Petland Reviews

Our puppy died on February 2, 2008. I purchased her on December 23, 2007, and the whole entire time she was in and out of the vet's. Since the store found out that my puppy died of distemper, they have not wanted anything to do with me. They will not answer my calls--and make up policies about emailing the manager only, rather than speaking to someone like it had been on other occasions. I have called the store, the store's vet clinic, and the corporate office, as well. I am getting nowhere. It is really frustrating that no one wants to talk to me about my situation. I have nowhere to turn, and it is making me very upset. I have sent every document that I have as supporting evidence about my claim, and still nothing.

I have paid $700.00 in cash and financed $1,300.00 through Petland's bank. With the late charges to the account the total is now about $1,400.00. I also paid around $800.00 in vet bills. It has been a very frustrating time for me. Petland wants me to pay the remaining balance on my account without even reviewing my claim, saying that there is nothing that they can do for me. It is horrible to lose a pet and have to continue paying for it after it has passed. If anyone has any suggestions as to what I can do, please contact me.

I contacted Petland right away, and the staff at the Greene Crossing was as helpful as they could be. This is in no way a negative comment against the staff or store manager at the Greene Crossing location. However, I was just today informed that the only restitution they could make would be to reimburse us for the $1300 and some odd dollars that we spent for the pup and nothing else. I had always been leery about buying from a pet store, but when the manager (Steve) told us that the advantage was their guarantee that if anything health-wise happened to the pup, it would be covered by Petland. We had already fallen in love with the pup, and this was enough to get us to buy him. I am in the process of filing a small claims suit against Petland in the amount of $3000--not quite what we spent on our pup's bills, but enough to have the process expedited through the courts and to keep the suit in small claims. I am very disgusted with the Petland corporate offices in their practice of not honoring what was stated to us before we paid for our pup.

What gives them the right to charge that much money for a mixed breed that isn't registered? It was stated that she was Unregistered but not that she was non-registerable. Of course it states that the parents are registered (mine has only one registered), but they are U.S.D.A approved which is actually just a license for a puppymill. The sire is registered APR which means nothing since the dog is never checked by a vet or anyone. It goes on the honor system. So the breeder can state whatever they want to as far as the breed goes. It's all relative when they talk about registered and approved breeder. The breeder is a puppy mill, and the USDA just proves that is what they are. So what kind of dog are you really getting from Petland?

I did call corporate office and they gave me the name and number of who to contact at the store. I told him the situation about paying that much for a mixed breed. He recites what the warranty shows--which is they sell dogs for companionship only. They are not responsible for errors, omissions, or misrepresentations. So by someone else's misrepresentation, you get a mixed breed that they are not responsible for. But, he did offer me a store credit for 50% of the purchase price. Now, what do you do with a store credit for pets only at $400? Buy all the neighborhood dogs their beds, treats, and whatever? And by the way, he is offering this to keep a pleased customer. But before I get the store credit, I have to bring in a letter from my vet stating that upon his examination, he has determinde that my puppy is not a chihuahua and secondly, bring the pup back to the store so they scan the chip and determine that she is the pup they sold me. Oh, I thought this was so generous of him (ya right). I am checking into what I need to do to get a refund on the cost of Miyia.

So far, physically she is healthy except for episodes she goes into where she sounds like a honking goose. I don't know what is causing it. I've gotten some hints but no diagnosis. I refuse to take Miyia to their vet when I have my own. I don't trust their vet. Hopefully as she ages, I'm praying that she will not have the health issues I've heard about with the dogs they have sold. What is it that will take them out of business--because I will definitely help!

Upon calling Petland, they said it must have been a mistake by my sales representative. They did not care. It was no big deal to them. It took me forever to get through to the 18-year-old manager who wasn't on duty, then was on duty, then wasn't; they said there were 3 managers who just said bring the dog back, and they will give you another. This was beside the point. What kind of place didn't take care of the animals? I felt bad for the rest of the dogs. Petland personnel even went over to the vet when I dropped the dog off to be treated for the day, and took the dog. A lady name Vileka dropped into the vet and stole him back. I called the vet to see how the puppy was doing, and she said Petland picked it up and said I was returning the dog. I said, "No, I wasnt-- and why would they release my dog to Petland?" I told them to bring the dog back, or I was pressing crimal charges. It was ridiculous.

