
Petlab Co. Reviews
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About Petlab Co.
Petlab Co.’s objective is to keep pets thriving with supplements that support their health. While it has items for both dogs and cats, most of its products are for canines. Petlab’s prices are reasonable, with customers saving the most through its subscription service. The company is committed to using quality ingredients and provides free shipping on all orders.
- Subscriptions benefits
- Free delivery
- Quality ingredients
- Few cat products
- Only unopened items are returnable
Petlab Co. Reviews
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Reviewed Oct. 18, 2022
Petlab Co is a good company and they've got good customer support. Also, the things I've ordered from them have been what they said they were. I've got some probiotics that I give my dog and she's on her second month of them. They're helping her. Her poop looks better.
Hi Patty,
Thank you so much for the feedback! We are happy to hear that tour Probiotic Chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Oct. 12, 2022
Petlab was the best, and we were very happy with the product. It really helped my dog, Ernie, 100% with his stools. I thought the product was going to save us from some other issues that he had and it did. I just didn't realize there was a worse issue. Ernie was coughing a lot, and we thought he had gotten Valley fever, which is an Arizona problem, but he doesn't have that. It ended up being he was going into congestive heart failure. It's just been terrible.
I did the automatic shipping, so we didn't have to worry about it, but I had to cancel for now. We have Ernie on so many heart medications and LASIK right now that the vet doesn't want him taking anything else. Still, I have some extra product and I hope it lasts a while. The vet told me that this is all he wants him taking right now. We're trying to lengthen his life, and it's gonna kill us to lose him. He's our baby. He's only 10 years old, and to me, that’s young. However, we're dog people. We would always get another dog, and I wouldn't hesitate to buy Petlab's product again. It's absolutely wonderful, and I love it.
Hi Melinda,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews were helping your pup Ernie. We care greatly about our customer and happy to hear you had a great customer experience.
The PetLab Co. Customer Care Team sends their well wishes and we hope Ernie feels better.
Please reach out to contact@thepetlabco.com should you need further assistance or would like to reactivate your subscription. Thanks again!PetLab. Co.
Reviewed Oct. 4, 2022
I really like Petlab. I have my baby boy on it. It has not been a really pleasant experience though. I had a problem with customer service and they got everything straightened out, except my Mastercard was supposed to be credited for half a $51.11 because of the problem. It never appeared on my Mastercard. I was charged twice. A nice lady called me and apologized. She said, “We'll just credit 50% of one or the other.” I've just given up on it. I don't need that kind of stress right now in my life. I went through days of being mad because it seems like I couldn't get it resolved.
I had ordered the joint supplement and that was 51 something. I ordered probiotics, and that was the same price. I ordered two each, and something went wrong with one of them. I made contact the best I could with customer service and support, and it just seemed like nobody really cared that much. I ended up calling customer service and talked to someone who was so nice, and he apologized. He said, “I'm going to credit your Mastercard. That is no problem.” So when I hung up on him, I made a post online about his name to tell Petlab what a wonderful employee he was. They posted it online. He was very interested in what had happened to me and resolved it the best he could. He was fantastic.
The joint supplement and probiotics are good products. My baby boy is 11 years old, and his right, front paw is in pain all the time. He limps and holds it up. Our doctor has him on pain medication, and just put him on another medication for the inflammatory part of it. I thought all of that would work together to help him. So far, it’s not but it's not Petlab’s fault. If the vet can't get him better, I know a supplement isn't going to either. It just may help a bit.
Hi Mona,
Thank you for your feedback for the Joint Care Chews.
We're saddened to hear that you’re unsatisfied with the customer care service you received. I've very sorry you've had this experience, and hope we can work together to make things right. We will be reaching out to you.
Sincerely, PetLab Co.
Reviewed Oct. 3, 2022
I have a 10-year-old Chihuahua mix and a six-year-old shepherd, and I've been using Petlab's joint relief on them. I have noticed they're a little bit perkier. I was thinking about adding their probiotics, but I haven't gotten to that point yet because their stuff is pretty darn expensive. I’m spending a lot of money right now on it. I'm gonna have to cut back and try and find something that's comparable. The product is very good, but they're expensive. With every order from Petlab, though, there were free treats. Petlab's website needs to be more well laid out and quit directing me to just one product. It seems to constantly direct me to just one product instead of giving me the option to pick what I'm looking for. Then, it is always trying to tack on stuff. It’s always trying to get me to buy more.
Hi Joleen,
Thank you so much for the feedback! We are happy to hear that you are satisfied with our product and that the Joint Care Chews are helping both of your pups.
We’re so sorry you have not had a pleasant experience with the PetLab Co. website so far. We care greatly about our customers and their experience. We will be reaching out to you. Thanks again!PetLab Co.
Reviewed Sept. 27, 2022
I was paying attention to what was going into Petlab, both the types of ingredients and the research, and I thought it was a little pricey. But I was watching the video and I thought, “Well, it might be worth taking a chance just to see if it works.” That was when I made a purchase. We have a larger dog, and he was unable to really get up by himself. So, we were having to use a sling to get him up to get him out to the backyard to go to the bathroom. We purchased the Joint Care. I started giving it to him and I really wasn't seeing much. It was until about the third week that I saw something. I noticed that he was suddenly able to get up by himself. He didn't need me to carry him or do anything like that and I thought, “Huh! This could be related.”
I was super skeptical because the price was kind of the deterrent because I thought if I'm going to do this, it's going to be this much a month. It's not like you give it to him and he's better and he's done. You have to keep doing it. So, it got to about three weeks, and I saw results. I thought, “Well, this could be a coincidence, but let me get some more before this runs out.”
Hi Shelli,
Thank you so much for the feedback! We are happy to hear that Joint Care Chews are helping your pup and that he is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance.Thanks again!
PetLab Co.
Reviewed Sept. 16, 2022
I've been really pleased with them and satisfied with their products. I use a dental additive to water to help with plaque. I'm pleased with the quality. One time, I did not receive my product in a timely manner. I told them that I hadn't received it and they quickly resent me another order and in a timely fashion.
Hey there Charlotte,
Thank you so much for the feedback! We are happy to hear that our Dental Formula is helping your pups.We care greatly about our customer and happy to hear you had a great customer experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!
Reviewed Sept. 13, 2022
I have a nine-year-old Chihuahua with stomach issues and I've gotta be very careful. I feed him human food, not dog food, and it's very difficult to find anything with no grains that he can have. I can feed him Petlab's items and grain-free Greenies. He also doesn't have many teeth, and we found the sticks for him, but in the last few orders, the sticks have been really stale or hard. He's got a tiny mouth, so I have to cut things small but they've just been excessively hard. When we first got them, we could bend them, and it took a bit, but now, they snap. I don't know if Petlab changed their formula or maybe we're just getting a bad batch. If they did change their formula, I wish they would go back to the old one or that they had the same type of ingredients in a softer chew.
My Chihuahua can only have a half one because he's so little. He still gnaws on it here and there, but when they were softer, he would just eat it up. Now, he'll chew on it a couple minutes and he just lets that lay. I call the digestive bites that I get him cookies, and that's what he'll go for. I'll say, "Do you want a cookie instead?" He'll just come over, and he'll want that instead.
Hi Kimberly,
Thanks for sharing your feedback with us. We were sorry to read you’ve not been satisfied with your PetLab Co. product experience so far. We care greatly about our customers and their pets. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!PetLab Co.
Reviewed Sept. 12, 2022
My dog was always itching herself. She wasn't losing fur, but she was getting red marks. I had her on a certain medication, and I really don't like giving dogs medicines like that. I saw Petlab's advertisement on Facebook and figured I'd give it a shot. The probiotics definitely helped my dog. She still itches occasionally, but 90% better than she used to. I'm very happy with the product.
Hi Jimmy,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Sept. 3, 2022
Petlab is a legit company and it’s good. I buy the salmon bites and the teeth sticks of some sort and they’re great. Customer service is great too.
