Petland

Once we get to the veterinary we explain our concerns to him, and he said it could be either giardia or tracheitis, which could be because of the contact to other dogs at the store, that the time we as a new parents get really concerns and debate whether we should do the diagnostics test to treat our puppy the right way, but at the same time, either disease have an incubation period of 5 to 15 days, and that was the 3rd day that Belle was with us, We called that moment at American Kennel Club, since the day before we finished the register and they told us our puppy has 30 day of insurance, once we explained the situation, they said they won’t cover the veterinary of any other test since the dog should be healthy since the day we bought her(which she is not) and then we decided to call Petland Kendall again. We explain the situation and they transfer our call to pet care solutions.

Once they pick up we talked to Anthony (at this time we were at the veterinary waiting to have a solution to see if they are responsible for the diagnostics test). We started a claim with him and we decided to make the test to treat our puppy the right way, we did the Giardia test which was positive, we sent Anthony the invoice of the veterinary and when home with our sick puppy, we started the medication as the doctor recommended, the next following days Belle keep coughing but now it's increasing and she now has mucus.

We keep trying to contact pet care about this matter, and on April 21, 2020 we called and the answer is that they won't paid for the diagnostic test since they only pay for medication that the pets might need, and how do you know if you pet need medication if you don’t a diagnostic test, and up to this date our puppy needs a follow up and to redo the test after we finish the treatment, and now we are trying to find the right insurance company for her but no company will pay for any gastrointestinal or pulmonary diseases because she has those conditions as a comorbidity. That’s means we cannot get a health insurance for our dog.

Our dog that was sold to us already sick. She is getting worse and worse, we contacted pet care on April 21th we called a total of 10 times, and the last called they told us that they will not talk to us anymore. That if we want we can take further steps with our lawyers, without any solutions on their part, they stopped talking to us altogether, and we have a contract signed with the stipulation about the warranty (attached below)that was the main reason why we bought our dog in that store, they are not answering for our dog. We know that in United States the law is respected and we know about the PET LEMON LAW in which protect the customer who is buying a sick dog, for which we need help in this matter, we don’t even have a services of the company from whom we bought it. Not even a complaint line on the matter

This was the last resource that we can attempt, we paid $5,060 for a sick dog without us knowing that she was sick. And now every time time that we try to call they denied talking to us because they said we have a lawyer which we don’t at the moment. After reading the contract you can see that it's said and I quote "should the veterinarian diagnose any physical health problem that will require further veterinarian care, you may bring your puppy to Pou Veterinary Group 11549 North Kendall Drive Miami, FL 33176 Phone: 305-598-1425 where all reasonable diagnostics and treatment will be at no cost to you."

It is stipulated in the contract that we signed on April 12th 2020. We have the contract and the paper work from the veterinary and we are asking for our rights as a customer on this matter and we have a confirmation from 2 veterinarians about the dog being sick before we bought her (attached below too). We even have a recording with pou veterinary where he confirms it.

On April 22, 2020 I have to bring my dog to the veterinary and he did blood work and rx and he determine that she is starting an infections in her lung that could be a bronchitis or pneumonia, and we pay 514$ in diagnostics test, plus the 90$ on the first visit. Petcare and petland denies to talk to us about this matter, and they send us to call their lawyer and we did but the number that they provide is not a law firm related to them. And this point our dog is sick and getting worse and worse And we don’t have a response for either of the companies. On April 30th we brought belle (our puppy) to pou veterinary and they says she is better even though the White blood cell count is elevating more, they did blood test again and fecal test, the doctor at pou veterinary which work with petland told us she is better.

(At this point your veterinary doesn't want to get involved anymore and sent us home, the next day Belle was getting worse, she is vomiting, having blood in her poop, she doesn't want to play, is totally lethargic she didn't even want to move, so in our eyes our pet is not fine or healthy as the veterinary said, we decided to ask for a second opinion and we went to Banfield hospital for an emergency visit, once there the doctor did a giardia test which was positive so that means she is still sick, and she advice another antibiotic for her lung since the one that your veterinary recommend have a lot of side effects on dogs, the doctor at Banfield says is not normal to t, has white blood cell elevation, that she has a bacteria in her body plus the symptoms that our puppy was having. I will attached the invoice and the doctor's note on both places.

The very next day Belle (our pet) started vomiting AGAIN, she has diarrhea with blood, she was lethargy and didn't wanted to play or move, we continue the medications plus we gave her fluid to avoid dehydration, since we didn't want to hospitalized her if it we could prevented since she is puppy and is still missing some vaccinations. Up to this date May 18 she is better but not the same. She is stopped taking the second antibiotic, but she is still dewormer and **, we are really concern for our dog. Multiple doctor has said now that she came in sick already. I will attach all the documentation, she have been taking ** for a month now everyday for 12 hrs. She still have a giardia positive. And Petland have never responded to this. We have a contract about a warranty is written. I will attached below so you can judge for yourself.

They are answering emails. Calls or messages about this situation. We had spend 1000$ on diagnostic plus 5,060$ on our pet for which they broke a contract that says that our puppy was healthy and she wasn't and they haven't pay for the diagnostic even though it is stipulated on a signed contract by our part and their part. Up to this day we have not answers from petland. We contacted a lawyer and she have been trying to communicate with petland for the last 2 weeks about the breach on the contract. NO ANSWERS on the part so far. It's amazing how bad this company have been dealing with this situation.

The tech came to visit me and Oreo and ask us about our visit today. I told the vet that Oreo is here for a checkup and she was having diarrhea. The tech took Oreo inside to weigh her and do an initial check. She had came back and told me that Oreo’s ear was also very dirty, and they needed to do a cytology on her. I had noticed Oreo ears were dirty back at Petland but all they did was clean it up. They gave me a bill for over $700 and being included was their pet wellness exam. I decided with my judgement I did which was necessary (Fecal exam, wellness exam, DA2PP vaccinations, Coronavirus vaccination, ear flushing, and their fee). Oreo was tested positive for the Giardia test and sent home with the antibiotics (**).

Within three days, I noticed her diarrhea was not getting any better and I called the vet. They told me since I did not buy **, a tablet to help her stool, she would not be getting better. So that Saturday, I took another drive over to the vet to buy tablets. The antibiotics was prescribed for 10 days and after the ten days were over, she still was not getting better. She was constantly thirsty, her urine was dark yellow, she was hardly eating, and her stool was soft/mushy. I was really concern and called the vet again and told them I needed another visit, since she was not getting better. She visited the doctor again on March 28, 2020. She was tested again Positive for the Giardia and now ear has gotten worse. I had asked the vet at that time, why could she possibly have it for so long?

For me, I don’t take her outside, she does not come in-contact with her feces, I clean her bowl every time she eats and drinks water, and I clean her toys. The vet told me it could have been from either where she came from and the bowls were not clean and could be shared, she came in-contact with another dog’s feces, or where she came from the breeder.

I had yet another bill and at this point, I was wondering at this point what was Petcare Solutions and Petland going to do to help me. Clearly, I gotten a sick puppy because there is no way it’s been almost 2 weeks from when I gotten her and she’s not getting better. I have already gotten in contact with Petcare Solutions before about my puppy being sick again and they said they would make a claim and reimbursed me for the Fecal test and the medications.

At this point, for two weeks and she was not getting better and for the amount of money, I am paying for Petland and the vet, I told Petcare Solutions that this was not fair to me and it was really taking a toll on me, my family, and Oreo, herself. The only solution Petcare Solutions had was they would cover directly her expenses for medication. I find that only covering the medication was completely absurd, considering I have to pay out of my own money for the exams. Petcare solutions also informed me that the end of March 31, they are no longer contracted with Petland Kendall location and I must contact the store directly. I find that a little fishy that now, I have to go through the actual store.

Again, went to the vet a third time on April 3, 2020 and she was tested again for the Giardia and came back positive again. This time, Petcare had said they would directly cover the medication. When I got to the vet, it was an issue for them. They wanted me to pay up front first and make a claim after to get my money back. I showed them the proof of email I got saying that it was covered directly through Petland and I wouldn’t need to pay for anything. After the tech going back and forth with Petcare solutions and they could not get anywhere, they said they would do it out of courtesy. I felt that a charity case. I did not ask for it to be a courtesy. I just want my puppy to get better and Petcare Solutions said they would take care of it.

I got my bill from LendingUSA for the first month to pay for Oreo. I noticed that the bill did not match to what Petland had told me. I called LendingUSA and they told me they charged a processing fee of $400. Petland never informed me that there was a processing fee I needed to pay. At the store, I was told my remaining balance is $4500 (since I put a $500 deposit) and I would not pay interest for 12 months. The representative from LendingUSA, said my balance is $4962.29 and I am still paying the interest for the 12 months.

It is, if I decide to pay in full before the 12 months, they would deduct the interest from what I paid in the beginning and pay whatever is left. The representative said that Petland never explains all the fees one by one and it is always an issue for them, since they have to explain it. Petland Kendall did not explain that at all. If I had known that, I probably would not have gotten my puppy. All these hidden details were not given, and I am really angry that the representative did not explain that. In a total of one month, I have been to the vet four times.

I still have not heard about my previous claims and I decided to do a follow up with the new contracted/Petland Kendall store. They told me they got the transferred files but do not understand what I need. I told them it was not fair they sold me a sick puppy and she’s not getting better. I asked what is it that they can do, and they had the audacity to tell me, the medication does not work in one day. She has been on the medication for almost three weeks now and she was not getting better. They literally have no answer for me.

April 20, 2020 is the day finally Oreo is tested negative for Giardia, after doing my own research and talking to another vet tech from a different animal hospital. Petland Kendall should be ashamed for selling sick puppies and not checking on them before they are sold. My puppy is not worth $4500 in my opinion with all the expenses from the vet, with their secret fees, like paying for the new mask they got and every time I go, it’s either a Biohazard fee or OSHA fee. The OSHA or Biohazard, I understand but why am I paying for the new mask they have gotten? The fact that their fecal exam and Giardia exam are two different test. When most places consider the Giardia to be a part of the fecal exam. It’s like an organized crime, since Pou Vet is contracted with Petland.

I have yet heard anything from the Petland store to see what can be done about my claims and that selling me a sick puppy is clearly not a price that should not be sold for. I want action to be taken and I should be compensated for the stress my family and I are dealing with. Petland should be stopped for selling customers sick puppies. With the coronavirus, people, including myself, do not have a job during this crisis to continue paying for unnecessary hardships that could have been easily avoided.

They had this boy for a bit. He was already close to four months old. I figured since he was a bit older, perhaps they wouldn't have him set at a significantly high price. I was wrong. $4,2999. I was astonished. I felt myself pulling away. I told the lady I wasn't quite expecting that. Breeders that I had seen had similar pups listed at $1200 to $1800. The most expensive I saw were $2,500. She asked me not to leave just yet. She wanted to work out a deal with me. She explained everything the puppy comes with. Puppy for a lifetime. If something happens to your pup, come back in and get another one without paying anything up to the same price as the puppy you purchased. Hmmm... Okay.

However, to qualify for said program, there are specific items that you have to purchase once every 3 months. Those products come out to about $60. Now, that's not horrible, but say a pet lives approximately 10 years. $240 in product a year, $2,400 over the cost of the dog's life. You might as well be purchasing another animal at that point. Then she explained that there is 30 days of pet insurance and the first vet visit is free. AKC registration and microchip registration is also included. Okay. I'm starting to understand the higher price tag just a bit more. Still not $4,299, but definitely understanding it a bit more.

I still tell her that $4,299 is not what we were expecting. Between $1200 and $2,500? Yes. Not $4,299. She asks me to stay put and says they will see what they can do. She tried to talk to me about financing the pup. I'm not for that. I'm making sure my credit stays intact for the purchase of a home. I'm not looking to have my credit run or used for anything else because I'm carefully managing my debt to credit ratio. Okay, fine. So she steps away again. This time she tells me to pay down as much as I can and come back in a few weeks to pay the rest and bring pup home that day. They even lowered the price, but it's not like they lowered it by a significant amount. Still close to $4,000...

By this point, I can bear to put this boy back in that glass enclosure. I can't think about how long he will be in there. At almost 4 months old, he's running out of adoption options. Then what? So I shrugged my shoulders, caved, and said ok. Trust me, they will get their full payment as agreed upon. I'm not looking for any kind of mess or trouble. Where I ran into my first issue is when I called to transfer the AKC registration. I was told that this boy's high price tag was because of things like pedigree and AKC registration. So, why am I being told by the lady on the phone that the AKC registration is going to cost me an ADDITiONAL $368?? Are you serious? I hung up.

So, overall, the staff was friendly if a little on the salesy side (no fault of theirs, it's their job). The dogs all seemed playful and healthy (I feel for those of you that have mentioned sick animals). The place was clean and staff seemed fairly knowledgeable. However, I did NOT like that there was an additional cost added on that I was not told about prior and I am now debating what to do about that. (No worries. I believe in pets for life and I don't plan on getting rid of him just because of this issue).