Finally, I took the dog to my vet, and the dog is still home--depressed, sick and on meds. Do not buy from Petland. We need to get these companies closed! I lost money having to take off work, dealt with a brand new puppy and having to medicate him. He doesn't play, and it took time to call these people and fight with them.

Awaiting response from Petland. Awaiting results of DNA testing of dog.

So we get home and he gets bloody diarrhea all over the house and this went on all weekend. I called on Saturday morning and the Petland employee listened to what I had to say and then said I will have my office manager Laura call you. On Monday 01/7/08 we took him to the vet for his 1st check up and our vet said he had worms and mites and the bloody stools is from the worms. Our vet gave us medicine and said bring him back in a month for another round of meds. On 01/18/08 we went back to the vet and he said Chomper still has worms and sent some stronger medicine home with us. On 02/19/08 we had to take him back to the vet because he was still bleeding and no solid bowel movements have taken place since we got him. They hospitalized him for the night and diagnosed him with gastroenteritis.

It now 03/05/08 and this dog has yet to have a solid bowel movement. He is ruining my carpet and I can't leave him in his box all of the time. So far in addition to the dog, all of the stuff I had to buy at Petland, special food, vet bills and carpet cleaning I have spent over $1000. I have called the stores several times and every time all I got was, I will have Laura call you back when she gets in the morning. Well after about 10 phones calls Laura finally called me back and asked that I send her my vets diagnosis. So on 02/28/08 I sent her all of the vet bills, patient history and my vets diagnosis and she is yet to get back with me. I called her today 03/05/08 and she said that she is going to talk to her store vet about our puppy tomorrow.

Bob now is going to give me a refund of a fair amount.

We have had to pay many vet bills due to his diarrhea problems and due to these problems our dog cannot even come inside..it's like he cannot even control when he has to go. We have been paying a monthly credit card bill that Retail Services has continued to send to the wrong address and charge us late fees after late fees. We cannot breed this dog due to him not being AKC registered. We also intended for this to be a family pet, I was pregnant at the time we bought him and wanted him to be well associated inside the house for when my baby arrived. Due to his diarrhea problems he has to stay outside, which breaks my heart.

While I waited for my sisters, I had a little chihuahua puppy brought to me, and I did something that wasn't allowed. I went to the back of the store with her, out of sight of the manager and the three teen aged staff that was there, and checked her teeth, ears and weight. Now I didn't know how much she was supposed the weigh, I'm not a vet. But she was very small. Her belly was okay, no hair loss or rashes. But when I checked her little teeth, she they were brown at the top and turning yellow at the bottoms. They weren't white and translucent like they were supposed to be. Then I checked her ears. They smelled very badly, something I know isn't supposed to happen because I have a chihuahua at home. It was right then that one of the teen aged staff found me and told me I had to stay in the play area.

When I put the puppy back and checked on the black lab puppy, another one of the teen aged staff was petting him. He ran his hands over his back and all over his face. The dog was so happy I was surprised he didn't have a heart attack right then and there. I could tell that the teenager could see that the puppy was starving, but he didn't do anything. And here's the kicker - THEY HAD A WHOLE CABINET FULL OF DOG FOOD RIGHT BEHIND HIM! THE DOG DIDN'T HAVE A BOWL OF FOOD OR WATER! I asked him why he didn't give the dog any food, he said to me, and I quote, we feed the dogs every day. Three times a day. Not anymore for running the risk of them getting too fat. I ALMOST SLAPPED HIM!

Im pretty sure that the lab is dead now. and the little chihuahua was there last week but wasn't there the other day. I don't know what happened to her, but she isn't there. and they don't tell us where they went, TRUTHFULLY! I just hope she did find a nice home!

On February 7, 2008, Gary contacted me and told me the breeder had mixed up the paper work but that he totally agreed with me that it was not my fault and that the breeder would have to replace the puppy with an AKC Registered puppy or reimburse us in full. He said she only wanted to return half the cost of the dog but he was in agreement with us that the mistake was hers and that he would make good if she didn't but that he would not sell anymore puppies for her and he knew she would make good because she makes a lot of money through Petland.

