Petland Reviews

The workers were very nice, however when I purchased the puppy I was told with financing my payments would be 155, and I have the proof they wrote it down on my application. However after being billed my payments were higher, after talking with the finance company they told me that Petland does not know how their financing works. Do not finance, it was my mistake and if I could go back and rewrite the future I would my mistake but never again. Just make sure you read and get information before you decide to finance or do not finance, it is not worth it.

Worst experience I have every had in my life. Lied about the payments and over charged the debit card and keeps claiming they refunded it. We were there for over 3 hours for a process that should have taken an hour or less. Asked me to sign papers on my phone and take a call from the finance department. I couldn't hear a thing because the store was loud and crowded or see anything on my phone that they expected me to sign. It was stated the payment couldn't be much more that $200 or we couldn't purchase the dog and she said $226 monthly.

If you're not going to keep different sized live mice then stop selling snakes. It is cruel to the snake, the owner and the mouse that die for nothing. My snake will kill them but can't eat them because they are too big. I'm in Dayton Ohio area.

I paid almost 2 thousand for two baby ferrets that ended up sick with Covid and I’ve paid over a thousand in vet bills. They are not getting better and they most likely will die. This has been extremely stressful and heartbreaking and the staff were no help at all! Beware of getting pets from them as you might be paying a fortune for a deeply stressful heartbreaking experience.

I paid off my credit card balance last month. I went in and checked what the total balance was and paid in full. I should have cancelled out the card then, but I did not. I just received a statement saying a had a balance of interest for $33 dollars. When I called and spoke with several representative their same response was that was the interest of my balance. How can I have any type of a balance when I paid the card off. I was down to $0.00. They refused to remove the $33 dollars from my account and told me a could write a letter to the dispute department. What a joke and what a scam. They are the worst company to deal with. DO NOT GET A CREDIT CARD through PETLAND. They are the worst.

Bought and paid for 4 extra large chuck-it balls. These balls cost like 20.00 each and come in a pack of 2. I bought 2 packs of 2 but received only 1 pack. Tried numerous times to contact customer service but never received a reply. Luckily I'm only out 40.00 but I'll never shop here again. Once they charge your credit card you are totally on your own. This website is a SCAM SCAM SCAM.

I bought a Frenchie who we found out had pneumonia and a viral infection. The puppy died within the first 5 days of us having it. I took it to Auburn Animal Hospital and they couldn’t save it. Petland won’t refund my money or replace the dog so I’m out of thousands of dollars.

My sales representative Dany is the one who sold my puppy to me. He did not upsell or be pushy. I’m a first-time Puppy owner. The owner is also professional knowledgeable, helpful, and was able to further assist me as well. I recommend this business to everyone.

The biggest mistake of my credit history has and will always be going to Petland. Evil people who sell puppies at a dishonest price and they walk away unharmed. I stopped paying my card after finding out that I am wasting money by paying them because nothing shrinks. The staff is misleading with fake smiles and psycho eyes, and the place should be investigated and shut down. It's not okay to do this. They make spend on what should be a 2K dog. Petland card has a high interest that you just can't with. It's been proven they are con artists with their puppy mills.

We bought a French Bulldog 4 years ago and after lots of medical issues she passed away in her sleep on 11/22. The vet that Petland recommended was in disbelief. We went above and beyond getting her vaccinated and feeding her high quality food. Something is seriously wrong here.

Very helpful staff. Answered all my questions cause it was my first time for owning a puppy. They had at least 38 or so puppies. It was hard to choose but at the end of the day we walked out with a puppy. Thank you Jay.

I went to a Petland in Florida & got scammed. The person selling me the dog set up a ZOOM call with the breeder and the puppy. Long story short, they opened up a credit card in my name, took a small deposit, & kept texting me stating that the puppy needed more shots before she could be delivered. I received 3 or 4 texts, week after week, that the puppy would soon be in my hands. Well, I never received the puppy, lost my deposit, & ended up brokenhearted....but that's OK, I didn't get the cops or law involved, I'm going to handle this my own way, the "Brooklyn Way".

The Petland staff was nice and helpful in choosing our puppy. However, I would never ever recommend getting any financing through Petland. They use Community which is actually Bread Financial they deposited my payment in a different account then charged me interest on my other account. Then they said couldn't transfer money into correct account, That they had to refund the money from the one account. They over refunded then charged me interest on both accounts which they are insisting I pay. Mind you this is over a 4 month period of time which I had paid the money in full within the first month of purchasing my dog.

