Petland Reviews

We had her rechecked with our regular vet on Thursday, Dec 3rd. She died on the examining table at the vet's office. I contacted Petland and they basically told me it was negligence on my vet's part. He should have heard the pneumonia as it is usually a crackle sound in the chest. They sent me home with kennel cough information but told me she had been cleared of it. Now, in retrospect, I think they were just trying to "unload" her.

While our Maltipoo from the breeder has had zero problems (she will turn five in January 2010) - we've had to take our Maltipoo from Petland to the vet on numerous occasions because he gets sick and we never knew why. Just days after he turned four years old, we learned that he has stage 2 cancer. It is just a matter of time before it becomes stage 3 or 4 which means he will only have months to live at that point. Of course, we don't regret buying him because he's been such a sweet joy to our family - but, as I've reflected over the past few years, it is so obvious why I hear people say don't buy from pet stores.

My Maltipoo from the breeder is so strong and healthy compared to my fragile Maltipoo from Petland. We don't know where he came from or what kind of life he led prior to buying him when he was 3 months old. I am certain his cancer and other problems are a result. Yes, our pets die but having it happen at 4 years old and spending huge amounts of money in the meantime is not the way it has to be. Use your head - get your pet from the Humane Society or a breeder, never a pet store. I thought Petland had higher standards than others, but I've learned the hard way that I was wrong.

Stop buying from Petland. I believe they acquire their dogs from puppy mills which come with all sorts of diseases and nasty infections. Be careful about other pet places as well. Other pet stores may receive dogs from puppy mills as well because they are cheap and can be sold for a lot of money. This is how they keep their stores alive. My family was considering buying a Norfolk terrier at a pound on November 6, 2009. The dogs in the same kennel with it looked diseased and sickly.

My mother was thinking about getting it and we decided we would rather wait a couple days. We went back and the same kennel was empty. I asked the people in the front what happened to the dogs and apparently, they had contacted parvo. All of them were put down the morning we had visited there. We looked at some other dogs and found another one. They tested the dog for Lyme disease and it was in the early stages of it. They wouldn't consider helping us pay to help it and get the problem fixed. They need to be stopped and hopefully, the more complaints we get about these places and the more actions we take will do that.

It doesn't matter what you do to show that you want these places shut down. My last school wore white shirts to school one day and proclaimed we wanted to put a stop to these businesses. Something as simple as that could help make a difference. I, myself, am trying to inform the government with concerns about these problems and hopefully that will help. Many people have already taken action and you should too.

Mind you, we were already giving them $1,000 for the dog. The girl said no, and we were forced to pay another $70 on top of all of that. As part of Petland's requirements, we were to take our new puppy to the vet within 7 days. We complied, as any good pet owner would, and our dog tested positive for Giardia. The vet also informed us that our new dog had been severely underfed, as well as could have only gotten the Giardia from unsanitary conditions.

Petland had an obligation to tell us this before we brought home the dog, but, again, they failed to follow ethical business practices. Petland's policy states that if there is anything wrong with the dog, that if in writing from a vet, will be taken care of by the owner of the particular store. This was where things really got bad. I had the extreme misfortune of having to speak to the ignorant store owner who proceeded to insult me, and stated that it was my fault the dog had Giardia.

Mind you, we took him to the vet the day after we bought him, and he was living with our two other dogs who did not test positive for Giardia (we got them tested too just to make sure). When we got all the proper documentation over to this, I can't even call him, gentleman that owned the store, he stated he would not pay for our dog's medical expenses. It's horrible to think that a pet store would sell you a sick dog, and then leave you with the medical expenses, but it happens.

Fortunately our dog is still alive, but requires regular medicine which is a significant cost to us. You would think especially in a down economy that businesses would do anything to get your business. Well, Petland did! They sold us a sick dog! In closing, I warn customers to beware. This store and its owner are criminals and do not deserve your business! Go to a shelter and rescue a dog!

The store brought in another silky terrier. We picked this puppy up on 10/7/09. We just took her to the vet on Wednesday. This puppy has an upper respiratory infection, and the vet advised that the puppy could get pneumonia. I am in such disbelief that we could pay so much for this puppy and continue to get sick dogs. How can they get away with this. Are there no laws?

There were no financial concessions; everything purchased had to be thrown away due to the Parvo infection. My house had to be thoroughly cleaned with Clorox. It cost hundreds of dollars, and now, we are going through it again. I am stunned; our grandson loves this puppy, believing it is the same puppy he originally picked out. He says she's the toughest little puppy ever. I cannot even nor do I want to imagine how distressed my grandson will be if this puppy dies as well. Can they get away with this? You might as well purchase a puppy for 1/4 of the price at a flea market. You're likely to get a healthier dog.

A week later, I went back and they were trying to pressure me into purchasing her. They showed me her vaccination records and just said that she was A.C.A. registered. Needless to say, I purchased her. I took her home. About an hour after I brought her home, she was making a coughing/wheezing type of noise. I called Petland and they told me that it was normal because they have the smashed-in face which makes it difficult for them to breathe. I was like, well, how come none of the other Bostons I have had have done this? Not to mention, they told me that they have a vet (the same vet they have used to take our puppy to) that goes into their store once a week to examine each and every puppy.

They assured me that the puppy was healthy. They told me to make an appointment to get the puppy in to their vet, which I am sure they pay lots of money to. The vet wouldn't get the dog in until a week later. Well, the day after I made the appointment to get her in, she had green snot coming out of her nose and her cough was much worse. I called the vet again and insisted that she needed to be seen. They finally got her in and they diagnosed her with a bacterial infection that would have turned into kennel cough if I would have waited any longer.

At this point, I was furious because I was lied to by Petland. I called them and told them I wanted my money back, but they refused. The puppy I purchased from them is still not very playful. She is very timid when it comes to people. She will not come to me at all no matter how much I try to bribe her with treats or whatever. She runs every time I walk towards her. It sounds like they may have abused this poor puppy. If you know Bostons, then you know they are happy little dogs that love to cuddle, play, and be with their humans. There are more problems to this story that I have not mentioned but I would be on here all day typing.

I would never recommend Petland to anybody! Please, people, do your research when buying a puppy. It will save you lots of money and heartache if you do your research. There are hundreds of people that are buying these unhealthy animals only to be disappointed. If you want a healthy animal, please just go to a reputable breeder. Petland needs to be shut down. Petland is only in this for making money off unhealthy puppies from puppy mills.

That same night, I returned the dog back to the store with the promise of a full refund the next day. The owner called me back the next day and has changed his story, stating that the sales rep fully explained the surgery and what it entails and that I was ok with this? First of all, I would have never purchased a dog under these circumstances. Now, the owner has the dog and will not give any refund. I have contacted the corporate office, the local news station, and an attorney to pursue this further.

I feel that this is an effort on Petland's part to shed the negative connotation that is attached to its name. If a person googles Petland, there are hundreds of negative articles, personal stories, and videos that pop up; which is bad for their business. By opening the same stores under a new title, Petland is preying on an unsuspecting market that has no way of knowing that Safari Stan's Pet Center is a subsidiary of Petland, Inc. This new chain also promotes opening franchises. Potential franchisees are being sold this chain and not knowing about the connection to Petland and the outrage that will arise once the news hits.

My point is further proven by the fact that the only place on the Safari Stan's Pet Center site that Petland or Petland, Inc. is mentioned is one blurb on the About Us page. I feel as though this is an attempt for Petland, Inc. to dupe the public and increase their revenues. I know you all have done a great job of exposing Petland's unethical methods in the past and I thought this could use some attention. Thanks!

We talked with a young fella, very nice guy named Jason, who offered to trade (Feiona) the baby rat for a different one, which was the right thing to do, but we were already attached to this baby. We asked him what would happen to her and he told us that she would end up being snake food! This made our daughter very emotional, and upset to where we decided to keep the baby rat we already grew to love. Jason went ahead and gave us another rat, whom we have named Bella.

After the 3rd day of having the two rats home, we noticed sores showing up behind Bella's neck. We were told that possibly it was just from her being nervous from the transfer from the old cage to the new one or possibly the two little girls were fighting. After the first week, Bella's back was severely raw, and sore! I started looking on the internet on the reasons why this was happening to her and found out that the reason behind this was the baby rat was infested with a parasite called mites!

I called Petland and asked to speak to the manager and told him what was going on. He basically told me that because we had the rats for over two weeks that the issues were our fault and that their baby rats were all vet checked. He also told me that they get their pets from walk-ins off the street. If this is so, then there is no way they are going to have each and every one of them rats vet-checked. I feel that Petland sold me baby rats infested with the parasite, and I want them to have my baby rats vet-checked and treated.

I don't feel that I should be the one to have to pay for this when they are the ones at fault. I've also tried to contact their district manager and she has not returned any of my phone calls. I am very upset with this company and will go to all means to have them put out of business some way, somehow. This is wrong. Petland is selling sick and unhealthy pets to people.

Well, on the first visit, they said he was fine and we took him home. We found out after that he had kennel cough. I called the vet again and Petland. Petland had me bring him in for 7 days to go on this nebulizer where he breathes in antibiotics for 20 min. and the vet gave me medicine for his kennel cough for 7 days as well. I called the vet to see if we needed to come in because he was done with his medicine and they said, "no, do not bother."

Recently, he has had weird things with his poop. It turns out he has tapeworms and he is still coughing. So, I called Petland about the tapeworms and the lady took my name and number and said they would call me back and she doesn't think they paid to get the tapeworms treated because that comes from fleas. Well, my dog does not have fleas. We have given him baths and I have checked him.

The guy that sold us the dog that works for Petland was in the store for the 7 days we brought our puppy in for the nebulizer. He called me back and he talked to us each time we were in there and he did not remember me on the phone. He said he would have the lady call me tomorrow about the tapeworms. Well, we took our puppy to another vet connected to Petsmart and they confirmed he had tapeworms and was not properly dewormed and also he still has kennel cough.

I am so upset we are having so many problems and have not even had our puppy for a month. Do not ever get a puppy from Petland. I feel so bad for those puppies that are all sick. You will have lots of money in vet bills as well. All the vets we went to, after we said we got him from Petland, shook their heads and said, "yeah, a lot of our sick dogs come from there." Also the vet they recommend all the owners that go in there got their dogs from Petland and they're all sick.

I spoke with Petland the day my puppy was taken in at AEMC and was told the manager was not in. I called the following day and spoke to the manager, Josh. When I told him the puppy they sold me was diagnosed with Parvo, his attitude was at the least lacking concern. He immediately offered to pay the medical bills up to the purchase price of the puppy, $1299.99. This seemed strange to me, the feeling of being given immediate forfeit of cash to go away. I began investigating online and discovered countless complaints against various Petlands across the nation as well as complaints against the distributor, Hunte. Upon checking my paperwork, Hunte is listed as the distributor of the puppy I had received.

It should be noted that while I was in that same Petland, I witnessed at least one other dog with severe diarrhea. I told one of the staff, Sara, that she "should check on the westie. He just had major diarrhea!" It is my belief now that the west highland terrier is another dog that is currently infected with Parvovirus, and if he is still alive, he's still for sale in that store.