Hey there Candy,
Thank you so much for the feedback! We are happy to hear that Prebiotic Dental Sticks are helping your pups and that they are enjoying the Salmon Bites. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
Reviewed Sept. 2, 2022
I had been using Petlab’s products for quite a while. I order two bottles a month of the dental solution and one time, it came to me and the box was all wet. It looked like something ran over it. So, I called Petlab and they apologized right away. They sent me another box, which came within a week. The dental formula was good for the dogs’ breath and teeth. But I canceled it because of the price. I have three dogs and things get expensive. But Petlab’s products are very good.
Hey there Joan,
Thank you so much for the feedback! We are happy to hear that the Dental Formula is helping your pups.We care greatly about our customers and happy to hear you had a great customer experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!
Reviewed Aug. 20, 2022
My pet is a 16-year old Australian Shepherd who is past his life expectancy. So, he's a little frail and takes arthritis medicine. He has arthritis in his back legs and I've been giving him CBD oil. But I wanted to give him something else to see if it would help them out. So, I tried Joint Care Chew Pro, the chews for the joints, from Petlab. He has improved a lot. I saw a difference in a couple of weeks. Sometimes, he doesn't need help getting up and moves around quicker. Outside, he used to just go outside to go to the bathroom. But now, he'll walk around and explore the yard. He doesn't struggle as much as he used to. He also loves the chews and gets excited because he knows it's time for the chew.
Hi Johanna,
Thank you so much for the feedback! We are happy to hear that Joint Care Chews are helping your pup and that he is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance.Thanks again!
PetLab Co.
Reviewed Aug. 13, 2022
I have four dogs and one of my bigger ones suddenly started getting bad breath and I was trying to work on it. Then all four of them were getting bad breath. We've tried all kinds of additives and treats and taking them to the groomers to get their teeth brushed, and nothing worked. I saw Petlab Co. advertisements on Instagram a lot and it was over a course of time. It seemed like most of their ads were about a water additive and I had seen a lot of good reviews. So, I tried it out. Literally, with the first bottle, the bad breath was all gone. It was super awesome. So, we're very happy with the product.
Hi Sandy,
Thank you so much for the feedback! We are happy to hear that the Dental Formula are helping your pups and that he is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance.Thanks again!
PetLab Co.
Reviewed July 29, 2022
What we thought was anxiety with Ruby turned out to be ear mites. We just got it diagnosed this week so we don't know if the supplements have helped her. Her anxiety hasn't gotten any better because the ear mites were worrying her. I really wish that we had gotten her diagnosed earlier because she's about out of hers and I'm on the fence about whether or not to order anymore. For Gunnar, the elder dog, his coat might have improved a little bit but he is an older dog. But I'm extremely impressed that when I left feedback that wasn't positive, their guy called me and sent me supplement for the two dogs to try it and see how it worked. It let me know that they care. I would recommend that others try Petlab.
Hi Kathy,
Thank you for your feedback for the Probiotic Chews and Skin and Coat we are happy to hear they are working for another pup. We are so happy to have you in our Petlab Co family.Please reach out to us at thepetlabco.com/contact-us should you need any assistance.
Thanks again!
PetLab Co
Reviewed July 28, 2022
I heard about Petlab a few years ago. I'm a member of a few animal advocate groups and someone had mentioned that they started giving the supplements for the joints to one of their dogs. I have a dog that I rescued 10 and a half years ago. He was very badly abused. So he had bad joints. He’s a big dog. Before I tried it, I called Petlab customer service and had questions. I was delighted by the way the customer service handled everything. They answered all of my questions. They were wonderful and that had a big impact. After the first month, I saw a difference in him. I decided to go for a second month. I continued to see a difference. I got an email from the founder, asking me what I thought about the product and that impressed me. I decided to go on a subscription because it would be cheaper.
I graduated with their dental formula which has been amazing. I had questions about that and the packaging because I had ordered it from Amazon at one point when I ran out, and it came in a different packaging. It concerned me because of the imitations. I called Petlab and they were very quick to address that. I started using the dental formula, which has worked out amazing. Both of my dogs, for their ages, have amazing teeth and gum.
From there, they developed a probiotic. I give that to my oldest dog and he does wonderful on that. A few months ago, I had a big issue with the joint chews that were coming in because they were coming in all stuck together in one big glob and there was no way to pull them apart. Plus, they were not cheap at all. Especially, for the bigger dog, you have to give more than one. There are only 30 in a container.
I called them and they asked me to send them pictures. I sent them pictures and they immediately called me back and said there was obviously a problem with the packaging and/or the storage of it. They said that they would send me out replacements. They sent me out four jars of replacements, which was amazing. They're a really good company. Additionally, I spoke with my veterinarian about them because I never give anything to my dog that I don't check with my veterinarian first. At the time, he looked them up and he said, “This is a good company. Go ahead and use the product.” So that was good for me, too.
Hi Marietta,
Thank you for your feedback for the Joint Care Chews and Dental Formula we are happy to hear they are working for another pup. We are so happy to have you in our Petlab Co family.Please reach out to us at thepetlabco.com/contact-us should you need any assistance.
Thanks again!
PetLab Co
Reviewed July 13, 2022
I get probiotics from Petlab, and my dog seems fine with it. With how my dog reacts to it or how it helps her, it is worth it. She doesn't have GI problems as much as she had before. It's really helped her GI tract. It's beneficial for my dog. She has some unique problems and for her, it's really helped her a lot. She's not sick as often. Petlab's customer service reps are wonderful. They go out of their way to help me.
Hey There Cherly ,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pups and that they are improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed June 28, 2022
I love the Joint Care Chews. It's done absolute wonders for our five-year-old Boxer whose CCL was really strained. He takes two chews a day and about two tubs in, I was like, "Man, he's not having to rest as much." And he's standing up longer. I've seen a tremendous difference with it. I'm happy.
Hi Jamie,
Thank you so much for the feedback! We are happy to hear that the Joint Care Chews are helping your pup and that he is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed June 23, 2022
I was surprised when I got the stuff from Petlab that it was right down from Brodhead Road in Bethlehem. I bought the chewable probiotics for my Lhasa Apso and I watched as I gave it to him, but he was still getting a diarrhea and I lost him on Monday. Petlab told me not to send the probiotics back and they gave me my money back. I donated them to a friend of mine and they’re working well on her Springer Spaniel.
Hi Sherry,
We are deeply sorry to hear about the loss of your beloved pet.
Thank you for your feedback for the Probiotics we are happy to hear they are working for another pup.
All of the PetLab Co. team sends their deepest condolences to you and your family at this sad time. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed June 15, 2022
I accidentally ordered two extra bottles for my pet's stinky breath and I contacted them. They couldn't cancel it, but they were nice enough to give us half price on the order. When I got the order, one of the bottles was opened and had leaked all over everything. So, they sent me another bottle. Their customer service was very good. And my pet's breath doesn't stink, too. But the delivery could have come quicker. It was a week and a half and that was a little bit long.
Hi Ruth,
Thank you so much for the feedback! We are happy to hear that the Dental Formula is helping your pup and that he is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed June 8, 2022
I bought the joint supplements, the probiotics, and an oil. I also got the paw balm for my pet's feet and I accidentally didn't know that I was on the subscription for that, so I kept getting that too frequently. I contacted Petlab, told them that I have too many already, and to please stop sending them. Other than that, everything's been working well and I would tell others to give them a try. They're not going to see results right away, but after a good five months, I started seeing my pet walking better, eating better, going to the bathroom better. And she doesn't look like she's in pain. She's very old already and I'm very happy with the results.
Hi Cystalina,
Thank you so much for the feedback! We are happy to hear that the Probiotics are helping your pup and that she is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed May 28, 2022
You cannot go wrong with Petlab's joint chews if all your dog is having is just some mobility issues from arthritis. When I first started my Corgi, Jack-Jack, on the joint chews, he was still 13 and within three weeks, he was a whole new dog. He just turned 15 and he's feeling better now than he did two years ago. There was a dramatic improvement. He is running again, not just the little bunny hop he was doing, and he's lost eight pounds because he's able to move around so easily now.