I was also a little shocked to see that they had this pup on food with such a high protein percentage (Danes need protein primarily from meat, but that does not mean the food itself should have a high protein percentage. Ideally it should be around 26% and this was WELL above that). He was a bit on the underweight side (hip bones and rib bones showing). I've had him about a week, but he's gained enough weight that you almost cannot see his hip bones anymore. We switched him to food more befitting to a growing Great Dane puppy and he's doing quite well with it. Therefore, I realized the staff didn't quite know enough to give him the proper food. Again, nothing against the staff. Deep familiarity with the breed helps. So, overall, this review is not necessarily a knock against Petland at all. I did not have a bad experience.

I am just disappointed that the high price tag is unreasonable when you really aren't getting much of what they are telling you unless you are willing to pay out an additional $2,400 to $3,000 on top of what you spend on the dog itself for a grand total of what could be $6,800 to $7,200... THAT is where my problem lies. Nothing against Petland, but my recommendation to you is that you familiarize yourself with the breed. If you want one, find a breeder that makes you feel comfortable. GO LOOK AT THE PUPPIES AND PARENTS! Make sure you are NOT purchasing from a puppy mill (yes, I've heard the stories about Petland). Select your pup and pay less than what you would pay at Petland. Take the extra money that you would have spent at Petland and save it for vet bills. Great Danes are a big responsibility. Easy going, light-hearted, and gentle, but still a big responsibility. So, save that money for your precious 4-legged pup.

Then before we got home some guy called me on the phone to see if I wanted to give 3,000.00....I had offered 2,000.00 and that is alot considering no pictures of sire or dam. FYI if you are a breeder and have a puppy at Petland as of 1/8/20 for sale, if you turned down my offer of 2,000.00 ok but I bet you never got a call period. This place is horrible, he yanked her back and ok fine. They don't care about these animals. If you are a breeder that uses them, you don't care about your babies either.

Please tell me your "Great vet" looked at her and has done nothing?!! HORRIBLE how these pups are treated. There is no medical care here. It's for money only. No one could answer me what happens if she doesn't sell? What happens when they aren't puppies anymore? Staff was young but sweet. I know they are just doing their job but I have pics.. This puppy, along with the others, deserve a better chance at a home and better medical care 100%.

A few months later my bird died unexpectedly. I came home from work and found him lying on the floor of his cage. When we called the store they told me if I took him for his mandatory vet appointment within the 4 days required. I pointed out I was not told that. They asked me if I read my papers. I said, "Yes it says I get a complimentary vet appointment." They said, "Yes that is the mandatory vet visit within 4 days of purchase." They then said did I read the warranty. I said where I find that. They said, "Look in your papers you were given" that I signed off on it. I then told them I did not have copies of any papers with signatures.

They told me the manager would contact me. He pulled my papers and said, "You signed it and was provided a copy." I advised that I told the person taking my call that I did not get a copy of that. He said that there was nothing he could do and I had to call the warranty helpline. They basically told me the same thing the store did word for word. In the meantime we purchased another bird because my husband was so heartbroken. Since then it was already past the 4 days for the vet visit and that voided my warranty on that bird as well.

Keep in mind we purchased these birds in two different Petland store locations both with no warranty. The Petland in Hoffman Estates never had me complete any paperwork for my second bird. It did not dawn on me until I was speaking with the warranty department that I did not have papers for this bird either. When they give you the booklet that you get with your bird it only states what they are giving you with your purchase. Is a complimentary vet visit, free bag of bird food, free nail and wing trimming, etc. Never does anything tell you the vet is mandatory.

Now after that, I checked the list of Vets they want to send you to and my vet is listed. It is the same vet where I take my dogs to and they say they don’t specialize in birds and they would not be able to know if the bird has any congenital defects. They can only look at the bird and trim its nails and wings. The second bird that was purchased to replace the first bird died on 11/25. I am again out of bird and heartbroken and Petland has nothing they are willing to do for me besides tell me about paperwork I do not have. In my opinion, they are selling unhealthy birds. How can two birds be purchased from two different Petland location die within a few months of me getting them. They just tells you these birds not healthy.

I DO NOT RECOMMEND THIS PLACE TO ANYONE! Not only did this all happen but now have a vet bill of 5k and most of all the emotional distress this has taken on my sister. I will get my voice heard and hope no one else gets taken advantage of! You all should be ashamed of yourself and the inappropriate little boys you place in a store manager role who sent explicit texts to my sister's phone. Governor yourself a accordingly as a suit will follow.

They put you in a cubicle with the puppy you choose and leave you there for a really long time to bond to the puppy. Then they eventually come back and you ask how much and they leave for another 15 minutes and finally come back and give you a big speech with a booklet telling you everything the dog comes with. The sell it great- it sounds like a great deal. At the end they drop you with a crazy high price (like $3,000). Well I ended up falling into this and bought a puppy from at that price but I paid for it on a credit card instead of financing it (thank goodness I did, read on).

So they rushed me through the paperwork (READ THE PAPERWORK). They say there is a 48 hour return policy (which of course I didn’t read) that states you can return the puppy if within the 48 hours, but the kicker is that they will only refund you 50% of the puppy price and subtract about $150 for a “microchip fund”. After having this puppy at home with me I sadly realized that my complex would not allow me to keep him. I freaked out and called the store back about 12 hours later then today to ask them about returns, they told me nothing and referred me to a help line.

I called the help line and after about 35 calls someone finally answered and told me that I could return the dog but I would only get 50% back minus a microchip fee. I had no choice at this point so I agreed and she said she had to contact the manager at the store to schedule a drop off time and that she would call me back. Well almost a day later she never called me back so on Sunday I chose to go to the store myself (Sunday would have been my 48 hour mark). I drove to the store with the puppy (and all of the extra stuff he came with, including the crate, etc.) and the manager was there and she said that they never called her and that she would be the return. She then told me about he 50% back thing and I agreed. She did the refund and now I’m laying about $1,700 for a puppy I don’t own. They only care about the money.

I’m heartbroken because I can’t have the puppy and I’m now in debt because I have to pay this money for a puppy I don’t even have anymore. I don’t want others to go through what I went through and the only reason I bought from them is because I didn’t do my research first. PLEASE RESEARCH THESE PEOPLE and DON'T DO BUSINESS WITH THEM.

I’m sure if you're here you’ve read all the horror stories about sick pets and how they won’t live up to their warranty and I completely believe them because these people screwed me over too, they have really gotten it down to the small print and know how to get their money. Also, IF YOU FINANCE THE PUPPY YOU CANNOT RETURN IT UNDER ANY CIRCUMSTANCES WITH THE 48 HOUR RULE. They will not give you your money back at all in that case.

I really hope I saved someone the heartache I’ve been through and I really hope this place gets shut down in the future. My heart breaks for these animals because they shouldn’t have to be associated with such a terrible business and locked up in those cages all day. I don’t care how many times they clean the cage or what they promise that they do- they are crooks and they shouldn’t be open. I also doubt their puppies are from legitimate breeders. My dog did not look to be a full bred so I doubt it and I’ve heard the same from many other people as well. If you're already trapped in this predicament I’m sorry you didn’t read my review sooner. These people need to be stopped!

1) PEOPLE DESPISE PETLAND. After buying puppies from here and telling people we got them from Petland, many people pointed out that Petland is the WORSE to buy from because people get sick puppies AND the puppies come from PUPPY MILLS. I didn’t know about this stuff till after purchasing two puppies. Please do your research on puppy mills because you'll see the horrible conditions the dogs are kept in which leads to infectious diseases and birthing defects.

2) UNSANITARY CONDITIONS. The puppies we bought from Petland in Waterford Lakes came to us sick! After 2 days of having them they became very ill. Took them to Petlands "Referred Vet” of choice and we’re immediately hospitalized for CORONAVIRUS. Then after 2 days of being quarantined, the Vet called us to pick up the puppies because ALL the pets that they had under care were all infected with coronavirus from PETLAND! Our dogs were what they said, “the healthiest sickest dogs” at the vet and that they needed to send them home to make room for more SICK PETLAND PUPPIES.

3) SICK AGAIN. So after we pick up the dogs from the Vet, we had to administer the medicines ourselves since they were kicked out. We had to give them 5 different drugs TWICE a day to both puppies for 2 WEEKS! So we’re like okay, if this will get them better, we love the puppies. So we do that task for two weeks great, the puppies are looking and seeming better. Now we bring them the day after for their follow-up appointment, just to find out that the puppies started right back up with their symptoms of coronavirus a few days later. After this point, two weeks of medication did not work and therefore my partner and I decided we would not be able to continue the care of sick puppies. We therefore call the owner of this Petland, his name is TJ. We asked for an exchange or return of the puppies and he declined to do so since the pups were not "deemed unfit for sale" and it was out of their two week policy.

4) TERRIBLE OWNER. The owner of this store, TJ had declined any services stating he would do us a "FAVOR" and pay for 2 rounds of their medicine.... WORTHLESS! This is not a favor when you sold us sick puppies! We're making a move now and therefore the dogs would be out of Petlands coverage. So our last stop was to see a VET outside of Petlands coverage and once doing so, the vet deemed the pets unfit for sale UNLIKE the Petlands referred vet did. But it was useless as it already went past their 2 week policy. We refused any "favors" from TJ the owner as he at this point was USELESS and UNHELPFUL in giving us a great experience with adopting puppies.

It was a terrible choice to begin with to adopt from here but it was even more TERRIBLE EXPERIENCE to have dealt with the owner. NEVER AGAIN will we deal with a puppy store. Please buy your pets from a Humane Society or Reknown Dog Breeder! Thank you for reading, I hope this helps someone out there and spread the awareness of Petlands dog abuse and terrible customer service.

We spent many thousands of dollars trying, in vain, to make her well. It was probably sheer love that kept her alive for five years. She died the other day. The infection that we fought so hard to cure finally took her life. In spite of all the worry and heartache, she gave us more love and joy than you can imagine. I can't speak for all the pets, but in our case, our beloved little pug was ill for her entire life. We tried so hard to save her. Family was afraid to come over because they worried they would catch her infection, because as I said, humans can potentially contract it. But we loved her too much to give up on her and we took that chance. Oh how our hearts are broken now. Oh how we miss her.

We would not even consider another pet from Petland, based on our experience. They did refund half of the cost of Polly. But as I said, we spent many thousands in our failed attempt to make her well. Well worth every cent, because the love was tenfold. But we worried about her for five years. We were relentless in trying to find a cure. And now she lies buried beneath a tree in our backyard. It's just devastating. I will miss her for all of my life.

The store near my home is small and there's a HELP WANTED sign in the window, despite the fact that there were like, five employees on the floor standing around doing nothing. Their actual supply selection is very minimal and it's clear that the primary goal is to sell dogs that I'm sure they harvest from sketchy mills. The store itself also looks and smells dirty, especially in comparison to Petsmart or PetCo, which offers a lot more in terms of stock and don't actually require you to take out a small loan to adopt a pet. You're better off getting a dog from a qualified breeder or a shelter. You'll spend a lot less money and end up with a healthier animal.

Petland, in Overland Park Kansas, allowed me to take my male in with me to pick her out, and they treated us with the greatest of care. Explained everything thoroughly. Answered every question I had and never tried to pressure me or rush me into a decision. The helper, Dean, Explained the process they go through to bring in the pets. Assured me that if she was to get sick, or suddenly die, she would be replaced. I looked at her records. They had weights, shots, temps, everything I could imagine needing. Though the price was a little steep, and I certainly could have knocked off a few hundred by dropping some of the perks, I chose not to.

I was able to get approved for a credit line I can afford to pay off in 2 years, and my home is more complete than it has been in years. I've been criticized for buying a "shop pet", being accused of supporting someone's puppy mill but In all of my research I have not found any possible truth in this statement. Petland really does care about their pets, and though sometimes they have too many puppies in a single cage, the puppies are the happiest and healthiest I've ever seen. I am totally, and gratefully happy with my decision, to buy from them.

NOW, for anyone considering a private breeder. I've done that too. Spent $350 on a yorkie, was lied to about his shot record, he caught or had parvo in less than 5 days and I spent another $1500 trying to save him. The breeder proceeded to move during his 3 day dying period in the hospital. I will always trust Petland over a private breeeder. I accepted the responsibility of what is required of me to fulfill my end of the health contract, and she has already been to the vet twice and deemed very healthy. She is smart, intuitive, and friendlier than any tiny toy dog I've ever seen. She loves all animals and people of every age.

Petland did very well to socialize her and keep her healthy. I've had my little Adrian for 3 1/2 weeks and Rocky loves her. I absolutely recommend Petland to anyone who is on the fence about where to go for a pet. They have a quick credit approval process, and though a puppy may cost you $2800, they give you 2 years to pay it off. It could not be simpler, or more secure when you need the promise of a completely healthy, happy puppy.

I adopted a Shiba Inu from Petland 2 years ago, and she is honestly better behaved than the male Shiba Inu I got a year ago from a breeder. The worst “health concern” she’s had so far has been an inverted vulva that they can fix with surgery and warned me may cause UTIs in the future, but so far we haven’t had it fixed and she does just fine.

The only reviews on here I agree with is that you should be able to take some things out of the adoption package if you don’t think you’ll be using it, but they are very upfront about what you’ll be getting and what the costs are. So even if they can’t remove certain things from the package, you know what you’re paying for and you knowingly agreed to pay for it. So calling corporate and trying to work the system after you’ve knowingly signed the contract isn’t going to work here, Karen.