My paperwork also shows that the puppy I received was one week late for the second of 4 vaccinations against Parvovirus. This was brought to my attention by the vet who checked over my puppy the day after I brought her home. Petland knowingly purchased this puppy through a distributor known to have countless complaints about sick animals. Furthermore, they failed to provide adequate medical care, failed to administer proper and timely vaccinations, and failed to provide any warning or instruction on preventative measures against Parvovirus.

Further information provided by Petland at the time of purchase follows: Pomeranian, female; sire number TR164516/01 ROBINSON'S BANDIT II; Dame number TRI94478/01 BABY ANNIE III; Breeder: Joann / Lebenon, MO 65536-6727; Whelp date: 6-2-09; and distributor: Hunte.

We went through this and notified the pet store of our situation. We made 2 vet visits before the vet said he wanted to put him in the vet hospital. When we told Kelsey of Petland, she asked us to come by the shop. There she said she would buy back our puppy for what we paid and cover all costs to date that occurred with the vet. She was very apologetic and understanding of the ties that had been formed with our 4-year-old granddaughter. She said the future outcome is hopefully positive with the puppy's hospital stay. We could, if we wanted, to purchase him back, purchase another right now if we desired, or forget a puppy for now. We elected to follow the puppy through his illness and see how things went.

He was in the hospital for 4 weeks, and then the store kept him an additional 2 weeks before they would let us purchase him back. This cost us not one dime, and we could have chosen another puppy. But in the interim, Petland had refunded our purchase price. He just came from his 1-year check with the vet last week, doing great. And now, we hope his full weight is 12 lbs. We have been very pleased with the experience with both Petland and their vet as former breeders, and show people of this breed, we have had some experiences that are less fortunate. And because of our experiences with Max and his vet, we have recommended both Petland and the East Orlando Animal Hospital as well as Doctor Glenn and his staff to friends and family seeking a pet.

I find that in all dealings with animals, like other things, there are two sides to an issue. And most often, the impasse happens when a new pet owner fails to follow the instructions given them prior to a problem and then also after one occurs. Most breeders and others in business accommodate poor conduct to a point just to keep their reputation good in the community and for the health of a less-than-well-cared-for animal.

There are however people, who just push the envelope and folks say enough, we have met our obligation. Then there are, I am sure, a few though that they may be those in business who are there solely to be bad guys and rip off the public. I find this latter group really to be few and far between. People need to realize that life isn't perfect and people do make mistakes, even God. One can experience better outcomes generally with a positive attitude more than with one bitter and condescending.

She had to be dipped every week (it was $30 a dip for like 6 weeks). Good thing she is better now. We told Petland and the vet and they acted stupid - like they couldn't believe it. They were really shocked! But later on, I found out from our puppy's papers that she came from a puppy broker that buys their puppies from puppy mills. Our dog was bought from a Minnesota Amish puppy mill for around $250 - they get a lot of their puppies from there! Petland says they get there puppies from top private breeders but they really get them from Amish puppy mills!

There are no hand sanitizer stations. There were several children of various ages unsupervised going from cage to cage and picking up the animals since they actually encourage you to do this. There were also several large birds - a cockatoo and a green parrot if my memory serves me right - which were also in open cages. I know for a fact that either of these birds could snap a finger off.

There was an African Grey - the smartest of all birds - in an enclosed cage in which it had to actually slump down to fit into standing up. I thought that was bad. I wasn't prepared for worse. I turn to my right and there is a whole wall of these cage boxes, enclosed with plexiglass windows. These spaces are the same size as the rodent and rabbit boxes; however, since they are stacked on top of each other, the space from the ceiling to the floor was no more than 24".

Under glaringly bright lights was one of the saddest sights I have ever had the misfortune to lay my eyes on - puppies and kittens. Some small, some almost too large to stand up or turn around. Some two to a cage with no blankets, no toys, no water dishes and no food. Wire mesh separated their cage bottom from the floor. About 2 inches or so above the actual cage bottom (most of which were soiled with urine and feces) is where the wire mesh sat. These babies, these poor little souls, were on display like a Blimpie sandwich at a 7-11 convenient store.

Every cage I passed was the same thing: sad eyes, a defeated demeanor and a lethargy. It was absolutely disgusting and heartbreaking all at once. How a national pet store chain or its employees for that matter could continue to be in business is a wonder in itself. I personally plan on posting as many complaints on this place as the Internet allows. I will also be contacting my local humane society to discuss this matter with them as well.

I only have one thing to say to anyone who is an employee at Petland or has any stake in the company at all: You are a base-level and soulless human being. God didn't put animals on this earth to be neglected and sold from vending machines like chocolate bars. Shame on you and shame on Petland! If any of you who are reading this have a conscience, you will steer clear of this puppy/kitty mill enabler and buy your pets and products from a reputable source who actually care about the animals they are peddling.

So I called Petland and told them what was wrong and asked them what I needed to do for them to honor my warranty and pay for her surgery. To make a long story short, no one has called me back. I will never ever go back to Petland. Not only is Petland a joke, but they said I had to see their vet. If you ask me, I think the vet and Petland is in on this scam together. Good luck. Hope this helps!

Apparently, he comes in every 15 minutes for a break. I do not care if the man begged for the job, it is too hot. He could get heat stroke and/or die. Was there no "dirty job" they could have given the man? It is a pet store, after all. If the excuse is not wanting him around customers, I don't buy it since he supposedly comes in every 15 minutes anyway (where I would assume he takes off at least part of the costume) and he wouldn't have to be around the customers to be doing a job inside where there is A/C. The whole incident was cruel and in my opinion, they took advantage of a poor man desperate for money. I hope the homeless man is okay (time will tell if I see more costumed people advertising) and that the people in charge at this Petland store will gain better judgement and realize how very wrong they were to have allowed this to happen.

Do not buy anything from Petland! Nothing! Do not support a place that is abusing poor little puppies and kittens! Petland all over the US need to be put out of business! When that horrible place reopened, we saw three puppies with Parvo! Parvo! In the first week, they were back open. That's another reason why they shut down! They had all kinds of rampant disease running around in there and they're not even open for a week and puppies are sick already!

We all need to unite and take down Petland! They're animal abusers and if you're reading this, then you're an animal lover, so stand up for our beloved four-legged friends and fight for them! Those poor puppies need us to have a better life and to be saved from the horrible hands of Petland employees. Once Petland is done with them onto the Puppy Mills. One day, all of the animals in the US will be free of disease and live a long happy, healthy life. Shame on Petland! And how dare you!

We called Petland and they wanted us to drive all the way out to their vet again. So I just took her to our vet and she had genetic mange. My vet faxed everything over proving that she had that and they still didn’t do anything about it. That cost me $35 a week for the treatments for 2 months! We paid almost $4,000.00 for her. All I can say is that I will never go back there. To the people that are thinking about going there, don’t go. Go to a local humane society and adopt there or go to a breeder.

I called the warranty department four times and no response. I called the store and they said they informed us. etc. We ended up returning our puppy to them and then they wouldn't even give us all the money that we paid for her back. They kept 30% of what we gave them. I can assure you if they were honest and up front and said she will need surgery and it can be between $1200-$1500, I would not have bought the dog and put my family through an experience like that.

On 6/04/09, she (now named Bella) stopped eating, became lethargic and got diarrhea. We took her to the Petland affiliate vet where we were told she had Giardia and hypoglycemia. We were told that the vet office was closing and it was recommended that we transfer her to the emergency center for an IV, medication and supervision to assure that she made it through the night. We did so. 6/5/09, we transferred Bella back to the affiliate vet. She remained there on and IV until 6/6/09. On 6/6/09, Bella was still refusing to eat. We discussed transferring her back to the emergency center for continued care or to bring her home, hoping that she may begin to eat. We understood we would need to take her to emergency if she did not improve.

On 6/6/09, we met with Randy H., the owner of Petland Novi. He agreed to pay for of the emergency bill in addition to the warranty covered affiliate care. We expressed concern over Bella’s breeder and were given her contact information. The phone number was incorrect, but we found the correct information online. Bella improved. She returned to the vet on 6/8/02 for a re-check and we were told that while she had lost weight, she was responding to treatment. On 6/9/02, Bella started coughing and sneezing. We returned to the affiliate vet and she was diagnosed with another upper respiratory infection. She is currently being treated with antibiotics. On 6/13/09, there’s a follow up visit and stool sample was taken. 6/15/09, we were contacted by the vet and informed that Bella’s stool tested positive for Coccidia. We began treatment for Coccidia 6/15/09.

On contacting the breeder we discovered:

1) The breeder admitted to having 50-plus adult dogs and additional puppies and that only herself and her 2 under-aged sons provide the animal care.

2) When we requested a photo of the dame and sire to confirm health and breed, she refused.

3) When we told her about Bella’s Giardia, she recommended Tums and said: “I don’t care what the vet says, you can give a dog anything you can give a human.” This brought her competency and basic animal welfare knowledge base into question.

4) The breeder became defensive and said she would not pay for any care for Bella (we had not asked her to). She had sold the puppy to the broker and was no longer responsible.

We believe Bella and our family are Petland’s perpetuated puppy mill victims. Tears, fear and trauma have been suffered by all involved. Instead of a happy process of family acclimation to a new pet, countless hours have been spent caring for a very sick pup, force feeding medicating, researching breeder/ broker information, driving back and forth to the affiliate vet and in fear for her life. Our training has been interrupted by the illnesses and has possibly been permanently affected.

Thus far the financial costs have been: $797 (purchase price), puppy welcome kit for $149, microchip activation for $69; miscellaneous supplies for care amounting to $300.00, emergency vet care on 6/4 for $357.00 ($178 paid by Petland Novi); Petland affiliate vet care on 6/5, $414.42 (warranty); 6/6, $844.25 (warranty); 6/8 and 6/9, $70.45 (warranty). Thus, total as of 6/10/02 is $3001.12. While we appreciate Petland’s paying for the vet bills, thus far, this does not rectify our situation nor does it protect other puppies and other families from experiencing the same trauma that we have. The breeder information we have now does not line up with what we were told by Petland staff while considering our purchase.

Petland’s policy of any outside vet examining a puppy voiding the warranty has only caused more frustration and concern. We have had a relationship with our local vet for 9 years and greatly trust their care. In order to accommodate the warranty, we have driven back and forth the 40 minutes to the affiliate vet 10 times (5 trips times two directions) in the first ten days. The ability to utilize our own vet would have greatly diminished the stress and expense of this crisis.

In accordance with our warranty, we have not had Bella examined by our preferred vet; however, we did consult them by phone. After describing the issues, they confirmed that while common in pet store pets, the issues and severity that we have faced with Bella are not normal in a healthy breeding situation. They also confirmed that the care that Bella has received from Vet Select (affiliate vet) has been standard protocol. This confirmation allowed us to continue Bella’s care under the warranty via the Affiliate vet. In addition to the above expenses, we have purchased VPI pet insurance to assure our ability to pay for any future problems that may arise for Bella and to be able to have her treated by our own vet. This is an additional cost of $44.00 per month (indefinitely) for my family. The Petland motto, “Petland Pets make life better,” has most certainly been misleading. In our case, Petland pets have made our life, stressful, frightening and traumatic.