This morning, Jack-Jack wanted his chew ‘cause that's his treat and he loves it. He looks for it. Every morning, he comes and licks me on the leg. It’s like, “I'm ready for my treat.” When I didn't give it, my husband happened to be sitting on the couch, reading something, and Jack-Jack went over to him, jumped up and put his paws on the couch. He hasn't been able to do that in years. This stuff works, and I have recommended it. I’ve got four friends giving their dogs joint chews now. It truly is a great product. I also tried the stuff you put in the water for their breath and their teeth, and that seemed to work, but I wasn't as diligent about it. I got the salmon bites one time, and I like those a lot too, but I don't get those on a regular basis.
I've been getting a subscription for the joint chews for a year, and the whole process is easy. I’m on automatic shipping now, and I really like that Petlab lets me know when it's coming and that I'm about to be charged for it. They’ve got their stuff down. When my order is on its way, I know to go to the mailbox right away to get them so they don't sit there.
Hi Catherine,
Thank you so much for the feedback! We are happy to hear that the Joint Chew is helping Jack-Jack and that he is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed May 17, 2022
All their products are great. I purchased the dental formula and my dog's breath has gotten better. It was pretty easy to navigate their website and the delivery is usually pretty fast.
Hi Carolyn,
Thank you so much for the feedback! We are happy to hear that the Dental Formula is helping your pup and that he is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed May 5, 2022
It's been a positive experience with Petlab. I got something for allergies and gut health from them. I have two toy poodles and a miniature Goldendoodle. The two toy poodles have been fine with the products I bought while the Goldendoodle has an allergic reaction to one of the products, but she's fine with the other product that I got. I would recommend Petlab.
Hi Rene,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup and that he is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed May 4, 2022
Petlab is a great company. If I ever had a problem with a product, they always got back to me. I purchased the probiotics, the itch chew, and the joints chew. The joints chew two has helped him a lot because he suffers from some problems with his back legs and probiotics help him because he’s always constipated. I find that he moves his bowels easier with the probiotics. Also, sometimes, he has allergies and the itch chew works sometimes.
Hi Alba,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup and that he is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed May 3, 2022
My dog likes to jump a lot and I was concerned that he had injured himself or he was getting hip dysplasia. I decided to try the Petlab product to see if it would help. I've been using it for three months and my dog no longer limps. He's back to jumping as if there's no issue. But I had an issue with the first shipment where the chews were kind of stuck together and they were a little bit hard to get apart because of the molasses content in them. I contacted Petlab and I explained what my problem was. They sent me three more containers at no cost and the delivery came quickly.
Hi Beverly,
Thank you so much for the feedback! We are happy to hear that the Joint Care Chews are helping your pup and that he is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed May 2, 2022
I had a great experience with Petlab. They were very good at doing what they said they'd do. There was never getting stuff later and not being charged properly. I really, really like the products that I was buying. I've hit some hard times financially. So I cancelled my subscription with them because I couldn't afford it. But I hate that I can't afford it because it really is helping my dog. He's on up in years. Their Probiotic Chew really made a difference in how he scratches and licks himself. He hardly does any of that now. But I've almost run out. They even gave me a half price discount on the last bottle I got, which was appreciated. But it was still expensive even then. It was still over $8.
I would highly recommend anybody to do business with Petlab because they were really good. They didn't have to give me that discount at the end when they knew I was going to drop my subscription but they did anyway. That was above and beyond. They were very gracious. They did try to help me find a way to afford it. But everything they offered was still more than I can afford right at that time. So I'm hoping I'll get my situation worked out to where I can go back to buy them.
Hi Judy,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup and that he is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed April 23, 2022
I purchased the dental formula that you put in the water and also the Plaque Pro. It was really easy to order. I've been using the products for a couple of months now and they're starting to work, so I'm gonna keep it up. My pet's breath doesn't stink anymore and his teeth are getting whiter. The gums are starting to turn pink instead of dark brown. Petlab has helped tremendously.
Hi Laura,
Thank you so much for the feedback! We are happy to hear that the Dental Formula is helping your pup and that he is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed April 22, 2022
We have five dogs. They're very fussy with their food. We have to buy a certain food for them. They were having the ear itch. I got the probiotics from Petlab and they were very good. They help my dogs. It's working. But I stopped purchasing it because it was a little bit expensive. They sent me an email about stuff and I told them about the cost. I also explained our situation. I'm currently on disability and my wife is the only worker in the household. But, they just offered the general deal and there was nothing that they did for me.
Hi Andrew
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pups and that they are improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed April 21, 2022
I immediately contacted Pet Lab Co. and did not get a response. After my third contact, the response was for me to take pictures and send them. As a senior citizen, I do not have the capability to do this. In investigating on the company website, it states that returns that have been opened cannot be returned. I was sent a product that was opened when I received it and I immediately notified them. I will not give my pet a product that may have been tampered with. The mailing address on the shipment is Chatanooga, TN. The online information is based in New York and ships from a warehouse somewhere else. Right now, I am sorry I did business with Pet Lab Co.
Hi Nancy,
We're saddened to hear that you’re unsatisfied with the quality of your received item. I've very sorry you've had this experience, and hope we can work together to make things right. We will be reaching out to you.
Sincerely, PetLab Co.
Reviewed April 21, 2022
The Petlab rep was super nice on the phone and very helpful, too. Her customer service was above and beyond. I was having a password problem. I was expecting to call in and have my password reset. I was gonna go back online and finish it up. But she was so wonderful. She said, “I can just go ahead and do all this for you because I've already got it up. You don't have to log back in.” She definitely went through everything and made sure that the pricing and shipping was correct. Just really thorough.
Hi Melissa,
Thank you so much for the feedback! We are happy to hear that we were able to provide you with a wonderful customer service experience . Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed April 20, 2022
It's been a very good experience with Petlab. I purchased their Probiotic Chew. I have a 19-month-old Boxer. She was flapping her ears and biting her feet. They said that could help relieve that and it did. However, the United States Postal Service ended up, for whatever reason, sending my product back. I contacted customer service at Petlab and they sent out a replacement right away.
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup Boxer. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!!
Reviewed April 14, 2022
I have a cocker spaniel that's been having some real itchy issues and what we've been trying to do with medications and that didn't seem to be working. Since I use Benefiber, I figured probiotics might work for him like it does for me. They're moist chews that he takes as a treat and doesn't have any problem with it and hasn't had any negative side effects. Everything is improving as far as his intestinal tract. They've been really good. They worked and he's a happy dog.
Hi Mary,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup and that he is improving and happy. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed April 6, 2022
I used the probiotic supplements from Petlab for my dog and the liquid for their teeth. One dog is 11 years old, and she's got bad teeth and really bad breath. I used the product until it was gone. Try Petlab, too.
We are very sorry to hear that you are not seeing the desired effects from using Dental Formula. We understand how important this is for you and your pet. Please note that it can take 2-3 months for some pets to show improvement. Please reach out to our Customer Care Team at thepetlabco.com/contact-us for additional assistance. Thank you for your feedback!
Sincerely, Petlab Co.”
Reviewed April 5, 2022
The purchase process was a little longer than it should be especially when we ran out of the item one time because I didn't reorder quick enough. Other than that, we love the product so much. It's a little expensive but it's wonderful. It has totally fixed our dog. She was having all kinds of skin issues and she would lose her hair all the time and we couldn't stop it. We couldn't figure out what she was allergic to ‘cause we had her on a very basic raw diet. Not even a month into the probiotic, it started working and she has been awesome since.
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!!
Reviewed April 3, 2022
On the first go-round, I ordered four bottles from Petlab. When they came in, they were all clumped together and they looked like they were really dry. I couldn't even get them out of the bottle without sticking a knife in there and kind of like breaking them up as best I could. I had reached out to Petlab and spoke to someone who was very apologetic and very helpful. He told me to take a picture of the lot number on the bottom of the container. I sent all that info and then instantly, he sent me another four bottles free of charge. Those ones still came in clumped together, but the quality of them looks fresh. They fell off fairly easily for the most part.
I have two Dobermans and one of them's four and one of them's about to turn 12. My 12- year-old has always been very energetic, but of late, you can see a difference in her quality of play. Since she's been on Petlab's product, her level of play is through the roof. I'm happy without a doubt. I was able to get her off of her medication. I'm hoping the next batch is smooth sailing. I've already recommended Petlab to a couple of friends.
