way".

The Petland staff was nice and helpful in choosing our puppy. However, I would never ever recommend getting any financing through Petland. They use Community which is actually Bread Financial they deposited my payment in a different account then charged me interest on my other account. Then they said couldn't transfer money into correct account, That they had to refund the money from the one account. They over refunded then charged me interest on both accounts which they are insisting I pay. Mind you this is over a 4 month period of time which I had paid the money in full within the first month of purchasing my dog.

I purchased a Golden Retriever puppy from Petland. 5 months later, she began limping. I took her to the vet, and they did xrays and determined she had NO hip sockets. I asked how this could have happened, and the vet said the parents obviously were not tested for hip dysplasia. I researched care for my dog (who I loved dearly). She needed two complete hip replacement surgeries at $8000 Plus per side. The only hospital that did this procedure was 4 hours away. I had to make the painful decision to surrender her to a Golden Rescue who took her in, and is now in the process of scheduling her first surgery. Petland is no more than a puppy mill. I was broken hearted over losing my beloved pet. I will never shop there again. The following week, I went in to speak to the manager, and they had more Golden's - from the same breeder-.

Petland screws people over even WITHOUT purchasing a dog from them. My family and I were looking at dogs to train as a service dog, and we just wanted to walk around Petland just to look at the dogs. We were talked into spending time with a puppy, which would have been fine if they didn't take my fiancé's DL when we did that. Once we were in the area playing with the puppy, they became pushy about sending us home with the puppy, regardless of how much we told them we were not prepared for this. They pushed their credit line at us and offered to run a credit check "Just to see what they could offer us," on financing. During this time, I actively had a medical episode and still, they pushed my fiancé to sign their form. He wound up signing their form just so we could leave and he could get me home to take meds and let me rest.

I could write an essay on how much I HATE Petland. I've had my dog for TEN years and have ((regretted)) it just about every day. We moved to Kansas City from the East Coast and it was really hard on my two young boys. I promised them a dog to cheer them up when we got to KC. We went to Petland. My youngest fell in love with this dog and begged to take her home. We paid 5K out the door!! Sticker shock is an understatement. My son was already so in love. It's like they play on your emotions and then stab you with the price. We were told our dog is a designer breed. A Bassett Hound and Shar-Pei mix, but were assured by Petland that the dog would look mostly like a Shar-Pei when it grew up. I asked 4 times to be sure! I've found "hot dogs" to be the most unattractive dogs, and guess what? She turned out to be an 85-pound bratwurst-looking dog. She is stubborn, lazy, greedy, and smells GOD awful all the time.

First will not even give you an idea of what cost is over phone. Second you get there for appointment for certain puppy no longer available. Thirdly they hit you with a price of 21,000.00. If I had that amount for a dog I would buy a new car.

Petland is the worst place in history to ever get an animal from their animals that come sick. Most of them end up dying. Do not purchase from this company. If you do your research, you will see. There are only 2 left in Ohio due to the fact that most of them have been shut down because they have been outed on the way they treat animals and where they get their animals from. Be cautious. Go to a shelter and get one from there, Don't believe me. Read all nine hundred and something reviews about Petland. This is Meant to help others from going through what 1 of my best friends is going through right now. Worst company ever!! Shame on you pet land for selling innocent people ill and dying puppies. I have witnessed this first hand.

Don't buy puppies from Petland. The puppies come from puppy mills and they come in sick. When the puppies come in they come in when Petland is closed because they don't want the customers to see the dogs.

Updated on 05/31/2025: I bought a dog and it turned out to be a Hermaphrodite Dog! I spend over 2 years fighting Petland and wanting half of my money back. Instead they charged me over 7000.00 with interest within their own bank and refused to acknowledged they sell inbred dogs. So not buy from this Petland. I am suing them this month in small claims and consumer affairs. I paid off the dog that cost me 7000.00 with interest and NOW I am taking them in front of a judge.

I brought my dog in for grooming with Michelle yesterday. He’s a 2 year old Pomeranian. He was booked in for a 3 hour appointment due to the fact that he was matted and she needed more time. I came to pick him up and I walked into the grooming room. She had walked away from the 3.5 foot podium she had him on and left him unattended with no collar or leash securing him. He immediately saw me and jumped off. He fell to the ground smacking his head and landing on his left foot. He was unable to move. I was saying, "OMG Nugget. Are you ok." He looked stunned and could not move. I yelled to Michelle to go get him and she brought him up to me.