When Charlie was just eight months old, he died. His body was defeated by malnutrition and dehydration even after all of the food, water, and love his little body could ever desire. The only answer we were given was that he was born with a congenital liver disease. However, we could not afford to pay for an autopsy. My husband and I are devastated for our loss and feel we are left with no real answers or closure. I am fighting and investigating Petland for Charlie. His life was cut very short and there is no excuse for it. We do not want a lawsuit, just to put Petland out of business. If there is any way we can help, please contact me directly. I have retained all of Charlie’s paperwork from when we purchased him to every visit to the vet and his pictures and video footage of his frail body.

I was not happy to find her initial exam and 'free" spay meant I had to use the Petland recommended vet, far from my home. If I was to encounter any health issues, the warranty states, such diagnosis must be backed up by this veterinarian. I took her for her visit and she has luxating patellas Giardia and had hernia repair at 5 weeks. She also has some type of seizures that happen while she is sitting and her head trembles and she falls to one side. My vet, whom I took her to for an unbiased evaluation says I need to get these episodes on video so a diagnosis can be looked into. She may have epilepsy.

I just had 2 dogs two weeks apart put down because my beloved rescue dogs Annie, age 14, her hind legs gave out. Nick, age 11 had stage 3 mast cell cancer. I am still grieving their loss. The guilt is tremendous. And now, I will have health issues with this puppy who I had such high hopes for. It is devastating to read about Petland horror stories which sadden me beyond belief, and I am physically sick that I kept them in business one more day.

My husband and I make the 1+ hour trek to the store. Of course, we fell in love with him and figured this way he would not be as big as a St. Bernard. When I inquired to ** about the "negotiable" price, he initially said no. But when my jaw dropped, he said that he would go in back to see what he could do, while playing with him all the employees were asking if we were taking him home as if they were trying to get rid of him. ** came back and said that if we purchase the large puppy pack, they would take $100 off. We talked and decided that taking from my husband's retirement would be worth it, as our dogs are getting older and our kids are so special this may help our son who is autistic.

We told ** we would take him. He then took him to the back for what we don't really know. As he was picking out supplies for us (of course not included in the puppy package), I looked on one of their ads to see the price of the puppy package was $199.99. He was telling us about hypoglycemia and how important it is to give the puppy these supplements included in the package. I am a nurse and my husband is diabetic and he only gets hypoglycemic when he does not eat. So I am thinking the puppy will only get this if he doesn't eat. I should have seen the red flag here, but obviously was so excited thinking about the kids and how excited they would be when we got home with him.

In the meantime, ** was congratulating us on our purchase. I told him we had to get going because we had to drive the hour plus back to Woodstock to get our son from school by 3:15pm. While everyone was taking their time, I kept looking into the spot where our puppy was and it was empty. I just couldn't imagine what they were doing with him. I was a little nervous when the total was over $2,100, but figured it would be worth it to see the puppy grow up with our kids. When our credit card would not be accepted (I called the back before going in, so the money was there, ** reassured me that it will go through one way or another; we called the bank and got this taken care of). By this time, it is getting late for us to pick our son up in time, so they just flew by the paperwork, had me initial certain places and then signed.

I asked if the free vet could be transferred to our local vet and was told "no". I looked at the vet record and it looked complete to me but I did not know what to look for either. They announced to everyone in the store our purchase, congratulated us and off we went. The looks on our kids’ faces was just precious when they saw him and of course were fighting over him already! We called the Petland vet in Glen Ellyn and the only time that they had we could make was Saturday at 10am. I was a little nervous in the fact that this was past the 48 hour return policy, but what could we do?

After dinner while unpacking all of our things from our purchase, I discovered we never received the puppy booster that they claimed was so critical he have. I called the store and ** said that I could come to get some; it was 7:30 at night and not possible. He said I could go to the local Petland store in Crystal Lake to exchange it. All I need to do is have my paperwork ready and have the Crystal Lake store call them. So I drove to the store 20 minutes away only to find the store manager ** state they don't even carry this product. She was very nice and went to the back to call the Wheaton store. She came back and said that I could purchase their version and next time I was in Wheaton, show my receipt and get reimbursed. I told her at this point I wasn't worried about that but just wanted to do the right thing for our dog.

Friday night while holding the puppy the kids named "Ziggy", he started sneezing and coughing and panting. I gave him some water, took him outside and put him in his crate for the night. He has only had 2 accidents in the house since we got him, so I was optimistic about how this might not be too difficult to do. The kids love him; the other dogs are okay with him. We did watch the DVD and registered his microchip. Saturday morning I drove the 1+ hour to the Petland vet. I was shocked to see what could have been his identical twin there also. This pup's owner asked if ours was St. Bernard/Sheltie mix. I said yes. She had her hands full with 2 little kids and this puppy so I did not have any more conversation with her.

Ziggy was brought back to be examined by the vet. She said he had kennel cough and bilateral luxating knees, while not severe it can cause problems and needs to be watched. I was greatly disappointed at this news. As we are checking out, the vet comes out to tell us he also has an intestinal parasite called coccidia and needs a different antibiotic for that. Okay, so this is covered by the free vet exam. I was asked to schedule the next visit for more vaccines and was shocked to find out that all of his vaccines, tests, exams, meds, lab work, etc. has to be done at this vet in order to get the free neutering at 6 months. Not only that but he needs the heartworm, flea, and tick treatment to be purchased for a year upfront for the free neutering. But now he cannot take the heartworm pill until the kennel cough and parasite infection clears up. Now I am getting paranoid to think we have a sick puppy that I have to drive an hour plus almost weekly one way to have treated. I really wish this was explained to me!

So I got home with Ziggy to notify Petland of the vet findings and noticed my red Labrador is sneezing and coughing. In looking over all the paperwork received, I see that the vet saw Ziggy on 5/20/09 and never checked the knees for the luxating patella and checked negative for kennel cough and parasites. What is interesting is the fact that ** told us that Ziggy arrived at Petland on 5/21/09. Was he at the vet being treated? I called Petland and asked for the manager. After being placed on hold for several minutes, a guy named ** talks to me. I told him what was going on with his knees and he said that they don't usually do surgery on them until 1 year or later. Well this would mean that they only have to pay 50% of the costs for treatment. I told him that was a crock and he puts me on hold for **.

** comes back after another long hold to say that ** the kennel manager will call me back. He will be in in 15 minutes and call me in 2 hours. I bet this is the same ** that gave me a line of crap about the Crystal Lake store snafu. Well it is now 8pm and I called at about 3pm. I wonder what time zone the store is in because it has been 5 hours. In the meantime, tears are flowing and will not stop reading all the complaints about Petland shops. I am freaking out about having spent our retirement money and having no legal recourse on this. I guess more will be revealed.

Consequences: potential leg/knee complications that are genetic and not being told of them, the kennel cough that now my other dog has, and the intestinal parasite. I know Petland will not honor their end of the bargain and we have no legal recourse in this. My kids and this poor puppy will have to be traumatized by all of this.

As soon as I was passed (he seemed to think I was no longer watching), he grabbed the dog and threw it up against the wall. I immediately confronted him through the Plexiglass but he acted all innocent. No one should be treating an animal like that ever, especially if you work with animals in a pet store! Oh wait, no human who cares about animals would be able to stand to work in such an animal prison. I went to their website and saw that they promote the idea that as a salesperson, you can make $50,000 or more as a salesclerk. I'm just sick.

One person noted that they had to call the Petland Robinson store as they had to bring back 2 pups they couldn't handle. The manager there told them to not bring them to the store but the staff on the sly met the people and kept the pups themselves. They were told to never mention it to anyone especially to anyone at the store. I understand that they have a policy to always be able to bring them back to the store instead of the overcrowded human societies, which I applaud. But to sell them for original price, making 2-3 times on one pup, is just unacceptable. I love my baby and I don't regret getting her, but it's just not fair to people who really can't afford a pup. I see a lot of pups that are in those cages for months and months!

I was now faced with a decision to undergo more surgery and tests or put the 3 month old puppy to sleep. I decided to go on with the surgery and the test because I couldn't bear not giving him a chance. Tressel ended up receiving a feeding tube, x-rays and antibiotics. I was willing to do anything to make him better. Unfortunately, after a week, there was nothing else that could be done for the puppy and I had to have him put to sleep. At this point I had only had the dog for a little more than a month and had spent a total of $5,000.00 in hospital bills. This does not include all the days I had to take off work to take care of him and the cost of medicine that he was on at home, and the devastation of putting a helpless puppy to sleep.

I contacted Petland right away, and the staff at the Greene Crossing was as helpful as they could be. Let me say this is in no way a negative comment against the staff or store manager at the Greene Crossing location. They have all been as polite and caring as they could be. However, I was informed that the only restitution they could make would be to reimburse me for the $1,300 and some odd dollars that I spent for Tressel and nothing else.

I had always been leery about buying from a pet store, but when the manager ** told us that the advantage was that with their "guarantee" that if anything health-wise happened to the puppy, it would be covered by Petland. I had already fallen in love with the pup, and this was enough to get me to buy him. While I still think that most of the staff at the Greene Crossing Petland location was very good, I am very disgusted with the Petland corporate offices at their practice not honoring what was stated to me before I paid for the puppy. I will never purchase a dog at Petland, and I have told everyone I know about the situation I was in.

I put all the medical cost on my credit cards. As of today, I am still paying off the debt that has accrued. This is the first puppy that I had to put to sleep. It was so devastating! I couldn't ever imagine putting a helpless puppy asleep. I don’t ever want to go through that again. I will always remember my puppy, and I will never ever shop at Petland again.

I took him to my own vet, not the one Petland recommended, and thank God I did, because he had kennel cough and he was extremely dehydrated. My vet kept him overnight and nursed him back to health. He was given antibiotics and needed a lot of rest but in the long run he pulled through. My vet informed me about puppies from Petland and that they come from puppy mills. I was never aware of puppy mills until I got Otis but when I returned home from the vet, I researched the topic on the Internet and "My God, people are cruel."

Otis is now 1 year old and as happy as ever but only because I used common sense and took him to my own vet and not Petland's vet. Petland also said that he was a purebred Boston Terrier and that his papers would arrive in the mail soon after I purchased him. I waited and waited. I even called the Petland store and the sales clerk said I had to speak to the manager regarding purebred papers. He never called me back and I was never able to reach him. It's kind of funny because Otis does not look like a purebred Boston Terrier. Instead, he resembles a mix between a Boxer and a Boston Terrier. He has long legs and he does not have the muscular stature of a purebred Boston Terrier. His black and white coloring is the only thing that resembles a Boston Terrier. He is a cute though.

Petland knowingly sells sick animals and the consumers are the ones that have to pay the true price and watch a helpless animal suffer in agony. I don't think it's fair that consumers are robbed when purchasing these sick animals, then they have to pay more money to keep them alive. These are animals, with hearts, brains and feelings. I don't know how some people can be so cruel and breed and sell sick animals just to make a dollar. They will be punished, maybe not in this lifetime but the next.

I had to giggle inwards too. I picked the ferret up and the poor thing was shaking to death. It was nipping me cause he was scared. I pet him, settled him down and decided to buy him because of what I saw him go through. My friend Tina decided he was cute and her kids, seeing that my kids were getting a ferret, decided they wanted one too. So Petland made a lot of money off us that day. I know I paid well over $600 and she paid I'm sure close to the same for everything she bought as well. I took my ferret to the vet a few days later and got its immunizations. The vet discovered he had a broken tail and even now, several months later, he still nips when anyone touches it by accident. If infection ever starts to set in, he may have to have it amputated because it isn't healing correctly. As sad as that is, it gets sadder.