Another thing I agree with is that the cages are too small and seeing the puppies in them makes me sad. They do need more room to roam and play, so I am always supportive of that. But implying the dogs are starved? Please. I worked at a doggy daycare where plenty of well-loved and well-fed dogs ate other dogs’ poop, and yes, one of them ate it straight from the dogs’ butts when she realized she would get scolded for it and was trying to eat it ASAP before we could get to her and stop it. My childhood dog growing up would eat his own poop sometimes-something that dogs are known to do out of instinct. Dogs are weird and sometimes gross like that, but it’s not a sign of malnutrition and it doesn’t mean that they’re not being taken care of.

All in all, my experience with Petland-as an owner who read their contract, took on the ownership of a dog responsibly, and didn’t try to swindle the system-was very good and I honestly don’t regret anything about my decision to shop with them, because now I have my beautiful Shiba Inu, Yuki-who gets compliments almost every time I walk her and who is my best friend and a good big sister to her little brother.

Please know what you’re getting into when you buy a dog, and then maybe that $2500 bill when you try to return your new friend from Petland will be a good lesson to you that you can’t just throw away a pet when things get hard. This whole review list (with a few exceptions I’m sure, though none that I’ve seen so far) just sounds like a lot of finger pointing and customers not being able to take responsibility for their own ignorance and laziness. Petland is fine, it’s the customers that suck.

After we got home, we reviewed the receipt because we had thought we were charged too much. We reviewed how the amount we were charged did not match what we were told was the price to purchase. We had to make a return trip because the cage supplied to us was a returned item with a missing piece. Then they sent us home with a cage for a 100 lb animal instead of what we needed for our 6 lb animal that will only grow to 17 lbs. We questioned the receipt charges and was told we had to come back another day to speak to the same salesperson. We returned the monster-sized cage and ended up with a defective one that we kept anyway. Corporate alleges they looked into our over-charges and said it is a done deal. We were told we needed to purchase bottles and bottles of "necessary" vitamins to adhere to the dog's "warranty" but we do not need them and want to return them.

Corporate says they are not returnable since it was part of the "package" we bought. When a business treats humans this badly, how good do you think they treat animals? PETLAND is staffed by Thieves and Scammers verbally Abusive to Humans (lies are abuse) so we can imagine they treat animals the same way. Instead, visit an animal shelter to adopt or ask your friends and neighbors for a referral to an honorable breeder. STAY AWAY FROM PETLAND! Do not do business with ANDREW in the Fairfield store because he lies and then conveniently "forgets" to give you the written estimate of charges! Do not do business with MARCUS in the Fairfield store because he masks his deceptive lies as just innocent ignorance!

On Sunday around 1:30 pm I arrived at Petland explaining the situation to Olivier and Stephanie (Store Manager) about my son’s allergies and the reason why I could not take the dog home. I was told because I signed papers I would be unable to return the dog and I will responsible for paying $2500 (half of the cost) for a dog per their return policy. Due to I was not returning a dog because the dog never left the store and was never in my position I should not be responsible especially since my son is allergic to the dog. There is no way I would risk my son’s health and take a dog home knowing he is not allergic to the dogs’ saliva.

After speaking with Stephanie (Store Manager) she advise me to call Solutions, a warranty company that can help with my situation. After speaking with Solutions, they told me it was nothing they could do. The rep was very rude and after learning the rep was called by the store prior to me calling I know the store manager Stephanie told advise the rep what to say in order for me not getting a refund for a dog that never left the store. At that time I ask to speak with a manager from Solutions and the rep advised that her manager could not speak with me and would return a call in 48 hours which I know is after the return policy time frame. I knew at that time the Petland store and Solutions were working together so the reverse charges could not be made to the Petland credit card.

I also asked for the managers name and the rep told me that she does not know the manager's name and it could not be given to me. With my past history of working in a call center, everyone knows their manager name and it should always be given in the event there is a problem that needs to be resolved. I am extremely frustration with Petland. I understand their policy for returns; however I did not make a return. The puppy never left the store and was never in my position therefore a reverse should be made. I cannot believe Petland would make such a policy to get over their customers in this manner.

Yes there were people on the floor but were too busy talking in a group amongst themselves. Anyway the little grey puppy instantly ate the other puppy's droppings as it came out of his bum. Not even giving it time to hit the ground. I apologize for the description but this was real life. These poor animals are being unfairly kept in little cages even 2 to 3 per each cage. With no open water bowls but rolling balled water bottles. These are puppies not a mouse, ferret or bunny. With no option to food. Yes they may have feeding times but as an animal mom and as they tell us before we buy. They are a handful and are very expensive. If you as a animal store can't handle your retail. With your discounts and can't properly take care of these poor babies. Which is livestock!!! With emotions and feelings you need to shut it down. I'm am sick at what I saw today as should any employee that works for you with a heart.

The next morning, the puppy was still very lethargic. We decided we were not going to be able to continue to care and pay for a puppy that was ill. I contacted Petland and was told to call Solutions which deals with their warranties. I was told I could return the puppy and pay a 75% administrative fee or get a new puppy. Very sadly, we decided to just return the puppy before the 48 hour mark. When I arrived at the store to return the puppy, Solutions had never contacted the store to let them know of my decision. After a twenty minute wait, a woman tells me I will be refunded a total of $425.01. I asked many times how she came to these numbers. I was told I would only be refunded 25% of price of the puppy, which was $2100. So I expected $825 to be returned to me. But this was not correct.

She said I needed to pay for the used merchandise for the puppy. We had only used some of the toys, the leash, harness and two days worth of food. This did not add up $400. She said the only way to dispute this was to call Solutions again which I had already spoken to three times. The only way to get a full refund was to have a vet say the puppy was deemed unfit sale. Interestingly enough, the same vet we were told to go to is the same vet that issues the health certificates at Petland. There is no way the same vet that said the puppy was fine would ever go back and say now they are unfit. I signed the paper to receive a total of $425.01 back. My family and I lost a total of $2823.24 for a puppy that was sick which broke our hearts and my children’s. Please do not purchase a pet from this place. They are running a scam selling sick animals and will not return your money. They will simply offer you another animal that is sick.

A few months later, I noticed a Shiba Inu on the website had been there for about 4 months already. I wrote a complaint about being lied to about the Huskimo and mentioned the Shiba Inu "Smokey". Instead of responding or taking ANY RESPONSIBILITY, they immediately changed his name on the site from "Smokey" to "Cinnamon" (because we're stupid right?). This concerned me quite a bit because to me it seems like they're covering something up, and regardless of how much I hate buying another dog from these disgusting people, my fiancee and I went in to see him after discussing it because we believed he wasn't taken care of and we could give him a good life.

Fun fact - he wasn't taken care of. He is extremely tiny and skinny in person, dehydrated, malnourished, darker no-shine coat, and they left him in a play pin by himself with no water for an entire day. We ended up taking him to give him a better life as no dog should be in this condition, while basically being just as rude back to the staff as they were to us (they treated us like ** the entire time for asking about the puppy and why he seemed sick and consistently repeated "they come from 5% breeders, I've been around a lot of Shibas, they don't look like this) and got them to mark him down by about 3k (lower than a standard Shiba breeder). After just a few days out of there he is eating, being lovely and playing. He will get a lot of TLC even if that means medical bills for the rest of our life (AND DO NOT USE PETLAND VETS).

Lesson: These people stay in business because we feel bad for the dogs. I can promise you I will never ever buy even reputable sealed-bag dog food from this place. Don't ever buy a puppy from here, don't check it out, don't go into the store. Stick to Shelters and reputable breeders if you want a puppy. These people at Petland are horrendous creatures who are only interested in profit.

Most importantly, it would appear the Petlands in Las Vegas do not care about their dogs. We had bought a dog (I will omit breed, etc) from the Petland in Summerlin, Las Vegas, NV. What initially was a happy experienced turned potentially bad very quickly. Our dog came home with a handful of sicknesses that generally affect dogs who aren't taken care of well in their crates. Many gastrointestinal and stress related issues. After numerous vet visits and hundreds of dollars we nursed our dog back to health and they are now as happy as ever. Unfortunately, there is some lasting damage -

It is very clear their attending staff abused the puppies. Our puppy is very afraid of a lot of different things including crating, baths, dryings, walks, etc. Over the last year we've been working with them and they are getting better. To me this is a clear indication of signs of abuse. My best guess is they chain the dogs in a tub and hose them because they have to get through so many dogs so quickly. I can't confirm the puppies come from mills. Our breeding paperwork was in order and the breeder was licensed. This seems to be franchise dependent. To people wanting to buy a dog here - you are RESCUING a puppy. I am unconvinced this company cares about their animals.

We went thru customer service they provided which was a third party. Fast forward was told we was at the top of ladder and nothing they can do. We love our dog of course but paying around 4k for a mix dog sucks. We offer to pay for DNA test was told it wasn't enough proof. Their own vets told us she was mixed with something. The third party said best thing was go after the breeder. Which they say was AKC approved. We talked to lawyers and was shocked that the fight of the case will not be worth it in comparison to the fees. So dont go there Batavia Petland in Illinois. Sad thing we brought our 1st dog from Perland Chicago Ridge and received the exact opposite. Convinced that all their dogs are from mills or basements now. Dont waste your HARD earn money. SCAMMERS!!!!

I filed complaints with Pet Solutions and two government agencies. I also contacted the police as 5 days have passed and my complaint/request has not been addressed. I keep getting the runaround. The lender which whom the store set up financing with said they would gladly cancel the financing if the store would call and authorize it. Out of greed the store will not. I can’t bring the dog back as pet solutions said it will be viewed as surrendering the dog which no refund can be given. My kids are terrified. I’m so upset this has been the worst experience ever!!!

The Clerk asked if we wanted to play with him, we couldn’t resist this handsome boy. We became interested and then we asked the price. The price was $3500, sadly as much as a wanted him that price was too much and we left the nameless pup there. Went home empty that night. Thru the course of the week I called consistently to see if we knock that price down and they wouldn’t budge, but for someone odd as it was meant to happen this beautiful boy we seemed drawn to and needed to have. A week passed and we went back and paid the overpriced and for sold on there their lies and deceit of how he came from a reputable breeder.

We took Milo as we named him at 10 weeks old to join our family and as he was sold to us as they said in good health, simply this wasn’t the case, Milo was sent home with 2 medications. On was a cough suppressant and another was an antibiotic. Being a first time owner and lack of judgment and being so naive to the lies that were sold you thought that what they and the owner told you that it was legit and they didn’t use bad breeders. From the day Milo came to us his life would be cut short and the first year of his life before his first birthday Milo, suffered with pneumonia, démodex mange, seizure, countless emergency rooms visits, oxygen chamber visits for oxygen. Spent June 2015-2016 on medication daily.

Finally late 2016 we took Milo to Madison to see what was the wrong with Milo and why Milo suffered from respiratory distress. His primary vet and vets before that visit to Madison all thought he had scar tissue damage from when he was young from the severe pneumonia he had. Well seems it was uncovered by a laryngeal exam that Milo was born with congenital laryngeal paralysis that was bilateral and his intake of air was like the size of straw opening.

Sadly that disease was not typical in a Siberian husky. This was more an older dog thing that could happen, Milo was 1 in a million to this occur. Sadly this disease would and could one day suffocate him to death. We after learning what was the fate changed our lives with Milo to let Milo have a good life of what he could filled with so much love and what he could handle, he was babied, fed at height level, to make eating and drinking easier. Milo was bought a dog stroller to go on walks he enjoyed that he couldn’t handle. Milo knew his own limits when he needed to rest to catch his breath. The year of 2018 we saw more difficulties with him getting out of breath more easily than the years prior.

Well many were amazed Milo lived as long as he did, we really hoped he would have lived more years. In winter of March 2019 we decided to see if we could improve and give Milo more help to breathe and better some quality of his life even if it meant a few more years, Milo deserved the best that could be. We took him to Madison to get what they call a laryngeal tie back surgery to permanently open one of the paralyzed folds. The prognosis was high. He would be good and all would be successful and it would give Milo back what he so deserved and should have had. An exam was performed 2-28 by the specialists and surgery took place 3/1. Surgery went better than expected, however this is how the story ended.

Shortly 5 after surgery Milo went downhill and suffered a cardiac arrest 2 times and God took and called Milo home. Life support was used and CPR was performed, but our precious Milo was called to the rainbow bridge and God's world. So for those that think Petland and the lies and deceit are worth it we ask you. Is the price that our boy endured worth the endless heartache that you will feel forever. So ask this. How much is that doggy in the store? Can you put a price on the loss of a pet you love like your own child and the selfless love. Milo paid the ultimate price because of some selfish Amish couple from Oswego Kansas name John **. All for the cost to breed and not care of the harm it will cost a family and shame on the Petlands that lie and deceive consumers.

We uncovered the lies and true heritage of Milo and where he came from and how he came to us, I never saw the parents of him and sure the dreadful conditions his mother lived in or father, I am sure to bet they aren’t alive either. Many would think we deserved this. See he was from a store, key note I got my money back for Milo after I fought and found the lies that they sold us when we got him months later. Again how much can you put a price on something so special you love as a child. We wouldn’t change doing it over again with Milo, Milo was meant to be found.