I am a fur mom and have had two Yorkshire Terriers. We have been looking for a new baby to add to our family as Mollie is getting older. I did not want to wait until something happened to her to get a new baby as I do not want to feel like I am trying to replace her. I got a message on Monday that they had two Yorkies coming in on Tuesday if I wanted to make an appointment. So I made my appointment for Tuesday, May 17th at 5:45 PM. My GPS took me around the world it seemed and I was a little late. They understood and told me to pick out a room and they would bring her out to meet me. I was told she was white was that an issue. I immediately said no. Dahlia was so kind an attentive to me and "Lilly" as I have named her and made my experience a great one!!!! I will go back in the future!

Petland is over priced and not an easy process to finance, my sales person was Paris. She was very nice and helpful in trying everything possible to help me find a puppy that could be a good match for me and to be able to finance the puppy. I’m very pleased with the help I received from Paris.

Do yourself a favor and do not get credit through Petland! I utilized a Petland credit line to purchase my overpriced puppy mill puppy laden with medical issues. I paid the account off in two payments. A month later I received a derogatory note on my credit that I was 30 days late because they charged $10 for something that I was unaware of, after my billing cycle. By the time I called the company to clear it up, they racked a total bill of $47 which I had to pay to close the account. The dog was $5k... I certainly would not have allowed $10 to ruin my credit... Shady, shady, shady.

I got my hammy from here and I had to get it out of the glass case myself because the women working was too scared to get him out for me. Way too overpriced for hamster stuff so I got it at PetSmart and Walmart but they made me buy wet tail drops with my hammy and you’re not even supposed to give them those it’s bad for them. He was super red flaky skin, constantly grooming and itching himself. I felt so bad for him and I took him to the vet.

We purchased our GSD at Petland of Rockford IL a year ago. He was just diagnosed with severe chronic hip displasia, and neurolgical problems of the lower spine just before his first birthday. Petland would only pay $2800 of his $3500 expense toward the surgery and refused to cover the neutering cost, that was delayed till one year old due to him only having one testical drop, because he needed hip and neurological issues. They would only pay for one or the other. They said the lower cost was due to taking out the free stuff they included at the time of purchase.

Purchased fish cashier. Informed me that there was a 11 day return policy. Sounded great. All the fish looked good, By day 10 I lost all but 9 of the 16 fish that I purchased. Called them and they told me that their return policy was 7 days And I would have to bring in all the dead fish to get new ones. And told me they could do nothing. I spent a $100 On fish. Never again from them. Online Sellers have a better policy. I'm going a 100% online. FYI all the fish I had was from that store..

We went into the store on 08/13/22 just right after my mom passed away in the hospital looking for a furry loving companion for me and my 2 daughters. I fell in loved w Lola, a little Pomsky. We signed all the papers but we did not take her home that night because she was having diarrhea and not eating. We wanted to make sure she was O.K and taken care that night. We went next morning 08/14/22 to take her home, they said she was fine, just stressed….Hell no!! On 08/15/22 took her to the Bay Glen Vet. Still smelly diarrhea and loss of appetite….Stool sample positive for Giardia, a parasite….We went back to the store to complain and they said we should had gone to the vet they are contracted to in order to file a claim. That vet is in Bellaire, 1 hour driving from my home. Also, the vet certificate they gave me was from 08/05/22.

We bought our puppy from the Petland in Topeka KS in February 2022 for my birthday for $4543.30. She is an absolute doll and we love her! The issue is that Petland lied to us about the payment plan we signed up for. We had 4 different deferred interest options presented to us that we were approved for. We had one picked out that gave us a 18-months of deferred interest, but at the very last minute, the staff hyped us up about getting a Petland credit card instead. The Petland credit card is charging us an interest rate of 29.99% when the staff at Petland told us the interest would be deferred for 24 months on a promotional plan!! That is about $100 per month at this point! That means if we can only pay $100 a month, we will never get ahead on payments.

The treatment from this company was unbelievably unconscientious and wrong and it is hard to believe a company has made it this far without a morsel of compassion. A dog was seen at a store 200 miles away from the store that was attended. Made the mistake of signing up for credit and never saw or touched the dog other than over video on the phone. Realized that the decision was wrong because of extenuating circumstances soon after and before transfer of the dog to the store. NO turning back. They charged full price for the dog $7000.00 and continued to pursue the payment without any recourse or store credit. They kept the dog at the original store and sold the dog again for another 7K. Most unscrupulous deal ever been involved in,, BUYER BEWARE!!!! THEY ARE RIPOFF ARTISTS....