Gary assured me that on February 14, 2008, that we would either have a new Maltese AKC Registered puppy or we would be reimbursed. This promise was made on February 7, 2008. I contacted Petland on February 14, 2008, and was informed Gary was on vacation and while he was supposed to return that day, but he was extending his vacation to February 18, 2008. I contacted Petland on February 18, 2008. I was told Gary was back from his vacation, he had been to the store and left. I was annoyed and told the girl he was not keeping his word to contact me February 14, 2008. I asked that he contact me. I received a call from Gary Lyons on February 18, 2008, indicating the breeder had gone to her contacts and told him none of the breeders would give us a dog. He said the deal was that we either return the dog for full reimbursement or that they give us half back on the dog. There was no consideration of the costs incurred or the suffering we would experience after bonding with the dog, then, losing it.

We signed a contract stating the dog was AKC Registered, an AKC Pedigree, the dog's neck bracelet indicated AKC Registration and the Pet Resource Kit gives an AKC Litter #. The store manager told us the dog was an AKC Registered puppy so we had nothing to suspect the dog would be otherwise. We are bonded with the puppy. We had a professional website built by a programmer to show our dog, to educate Matlese dog owners on the breed and hope to breed Maltese. We paid for the dog's needles, heartworm treatment, kennel, dog beds, blanket, carrying case, dog dishes, water bottles for kennel, apparel, grooming tools, grooming table, wizdog (for puppy pad training), puppy pads (x2), leashes x2, collars x2, eye stain medication, low blood sugar paste, grooming x2, two books and a magazine on the breed, bows and ribbons, shampoos, detangle sprays, dog gates x2 and gas to vet, puppy training and grooming.

Our intention is to breed a Maltese puppy twice, then, keep her puppy and enter into bettering the breed through breeding and education. This is why we wanted the AKC Registration. We do not want APRI Registration or any other Registration. We do not wish to breed our dog because she does not have AKC Registration. We will have her spayed. We have bonded with her very much and, as we are unable to have children, we think of her our baby and love her dearly, as she loves us. We are a family. Now, we are faced with purchasing another AKC Registered Maltese dog. We will have to face the same expenses for another dog, which we would have never allowed to happen, had we thought Petland was selling us a dog that was not AKC Registered. The cost of having an additional Maltese dog is significant, since, in addition to the cost of maintaining a dog, this high maintenance breed requires grooming every 6 weeks at $40.00 per session. The life expectancy of a Maltese is 15 years, therefore, we are expecting an additional grooming cost in excess of $5,000. The cost of an additional dog is estimated at $15,000-20,000 for the lifetime of the dog. The cost incurred due to the neglect of Petland will cost us this amount.

The option to return the dog for full reimbursement does not include the cost incurred through ownership of the dog over the past 2 1/2 months. The option to return the dog does not consider the suffering we will incur for the pain of separation and anxiety we will suffer. This dog is like a child to us. The option to keep the dog and pay $700 for her does not compensate us for the costs we have incurred and will incur for their mistake. We feel we should be permitted to keep the dog because we have bonded with the dog and that Petland should fully reimburse us for the dog because of the costs we have lost due to their mistake. Therefore, we do not feel their offer to receive full reimbursement for returning the dog or paying $700 for a dog that will be an additional cost to us and that is not AKC Registered, as stipulated in their contract. We feel Petland was negligent for selling us a dog for $1,400 and guaranteeing the dog was AKC Registered. They caused us great hardship and sorrow over this.

Anyway he asked, "Haven't you ever had a puppy?" Like I should be used to seeing this bloody diarrhea. Well after calling Bob the owner and voicing my concerns to pay for the vet bills, he offered to pay. After falling on the ice from cleaning out the cage and cleaning up about 4 messes in 1 day, I had enough! So I showed up at the shop on a Sunday during a busy time. I took pictures of the dog with a bloody diarrhea, ***** cage. And I went to the local CVS to get big prints made. I walked into the store with our sick puppy, all her food and items and the meds she was on. I flashed the pictures to the lady at the desk. She yelled at me and told me to put them away. Then she had another lady to talk with me. The look of shock from the pictures of the **** said it all.