Thank you so much for the feedback! We are happy to hear that our customer service team was able to help. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!!
Reviewed April 2, 2022
I get the Probiotic Chews for my dog because he is constantly licking and has allergies this time of year and his belly was all red. I was quite shocked that it actually worked. I noticed a huge difference because I had him on it and he had stopped completely licking and the redness. Then I missed a month of his subscription. I realized he was licking at his belly fat again, so I had put him back on it. It does wonders for him, so I'm really happy about it. When I went to add a second container, the price went from being $32, all the way up to 80 some dollars. I was like that doesn't make sense. I messaged Petlab and they immediately fixed it. It was great. Their customer service was spot-on.
Hi Meghan,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup. We care greatly about our customers and are happy to hear you had a great customer experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!PetLab Co.
Reviewed April 1, 2022
Customer service was wonderful. Our first purchase didn't come then I called them and it came after a week. I was really happy. I wanted the product because I wanted to try it and it worked. I love the Probiotic Chews. My dog is back to playing again. She's chasing her tail like dogs do, and she doesn't shake and scratch like she did. It's working wonders. My dog's ears also used to be completely full of wax. Every other day, it would be full and I had to clean her ears out, but I haven't seen this much. I plan on ordering other stuff.
Hi Jean,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup. We care greatly about our customers and are happy to hear you had a great customer experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!PetLab Co.
Reviewed March 31, 2022
Petlab answered any concerns I had, and they were very quick to respond. It was just a good experience. I have two German Shepherds, and the one that I got the product for had itchy skin and was scratching constantly. I was looking for some relief for him, and I got the Itch Relief and he did great on it.
Hi Charlotte,
Thank you so much for the feedback! We are happy to hear that the Itch Relief Chews are helping your pups. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed March 31, 2022
I've used Petlab's product in the past, and I'm pretty content with it. We have a 12-year-old Pekingese and a 14-year-old beagle. Our beagle tore both her ACLs in her rear legs, and we've been doing physical therapy. We started using the Joint Care Chews on her, and within the past month and a half of using it, she's been moving more freely. Meanwhile, our Pekingese is old and she doesn't like to move that much. We've been using the Joint Care product on her as well, and she seems to be a bit more peppier in her steps. We've also been noticing that when we started using the skin and hair chews on her, she's not scratching and gnawing at herself as much. We enjoy using Petlab. They are quick in their turnaround time from ordering, so I haven't had any issues. We're looking into the dental drops that go in the water and ordering some of that in the future.
Hi Roger,
Thank you so much for the feedback! We are happy to hear that the Joint Care Chews and Skin & Coat Chews are helping your pups. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed March 30, 2022
I found the probiotics 'cause my German Shepherd, Jethro, had been itching and itching. He didn't start itching like this until after I started him on a certain flea and tick medication brand. I stopped that and we went back to the regular heartworm and sleep stuff. However, the itching didn't stop right away because I didn't realize that it might be the flea and tick medication that was causing it. I started him on the probiotics, which made sense. He doesn't eat poop in the summertime, but he eats frozen poop in the winter. I knew he was not getting something he needed and I'm on what is a pretty good dog food for him. So, I didn't know if it was chicken allergies and I was getting something with no chicken product in it. It just continued.
I got Jethro one Cytopoint injection, but I had him on the Petlab probiotics and I had just also ordered the skin and coat chews for him. Now, he is starting to lick and bite at his feet a little. Nothing like what it had been, and he is so much happier. I should have waited with the Cytopoint injection, so now I can't contribute it to just the Cytopoint injection, the Petlab stuff or a combination. Even before Cytopoint though, on the probiotics, I noticed his appetite was more normal for him and I noticed that change right away. German Shepherds are fussy eaters and before, he had been doing really well, then all of a sudden, he doesn't like to eat this or that food. Overall, Petlab has been wonderful.
I had a package that came open in the mail. When I screwed off the top, there was no seal on the bottle. I thought, "Oh, here we go," because customer service is huge for me, and normally, you just don't find it anywhere. The guys were very responsive and there were no questions asked. "Absolutely. Just send us a photo. We'll send you another package." It was amazing. I would absolutely recommend Petlab in a heartbeat.
Hi Wendy- Thank you so much for the feedback! We are happy to hear that the Probiotic chews are helping Jethro. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!!
Reviewed March 25, 2022
I tried Petlab and it turned out fairly beautiful for me and my dog. I got the Probiotic Support, Joint Care, and Skin & Coat. My dog was itching a lot, scratching, and losing hair. In the first week or two that I used Petlab, I started seeing a change in him. He stopped itching and his hair grew back. Things cleared up and he's back to his old self again. He's been in on Petlab for about a month now and they have done a great job. It works miracles for the animal. Our experience was fairly pleasant and I'm so happy that I got those products.
Hi Anthony,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews, Skin & Coat Chews, and Joint Care Chewsare helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed March 24, 2022
We had a major problem when we first got the product. It had frozen and exploded, and Petlab was great. They replaced the whole thing for us. The ordering process was super simple and the second order just got shipped. Petlab is expensive but it's worth it.
Hi Michelle,
Thank you so much for the feedback! We care greatly about our customers and are happy to hear you had a great customer experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!PetLab Co.
Reviewed March 18, 2022
Shipments show up on time. There were a lot of problems early with the website application because it seemed like I had two accounts going and Petlab Co. said, "Oh, you ordered from this account, but we're sending it from this account." That was a crazy way to do things. So, it wasn't consistent in a single operation, but they do business the way they do business. We also had some issues with some quality control in our shipment a couple of times ago, but they made up for it. I told them, I sent them pictures. They sent me a replacement order. And the order since has been the same quality we were used to. So all in all, it's good. Our dog needed something that would help her joints. We tried different things and Petlab seemed to help the most. She's doing well. She's nine years old. And we think she's got it under control. She hasn't been limping for a couple of months. So, the long term benefit is there.
Hi David,
Thank you so much for the feedback! We are happy to hear that the Joint Care Chews are helping your pup.
We are very sorry you've had this experience previously. We care greatly about our customer and are happy to hear you had a great customer experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!PetLab Co.
Reviewed March 16, 2022
Petlab Co. used to have a plastic container and they switched to a metal container with no seals on it. I got my normal order of two cans and they were all dried out and clumped together. I called Petlab Co. They responded quickly. When I sent them the picture, the crumbled up tablets that come out of the container, they said, "Okay. We'll replace them." Three days later, I had the replacements. Since then, they have gone back to the plastic can that seals up with a screw-on lid. As far as the dog goes, he does good with them. I'm satisfied with the product that we're getting. My dog tried climbing a tree after a cat. He got up above five-foot and fell off the tree backwards. He landed on his back and he was hurting. So, when I was doing some research, Petlab came up with that joint care stuff that was supposed to take care of that problem. Since then, he has recovered and he is running around like a maniac again.
Hi Ken,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup and he is feeling better. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed March 3, 2022
I usually get probiotic support from Petlab for my two Cane Corsos. I'm on auto-ship and the account set-up was easy. I used the product because my dogs were getting ear infections. This product has stopped the growth in their ears. I used something else before but I stopped as it was more on the expensive side. It's like $150 a month. I noticed that for the new people that signed up with Petlab, there were deals for them.
One thing with Petlab was I had an issue with the product packaging last month. The original containers were plastic. Three months ago, they started sending me a metal container that was coated in paint. When I opened it up, the paint was actually on the product. I reached out to Petlab and they sent me new ones that are in the plastic and the issue was taken care of immediately. I sent the other ones back. But when I got my auto-ship again this month, I had the same problem. I haven't reached out to Petlab yet.
Hi Kim,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pups.
The PetLab Co. Customer Care Team is saddened to hear that you’re unsatisfied with the quality of your last subscription delivery. We are very sorry you've had this experience. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed March 2, 2022
My dog was scratching all the time and rubbing her teeth and licking her paws. I got a probiotic from Petlab six months to a year ago and gave it to my dog as a treat. It seemed too rich for her and she threw it up. She's a 10-pound dog so the amount that I was giving her might have been too much for her. When I did cut it down in half, she seemed to be better but I still had a problem.