I purchased a Golden Retriever puppy from Petland. 5 months later, she began limping. I took her to the vet, and they did xrays and determined she had NO hip sockets. I asked how this could have happened, and the vet said the parents obviously were not tested for hip dysplasia. I researched care for my dog (who I loved dearly). She needed two complete hip replacement surgeries at $8000 Plus per side. The only hospital that did this procedure was 4 hours away. I had to make the painful decision to surrender her to a Golden Rescue who took her in, and is now in the process of scheduling her first surgery. Petland is no more than a puppy mill. I was broken hearted over losing my beloved pet. I will never shop there again. The following week, I went in to speak to the manager, and they had more Golden's - from the same breeder-.

Petland screws people over even WITHOUT purchasing a dog from them. My family and I were looking at dogs to train as a service dog, and we just wanted to walk around Petland just to look at the dogs. We were talked into spending time with a puppy, which would have been fine if they didn't take my fiancé's DL when we did that. Once we were in the area playing with the puppy, they became pushy about sending us home with the puppy, regardless of how much we told them we were not prepared for this. They pushed their credit line at us and offered to run a credit check "Just to see what they could offer us," on financing. During this time, I actively had a medical episode and still, they pushed my fiancé to sign their form. He wound up signing their form just so we could leave and he could get me home to take meds and let me rest.

I could write an essay on how much I HATE Petland. I've had my dog for TEN years and have ((regretted)) it just about every day. We moved to Kansas City from the East Coast and it was really hard on my two young boys. I promised them a dog to cheer them up when we got to KC. We went to Petland. My youngest fell in love with this dog and begged to take her home. We paid 5K out the door!! Sticker shock is an understatement. My son was already so in love. It's like they play on your emotions and then stab you with the price. We were told our dog is a designer breed. A Bassett Hound and Shar-Pei mix, but were assured by Petland that the dog would look mostly like a Shar-Pei when it grew up. I asked 4 times to be sure! I've found "hot dogs" to be the most unattractive dogs, and guess what? She turned out to be an 85-pound bratwurst-looking dog. She is stubborn, lazy, greedy, and smells GOD awful all the time.

First will not even give you an idea of what cost is over phone. Second you get there for appointment for certain puppy no longer available. Thirdly they hit you with a price of 21,000.00. If I had that amount for a dog I would buy a new car.

Petland is the worst place in history to ever get an animal from their animals that come sick. Most of them end up dying. Do not purchase from this company. If you do your research, you will see. There are only 2 left in Ohio due to the fact that most of them have been shut down because they have been outed on the way they treat animals and where they get their animals from. Be cautious. Go to a shelter and get one from there, Don't believe me. Read all nine hundred and something reviews about Petland. This is Meant to help others from going through what 1 of my best friends is going through right now. Worst company ever!! Shame on you pet land for selling innocent people ill and dying puppies. I have witnessed this first hand.

Don't buy puppies from Petland. The puppies come from puppy mills and they come in sick. When the puppies come in they come in when Petland is closed because they don't want the customers to see the dogs.

Updated on 05/31/2025: I bought a dog and it turned out to be a Hermaphrodite Dog! I spend over 2 years fighting Petland and wanting half of my money back. Instead they charged me over 7000.00 with interest within their own bank and refused to acknowledged they sell inbred dogs. So not buy from this Petland. I am suing them this month in small claims and consumer affairs. I paid off the dog that cost me 7000.00 with interest and NOW I am taking them in front of a judge.

I brought my dog in for grooming with Michelle yesterday. He’s a 2 year old Pomeranian. He was booked in for a 3 hour appointment due to the fact that he was matted and she needed more time. I came to pick him up and I walked into the grooming room. She had walked away from the 3.5 foot podium she had him on and left him unattended with no collar or leash securing him. He immediately saw me and jumped off. He fell to the ground smacking his head and landing on his left foot. He was unable to move. I was saying, "OMG Nugget. Are you ok." He looked stunned and could not move. I yelled to Michelle to go get him and she brought him up to me.