To make a long story short I said I couldn't clean up 1 more mess and that my back was hurting. So I turned over the dog. They demanded papers on the dog. Well after an hour went by, I marched back up and demanded the papers on the dog back. And I said I wanted our puppy back. Well the worker called Bob. Of course they tried to get me to talk quietly in the office. Well after realizing that I walked out of the office. I was getting an attitude from the owner. So I told him I want a full refund, or I'm going to the news and newspapers. He said if I did that he wouldn't work with me, and that I was being out of control. I told him I didn't plan on buying a sick dog! So he offered to have the dog monitored for a few days until he gets back in town, and then we would talk. I hope I did the right thing to hand over the dog. And I hope he gives me a refund--a full one! Being a young widow with 2 young kids, he really took advantage! But I am not gonna give up. I'll have him and his store on the news if that's what it takes!

I spent over $1,000 on this dog! And I can't afford to have to keep up with the vet visits, etc. I also fell on the ice trying to clean out the cage. I messed up my back.

The results are this dog will have life-long medical needs beyond my ability to pay. These dogs are supposed to be well breed, and good blood lines; this looks like a mill puppy situation. The papers given when you buy the dogs state pure breed; the results of the dog I have purchased show this as being false. This dog now has to be seen by a nerve and spinal DR in Sarasota to see if this is life-challenging. They need to pay for this dog's medical. and return my money for selling me a sick dog. This is by no means a good experience. I love this dog, and she's family, and we'll do whatever it takes, but this company needs to be held accountable. And I will do whatever to make sure this is known.

Well he is now 3 years old, on Prednisone every day, on Benadryl every day and has to eat special food that costs $40.00 a bag. I have spent over $2500.00 on vet bills. He is such a good boy, and we all love him so much. I did locate his birth place, and it is a puppy mill. I should learn my lesson, but I went in to a different one last week and found an older lab/basset mix. I probably will get him; someone has to save these puppies.

They covered everything. Both are wonderful little dogs with bad knee caps and messed up legs.

We have had to pay $101.00 in vet expenses and will have to pay for more medication in 3 weeks on top of the purchase price of the animal because we were sold a sick puppy. Also my family is at risk for becoming sick with this bacteria along with my other four dogs which will mean more vet bills.

The vet bill came to $158.00 but the vet said it could run higher just to keep her alive. It is a sad thing to have to explain to a child that her dog has to be put to sleep because it has a birth defect.

Well, she died tonight and we called PetLand and told them we paid in cash and we wanted cash back--not a check. So now we are waiting to see if they will do that. Our daughter is 2 years old, and this was her first puppy. We were attached, also. And now we're out a puppy and money for everything that we bought for the dog that can't be used again for another dog because she had Parvo. I think pet stores like PetLand should be closed down. Puppy mills are animal cruelty. If someone like you or me did half the stuff like they do to animals, we would be locked up for life. Why are they still in business? I just don't understand. I will probably be leaving more messages on here when we find out more from PetLand.

I went to my vet. The dog was VERY sick with kennel cough and severe upper respiratory infection. I reported this to Petland and again was told they would not pay. In 6 days I acquired almost $500 in vet bills, I had 2 emergency visits when the dog could hardly breathe, she was put in a nebulizer, 3 types of medicine, etc. I spent every moment for 6 days nursing this dog and had the dog constantly under a vaporizer. When I would call Petland to report these problems there were two times they didn't even ask what dog or my name--just said they were not paying. I do believe that this dog would not have lived had I not bought it. This ordeal has been 2 weeks; the dog still breathes hard in activity. I have also learned the dog has an enlarged heart. When I told Petland this, I was told to show xrays for a refund.

I cannot now return a dog I am attached to. I love this dog. What I want to get from all this is my $500 plus what I paid, in a check not made to me but to an animal rescue organization that I choose. I have filed a claim with all documentation to the attorney general. I am hoping that something can be done to help these dogs that Petland really doesn't care for properly. It is all about business to them.

Well once I purchased the dog I found that it was from MO and was shipped here. Every time he ate he had runny stool that had blood in it. I tried to keep him in a kennel cage while I was at work and he pooped in the cage, sat and played in it until I got home. The night before I returned him he had runny bowl movements almost every hour of the night. I took him to the vet in hopes that if something was wrong he could write a letter stating that he was unsuitable to be sold but he couldn't find the problem. I returned the puppy the same day I took him to the vet and the woman told me I had to pay 50% of the fee of the dog for returning him or I would have to keep him. She hand wrote my return on the back of my receipt and made me sign it stating I would pay the fee in order to return the dog. She didn't give me a return receipt or anything and when my bill came the full amount of the dog was still on it. So I had to call for a straight week and everytime I called nobody wanted to know any information about me, they just said It's been taken care of. Everyone was extremely rude and unhelpful.