We bought a puppy from Petland Pembroke Pines FL on 06/30/2022 around 8pm. Her name is Penelope. Penelope was already symptomatic. When she was brought for us to see her, my wife notice that her butt was dirty from having diarrhea and a few minutes into the visit she pooped, and it was already a creamy brown diarrhea. We were told that she was brought in and was changed over from her mother's milk to puppy food and that was the reason she had diarrhea. She was lethargic. My son notice that when he touch her all the ribs could be felt.

On Wednesday, July 6, 2022 I decided to purchase a puppy from Petland locate at 356 N University Dr, Pembroke Pines, FL 33024. The associate Mayra was very professional and patient. As she sold me Lucy (a pomapoo). We both noticed how well behaved and calm Lucy was being. The whole entire transaction took a healthy 30-40 mins and Lucy was very well behaved (for a little over three-month-old puppy.) Unfortunately, Lucy was only showing signs of an underlining sickness that would soon show its ugly head within the first 24 hours of her new home. Needless to say, Lucy’s appetite was little to none and then the vomiting started.

Petland sold us a sick puppy. Our puppy was purchased on 4/9/22. We have made several trips to the preferred Vet, which Petland is well aware of. The puppy has intestinal parasites the first couple of days after purchase. He has also had issues with eating. Most days we can not get him anything. Petland lied about his weight and his health. Stating that he was a completely, healthy pup.

BUYER BEWARE: We purchased a dog from them and spent several thousand dollars. When we went to pay for the dog, we were charged an additional $149.99 for the microchip and $149.99 for their puppy for a lifetime program, which we were told by our salesperson that this program was included in the price of the dog. When I called their customer service number about it, I was also told it was included and was transferred to "someone that could help me". That person told me that it was mandatory and not included. Essentially, the price they charge for the dog is actually $300 more because of their mandatory addons. To top it off, we took the puppy to the vet 2 days after purchase and spent an additional $100+ because it had intestinal worms. Buyer beware if you're looking for a pup here.

I purchased a tub of fifty large crickets from Petland at Stonebrook in Saskatoon. The crickets were in poor health. It was hard to see how many were alive or dead, though some were clearly dead. When I got them home, it turned out to be about 75% dead. This is the second time I've had this exact experience with Petland and Stonebrook in Saskatoon. Their prices are already higher than their competition. Buy your crickets at Petsmart and get actual live crickets.

Petland OKC and all Petland/solutions pet owners, employees, etc do not care about you or the pet they are selling you! They care about your money and how they can keep from paying out anything for the sick puppies they sell from well known puppy mills well known for their disgusting and overcrowded facilities where they breed these poor animals who carry life threatening intestinal issues including parasites. The poor puppies have diarrhea with blood and parasites. Their cages at Petland are disgusting - many of the puppies had globs of diarrhea, bloody feces, urine with feces where they are walking, sleeping and they are eating contaminated feces of other dogs right in front of you while employees stand around and chat! These puppies are in no way healthy and should not be sold at all.

I was extremely excited to purchase a ferret to spend the next 5-10 years with, and originally I wanted to buy from a breeder or shelter. Sadly there aren't any shelters or breeders near me, so I went to Petland to purchase a Marshall ferret. The ferret was extremely active, friendly, adorable, and I spent a few days visiting her to see if she was healthy. The fated day then arrived when I purchased her and took her home. When she arrived home, she was playful and just your typical ferret. I was in the process of bonding and training with her when, around three days after her purchase, she started acting strange. A lump formed on her neck and she began to sleep all day. She developed a fever and I took her immediately to the vet where they found an infected abscess that had been growing for a while now. I hadn't even had time to get myself pet insurance, and so the total cost of my visit plus medicine was over 1,400 dollars.

I bought a dog For $7000. The whole time they’re telling me how important it is for me to have a crate in these things that come with the dog but the whole time they know they don’t have any crates and they told me I could go buy one after I spent $7000. I just wanted to share. Thank you.

I made an appointment to see a dog that I had full intention of taking home. My appointment was confirmed and I drove 80 miles to Petland Rome. I told the sales person I was there for my appointment to see the female German Shepherd. She informed me they had no female German Shepherds. I understand all animals are on a first come basis, but I should have been notified before driving all the way out there. Poor treatment of what will now never be a customer.