I decided that the probiotic didn't agree with her and I asked Petlab to refund my money. That there was a second shipment sent and I told them that I didn't want it. I sent it back and they credited me for it. As for the first bottle that I got, I kept it. Every once in a while, I try it again to see if my dog's okay. If I give her a teeny-teeny bit, she does okay. Petlab seems to be a good company and their product is really great for a dog that can tolerate it. My dog may be unusual.
Hi Sara,
Thank you so much for the feedback! We are very sorry to hear that this happened. We care greatly about our customer and are happy to hear you had a great customer experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!PetLab Co.
Reviewed March 1, 2022
My neighbor up in Maine gave me two containers of Petlab products for my Staffordshire Terrier, Jewel. She's going to be 14 in April or May. Jewel is lucky if she could walk 100 feet but she's feeling better. I've been buying the product ever since. I've recommended Petlab to others. When I got one container that dried out, I sent an email to Petlab. They asked me to take a picture, which I did and I sent it back. Petlab sent me another container right back.
Hi Lee,
Thank you so much for the feedback! We are happy to hear that the Joint Care Chews are helping Jewel. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Feb. 23, 2022
I purchased Petlab's dental formula because my dog has bad breath. It was excellent service and was very quick. I got it within five days. My dog is old, and the product worked some. It made his breath better though it didn't work to the degree that I would have liked it to. Petlab could make the dental formula stronger for the older dogs.
Hi Deborah,
Thank you so much for the feedback! We care greatly about our customer and happy to hear you had a great customer experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!PetLab Co.
Reviewed Feb. 15, 2022
I get the joint chews monthly, and I find them to be very helpful. It took two months to notice a change, but there's definitely an improvement. My dog is 13 plus, and I will use them as long as possible. Also, Petlab messages me periodically, and I'm on their Facebook page. From their pages and comments, they are truly animal lovers and they've been great.
Hi Debra,
Thank you so much for the feedback! We are happy to hear that our Joint Care Chews are helping your pup. We care greatly about our customer and are happy to hear you had a great customer experience. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Feb. 12, 2022
My pet was constipated and I was trying to find something with pumpkin in it to give her for the constipation. I found Petlab and I started giving her the pumpkin treats that they had. She's doing a lot better since then and Petlab has been a great help for her. I also use the breath freshener for my pet. You put it in the water and it helps the breath so much. The products they have are good for the dogs and everybody needs to know about Petlab.
Hi Margie,
Thank you so much for the feedback! We are happy to hear that our products are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Feb. 8, 2022
My dog started scratching and then I saw the Petlab ad on my computer that they had a tablet that he could take. I started giving it to him and it works wonders. He's still taking them. I've had a very good experience with Petlab. When I call them and place my order, it's approved right away. It ships right away too. It comes out of Chattanooga, Tennessee and it usually gets here in two to three days at the most. I've added a lot more products since he started on the itch pill. So, it's been a very good company. They keep in touch with me on my email all the time. The owners of Petlabs know who I am and the customer reps are always very good. I got some damaged products last week, so they sent me two new replacements free. Their service is extraordinary. I wish everybody was like them.
Hi Martin,
Thank you so much for the feedback! We are happy to hear that our products are helping your pup. We care greatly about our customer and are happy to hear you had a great customer experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!PetLab Co.
Reviewed Feb. 1, 2022
I am very happy with the Petlab dental cleaner. My dog is almost 15 years old and I've been using it ever since it came out on the market. I have not had to have my dog's teeth cleaned in five years now. Before, it was every other year I would have to get them cleaned, which meant that they put her to sleep then get to work, and I had to come back later, pick her up, bring her home, and her gums would be really sore for a few days. Within a year and a half, I noticed that my dog's teeth were clean, and that was very unusual.
After Petlab changed the container that the liquid is sitting in to aluminum then they changed the screw-on parts, I got shipments where some of the liquid inside the container was leaking out. I reached out and they apologized and told me that they would be working to see if they can solve the problem. I'm continuing to receive the product and the last shipment I got, which was some time last week, contained a pump as opposed to just a regular cap with no other sealing on it. I'm perfectly happy with the way they’ve solved the problem. I have talked to my sister and my son about Petlab.
Hi Emily,
Thank you so much for the feedback! We are happy to hear that our Dental Formula is helping your pet. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Jan. 31, 2022
Everything's great, including customer service. I had a delivery and the lid on one of the bottles wasn't on good enough, so I lost some of the stuff out of it. I contacted customer service and they sent me a new one. I was well pleased. We use the Dental Formula for the water, and I like it.
Hi Linda,
Thank you so much for the feedback! We are happy to hear that you are satisfied with our Dental Formula. We care greatly about our customer and are happy to hear you had a great customer experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!PetLab Co.
Reviewed Jan. 28, 2022
I do Joint Care with Petlab and it's quite easy purchasing the product. My Pitbull is 13 years old and it helps her a lot. It's not a pill and not a biscuit either. It's shaped like a dog bone and it's very small.
Hi Linda,
Thank you so much for the feedback! We are happy to hear that the Joint Care Chews are helping your pet. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Jan. 21, 2022
My dog is on the probiotic chews and she has no yeast issues. It's maintaining so well. I was able to get a really good deal where I bought two at one time for a discount on top of the one I had already purchased. I was so thrilled with the product and the deal. The only time I had a little issue was when I ordered a wrong item, I had a little bit trouble trying to cancel that. But it's probably more because I'm old and I don't have a computer. I'm on my phone. I am overwhelmingly happy with Petlab. I go holistic as much as possible and can't praise them enough. I'm just so grateful. It's been a huge blessing to me in my life.
Hi Christine,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup. We care greatly about our customers and are happy to hear you are satisfied with our product. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!PetLab Co.
Reviewed Jan. 12, 2022
My dog was itching so I gave their probiotic chewable a try. I got it pretty quick. I subscribed in October and I did every two months. On my first purchase, I was given extra. They sent me an email regarding the new shipment in December. The product is good but I didn't need it anymore. There's too much food already for my dogs. I replied to that email saying that if they could just stop the shipment, they should just cancel it. Then, I didn't hear anything from them and I couldn't find a number to call. I tried logging into my account and it says my information is incorrect.
I posted a review on Trustpilot and I said, “It's just so hard to cancel your account because there's no information to call. And then I replied to the email. I did not hear anything back from the email. From the shipping notification email, I replied to that. And the order notification too, I replied to that. I did not hear anything.” That’s when they reached out to me and they were like, “We’re sorry.” They also tried answering all my emails already after that and they cancelled my subscription. Everything’s straightened out now.
Hi Geneva,
Thank you so much for the feedback! We apologize for any inconvenience. We care greatly about our customer and their experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!PetLab Co.
Reviewed Jan. 11, 2022
My dogs are happy with the probiotic chews. They've been more active. They're very happy every day I get home and they know that they're getting their probiotic chews. That's their reward for every day. I'm very happy with the product and I would definitely recommend it to friends and family.
Hi Octaviano,
Thank you so much for the feedback! We are happy to hear that both of your pups enjoy our Probiotic Chews. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thank you again!PetLab Co.
Reviewed Jan. 10, 2022
My dog gets the probiotic chews from Petlab. She's highly allergic to a lot of stuff, so I have to be very careful. She was worse than she is now with the scratching and the chewing. She is doing better with Petlab. The probiotic chews seem to help that’s why I keep ordering it. I don't want her not to take it. She likes it. She chows down and wants more. I also appreciate that when Petlab sends me my stuff, they always throw in a little sample.
Hi Nancy,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Jan. 9, 2022
Our dog was, for years, having issues with allergies, and our vet kept giving them all these salves, pills and shots but nothing was working. My son saw something that talked about probiotics and how they can help with allergies. I listened to what he said, googled it, saw all the stuff about probiotics and agreed with that. The first item I got from Petlab was the Probiotic Support. Our dog's still on it because he's doing so well. When we started him on those, we went to a new vet with our concerns. They said it was a food allergy. I brought the Petlab jar with me and he looked at it, read the ingredient and said I can keep giving him those. The other thing we've tried is Salmon Treats. He loves them. The only thing is they're a little bit expensive for the size of the package you get.