My friend took her ferret to the vet 4 days after she bought it because it was acting strange. They discovered it had a severe cold that could not be treated. It was too late. By the next morning, her ferret had died. She took it back to the store and here's the real kicker. She bought the Marshall food they told us it had to have or the warranty is gone if it wasn't kept on it. Well I wonder if they give the ferrets something cheap while they have them in the cage because they came back after tests on it and said, "We can't warranty your ferret because it was taken off the Marshall food." Well as for the warranty, they know they got the innocent buyers before they walk out the door with the ferret, because any ferret owner knows that they like treats and fruits, and a variety of foods (not the same all the time) so you're pretty much screwed.

I have sat and thought a lot about Petland, and have kept away from there since that horrible day. But I wonder if maybe the reason so many of their animals are sick or injured when bought from there if it isn't in a lot of ways to the fact that they are similar to a petting zoo? No need to buy. Just walk in, play with it, abuse it and do whatever because unlike a petting zoo, the employees don't care about the animals. And FYI to anyone who may come across this: Ferrets can catch colds from humans. If they are handled by someone sick, they can easily get sick, thus being the reason my friend's ferret probably died. So if you're smart, go somewhere where employees only handle them and play with them, where only potential buyers are allowed to come in contact with them so they will have a better chance of being healthy when you buy them.

I was lucky my ferret had not caught the cold and he still lives with only a broken tail bone. Unlike my friend's ferret, mine is still alive for my family to love. My friend lost her ferret and had all the stuff for it. I suggested trying Pet Warehouse where I bought my sugar glider and she got a ferret there. She told them the story of what happened and they actually sold her one cheaper than Petland would have if she had bought another one there. That's sad that another store took sympathy because of a major chain store's stupidity. Her new ferret is still healthy and she has had it for 6 months now, without any issues. So double think before you jump in and buy a pet anyone can play with because it may be unhealthy.

Petland needs to make sure people are interested and not there for a free day of playing with all the animals before people handle them. That way, the people who end up buying them don't end up brokenhearted in the end!

Look into this company and there should be a good lawyer who will start a class action suit against them. I don't want a penny since money cannot replace Xena. So jail, suicide or death penalty would be fine with me. Thank you.

Well, I bought that line of ** and a month and half later, all my dog's hair started falling out. After taking her to the vet, I learned she had mange which there is no cure for and can only be transmitted from mother to puppy. So the breeder of my puppy or whoever Petland gets their animals from clearly knew that she had this disease, as did my dog's mother and her mother and the mother before her, etc. If you have ever seen a dog with mange, trust me you will notice. Now can someone tell me how not one person knew she had mange or that her mother had it? I mean these are all experts and professionals. Rip off, con artists, liars is more like it. Thank you, Petland for the $2,000 lesson in ignorance and mistrust. I will be letting all those that I talk with know that they should not purchase so much as a dog collar from you.

I know a lot about rabbits. People come to me before and after they buy one so I could check them. At this store, they are so mean. I will never buy anything from there ever again, not even pet food. I know a lot of people who have pets that shop at Petland. When I tell them this, we all will be going to Petco where they are much nicer. When we bought our pets from them last year, they are still alive. This always happens at this store. You need to fire all the people who work in your stores in Queens and find new ones who know how to care for animals. Every time you go in one of your stores, there are dead pets in the cage with live ones. I never want to see this store again.

We got online and saw the complaints against Petland. I want them to know this. Our hearts are broken. We would appreciate Petland refunding Laura the vet bill, medications of $600, but from what I have heard online, they won't. Tell me why you did this to our family. You could have gone to an AKC breeder. You could have made sure to sell healthy puppies. Your lack of care has cost my daughter much more than money. Sammy was very precious to her. You should really stop selling pets! I will never walk in your store again.

On November 2, I took Shayna to Vet Select (vet connected to package agreement) in Commerce for the initial check up. Dr. ** suggested I mix two dry foods together, Proplan and Eukanuba. Dr. said regarding frequent urination that puppies do that. She assured me that puppy was healthy. Vet did find an ear infection that I did report back to Petland. On November 2-10, the puppy continued to have eating problems with the dry food mixture that the vet suggested. Sometimes I fed the puppy with my fingers, force feeding for nourishment. I returned to the vet on Nov 10, 2005 for vaccinations. I reported the food problem.

Dr. ** still said to mix the dry foods together. Vet administered vaccinations. When I took her home, she appeared to have the shivers and was shaking; her back legs were curled up and she was not very responsive. I called the vet immediately requesting that a tech call the doctor. I was referred to to the Novi office to take the puppy. Dr. ** said she was treating the dog as if she had a vaccine reaction by giving subcutaneous fluids, Benadryl and steroid. I came back home with the dog and she vomited. I kept vet informed of what was going on and it was returned to their care, then was taken to Animal Emergency Center, Oakland Vet.

To make a long story short, she had to be treated for renal (kidney) failure. The doctor at Oakland Vet explained that the puppy was sick at the time of purchase. My mother reported to and left a message for the owner, Bob Thorton, to call her but instead the manager, Kim, called my mother on Nov. 15, 2005. After Kim spoke to the owner, Bob, Kim called my mother back stating stating that Bob wanted to investigate the vaccine manufacturer. Kim also stated that if the puppy was sick when purchased that she is sure that my parents will get a refund for the purchase price.

Kim called back on November 20, 2005 stating that the owner refused to reimburse the purchase price because the dog could have been exposed to Lepto. Petland never requested that the ill puppy be returned (removing the dog from the IV would kill her). She was tested for Lepto and showed she did not have it. My puppy was discharged on November 22 from Oakland Vet with abnormal readings. Orders were to go to a vet or back there for a blood draw and exam at the end of the week.

We took her to Gasow Vet. Dr. ** tested for Lepto again which again showed negative. The puppy had to be put on IV fluids at Gasow vet for very elevated numbers. On December 8, 2005 it was also reported that the liver was a problem too. Meanwhile my mother called Petland on December 7, was told Kim was out of town and the owner, Bob, was not available at this time. Manager finally called back my mother stating that the puppy may have had a problem since birth or acquired her health problem even before she came to Petland. My mother told her she still had not heard from the owner and he has refused to even refund the purchase price!

My mother stated also that the owner did not want the puppy back when she was on IV life support and still has not wanted the puppy as the puppy has been off and on IV fluids. Manager did not respond regarding her employer's actions. My parents dealt with the charge card company giving them detailed notes that I was recording daily. This was the only way my parents got the money back. I had to nurse her back to health. Sometimes I had to crunch food up, etc., whatever I had to do, I did.

Shayna lived on liver medication and kidney medication. She was quite a expense but we did everything, giving her subcutaneous fluids when needed. She required blood work sometimes every mo. or 2-3 mo. Shayna was a great dog! In Feb./March of 2009, there was a big turn with her numbers and it could not be brought back down with IV fluids. She had head seizures and was throwing up her last few days of life! We had to put her to sleep on March 19, 2009. She lived to 3 years old. Shayna was a great dog, very gentle and sociable. It was very emotional having her. There were a lot of moments we did not know what was going to happen.

Do not get a dog from a pet store, especially Petland!

There was a time that I overheard a sales associate tell a family that he doesn't feel right selling the puppy to their family because it was a bit too small and they had 4 kids that were rather young, and the puppy might not get the correct attention it needs; they should go home to talk about it more because it seemed to be an impulse purchase. The man and lady were taken aback by the honesty of the sales associate. They agreed and left the store. That shows you that this store cares for the animals, because they let a customer leave without buying a $2,000 female yorkie that was tiny as can be. I will continue to shop at Petland and purchase my dog food, toys and all other supplies from them. In the future, I will buy another puppy from them. I am completely satisfied with Petland.

My vet found out he had two types of parasites, Giardia and another type. He also had kennel cough and conjunctivitus in his eyes. My vet also told me if I had waited any longer for treatment, the parasites would have starved him to death (STAY AWAY FROM SARNO ANIMAL HOSPITAL. THEY ONLY WANT YOUR MONEY)! Let's just say in the end I ended up paying more in vet bills than for my actual puppy. He's healthy now (but the vet found that he has an abnormal growth on his heart, and they don't know what it is). But he plays and is the smartest, most loving dog I could ever have. He's about 11 months old and I have to be completely honest. I didn't think he was going to live this long. I don't regret saving his life. I just want to warn other people to stay away from Petland.

Donna of Melbourne, I understand exactly where you are coming from. We got our puppies from the same place! If you ever want to talk email me. Good luck sweetheart and I hope your puppy gets better!

She was very cute, as all puppies are, and she behaved like a healthy puppy should. The employee told me that the puppy was for sale for 1400 dollars, and I was shocked. Who would pay that much for a puppy?!?! Not me, that's for sure. The employee explained that the puppy came with a complimentary veterinary analysis from a local independent veterinarian, a microchip for easy identification, was AKC registered, had her bloodline traced back 4 generations, came from a USDA licensed breeder, was up to date on wormings, was vaccinated for parvo, kennel cough, and several other diseases, and came with a three year health guarantee. I still wasn't sold. I asked about Puppy Mills, and the employee gave handsome info on the breeder, a couple from Arizona who had been USDA registered for 8 years. She even gave me their address but alas, no phone number.

I was rather impressed by this, although a little baffled by all the info. I did not buy that puppy, as my better judgement would not let me. At the end of my visit with that sweet little puppy, I politely declined to purchase the pup, accepted some hand sanitizer, and left the store. I have seen all ends of the spectrum when it comes to Petland stores, and I honestly think it all depends on the morals of each particular store's manager. All you as a consumer can do is to know where to shop! If your neighborhood Petland is appalling, don't willingly buy a dog from them. Use your brain and DON'T SHOP THERE! If it seems fine to you, shop there as much as you like.

One of my close friends is looking for a dog but, doesn't know what kind to get. So she knew that there was a large selection there at Petland so they went. They look at some breeds there. There was one individual dog that had a broken leg she thought. She said that Petland did not do anything about it and they just let it sit there in pain. I don't know what kind of cold-blooded person could do that. I know that I couldn't go into work every day and see a poor innocent look in a dog's eyes and just ignore it for hours at a time. I asked my friend if the dog was in the last cage to the left on the bottom row and with a chihuahua? And she said, "Yes. How did you know?" I said that the other dog was gone (the one with a broken leg). And the chihuahua was half off. I suspect it's because there is something wrong with him just like the other dog that they put to sleep.

I want to know what can be done about this neglect and abuse done to all of the animals at Petland?

The store manager, Karrisa, referred me to Tammy who takes care of the claims on the puppies. I spoke with Tammy on Friday, 01-02, and she asked me to fax her the pet bills, a paper with diagnosis, and any other medical information. Tuesday, 01-06, I faxed the paperwork to Tammy and verified it was received. A week later, I had not heard anything about the claim, so I called Tammy to check on the status. She informed me that it takes 2 to 4 weeks for the claim to be processed and that I would be hearing from the corporate office. She also asked me to try to be patient. I waited 4 weeks (01-30) to contact Tammy again. This time she said she would email corporate and try to find out the status of the claim and she would call me back. I never received a call back, so a week later (02-06), I called Tammy again.