My puppy is doing better and is going to live, he was in the hospital for 6 days and he has to keep going to the vet for blood work and X-rays until the Pneumonia is gone and my vet bill is going to go over $2,000 before I am done. He is a part of our family and a wonderful puppy. My point is that this pet store doesn't care and won't even talk to me. I know from talking to people that I am not alone, this has happened a lot to people. There is a warranty for up to the price of the dog but what about the fact that I supposedly purchased a healthy puppy.

He is adorable and weighed 2 lbs. 5 oz. when I got him. The important thing is my puppy is going to be O.K. but it is not right what they are doing. I have all of the vet notes and bills and even a page from the pet store showing were he had lost 3 oz. and they did nothing about it and when you don't weigh much more than that, that is a lot!!!

It ended up costing us $2,000 in vet bills, plus he had to be neutered right away so that he would not pass it on to his puppies. He ended up later having an enlarged heart, mammary tumor, and had to be euthenized in July due to stomach cancer. The only thing that Petland would do for us was give us $300 towards his hip surgeries.

Our maltese constantly tries to knaw off his foot, he must be watched and should be medicated for the rest of his life. The lab had to have surgery which cost $450.00. Neither animal will be worth what the papers lead you to believe. They can not be bred.

Recently she attacked two of my children, on two separate occasions, causing injury and terror. In both cases, the attack was unprovoked. She has been to training (6 weeks) She has plenty of room to run and gets lots of exercise. She is well taken care of.

After doing some research about the animals that Petland sells, I worried that our dog could have some genetic deficit that casues her to snap. When I called Petland for some advice, the owner, Jeffrey F, would not come to the phone. I was told he would call me back and he did not. He only returned my call after I said that I was putting the dog in the car to bring her to the store.

Once there Jeff explained to me that it was a behavior issue and that we must be training our dog to behave this way. He suggested that I get a personal dog trainer. When I asked about the training that was supposed to be a part of the VERY EXPENSIVE package we got with the dog, he showed me the 1-800 number!!! He sold me a phone number, no real help. This is clearly a dangerous situation, but he offered nothing.

Last weekend I took her in for a re-check since she was still coughing and to my surprise was informed that Petland was refusing to pay for any further treatment. However, she has never been cured of her sickness that they sold her to me with. I was also never given the option to get a new puppy, one with out any medical problems. I strongly believe Petland is selling puppies that they know are sick for outrageous amount of money and then refusing to finish the treatment agreement they originally agreed to.

I now have a sick puppy that cost over $2000 and now also have to pay for all of our visits and medication. This visit alone cost me $110 and I was informed she would need to be brought back for further medication. I have all the receipts for every visit we have taken her to and all of them show the same exact illness that Petland sold her to us with.

Cannot get my dog registered so I can breed him with my female AKC registered dog. So I have lost out on 4 breedings and quite a bit of money because of their neglect.

Furthermore, we live 4 hours from this pet store and spent aproximately $1250 after paying for our pet and food, toys, etc. When the registration papers came in to the store, the store manager refused to send my registration papers to me unless I paid a $10 certified registration fee. I don't think it is too much to ask for PetLand to pay the cost of shipping the registration papers to me after spending such a large amount of money in their store.

I was totally disgusted (I have two alive and well bettas at home, so I know a sick fish when I see one) and brought him in back to the fish guy, who literally said, My god, he's dying.

He claimed he would medicate the fish, and took him in back. That was the end of that.

That happened a couple of weeks ago. The most recent incident was that I walked into the store, and there was this blue betta obviously very close to dying. He was upright in the jar (totally unnatural for bettas), was gasping for air, had a bloated stomach, and popping eyes (a symptom of the betta disease Popeye, which happens when the water they are kept in is not taken care of). The water was filthy.

I took him in back to the fish guy, who was this kid who obviously didn't know the first thing about fish. He knew enough to think that the betta was dying, though. I asked him if they would medicate him, and he said no.

Totally disgusted, I decided to try to save him myself, and bought him. I put him in another container with nice, clean water, water conditioner, and aquarium salt.

He died within a half hour.

The next day, after taking 3 of the antibiotics, we thought maybe he was having a reaction to the meds so we stopped giving them to him and called our vet (who takes care of our other 3 dogs). On Sunday, a normally healthy, super active, super great puppy, would not eat, slept all day, and was hot to the touch.