Milo had a big purpose and that was to educate the public and make others aware where those animals come from and open our eyes to the horrible tragic outcome that can occur all for profit and lies, open our eyes to the pain the their parents Endure with no love and freedom never have a loving home, bed, good vet care, a warm hand. The parents breed and then can have medical issues or disease passed to their puppies and can eventually lead to the sadness we got that Milo's genetic line gave him which ultimately gave him a short end. If you choose to not adopt find a reputable breeder in your state and make sure to see the parents.

Read and educate your self if you want a purebred dog, check the place out, go to a shelter or foster, save a life and make a dog happy and stop the hurt of the parents and the greedy pet store owners and bad puppy mill breeders that don't care because it’s all about profit. Milo had a story and a purpose and that is why he was chosen to be found by us to educate others and shut these pet stores of Petland down and countless others. Milo condition has helped the Madison school with his condition and will help other dogs with this progressive disease maybe have a chance. In loving memory of Milo. 4-6-2015 to 3/1/2019. Share his story and help educate others so they don’t ensure the heartbreak.

In Monday morning, we found out we could not keep him. We were heartbroken. I cried so hard the entire eat to the store. I couldn't even go in. My husband took the puppy back to the same guy who sold him to us. Now we are getting bills for $3000 for a dog we don't have. When we call Petland, they called me a puppy abandoner. We have called several times and still they start the conversation by calling us names. I wouldn't buy a chew toy from this company, let alone a living animal. When I told the solutions manager that they sold the dog to another family and essentially got $6000 for the dog the guy said, "Yes, yes probably." Unbelievable! Beware!!

So today, just to see what happens, I went back. The boxer was sold but I asked to see the Rottweiler pup they had. Juan brought him out and placed him in the play area for us to check it out. He said the pup costs $5400 (yeah ok!). When I asked him for details of where the dog came from he brought me a copy of the health certificate and documentation of where it was breed. IOWA! Home of the puppy mills. He also gave me the “top 5% BS story”. I asked him about the certificate showing that the dog was checked for hip dysplasia but he had no idea what I was talking about. Clearly he didn’t know what hip dysplasia was. After I explained it to him, I asked him to tell me about how the company would resolve or honor their warranty if the pup developed severe dysplasia. All he could tell me was that if the dog died within the 1st year due to genetic conditions they would replace the dog.

After much wasted back and forth with no clear answer, he told me that if I were serious about the dog, he said...”Between you and I, I’ll throw in the crate, toys, some food and bowl at no charge (valued at $400)”. BS!!! As I walked around the store, there’s an area in the back with a display of the same items he said he’d give me for free on the hush with a big sign "FREE with dog purchase". WTF!

For $5400 they better guarantee me that the dog craps gold nuggets and pee’s Champagne. They better also guarantee a champion bloodline from a real breeder. But more importantly, stop lying to make a sale. They prey on the public who hasn’t taken the time to better educate themselves on how or where to buy a quality pup. Most people have no clue how Petland is the largest retail seller of pups who come from puppy mills where they live in deplorable conditions and where adult dogs are like machines that simply manufacture litters. The ONLY reason we went there was to see if my daughter would have an allergic reaction to the dogs. I will never buy from them nor do I recommend anyone buy there either. You can buy a high quality pup from a reputable breeder for about half the price (or less), even if you have to drive out of state or just a few mins or hours away from home. Very sad.

When we were filling out paperwork, we were told by an employee that there is a 48 hour return policy. They said that you could either get another puppy or kitten or have in store credit. So that to me means another animal or anything in the store. However they tell me later that no, it's only towards another animal. That is simply not an option for us and I'm sure other people as well. So they expect us to pay the whole loan amount for absolutely no goods in return! So trying to take care of the situation I talked to Solutions, which is their third party customer service, and they were not helpful.

So we called the finance company itself and unfortunately they had no control, but said that Petland has 100% ability to void the contract or work something out with us. However, even after calling probably over 50 times total in the span of a week, leaving messages, and asking to speak with a manager, I still haven't been able to speak to a manager. I also asked to be connected to the owner of the store, but was told that wasn't an option. The owner clearly doesn't pay attention to anything going on involving the store. All this company cares about is getting money and nothing else. They don't care about their customers or the animals. I wouldn't recommend this place to anyone and will talk anyone out of shopping here!

Took her home and the phone calls started. "We forgot to have you pay this..." And the calls kept coming. Every time I would try to make a payment on their site it would say I hadn't been paying and need to call. So, every month I have to call and argue about my payment amount. They want me to pay over $400 a month. I make less than $800 a month. Now they are threatening to sue... Go ahead. I own nothing!!! I still make my agreed amount of payment, and that's all they can have. Now, Karma is a lovely dog But they gave me the option to return her in 30 days. On the 28th day of arguing with all the calls for more money. They tell me I only had 24 hours to return her.

Do do yourself a favor and never and I mean never buy from them. BTW, she has issues with some sort of genetic psoriasis. I can't remember the name. And it leaves her smelling worse than a wet dog. She has medicine and weekly baths to help. She is supposed to be long hair, but it's not. It's slowly coming back after she lost about 80% of her hair. This will never end!!!

After leaving this post on their Facebook page and on Google maps a "customer service rep" from Petland finally called me. They were not based in the Joplin store (had never been there) and simply told me they could do nothing because I had signed papers. I agree, I did sign papers, based on a clear oral explanation from the Petland associate who sold me the puppy. My wife heard his explanation as well. One of the worst parts is that I still have not been able to talk to a manager at the Joplin store despite promises that he/she would call me. I guess the moral is Petland will tell you absolutely anything to make a sell (the associate also told me he thought the shots were included...they weren't, but that's a different story). Read everything! (I admit that was my fault) Last and most important, DON'T GO TO PETLAND! Find a breeder, buy for half the price, save yourself time, money, and a headache.

We spent several hours here because we were doing our research on the company and were torn between the love we quickly developed for the sweet puppy and how ridiculous their prices were, knowing the money we would spend on her ($4000) would be reinvested back into their company supporting their puppy mills which everyone knows they use. As we sat holding the puppy deciding what to do, the store hit their closing time so we were the last customers inside. We could hear a worker in the back screaming and cursing at one of the puppies following by the puppy screeching and crying for help. This was the last call that made our mind to not purchase from the company because would be supporting their terrible business. We left heartbroken because we fell in love with the Eskimo pup, but we couldn’t give them our money so they could turn around and use it to buy more puppies which will also be neglected.

The employees are very pushy and lacking of patience. I felt like I was at a car dealership. They also have a fine print in their terms about what is actually under "warranty". Ask to see it for yourself. Also ask to see the animal's certificate and breeder information. You will learn that most of their puppies are from Iowa. If you pay even more attention you'll learn that the breeder doesn't actually exist, instead it's a Petland "breeder" aka puppy mill. Another observation is that all of the puppies smell the same. It seems that they use some sort of fragrance in attempts to mask the uncleanliness of the neglected animals.

Please do not go to this store, it is a true heartbreak factory. When I said goodbye to the Eskimo puppy she cried as I handed her back to the employee. It's incredible how on Google reviews they have a 4.7 out of 5 Star overall review but have straight 1/5 here. I encourage everyone here to spread the truth about this company. Most of the puppies they are selling are sick and so many are passing away once placed in homes. This has to stop.

After the 5th day, puppy was taken to vet & found out he only had one testicle. Called & told them about this and was able to return dog to them (at their Round Lake Ill. Petland). I did not want to give the dog to a shelter & felt it proper to return. Although now we are stuck with over a $2500.00 bill for a puppy we had for 7 days, owner Adam (owns both Racine & Round Lake Petlands). was not sympathetic towards our plight and would not do a refund. I have no recourse but to find an attorney now to help us out. WARNING TO ALL: By using Petland's financing, be careful. A puppy listed at $2400.00 will cost you at least 3914.00 over 3 years at minimum suggested payment, and at minimum required payment, $6156.00 and take 11 years to pay off. READ all the paperwork carefully (wish I did). They DO NOT allow a 48-hour return on any puppy you finance thru them.

What makes this whole situation even worse is that they knew this dog was sick! We asked to see a different dog, and they brought us this one, that got sick three times while we were playing with her -- we were told "she's excited" (which we have since learned is the phrase to deliver whenever an animal appears ill before you buy it) and they have us a roll of paper towels and a spray bottle to clean up the mess. When we saw that we weren't looking at the puppy we asked to see, the sales staff went to the back room and returned to tell us the price was reduced from $4100 to $3000. We again asked to see the other dog and suddenly the price dropped again to $2100.

We foolishly thought that the warranty would cover anything that came up and we were denied everything we asked for --- we asked to return the puppy as soon as we knew how sick she was, that was denied. We repeatedly asked for guidance and assistance as her condition deteriorated over a span of a few days, and we were told "your case is being reviewed". We provided the "not fit for sale" letter from her internal medicine specialist as well as documented evidence of her condition. The store/warranty company denied full coverage because the dog was not evacuated at their vet, again, because she was admitted to an animal hospital for difficult breathing and aspiration pneumonia due to her megaesophagus condition.

Word of warning, don't be fooled into thinking that the warranty will cover you in the event the worst happens. The store ownership calls the shots on the level of compliance with the warranty, the warranty company just delivers the "news". Also don't be fooled into believing that these animals are from local breeders, not puppy mills --- again, shame on us for not researching, but our puppy's breeder is listed as a puppy mill provider in Missouri -- hardly local to Orlando, Florida!

Weird and a little unsettling, but we went along with it. So they went into the back and got a huge binder. Telling us what's included with him and showing all his paperwork, even a paper from the USDA showing proof that he came from a reputable breeder. Then she said he was ACA registered and ACA is associated with AKC, that's when I raised an eyebrow because I know that's a lie. I also know that puppy mills use the ACA registration, because they wouldn't be able to probably get an AKC one. Anyway, I let her keep talking because at that point I just wanted out of there.

She finally said the price, it was $8,200! While my husband and I could easily afford that, why would we want to? The puppy was supposedly 4th generation. I could get a 4th gen Frenchie in our area from anywhere between $1,500 to $2,000 that is actually AKC registered. Plus, the puppy was neutered for that $8,200 price! Sales associate was really trying to push us hard and even offered financing. We didn't need financing, but I'm not paying $8,200 for a puppy mill dog.

June 14: 3 days AFTER returning puppy to Petland, Petland's vet examines puppy for FIRST time. Puppy is on oral antibiotic, daily antibiotic injection & daily breathing treatments. We note to staff, on our almost daily visits, that puppy’s condition is worsening (gagging, wheezing, coughing, lethargy, no appetite). June 21: We have continued to express our concerns, at almost daily visits, that puppy not doing better & is doing worse. Puppy is rapidly losing weight. Vet techs insist he’s eating well & playing with them in backroom. We insist on chest X-rays; we’re told vet isn’t “overly concerned” but agrees to do them.

On June 22, a Petland vet tech takes puppy to their vet’s Plum clinic for X-rays. Vet notes presence of “little” pneumonia on X-ray, changes puppy to different oral antibiotic & sends him BACK TO PETLAND. We continue to see puppy almost daily & continue to express our concerns about his worsening condition. We’re told “these things take time” & puppy is enjoying going outside with vet techs & is eating his food. June 28: Petland vet sees puppy for third time, is “very concerned” with puppy’s lack of progress & immediately takes him back to his Plum clinic for more aggressive treatment - to include oxygen & IV antibiotic (which our vet recommended 17 DAYS EARLIER). June 29 - the next day, Petland calls to inform us puppy DIED.

It is our opinion that Bill **, owner of Petland in Robinson, sells grossly overpriced puppies he purchases from puppy mills. (We were never provided with breeder’s address as mandated by Pennsylvania state law which is highly suspect.) Petland’s “free” medical care isn’t free at all; those costs are built into price of puppy. Our purchase price was between 2 - 2.5 times average price for breed.

Bill ** contracts with vet whose practice is 30 miles from Petland. The vet examines sick puppies at Petland on Thursdays. Once a week. The day after puppy died, when I called Plum vet tech & demanded to know why they did not keep puppy at the clinic a week earlier - when they saw pneumonia - & start more aggressive & effective treatment then, I was told that decision was made by Petland.

I spoke to vet’s office manager three days after puppy died. She informed me Petland never told them puppy had an owner & they believed he was a puppy for sale in store. She said we would have been included in conversations about puppy’s medical treatment had they known puppy had owner. I was told vet was very unhappy that he was never informed puppy had been sold to someone & told Bill ** this “never should have happened”. I’m sure Bill ** did not disclose puppy had owner because he knew we would have insisted on more aggressive (& likely more expensive) medical treatment which would lower his profit.

This puppy died as direct result of neglect on part of Petland owner Bill **. This poor puppy suffered needlessly for almost three weeks because Bill ** did not want to “dip too far” into his profits from the sale. Bill ** should have done humane thing & provide puppy with medical treatment he needed to survive, treatment that our vet recommended. Instead, Bill ** authorized the bare minimum medical treatment, strung the family along with false hope & promises & made this poor puppy suffer until he eventually could no longer breathe. Stay out of Petland & find a reputable breeder!