This time she told me she was just doing her job and that when she spoke with corporate (via telephone) they said the claim was in progress and on the desk of the claim handler. She told me she has done all she can and that it is in corporate's hands. I asked for corporate's number and she could not give it to me. She said I could write a letter expressing my disappointment with how the issue was being handled and bring it into the store or fax it to her and she would make sure they got it. I am at my wits end. I don't know what else I can do. I am trying to be patient and considerate but I feel like I am being put on the back burner. I NEED to be reimbursed asap because the vet bills are due and I am having a very hard time making ends meet.

I went to the store in Viera and the manager, Jeff, told me that he does not legally have to provide me the puppy's health records. I was puzzled as to why a puppy's health records would be such a secret. He told me that he was calling the cops on me and I would have to leave (other patrons could hear us)... My puppy was being treated by the nebulizer in the back for Kennel Cough, so he was reluctant to let me stay but said that the puppy had ringworm not Parvo and that it was another puppy that had Parvo. I told him to prove it but he said he would in the morning, that the clinic was closed. Needless to say that they would not let us play with any puppies anymore and the staff was now being rude... not to mention, that my puppy's pedigree showed that the puppy's mom and dad shared the same dad... I smell a puppy mill puppy cover up!

It was so sad to put him back in the cage for so many reasons. I knew I couldn't take him home with me, but I also knew that this puppy would probably die at Petland due to their complete neglect of their animals and the ignorance of their staff. Like most animal lovers, I wish I could take all of the pets with me, but since I can't... I want to let the public know in any way possible about the neglect of the dogs there and new owners have to understand that due to that neglect, there are so many problems when you bring a puppy like that home. It's a horrible cycle that needs to be stopped! Puppy Mills are horrible! And the irresponsibility of Petland is horrific!

Petland of West Des Moines just recently stopped paying the Veterinarian of Avendale Veterinary Clinic, so he no longer visits once every week to check the puppies. The majority of the people who do take care of the puppies are teenagers with no prior experience caring for animals (other than household pets). They are the ones who are expected to keep a watch on the puppies and to tell the managers if they think one is sick. There is only one person allowed to work in the kennel from 11:00 am - 9:00 pm. This requires the one person working back there to care for up to 60 puppies by himself or herself. Needless to say, these puppies do not get the care they deserve.

The most important thing a worker in the kennel is told to do, however, is keep the glass clean so the customers can see, and then buy the puppies. This is the main concern of the managers, because it is the main concern of the owner (who is the father-in-law to the general manager of the store). Petland is a rip off. If they did not sell $1000 puppies every day, they would not be in business, and they realize this. The cost of shelf items is at least 50% more than at the competing pet store chains.

We were standing outside of the store, in the general mall area, talking to the woman when the owner of the Petland came storming out and accosted the woman verbally, yelling in front of at least twenty other customers and mall patrons, telling her that she had no right to be stealing his business and customers. The woman was shocked and very apologetic, trying to tell him that we were just exchanging personal information but he wouldn't stop yelling long enough to even hear what she was saying. We stepped in at that point and defended her, but he merely turned and yelled at us as well, telling us to get out. We were already outside of his store, so we left the mall to escape any further wrath. We were deeply disturbed and offended by his inappropriate behavior as was everyone within hearing distance of the confrontation. We will not be returning to buy that dog, nor will we ever set foot in that store again. In the past, we have frequented the store and spent large sums of money there, but the owner's behavior was so wildly inappropriate and offensive that we cannot, in good conscience do that again.

The owners are always visible and willing to answer any questions. There isn't a high turnover there at all. We've been talking with the same sales associate for 2 years since they've opened. Regardless of where these puppies come from, they too need loving homes, and the people at Petland Davie are very accommodating.

I am glad that I was able to find these two babies and have the privilege of raising them and loving them. Petland did everything right for me. They were very helpful with both purchases and were themselves pleased to send the dogs to a happy home. I'm not certain what all the hoopla is over puppy mills and pet stores, but adopting, buying, or acquiring any dog, from any source is a wonderful thing if the owner takes the full responsibility of knowing the breed and raising it correctly and fulfilling the dog's needs. Any person who purchases or adopts a dog has a choice as to whether they will do the right things for the dog throughout the dog's lifetime. I have only had good experiences with Petland and it is now my job to raise and love the dogs.

I have never been so disappointed and annoyed by any business practice as this. First of all, she was not told 4:00. Second of all, it is winter and bad driving conditions and it was 4:03. Trust me; no one I know will ever purchase anything from Petland. They kept my beloved pet from me after surgery because of a 3-minute delay; just how ridiculous is this? I am just as annoyed today as yesterday and doubt that I will ever forget your inconsiderate practice. I called your store at 4:45 for help. You took my number and said you would investigate to see if you could help anyway and never even bothered to call me back.

After having my puppy for a couple of months, she started having seizures. She was around 6-7 months old. I was shocked because I had just lost my previous Pomeranian from epilepsy. The very next morning, she had another seizure. I scheduled her appointment with the veterinarian and at that time she was diagnosed with epilepsy which is a hereditary disorder by Dr. Robert **, D.V.M. I asked the front office of Black Mountain Animal Hospital VCA if they can write a letter stating what my puppy was diagnosed with so I can take it to Petland.

The next day I picked up the letter from VCA and took it into the place where I bought my dog on 510 Marks St. #120 and gave a copy of the letter to the Manager there named **. He said he would have to give a copy to the corporate office and they will be issuing me a check for the price I paid for the dog in a couple of weeks since she was still in warranty of the 1st year. After 3 weeks, I called him and left several messages to see the status of my claim and he never returned my phone calls. I finally got a hold of another store manager at a different location and told her my situation. She told me there was no corporate office, just the two owners of the company, Brad and Karen Logan, and she told me they worked out of another store.

So I finally reached one of them. I inquired the status of my claim. She didn't even know what I was talking about. After explaining to her my situation, she accused me of lying, that they don't know if the dog is really epileptic and had the nerve to tell me to just return the dog after almost a year of having her. I told her the veterinarian that diagnosed her is the one it states in the warranty to use.

Since then I have not been given a check and my calls have not been returned. I have been giving my dog Phenobarbital every day twice a day since she has been diagnosed. I did my own investigation and found out that my dog's breeder is not reputable and has sold many sick dogs to Petland. She gives them shots so they can go into heat early and inbreeds the animals with their own brother and sister. Now Petland on Marks St., Henderson, NV the one that I purchased my puppy from is under investigation by the US Humane Society for purchasing dogs from puppy mills when they guarantee healthy blood lines or your money back. Petland practices fraudulent activities and false contracts. They should be shut down not only for making false statements in their warranties but for animal abuse alone.

The next day, I called and talked to the vet. He said that he said she only had a possibility of having it and he could not be definite in his diagnosis because of her age. I asked why he did the surgery and neuter her then. He said that it is his belief that if the dog has altered hips, she should not breed. He had told my husband that she did have it; that was why we did the surgery. Everyone we talked to after this asked why the surgery was mandatory now. It could have waited till 6 months of age. It cost me $404 to get Charlie back from a free visit. I'm not sure how that works???

I was completely lied to by Petland about this doctor. I truly believe that they are working together for the money. They have now neutered and cut Charlie's pelvic bone because of a possibility. We had originally wanted her to breed and now we can't plus we put this puppy through a surgery that was not necessarily needed. We will still keep her and love her but this whole situation is totally wrong.

I love my dog. I don’t want him being sent all over the place now, he’s safe with me. So I asked about Petland paying for it at their vet. They said, “No, we don’t do that.” I said, “Well I still owe you a little money. Can we work something out on that? He said NO. So although at this time he is getting over the kennel cough and we will have the dew claw removed, everything else seems good. He’s a smart pup and a joy for my whole family. Consequence: Bringing him home with me gave one of my other dogs kennel cough.

When I called the owner at this Petland store, she said she was sorry that the salesman did not disclose the medical information on the dog with me, and that he was new and still needs to learn all the procedures. And that unfortunately, I could only trade the dog or get a doctor note on the allergies and pay a 30% return fee. That made me even angrier. Exchanging the dog was not an option because of the allergies. When I later called her again asking if I could go ahead and return the dog and just suck up the 30% fee, which I felt was completely insane considering the medical condition error was not my fault, she stated that, “Oh I have recently consulted with my business partner and we aren't even going to allow the return of the dog with the 30% return fee because you did not contact us within 48 hours.”

This has been the most horrible experience for me and I'm finding that other local people have had the same issues with this store. They should not be allowed to continue to get away with this unprofessional behavior. And unfortunately for me, I am stuck with a dog to get rid of that I can't even keep in my house due to allergies. Please do not buy from PETLAND unless you make them slow down and take time to explain to you all of the dog’s medical history and what this means to you before signing any paperwork. Just a horrible place of business and very unprofessional owner. She was quite rude to me.

Case in point: a ferret had a horrible upper respiratory infection. Looked like death warmed over. Owner was warned repeatedly by staff members to treat the animal but the owner ignored them until a customer came in and ASKED IF IT WAS ALREADY DEAD. This is absolutely disgusting and unnecessary - it's also not the only issue. Bird cages never have their shaving replaced (because they don't look dirty), reptiles die because they aren't heated or fed properly, and customers are repeatedly lied to about the health, condition and warranty on the dogs. This company is disgusting.

I called the store and they said to come in to be given drops on Friday - this is common. On Fri am, hamster was dead when we awoke. I returned to the store on Fri at 5 pm. For two weeks, employee said she knew nothing about the hamsters. Manager said the wet bottom medicine had a guarantee. But in examining the dead hamster, we saw there is no wet bottom issue. We were given no wet bottom meds nor told to purchase. No one said anything about needing meds or illness at all. Nate says he doesn't replace free hamsters and refused via telephone. Daughter was devastated.

Right then, I knew this was something more than just hard stool. The Veterinarian came in and told me that the puppy had been having issues with her bowels for some time and that they had been recommending to Petland to have further tests done but Petland had felt she was fine. Sadly, we had to take the Silky back to Petland. We did get a full refund but money wasn't even the issue. We were heartbroken. I feel Petland was negligent in the care of the Silky and also dishonest with us. When we purchased her, the sales manager is supposed to go over the medical history which he failed to do. I feel that the store knew there was something more seriously wrong with her than they led on.

At 11 months, Pug started swelling and my vet did emergency surgery. That is how he found the non-disposable stitches. About three years after, he passed away at the age of 15. I worked in the area of Pete's and customers told me the conditions of the store. That is when I contacted Dr. ** and he and his associates shut them down for 3 days. But apparently, he is still running his business. Why can't the government shut down all Petland stores? There is news about them and picketing constantly in every state.

After Unloading and putting up the groceries, I checked to see how Max was eating. He was still weak and not eating well and having irregular bowel movements. I noticed there was a bowl with the same colored substance as the DogSure the vet had given us, but this was all chunky-looking. I looked at the can in the refrigerator and tried to pour some more out into the bowl. It barely came out and what did was something that looked curdled like yellow cottage cheese. The bottom of the can is imprinted with 0518D and under it is X2 10 UPC Code: 20279 99400.

I called Petland and told Amy ** - the cashier that had rung it up about it and she said to bring it in and I could get an exchange. I told her as far as I lived from there, it would cost me more to go there, than the can of DogSure. She put the manager on and I explained the problem AGAIN and I asked how to read the expiration date and I gave her the information from the can and she said that yes, it was expired and to bring it in. She would either exchange it or give me my money back. I want you to know that this can has been expired before this store was ever open. When this can expired, I don't think the building they are in was even finished being built.