Hi Nora,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Jan. 8, 2022
I use the Probiotic Chews from Petlab and the dog seems to enjoy them. I tried different ones but Petlab's is the best. I had a problem with delivery once and they replaced it immediately.
Hi Gloria,
Thank you so much for the feedback! We are happy to hear that your pup enjoys our Probiotic Chews . Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Jan. 7, 2022
My dog wants the little Petlab chews before anything else. He gets the joint chews because he’s 15 years old and the dental chews because he gets tartar buildup. I am extremely satisfied with Petlab. But with this COVID bit, I opened up one of the cans of the joint chews, and they were all broken up. I've never had that happen before. I called the company and asked was there any possibility that they could replace the can of the joint chews. They said yes and to send them a picture of it. I sent the picture early evening of the day I discovered the chomped up chews. The next morning, I got an acknowledgement of the picture showing up to them. They had the next order sent out to me with no questions asked. You don't get service like that every often. The town I live in has about five dog walking clubs and whenever I catch up with one or the other of them, I always say I have a great experience with Petlab.
Hi Minna,
Thank you so much for the feedback! We are happy to hear that our Joint Care Chews and Dental Products are helping your pet. We care greatly about your experience and are happy to hear you and your pet had a great experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!
Reviewed Jan. 6, 2022
My dog gets the skin and the probiotic chews everyday. I've been watching how much she licks her feet, and she still does a little bit but not like she did before.
Hi Art,
Thank you so much for the feedback! We are happy to hear that the Skin and Coat Chews, as well as Probiotic Chews, are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Dec. 28, 2021
The products are very nice, but they’re a little expensive, especially long term. It’s just because of the quantity of the dogs that I have. I could do it for one dog but not another. I have four dogs, and I spent a little over $100. It helps some temporarily, but I can’t continue it. Also, right after I made the $100 purchase of the three months' worth, Petlab offered a 30% discount, which I didn’t get to take advantage of. I like the coat thing though, because I got a couple of those cans as well and their coats are nice.
Hi Tomoko,
Thank you so much for the feedback! We are happy to hear that our Probiotic Chews, as well as the Skin & Coat Chews, helped your pups. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Dec. 27, 2021
My dog's breath stinks, so I was trying to figure out a way to see if there was anything that could help her to improve her breath. I ordered the Dental Formula and one of those dental sticks from Petlab. Their customer service is really good. When I received my first shipment, the bottle was completely open and everything spilled. They immediately shipped me another. The products are not 100% helpful, though. But maybe because her teeth's condition is a little worse. But it helped a little bit and she likes it.
Hi Shun,
Thank you so much for the feedback! We are happy to hear that the Dental Formula is starting to help your pup. We care greatly about our customers and are happy to hear you had a great customer experience. Please reach out to contact@thepetlabco.com should you need further assistance. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Dec. 26, 2021
I got probiotics from Petlab for my dog’s ears. They got a yeast buildup in them all the time and the probiotic’s been keeping them clear. I'd tell others to get the probiotic if they are having problems with their dog's ears because I've been trying some different stuff, cleaning her and changing her food, but none of that worked. Ever since I've been given that probiotic, her ears stay clean.
Hi Tim,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup's ears. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Dec. 25, 2021
Petlab's service is good. They deliver on time and the products work. They're singular products and developed by their own labs. They're as pure as you can trust anything to be, given the nature of media and marketing. The probiotic chews have done the job. It was a remarkable change in the quality of life for our dogs. She had lost most of her coat and her coat came back in normal. She had really itchy skin. She was constantly sort of gnawing at herself and we were pulling our hair out trying to figure out what to do. We have tried multiple products that had not worked. It takes three months to make the product work to give it its full test run. At the three month mark, she was a different dog. She's happy to be on the plan and she plays. Before, she was laying around all the time, feeling miserable and making us feel miserable for her.
Hi Susan,
Thank you so much for the feedback! We are happy to hear that the Probiotic Chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. We care greatly about our customers and are happy to hear you had a great customer experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!PetLab Co.
Reviewed Dec. 14, 2021
I did a two-month subscription with Petlab. The reason I did it was our dog had a lot of flaking in his skin. Also, the vet had mentioned that we should consider having dental work done to him. We did the dental rinse and the chews to take care of the dander. I had tried a couple different things, like putting pumpkin in some of his food, but Petlab really made a difference. My first shipment never made it to my house but when I reached out to them, they sent me a new shipment and that was really awesome. It was there four days later. They didn’t even miss a beat. My next shipment came like it was supposed to. I was definitely happy though it is pricey.
Hi Dennisse,
Thank you so much for the feedback! We are happy to hear that the Dental Formula as well as the Probiotic Chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!PetLab Co.
Reviewed Dec. 2, 2021
My dog has lots of skin issues and I used them for itch relief. It's good. He itches less.
Hi Lee,
Thank you so much for the feedback! We are happy to hear that the Itch Relief chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Nov. 23, 2021
My experience ordering was fine. But my dog is a very picky eater. He liked the products but then, he did not even finish one can. He won't eat it and if I mix it with dog food, he wouldn't eat the dog food. Petlab has sent me a return label so I'm gonna send it back. They have very good customer service.
Hi Sara,
Thank you so much for your feedback. We're sorry to hear your pup did not take a liking to our chews. We respect all pups are different and understand sometimes returns are necessary. We care greatly about our customer and happy to hear you had a great customer experience. Please reach out to contact@thepetlabco.com should you need further assistance. Thanks again!
PetLab Co.
Reviewed Nov. 20, 2021
The first time I ordered their Probiotic Chews, I ordered two cans and after I finished the first can, I immediately went on the subscription. It worked magically so I did the forever subscription, which is like 50 bucks a month. With those Probiotic Chews and getting my dog on a regular good diet without scraps and leftovers and stuff, she’s just doing really well. Before, she had no hair on her back and her coat was gross. Also, her eyes didn't look right and she rubbed her whiskers off of her cheeks. She just looked so sad and wouldn't get up. The kids were upset because she wouldn't play. Now, her coat is super shiny and she's running all over the place. She isn't even going back to the scratch anymore. I’m really happy I found something for her. All it was is just this little chew that she loves and she can’t wait for every morning.
Hi Kimberly,
Thank you so much for the feedback! We are happy to hear that the probiotic chews are helping your pup. We make it very easy for any customer to manage their subscription through our customer portal - https://account.petlab.com/login. Here you can edit your subscription, change shipment dates, frequency or cancel. Alternatively, you can reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Nov. 19, 2021
My sister's dog was having lots of issues and the product from Petlab seemed to be helping. He had a lot of trouble pooping and he was very constipated. When he was taking the pill regularly, it increased his bowel movement. It didn't seem like he struggled nearly as much using the bathroom when he was taking that. The products are really good but they're very expensive. I noticed that they have sales, but the sales are always 40% and nothing ever more than that.
I ordered the product for the dog's stomach straight off the website. But they sent me the joint care instead. So I sent an email to Petlab to let them know I got the wrong product and they immediately sent me the right product out and let me keep the wrong one. That was good service because they didn't ask me to return the wrong product.
Hi Donna,
Thank you so much for the feedback! We are happy to hear that the probiotic chews are helping your pup. In regards to our pricing, our products are made using only the highest quality ingredients, which sometimes means they are pricier than competitor brands. As pet owners, we believe our furry friends deserve the absolute best, which can cost a little more but gives you peace of mind that your pet’s health is in good hands.
Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Nov. 18, 2021
Petlab is fabulous. They care for their customers and their products. One of my dogs is compromised health-wise and has been forever since he was a pup. He's 13 years old and he's had an intestinal thing that we've been bickering back and forth with my vet. Petlab came up with a probiotic and some of the symptoms that my dog had. After a couple of weeks of using their product, I'm noticing significant difference in his attitude, let alone his digestive activity. The licking from pain stopped and he looked like he was alive again.