I cannot breed her because individuals think she is inbred, or has some type of disability. I just wanted to breed her once to pay off the $4000 plus fee to purchase her. The puppy's other toenails on that same foot look very different than the other paws. Which could possibly mean there is something wrong with her paw/toe/nail. Petland Davie manager has yet to call me back after I have left several messages.

We were also charged $99 for some warranty that we didn’t agree to purchase. They are sure to stress that a coughing dog is nothing to worry about and that kennel cough is a fake thing and that it’s not covered in any warranty!!! Well, we get the dog home and guess what? She’s coughing all over the place! We’ve got her on medication, but she’s still coughing. Now, we are taking our other dog to the vet tomorrow because she’s sick now.

I love the puppy we got, but wished we hadn’t supported this type of criminal activity. They are scammers and they don’t care about the animals or about the people buying them. They basically trick you into paying for tons of extra things by acting like you have no choice and I’m sure they pay nothing for these animals and then sell them for thousands! You cannot return the animal if you change your mind or if the animal doesn’t work for you. Do not buy from here! If you do, pay with a credit card so you can go back and fight the charge if you have issues. We are contacting our credit card company if they don’t allow us to return all the things we are not using that they forced us to buy.

Updated on 06/23/2018: In spite of all efforts I cannot get any satisfaction from either Petland or Pet Solutions the guarantee company, and now it is almost the end of June. The guarantee they give with the dogs are useless because if you need to use it all you get from them is that paperwork needs to be done or they didn't receive paperwork needed. Paper documentation was sent to them 3 different times. My advice to anyone considering buying a dog from Petland is NOT to walk away from Petland BUT TO RUN AWAY AS FAST AS YOU CAN.

The veterinarian then told me to look up the breeder. I did. It was Velvet Dream kennel like Petland have purchased her from, it's a puppy mill in Arkansas. The saddest part about the story is I got very close with this dog and Petland did not care. No sympathy. The Petland warranty told me I could get a replacement puppy after I put her down. I was heartbroken. This was my baby. Petland warranty gave me the run-around and as of right now they say they have a Chinese Crested search for me. I will keep everyone updated to see how long this takes. I don't recommend anybody ever buying from Petland and if you do ask for the puppies paperwork and do investigating where it says the puppy was bred.

We thought she was just stressed. Brought her home and diarrhea continued in the car and in the house. Did not sleep due to her pooping all night till morning. Brought her to the vet they say she has worms and giardia virus. She's been coughing and still pooping with blood. I have had dogs, never did I see them in the state this Shiba is in. They have a return option in 48 hrs but charges 50% of the pet's purchased price that we have to pay as admin fee?!

The second day CJ was appearing to be trying to throw up or breathe oddly like a cat with a fur ball, so I took her to the Pets First vet in Estero that they recommend. She was put on some antibiotics as a precaution. (This vet is also wonderful). After I got her home and observed her for another day, I saw that as soon as she pooped, she scrambled to eat it. My guess is that this may have started at Petland where they are confined and pups can’t ask to go out. Now that I pay attention to her obvious need to go out (dashing around and looking “for a place”), she is no longer scarfing down her poop and the odd “cat with a fur Ball” behavior has disappeared.

I am so happy with her and feel her behavior resulted from the 9 days waiting to find her furever home, because someone, no doubt this breeder, has spent time with her to create this smart and loving little companion. This resulted simply because of the cage environment which one would expect to see at a pet store. My only issue with Petland, is with the sales rep who told me I would get “free things” and then loaded my basket with supplies I paid for and didn’t need and ended up returning some the next day. Just call me, HAPPY in Naples. This pup had to come from a loving breeder and I am very grateful.

We contacted the store whom said that there was nothing wrong with the pup. In the end we took the puppy back to the store. She was in such a sick state. It was such a heartbreaking experience for my daughter to go through - there was no way this puppy should have been sold to my daughter. Esp as the staff knew it was to be a service animal. Please Please Please beware of the state these poor animals in. They are too many dogs in each crate that is one has a illness they will all get it. The stench when walking into the store was horrendous. Never again will I ever have anything to do with this company.

Long story short I took the dog to the vet for an emergency visit because she vomited bile (3rd day after purchasing her) and wouldn’t eat. Turns out she had kennel cough, giardia, and coccidia. After weeks of several different medications and a lot of money - she’s finally doing better. I strongly urge you to reconsider purchasing a puppy from Petland. These puppies are getting sick from the poor condition of Petland kennels or their puppy mill suppliers.

When we were doing the paperwork, I flat out asked the associate if he had all his shots. He showed me the paperwork that showed the shots that he has received and told me that yes he had all the shots except for rabies. The associate told me that all he needed was rabies and his yearly shots. This was a complete lie to my face. I took the puppy to the veterinarian 4 days after purchasing him and the veterinarian told me that he needed several series of shots still that were going to cost me even more money. This establishment is ripping people off! They charged me over $2000 for this puppy that isn’t even recognized as a breed with the AKC. The associate also lied to my face when I asked point-blank about the refund policy. I also found out when the puppy was being examined by the Veterinarian that he had health problems that is also going to cost me more money! Do NOT buy a puppy from this place! They need to be put out of business!

I called several times including the day of shipment to verify this. The day the order was to ship they canceled my order again. I called to find out why and was told they had only one Choat Wrasse so the order was canceled. I couldn't believe what I was hearing. I then asked if I could reorder just one and was told no they were out of stock. The website showed the Choat Wrasse were in stock several days after the order was canceled even though I was also told the website updated once a day. Stay away from Pet Solutions parent company of Petland.

Unfortunately it did not take me long before I realized that the dog was very ill. She was extremely lethargic and was nonresponsive to any attention. When I placed her on the floor, she was so weak and emaciated looking. She could not even walk. My friend, who is a nurse looked her over and checked her out stating that she was severely dehydrated. We told the gal helping us, that this dog needed to see a vet immediately, or she was not going to live. I cannot tell you the rage and anguish I felt towards this pet store. They acted like, they could care less. Needless to say, I did not sleep at all that night. The next day (Mon), I returned to PETLAND, and they told me the dog was at the vet on an IV. I called on Wed, to inquire and they told me she was doing good and was still at the vet on IV's. I called or went to the pet store every other day to check on this dog and continued to get the same message about her.

After 10 days, I became suspicious about the info I was being given. No vet is going to keep a dog on IV for 10 days, esp. when I am told she was much better. I returned to the store and demanded to see the assistant manager. He was a shady looking character and avoided giving me straight answers. I had offered to volunteer my time to go daily to hold this puppy and love on her and go to the vet to help. They said, it was against their policy. The assistant manager said, after 3 weeks, if they do not sell a dog, it has to be returned to the breeder. I offered to pay the vet fees and adopt the dog. I asked the manager if he would discuss this with the breeder. He assured me he would. I left my phone #, but never got a call back.

I returned to the store two days later and was told by a clerk that the dog had died shortly after I had come in that first day. I was also told by this employee, that when they get these little dogs, that they force feed them because they are too young to eat on their own. The place was very stinking, the cages dirty, many animals had no water and some looked matted and dirty. Plus, they were charging $3200 for this little dachshund. They would have sold her to me that day, as sick as she was. I am so sad that I did not have the ability to save this little dog's life. I doubt if it was even more than 5-6 weeks old. They tried to force feed her, but she wouldn't eat, so she literally starved to death and had no water for days. I found out, that I could have called the police. If they could not have helped, I could have called the emergency phone # through PETA.

Please, please, please read the reviews about this place. Do NOT purchase a dog there. There are some puppies and wonderful dogs that need to be rescued and adopted. PETFINDER has over 1,000 pages of pets that deserve to have good homes and be loved. They are rescued from these breeders who use these dogs only for their gain. May they rot in hell. I have experienced so much anguish and heartache from this experience. Stay away from this hellhole.

It took me almost a year to get a copy especially of the "guarantee". Also when I took her to my vet for the pneumonia, I found/saw that there was a possible heart defect. On the paperwork from her wellness check, it was handwritten to have the heart rechecked. Months later I have taken her back due to other problems, my vet recommends me to have her spade. There is no guarantee, due to her size, that she would be able to carry a litter. I have an AKC registered English Mastiff that I wanted to breed her with and cannot. (FYI... on the guarantee form, that I was rushed through, says there is no guarantee on being able to breed or on show quality).

My vet has informed me that she is the "smallest" Mastiff she has ever seen. (1 year old @ 80 lbs.) If I bred her with my Mastiff, it would kill her. NOW, we are working to have surgery on her eyes and have had to deal with "dog acne". These are hereditary traits. I was trying to contact the breeder, but guess what, they are being investigated also. What I don't understand is, WHY does Petland charge so much for the animals if there is no guarantee? I have tried to solve this problem and I keep getting the run around from them and Solutions.Pet, that now I'm going public!! I DO NOT recommend Petland of Kennesaw. I'm glad I have my Annie Oakley. She is part of our family regardless of her health. We will continue to take care of her and love her. Do your homework before making a purchase from here. I wish I had.

We’ve now amassed another 2k vet bill and are awaiting results as I write this email. Our naivety at not researching Petland first also weighs heavy. There seems to be a slew of people who’ve had similar to experiences with dogs from these so called puppy-mills. Also I feel the vets assigned in care package are in on the scam as well, ours was Econ River. They told us they were going to do surgery for they’re diagnosed cotton swallowed. Other reputable vet stated vehemently this would have killed the puppy in his current pneumonia state. They also tried to upsell me on care package. (WHAT A RACKET)

Is there anything we can do for recourse? We contacted Petland where we purchased and of course they fobbed us off to their Pet Solutions warranty’s dept which was VM only. Can we join an existing lawsuit? I believe there’s one going on in TX or are we just another statistics beaten by a corporation? I contacted the ANIMAL DEFENSE LEAGUE, but no response yet. I sincerely hope this review stops someone falling prey like my family did. We love the dog and as of today 1/24/18 he’s on the mend, thats the only good thing in this mess. He could have been just another Petland statistics.

They couldn’t handle what they thought it was (never told us) and sent us to another vet where I had to pay cash to have Radar treated. Keep in mind he’s puking all over the place now. They discovered at the emergency ICU that Radar had Mega Esophagus and a peritoneal hernia. We had to put my sweet boy down a week after he came home to the day. I found out today at work that a coworker's boxer died 18 hours after going to her new family from the same shop. Don’t buy your puppy’s from there.

We contacted Petland and they told us they would pay for her care but we had to drive 2-1/2 hours to see their vet. Our puppy had to stay at their vet’s clinic for 10 days. Petland did pay the bill, but we had to take off work to drive back and forth from their vet, not to mention the gas money and the emotional trauma my kids were put through. Our dog survived, but we were told if she hadn’t been such a large breed, she would not have pulled through. I will never buy from a pet store ever again. Also, we researched the breeder who Petland claimed bred our dog, and this person doesn’t exist. The only reference In relation to this person’s address were accusations of a puppy mill.

VCA was OPEN when we called and they would not let us come even for an emergency visit because they were booked, so they told us to take her to the nearest emergency! AVE in Allen Park took X-rays and diagnosed the puppy with pneumonia after taking X-Rays and admitted her over night because she needed oxygen, breathing treatments and IV fluid. AVE also questioned why Petland was giving our puppy ** antibiotic before she was sold to us. This antibiotic is to treat infection which they did not disclose she had! When Petland was questioned, they stated the antibiotic was preventative! Antibiotic are never given for preventative measures to humans or animals! It is absolutely disgusting Petland would sell us a sick animal instead of taking the time to treat her of the illness!

So on the bloody morning I go back to Petland. Petland says “it happens” and offers me a refund of $15. We spent over a $100. They tell me everything is used so no refund, but they will gladly refund $15 for the bloody murdering hamster. It took every bit of my self control not to shove the hamster’s dead body in the face of that smug little twit behind the counter. It happens? Why the hell didn’t these morons tell us not to get two? Why were we not told they need separate cages? It’s not even the money that makes me angry. It’s the fact that my son is devastated, his birthday ruined.

I was warned not to shop at Petland. I wish I had listen. I’ll be spreading the word of the disgrace Petland is. My son is devastated, but hey Petland made the sale. I just looked up more info on Robo hamsters. It says Robo hamsters should NOT live in groups. It causes aggression. Funny. Petland has 50 hamsters in one habitat. I believe they drug them to control aggression.

That following Sunday I received call from the vet stating that Kaydee was diagnosed with Giardia. I was informed that this was nothing to worry about and to pick up her medication. The vet tech instructed me to administer ** for three days and to give her a bath on the third day. I did as instructed and Kaydee didn’t to seem have any issues at all.

Approximately one week later Kaydee started having episodes of bloody diarrhea. I placed a call to the clinic and expressed my concerns and was told that diarrhea was normal after being treated for Giardia. The clinic also stated if her symptoms continued to give them a callback. I called the clinic back after a couple of days of diarrhea and a new onset of vomiting. I then took her into the clinic and she was treated with IV fluid therapy and antibiotic therapy and a bland diet for a week. I also took another stool sample into the office during that same visit. The vet tech stated they would call me with results of the fecal test in a few days.