The puppies ARE socialized often. We are each assigned to socialize puppies for 45 minutes each, not counting the customers that play with them throughout the day. Not only the puppies are given attention, but you would find that the birds and small animals are extremely friendly and well-socialized. The puppies and kittens are vet checked every week, and their vaccinations are updated when necessary.

If a puppy isn't sold immediately, their prices come down until they are sold. They are not sent back or put to sleep. I could not work there if that was the case. We haven't had a puppy there longer than 2-3 months. If a puppy is returned (which is not very common) it is resold to another home, not sent back. Each puppy has a health chart that is updated w/ every meal. They are weighed every day, and are scored based on how well they are eating.

We always pair our puppies up in their kennels w/ another one so they aren't alone. They are paired together according to size and age, and how far along they are in their vaccinations. If a dog is sick after purchase, they are treated through our vet immediately. Our vet is always on call. We have very good warranties and we do fulfill our end. There are things that are the customer's responsibility, such as feeding them regularly to avoid hypoglycemia. I purchased my dog from petland last year. He is in excellent health, and a great companion. I have absolutely no complaints working at this store.

However when we looked at our paper work 2 weeks later we read that our warranty on him would only be good if we brought him to the vet within 2 days of purchase. Well we were so lucky to have the new guy whom was suppost to be guided and watched, was selling us this puppy alone. We don't have a guarantee because one, we were never told, so needless to say they would not give us a warranty on him when I called. He was treated before we got him for giardia which is an intestinal parasite. He was given a clean bill of health.

Well there were other dogs living with us and all of them tested positive for giardia shortly after we brought Spike home. It's not a life threatening thing, since we have no warranty and spent about $2,000 on him. Alot more than we wanted but he was worth it.

If this dog is indeed not pure breed and not registered, I'd like a refund. The only reason for purchasing this puppy from here was to be sure that it was pure breed.

We didn't need to take our dog to the groomers, which saved us a lot of money.

During Memorial day weekend the dog's health regressed to the point where on Monday Sept 1st the dog was not eating and was running a temp of 102. We called Petland on Monday morning Sept 1st @ 11:00 am because the dog was seriously ill. Petland contacted the local vet/animal hospital (Glen Ellyn animal )and called us back to say that the vet would not be available until later that day and gave us very specific instructions on how to treat the dog in the interim. Petland called us back once @ 2:30 pm to check on the puppy and to say that the vet was not available until early evening. By the time the vet was available the pup was running a temp near 105. We dropped off the pup @ 6:00 pm and waited for the clinic to call.

One of the Vets from the clinic informed us that the Weimeraner pup was very ill and was diagnosed w/ pneumonia. When we questioned the vet about the possibility of a case of Canine Influenza the Vet responded that we treated the dog as if it had indeed has the Canine Influenze since there have been 61 documented cased of the disese recently reported in Illinois since June of 2008. When we asked why they did not test for the disease they responded by saying we do not have the lab equipment or capability to conduct that test and that if we wanted that test conducted we would have to take that up w/ Petland. The pup has been in the animal hospital since then. When the Animal hospital called on Sat Sept 6th to say that the puppy was ready to be picked up we explained that we were unable to pick him up on short notice.

We visited the Petland store on Sun Sept 7th to express our concerns about the dog, Derrick the manager was not very cooperative with us concerning some of the long-term effects that we had about the future health concerns about the dog. We are currently investigating some of the long-term implications of the potential influenza strain and the potential effect of these latent effects on all three dogs. We are also now very much concerned about the puppymill connection w/ Petland and would prefer to purchase our Weimeraner from an independent breeder. Petland has offered to accept the dog back and place it the Adopt A Pet program w/ zero compensation for our costs including the bordetella shot for the 7 yr old dog not purchased from them.

Since the dog was purchased w/ kennel cough and diagnosed w/ severe pneumonia and potential canine influenza we are seeking compensation for the impact on the other dogs and full re-imbursement for the Weimeraner. Petland has not offered any compensation or recognized any culpability for the potentillay sick dog.

she got in my face real nasty said we could of sold this snake. i said it had been lose in the store for 2 months not no one reported it to the customer's, nor to the police. she told me to leave the store, that petland doesn't due refunds nor layaway's on animals. i contacted petland 2 times about this no one has ever contacted me. no refund, no snake.

bay ferrets are being sold that are less than 4 wks old. 1 that was so sick this woman told them for 2 hr's it had blood coming out of it. when she threatened to call human society they got the vet to check the baby. that was the last anyone ever seen of it.

We phoned Petland from the Vet's office and were told that we had 2 options. We could return the puppy for another one or have the puppy treated by the vet and Petland would pay all costs and if the puppy didn't survive they would provide a replacement puppy. The Petland owner did clarify that due to the nature of the parvo disease if we opted for a return he would need to speak to the treating vet to give authorization to have the puppy put to sleep. We opted for treatment. Petland did pay and all turned out fine. Our Siberian Husky lived to be 16 years and a wonderful pet.

Our 2nd purchase was a Westie in 1999. I had gone in to buy pet supplies and fell in love with him. I made return visits daily for 1 week watching for any signs of illness due our last experience with parvo. At the end of the week when the little guy still seemed healthy and happy I made the purchase. It was almost closing time and Petland said they would mail the registration papers to me. I went back the next day to purchase some items to spoil my new pet and discovered the store had gone out of business.

It took me 15 months to finally receive the registration papers. I made 23 documented calls to Petland Corporate office and around 7 letters. After receiving the run around I finally contacted the Attorney General's office in Kentucky where the purchase took place and the Attorney General in Ohio where the Petland corporate office is located. Magically within 2 weeks my papers arrived along with a gift certificate for merchandise. Unfortunatley by this time it was past the AKC's registration deadline of 1 year of age. So I have an unregisterable dog. Good news is at 9 years he's still healthy.

On August 20th, our puppy began acting different. He hid under our shed and was almost comatose. He wouldn't eat or drink (not like Rocky) and only moved around a little bit. We kept him warm and went to bed with him around 11pm. At 12:15am on Thursday the 21st, he was whining and had vommitted in his crate and had bloody fluid leaking from his nose and anus. I rushed him to an emergency 24 hour vet and arrived at 12:45am. He died in my arms at the front door.

The vet said she had never seen a puppy die in such a way, and that he had completely leaked out on her exam table in the back. She offered to do a post death exam, but said it would cost around two thousand dollars. I did not have that money to spend. I only had my beautiful puppy for eight weeks.

Petland sold us a puppy knowing he had a parasite, Banfield did numerous studies and did not detect anything other anemia, which they also assumed was due to a parasite. He had been given all of the medication that he was prescribed. The corporate office of Petland today took our phone call and hung up on us when we wanted to place a complaint. We found the breeder that bred our puppy in Oklahoma and the president of the Oklahoma Boxer Club said that they felt sure it was a 'puppy mill,' which PetLand guarantees it does not buy its puppies from.

I would have to say this was the most traumatic experience I have ever had with a pet. People have to come to grips that older dogs are most likely going to pass at some point, but no one ever thinks so of a puppy, a four month old puppy. More than anything else, I would hope that PetLand would have to endure something substantial to ensure that this will never happen again to any of their customers. In total we spent around $1500 for the puppy itself, and around another $600 in vet bills.

My boyfriend took the puppy to their Vet on 7/29/08. The vet wrote down his vaccinations and said that he had been treated for Kennel Cough at their vet on 6/27/2008. The vet prescribed an 10 day antibiotic for the Kennel Cough and an antibiotic for a parasite that he had. On 8/2/08 I took the puppy to a vet in St. Joseph, IL for it is a neighboring town of where I live (Champaign, IL) so he could get vaccinations. The vet gave him an exam and and gave him an antibiotic because his kennel cough had not gotten better. On 8/11/08 I took the puppy to my vet and his cough had gotten worse. Again he was given an antibiotic for Kennel Cough. He was also given an antibiotic because he still had the parasite. On 8/20/08 I took the puppy to the vet because his Kennel Cough had not gotten any better. Once again he was given an antibiotic. The Vet said that he needed to be seen on 8/23/08 if he was not better.

It is now 8/23/08, and we took him to the Vet this morning. He had an x-ray which found that he has Pneumonia. He is now on another antibiotic. Mind you he has still not had his vaccinations because he has been sick since I purchased him.

I called PetLand 1 week after I purchased the puppy because I was told that I would receive papers in the mail for his microchip. An employee answered the phone. She said Oh I'm sorry yeah. I asked when I should expect the papers from the microchip company. After I had not received the papers from the microchip company I called them and they said that they had never gotten any information regarding the puppy. I called Helpmefindmypet on 8/20/08 because I yet to receive papers from them. Once again they said they had not received confirmation from PetLand.

On 8/22/08 I called PetLand to speak to the owner. I was told that she would call me on Saturday 8/23/08. On 8/23/08 the owner(Mary) called. I told her the situation and that he has been sick since I bought him. She kept interrupting me, and told me that he had never had kennel cough. I told her that their Vet treated him for it and she said that their Vet staff is proactive and that every little cough is treated. I told her that the puppy was sick immediately after he got home and she said that sometimes happens. I became so furious that I hung up and she called back saying that they have no records of the puppy being treated for Kennel Cough by the breeder nor their vet. She also said that Helpmefindmypet lost the papers that PetLand sent but she would resend them for me.

I have Vet bills that total 155.35. The Vet said that he may need more antibiotics and treatment. The vet recommended perhaps returning the puppy to PetLand. I mentioned this to the owner of the store and she said that they don't accept returned puppies. So there are consequences for them selling a sick puppy?

On the other hand Petland puppies are a much better choice. The puppy had to be put to sleep 4 months and $5,000 later. It appeared that the dog had distemper despite all of the vaccinations he had supposedly received. According to several experts on canince immunology it most likely lay dormant in his system from the time he was a small puppy. The dog most likely came from a puppy mill where they live in unsanitary conditions with sometimes hundreds of other dogs. The puppy mill proprietors save money but inocculating the dogs themselves. They are not trained to administer vaccines correctly, do not store them properly, and often just skip dogs alltogether.

We had our puppies blood tested to see if he had antibodies to distemper which he should have had he been inocculated and sure enough he did not. When we contacted the store they said sorry about your dog but without an autopsy and proof that he had a congenital problem they were not responsible at all. When asked if they could contact the breeder to find out if there was a problem at their facility Petland stated that they worked with reputable breeders and that would not be necessary. We specifically asked if our dog came from a puppy mill and they said NO.

After researching a little further we found out that our dog not only most likely came from a puppy mill but it appeared that he may have come from one of the worst puppy mills in Iowa. This is consumer deception and fraud at its finest. The public pays a very high premium for dogs in good faith that the breeder had been researched by the pet store for them. They believe that is what they are paying for. It is completely the oposite. Petland is one of the largest distributors of puppy mill puppies. In fact, approximately 95% of their dogs come from puppy mills. Sometimes you are lucky and get a healthy dog but it is best not to take a chance since they are born into very unsanitary and unhealthy environments. Buyer be ware.