Petlab is a very big expense for me every month. My dog needs two tablets or sometimes three tablets a day. But I really enjoy everything from them. They also have a vet on hand or somebody that knows these answers, and the blogs. There was this special girl, Melody, who heard my cry about the inability to buy what I needed for my dog and she found a way. She enabled me to get free samples. Also, there was a contest they were running, where we had to take pictures and collaborate a story about this probiotic and the change in your dog. I did this video for 25 minutes about the dog and tried to send it. But for some reason, it was too big to send. I couldn’t send it any kind of way at all. They went back and forth with me with different links and possibilities to get the video sent. It was mostly Melody that was doing this stuff. Finally, it got sent and we were entered even after the deadline. So they’ve really went above and beyond for me.
Hi David,
Thank you so much for the feedback! We are happy to hear that the probiotic chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Nov. 17, 2021
I purchased the probiotic chews and the multivitamin to help the itching. My dog loves it. Petlab is a great company. They market well.
Hi Michael - Thank you so much for the feedback! We are happy to hear that the Probiotic chews and Multivitamin chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Nov. 9, 2021
My dog was always itching and chewing on her foot so I decided to give Petlab a try. I've noticed that she's not chewing her foot as much as she used to. I have three dogs and they all seem to be pretty happy.
Hi Janice,
Thank you so much for the feedback! We are happy to hear that the Probiotic chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Nov. 8, 2021
My dog is allergic to grass, pollen and dust. She breaks out. I got the Petlab Probiotics Support and the cost is great. My dog takes it wonderfully. Once I pick up the bottle, she hears it and she runs towards me. I give it to her and she chews it up and swallows it. I would tell others to purchase it ‘cause it works. It really takes away her itching and infections that she used to get on her paws and ears. She's really good and doing okay.
Hi Natalie - Thank you so much for the feedback! We are happy to hear that the Probiotic chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Nov. 7, 2021
I purchased the Probiotic Support Chews from Petlab. I've used them with one of my female dogs and it's helped with her itching. I also got the probiotic natural dental sticks.
Hi Lisa - Thank you so much for the feedback! We are happy to hear that the Probiotic chews and Prebiotic dental sticks are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Nov. 6, 2021
I like the product and the service of Petlab very well. They're very good. I've been using the dental formula. It's a liquid that I pour and I put some in her water. When she drinks it, she gets the good out of it. It's good for my puppy because she won't let me brush her teeth and the dental formula helps her very much. One time she got where she couldn't hear. I started using the formula in her water. She got back to where she could hear. She had an infection and she got better.
Hi Ruby - Thank you so much for the feedback! We most certainly care greatly about our customers experiences. We are happy to hear that the dental formula is helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Nov. 5, 2021
The dental formula works. I've got three dogs, and going to the veterinarian to have their teeth cleaned can be costly. I decided to get the dental formula, so I don't have to brush their teeth every day. They drink the formula and I brush their teeth every other day.
Hi Martine - Thank you so much for the feedback! We are happy to hear that the dental formula is helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Nov. 4, 2021
I purchased the Petlab Itchy Skin & Coat, and although my dog is not doing it as much, the probiotic digestive support helps. Like anything else when you're using it though, I'm sure it takes a longer period of time and I have to buy another tub to see how it continues to work.
Hi Javia - Thank you so much for the feedback! We are happy to hear that the Probiotic is helping your pup. We are very sorry to hear that you are not seeing the desired effects from using Skin and Coat. We understand how important this is for you and your pet. Please note that it can take 2-3 months for some pets to show improvement. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Nov. 3, 2021
Petlab is really good. They're helping them with my pet and with her allergies. She has ear infections, too. She also has a thing where she goes around and goes outside and starts eating grass all of a sudden like crazy, or if she can't get outside, she'll go to a plant, or a shoe and starts chewing it. She had it all her life and nobody could really explain it. It's expensive on top of everything else, but it's doing the trick. It works. One time, they sent me the wrong product and there was a delay. I reached out to them and they were awesome. I'm happy with them.
Hi Devin - Thank you so much for the feedback! We are happy to hear that the Probiotic chews are helping your pup. We sincerely apologize for the oversight on our part and appreciate your patience to resolved your matter. We were happy to help you glad you had a good experience. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Nov. 2, 2021
I have two pets that suffer from allergies. I thought that it would be a good thing for them to get some products from Petlab. But it didn't work out. It seemed like they got more allergies. Everything else was good though.
Hello Martha - We are very sorry to hear that you are not seeing the desired effects from using Probiotic chews. We understand how important this is for you and your pet. Please note that it can take 2-3 months for some pets to show improvement. Please reach out to our Customer Care Team at thepetlabco.com/contact-us for additional assistance. Thank you for your feedback!
Sincerely, PetLab Co.
Reviewed Oct. 31, 2021
I got them for my dog's ear infections. She was continually shaking her head, scratching her ears and crying in pain. I have been using them for 4 months. My dog's symptoms have not gone completely away but they have got less and she doesn’t seem to have flair ups as often. I am satisfied with the results so far and I’m going to continue using them. My dog is a large collie mix around 100 pounds. I order 3 tubs and it lasts for about 30 days.
Hi Brenda - Thank you so much for the feedback! We are happy to hear that the probiotic chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
Reviewed Oct. 30, 2021
I have a dog that constantly itches. She's been on flea meds for years. She never has a flea, but she's always itching anyway. 9 times out of 10, she would start bleeding from biting in the same spots all the time. I got her on the probiotic and within two months, she pretty much ceased to itch. I had purchased the probiotics a few months ago, but somehow, they misconstrued what I was ordering.
I was upset at first 'cause I thought it was a con job. Because I ordered the one and they said, "For no extra price, you could get a second one." I said, "Okay. No problem." I ordered it. I put in the credit card number and it went through. They gave me a confirmation number. But then at the end of all of that, they said that I could save even more money if I ordered four of them. I just figured it went from two to four. I ordered the four, and the next thing I know, I got six and then the next thing I know, I got 12 and it's only been a month. I went back into Petlab and I found my account. I saw how they overlapped the orders. It was not the way I was led to believe the way it was gonna go. I was a little ticked off. But by the time I got down to using all 12 of them, the dogs stopped itching. I said I'll go back to it. But this time, I'm gonna be real careful in how I get it.
Hi Jackie - Thank you so much for the feedback! We are happy to hear that the probiotic chews are helping your pup. We understand how important this is for you and your pet. We offer optional additional discounts for the most cost effective purchase. We apologize for any inconvenience you experience. We are happy to hear it did work out. Please note that it can take 2-3 months for some pets to show improvement. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Oct. 19, 2021
I liked Petlab's reputation. I bought their dental product that goes in the water for my pets, Mintzy and Ramey.
Hi Darlene,
Thank you so much for sharing your feedback. We appreciate it! It truly means a lot that you like our reputation and trust us in providing quality products for your pets. It's great to hear that our dental formula is working well for Mintzy and Ramey! Should you ever need any assistance, please reach out to us at thepetlabco.com/contact-us. We are happy to help!!
Best wishes to you and your pups!
PetLab Co.
Reviewed Oct. 18, 2021
You've changed the container for the Dog Breath Juice!! Ugh...it's terrible. Go back to the squeezable bottle. This one does NOT work. Now I have two of them to go through, so I guess I've got to put it in my own bottle now? This new container is a very bad move on your part.
Hi Reed,
Thank you so much for the feedback! We suggest to unscrew the cap, like a usual bottle (juice, or water bottle). We are working to improve this with a solution compatible with our new aluminum bottles that keep your pet's Dental Formula fresh for longer. We are trying to improve this. Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
PetLab Co.
Reviewed Oct. 17, 2021
We struggled with our puppy’s tear staining for years. We changed her diet, tried different products and nothing worked until Petlab. After 3 weeks we could really see the difference. We would never go back.
Hi Tanya, Thank you so much for the feedback! We are happy to hear that our chews are helping your pup. Please reach out to us at thepetlabco.com/contact-us should you need any assistance.
PetLab Co.
Reviewed Oct. 16, 2021
Before Petlab and their wonderful array of products, I was really struggling to find answers to the issues my girl was having. Fast forward to three months later. I now have a little girl that no longer digs and scratches at her ears, and her eyes no longer have that nasty stuff building up around her eyes. My girl is 14 now but you would never know it anymore. She even has a little game that she plays now with my wild farm kittens every morning. So keep up the good work, I can't wait to see what might help my girl live a longer and healthier life.