Kaydee begin to show signs of improvement and after a few days I placed a call to the vet for the results of her fecal test. I was informed that her fecal specimen was lost “in route” and to bring in another sample. At that time Kaydee had shown signs of improvement so I did not provide another sample and was told I can use the $30 I paid for the sample to be tested as credit.

On the late afternoon/early evening of October 1st, I took Kaydee in as an emergency visit because she was not acting her normal self and had an episode of diarrhea and multiple episodes of vomiting. Kaydee did have habit of eating things during her walk and thought that is possibly of what happened. At the time I took her into the office she was alert and oriented to her name, although I can sense she wasn’t feeling well she still wanted to play when she was around other dogs in the clinic. She was triaged and the plan that was given to me was they were going to run some diagnostic tests and begin treatment. Her expected stay was two to three days.

On October 2nd I received a call informing me Kaydee had passed. I am an emotional wreck as I had buried a Bichon three years prior whom I’ve had for twelve years and now I have to grieve the loss of Kaydee. I cannot make sense of this. No one ever informed me that she took a change for the worse. I feel like Petland had sold me a sick puppy from the beginning. I’m looking for answers and resources as to try to figure this out. I financed this puppy for over $2000.00 and spent well over $3000.00 since I had her for all of 6 weeks.

I have spent money on vet bills, food, medication, pet supplies, grooming and down to puppy school. I feel like Petland and All Creatures Animal Hospital should reimburse me for Kaydee’s expenses as well as payment for emotional suffering. I did contact and speak with a store manager by the name of Jaime who informed me of their “puppy for a lifetime” policy and she also stated she would speak with other managers to help me in this situation. I have read about a Petland fraudulent health certification class action law suit under federal racketeer influenced and corrupt organizations (RICO) claim. I believe my story fits this case.

After taking the dog to a reputable vet, we asked her how much she thought my son paid for this dog and she said at most $1,000.00. When we told her the cost of this dog she was upset to say the least. As a parent, I ended up contacting the financing companies and bought out both leases so that my son was only paying the principal amount. After I had bought out the leases, I contacted the owner to see if I could at least get some type of discount as I believe their salesperson took advantage of my son and his lack of experience. I was willing to pay $5,000 for the dog which was still way over what this dog was worth. He said that he only makes about 7 - 10 percent profit on these dogs and assured me she came from a reputable breeder. After researching the breeder, I had found out that this puppy came from a puppy mill and that she had other charges against her. He assured me that these dogs can go in excess of $30,000.

I realize my son was in the wrong for signing such papers and that from a legal standpoint, there was nothing I could do. I am still very upset about this purchase as English Bulldogs have a history of only living 5 - 8 years if lucky and typically go for $1,500 - $3,000. I would never do business in the store again and would highly recommend that anyone looking for a dog go elsewhere, someplace where they could be treated fairly. There are so many puppies that need a good home and to have a pet store charge such an outrageous amount is unethical.

Pomeranians are only supposed to get up to 9 lbs, called Petland Dallas and told them that our dog is too big to be a Pom, she told me that Poms are supposed to get up to 9 lbs and her EXACT words after I told her that the last time we weighed her she was 12 was "OH THAT IS BIG" She then gave me the number to their warranty department. We called Petland’s warranty department and we were told to take a picture of her on a scale so we took to her a vet and she weighs 12.6 lbs. The vet told us that she is either a Schipperke or mixed with one. He was sure that she was not full blood Pomeranian. In fact he told us that we should get with who we bought her from and research.

After sending Petland Warranty company a picture as they requested of our dog on a scale showing that she weighed 12.6 lb they then came back and asked to send them the breeder’s information that we got from Petland and told us they would research. Waited and nothing. So I emailed them again asking what the latest was and that is when they replied back that stating that they didn't sell us our puppy for us to breed her??? I NEVER PLANNED ON BREEDING HER! In fact we got her "fixed" when she was 6 months old!!

They then basically told us that they were not accountable for "physical traits" and that there was nothing Petland was going to do about it??!! SO PRETTY MUCH, WE PAID FOR A POM BUT IF PETLAND FALSELY SOLD US A CHIHUAHUA THEN THEY AREN’T LIABLE SINCE THEY DON’T GUARANTEE PHYSICAL TRAITS??!! I guess they could sell us anything if that is the case! They were not willing to work with us in any kind of way. Do not buy from Petland, there is no guarantee what kind of breed you are paying thousands for.

They went off and my daughter kept playing with the puppy. At that time we noticed it was sneezing and coughing slightly. They returned and told me after talking to the lender the payments would be around $150 or so. I told them that was too high we couldn't do it. They said they would go and talk to them again and see what they could do. They came back and said they were able to get the payments down to $95.00 a month and I said better but let me go home and budget and come back. I understood they couldn't hold the dog and I was okay with that but I couldn't give an answer till I was able to do a budget. This was a selling factor as was the veterinarian covering needs till she is 6 months old. We left.

Later on when done I called and told them we could do it and I was coming in to get the dog. She said: "Great." I get there and they are in a panic as it seems another employee had shown the dog to a family who was going through the credit process and had left for dinner and she called them and told them they passed and they can come get the dog. This in the same time I was told to come in. Neither girl knew the other called me or the other family. We got there and my daughter took the dog since we had applied 1st and they showed us the young girl who wanted the dog from a distance. All of a sudden the girl's mom came in and the girl who up till that time was taking it well broke down crying.

Out of nowhere Gloria walked up to her and handed the dog to her and told her to keep him. We can wait till they get another one in a few days. Everyone was shocked and after the store saying no we keep it I put my foot down and said we will wait. On the 4th of July I got the call another pup was in so we went in to see her. We saw her and she was sickly. My daughter came over and told me the dog was really sneezing and coughing and lethargic. When I looked at the dog she blew a rather large snot bubble and at that point I stopped and asked for a vet tech or the store manager. I went out of the booth to do the paperwork and to talk to them about what I was seeing. The girl brought me tons of paperwork to sign and as I tried to read them she kept talking explaining I guess the pages before I could read them fully.

Now understand we were there already for hours and I was tired and I didn't have my hearing aid in because I rushed so we wouldn't lose the chance at another dog. When the girl was confused as to why I wanted them I said I am not comfortable bringing a sick dog home at this time with 2 older dogs already there. She said no manager or vet tech was probably still around so I asked her to go check. She came back and said the vet tech was still there and would be out soon. I asked her how they handle sick dogs. Do they isolate them or put them back with other puppy's and she said most likely it will be put back in with the ones she traveled here with. I told her unacceptable as she is sick and needs to be away from others.

The vet tech came out to me. I asked him to look the dog over and had my daughter tell him what she was seeing with her in the booth. He looked her over said yes she is sick and he will start her on meds till the vet came. I asked when is the vet expected and if she will be isolated or back with others and he said vet will be in on Thurs the 6th and she would be put away from other dogs. I said okay and he took the dog and I went back to the paperwork. Well we got to the financial papers and she turned around and said the payments won't be $95.00 it would be over $100.00 plus but in time the payments will go down as it is paid off. Then she informed me there were 2 lenders not 1 that I will be paying. One was the Store Card, the other was a company that lends money that was why my payments would be higher than the promised $95.00 that I had went home and budgeted for.

Why I wasn't told this on the 1st when they checked my credit and approved me is beyond me. I saw the store card paperwork and did read it but saw nothing for the 2nd lender. She told me she would be right back. After almost a half hour and me falling asleep I was told to come to the phone at the register. It was the girl and she said the phone I was on wouldn't allow her to get through to the 2nd lender and that it was an electronic signature so she had to go to the back and call them there and she needed to ask me some questions on their behalf so I said fine. She said when done I will get an email with the contract. I finished all the paperwork and we finally left.

We waited all day Thurs the 6th for the call to see how she was no call So I called them that night and they said the vet will be there in the morning we can't take her home. So on Friday the 7th we stopped into see her and she looked and acted really bad. They told me the vet said she needed to stay and he would be back to look on her in a few days.

All this time I didn't get any calls on her so I kept calling or stopping in there. Also I received the Store Card and information on what to pay each month but still nothing on 2nd lender or their name. I called the store and was upset I had nothing about 2nd lender so they gave me the managers name and told to call her back tomorrow so I did and the manager Jen was busy and said she would call me and she didn't so I called her back later and she and I talked about the mix up with the 1st dog and the poor information I was given about the finances. She apologized explaining she had been away from the store for a week or so and she would get to the bottom of it all. She also said she would take the puppy home and watch it till it was better. She even gave me her personal cell number to call about the puppy.

She had me call the store back ask for Kerry and get the name and number of the 2nd lender since she doesn't handle the financial part. I called got the lenders name and called them. I was given another shock. Seems the lender was told I took his loan out on the 1st so my 1st payment was due on the 31st of July not August like the other lender. I was like wow I have to come up with a payment and I don't even have the dog yet. Then he informed me I have 6 months to pay on a promotion and if not paid in full then I will be charged interest from the 1st day of the loan July 1st even though I would have had already paid 6 months of payments I will still be charged from day one amount not the amount due after the 6 months is up.

Then I see there was a Loan Origination Fee % of $208.00 which brings my loan to $2,808.00 never told that and then I see the Total Number of Payments on bottom of loan page and for a loan of $2,600.00 when it's done I will have paid them $5,046.17. Wow never told that either. Lastly there are two (2) amounts on the loan page for interest to be paid. One says 29.992% APR and the other says 26.020%. Not sure which I am paying and the store when I asked Karry said she has no clue either. Also I had to borrow the 1st payment since it was not budgeted for the month of July because I was told payments would start in August but they started in July.

Called Jen and told her all that and how I was upset about this not being disclosed to me from the start. Jen told me I signed all papers so I was informed and I informed her this was electronically done and supposedly her phone up front was not working so her girl had to go to the back and do the calling and that didn't seem right. Anyway I got the number to corporate and I called corporate. I explained everything that had happened and the girl Lissa (not sure of correct spelling) told me she was having her supervisor call me and to expect a call from a Jen later that day or the next. Yes it seems her supervisor is also named Jen like the Store manager. She ended the call with saying Jen will find a way to compensate me and make this right. Let me add right here I have a program on my cell that records all incoming and outgoing calls.

I waited 2 days for this Jen to call me then I called and left a not so pleasant message that I was going to put a complaint in with the BBB. Guess what I got a call from Jen who said sorry was not was aware she was to call me. Jen told me she would check with the store and get back to me. Well a few days later she got back to me and it didn't end well. Her people denied everything and no mention of making this right. I put the complaint in with the BBB. Petland's response so far is priceless. It went from me demanding a vet tech to them finding the dog sick on their own. It went from them telling me the shots and any issues with the dog were covered by the puppy package to me having to pay for shots and when blood was found in her stools I had to pay for it to be looked at and taken care of.

Also I picked the dog up on the 13th of July, 13 days after they had submitted the paperwork to both lenders so they show me as having the dog on the 1st not the 13th. Lastly our courts told the store not to sell any dogs but we found out after we already bought it and they still are selling dogs. They are heading back to court.

We have had several random people ask us what kind of dog that she is and when we told them Pomeranian they look at us funny and a few of them have had their own opinion as to what she is, some of whom HAVE their own Pomeranians and one was a Pomeranian breeder. We took her to PetSmart to weigh her and the vet looked at her and immediately said that she was a Schipperke or American eskimo dog. After researching yes, I agree that she is mixed with something and is not full Pom.

She weighs 12.6 lbs and Pomeranians are supposed to get up to 7 lbs, I called Petland and the girl who answered was like "whoa that's big". We have read several reviews that Petland are getting dogs from puppy mills and now it is becoming clear that we have been lied to and scammed and I want a full refund for her. Our kids love her and we will not simply "trade her in" as it was mentioned on the phone. "As we explained previously, this puppy is provided solely for the purpose of a companion pet. Per Petland warranty, there is no guarantee expressed or implied that you will be able to use this pet for showing or breeding purposes." <-- NOTE: MY DOG IS FIXED, NEVER DID I MENTION WANTING TO BREED HER.

"Petland does not guarantee physical traits. At the time of purchase, the pedigree, canine partners instruction sheet and APRI registration application were provided to you." <-- So pretty much they can sell me a pig and call it a Pomeranian but because I signed something that they don't guarantee physical traits they can get away with it? "Unfortunately, there can be no compensation for concerns over physical traits. If you would like, we can reach out to Koda's breeder to see if we can get any pictures of her sire and dam but that would be the most that can be offered in this case." I need a reasonable resolution from Petland, this is terrible service!!!

This company is worse than a loan shark or those payday loan companies we read about. After the puppy is brought home and the excitement has calmed down I learned that this 0% interest is only for 12 months and if it's not paid in full by the end of that time - not only does the interest jump to 29.99% you will be charged the interest for that year regardless of your balance at the end of that promotion. I fortunately did a balance transfer but for those who can not or did not realize the scam - they have no recourse. DO NOT DO BUSINESS WITH PETLAND. They do not care about the animals or finding a good home - they only want to take advantage of people.