We owned the puppy for 4 months. Including purchase price, 1 month training at a boarding facility, and vet bills we have lost about $5,000. Our 3 year daughter is broken hearted and we have no recourse with the store.

We told the salesman that our sister had purchased a puppy 3 months ago that had kennel cough and that we were concerned that this puppy also had kennel cough. He told us that he would check with the manager and took a while to return. He advised us that this puppy has been on antibiotics and that the vet was not present but that he could find out when the puppy would finish his 2 weeks of antibiotics before he was able to leave the store, if we were still interested. Since our sister had purchased a puppy previously, they decided to knock off $50. from the outrageous asking price.

The salesman suggested we purchase another puppy from their store since we were concerned. He stated that the rest of the puppies were in fine health and not suffering from kennel cough. After sitting with the puppy for 2 hours, my husband was in love with the poor and sick creature. We decided that we could wait for the puppy to finish the antibiotics. We took the puppy home a few weeks later. He acted more like a puppy, but he got tired easily and had the same labored breathing.

We took him to the Niles vet, the one that Petland recommends. The vet told us that the puppy basically has pneumonia and that we need to take the puppy back to Petland immediately. The vet told us that the puppy needed to be quarantined and go on stronger antibiotics for a few more weeks. He added that he only volunteers for Petland because he feels so sorry for those animals that do not get proper care. He stated that most of the dogs have kennel cough and that the store should not keep purchasing and selling puppies until the place was clean of illnesses.

I was upset, but I wasn't sure what I was hearing. I returned the puppy to Petland, and the vet had already alerted them of the return and care of our puppy. The staff were very kind and allowed us to visit the puppy in the "quarantined" area-- a smaller room with 4 kennels and an intubation spot-- but it was still located in the same kennel as the other puppies and the door was not always closed. We got to go into the back area of Petland, of course, and we saw that most of the puppies' charts showed that most of them were on antibiotics of some sort. There were definitely some healthier puppies and hopefully they were sold quickly and never got sick.

The Petland manager threw in a free water dispenser for the puppy when we picked up our "healthy" puppy. Since then, the puppy has been to the vet numerous times. We decided that we did not trust Petland after the experience. We considered continuing to see the Niles vet, except that the staff were not so friendly, and perhaps the vet was in on some scheme in the long run.

The puppy has never been healthy. We met him at 2 months old but did not take him home until he was 4 months old. He is going to be 2 at the end of this year. We were told that he will not grow to his full size because he was so sick. He weighs about 40 lbs and our other male husky is twice his size and weighs 75 lbs. He is unable to digest foods normally (we've played around with different protein sources and starches-- he cannot even handle the prescription ID food, cannot eat white/brown rice) and is constantly requiring a vet visit for an IV and antibiotic shot. He is beautiful and happy, otherwise, but he has never really known how "healthy" he should actually be... being sick is who he is.

Furthermore, we've told all of our family and friends NOT to purchase from Petland and to be wary of kennel cough and other illnesses, if they chose not to heed our warning. Our friends purchased a puppy 5 months later, and they went through the same issues. Their puppy had kennel cough, and Petland told them it was just a little cold, that the puppy will be fine in a few days, just like humans. They have had numerous puppy issues and vet bills, as well. Their own veterinarian told them that the puppy will never grow to its full size and that it will always have health issues as a result of being sick at such a young age.

A lot of time missed from work due to watching the puppy, who is basically like a sick baby/child. Veterinarian bills that are pretty routine. Trial and error buying of various foods with a lot of waste since the puppy couldn't handle most of them. No paid-time off from work and physical damage to property from a puppy who has had unnecessary accidents out every end of his body. His purebred status is also questionable, as many have pointed out to us. We paid top money for this "purebred" puppy.

Needless to say, I bought her with my entire 2-week's paycheck... I guess from all the reports, you could call it luck, but she's perfectly fine. She's not depressed, she eats most of her food and is the sweetest thing I've ever met! And I even made suer I bought her a mat and pillow so she would atleast be a LITTLE comfortable in those horrible cages. But overall, best choice: atleast leave your puppy there for a week. Maybe during your visits you may notice something wrong.

Their Vet at Seven oaks Pet Hospital takes great care of our puppy. We absolutely recommend Seven Oaks and Petland in wesley Chapel to others.

The girl who waited on us, Sarah, replied when I asked her if the pup was in good health (our dog of 7 years had just died and I told her I could not handle the situation emotionally if the pup was seriously ill) she said, If the dog was not healthy, it would not be in the window.

Because of the detailed warranty restraints coupled with the severity of the dog's illness (50/50 chance we were told) we immediatley went, in person,at 9 in the morning (before any customers were there so it would be private) to Gary (Sarah was there as well and vouched for the fact that we had called within 12 hours to tell her the pup was not eating) who told us it was okay to use another vet (our vet's nephew, Jeff, works there and was right by Gary when he spoke with us and vouched for his uncle) and stated that the warranty would be upheld anyway as it was just a guideline anyway, and that he would do right by us and shook both our hands.

The pup got well, and we felt they owed us the vet bill only so we went to negotiate with Gary in his office one week later. This would have been the time to tell us he could not pay the vet bill (we took him copies of all health documents and the itimized bill) and that he could only give us our purchase price back, but instead he agreed to pay the full vet bill and said he did not have the money right now on hand and had to wait until the end of the week to write the check and that (said it twice in front of Sarah) we would have it by the beginning of the week. This was a very good meeting full of handshakes and smiles and personal stories etc. Gary and Sarah seemed truly pleased that the pup was well, and Gary even said, God works in miraculous ways before we left.

When we did not get any check by Tuesday's mail, my husband called to touch base only with him about the situation. At that time Gary told us that he did not have the money, had no idea when he would, and had no idea when we might get a check with the tone in his voice that we were not going to get it ever. He pretended he did not know who we were even though this was a 10 day tiem frame.

When we first contacting him about the pup's health, we were trying to help him out by telling him up front about the parvo situation. Parvo is highly contagious (we have to change clothes before we can leave the house after being with the dog while he is contaminated for a total of 30 days) so we thought he should know since his pups may be between parvo shots and get parvo as well. When we went to talk with him, I looked at the cages to see if the other dog who was in the window was okay, and the cages had been cleaned. It did not look as if Petland had done anything differently to the cleanliness of the area. In the 7 days our pup was in the animal hospital,how many people purchased dogs, played with pups, or went home to deliberate about buying the dog they played with with parvo on their unwashed hands or shoes(yes,the hidden illness can attach itself to shoes, hair, hands, and clothes it is that lethal to dogs who have not had their parvo shots).

My backyard will be contaminated for 1-3 years and no new puppy can come into our house or our fenced in backyard until the pup has had ALL its shots. How kindly do you think your neighbors are going to be if you bring parvo into the neighborhood? The good news is that once the pup has had it, and survived it, they cannot get it again; but an older dog who may be sick can still get it. We went to find joy in a pup, and now are disinfecting our yard, our house, our clothes, our shoes, and telling people who we know who have dogs we can't come near theirs for 30 days and, no, they can't play with ours.

Gary claims to have been in the business for 30 years, so folks, he KNOWS! Petland does not care. All Gary had to do was give us something, even if he could not give us the full vet bill. Our attorney (yes we are making plans) told us that the warranty has twisted wording so that the health of the pet is the responsibility of the new owner provided you go to their vet, and they have no emergency clause in the warranty if in the middle of the night your dog gets sick and the THEIR animal hospital (in Niles) is not open.

I am writing this to you because I was told to NOT go to Petland before I walked in there, but just like you, I felt that it would not happen to me and that our local Petland was not like those other nasty ones. The pup looked fine. They will until you get them home. And have you thought about what will happen 2 years down the line in that 3 year warranty if you happen to be away on vacation and the dog gets ill in a kennel or in a different state and you cannot get him/her to THEIR hospital. Yep, you got it, the warranty will not hold. Just read what you signed. They have no intention of paying you or replacing that dog. They will say whatever you want to hear and hope you leave fast and don't call back. The Petlands in America have been to court so often they probably do not even show up (Google that one, too). The cruelty to animals is hideous, and the cruelty to the consumer is just outrageous.

Read above.

I read one comment on how her puppy wouldnt eat or drink... thats hypoglycemia. Something that ANY puppy/dog can get in a stressful state of moving from one place to another. The owner needs to MAKE that puppy eat and drink. Take care of the animal as if it were your child. If it doesnt eat of drink, make it. Yes, you make need to take it to a vet before it gets worse, but you would take your kid to a vet before it would get worse.

And as far as the microchip goes, its a 90% success rate, not 100%. True, maybe not all vets check, but in a good town, if someone found a good puppy, they would take it to police and/or shelter where they WOULD microchip it and find you, the owner. I have also read comments about past employees saying dont get a puppy from petland, may i remind you, most of these people probably havent learned and dont know half of the stuff some of the stores go through. They were probably fired for good reasons, and are very bitter, so of course they are going to say bad things.

Again, some little 10 year old (showing you that ANYONE can comment and say crap) said that they thrown out/kill their puppies at a certain age, and that offends me. I am a huge dog lover and i would not have worked there if that was the case. They keep them there and lower the price untill they find a home.

And last but NOT least, i have also read comments of how people say the wire bottoms look uncomfortable and are cruel to keep them in the tiny boxes. The wire grates are for sanitary reasons. Its easier to keep puppies out of the poo and pee if it is able to fall through a grate and someone to see and clean it up. When a puppy gets big, it has more potential to stay on the grate, and yes they may eat some of it, but we try to prevent that. (the intestine is still growing and developing and they still smell a little nutrition, so they try to eat it) Most if not all of time, compare by size, these areas are WAY bigger for little puppies, compared to the ones they give bigger dogs at shelters, and they get more playtime. (at least at our location....) We have people who regularly come in and play with the puppies, and we love it! It gets them socialized and playful until they find a home.

You can ask many petland employees if they have gotten a puppy from there, and i can almost guarantee at least 3-4 at each location has gotten a puppy from there. Why would they get a puppy from there if it was a horrible place as these ignorant people make it. Petland doesn't offer you a machine that is 100% guaranteed to take care of itself and be 100% proof of ANY illness for a lifetime. Its like a kid, take care of it, and it will love you and make you happy.

we bought the snake for our daughter for her birthday, when i had to tell her it died, she was heartbroken, but when etland said they would replace it, there was some comfort in knowing they cared, this was after they told me there is a 48 hour return policy and i had to argue with them to get them to give me a new one.. now, having to tell her again that this one is dead.... she is only 6 years old and does not understand what happened and she wants me to give her answers that i dont have...

the guinea pig was a present for my husband for his birthday and we had him for over a year with no problem, then he just died.. luckily we figured out the problem before it was too late for the other one who in al actuality got pretty sick and almost died as well... apparently unbeknownst to us, this is not the first issue that petland has had with their snakes, i am not sure about the guinea pigs, but i have now found several complaints from customers of petland who have bought sick snakes that laer died as well...

will never shop there again.

We were very pleased with our experience and their customers service.

i feel if there snakes wouldnt have been sick my other snakes wouldnt have died so if you are from this area please do not buy your snakes from petland.

For a mini pen & mini yorkie both puppies after grown would weigh under 10 lbs. But they sold us 2 of their largest & most exspensive crates. We could seriously fit 5 same sized puppies in each crate a peace easy! They sold us anything & everything they could rack up on our new petland credit card that we were approved for. Telling us the reason why the dogs were so exspensive was because these wonderful micro chips they have in them. That if they were ever lossed we would have a great chance at getting them back.