We immediately called our vet who informed us it was puppy flu and Petland in Chillicothe has been having this problem for about a month. When I called Petland, they said it was an opinion of our vet that there had been no problems. However, they agreed to cover our emergency office call and meds. Our vet even told us that a puppy from there had died from the puppy flu and another from bordatella within the last two weeks.

Luckily we caught ours in time and the puppy should recover. However, we have now infected our other 3 dogs (13, 12 and 2).

Oddly enough, when I looked at the daily health report and medical records provided by Petland, there was no mention of the illness or vet stay. They lied to us about his health and even gave us false documentation of his health history. I immediatley called the store manager, Brian, but he refuses to talk to me. I am very upset with the service I have recieved from Petland, but more so the conditions they allowed my pet to live in, and then had the nerve to lie to me directly when I asked if he had had any health problems.

I ended up paying over $400 to get her treated. When I called Petland to make a complaint I was told by the manager that Petland guarantees every animal we sell and you can bring her back and we'll refund your money. Well, my children, husband, and myself had already fell totally in love with her. I could not take her back. I told Petland that they needed to at least cover some of my vet bills. The manager tried to say that the puppy caught mange from my house and that the others in the cage with her at Petland did not test positive for mange. I then informed them that the vet told me that it took a few weeks for an animal to show signs of mange once they had contracted it and that we had only had the puppy for 2 days. I did not get any money back on the puppy.

If the puppies were coughing, they were placed in a nebulizer with a specified amount of liquid that should only be dispensed by a veterinarian. The worst part of all this is that when I told my fellow employees that these symptoms the puppies showed were NOT normal at all and could turn into something serious if not treated immediately and properly, they simply replied that the manager said that they all come in that way (meaning with bloody diarrhea and/or coughing) and that it was fine.

Each Petland has a veterinarian that is supposed to check each puppy that is shipped in. I never once saw them be examined by the vet. In fact, I never saw the vet enter the store at all. These puppies come from puppy mills. They are tube-fed on a truck as they are each delivered to their pet store destination. Tube-fed means that a tube is inserted into the esophagus so liquid food can be introduced into the stomach. However, this is often done by people who are not properly trained to do this and the tube ends up in the animal's trachea.

They were not exercised regularly. They are only removed from their cages when someone wants to look at them to buy them, or when they are being moved to a different cage. This means that many dogs sit in those cages for days and days and days. They are not played with or loved on if a customer does not want to look at them. I was so disgusted with the treatment of these poor puppies, and with the fact that this store was allowed to do business like this, that I quit without notice after 2 weeks.

The crude protein was too high, he never mentioned buying any hay or grass, said to use pine or cedar shavings, which is completely wrong for rabbits and sent me home with Guinea Pig food saying they were out of Rabbit food but this was perfect for it anyway.

Poor Mr Bunnysworth died of GI stasis within 2 weeks. By the time we realized he was hurting and took him to the vet they said it was too late, he died at the vets office in obvious severe pain.

I didnt want anything back from PetLand but I was furious that they gave me such wrong information on how to care for a bunny.

As luck would have it, I did get my puppy back after about a week, and at first everything was fine. However, as time passed on, I noticed that his teeth looked odd, so I took him back to the vet. It turns out that either due to his illness or due to genetics, my 10 month old puppy had teeth in the decrepit condition of a 12 year old dog. They will probably all have fallen out before he turns 4. And he also has a sort of acid reflux, in which every morning, he vomits stomich bile. I could set a watch to it. It is very painful to see.

Petland did honor their 21 day warranty, in which they cover all vet bills and meds for any problem that comes up within 21 days. Also, I was given a refund for my dog's genetic issues, but here's the kicker...it was an instore credit. Like I want another problem puppy from a mill. And even if I had gotten actual cash back, it wouldn't even begin to compensate for the problems that lie ahead.

My dog will need a special diet for dogs with no teeth. Will he be able to play tug of war or chew bones, or fetch? Is he in pain? What about his throat? I don't even know if it will heal or if it will continually wear down. I don't know what's going to happen, but I do know that Petland doesn't care.

$1,000's of dollars in vet bills. Sadly, the contract with Petland only covers illness during the first year. Very smart. Most puppies don't show signs of genetic problems until around two years old.