When she came back she said that if we chose not to take the crate and toys that came with him they would take close to $1000 off. That left a total of $3700.00, $259.00 tax, and a $49.00 finance fee putting the total at $4008.00. There was a down payment of $1979.49 due at the store. I was financed for $1000.00 from a different company so that left a payment of $979.49 due. We got to bring a puppy home for the family at Christmas. The sales girl explained the puppy for life program, which was included in the price, as long as we took the puppy to Petland's preferred vet, fed him their food, and gave him their vitamins and supplements. However, since we live 75 miles from the store and vet we were told that we could take him to our vet. The sales girl handed me the puppy and went over the paperwork with my mom.

It was Christmas time so I neglected reading over the paperwork thoroughly when we came home. When I went to change his registration with the AKC to me as his owner I found out that he is only registered as AKC Partners. I had never heard of that. I researched it only to find out that any dog can be registered with Partners, whether it is full blooded or not. After finding that out I looked to find out the name of the breeder he came from. It was listed as Michele ** as his breeder. I started to look into that. I found that Michele ** is related to the owner of Stonehenge Kennels, Steve Kruse. Steve Kruse has received multiple violations and has been suspended, however I'm not sure if he's still breeding. Michele ** is also right down the street from Stonehenge Kennels.

After finding that out I asked my vet if we could do a DNA test. I spent $80.00 to find out that my puppy was in fact pure bred 3 generations back. He also had no genetic issues listed on that specific test, I later found out from another vet that certain tests only test for certain things. At that point I figured it would be pointless to contact Petland about any of this. In May 2017 my puppy got sick. He quit eating, was losing weight rapidly, and did nothing but sleep. I took him to my vet who told me if I had any chance of my puppy surviving that I had to get him to an emergency vet that night, so I drove him to an animal hospital 45 mins from home. My vet believed he had a bowel obstruction. The emergency vet kept him overnight. Their thought was that he had leptospirosis. He was in the hospital for 4 days.

When we brought him home he was on 4-5 different medications, had to be fed with a syringe, and had to have subcutaneous fluids (iv fluids we had to administer under his skin). He had 3 leptospirosis tests done and they all came back negative. Without further testing they were not able to tell us if it was a communicable disease or if it is was hereditary/genetic. However, I couldn't afford any more testing. In 5 days I spent $5000 on vet care. My puppy did get better, but it is unknown if he will get sick again. At this point I did a Google review on Petland Sarasota explaining all that had happened. Their response apologized for my bad experience then referred to the warranty that came with my dog that states I have 14 days following my purchase to contact the store if a licensed vet finds my dog unfit for sale or 48 hours if a vet finds my puppy unfit due to hereditary disorders.

The funny thing is, even if I made the review right after I got him, it took them 2-3 weeks to respond stating that policy. I then decided to do a complaint with the BBB. Again I explained everything. I did say my mom signed the finance paperwork. However I think I signed the finance paperwork and that my mom handled all the other paperwork. I said that I felt I deserved at least a partial refund. Their response stated that the General Manager said that it was explained to me that my puppy was AKC Partners and ACA registered. I have never heard of ACA until I got the BBB response. They also said that I signed all of the finance paperwork, they sent copies of the paperwork and my driver's license with the response.

I couldn't see the copy of the paperwork they attached with the response so I got my copy out to look at. Well, there is no signatures on my copy so I'm not sure if I signed them. They said they are surprised my puppy came down with an illness since they were never notified and neither was their preferred vet. That there is stipulations in their warranty about hereditary issues and I am welcome to take my puppy to their preferred vet if I feel that is the case. Petland said they could not comment on the ban that is in place stating they are no longer able to sell puppies and kittens because they are currently in litigation with the city of Sarasota, but they can say that I purchased my puppy before the ban.

I will agree with the fact that I did purchase him before. I purchased him Dec 17, 2017 and the ban was supposed to start Jan 27, 2017. Petland filed a lawsuit against Sarasota County's ban in Oct 2016. I did mention in my BBB complaint that I had learned that Petland had been going back and forth with the city over the law, I never mentioned anything else about it in my complaint. In my rebuttal to Petland's response I said that yes I bought mine 2-3 weeks before the ban but that does not take away from the fact that 7 months after the ban was to be in effect they are still selling puppies and kittens.

Petlands final part of the response was that they are sorry I was not completely happy but they see nothing that would merit a partial refund of my contracts. My puppy has severe separation anxiety. He cries, barks, sheds, and pees if he's put in a crate. If he is not confined he chews anything and everything he can, no matter how many toys or bones he has.

I asked Pet Solutions how they verify that what they are being told by the breeders is accurate? I was told that they go by the paperwork that they are given. I am so frustrated and upset. If I had wanted a mix breed dog I would have adopted one! Don't get me wrong. I love my dog. He is a wonderful dog, but I do not want to be lied to and cheated out of 3000 dollars for a mixed breed dog. This company either knew it wasn't true just to make a quick buck or they need to start doing their homework before you buy from a breeder, I had been told he was from a small family breeder in Ohio. I google the owner and bring up a map of this breeder and he has many large buildings with no doubt kennels in them!

I'm truly sickened by this, my fault I know buying from a pet store having read horror stories about puppy mills. Well at least my dog was one of the lucky ones to have escaped that horror and has a great life. Petland needs to be put out of business! I will not stop until I get restitution for what has happened! Shame on you Petland!!! Now the wait begins as all parties do their own investigations.

She has to have the skin in her ear canals removed in both ears. (TECA) WARRANTY DEPARTMENT REFUSED TO PAY ANYTHING. Even with a letter from the vet stating this ear disease was a congenital issue, so should be covered, the warranty department refused simply because she was not diagnosed her first year of life! This surgery is thousands of dollars that I have to pay with no help from them, despite the claim they stand behind every puppy they sell. In addition, she has complicated food allergies that we are still trying to figure out. Warranty department does not care at all. I am responsible for everything.

Finally I got the call we were waiting for. I would look at his picture everyday with anticipation. We scheduled an appointment to pick him up. I took with me my 10 yo grandson who lives with me and my 2 yo granddaughter who I babysit. We were led into a backroom to meet him!!!! Where was the puppy I had been waiting weeks for?? There was a black and white toy poodle but not the one we picked. The manager at the Cicero store told me the pup I picked had a knee problem and was sent back... No call to me about this problem. Just another dog sent in his place. And I had been calling the store and the original lady to check on "my" pup. What a big disappointment. How awful I thought and felt.

Remember I had with me my autistic grandson whom the pup was for and a 2 yo. I ended up taking this pup. I tried getting a price reduction (as anybody who has gotten a pup there knows the cost it VERY high). They would do nothing for me. Our new pup has grown to over 11 pounds also. It has been 2 years since this purchase. Almost everyday I think about the pup I fell in love with. And wonder what happened to him. Yes we do have a toy poodle. But the way he was brought into our lives is just so wrong. I have thought of doing a review a long time ago but tried to deal with my emotions to no avail. Hopefully this will help me and others. I have owned many dogs in my life but never through a store like Petland. It will definitely be my last through them (still paying on the pup).

I'm fed up leaving messages with Petland. They don't care. I spend $400 on a bird carrier so Oscar the parrot can accompany us everywhere we go. Still pulling feathers. Bought humidifier for him, all different foods, $50 on a UV lamp, lots of toys, and massive cage, still his habits haven't changed, and still he has no Identity tag. I'm in this now for thousands of dollars, so so much lies and issues with Petland staff. Management staff don't return your call. STAY AWAY FROM PETLAND. That's my advice as a customer that got treated appallingly.

I noticed how frail and malnutritioned she was the day after when grooming her and that patches of fur were missing. I thought that is neglect on the part of Petland but thank God in a few weeks I could resolve this. Unfortunately she started showing signs of wet tail as well a few days later and stopped being as active, I tried to make up for this by giving her fruits and veggies and more hay, I also refilled and cleaned her water every few hours.

Today I woke up and my little Buns was obviously in a great deal of pain. While waiting for a ride to the vet I tried spoon feeding her mashed food and water but she literally would not open her mouth for me. I cleaned her very diligently, gave her a tummy rub and tried to keep her warm with hot water bottles. I finally decided that her passing away was not an option if I had anything to do with it, I put her in the pet carrier and literally ran to the closest vet because I could not bare to wait any longer.

When I arrived she was convulsing and lying almost upside down. The nurse said they don't usually take walk-ins but this was an emergency and convinced the vet to see her. She was in the back for a long time when the vet came out and said "I'm so sorry but your baby has passed. We had no choice but to put her to sleep." I instantly started balling my eyes own and told them that I couldn't bare to see her dead and carry her back home. As they handed me back her things I told the vet, "If I could have just gotten here a few days earlier I could have saved her," to which she responded, "She had to have been ill when you bought her, there was underlying issues. This is not your fault."

I didn't get the warranty because I am a broke college kid who couldn't really afford a bunny to begin with. Petland has blamed me upon contacting them and had continued to say if I didn't buy the warranty they could do nothing. But even that doesn't really matter because money won't bring her back. I was so heartbroken I've been in bed crying today instead of going to my classes. I read others reviews and learned what a despicable place this was. I can't believe they conned my friends, teenagers in their first year of college, into working for them and believing the propaganda. My heart goes out to everyone else who has suffered at the hands of this business. I love you Buns and I'll see you again one day. I'll never forget you or how you were treated.

I decided to research the dog's pedigree - after contacting the actual breeder I was told that the pedigree information provided by Petland was fake! After that, we found out that the dog wasn't even a purebred, but a mix (and probably a product of a puppy mill)! The breeder started his own investigation as he was trying to figure out where the falsification had occurred.

Thankfully, I did not purchase the dog with the Petland credit card, I used my personal credit card and was able to dispute the charge (the price of the dog was set for "clearance" hmmm... I wonder why?). Do not buy a dog from here, they do not deserve your hard earned money! There are tons of reputable breeders where you can get a dog from - avoid Petland like the plague! I repeat, DO NOT BUY A DOG FROM HERE - DON'T BE A SUCKER!

It was decided that it would be best for the dog to wait to see if he would outgrow any of these problems before performing surgery. He did not. Fast forward and now a Petland did not want to cover the surgery. They finally agreed to do it so after taking the bills to them, they announce that they will pay for the procedure - not any anesthetic, not the intubation or surgical supplies or anything needed to perform the surgery. As far as they are concerned, he could be carved up like a Christmas turkey without benefit of anesthesia or sanitary supplies. So now I have a $1000 vet bill that should have been covered and they will cover less than $200. They will be happy to take him back, euthanize him and give me a different one. Over my dead body! This boy is my baby regardless of the bills. Just don't ever buy a pup from them.

I took a two week vacation when I realized he was so sick and stayed home with our boy to personally nurse him back to health. He had pneumonia and bronchitis so bad - he would cough white mucus would come out of his nose and mouth. He was a true fighter and wanted to live because I could see the fight in his red pinkish eyes. He was so sick - I was beside myself.

Last time I owned a dog was 35 years ago and I am positive he was never ever sick (lucky for us). So to say the least I had no idea what was going on with his puppy I had brought home for everyone to fall in love with was that close to death. The night before I took him to the vet and they put him in the incubator thingy with the hoses in his nose and all the other drama (antibiotics) two different strong antibiotics and they wanted me to bring him back everyday for the next week until he was better. Thank God he had the fight in him and he got better real quick within 3 days. He was feeling better. However he still has somewhat of an eating problem but I think that is breed thing? However we have to feed him twice a day and must give him some kind of treat or incentive to eat, always.

Anyway if I had to do it again I would definitely never buy a dog. Visit your local pound and if it takes a few months and many trips to any different pounds to find the right dog it will be worth it when you do finally find the perfect dog, for who's life you will be saving which will make it that much nicer experience for the whole family. Maybe take the kids to a regular dog store just to look at the ridiculous prices and then take them to the pound to show them dogs that humans gave up on and how you can save that animal's life for a few dollars. It will be a life experience that will everyone's life better I promise. :)

Love to all dogs, even the ones at petland, however no one should ever buy a dog from there. Maybe if everyone boycotted petland and just let the dogs sit in their store until they have to give them to the pound, then everyone can get their dogs for FREE!! Like it should be, NO DOG ANYWHERE should be $2000!! Shame on you petland!

You can tell the manager guy at the petland in Davie & Plantation FL is a winner, he won't even show his face. He stays in the back and lets the teenagers take care of everything. He knows someone could come in at any moment and complain about the crappy sick mangy dog. They have a 30% interest rate credit card for which has $2500 on it and have to come out of pocket for special food, medications, time off work, up at night with the sick dog! DO NOT BUY ANYTHING FROM PETLAND PET STORES! YOU HAVE BEEN WARNED!!

I spoke with Rachel and the manager, Rico this morning. She said she did not remember treating us like this and Rico said he would report it to the private owners. I am forwarding this message to corporate to let you know that your sales rep who live in a ** city are treating ** people like this. We have money too and should be treated the same. I personally make 145K and my daughters have good jobs and are in college. I actually was going to get the dog after talking to my oldest daughter who told me not to worry about the cost. But because of the way we were treated, I will buy the dog somewhere else. I hope you speak with Rachel about the potential ** customers she will have in a ** city - Atlanta. I am also reporting this to the BBB.