Long story short our Yorkie was stolen right out of our back yard. Then a few months later out mini pen took off & got out of the yard. Now my fiance feels horriable about lossing both puppies & doesn't blame anyone but his own self for not keeping a closer eye on them when in the yard. Now we have done everything we can to get them dogs back. We have offered a 1000 reward & contacted every vet & pound in area. We have put up posters & knocked on doors.

But the most disapointing thing of all are these GREAT micro chips they sold us on & pushed. Oh how great these things are. Come to find out that 90% of the vets don't even bother to check for them. Even if they do they just go off what ever lame exscuss the person whom brought the dog in gives. We have been contacted by many people exspressing how sorry they are for our loss & how there dogs too had micro chips & were never found.

We are now the proud owners of a VERY LARGE Billing statement for two lossed puppies & 2 large empty crates. We have been paying 100 a month to our bill & that is what they sugjested we pay at the pet store. Our bill with the 21.10 annual percentage rate is now over what it started. This is horriable biz they do at this store. NOT only are there puppies over priced we learned over time. But their credit card company is a horriable rip off.

They should also be more honest about this micro chip thing they offr & tell the truth about these micro chips. Something has to be done. We were told there is a law firm somewhere putting a class action together agenst these pet credit card companies. PLEASE if anyone knows or thinks we are being screwed badly by this company. PLEASE contact us with any info on what we can do to get help. We now have a toy poodle we bought & paid for cash. We take very good care of her & we wont let her out of our sight. We keep a name tag on her at all times & will never make the same mistakes again. PLEASE somebody help us with any info on how to help! We need some advice! Thanks

We requested a visit with a Golden Doodle. He was in a small cage (about the size of a small coffee table) and he took up more than half of it! The cages have wire floors that are very uncomfortable for the dogs. They have small plastic trays to sleep on. It is very sad to see a 20+ pound dog trying to squish his whole body on a lunch tray. When he came out of the cage, he was VERY active and bit a lot. We were told that this was his first time out today. It was 2:30 in the afternoon!

When looking closer at the other dogs, my kids noticed that some of them looked sick. One large dog had his ribs and hip bones sticking out. He looked very underfed. One dog was eating his poo that had been in his cage for a while. When I pointed it out, it was yelled I KNOW IT! I'M TAKING CARE OF IT! I have been very disturbed by the visit and I was very disappointed to read all of the complaints against Petland.

If the vet checked the puppies and found a defect, we where not allowed to tell the customer or but it in there file where it would belong! And we sell a warranty with the puppies, however, You may get help, and you may get nothing, depending on how the owner feels. the customer is suppost to follow the warranty, but if it doesn't work for him, then he doesn't have to! And this is not even the half of it, so BE AWARE!!!

The dogs in the paper for less that half the price are more worth it!!!!! They will tell you that less that 1%, of there puppies get sick, but I would tell you that we hear from customers with sick dogs about 1 out of 3 that go home. Also don't allow your family to work for them as well!! They are very rude and hateful to there employees, and threaten your job on a daily basic for no reason. Hatefull email, and horrible statement like I don't pay you to see you family.

I'm going to try and get an inside job. I'm going to try and convince the manager and owner they will make more money if they sell HEALTHY, HAPPY, and REASONABLE priced puppies. That is my goal. Then, maybe, just maybe, other Petlands will follow this Petland when they realize having healthy animals and knowldge about each gets them more money. This will then start putting puppy mills out of buisness because nobody will buy from the brokers that buy from them. ALL wish me luck in myt struggle to give puppies the life they really deserve!

[We were very impressed with the follow-up vet care available ]

I never thought I could love an animal as much as I love and animal as much as I loved her. When I purchased her she was in the hospital the next day! She suffered from breathing problems, bloody stools. There are so many complaints here and we all have very similiar stories, therefore I'll make mine short. The owners weren't nice to me and unwilling to give me a refund. When there vet looked her over they didn't find anything wrong with her. They claim was they always get depressed once they leave the store.

I spend at least 3,000 in vet bills. My personal vet and hospital bills combined alsmost caused me to get behind on other bills. But I wanted the best for her. Unaware of all the complaints I figure we would get past this illness. Finally my vet told me her illness is chronic. How could I continue this way. At this point it was 2 weeks of back and forth to vet and hospital. This went on for 6 mos. Th eonly reason she lived that long is because my vet kept her on Iv and meds. all the time. But it became too costly.

Finally my vet agreed to take her for me. She cared about her after 6 mos. of going through the emotional heartache of losing a dog as soon as I got her from Petland. I love the breed, but I'm afraid to get another dog after this turmoil. In the 6 mos. I had taught her to potty and retrieve her ball. My intentions were to give her a better life then she knew. My vet ran every test it was in the world for a puppy and they couldn't find anything wrong.

I wish someone would closed down pet stores that sell pets, crack down on all puppy mills and find a way to make sure breeders are taking proper care f the animals to ensure better health. The puppies suffer but they can't talk. If anyone can do something about this please contact me. I would love to be inform of the crack down. It seems as if we are all making this complaint to the wrong people. I've complained some place before, and know one seems to care. This is all about making money. Know one care abou tthe pets or the people that love them.

She didn't seem to get any better and then one week later she wouldn't eat and all she wanted to do was sleep. She only weighed 1-1/4 lbs. When I took her in she had bad pneumonia and they had to keep her for 3 days giving her nephalizer treatments around clock every 4 hours. I have to bring her back tomorrow for the next 3 days before they take another xray as only one lung has cleared up and the other is still not doing well.

My friend is going through a similar situation but her dog didn't have to stay overnight but brought her in every day for 3 days. While we were there on Saturday a golden retriever puppy came in very sick with pneumonia and parvovirus.

My complaint is that when we purchased these dogs in good faith that they were well dogs. Just the opposite they are all sick coming out of Petland Wesley Chapel. I am concerned because my dog is so small and underweight for 2 months old. What recourse do I have at this time as a consumer? Is there a lemon law that protects customers and dogs. They shouldn't be allowed to sell sick dogs. Also I worry about the future of my dog will she be sustible to other diseases especially if she is exposed to other dogs?

Is there any way that I could be reimbursed for the inconvenience and heartbreak of my puppy. They are covering the medical expenses for 6 months for a sick dog. But I want a well dog.

On the 10th day I took her back and she now has pneumonia. I have to take her every day ( a drive of about 16 miles round trip,twice a day for approx. 6 days)for nebulization and coupage. She is on 2 antibiotics and another medication (albuterol) to open her airways.

I,for a fact, know of 2 other dogs that were purchased there that have pneumonia,one of which also has parvo. That dog,right now is at the emergency vets office undergoing treatment.She is a 12 week old golden retriever.

Petland gave us a 6 month contract to pay for vet visits in case of illness and a 1 year contract in case of congenital or herditary defects. I signed this contract thinking I was buying a healthy puppy.The vet says the puppy will recover but he cannot guarantee her long term heath which is of great concern to me.I understand that anywhere that you purchase a pet that they may have heath problems down the road but buying a sick puppy from the onset makes me nervous. The puppy and I have bonded and I would hate to lose her.The vet told me yesterday (June 14,2008) that he is longer associated with Petland but he will still honor the contracts up to that date.

After having x-rays and a lot of other procedures done, it turned out, she had Kennel cough, and pneumonia. They immediately treated her with 2 antibiotic shots, fluids and things I couldn't even begin to explain, since they had to call in another doctor, because the fluids in her lungs were so bad. Once we left the vet ($2,300, not including the meds she had to be on for 2 weeks and the RX food she needed to be on and is still on, later) she is a HAPPY, & HEALTHY girl. She has been to the vet every week since; she and I are known by first name there.

I did contact Mary, to let her know what was going on, and all she had to say, (with a attitude) was that it's not their fault the vet was closed and I should have just waited until their vet was open again. That nothing is covered and so sorry, too bad, it's all on you to take care of the dog and you should have expected a puppy to get sick. I am so happy I saved this puppies life, but I would NEVER go there again and am making sure to let it be known to others what horrible people are at PetLand , how cruel they are, and the conditions they allow their puppies to be in. BBB has been contacted as well as many other places. DO NOT BUY FROM PETLAND!!!!

Well when he put that money down my dad told them that we would be back next week by friday to pick her up. They harrassed us and called us twice a day to find out when we were coming to pick her up. Well we finally picked her up on Friday when we told them we would.

My mom requested for me that I watch how they bathe her to give her the best care I possibly can. Well they did show me how to after giving me a huge hassel with my age that they recommended that my mom should be present to help me understand. Just for the record I am 16 and I graduated early please tell me I need help cleaning a dog!

Then we took her to the vet (yesterday) that they recommended and I am not pleased because I had to pay $100 just in medication for her infected ears and unproperly cleaned wrinkles. My parents are taking her next week for another visit so more is to be known.

Thankfully, there is no long term damage so far known.

I'm paying $134 for a visit. My dog isn't getting any better. I'm losing money and may be losing my dog

I was also told that my puppy had an amibilical cord hernia and could NEVER be bred. This is something that petland DID NOT tell me upon the sale of my dog! They also tested her for Parvo and Gihardia. She came back positive for Giahardia. And had to be treated for that. The reason I do not like Cicero Animal Clinic is because the claim they called me and left me a message stating that my dog had Giardia. Well, I NEVER received the message. And found out she had it at her next visit which was a MONTH later and they cleared her with a CLEAN bill of health! ( which they should not have done until after she was treated for the Giardia and deemed fit for sale)

I called the Manager at Petland to report that my dog had kennel cough and Giardia. I also reported that I was never told upon sale of my dog that she had an amibilical cord hernia and could not be bred. The manager was completely rude, unprofessional, and did not care. He had the nerve to say to me Now why would we do that? Why would we sell a dog to you and keep that from you?

Then the jerk stated It was in your paper work wasnt it. The point of this matter is. It was in the paperwork, in a little statement that the common person would not pick up on. The other point of this is that Petland puts it in the paperwork to cover themselves, BUT does not tell you upon the SALE of the animal!! My Husky is now a healthy, happy, well loved, and now 6 1/2 months old. I cleary took her out of Cicero Animal Hospital and have her at the vet that I take my cats too and am very happy with my vet. I also called the AKC registry paperwork for my dog. The paperwork is false paperwork which stated she is not registered and probably came from a PUPPY MILL!!

Our purpose was to show this dog in sactioned AKC shows to get his AKC Championship and to utilize him as a stud for quality AKC puppies. Our economic loss on this is substancial. Yes, he is a companion to us, but now we should have him neutered as his worth as a stud is null.

One particular dog that sparked my anger was a Maltese that came in about two weeks ago. The dog had close to no hair and looked to be way younger than 8 weeks old. I will never buy a dog from Petland.

Well, the local dog shelter that euthanizes many dogs throughout the year has had to fight with Petland over selling dogs. Petland sued the city for making an ordinance that said dogs under 6 months of age couldn't be sold. There is a massive overpopulation of stray cats and dogs in the area.

Please adopt a homeless pet from your shelter, don't spend thousands of dollars on puppy mill dogs. The thousands you spent on your pure breed could have helped hundreds of loving companion animals.