I am a fur mom and have had two Yorkshire Terriers. We have been looking for a new baby to add to our family as Mollie is getting older. I did not want to wait until something happened to her to get a new baby as I do not want to feel like I am trying to replace her. I got a message on Monday that they had two Yorkies coming in on Tuesday if I wanted to make an appointment. So I made my appointment for Tuesday, May 17th at 5:45 PM. My GPS took me around the world it seemed and I was a little late. They understood and told me to pick out a room and they would bring her out to meet me. I was told she was white was that an issue. I immediately said no. Dahlia was so kind an attentive to me and "Lilly" as I have named her and made my experience a great one!!!! I will go back in the future!

Petland is over priced and not an easy process to finance, my sales person was Paris. She was very nice and helpful in trying everything possible to help me find a puppy that could be a good match for me and to be able to finance the puppy. I’m very pleased with the help I received from Paris.

Do yourself a favor and do not get credit through Petland! I utilized a Petland credit line to purchase my overpriced puppy mill puppy laden with medical issues. I paid the account off in two payments. A month later I received a derogatory note on my credit that I was 30 days late because they charged $10 for something that I was unaware of, after my billing cycle. By the time I called the company to clear it up, they racked a total bill of $47 which I had to pay to close the account. The dog was $5k... I certainly would not have allowed $10 to ruin my credit... Shady, shady, shady.

I got my hammy from here and I had to get it out of the glass case myself because the women working was too scared to get him out for me. Way too overpriced for hamster stuff so I got it at PetSmart and Walmart but they made me buy wet tail drops with my hammy and you’re not even supposed to give them those it’s bad for them. He was super red flaky skin, constantly grooming and itching himself. I felt so bad for him and I took him to the vet.

We purchased our GSD at Petland of Rockford IL a year ago. He was just diagnosed with severe chronic hip displasia, and neurolgical problems of the lower spine just before his first birthday. Petland would only pay $2800 of his $3500 expense toward the surgery and refused to cover the neutering cost, that was delayed till one year old due to him only having one testical drop, because he needed hip and neurological issues. They would only pay for one or the other. They said the lower cost was due to taking out the free stuff they included at the time of purchase.

Purchased fish cashier. Informed me that there was a 11 day return policy. Sounded great. All the fish looked good, By day 10 I lost all but 9 of the 16 fish that I purchased. Called them and they told me that their return policy was 7 days And I would have to bring in all the dead fish to get new ones. And told me they could do nothing. I spent a $100 On fish. Never again from them. Online Sellers have a better policy. I'm going a 100% online. FYI all the fish I had was from that store..

We went into the store on 08/13/22 just right after my mom passed away in the hospital looking for a furry loving companion for me and my 2 daughters. I fell in loved w Lola, a little Pomsky. We signed all the papers but we did not take her home that night because she was having diarrhea and not eating. We wanted to make sure she was O.K and taken care that night. We went next morning 08/14/22 to take her home, they said she was fine, just stressed….Hell no!! On 08/15/22 took her to the Bay Glen Vet. Still smelly diarrhea and loss of appetite….Stool sample positive for Giardia, a parasite….We went back to the store to complain and they said we should had gone to the vet they are contracted to in order to file a claim. That vet is in Bellaire, 1 hour driving from my home. Also, the vet certificate they gave me was from 08/05/22.

We bought our puppy from the Petland in Topeka KS in February 2022 for my birthday for $4543.30. She is an absolute doll and we love her! The issue is that Petland lied to us about the payment plan we signed up for. We had 4 different deferred interest options presented to us that we were approved for. We had one picked out that gave us a 18-months of deferred interest, but at the very last minute, the staff hyped us up about getting a Petland credit card instead. The Petland credit card is charging us an interest rate of 29.99% when the staff at Petland told us the interest would be deferred for 24 months on a promotional plan!! That is about $100 per month at this point! That means if we can only pay $100 a month, we will never get ahead on payments.

The treatment from this company was unbelievably unconscientious and wrong and it is hard to believe a company has made it this far without a morsel of compassion. A dog was seen at a store 200 miles away from the store that was attended. Made the mistake of signing up for credit and never saw or touched the dog other than over video on the phone. Realized that the decision was wrong because of extenuating circumstances soon after and before transfer of the dog to the store. NO turning back. They charged full price for the dog $7000.00 and continued to pursue the payment without any recourse or store credit. They kept the dog at the original store and sold the dog again for another 7K. Most unscrupulous deal ever been involved in,, BUYER BEWARE!!!! THEY ARE RIPOFF ARTISTS....