We decided that we go ahead and purchase the puppy-the sales person went through all the necessary paper work and made sure we signed and initialed everything. All we were told at the time of purchase was that the dog had a slight case of kennel cough but nothing too severe. They said that he just needed to go visit the vet that they told us to go to and he would be fine. Not knowing very much about purchasing animals to begin with we went ahead and put our trust into this company!! Boy were we wrong to do that!!!

Within a couple of days of owning our very first puppy he had already been to the vet a handful of times costing us well over $500 within the first month of owning him. I forgot to mention we paid well over $1000 for the dog. There is just so much wrong with the puppy it is so sad - Petland needs to be stopped!!!! They are not giving their animals the opportunity to live a happy healthy life!!!

I paid $800 for a sick dog and they originally wanted $1000. The pup is supposedly 12 weeks old, but looks 6to8. You can also feel its spinal cord. suggesting is was malnourished. Not trusting Petlands Vet located in Medina (25miles each way), the pup was taken to Banfield Vet Clinic whom I have dealt with before and received excellent care. Keep in mind that this pup was just seen by Petland's recommended vet on 11/03/06.

Banfields diagnosis was severe pneumonia and ran a series of other related tests along with X-rays. Total cost so far is $500 for the 1st days treatment. This is the 2nd day for further treatment. At this point they are not 100% certain the puppy will even make it. This practice of theirs is disgusting and needs to be exposed and they either need to give these animals proper care or go out of business.

The xrays of the pup's hip were unbelievable to even my untrained eyes. At 4 months old he had hip dysplasia in both hips. The one was so bad the leg bone was no where near the hip socket. I called the store from the vet's office and told them I was bring the pup back. The assistant manager tried to get me to keep him till the store manager returned in 8 days but I said no. I took the pup directly back to the store and handed the pup over to another store assistant manager. Gave them a copy of the vet's report and told him I wanted my money back. He said I would be called the next day. In the meanntime I looked the breeder up on the internet as they say they all come from reputable breeders. This one has a history aand certainly falls into the puppy mill ranks. I gave them a copy of that when I returned on Friday when no one contacted me.

They said they couldn't give me a refund in that amount of money, it had to come from corporate. They supposedly do not have that much cash in the store. I was told I was not the normal customer as I paid cash. I was told at that time it would be the followiing Friday, , Oct 27, when the manager would get back and that she would call me. I did not contact the store that whole week as I figured nothing was going to happen till the manager got back. Ms. redman never called so I called her. The short version of the rest of the story is, I was told I would get a refund, it is now November 10th and I do not hear from Petlnd and I have not received a refund.

Later we found out she not only had intestinal parasites but these were the ones that can be passed to humans. Next she developed a rash, we thought it was from the medication. We had some tests done and discovered she had skin parasites. The thing to remember is we have another dog at home and have for three years that had never exhibited any of these problems till now. The dog we had for three years has now started with the vomiting and diarrhea. Yep now they both have parasites.

I called Petland in Crystal Lake and talked to Dan the owner who was no help. They cover these problems for seven days and that is it. Even then they only cover the medication witch is the most minimal part of the treatment. So here we are over $500.00 in vet bills and a little wiser. So if you buy an animal from these guys pleas ask it to get sick with the first week and even then take out some insurance on the animal.

When we called the store they said no one had called to complain and no bunny was reported with a paracite which was clearly a lie because we reported to the manager the day before. The doctor put my rabbit on medication but it was too late because it died less than 3 hours later. We found out that we had been giving it the wrong treats and bedding. We also were sterlining the cage with the right products. I was amazed because the treats and bedding and cleaning products were all in the rabbit package that we bought from them. That litter had about 6 bunnies and they didn't tell anyone else and sold them all. They may have all had it and they didn't care. They had no idea how to take care of them and completely told us the wrong information. They ruined our birthday.

A few months later we spent another 600 dollars for a lump to be removed which was not cancerous. The real heartbreak came when the aggression started. Charlie sent me to the emergency room with seven puncture wounds, next up was my nephew who also went to the emergency toom with a mangled finger that required stitches, than me again, this time 5 puncture wounds and an IV drip. We spent 1,000's of dollars working with every behaviorist and nothing could help him. He would snap, for no reason, and attack.