I continuously told them to leave me alone. I had to change my phone number because the calls were non-stop. When my boy was 6 months old I once again took him for a check up at my vet who told me he was really small for a husky and his growth plates looked swollen. I tried to call Petland and they told me that it was my fault and basically to screw off. No major problems yet so I was like ok I can deal with him being small even though I bought him for show and he's not showable. So everything is going great and then now he is having more problems pop up such as digestive tract problems and zinc problems as well as onset hip dysplasia at 2 years old. I have grown to love my boy and I only get to have him for a short time. Vet told me next year we will have to put him down. Poor baby boy. I hate Petland for the emotional stress and sadness they have placed on my family and I.

So the following Saturday the 24th we stopped in Petland and told them the rabbit wasn't eating right, and we wanted to know why. So the lady at the store asked if we feed her anything except for the hay or the pellets we got. We said "yes, because she wasn't eating correctly." She said "you aren't suppose to give them ANYTHING except for the hay and pellets for at least 6 months." (Nobody told us this when we got her.) But we also thought it was odd since she was an adult rabbit and not a baby. So we left and tried again...

The following Monday the Sept 26th same results - not touching her food, drinking a little but not a lot. So then we noticed as she would go to the bathroom she wasn't going correctly. She would pee but then she would poop - it wasn't solid. It was yellow and looked like mucus was stuck to her butt so I kept having to clean her bottom with baby wipes or washing her behind since the bedding would stick and become like a hard rock and was hard to get off. So by Sept 28th I've google the not eating, drinking, the poop problem and got all kinds of things going through my mind by this time. So I call Petland and tell them "there is definitely something wrong with my rabbit. Is there anything you can do to help me?" Their response "no we can't do anything but you should go to the vet because that doesn't sound right."

So I asked if she was sick before I got her. She said "not sure, we don't do vet checks on the rabbits, just our dogs or cats." Okay. By this time I am completely livid that they told me they wouldn't or couldn't do anything PLUS telling me they don't check all their animals before reselling to a new owner. Now today Sept 29th took her to the vet because I thought enough was enough. Today I want answers. So got home from work, went to see her. She was so weak. She couldn't move or stand up so I rushed her to the vet office and they told me her lungs sounded horrible and that she was really bloated and that she had an illness called GastroIntestinal Stasis and perhaps a touch of pneumonia. So they ended up taking her in the back of the office and put her in ICU and put her on oxygen cause she was having trouble breathing.

They told me it was completely up to me but she had a chance of 20% of living through the night and that we could try to fight it but with her staying over night, getting the meds that there want much hope and the cost would of been $249.85 or I could take her home and she could go on her own time. Or put her to sleep. Obviously, by this time I want to do everything in my power to save her but also I don't have that kind of cash right now. Since she was suffering I told them to just go ahead and put her to sleep because I don't want her to suffer any more than she already has.

Sadly after saying my goodbyes to her and left the room she went on her own time today at 4:45pm. ;( So with all this being said I will NEVER shop at Petland again because they basically sold me a sick, dying rabbit and wouldn't even own up to it or refund or anything in my behalf!!! Awful place. Will never buy or give them the time a day!

Until this Saturday August 6th, 2016 Toby got again really sickly but this time it was much more than just another sick. Toby had no energy. I decide to do the same procedures I did when we got him from Petland, baby food in a syringe, ** to restore his electrolytes from the diarrhea but nothing seems to work. In fact, things got worse. He started having shakes attacks, wouldn't move, look due anything. We decided to take him to an emergency vet Saturday evening. We went in to the vet trying to get our baby well again so he could be back to be playing with his big brother Sparky and all of us. But it was to late. The vet told us that Toby had kidneys failure, his kidneys never fully developed something that would off been caught earlier if it wasn't for Petland denying the further testing requested from the vet. My heart aches as I write this but Toby crossed the rainbow bridge this Saturday August 6th, 2016 at 10:25 pm.

It was the hardest goodbye as our sweet boy closed his eyes. Leaving behind a heart broken family. I am destroyed!!! My son is going through a hard time understanding and is depressed that requires for him to sleep at night in bed with us. Our family will never be the same. We loved him like the baby. He was the loving boy. Toby deserved to be alive. Toby deserved to have been tested that day after we bought him. This could have been prevented... My Toby boy I will forever honor your name baby. Sorry you had to go so soon. Toby only turned a year old on July 9th, 2016. He was only part of our lives for 7 months, 7 beautiful, loving, caring months. We got to take him to the Smokey mountains on our trip... You will forever be missed. Rest in peace my sweet Toby. Mommy, Daddy, George and your brother Sparky miss you tremendously. Wait for me at the gates of heaven.

Fast-forward to after our purchase when we took her to the vet to get checked out (our vet, not affiliated with Petland whatsoever) only to find that she has a parasite called Giardiasis, which is very easily spreadable. She also has jaw and dental issues because her lower jaw has such a severe underbite. Now we're paying to have to get her dental issues fixed (to the tune of nearly $1,000) plus the medicine for her parasite and the additional chores of having to super-clean every inch of the house so it doesn't spread to our other dog or the kids.

When I try to contact the store or its warranty department to cover the medical costs incurred from their supposedly happy and healthy puppies, someone takes down the info and will "get back to me." This is only the beginning, because I will not let this go until there's resolution. Anyone looking to stop in and visit the cute puppies and kittens should just keep on driving. It's sad because not only do they criminally mislead people but they also fully support the mistreatment and God-awful conditions in which the puppies reside. AVOID PET STORES AT ALL COSTS, ESPECIALLY PETLAND IN HOFFMAN ESTATES!!!

We did research on the breeder Petland used and found out it is a puppy mill. Just a couple months after our puppy's birthday, the breeder was found to have numerous violations causing them to shut down. We did contact the warranty department who had told us to send them all documentation. I got together everything which happened to be a huge stack of paperwork. I emailed them exactly how they had told us to and got no response. I emailed them again, with no response. I have paid out an extreme amount of money to help this dog that my family has fallen in love with so she does not suffer. The specialist did inform me this is a congenital disorder. The mother had these problems and it was passed down to her pups. How can people possibly do this to animals? I will never buy anything else from Petland and I will do whatever it takes to make sure everybody knows the pain and financial costs we have experienced.

We've contacted our local Petland and "Pawsitive Solutions" every day since his first visit to the hospital (a day after we got him). We are demanding a refund and aren't backing down until we get one. We've contacted the BBB, our attorney general, the department of ag, animal control, and multiple news stations about this situation. They will not get away with selling extremely expensive and sick puppies to loving families. We're currently trying to get enough people who've gone through the same thing with Petland together, in order to file a class action lawsuit or at least a protest. There has been one filed before, but we would like to try again. If interested, please email me: **.

We went over the puppy contract and they told us with our dog we get warranties, training etc. Everything sounded good so we went forward with the dog. The first day we noticed our pup was very lethargic. We took him to the vet during the three day vet policy petland had. Petland disclosed that he has kennel cough however, when we brought him in they told us he also had pneumonia and worms.

We returned for the next seven days to get his shots to get him better which was a huge inconvenience and when we told Petland they couldn't care less. They covered everything except for the seventh day which was an extra 45 dollars out of my pocket. After all the medicine my dog was still sick. I called petland to make sure since my dog was still ill that petland would cover it and the associate assured me they would. I went to the vets and this wasn't the case. They didn't cover anything and I had to spend an extra 80 dollars which I did not have at the time. Shortly after I got my payment book and saw they were asking for over $4000 dollars which I did not understand because they told me 2800 plus the shopping spree.

After fighting with the finance companies and petland for months I finally was able to receive the invoice which took four months to get because they sent it to an email I did not give them nor do I own. As I saw the invoice I became furious because the training, puppy for life program etc was all additional prices that accumulated to over a thousand dollars more. As well my dog was not three thousand but 3,176 dollars and the shopping spree was hundred more. None of which was told or shown to me. They made seem all the training and everything as inclusive. I received no invoice or receipt or not vocal confirmation of the price and they reviewed no contract with the 4,000 amount just the contract for my puppy. I never even used the training program and various other items and could care less about the warranties.

When I called petland to voice my complaint I spoke to Wagner and he told me he would email head of corporate to see if they could do anything and he would call me in two days. I called a week later after hearing no word and the manager Scotty told me that Wagner was going on a week vacation and that he will call and see if he got any update.

I asked Scotty to call me back even if there is no update and let me know when at least Wagner will be back so I could call and follow up. I never heard back from both of them. I got in contact with the loan company and they contacted the store owners or so they told me and they didn't care at all and would not help. I emailed the store twice and called to get a hold of the store owner so I could sit down and resolve my discrepancy amicably and I never heard back.

I spent hours on the phone with this company, loan company, corporate etc. Spent hours of my life over this issue, lost hours of sleep, and it created so much anxiety in my life for the past 5 months. I have never done business with a company with such bad customer service, lack of care for their customers and animals. I have two other friends who got their dogs from this company both of which said their dogs were very sick as well. I will never do business with this company again. Not only did they lose a customer but they made an enemy. I will spread the word about my experience over social media, blogs any outlet I can find, encourage everyone I know to never go to this company and tell all my friends to write negative reviews on this company. STAY AWAY FROM THIS COMPANY!

When I picked him up, he did seem somewhat livelier but still coughed. I was told to make an appointment with their vet the following week. I made it for that Monday. While picking up my baby, I also adopted a schnoodle who had severe mats in his long hair (only his butt was shaved down; I can only speculate because he had poopy stuck in his hair) and severe tear stains on his face. Even the same young saleswoman who sold me the first poodle agreed that his hair was in bad condition. I said, "this is neglect"; and with that I adopted him too. My heart broke for them both.

I immediately had problems with both dogs. The miniature poodle mix was extremely sick, coughing all night, sleeping a lot and not eating much. He was only 3 pounds to begin with and wasn't thriving. The schnoodle was aggressive and bit the poodle. I was overwhelmed. I tried calling the PAWsitive Solutions hotline, but no one returned my call. I called and spoke with the saleswoman who was very short with me at first, but when I told her I had to find a good home for the schnoodle so that I could concentrate on getting the poodle well, she was more than happy to volunteer her aunt.

I just spent a fortune on a sick puppy and a severely neglected puppy that this saleswoman received commission on. There was no way I was going to let her have my baby. So, I gave the schnoodle, not sold, gave, to the groomer after breaking down in tears. By the time PAWsitive Solutions got back to me, it was too late. I had re-homed the schnoodle and broke the contract. I did what was right for both of them. The poodle at first showed what I thought were signs of improvement while on an antibiotic and steroid, prescribed by Petland's approved vet. However, he had an adverse reaction to the steroid and his respirations were significantly increased.

I tried calling PAWsitive Solutions, but it was after hours. Likewise the vet's office. I knew it would break contract, but I rushed him to the ER 40 minutes away. I was told to discontinue the steroid. They offered to keep him overnight, but Petland would not reimburse me unless it was with their vet, so I took him the next day to their vet. The vet took him off all meds, including the antibiotic and "observed" him over the long holiday weekend. They declared him better, so I took him home. His cough became worse each day, and he was lethargic. I videotaped every episode, every day.

I brought him back several times. Petland never reimbursed me. Instead, they gave me a Petland gift card for the amount of his first vet visit only. I was emotionally, physically and financial exhausted. Finally, on his last visit to the vet, the vet heard the wet cough we had been hearing every day and gave him a chest x-ray. The vet diagnosed it as severe bronchitis and prescribed morphine, no antibiotics. When I asked about antibiotics, I was told they would not help. The next day, Saturday, my baby was worse. He barely lifted his head. His nose was warm, and his cough was worse. I called PAWsitive Solutions, but the phone just rang off the hook. I finally was able to leave a message.

The next day, Sunday, I felt my puppy boy would die if he didn't get the help he needed. So, in desperation, I called a reputable dog rescue. They were very concerned and took swift action. I didn't want to lose my second boy, but I would have done anything to save him, including signing my rights away. The next day, the rescue company drove miles to pick up my baby and take him to a veterinarian. He was diagnosed with pneumonia. PAWsitive Solutions, Petland's help line, finally called me back on Tuesday. Too late again. However, they said they would speak to the owner to see if they could help me in any way.

I knew they weren't going to do anything to make it right, because I broke their iron-clad contract by re-homing the puppies and taking one to the ER. Still, I had hope they would care enough about their puppies and customers to do something; therefore, I filed a complaint through the BBB. Petland's response was to copy sections of the contract and call me a liar by stating the schnoodle's hair was not matted and accusing me of not contacting PAWsitive Solutions. Eyewitness accounts, pictures and videos, and phone records back up my statements. Please, I urge anyone wanting to adopt a puppy or any pet to adopt from a rescue, shelter, or reputable breeder. Please do not buy any pet from Petland.

They will tell you that their warranty only covers bills if you use their vet, but their vet REFERRED me to somewhere else. Their vet also gave her the wrong electrolytes and about 2/5 of the plasma she should have been given for treatment, indicating that her care was sub par. I hope this helps you make an informed decision about buying a dog from this company. I would not recommend this store to anybody.