Hello Lori,
Thank you so much for sharing your feedback! We are delighted that your girl is doing so well and has a little pep in her step! We are here for you, so if you ever need assistance, please reach out to us at thepetlabco.com/contact-us. Thank you again and best wishes to you and your pup!
PetLab Co.
Reviewed Oct. 7, 2021
Great service. Reliable shipments & billing. But the best thing is that my dog likes his PetLab chews & they like him. He no longer suffers with his constant scratching. Just when I see the chews are getting low… I’m notified my next shipment is on the way.
Hi Nanc,
Thank you so much for the feedback! We are happy to hear that the probiotic chews are helping your pup.Please reach out to us at thepetlabco.com/contact-us should you need any assistance. Thanks again!
Petlab Co.
Reviewed Oct. 4, 2021
I got the breath liquid stuff from Petlab for my dog. I didn't have any problems at all. I read the reviews and studied up on it before I did it. The delivery was speedy. I moved from Ohio and I was kinda in between orders, and I changed my address to here in Tennessee. I just got a notice yesterday saying it's shipped. What I bought, so far, is the breath stuff and I've recommended it to people that have pets. It's working really well for my dog. It helps the stains on her teeth, and her breath is 100% better.
Hello Julie,
We really appreciate your feedback - thank you! We are delighted to hear that the dental formula is working well for your dog. If you need to make any additional changes or updates to your account, please feel free to use our online customer portal at https://account.petlab.com/login or reach out to our Customer Care Team at thepetlabco.com/contact-us. We are happy to help! Best wishes to you and your pup!
PetLab Co.
Reviewed Sept. 30, 2021
Our pet has been doing okay. He might be just a little bit perkier, but has arthritis and dysplasia in his hip. Petlab may have helped a little bit for a time, but we haven't noticed a huge difference.
Hi Amanda,
It can take a little while for the high-quality ingredients in our supplements to get to work, as they need time to build up in your dog’s system to be effective. Thank you for your feedback.
Petlab Co.
Reviewed Sept. 18, 2021
I had a blue pitbull that was having some back issues or hip issues and I decided to try Petlab. After she took it for about a month, I saw a lot of improvement on her back legs. When I started seeing her walking better, I decided she’s gonna stay on them. But unfortunately, I lost her on July 10th. Then I have a black Lab that's 12 years old and way overweight and I've got her on daily now, too. I get two jars of Joint Chews for her and it's pretty much on schedule every time they ship it every month. The main ingredient, green lipped mussels, helps so much. There was only one time that they shipped the wrong stuff and it put me a little bit behind. I had to let my dog go without for a couple weeks. But as soon as I reached out to them on the internet and told them that they shipped the wrong product, the next day, they had shipped the right stuff. I've gotten a few other people to try them out. It's a good product and I'm extremely happy with it.
Hi Cynthia,
Thank you so much for the feedback! We are happy to hear that the joint chews are helping your pup. We appreciate your understanding as we resolved a mishap with one of your deliveries. We understand the importance of receiving your order in a timely manor.
We are so sorry to hear about your Blue Pitbull. It is incredibly difficult when we lose a fur family member. We appreciate that our joint product helped. Our heartfelt condolences on your loss.
Petlab Co.
Reviewed Sept. 17, 2021
Petlab is okay. It was just that the joint supplement I purchased was all smashed up and stuck together. I told the people that and they sent me out one. I thought they were sending me out for free, but they charged me for it. However, I’m not worried about it. It's good customer service overall.
Hi Timothy,
We're sorry to hear your order was damaged in-transit. We try to assure that your order arrives in perfect condition, but some things are outside of our control. We provide replacements at no cost. We apologize for any misunderstanding. A representative will reach out to you shortly.
Petlab Co.
Reviewed Sept. 16, 2021
I decided to try Petlab and I liked the way it worked on my animals. I wish the cost was less because I'm getting ready to go on Social Security and I might have to quit buying it, and I didn't really want to because I noticed a big difference in my dog's teeth.
In regards to our pricing, our products are made using only the highest quality ingredients, which sometimes means they are pricier than competitor brands. As pet owners, we believe our furry friends deserve the absolute best, which can cost a little more but gives you peace of mind that your pet’s health is in good hands. Thank you for your feedback as we continue to improve our product and provide the most cost effective way to get your fur babies what they deserve. There are some options we can discuss as well. Please reach out to contact@thepelabco.com
Petlab Co.
Reviewed Sept. 15, 2021
I had a monthly going with Petlab, and now I'm done. My pet sadly passed away. That's why I don't need their services anymore. He was a Goldendoodle. He seemed to like the product, and it did help his joints for the short term that I used it. It seemed to help. I'll definitely use them in the future when I get a new dog.
Hi Steven,
We are so sorry to hear about your Goldendoodle. It is incredibly difficult when we lose a fur family member. We appreciate that our joint product helped - thank you for sharing your feedback. Our heartfelt condolences on your loss.
Petlab Co.
Reviewed Sept. 1, 2021
My dog was seven or eight years old and had hip dysplasia. I tried Petlab's joint medication and it worked. I bought glucosamine before and it wasn’t near as good. Whatever Petlab has got going and they’re doing, they’re doing in the right direction, but they're getting way overpriced. I used to get two for 39 bucks, and now I’m paying 50 bucks, which is a good jump. They also can't keep my prescription straight. They're supposed to be on the way, but when she runs out, I can really tell that she's not getting them every night. She's a golden retriever, and she’s not an active dog. She’s at that age, and I don’t know how much longer she’s gonna make it.
If I do the prescription every month, then I get way too many. I want them every couple of months and my dog has been out almost two weeks now. The customer service is decent, but there isn't a contact number. However, I was able to talk to a rep, Kayla, and she was very helpful, nice, and got my prescription straight. I also tried the probiotic chews and my dog liked the taste of them. I saw no difference though, so I wouldn’t waste my money on that any more.
Hi Matthew,
We are happy to hear that the Joint Care chews are working for your golden retriever. One of our Customer Care Team members will reach out to you regarding your subscription concerns. We certainly want your pup to get her supplements in a timely manner. Thank you for your feedback!
Petlab Co.
Reviewed Aug. 31, 2021
I had tried other items and they weren't working. So, I thought I would give Petlab a chance since they were already in a chews, and the dogs seem to do that better than any kind of pills or creams. I have Chihuahua terriers. They were all from the same mother about six months apart, and we've had them eight years. I got the probiotics from Petlab, but I also got a trial of the stress relief because they panic during thunderstorms. I thought I would try something to help alleviate some of that. They don't handle storms well at all and I don't know how to stop it without interfering chemically somehow, because even reassuring them and holding them is still not enough.
Hi Kelli,
Thank you so much for your feedback and giving our products a chance! We wish you and your Chihuahuas the very best - should you need anything, please contact our Customer Care Team at thepetlabco.com/contact-us. Thanks again!
Petlab Co.
Reviewed Aug. 22, 2021
I had had all good experiences with PETLAB! They respond quickly to inquiries or problems with orders. They provide more than adequate information on each of their products which I have used for my dogs for a handful of years now. I use their Dental Additive to water for my dogs' teeth, Joint care chews, Probiotic chews, Itch relief chews. All of these products work with my dogs and have kept them happy and healthy. I would recommend their Company to anyone for their furbabies.
Hi Lesley,
Our team is dedicated to providing outstanding customer service and the best quality products for our fur babies. Thank you for sharing your experience with us.
Petlab Co.
Reviewed Aug. 21, 2021
I had an issue with all the probiotics I ordered, my dog would not eat any of them. I ordered in quantity to save money, and my money was credited back to my account. I recommended them to my daughter for her two dogs, she ordered the probiotics and has no problems, so I gave her mine.
Hi Lloydene,
We appreciate your feedback. We're pleased to hear that you are happy with our product and customer service.
Petlab Co.
Petlab Co. Company Information
- Company Name:
- Petlab Co.
- Company Type:
- Private
- Year Founded:
- 2018
- Address:
- 1375 Broadway, 15th Fl.
- City:
- New York
- State/Province:
- NY
- Postal Code:
- 10018
- Country:
- United States
- Website:
- thepetlabco.com