Charlie had to be put to sleep when he was only a year and a half old. We fought so hard for him but he became so violent and so unpredicatble we could no longer live with him, and no one could take him. As he fell asleep for the last time all I could think about was how wrong this all was. Aggression is a sign of inbreeding as well as being taken from the mother too early. I will never forget him, I cry for him every day, and I will never stop hating the people who did this to me, to my boy.

Some of the dogs were playing, others were just lying there. I would have never bought any of these animals from the pet store directly. I did see signs that said they were looking for locally raised pets...but I'm afraid to know how many people run puppy mills in their garages/homes. I saw one puppy separated from the rest saying that it was sick. And boy did it look it. I was sick to my stomach just looking at all of these adorable little animals knowing what the mother had gone through. What made me even more sick was the people buying them. I realized they may not know about puppy mills and I hope that if they did, they wouldn't support such a thing. I hope that one day pet stores such as these are shut down or at least have the selling of these kind of animals banned.

I took her straight to the vet. She had a fecal done and I was told she had worms. She was given meds for the worms and I was told that she might get sick. That night she played for a while then she started to get very sick. She got sick all over our house. She wouldn't move. The next morning I called the vet. We took her in. She ended up having Parvo. She was half dead. She had to be put on fluids right away. I called Petland and told the manager that we had just gotten her yesterday and that she had Parvo. I told him that all the other puppys were probabaly infected too. Because we did notice that everytime we went to see her she was in a different cage. Parvo is a very serious, contagious illness for puppies.

The manager wanted us to bring her to him so his vet could check her out. We told him it didn't matter what vet she saw as long as she was getting treatment and to take her off fluids to bring her to him she could die. She stayed at our vet from Sat to Mon night. We did bring her home Mon Feb 20th. She didn't move all night.

We contacted Petland and we were told that we needed to see their vet and if this was the case they would replace Brooklyn with another puppy. Obviously replacing Brooklyn was not an option but we made an appointment with Petland vet for another opinion. When we met with their vet we asked if mange was hereditary, we were told yes. We asked if her mother and father should have been bred, and we were told no, the vet told us that this mange had to have been seen somewhere along her family line before.

We asked the vet to write this down for us, he told us that he would. The vet left the room and never returned, a vet tech came in the room and told us that only the owner had the authority to write such a thing down. We were told that the vet that we spoke to was new, and didn't know any better. We never saw the owner and we never got anything in writing. I have wrote letters to the vet and to Petland with no response. We have spent over $1000.00 on vet bills and medication with no gurantee that she will ever be cured or that this disease will not continue to come back.

The dog is scheduled for surgery on july 14th, cost will be approximately $1, 879.00 I really feel that they should pay for this bill. I have spoken with the owner today, she refuses to consider it, claims my wife signed all the fine print in their contract and they aren't responsible for the extra vet bill even thought the law says she is. This dog unknown to me had a very bad upper resipiratory infection and was on meds until the day before my wife picked her up. A few days later when we returned with the ill dog, the same vet said, without a physical or blood tests, that she needed nutrastat a tube of basically corn syrup. On the second visit, again without tests, we were told to feed it more often. Finally with the dog still sick, we took it to our vet who discovered the upper respiratory infection and confirmed it with the petland vets -- it's how we became aware that THEY knew the dog was sick...and said nothing.

Adhering to the agreement with the Petland warrenty I contacted them within 24 hours. The mgmt did not seem suprised when I started to tell my story and agreed that it sounded like kennel cough. They said that it is common. I was advised to take my pup to their vet. Which I did, right after leaving mine. Their vet was 1.25 hours away. I spoke to management on several days regarding the bills from the original visit, when I was promised to be reimbersed for medication. After 1 month of not recieving this money I insisted on talking to the owner who called me back and assured me that I would be refunded for this and 2 other RX I had picked up from my local vet.

Another 2 weeks passed and I still had not received this payment and I spoke to his wife who explained that the receipts had been misplaced. I reminded her that I had sent them 3 prevoius times. She appoligized and said she would send a check that day. 1 week later I received a check for $48, half of the cost of medication that I was promised. I later looked back at my agreement with Petland that does not state that I am required to seek attention at their vet. My pup has been sick with pnemonia for 9 weeks and we still make trips to their vet every 2 weeks. Because she has kennel cough I can not expose her to other animals who may also go through this same ordeal.